ServicePlus (Formerly Total Home Protection) Reviews
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About ServicePlus Home Warranty
ServicePlus Home Warranty offers two home warranty plans for customers to choose from. Coverage is available for major systems and appliances regardless of age, make or model. Technicians are prescreened for licensing and insurance to take care of major replacements and repairs.
- Free online quote
- Add-on coverage options
- Large network of technicians
- Not available in all states
- Some complaints about support
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ServicePlus Home Warranty plans
Depending on the warranty plan you select, ServicePlus Home Warranty coverage can include a mix of systems and appliances. The Gold plan covers 15 items, including systems like plumbing and appliances like dishwashers. Platinum coverage includes 20 major home systems and appliances. Additional coverages are available, including for pools and spas, water softeners and septic systems.
- Gold plan
Total Home Protection’s Gold plan provides coverage for basic systems and appliances:
- Plumbing system
- Plumbing stoppage
- Water heater
- Whirlpool bathtub
- Electrical system
- Oven, range and stove
- Cooktop
- Sump pump
- Built-in microwave
- Dishwasher
- Garbage disposal
- Trash compactor
- Ductwork
- Garage door opener
- Ceiling and exhaust fans
- Platinum plan
The Platinum plan covers everything in the Gold plan, plus your air conditioning system, clothes washer and dryer, heating system and refrigerator.
- Air conditioning system
- Heating system
- Refrigerator
- Clothes washer
- Clothes dryer
- Plumbing system
- Plumbing stoppage
- Water heater
- Whirlpool bathtub
- Electrical system
- Oven, range and stove
- Cooktop
- Sump pump
- Built-in microwave
- Dishwasher
- Garbage disposal
- Trash compactor
- Ductwork
- Garage door opener
- Ceiling and exhaust fans
- Optional coverage
Extra coverages are also available for those who want further protection.
- Pools and spas
- Limited roof leak
- Central vacuum
- Sump pump
- Well pump
- Septic system
- Septic pumping
- Second refrigerator
- Stand-alone freezer
- Water softener
- Refrigerator ice maker
- Free-standing ice maker
- Additional air conditioning system
- Additional heating system
- Additional water heater
- Additional garage door opener
ServicePlus Home Warranty costs
Plans generally range from $53.67 per month to $60.33 per month. Because prices may vary by your location, home size and selected plan, the best way to get an accurate cost estimate is to request a quote from ServicePlus Home Warranty.
ServicePlus Home Warranty coverage exclusions
Preexisting conditions are not covered, which is standard on most home warranty contracts. Additionally, there may be parts or components of covered items that are excluded from coverage.
For example, while air conditioning systems are covered under the Platinum plan, replacement filters for those systems are not provided, according to a sample service agreement. With appliances, you often see items like knobs, dials, shelving and any removable accessories excluded from coverage.
A home warranty contract with THP may also include dollar amount caps, or coverage limits, so it’s important to read the agreement carefully.
ServicePlus Home Warranty coverage limits
ServicePlus Home Warranty places coverage limits on certain items (see below). If the cost of a repair or replacement exceeds this amount, you would be responsible for covering the remainder of the costs yourself.
ServicePlus per contract term cap is $1,500 for “access, diagnosis, repair and/or replacement” of all covered items. In addition, it has coverage limits per item in certain areas. This is the maximum dollar amount the company will pay out per contract term for specific items.
If a claim requires a service provider to break through walls or ceilings to make the repair, Total Home Protect will also cover up to $500 per claim to get the wall or ceiling back to a rough finish by hanging or patching drywall.
| Item | ServicePlus coverage limit* |
|---|---|
| Plumbing and electrical | $500 |
| Water heater | $500 |
| Whirlpool bathtub, spa/pool | $500 |
| Ceiling/exhaust fan | $400 |
| Septic tank pumping | $200 |
| Refrigerator ice maker | $200 |
*For access, diagnosis, repair and/or replacement (per contract term)
ServicePlus Home Warranty FAQ
Does ServicePlus have a waiting period?
Yes, coverage kicks in 30 days after enrollment. In certain circumstances, ServicePlus may waive the waiting period.
Where is ServicePlus available?
ServicePlus offers service contracts in all states except for California and Nevada.
