AHW Home Warranty
- Monthly premium cost
- $48 to $58
- Most states
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About AHW Home Warranty
AHW Home Warranty, formerly Amazon Home Warranty, has three different home warranty plans. You can also select add-ons for less common appliances and systems to round out your coverage. Payment is simple and completed on Amazon Home Warranty’s website. AHW Home Warranty has no affiliation with Amazon.com.
Pros & Cons
- Choose your own contractor
- Reasonable monthly rates
- Comprehensive combo plan
- Limited add-on options
- Coverage caps on some items
Amazon Home Warranty offers a wide variety of coverage through its combo plan. While some coverage limits vary, it offers reasonable monthly rates and more than enough coverage for the average homeowner.
Top AHW Home Warranty Reviews
I have been a satisfied customer for over 2 years now. ... My 3-year-old freezer stopped functioning, but Amazon Home Warranty did exactly as they promised. Their tech came out th...Read full review
Excellent service and great prices! When my fridge broke, I called them up right away and they immediately sprung into action... I would highly recommend and would do business wit...Read full review
Amazon Home Warranty plans
Amazon Home Warranty has been offering coverage to provide homeowners with protection from expensive household repairs for the last decade. It provides policies for customers nationwide and 24/7 customer service. Not sure what kind of coverage you need? Amazon Home Warranty makes it easy by offering three plans:
- Appliance Plan
- The Essential Appliance Plan covers majors appliances you can't live without, including:
- Refrigerator and freezer
- Washer and dryer
- Oven and cooktop
- Trash compactor
- System Plan
- The System Plan covers the major mechanical systems in your home as well as plumbing and your home’s electrical wiring. Covered components include:
- Central heating and air conditioning
- Electrical systems
- Water heater
- Jetted tubs
- Garage door openers
- Combo Plan
- The combo plan covers everything in the system and appliance plans plus a few bonus items. It covers:
- Everything covered on the System and Appliance Plans
- Garbage disposal
- Ceiling fans
- Attic fans
- Bathroom exhaust fans
- Kitchen hood/exhaust
- Optional Coverage
- Amazon’s Home Warranty offers add-on coverage for:
- Pools and spas
- Septic systems
- Well pumps
- Sprinkler systems
- Wine coolers
- Ice makers
- Amazon Home Warranty coverage exclusions
- Like most companies in the home warranty industry, Amazon Home Warranty does not cover any preexisting conditions.
Other exclusions exist on a per-item basis. For example, while Amazon Home Warranty covers kitchen refrigerators, including freezer units, it doesn't cover parts like racks, shelves, glass, lighting, handles, doors, seals, hinges or anything else deemed nonessential to the refrigerator’s core function.
Amazon Home Warranty coverage limits
Amazon’s coverage limit is set at $1,500 per contract item unless otherwise specified. The list below highlights some of the different coverage limits.
|Item||Amazon’s coverage limit|
|Air conditioning system||$2,500|
|Ceiling and exhaust fans||$500|
|Plumbing system and stoppage||$500|
Optional add-on items offered by Amazon’s Home Warranty may also have different coverage limits.
Amazon Home Warranty cost
The average cost for Amazon Home Warranty is between $30 and $50 per month, which is in line with the industry average. The service call fee, which you pay for each repair, is $75, which is also within the average range for home warranties.
|Essential Appliances Plan||$349/year or $29/month|
|Major Systems Plan||$429/year or $36/month|
|Combo Plan||$579/year or $48/month|
Amazon Home Warranty claims
To request service, you need to submit a claim to Amazon Home Warranty. Claims are simple to submit, and you can file one 24/7.
How to request service from Amazon Home Warranty
- File a claim and request service by calling Amazon’s 24/7 toll-free number.
- Amazon contacts a service contractor within two business days.
- The service contractor contacts you to schedule a repair visit.
- Pay the service call fee.
- Your contractor performs the repair.
Amazon guarantees repairs for 90 days on parts and 30 days on labor. If the work performed fails during this time, you do not have to pay an additional fee to get the item fixed again.
Amazon chooses your service provider from its list of approved repair companies. If you want to use your own contractor, you need preapproval. Amazon Home Warranty will need to see proof of repair before reimbursing you.
Amazon Home Warranty FAQ
Can I choose my own service provider?
Amazon Home Warranty typically chooses a service provider for your repair from its list of approved contractors. To use an outside contractor, you need to call Amazon Home Warranty for preauthorization before beginning the repair.
Is there a cancellation fee for Amazon Home Warranty?
Yes. A $30 cancellation fee may apply if you cancel your contract.
Does Amazon Home Warranty require a home inspection?
No, you can sign up for an Amazon Home Warranty plan without a home inspection.
Can I get a full refund when I cancel my plan with Amazon Home Warranty?
