Total Homeshield Home Protection

I went on the internet to check out a few home warranty companies and Total Homeshield's price seemed to good to be true. They had a nice sales guy who gave me a good price up front that intrigued me. Then, he talked to his manager for a better price - I thought I was buying a used car due to that. He came back with a better price which I felt was good so I took it. Their service call fee was $45 whereas everybody else was $60 or $75, but they gave me 14 months instead of 12. The rate was almost half as what I was quoted before. I did not receive my contract right away, but I went ahead and called them and they emailed me right away, so I was happy about that. But I'm still leery until I make my first claim. If it doesn’t work out, I’ll change companies again next year.

So far Total Homeshield has been good. However, I’m having second thoughts about it because of it's lack of accessibility. I called before for a claim the first time and all of a sudden, they pushed me off - they say I got to wait for 30 days. I tried calling their rep back directly because I have a question about their services. I want to know how much more it would be to add a second refrigerator, but he ain’t called back yet.

I chose Total Homeshield for their price. I believe they provide better service.

The sales rep seemed very nice. I'd recommend Total Homeshield to a friend as far as signing up with them.

I purchased Total Homeshield home warranty over the phone and the sales rep was good and accommodating. He sent my contract by email, the way I wanted it, and it was very convenient. I haven’t moved into the house yet but I'm looking forward to having peace of mind with Total Homeshield.

I did a comparison between Total Homeshield and another company that I currently have which I'm not exactly happy with. One of the things that I was told is that Total Homeshield has a lot of different people working with them. That’s probably one of my best bets because the company I have is not from around here and sometimes I'm not crazy about the people they send to the house. Total's sales rep was very professional in explaining the plan and very pleasant.

However, I'm beginning to second guess the value in having some of the things that’s covered in their package because based on my past experience whenever I called for something that’s going wrong and I've always had home warranty since I purchased this house, sometimes I just get the feeling they had been way too interrogative. Also, I'm still waiting on the information in the mail which I'm supposed to get with the warranty to go over some details because it was mostly something that was discussed over the phone.

I spoke to two different people from Total Homeshield who might want to consider using different sales tactics. Pressure sales is never good. I felt like I was at a used car lot. It’s like doing one of those things for a timeshare. I would caution people about the way Total Homeshield tries to get them to buy.

We talked to some local people, some of our friends and relatives, and we decided that having a home warranty might not be a bad idea. I did some online comparisons and then the different companies started sending me emails. I got a couple of phone calls and discussed it with my husband and we decided that Total Homeshield was probably the best deal out of the ones that we talked to. We looked at the different things that Total provided as compared to some of the other companies that we looked at -- items that were covered, cost, and cost-effectiveness. We purchased the warranty a month ago and the sales representative was great. He explained everything to me and I didn't really have a whole lot of questions but he left his name and his number told me that if I came up with any questions to get back in touch with him and he'd be more than happy to answer them. Overall, it was a good experience and it gives us a little peace of mind.

We had a home warranty that was expiring and my realtor signed us up with Total Homeshield when we bought the house. She gave them my phone number and they contacted me. The sales representatives were great. The service was excellent and they got us a better price.

Getting protection seemed like a good idea because I’m a single female and I own two houses. So I thought it would be better just to have a Plan B. I just told the people at Total Homeshield what I wanted and they gave it to me. It was an easy sale. I asked the representative if there were any out-of-pocket expenses, and he said there were none. It turns out, there is a $60 fee each time someone is called out and he wasn’t quite upfront with that. When I sent him a message after I had paid for it, to say something about that, he never acknowledged it. That’s the only negative I had. But, the $60 fee didn’t bother me because that’s not unreasonable.

I had other home warranty providers but they were too expensive. I got Total Homeshield and their rep was friendly in explaining everything. He was good.

I got a geothermal system and Total Homeshield covers it. I haven't filed a claim yet but it was a very good experience overall.

I went online looking for a home warranty company after having very horrible experiences with several companies. I was also looking for the lowest price and I found Total Homeshield. The sales rep continuously called me until he closed the sale, but he was professional and exceptionally well. It's been an interesting and rewarding experience overall.

I had a home warranty before and during the time, my husband was sick. And so it got away from me and I didn't pay it when it was up for renewal. I was very pleased with the one that I had before and when I saw Total Homeshield on Facebook, I said, "This is something I need to do while I'm looking at this. Let me take care of it now." And that's what I did. I was very pleased with the guy that did the enrollment for me. Everything that I asked him, he had an answer for me. He was really knowledgeable about everything with the policy.

A friend of my wife was talking about home warranties then we looked around on the internet and found Total Homeshield. They gave me a good deal and the guy I talked with explained it best. And it's our first time so we want to try them and see what happens. It's an interesting experience.

I can't say enough good things about their service and reliability. I recently bought a new home and to know that I won't have to worry about anything major within the first year is a huge relief. I have had a great experience with THS and would highly recommend.