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America's 1st Choice Home Club

America's 1st Choice Home Club
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(855) 923-3576
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Overall Satisfaction Rating 3.96/5
  • 5 stars
    410
  • 4 stars
    73
  • 3 stars
    51
  • 2 stars
    31
  • 1 stars
    122
Based on 687 ratings submitted in the last year

America's 1st Choice Home Club provides cost-effective, extended home protection plans to homeowners looking to protect themselves against the unforeseen expenses of home upkeep and repair. With four plans to fit your budget and needs, and a 24/7 claims center, AFC Home Club has you covered.

BOTTOM LINE

America’s 1st Choice Home Club offers a wide range of coverage with multiple plans available. While some coverage caps are limited, their coverage variety and flexible service call fee make them stand out.

PROS

  • Flexible service call fee
  • Choose your own service technician
  • Longest labor guarantee

CONS

  • Not available in four states

Top America's 1st Choice Home Club Reviews We Found

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Rated with 5 stars
Verified Reviewer Verified Buyer

The claims rep was knowledgeable, asked several questions and got someone out within a couple of days. The technicians were timely, good and I haven’t had any issues with them. AFC has been able to take care of any issues that we have brought up and they have been helpful about it.

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Rated with 5 stars
Verified Reviewer Verified Buyer

America's First Choice Home Club covered a bit more and their service call fee was less. They've just been super easy to work with. Their contractors usually come out on the same day or next. I highly recommend AFC. They've been professional, courteous and focused.

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America's 1st Choice Home Club Call Now Toll Free (855) 923-3576 Get a Quote
America's 1st Choice Home Club
Call Now Toll Free
(855) 923-3576

America’s 1st Choice Home Club plans

America’s 1st Choice Home Club provides four levels of home warranty coverage to existing homeowners as well home warranties for buyers and sellers (available only through real estate agents). They do not require a home inspection prior to buying a warranty, but existing conditions are not covered. Optional coverages are also available, and there are no limits on service requests. They offer plans in all states excluding California, Hawaii, Nevada and South Carolina.

  • Systems: This is an affordable plan for home systems only. It provides essential coverage for five of the most important systems in a household.
  • Silver: The Silver plan is ideal for homeowners looking to protect appliances. It’s also an affordable option and includes nine major appliances as well as the water heater.
  • Gold: The Gold level plan includes all Systems and Silver coverage and additionally protects ductwork. It’s a good option if you’re looking for both systems and appliance coverage.
  • Platinum: The Platinum plan provides the most extensive coverage. It includes everything in the lower plan levels, as well as several additional protections, such as plumbing stoppages.

America’s 1st Choice Home Club cost

You can get a free, instant quote on America’s 1st Choice Home Club website after putting in your current ZIP code. On average, annual costs for America’s 1st Choice Home Club range from $350 to $625 depending on what service fee you choose. This allows homeowners to choose the best choice for their budget. A discount is available if a three-year contract is purchased.

PlanService Call FeeCost
Systems Plan$75$450
Silver Plan$75$450
Gold Plan$75$550
Platinum Plan$75$625
*Prices for zip code 77001. Prices may vary by location. Request a free quote to receive pricing in your location.

America’s 1st Choice Home Club coverage

The plans from America’s 1st Choice Home Club cover the following systems, appliances or a combination of both. You can also customize your plan with additional optional coverages, but the specific options and associated costs may vary by region. You can find coverage for the following items across their four plans. Optional add-on items are available for an additional cost.

Covered systems:

  • Air conditioner
  • Ductwork
  • Electrical system
  • Heating system
  • Plumbing system
  • Plumbing stoppaged
  • Water heater

Covered appliances:

  • Built-in microwave
  • Clothes washer/dryer
  • Dishwasher
  • Faucets
  • Garbage disposal
  • Garage door opener
  • Ice maker
  • Kitchen refrigerator
  • Oven/range/cooktop

Optional coverage: America’s 1st Choice Home Club offers optional add-on coverage for pool/spa equipment, septic systems, stand-alone freezers and well pumps.

America's 1st Choice Home Club Reviews

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3 featured reviews
How do I know I can trust these reviews about America's 1st Choice Home Club?
How do I know I can trust these reviews about AFC Home Club?
  • 2,383,792 reviews on ConsumerAffairs are verified.
  • We require contact information to ensure our reviewers are real.
  • We use intelligent software that helps us maintain the integrity of reviews.
  • Our moderators read all reviews to verify quality and helpfulness.

