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About Old Republic Home Protection Reviews
Old Republic Home Protection, formerly known as Dependable Home Warranty, offers service contracts that usually last for one year and cover home system and appliance repairs for homebuyers and sellers. The company offers multiple plans, with optional add-ons available. Coverage is available in 25 states and Washington, D.C.
Pros & Cons
- Customizable coverage
- Educational resources
- Clear pricing
- Not available in all states
- No guarantee of coverage if you choose your own contractor
Old Republic Home Protection has easy-to-understand plans with transparent pricing. Its customizable coverage is convenient and flexible, but it’s only available in 25 states and Washington, D.C.
I've had to request service several times…and typically, it's a good experience…there's been an instance where I had a plumbing problem and it took longer than what was expected f...Read full review
The service is really good and the portal is easy to navigate…The biggest issue I've had is when I had a ceiling fan that was covered under warranty and when the tech looked at it...Read full review
Old Republic Home Protection coverage
Old Republic’s warranties generally cover the following home systems, appliances and specialty items (note that specific coverage varies by plan and location):
- Air conditioning
- Instant hot/cold water dispenser
- Central vacuum
- Sump pump
- Ceiling fans
- Water heater
- Trash compactor
- Kitchen exhaust fan
- Built-in microwave
- Clothes dryer
- Washing machine
- Garage door opener
- Garbage disposal
- Roof leaks
- Septic system
- Well pump
- Booster pump (swimming pool/spa only)
- Water softeners
- Swimming pool and spa equipment
- Free-standing ice maker
- Stand-alone freezer
Old Republic has three plans and numerous add-ons:
- Basic: This affordable plan from Old Republic Home Protection covers several major home systems (including heating, plumbing and electrical) and some appliances (excluding washers and dryers). You can add air conditioning to the basic plan for an additional fee.
- Deluxe: This enhanced plan covers everything in the Basic option, as well as air conditioners/coolers, garage door parts and washers and dryers. It also includes a coverage limit of $500 for things like code violations, haul-aways and permits.
- Elite: This is the most expansive offer from Old Republic Home Protection. It covers everything from the lower-tier offerings and adds several additional enhancements, including increased dollar limits on kitchen appliances and preseason tuneups for heating, ventilation and air conditioning.
- Optional add-ons: You can customize your coverage with add-ons to take care of additional equipment, such as septic tanks and water filtration systems. Limited roof leak repair is also available.
Old Republic Home Protection’s contract term is usually 12 months, with 13-month, 15-month and two-year plans available in some states. Old Republic Home Protection primarily provides home warranties during a real estate transaction — if you’re interested, talk to your real estate agent.
Old Republic Home Protection cost
Old Republic Home Protection’s annual premiums vary by state. They generally run from about $480 to $1,080 for condos, mobile homes and townhomes. Premium prices for single-family homes under 5,000 square feet range from about $540 to $1,140. Service fees usually fall between $100 and $125. We’ve broken down expected annual costs based on home type for Old Republic Home Protection plans in Texas below.
Prices are current as of August 2023 and are subject to change. For more details, including prices for other kinds of homes, visit the Old Republic Home Protection website to see a map of where it operates. Click on your state to read a brochure that fully details plan coverage and costs.
Old Republic Home Protection coverage exclusions
Regardless of your home warranty plan, some exclusions apply:
- Any service needed because of accidents like water damage, power surges or structural defects
- Repairs needed after acts of nature, such as earthquakes, fires or floods
- Upgrades to address equipment compatibility issues
- Disposal of hazardous materials
You can find more details in the “General Exclusions” section of your home warranty brochure.
Old Republic Home Protection claims and coverage limits
You can file a claim with Old Republic Home Protection by phone or in the “Homeowner Central” section of the company website (you'll need to create an account). Claims take about 48 hours to initiate, and the trade call fee is due at the time of your request.
When you submit your claim, Old Republic Home Protection gives you the name and phone number of an authorized service provider. The provider will contact you, at which point you can make arrangements for the service.
Old Republic Home Protection stresses the importance of not calling a contractor before filing a request. This ensures that your warranty will cover the repair, which may not be the case if you don’t make arrangements through Old Republic Home Protection.
Old Republic Home Protection limits vary by state and plan. Below, we’ve detailed the limits included in the Texas plan. For multiunit buildings, these limits apply per unit.
|HVAC option (heating, ductwork and air conditioning, including water heater/heating combination units)||$1,500|
|Plumbing pipe leaks in water, drain or gas lines that are under, encased in or covered by concrete||$500|
|Appliance limit (per appliance)||$5,000|
|Diesel, oil, glycol, hot water, steam, radiant, geothermal, high velocity, water-cooled and water-sourced systems, and water heater/heating combination units||$1,500|
|Ductwork and air transfer systems||$500|
|Plumbing pipe leaks in water, drain or gas lines that are under, encased in or covered by concrete||$500|
|Appliance limit (per appliance)||$5,000|
Old Republic Home Protection FAQ
Is Old Republic Home Protection legit?
