Old Republic Home ProtectionConsumerAffairs Unaccredited Brand
Want to give some advice to folks so they can learn from our experience. Our refrigerator went out and service call put in 2/12. As of today, we still don't have a refrigerator. I posted on their Facebook page and I got put in touch with a specific person, which I thought would help. But after repeated visits by a tech, swapping out part after part, Old Republic finally decided to go for replacement.
Except they're claiming that all the repair costs to this point are deducted from the coverage limits, and lower the amount they'll pay for replacement. (No option was given for them providing a replacement either). The offer they made is about a thousand dollars less than the cost of equivalent appliance, so now over a month after putting in the call, we have no fridge and not enough month to buy a replacement. At no point were we given an option for replacement, they wanted to go forward with the repairs or give us money to have repairs done ourselves. So take that experience as what you can expect if you decide to get service through ORHP.
Absolutely disgraceful company. They had no service providers within our area and then charge just to use an outside one and then refused to pay the cost of repairs until we paid them first. And then they would refund us what they felt was correct. Do not use this company at all costs.
Save your money. Old Republic doesn't pay for anything. If plastic components break and/ or missing they deny your claim. Too many clauses. Better off putting money toward a handyman or reputable service repair company. Customer Reps need better training on conflict resolution.
I have had the handle on my built in microwave break three times. I have asked them to replace the item instead of doing a band aid repair that lasts about a year. They keep telling me if it can be repaired they will not replace it. Obviously after breaking three times in the same place it can't be successfully repaired. It needs to be replaced but I am unable to get them to do so. I'm feeling at this point that this home warranty is all a scam. I hope they prove me wrong by stepping up and replacing the microwave like they should have the first time. I did not have them send out a repair person this time so I do not have an order number. I couldn't see paying another service call fee only to have a band aid fix AGAIN.
On December 22nd I contacted Old Republic Home Warranty to fix a dishwasher that had been experiencing issues. LA Appliance is assigned to fix dishwasher and arrive on the 27 and by the 30th they diagnosed the dishwasher as needing a new control panel. On January 3rd I was sent a text message from LA appliance saying that the parts were ordered but I was informed at a later date by Old Republic Home warranty that the parts were not ordered until the 4th or 5th. Not sure why there is a discrepancy there. At that point Old Republic/LA Appliance informed me a technician would arrive on January 23rd. LA Appliance determined that something else was wrong with the dishwasher after the brand new part ordered directly from the manufacturer in New Zealand was not solving the issue.
After speaking with Old Republic, I was informed that the wrong parts were ordered on the 23rd and another technician will be coming out. On 29th another LA Appliance company tech comes out but they are unable to get the dishwasher working with the parts. Then on Feb 2nd after speaking with Old Republic again to solve the issue because I never got a call back after the visit on the 29th, I was told “LA Appliance didn’t know what was wrong” by Old Republic reps and that the order would be transferred to City Appliance. February 6th City Appliance orders new parts for service. Feb 9th repair appointment is set with the same parts as before with LA Appliance. Appointment is rescheduled for the 13th, the company texts me and rescheduled for 14th. They no call, no show on the 14th on Valentines Day, I follow up and call and Thursday to speak with a supervisor, I never get a callback.
I call again on Friday to speak with a supervisor and then I call back again on Saturday the 17th. All City Appliance rescheduled twice and I was unable to work on the 13th, 14th and then the Friday before causing me to miss out on 3 days of work with nothing ever being done by the appliance company. Now Old Republic wants to send All City to come repair my dishwasher with the same parts that didn't work with LA City Appliance. I don't trust them to complete the job and they are doing this so they don't have to replace the dishwasher. Now they are forcing me to take a $637 payout in lieu of being unable to fix the dishwasher.
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In June--July, 2017 my husband and I and our pug dogs had the absolute worst experience we've ever had without air conditioning (and we live in the desert) during the hottest months of the year. Temperatures were over 110 degrees and we had to spend approximately $900 to stay in a motel because Old Republic could not properly fix our air conditioner in a timely fashion. We are seniors with health issues; it was extremely hard on us and our pug dogs cannot breathe in extreme temperatures. Old Republic does not reimburse for days spent in a hotel even though they tried to fix our A/C unit once and when it still wasn't fixed, they had to order "other parts" necessitating us to stay AGAIN in a motel. All together we were in a motel for about 8 days and nights. My husband works out of our home and was only able to work partial days due to the extreme heat.