For more information about reviews on ConsumerAffairs.com please visit our FAQ.

Page 1 Reviews 0 - 10
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: July 4, 2020

I looked hard at ratings probably as much as anything. And then of course, I'm in the automobile warranty business. I approached a bit differently because we do the same thing. We just do it with cars. And the idea was that I wanted to read all the contracts and make sure what the limits of liability and those things were. So, that's why I adopted America's 1st Choice. It was a smart decision. We only had one experience, but they certainly did what they said they would do. However, we didn't get off on the best foot in the first phone call.

They had a waiting period that was waived for me because I went straight from one home warranty to another. And it wasn't in the records that it was waived, but they were able to go back, research the calls, called me and said, "Yeah, you're right. Our guy promised you that, and it should have been in the records, and it wasn't." It was an item that was not necessarily covered, but she said, "Just to kinda make it up for you because we know we didn't start off on the best foot, we'll absorb half of it." And I was fine with that. I would've been fine with zero if it wasn't covered. It was not a high dollar item and $300, $400 type of deals. So, what impressed me more than anything else though was the phone call back because I was thinking, "Oh, God, here we go with a runaround. Damn, I made a poor decision." But immediately I get a phone call back going, "Nope. We went and researched it. You are correct." It's not something you hear a lot.

Being in the warranty business and watching people file $6,000 claims on their cars and having it paid, I think that the industry, in a way, is really malign. Because I know what we pay, and that's the case too when it comes to home warranties. Nobody thinks they would do it. But if it was covered complaint, they would cover it. And then, how they do it with the least amount of hassle is probably the best idea about who to be working with. Because I know a lot of people who've had a claim. But nonetheless, to me, it's the ease and the way they work with you. If they would pay a claim, don't argue forever, just pay. And that's what I look for in people that I represent.

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: June 26, 2020

    We've had a great experience so far with AFC Home Club. We had an AC repair done last month or the month before. We had an issue with a wire connecting to our AC unit into the power unit so we had to have that replaced. It is our first time owning a home and as far as ease goes, it was pretty easy to get ahold of somebody to come out and take a look at what was going on.

    I had to call AFC because I remembered that when we had purchased the house, the previous owners had actually had the home warranty. They transferred our name onto their plan and they gave us the information. My mom remembered and said, "I'm pretty sure you guys need to get that fixed. And I'm pretty sure you have insurance." We took a look at it and remembered it was in our files. We just gave AFC a call and I'm actually set up for another year.

    Everything was great. The tech who came was very kind. He was there to do the job and he wasn't rude. He was very on time the first day. But on the second day I never actually received a 100% assurance that somebody was gonna come and take a look at the AC unit. I got off at 5:30. Most technicians, I believe, are off at 5:00. I was really thankful that they were there and that they were very flexible in helping me get it done. It was probably like 20 minutes after they had said somebody may or may not show up. But they said it could have either been that day or the next day, so when somebody showed up, it wasn't really a big surprise.

    When the tech came to look at the unit, he had the suspicion of what was going on with it. Unfortunately, it was on a Friday and it was the day after the riot started. A lot of things got a little crazy as far as shipping and things like that so he couldn't get ahold of the piece until the next week, which actually was a lot faster because he had said it was gonna take at least a week. But it was only four days, maybe. It was right after the weekend that it happened. He came out on a Wednesday and he was out by Monday.

    He also stayed until he made sure that the AC unit was running correctly. He knew that we had a PowerSave on our AC unit that we weren't aware of. It took quite a long time and he was like, "I'm just gonna wait until it turns on, make sure everything's running correctly." It turns on but it wasn't running correctly. He was here for a little over an hour and a half to make sure that everything was running smoothly and that he did the job before he left.

    As far as getting ahold of AFC and being able to talk to somebody in customer service, it was pretty easy. I didn't wait very long. I recommended AFC to my mom. She does refurbishing homes and she remodels them. I suggested AFC to her and told her that these were actually pretty cheap, especially with them being able to work out a payment plan, especially living in St. Paul. My mom wants to do lower income homes and I told her that it'd be a very great option for homeowners when they're first purchasing their home, especially in a low-income area.

