Total Home Protection

I had a problem with my dishwasher and I called THP for assistance. I bought their extended warranty when I moved into my new house. When I called about my dishwasher, William scheduled a tech to come over and fix it. He arrived on time and went to work. About an hour later it was running just great! I recommend this warranty to cover your home appliances.

After dinner, I went to wash the dishes and as I turned on the garbage disposal a loud clicking noise came from my drain. I called Total Home Protection and spoke with Samuel, who scheduled a tech to come over the next afternoon. He arrived on time and ready to go. He was under the sink for a bit, but the next thing I heard was a very smooth running disposal. My garbage disposal is running perfectly now. I am a very satisfied customer. Thanks THP.

The thermostat went out in my refrigerator and I called Total Home Protection with my extended warranty. Customer service helped me get a repair person out to replace the thermostat in my refrigerator within a few days. I am so glad I have Total Home Protection, they are always polite and helpful and even called a week later to make sure everything was working properly! Thank you THP!

They lie on the PO reports so they don't have to pay for repairs. The technician writes one thing and the office changes the diagnosis. Also the technicians have told my tenants they will be back and they don't come back because the claim was denied and they don't even inform the warranty holder.

I am very happy with the customer service department at Total Home Protection. When my heater would not turn on recently, I called THP to use my warranty for service. They arranged for a contractor to come take a look. One of the wires in the attic had been chewed and they were able to fix it. That was a week ago and they just called to check if everything was still working properly and all the repair and checks costs was my deductible. I'm impressed.

Do not waste your time with this company. I am filing a complaint with the BBB and am going to contact my AG. I bought this plan at the end of last year. My first issue was my water heater went out. They do not have customer service agents available 24/7 as they advertise -- they have an answering service, as I was told by the person answering the phone on the first call. That is deceptive in my opinion as they act as though your issue will be being worked on immediately. I finally found my own plumber and it took over a month to get reimbursed.

Only 1 Contractor in the area - This company is a complete joke!!! I received this warranty with settlement and what a waste of money! My plumbing is leaking and destroying my downstairs neighbors ceiling, furniture etc. I called to submit the claim and 2 days later (Fri) I received an email from a plumber out of Phila, I live in Wilmington. He stated that he had a job in New Castle on Sat and could call me when he was done to see if I was home. Well, waited most of the day on Sat and no call. Went about my business only to get a call saying "I am out front of your building", I explained that I was not available and then told me he would call on Mon and we could set up something for early AM during the week.

We have decided to contact the Federal Trade Commission and the Attorney General regarding your illegitimate business practices. We have given you every opportunity to pay us for the work we have done for YOUR CLIENT REQUESTED BY YOU! We asked for payment way before 9/20/2018. In fact the bills were faxed to YOU at YOUR REQUEST on 4/20/2018. THE SAME DAY THE WORK WAS COMPLETED. BASED ON ALL YOUR 1 star reviews I see I am not the only one you have tried to get out of paying.

I called THP about my central air unit not working at all. Adam opened a claim for me and scheduled a local contractor for service the next morning. It turns out my low voltage wire was severed. He thinks something little chewed on it. He repaired the wiring and submitted the order ticket to THP. All I had to pay was my deductible to THP. I am very pleased with the great customer service I received from THP. Thanks!

My heater stopped working last night, I tried call THP for 35 minutes and just kept getting put on hold, I just pushed every button. One guy hung up on me, I finally got ahold of someone and she took my information, but said I had to wait 1-2 days, um it is going to be below zero here tomorrow!!! Not very happy!

Early in the summer, I neglected having an HVAC technician come out to check, clean, and refill my air conditioner. I was caught up in day-to-day life and enjoying my infant grandson and daughter-in-law during their extended visit. Well, Murphy’s Law punished me sufficiently for my negligence by causing my unit to stop working on one of the hottest days of the year. I speculated the chances of getting an HVAC tech out to the house quickly during the heatwave were low. Visualizing the worst case scenario of my special guests sweltering under the ineffective breeze of window fans, I was ready to start calling family and friends to take them in until I remembered my home warranty with Total Home Protection.

Purchased this warranty May 2018. In July 2018 had a claim on a/c which was told they did not have a contractor in the area. Then September 2018 contacted them about furnace issue. These people are complete liars. They said my claim was denied because my unit was low on Freon! Let me remind you it is a gas furnace. Then they said it would not be approved because maintenance was not done and the unit leaked. Once again it is a gas furnace. Then I told them I have a copy of the invoice sent to them and I knew they were lying and did not want to fulfill their contract. The man had the audacity to ask me how they were not fulfilling their contract. We the consumers who have been ripped off by this company should file a class action lawsuit against them. Be careful dealing with them. They are liars and ripoffs.

