ServicePlus (Formerly Total Home Protection) Reviews

ServicePlus Home Warranty has consistently provided excellent service, and one incident highlighted their dedication to customer satisfaction. When my garage door opener malfunctioned, leaving my home vulnerable, I knew I needed help. I contacted ServicePlus, and they responded promptly. A skilled technician arrived and repaired the opener swiftly, restoring security to my home. What impressed me most was the technician's professionalism and willingness to share maintenance tips. ServicePlus not only fixed the issue but also empowered me with knowledge to prevent future problems. I'm grateful for their expertise and quick response. I highly recommend ServicePlus to all homeowners seeking reliable coverage and peace of mind.

I've relied on ServicePlus Home Warranty for years, and they've never let me down. One incident that stands out was when my plumbing developed a severe leak, causing water damage to my home. I contacted ServicePlus, and they acted swiftly. A skilled plumber arrived and repaired the leak efficiently, preventing further damage. What impressed me most was the plumber's professionalism and willingness to educate me on preventing future leaks. ServicePlus not only fixed the issue but also empowered me with knowledge to maintain a leak-free home. I'm grateful for their expertise and dedication to customer satisfaction. I highly recommend ServicePlus for their reliability and commitment to homeowners' well-being.

"ServicePlus Home Warranty has been a valuable asset to me as a homeowner, and one incident stands out for their exceptional service. When my central heating system failed during a cold spell, I needed urgent assistance. I contacted ServicePlus, and they responded promptly. A knowledgeable technician arrived and repaired the system swiftly, restoring warmth to my home. What impressed me most was the technician's professionalism and willingness to provide maintenance advice. ServicePlus not only fixed the issue but also empowered me with knowledge to prevent future breakdowns. I'm grateful for their expertise and quick response. I highly recommend ServicePlus to all homeowners seeking reliable coverage and peace of mind."

As a homeowner, ServicePlus Home Warranty has been a lifesaver, and one incident exemplifies their outstanding service. When my electrical panel malfunctioned, I feared for my home's safety. I contacted ServicePlus, and they acted swiftly. A qualified electrician arrived and repaired the panel efficiently, ensuring my home's electrical integrity. What impressed me most was the technician's professionalism and willingness to educate me on electrical safety. ServicePlus not only resolved the issue but also empowered me with knowledge to maintain a safe home. I'm grateful for their expertise and dedication to customer satisfaction. I highly recommend ServicePlus for their reliability and commitment to homeowners' well-being.

I've been a satisfied customer of ServicePlus Home Warranty for several years, and they've consistently provided outstanding service. One memorable incident occurred when my air conditioning unit failed during a heatwave. I contacted ServicePlus, and they promptly dispatched a technician. He identified a faulty capacitor as the issue and replaced it swiftly, restoring cool air to my home. What impressed me most was the technician's professionalism and willingness to share maintenance tips to prevent future breakdowns. ServicePlus not only fixes problems but also educates homeowners to prevent future issues. In that moment, I felt relieved and empowered, knowing how to better care for my air conditioning unit. I highly recommend ServicePlus for their prompt, reliable service and valuable insights.

After 3 years of a paid $1300 contract, ServicePlus failed to send me 3 reimbursements for not being able around here get a service provider to take the job. Then, on the other 3 occasions when people did come out, the problem was not covered from the AC unit, pipes in the basement, and the dishwasher. From the most simple to the very challenging, service plus ultimately fails to provide service.

I have filed my second claim with this company in the last 2 years only to be denied and given really bad customer service. On 2/4 my furnace went out and it was 15 degrees in Wisconsin. Upon placing the claim and thinking this was an emergency I was told they had 24-48 hours to send a tech. This is the second time I've had to find my own tech as they have none in my area. On 2/5 I had a company come out as it was too cold for my kids and elderly mother. I spoke with them and was assigned as the vendor. The diagnosis was that I would have to replace the furnace. I called service plus to inform them and was again told they had 48 hours to make a decision. I emailed the estimate, called again to urge them to move quickly and was again told how long they had to make a decision nevermind the fact that my family is freezing.

I have been a member with a 3 year contract for about 6 months now. To date I have made 2 service requests for a dishwasher and a clothes washer. With the dishwasher, they could not find a tech to service the unit. They asked me to get a tech myself and send them the bill. I did, 5 months ago for about $200. Despite multiple calls to them the message is "the amount is approved to pay" but is never paid. We continue to call them and now we are not able to get through to customer service. The second time around, they did send a tech to fix the clothes washer and it has remained fixed. The most recent call to customer service is that they are not going to fix the problem and we are advised to replace the defective machine and they will pay for it.

I paid premium to Service Plus Home Warranty. When my AC broke down and submitted a claim, they refused to pay saying leak is due to corrosion, which was untrue. Worst home warranty company designed to cheat and defraud customers.

Significant problems with ServicePlus Home Warranty, including: Denied claims, Delayed payments and reimbursements, Poor customer service, Difficulty in getting issues resolved. Waiting six months for a $300 reimbursement that was approved but never sent. This was their offer after denying my first claim.