ServicePlus (Formerly Total Home Protection) Reviews

Service Plus took care of things I could have taken care of on my own. Just saving the monthly fee. Read your contract. There are a lot of normal wear and tear exclusions.

ServicePlus has been one of the worst home warranty companies we have dealt with as an HVAC vendor. Their vendor support is a complete mess. Every time we call Vendor Relations, we sit on hold for 10 to 15 minutes just for the call to disconnect. Their Dispatch Department says one thing, their Authorization Department says another, and nobody seems to know what is actually going on. I have wasted nearly two hours calling, holding, getting transferred, and being hung up on just trying to get basic answers. We work with multiple home warranty companies, and none of them are this disorganized or this difficult to deal with. For a company that depends on vendors to take care of homeowners, their communication and contractor support are terrible. From our experience, ServicePlus is unprofessional, inconsistent, and extremely frustrating to work with.

Do not use Service Plus, they sent people to my home that charged 3800 and didn't fix anything after they sent them. The so-called contractors was not checked, not licensed and robbed me of my last savings for a and air conditioner issue, which they didn't do one thing, didn't give me no 10 year warranty, didn't put freon, didn't change anything and when calling, they couldn't or wouldn't give me no information to sue. The reps was disrespectful, rude and not helpful. I beg you don't trust them. They don't cover anything.

Service Plus is a complete scam. They offer you a home warranty that covers nothing and the top dollar amount they will pay out is less than the amount you pay for the “warranty.” They claim to have a 24/7 claim hotline, however it isn’t. You have to file your claim, wait at least 2 business days, then you are told that your item isn’t covered. Or, if they do send someone out, that person comes out, collects the $75.00 deductible, then calls service plus who refuses to authorize any repairs. Steer clear of this company!

I've had ServicePlus for over a year. Filed a claim for a/c/ heat pump. Contractor came out and diagnosed that the condenser needed to be replaced since it was leaking Freon along with the control board. Claim was denied "stating in the contract, if unit is rusted, it is not covered". I explained to them the copper lines can't rust due to the type of metal. Appealed it and still was stated copper lines was rusty. I cancelled the service and payment was just made 2 days prior for the month. No refund is due to the contract per Service plus.

This service is a joke. I called on Tuesday the 4th of March because my furnace went out. They told me it would be 48 hours. Finally a service tech called and he didn’t even know we had an appointment. We were told he would be here between 8 am and noon. When’s he didn’t show up we called again and talked to a service tech and he told us that he could be here by 2 but was late anyway. Now they denied my claim. We have been out of heat for a week. We are in Minnesota and it’s not warm here. But apparently my furnace was a little dirty. I wouldn’t recommend this company to anyone and if someone asks me I will tell about the terrible service or lack of to anyone who asks. And I will report this to the BBB.

I called ServicePlus and now I hear that there are another company called Hope Plumbing Service and they merged. I was having an issue with the dishwasher. The representative or the dishwasher guy was supposed to come over. He was rude and obnoxious and I decided not to even work with them. Now today I’m having a problem with a one of my refrigerator. I spoke to somebody a young lady from I think she said she was in Louisiana and she wasn’t answering service. She did not have a lot of knowledge I asked for an email. She didn’t have an email. I need somebody to come out and fix my refrigerator. I gave her the model number she didn’t even want to take that information.

I filed a claim on 9/13/25 for my well pump. They first tried to deny it saying I filed for a sump pump which is covered in basic plan. I had bought the additional plan to include the well pump as well - platinum coverage. It is March 2nd, 2026 and despite my calls I have yet to receive my $500 check for a $2000 loss. The excuse is that has been scheduled to come out in the next batch but they don’t know when that batch will be issued. In the meantime they have taken out an additional $12 for premiums for past two months without notice of any increase. They do not mail out any statements.

This is my second claim and ServicePlus has been the absolute worst with both claims!! It has been a month and a half since I submitted my claim for a dishwasher repair. The tech did come out right away, but they claim they are waiting on a part. ServicePlus has been unresponsive and today closed my claim w/o repair or replacement. VERY poor customer service. No follow through and no accountability!!

I have filed 4 claims in 4 years and all were denied. A ceiling fan stopped working and no repair services were available in my area so I was asked to find one myself and pay the fees for a service call for a diagnostic and quote. The service call was $125 and the quote for the fan would be around $275 to replace due to the height and model. ServicePlus paid $0. I filed a claim for a heater blower but no techs in the area so I had to find one. Everyone I called (5 providers) refused to work with Service Plus. I paid out of pocket again.