ServicePlus (Formerly Total Home Protection)

Terrific interaction from Service plus when booking the home visit throughout the day of service. Jerry did a fantastic task fixing my central vacuum as well as was really professional. Very advise Solution And also for your fixing needs.

'Service plus' was a great choice we've made. They came very quickly at my request. My heating system break down and freezing temperature. I got my heat up same day. I think we got a really good deal.

Jesse ** was my point of contact with Total Home Protection. He was very friendly, professional and knowledgeable about my home protection policy. All my questions and concerns were answered. He is a great asset to your company! I am looking forward to having my home repairs covered again after a horrible experience with "Choice Home Warranty".

Just signed up, so all I can speak to is the agent's performance. George gave me all the options available attempting to reduce the monthly costs and answered all my questions about the coverage and program. So far so good.

I bought 3 platinum plans for my three houses for 5 years. I’ve had submitted 4 claims with this company since 2020 till now, that haven’t been taken care of. They denied all my claims. They told me to go ahead buy my counter top range and they will send me $300 back in June 2021 for my counter top stove and all the rest was denied due to wear and tear and was old. I spoke with them again last week and they told me due to covid they didn’t have anyone to cut the checks! That’s crap!!! It’s been almost a year! So far they haven’t pay for any of my claims.

After advertising 'if we can't repair it we will replace it' which draws you in and then my refrigerator freezer fan went down and I filed a claim, they came and looked and I didn't hear back from them so I called and they told me they couldn't get the part, even though I found many places online myself! They then told me it had to come straight from the manufacturer! I told them that as of the year of the fridge the parts were probably sold to third party parts places! What makes the difference as long as my freezer gets fixed??? If a part goes bad on my car, NAPA or Autozone parts fix it just fine and probably cheaper! They still refused and I've been without a freezer! They told me they couldn't fix it so I said per your ad then you should replace it and they again refused! Scam company and I will be filing suit with the attorney general's office and I recommend you do the same.

I’ve had a 3 of claims, **, **, and ** that haven’t been taken care of. Supposedly checks for $200 for each have been submitted to me for close out but still haven’t seen a dime. You provide very weak customer service and are not good at communication.

Kansas had a winter storm arrive February 2nd and my furnace had difficulty keeping up. On February 4th I made a request for service. On February 9th I received an email stating that I was to find a company to look at the issue and ServicePlus would reimburse me. I couldn't find a company that would work with Service Plus. They stated that the company doesn't pay their bills. On February 17th I was contacted by a heating and air company that stated they would look at my furnace. He secured the part and had it working that day. The heating and air company contacted me that evening stating that Service Plus hadn't paid them and that I needed to pay for the service. I paid the company and then contacted Service Plus Customer Service the next day. I was told to send them a copy of the receipt for reimbursement. A photo was sent 2/18/22 to them and I was told I would be reimbursed but no date was given when this would happen.

They are worst service, no time sense, does not solve problems, I paid for 3 years, they could not solve even a single problem, 3 issues I have reported none of them they solved. Their website is worst, automated call service is the worst I have seen, they don't have good technicians at all. Please my request to whoever sees my message don't ever think about buying home warranty from Total Home Protection. I don't want to give even a single star to them.

My pipe in the wall cracked, the plumber said it was from normal wear and tear. After waiting 3 weeks for Service Plus to approve my claim, they denied the claim and said it was not from normal wear and tear. I had to pay out of pocket. Will be canceling my service.