Landmark Home Warranty Reviews

Run! These guys are scammers! After 6 years paying for a warranty I called to service my ac and they don’t even have a contractor that covers my area. Once I pushed hard enough they said I could pay the service fee so their contractor relations team could look for another contractor. Why would I pay for their team to do their job? Wasn’t 6 years of payment enough for them to do what they contractually agreed to provide for me? Like someone else said, save yourself and put that money in a savings account. Worst customer experience!

We have had Landmark for over 13 years. They have always been pretty good. We currently have a service request open for our Fridge that completely died. It just did this in September and needed a new motherboard. This time it needs that plus a new condenser and a couple other things. It’s over 10 years old. They are most likely going to replace it because to replace the condenser they need to solder the old one off and put the new one on. The department that approves everything is closed on the weekends. Now, I have to wait to order our new one which takes time to get here. They should have someone on the weekends that can approve in urgent situation such as A/C issues and issues like this. We can’t order groceries so we are spending more money on food. They have until Tuesday to approve the repair or decide to replace. They used to be so fast. Don’t know what happened.

My advice, take your monthly payment and put it in a savings account. Because when it comes down to it, Landmark only covers if your appliance is repairable. If it is not repairable, they will come up with every excuse to not replace the appliance. I have been a customer for 10 years. In that 10 years, I have had very few claims. They’ve come out to fix my microwave and my oven once. My dishwasher and washer were not repairable, and I could not use them. Landmark would not replace. So in my experience, their coverages are slim to none. So again, save your money so that you can just buy a new appliance because that’s what you’ll be doing!

Landmark Home Warranty continues to send out disreputable, fly-by-night contractors that leave homeowners worse off than before. Two recent service calls prove the point. Most recently, AZA Repair was dispatched to fix my GE Profile refrigerator. Instead of repairing it, the technician left the refrigerator completely nonfunctional (warmer than before), scorched it with a blowtorch, and improperly reinstalled copper lines sticking nearly two inches out, preventing the back panel from being reattached and risking wall and line damage. He left tools, oil, and copper debris scattered around, tracked oil through the house, and provided no receipt or service documentation. To make matters worse, he pushed the fridge only “mostly” into place as if to hide the scorch marks. When I called Landmark, customer service said no one could return for at least a week, even though we’d already been without a refrigerator for two weeks.

I have been a customer for ten years. I can’t believe how terrible this company is - they are deceptive, dishonest, incompetent and a waste of money. I have tried to get service through them several times and have had to use outside companies due to their lack of service. My latest situation is that I have been without hot water for over a week now. No solution. The company they want me to use didn’t keep our scheduled appointment. Last minute, they called to change it. Someone finally came out, but no solution. I called them today & was told they didn’t have a timeframe for repairs. I called LHW to discuss my issue & asked to speak to a supervisor, was told there wasn’t a supervisor to speak to. My opinion, save yourself the frustration and lack of customer service. Find a better company!!!

I have been a customer for thirteen years. Today I filed a complaint to the BBB regarding Landmark Home Warranty due to repeated delays, poor communication, and lack of resolution regarding an air conditioning system repair claim. I have contacted Landmark multiple times regarding this issue and have spoken with several representatives. Each time, I have been told that the company is waiting on the repair estimate from the AC technician. This is not accurate. The invoice has already been submitted twice by the contractor. Despite this, Landmark continues to give the same response. In addition, Landmark repeatedly states that my repair request is “under review” and that a decision will be made in “24–48 hours.” This timeline has been given to me multiple times, with no actual progress or resolution.

I live in Las Vegas and our a/c started having an issue, as you can imagine, that‘s not good in the middle of August in the desert. Customer Service has been horrible, the agents I dealt with have been useless. I followed up last Thursday about my repair request and was told the approvals team will get back to me within 24 to 48 hr. Today I called again and was told the same thing. Huh? They tried to blame it on the HVAC person, even though we were right next to him when he submitted all details last week. You are being told that at the end of the call there will be a survey request, but guess what, the agents don't hang up, so that request doesn’t come through…. Sneaky, huh? Safe to say, after being with them for 4 years I will not renew my insurance with them.

Do NOT waste your time with Landmark. It has been nothing but headache. They use a call center in the Philippines and every time you call, they read from a script and cannot help you… When you ask for a supervisor, they state someone will call you back in 48 hours but never do. I had my AC go out in Texas in July where temperatures were in the high 90’s. The part was available from the distributor same day. However, I suffered for 3 weeks without AC where it was so hot my pictures held with command strips melted off the wall. All because they wanted to order a used part which took forever to obtain. They did not offer a portable AC. I called every day for 3 weeks and got the run around with everyone passing the buck and giving me different excuses.