Let my testimony be fair warning, Total Home Protection will rip you off. You may think that you're saving money but in reality, you're not. I had a clogged kitchen sink and the drain pipe was leaking. They refused the claim saying the leak was caused by the pipe rusting according to the plumber they sent to diagnose it. I told them the pipe is PVC which is plastic and plastic doesn't rust. After a week, they responded that the claim was refused due to the leak being caused by corrosion. I told them again the pipe is PVC and that PVC doesn't corrode. After another week they responded back and refused the claim saying that the leak was caused by outside sources. They couldn't give me the name of the outside source, they couldn't give me any evidence of an outside source and they couldn't give me an example of an outside source. Please save yourself the time, trouble and money by going someplace else.

Am beyond pleased with the service I received from THP! My ice maker stopped working and I called THP and explained the issue. I was sure that I was going to have to buy another refrigerator, but they simply asked for a good time for them to send a worker to come out and take a look. A serviceman came over and he was very professional, promptly took care of the repair, and made sure it was working properly before he left! Thank you THP for providing me with the best warranty.

I enrolled in the home warranty program after asking lots of questions. The representative said I could get a refund after speaking with my husband if we decided we didn't want the warranty. I enrolled in the program on 8/31/18 and canceled the policy on 9/1/18. It is now 9/28/18 and I am still waiting for a refund. I called today for the second time checking on the status of my refund and the representative said the refund was processed on 9/4/18 and can take 30 days for a check to be issued and then another 10 days to reach me. My impression was when I purchased the warranty on 8/31/18 by credit card that my refund would be applied back to my card. They never said it would be issued back to me in a check. No wonder it is taking forever to receive my money. If you decide to cancel your policy, expect to wait 45 days before you see your money. Not a great way to do business.

Just my luck, my dryer went out days before my vacation. I started to panic thinking I was going to have to replace my dryer (which would cut into my vacation money lol). Then my husband reminded me of our Total Home Protection plan. I decided to give them a call and see why they could do. The woman I spoke to was very nice. She told me we were covered under our plan, and set an appointment for someone to come look at it. The man she sent was very professional, he fixed the dryer rather quickly. Now it’s back working and the best part we only had to pay our deductible!

I paid hundreds of dollars for this warranty. I called today and told the lady that my pipes were making a noise when I turn on the bathroom water. She must of asked me 5 different times in 5 different ways what the problem was so I kept explaining until I said the word "Pressure". She said OK that was it and placed the claim. She said I would get an email with the info for the Tech to come out. An hour later I get a call that the claim is denied because they don't cover water pressure??? I explained that my water pressure is fine, my pipes are not backed up it just makes a sound or a whistle. I thought the point was to pay $60 bucks have someone come out and diagnose the issue and then let me know what the problem was and then we see if it is covered? They said no I had to specify first what the issue is. If I knew the issue I would fix it and not need you guys. What a freaking scam. Nothing but a scam and now the fight to get a refund.

I have had a plumbing job, not repaired by Total Home Protection. Estimates from two plumbers confirmed a venting problem and the need to snake the pipes. THP did not approve either action because the drain was slow but the sink did not remain clogged. I am paying out-of-pocket for the repair and no longer contact THP for my plumbing issues.

Recently, we had quite a storm. I noticed what looked like a water spot on the ceiling. Since I have an extended warranty with Total Home Protection, I called to file a claim. Amanda was very nice and arranged for a service contractor to come over. James was on time and very nice. He hopped right up and found a small hole where some shingles blew off. He fixed the hole and replaced the shingles. Thanks!

The garbage disposal broke down, got burned, and wasn’t working. At the time, I kinda forgot about Total Home Protection and thinking I was without insurance. I was on my way to Lowe's to get one of those, then while I was checking my phone and checking out an email from another company’s conversation, I realized that I have an insurance. So I called Total Home and it worked. I spoke to one of their agents then they sent put a tech who fixed it. It was pretty good. I didn’t know who they hired but he was very professional. I never used an insurance before and I’m so happy because Total Home responded really quickly and they were very helpful. You never know when you’re gonna use the insurance but I’m glad I did because if something happens, Total Home will be there for me.

I am so glad that I purchased the extended home warranty from Total Home Protection when we moved in to our newly purchased home. When my refrigerator stopped cooling, I called THP to open a claim on my extended warranty. Nick at customer service was very nice and arranged for a technician to come and check it out. John, the service tech, arrived the next morning and jumped right in. He worked his magic and the fridge was cooling again. Thanks THP.

