ServicePlus (Formerly Total Home Protection) Reviews

The company is a complete fraud. First, they promised everything, the truth is they do not cover anything. I will give them a rating of minus 0. As a matter of fact, I am filing a formal complaint against them. Please, if you have been deceived by this company, get in contact with the BBB. They did not send me the Home guarantee guide until a month has passed and they already charged me 500 dollars to star on February.

They are the worst home warranty company ever. Will not cover anything. Also could not find contractors. Run away from them. We switched to a different company

I've had this warranty for my home appliances for a while now. I filed a claim for a broken dishwasher two months ago. The only thing they will tell me is that there are no technicians available and so they continue to send me emails offering a less than $200 or up to $200 reimbursement for actual costs. They estimate this is way less than the actual cost of a repair. So far I haven't seen anything other than promises of a potential reimbursement. I would avoid this company like the plague.

Don't get a ServicePlus Warranty contract- Save your money and just pay the cost of repair yourself- Because that's what happens when you get their warranty contract- Bad customer service and never can send a tech out to fix your problem appliance anyhow- Stay clear of this company.

This was the absolute worst home warranty experience. I had some electric problems. The first person fixed the symptom, not the root problem that appeared a few months later. My heat wasn't working. The tech said a compressor needed to be replaced. That didn't sound right to me. I had my HVAC people come out, as I have a maintenance agreement with them. They confirmed my heating system was working. It was an electrical issue. It took a while before Service Plus could get a tech out. Then my power went out throughout my home except my refrigerator, coffee maker and my wi-fi (thankfully, I could still work). Fortunately, it was a warm fall, but it was now December. I called an electrician and had to replace my circuit panel. Service Plus agreed to refund my money. After countless calls and promises it is in process. It took 2 1/2 years to receive. The technicians did not seem very qualified at their job.

My mistake was paying $1500 for a 3 year plan upfront. The 1st couple of years, we didn't need anything. Then the stove eye died and the oven was acting up. They changed out the eye but did nothing for oven with a $75 copay. Called again when they never came back re: oven, they wanted another $75. By then a friend fixed. Next was the AC. Not cooling. Waiting on tech to be assigned. Called everyday nothing. That's been 6 months ago, they still have as open not assigned. Again we had to fix.

I've had this washing machine for less than 5 years. It was a top of the line machine. ServicePlus sent a technician 10 days after my request, and unfortunately was not able to repair it. The supervisor at Service Plus was nice enough to inform me that they were not going to replace my washing machine, but give me the pro-rated amount of $250. After complaining for several minutes, the supervisor bumped the amount up to $300. Wow! So generous! Why did I ever go with this company? They said the check will be sent in 6 to 8 weeks.

Stay away from this company. They do not deliver and they lie. I have a contract with them and I filed a claim April 26, 2026. I have spoken and written to them several times 1-844-619-1115. They assured me someone would contact me for the repair of my dishwasher. As of today I have heard nothing. They are dishonest and are not honoring the contract I have with them... Stay away from this company. They are terrible!

I would give ServicePlus zero stars but it won't let me. I have been with service plus for 4 years and oh, let me tell you they're real quick to take their monthly payment on time!! I only called for service twice the whole time I've been with them or using their service, I placed a service call on May 23 or 22. I live in arizona and it's freaking hot. It's 105 degrees today and in my house it's 115 degrees. We are a week and half 10 days no air, waiting and still no service, no tech, no call, nothing! I The over the edge part is after 10 days of Service Plus of them making excuses. They emailed us saying it's not covered 👀! Excuse me... I can't believe they are allowed to scam people.

We paid this company for years but when we filed our first claim they couldn’t be found. No call back or email to even acknowledge our claim. Then when we called to cancel we were told we couldn’t until the end of the year which was seven months away. And they were very rude about it! No thank you!