Super Reviews

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Edited by: Jon Bortin

About Super

Super is a subscription-based service that covers breakdowns of household appliances and systems. The company offers three plans — Simple, Signature and Lux — plus access to its “Maintenance Marketplace,” where you can sign up for services like HVAC tuneups, light fixture installation and carpet cleaning. You can submit a request for service from a certified technician 24/7. Super has been in business since 2015.

Pros
  • Covers up to nine appliances and 10 systems
  • 15-day wait period
  • Maintenance Rewards program
Cons
  • Limited availability
  • Covers only one unit per category for most items

Featured Reviews

Chicago, IL
Verified purchase
All my experiences with the techs at Super Home have been really good. I've had to talk to their reps two times and I haven't had any problems. However, sometimes it's a little bi...

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Washington, DC
Verified purchase
Super has been great. I really like using them compared to another home warranty company I've used before. They answer the phone. They help. They send people out quickly and even ...

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Super coverage

Super has three subscription levels: Simple, Signature and Lux. All three plans offer base coverage of the following appliances and systems:

  • Air conditioning system
  • Heating system/heat pump
  • Major kitchen appliances
  • Interior electrical system
  • Interior plumbing and plumbing stoppages
  • Water heater
  • Ceiling fans and central vacuum
  • Garage door openers

Plans

Each plan differs in both the household items it covers and the coverage amounts:

  • Simple covers six common home appliances and 10 systems.
  • Signature covers everything in Simple, plus a kitchen refrigerator, washer and dryer. It also includes Super’s "It’s Covered" upgrade, which covers more parts of specific appliances and systems, like springs on your garage door and smoke detectors.
  • Lux is Super’s highest-level plan, covering everything in Signature, plus gas fireplaces and fire pits, smart-home devices, and water softener and reverse osmosis systems. It also comes with enhanced plumbing coverage. Lux has higher coverage limits for appliances and some systems.

All of Super’s plans have a $30,000 aggregate annual limit.

Super cost

Super’s coverage costs vary depending on where you live, your home’s size and the amount of coverage you want. For example, at the time of publishing, you can expect to pay the following costs if you own a home in Texas that’s less than 5,000 square feet:

  • Simple: $50 a month ($559 per year)
  • Signature: $73 a month ($839 a year)
  • Lux: $118 a month ($1,379 a year)

Super coverage exclusions

Super’s coverage includes only specifically named items and components. It's intended to cover the costs to repair or replace covered home systems and appliances when they fail from normal wear and tear.

Some of Super’s general exclusions include the following:

  • Known defects that existed on or before your plan’s effective date
  • Breakdowns due to improper use, acts of nature, missing equipment, lack of maintenance, pest damage or manufacturer defects
  • Consumable parts, like bulbs, filters and batteries

You can learn more about Super’s exclusions by asking to see sample terms of coverage.

Super claims

You can submit a claim with Super either by contacting customer service, logging in online or using the company’s mobile app. With the app you can quickly submit claims, view account updates and receive notifications when a technician is on the way to your home.

Coverage limits

All three Super plans come with no limits on most systems, including air conditioning, heating and heat pumps, ductwork, interior plumbing and plumbing stoppages, central vacuum and garage door openers.

System coverage limits differ on water heaters, ceiling fans and interior electrical work.

For appliance coverage limits, both the Simple and Signature plans come with a $3,000 limit on each covered appliance. The Lux plan has a $10,000 limit.

Super FAQ

Is Super legit?

Super is a legitimate company providing home service plans in 15 regions across eight states. The company offers three plans with customizable levels of coverage, so most homeowners will be able to find a subscription that matches their needs. Super has been in business since 2015.

What is Super?

Super’s subscription-based home service contracts cover breakdowns of home appliances and systems. Super also helps homeowners access maintenance services through its Maintenance Marketplace. Super is based in San Francisco and refers to itself as an “insurtech” company.

How does Super work?

