About Cinch Home Services
Cinch Home Services is a home warranty provider with more than 40 years of experience. It offers a variety of warranty products, including coverage for appliances, heating and cooling systems, plumbing, electrical systems and more. Cinch has a six-month guarantee on covered repairs, and most of its plans offer new appliance discounts, credit toward air conditioner or refrigerator filters and a free leak sensor.
Overall Satisfaction Rating
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Pros
- Plans starting at $27.99 per month
- Great coverage
- Long workmanship guarantee
Cons
- Higher service fee
Bottom Line
Cinch Home Services offers three home warranty plans at affordable monthly rates. Although its service fees are a bit higher, the company has an excellent workmanship guarantee.
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I made a claim to Cinch for a plumbing issue. They came out quickly and got it taken care of. I had a toilet leak and a shower leak, and they fixed both of them. The tech was grea...
Read full reviewSubmitting claims to Cinch has been really easy. I just go to their site and type in what my problem is. When their techs come out, they ask what the problem is and after I tell t...
Read full reviewCinch services
Cinch offers four plans — the Appliances Plan, the Built-in Systems Plan, the Complete Home Plan and the VIP Complete Home Plan. Each plan comes with standard benefits.
- 180-day workmanship guarantee: If there’s a problem with an appliance or system in the first 180 days after a covered repair, Cinch will fix it again at no additional charge.
- Protection for preexisting conditions: You won’t have to pay for repairs just because of a preexisting home condition you didn’t know about.
- Rust and corrosion coverage: Your service request won’t be denied because of rust.
- New appliance discounts: Cinch can help you save money when purchasing new appliances.
- Additional home management tools: Plans include $25 toward A/C or refrigerator filters and a free sensor to detect water leaks.
Cinch coverage
Cinch has four levels of coverage. For the best value and highest level of coverage, we recommend the Complete Home Plan. The Cinch Appliances Plan is the most affordable option, and the Built-in Systems Plan offers a moderate level of coverage.
To file a claim with Cinch, you can call the customer service line or file a request through your online account.
- Cinch Appliances Plan
- Cinch’s most affordable plan has coverage for the following items:
- Clothes dryers
- Clothes washers
- Cooktops
- Dishwashers
- Food centers (built-in)
- Free-standing ice makers
- Microwaves (built-in)
- Ranges
- Range exhaust hoods
- Refrigerators
- Trash compactors (built-in)
- Wall ovens
- Cinch Built-in Systems Plan
- Cinch’s Built-in Systems Plan offers moderate coverage for the following items:
- Air conditioning, including ductwork
- Attic fans
- Ceiling fans
- Central vacuums
- Doorbells
- Electrical system
- Garage door openers
- Garbage disposals
- Heating system, including ductwork
- Instant hot/cold water dispenser
- Plumbing system
- Smoke detectors
- Sump pump
- Toilets
- Water heater
- Whirlpool/jetted tub (built-in)
- Cinch Complete Home Plan
- The Cinch Complete Home Plan covers everything in both the Appliances and Built-in Systems Plan to give you the most comprehensive protection. The plan includes Cinch's Homeowners Insurance Deductible Reimbursement, which reimburses a customer up to $500 when they have to pay a deductible in a covered homeowners insurance claim. This can be used on one claim per year.
- Cinch VIP Complete Home Plan
- Cinch also has a VIP Complete Home Plan, but you must call the company to enroll — it's not available online as of the time of publication. The VIP Complete Home Plan features:
- An increased homeowner's insurance deductible of $1,000
- An appliance cap of $10,000 per claim
- Surge protection up to $1,000 per year
- Two complimentary HVAC maintenance visits annually with no cap on refrigerant
- Outside gad, sewer and water line coverage
- $100 per year locksmith reimbursement
- Premium Upgrade Plan at no additional cost
Cinch cost
Cinch plans range in cost from $27.99 per month to $61.99 per month. Costs vary based on where you live and the deductible you choose. Cinch has three deductible, or service call fee, levels: $100, $125 and $150. Expect a higher monthly cost if you choose a lower deductible.
| Plan | Service call fee | Average monthly cost |
|---|---|---|
| Appliances | $150 | $34.99/mo |
| Built-in Systems | $150 | $39.99/mo |
| Complete Home | $150 | $49.99/mo |
Cinch FAQ
- How can I manage my Cinch plan?
