Cinch Home Services

I thought it was going to be one of these things where I was going to have to find a warranty company and then pay for it and then be reimbursed. But all of that stuff was taken care of for me. So, whatever Cinch does on the front-end to make sure that you're taken care of for people who either opt to have a home warranty put in place or negotiate to have a home warranty put in place, they should keep it up. The experience was a cinch. It was an absolute cakewalk.

Cinch worked out good. I called them and they got the claim going, and they stuck with it. They would get someone to come out and do the work and I would pay my deductible. They weren’t overly high. I used to pay $40 a month and it went up to 45. Now, I pay $50 a month. I need to call Cinch right now. They’ll come out and do your maintenance free. So, if something is wrong or tearing up or something went, the tech will report it and you can get it serviced. Or the maintenance person will set up an appointment to do that. Then you pay your deductible and get that done. They're trying to help you before something goes and they have a record too if something's allowed and know that it was not.

I had one problem where my renter's washing machine went out and the service company wasn't coordinating the appointment time. I called Cinch and they gave me another company immediately and coordinated with me and my renter. The repair guys had to order the parts and the parts came directly to the house. As soon as the parts came in, they were instructed to call for an appointment.

I have had some claims and repairs. The most recent was a plumbing issue. It was all right. I had a backed up lateral line, so the basement flooded with excrement and things. The company that came out to fix the line couldn't fully get all the stuff out of the line. Enough that it worked, but still not enough where it won't happen again, because there are still stuff in the line. And Cinch wouldn't pay for it to be fully fixed. So, I didn't like that very much. But I can put in a new claim and try to have it remedied.

Cinch is so worth it. We had put out life savings into putting our downpayment on our home. I forgot about the warranty within the first few minutes. So when the flood happened, I was crying. I knew to call my homeowners insurance, which took care of the risk mitigation. They sent the water mitigation company. What I did not know was that it didn't cover the plumbing piece of it. I was in tears going, “How am I gonna afford a plumber and get this fixed? Then, I remembered Cinch warranty. When I reached out to Cinch, found out that it was covered, and paid the $100. They sent a plumber right out and it was fixed right away. I will be extending my warranty.

What makes them different is that you pay Cinch the deductible directly upfront. For this reason the companies they send 1. Have no incentive to please the customer by actually doing the job or 2. Following through. On both my AC and dishwasher both companies flat out lied about the cause of the problem and what they did. Both were there less than 10 minutes and literally did nothing. They both gave Cinch a completely inaccurate assessment and Cinch merely took their word for it which was extremely convenient for Cinch and leads me to believe their system benefits from this very unfortunate dynamic. I was referred to Cinch by my mortgage company Freedom Mortgage who partnered with them. I left a good warranty company on the basis that Cinch offered so many more services. It’s been months and I have no working dishwasher or AC. In fact they sent a tech for my dishwasher who actually removed a part. When I never heard back from them Cinch tried to reach them and couldn’t. They assigned a different company who took one look and left mentioning the missing part. Without asking me for an explanation they told Cinch I had misused the dishwasher. I told Cinch their first tech had been the one to remove the part. Even with everything documented Cinch STILL denied. With the AC they came out and did literally nothing yet claimed my filter was dirty when they never even looked at it. Once again Cinch took their lie as truth. There’s no winning with this dishonest company and their warranty is worthless. I even had their best platinum warranty. It’s fortunate I had only had one month left on my contract because there’s NO WAY OUT WITH THIS HORRIBLE COMPANY

Company uses vendors that will provide service reports that will allow them to reject any claims made. I had a third party vendor look at the appliance and give a Independent view of the issue, indicated that I did nothing wrong with Maintance of the appliance

We filed a claim on our broken ac a week ago. They fired the original people that they'd hired & we've had no communication since. It's been 97 degrees in my house and we have a medical emergency. This week the outside temperature will be over 100 degrees for several days. We have no air conditioning. We spend hours on hold just to be told to wait for someone to call us. I feel as though they are not taking the situation seriously. Our case worker Laverne gave us her extension (2176) but there's no way to enter the number. She owes us several callbacks. I asked to speak to the manager of the call center and was initially refused. Then I was put on hold for over 20 minutes and eventually told me someone would call me back in 15. That was yesterday. I left another message for Laverne and called the main number where I waited on hold for 25 minutes only to be cut off. Someone please help us get this situation resolved. I'm ready to escalate this if Cinch does not communicate and honor their contract with us.

After I submit a claim online, Cinch gives me the name and the phone number of the contractor then the contractor calls me. Overall, Cinch is very helpful and responsive for any of my needs in case of a home disaster or an issue, and if I need to, I'd look to continuing their services after a year. The contractors have been very good.

I had a problem with the cooktop on my stove. Cinch sent a service person out and they couldn't fix the problem. They couldn't find the part. So, they told me that they would order me another one. Nobody had gotten back to me though. I finally called them. They said, “Well, we sent you an email.” I said, “No, I don't have an email from you all.” They thought we had got an email. The guy on the phone was like, “Well, we got to figure it out. It says that you have a choice either to settle for the money or we can order it.” I said, “Well, please order it. Because I don't know what I'm looking for. I don't know anything about this stuff. Just order.” So they confirmed, then they said they were going to order it. We’re still waiting. I keep getting these emails saying it’s on order, they ordered it, and then it's supposed to be shipped out. I'm trying to be patient. Overall, I like having the warranty. So far, so good.