Super Reviews

Two people at Super told me that everything was covered on garage door openers. Guess what? Springs are not covered, although Was opposite what I was told By super representatives. I called to complain and was told by another super's Representative that I should’ve checked online what was covered and what was not covered. I didn’t. That was TWO PEOPLE TOLD ME THAT EVERYTHING WAS COVERED. Will be renewing? I have no idea. Probably not.

We did not have our AC unit working throughout this summer, and HelloSuper failed to fix the problem. We had to go through the heat wave in California this year (2024) and Super did nothing to help. They only procrastinated and sent technicians multiple times without addressing the problem. The funny thing is that the unit was checked by Super right before Summer. Horrible company, a total scam, stay out from them.

I’m very frustrated with the service I’m actually not getting from these contractors they have. $95 service fee. First, with my refrigerator, the technician never called or emailed me. I had to call to hear that I needed to defrost. The one that took my trust from them and surely will not recommend is the plumbing. My garbage disposal stopped working. Two no show appointments and the company E&S Plumbing keeps saying they came and no one’s home. They claimed to call and I never received any call or text to say they have arrived. I’m now waiting for the so called picture of my door they took when they came. No email as yet. I can find my own handyman and pay less. Super, I have been paying on time every month, now I need you to pay up and provide the service your customers deserve.

I could do that and then would have to wait another 30 days to be active, it would then be considered a Pre-Existing. I had no choice to pay $900 to get hot water or I would not be covered by Super Home Warranty.

I absolutely cannot conceive of anyone giving this company more than 1 star, much less 5 stars. My experience has been a victim of a scam. I was changed from another warranty company to Super without my knowledge. When I requested service on my hvac system, a service tech came fairly soon, then pronounced it repairable & needing to be replaced. He left & I couldn't get any human at Super to talk to me at all about anything. The only phone #'s I could find were recordings telling me to go to the website where I found no information.

I highly recommend Super. I feel comfortable and protected. Using the online app is too easy. I got a notification telling me who was coming in and what time. The service provided by the contractor was seamless. They told me what the issue was, that they would have to put the claim in through Super and they would let me know when they would come back to fix it.

I have used the company a few times and the experiences were okay.

When I signed up with them, it went fine. Their service has been great so far. My recent claim was for a garage door opener. The claims process was fine. Even when there was a delay getting the technician out, I called and they made sure that things got back on track very quickly. Once the techs reached out, everything went great. The techs were quick to respond and they kept me in the loop of how things were going. Having Super definitely helped with the repair cost, and I like having them as the intermediary to deal with the contracting company versus having to find someone myself.

Service started really great especially after COVID. They took care of everything. Then, it became a flight with them to get quality servicers at a certain at certain times and getting them to replace HVAC units instead of trying to repair them for a second or third time. Around '21, it became, "Okay, we'll book a servicer for you. But as soon as it's booked, it's now between you and the servicer from there on out. But recently, things have been better again. Some small plumbing stuff and we needed an exterminator a few weeks ago and we booked one through them through the marketplace. Those experiences have all been very easy and everything has been taken care of in a timely manner. Super since we're paying our $700-ish a year to offset that cost and it's just the smaller co-pay typically that we have to pay and maybe 5 to 10% if it's a big job of out of pocket costs for some things compared to having to pay for the whole job itself.

The service with Super this year is kind of frustrating. It took a while for action to be implemented for our issues. We had an issue with our washer, which took over a month and a half to resolve. It was frustrating not to have a washer for a month and a half. There was something with their technician. He came out and tried to fix it, and said he fixed it, but he didn't fix it. He lied, which caused more issues. They had to hire another technician to come out, which resolved our issue, saying he couldn't fix it. So, then they had to take note of him to process the claim of processing our cash-out to get a new washer. We did not have to pay out of pocket for anything. They were able to give us a gift card to Home Depot. It also covered the cost of installment.