Old Republic Home Protection

I'm a Realtor and I often hear stuff about home warranties. I was with First American and didn't have a very good experience. So, I switched to Old Republic and I'm also recommending my clients because it's a better experience. I have peace of mind that if something was to happen to my appliances, the warranty insurance is there to cover us. When I need to reach someone, I can call the gal that I know here. I email them and they start responding right away.

At first, I would call in my claims to Old Republic. Now, I normally do it over the internet. Their reps were always friendly, knew what they were doing, and expedited everything. The last contractor out of Nacogdoches was great as well. He had to come and fix the washer and it was good. Then the icemaker went out in the refrigerator so Old Republic sent a tech from somewhere around Conroe. He was terrible. He took everything down then he left and I never heard from him. But I kept on waiting and that was a pretty long time. I also called the contractor several times and he never would call back.

I've used Old Republic a lot. As a matter of fact, when our air conditioner didn't work, I just went online and did the request. It was a Sunday and I got a text that afternoon from the air conditioner place telling me when they were being out. The air conditioner wouldn't work. It had a bad capacitor. So, the tech changed it, and it worked great. He was great. He was very nice. Old Republic does a great job. The representatives are all great. They're reasonably priced. The service is great. I've got an automatic renewal, so I don't even have to mess with that. They just take the money out of our account every year. It's perfect.

With Old Republic, I'm protected. However, I recently had a water damage claim, and they haven't fixed it yet. We're in the process, but they're not covering the broken pipe. Still, my experience has been good. I had another company for years in my other house and they were terrible. I didn't like them. They were the biggest one, and I did not like the interface or how inaccessible they were. Old Republic is much better.

I have had ORP for 17 years and I have not had one issue. It has to do with the contractors in your area. We have great ones! There was a contractor lying to them about additional service needed and they fired him immediately. I appreciate all of the services they have provided and the contractors they hire. That's where your folks in your state need to improve...hiring the best to do the work.

Old Republic is well worth it. They get back to you right away. I recently had to have my ice maker repaired, and there was no problem.

Old Republic's policy was grandfathered in when I bought the house and I kept it. It was a good policy. Until this experience, I've had nothing but positive. On the same day, I had two claims. The switch in my living room for the ceiling fan went out. So I had two repairmen come out on the same day. They fixed the switch and he was done. The AC guy came out and said, "No, you got a major problem." He recommended a replacement. This is the third time they've come out for the AC. That's great.

I have the platinum warranty plan and so I called and put in a claim for smoke detectors that had been malfunctioning. The electrician that they sent out initially said that everything was covered and then today I get a call from Old Republic saying they are denying the claim. This is extremely unfair and time consuming.

The door of my built-in microwave was broken. I gave them a call and they set up a repair. The techs came on time and they fixed it.

The reps are very helpful and knowledgeable, and every claim that I've had has been done in a timely manner and taken care of. I have a work order right now, and I'm waiting for the repair people to come out. I still have an electrical problem and they're scheduled to come out next Tuesday.