Total Home Protection

1) Chat bot is useless, just refers to company, answers almost no questions. 2) Be aware that the replacement appliances are builder grade cheapo. If you have high end appliances, don't expect them to replace like kind/quality.

Buying a home was a hard process, and I was sure that maintaining our home could be even more difficult and expensive. That is exactly why we decided to invest in a home warranty. The home warranty that we decided to settle on was extensive and I am very happy for that. Our home warranty agent was amazing! She asked the questions that I was hoping for about what we needed and what price range we were looking at. It made me happy that she took the time to get to know us a little bit too. I really enjoyed chatting with her.

My experience was pleasant. The agent was informative and knowledgeable of the plan. I did not feel pressured to buy the plan and the whole experience was not time consuming but direct and cordial and provided all the necessary information for me to choose the right plan.

Total Home Protection is the best when it comes to covering my repair and replacement costs. Recently my built-in microwave/toaster oven combo was malfunctioning; I was really troubled because I could not bear staying without it. I usually prepare lots of food and put them in the refrigerator then use the microwave to warm it whenever I feel hungry and now that it was not working I did not know what to do. I decided to call Total Home to see if they could provide me with assistance. They sent out a repairman who quickly fixed my microwave, and had it up and running in an hour.

The oven in my Maytag Gemini stove took too long to heat up so I called Total Home Protection. They sent a technician out on 5/16/18 to replace the oven ignitor and fixed it. A few days later the oven wouldn't even heat up. I called them again and the same technician came out again on 5/30/18, examined the problem and said the control board was not functioning and the part was unavailable. I called Total Home Protection and asked them what would happen if they couldn't supply the part. They said they would replace the stove. Later on I contacted them and they refused to honor their warranty as they said my oven was dirty. They had their technician take a picture of it. The stove is 15 yrs old. I had just cleaned it 1 month or 2 earlier.

My home warranty was a life saver. When I first purchased my home, I was hesitant about buying a home warranty because I did not have any extra money. My gut told me to purchase one for a safety net. It was the best decision that I've ever made. Six months after purchasing my home, my pipes burst. I was upset, but my home warranty covered the cost. I only had to pay a small deductible and the whole process of finding someone to fix them and scheduling it was made easy by Total Home's customer service department. Definitely worth the money.

I purchased Total Home Warranty on May 8, 2018 for my home. After 30 days on June 7, 2018 I had an issue with my AC Unit so I contacted customer service to send out a technician. They said that since my contract became active that day the issue with my AC Unit would be considered a pre-existing condition and not covered. I tried explaining to them that my AC Unit had been looked at in May when a technician came out to replace a blown fuse, he checked the unit, my Freon level and stated that everything was working fine. Now I have a home warranty but will have to come out of pocket to find out what is wrong with the AC Unit so it makes me wonder why I signed up for a service that I need to wait past 30 days to use it. I guess they don't understand that isn't providing quality service to their customers.

I was looking at Total Home Protection online yesterday. Was called during my search by this company. Spoke to a young man who was very respectful, then proceeded to read some reviews of this company. After reading several reviews of very unhappy and dissatisfied customers, I made the decision to cancel my policy in a matter of minutes after signing up with the company. I called and left a message for the gentleman that I spoke with, as he indicated that I could cancel my policy at any time.

After not being able to use my dishwasher for a week, I finally called Total Home to have someone come out to look at it. A technician came out to fix my dishwasher, and after trying, and trying he couldn't get it to work. The best part of my home warranty coverage is that my dishwasher was replaced free of charge since the technician couldn't fix it, and their customer service line is so easily accessible, so if I have any troubles with my new dishwasher I can contact them at any time.

Excellent customer service, very helpful in explaining all the details of home warranty coverage. We are senior and money is an issue but he did help so we are able to afford the warranty. We appreciate all the information he provided cause we are first time customer. Thank you Sam.