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: May 9, 2020

    When I had Old Republic in California, they were wonderful. I had two homes over there. The first one I had for 27 years. The one before I moved to Arizona, I had for 15 years. I was very happy with them. And so, when I came here, I had that but I wasn’t happy with them. They were checking who they were coming with. So then I went to another one and my water heater broke down. It took four days with me not having a water heater before I went out and bought my own water heater and hired a handyman to come in and put it in. So I dropped them immediately.

    And then I saw the advertising with 1st Choice, and I had a repair person from Sears come in and we got into a conversation about it. He told me that he had 1st Choice, he had them for four years when he moved here, and he was happy with them. I called them and I’m happy with them. Their rep said, “If you had any problems, call me,” wherein the other one I had never did that.

    My laundry room sink was leaking and my bathroom pump was broken. There was nothing major. The contractor came out. What I also liked about AFC was it was one payment for two services. The other two had a payment for each service. One was $60 service, the other one was $65 a service. When I had the other one, I said, “I’d like to get my air conditioners checked.” They charged me per conditioner so that was $120. AFC charged me a service for the both of them and it was only $65. I asked, “How do you handle that?” And the rep said, “You only get one service charge for both air conditioners.” So I signed up.

    I told them, “Well, it’s my understanding that if my refrigerator breaks down that you’ll replace it with a brand new one.” And the rep said, “Well, that’s not necessarily true.” He said what other companies do is they replace it, but they do it either with a refurbished one or something that’s been in stock. They might tell me, "Okay, we’re gonna send you one," and that might be a white one or a yellow one. And I have to accept it. What he said made a lot of sense. He said, “What we’ll do is we’ll offer you money to replace it.” And I said, “Well, that’s fair too.” As long as they hold up to the agreement, I’m fine with it. The rep gave me a lot of information. I was very pleased with that. AFC satisfied my needs the first time I used them. I recommended them to one of my neighbors.

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Sept. 21, 2019

    New customer - purchased 6 year Gold Plan. The two representatives were VERY courteous and were not pushy...that's very important to me. Their names were Kevin and I believe Daniel? They are from Georgia office. Both men were AWESOME!

    America's 1st Choice Home Club response

    Julie thank you for your feedback!

    3 people found this review helpful
    Rated with 4 stars
    Verified Reviewer Verified Buyer
    Original review: Aug. 14, 2019

    I've had home warranties for eight years and America's First Choice Home Club is favorable in some other things. Sometimes, their response rate is much better than other companies, but the exclusions they have is a lot more than the other companies. When submitting a claim, they have an answering service in the morning which is basically a waste of time. They should simply shut it off and say go online and do it because they ask so many questions without knowing anything. Then they tell us that it's only answering services and cannot create any ticket which will happen only later. So, you'd either accept the call or don't respond. Even if they do it, they should simply tell that they're just gonna collect a lot of information but have to pass it on to other people.

    America's First Choice is very clear about what they cover and don't cover, but of course, the sales guys were telling they covered everything. They won't give false information, but they don't give complete information. And then, there's a large document in which a lot of things are not covered, but that's okay. That's part of their insurance business. The technician that answered the service call was fairly okay.

    I had a couple of issues and sometimes the technicians or the company or their work, have not been a tickle, and I did not find America's First Choice covering my back. I had to go through a credit card company and America's First Choice covered all the money back, but they disowned me and said that I'm affiliated with the company directly and my information and they put it back on me, but I still won the case because the technician was lying.

    They also don't tell us upfront that they won't cover any of the equipment which are more than eight years old. I had to figure that out on our own over time because I raised five tickets. And every time they come back and say, "This is more than eight years. All I can do is give you $50, a $100 or $200." I was very disappointed on that part. If I knew that, I would not have signed up with them. But without that issue, they've been fairly good and quite flexible. I'm adding one more property there with them because I really love them.

    America's 1st Choice Home Club response
    We are so humbled to be able to cover your accounts and authorize almost $2100.00 in service requests to date.

    Currently, our hours of operation are 9 am EST to 9 pm EST. If you do call prior to those times the answering service will take the information and allow us to go ahead and assign a technician. If we have added questions we may have to reach out but you are the first priority as it is first come first serve and priority does lay with emergency cases.

    You can submit online at anytime if you wish at www.afchomeclub.com. We have found through annual data analysis that we are able to get technicians quicker to the home with the initial answering service after hours. We apologize this did not suit your needs and we will make an effort to bring this feedback to management and training, thank you!

