Cinch Home Services Reviews

But they send out people who are qualified to work on the items that are in your house. They'll ask you the serial numbers and give it to them. They send out a company that can fix it. But, if they're busy, they send out a secondary or the next person in line. For the most part, they're decent about fixing. The timetable it takes to get the stuff fixed is sometimes ridiculous, though. When my refrigerator went out, they couldn't fix it. They were gonna replace it. LG doesn't replace. So, they were sending me a check for what the original refrigerator cost. LG was not communicating very well. All they wanted to do was text or email. They didn't want to call me. For me to get anything done, I had to say that I wanted to purchase. They sent me a check for $1,500. But that took a month and a half for a refrigerator.

I also had my washing machine fixed. It took a month for it to finally be fixed. The first company they sent out said, "I need to change this motor or this part. The part is no longer made." They went back and they didn't relay any information to me. Cinch has a third party that they get parts from. They searched for the part and it was sent to me. I had to call Cinch to find out who was gonna come and put it in. They sent a private company out to fix it. The part they brought out or they ordered didn't fix the problem. The gentleman tried another part and it didn't work. The gentleman tried another part and it didn't work. Finally, the fourth time, he changed the part and it worked. But it took a little over a month for that to get fixed. But I'm satisfied with Cinch. It's just that the communication part is very aggravating.

Submitting the claim to American Home Shield is quite easy. It just that they make me get on my hands and knees to find serial numbers. Other than that, the process is fairly simplistic and very quick. For the most part, the contractors have been good and quite professional. My recent claim was for my dishwasher. It wasn't washing properly because the upper arm was not spinning. This was an instance where the job was assigned, and it was assigned to a company that I recognized the name immediately. So I told American Home Shield, “No. No, I know what he didn't do the last time. Don't send that company here.” I had to escalate. So I told them who I wanted and then gave the name and number.

We have a rep for Realtors. I call her and because she was traveling, driving, she got that name all wrong, and they signed it to someone else. But in the meantime, the original company kept sending texts asking, “Are you ready to schedule an appointment?” I said no. Then they told me, “They'll be there on Monday, between 8:00 and 12:00.” I said no again but I look out my door Monday at 8:30, and it’s the guy.

I knew immediately he wasn't the same person. I didn't commit to it. It just happened to I was here. So he came in and did a thorough assessment. It was a completely different experience than the prior technician from that same company. I told him, “All I ask is that I don't have to hand wash my dishes for Thanksgiving. That's all I'm asking.” He said, “We can make that happen.” Then on Tuesday, before Thanksgiving, he had us up and running. I'm completely satisfied with Cinch. It’s just how you have to communicate is frustrating.

When I had an issue with my washing machine's agitator, the gentleman who came out knew he was supposed to change it but he didn't. So I had to get another person to come out, but thank goodness they didn't require me to pay for it because I had to kind of strong arm them and let them know that the first person they sent out didn't do what he was supposed to do.

Recently, I just got my stuff serviced from an outside vendor just to make sure the AC was running good and my daughter accidentally flipped the switch off, so I had to put in a ticket for somebody to come in because the air stopped working. The gentleman who came out went up and down the steps, then asked if he could take a look in a closet. When he looked in it, he saw the switch was pushed down.

I was so upset and I told my daughter she can cancel Christmas because she was going to cost me $150. I was so mad. I also wish Cinch home would charge me only a portion of the fee since the tech only came out to flip a switch. There should be some wiggle room in small things like that. But that gentleman was so adamant about getting me back on point. So I've had nothing but good experiences with Cinch Home. They cover just about everything and I like that they have the flexibility in terms of price. If you can't afford that big lump up at one time, they offer monthly payments.

We have a double oven. The top oven would not heat above 375 degrees. Cinch sent a man out. He turned the oven on. It went up to 375. He said, “Here. See, it works fine." I explained to him the problem, which I already explained to a rep who did not come here. So, he wasn't familiar with what the complaint was. They did a video. Looked at the oven. I turned the oven on. They asked me to check if heat came from the top. And it was. They asked me if heat came from the bottom. There was no heat. So, they thought whatever heats the bottom needed to be fixed.

When the tech came and turned on the oven, the next thing he did was turn on the bottom and he said, "See, there's heat coming from the bottom." I said, "No, no. The bottom oven works fine. You're probably just feeling the heat from the bottom oven coming up into the top oven." I almost had to scream at him to get him to pull the oven out so he could look and see what was wrong. Finally, he agreed to do that. And he looked at the top oven.

