I am not one to normally write reviews. I am a simple person who just wants to get what they pay for and I believe in Karma. I needed to tell other about this company so they too can experience what it is like to have someone stand up to their word, which is not normal these days. I called AFC about 2pm when it got real hot here about a week ago. My house was 79 degrees and my pregnant wife was about to have a fit. They had the tech at my door within 3 hours, be it this was a heat wave and he was still there that day! He was working on the unit for about 2 hours and it ended up needed quite the repair, when all was said and done what was asked of me? NOTHING ALL I PAID WAS $60.00 deductible and he was on his way. I couldn't believe how simple it really was. (Guess I am a skeptic.) I would highly recommend them to anyone I know, my house has been cool since.
I've always had a home warranty, but I never liked American Home Shield. I fired them and terminated their service years ago. AFC is certified and approved, and they're endorsed by the Better Business Bureau. They've been very professional, courteous and fast each time I submit a claim. They explain everything very well. A technician comes in within a couple of days and depending on my schedule, but they’re normally readily available within 24 to 48 hours. They’re very patient.
Overall AFC has been excellent because I bought this house April 1st, 2013, built from the ground up and they built the house so fast that I didn’t think I could’ve sued them for negligence. I made up my mind that whatever I replace, it would be top quality and it’d be a top-quality company that would install it. I've replaced four things so far, including the sump pump, but it wasn’t under the warranty so I had to pay by my own pocket. When January comes, I can renew my contract and I’m gonna add some more things on it. I've told my church about AFC, so I’ve been advertising for their company because I had good experiences.
I had a home warranty before but it did not work out well. However, the idea was good. It covers what insurance doesn't so I went with America’s First Choice Home Club. The people that I talked to were extremely helpful. They answered each question and were encouraging. We had issues with the hot water heater so I called them about it. The contractor called me the next day from the time I filed the claim. There was a sense of urgency because we didn't want it to explode and within the next day they were there.
The contractor kept calling me back and forth until finally he said that it really wasn't covered. He explained exactly what was wrong with it and why it wasn't covered. However, as a good faith move, they gave me $150 towards it. I liked the way the contractor spoke to me on the phone. I understood what he was talking about and I didn't feel that he was a contractor who just goes in and takes a look. He seemed to be very involved in the whole process and knew about what was covered and what wasn't. He was good.
I was a former member of AHS, but their price went up. So when my contract with them went out, I looked for somebody else and selected AFC Home Club. They took care of what I needed and covered what I needed to cover. I've had some problems submitting a claim but we weathered the storm. Part of the problem is that it takes three days for a contractor to get in touch with us. Last time, I called AFC to put in the work order and got permission from them to contact a contractor I had previously used. Once he completed the work, I got a copy of the bill and faxed it to customer service. They reimbursed me the amount of his work minus the $60 for the service fee. That worked better for me because I got somebody right out there and it was no guesswork. Additionally, they once sent me a card to go to a restaurant and get a free meal. I like that feature 'cause that helps pay for my annual fee. All in all, everything is good.
I'm not very pleased with America's 1st Choice Home Club. I had my first claim for a washer and dryer, and they couldn't find anybody to do the work. They asked me to find somebody and I did. I turned in the bill to them for $210 and I got a check for $150. I'm paying them for someone to come out and fix my appliances when it's needed, but that didn't happen. I don't have a problem finding somebody to do the work locally, but they should be doing that themselves. And if I do it, then I want to get reimbursed full amount. I'm just going to cancel this when the time comes.
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Factual basis uncertain
I was doing online search for home warranties. America's 1st Choice Home Club has really good advertising, less headaches, and compared to other companies, I thought it was the best choice because we had other companies previously. I wanted to try America's 1st Choice Home Club because it listed a lot of the positive stuff what they're gonna do or offer. When I signed up, the experience with the gentleman I spoke was easy and good, but unfortunately, it's a horrible nightmare experience I ever had with AFC. My first time we had a claim and every time we have one, it is back and forth. It's never resolved.
When we had a problem with other companies, we call them and they send the technician. They take a look at it and they say it's this or that. I had a claim with America's 1st, I had to explain and get a hold of a manager. And nobody returns my emails. It was always an explanation, “Oh, this was in the contract. We told you already.” Very rude customer service that I deal with. When I signed up, they were like, “Garbage disposal is covered.” So I thought whatever we discussed was in their contract. Then my first claim was for garbage disposal. They're like, “Oh, we're not gonna do it. We send it to you. You install it.” So that was a huge headache for us. And it took us six hours because we didn’t know how to do it. We installed it ourselves.
