Total Home Protection

I have been deceived and will consult an attorney. Contact me after 12:00 any day. Noon. I am contacting the BBB and our company attorneys. The representative DID NOT listen to me! I can't wait to talk to someone who represents your company. I was ignored and it has caused me unwarranted grief.

When the sales called me on cell phone I felt a little rushed on the decision. I told Marc I wanted to check reviews on company. He stated he could give me a good deal but I had to sign up right then. So I did, then they took the whole year out on cost when I wanted monthly. I was told I would see refund by tomorrow. I wanted to cancel and the girl that was helping me made me feel like I was making the biggest mistake ever. For me I just felt pushed into something I wanted to check out. Sales guy was nice but after signing up and wanting to talk to someone I was on hold for 20 min. Not good in my opinion.

Total Home Protection and its field reps were very deceptive, unprofessional, and unreliable. Sales reps flat out lie to get your business. I have a recording of a sales rep telling me that rust and normal wear and tear is covered, however a couple of months, after I signed up with the company, a customer service representative stated that rust and normal wear and tear are not covered. In essence my claim to have my A/C was denied. I had a home warranty but had to invest in window units and a hotel room due to the fact that I could not afford to pay for a new unit, which I thought would be covered under my home warranty.

Worst company ever. Their book and contracts say certain things were covered. Had a leak in my evap coil on ac. They sent a techinician out and verified the leak. Never heard back from that tech. They scheduled another tech from another company a week later, called and said he was coming and never showed up. They sent a third one out who verified the leak and then never heard back. The last one came out and charged us $150 to verify the leak and filed the paperwork. A week later warranty company called and denied the claim. Talked to 3 different people at the company who all 3 gave me different stories on why the claim was denied. They find any way to keep your money and not follow through with what they advertise - stay far away from this company.

Their own advertisement states "Coverage for breakdown due to normal wear and tear" yet, when our house was struck by lightning it took over 2 months to get one of their electricians to our house, then they denied the claim he submitted within minutes. Their claim? That running new wires was not covered... WHAT?? From the reviews I've read, it seems they find any reason they can to deny a claim. I am seeking compensation for my premiums paid to date and am cancelling this contract ASAP. Waiting on a call from them now. Would not recommend them to my worst enemy... well, maybe my worst enemy...

I purchased a home warranty from this company effective 4/22/17 to 6/3/18. In June 2017 I had problems with my AC unit, it was not getting cold. I reported this to Total Home Protection. They dispatched a tech form Pacific Air and Heating. The technician put in Freon so I could have some cooling for the meantime but said that the system needed to be replaced. It could not be repaired and he reported that to THP. THP told Pacific Heat and Air to go back out and inspect the ductwork, and the tech did and reported that he did and system needed to be replaced. THP again told the tech to go back out and do a leak test, but the tech refused stating that he did all he could and that the system was not fixable and recommended replacement and reported to me that he will no longer be working with THP because they did not pay him. I called THP and told them that according to their contract, if they could not fix it they are to replace the system.

I enjoyed working with Henry. He was not pushy. He provided the information I needed to make a decision to become a Total Home Protection customer. He also gave me an option to add another property for six years. The price was good and I accepted.

Henry ** was very professional, helpful, and provided exceptional value. Thanks for the good service so far. Good first impression of the company. Will look to recommend your services to friends and associates. Will look forward to receiving the Agreement #s for my records.

I am very disappointed in this company. Since I signed up for your special six years I have not received my contract yet. I am calling your company and I will cancel this account with American Express since I have called twice to receive my written contract and I still have not received it in the mail.

I agreed to have the contract with Total Home Warranty on the phone August 22, 2017. September 29, 2017 I received the policy after I filed a claim 38 days later and it was denied. First, Mark, in Philadelphia, said it was in the first 30 days according to the policy. It had been 38 days. Since that did not work, the Mark, said it was a preexisting problem. The disposal had worked fine until the day before. I had to have the disposal replaced because it had a hole in it. It had to be replaced. Mark said that it had to be in good working condition. Even the plumber Wayne, from A-Direct Appliance Repair said the hole could have happened anytime.

This company is a COMPLETE Joke... I paid $47 and change every month for this warranty. I had 2 appliances stop working during the warranty period. The first was my dishwasher. When I called the company it took a few days to get someone to call back. Then there wasn't a servicer in my area and they wanted me to pay for someone to come in and service. I advised I didn't have the money for that. That's why I purchased the Warranty. Long story short they ended up paying the servicer w/ a company credit card and I was back in business though it took about a week to complete.

I was just blessed with interaction for opening an account, and I could not be more pleased! Tim ** is the rep I spoke with, and it was like speaking with my son. He could not have been more pleasant or more helpful. We need more young people like him in this world!!!

