Cinch Home Services

I have had some claims and repairs. The most recent was a plumbing issue. It was all right. I had a backed up lateral line, so the basement flooded with excrement and things. The company that came out to fix the line couldn't fully get all the stuff out of the line. Enough that it worked, but still not enough where it won't happen again, because there are still stuff in the line. And Cinch wouldn't pay for it to be fully fixed. So, I didn't like that very much. But I can put in a new claim and try to have it remedied.

To submit a claim is simple. I like that you can get the information to the representative. Cinch's resources are better at providing a provider. In the past, I've had where I had to find somebody to do the work, and I get reimbursed. Cinch only had that to happen once and that was with my hot water heater. And I've had some issues with the television. I was pleased with my reimbursement for that to be able to purchase another television, and not have to come out of the pocket with such a large sum of money.

The claim process is smooth and I'm happy. One of the cooktops was not working. I put the work order online, paid a $100 deductible and they approved. The techs came within a 72-hour timeframe. They ordered the parts and the next week, they replaced the parts. But the first time I ordered, my work order was given to E.R. Appliance and they sucked. They didn't have any respect. They ordered and replaced the parts of my fridge but it was still not working. So I called them and they said, "Okay, we’re gonna do additional work.”. I called Cinch and they said okay. After that, I waited one more month and E.R. doesn't receive my phone calls. I called with my wife's number and they received that. Then, the rep hung up. They don't have the minimum honor for the customer. For one month, my fridge was not working. I have a baby who drinks milk so it was so bad at that time. I ended up with another service pro and they fixed my fridge right away.

My sewer was all backed up. Cinch did a good job at getting someone there at eight o'clock the next morning. I appreciate that. But I didn't realize that it worked where I had to give $100 not speaking to anybody to tell them what my problem was. Otherwise, it wouldn't go any further. When the plumber came, he was a nice guy. But he said to me, if I couldn't find the cover in the ground of the sewer, I had to go on the roof and Cinch would not pay for it.

Cinch is so worth it. We had put out life savings into putting our downpayment on our home. I forgot about the warranty within the first few minutes. So when the flood happened, I was crying. I knew to call my homeowners insurance, which took care of the risk mitigation. They sent the water mitigation company. What I did not know was that it didn't cover the plumbing piece of it. I was in tears going, “How am I gonna afford a plumber and get this fixed? Then, I remembered Cinch warranty. When I reached out to Cinch, found out that it was covered, and paid the $100. They sent a plumber right out and it was fixed right away. I will be extending my warranty.

The hot water heater flooded the basement and we called it in to Cinch. The service guy came out and replaced it, and now, it’s working great. We haven’t used Cinch too often but the whole program works fine. We haven’t had any issues with anything. As long as everything is smooth and operate like this last situation, everything is good with us. My wife keyed everything in on the internet and someone from the company reached out to us and everything went fine.

The services with Cinch were good. They worked on the stove and they gave very good service and good customer service. As far as submitting a claim, I call customer service and I just put in my request. I've never had any problem. They gave me the name ad the phone number of the company that was coming out. I called them myself and scheduled the appointment. The customer service doesn't do it, which is better, because I get to choose my appointment on my own. The contractors have been really good. I wish I had known the name of the man that fixed my stove. He's been here twice and I really liked him. I talked to him over the phone, and he was really courteous and understanding. He explained what he was doing and what was wrong.

I don't like Cinch as much as I do TotalProtect. They seemed like they weren't too happy to help me. Sometimes, I get people who don't really understand the service. They're telling me one thing and I'm telling them another thing. My furnace had been bad ever since last year. They said, "Well, it's April now, and everybody's having their air condition done. So you have to do that next time when it gets to fall." So I had to wait until fall came. When fall came, they sent different people out here and some of them didn't show up. I couldn't get my money back, because they said, "Well, somebody has already been here. And once they come to your house, you can't get your money back." I said, "Yeah but the tech didn't do anything". They told me, "Well, we'll have to send you somebody else out." That somebody else said, "We do not go up under the house". But that's where my furnace is.

I'm enjoying Cinch very much. All my calls have been answered and successful. I had one claim and I didn't have any problem with that claim.

My experience with them has been good but there was one claim that I had a complaint about. That was because the provider who did the work was told that he didn't fill out all the forms. Therefore, we spent over $1,000 of our own money repairing this hot water heater. I paid the $75 deductible twice and neither time did they come through with money to the service provider. I really feel bad about that. Other than that, I can't complain. I've always had them for years. I like the convenience of knowing that if something goes wrong in the home, then they can get it taken care of for me.