Total Home Protection

I was looking for someone to handle my home projects or when something breaks down. I went online and started looking. I originally had American Home Shield and they were such a disappointment that I fired them. So I got to looking and called Total. I talked to one of their agents and what he had to say seemed pretty good., so I went ahead and signed up for it.

When I purchased my home, the home warranty was expiring. Total Home Protection reached out to me and I have their policy now. In a recent claim, I called them for the sensor on the garage door. The reps gave me the information that was very informative. They explained thoroughly that if it was a sensor, it is not covered. But if the part has failed, then it is covered. I was very well-informed so it was great. Then Total Home Protection sent a top-notch contractor. They responded quickly and didn't have to run after parts. They had them all on their truck. The serviceman who fixed everything went above and beyond. He even serviced my garage door, did a greasing of the springs, and checked all the bolts. It was very excellent.

I had protection on my rental home the first year and they wanted me to renew with them. They went up an additional $250, so I didn’t use them at all. So, I researched and went online and started making calls and Total Home Protection had the same thing that the other company offered me in the beginning. So I decided to go with them.

The home warranty that I had was ripping me off. They wanted me to pay $60 and $100 for every home visit. It didn’t matter if the techs fix the problem or not, they still were trying to charge me $100. So, I called around like every home warranty that came up. When I came to Total Home Warranty, it seemed they were better for me to benefit from because the price list is no more than 50 bucks a month. Also, when they make a home visit, it’s $45, and I pay after they fix my issue. In addition, if they have to order parts, you don’t pay them. When they order the part, they have to send it to the insurance, which is the home warranty. Our home warranty then approves it and then they call me when they get the part in.

Our washing machine didn't work and I called Total Home Protection, but there was a delay. They said that somebody will be in touch with me in 72 hours. When I looked up the business, it was a town in Newport News and I looked up the business, it was very small. I called them and the old lady that answered was extremely nice. She said that they can't come out to our home for two and a half weeks, but she would put our name down. I said that I can't wait two and a half weeks, but it was a small business and they could only handle so many of those a day. I was on a line-up. The rep said that they called Total Home Protection and told them they cannot supply with all our needs and they can't handle the amount of work we were giving them. I called Total Home Protection back and I said, "Do not tell me that you only have one company, one company, that can do my house."

We were selling our house and the guy was testing the sensors on the side. He hit the button for the garage door to close but then he walked through just to test the sensors, the garage door went up and the sprocket flew off. The garage door is supposed to go up if anything’s in the way for the garage door going down. I called the number to make a claim and the rep was friendly. It was 24 hours that the contractor was supposed to call us to set up an appointment time. I got an email too saying who it was gonna be. I think it was the owner of the company who actually came to fix it. He was great, nice, and he explained everything. Overall, it’s been good so far. I've only had to submit one claim and Total Home Protection followed through from what they told me. We also chose them for our new home here in Missouri.

Chris ** was a great sales rep. I purchased the 3 year Platinum plan and referred my sister as well, who also purchased the same plan I did. I also referred my neighbor, not sure if she purchased or not. My only complaint is that I have not received my policy in my email yet. I spoke to another Rep this morning who was going to email me the policy, but I haven't received it yet.

I had coverage with something that TXU, our utility company, had provided for the air-conditioning and heating systems. But I found out that Total Protection gives you protection for other things like appliances as well, so I wanted them. I’ve only had one claim for a dryer where the heating was out on, and it was handled satisfactorily. They were prompt to get someone here, and they looked at what had to be done. They called the company and approved the payment for it, and we got it done.

The igniter on my stove stopped working. I called Total Home Protection and they made an appointment. The contractor was very efficient. He came in, looked at the stove, saw what the problem was and let me know. He had to go to an appliance store to pick up the part and came back and installed it. The stove has been working perfectly fine and I haven’t had a problem. That was my first time putting in a claim, and so far, so good. I will recommend Total Home Protection.

I had one incident and Total Home's contractors came out and worked. The air conditioning had stopped cooling and I filed a claim online. The contractor was very professional and everything went smoothly. The issue was fixed and the air conditioning is still working now.

Claim manager reached out to me through email regarding update on a claim requesting I make contact. I have called seven times and left messages six. I also sent a reply to the original email sent to me and still no response. All I would like to know is, is my claim being honored or do I need to make personal arrangements to acquire a technician?

The salesman Tracy, was very helpful and explained everything very clearly. He was able to answer all my questions. I have a limited income and he was able to work with me to fit this plan into my budget.

Pleased to have spoken to Joseph. Have had many calls with offers from other companies and sales reps annoyed me and were so pushy. Joseph was professional and explained everything thoroughly and answered all my questions with pleasure! Keep up the good work!

When you’re a homeowner, you should always have a warranty on your stuff in your home. I had a company before Total Home Protection but they were charging me too much money. They were charging me $100 for my service fee whereas Total Protection was only charging me $45. My oven was leaking gas when I called the gas company out and they said I would need to call and get my stove fixed. Something was wrong with it. They also cut my stove off. That’s why I called Total Home Protection and they were good. They weren’t tripping.

This company is incompetent at best and fraudulent at worst. I got them to send a technician to fix my gas range - it lasted for two-month, The company did not fix the problem correctly and led to another breakdown. A second call took two months and had to get a contractor on my own to fix the problem correctly. They offered to reimburse me. The charge was $250 - they only would reimburse me $90. Now they say I did not agree to their terms since I complained about the reimbursement amount. This is my fifth call trying to get it accepted. I cannot warn you enough NOT to go with Total Home protection.