I’m so glad that I got a home warranty because it covers a lot of major repairs for my home. It's been a lifesaver because it also covers repairs on my appliances. When I bought my home it came with a nice built in refrigerator and freeze. Well my fridge stopped and I was really hoping I wouldn't have to replace it. I put a call in to Total Home's customer line and spoke with a rep who was very knowledgeable about repairs. I was so surprised. He was actually able to conclude that my fridge could be fixed and definitely did not need a replacement. He scheduled a technician to come out that week, and my fridge was fixed. If I didn’t have my warranty, I would've had to have paid much, much more than $60. I would never not have a home warranty on my home in the future.

When we bought our house and we decided to purchase a warranty through Total Home at the suggestion of the former home owner. I am glad we have this warranty because the hot water heater went out last week. I called up Total Home and they made the arrangements for someone to come over the next day. The technician was on time and very nice. It was indeed completely out and had to be replaced. Total Home made arrangements to order the replacement and had the technician rescheduled to install it. That day, he took just about an hour installing the replacement and we had warm water again. I was only responsible for $75, which is great! I will be renewing my warranty this year. The low price is worth having the coverage, as many home repairs are expensive.

I had the pleasure of speaking with Timothy in the customer service department. He had called me while I was searching for home warranties online. From the time I spoke with him regarding the services the company provides to the end of the call, he was very knowledgeable and concerned about our needs for a home warranty. I explained to him the concerns and disappointment I have been experiencing with the current company and he made me feel comfortable in purchasing the warranty plan with Total Home Protection. He listened and delivered everything I had asked for. Very patient and kind. I would recommend my family and friends to Total home warranty based on the experience so far. Great job! Thanks Timothy.

I am so glad I found Total Home Protection. My husband is disabled and we live on a fixed income and sure could use some extra help that Total Home Protection can give us. Thank you so much Total Home Protection.

Finally came across a good sales man who explains the value of the coverage, and the history of the company and equally important open to what's the competitions are doing out there. Let's see how the service looks like when things break down!

Timothy was good, still waiting for full rundown of coverage and cost of what I am getting until January 2022. I want to know what I get as a bonus and what I am paying for. I know some are free and total yearly costs.

I have a big family and I usually host the get togethers. Needless to say not having a working oven would ruin things! Of course that's exactly what happened, at the very worst moment. I was really worried that my home warranty wouldn't cover it because the stove is not nearly brand new and probably only failed due to being used too often for too long. I called anyway, hoping that it would still be covered. The short answer? Yes it was! Not only that but when the home warranty was reviewed and the oven inspected I was given a replacement unit instead of a repair because it was definitely beyond repair. This customer service greatly exceeded my expectations and although I hope no more of my kitchen appliances fail anytime soon, at least I have the confidence of knowing my home warranty will take care of things and most importantly help me not stress out when these things happen.

After owning several homes over the years, I am so glad that I have always purchased a home warranty. Of course, like most warranties, you get what you pay for and no two companies offer the exact same coverage. But, I have to say that Total Home Protection hasn’t disappointed me yet. They offer extensive coverage plans at great prices! Furthermore, Total Home Protection is very upfront with their terms and conditions—what you think your plan covers it covers, plain and simple. I honestly couldn’t imagine owning a home without a home warranty. Bottom line, your home is an investment and what needs to be repaired or replaced should never be a drain on your finances.

The representative was friendly and professional. He introduced himself as Kyle. He offered to discuss several plans. I chose the Platinum Plan: This plan includes the following and more, All kitchen appliances, TVs, ceiling fans, electrical service, plumbing service, air conditioner and/or air/heat system, heat pump, sewer pump, hot water tank, washer/dryer, garage door, others...

OMG, don't choose this company. The contractors that work for them are of poor quality and are truly in cahoots with them. THP required that I pay for a leak test for the AC unit. I paid and got a diagnosis. I had another company come out, and they said the first diagnosis was without a doubt incorrect. They did nothing, and the issues continued. Overall, find another company!!

