Cinch Home Services Reviews

No matter what you get, Sears comes out, in general, which normally is not a problem. They've been great on things like appliances. I had an issue last year with the heating and air. But what I had after a while of going round and around with Sears Heating & Air, I finally asked for a different contractor. Cinch did send me a different contractor, who fixed the problem instantly.

I was with Cinch for five years and the only two claims I’ve ever submitted went fairly well. The claims people did their job and asked questions. But for the first claim, there was a bit of confusion on my end. It seemed like online was the more streamlined, and the telephone service piece was a little bit disconnected. It needed to be a little more beefed up or user-friendly. The first claim was for a garbage disposal replacement and the people were out fairly quickly and had a friendly voice and tone. So, it was good. The tech that came out was great. He was clean and friendly. He was able to quickly do the job. He showed me where and how the garbage disposal was gonna be hooked up and even improved the line from the dishwasher to the garbage disposal.

Cinch came with the house when I bought it and it’s been five years since then. I've had many claims over the years and calling them in is easy enough, although the automated system can be a pain to get to the right spot. Once I get to somebody, they tell me how much it costs, I pay that, and then they continue. I've had work done on the dryer, microwave, convection oven, stove, air conditioning, furnace, pool pump, dishwasher, refrigerator, and electrical too. The electrical people couldn't figure out the problem and said there was nothing they could do. But the guys for the furnace, the dishwasher and the dryer were good. There were a couple of other ones who said they didn't have anybody in our area because we're out in the middle of nowhere. So, it still cost me the money to make the claim, but nobody ever came out to fix anything. So, I didn't like that part.

Submitting a claim to Cinch online is hard to do. Sometimes, it's difficult to find out information about the equipment you have and they want a serial number and those kind of information. When you pull it up, it asks you what kind of air conditioning system you have. And if you don't know, it's hard to choose the right one. It wants serial numbers and you got to go out to the unit and try to find it. So, the process of opening a ticket is very convoluted. It'd be easier to talk to somebody on the phone for stuff like that. Once I get the claim in, it's very fairly simple.

We wanted to be protected for our appliances and to have something that gives us the comfort of having insurance. And if something goes bad, we can call and get it repaired. We signed up with Cinch and we've been a customer for 15-plus years. I submit my claims online and they have all the options on there where you select the issue that you're having, then you submit the ticket and they'll assign you a contractor. After that, the contractor reaches out to you with the date and time, then they take care of whatever your problem is once you schedule the date.

Mid-July, my washing machine wasn't working properly. Cinch sent a repairman who determined there was a short in the wiring.

Cinch Home Services is the WORST service that I have ever had. I bought mine from a representative selling it in Sam's Club. He told me everything that I wanted to hear. When I put in a claim about three to four years after having the service, they took over two (2) months to try to resolve the issue. Then they came back and denied my claim.

I would not recommend Cinch Home Warranty services. In May 2026 I placed a call for my jet tub pump. They sent the only plumbing business that has a contract with cinch Ikmar plumbing they couldn’t figure it out. The next day I received a call from Cinch, saying I had to find a company my self and get the pump fixed, I did exactly that. When I sent diagnostic, estimate and paid invoice they keep making up excuses to not pay me back, they keep giving me the runaround asking for the same paper work every time. Cinch is a scam made me contract a plumber had my own pump fixed and now they denied me payment.

Refuses to assign another Air Conditioner Company that is not an hour away (EMS Home services)...EMS has been disrespectful, rude, takes money from the elderly and still has not fixed an issue after 3 weeks. ...a 76 year old grandmother/retired school teacher deserves better than to sit in a 95 degree house when Cinch won't help her get a different A/C 3rd party company that will help her.

Don’t waste your time or money with this company, we had total protect for years and had our AC fixed a couple of times very smoothly and quickly, 2 weeks ago I called as our ac was making a funny noise and after assuring me they were a professional company who hired professional technicians I paid my $150 deductible so they could give me an appointment. They gave me a appointment 2 weeks out, I called the contractor every day and managed to bring it 4 days closer, a week after the initial call it stopped working completely and it was a Sunday so nobody could help us, the Monday morning we got an appointment for Wednesday, the technician actually came out on Tuesday and immediately filed his report, we are now 7 days since the report was filed and they haven’t passed the repair yet , I live in Arizona it is August we actually have a severe heat warning and my house is currently 97 degrees and they do not care. This is a unit that is serviced every year.We have called multiple times every day and nothing changes, they are going backwards and forwards with the technicians over the fact that Cinch said they are asking for too many hours in the repair time,this is a company they picked not one we picked as we were not allowed to, you would think they would trust the people they hire. Our situation has so they say been classed an emergency which I totally agree with, but apparently they don’t know what an emergency is. I’m guessing if this was the winter and someones heat went out in a state where it was very cold, they would probably be treated the same way, I did find that we have emergency accommodation up to the amount of $1200 but that is with a entirely different insurance company and we have to stay in said accommodation and then maybe we can be reimbursed after we have put the claim in and they decide, my next port of call will be the BBB. Just to clarify my air has been completely out for 9 days it’s August in Arizona with a severe heat warning and my house is currently 96 degrees and this company simply does not care and good luck trying to talk to anyone in authority, it’s almost as if they are part of some secret service and are not allowed to talk to their customers

