Super Reviews

Representative was courteous and helpful to the extent that they are not technically trained but can provide general guidance on coverage. Deductible cost has being rising though.

SUPER is FANTASTIC. I highly recommend them to cover your home no matter the age life happens and it’s good that super is there to support you when you have a failure in your home. We have used Super twice now when purchasing homes and we couldn’t ask for a better partner to cover us. From small plumbing problems to Major appliance failure they have had us covered. Their contractors are exceptional and they keep working until you’re happy with the results.

I had issues with dishwasher and garbage disposal not working. Service from Sharp was 100 percent with all from the timing to fixings the problems. Thank you for finding a excellent company.

Just bought a home and Super warranty came with it. They called me a few days after my closing date with the welcome call and the lady was super nice and friendly and very knowledgeable about the super warranty. She told me that if I needed to contact her I could call her on the number that I received the call if I had any future questions or concerns. Little did I know from that welcome call. They also gave me a free key service through their warranty to re-key my home up to six keys and six locks, which is amazing! I’ve looked through their app. They have a maintenance calendar, which helps me stay up-to-date on things that I need to do to keep my house up and going well. I look forward to keeping super home warranty for the rest of my homeowning years. Definitely recommend.

Kyle ** was the service technician sent out by All American Heating & Air-Conditioning and he was very friendly and knowledgeable and had our A/C back running in a very short period of time. I would recommend this company to anyone who has an A/C need.

My wife and I bought our first home earlier this year and purchased a home warranty through Super for peace of mind. 4 days ago, on a Saturday morning, our hot water heater broke, causing a crack in the ignition housing, rendering it unusable and leaving us without hot water. Our utility company labeled it as a “hazard.” We immediately filed a claim through Super, who assigned a local servicer. Unfortunately, it seems Super will not assign servicers on weekends, so we patiently waited until Monday. On Monday, we attempted to call the servicer- they were unreachable. On Tuesday, the servicer responded, saying they are out of town until August 8, 11 days from now (two weeks from our original claim date).!

Awesome job promptly fixing the issue with my house.

I purchased a home warranty to reduce the stress and financial uncertainty of unexpected home repairs. Unfortunately, my experience with Super Home Warranty has been the exact opposite. Over the years, it seems that every service request is assigned to a different contractor, which has made me question the quality of the service providers in their network. This most recent HVAC claim has been the worst experience yet.

Purchased the LUX Plan ($1,399/year) for my home in Cary, NC. My GE Profile built-in oven/microwave failed. Super's technician attempted two repairs with original GE OEM parts - both failed. Super then misrepresented two separate contract provisions (the service guarantee period and the second opinion process), reversing both only after I cited the actual contract language. They offered $450, then $250, to fix a unit that costs $3,499-$5,299 to replace. At Super's request, I arranged a factory-certified GE diagnostic through Bodewell. The GE technician confirmed both components had already been replaced and failed, and said replacement is the only reliable solution. Super committed in writing to issue a determination within 2 business days. As of today, over a week later, they have not responded. Three deadlines missed total. I have filed complaints with the NC Attorney General and BBB.

We’ve had Super for seven years now and they have always come through whenever we needed them. Couldn't be happier. If you are considering a Home Warranty I would highly recommend using Super.

I officially moved into the property on Friday, May 15, 2026. Shortly afterward, I discovered that the AC system was not cooling during an active multi-day heatwave, with indoor temperatures reaching approximately 96 degrees. I promptly opened a claim through the home warranty company, Super, on Monday after discovering the issue.

My AC unit compressor was broken. Technician ordered it from the manufacturer and fixed it. Other contractor would have made me replace the unit.

I had been a HomeServe home warranty customer for many years. A few years ago, my service agreement was transferred to Super Home Warranty because HomeServe no longer offered the home warranty in my area. I recently had a situation where my dryer was making a loud screeching noise. I filed a claim and Super sent out a technician that fixed the screeching noise. After fixing the screeching noise the dryer immediately starting making a thumping noise. I asked the technician why I now had a new noise after he just fixed the screeching noise and he simply stated the dryer was old and there was nothing further he could do.

Three months after closing on our first home, our dishwasher console failed. Super's technician confirmed the diagnosis: mechanical failure. My plan covers all mechanical components and parts of the dishwasher. Console failure isn't on the exclusions list. Then came the denial email. I'm quoting it exactly: "After careful review, we have found that the breakdown is unfortunately not due to pest damage and is not covered by your policy." The sole exclusion cited: "Pest or pet damage."

I didn’t know my warranty company Platinum Home Warranty, who were amazing, was bought out by a subpar company called Hello Super. My first time submitting a claim, for a simple toilet valve was denied…. They said there was sediment in it. The plumber never mentioned sediment when he came to diagnose. Hello Super just made that up, to deny my claim. Cancelled them immediately, I’m out $75… They are thieves. Stay away from them.