And then there was an outside leak. We spoke with the manager, Britney, back and forth. Britney spoke with the technician and she told the company that, "We can give the $100,” but it's been three months that we're still waiting. I was very frustrated that she gave the okay to the guy, “Go ahead to do the work. We'd reimburse the $100.” Then they said that I should receive an email like about four weeks ago that the $100 is going to be sent but I still haven't received it.
I had a sprinkler leak and the plumbing I called said, “Oh, it's the pipe.” And then I called AFC so many times. I wanted somebody to come take a look at it if it's the plumbing or if it comes from somewhere else. It's like hours and they're saying, “It's the sprinkler." And when I brought the company myself, they were saying, “It's not the sprinkler. It was coming from somewhere else.”
They have very bad customer service. They never respond to me. They should have a website that I can file a claim, follow-up, or email, get hold of somebody instead of calling verbally and then nothing is done. I also faxed a letter. They're like, “Oh, I haven't received your fax. Let me check.” Then, “We received it,” four weeks later. And then I called and they said, “No. You didn’t fax anything.” Unbelievable. I'm tired of them. I hope they refund my $100 like they mentioned and also the remainder of the fees before further actions for them. They're the worst company I ever dealt with.
Appreciate the factual conversation with Joe **. I could hear the salesmanship, but not a hard sale. I appreciate his approach. I'd spoken with 4 other companies ranked the same or higher. The only reason I chose this company was due to the conversation with him.
Factual basis uncertain
It was an extremely bad experience with AFC Home Club. They contacted me, and their sales pitch was very fraudulent. They promised the moon then didn't deliver. Their technicians are outsources. They probably called Yellow Pages and tried to get somebody from there to send to their membership. Technicians are no problem. The problem is with the company. They don't pay their bills and they give the runaround on claims. It takes forever to get any answers. There are all kinds of equations of maintenance too. They wasted so much time, and I will never renew my membership with them.
The way AFC advertised made you believe that they were a good company. But we've had an issue and it took forever to get it resolved, which is not why you get a warranty company. We still have them but we're not super happy with them. To submit a claim, it's fine, but for them to get back with you and actually get it done, it takes forever. Our dishwasher broke July 11th, and it was middle September before everything got worked out. And, I shouldn't have to always call. They say, "Oh, we'll get back with you." But they never do. I always have to make the initial call again.
They sent out two different people to look at it. One said something was wrong and then they sent out another one and he said something else was wrong. So they went with the one that said that something was wrong but it's not covered. But the other thing was really wrong that was covered. After two months, I ended up just buying a new dishwasher on my own because it was broken. And yes, it should've been covered but they sent somebody out. And they said, "Oh well, no, that part's not broken. It's this part," but it was really the other part.
The technician was friendly, but he works for somebody else. They just send him out. The technicians say that they usually don't work with America's First Choice. So that leads me and my husband to wonder because we've had home warranties for 12 years. And then when we signed up with this company, the technicians say, "Well, we really never even heard of this company."
I have double air conditioners and double water heaters in the house and with AFC Home Club's warranty, I was able to cover all of them. It's easy to submit a claim. I emailed one to AFC Home Club but they did not get it initially. But when I re-emailed it and talked to them, it got paid. And then, when I called ahead of time and let them know I had a claim, they told me who to call in the area, which was very helpful because I didn't know anybody there. All I had to then was send contractors my information about the type of warranty AFC covered me on. Once the technician did the work and gave me a receipt, I just emailed it all to AFC and that was it.
Since that time, I've had the same people come and work for me on a couple of other things that were not warrantied. These technicians were very helpful and did an excellent job. They were able to get things done rapidly and cleaned up after themselves. The quality is there in the work that's been performed. I'd recommend AFC Home Club.
Factual basis uncertain
AFC Home Club said I could have my own repair people. The first claim I had for an air conditioner that wasn't running was ridiculous. I called and said at that time that I would look for somebody and they could look for somebody to see who could get out here the quickest. I didn’t hear anything for two days so I called back in and that’s when I found out they said I needed to provide preventative maintenance before they would do anything. So I sent that documentation, and then once again waited for either them to send somebody or me to get somebody. But the bottom line is I already got a contractor and AFC Home Club didn't know about that. After the air conditioner was fixed, AFC Home Club said somebody was coming to fix it. That took a week altogether.
