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- $35 to $61.25
- Monthly premium cost
- 6 states
- Availability
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About Landmark Home Warranty
Now serving the states of Arizona, Idaho, Nevada, Oregon, Texas and Utah. Landmark Home Warranty protects homeowners from unexpected and expensive repairs to air conditioning, furnaces, plumbing and appliances. We were awarded the Best Regional Company by HomeWarrantyReviews.com and strive to offer the best coverage and service, at the best price.
Pros & Cons
Pros
- System tune-ups
- No-fault coverage included
- Pest control
Cons
- Coverage not available in all states
Bottom Line
Although Landmark Home Warranty is not available nationwide, for those in their service area they provide many appealing benefits and coverage options.
Top Landmark Home Warranty Reviews
Landmark was quick to engage and provide a knowledgeable vendor to execute repairs. It was pleasant working with the Landmark reps who were very conscientious and followed up to e...
Read full reviewEach and every time we received exceptional customer service that was fast and friendly. We were never charged for any services above and beyond the terms in our contract. I recom...
Read full reviewLandmark Home Warranty plans
Landmark Home Warranty provides coverage plans for the systems in your home as well as major appliances. The company protects more than 70,000 homeowners each year in Arizona, Idaho, Nevada, Oregon, Texas and Utah. Landmark Home Warranty works with local representatives and independent licensed contractors in every region it services.
Homeowners can choose from the Home Systems Plan, which covers systems such as air conditioning and water heater, or the Total Protection Plan, which includes all items in the Home Systems plan, plus coverage for appliances such as dishwashers, central vacuums and washers and dryers.
- Home Systems plan: Covers 4 major home systems and 5 extra services
- Total Protection plan: Covers 18 major home systems, appliances and extra services
Landmark Home Warranty includes pest control services in each of its plans, making it a unique offering and helping homeowners save money by avoiding a separate pest control contract. Homeowners can check their coverage, open a claim or renew their warranty right from the homeowner dashboard. The company also offers free, personalized home warranty quotes.
Landmark Home Warranty cost
The cost for Landmark Home Warranty’s plans ranges from $35 per month to $61.25 per month, with service call fees of either $70 or $100. You’ll pay a service call fee each time you make a claim and a technician is sent to your home.
Plan | Service call fee | Average monthly cost |
---|---|---|
Home Systems Plan | $70 or $100 | $35 (or $420 per year) |
Total Protection Plan | $70 or $100 | $55.84 (or $670 per year) |
Landmark Home Warranty coverage
With two plans to choose from, Landmark provides coverage for all major home systems and household appliances. They also provide extra services under their standard service agreement, like pest control, system tune-ups and re-key services. These extra services are not common in the home warranty industry.
Landmark also provides “no fault coverage” on both of their plans, which provides repair for covered items when the failure is due to improper installation, repair, modification or system capacity issues. The no fault coverage also covers hauling away defective equipment of covered items taken out during a repair.
Home Systems Plan:
- Air conditioning
- Heating
- Electrical system
- Plumbing system
- Air conditioning tune-up
- Heating tune-up
- Pest control
- Re-key service
- Subterranean termite treatment
- No fault coverage
Total Protection Plan:
- Home Systems Plan coverage
- Garage door opener
- Built-in microwave
- Central vacuum
- Garbage disposal
- Kitchen refrigerator
- Oven/range/cooktop
Optional coverage:
- Booster and well pump
- Built-in microwave
- Dishwasher
- Exterior pipe leak repair
- Freestanding ice maker
- Freezer (stand alone)
- Garbage disposal
- Grinder pump
- Guest house
- Kitchen refrigerator
- Oven/range/cooktop
- Pools and hot tubs
- Roof leak repair
- Septic system
- Washer and dryer
- Water softener
- Well pump
- Wet bar refrigerator
Optional coverage is available at a cost ranging from $2 to $28 per additional item. Exact cost per item can be found on Landmark’s website.