Once you purchase a Super subscription, your coverage begins in 15 days. If a covered appliance or system breaks down, you contact the company by phone or online to schedule service. You pay a fee of $75 to $95, and the company sends a licensed and insured technician to fix the item. If it can’t be repaired, Super pays for a replacement or writes you a check.

Super also has a Maintenance Marketplace you can use to schedule a variety of services. Pricing starts at $75. You can earn rewards toward the cost of services by referring others to Super.

Where is Super available?

As of publishing, Super is available in 34 states and Washington, D.C.

Does Super require a home inspection?

No, Super does not require a home inspection. However, customers have the option to submit a home inspection report to confirm that a preexisting condition was not previously detected.

What does Super's home warranty cover?

Super offers three plans with different levels of coverage, but all of its plans cover at least the following appliances and systems:

  • Air conditioning system
  • Heating system/heat pump
  • Major kitchen appliances
  • Interior electrical system
  • Interior plumbing and plumbing stoppages
  • Water heater
  • Ceiling fans and central vacuum
  • Garage door openers
Is there a waiting period for Super?

Super doesn’t cover any repairs until 15 days after you sign up for coverage. This waiting period is waived if you are signing up in conjunction with a real estate transaction within 15 days of the closing date.

Will a Super home warranty replace my AC?

All Super plans include coverage for air conditioning. Whether Super will replace your air conditioner depends on the specific circumstances. We recommend consulting the terms of your coverage for more information.

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Super Reviews

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    How do I know I can trust these reviews about Super Home Warranty?
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    Page 1 Reviews 0 - 10
    Claims Handling

    Reviewed June 13, 2025

    By far the worst warranty company on the market. They will do anything they can to deny your claim even if you request a second opinion and the second opinion tells Super they are wrong, they will still deny your claim just so they don’t have to pay for anything. If I could give them no stars I would.

    Thanks for your vote!
    Super
    Response from Super

    We’re very sorry to hear about your experience and understand how frustrating this must have been. We strive to make fair and accurate decisions based on the terms of our service agreement, and we regret if our resolution did not meet your expectations. Your feedback is important to us, and we’d like the opportunity to take a closer look into your situation. Please feel free to reach out to our Advocates care Team- advocates@hellosuper.com- directly so we can try to make things right

    Resolution In Progress
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    Claims HandlingCoveragePrice

    Reviewed May 14, 2025

    Purchased the Lux Cover, highest level of coverage at $2,400/year and recently had to repair or replace a microwave. Went through numerous calls to get my claim resolved, and after nearly a month took a cash out option to replace the appliance. Over time have been told that the new microwave will be installed by Super designated technician, but when called to schedule this service found there is additional approval needed since it is not an option with cash out. Must add that cash out doesn't cover any third party installation service. I purchased this coverage to have peace of mind and reasonable service when needed, big mistake! Absolutely not worth the money or time.

    Thanks for your vote!
    Super
    Response from Super

    Thank you for bringing this to our attention. We sincerely apologize for any inconvenience or frustration you experienced. At Super, we’re committed to exceptional service and regret that your recent experience fell short. Your feedback is invaluable, and we’re taking steps to address and prevent this issue. Our Customer Care team has reached out to offer any further assistance. We thank you for being a Super Subscriber.

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      Claims HandlingCoveragePunctuality & SpeedRefunds & Payouts

      Reviewed May 9, 2025

      I am from Texas. There are two main reasons why I am an unsatisfied customer and why I will not recommend SUPER to anyone:

      1. For nearly every claim, SUPER appears to make every effort to find a clause to deny it. Over the past three years since 2022, there have been at least four instances where SUPER initially attempted not to provide any coverage. In two of these cases, coverage was eventually granted—but only after extensive back-and-forth. In the other two cases, I had to pay out of pocket for the repairs. They will change the reason for denial as soon as you contradict them with evidence, which I found unethical.