We even tried using a "portable" A/C unit to cool off one small bedroom in our home, but to our dismay it DID NOT HELP lower the temperature. When I would call my Sales Rep. or her manager to ask if there was some way to expedite getting the parts to fix our A/C, I was told they were working as fast as they could. The funny thing is, when I would talk to the A/C company to ask when they ordered the parts and if they could be sent "overnight," the A/C company told me that Old Republic did not request an overnight delivery. I am canceling my coverage and have decided I will not get a home warranty again as there are too many "ifs," "ands" or "buts" in the contracts I've seen. There don't seem to be any home warranties that will pay a customer back if a hotel/motel is necessary due to them dragging their feet on fixing major necessities of life such as air conditioning when one lives in the desert.
I am giving two stars because I did meet a very honest plumbing contractor through this company that I will use again in the future (privately paid, of course). Our real estate agent gave us a policy as a gift when we purchased our house, we should have canceled after a year because by then we knew the house pretty well. However, my husband renewed for several years, this company got a LOT of our money. When we eventually had issues with an intermittently non-draining dishwasher and toilets that were constantly running, I made a call for service. The plumber is one contractor, and the appliance guy is a different contractor, so the company got two trade fees. The plumber was great, he was very honest and told us his hands were tied and our toilet replacements would have to be the cheapest thing from Home Depot unless we wanted to upgrade and pay for it. The toilets we got were so lousy they would not even flush a mosquito. Horrible.
The plumber was apologetic, and came back on his own a time or two to adjust the cheap replacements in an effort to make them work better, but he acknowledged that the product that Old Republic supplied was simply inferior and cheap. He took a look at our dishwasher and said that it was so old that it would be unsanitary for us to use it, since we had let it sit idle for a year because of the intermittent draining problem, and that it needed to be replaced, but since he was not the appliance contractor he could not do the work. So the appliance guy came, a young kid who was rude and hastily put the dishwasher through abbreviated checks of all cycles. He did not see a duplication of the problem and said the dishwasher was fine. He did not even let it run an uninterrupted full wash cycle as we requested, so I feel we were ripped off for that trade fee.
I noted these concerns on the service receipt that I had to sign, which infuriated the rude appliance guy, but I never heard back from anybody. Tried to cancel the policy but was reminded that it is a 50.00 cancellation fee, so we waited out the couple of months remaining. Be advised that leaking hose bibs, leaking windows, any external plumbing is not covered, and also be aware that instead of using one contractor or plumber that could fix everything on your list, they will want to send out multiple "specialists", each requiring a trade fee that is no longer even competitive. Remember, their cheap toilets won't even flush a mosquito.
We purchased a house in Aug of 2016 with a home warranty from Old Republic. In Dec. 2016 our hot water heater went out. We were told that they would not cover any of it since it was still under manufacturer warranty. (Everyone knows that manufacturer warranty never covers labor only parts). We covered the expense of the replacement ourselves after going round and round with the company and numerous faxes for continued paperwork that was already faxed but they could never seem to find.
I made several attempts to contact the hot water heater manufacturer and it took a year before I could actually get someone there to give me a straight answer and tell me the manufacturer's warranty wouldn't cover us since we weren't the original purchasers. I re-faxed all paperwork to Old Republic along with explanation of why they should have covered it. They told me they could cover the expense because we didn't have a current policy with them! At the time of the occurrence we did and they should be responsible for this repair.
THEY ARE A HORRIBLE, UNETHICAL COMPANY WITH TERRIBLE CUSTOMER SERVICE. They have flat out refused to pay my claim for my pool equipment that went out, even though I paid extra to have it covered. Now, my furnace is out and costs over $4000 to replace. They are only offering to cover $712 of it. They give the Heating Company $365 of that for labor and the rest is spent on the crappiest, cheapest unit they can find. They instruct the call takers to treat the customer as poorly as they can. They will be all sweet when you need a call sent, but when it comes to getting your money for a bid, they make it very well known that they don't give a crap about any of your expectations and you can just go ** yourself. Save your money, don't work with them. Contractors are leaving them left and right. That's why they can't hang on to good contractors.
