Total Home Protection

Total Home was presented in a list with 10 other warranty companies to take a look at. I kinda looked them all over with the reviews and compared the benefits to the other, but Total Home was pretty much on par with just about everything, covering the majors on any kind of home protection. So, they came in at a reasonable deal, where I was satisfied with the agreement from what I could understand. And then, going on the reviews, I saw that they had worked claims before, and there were a few where people were not so happy. But by and large, I felt like everybody was satisfied where they needed to be.

When I called Total Home Protection, their representative was awesome. He was not high-pressure. Sometimes, he gave me some options, some specials, and a lot of information. He wasn’t telling me, “Commit right now or else this is gonna go away.” I like that. I don’t like to be pressured to buy anything because I’m one of those people who can’t make up their mind immediately. I think it through and I wait. So, I contacted my husband and he said, “Nah, we have homeowners insurance. We’re fine." He said no. He had some questions, so I called back and reviewed the information with the representative. He answered all my questions. Again, he was very professional and he did tell that at a certain time, he was not gonna be answering the line.

I have four properties with Total Home Protection and whenever I have a claim, I just call them. They told me that I could call them any time and that they were available 24/7. So far, I've had three claims that had been done with. One of them involved the refrigerator and it had been fixed. So, that was good. In another property, we had a problem with the air conditioner. The tech came and took a picture, then he showed the company what happened and what needed to be done.

I was looking for someone to handle my home projects or when something breaks down. I went online and started looking. I originally had American Home Shield and they were such a disappointment that I fired them. So I got to looking and called Total. I talked to one of their agents and what he had to say seemed pretty good., so I went ahead and signed up for it.

The home warranty that I had was ripping me off. They wanted me to pay $60 and $100 for every home visit. It didn’t matter if the techs fix the problem or not, they still were trying to charge me $100. So, I called around like every home warranty that came up. When I came to Total Home Warranty, it seemed they were better for me to benefit from because the price list is no more than 50 bucks a month. Also, when they make a home visit, it’s $45, and I pay after they fix my issue. In addition, if they have to order parts, you don’t pay them. When they order the part, they have to send it to the insurance, which is the home warranty. Our home warranty then approves it and then they call me when they get the part in.

When I called your company this morning, I was helped by Ava **. I found her to be extremely helpful and knowledgeable about your product. She helped me with selecting the right plan for us. I was very pleased with the outcome.

I have a new house. I didn’t know anything about it, so I wanted to make sure I have everything covered. I googled home protection companies and got Total Home Protection. When I moved into the house, the air conditioner worked for a month or two, and then it randomly went out one day. It took a while to find the proper phone number to call Total Home Protection, but after that, everything worked smoothly. It was easy interacting with the claims representative. I feel that the professionalism and courteousness were all up to par as they should be. They told me to expect the contractors out within the next two or three days. It was a holiday weekend, so it was a little longer than it should have been. Overall, when I had a problem, Total Home Protection fixed it, and everything works now.

My air conditioner broke on Friday and I filed a claim with Total Home Protection on Saturday morning when I realized there was no air and the room temperature was 84 degrees. The answering service said they will assign someone to the claim on Monday or Tuesday. Then I have to wait for them to put me on their schedule. The answering service does not give out the name of the air conditioning repair company, so I cannot call them myself. The next four days the temperatures will be over 90 degrees. We are feeling sick and face the dilemma - do we wait for the Total Home Protection or pay for the service ourselves? We have nowhere else to go with two dogs.

Someone told me about Total Home Protection and I called them. They had a special going and I went with them. My most recent claim was a refrigerator in the garage, and it was a really easy fix. The freezer part was working and the fan that blows down where the other food was wasn’t. When I called, the guy came out pretty fast. In less than 5 minutes, he was like, “Oh, I know what that is. It’s the fan. The fan stopped working.” You could open it and hear that it wasn’t working. He said, “Okay, let me put an easy fix.” I paid him the copay, and he said he has ordered the part and he’d be out.

