ServicePlus (Formerly Total Home Protection) Reviews

ServicePlus Home Warranty has consistently provided excellent service, and one incident highlighted their dedication to customer satisfaction. When my garage door opener malfunctioned, leaving my home vulnerable, I knew I needed help. I contacted ServicePlus, and they responded promptly. A skilled technician arrived and repaired the opener swiftly, restoring security to my home. What impressed me most was the technician's professionalism and willingness to share maintenance tips. ServicePlus not only fixed the issue but also empowered me with knowledge to prevent future problems. I'm grateful for their expertise and quick response. I highly recommend ServicePlus to all homeowners seeking reliable coverage and peace of mind.

I've relied on ServicePlus Home Warranty for years, and they've never let me down. One incident that stands out was when my plumbing developed a severe leak, causing water damage to my home. I contacted ServicePlus, and they acted swiftly. A skilled plumber arrived and repaired the leak efficiently, preventing further damage. What impressed me most was the plumber's professionalism and willingness to educate me on preventing future leaks. ServicePlus not only fixed the issue but also empowered me with knowledge to maintain a leak-free home. I'm grateful for their expertise and dedication to customer satisfaction. I highly recommend ServicePlus for their reliability and commitment to homeowners' well-being.

"ServicePlus Home Warranty has been a valuable asset to me as a homeowner, and one incident stands out for their exceptional service. When my central heating system failed during a cold spell, I needed urgent assistance. I contacted ServicePlus, and they responded promptly. A knowledgeable technician arrived and repaired the system swiftly, restoring warmth to my home. What impressed me most was the technician's professionalism and willingness to provide maintenance advice. ServicePlus not only fixed the issue but also empowered me with knowledge to prevent future breakdowns. I'm grateful for their expertise and quick response. I highly recommend ServicePlus to all homeowners seeking reliable coverage and peace of mind."

I've been a satisfied customer of ServicePlus Home Warranty for several years, and they've consistently provided outstanding service. One memorable incident occurred when my air conditioning unit failed during a heatwave. I contacted ServicePlus, and they promptly dispatched a technician. He identified a faulty capacitor as the issue and replaced it swiftly, restoring cool air to my home. What impressed me most was the technician's professionalism and willingness to share maintenance tips to prevent future breakdowns. ServicePlus not only fixes problems but also educates homeowners to prevent future issues. In that moment, I felt relieved and empowered, knowing how to better care for my air conditioning unit. I highly recommend ServicePlus for their prompt, reliable service and valuable insights.

ServicePlus Home Warranty has consistently provided exceptional service, and one remarkable incident truly showcased their dedication to homeowners' satisfaction. It all began when my refrigerator suddenly stopped cooling, leaving me worried about my perishable groceries. I contacted ServicePlus, and their response was prompt. A skilled technician arrived and diagnosed the issue as a faulty compressor. Within hours, he replaced the compressor, restoring the refrigerator's cooling functionality.

1st of all, I had purchased the platinum plan, and It clearly stated that it covered the plumbing issues I'm having. Well, they sent a contractor that couldn't even walk down the 7 steps to look at the issue due to a stroke. How was this guy supposed to complete a job if he couldn't even look at it!? But he was harping about that $100 deductible. So I showed him my coverage to prove I indeed did have the coverage, and I toold a screenshot. So I reluctantly gave him the $100, and I never seen him again!

We have had our home warranty policy with Service Plus for over a year now & have had nothing but issues! Our pool chlorinator stopped working back on July 2nd, 2024 and it is now Nov 17, 2024 & we still have not received our reimbursement payment & I call every week & hear the same thing, "we have no way of contacting our AP dept and have limited information." I ask to speak to a Mgr who says the exact sane thing. "Your check should be cut & mailed this week!" I am an Accountant and process claims every day for our carwashes, & we overnight the payments because we want to keep our customers! If I wouldn't have been able to go ahead & purchase the new chlorinator, our pool would be green & irreparable! So, I just keep calling every week and keep writing to mgmt with no response! TERRIBLE CUSTOMER SVC & WORTHLESS HOME WARRANTY COMPANY. I WOULD RATE THEM A (-5)!!!

1 was the lowest I could enter, or I would have given less. My one and only claim, before I cancelled my policy, was met with disinterest and zero attention to detail. They even addressed their response to the wrong family. How could anyone have confidence in a company that shows so little interest that they can’t even send responses to the right customer. They never called me to inquire or ask questions about my claim or its circumstances. I could sum up my experience with ServicePlus in one word - - embarrassing. Read the fine print in your agreement, because they will search for any loophole to deny your claim.

Do not purchase a home warranty from this company. They do not value their customers at all. It takes weeks, if not months to get your issues resolved or get any kind of compensation. They do not have an ample amount of contractors to work on any claims. Ninety-five percent of my claims I have had to have my own contractor. They give you a minimal of 200 to 250 for upfront, reimbursement, if it's going to cost more than that, the contractor has to contact them while on job to get that approved, and it takes hours for the contractor to be able to do that. If you're willing to pay the contractor up front and they haven't approved it, it's a battle to get the funds reimbursed. On one of my claims, it took me six months to get my money back.

Wish there were negative stars! WORST CUSTOMER SERVICE EVER!! The Customer service staff is uncommunicative, misleading and Uninformative. The customer service staff is unhelpful, unclear and are more invested in getting you off the phone than actually addressing your needs. I cannot wait until my contract is up with these people so that I never have to deal with them again. TRULY AWFUL service! STAY AWAY!!! NO PEACE OF MIND HERE!