We recently bought a house in Fairhope, AL. The previous owners supplied us with an Old Republic Home Warranty plan because they knew there were a few things in the house that were old and would need fixing. We have had a plumbing problem, a ceiling fan problem and a gutter problem which we contacted ORHP about and each time they would hem and haw and finally tell us the problem wasn't covered even though it states in the plan that some were covered. This is a pretty slimy company which specializes in smoke and mirror business practices in my opinion.
Each time I call I am told there are no providers in my area and it is my responsibility to contract the help necessary. HOWEVER, when I do that no one meets their criteria, won't cover anything I have asked for AND I am expected to pay the full cost of everything that needs repair or is broken. Let me clarify that. THEY WON'T REPAIR ANYTHING EVEN IF IT'S A MATTER OF DAYS BEFORE IT COMPLETELY BREAKS DOWN. My furnace is the perfect example. What started out as a faulty fan (wasn't turning when necessary) and a leak on the outside heat pump which causes the pump to run for up to 10 minutes before ANY heat comes into the house and when it does it has to be set way above 75 just to get heat. After it starts working it never shuts off!
It's 15 degrees here and I would like my furnace/AC pump to work efficiently and properly. This is costing me a small fortune I cannot afford. Then there's the dishwasher that doesn't clean the dishes, the rinse solution runs out the door and onto the floor but because the dishwasher has not completely stopped working (in their opinion) they will do nothing. How about the garbage disposal? Ditto! Having to pay for these items myself before they will take care of anything is another burden. If I had that kind of money sitting around I wouldn't need insurance.
They say I live in a "rural community". I live 15 minutes east of Spokane, WA and that's why there are no providers available and apparently the ones I have contacted and who have spoke with Old Republic are "not acceptable". I have spread the word among the realtors and their staff that I am in contact with "stay away from this organization". To buyers and sellers "REFUSE" to pay for this so called service. Total and complete waste of time and money! I highly recommend you DON'T WASTE YOUR MONEY ON THEIR SUPPOSED "HOME PROTECTION".
I used Old Republic three times last year. I followed their guidelines for requesting service. There was only one slight problem with making contact with the service rep. All the repairs were done in a timely manner and as per Old Republic's warranty. My only concern was the pipes to our new water heater were not covered. I have renewed with Old Republic and will continue to do so until there are major problems that I have read about from other reviewers. Hope that doesn't happen.
There are many home warranty companies in the marketplace and I highly recommend Old Republic for your home warranty company. They are easy to reach, quick in finding excellent service folk, reasonably priced and always accessible. I have maintained my service contract for many years with this same company, BY CHOICE, and the service continues to be reliable and good. Have heard stories of other similar companies and not one seems to maintain the same standard of providers that I've experienced with Old Republic, and that's why I am taking the time to write this review.
Our policy was purchased by the sellers of our home. Unfortunately, shortly after we moved into our new home, we had some issues. Some were successfully resolved in a good manner. Others, were quite the challenge. We discovered that the service companies are supposed to file a report within 48 hours regarding the service needs. However, there is no internal mechanism that alerts the company when the reports aren't filed time. We had one service company that came out and then, disappeared. I had to wait three weeks while they made continued attempts to reach him (after I notified them that he was not reachable) and then, they finally reassigned someone else for the service call.
We've had substantial issues with both of the air conditioning units. Before it was finally resolved, we used 4 different servicing companies. These companies never had the same person and sometimes, the technician indicated it was their first day with this company because of turnover. The units had most of the internal parts replaced at least once. I'm sure some were done twice. Our air conditioning was out for 3 months starting in August. As my sweetie has MS, this was not acceptable. Calls didn't help and we were just given one story after another. There are no set of circumstances where I would utilize this warranty company again.
I paid over $500 for their supposed "Ultimate Coverage" but the only thing here ultimate here is the insult of being told "oh that's not covered". Seems their list of things covered is growing smaller and smaller. Was told by one of their representatives my faucets in my bathroom are "covered" and my leaky shower too and wobbly kitchen faucet, after the plumber came out charged $65 and I get a phone call from Old Republic that Kohler isn't covered, even if it was not Kohler. The customer service is abysmal and lame as can be. I absolutely would NEVER recommend this horrible business due to their completely dishonest business dealings. Run, don't walk from these people. They are the worst!!!
My clients called and Said I needed to quit using this company. I have used them for years. I write some up for right at a $1000.00. My clients this year are very unhappy with them. They used two different companies on one problem because it wasn't fixed. Part of the ceiling fell down and both companies said it was the other company's fault. It cost my people a lot of money.