I have a policy with Total Home Protection Platinum. When I had an issue with my dishwasher I filed a claim and everything went smoothly! All I paid was my service call fee. The Tech was prompt and very professional. I was very happy with the customer service, response time and the overall fix of the unit.

I purchased a Warranty Policy in July 2017 from Total Home Protection. Late August the water dispenser on our refrigerator stopped working so I called Total Home Warranty to place a claim. They informed me that the dispenser was not covered. I explained that when I purchased the policy I was specific and listed all the appliances in our home and asked the sales representative if all would be covered, the sales representative confirmed all would be covered. He did NOT ask "did the refrigerator have a dispenser."

Do not buy this warranty. I have awful experience. Bought on May 31, 2017. File my first claim of plumbing to send a technician. Never authorized him for repairs even when they called me with approval claim. Was file on August 8. I canceled this warranty after finding they were liars on everything. When I call to canceled my policy after 3 months of having this says I'm just entitled to receive less than 500. I paid 1501.80, When you buy it they request in case of cancellation is a charge of 20.83 dollars for a prorated charge for each month you had it.

Thanks a lot Tim for your help and explaining all the details and also getting us a good deal!!! :) As I suggested I would definitely refer your contact info. to my friends and have them refer my name so they can also get a very good deal...

I had a home warranty system before and they sucked. Total Home Protection is convenient and inexpensive, and I signed up with them a couple of months ago. So far, they've been pretty easy to deal with though I haven't had to use them.

Mark ** was very thorough in explaining and answering questions. This was a good experience in trying out a new program. He was able to offer an extension service without being pushy. Though I feel that from the minute I put in my information online, I had gotten emails as well as different phone calls from different agents. That was the only thing that I did not like.

My realtor bought Total Home Protection for me as a gift when I purchased my home. I made two claims on the furnace as it wasn’t working right. The phone call worked better than going online wherein it took them two days to come up. The representative was pleasant to talk to and helped me to get someone out as soon as possible. Contractors were real professional. The repair was excellent and they got the problem solved.

I just bought my home and my cousin told me that I needed to get a home protection. I looked up home protection places online and found out about Total Home Protection. I thought I was getting the same one as what my cousin got and she said that if you paid 12 months, you’d get two months free. That was the case with Total Home Protection too, and that’s really what jumped out at me. They are a professional company and everything’s good so far.

This is a terrible Home Warranty Service. I would not recommend it to anyone. Long wait times to start. I've had them for less than a year. They have a lot of exclusions and even their people don't understand them. I had them here for a long time and they could not verify what was covered. Also, I had an incident where they were supposed to show up and did not. I took time off work for this. They were a no show and they claimed they tried to call.

DO NOT waste your time purchasing a home warranty from Total Home Protection. I purchased the platinum plan and when I made a claim to have the compressor in my AC replaced, the company said that it would not cover the cost. By no means am I an AC service repair expert, but a compressor is necessary for the unit to properly run. Total joke of a company, with poor customer service. Do not waste your time, money or resources.

I signed up this month and I'm happy with the service so far. I got Total Home Protection to protect the appliances and the air conditioning too. It was a good experience, overall.

I was looking for home warranty companies. Total Home Protection's price was right and then the coverage was comparable to other companies. I talked to the guys when I started up. They explained their plan to me and it sounded like it’s going to be a pretty good service. It's been 25 days since I've signed up and I haven’t had any claims yet, but they’ve been good so far.

I never received my updated policy since I could only do the yearly payment for now. I called to go from the $2000.00 policy to the yearly $550.00 and was told that it would be adjusted and updated policy sent out but I have not received anything as of yet.

I signed on with Total Home a couple weeks ago and the rep was very helpful.

Have tried 3 times to get things repaired, 1st time they send for air repair service and he left the system with live wires exposed and still broken. Had to hire someone to fix, turned out the company they sent out did not have a license to work in the state. 2nd time was for stove. The controls stopped working. Again they send someone out. I pay my fee, the guy say it's worn out but cannot fix because Total Home says it was not maintain right. How do you maintain the electronic buttons on a stove other than cleaning them.

Professional and helpful. Made things clear and easy. Getting home coverage is something I've been thinking of doing so the email was a good reminder and then Nick called and helped get it set up. Thank you for this opportunity.

I am very please with the way Tom helped me. I would recommend my family and friends to him. I am pleased with the coverage and how I was treated. Keep up the good work and great customer service. I like how I was called to check up to see if I could do this and how it all worked out.

I look forward to working with you for my home warranty coverage and I want to thank you Ray for being professional and extremely helpful through the process of my enrollment. I will gladly refer to you my friends and family. I was referred to you by my plumber.