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$47 to $107
Monthly premium cost
5 states
Service fee
Overall Rating4.1 out of 5
See all 385 reviews

About Super

Super is a subscription-based service that covers breakdowns of household appliances and systems. The company offers three plans — Simple, Signature and Lux — plus access to its “Maintenance Marketplace,” where you can sign up for services like HVAC tuneups, light fixture installation and carpet cleaning. You can submit a request for service from a certified technician 24/7. Super has been in business since 2015.

Pros & Cons


  • Covers up to nine appliances and 10 systems
  • 15-day wait period
  • Maintenance Rewards program


  • Limited availability
  • Covers only one unit per category for most items

Bottom Line

With a plan from Super, you're financially protected when a covered appliance or system breaks down from normal wear and tear. There are three plans to choose from; each includes a $75 to $95 fee when you schedule service. Standout features include the Maintenance Marketplace and highly customizable coverage.

Featured Reviews

Chicago, IL

All my experiences with the techs at Super Home have been really good. I've had to talk to their reps two times and I haven't had any problems. However, sometimes it's a little bi...

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Washington, DC

Super has been great. I really like using them compared to another home warranty company I've used before. They answer the phone. They help. They send people out quickly and even ...

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Super coverage

Super has three subscription levels: Simple, Signature and Lux. All three plans offer base coverage of the following appliances and systems:

  • Air conditioning system
  • Heating system/heat pump
  • Major kitchen appliances
  • Interior electrical system
  • Interior plumbing and plumbing stoppages
  • Water heater
  • Ceiling fans and central vacuum
  • Garage door openers


Each plan differs in both the household items it covers and the coverage amounts:

  • Simple covers six common home appliances and 10 systems.
  • Signature covers everything in Simple, plus a kitchen refrigerator, washer and dryer. It also includes Super’s "It’s Covered" upgrade, which covers more parts of specific appliances and systems, like springs on your garage door and smoke detectors.
  • Lux is Super’s highest-level plan, covering everything in Signature, plus gas fireplaces and fire pits, smart-home devices, and water softener and reverse osmosis systems. It also comes with enhanced plumbing coverage. Lux has higher coverage limits for appliances and some systems.

All of Super’s plans have a $30,000 aggregate annual limit.

Super cost

Super’s coverage costs vary depending on where you live, your home’s size and the amount of coverage you want. For example, at the time of publishing, you can expect to pay the following costs if you own a home in Texas that’s less than 5,000 square feet:

  • Simple: $50 a month ($559 per year)
  • Signature: $73 a month ($839 a year)
  • Lux: $118 a month ($1,379 a year)

Super coverage exclusions

Super’s coverage includes only specifically named items and components. It's intended to cover the costs to repair or replace covered home systems and appliances when they fail from normal wear and tear.

Some of Super’s general exclusions include the following:

  • Known defects that existed on or before your plan’s effective date
  • Breakdowns due to improper use, acts of nature, missing equipment, lack of maintenance, pest damage or manufacturer defects
  • Consumable parts, like bulbs, filters and batteries

You can learn more about Super’s exclusions by asking to see sample terms of coverage.

Super claims

You can submit a claim with Super either by contacting customer service, logging in online or using the company’s mobile app. With the app you can quickly submit claims, view account updates and receive notifications when a technician is on the way to your home.

Coverage limits

All three Super plans come with no limits on most systems, including air conditioning, heating and heat pumps, ductwork, interior plumbing and plumbing stoppages, central vacuum and garage door openers.

System coverage limits differ on water heaters, ceiling fans and interior electrical work.

Water heater $1,500 per occurrence $1,500 per occurrence Unlimited
Interior electrical $5,000 $5,000 Unlimited
Ceiling fans $250 per occurrence $250 per occurrence $500 per occurrence

For appliance coverage limits, both the Simple and Signature plans come with a $3,000 limit on each covered appliance. The Lux plan has a $10,000 limit.

Super FAQ

Is Super legit?

Super is a legitimate company providing home service plans in 15 regions across eight states. The company offers three plans with customizable levels of coverage, so most homeowners will be able to find a subscription that matches their needs. Super has been in business since 2015.

What is Super?

Super’s subscription-based home service contracts cover breakdowns of home appliances and systems. Super also helps homeowners access maintenance services through its Maintenance Marketplace. Super is based in San Francisco and refers to itself as an “insurtech” company.

How does Super work?

Once you purchase a Super subscription, your coverage begins in 15 days. If a covered appliance or system breaks down, you contact the company by phone or online to schedule service. You pay a fee of $75 to $95, and the company sends a licensed and insured technician to fix the item. If it can’t be repaired, Super pays for a replacement or writes you a check.