I purchased a home warranty for one reason: peace of mind. Unfortunately, my experience with Cinch Home Warranty was the exact opposite. Ultimately, I canceled my plan.

We started out with HMS 15 years ago. They changed their name to Cinch. Their reps have been very nice and helpful. You just go online and submit a claim. It's easy. We’ve had several claims. They were good. The most recent one was the HVAC guy, and he was top-notch. He was the best I've seen. He was right on top of it. He did everything he could to help us. He did everything, because we had extenuating circumstances with our situation. He went above and beyond to try to help get it fixed.

Reported my heat pump failure in mid-June. Took them a week to dispatch a Sears tech to look at it. He pronounced the system dead with a failed compressor and coolant leak but Sears could not repair it. Another provider was assigned by Cinch for repair. After calling, he came out to get model information from the system. Then...nothing. The provider said he was awaiting information from Cinch. Cinch said they were waiting information from the provider. Three weeks into the case, Cinch admitted that they did not have a provider and sent me documents and instructions allowing me to hire my own provider. I hired a well-respected local company to repeat the analysis. They confirmed the leak but did not find fault with the compressor. However, due to the age, 16 year, and condition, the system was passed its expected life and not cost-effective to repair. Partial system replacement was not possible because the refrigerant is no longer used in new systems. I send the results back to Cinch with the analysis invoice and system replacement estimate. However, because I felt the estimate was too high, I did solicit two other bids, one of which I accepted. Now I receive email from Cinch that they need more information before they can proceed. Information that was not specified in the instructions they sent, meter readings, photographs, etc. I already paid a company $422 to answer questions from Cinch and now they want more. I argued with them that they should have received that information from they own provide, Sears, the first time, and Sears should return to finish the job. The response was "Once the job is assigned to an outside provider, the original information from Sears is disregarded". We're now five weeks into the process. Fortunately, the company which contracted to replace the system, installed temporary window air conditioners so we could move out of the basement. They sent a tech out to gather the information Cinch demanded (for the third time). Finally, after 5 1/2 weeks, a new system is installed. The next day, Cinch comes through with their generous offer: $350. Not even what I paid for the analysis. Their reasoning is that the system could by fixed by inserting a stop-leak substance, which, according to online searches is a highly dubious, short-term solution, with a low success rate. I'll be filing complaints with as many rating and regulatory agencies as I can find, as well as with Sam's Club, where I bought the policy.

SCAMMERS WITH HORRIBLE CUSTOMER SERVICE! Do not seek coverage from this company. We’ve been waiting for our subzero refrigerator repair or replacement for over 8 months and they continue to give us the runaround.

My experience with Cinch has been great. I've been with them for eight years. As far as submitting a claim, I call or I make a online request and they give me a call back with the individuals that’ll be coming out to do the service and give me the time frame. Then they handle it. With the latest claim that I could recall, I had to call back because the service provider that they sent out messed up something else that was not supposed to be. So, I spoke to their rep. They work somewhere, and I barely could understand them.

Updated on 07/30/2026: So, I need to correct myself, the monthly payment amount is actually $75.00 and thank goodness. But today the plumber came at a little after 8am. He did not look happy to be here. He also failed to state he did not speak much English. So, while trying to show him everything thing, he heard 1 thing then rushed out of my house, came back in with his phone and a messaged made from Google translate that said we needed a professional plumber and he was not one. Then he left again and brought me the yellow job completed slip without my signature and left. The Right guys plumbing and heating have not answered the phone for myself or Cinch and have also not closed out the work order. I explained exactly what was going on over the phone on the weekend to the right guys and they never said this was something they couldn't do. This man who is not a plumber made sure to offer services he was incapable of providing just so he could leave. The man I spoke to over the phone at cinch was very helpful and I told him what I thought about his company, how they treat their costumers. And while its not his fault, I wanted him to express how difficult its been this whole week being home with an autistic child and being a disabled person myself. There are tons of plumbers who will respond in 24 or less and cinch insisted on using a company that made us wait a week and then ran out on us because he couldn't speak English, and didn't want to work.