If I could rate them lower I would. We had our ice-maker stop working August 26, 2025. It was finally replaced and working on November 14, 2025. It was nothing but a headache. It stopped working in March 2026, the same parts they replaced are bad again. THEY WILL NOT RE-ORDER THE PARTS THAT ARE COVERED BY WARRANTY. The company that supplied the parts will only work with the warranty company. Understand we are not asking them to provide service, simply to get the parts replaced that would cost them no money! And to add to frustartion I am unable to talk to anyone other than a customer service rep. Apparently they have no managers or supervisors working. Well, at least that is what I have been told. STAY AWAY!!!

This merge is an abomination! No warning whatsoever. All a sudden dealing with me people and procedures. Needed tech for micro. They came out and left saying new part was needed. No work up, invoice or tech's name. A week or so goes by. Called to ask what happened. They would replace it. Okaaay well that would’ve been nice to know and now what. Asked if a home depot card or chk. I chose Home Depot. I never got it. Called back, which I forgot to mention a Patrick calls back 24 hrs later. He called. I answered asking where’s the ecard.

This company is HORRIBLE. They are a total scam. They charge you a $95 service just to have some company diagnose your problem. Take FOREVER to get through the approval process then still find reasons not to cover costs. Please save yourself money and stress and do not work with this company.

Been a customer for 5 years, and my experience has gone from bad to worse. Every service request takes weeks for a response. For carpet cleaning, they sent the same restoration company I had complained about before—despite my prior negative review. When I called to request a different vendor, I was told I had no other option. That company charged extra and left my home in a mess: carpets soaked and hardwood floors wet.

I submitted an HVAC claim with Hello Super on November 25. While the claim was approved, they have still not been able to come out and replace my HVAC unit. This has been a miserable situation, especially during cold weather, and even more so with three young children in the house. The lack of follow through and urgency on something as essential as heating has been extremely disappointing. An approved claim is meaningless if the service is never completed. Based on this experience, I would not recommend Hello Super, particularly for critical home systems like HVAC.

I’ve been a Super customer for three years. While the first year was exceptional, the last two have been completely disappointing. They repeatedly failed to fix issues, my disposal broke every few months, and after multiple unsuccessful visits from their technicians, I finally had to hire a plumbing service to replace it myself.

Updated on 11/11/2025: They still have not response to the advocate email address they supplied. Super is a poor choice for a home warranty. $133 a month and denies when you try to cover a normal repair item covered under the contract.

DON'T DO IT!!! I wish I could leave 0 stars for Super and every Super agent I spoke with including my account manager Gabriel. Horrible follow up. Actually no follow up was ever done. I requested to speak with a manager several times and that never happened. 0 communication with the service provider and no one at Super cared. My family was without air in Texas for almost a month. I'm also a Real Estate agent who has sent clients your way many times but not again.... Way to go Super.

Awful experience – slow, unresponsive, and frustrating. I rarely leave reviews, but my experience with Super Home Warranty has been bad enough that I feel compelled to warn others. Communication is nearly nonexistent. It’s incredibly difficult to reach anyone who can provide real answers. I’ve had to follow up multiple times just to get the most basic updates.

After two years of being with them. I needed work done. Contractor never showed up. Waited three weeks and still no show. And when I asked for someone else to do the job, they said I should speak to the current one at least one time before they switch to different one. I just needed someone to do the job and they failed.

If I could post zero stars, I would. I got a warranty through this company as the result of a home I purchased. (It was purchased by the seller.) I received an email that I needed to activate the account via online registration. They ask for a credit card. (Which I found very odd.) They then billed me for the full amount of the already paid for warranty. So, I had to make a ton of phone calls to get that reversed, but apparently the "Paid for" warranty cannot be used until I give them my credit card number again. So, I guess I don't have the warranty since I'm not willing to give them access to it again. Finally, this warranty company is affiliated to many other companies and gives your contact info to all of them. You will get endless calls from affiliated companies trying to sell you water treatment products, etc. My advice, do your research and perhaps make a better choice.

I have had a significantly negative experience with this home warranty company and would advise potential customers to consider other options. My experience has been characterized by claim denials based on interpretations of the policy that I found unreasonable. Furthermore, the time required to schedule service appointments after submitting a request was excessive. The quality of service provided by the assigned technicians was inconsistent and, in some instances, raised concerns about their professional qualifications.

By far the worst warranty company on the market. They will do anything they can to deny your claim even if you request a second opinion and the second opinion tells Super they are wrong, they will still deny your claim just so they don’t have to pay for anything. If I could give them no stars I would.

