ServicePlus (Formerly Total Home Protection) Reviews

We paid this company for years but when we filed our first claim they couldn’t be found. No call back or email to even acknowledge our claim. Then when we called to cancel we were told we couldn’t until the end of the year which was seven months away. And they were very rude about it! No thank you!

My ice maker, stop working in my refrigerator. They tell me it is not covered under the warranty. You have to buy a separate service. So I'm thinking that your ice maker is not covered in your refrigerator. Things they should tell you.

They scam us into buying the policy. They will not fix anything, the team they send to the house even told us how they won't pay to sort out issues. Jacob will not let you speak to a manager.

Terrible coverage and service. I would give ZERO stars if I could.

I have had ServicePlus for almost 6 years and with four claims they could never find a technician to take care of the repairs. They told me to find my own technician, which I did, then denied payment since I didn’t get the work “pre authorized” even though they pre authorized a maximum amount. I didn’t ask for actual costs — just the pre authorized amount. They denied me reimbursement each time.

Service Plus took care of things I could have taken care of on my own. Just saving the monthly fee. Read your contract. There are a lot of normal wear and tear exclusions.

ServicePlus has been one of the worst home warranty companies we have dealt with as an HVAC vendor. Their vendor support is a complete mess. Every time we call Vendor Relations, we sit on hold for 10 to 15 minutes just for the call to disconnect. Their Dispatch Department says one thing, their Authorization Department says another, and nobody seems to know what is actually going on. I have wasted nearly two hours calling, holding, getting transferred, and being hung up on just trying to get basic answers. We work with multiple home warranty companies, and none of them are this disorganized or this difficult to deal with. For a company that depends on vendors to take care of homeowners, their communication and contractor support are terrible. From our experience, ServicePlus is unprofessional, inconsistent, and extremely frustrating to work with.

Do not use Service Plus, they sent people to my home that charged 3800 and didn't fix anything after they sent them. The so-called contractors was not checked, not licensed and robbed me of my last savings for a and air conditioner issue, which they didn't do one thing, didn't give me no 10 year warranty, didn't put freon, didn't change anything and when calling, they couldn't or wouldn't give me no information to sue. The reps was disrespectful, rude and not helpful. I beg you don't trust them. They don't cover anything.

Service Plus is a complete scam. They offer you a home warranty that covers nothing and the top dollar amount they will pay out is less than the amount you pay for the “warranty.” They claim to have a 24/7 claim hotline, however it isn’t. You have to file your claim, wait at least 2 business days, then you are told that your item isn’t covered. Or, if they do send someone out, that person comes out, collects the $75.00 deductible, then calls service plus who refuses to authorize any repairs. Steer clear of this company!

I've had ServicePlus for over a year. Filed a claim for a/c/ heat pump. Contractor came out and diagnosed that the condenser needed to be replaced since it was leaking Freon along with the control board. Claim was denied "stating in the contract, if unit is rusted, it is not covered". I explained to them the copper lines can't rust due to the type of metal. Appealed it and still was stated copper lines was rusty. I cancelled the service and payment was just made 2 days prior for the month. No refund is due to the contract per Service plus.