Super Reviews
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About Super
Super is a subscription-based service that covers breakdowns of household appliances and systems. The company offers three plans — Simple, Signature and Lux — plus access to its “Maintenance Marketplace,” where you can sign up for services like HVAC tuneups, light fixture installation and carpet cleaning. You can submit a request for service from a certified technician 24/7. Super has been in business since 2015.
Visit www.hellosuper.com- Covers up to nine appliances and 10 systems
- 15-day wait period
- Maintenance Rewards program
- Limited availability
- Covers only one unit per category for most items
Helpful Reviews
Super coverage
Super has three subscription levels: Simple, Signature and Lux. All three plans offer base coverage of the following appliances and systems:
- Air conditioning system
- Heating system/heat pump
- Major kitchen appliances
- Interior electrical system
- Interior plumbing and plumbing stoppages
- Water heater
- Ceiling fans and central vacuum
- Garage door openers
Plans
Each plan differs in both the household items it covers and the coverage amounts:
- Simple covers six common home appliances and 10 systems.
- Signature covers everything in Simple, plus a kitchen refrigerator, washer and dryer. It also includes Super’s "It’s Covered" upgrade, which covers more parts of specific appliances and systems, like springs on your garage door and smoke detectors.
- Lux is Super’s highest-level plan, covering everything in Signature, plus gas fireplaces and fire pits, smart-home devices, and water softener and reverse osmosis systems. It also comes with enhanced plumbing coverage. Lux has higher coverage limits for appliances and some systems.
All of Super’s plans have a $30,000 aggregate annual limit.
Super cost
Super’s coverage costs vary depending on where you live, your home’s size and the amount of coverage you want. For example, at the time of publishing, you can expect to pay the following costs if you own a home in Texas that’s less than 5,000 square feet:
- Simple: $50 a month ($559 per year)
- Signature: $73 a month ($839 a year)
- Lux: $118 a month ($1,379 a year)
Super coverage exclusions
Super’s coverage includes only specifically named items and components. It's intended to cover the costs to repair or replace covered home systems and appliances when they fail from normal wear and tear.
Some of Super’s general exclusions include the following:
- Known defects that existed on or before your plan’s effective date
- Breakdowns due to improper use, acts of nature, missing equipment, lack of maintenance, pest damage or manufacturer defects
- Consumable parts, like bulbs, filters and batteries
You can learn more about Super’s exclusions by asking to see sample terms of coverage.
Super claims
You can submit a claim with Super either by contacting customer service, logging in online or using the company’s mobile app. With the app you can quickly submit claims, view account updates and receive notifications when a technician is on the way to your home.
Coverage limits
All three Super plans come with no limits on most systems, including air conditioning, heating and heat pumps, ductwork, interior plumbing and plumbing stoppages, central vacuum and garage door openers.
System coverage limits differ on water heaters, ceiling fans and interior electrical work.
| Simple | Signature | Lux | |
|---|---|---|---|
| Water heater | $1,500 per occurrence | $1,500 per occurrence | Unlimited |
| Interior electrical | $5,000 | $5,000 | Unlimited |
| Ceiling fans | $250 per occurrence | $250 per occurrence | $500 per occurrence |
For appliance coverage limits, both the Simple and Signature plans come with a $3,000 limit on each covered appliance. The Lux plan has a $10,000 limit.
Super FAQ
Is Super legit?
Super is a legitimate company providing home service plans in 15 regions across eight states. The company offers three plans with customizable levels of coverage, so most homeowners will be able to find a subscription that matches their needs. Super has been in business since 2015.
What is Super?
Super’s subscription-based home service contracts cover breakdowns of home appliances and systems. Super also helps homeowners access maintenance services through its Maintenance Marketplace. Super is based in San Francisco and refers to itself as an “insurtech” company.
How does Super work?
Once you purchase a Super subscription, your coverage begins in 15 days. If a covered appliance or system breaks down, you contact the company by phone or online to schedule service. You pay a fee of $75 to $95, and the company sends a licensed and insured technician to fix the item. If it can’t be repaired, Super pays for a replacement or writes you a check.
Super also has a Maintenance Marketplace you can use to schedule a variety of services. Pricing starts at $75. You can earn rewards toward the cost of services by referring others to Super.
Where is Super available?
As of publishing, Super is available in 34 states and Washington, D.C.
Does Super require a home inspection?
No, Super does not require a home inspection. However, customers have the option to submit a home inspection report to confirm that a preexisting condition was not previously detected.
What does Super's home warranty cover?
Super offers three plans with different levels of coverage, but all of its plans cover at least the following appliances and systems:
- Air conditioning system
- Heating system/heat pump
- Major kitchen appliances
- Interior electrical system
- Interior plumbing and plumbing stoppages
- Water heater
- Ceiling fans and central vacuum
- Garage door openers
Is there a waiting period for Super?
