ServicePlus (Formerly Total Home Protection) Reviews

One star is way too high! My AC went out and was called in to service plus, after not getting through, I called hqs. This was in July! Never assigned and after I complained, my repair request was closed. I called again, and they said they were trying to find a repairman. After I threatened to sue, they sent me an email offering $200 if the problem was covered. I went ahead and had it repaired out of pocket, almost $2000. I just received a notice they were sending someone out. Received this notice on August 18. This company is a total scam. A total nightmare. DO NOT BUY A PLAN.

One of the worst companies out there for warranty service - They prey on contractors and move from one to the other. Lucky we only had a few very small amounts with them. But for them to lie about payments would be paid for over 9 months to only keep delaying saying payment was coming the next month. You can not even reach their AP department directly, Just someone that is on the phone that is trained to be nice and say "I am Sorry, Payment will be made next month." Contractors - STAY AWAY!!!! Homeowners - YOU HAVE BEEN WARNED!!! Do you really want to give out your hard earned money to someone that can not pay their contractors and also do everything can do to try to find a way to deny claims.

This is the worst warranty company, our ac went on the blink and they said someone would call in 24 to 48 hours. Well no one called and some company showed up a week later wanting to look at our ac unit. This is in the middle of the summer in Texas so no claim. Well our refrigerator started leaking from the bottom and they told us it was not covered when on the contract it states that it is covered. This company is a scam. I highly DO NOT recommend them. THEY SUCK.

This company sucks. I had a problem with my AC, it was making a terrible loud vibrating noise that bothered us and prevented us from sleeping. I called in and reported the problem on their automated system on 6/30/26. Their policy says that it takes them two days to assign a repair tech. Well that didn't happen. They emailed me late on 7/1/26 after their business hours to say they didn't have enough information and I had to call into them to provide the missing information before they'd process my claim. I called the next morning on 7/2/26 and there is no option to get ahold of a live person to collect my missing info, nor was there a way I could modify my original claim to provide any missing info online! I found out later that day on 7/2/26 that they cancelled my claim! How rude!

I would not even give them a one star if that was a choice. They do not do what they say. When the repairman sends in the report and if there is a word that means the same as another. The repairman said my compressor is locked up instead of saying it will not come on so the warranty company will not cover my cost. He (the guy at the warranty company) even admitted it is the same thing but since he said locked up they will not cover it and said it’s a secondary issue. The line blew a hole and let the Freon out in the house so the repairman fixed it to add Freon in to the system so he could check out. Since he fixed the hole without the warranty company saying it’s ok to fix the leak so he could checkout the system. Now they will not pay any thing for the replacement. They will come up with excuses not to pay you. I hope I explained it clearly to understand.

I have faithfully paid my bill every month since October 23, 2023. I filed my first claim on July 9, 2026. My air conditioner stopped working and here it is July 13, 2026 and it still isn’t working. I have contacted the company (ServicePlus) 4 times. Each time I get the same response, "You should get an email within 24-48 hours." I called today and was told that today made 48 hours and I should receive an email today and a call from a technician. Well here it is 1:00 pm and I haven’t heard from anyone. I’m not happy with the service and results so far.

The company is a complete fraud. First, they promised everything, the truth is they do not cover anything. I will give them a rating of minus 0. As a matter of fact, I am filing a formal complaint against them. Please, if you have been deceived by this company, get in contact with the BBB. They did not send me the Home guarantee guide until a month has passed and they already charged me 500 dollars to star on February.

I tried one additional time (Choice and American home shield failed). 2 different times and both claims were not paid. I had oven not heating correctly. Called and initially sent a business (no business name who called and would not give a phone number). Next They sent over a repairman who submitted a claim to replace the Thermastat. Company stated this was not responsible for any known or unknown pre-existing conditions. Oven is 10 years old. It was working yesterday and not working the next day.... Horrible customer service and cancelled service.

They are the worst home warranty company ever. Will not cover anything. Also could not find contractors. Run away from them. We switched to a different company

I've had this warranty for my home appliances for a while now. I filed a claim for a broken dishwasher two months ago. The only thing they will tell me is that there are no technicians available and so they continue to send me emails offering a less than $200 or up to $200 reimbursement for actual costs. They estimate this is way less than the actual cost of a repair. So far I haven't seen anything other than promises of a potential reimbursement. I would avoid this company like the plague.

Don't get a ServicePlus Warranty contract- Save your money and just pay the cost of repair yourself- Because that's what happens when you get their warranty contract- Bad customer service and never can send a tech out to fix your problem appliance anyhow- Stay clear of this company.

