All guides, resources, company profiles and news articles are the independent work of the ConsumerAffairs editorial team and meet our standards for voice, tone, style and factual integrity.
We strive to employ voices of diverse backgrounds and age groups to provide a careful and thorough look at topics and companies that affect buyers. This page is a summary policy and not intended to be comprehensive, and the information is updated as needed to reflect changing policies.
Fact-checking policy
ConsumerAffairs fact-checks all editorial content to ensure information is accurate and meets our journalistic standards at the time of publication. Our writers and reporters use primary sources, substantiate facts, interview industry experts and attribute claims where appropriate.
Ethics policy
ConsumerAffairs' coverage is impartial and data-driven. While companies can apply for accreditation or may provide us compensation, this does not affect our evaluations or recommendations to readers.
Contract writers and editors may champion causes or express opinions outside their work with ConsumerAffairs, but the editorial team reviews all site content before it is published to make sure it is objective and focuses on helping readers.
Corrections policy
When a factual correction is deemed necessary, we update articles to ensure accuracy. We make updates as new information becomes available and as industries change over time. In some cases, we'll include a note at the conclusion of the article with an explanation of the modification.
Diversity policy
Since 1998, ConsumerAffairs has collected stories from customers all over the U.S. who have had personal experience with companies in our site's categories. We are devoted to upholding rigorous journalistic standards and prioritizing a wide range of perspectives from various demographics to support our readers in their biggest moments of need.