Yes. Old Republic Home Protection might be worth it if you’re buying or selling a home or looking for a home warranty to cover the systems and appliances in your current home. We like that the company has customizable coverage and educational resources on its website.
What is Old Republic Home Protection?
Old Republic Home Protection is a home warranty company that offers multiple plans and has a 24/7 service department that lets you make a claim at your convenience either online or by phone.
How does Old Republic Home Protection work?
Old Republic Home Protection offers three home warranty plans with many optional add-ons to protect household appliances and systems. Its customizable services cover both homebuyers and home sellers.
Does Old Republic Home Protection require a home inspection?
No, you can get a home warranty from Old Republic without a home inspection.
Where is Old Republic Home Protection available?
Old Republic is available in Washington, D.C., and the following 25 states:
- New Mexico
- North Carolina
- South Carolina
Can I cancel my Old Republic home warranty?
Yes, you can cancel your Old Republic Home Protection home warranty. If you cancel within the first 30 days, you'll receive a full refund. After 30 days, or if you’ve had any services done, you'll get a prorated refund in most states. However, you’ll still be responsible for any service costs, as well as a processing fee.
Does Old Republic have a service work guarantee?
Yes, Old Republic guarantees service work for 30 days.
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Reviewed July 20, 2023
I've got Old Republic on at least three properties and have had good and bad results with them. The problem is the contractors. It's the way they do business. A guy came out here and had no tools on him. He came out in a car that was not a company vehicle. I had to get him a ladder and the tools. In cases when I've complained to Old Republic, they assigned the claim to somebody else. Eventually, you end up getting somebody that'll do the work. Most of the time, if there was an issue, they would eventually resolve it. Having several properties with things that go out like plumbing and electrical, it isn't worth my time to try to find somebody and hire them. I just make a call to Old Republic and they assign somebody. For $85 to get it done, it's worth it.
The most recent claim was my heater quit working. I clearly described what the problem was. But when the guy came out here, he said, "I'm here for your air conditioning." I told him it was a heater problem. I opened the garage and took him inside to show him where the heater is. He looked at my water heater and said, "That's a water heater. I'm not here for that." Then he turned right around and walked off, got in his car and drove away. He assigned it to somebody else but they wouldn't come out. I called Old Republic and they assigned it to somebody else. He came out, looked at it and figured out what the problem was. He ordered the parts and came back and fixed it. He never spent more than half an hour every time he was out here. But I ended up being without heat for over two months because when they scheduled, it was never right now. It was always a week or two weeks out.
Hi, Gene. Thanks for taking the time to share your positive experience. We truly appreciate it! ~Aaron C.
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Reviewed July 2, 2023
The price of Old Republic was reasonable. I have used them several times and the experiences have been absolutely fantastic. They're right on the spot. I would call them up. They would contact whatever contractor I needed. The contractors were great. They came right out and everything was fine. They picked up the bill and work was done. I just love them.
I call Old Republic on the phone to submit a claim and the reps have been very professional, pleasant and polite. They get all the information. They do a great job. They contact the contractor right away even if it's on a weekend. I'm very satisfied. One time, the techs couldn't fix the dishwasher, so they replaced it. It was great. The other time was with the air conditioner. They came out here and took care of that. I had another problem with the water heater that I thought was a problem, but it was my fault. It was a breaker reset stuff. They came right out and were very professional. The service was great.
Hi, Robert. Thank you for the high marks. We really appreciate you taking the time to leave a review! ~Aaron C.
Reviewed June 29, 2023
The service is really good and the portal is easy to navigate. They have a menu that you can choose from and if something doesn't neatly fit within it, then I've tried to call. The biggest issue I've had is when I had a ceiling fan that was covered under warranty and when the tech looked at it, he told me the standard quality that they would replace that ceiling fan with. He said I could call the warranty company and get an exception to purchase the fan that I want then they would cover the ancillary costs. I didn't want their $120 off-the-shelf fan. I wanted to upgrade it, and that doesn't fit well within their program when you try to do that. I've not been able to close that out with them.
So I'd be concerned if I want to replace a refrigerator covered under warranty and I don't like the model. Old Republic doesn't tell you what their standard of replacement is. When you find out, you don't have much latitude to get a credit for that if you wanna buy something of higher quality.
Hi, Jeffrey. Thank you for your comments. We will reach out to you regarding the ceiling fan repair and hope to assist. ~Aaron C.
Reviewed June 24, 2023
So far, Old Republic Home Protection has been fine. It's been easy to get things going. I submit claims over the phone. The first time, I got a person and the second time, it was automated. I waited for the person. Everybody prefers to speak to a person. The automated is a pain but as far as it goes, it's no worse than any other automated system that other companies use for other stuff.
The turnaround time has been pretty good. They just say, "Hey, you're going to be contacted by a technician," and technicians usually call us that same day. I do feel like I've gotten quality service from them. Three times, it's been air conditioning-related. I've had three service calls. One was just to service the equipment, not because anything was broken. The first time I had somebody come out, I wasn't really happy with that tech. The second guy was prompt and took care of stuff, but he just really didn't want to work on another unit because it was difficult to get to. He just didn't really want to deal with it. I have two air conditioning and one is so far in the back and you have to crawl on your back to get to it. I don't blame him for not being happy with it. The last company that came out went ahead and worked on it, and they were good. So, it's hit or miss as to whether you like them or not.