Policy was purchased by home seller who sold us a lemon. Leaks, missing pipes, dangerous wiring. Old Republic sends out THEIR subcontractors who charge 75 bucks to write down what you say to the operator at Old Republic. We had a leak from the sink to the fridge water line. “Not covered.” Old Leaking water heater: “Not Covered.” Faulty wiring: “Not covered.”
This week we discovered a broken pipe that leads to the garage for the clothes washer. They sent another grifter whom immediately began scheming on how to get the coverage in cash. He said he’d overestimate the problem and we could get the cash and pay him to fix the problem another way. EVERY company they send wants to pull some version of this scam. It’s now cost me $300 for these grifters to waste my time and piss me off. At least they’re nice when you call. GRIFTERS. DO NOT USE!!!
I'm a Real Estate Broker and our office averages 60 - 75 agents so you would think they would pay attention to our service calls since they depend on our referrals but not so. I've had a service claim in for 9 days to repair a covered ceiling fan, 3 back up calls including one to their local rep who has always assured us she would get involved if any of our clients ever had service problems and still, no contact yet from any serviceman. I will be pulling all their fliers from my office today and will not be EVER referring Old Republic again.
Stay very far away from this company!!! We needed our ice maker repaired and opened up a work order. After 3 days of not hearing from the repair company that had been assigned to the repair, I called and the secretary said she hadn't even opened the request up yet. We scheduled the service for two days later with no guarantee of arrival time. I took the day off of work, only to have her call midday to say they could now not fix this until Monday due to parts. Keep in mind they had never seen the appliance and had no idea what parts they even needed. I call back to Old Republic and they then assign someone else. After waiting another day and a wasted vacation day, I talked to them and they can come out in a few weeks.
I call back and get a third person assigned who cannot come out anytime soon. At that point they were out of options in the Tampa area. After multiple calls and speaking with a supervisor, I was told to find my own repair person and they would do an "out of network" for the service call but I would have to get it authorized in advance. I called Old Republic for the authorization, was immediately transferred to the department that handles this. I have now been on hold for 56 minutes and it is saying I have a 23-minute wait, which I find interesting since it told me 56 minutes ago that I had a 21-minute wait. They give you the option to "call" you back but I don't believe for a minute that will happen.
Bought this plan at closing on my home in March 2017. Was told plan covers listed appliances with $100 deductible at closing and policy was received some time later in the mail. Returned to Florida October 11. Garage door opener was not operating correctly. Opened but would not shut unless wall button was held. Called Old Republic at 1 800 972 5985 and explained situation. They said it was covered, but I would have to pay $100 to their contractor when he came to fix the opener. I asked if the $100 is all I would be required to pay to fix my door opener. They said yes. They had me contact A-1 Door Repair Services, Inc at 888 371 4300. To arrange the repair. They arrived in an unmarked vehicle and spent 10 minutes looking at the opener, then told me the circuit board was shorted out in one place, but he didn't have the parts to fix it with him and they would have to see if they could get the part. Then he asked me to pay the $100.
Before I paid I asked again, "Is this my total cost to get this fixed?" He said, "Yes." I said, "What if you can't get the part?" He said, "Then we will replace it." I said okay and paid with my credit card. (My brother witnessed both conversations when I asked about the $100 deductible.) The A-1 guy said his office would contact me the next morning to let me know how it will be fixed or replaced. No one called. So, I called them. I was told it would not be fixed because Old Republic denied the claim. I demanded my $100 back. They said, they didn't get the money, it went to Old Republic. I called them and they refused to fix the opener, because they said the door was out of balance and the failure was caused by a surge. I asked what that had to do with denying the claim. They said surges are not covered and referred me to some fine print in the policy. I said, "Then I want my $100 back so I can get it fixed."
They said it's not refundable because it's a service fee. I asked to speak with a supervisor, and she refused to let me speak to one, saying I had to file a written complaint. I said, "Both your representative and the A-1 contractor told me all I would have to pay to get my opener fixed was the $100, and now you are not fixing it and charging me $100 to tell me it's broken." She said, "We don't have to refund your money because it says in your policy, you must pay the "service charge" whether or not we fix the problem." She pointed me to more fine print. That was the first time I ever knew that was a part of the contract.