DO NOT every use Cinch. I have been without air conditioning for more than a year and they have not fixed it. They even charged me thousands of dollars to fix it and then refused to refund me when we realized it wasn't actually fixed due to a part being installed incorrectly. Every service company that comes out here says it needs to be replaced, but they refuse to pay for it. This is a criminal company that profits off of defrauding customers.

On 8/14/26 I submitted a service request for my stove and a service provider was assigned to the request. The reason that we submitted the request originally was because our stove was smoking and created a burning electrical smell making it unsafe to use.

I purchased a Cinch Electronics Protection Plan in June 2026 based on the coverage information provided during the sales process. Unfortunately, when I filed a claim, I discovered that the agreement contains conflicting information.

I have had Cinch for 6 years. Used them periodically and never had any issues. HVAC, garbage disposal, washing machine. The last issue was a drip from house water shut off valve. Simple enough, failing part needed replacing. They initially approved the repair and called technician back and said they couldn't cover entire $450 charge and I would have to pay $150 on top of $150 deductible. When I called to complain they read page 16 and subsection 1000 about modifications not covered. The tech replaced a failing part!!!! He did have to add a 3 inch piece of PVC after taking failed part off. Whatever, ...its always the small print. I will be changing companies primarily because Cinch premiums are really expensive and this experience didn't help retain me.

Complete fraudsters and crooks. Have sewage backing up in my basement, they sent out a plumber and all he did was look at it and say it must be backed up at the street, which is outside my house and not covered by warranty. I called the county to make sure the sewer line was clear from my house to the street. They came out and did that. Then when I called them back to say the line is clear outside my house and the problem is inside the house they made me gather emails, a signed letter on county letterhead saying they cleared the lines to the street, and sent them pictures of sewage overflowing and backed up in my basement. They ended upholding their denial when I sent them all the proof that the backup was in the house and not outside the house. Meanwhile we are going on a week of having standing sewage in our basement. Home warranty companies will do anything to avoid spending their money. They are in breach of contract and I will be pursuing legal action.

So, I'm guessing that Cinch Home Service out bought Sears. When contacting Sears, we are connected to Cinch. Cinch has to be the most unprofessional, unreasonable and disorganised business for home repairs. Without having to write a long exhausting bad experience about Sears, I'm telling anyone who's thinking using this business, RUN. This company is good for dihshornining their contract especially after you pay your deductible and start texting generated AI message that stereotype my neighbourhood by keep rescheduling our ?appointments out

I have had the premium Cinch Home Warranty plan since February 2021. I find there is a disconnect between the company and it's contracted repair companies. The most recent was for a dishwasher repair. Because I haven't had good luck with the contractors they use, I checked the company they scheduled and I found that their business license was REVOKED in the state they were registered in!!! Also, as a warning, if a part is replaced under the plan, and it fails outside Cinch's warranty window, they will charge another $150 deductible for the repair, even if the part is STILL UNDER the manufacture's warranty. I will be shopping for another warranty company when this plan expires. One in which I can choose my own repair company.

I bought a house and chose Cinch for the home warranty that was required. Submitting claims has been fast and fairly easy. I do everything online, and they send texts indicating what is going on. Then, the service people come out. Sometimes, they call. There may have been one call with the last service I had between the serviceman coming out to investigate and them actually doing the work, but that was just to inform me what was occurring.

I had a very disappointing experience with Cinch Home Warranty. Their customer service was unprofessional, slow to respond, and unhelpful throughout the entire process. The repair work that was performed by Murray's plumbing was poor quality, and the issue was not fixed correctly the first time. Despite multiple calls and follow-ups, they failed to ensure the job was completed properly or to stand behind the service provided. I paid for a home warranty expecting peace of mind, but instead I experienced delays, frustration, and unresolved problems. I would not recommend Cinch Home Warranty to anyone looking for reliable customer service or quality repairs.

When I place claims with Cinch, I do it through the app or the website unless I have a complicated question. Dealing with the technicians has generally been positive, but sometimes it requires multiple visits for whatever reason. I’ve had my dishwasher repaired multiple times. In my most recent claim involving a microwave oven, it was replaced instead of repaired. It was nice to have the option of what the replacement would look like or if I wanna do any upgrades at my own expense. The technicians have all been very friendly and professional. For whatever reason, in this recent claim, the installers were different than the normal tech.

