Cinch Home Services Reviews

They have various technicians. They call local companies to come in and fix whatever you need fixing. So, it's not like you have the same technician every single time. Overall, Cinch had been very useful. I would had to spend at least a couple hundred dollars in some of my repairs like my HVAC and my heating and cooling. I would definitely had to spend at least $1,000. They came out and they fixed it for the $100 deductible. So, it’s very useful. I am very satisfied with Cinch. I see some improvements that need to be made. There are a lot of communication issues because not everybody speaks English well. When you’re trying to explain your situation to somebody, and they don't understand what you're saying, you don't understand what they're saying, it’s difficult.

When we moved in, we had countless issues with our HVAC system. So far, since we moved in, we've replaced the whole HVAC system, the AC, and the heater. They’ve been pretty cool about it. Last December, my water heater went out on the same exact day I was getting a roof put on the house. Even though we had to pay some out of pocket, it still turned out to be a much nicer experience having them put it in than if I had to do it myself.

We called them for things like a breaker that kept tripping, and I couldn't figure it out. The guy came in, and he said, “It's not covered because it's outside of your domicile. It's on the front lawn. There's a lamppost out there.” He basically said that the wires coming from the lamppost on my front lawn were the ones that were causing the short. I said, “Oh, okay, no problem.” I got under the house and unplugged it myself, ‘cause I know basic electronics.

The amount of work they did to my previous HVAC system probably totaled in the amount of 10 grand. I ended up paying out of pocket, maybe close to $2,000, totaled up. And they kept the HVAC system running until they finally decided that it was time to replace the blower motor, the main board, and the sensors on it. There was just so much work that was done to it. They had the whole heater out when they replaced the AC system. All in all, it would have probably cost me close to 30 grand for everything that was done. To me, they were well worth it. They've also come in countless times and repaired our dryer because it was having issues. My wife covered that.

At one point, there was an introductory period, where they were actually covering my garage. When a gear on my garage door opener stripped, I was already at Menards with the intention of replacing it myself. And I was looking at these garage door openers, and the cheap ones were 250 bucks. I decided to call them, and I asked them. They said, “You're in your introductory period.” This was a few years after we moved in. And he said, “We do cover your garage door opener.”

The guy came out and actually replaced the gear inside my garage door opener. And that garage door opener is 30 years old and still going ever since he fixed it. I have a furnace in the garage. They came out and serviced that early on when we moved in, and that's still going. They have been a big help. I know my premiums have gone up a little bit here and there, but I'm not complaining. It’s kudos for them. I've even mentioned them to other people. Their customer service has always been great. In the middle of the night, I would call them, and they would connect me to some lady in Alabama, and she had a heavy accent and was a pleasure to deal with.

They also made it very easy for me to understand what they did cover and what they didn't cover. All I had to do was call and ask. It was a simple yes or no question. And if I wanted to, they would give me information on other packages they would have. At one point or another, I did ask them, because my wife even chimed in on it, thinking about ensuring our TVs.

Also, my monthly fee is 60 bucks, which is a shot in the bucket to me, compared to my freaking electricity bill, even though I'm on a payment plan, which is still $303 a month. Then their deductible when somebody comes out is 150 bucks. What I like is they're really cool about it ‘cause they closely monitor what the person replaces. If they came out and replaced the sensor, and within the 60-day period, if that sensor goes bad, it's free of charge to me. But if something else goes bad, they make me understand that “The part that we fix is still working. Something else broke. So, you technically owe us.” I'm like, “That's fine. That's honest.” And I like that about a company. We also had an introductory period for two years when we moved in, and we definitely utilized it. And we get the yearly reminder saying, “If you do nothing, this continues for another year.” I don't even look at it ‘cause I'm not changing anything. We've been very happy with them.

I've had lots of claims filed recently. We just had a thing for HVAC on a property. It was easy doing the claim online. The challenge is getting a service person out in a timely fashion. I just filed another claim for that same property for somebody to come back because the HVAC has problems. Being the 5th, the appointment that Sears got back to me about would be they would be there on the 18th, which is almost two weeks out, so I have to call Cinch and say that's not acceptable and see what they can do to get there faster.

Most of the time, over the years, if I've had to call in and try and get something adjusted or change a service date because it's just too far out, they've been very good at handling that. Also, I can't remember any technician that I butted heads with. All of them have been knowledgeable and have handled things in a timely manner once they're there. The only thing that is costing Cinch some business is they've raised their prices and some of my clients have decided not to renew them. I’ve noticed in the last few times I've been on the website that for new customers, they're offering a 30% discount. I've never seen that before.

I used to have two houses and I had Cinch on both of them. In my other house, the drain was plugged and the people who showed up wanted to pull out my bathtub. I said no and called Roto Rooter. The techs came and cleaned it out. Then, I called Cinch and told them what was going on, and they reimbursed me for what Roto Rooter cost me. I’ve had a good experience with Cinch. When I first got the warranty, it was cheaper, and now it's more expensive monthly, but I understand. The price is high but it comes with the convenience of when I have a problem in the middle of the night, I can get a hold of someone.

So far, I called Cinch Home twice and the contractors they sent out were both good. The other time I called them was for my refrigerator that was leaking and I couldn't wait for the time when they would have a person come out, so I had to go with the handyman. I would tell my relatives and friends to get a Cinch Home warranty because they need to have one and it's those little things that you don't really see or you don't really pay attention to until something happens. They're a good company.