AFC Home Warranty Reviews

I have had the warranty company since. December 2025. After my first claim for a faucet, I was advised that they had a $150 limit, to be REIMBURSED. I paid an additional $200 over the service fee to get the faucet repaired. My second claim was an A/C motor. They said it was too old and they only paid $100. I had to pay $495 over the $75 to get the A/C working. My 3rd claim was my dishwasher. They refused to pay for labor and will REMIBURSE only $100 after I pay to repair or replace it! THIS IS NOT A WARRANTY COMPANY. You basically are getting back your monthly premium. This is the worst company I've dealt with out of the 5 companies I've had.

This company is the worst. When signing up, I thought I found a great company. The agent was friendly and knowledgable...however 3 months after I signed up, we had an issue. I used their technician, and the claim was denied. The second time, the technician tried to upsell me, and stopped showing up. This is truly the worst warranty company I have ever used. I have used others in other cities/states that I lived in, but do not give this company your money... NOT WORTH IT.

Worst company ever, they lied, and after you bring it up, they don't hide it. They do not replace anything, and if they reimburse, you only get a portion like 20%. I made the mistake of signing with them, but it was the worst mistake. Run.

Approximately 6 months ago we had an issue with our upper oven not working on our gas stove. A technician was sent and he replaced " the oven ignitor". Recently on 12/14/25 we had to have an electrician check on our gas stove and microwave because it was not working. He informed that that it is the gas stove and not an electric circuit issue.

If I could give them 0 stars, I would. DO NOT USE THIS company. Especially if your appliances are more than 5 years old. The point of a warranty is to cover older appliances, and they do not. Of course that is never mentioned when you talk to the sales folks. They guarantee great coverage. Don’t be fooled. They will offer you a $100 towards repairs or replacement. I’ve filed 2 claims and they did not cover either one of them. So in addition to the money I paid them up front, I have had to pay over 10,000 for a new HVAC unit and almost 300 to fix my dryer. They will gladly take your money up front for 3 years of so called coverage, but you will get nothing out of it, and will be throwing away a lot of money. I’ve used other warranty companies and had no problems with coverage of older units. I made the mistake of thinking this was the same type of warranty company and it is NOT!

I had multiple claims within my 3 year contract and each one was like pulling teeth to get someone out. Than when I finally got authorization to get an outside company to do the work they paid them pennies on the dollar. This company should receive the worst review ever. The $1350 I paid was a scam!!! I waited over 6 weeks for a plumber to come out. They literally let my plan expire and than said that no policy was left!! They should be reported and no one should use these people!!! I ended up paying out of my pocket for the repair and I think they should give me the $1350 plus the 2 service fees!!!

If you want to save money, time and frustration stay away from this company. They will only pay what your appliance is worth (and yes they determine) if it needs to be replaced. For a $5000 oven that they sent an incompetent technician to repair (and collected $65 copay) which is btw repairable they offered me $100. If they decide to pay- you are lucky if you get your money in less than 6 weeks. The customer service on the phone is superb so DON'T get fooled by the scam!!!! They answer professionally but again it is a bait and switch. Deserve a zero star...

Last 2 claims were rejected by AFC (I have the highest tier plan) for a integral part to make the washer work, and the 2nd one for an electrical issue, they wouldn't cover the process to find out what the problem really is. If you're considering AFC, don't. If you're already with this rip off, run away, run now.

The people who sold us our home purchased a home warranty with AFC Home Warranty for us. When our furnace began smelling like melting wax we had it inspected and were told that it needed to be replaced. AFC is refusing to replace it, saying that it doesn't cover heat exchangers. They claim that is a secondary issue. The heat exchanger is literally inside the furnace. The technician had to take the door off the furnace to get to it. There is no way you could operate the furnace without it. He called it the “center” and the “heart” of the furnace. This is their tactic for getting around having to replace the furnace. If you look at the terms and conditions it says they will replace both furnaces and air conditioners, but then under the exclusions they list all of the parts of furnaces and air conditioners to get around having to pay to repair or replace anything. AFC is not a business, it’s a scam!