Jump to: Exclusions, limits and claims
Landmark Home Warranty coverage exclusion
A coverage exclusion applies to components of covered systems and appliances that are not covered, or “excluded,” from coverage. For example, while microwaves are covered, certain parts that do not affect the operation of the items core function (to heat and cook food) are not covered. These items include lights, racks, rollers, shelves, knobs, clocks and a few other items. You can find a full list of exclusions on Landmark’s home warranty plan page by clicking on each item.
Landmark Home Warranty coverage limits
Landmark does provide a per-item coverage limit for certain covered items. This is the maximum Landmark Home Warranty will pay out for the item. You’ll be responsible for paying out of pocket for any cost to repair or replace the item beyond the provided dollar amount.
Item | Landmark’s coverage limit |
---|---|
Air conditioning, heating, ductwork | $500 |
Built-in microwave | $1,000 |
Kitchen refrigerator | $1,500 |
Oven/range/cooktop | $1,000 |
Plumbing system | $800–$1,000 |
Refrigerant | $20 per pound |
Subterranean termite treatment | $700 |
Washer/dryer | $2,000 (combined) |
In addition to these items, Landmark sets a $250 per occurrence limit for any usage of no fault coverage and a $100 per occurrence limit to haul away old equipment.
Should a technician have to break through walls, ceilings or floors to during a repair, Landmark will provide a cash payout to fix the damage to drywall in the amount of $40 for anything under 5 square feet and $65 for 5–10 square feet.
Landmark Home Warranty claims
You can submit a claim to request service from Landmark Home Warranty 24/7 either online or through their toll-free phone number. The process for submitting the claim and receiving service is pretty straightforward. To request service from Landmark Home Warranty:
- Submit a claim online or over the phone as soon as an issue is discovered.
- Landmark will assign an independent contractor to your case.
- Within 48 hours, you’ll receive confirmation for your service appointment.
- Upon arrival, pay the service provider your Landmark service call fee.
- The technician will repair or replace the malfunctioning item.
Landmark guarantees their technicians’ work for 30 days. If the issue occurs again within that time frame, another technician will be sent out to fix the repair at no extra cost.
In the event that your repair requires emergency service, Landmark will try to expedite the service within 24 hours when reasonably possible. An example of a qualifying emergency might be a plumbing issue that has led to flooding or complete loss of heat or A/C in dangerous temperatures.
Landmark Home Warranty FAQ
Does Landmark Home Warranty require a home inspection?
A home inspection is not required to receive home warranty service from Landmark. However, an existing home warranty may be used to determine if an item failure is due to a pre-existing condition or not. For example, if at the time of purchasing your house the inspector recommended you replace your A/C system and you did not, your home warranty likely won’t pay to replace it when it fails because they consider it a known pre-existing condition.
How do I cancel Landmark Home Warranty?
Landmark Home Warranty provides free cancellation if made within 30 days. After that period, a $75 cancellation fee may apply.
Is Landmark Home Warranty worth it?
Landmark Home Warranty offers standard coverage to protect your major household systems and appliances. What we like about Landmark Home Warranty is the extra services they provide as part of their standard contracts. Seeing services like pest control and termite treatment alongside home warranty protection is not common and adds a lot of value to Landmark’s offering. Providing system tune-ups can help lengthen the life of your covered items, making it a win/win for both you and Landmark. Again, these tune-ups services are not common in the home warranty industry, and we find that addition to the contract another major added benefit.
Their pricing is straightforward and up-front, from what each plan covers and excludes to exactly how much you’ll pay for add-on coverage. We like the transparency, coverage options, fair pricing and extra services provided by Landmark and believe this makes their product worth it to homeowners.
Landmark Home Warranty Reviews
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We had a furnace stop working. Landmark Home Warranty works with third-party companies, so they sent contractors out from a different company and they came out and just did a deep clean of the furnace, took it apart, and found that the blowers were covered in dust and probably had not been cleaned for six years. But we pay $60 per furnace every year to have the furnaces professionally cleaned. Other than that, I like that Landmark's communicative. They wanna make sure that the people did a good job and that they were prompt with the service.