Worst home warranty on the market. Completely liars. I submitted 3 claims and all were denied for very nebulous reasons. My garage door was denied because "it was installed improperly". This was an opener that was installed by Sears over 10 years ago. **. The other one was because my inside freezer was moved into the garage. Only covered if it is in the house. Don't waste your money.

The fan in the bedroom was starting to make weird noises and it started smelling like it was burning, and we were beginning to see it light up like a lantern. It was easy enough putting the claim in. But when I first put in the claim, even if it's an automated process it would have been nice if they said they've received the claim and they're gonna have someone else reach out to me. I didn't hear anything. And then all of a sudden, they called me to schedule. On Total Home's end, they didn't seem to be that available. But they got it done. The fan works.

Joe explained everything in detail. He was very kind and helpful. I feel like I got a good deal. I have peace of mind that having this coverage will save me money in the long run. I enjoyed talking to Joe.

Tony, my sales associate was very informative and professional. Explained everything so that I could understand since I am a senior citizen. Decided it was something I needed. Thank you Tony. Now I won't have to worry about things breaking.

A real person actually answered the phone and spoke English that I could understand. Very easy to deal with. Since I just purchased the warranty have not had a chance to use it and hope I don't have to. Coverage was tailored to suit me and covers almost everything. If I have to use it, I feel that it will be handled professionally.

Joseph was very informative. He asked about being a senior so that saved us some money. He stayed with me until I got the email confirmation. Great customer service. He answered all my questions thoroughly. He waited patiently while my husband and I discussed beginning the service. Like that we can use our own specialists. Like that there’s 24/7 service available. Each plan was explained and additional options were listed for me.

We purchased a one year warranty on our home last week at the price of $450. Our salesperson was Donald and he was great. However, we still have not received any info on our warranty policy. We have no policy # or anything on it. We would appreciate it if you would forward that information to us ASAP so that we can make sure everything is in order. Thanks for your time and consideration in this matter. Debbie

I paid for the plan, was promised to get my account info in email, instead got an email on refer a friend program. Asked for information on my account, received no reply. Trying to get my account number, not successful so far.

We had Service America and the last time I used them, they were good but they went out of business. I shopped online, made some comparisons and read some reviews. Total Home responded fast and it went well. The person that I was working with was able to answer my questions and matched others that would give me certain extra months. The word is incentive.

It was getting warm out and I wanted to turn on my ceiling fan in the living room but it wouldn’t go on. The light would go on but the fans wouldn’t turn. I called up Total Home Protection and told them what the problem was. They said they were going to email or call me with the name of the person but I never got that email. I called them back and they gave me the name and the phone number. They also had the company call me. The contractor who came out was very nice. He was great. And I was shocked. He was here at about 8:00 in the morning and by 10:00 o’clock in the morning, he had gone, gotten a new ceiling fan and then installed it.

I hate this company and want my money back. I need to protect my home and my bank account as well because after this company get your money you become a nonfactor. You can no longer get your alls answered or returned and the policies don't cover anything. Not return phone calls. Ashley at ext ** is a poor excuse for a supervisor. She never answers the phone. Thank god for Willie the resolution manager.

We currently have been without AC for almost two weeks! It took almost a week to even get anyone out to our house to look at our AC. The first person that came out said the unit needed to be replaced due to it being worn out (20 years old). THP was not satisfied by his report and sent another technician. This guy wanted to rip into my duct work at the cost of $500, which THP was not willing to pay for. So now we sit, without AC and still have not heard anything from THP! Don’t use this company. BTW, I have had them for about 1 1/2 years and have never had a claim. They will do ANYTHING to get out of paying. We have had 2 independent HVAC companies come and look at it, just to verify that the unit is just worn out! Both companies are very reputable in our area; both refuse to work with THP because they won’t treat people very good! That says a lot....

I like the value and coverage of Total Home Protection and I’ve been with them for four months. I submitted the claim for the timer over the phone and the rep gave me notice when he was coming. He was there on time. I wasn’t even home when he came here because I had something to do, so he went and fixed it and he left. Since then, the timer has been working fine. The pool coverage isn’t the greatest in the world. I wish I could modify a little bit more, but it is what it is. It could be better but I would recommend Total Home.

Total Home Protection's agent lied to get me to buy the warranty, now I'm stuck with a washer that doesn't work. I paid 420.00 for a 14 month warranty. THP claimed they can't find the part needed to repair my washer, so they want to send me a check for 180.00 for my buyout. The customer ser vice rep told me that THP offered guaranteed service, no contract, that they would repair or replace and that I could cancel at any time. I have called my claims manager several times, and she has yet to return my phone call. I finally got with a resolutions manager, and he was very demeaning. I told him that if I had to buy a new washer, then I wanted a refund on my warranty. He stated that I would only get 150.00 back on my warranty which went into effect on 3/7/2019. I'm very dissatisfied with this company and will never recommend them to anyone!!! Shame on THP for their sorry service!!!!

The gentleman on the phone was patient and explain all the question I had. I not a fan of paying for a visit, but, not all deals are perfect. I think I got a good deal and GREAT coverage. I would suggest using Total Home.