Super also has a Maintenance Marketplace you can use to schedule a variety of services. Pricing starts at $75. You can earn rewards toward the cost of services by referring others to Super.

Where is Super available?

Super is available in 15 cities across the country as of publishing:

  • Atlanta, Georgia
  • Austin, Texas
  • Baltimore, Maryland
  • Bay Area, California
  • Charlotte, North Carolina
  • Chicago, Illinois
  • Dallas, Texas
  • Houston, Texas
  • Los Angeles, California
  • Winston-Salem, North Carolina
  • Phoenix, Arizona
  • Raleigh-Durham, North Carolina
  • San Antonio, Texas
  • San Diego, California
  • Washington, D.C.
Does Super require a home inspection?

No, Super does not require a home inspection. However, customers have the option to submit a home inspection report to confirm that a preexisting condition was not previously detected.

What does Super's home warranty cover?

Super offers three plans with different levels of coverage, but all of its plans cover at least the following appliances and systems:

  • Air conditioning system
  • Heating system/heat pump
  • Major kitchen appliances
  • Interior electrical system
  • Interior plumbing and plumbing stoppages
  • Water heater
  • Ceiling fans and central vacuum
  • Garage door openers
Is there a waiting period for Super?

Super doesn’t cover any repairs until 15 days after you sign up for coverage. This waiting period is waived if you are signing up in conjunction with a real estate transaction within 15 days of the closing date.

Will a Super home warranty replace my AC?

All Super plans include coverage for air conditioning. Whether Super will replace your air conditioner depends on the specific circumstances. We recommend consulting the terms of your coverage for more information.

Super Reviews

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Page 1 Reviews 0 - 5
Verified purchase
Customer ServiceTechPrice

Reviewed Aug. 14, 2023

Very satisfied. I have had 2 issues over the years, neither directly Super's fault. But they are an indication of the tough/annoying industry they operate in and a reminder for me of the huge convenience of having Super as intermediary. The first is that it took months to get a new furnace unit from the supplier according to the contractor (resulting in months without heating). I'd call Super once in a while to get an update on my ticket and they were always responsive and good at getting a response from the contractor. They just couldn't do anything about getting the unit itself faster short of assigning a different contractor, which could have delayed the process even more.

The second is shenanigans in calculating the cost of replacement for a washing machine. This is more Home Depot/Lowes/Best Buy's dishonest pricing practices rather than Super. But Super could be the better company here and not nitpick over less than $50. These stores charge for "optional" installation accessories (tubes, brackets, etc) but you can't order without them. Concretely, it meant I got less than the actual cost of the replacement washing machine they identified for me.

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Response from Super
Hello Herve,
Thank you for taking the time to share your thoughts and experiences with Super Home Warranty. We are genuinely pleased to hear that you've been satisfied with our responsiveness and our role as an intermediary in handling your issues, even in the face of challenges within the industry.

I want to specifically address the concern you've raised about the calculation of the replacement cost for your washing machine. We recognize that the practices of some retailers can add complexity to the replacement process, and we're sorry that this situation led to confusion and dissatisfaction. At Super, we work diligently to provide fair solutions, taking into account all relevant factors and working within the constraints of our agreements with various suppliers.

In light of your feedback, we are examining our procedures for handling these types of situations, aiming to bring even more clarity and fairness to the process. If the situation warrants a reassessment, please rest assured that we are more than willing to reevaluate the decision, taking your unique circumstances into consideration.

We truly appreciate your continued trust in Super, and your insights will undoubtedly help us enhance our services for all of our valued customers. If you have any further questions or concerns, please don't hesitate to reach out to our Customer Service team directly. We remain committed to providing you with the best possible service and support.

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    Verified purchase
    CoverageTechOnline & App

    Reviewed Aug. 9, 2023

    Our hot water heater failed and had to be replaced. The process with Super Home was very smooth. I was a little confused at first by their app, but once I figured out how to ask for help with it, they had people come in and check it. Then, because the warranty only covered part of the cost of the water heater, there was a process to go through of agreeing to pay a certain amount of it. Immediately after that, they had it installed. There was a problem with the water heater but that was corrected right away by the people, so that was good.

    Whenever I would call Super Home, I've had people who were incredibly kind, helpful, and thoughtful. But I've had people who were dismissive. Also, I sometimes talked to people in India in the middle of the night for them, and I felt bad for them, especially when it was hard for them to be able to know exactly what was going on here. As for the technicians, there was one guy who was dead awful and impossible to work with, and in the end, never came back. But except for that, most of the technicians we've had have been good. The most recent ones came out for our dryer and when these two guys came over, they fixed it and left. They were great.