Then I called in the other day with a claim for the water heater and the person that handled it told me that the woman I had talked to before had been let go because of the way she had handled things. I went online and saw what was said about what was covered with water heaters. Then they sent a contractor out. He put in a thermal coupler that didn't work then put in a controller that didn't work as well. He then said I needed a new water heater. So I called AFC and that's when they told me I wasn't covered. They said the water heater was too old and that that's in the contract. They sent me a copy of the contract so I can see it. So I got no coverage on that at all.
The stuff is old which is one of the reasons why I'd want a warranty as it might go bad. But there's no mention that I can see that online. I bought it believing whatever my stuff was, AFC Home Club was gonna cover it. However, even in their contract, it says that I am responsible for making sure I do get the contract. I’m trying to decide now whether I want to cancel my contract and get it prorated or stick with them.
Submitting a claim to AFC seems easy, but they never approve anything. I tried to file a claim and they said that physical damage isn't covered. I got a licensed plumber to look at it and I had to replace the whole thing. They finally paid me $95 and I have to pay all the $300. They spend weeks trying to get someone out to look at it, but they charge too much then never find the right contractor. They also said the cheaper contractor doesn’t deal with them so no one wants to come out. But they seemed very nice and friendly when I call. That’s the way they're set up to reimburse. As a consumer, I will never know what's covered and what's not.
I had two claims with AFC Home Club and it's been good. There was a little problem initially. I submitted a claim and nobody saw the email. I thought it was in the process, and had to wait for almost a month, before calling them. It looked like nobody checked the email, so I followed up and they found my claim, then processed it promptly. There was no issue in processing the claim, but it's better if somebody can take care of the email so they don't have a one-month delay. Other than that, they have good customer service. I'm with AFC for another two years, and I'll keep them. Additionally, I use my own technician most of the time to repair the pool, and that flexibility is good because I don't have to wait for their technician to come.
When I filed a claim to AFC Home Club, they had a technician come out the next day. It was pretty fast and simple. The technician came and said that the appliance was for replacement as it's not worth getting it fixed. When I sent the receipt to them, I was supposed to receive a check, however, they only sent me one for the washer and they forgot about the dryer. That was a little pain so I have to call back and keep emailing my relation manager. But then she made a point that I get my full refund back, so that was great. I like it a lot and I'm happy with the service.
Factual basis uncertain
The original reviews I read about AFC were good but then after having problems with them and finding other reviews, I regretted my choice. The first four calls I made for repairs, they kept saying they didn't cover it. Two claims ended up getting repaired and I didn’t even file one ‘cause they said they probably didn’t cover that. We’ve had other warranty companies that we’ve never had an issue with. There are things they apparently don’t cover, even though when I look online it says “all interior wiring.” I call about outlets that aren’t working and they said they don’t cover it and that they only cover the power source, which would be the box outside. Nobody can give me an explanation as to what interior wiring means. I’m welcome to have somebody come out and pay the service call and then they can determine if they cover it. But I’m not gonna do that and then have to pay an additional charge for something else.
It took a few weeks just to get a plumber out to my house because AFC was telling me that a certain plumber was coming. I called that plumber and they told me they’re not dealing with the warranty company. Then AFC told me again that the plumber was coming and I called them back and they say they’re handling this. I finally got a call that another plumber’s coming, and then it took days to get that plumber to come out. They did the job and it was fine, but it was a lot of back and forth. With my garage door opener, I had to have someone come out and they couldn't do anything to it. They had to diagnose it first. They couldn’t diagnose a problem without doing something to it ‘cause they’ve got to know what the problem was, so it eventually got fixed. But I have to use the right wording with them on the phone.
AFC needs to ask a lot of very specific questions when I don’t know what questions to ask. There’s also supposed to be this $25 a month in restaurant gift cards and I haven’t seen those yet. I’ve seen two gift cards come for memberships to a restaurant service delivery, but that’s not exactly a $25 restaurant gift card. I will finish the first year with them but I've canceled the second two years.