Purchased the Lux Cover, highest level of coverage at $2,400/year and recently had to repair or replace a microwave. Went through numerous calls to get my claim resolved, and after nearly a month took a cash out option to replace the appliance. Over time have been told that the new microwave will be installed by Super designated technician, but when called to schedule this service found there is additional approval needed since it is not an option with cash out. Must add that cash out doesn't cover any third party installation service. I purchased this coverage to have peace of mind and reasonable service when needed, big mistake! Absolutely not worth the money or time.

I am from Texas. There are two main reasons why I am an unsatisfied customer and why I will not recommend SUPER to anyone:

⭐ 1 Star. Absolutely Horrible Experience – Do NOT Trust Super Home Warranty. As a real estate professional, I regret ever recommending Super Home Warranty. I’ve spent two months trying to get my HVAC system fixed and instead endured delays, miscommunication, and blatant negligence. It started with a blown capacitor. The first technician sent by Super blew the fuse, and instead of taking responsibility, they made me open multiple new claims, pay out of pocket, and repeat my situation to every rep—none of whom seemed to understand or document anything properly.

Super is unfair in their contracting and will do all they can to limit any payments. Most recently an electrical issue occurred and the technician came to our home twice for the same concern within two weeks and super charged us twice even though the second time we had a complete power outage. This has not happened in the past with previous recalls and they unwilling to work with us or compromise at all.

I was with Nations warranty company for 10+ years with good experience before Super acquired them. My experience with Super has not been good at all. Opened a ticket for our Heater not working. Technician comes and tells that given the age of furnace it will need to be replaced unless we can find part (blower motor). Super's review department takes over one week to decide and place an order to buy the motor off Amazon which took one week to come and then after 3 days technician comes to put the motor and finds out it's a wrong motor. Meanwhile weather is below freezing and snow outside. It has been 3 weeks+ with no fix and I just spoke to a manager and his response was we are still looking for the motor and can't provide any timeline. Basically they do not want to do the right thing which is to replace the furnace instead of trying to find the part for a 24+ year old system.

Communication is difficult when I am talking to someone with not real good English and they talk too fast. I can't understand them. They took my sink basket apart then told me they couldn't fix the leak. Not in the plan. So I have to get another plumber after waiting over two weeks. Their app does not detail enough on the problem and left me confused. Sara is trying to help me. Nice lady. I really don't know where I am at this point. They have helped me really great before but not this time. I just hope I can get the disposal issue taken care of soon. Thank you.

Horrible company, we had no choice to go to Super, our previous home warranty company was bought out by them. We called Dec 23 at 7:30 am, it was 59 in our house, my husband called again later that day and was told calls are returned in 24 hours. The next day the call never came, he called them. We were still not given a service date, but told there are not many providers in our area (why weren’t we told this when they took over our plan?) I always thought a house without heat in cold weather was an emergency situation?!

Two people at Super told me that everything was covered on garage door openers. Guess what? Springs are not covered, although Was opposite what I was told By super representatives. I called to complain and was told by another super's Representative that I should’ve checked online what was covered and what was not covered. I didn’t. That was TWO PEOPLE TOLD ME THAT EVERYTHING WAS COVERED. Will be renewing? I have no idea. Probably not.

We did not have our AC unit working throughout this summer, and HelloSuper failed to fix the problem. We had to go through the heat wave in California this year (2024) and Super did nothing to help. They only procrastinated and sent technicians multiple times without addressing the problem. The funny thing is that the unit was checked by Super right before Summer. Horrible company, a total scam, stay out from them.

I’m very frustrated with the service I’m actually not getting from these contractors they have. $95 service fee. First, with my refrigerator, the technician never called or emailed me. I had to call to hear that I needed to defrost. The one that took my trust from them and surely will not recommend is the plumbing. My garbage disposal stopped working. Two no show appointments and the company E&S Plumbing keeps saying they came and no one’s home. They claimed to call and I never received any call or text to say they have arrived. I’m now waiting for the so called picture of my door they took when they came. No email as yet. I can find my own handyman and pay less. Super, I have been paying on time every month, now I need you to pay up and provide the service your customers deserve.

I could do that and then would have to wait another 30 days to be active, it would then be considered a Pre-Existing. I had no choice to pay $900 to get hot water or I would not be covered by Super Home Warranty.

I absolutely cannot conceive of anyone giving this company more than 1 star, much less 5 stars. My experience has been a victim of a scam. I was changed from another warranty company to Super without my knowledge. When I requested service on my hvac system, a service tech came fairly soon, then pronounced it repairable & needing to be replaced. He left & I couldn't get any human at Super to talk to me at all about anything. The only phone #'s I could find were recordings telling me to go to the website where I found no information.