I have had Landmark Home Warranty for five years. When my washer went out covered under my warranty, it took landmark six weeks to fix my washing machine. Now I have a problem where my refrigerator kept running and I called them to tell them I had no refrigerator and they said they had no contractors in my area and they would call me back soon. It has now been two days and I have not heard back from them yet. I would not recommend Landmark Home Warranty to anyone. They are horrible.

Customer service is absolutely terrible! We live in AZ, where the temperature is 100 and climbing, and our a/c went out. I called 2 days ago to open a claim. They expect us to wait 5 days to even have someone come out and look at our a/c. I called to explain that we have small children, one asthmatic, and an older person with chronic disease in the home, and they didn't care. We contemplated having it fixed outside the warranty, and just picked a company and called them. Within 30 minutes a technician was at my house, problem diagnosed, however the cost was too much to pay out of pocket. We asked LM if we could pay and they reimburse, a they said no. They also still have not found a company to come out sooner. When my husband stressed the urgency given our children and health issues of people living in our home, they simply did not care. Needless to say we will be looking elsewhere for a new company.

Absolutely unacceptable service. My water heater went out last year and was replaced through Landmark Home Warranty. Less than a year later, it failed again. It has now been nearly five weeks without hot water, and I’m still waiting for a replacement. This is beyond inconvenient—it’s inhumane. I have an elderly person in my household who cannot take cold showers, and as a result, has not been able to bathe properly for weeks. I’ve made multiple calls, and the delays just keep piling up. I requested to speak with a supervisor, only to be told that doing so would delay the process even further. When I asked the supervisor to follow up with their shipping department, she claimed they wouldn't even reply to her emails.

I’ve been a loyal Landmark Home Warranty customer for five years under a premium plan, but my recent experience with a dishwasher repair has left me incredibly frustrated and disappointed. In January, my dishwasher broke down. Landmark sent a contractor who diagnosed the issue and said the part needed was on backorder. I was offered a cash payment of $349.18, but told it couldn't be used toward a replacement because a repair was supposedly feasible.

Just in the last year, the person who answers the phone when I call does not speak good English and seems to know less and less about what needs to happen to get my claim going. 🫤 My previous experiences with company interactions were always top notch. The service people who come out are always knowledgeable and professional, and pretty quick to schedule and arrive.😃 Overall, it’s a good experience, but whereas it used to take me 15 minutes to file a claim now it seems to take 45. 👀

I have been a customer for 8 years and they really failed me when I needed them. We had electric, A/c and water heater all go out in the same week. They sent a plumber with bad reviews and a bad attitude who misdiagnosed the problem and was going to overcharge me for a flushing. They did not offer me any other contractors so hired my own and got it fixed and they refused to take care of the bill. The electrician they sent totally left us hanging. I have not heard back from them for 3 weeks. The AC people were good, rated well and took care of the problem. I had many frustrating calls to their ‘service reps’ which sounded like they were from a call center and just reading lines to me like a computer. I am firing this company and would not recommend them. Save the money and hire your own people!!

Worst company ever. AC went out in the middle of the Texas summer (103 outside) and we needed a repair tech IMMEDIATELY! We called a local AC company that we have used for a while and got the issue fixed. Went to call Landmark to get reimbursed for the cost (over $500) as you would do with any warranty. Was told that since it was not "approved" by Landmark that it would not be able to be reimbursed. Currently waiting for a call back from a supervisor to discuss.

I seriously feel like I could cry due to frustration and anger dealing with Landmark. I have been a customer for 8 years since we bought our house. I was a first-time homebuyer and trusted my warranty would take care of my family so I stuck with it. Almost $5,000 in monthly premiums, hundreds of dollars in service fees to have them send contractors out, and now over $12,000 in out-of-pocket costs just this year because they won’t help. I have always had the comfort and peace of mind that my warranty was there when we needed it.

We have had Landmark for almost 10 years, it has not been very helpful in the past as well, have to call multiple times and wait for a long time to get something fixed. It was heat alert in Houston and my AC was not working, I called on Thursday and someone got assigned for the Tuesday next week, I requested if someone can come sooner but that rude guy on call kept saying no you don’t have emergency. Then a guy from landmark (J and J machinery) came, told me there are shrubs around my unit outside, they need to get trimmed so he can access the unit, he told me I can call them today or tomorrow and someone will come again and figure out the problem. I had them cut the very next day and called the same company next day (as he said call today or tomorrow) but I was told they closed my ticket since they didn’t know when will I call. I told them, "That’s what your guy told me" but I was told to call my insurance company.

Filed a request for service today. Our AC went out. After requesting the service it said to call if it is an emergency. I called. They said that it was not an emergency because it was currently 103 degrees and it has to be 105 degrees. It was 7:30 at night when they said it was currently 103 degrees. I told them it had been over 105 degrees earlier in the day when the AC broke.