Ray was great selling the insurance, it's after that sucks. They don't return calls, need to learn how to talk to customer. We have a air conditioning system down, we call and put were they will call us back. They don't call.

My dishwasher broke, a technician came to check, and told me it might be too expensive and unworthy to repair. It is a less than 4 years old Whirlpool dishwasher. When I contacted Total Home Protection to discuss the issue, a case manager told me they decided not try to repair it, but instead they would offer me a $100 “market replacement cost” to close this claim!

3 claims, 2 delayed claim payments and 1 denied claim. My first claim was for my dryer not functioning properly. They denied the claim, but offered a small cash payment. This payment wasn’t sent and I had to call and they said they were switching banks and it resulted in an error. A ceiling fan replacement payment was delayed and I still haven’t received it. Over 2 months ago. The worse case is my AC broke down 6 weeks ago. It was serviced 2 weeks prior to weeks prior to breakdown. The HVAC tech said it was a bad contactor and the claim was denied. I replaced the contactor and the compressor was the issue. Claim denied again. I challenged since I knew it was maintained and they offered $300, which I didn’t accept. Then they offered me $500. The rep said, "I can’t give you more than what you put into the warranty."

The dryer stopped working. It wouldn’t work and it wouldn’t dry anything. I called Total Home and filed a claim. It took a while for the technician to come here but when he came, he told us that he knew exactly what was wrong, but he didn’t have the part. So, he had called, but I didn’t get his message. So, that’s probably why I didn’t know he called me. When he finally got in touch with me, he told me he’d been trying to call me, and he couldn’t get an answer. And then, he came out and he did a good job. It didn’t take him long at all.

I'm thinking last Nov. I decided to purchase a home warranty, went online & decided to go with this Co. Worst decision I could have ever made, first I paid the cost up front, to save a few bucks, the cost (1080.00) was for 2 & half years which you could cancel at any time & receive a refund. We had a leaking kitchen faucet. Called the # they gave me. Because it was the weekend we waited 7 days - unbelievable right? That's not the best. They sent 2 plumbers. 1 couldn't speak English well enough, so the other had to translate to English. O.K. This is where it gets real good. They’re looking at the pull-out sprayer to remedy the problem.

The toilet was leaking at the bottom and I didn't notice it. It was hard to detect because I don't use that bathroom. It looked like it was water that was spilled from the shower, but the guy told me that it was coming from the toilet sewer. We called and Total Home Protection said they we gonna get somebody out but they didn't for a while. I called and the first person was pretty professional. She just kinda dealt with everything. She said I would receive an email within 28 to 48 hours and that never happened. I called again and I spoke to another young lady. She said, "Well, it hasn't been 48 hours." The lady was really nasty with me. The third person who came on was wondering why there was no claims thing entered. She couldn't find the number. She said, "Hold on, let me talk to my supervisor," and she got everything taken care of. Everything she said happened just like she said it was gonna happen.

I was delighted to speak to a friendly salesman, Stanley **. He helped me save hundreds of dollars with more coverage than my warranty I have that soon I will be cancelling. Highly recommend calling Stanley ** and let him know Carol ** sent you. Thanks so much Stanley for the excellent service and trying to get the best savings for me and giving me a secure feeling that if something goes wrong it will be taken care of.

My AC had went out where it wasn’t working properly, so I had called Total Home Protection one day, and they said somebody was gonna call me back to give me some more information about it. They called me back the next day and they said someone’s gonna get in contact with me. But no one ever got in contact with me. The man was three days late. He just showed up at my house and said, “I come to fix the AC.” They had called my phone when the man was at my house. They never called and told me that somebody was gonna come out before that day.

Have been with this provider Total Home Protection (THP) for 1 year. We are paying 35$ monthly bill, we are paying $45 for each visit, however none of the problem gets resolved. Every time they come up with a clause against the claim saying this or that part is not covered. Mechanical not covered in some cases, in some other case electrical is not covered. Or maintenance is not done properly. Hence they will not pay.

My, experience with your rep. Tracey was straightforward and he was very professional and very experienced at his job. Very knowledgeable which led me to buy this service in a very timely matter and I felt very comfortable and have great home protection.