Amazon Home Warranty has a 30-day grace period after sign-up. During this period, you can cancel your plan and receive a full refund.
How long is Amazon Home Warranty’s service work guarantee?
Amazon Home Warranty’s plans have a 30-day service work guarantee, meaning if a technician repairs an appliance and it breaks down within 30 days, there is no second service fee.
What is Amazon Home Warranty’s service fee for home warranties?
The standard service fee is $75.
Is Amazon Home Warranty owned by Amazon.com?
No. Amazon Home Warranty is not affiliated in any way with Amazon.com.
Is Amazon Home Warranty worth it?
If you are looking for a simple, straightforward choice for a home warranty, Amazon Home Warranty makes it easy to decide on a plan. Its Combo Plan offers comprehensive coverage that’s on par with top home warranty providers. It provides reasonable monthly rates in line with the industry average and some flexibility in service providers. Amazon Home Warranty provides value for the cost, making it a good option for homeowners looking for home protection plans.
AHW Home Warranty Reviews
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This company stinks. They have had it under review for 3 weeks and nothing. Constant calls, constant excuses, nothing. Always excuses. Over 3 YEARS the majority of claims turned down. I tried to cancel but they insisted their contract was still good. Stay away from this company.
I had service with AHW for 3 years. In 2022 customer service went way down. I had a contractor for plumbing come out, make me feel uncomfortable in my home, shout at me, refuse to finish looking at the issue & left my home, then AHW still expected me to pay the service fee. I let this slide until at the end of last year. I made a claim for my heater. It was taking long for a technician to come out in December when it was very cold, while waiting for them to schedule repair I had my boyfriend look at and he was able to repair it. This happened in Dec 2022. I am STILL waiting on my reimbursement check! The claims agent have an attitude and I have only had 2 good call experience. Their reimbursement department has an issue with their software and are backed up. It is May 2023 and I am still waiting for my check! Horrible service and rude agents. I would not even give it the 1 star.
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Terrible company. They do all they can to avoid paying a claim. The cs people only speak broken English and have NO product knowledge. The man who sold me the policy lied about what was covered and I paid 2 yrs of premiums for nothing. Run like hell before using this company!
The worst home warranty insurance I’ve ever seen in my life. How did they get a license to cheat people and how do they have this much power to mess up people money. I can’t wait for this company to be investigated and to get my money back. The government needs to do an investigation. Be aware and do not join this company. You will be a loser. The workers don’t transfer you to the supervisor.
AHW took my monthly payments. When it came time to cover repairs on my furnace, they could not find one of their in network repair companies to repair the furnace. So, they told me to find one. I found a reputable repair company who could do the repairs for $900. AHW offered $200 to me. After a back and forth, they offered $450 but would not pay for the repairs. In other words they did not do what I paid for. So, I cancelled my contract. Then, they refused to send the money for the repairs. Beware of this company.
This company ALWAYS looks for a way to avoid a claim. As I've read with others, if a covered part is not available, they just pay what it would have cost (according to their cheap payment schedule) leaving you with a non-functioning product rather than offering a replacement as in their contract. They also send UNQUALIFIED techs to fix problems. In 1 case, the tech damaged my refrigerator, they authorized me to get my tech out to fix the issue then denied the claim since the original tech caused it, saying it was his responsibility to fix it. I questioned other problems and was told they were not covered items although I read the contract otherwise. I'm done with them. Not another dime to this crooked company.
We have been paying a premium to them for 2 yrs and now when we need service no one ever answers at any of the numbers. They are still billing our credit card and having trouble stopping it. Scammers.
Well my ice maker does not produce ice and parts are no longer made by Samsung, technician informed Amazon that the manufacturer does not make that part. Amazon stated hat they will sent me 102.00 to purchase the part myself and have it installed. Totally unsat. I thought the motto that they will fix of replace, at this point I cancelled my contract with them. Amazon is not honoring their contract to replace the refrigerator.
Do not use this company. Every few months something happened to my billing and they did not charge the credit card I have on file. When I realized this I would call them. I got different answers from different people. This last time I had to call and the person said someone would call me back but nobody ever did. Save your money and don’t sign up with them.
I have been paying for their warranty program for 3 years. Had not filed any claims. My AC unit went out. They stated due to the fine print I was not covered because the AC Unit didn't die out correctly I assume. That's fine, but I no longer want to renew my policy which I have already paid for. Well the department that handles that is having technical difficulties for the last two weeks which seems convenient since the new contract is about to start. The company now is screening my calls as a way to lock me into a new contract and avoid giving me a refund. I believe its a scam and they have no intentions of giving out claims. Hell, I had to call around and find a company on my own to come out and look at it.
AHW Home Warranty Company Information
- Company Name:
- AHW Home Warranty
- Formerly Named:
- Amazon Home Warranty
- United States
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