This was the absolute worst home warranty experience. I had some electric problems. The first person fixed the symptom, not the root problem that appeared a few months later. My heat wasn't working. The tech said a compressor needed to be replaced. That didn't sound right to me. I had my HVAC people come out, as I have a maintenance agreement with them. They confirmed my heating system was working. It was an electrical issue. It took a while before Service Plus could get a tech out. Then my power went out throughout my home except my refrigerator, coffee maker and my wi-fi (thankfully, I could still work). Fortunately, it was a warm fall, but it was now December. I called an electrician and had to replace my circuit panel. Service Plus agreed to refund my money. After countless calls and promises it is in process. It took 2 1/2 years to receive. The technicians did not seem very qualified at their job.

My mistake was paying $1500 for a 3 year plan upfront. The 1st couple of years, we didn't need anything. Then the stove eye died and the oven was acting up. They changed out the eye but did nothing for oven with a $75 copay. Called again when they never came back re: oven, they wanted another $75. By then a friend fixed. Next was the AC. Not cooling. Waiting on tech to be assigned. Called everyday nothing. That's been 6 months ago, they still have as open not assigned. Again we had to fix.

I've had this washing machine for less than 5 years. It was a top of the line machine. ServicePlus sent a technician 10 days after my request, and unfortunately was not able to repair it. The supervisor at Service Plus was nice enough to inform me that they were not going to replace my washing machine, but give me the pro-rated amount of $250. After complaining for several minutes, the supervisor bumped the amount up to $300. Wow! So generous! Why did I ever go with this company? They said the check will be sent in 6 to 8 weeks.

Stay away from this company. They do not deliver and they lie. I have a contract with them and I filed a claim April 26, 2026. I have spoken and written to them several times 1-844-619-1115. They assured me someone would contact me for the repair of my dishwasher. As of today I have heard nothing. They are dishonest and are not honoring the contract I have with them... Stay away from this company. They are terrible!

I would give ServicePlus zero stars but it won't let me. I have been with service plus for 4 years and oh, let me tell you they're real quick to take their monthly payment on time!! I only called for service twice the whole time I've been with them or using their service, I placed a service call on May 23 or 22. I live in arizona and it's freaking hot. It's 105 degrees today and in my house it's 115 degrees. We are a week and half 10 days no air, waiting and still no service, no tech, no call, nothing! I The over the edge part is after 10 days of Service Plus of them making excuses. They emailed us saying it's not covered 👀! Excuse me... I can't believe they are allowed to scam people.

We paid this company for years but when we filed our first claim they couldn’t be found. No call back or email to even acknowledge our claim. Then when we called to cancel we were told we couldn’t until the end of the year which was seven months away. And they were very rude about it! No thank you!

My ice maker, stop working in my refrigerator. They tell me it is not covered under the warranty. You have to buy a separate service. So I'm thinking that your ice maker is not covered in your refrigerator. Things they should tell you.

They scam us into buying the policy. They will not fix anything, the team they send to the house even told us how they won't pay to sort out issues. Jacob will not let you speak to a manager.

Terrible coverage and service. I would give ZERO stars if I could.

I have had ServicePlus for almost 6 years and with four claims they could never find a technician to take care of the repairs. They told me to find my own technician, which I did, then denied payment since I didn’t get the work “pre authorized” even though they pre authorized a maximum amount. I didn’t ask for actual costs — just the pre authorized amount. They denied me reimbursement each time.

Service Plus took care of things I could have taken care of on my own. Just saving the monthly fee. Read your contract. There are a lot of normal wear and tear exclusions.

ServicePlus has been one of the worst home warranty companies we have dealt with as an HVAC vendor. Their vendor support is a complete mess. Every time we call Vendor Relations, we sit on hold for 10 to 15 minutes just for the call to disconnect. Their Dispatch Department says one thing, their Authorization Department says another, and nobody seems to know what is actually going on. I have wasted nearly two hours calling, holding, getting transferred, and being hung up on just trying to get basic answers. We work with multiple home warranty companies, and none of them are this disorganized or this difficult to deal with. For a company that depends on vendors to take care of homeowners, their communication and contractor support are terrible. From our experience, ServicePlus is unprofessional, inconsistent, and extremely frustrating to work with.

Do not use Service Plus, they sent people to my home that charged 3800 and didn't fix anything after they sent them. The so-called contractors was not checked, not licensed and robbed me of my last savings for a and air conditioner issue, which they didn't do one thing, didn't give me no 10 year warranty, didn't put freon, didn't change anything and when calling, they couldn't or wouldn't give me no information to sue. The reps was disrespectful, rude and not helpful. I beg you don't trust them. They don't cover anything.

Service Plus is a complete scam. They offer you a home warranty that covers nothing and the top dollar amount they will pay out is less than the amount you pay for the “warranty.” They claim to have a 24/7 claim hotline, however it isn’t. You have to file your claim, wait at least 2 business days, then you are told that your item isn’t covered. Or, if they do send someone out, that person comes out, collects the $75.00 deductible, then calls service plus who refuses to authorize any repairs. Steer clear of this company!