I had a good first two experiences with Cinch. When I did a request to service, I got a contractor and they followed up. But I'm getting ready to leave Cinch. I've done four claims and out of that four times, I've had to change service providers twice. The service providers didn't follow up once I put the request to get service, so I had to end up getting another company. That was for my garbage disposal. I had to get somebody else for my dishwasher as well. When I called up for the third one and told Cinch I hadn't heard from the service provider, the rep was debating with me telling me to give them a chance. I didn't like the customer service at that time. Plus, their deductibles have gone up high. It was reasonable in the beginning, but it's going up extremely high to me, especially when I don't use it that often.

I've been a Cinch Home Services member for years. Submitting claims has been easy. Also, the techs do everything.

I've had Cinch since I moved in my home. I usually do my claims online then they give me a call. It doesn't take too long for their contractors to come out. They do in a day or two depending on what the service is, and I've had good experiences with them. However, I don't understand some of the reps very well whenever I need to call them.

Right after we hooked up with Cinch, the very next day or two, the microwave died. That worked out well. A guy came. The microwave was replaced. It was like a piece of cake. We did another claim on the downstairs unit. It quit. The claim part was easy. With the person getting there, there wasn't a good communication with whoever they referred the first time. When we followed up, they did somebody else and then it was taken care of. So, I guess the first just wasn't as good as the microwave guy. Overall, it was amazing. It saved us because it was only $200 per thing, which would have been way more than that. We sold our house, so I don't have Cinch anymore but I would recommend it.

I bought my house in November and I was told that I could get Cinch warranty home service when I bought the house. I wanted to make sure the house was covered, being a brand-new house. Cinch had really good reviews prior to moving in. So, I decided to stick with them. So far, submitting a claim has been great. It hasn't been very hard. I log in and then I'll call. Customer service is pretty quick with it. I make the $200 payment and it all goes pretty fast.

This is the worst company I ever dealt with!! I have a service warranty, which I pay $82,00 per month. To open a service call requires a $100.00 fee. I called them on June 1st because my AC was not working. They made many excuses why the repair order was not fulfilled. On July 14th the service technician came to repair unit, but he said I must first pay $509.00 plus for parts that were not covered on the warranty. What a rip off! What the point in having a service contract?

We've been with Cinch for a while, when they were still another company, and then it changed over to them. Back in 2022, I had an oven and a gas stove that I’d made multiple claims on and it was a horrible experience. The techs came out multiple times and I had no oven for about nine months. There was no communication and I had to send an email up the chain of command. Ultimately, I had both of my appliances replaced. But since that experience, it has been a lot better.

Very dissatisfied with Cinch home warranty. My AC unit stopped working and a technician came out on Monday and submitted what was wrong to them. As I live in Texas, every day this week has been over 100 degrees so I called on Tuesday (the technician told me to follow up with them daily) to check how long it would take to review. I was told 24-48 hours which is fine. I called on Wednesday to check again and no update. I called on Thursday and no update. I called on Friday and no update. This is 4 business days with no update regarding something as important as AC during Summer in Texas. I am very unhappy with this Cinch but I already paid them for the year :(

They signed my wife up for a electronics warranty she didn't authorize. Gave us the complete run around about refunding the money they took. Thieves! Customer service was totally in on it.......

Two bad experiences. The first was an issue w the stove. 11 times they came out and couldn't repair it. Had to argue and demand a replacement. It took 5 months with no stove. Now dealing with a fridge and they identified the iss ue as the compressor and said it's under kenmore warranty for parts and wont repair. Told me to work thru kenmore. I already paid the yearly fees and the 100 to determine the problem. Now kenmore wants to charge again to determine the problem.