I had an issue a year ago with a microwave and there was some communication with one of their employees that was let go because he was unprofessional on the phone and they went above and beyond to resolve the issue and make sure everything was taken care of after that. But they're good about their contractors, if there's something wrong with the contractor or a contractor doesn't get in touch with us. They're good about following up and making sure that either we get somebody new sent out or that the contractor gets in touch with us.
The cost is manageable. We spend between 50 and 60 a month to have the service, and it's $60 a service call. But we've had a ton of our stuff covered. We've had a microwave go out twice since we've been in here. We've had a water heater replaced. We've had furnaces checked and fixed. Dishwashers, fridge, tub faucets, and plumbing, tons of stuff that have slowly gone out in the house over time. And Lanadmark was good about covering them once I pay that $60 deductible.
Dear Amanda of Salt Lake City, Thank you so much for the 5 stars and amazing testimony regarding your customer service experiences with Landmark Home Warranty! Your satisfaction is our number one priority, from the first call for service to the completed repair, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. On behalf of the entire team, thank you again for choosing Landmark! We truly value your business and look forward to serving you in the future. Landmark Home Warranty
As far as Landmark's service technicians, there have been good ones and not-so-good ones. It's kinda spotty. We had a real problem. Landmark replaced my furnace, which worked out great. They couldn't find a Goodman furnace, so they lined up a Lennox, which is a better furnace, and replaced it. The people that replaced it did a good job putting it in, but there was a problem with it. It turned out to be the compatibility with Nest thermostat, but it took over a year to figure it out. I got three different companies that they sent out, and they couldn't find the problem. They didn't really know Lennox equipment, which didn't work out so well but finally, I researched it online and came up with a solution with the last company that came out.
The last people that came and did a furnace tune-up, did an excellent job, and were very thorough. It's just sometimes you get that, and sometimes you don't. I understand that there are varying degrees of technical expertise in companies though. The good thing is Landmark tried to identify a company that was Lennox-certified and got their technicians out. So, at least Landmark kept on the problem and they kept trying to fix it, and it wasn't really their fault that so many technicians weren't very competent. Landmark has done a great job. The service department is responsive. It's not cheap, but it’s paid off in the long run. I got a new furnace and I've got a dishwasher fixed. I got the overhead garage door fixed. I got the washing machine fixed. So, I don't mind paying $70 a month if it pays off in the long run.
Dear Ron of Boise City, Thank you so much for the 5 star review regarding your customer service experiences with Landmark Home Warranty. Customer satisfaction and servicing our valued homeowners as quickly as possible is our top priority, and we sincerely appreciate the constructive feedback and opportunity to assist with all your home warranty and home services needs. Thank you again for the opportunity! We truly value your continued business and look forward to serving you in the future. Landmark Home Warranty
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I like the people that Landmark sends out. I like to know that they're coming out and that they're responsible to both Landmark and me. I know that if they set up the appointment, they would show up. We've called in about our stove, our washer, our disposal, and our dishwasher. Every year, we've called in about something and have had a good response. I've been satisfied. I like their timing. They sent somebody out immediately when the disposal was everywhere. The last guy that was here replaced the garbage disposal, and within 30 minutes, he was done. He was so professional. I told the guy that was here that I've been thrilled with Landmark. He said some companies are not that good. All the time, I'm recommending Landmark. I probably told 10 people about them.
Dear Darlene of Boise City, On behalf of the entire team, thank you so much for the 5 star review regarding your customer service experiences with Landmark Home Warranty and your service professionals! Making it easy to request service and offering prompt and accurate resolution with friendly professionals is always our top priority, and we love the positive feedback and opportunity to assist you. Thank you again! We truly value your business and recommendations, and we look forward to serving you again. Landmark Home Warranty
Landmark Home Warranty makes me very happy. 9 times out of 10, they're right on top of it. I appreciated that. And the people that you talk to are always so professional. I know what they are talking about. They are able to dumb it down if necessary. But they don’t talk down to you. They’re very clear on what needs to be done and said. Also, the technicians were professional. My air conditioner went out, and I had to get a new compressor. They were on it and did it as fast as possible. They had to order out parts, so they could only do so much. But as soon as they had the parts, they made sure they were here. It only cost me $260 versus what it could have cost. So, I felt amazing about it.