I asked for my $100 back and to cancel my policy and refund my money, because they are not paying claims. I asked, "What qualifications A-1 had to prove their analysis of the problem." She said, "They wrote it on their ticket." I said, "I would have my attorney contact them and file a complaint with the Florida Attorney General." She told me how to file my written complaint. And still refused to let me speak to a supervisor. I told her, "I can't wait for all this written correspondence to get my door fixed." She said, "Have a nice day."
Realtor paid for this Home protection plan as a housewarming gift when we purchased the home in June. She purchased their best plan which included A/C repair. Old Republic doesn't seem to have contractors that care. Called to have a leak in my shower valve fixed. Contractor turned the valve on full blast and flooded the wall. Then turned it on a second time. Told me that I had to remove the shower tile before he could work on it. The shower tile is part of about 100 sq/ft of bathroom tile.
A second contractor was supposed to come out and look at the problem. No show, no call. Got an ok to hire my own plumber. Was charged $833 which is thousands less than removing tile. ORHP charged me the $75 deductible and sent me $145. My second call was for my refrigerator which shut down. They sent a service order to Scott's Appliance repair in Salinas CA (don't use) who couldn't come out for 2 weeks. Called ORHP and they reassigned the job to Alpha Appliance Repair in Salinas (I do recommend) who came out the same day. Ordered parts and fixed the problem when the parts arrived.
Now my Dacor stove vent fan has stopped working so I called ORHP. They assigned the job to Scott's Appliance Repair so I asked then to reassign the job to another contractor. They said dispatch would have to reassign the job and they would call me. No Call back so I called them at the end of the day. No reassignment. I called Scott's to ask when they would be able to give me an appointment. Not for 10 days. I told them I saw smoke and was afraid I would have a fire. The lady said "Oh I just had a cancellation on the call before so we can come out on Thur. (in 2 days) and we will call you to let you know if it will be morning or afternoon."
It's Thursday with no call from Scott's as to what time they will be here. Scott's did not answer the phone and the Voicemail box is full. Stuck at home all day instead of half a day. Hope they show up. Note: Would have used Alpha Appliance Repair but they are not qualified to work on the Dacor stove. Tip: If you purchase ORHP, they only cover items that were working and then broke down. Items are not covered if they were not working when you purchased the home.
Attempting to have our AC fixed. Called this weekend... first AC vendor is no longer in business. Called and got a second AC vendor. Second vendor is closed–for three weeks. So, now I get to call again and try another wonderful Old Republic vendor. Oh joy! BTW... When you request a new vendor you are delayed one more business day! By the rate we are going we will have AC by winter! For those of you that are looking for a brilliant business plan... please make note of this model... Take customer premium payments then hire vendors that are never available so you never have to pay out!!! Win for the company only. Fellow consumers do yourself a favor... save yourself the cash and frustration and pass on Old Republic.
Called ORHP for a refrigerator repair. Temperature wasn’t right and turning dial wasn’t helping. Also had a small leak at the water & ice dispenser. 8/22/17 an appliance repair company came to repair. He said he knew exactly what the problem was. Thermostat was out and we were in luck, just happened to have one In his truck. He replaced it. He also turned The temp up 1/4 by in the fridge side. Not sure what he did to fix the leak in the water & ice dispenser. I was busy somewhere else in the house.
Later that evening we noticed our milk and other items in fridge were frozen. Tried to turn down the fridge temp but knobs wouldn’t turn very easy. Also had water in kitchen floor. Mopped up a few times. Called him the next morning and he told us he forgot to tell us to run a couple of gallons of water thru it due to there was air in the lines. We ran 12 large pitchers of water through. Still leaking. Called ORHP and asked for a different repair company since now we were having more problems than before we called. We pulled the fridge out and turned off the water to stop the puddles since it would be a few days before the other company could show up.
The other company came on Sept. 9th. Said the first company put in the wrong thermostat and also broke the line going to the filter. That is why it had the leak. They had to order parts. After a couple weeks of buying bags of ice and bottles of water, we called the repair company. Seems like they forgot to order the part. By now we have had to throw out some of the food due to not freezing in the freezer and freezing in the frig. On 10/6/17, we heard a loud banging noise coming out of the freezer. We noticed the freezer wasn’t freezing at all. Called the company and was told the parts would be in on Monday the 12th of Oct. By Saturday we had to throw out everything in the fridge & freezer.
