ServicePlus (Formerly Total Home Protection)

Service Plus home insurance is a great company I highly recommend. They have excellent service, and their prices are very reasonable. I have been with them for over five years, and they always have been there when I needed them. They are always quick to respond to my claims and have always been fair. I recommend this company to anyone looking for a new home insurance company.

I have been a policyholder with Service Plus for over two years and have never had any problems with their service. They have always been quick to respond to my claims and questions, and their customer service representatives are always friendly and helpful. I would recommend Service Plus Home Insurance Company to anyone looking for a reliable and affordable home insurance company. Thank you, Service Plus, for always being there when I need you!

In order to find out firsthand which firm was the easiest to work with, I purchased various home warranty packages for two distinct houses. I made claims against each. The tech at Service Plus responded the fastest, it was the most affordable, and it was the easiest to interact with. They were well-liked by the subcontractors they dealt with. Service Plus will still be the firm I suggest to my clients.

Working with Service Plus has been a relief given the issues we've had with our 30-plus-year-old home. From the initial sign-up to the opening of claims to the tracking of work, every step of the process is simple. They kept us informed of pending claims and when services would be provided, which put us at ease. We will continue to use Service Plus and will tell our family and friends about them.

I recently purchased home insurance for a new house that I plan to renovate and move into. Service Plus charges are less than half of what I was quoted elsewhere. It almost seems too good to be true; all I can hope for is that when the time comes for me to use them (which I hope will never be), I get what I paid for. Customer service was very helpful in answering my questions, which were numerous due to my unfamiliarity with Service Plus. Let's hope everything continues to go as smoothly as it has.

1 week after my went into effect my air conditioner stopped worked. I filed a claim, 2 weeks later I finally received an email stating, "We will not cover," saying I hadn't had my policy long enough. My contract states items must work on the effective date. I read it to them. Tried to cancel my very new policy. They REFUSED. I paid over $400 upfront. I'm seeking legal representation. Do NOT trust this company!!!!

I put in a service request back in Nov 2022 for two separate items. My washing machine and my refrigerator and I was told both items would cost more to repair. I was quoted a sum to help replace them back in Nov of 2022 and still have not received any payments. When I inquire about the payments they tell me it’s still in process to go out as of today April 2023.

So many complaints ...so so many complaints all with the same stories. Signed up for the gold plan ...had an issue with my heater in the winter, it's freezing out and no heat. They tell me for some reason they can't find a service person and it's taking a little longer than normal. I wait...two weeks go by...still waiting so they tell me to hire someone and they will reimburse me the money but after 300 dollars I have to get an ok. So the guy that I hired comes. He's great. Fixes the issue. I send the invoice and that's when the fun starts...many conversations with a incredibly rude woman named Isabella (doubt its her name) and she says, "Sorry we can't pay for that." The same old thing about fine print of the contract and sorry....basically.

I had a great experience with the Service Plus home insurance company. They were very responsive and had excellent customer service. The process was easy, and they were able to get me the coverage I needed at a great price. I would recommend them to anyone looking for home insurance.

I would give negative star if there's that option. It has happened twice, that they scheduled a contractor for me, but when I call the contractor, they refused to come because this company still owe them from the previous jobs. So they asked me to get my own contractor, but when it comes to the reimbursement, for one job, I paid $650, they covered only $200. Another one I paid $360, they refused to cover anything! What could I do? It doesn't worth to sue them for few hundred bucks. The only thing I can do is never ever renew my policy with them, and make sure to tell people I know to avoid this company.