    We've had a lot of things fail and have to be replaced, and Super Home have done that. Having the dishwasher and the microwave replaced was a big benefit. But it's been a little frustrating when what they've decided to do is buy us out. The options are they can give us a really low end thing or they'll send us a check and we can decide what low end things we want to get. But they have made good. Also, we are paying for some extra coverage because we have a well and an HVAC system where there's a pump that's really old. Aside from that, when I'd use their website, sometimes, things would be listed in categories that I wouldn't expect them to be listed in. For instance, they would send someone out do a seasonal inspection of the HVAC system, but they wouldn't tell you that. They'd only list that during certain months.

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    Response from Super

    Hello Grace, Thank you for taking the time to share your detailed experiences with Super Home. We are genuinely pleased to hear that many of your interactions with our team were smooth and that our technicians were able to address your needs promptly. Your kind words about the staff who were helpful and thoughtful are greatly appreciated.

    However, we are truly sorry for the inconsistencies and frustrations you faced. It's concerning to hear about the dismissive behavior from some representatives and the difficulties you faced with our app and website. Your feedback is essential to us, and we assure you that we will carefully review these issues to enhance our services further.

    In regard to the replacement options and the categories listed on our website, we will make it our priority to provide clearer information and more satisfying choices. Your satisfaction is paramount to us, and we want you to feel confident and content with our service.

    Verified purchase

    Reviewed July 25, 2023

    All my experiences with the techs at Super Home have been really good. I've had to talk to their reps two times and I haven't had any problems. However, sometimes it's a little bit hard to get in touch with them. You have to go through menus, like selecting a bunch of numbers to get in touch with them. Our policy with them is for our rental building and I don't have a management company or a maintenance staff. If my tenants call with a problem, I feel like I have maintenance staff because I can call Super and send them a repairman over. They can coordinate with my tenants. I don't have to hire a maintenance staff.

    We also have an aging HVAC system and I feel a lot of comfort that I don't have to have 10,000 or $15,000 in my pocket to potentially replace it because I have some degree of faith and confidence that I have this protection. I'm not in it on my own. I had a dishwasher that wasn't draining well and they sent a technician three times and eventually replaced the dishwasher. My most recent claim was for the drain in our basement shower. It was draining slowly and also sometimes backing up. We called them and they sent a plumber who routed the drain and found a ton of hair in it. Now, it's running clean.

    I have recommended them to a friend. I was nervous to get a warranty company because, a lot of times, I've heard that it can be a little bit of a racket. There's a lot of breakage in warranty companies. But I have had a lot of success. We've had problems with our building and, year over year, we're coming out ahead of our premium payment. So, that's why we keep renewing with Super Home.

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    Response from Super

    Hi Becky, Thank you deeply for taking the time to share your comprehensive experience with Super. We're heartened to know that our technicians and the services provided have continually met your expectations. Your kind words paint a vivid picture of the trust and relief that we aim to provide all our homeowners with.

    We acknowledge your feedback regarding the accessibility of our team and will continually work to streamline our process to make reaching us more straightforward. Your comfort, peace of mind, and satisfaction are our topmost priorities, and we're elated to have been your reliable partner, especially in the instances you've highlighted, from your HVAC system to the basement drain issue.

    Thank you for your vote of confidence in recommending us to a friend. We are immensely grateful for your continued trust in Super Home and look forward to serving you, and your tenants, in the years to come.

    Verified purchase
    Customer ServiceClaims HandlingCoverageTechPunctuality & SpeedOnline & App

    Reviewed June 8, 2023

    We've never had good experiences with home warranty programs before. It felt like there were too many exclusions or it was too difficult to book or the value just wasn't there, but we accepted Super Home because it was a gift from our real estate agent and it was super easy. Through the app, I was able to book everything. I was able to get a provider, not usually the next business day, but the following one. Always within 24 to 48 hours, they had a provider who was available and they were always really great. So, I was really surprised. I felt the biggest value from it was I didn't have to do the research on the provider. I didn't have to go out and find out who's a good plumber or who's a great HVAC person. So, it was great.

    There was an HVAC service recently, and it turns out that there was a piece that needed to be replaced. It was something clearly that we couldn't take care of ourselves. We didn't have the expertise to do it ourselves. They came out quickly and took care of it. Through the Super app, I was able to do the claim and describe what the issue was. The original day, the HVAC person was supposed to come out, but they had their truck broke down, so they had to come out the next day. Super was great about keeping me informed about it and they were able to complete everything before the holiday weekend. It was very nice.