Monday they showed up, tried to fix, had to go get another part. Put it in and it blew something else. Tried for awhile and came in and said it was unfixable. They would contact ORHP. We called ORHP Tuesday to check on and was given the runaround. It had to go to purchasing to calculate all the parts needed to repair it versus replacing it. I am so lost with as long as this has taken and everything that has happened~~~.
But as of Thursday night Oct. 12th, after making the first call on August 22nd, needless to say, we have nothing taken care of and got no return call from a supervisor today. Now we will just go buy a fridge and will have wasted the $575.00 we spent on the warranty. They outlasted us. ORHP 1 Homeowner 0. I do not recommend the frustration!
As a Realtor, I recommend this company to all my sellers and buyers. I maintain this warranty platinum edition on my personal home - renewing annually. Since August of 2014 when I began coverage on my retirement home, I have saved $2700 in repairs (not including recent HVAC repairs). Most recently in July I had the HVAC compressor & evaporator replaced for $165. My neighbor had the same issue 5 months earlier and paid $3500 in repairs. I recommend the seller's warranty coverage on every listing which converts automatically converts to buyer's coverage at close of escrow. A trade fee call of $65 is all I pay toward each repair service. I wouldn't be without it.
Save your money and do not get a home warranty through Old Republic. They are the absolute worst. I don't think I have ever been so dissatisfied with a company. They cover nothing! They ask you to diagnose the problem before sending someone out to your house. Hello! If I could tell you the problem and fix it myself, I wouldn't be calling for someone to fix it. We will not renew.
Just relocated and moved into our newly purchased home. My wife and I had a few items on our repair "punch-list" that required a plumber and electrician. Once connected to the service agent, he began leading me down a path that I didn't like. I knew he was setting me up for something... He kept asking "When did that plug last work? When did the toilet not rock back-forth?" I advised I really don't know as I just moved in 2-weeks ago. He took great pleasure in DENYING every item as they do not cover pre-existing conditions. A huge waste of money for our sellers. SKIP Old Republic and just hire a good electrician/plumber.
I purchased a small 900 square foot home in Dec. 2016. It's a single story in Las Vegas NV. The prior owners purchased this home warranty plan good for a year. The AC went out around 9/12/2017. I called Old Republic Home Warranty and they sent someone out. The person never came in the house. He looked at the compressor and said it was new. The house was 88 degrees at 6:00 PM. He put Freon in and closed up the very small AC. Overnight the house cooled down to 78. Worked one day then stopped. I called the contractor back told him it stopped working so he came back a couple days later.
This time he said that the compressor was installed incorrectly. He said the filter dryer was not changed out. He said he would notify Old Republic that it was installed wrong. He then proceeded to play around with the connector and it caught fire. By now I'm getting fed up so I told him to email me what parts need to be replaced and how much it will cost. I asked for him to email me because he was from another country and very hard to understand. He never emails anything to me but I get a call from good Old Republic Home Warranty telling me that since it was installed improperly that it wouldn't be covered at all.
I called another AC company to get a second opinion but they couldn't test the AC because the connector was burned out from the last repair guy. I'm now waiting to get a new connector so this other company can give me a 2nd opinion. This company is rude and worthless. The girl that called me to inform me that it wouldn't be covered had a very bad attitude. She might have been tired from maybe marching with BLM. She constantly interrupted me and said if I read the small print on pg. 8 I would see why they wouldn't cover it. I told her that since they weren't going to cover the AC then I wanted to cancel the warranty which the prior owners paid for and is now mine since I purchased the home. She said it had to be in writing and that I may or may not get a partial refund.
Let me tell you, this company isn't worth a stamp. For anybody thinking about a home warranty please look at all these negative reviews. I'm sure most companies like this one are rip offs just out to get your money. They work with their own vendors who make in my case $65.00 or more to show up at your house for a few minutes and usually find a reason to void your warranty. Glad it wasn't my $315.00. I will be doing more follow up on this when I get a new connector installed. Save your money so these crooks hopefully will go out of business.
My husband and I got a home warranty from Old Republic when we purchased a new home, and from the get-go, the company has been extremely difficult to work with. Most recently, our dishwasher stopped working. We called Old Republic, and they sent someone to repair it. This repairman explained that the issue was with the breaker box, and he said an electrician would need to come to fix that. After more than a week or arguing with the company to send an electrician, someone finally came. He let us know that our entire breaker box really needed to be replaced, but he said Old Republic was much too cheap to do it, so he proceeded to replace only the single broken breaker.
