AHW Home Warranty

This company stinks. They have had it under review for 3 weeks and nothing. Constant calls, constant excuses, nothing. Always excuses. Over 3 YEARS the majority of claims turned down. I tried to cancel but they insisted their contract was still good. Stay away from this company.

I had service with AHW for 3 years. In 2022 customer service went way down. I had a contractor for plumbing come out, make me feel uncomfortable in my home, shout at me, refuse to finish looking at the issue & left my home, then AHW still expected me to pay the service fee. I let this slide until at the end of last year. I made a claim for my heater. It was taking long for a technician to come out in December when it was very cold, while waiting for them to schedule repair I had my boyfriend look at and he was able to repair it. This happened in Dec 2022. I am STILL waiting on my reimbursement check! The claims agent have an attitude and I have only had 2 good call experience. Their reimbursement department has an issue with their software and are backed up. It is May 2023 and I am still waiting for my check! Horrible service and rude agents. I would not even give it the 1 star.

Terrible company. They do all they can to avoid paying a claim. The cs people only speak broken English and have NO product knowledge. The man who sold me the policy lied about what was covered and I paid 2 yrs of premiums for nothing. Run like hell before using this company!

The worst home warranty insurance I’ve ever seen in my life. How did they get a license to cheat people and how do they have this much power to mess up people money. I can’t wait for this company to be investigated and to get my money back. The government needs to do an investigation. Be aware and do not join this company. You will be a loser. The workers don’t transfer you to the supervisor.

AHW took my monthly payments. When it came time to cover repairs on my furnace, they could not find one of their in network repair companies to repair the furnace. So, they told me to find one. I found a reputable repair company who could do the repairs for $900. AHW offered $200 to me. After a back and forth, they offered $450 but would not pay for the repairs. In other words they did not do what I paid for. So, I cancelled my contract. Then, they refused to send the money for the repairs. Beware of this company.

This company ALWAYS looks for a way to avoid a claim. As I've read with others, if a covered part is not available, they just pay what it would have cost (according to their cheap payment schedule) leaving you with a non-functioning product rather than offering a replacement as in their contract. They also send UNQUALIFIED techs to fix problems. In 1 case, the tech damaged my refrigerator, they authorized me to get my tech out to fix the issue then denied the claim since the original tech caused it, saying it was his responsibility to fix it. I questioned other problems and was told they were not covered items although I read the contract otherwise. I'm done with them. Not another dime to this crooked company.

We have been paying a premium to them for 2 yrs and now when we need service no one ever answers at any of the numbers. They are still billing our credit card and having trouble stopping it. Scammers.

Well my ice maker does not produce ice and parts are no longer made by Samsung, technician informed Amazon that the manufacturer does not make that part. Amazon stated hat they will sent me 102.00 to purchase the part myself and have it installed. Totally unsat. I thought the motto that they will fix of replace, at this point I cancelled my contract with them. Amazon is not honoring their contract to replace the refrigerator.

Do not use this company. Every few months something happened to my billing and they did not charge the credit card I have on file. When I realized this I would call them. I got different answers from different people. This last time I had to call and the person said someone would call me back but nobody ever did. Save your money and don’t sign up with them.

I have been paying for their warranty program for 3 years. Had not filed any claims. My AC unit went out. They stated due to the fine print I was not covered because the AC Unit didn't die out correctly I assume. That's fine, but I no longer want to renew my policy which I have already paid for. Well the department that handles that is having technical difficulties for the last two weeks which seems convenient since the new contract is about to start. The company now is screening my calls as a way to lock me into a new contract and avoid giving me a refund. I believe its a scam and they have no intentions of giving out claims. Hell, I had to call around and find a company on my own to come out and look at it.