Dear Stephanie of Irvine, Thank you so much for the 5 star review and providing such thoughtful testimony regarding your customer service experiences with Landmark Home Warranty and your service professionals! Our top priority is to provide a level of service that exceeds your expectations, and it is always our most distinct pleasure to assist you with all your home warranty and home service needs. On behalf of the entire team, thank you again! We truly value your business and look forward to serving you in the future. Landmark Home Warranty
I had a claim with my garbage disposal and it was something quick and easy. The techs came out and did the service. The biggest thing I had was an issue with my refrigerator and the company that Landmark sent had to come out three times before the vendor that finally diagnosed the issue came out. Then, they had to order a part and come back out again. But that had nothing to do with Landmark. That was all the people that they used. It did take a very long time and I understand. I almost bought a new fridge but I did not give in. I said that I was gonna ride out not having a fridge for a month.
For the most part, the contractors that Landmark had were good. I liked the contractor that they sent with the fridge. It was just they sent the same person twice. Then they finally said they were gonna send a more senior tech. It wasn't the greatest experience but it wasn't bad. It got fixed, which is ultimately what you want. A couple of years ago, we had a storm and we were at 7 degrees and the electricity was out for three days. It was off and on and it shorted out one of my ceiling fans. So, I had an electrician come out. He didn't even look at the issue. I told him what happened and he said he couldn’t do anything for me. So, that part sucks when you spend that kind of money and they don't even look at the thing. I was disappointed with that guy because I said I was going to buy a new ceiling fan and I asked if he could install it. He said yes. So, I tried calling him but he never called me back. So, I wound up hiring a different electrician to get it installed.
I like Landmark Home Warranty’s service. I hear about other people who have different home warranty companies and it sounds horrible. So, overall, Landmark is good. Their website sucks though. It's still in the early 2000s and it needs some help. It's very antiquated. I haven't been able to log on for a long time nor can I reset my password so I can log in. It doesn't help. I kept hitting the reset password and I got nothing. You're supposed to check your email and then click the reset button. They should spend some money on their website and getting it so it's user-friendly. But whenever I call Landmark, which is what I have to do now to order service, they're great. It works very well.
Dear Amy of Oxnard, Thank you so much for the 4 star review regarding your customer service experiences with Landmark Home Warranty! We constantly strive to provide best-in-class service and peace of mind to our valued homeowners and we sincerely appreciate the constructive feedback and opportunity to assist with all your home warranty and home services needs. On behalf of the entire team, thank you for choosing Landmark! We truly value your business and look forward to serving you again. Landmark Home Warranty
Landmark turned me over to collections for a missed premium payment. You missed and failed to collect in July of 2022. The miss was a system error on their part as they had all payment information necessary to collect the payment. They collected the payments in both June and August -- but due to their own systems issues -- failed to collect in July. They did not communicate the issue and instead acted like it was my fault when I canceled the policy in November of 2022.
My reason for cancellation? Landmark's uncanny ability to utilize loophole verbiage in my policy to avoid repair of a drip pan on my AC unit. Therefore - they covered nothing and I ended up purchasing a new AC unit -- at my own expense. The reason we had the policy was for the AC unit. Fine. Whatever. But for Landmark to then turn me over to collections for an error they made -- ridiculous. Especially since they had all the information they needed to correct the error. They received years of premiums from me and have made a lot of money from my account. My advice -- avoid Home Warranty companies -- but if you must -- avoid Landmark Home Warranty.
Dear Kim of Gilbert, Thank you for bringing this information to our attention and allowing Landmark the opportunity to review your situation firsthand. Customer satisfaction is our top priority, and we sincerely regret the frustration. We have confirmed that Landmark has attempted to reach out to you with an update regarding your concerns and we are always available if we may offer additional assistance at 866.306.2999. Thank you again for your consideration and allowing Landmark the opportunity serve you. Landmark Home Warranty
Landmark in general is wonderful. We've had home warranties for many years with various companies, and Landmark is the best by far. They are the easiest to communicate with. You can get ahold of a representative on the phone easily. It's easy to file a claim and the contractors are typically great. The service fee is between $70 and $75. They might be a little bit more expensive than other warranty companies. But their service is better, which compensates for the difference in price. We're happy with Landmark.
