ServicePlus (Formerly Total Home Protection)

With a consistent policy and knowledgeable staff, the process was quick and simple. The cost was affordable. I'll inform my friends and family about Service Plus home insurance. Thank you very much guys.

I was attempting to complete my contract application online, but it did not load. The customer service representative called and finished it with me. When we spoke, he offered me more (coverage and a discount). Thank you very much.

I recently purchased home insurance for a new house that I plan to renovate and move into. Service Plus charges are less than half of what I was quoted elsewhere. It almost seems too good to be true; all I can hope for is that when the time comes for me to use them (which I hope will never be), I get what I paid for. Customer service was very helpful in answering my questions, which were numerous due to my unfamiliarity with Service Plus. Let's hope everything continues to go as smoothly as it has.

I had to recall one claim, and they were extremely professional and prompt. The furnace stopped working, and when I called, they sent someone out the next day to open it up and go through it, replacing the thermostat, I believe. They did what they said they'd do and when they said they'd do it.

Terrific interaction from Service plus when booking the home visit throughout the day of service. Jerry did a fantastic task fixing my central vacuum as well as was really professional. Very advise Solution And also for your fixing needs.

On 1/2/23, I called ServicePlus, my home warranty contractor, to report my kitchen faucet was leaking badly. I was automatically connected to their artificial intelligence (AI) telephony Dept. I gave all the information and was told by AI a service person would call to set up an app’t. I didn’t hear back so I called again 1/4/23 and this time I held out to talk to a real person. I told them I had the Platinum Policy and plumbing was covered. After checking my contract though, the real person told me the kitchen faucet was not covered. I said the faucet was part of the plumbing and how could it not be covered. Once again they threw me under the bus to get it fixed on my own.

Service Plus Home Warranty Claim #** On 12/26/22. I woke up to water in my home. I called Service Plus Home Warranty 4x's to notify them but no one answered. I went on the site entered a claim right after the call. I was concerned and didn't want further damage or more pipes busting. I am disabled my husband 67 yrs old. We waited but no one called, texted or emailed us back. We had no choice but to call emergency plumbers and hours later we finally got emergency help. The plumber had to bust open wall to find where the water was coming from 2 pipes busted. He stated that if we don't take care this lots more damage can occur and pipes need to repaired. So we had no other choice but to get it done. He charged us $800.00+. This does not include the wall and damages.

In April 2022 my AC stopped working. SHW said they would not cover it and offered me a "Goodwill" payment of $300.00. It is now December 2022, that is 8 months later and still no check. I keep calling and am given lame excuses why payment has not been mailed. I was talked into a 3 year warranty. One year is coming up so I requested a refund of the 2 remaining years. They said they could not refund... another lame excuse. They take advantage of seniors and these people that cannot do simple home improvement tasks. They are a sham company that preys on vulnerable people. THIS COMPANY DESERVES A NEGATIVE RATING AND POSSIBLY INVESTIGATED BY GOVERMENT AUTHORITIES.

A lot of promises, but a lot of excuses. They do not use qualified technicians, and don't follow up. After a series of no-shows on my Air Conditioning last May, I was told I could contract my own technician and they would reimburse. Seven months later I'm still waiting on that reimbursement. Money wasted.

Run, don't walk away from this company!! Customer service is the worst I have ever dealt with!! Waited over 4 months to get a $250 check for a broken washer, it only took more than a dozen phone calls to get it. Now, I am 1 month in on a claim for a leaking bath tub drain, and nothing has been done. First contractor assigned called me and told me he hasn't done a job for them in over 3 years because they are a terrible company to both customers and contractors!! That was 3 weeks ago!! Job was reassigned and I haven't heard a peep from new contractor!! Called him, no voicemail. I have made at least a dozen calls!! I have left reviews with BBB also.