You can manage your Cinch plan from your Cinch account online, which lets you download your contract, open a service request and update your information.
- Does Cinch have a workmanship guarantee?
Yes, if a problem resurfaces within 180 days after the covered repair, Cinch makes a new repair at no cost to you.
- Are there limits on repairs?
Yes, in some cases there are limits to the amount Cinch will pay to repair specific items.
- Is Cinch a new home warranty company?
No. Cinch Home Services was previously known as Cross Country Home Services and sold warranties under the TotalProtect brand. The company recently changed its name to highlight its commitment to making owning a home easier.
- Does Cinch offer any other coverage?
Cinch offers multiple add-on options, including coverage for:
- Pool: This covers multiple pool parts, including above-ground accessible plumbing lines leading to and from the unit, filters, air pumps and the blower motor. Pool heaters are covered for up to $1,000 per year.
- Spa: Spa coverage also covers the same parts as pool coverage — above-ground accessible plumbing lines leading to and from the unit, air pumps, blower motor, filters and more.
- Pool with spa: This plan combines pool and spa coverage for homeowners who own both.
- Septic tank/plumbing: Septic tank coverage includes the sewage ejector pump, tank pumping and septic tank. Cap limits apply.
- Well pump: This add-on covers the above ground well pump, booster pump and more.
- Premier Upgrade Package: The Premier Upgrade Package is only available for customers who chooose Complete Home coverage. The add-on helps cover costs not normally covered under a home protection plan, including permits and code upgrades, for up to $1,000 a claim. Cap limits apply. For Florida residents, the package provides coverage in accordance with Florida Statute §634.346.
Do we recommend Cinch?
We highly recommend the coverage Cinch offers. Its four plans, in particular the Complete Home Plan, offer great coverage at affordable rates. The 180-workmanship guarantee is two to three times as long as the guarantee provided by its competitors. We also like that it has several ways to open a service request.
Cinch Home Services Reviews
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I sent in a claim for the hot water heater that gave out. The claim was put in on a Tuesday. The event occurred as I was leaving the house to go to the hospital to have surgery. So I wasn't gonna be here for a day, and I asked the contractor to come the day that I was going to be released from the hospital. There was some misunderstanding about the claim that took about 20 minutes to get cleared up. But everything went well. The hot water heater is working perfectly, just like it was before it stopped working. With Cinch, I like the fact that you can call in or go online and give your information. So you have two avenues of being in touch with them, online or by telephone.
Beverly, We have an unwavering commitment to provide a hassle-free customer experience for peace of mind we and appreciate you sharing how easy it is submitting claims through our online/phone systems. Our goal is to assign trusted technicians to meet your needs and we're thankful to be there to make life a little easier. We value your 14 years of loyalty to Cinch and we look forward to many more years of partnership! Sincerely, Austin
I've been with Cinch for 15 years. I wouldn’t go anywhere else. When I get things broken down in my house, it gets fixed as soon as they do. They have met all my expectations. My air conditioning went out. My refrigerator also went out about five times. It’s just been amazing for me. When I make a call, the service is fast. They get people here and so far, they've been reliable and professional companies. Their price is also decent. I would definitely recommend Cinch to people.
Kathy, We work with trusted technicians and it is always our intention to provide a seamless experience to meet your needs. We appreciate your 15 years of loyalty to Cinch and hope to have you as a valued member for many years to come! Thank you for sharing your experience. - Austin
I've been happy with Cinch. They've responded fairly quickly whenever I needed the service. The claim for my washing machine went well. The techs were excellent. They were really professional and helpful.
Charles, We are glad to hear we provided a top notch technician to come and service your clothes washer. We aim to provide a seamless claim process and are thrilled we met our goal. Thank you for sharing your experience and being a valued member for 6 years! Sincerely, Austin
Cinch is very quick and timely. My fridge was out, and a contractor came out the next day. That was definitely a blessing. I also like that I don’t have to be there for the person. It’s a super quick, easy process. I just call, and I can either speak with an automated machine or with one of their representatives. I'm very satisfied with Cinch. I'm glad that I chose to continue that service after my first year.