I've had ServicePlus for over a year. Filed a claim for a/c/ heat pump. Contractor came out and diagnosed that the condenser needed to be replaced since it was leaking Freon along with the control board. Claim was denied "stating in the contract, if unit is rusted, it is not covered". I explained to them the copper lines can't rust due to the type of metal. Appealed it and still was stated copper lines was rusty. I cancelled the service and payment was just made 2 days prior for the month. No refund is due to the contract per Service plus.

This service is a joke. I called on Tuesday the 4th of March because my furnace went out. They told me it would be 48 hours. Finally a service tech called and he didn’t even know we had an appointment. We were told he would be here between 8 am and noon. When’s he didn’t show up we called again and talked to a service tech and he told us that he could be here by 2 but was late anyway. Now they denied my claim. We have been out of heat for a week. We are in Minnesota and it’s not warm here. But apparently my furnace was a little dirty. I wouldn’t recommend this company to anyone and if someone asks me I will tell about the terrible service or lack of to anyone who asks. And I will report this to the BBB.

I called ServicePlus and now I hear that there are another company called Hope Plumbing Service and they merged. I was having an issue with the dishwasher. The representative or the dishwasher guy was supposed to come over. He was rude and obnoxious and I decided not to even work with them. Now today I’m having a problem with a one of my refrigerator. I spoke to somebody a young lady from I think she said she was in Louisiana and she wasn’t answering service. She did not have a lot of knowledge I asked for an email. She didn’t have an email. I need somebody to come out and fix my refrigerator. I gave her the model number she didn’t even want to take that information.

I filed a claim on 9/13/25 for my well pump. They first tried to deny it saying I filed for a sump pump which is covered in basic plan. I had bought the additional plan to include the well pump as well - platinum coverage. It is March 2nd, 2026 and despite my calls I have yet to receive my $500 check for a $2000 loss. The excuse is that has been scheduled to come out in the next batch but they don’t know when that batch will be issued. In the meantime they have taken out an additional $12 for premiums for past two months without notice of any increase. They do not mail out any statements.

This is my second claim and ServicePlus has been the absolute worst with both claims!! It has been a month and a half since I submitted my claim for a dishwasher repair. The tech did come out right away, but they claim they are waiting on a part. ServicePlus has been unresponsive and today closed my claim w/o repair or replacement. VERY poor customer service. No follow through and no accountability!!

I have filed 4 claims in 4 years and all were denied. A ceiling fan stopped working and no repair services were available in my area so I was asked to find one myself and pay the fees for a service call for a diagnostic and quote. The service call was $125 and the quote for the fan would be around $275 to replace due to the height and model. ServicePlus paid $0. I filed a claim for a heater blower but no techs in the area so I had to find one. Everyone I called (5 providers) refused to work with Service Plus. I paid out of pocket again.

I would rate my experience a Zero, I can never get a technician to come out. They just want to give me 200 and sweep it under. They never want to send anyone out to see what’s wrong with my furnace or appliances. And the time I called over my dishwasher it took somebody 3 weeks to come out. I have called over my furnace and they don’t want to send anyone out. I do not need the 200 dollars. I need a technician to come out. They are the worst company to get warranty from. Anybody has to be better than these people. I’m going to file with better business bureau on them.

ServicePlus Home Warranty made the entire process simple and stress-free. Customer support was responsive and helpful whenever I had questions. The repair service was scheduled quickly and handled professionally. Overall, it’s a dependable company that provides great peace of mind.

I had a great experience with ServicePlus Home Warranty from start to finish. Their customer service was responsive, professional, and easy to work with. The claims process was straightforward, and repairs were handled in a timely manner. Overall, it’s a reliable company that delivers solid value and peace of mind.

This company is fraudulent. They should be not allowed to do business. They pressured me into signing up for a plan. They denied my claim even though the plan is active. They are stating reason that is not accurate.

Great service, professional, punctual. My wife recommended Service Plus to her sister for her family. We had an issue with our dishwasher and instead of buying a new one, we called in Service Plus and a technician came to replace. I believe it was a gasket, a whole lot cheaper than $1000 at Home Depot for a new machine.

We were pressured into signing up for their 3.5 year prepaid plan. After reviewing their company I felt we needed to go somewhere else. I asked for a cancellation and refund (Less than 24 hours after signing up). They told me the refund would take 15-30 days to be returned to my bank account.

I have tried to cancel this service and was told I can't cancel until August 2026! I have no idea where they came up with that date. I want to go with a company with better coverage and better rating.

A month and still haven’t fixed our refrigerator or even call us back. We paid the first $75 for a repair and did a zoom call for them to see the repairs required but nothing after that and no calls back.

Horrible company. They don't cover anything and you can't cancel service. They lie, put you on year contract without telling you and I told guy I'll just not pay. He say, "Do what you want but we come after you and get our money." those are his words. I had to pay 650 dollars to have water heater fixed. They don't cover items under warranty so ud it's new. Don't get this company coverage, waste of money