We bought the house and the realtor told us about America's 1st Choice. What's good about it is we can go with any service person. It doesn't have to be the ones they send and that was inviting. But unfortunately we had a lot of bad experience. We bought the house and before we moved we changed the floors. Two out of our eight toilets were leaking. When I called the service man, he came and called them and America's 1st choice said they're not covering it because they're part of remodeling. And the guy got his $60 and said he'll come back but he never came back and was only after my $60. The second experience was my cook top had some problems and the serviceman came and America's 1st Choice said the cook top was old and that I have to pay it myself to have it fixed. So we paid out of pocket to have it fixed.
The third thing that happened was we had a leak from the ceiling in one of the bathrooms. It's somehow one of the pipes. We didn't have time to deal with America's 1st Choice so I called our own. We have a good plumber and he came, detected the leak, opened the ceiling and he stuffed it. He didn't have time to fix it, so he said he will come back a couple of days later. And at the meantime, I called America's 1st Choice and they said, "We're not gonna cover the detection part of it." If something needs repair they have to detect and they have to fix it. So because the first time the plumber didn't fix it, they didn't pay me the total amount. They took about two months to pay me for them. And I have to call a couple of times to follow up with that.
So I don't recommend this company to anybody. This is not the first time we have had home warranties. We have rental properties that we have home warranty and almost every other company has been a better experience than America's 1st Choice. And if I could get my money back, I would leave them. It's a waste of time and money. I'm very dissatisfied with America's 1st Choice.
You were prompt in delivery of the disposal, however I needed to hire a plumber to come in and put the disposal in. Correct me if I'm wrong, but I was expecting a little more assistance. I thought you handled the installation. Works great now though.
We had dealt with one or two companies that were just totally awful. But AFC has done nothing but a good job since we've been with them. Some of the parameters that meeting the money part of it, what they cover and don't, is a fine line on some things. It took us a while to get it all in our brains like it should be. But they had just done a wonderful job.
The last issue we had was with our washing machine. I called and told them what was going on and they immediately called this guy we deal with on a regular basis and he took a look at it and said there's nothing they could do. We need to replace some parts and it would cost more so we might as well buy a new washer. So I decided I want a new washing machine. However, I researched new washing machines and they have been redesigned for the sake of the environment. The cycle takes a lot longer, the unit senses the water levels and you will end up with dirty clothes. We experienced this firsthand during our vacation so we decided to get our washing machine redone instead of buying a new one.
The manager of the place we were dealing with was very nice and ready to pay for whatever their policy calls for on a new washing machine, and he was perfectly happy with us getting the old one fixed too. I appreciate their professionalism because they've had to deal with some repairmen not wanting to deal with them and then some wanting money upfront because they do have a problem with the way they pay contractors. That's why there are so many guys who won't work with them. In fact, we've had a few occasions where AFC took a while to find somebody who would work with them because of the payment situation. But we've looked out at this local guy and AFC is allowing me to call him anytime there's an issue and there hasn't been one since the washing machine. He was very happy with the $200 that the company paid him to. It all worked out beautifully. We pay whatever our part is.
I was checking the list of all the home warranties and their rates online. I didn't wanna call every month to change the insurance, and I wanted one that I could pay one-time and won't have to pay when having a problem. I found AFC Home Club and it's much cheaper than the other one that I had before. Their claims reps are also nice.
Factual basis uncertain
We have 2 policies with you. One is for our primary residence and one is for our rental property. When I was sold the policy by Wesley**he touted your customer service and how you were fast to respond, etc. We have had two issues with our ac unit and every time we called it took 72 hours for someone to call us back and even get an appointment. Then my wife called AFC. AFC said it was not covered for one reason or another because we didn't have a service plan. I am a forward deployed Soldier to Afghanistan and you all have failed to live up to your responsibilities. I will be returning state side in approximately 1 month and I will be filling a grievance with the Better Business Bureau. We should have stayed with American Home Shield. I have never been so disappointed in a service. You should be ashamed of how you have treated a military spouse.
We have been very happy with AFC Home Club. Their customer service was very good. It was very easy to get information and file claims. Their reps are also very nice and very accommodating. Some of the technicians were very good while some weren't, but I am very satisfied with AFC Home Club at this point.
I found AFC Home Club when it popped up in Google, and I just decided to go with it. So far, so good. There are no complaints from the tenant yet.