After he looked at it, he pointed to me there was a yellow component of some type and he said, "This is bad." I said, "Oh, what does it do?" He said, "I don't know, but it's bad." He did what he felt he needed to do. The oven turned on and it heated up. But what we found out later when my wife went to cook with it was it would heat up and would just get hotter and hotter. For instance, it was supposed to be 400 degrees. I don't know how hot it got, but it got to 700 or 800 degrees. So, whatever he did made the whatever causes the heat to go up to have no limit. We called them again. Another guy came a week later and fixed it with no problem. And I specifically asked Cinch not to send the first guy again. The warranty is worth having. You just need to make sure you understand exactly what it is you're buying.

Just like any insurance, I need it when I need it. But if I don't use it, it's sometimes like, "Dang." For instance, the last time I called just to get the wiring done, it ended up being a couple of wires that were corroded. If I don't use Cinch the rest of this year, I pay $700 to have it and I paid another $200 deductible. So, 900 bucks for what could have been maybe a $300 deal. But I would never know what the rest of the year would bring.

I would always keep buying the policy. We have older appliances and I don't replace them because I'm waiting for them to break so I could hopefully get them replaced at one time. Over the years, the policy kept going up. And if it would get to be $1,000 a year and a $400 deductible, I would be better off taking my chances. And when something goes, fix it or buy something new. But as of now, it's a good idea based on the age of your appliances and your house.

Submitting claims is a straightforward process, and I've appreciated the user-friendly tools available on their website. There was only one instance where I experienced trouble submitting a claim because the system mistakenly connected it to a previous issue. Thankfully, their customer service guided me through resolving it.

The contractors from Cinch have been excellent so far. They tend to issues efficiently, helping manage the anxieties of home ownership. While I believe there's room for improvement with the online tools for submitting claims, it's understandable in our current technological landscape.

Customer service has been satisfactory, allowing me to multitask while working from home as I wait on hold. It's manageable and similar to what you find widely elsewhere these days. The coverage provided by Cinch is commendable, even if the pricing can feel a bit frustrating due to rising costs.

What I appreciate most is the reduction of stress Cinch provides in home ownership. The sense of security from knowing repairs are efficiently managed is invaluable. I often tell friends and family that having this service makes home ownership more enjoyable and less daunting.

Though there was a technical glitch with my claim involving a faulty toilet, customer service resolved the mix-up distinctively since it was different from an earlier incident. This reassurance reinforced my trust in their service. Despite the hiccup, my overall satisfaction remains high, and I would encourage others to consider Cinch for their home warranty needs.

My experience with the contractors has been mixed. For instance, the first contractor for my refrigerator never called me back, but once Cinch assigned a new provider, everything went smoothly. The quality of service from contractors varied, with the refrigerator guy earning an 8, the plumber a 4, and, unfortunately, the first refrigerator guy would get a 0 for lack of communication. Luckily, I eventually figured things out myself. Regarding the service itself, I've been quite satisfied, mostly because of Cinch's responsiveness, although I wish the service was less expensive. Whether I'll renew is still up in the air, but so far, my interactions with Cinch have been generally positive.

The techs were very efficient in their work. The claim submission process was smooth, and the response was prompt. I experienced no troubles or issues afterward.

I've had a seamless experience with Cinch, and I would recommend them to others. Overall, I am quite satisfied with their service.

One issue I've encountered was with an AC unit replacement. The contractor assigned by Cinch completed the job, but unfortunately, the unit isn't working as expected. Although I've been quite busy, I plan to contact the technician again to resolve this.

Overall, their service has been reliable, and the customer service has been commendable. However, there could be improvements in the initial contractor assessments. The first technician marked the job as complete even though it wasn't, which was frustrating. Despite this hiccup, Cinch is a good and reliable choice for a home warranty.

We've had only one contractor through Cinch, but he was exceptional — knowledgeable, patient, and transparent about the repair process. Our claim involved a non-functional air conditioning unit, and he promptly replaced the faulty compressor during a particularly hot period.

While the service provides great peace of mind against unexpected home repairs by just requiring a deductible for major fixes, improvements to the automated system would be appreciated. For instance, I wasn't initially given an estimated time of arrival for repairs, which was concerning given the situation's urgency. Despite these minor kinks, our issues were swiftly addressed once we reached someone, and the repairs were done efficiently.

I would definitely recommend Cinch to others. The financial relief it provides by covering major home repairs outweighs the small inconveniences I faced with their automated system. The overall experience has been satisfying, and I appreciate the security and value their service offers.