Old Republic Home Protection Reviews

I've got Old Republic on at least three properties and have had good and bad results with them. The problem is the contractors. It's the way they do business. A guy came out here and had no tools on him. He came out in a car that was not a company vehicle. I had to get him a ladder and the tools. In cases when I've complained to Old Republic, they assigned the claim to somebody else. Eventually, you end up getting somebody that'll do the work. Most of the time, if there was an issue, they would eventually resolve it. Having several properties with things that go out like plumbing and electrical, it isn't worth my time to try to find somebody and hire them. I just make a call to Old Republic and they assign somebody. For $85 to get it done, it's worth it.

The price of Old Republic was reasonable. I have used them several times and the experiences have been absolutely fantastic. They're right on the spot. I would call them up. They would contact whatever contractor I needed. The contractors were great. They came right out and everything was fine. They picked up the bill and work was done. I just love them.

The service is really good and the portal is easy to navigate. They have a menu that you can choose from and if something doesn't neatly fit within it, then I've tried to call. The biggest issue I've had is when I had a ceiling fan that was covered under warranty and when the tech looked at it, he told me the standard quality that they would replace that ceiling fan with. He said I could call the warranty company and get an exception to purchase the fan that I want then they would cover the ancillary costs. I didn't want their $120 off-the-shelf fan. I wanted to upgrade it, and that doesn't fit well within their program when you try to do that. I've not been able to close that out with them.

So far, Old Republic Home Protection has been fine. It's been easy to get things going. I submit claims over the phone. The first time, I got a person and the second time, it was automated. I waited for the person. Everybody prefers to speak to a person. The automated is a pain but as far as it goes, it's no worse than any other automated system that other companies use for other stuff.

At first, I would call in my claims to Old Republic. Now, I normally do it over the internet. Their reps were always friendly, knew what they were doing, and expedited everything. The contractor from Conroe had come and fixed the washer and it was good. Then the icemaker went out in the refrigerator so Old Republic sent him again and he was terrible. He took everything down then he left and I never heard from him. But I kept on waiting and that was a pretty long time. I also called the contractor several times and he never would call back.

The first time we had to use Old Republic was for plumbing and it wasn't very well with the plumbing. They didn't have any plumbers that they send out in my area so I was supposed to look for my own. A lot of people and companies I was going to said they didn't deal with home warranty companies. I ended up paying for the repair out of my pocket. The second time I used the home warranty was for the air conditioning and that was good. The contractor came, did their work then left. Everything worked out. Old Republic covered that.

I have been happy with the coverage that Old Republic provides. The response time is also immediate. And when I have talked to somebody on the phone, which is rare because it's so easy to do online, the customer service has been very professional and understanding what my needs were. I've been very pleased with Old Republic. I'm into my third year with them. I go online when I submit a claim. It's a no-brainer, very straightforward form you fill out and explain what you need. I've also never had a tech that I didn't think knew what they were talking about. Most of my interactions, whether it was for plumbing, heating, the AC, pool service, have all been licensed, bonded folks. It's also usually fixed the first time. I haven't had anyone need to come out and do a do-over of any item that's been repaired for that repair.

We used Old Republic for a couple of things. We have two claims open. We're still pending service for electrical and appliances. Old Republic is fine. They do what they can. It was also quick for them to send somebody out. Once they sent the order, the vendors called us right away. Within an hour, we got a notification of when they would be sending somebody or when was the schedule. Everything's good so far.

The last four service calls I have had with Old Republic they have not covered in the warranty as paid for. Do not do business with this company.!!! My last experience was with a washer, they sent out a appliance contractor, who said we broke the shocks on the washer. The repairman would not open the washer to take a look at the shocks. He simply watched a cycle. They said, since we did the damage they would not cover it. We called out another repair service and paid for it, they open the back of the washer, and the shocks looked brand new with no damage at all to any shock.

So far, our experience with Old Republic has been great. They've been responsive and the contractor that they hire is good. Their website is very user-friendly. The only complaint that I have is that sometimes it takes forever to get to a live person over the phone. Also, the pricing is a little bit expensive. Last month, my faucet wouldn't stop leaking water even though we closed it. So, I tried calling them and the call system is not user-friendly. So, I placed a request on my online account and it's hard to do it over my phone, but I did it on my laptop. I made the request, and they connected me with a contractor right away. They assigned a contractor right away and because it was a urgent situation, I called the contractor, and it just happened that the contractor had time right then and there, and they fixed it within two hours. So, that was wonderful.