April, We aim to provide a high quality managed service experience and are thrilled to hear our vendor was able to come out the next day to service your unit. We appreciate your loyalty to Cinch and we hope to satisfy your home warranty needs for many years to come! Sincerely, Austin
I have Cinch for peace of mind but I don't have to use it much. Recently, I had a problem with the ice maker in my refrigerator and it took a while to fix. It wasn't their fault. There were some issues with Sears but it was a Kenmore so I understood that. When I was still having a lot of trouble with them and they were giving me the runaround, and I couldn't contact them, Cinch was great and stepped in. They found a local person who came in. They use local people so I was pleased that they did such a good job. When I first bought this house, I had another plan for two years and I had a terrible problem with them. I had this major water leak one time and they didn't help me very much. I ended up paying a lot of out of pocket, which was why I was in the market for somebody. I did a lot of research and I've been happy with Cinch.
Nancy - Our goal is to help alleviate the financial burden that comes along with major home repairs, and we understand how stressful managing those can be. We are pleased to know we are able to give you peace of mind by being a valued member and we appreciate your 6 years of loyalty! Sincerely, Austin
I have had some claims and repairs. The most recent was a plumbing issue. It was all right. I had a backed up lateral line, so the basement flooded with excrement and things. The company that came out to fix the line couldn't fully get all the stuff out of the line. Enough that it worked, but still not enough where it won't happen again, because there are still stuff in the line. And Cinch wouldn't pay for it to be fully fixed. So, I didn't like that very much. But I can put in a new claim and try to have it remedied.
I like Cinch for the most part. The only frustrating thing is, oftentimes, a company will charge you extra from what Cinch does. So, I pay $100 through Cinch. And the company will say, “Oh, we're gonna need 1,200 more dollars from you,” or, “We're gonna need 300 more dollars from you.” And that's frustrating. The positive stuff is that when I call the line, they seem to care and help and get people out there as soon as they can, which is nice. I've heard horror stories from other companies about other companies that would say they would fix stuff, but they would find one speck of rust, so they wouldn't. But Cinch has done a bunch of claims for me well, so I like that.
Trying to get under control the extra costs from companies would be nice. For instance, one company said they wanted to charge me $1,200 extra to install a furnace. So, I called Cinch and said, “I don't want them. Can you please give me somebody else?” And they did, which was nice. And that company was, “Wow. They are totally ripping you off. We'll only charge you 200 extra.” So, it's all these extra. It’s lame. But they work with me to help get that down.
Lisa, Thank you for sharing your claim experience with us. We strive to provide a straightforward experience for our customers and appreciate your feedback. Ultimately, our goal is to make managing home repairs easy and we are pleased to hear that you are overall satisfied with your service. Sincerely, Austin
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To submit a claim is simple. I like that you can get the information to the representative. Cinch's resources are better at providing a provider. In the past, I've had where I had to find somebody to do the work, and I get reimbursed. Cinch only had that to happen once and that was with my hot water heater. And I've had some issues with the television. I was pleased with my reimbursement for that to be able to purchase another television, and not have to come out of the pocket with such a large sum of money.
For repairs and services on my washer and dryer, they have someone locally that can come out and take care of it. And the last thing that I had done was with my refrigerator. I found out after the fact that my refrigerator icemaker was under warranty at Samsung. I was disappointed that I had to pay $150 out of pocket because the serviceman had to come out and take a look at it. But it only took him about 15 minutes to do what he did.
I asked the person that I talked to when I asked them about giving me a refund on some of my money. She said that they had to pay for someone to come out. And that was the amount that they had to pay and I couldn't get any of my money back. But I asked them, “Well, how did you find out that the icemaker was still under warranty?” She said that the person that came out to check the refrigerator told them the refrigerator had a recall on it. It was not a warranty. It was a recall because there was a defect with Samsung icemakers. So, I would have liked to have known that before the fact. Having to pay for somebody to come out and look at it, especially $150, that was quite a bit. But overall, I'm pleased.