Do not trust this shady company!!!! After 10+ years of perfect business and numerous referrals via real estate business it is obvious now that customer service is not a priority! This is the type of crap that makes customers hesitant to get warranties! Spoke with “manager” Axel who did absolutely nothing but tell me tough….Zero effort to understand a situation! You’ve lost a long time customer and consistent referrals. All my reviews will be changed and will be filing with the BBB.

Our hot water heater broke on Sunday. We tried to enter a service request online but the online form has not worked since we first got the warranty in July 2021. So we had to wait until Monday morning to call for service. We were told 60-minute wait times. Finally got through to someone and they set up a contractor for Tuesday afternoon. The plumbing contractor said they did not bring a replacement hot water heater. They said they first had to verify the old one was broken and then call it into Landmark so they could then order a replacement. Landmark said a replacement could take 3-5 days to order and deliver to the contractor, and then another day or two to get the heater installed. This would be a week without hot water.

Been a customer for about 5 years now. They had really good response times, a simple call to them, and a contractor would be here within 24 hours. Really awesome at first. Gave us peace of mind. Unfortunately, we've noticed, over the past year, that their once great service is now, frankly, terrible. A simple call for a heater yearly service...never got done. 6 months later, we requested an a/c tuneup, it took 3 weeks to get that done. We had a cool spring and early summer so were pretty surprised when we went to turn on the a/c, and it wasn't operating. Another service call payment to Landmark, and more than a week for them to admit they couldn't find a contractor. I had one here the next day.

First, allow me to mention that upon purchasing my home in December of 2021, I was confident in my decision to opt-in home warranty services with Landmark Home Warranty although there were many options available to me during that process. Over time, I regret making that decision to choose your company to provide coverage for my home. Upon noticing that my AC unit going out, I completed a work order over a week ago and the technician came out to my home on Tuesday July 25, 2023. To my surprise, he was unable to complete the needed repairs due to the need to order additional parts for my AC unit. My assumption was that the invoice would be immediately submitted to Landmark but that was not the case. Only after calling landmark again is when I was told that that the technician has 24 hours to submit the invoice to your company for approval to complete the service request.

After 4 1/2 years and 2 work orders, it was time to cancel our policy with Landmark Home Warranty. It is obvious after many phone calls they are not interested in their customers anymore. Over a week to fix a 20-year-old refrigerator is timely to them. Cash-out the refrigerator or replaced spoiled food and medication not an option. It was my responsibility to stay on top of the subpar contractor they hired and not theirs. You can’t talk to anyone in upper management unless you want to cancel your policy and they don’t even care.

Landmark turned me over to collections for a missed premium payment. You missed and failed to collect in July of 2022. The miss was a system error on their part as they had all payment information necessary to collect the payment. They collected the payments in both June and August -- but due to their own systems issues -- failed to collect in July. They did not communicate the issue and instead acted like it was my fault when I canceled the policy in November of 2022.

Landmark in general is wonderful. We've had home warranties for many years with various companies, and Landmark is the best by far. They are the easiest to communicate with. You can get ahold of a representative on the phone easily. It's easy to file a claim and the contractors are typically great. The service fee is between $70 and $75. They might be a little bit more expensive than other warranty companies. But their service is better, which compensates for the difference in price. We're happy with Landmark.

We had a furnace stop working. Landmark Home Warranty works with third-party companies, so they sent contractors out from a different company and they came out and just did a deep clean of the furnace, took it apart, and found that the blowers were covered in dust and probably had not been cleaned for six years. But we pay $60 per furnace every year to have the furnaces professionally cleaned. Other than that, I like that Landmark's communicative. They wanna make sure that the people did a good job and that they were prompt with the service.

Landmark has been doing good about getting contractors out there and so far, they've provided good contractors. Following through has been working well, too. But they need to improve on their call center outsourcing which is very frustrating. Sometimes, you get people who are reading from a script and they keep asking the same questions over and over again. One time when I used the service, it took about 20 minutes and it should have been less than a five minute phone call, because the representative kept asking the same questions. There was a language barrier and I kept saying that we've covered that information. But I started booking online and that was less frustrating and less time consuming.

I had a checkup on my heating system done and the contractor showed up on when they said they were, and they were in and out in a timely manner. They are coming out tomorrow to replace a part. Landmark has been very good. When something goes out, you get repaired or replaced. I've been very satisfied with them. We had a claim with them and the technician came out and said something was fried. It cost more for the part than it would for a new microwave and two weeks later, we had a new microwave. Landmark handled everything.