I signed up with this company in November, 2017, but in May, 2018 my washer went out on the eleventh and my AC unit went out on the 13th. I called Total Home on the eleventh and the 14th because no one showed or called me to set up a appointment to fix my washer on the eleventh. I was given a company called Budget Appliance and was told that I needed to call them to make an appointment. I called them but got a message saying that their mailbox was full so I left a SMS but I never heard back from them until the 15th.

A home warranty is just one of those things that you never know how much you need it until you have to use it and this company is the gold standard. It seemed that one thing after the other either stopped working or worked incorrectly in our home in a short time span. In two weeks we had two electrical outlets go out, a dishwasher that would not advance past the wash cycle, and a dryer that would shut off as soon as it was turned on. We are always on a tight budget so unplanned repairs are a disaster for us. When I called Total Home, they made the repair process so easy. We were able to file claims for each item over the phone, and scheduled specialized contractors to do the repairs. The rep was able to schedule them all around the same time so we would not have to be inconvenienced on separate days. Everything went smoothly. I could not be more satisfied with the outcome.

Well, having just signed up last year for a 5 yr. contract, I am starting to regret it with this company. The central heating unit stopped pumping out heat with only cold air coming out. The first repairman that came to look at it mentioned most contractors do not like to take Home Protection repair calls as they did not pay very much. The heater at that time started to work. Then it stopped, the second repairman that out came said it was the Relay switch, that would be close to $1,000. He said he would let the company know. No one calls me to follow up. I called and this company said, "oh, the relay switch was recalled and not covered." After searching for recalls online and talking to Consumer Affairs 800 number given to me by the heater company, I was told there was no recall and the part had been recalled, it would not have lasted 10 years.

This company is absolutely terrible! Why they claim to be "Consumer Affairs Accredited" makes me wonder about this organization as well. They are scammers, collecting insurance premiums like clockwork, but when it comes to actually paying for repairs, they deny flat out any coverage. Stay away from these crooks. They are in the business to take your money and they very well know that only a certain percentage will create a stink over this, so they refund you your premium or offer some other deal to sole their advantage. Stay away!

I own a pretty decent family home in California. I took on a comprehensive home warranty from Total Home and I was amazed by the coverage I got. Most of every facet of the house is covered in the plan; from plumbing, to repair of my garage doors, built-in electrical appliances like microwaves and several other things. I also had an option to have my extra deep freezer as well. This warranty came in very handy when I had an electrical fault that destroyed my microwave. It is an ideal plan that I would recommend to anyone.

Watch out for a little clause in the agreement, stating 'this agreement does not cover any known or unknown pre-existing conditions,' under which they can practically deny any claim! Typical bait-and-switch outlet, where you seemingly signup for a services at a low (reasonable) price, only to find out that claims are categorically denied. The independent technician sent to our home, diagnosed a replacement instead of a repair. We had to pay $60 for that opinion/ service order - in addition to the insurance premium, only for it to get instantly denied by Total Home Protection adjusters. Customer service (Dispute Resolution Specialists) are rude and incompetent. Stay away for this company and find a better, more reputable service provider.

I called 5 times to cancel my policy number and the guy said: "I can hear you properly, that's not true, because I could hear him properly and he answer me all questions." I am so disappointed with this company.

I called on Saturday about my water heater. I am aware that you not an emergency service. I have not received any acknowledgment of my request, much less any information that a technician has been assigned my work. Please take care of this.

Timothy ** was very pleasant and worked with me to get the best possible deal for me. I reviewed two other plans before speaking with Total Home. I felt I received a good value for my time spent with this young man on the phone.

I was looking online at what other people were saying about Total Home Protection and it seemed more legitimate. I have been with them for two months now and I have filed a claim over the phone. The representative was really good. The recent service I had with them was for my AC not cooling. The contractor came right away, and the AC is running now. Everything was taken care of within a few days. But I’m confused if the people from Total Home knew that we already got service because we keep getting phone calls after from all kinds of different people. They were trying to sell us the program again. Other than that, I would recommend Total Home.