Donald was very knowlegeable of the product and he strived to help Marshall and I to get the best coverage and cost for our situation, thank you. We have a feeling of total relief having sufficient coverage in case of need.

Devinee ** called me yesterday. She explained the warranty with Total Home Protection. I asked her if she would call me back today. She called several times - persistent. Devinee returned her call today to me. She is a TOP Customer Service Agent. Her dedication to your company is a reflection of a great company.. She helped me by offering a lower monthly payment plan. I signed up with Total Home Protection because of Devinee and her knowledge of the covered plan. She was thorough and thoughtful. Excellent employee and dedication. New Policy #**.

My air conditioner went out and I call to get a tech out, was told it would take up to 48 hours. Called back and was told there was no HVAC company in my area, that I could use anyone. Called to see how long it would take to get authorization for service and was told it would be immediate. Got a tech out, got quote and tech called for approval. Approval was not given. We are under a heat advisory in my area. I have small babies in my home and me and my son suffer from breathing conditions. We are getting sicker while waiting on approval. Not happy with company at all.

I called Total Home Protection to submit a claim when I had a clogged drain. The claims representative asked me a couple of silly questions, but our interaction was all right. The contractor said he was gonna be here on a Monday, and so I hang around and he never showed up. He ended up showing the next day. When he came, everything was great with him. He augered the drain out and cleaned it out and he adjusted the stopper. It's been doing fine since then. My experience was good, and I'd tell a neighbor that Total Home Protection is a good company.

Sadly to report bought policy for 2019 with Total Home Protection, First, call 6/25th for Air conditioner not working. Have an 84 yr old husband with a bad heart. Never received an email for a company to come to the house. They told me very busy and to wait for an email or call someone on my own and pay out of pocket and they will reverse the monies. It was Friday 6/28th 9:00 pm when we got service, because of a compassionate co. who fixed our problem last year through the Old Republic. She squeezed us in (Air Care of Cent Fl.) at 407-4797197. THEY resolved the problem.

Reached out to the customer service to have them have someone come out and see what has caused our AC to suddenly stop. The woman was rude and very unprofessional. Informed her we have an elderly person in the home and need someone ASAP. Her response, "We are not an emergency service. You have to wait 24-48 hours." No consideration for our elderly family member. I wish I could go into her home and turn off her AC in 90 degree weather. Horrible customer service. When this contract ends we will not be using them EVER again.

Hot water heater was not working. Repair contractor fixed problem after several days "looking for parts" and missed several promised appointments. After a week without hot water, the repair was made, and 2 days later the same problem happened. Called the contractor approved by Total Home Protection on 5 separate occasions, and each time he did not come when promised. He claims that he tried to come, but no one was home to tell the gate that he could come in. My mother, the homeowner is 102 years old and does not go out. Neither she, nor her aide claims to have gotten a call from the gate.

The representative was very knowledgeable and helpful. He did an outstanding job. We went over every items in detail and if I had any questions about any particular item he explained it to me. I end up taking the platinum plan over a period of six years. Will it give me more flexibility and peace of mind. I’m going to do some research about my well water with the water company to see if I have a well pump at a later time. I didn’t know about the offer for the roof until the representative explained it to me.

I was told by Robert ** I would get policy info right away on line. I haven't gotten anything yet. The way this usually works is I give you money you give me product, service etc. I need contact numbers for service or something please.

I filed a claim with Total Home Protection because my oven won’t turn on. The broil will go on, but the oven won’t. Filing a claim with them over the phone was very easy and very nice. The rep I spoke with was okay. They were fine and were quick. Whatever they claim to do, they immediately did. So, they were pleasant and very nice. And the person who came to fix it was just fantastic. He was professional. He exactly knew what to do and what was wrong with it. He ordered it, and as soon as he came back, people called, and it was great. The oven is working fine now.

Mr. ** answered all of my questions and offered a plan best for me. My sister (Mrs. Ron **) Carroll ** referred me to Total Protection. Her address is Birchwood, TN. I hope you can give her an additional month service.