Super doesn’t cover any repairs until 15 days after you sign up for coverage. This waiting period is waived if you are signing up in conjunction with a real estate transaction within 15 days of the closing date.
Will a Super home warranty replace my AC?
All Super plans include coverage for air conditioning. Whether Super will replace your air conditioner depends on the specific circumstances. We recommend consulting the terms of your coverage for more information.
Still have questions?
Super Reviews
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Reviewed June 28, 2026
I had issues with dishwasher and garbage disposal not working. Service from Sharp was 100 percent with all from the timing to fixings the problems. Thank you for finding a excellent company.
Thank you for your kind review! We're delighted to hear that Sharp provided exceptional service and quickly resolved your dishwasher and garbage disposal issues. We appreciate your recognition of our service partner and are grateful for the opportunity to assist you. Thank you for choosing Super!
Reviewed June 28, 2026
Just bought a home and Super warranty came with it. They called me a few days after my closing date with the welcome call and the lady was super nice and friendly and very knowledgeable about the super warranty. She told me that if I needed to contact her I could call her on the number that I received the call if I had any future questions or concerns. Little did I know from that welcome call. They also gave me a free key service through their warranty to re-key my home up to six keys and six locks, which is amazing! I’ve looked through their app. They have a maintenance calendar, which helps me stay up-to-date on things that I need to do to keep my house up and going well. I look forward to keeping super home warranty for the rest of my homeowning years. Definitely recommend.
Thank you for your wonderful review and welcome to Super! We're thrilled to hear you had such a positive onboarding experience and are already enjoying benefits like the complimentary re-key service and our maintenance calendar. We truly appreciate your recommendation and look forward to being there for you throughout your homeownership journey!
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Reviewed June 9, 2026
Kyle ** was the service technician sent out by All American Heating & Air-Conditioning and he was very friendly and knowledgeable and had our A/C back running in a very short period of time. I would recommend this company to anyone who has an A/C need.
Thank you for taking the time to share your experience! We're delighted to hear that Kyle provided friendly, knowledgeable service and was able to get your A/C up and running quickly. We truly appreciate your recommendation of All American Heating & Air Conditioning and will be sure to share your kind words with Kyle. Thank you for trusting us with your home comfort needs!
Reviewed May 23, 2026
We’ve had Super for seven years now and they have always come through whenever we needed them. Couldn't be happier. If you are considering a Home Warranty I would highly recommend using Super.
Thank you for your loyalty and continued trust over the past seven years! We’re thrilled to hear that Super has consistently been there for you when you needed us most. Your recommendation means a great deal to our team, and we truly appreciate you taking the time to share your experience. We look forward to continuing to provide you with reliable service for years to come!
Reviewed May 3, 2026
My AC unit compressor was broken. Technician ordered it from the manufacturer and fixed it. Other contractor would have made me replace the unit.
Thank you for your review! We’re glad to hear your technician was able to get the compressor replaced and your AC back up and running. We appreciate you taking the time to share your experience.
Reviewed May 26, 2026
Purchased the LUX Plan ($1,399/year) for my home in Cary, NC. My GE Profile built-in oven/microwave failed. Super's technician attempted two repairs with original GE OEM parts - both failed. Super then misrepresented two separate contract provisions (the service guarantee period and the second opinion process), reversing both only after I cited the actual contract language. They offered $450, then $250, to fix a unit that costs $3,499-$5,299 to replace. At Super's request, I arranged a factory-certified GE diagnostic through Bodewell. The GE technician confirmed both components had already been replaced and failed, and said replacement is the only reliable solution. Super committed in writing to issue a determination within 2 business days. As of today, over a week later, they have not responded. Three deadlines missed total. I have filed complaints with the NC Attorney General and BBB.
Reviewed May 22, 2026
I officially moved into the property on Friday, May 15, 2026. Shortly afterward, I discovered that the AC system was not cooling during an active multi-day heatwave, with indoor temperatures reaching approximately 96 degrees. I promptly opened a claim through the home warranty company, Super, on Monday after discovering the issue.
Since then, I have experienced significant delays, poor communication, and a denial of coverage despite the circumstances and timing of the failure. The assigned contractor, Lindsay Heating and Cooling LLC, failed to arrive during the scheduled service window , Wednesday, May 20 between 8am- 12 pm, and ultimately did not arrive until approximately 8:15 PM after I spent the entire day waiting under unsafe heat conditions. After briefly accessing the rooftop condenser area, the technician advised that the system could not be serviced that same evening, leaving me without any meaningful resolution.
Super has since denied coverage, citing that the unit was completely low on refrigerant and likely contains a significant leak within the sealed system. However, the HVAC system is a 2019 R-410A system, and the home inspection report did not identify, disclose, or reference any refrigerant leak, sealed-system issue, or indication that the HVAC system was not functioning properly at the time of inspection.
