ServicePlus (Formerly Total Home Protection)

I was attempting to complete my contract application online, but it did not load. The customer service representative called and finished it with me. When we spoke, he offered me more (coverage and a discount). Thank you very much.

I recently purchased home insurance for a new house that I plan to renovate and move into. Service Plus charges are less than half of what I was quoted elsewhere. It almost seems too good to be true; all I can hope for is that when the time comes for me to use them (which I hope will never be), I get what I paid for. Customer service was very helpful in answering my questions, which were numerous due to my unfamiliarity with Service Plus. Let's hope everything continues to go as smoothly as it has.

I had to recall one claim, and they were extremely professional and prompt. The furnace stopped working, and when I called, they sent someone out the next day to open it up and go through it, replacing the thermostat, I believe. They did what they said they'd do and when they said they'd do it.

Terrific interaction from Service plus when booking the home visit throughout the day of service. Jerry did a fantastic task fixing my central vacuum as well as was really professional. Very advise Solution And also for your fixing needs.

'Service plus' was a great choice we've made. They came very quickly at my request. My heating system break down and freezing temperature. I got my heat up same day. I think we got a really good deal.

I have had this company for the past three years out of a five-year contract. When I call in for a repair, they tell me they have 48 hours to respond. That's fine if you have 48 hours. Last Nov. my water heater went out, I tried reaching them and was unable to. Both my wife and I are ill and needed the water heater repaired, so I called a repair company - heater needed to be replaced, it was 14 years old. When I finally reached someone at ServicePlus, on Monday, they refused to pay me anything because I hadn't gotten prior approval. This cost me $1,700.00.

First I tried to cancel my ServicePlus Home Warranty contract within the specified 30 days by phone. I was told that they could not accept the cancellation by phone as per the fine print in the contract that says that the cancellation request needs to be sent to them in writing by mail. So I sent them the request by a certified letter through the Postal Mail. When they finally agreed to cancel my contract they said that it would take between 15-30 days to get a refund. After not getting a refund within the 30 days, I called them several times and all they told me was that my refund was approved but to wait a while longer (no reason given why). When I finally lost patience after 37 days of getting the run around, I called my credit card company and they were able to have ServicePlus give me an immediate refund (unbelievable on a Sunday).

With a consistent policy and knowledgeable staff, the process was quick and simple. The cost was affordable. I'll inform my friends and family about Service Plus home insurance. Thank you very much guys.

Excellent experience. I highly recommend it. Contacting the company is simple. The representative was courteous and helpful. This warranty is a lifesaver. Thanks a lot to ServicePlus Home Warranty....

When you file the claim, they always delay assigning a technician which took more than a week and assigned me a technician without contract with them. Josh, the manager always say they will help but never got something helpful done. What they always do is asking you to wait for another 24 hours till weekend and they do not work during weekend. Customer service is basically nothing and they cannot do anything. Do not trust them which they always give you false answer then denial to pay anything.