Landmark Home Warranty

We had a furnace stop working. Landmark Home Warranty works with third-party companies, so they sent contractors out from a different company and they came out and just did a deep clean of the furnace, took it apart, and found that the blowers were covered in dust and probably had not been cleaned for six years. But we pay $60 per furnace every year to have the furnaces professionally cleaned. Other than that, I like that Landmark's communicative. They wanna make sure that the people did a good job and that they were prompt with the service.

As far as Landmark's service technicians, there have been good ones and not-so-good ones. It's kinda spotty. We had a real problem. Landmark replaced my furnace, which worked out great. They couldn't find a Goodman furnace, so they lined up a Lennox, which is a better furnace, and replaced it. The people that replaced it did a good job putting it in, but there was a problem with it. It turned out to be the compatibility with Nest thermostat, but it took over a year to figure it out. I got three different companies that they sent out, and they couldn't find the problem. They didn't really know Lennox equipment, which didn't work out so well but finally, I researched it online and came up with a solution with the last company that came out.

I like the people that Landmark sends out. I like to know that they're coming out and that they're responsible to both Landmark and me. I know that if they set up the appointment, they would show up. We've called in about our stove, our washer, our disposal, and our dishwasher. Every year, we've called in about something and have had a good response. I've been satisfied. I like their timing. They sent somebody out immediately when the disposal was everywhere. The last guy that was here replaced the garbage disposal, and within 30 minutes, he was done. He was so professional. I told the guy that was here that I've been thrilled with Landmark. He said some companies are not that good. All the time, I'm recommending Landmark. I probably told 10 people about them.

Landmark Home Warranty makes me very happy. 9 times out of 10, they're right on top of it. I appreciated that. And the people that you talk to are always so professional. I know what they are talking about. They are able to dumb it down if necessary. But they don’t talk down to you. They’re very clear on what needs to be done and said. Also, the technicians were professional. My air conditioner went out, and I had to get a new compressor. They were on it and did it as fast as possible. They had to order out parts, so they could only do so much. But as soon as they had the parts, they made sure they were here. It only cost me $260 versus what it could have cost. So, I felt amazing about it.

I had a claim with my garbage disposal and it was something quick and easy. The techs came out and did the service. The biggest thing I had was an issue with my refrigerator and the company that Landmark sent had to come out three times before the vendor that finally diagnosed the issue came out. Then, they had to order a part and come back out again. But that had nothing to do with Landmark. That was all the people that they used. It did take a very long time and I understand. I almost bought a new fridge but I did not give in. I said that I was gonna ride out not having a fridge for a month.

Landmark turned me over to collections for a missed premium payment. You missed and failed to collect in July of 2022. The miss was a system error on their part as they had all payment information necessary to collect the payment. They collected the payments in both June and August -- but due to their own systems issues -- failed to collect in July. They did not communicate the issue and instead acted like it was my fault when I canceled the policy in November of 2022.

Landmark in general is wonderful. We've had home warranties for many years with various companies, and Landmark is the best by far. They are the easiest to communicate with. You can get ahold of a representative on the phone easily. It's easy to file a claim and the contractors are typically great. The service fee is between $70 and $75. They might be a little bit more expensive than other warranty companies. But their service is better, which compensates for the difference in price. We're happy with Landmark.

Landmark has been doing good about getting contractors out there and so far, they've provided good contractors. Following through has been working well, too. But they need to improve on their call center outsourcing which is very frustrating. Sometimes, you get people who are reading from a script and they keep asking the same questions over and over again. One time when I used the service, it took about 20 minutes and it should have been less than a five minute phone call, because the representative kept asking the same questions. There was a language barrier and I kept saying that we've covered that information. But I started booking online and that was less frustrating and less time consuming.

I had a checkup on my heating system done and the contractor showed up on when they said they were, and they were in and out in a timely manner. They are coming out tomorrow to replace a part. Landmark has been very good. When something goes out, you get repaired or replaced. I've been very satisfied with them. We had a claim with them and the technician came out and said something was fried. It cost more for the part than it would for a new microwave and two weeks later, we had a new microwave. Landmark handled everything.

Previous to current central heating issue, we have had no problems with Landmark. For this issue, their assigned contractor came out and stated it was a pre-existing issue. We called another contractor (who came free of charge to assess) who told us it WAS NOT preexisting and normal wear and tear on the system. Landmark said they would send a second contractor out for a second opinion and we would hear back in 48 hours (their own guarantee as stated on their web page). As of today, that was two weeks ago, and I am on my third 20-30 minute call where they keep saying, "as of today it has been submitted to the contractor team and you will hear in 48 hours."