Previous to current central heating issue, we have had no problems with Landmark. For this issue, their assigned contractor came out and stated it was a pre-existing issue. We called another contractor (who came free of charge to assess) who told us it WAS NOT preexisting and normal wear and tear on the system. Landmark said they would send a second contractor out for a second opinion and we would hear back in 48 hours (their own guarantee as stated on their web page). As of today, that was two weeks ago, and I am on my third 20-30 minute call where they keep saying, "as of today it has been submitted to the contractor team and you will hear in 48 hours."

As far as Landmark's service technicians, there have been good ones and not-so-good ones. It's kinda spotty. We had a real problem. Landmark replaced my furnace, which worked out great. They couldn't find a Goodman furnace, so they lined up a Lennox, which is a better furnace, and replaced it. The people that replaced it did a good job putting it in, but there was a problem with it. It turned out to be the compatibility with Nest thermostat, but it took over a year to figure it out. I got three different companies that they sent out, and they couldn't find the problem. They didn't really know Lennox equipment, which didn't work out so well but finally, I researched it online and came up with a solution with the last company that came out.

When my microwave decided to stop working, I called Landmark Home Warranty and they set up somebody to come out. The person who came to fix my microwave was fantastic. He was able to replace the door close-open sensors and get it working again within less than 30 minutes. Most of the vendors Landmark sent out have been really good. The only issue I've ever had is with plumbers and plumbing, and it's not so much the people they send out. It's just timing, getting somebody out in a decent amount of time.

So we've been sitting here in our house going into our 5th week without a functioning HVAC unit. The blower motor has quit. We've called multiple times (each time talking to someone in the Philippines) and have gotten conflicting accounts as to the status of our repair. First, the part couldn't be shipped to the contractor, then the part was backordered, then they couldn't contact our contractor. They give us time estimates of 48 hours, then 7-10 days, then 3-4 days... They've broken every promise, every timeline, they're not telling me the truth, and they've broken their own contract guarantees.

We always have great customer service with the people that Landmark calls for us. All of them come in, do their stuff, and they're very friendly. Try Landmark Home Warranty.

I was gonna have my heater and air conditioning serviced at the same time, but nobody ever got ahold of me. I finally called the guy and he said, “I'm really booked.” For my oven door, the guy put it together but he did it backward. He had to come back and redo it. Landmark has always been good. But I'm really disappointed that they didn't cover my oven door. The repairman said it would cost a lot of money, $700.

I had an icemaker that broke and they sent a tech out to fix it. It took a week for him to come out. He said, “I gotta order a part, so I'll be back.” That took another four days to get back. He came back and said, “That didn't fix it, so I'm sure it's the compressor. I'll have to get with Landmark.” A week went by, but I didn't hear from him.

I like the people that Landmark sends out. I like to know that they're coming out and that they're responsible to both Landmark and me. I know that if they set up the appointment, they would show up. We've called in about our stove, our washer, our disposal, and our dishwasher. Every year, we've called in about something and have had a good response. I've been satisfied. I like their timing. They sent somebody out immediately when the disposal was everywhere. The last guy that was here replaced the garbage disposal, and within 30 minutes, he was done. He was so professional. I told the guy that was here that I've been thrilled with Landmark. He said some companies are not that good. All the time, I'm recommending Landmark. I probably told 10 people about them.

Landmark has been a good service so far. Majority of the service providers have contacted us very quickly for the schedule, especially the air conditioning, heating, and electrical. We've been very happy. We have a 15-year-old house and that is the whole reason that we have the home warranty because with the state of the house, we know things are gonna go wrong. We use the air conditioning and heating preseason benefit where technicians come out to try to identify any problems before you really need the units on. That service has been great and we use that every six months.

Landmark Home Warranty is a scam, beware of them. Let me explain: I have had Landmark Home Warranty for almost 6 years now and have paid full amount due, yet I am being cheated out of what I should get in return. My water heater leaked, it is covered by my plan, but this dishonest so-called warranty company is practicing fraudulent actions to make me pay $1235.00 (almost 75% of the replacement cost). Landmark Home Warranty collaborates with dishonest contractors to beef up bogus 'out-of-pocket' installation charges to avoid paying for the replacement. Bogus charges of $1235, that are absolutely not required, are quoted as out of pocket expenses and not covered by warranty. The false and bogus charges are about 75% of total cost of replacing my water heater (quoted by plumber).

Landmark offers some things that the other ones don't for the same price. They've been great so far, other than the last claim I did. My toilet broke on the base. It wasn't normal wear and tear because the floor wasn't flat. That wasn't anybody's fault other than the people that lived here before. Landmark wouldn’t cover that and that bummed me out.

I found Landmark online and I decided to receive services from them because of the services that they provide. They provide coverage for termite treatment and garage door service. My experience has been fine, although one of the first contractors that I interacted with did not provide quality service.