Hi, Brad. Thank you so much for your review. We take your feedback seriously and will ensure that it is addressed. We hope to serve you again soon! ~Aaron C.
Reviewed May 31, 2023
At first, I would call in my claims to Old Republic. Now, I normally do it over the internet. Their reps were always friendly, knew what they were doing, and expedited everything. The contractor from Conroe had come and fixed the washer and it was good. Then the icemaker went out in the refrigerator so Old Republic sent him again and he was terrible. He took everything down then he left and I never heard from him. But I kept on waiting and that was a pretty long time. I also called the contractor several times and he never would call back.
Then, finally, I called Old Republic and they said that he reported that they no longer made the part and he closed the ticket. I told them at that time that I never wanted that individual close to my house and that they would have to find me someone else when we had problems. So, the next time I had a problem, they sent it to the contractor out of Nacogdoches, which is 25 miles from Lufkin. They got a serviceman that usually came down on Tuesday, and if he could fix the issue on that day, he would. If he had to order part, he'd be back. So, they were always Johnny-on-the-spot.
Hi, Gerry. Thank you so much for your detailed review! We hope to serve you for years to come. ~Aaron C.
Reviewed Sept. 20, 2023
The first time we had to use Old Republic was for plumbing and it wasn't very well with the plumbing. They didn't have any plumbers that they send out in my area so I was supposed to look for my own. A lot of people and companies I was going to said they didn't deal with home warranty companies. I ended up paying for the repair out of my pocket. The second time I used the home warranty was for the air conditioning and that was good. The contractor came, did their work then left. Everything worked out. Old Republic covered that.
Hi, Johnny. Thanks for taking the time to share your experience. We truly appreciate it! I sincerely apologize for your plumbing experience. We will reach out to you for further information. ~Ashley L.
Reviewed Sept. 19, 2023
I have been happy with the coverage that Old Republic provides. The response time is also immediate. And when I have talked to somebody on the phone, which is rare because it's so easy to do online, the customer service has been very professional and understanding what my needs were. I've been very pleased with Old Republic. I'm into my third year with them. I go online when I submit a claim. It's a no-brainer, very straightforward form you fill out and explain what you need. I've also never had a tech that I didn't think knew what they were talking about. Most of my interactions, whether it was for plumbing, heating, the AC, pool service, have all been licensed, bonded folks. It's also usually fixed the first time. I haven't had anyone need to come out and do a do-over of any item that's been repaired for that repair.
Hi, Ava. Thank you so much for taking the time to share your comments! We look forward to serving you for years to come. ~Ashley L.
Reviewed Sept. 19, 2023
We used Old Republic for a couple of things. We have two claims open. We're still pending service for electrical and appliances. Old Republic is fine. They do what they can. It was also quick for them to send somebody out. Once they sent the order, the vendors called us right away. Within an hour, we got a notification of when they would be sending somebody or when was the schedule. Everything's good so far.
Hi, Jesse. Your feedback is highly appreciated. Thank you for sharing your experience! ~Ashley L.
Reviewed Sept. 14, 2023
The last four service calls I have had with Old Republic they have not covered in the warranty as paid for. Do not do business with this company.!!! My last experience was with a washer, they sent out a appliance contractor, who said we broke the shocks on the washer. The repairman would not open the washer to take a look at the shocks. He simply watched a cycle. They said, since we did the damage they would not cover it. We called out another repair service and paid for it, they open the back of the washer, and the shocks looked brand new with no damage at all to any shock.
Upon calling back, Old Republic, they refused to do anything, they would not listen to us about the second repair company. They take your money for the warranty, then used inferior repairman who it seems like are paid to find things to keep them from having to fix the products. Beware, beware, beware, do not use Old republic again. This is happened four times in my one year contract. We never had anything they paid for a repair on but wanted to take $85 for the service call each time.
Hi, Ken. Thank you for your feedback. We strive to provide high-quality service through the independent Service Provider network and sincerely apologize if that was not your experience. We will reach out to you and hope to discuss this further so you can be confident in the value of our coverage and service. ~Ashley L.
Reviewed Sept. 10, 2023
So far, our experience with Old Republic has been great. They've been responsive and the contractor that they hire is good. Their website is very user-friendly. The only complaint that I have is that sometimes it takes forever to get to a live person over the phone. Also, the pricing is a little bit expensive. Last month, my faucet wouldn't stop leaking water even though we closed it. So, I tried calling them and the call system is not user-friendly. So, I placed a request on my online account and it's hard to do it over my phone, but I did it on my laptop. I made the request, and they connected me with a contractor right away. They assigned a contractor right away and because it was a urgent situation, I called the contractor, and it just happened that the contractor had time right then and there, and they fixed it within two hours. So, that was wonderful.
Hi, Mei. We are thrilled to learn of your positive experience! We look forward to serving you for years to come. ~Aaron C.
Old Republic Home Protection Company Information
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