I called in a service on May 7th due to an issue I had with my air conditioning unit last July. Cinch services scheduled a service call with B and J air and heating. B and J came out and informed me that my stems where the freon is inserted were bad. B and J claim he repaired the stems. I was charged 750.00 for freon because Cinch only pays for 5 or 10 dollars of 100 dollars per pound of freon. I thought the unit was repaired. I also found out the the warranty work is only good for 6 months. So from July in the summer to January while using heat I had no idea my freon was still running out because of a hole in the evaporator coil. Well in April of the next year 2026 when the temperature started heating up again I didn't have freon to cool the house. I contacted CINCH home services, paid the 150 dollar service fee but I told them I did not want B and J coming back to my home. I explained why. B and J lied on the report provided to CInch and stated that B and J checked my evaporator coil on the outside and inside unit in the attic. B and J never stepped foot in my house. So, I can't figure out how he ended up in the attic. I was with him the entire time. B and J lied on the report. My main concern was how did I spend 750 dollars on freon and within the warranty period all the freon leaked out. One of the supervisors from CINCH sent me an email of what was provided to CINCH from B and J. I asked CINCH for another company. They stated in my area that they only have two Air conditioning and heating companies and the other company is Kapital City Heating And Air. I contacted Kapital City on Friday evening and wa given an appointment for service the following Monday at 0800 a.m. By the way I took a day off work to get my air conditioning serviced. I waited on Kapital City until 10:30 a.m. Kapital City didn't call. Their phone went directly to voicemail and the mailbox was full. I couldn't reach anyone. I contacted CINCH and CINCH told me to be patient that Kapital City was probably finishing up a job and I should be patient. I was very patient. I didn't get any service that day. Kapital City gave me a phone call around 7:30 p.m.explaining that he was sorry for missing the appointment and wanted to know if he could do the repair the following day. I phoned CINCH again, on Tuesday and they said since the y only have two air and heating companies in my area that I could find my own company and have the repairs completed and the would reimburse me. I received a CINCH service job checklist. I received two quotes to ensure both companies I was planning to hire said the issue was the same, which was the evaporator coil. I hired Airprt Heating and Cooling and they did an outstanding job The Airport Heating technician sat at my table and filled out all tge information on the CINCH form required. I took a picture of the bad evaporator coil and the service technician got the serial # and model # of the repaired units upstairs in the attic and the iutside unit. In other words the directions weren't clear. The CINCH required form ask for one thing and an email ask for something totally different. CINCH has a link for correspondence and email which I used to provide all documents for reimbursement. I called CINCH the following day and they said they didn't receive the documentation and had no way of checking. I also sent the documentation to the original customer service representative. I called CINCH a week later and they had my claim but they required additional information that wasn't on the original CINCH form. They wanted to know if oil was on the floor in the attic? If the fens and bends were damaged and etc. Im not an air conditioning and heating professional, so I have no clue. On Tuesday 30 June 2026, I decided to call and ask questions about canceling my service such as if I cancel my service is my claim still pending and etc.? I was transferred to customer service and since I had been getting incorrect information I started asking direct questions and not just believing what I was told. I asked to speak to a supervisor without success. I waited for a supervisor for 25 plus minutes without the original rep saying that the supervisor was busy and he would be with me shortly. He just left me on hold the entire time. I hung up and called back and spoke to another customer service representative and she couldn't understand why I had gone through so much. I found out later on that the supervisor tried to call me back while I was on the phone with the other CINCH representaive. I was told that because I called in to inquire about canceling my service with CINCH and the supervisor couldn't reach me its Cinch' policy to cancel the agreement. CINCH isn't a good company. No one has the same training in customer service and they just transfer you from one rep to the other. So now my service agreement is canceled and I can't get reimbursed my 1713.00 owed to me. I wouldn't recommend this company to anyone. I was authorized to find a company of my choice. I asked several times if I hire a company would there be an issue getting reimbursed? I was told no several times. Now there's an issue. This company is getting over on their customers and hoping that they will just go away.

Had an air conditioning tech come and diagnose my ac unit as it was leaking inside the house. He checked the unit in the attic and said yes it's leaking. He the checked the outside unit and stated the outside unit was also leaking. He said the capacitor was broken and preventing the compressor from shutting down and I needed a new compressor and capacitor. I had an appointment for the following week for the maintenance. I received an email that the technician was here, however no one showed. Then had email stating job was completed. I tried to contact Sears and Cinch just to be told by the automated phone service that no representative was available at that number. I scheduled for a return service for the job and had to pay for a second diagnostic for the same problem, however no one showed again. I got the same notification technician was on site and got an email showing parts and labor. It was the same technician that was supposed to show the first time. The technician also wrote that the supervisor advised closing the job. Why did they charge parts and labor when they didn't show? I got a separate company to come out and I was told the unit is fine that the drain line was plugged, after he unplugged the drain line everything is working as advertised. When Sears called about the job I let them know that no one showed and I was going to call a company I could trust.

Have been waiting for 5 weeks for my refrigerator to be repaired, Have been calling the call center to escalate and no results. They keep saying they are waiting for their team member to respond. **