      2. SUPER follows a multi-day process that involves first sending a technician, then reviewing the claim, followed by an attempt to deny it, and only then resolving the issue if the denial does not stand. For most repairs, this process takes at least five days from the time of reporting—and sometimes more than two weeks—due to various delays. For essential repairs, this kind of waiting period is not just inconvenient; it's often unacceptable. While delays in receiving ordered parts are understandable, in most cases the time is lost in lengthy reviews and denial attempts.

      I will make these reviews public and I hope SUPER will have more ethical and transparent practice going forward. I would not have given them a single star. Please do not use them.

      Thanks for your vote!
      Super
      Response from Super

      Thank you for your feedback and I’m sorry for the frustration caused. We understand your concerns with claim delays and denials, and we’re working to improve our process. Your experience matters, and we’re reviewing your case to ensure any unresolved issues are addressed. I’ll follow up via email so we can connect directly and work toward a resolution. We appreciate your patience and hope to restore your trust in Super.

      Customer ServiceClaims HandlingCoverageSales & MarketingRefunds & Payouts

      Reviewed April 23, 2025

      ⭐ 1 Star. Absolutely Horrible Experience – Do NOT Trust Super Home Warranty. As a real estate professional, I regret ever recommending Super Home Warranty. I’ve spent two months trying to get my HVAC system fixed and instead endured delays, miscommunication, and blatant negligence. It started with a blown capacitor. The first technician sent by Super blew the fuse, and instead of taking responsibility, they made me open multiple new claims, pay out of pocket, and repeat my situation to every rep—none of whom seemed to understand or document anything properly.

      I paid for Unlimited Coverage, yet every step was denied or delayed. On April 3, they denied my claim due to a so-called “known defect”—even though the damage was caused by THEIR technician. By April 7, with temperatures rising, I had to pay $7,000 to replace the unit myself. Not once did Super offer a real solution. To make it worse, they couldn’t even keep the claims straight—telling me sometimes it was the upstairs unit, other times downstairs, and even suggested BOTH units had issues (false). It was always the upstairs unit, and I made that clear from the start.

      Their customer service is completely disorganized and unaccountable. I’ve sent four emails over three weeks, and received no real action or support. This company is a scam hiding behind a shiny website and fancy words like "unlimited". I’ve reviewed dozens of similar horror stories on BBB and now see a clear pattern of incompetence and denial. Homeowners, BEWARE. I will never use, refer, or trust Super again. They failed me, and they will fail you too.

      Thanks for your vote!

      Reviewed April 2, 2025

      Super is unfair in their contracting and will do all they can to limit any payments. Most recently an electrical issue occurred and the technician came to our home twice for the same concern within two weeks and super charged us twice even though the second time we had a complete power outage. This has not happened in the past with previous recalls and they unwilling to work with us or compromise at all.

      Thanks for your vote!
      Super
      Response from Super

      Thank you for taking the time to share your experience and I sincerely apologize that you've been met with a less-than-desirable claims experience. Someone from my team has reached out to move this forward with you and has address your concerns.

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      Customer ServiceTech

      Reviewed Jan. 10, 2025

      I was with Nations warranty company for 10+ years with good experience before Super acquired them. My experience with Super has not been good at all. Opened a ticket for our Heater not working. Technician comes and tells that given the age of furnace it will need to be replaced unless we can find part (blower motor). Super's review department takes over one week to decide and place an order to buy the motor off Amazon which took one week to come and then after 3 days technician comes to put the motor and finds out it's a wrong motor. Meanwhile weather is below freezing and snow outside. It has been 3 weeks+ with no fix and I just spoke to a manager and his response was we are still looking for the motor and can't provide any timeline. Basically they do not want to do the right thing which is to replace the furnace instead of trying to find the part for a 24+ year old system.

      Thanks for your vote!
      Super
      Response from Super

      Thank you for bringing this to our attention. As the customer experience is our top priority, we sincerely apologize for any frustration that has been experienced so far. Upon reviewing your claim, our procurement team (having communicated with the servicer) the the part has been ordered and the Service Provider will be contacting you directly with direction moving forward. Once again we sincerely apologize for the delays, and that you for being a Super subscriber.