Dear Angelina of Corpus Christi, Thank you so much for the 5 star review regarding your customer service experiences with Landmark Home Warranty. Our top priority is your complete satisfaction and to make the process easy and hassle free while offering comprehensive coverage, quality repairs, and competitive pricing, and we sincerely appreciate the positive feedback and opportunity to assist with all your home warranty and home services needs. Thank you again! We truly value your business and look forward to serving you in the future. Landmark Home Warranty
Landmark has been doing good about getting contractors out there and so far, they've provided good contractors. Following through has been working well, too. But they need to improve on their call center outsourcing which is very frustrating. Sometimes, you get people who are reading from a script and they keep asking the same questions over and over again. One time when I used the service, it took about 20 minutes and it should have been less than a five minute phone call, because the representative kept asking the same questions. There was a language barrier and I kept saying that we've covered that information. But I started booking online and that was less frustrating and less time consuming.
Dear Nancy of Portland, Thank you so much for the 4 star review regarding your customer service experiences with Landmark Home Warranty. Customer satisfaction and servicing our valued homeowners as quickly as possible is our top priority, and we sincerely appreciate the constructive feedback and opportunity to assist with all your home warranty and home services needs. Thank you again for the opportunity! We truly value your business and look forward to serving you in the future. Landmark Home Warranty
I had a checkup on my heating system done and the contractor showed up on when they said they were, and they were in and out in a timely manner. They are coming out tomorrow to replace a part. Landmark has been very good. When something goes out, you get repaired or replaced. I've been very satisfied with them. We had a claim with them and the technician came out and said something was fried. It cost more for the part than it would for a new microwave and two weeks later, we had a new microwave. Landmark handled everything.
Dear Robert of Houston, Thank you so much for the 5 stars and positive testimony regarding your customer service experiences with Landmark Home Warranty! Providing timely repairs completed by knowledgeable and friendly service professionals is our utmost priority, and we are happy to hear how pleased you are with the level of service and support you receive. On behalf of the entire team, thank you again for choosing Landmark! We truly value your business and we look forward to serving you in the future. Landmark Home Warranty
Previous to current central heating issue, we have had no problems with Landmark. For this issue, their assigned contractor came out and stated it was a pre-existing issue. We called another contractor (who came free of charge to assess) who told us it WAS NOT preexisting and normal wear and tear on the system. Landmark said they would send a second contractor out for a second opinion and we would hear back in 48 hours (their own guarantee as stated on their web page). As of today, that was two weeks ago, and I am on my third 20-30 minute call where they keep saying, "as of today it has been submitted to the contractor team and you will hear in 48 hours."
After three calls and being read the same scripted response, I am extremely frustrated as our unit has been broken and leaking water for over two weeks now. No sense of urgency by Landmark and no way to escalate the issue or call anyone else for help. I will NOT be renewing this warranty and will be selecting a different company with better reviews.
Dear Kristopher of Eugene, Thank you for bringing this information to our attention and allowing Landmark the opportunity to review your situation firsthand. Our top priority is customer satisfaction and to service our valued members as quickly as possible, and we sincerely regret the frustration. We have confirmed that Landmark has analyzed the diagnosis and explained coverage, and we are also available if we may offer additional assistance. Thank you again for your consideration and allowing Landmark the opportunity to serve you. Landmark Home Warranty
Landmark Home Warranty Company Information
- Company Name:
- Landmark Home Warranty
- Company Type:
- Private
- Year Founded:
- 2004
- Address:
- 3630 West South Jordan Parkway Avenue
- City:
- South Jordan
- State/Province:
- UT
- Postal Code:
- 84095
- Country:
- United States
- Fax:
- 866-306-1888
- Website:
- www.landmarkhw.com
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