Gwendolyn- Our goal is to make managing home repairs easy, and we're delighted to hear that we've satisfied your home protection needs. Thanks for taking the time to share your experience with others!- Christine
The claim process is smooth and I'm happy. One of the cooktops was not working. I put the work order online, paid a $100 deductible and they approved. The techs came within a 72-hour timeframe. They ordered the parts and the next week, they replaced the parts. But the first time I ordered, my work order was given to E.R. Appliance and they sucked. They didn't have any respect. They ordered and replaced the parts of my fridge but it was still not working. So I called them and they said, "Okay, we’re gonna do additional work.”. I called Cinch and they said okay. After that, I waited one more month and E.R. doesn't receive my phone calls. I called with my wife's number and they received that. Then, the rep hung up. They don't have the minimum honor for the customer. For one month, my fridge was not working. I have a baby who drinks milk so it was so bad at that time. I ended up with another service pro and they fixed my fridge right away.
I definitely recommend Cinch. It's very good. It's easy to put in the work order.
Monjur, We're glad we had the opportunity to make things right when you had an issue with one of our service providers. We strive to make your home management needs easy and appreciate you taking the time to let us know how we’re doing! Sincerely, Austin
My sewer was all backed up. Cinch did a good job at getting someone there at eight o'clock the next morning. I appreciate that. But I didn't realize that it worked where I had to give $100 not speaking to anybody to tell them what my problem was. Otherwise, it wouldn't go any further. When the plumber came, he was a nice guy. But he said to me, if I couldn't find the cover in the ground of the sewer, I had to go on the roof and Cinch would not pay for it.
That day, he couldn't find it. The plumber didn't look hard enough for the ground cover. He poked a little bit around with his poker thing and said, “I can't find it.” I found it digging it up a week later where it was because I had to have it snaked out again. Now I have to have the sewer pipes replaced. Apparently, there are roots in there. The previous owner never disclosed that when I bought the house. He's denying it but the plumber said there’s enough proof, that he knew. So I had an out pocket between $100 to Cinch and the 295 to him. It cost me 395 that day for him to snake it. Then within days, the sewer was all backing up again. I wasn't too happy having to dish out the 395 after moving in here. Days later, I ended up calling Babe’s Plumbing out. They had a better snaking machine and went to the ground and got it out. I'm having whole sewer pipes replaced this Thursday.
I also can't reach anybody when I have a problem with Cinch. I also have to pay that $100 upfront before they send me the next form of what's wrong. I was just a little deterred by that because it was an emergency. Everything was backing up and the toilet was overflowing because the sewer pipe was backed up. But I'm happy I have Cinch. In case something else goes wrong, I hope it works a little differently.
Bill, I’m sorry to hear that you experienced problems with our automated system. We are always working to improve our customer experience and we appreciate the feedback you provided. We’re happy to hear that overall you’ve been pleased with your experience. Sincerely, Austin
Cinch is so worth it. We had put out life savings into putting our downpayment on our home. I forgot about the warranty within the first few minutes. So when the flood happened, I was crying. I knew to call my homeowners insurance, which took care of the risk mitigation. They sent the water mitigation company. What I did not know was that it didn't cover the plumbing piece of it. I was in tears going, “How am I gonna afford a plumber and get this fixed? Then, I remembered Cinch warranty. When I reached out to Cinch, found out that it was covered, and paid the $100. They sent a plumber right out and it was fixed right away. I will be extending my warranty.
One time though, we had a washer and dryer delivered. We were getting all new appliances. I needed to know if they covered the hardware that goes to the wall for the plumbing to the washer. The guy was afraid that he might break it. Luckily, that did not happen. But had it happened, I didn't know if it was covered or not. So when I called for a coverage question, everywhere I turned, I couldn't get to a person. It was like, “Credit card number for your deductible.” I was like, “I need to just ask a question.” Other than that, it was perfectly fine. The contractor that was in their group is a well-known contractor around here and they did a great job. They fixed the problem right away.