I tried to wash my dishes in the dishwasher washer but it kept making churning noises and it would not fill with water. I tried repeatedly. Since I have an extended warranty with THP, I called to open a claim. Barbara was really nice and arranged for a contractor to come over the next afternoon. He arrived on time and started working on the dishwasher. He was able to clear out the lines and the dishwasher began working fine again. I only had to pay my deductible. Thanks!

I spoke with a good representative from Total Home Protection when I submitted a plumbing claim over the phone. However, the guy who came out was awfully dirty. He left his mess after he finished and the clean-up was terrible. Still, he did the job. Since the repair, my plumbing has been fine.

OMG I wish I would've believed the negative reviews I read before choosing these guys. I finally chose them when closing on my house because they were a little cheaper, and at the last moment said “sure, we will cover that”. Just to get my money. They cover NOTHING. They will not honor ANY agreement. There is a Loophole they produce for EVERYTHING you try to claim. There is NO negotiation, NOTHING. They obviously spend plenty on their website, and their phone hold music and message, which you will hear A LOT when you call. They have NO service suppliers in my area, AUSTIN TX. None. To work on regular appliances, or AC, or plumbing, or electrical. Didn't matter because they have found ** reasons to NOT even try to honor my claim. FOUR TIMES.

My water heater was not working properly, so I called Total Home Protection so they could help me. This is covered under my extended warranty. William arranged for a contractor to come over and check it out. Apparently the pilot light was not working and had to be replaced. He fixed it! Now I can take a shower and do the dishes with warm water. Thank you Total Home Protection.

After I filed a claim with Total Home Protect I got an email that said I had to call a certain certain plumber and when I called the plumber said, “I no longer work with that company anymore, so I'm not gonna be able to help you.” I called back again and said, “Hey, you guys gave me an incorrect company. They no longer work with you guys.” So they sent me this other company. The rep was very efficient and helpful. She was very nice. Plus the tech she sent was very helpful. He said he was very busy at the moment, but he was gonna make some time to meet me as soon as he could. He called me an hour after and said, “Yeah. I'm on my way over there.” The water of the tub wasn’t going down and I couldn’t take out the strainer so he has to go over there and fix it for me. He did an awesome job and did it really fast too. I was really happy with Total Protect and I would tell my friends about it.

We recently purchased Total Home Protection. We had it for 2 months when the AC went out. The technician came out and told us the company REQUIRED a leak test which they would not pay for. ($110) So I'm already out $60 for service call and $110 for a leak test. The AC unit is 12 years old. The company denied the claim due to "Section 7 part D that states if there is rust or corrosion then the claim will be denied." What a joke. While on the phone they asked if I had maintained the unit. When speaking to my technician he stated that my type of problem would not have been part of the normal maintenance and because an AC unit is metal and AC units sweat there will always be rust.

We were one of their PREFERRED CONTRACTORS. We were dispatched to go to one of their clients home 60 miles away to check the swimming pool pumps that were not working. We were advised that there was another pool company who did a repair and it was botched and we were asked to go fix it. They agreed to the 90.00 service call. Upon tech's arrival and diagnosis we called into THP for approval to fix right then and there so they would not have another service call. The phone went unanswered. We then called the homeowner. He said he wanted it fixed and to make the repair and he would handle THP.

My family switched to this provider in June 2018 after 8-plus years of consecutive coverage with a competitor. Enticed with broader coverage with lower service call deductibles, we took the plunge and switched. Oh what a nightmare. We waited the required and understandable 30-day waiting period before coverage applies. We purchased their contact 06/09/18. We cancelled the prior warranty 07/10/18, effective 07/11/18. Sadly, we were struck by a pair of claims, 1 to our dishwasher and the other to our air conditioning coil in August 2018. Both claims were denied by the company without any written evidence to substantiate their claims. Requests to invoke mediation clauses and second opinion clauses of the policy contract were ignored. Their service contractors' written diagnoses of the problems did not reconcile with their verbal allegations. We have incurred $3100 in costs for the replacement of these items.

Total Home Protection has been a lifesaver to say the least. I had an issue with my air conditioning completely going out in the middle of August in this humid Midwestern heat. THP came to rescue within a very short period of time as they sent a licensed certified technician out to my home. The relief of knowing that no matter what large appliance breaks down, THP has my back and is a blessing for me and my children. The 24 hour service is so convenient and now I never have to worry again. The technician was super fast and my air conditioning is running better than ever before and all it cost me was my deductible. Thank you THP.