    The big difference was with Super, I'm able to upload pictures and describe what the issues are. So, the service provider came super prepared and he had the parts. Just based on my description of the issue, he had an idea of what might be the problem. So, he was able to take care of it quickly. Everyone who's come has been super nice. There are a few things I really appreciate about them, which is why I continued with Super again. They're all super polite and respectful. They all made sure that the problem was really solved, and none of them tried to upsell me on anything. They would tell me things about the house that I might not have known otherwise and other things that I can do to maintain some of the systems. I was so enthusiastic about Super. I've been able to use them really productively. I feel like at the end of the contract, I'll get my value back.

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    Response from Super

    Hello Yvonne, Thank you for the feedback and positive rating! We appreciate your feedback about the app and our contractor's work. Super looks forward to providing you with a continual great customer experience for any future claims you may have.

    Verified purchase
    Customer ServiceClaims HandlingCoverageTechPricePunctuality & Speed

    Reviewed May 12, 2023

    Super Home keeps the expense down. To call a contractor ourselves seem to be a different fee. They would charge more. But with Super, I only have to come up with $75. It's easier to come up with that than to come up with a few thousand dollars that we can see is only a minor thing. When I submit a claim, it’s easy and quick. Our water heater went out and started leaking water. So, we reported it to Super and they sent two people out that does that type of work and they shut off the valves where they can remove the tank. The contractors told us it was gonna be an out-of-pocket expense and Super would get with us. So, we were on pins and needles and praying for a blessing, and it came in the mail. It was only 300 and some dollars.

    I was so amazed because when I went to Home Depot to try to price a good water tank for our size house and to cover the amount of people, we had to pay at least over $1,000 and that wasn't counting on the work that they have to put in to install it. Everything happened in about a week. When the men told us we were gonna have an out-of-pocket expense, they also said that Super will have to order the unit that we already have and they would be back to install. The next thing I know, a couple of days later, they were coming back with it.

    I had a neighbor who saw the technician that comes out to check the HVAC and she asked me how much it cost. I said I have a warranty on the house called Super and we just pay a yearly price but I didn't mention the deductible. She didn't inquire anymore but I recommend Super Home. It covers absolutely everything inside the house, even down to the refrigerator and the microwave. The service with Super is a relief. When somebody in the household mentions something that needs to be done, I'd say I'll come down and check. I’ll make sure I got $75 in my bank account and then we'll call Super. It keeps everybody at ease. I've experienced some good contractors, even to the point that when they come, they will offer a direct contact to call them if something they were working on didn't hold up overnight. And every time we have called, they come right back at no extra fee to us.

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    Response from Super

    Hi Sherry, We're extremely grateful for your thoughtful and detailed review. We strive to provide a hassle-free and economical solution to all our customers and it's heartening to hear that we were able to do that for you.

    Your words of appreciation validate our commitment to our customers and make us even more determined to continue to provide high-quality, convenient, and affordable home warranty services. We're pleased to learn that the convenience of our $75 deductible, the quick claim process, and our dedicated network of professional contractors worked seamlessly for you.

    Knowing that Super Home Warranty brings you peace of mind and keeps your household running smoothly is the highest compliment we could receive. We are also thrilled to hear about the positive experiences you've had with our contractors and their follow-up service.

    We appreciate your recommendation and are ready to assist with any future needs. Once again, thank you for entrusting your home with Super Home Warranty and sharing your experience.

    Verified purchase

    Reviewed Sept. 17, 2023

    Part of the paperwork was a contingency for the closing of the house we bought. We had to create an account, but then the paperwork wasn't coming through. And so, we had to create a new account and they cancelled the old policy. It ended up getting to the right outcome but it was painful. Other than that, we used their team to have somebody inspect our air conditioning and the techs did a good job.

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    Verified purchase

    Reviewed Sept. 16, 2023

    I've been satisfied with their service. They've been very nice, courteous and responsive. They're very good about calling me back and letting me know that it's still being looked into and to be patient. I've heard some horror stories regarding some of these home insurance companies. But that was not my experience.

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    Response from Super

    Hi Pallavi, Thank you for the 5-star rating! It's very appreciated! We are happy to assist in making your home care needs as hassle-free and pleasant as possible.

    Verified purchase
    Customer Service

    Reviewed Sept. 15, 2023

    I have used Super a few times, and I've been very pleased with it. When I had a gas leak at my house, Atmos came and turned off my gas. The next morning, my refrigerator went out unbeknownst to me, and I walked through my kitchen in water where the ice had melted. I made a call and Super sent a repairman out and found out it was my compressor. Then they gave me money to replace my refrigerator. I put a little more with it than what they gave me because they matched my unit. But I like the water and ice on the outside of the unit, so I paid a little bit more than what they gave me, but I'm very pleased with them.

