Landmark Home Warranty Reviews

My advice, take your monthly payment and put it in a savings account. Because when it comes down to it, Landmark only covers if your appliance is repairable. If it is not repairable, they will come up with every excuse to not replace the appliance. I have been a customer for 10 years. In that 10 years, I have had very few claims. They’ve come out to fix my microwave and my oven once. My dishwasher and washer were not repairable, and I could not use them. Landmark would not replace. So in my experience, their coverages are slim to none. So again, save your money so that you can just buy a new appliance because that’s what you’ll be doing!

Landmark Home Warranty continues to send out disreputable, fly-by-night contractors that leave homeowners worse off than before. Two recent service calls prove the point. Most recently, AZA Repair was dispatched to fix my GE Profile refrigerator. Instead of repairing it, the technician left the refrigerator completely nonfunctional (warmer than before), scorched it with a blowtorch, and improperly reinstalled copper lines sticking nearly two inches out, preventing the back panel from being reattached and risking wall and line damage. He left tools, oil, and copper debris scattered around, tracked oil through the house, and provided no receipt or service documentation. To make matters worse, he pushed the fridge only “mostly” into place as if to hide the scorch marks. When I called Landmark, customer service said no one could return for at least a week, even though we’d already been without a refrigerator for two weeks.

I have been a customer for ten years. I can’t believe how terrible this company is - they are deceptive, dishonest, incompetent and a waste of money. I have tried to get service through them several times and have had to use outside companies due to their lack of service. My latest situation is that I have been without hot water for over a week now. No solution. The company they want me to use didn’t keep our scheduled appointment. Last minute, they called to change it. Someone finally came out, but no solution. I called them today & was told they didn’t have a timeframe for repairs. I called LHW to discuss my issue & asked to speak to a supervisor, was told there wasn’t a supervisor to speak to. My opinion, save yourself the frustration and lack of customer service. Find a better company!!!

I have been a customer for thirteen years. Today I filed a complaint to the BBB regarding Landmark Home Warranty due to repeated delays, poor communication, and lack of resolution regarding an air conditioning system repair claim. I have contacted Landmark multiple times regarding this issue and have spoken with several representatives. Each time, I have been told that the company is waiting on the repair estimate from the AC technician. This is not accurate. The invoice has already been submitted twice by the contractor. Despite this, Landmark continues to give the same response. In addition, Landmark repeatedly states that my repair request is “under review” and that a decision will be made in “24–48 hours.” This timeline has been given to me multiple times, with no actual progress or resolution.

I live in Las Vegas and our a/c started having an issue, as you can imagine, that‘s not good in the middle of August in the desert. Customer Service has been horrible, the agents I dealt with have been useless. I followed up last Thursday about my repair request and was told the approvals team will get back to me within 24 to 48 hr. Today I called again and was told the same thing. Huh? They tried to blame it on the HVAC person, even though we were right next to him when he submitted all details last week. You are being told that at the end of the call there will be a survey request, but guess what, the agents don't hang up, so that request doesn’t come through…. Sneaky, huh? Safe to say, after being with them for 4 years I will not renew my insurance with them.

Do NOT waste your time with Landmark. It has been nothing but headache. They use a call center in the Philippines and every time you call, they read from a script and cannot help you… When you ask for a supervisor, they state someone will call you back in 48 hours but never do. I had my AC go out in Texas in July where temperatures were in the high 90’s. The part was available from the distributor same day. However, I suffered for 3 weeks without AC where it was so hot my pictures held with command strips melted off the wall. All because they wanted to order a used part which took forever to obtain. They did not offer a portable AC. I called every day for 3 weeks and got the run around with everyone passing the buck and giving me different excuses.

I have had Landmark Home Warranty for five years. When my washer went out covered under my warranty, it took landmark six weeks to fix my washing machine. Now I have a problem where my refrigerator kept running and I called them to tell them I had no refrigerator and they said they had no contractors in my area and they would call me back soon. It has now been two days and I have not heard back from them yet. I would not recommend Landmark Home Warranty to anyone. They are horrible.

Customer service is absolutely terrible! We live in AZ, where the temperature is 100 and climbing, and our a/c went out. I called 2 days ago to open a claim. They expect us to wait 5 days to even have someone come out and look at our a/c. I called to explain that we have small children, one asthmatic, and an older person with chronic disease in the home, and they didn't care. We contemplated having it fixed outside the warranty, and just picked a company and called them. Within 30 minutes a technician was at my house, problem diagnosed, however the cost was too much to pay out of pocket. We asked LM if we could pay and they reimburse, a they said no. They also still have not found a company to come out sooner. When my husband stressed the urgency given our children and health issues of people living in our home, they simply did not care. Needless to say we will be looking elsewhere for a new company.

Absolutely unacceptable service. My water heater went out last year and was replaced through Landmark Home Warranty. Less than a year later, it failed again. It has now been nearly five weeks without hot water, and I’m still waiting for a replacement. This is beyond inconvenient—it’s inhumane. I have an elderly person in my household who cannot take cold showers, and as a result, has not been able to bathe properly for weeks. I’ve made multiple calls, and the delays just keep piling up. I requested to speak with a supervisor, only to be told that doing so would delay the process even further. When I asked the supervisor to follow up with their shipping department, she claimed they wouldn't even reply to her emails.

I’ve been a loyal Landmark Home Warranty customer for five years under a premium plan, but my recent experience with a dishwasher repair has left me incredibly frustrated and disappointed. In January, my dishwasher broke down. Landmark sent a contractor who diagnosed the issue and said the part needed was on backorder. I was offered a cash payment of $349.18, but told it couldn't be used toward a replacement because a repair was supposedly feasible.