Shaunta, We understand how stressful managing home repairs can be and we're delighted Cinch has given you peace of mind by helping alleviate the financial burden of costly repairs. We strive to ensure our customers have a seamless experience and appreciate you taking the time to let us know how we’re doing! Sincerely, Austin
I'm not happy with Cinch. First, when I had a problem with my toilet and the plumbers that they sent out did not solve the problem. All they kept doing was coming out here. They rotted it. I still had the same problem, so I ended up calling a plumber on my own, which I had to pay to have the plumbing done, which cost me $400. They found what the problem was and took care of it. I don't feel like I had to pay that $400. Whoever they had, these plumbing people, they came out twice, didn't solve the problem. They told me that it needed to be dug out from outside, which wasn't the problem. They told Cinch that the problem needed to be taken care of from outside. So, I called another plumbing company myself, and they solved the problem and I haven't had that problem.
The second claim I had is with my washer and dryer. They came out, they took care of the dryer. The washing machine, whoever Cinch called to come out here, it has been two weeks. They kept sending me text messages saying that they don't have a technician to come out. And they have canceled three times on my appointment. So, I called them this morning because I got a text saying last night that they don't have a technician to come out, because the tech was supposed to come out today.
I called Cinch. I told them this is the third time that it has been canceled for the technician to come out and look at the washer. I asked them if they could just give me a washing machine rather than make me wait on these technicians to come out, and she told me that she couldn't because it had to be looked at and told what the problem is with the washer. The washer is old. It has been in this house forever. It has rust inside. I'm still waiting on a technician to come out so that they can look at this washer. I have to keep going to the laundromat to wash. What is the point of me having this insurance and nothing is getting taken care of? I'm paying my $100 for my deductible, but nothing's getting taken care of.
Francine - We regret to hear that we have not been providing hassle-free service. Please understand it is not indicative of the type of service we aim to provide to our customers. We’d like to review this further so we can address your concerns. Please respond with your full property address and our team will follow up personally. Sincerely, Austin
When I file a claim, it's very quick and easy. I can do it all online. The contractor usually comes when they say and it's local people, which I like because I can choose who I want because they're usually hooked up with them. It all went very smoothly.
Sheryl, We appreciate you taking the time to share your experience with us. We strive to have an effortless claim process, and are glad to know you’ve had such an easy time submitting a claim through our online system. Thank you for being a loyal customer, and we hope to satisfy your home warranty needs for many years to come! Sincerely, Austin
The technicians were professional and knowledgeable. Everything went fine. There weren't any hiccups. My experience was professional, smooth, convenient, and efficient.
Curtis - We aim to provide quick and efficient claim resolutions, and are delighted we have been able to meet your home warranty needs. We hope to always offer you peace of mind! Sincerely, Austin
Cinch has worked out great for us. I'm gonna keep renewing it every year. It's real easy to submit a claim. I just go on the website and put in the info and they send the email right away and tell me, "You can call this person." Sometimes they'll set up the appointment, and then sometimes I just call and schedule with the people directly. Cinch is very reliable and worth the money.
Theodore, We appreciate you taking the time to share how easy it is to submit claims online and sharing your overall experience. We hope to always give you the peace of mind you deserve! Sincerely, Austin
I did everything on the app. It was very easy to sign up with them. Filing claims with them has been very easy too. I do it on the app and it shows the products that we have there. Every year at the end of our year, I add up how much it costs for the fee, and then how much are deductible is each time, and then what has broken, and we still are coming out ahead. I can text the technicians back and forth because sometimes our renters aren't always courteous enough to be there when they're supposed to be. Then sometimes when the job is finished, the technicians will call me and talk to me. But sometimes, they just file it with Cinch.
Judi - We strive to have an effortless claim process, and are glad to know you’ve had such an easy time submitting a claim through our App. Thank you for being a loyal customer, and we hope to satisfy your home warranty needs for many years to come! - Austin
Cinch Home Services Company Information
- Social media:
- Company Name:
- Cinch Home Services
- Company Type:
- Private
- Year Founded:
- 1978
- Address:
- 4700 Exchange Court, Suite 300
- City:
- Boca Raton
- State/Province:
- FL
- Postal Code:
- 33431
- Country:
- United States
- Website:
- www.cinchhomeservices.com
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