    When they turned the gas back on, my tankless hot water heater would not relight. The gentleman that came was very nice. I had to call them back again and they're waiting for a part to come and repair that. So I've not had any bad dealings with Super. They've taken care of me greatly. I've not had any person who came out that I didn't feel comfortable with. For what I pay, it's well worth it.

    My son-in-law started this policy for me and when he passed away, I didn't know anything about it. So when we found this paperwork, I called Super and talked to Kim. She was a godsend because I had no idea what my son-in-law had done. She said, “Well, you're a few days out of the time period, but we're gonna waive that.” So she let me renew it. She was very kind. Super has been nothing but nice to me. Any time I call, they're right there, Johnny-on-the-spot.

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    Punctuality & Speed

    Reviewed Sept. 11, 2023

    Super is always quick and efficient in finding quality companies to perform repairs. We had an AC issue during hot Arizona summer days so quick service was a must- and Super delivered! The AC company that came to our home was on time and provided great customer care and service; including quickly finding and installing a broken AC part.

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    Response from Super

    Hello Jeff, Thank you for the feedback and positive rating! Super values the incredible partnerships with our contractors and is happy to hear your experience was great. We're happy to assist in making your home care needs as hassle-free and pleasant as possible

    Verified purchase
    Customer ServiceClaims HandlingTech

    Reviewed Sept. 7, 2023

    I needed A/C repair and contacted Super. Service company So Cool Solutions was sent out to my property. I do not occupy the property. It is occupied by a tenant so I had to make special trips to the residence. They initially refilled the coolant and charged the compressor stating that the tubing was loose. This did not fix the problem. I called a second time requesting service because the system reverted back to not cooling. Both times I paid the required service fee of $95. A 3rd visit was required and at this time they looked at the interior unit and diagnosed a leak in the coil stating that they initially thought it was the outdoor unit. The repair required a replacement of the coil and once this was presented to Super you refused to pay.

    I received a call from Patrick in the claim approvals department stating that this was a pre-existing condition and that Super was denying the claim. He had no substantial evidence to this effect and when I asked the service provider when and how this leak started they said it is hard to tell. They could not pinpoint a date. I have to mention that Patrick's customer service skills have a lot to be desired. He was curt, abrupt and aggressive in his tone. I called back to speak with Patrick further on this issue and got Anish on the phone who was unknowledgeable and unable to help in any way. I asked to speak with Patrick initially and then a manager and was told he was unable to transfer me. He said he was a leaving a message for someone to call me back and that was 10 days ago and I am still waiting for that call.

    I called a 3rd time and spoke with Larry who was somewhat helpful by forwarding my appeal to his manager. However, the outcome was the same. Denied. It appears to me that Super didn't want to pay the costly claim and looked for ways to escape responsibility. As to reason number 1 why no one in management returned my call when requested. It should not have taken 3 visits before this issue was diagnosed. If Super feels that this was a pre-existing condition then that should have been determined on the 1st or 2nd visit given that Patrick stated existing leaks require large quantities of Freon, my system was not empty of freon by the way.

    The curt responses I received from Payrick and Anish were unprofessional and unnecessary. I expect better customer service from Super when handling claims such as mine. This does not sit well with me and I will be writing reviews of the company on public sites and contacting the Better Business Bureau in reference to how Super handles its customers.

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    Response from Super

    Hello Kyndall,

    First and foremost, we would like to extend our sincerest apologies for the inconvenience and distress you've experienced with your A/C repair claim and our services at Super. Your feedback provides crucial insights.

    Regarding the diagnosis of the A/C unit, we understand your concerns about the multiple visits and the eventual determination of the issue. Super continuously strives to offer efficient and accurate service, and it's clear that we missed the mark in this case. We are looking into our collaboration with So Cool Solutions to ensure that such oversights don't recur.

    We deeply regret to hear about the manner in which your interactions with our care reps were handled. We will ensure that your feedback is passed on to the appropriate teams for internal review and training.

    With regard to the claim denial based on the presumed pre-existing condition, we appreciate your perspective, especially concerning the freon levels in your system. Super aims for accurate evaluations and has reviewed your case to ensure all aspects were adequately considered in the decision made.

    Once again, thank you for your feedback. We're committed to learning from these situations and ensuring that future interactions with our service are positive and up to the standard you expect.

    Resolution In Progress
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    Super Company Information

    Company Name:
    Super Home Warranty
    Formerly Named:
    Super Home Inc.