Submitting a claim with AFC Home Club was a painful experience. When the technician was on site and had to call AFC for authorization and payment, the reps who answered were very rude and belittling to him and to me as well. AFC Home Club needs to invest in better customer relations personnel as the ones they have now are atrocious. I will be cancelling my services with them as soon as I can.
Factual basis uncertain
My experience has not been very good. Most that I need covered, AFC Home Club doesn't cover. I thought that a lot more was covered, and I pretty much had to find out on my own. I've got a window that won't open and they won't cover it. We also had an issue with a toilet. They replaced the pack last spring but they wouldn't pay for the pack that needed the plans to install it correctly 'cause it was installed incorrectly by the prior owners. I'm very disappointed and will not renew. It's not worth the money.
I looked AFC Home Club up on the internet and bought a policy for my grandchildren since they were living in my house. I submit my claims over the phone. However, they had trouble with the hot water heater. It was still under warranty, but I had a hard time getting its parts. They had done a claim on something else and it was such a hassle that we decided not to do it again. Though they were not rude, they didn't seem to be very responsive.
I was looking online for better deals and found AFC Home Club. For me, they are the best service around. I have used them once and submitting the claim was very easy. I called them and the girl that I spoke to was very helpful. Then the technician who came to my house was very nice. I'm very satisfied with their service.
AFC Home Club was able to cover all the things that I wanted to get covered in my home. I’ve only had one claim and so far, the service provided was done appropriately and hopefully, that would carry on as long as the contract holds out for any other service that I’ll have in the future. When I submitted my claim, they were right back with me within a day. They called to let me know who the servicing person was and that person scheduled the service date, performed the service and I paid them my co-pay afterwards. They also made a follow-up after the service was done to make sure that it was done properly. Overall, it went smoothly and I was happy with my experience. I would definitely recommend them to someone who needed any work done.
Factual basis uncertain
America's 1st Choice Home Club did not tell us that the value of the appliance depreciates over the years and if the appliance is over 10 years, it's not worth very much. It does not even pay me to have their service. They were not upfront with us about this and that's very poor business. I would not recommend them to anyone. It's a bad experience. We're going back to American Home Shield who is much better.
Joe was professional and patient. Thoroughly explained coverage which so much more universal than on another one of our homes.We will probably switch to AFC. The best experience I have had with a sale in a long, long time. Thank you!
I chose AFC because they had the best feedback and the better star rating. When I submitted my first claim, it took more than four weeks for them to go ahead and process it. They were supposed to pay me about $700 but sent me a check of only $100. I had to contact them and do the claim again with the claims department so that extended the time. But their team members were very friendly and apologetic. They realized that there was a mistake and they sent a second check that had the correct amount on it. I'm hoping that won't happen again the next time I submit a claim. The tech they sent was really agreeable and we worked out the claim with the replacement. It was definitely a positive experience even when we decided we didn't need a replacement. I would definitely recommend AFC. I'm very satisfied with my interactions with them.
Michele LernerMortgage & Real Estate Contributing Editor
Michele Lerner, author of “HOMEBUYING: Tough Times, First Time, Any Time”, has been writing about personal finance and real estate for more than two decades. Michele writes for regional, national and international publications in print and online for a variety of audiences including consumers, real estate investors, business owners and real estate professionals.
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America's 1st Choice Home Club offers policyholders peace of mind with complete home protection options. With repairs often costing them upwards of $3,000 depending on the type of failure, homeowners can feel the financial pinch. AFC Home Club handles covered repairs directly, saving homeowners hundreds and thousands of dollars.
- No private information collected: When you sign up for a home warranty through America's 1st Choice Home Club, the company asks for no personal information before offering a quote.
- Tiered pricing: Get as much coverage as needed with tiered pricing options. This allows homeowners to only cover systems that do not have an existing warranty from the installation company.
- Complete coverage: Some warranties only cover specific issues and systems, but with the Gold package from AFC Home Club, homeowners are covered for everything from HVAC to all interior plumbing and appliances.
- Savings at the store: In addition to AFC Home Club's home warranty program, policyholders also receive membership into Retail Benefits, a savings program. Shoppers can earn cash back on more than 300,000 items at over 5,000 retailers.
- Eat out on AFC Home Club: Every month, policyholders are eligible for a $25 Restaurant.com gift card, allowing them to dine at one of thousands of participating restaurants.
- Best for Homeowners, home sellers, builders and property developers.
America's 1st Choice Home Club Company Profile