Super Reviews

Been a customer for 5 years, and my experience has gone from bad to worse. Every service request takes weeks for a response. For carpet cleaning, they sent the same restoration company I had complained about before—despite my prior negative review. When I called to request a different vendor, I was told I had no other option. That company charged extra and left my home in a mess: carpets soaked and hardwood floors wet.

I submitted an HVAC claim with Hello Super on November 25. While the claim was approved, they have still not been able to come out and replace my HVAC unit. This has been a miserable situation, especially during cold weather, and even more so with three young children in the house. The lack of follow through and urgency on something as essential as heating has been extremely disappointing. An approved claim is meaningless if the service is never completed. Based on this experience, I would not recommend Hello Super, particularly for critical home systems like HVAC.

I’ve been a Super customer for three years. While the first year was exceptional, the last two have been completely disappointing. They repeatedly failed to fix issues, my disposal broke every few months, and after multiple unsuccessful visits from their technicians, I finally had to hire a plumbing service to replace it myself.

Updated on 11/11/2025: They still have not response to the advocate email address they supplied. Super is a poor choice for a home warranty. $133 a month and denies when you try to cover a normal repair item covered under the contract.

Worst experience ever. They have denied my claims for covered items citing every single excuse possible. Most recently, my refrigerator gasket started to crack, and I called them to have it repaired. They initially denied it because I placed a temp fix on it and they accused me of tearing it myself. When asked for a second review, they stated gapping, which I explained is due to the gasket failure. Lastly, they have a "supervisor" call me and tell me that I should have called them sooner (guess I should have called before it broke) so even though the part is covered, they were denying it again. They refuse to have a second company come out for another opinion even though it is listed in their terms and conditions that I have the right to one. Consult YouTube university or work with a local repair company. It'll save you money and headache. Never again!!!

DON'T DO IT!!! I wish I could leave 0 stars for Super and every Super agent I spoke with including my account manager Gabriel. Horrible follow up. Actually no follow up was ever done. I requested to speak with a manager several times and that never happened. 0 communication with the service provider and no one at Super cared. My family was without air in Texas for almost a month. I'm also a Real Estate agent who has sent clients your way many times but not again.... Way to go Super.

Awful experience – slow, unresponsive, and frustrating. I rarely leave reviews, but my experience with Super Home Warranty has been bad enough that I feel compelled to warn others. Communication is nearly nonexistent. It’s incredibly difficult to reach anyone who can provide real answers. I’ve had to follow up multiple times just to get the most basic updates.

After two years of being with them. I needed work done. Contractor never showed up. Waited three weeks and still no show. And when I asked for someone else to do the job, they said I should speak to the current one at least one time before they switch to different one. I just needed someone to do the job and they failed.

If I could post zero stars, I would. I got a warranty through this company as the result of a home I purchased. (It was purchased by the seller.) I received an email that I needed to activate the account via online registration. They ask for a credit card. (Which I found very odd.) They then billed me for the full amount of the already paid for warranty. So, I had to make a ton of phone calls to get that reversed, but apparently the "Paid for" warranty cannot be used until I give them my credit card number again. So, I guess I don't have the warranty since I'm not willing to give them access to it again. Finally, this warranty company is affiliated to many other companies and gives your contact info to all of them. You will get endless calls from affiliated companies trying to sell you water treatment products, etc. My advice, do your research and perhaps make a better choice.

I have had a significantly negative experience with this home warranty company and would advise potential customers to consider other options. My experience has been characterized by claim denials based on interpretations of the policy that I found unreasonable. Furthermore, the time required to schedule service appointments after submitting a request was excessive. The quality of service provided by the assigned technicians was inconsistent and, in some instances, raised concerns about their professional qualifications.