    10 people found this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Aug. 11, 2020

    Joe was very helpful in helping us get the coverage we needed. He answered all of our questions and explained coat and coverage. I would highly recommend calling and talking to Joe if you are looking for a home warranty.

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Aug. 11, 2020

    Great customer service. Answered all of my questions honestly. Gave me reassurance that our home would be protected. Would consider this a definite "5 Star Company". Very personable. Was extremely pleased with the fact that I would only have to deal with one person for all of my home warranty needs.

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    Rated with 4 stars
    Verified Reviewer Verified Buyer
    Original review: Aug. 10, 2020

    The management was compassionate and thoughtful. Also show the ability to work with his customers. Also gave a lot of thought to answering the questions of the customer. Keep him. I'm thankful daddy reads down to me and help alleviate my issues.

    America's 1st Choice Home Club response

    Thank you for your feedback.

    Service Team

    AFC Home Club

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Aug. 10, 2020

    I got information and a phone call within minutes of my request and was very satisfied with the help and information I received. I don't really have any other experience to compare the value and pricing but it seemed very fair.

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    Rated with 4 stars
    Verified Reviewer Verified Buyer
    Original review: Aug. 10, 2020

    By being a loyal customer with AFC for more than 2 years I expected a discount when renewing my subscription. I have renewed my subscription with AFC however, as soon as I find a better price in the market I will change to another company.

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    America’s 1st Choice Home Club coverage exclusions

    As is standard for most home warranties, America’s 1st Choice Home Club will not cover known or unknown pre-existing conditions. Your contract also won’t cover damage due to rust, corrosion or failure due to improper use.

    There will also be per-item exclusions listed in your contract. These will consist of parts or components of otherwise covered items. Your home warranty should cover all parts and components that are essential to the core function of the system or appliance but may exclude non-essential items.

    For example, on their Platinum plan, America’s 1st Choice Home Club covers built-in microwaves but doesn’t cover parts like doors, glass, lights, trays, clocks or shelves. You can find a full list of exclusions via AFC Home Club's sample contract.

    America’s 1st Choice Home Club coverage limits

    If not otherwise specified in your contract, America’s 1st Choice Home Club sets a $2,000 per item coverage limit per contract term for access, diagnosis, repair and replacement of appliances. Certain items have other limits specified, ranging from $125 to $2,000 depending on the specific appliance or system that is in need of repair. HVAC systems have no coverage cap.

    ItemCoverage limit
    Ice maker$500
    Water heater$1,000
    Garbage disposal$125
    Garage door opener$500
    Built-in microwave$1,000
    Refrigerant$25/pound
    Interior electrical$500
    Interior plumbing$500
    Faucets$150
    Ductwork$250

    America’s 1st Choice Home Club FAQ

    Is a home inspection required by America’s 1st Choice Home Club?
    No, a home inspection is not required to get a standard home warranty plan from America’s 1st Choice Home Club. If you wish to add optional coverage after your 30-day waiting period, an inspection may be required at your own expense.
    Is there a cancellation fee for America’s 1st Choice Home Club?
    If you cancel within 30 days there is no cancellation fee. For cancellation after 30 days, a $75 cancellation fee will apply.
    Does America’s 1st Choice Home Club limit service requests?
    There is no limit to the number of times you can request or have serviced within your contract term. There may be a limit to the dollar amount America’s 1st Choice Home Club will pay to repair a specific item per contract term.
    How do I request a service from America’s 1st Choice Home Club?

    You can submit claims online or over the phone 24 hours a day, seven days a week. To request service from America’s 1st Choice Home Club:

    1. Open a new service request online or by calling America’s 1st Choice Home Club.
    2. A licensed technician will be assigned to the case within 24–48 hours.
    3. Contact your assigned technician to schedule your service for a convenient time.
    4. Pay your service call fee, and the repairs will be completed.

    Is America’s 1st Choice Home Club worth it?

    Offering several plans and fee options, along with 24/7 service, America’s 1st Choice Home Club is a reliable choice for home warranties. Though new policyholders can’t report a claim during the first 30 days, the company’s level of service, simple process and availability in most states make it a top contender in home protection. The option to choose between three different service fee costs is a nice perk, allowing people to choose what meets their budget best.

    America's 1st Choice Home Club Company Information

    Social media:
    Company Name:
    AFC Home Club
    State/Province:
    GA
    Country:
    United States
    Phone:
    855-415-7510
    Website:
    afchomeclub.com