Additionally, Super’s own Buyer Coverage language states that unknown pre-existing defects may be covered if: the defect was unknown, not caused by the current homeowner, and would not have been detectable during a standard home inspection or simple mechanical test. At no point prior to occupancy was I aware of any refrigerant leak or sealed-system defect. Given the immediate timing following closing and occupancy, along with the contractor’s determination that the system was completely low on refrigerant and likely leaking over time, I believe this matter warrants further review and escalation. This is my first home. I am extremely disappointed in both the customer service handling and denial determination, given the timing immediately following closing and occupancy.
Hello Brittany, I understand your concerns regarding the coverage decision and timing of the failure. The technician confirmed the HVAC system was completely empty of refrigerant and observed oil staining consistent with a refrigerant leak. Based on the technician findings, visible condition, and the claim being filed 3 days after coverage began, Super determined the condition existed prior to the policy start date and is not eligible for coverage under the plan as a pre-existing condition.
Reviewed April 25, 2026
I had been a HomeServe home warranty customer for many years. A few years ago, my service agreement was transferred to Super Home Warranty because HomeServe no longer offered the home warranty in my area. I recently had a situation where my dryer was making a loud screeching noise. I filed a claim and Super sent out a technician that fixed the screeching noise. After fixing the screeching noise the dryer immediately starting making a thumping noise. I asked the technician why I now had a new noise after he just fixed the screeching noise and he simply stated the dryer was old and there was nothing further he could do.
I reported the situation to Super and requested they send a technician from another company out. The new technician informed me there was something bent inside the dryer that he straightened out. That got rid of the thumping noise but the technician said the noise would probably come back in a few days – which it did. I then contacted Super again and they sent the same technician out who stated the problem was now unrepairable and that the dryer needed to be replaced. Super refused to replace the dryer and after escalating to the problem to a manager, informed me there was some stipulation in the service contract that stated the noise problem was not covered under their plan. So now I’m stuck with a dryer that makes noise that happened after a Super technician repaired the dryer and I will have to replace the dryer at my expense.
I immediately cancelled my service agreement with Super Home Warranty as this type of response is unacceptable. The company refused to take responsibility for a problem caused by their technician and now I end up having to pay for their technician’s mistake in creating a new noise problem after the initial repair? Unbelievable! My recommendation is to steer clear from using Super Home Warranty as your home warranty company! It will end up being a waste of your time and money and you will be dealing with customer service folks that are not willing to accommodate you has a customer.
Hello Rex,
Thank you for bringing this matter to our attention. We’re sorry to hear about your experience.
Your submission did not include any identifying or contact information. If you would like us to review your concerns, please email advocates@hellosuper.comwith your full name, service address, and any claim details.
Once received, we will review and respond accordingly.
Respectfully,Marina
Executive Escalations Lead | Super
Reviewed April 15, 2026
Three months after closing on our first home, our dishwasher console failed. Super's technician confirmed the diagnosis: mechanical failure. My plan covers all mechanical components and parts of the dishwasher. Console failure isn't on the exclusions list. Then came the denial email. I'm quoting it exactly: "After careful review, we have found that the breakdown is unfortunately not due to pest damage and is not covered by your policy." The sole exclusion cited: "Pest or pet damage."
Super told me in writing the failure is not due to pest damage — then denied my claim for pest damage. I have the email. We completed a professional pest inspection before closing and paid $299 for a seal-up after closing. And as a Buyer's Coverage holder, my contract explicitly covers unknown pre-existing conditions not detectable at closing. Super's own denial email confirms the dishwasher was working at closing.
Super's technician also damaged our hardwood floors during the visit. I submitted a repair estimate of $723.67. No response. On March 25, I sent a formal written demand CC'd to the Montgomery County Office of Consumer Protection and the Maryland Insurance Administration. The county responded within 24 hours. As of April 15 — 14 business days later — Super has not responded at all. I am now pursuing AAA arbitration, small claims court for the floor damage, and formal regulatory complaints. Their own email proves the denial is invalid. They just don't care.
Hello,
Thank you for bringing this to our attention. We’re sorry to hear about your experience and understand your concerns.
I will be personally reviewing your claim and the details surrounding this matter. We will follow up with you directly through Super to address your concerns.
Respectfully,Marina
Executive Escalations Lead | Super
Reviewed April 10, 2026
I didn’t know my warranty company Platinum Home Warranty, who were amazing, was bought out by a subpar company called Hello Super. My first time submitting a claim, for a simple toilet valve was denied…. They said there was sediment in it. The plumber never mentioned sediment when he came to diagnose. Hello Super just made that up, to deny my claim. Cancelled them immediately, I’m out $75… They are thieves. Stay away from them.
Hello,
We’re sorry to hear about your experience and appreciate you taking the time to share your feedback.
This is not the level of service we aim to provide, and we regret the frustration this situation caused. If you would like us to review your experience further, please feel free to reach out to our team directly.
Super Company Information
- Company Name:
- Super Home Warranty
- Formerly Named:
- Super Home Inc.
- Website:
- www.hellosuper.com