      Customer ServiceTechPunctuality & SpeedOnline & App

      Reviewed Jan. 7, 2025

      Communication is difficult when I am talking to someone with not real good English and they talk too fast. I can't understand them. They took my sink basket apart then told me they couldn't fix the leak. Not in the plan. So I have to get another plumber after waiting over two weeks. Their app does not detail enough on the problem and left me confused. Sara is trying to help me. Nice lady. I really don't know where I am at this point. They have helped me really great before but not this time. I just hope I can get the disposal issue taken care of soon. Thank you.

      Thanks for your vote!
      Super
      Response from Super

      Thank you for taking the time to share your experience and sincerely apologize that you've been met with a less-than-desirable claims experience. We take our customer experience very seriously, and will provide feedback to the relevant teams to ensure improvements are made for future claims experiences. Please reach out to us directly at advocates@hellosuper.com if there is something more we can do here to assist.

      Customer ServiceRefunds & Payouts

      Reviewed Dec. 24, 2024

      Horrible company, we had no choice to go to Super, our previous home warranty company was bought out by them. We called Dec 23 at 7:30 am, it was 59 in our house, my husband called again later that day and was told calls are returned in 24 hours. The next day the call never came, he called them. We were still not given a service date, but told there are not many providers in our area (why weren’t we told this when they took over our plan?) I always thought a house without heat in cold weather was an emergency situation?!

      I finally got a call later in the day telling me there is no one that can come out, and we will have to get someone ourselves and they will reimburse us after they approve the repairs!! We have a warranty because we can’t afford to put out the money for expensive repairs! After my husband called again the rep told him he didn't know about us getting back the 75.00 we already paid them for no service and all the months paying for not even having providers in the area we live. This is an absolute horrible company with even worse customer service.

      Thanks for your vote!
      Super
      Response from Super

      Thank you for bringing this to our attention. We sincerely apologize that you’ve been met with this frustrating experience and we understand how important it is to have a smooth and satisfactory customer journey while using our services. Please email your information to advocates@hellosuper.com - so we can further assist your concerns.

      Customer ServiceCoverage

      Reviewed Oct. 29, 2024

      Two people at Super told me that everything was covered on garage door openers. Guess what? Springs are not covered, although Was opposite what I was told By super representatives. I called to complain and was told by another super's Representative that I should’ve checked online what was covered and what was not covered. I didn’t. That was TWO PEOPLE TOLD ME THAT EVERYTHING WAS COVERED. Will be renewing? I have no idea. Probably not.

      Thanks for your vote!
      Super
      Response from Super

      Thank you for taking the time to share your experience and I sincerely apologize that you've been met with a less-than-desirable claims experience. We take our customer experience very seriously, and will provide feedback to the relevant teams to ensure improvements are made for future claims experiences. Please reach out to us directly at advocates@hellosuper.com if there is something more we can do here to assist"

      TechSales & Marketing

      Reviewed Sept. 11, 2024

      We did not have our AC unit working throughout this summer, and HelloSuper failed to fix the problem. We had to go through the heat wave in California this year (2024) and Super did nothing to help. They only procrastinated and sent technicians multiple times without addressing the problem. The funny thing is that the unit was checked by Super right before Summer. Horrible company, a total scam, stay out from them.

      Thanks for your vote!
      Super
      Response from Super
      Thank you for sharing your review
      I apologize for the frustration experienced and rest assured we have been working diligently throughout your claim to ensure we have handled this matter promptly and within the terms of your home warranty policy.
      Per our records, subsequent to your appointment on August 7, 2024, you were advised of the diagnosis and coverage decision via phone on Aug 9, 2024. You were given an option to proceed with the repair or to choose the cash out option - we show that you elected to go with a cash out and this was received on August 26.

      if you have additional information pertaining to the diagnosis and claim history, we will happily review this, to ensure we have the full picture.

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        Super Company Information

        Company Name:
        Super Home Warranty
        Formerly Named:
        Super Home Inc.
        Website:
        www.hellosuper.com