The next day, our pool pump wouldn't work, so after arguing with Old Republic yet again, they sent someone to repair the pool pump. He informed us that it was the breaker box again. Apparently, the electrician who replaced the dishwasher breaker broke the pool pump breaker. Since he wasn't an electrician, he couldn't repair it. So we found ourselves again arguing with Old Republic to send another electrician. We paid the dishwasher repairman $75, the first electrician $75, the pool pump repairman $75, and now Old Republic wants us to pay the second electrician $75!!! All this and they won't even let the second electrician replace the breaker box - they are only clearing him to repair the breaker the other electrician broke!!! You can't make this stuff up!!! We plan to cancel our service with Old Republic and hire a reputable electrician to replace the breaker box. Old Republic is a terrible company with zero interest in serving its customers!!!
I recently had a problem with my HVAC system, which was covered under my home warranty. I have been a victim of the good old bait and switch by this unscrupulous company. After being told on the phone by the CSR what they would pay toward the repair, I received reimbursement that was 50 percent less than I had verbally been promised. When I questioned the discrepancy with management, I was told there was no record of this nor would I be provided a copy of the recorded phone conversation. Shame on you Old Republic. My only recourse... recounting my experience with every social media and consumer review platform that I can access, not to mention contacting the many real estate professionals with whom I work to warn them and their clients about this company. Inexcusable. I have learned a valuable lesson... get everything in writing and record every phone conversation!!
I have had Old Republic Home Warranty for over 4 years. At first they were very helpful and easy to deal with. Not sure what happened in this last year but their customer service is one of the worst I have ever experienced. Not only do you wait on hold for over 30 minutes every time you call, the employees seem to just read off a script and don't even listen to you! I had a service request into them for a leaking toilet at my rental. They sent out a technician that knew nothing about a toilet leak. I will not mention the name of the company. He managed to crack the tank on my toilet while tightening a bolt. So the leak was terrible now opposed to a tiny drip. So Old Republic sent out another company and the technician looked at the toilet and said, "well whatever the guy did before me, cracked your toilet by tightening the bolt at the bottom of the tank beyond its capacity."
Soooo then Old Republic calls me and states they don't cover "cracked" toilets. I tried several times, again on hold for 30 minutes or more each time I called, to explain that it wasn't cracked in the first place! The technician you sent out cracked on the initial so called repair! They would not listen nor did they care! I will never contract with them again. Needless to say my toilet was cracked and leaking due to the incompetent company THEY sent out, now they wouldn't cover that expense, I had to pay $325. for a new toilet install the next day since my tenant needed her toilet!
I called the following day and cancelled my contract that I renewed with them for the 4th year, only having 5 months in and asked for a reimbursement for the remaining 7 months. They said, "Oh yes we will send you $57.!" I paid $625. for the year and had 7 months left! That is some serious fuzzy math! I left more messages, only to have more people call me back that read the same script that I had heard every time before. They want you to get so frustrated that you just drop your dispute. DO NOT USE OLD REPUBLIC! THE WORST!
Old Republic Home Protection expert review by Michele Lerner
Old Republic Home Protection has been in business for more than 40 years. Founded in 1974 as Dependable Home Warranty, which provided services only in California, the company joined Old Republic International in 1982 and has been expanding the number of states it serves annually.
Enhanced coverage: Unlike most home warranty companies, Old Republic covers repairs or replacements even if the problem is due to lack of maintenance, rust or an unknown pre-existing condition.
Customer satisfaction: Old Republic conducts weekly random surveys of their customers to provide an additional check on their service providers.
High coverage limits: Old Republic covers the repair or replacement of most items up to $1000 to $1500 per year; kitchen refrigerators are covered up to $2500.
Delayed coverage: While the warranty program goes into effect immediately if it’s purchased during a real estate transaction, the coverage is delayed for 30 days after payment if a homeowner purchases it.
Cancellation fee: While there’s no penalty for cancelling within the first 20 days, after that, customers will pay a 10% penalty in some states.
Best for: home sellers, first-time homebuyers and real estate agents.
Old Republic Home Protection Company Information
- Company Name:
- Old Republic Home Protection