How do I request service from ServicePlus?
You can file a claim 24/7 online or by calling the ServicePlus claims department toll-free.
- Submit your claim to ServicePlus.
- ServicePlus assigns one of its approved local contractors to your case within two business days (four days on weekends and holidays).
- The service provider will contact you to schedule your appointment.
- You will pay your trade service call fee (specified in your contract; $75 is standard).
ServicePlus guarantees labor for 30 days and parts for 90 days. Should a failure occur due to the labor provided on your repair within 30 days, ServicePlus will send a technician to fix the problem at no additional cost to you.
Can I cancel ServicePlus?
Yes. If you cancel within 30 days of ordering, you will receive a full refund. If you cancel after 30 days, you will receive a prorated refund for the remainder of the contract, minus a $50 administrative fee for each unused term.
Is there a limit on the number of claims?
There is no limit on the number of claims you can make during your contract term. However, there may be dollar caps on covered items per contract term.
What happens if a covered item cannot be repaired?
If Service Plus cannot repair a covered item, it will provide a replacement under your contract’s terms. The company may offer a cash payout instead.
Is ServicePlus Home Warranty legit?
ServicePlus Home Warranty is a legitimate home warranty company. It offers plenty of coverage options for homebuyers and sellers. Monthly costs are in line with the industry average, and it has a below-average service call fee, which is why we think the company is worth considering. It could be an especially good choice for those who like the idea of managing their account and claims online.
ServicePlus Home Warranty Reviews
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- 4,809,857 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed Jan. 6, 2026
I have filed 4 claims in 4 years and all were denied. A ceiling fan stopped working and no repair services were available in my area so I was asked to find one myself and pay the fees for a service call for a diagnostic and quote. The service call was $125 and the quote for the fan would be around $275 to replace due to the height and model. ServicePlus paid $0. I filed a claim for a heater blower but no techs in the area so I had to find one. Everyone I called (5 providers) refused to work with Service Plus. I paid out of pocket again.
I filed a claim on my water heater. There was water leaking out around the tank. I was told the warranty does not cover any water leaks on a water heater. Claim denied. I filed a claim for an ice maker on my refrigerator. You can guess. The warranty does not cover ice makers or water dispensers. I asked for a refund after the second claim was denied or at least a prorated amount but I was told that is not possible and no refund would be issued. I have not found anything that is covered by this warranty and I would not waste my money.
Reviewed Jan. 3, 2026
I would rate my experience a Zero, I can never get a technician to come out. They just want to give me 200 and sweep it under. They never want to send anyone out to see what’s wrong with my furnace or appliances. And the time I called over my dishwasher it took somebody 3 weeks to come out. I have called over my furnace and they don’t want to send anyone out. I do not need the 200 dollars. I need a technician to come out. They are the worst company to get warranty from. Anybody has to be better than these people. I’m going to file with better business bureau on them.
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Reviewed Dec. 28, 2025
ServicePlus Home Warranty made the entire process simple and stress-free. Customer support was responsive and helpful whenever I had questions. The repair service was scheduled quickly and handled professionally. Overall, it’s a dependable company that provides great peace of mind.
Reviewed Dec. 28, 2025
I had a great experience with ServicePlus Home Warranty from start to finish. Their customer service was responsive, professional, and easy to work with. The claims process was straightforward, and repairs were handled in a timely manner. Overall, it’s a reliable company that delivers solid value and peace of mind.
Reviewed Dec. 24, 2025
This company is fraudulent. They should be not allowed to do business. They pressured me into signing up for a plan. They denied my claim even though the plan is active. They are stating reason that is not accurate.
Reviewed Dec. 10, 2025
Great service, professional, punctual. My wife recommended Service Plus to her sister for her family. We had an issue with our dishwasher and instead of buying a new one, we called in Service Plus and a technician came to replace. I believe it was a gasket, a whole lot cheaper than $1000 at Home Depot for a new machine.
Reviewed Dec. 4, 2025
We were pressured into signing up for their 3.5 year prepaid plan. After reviewing their company I felt we needed to go somewhere else. I asked for a cancellation and refund (Less than 24 hours after signing up). They told me the refund would take 15-30 days to be returned to my bank account.
Reviewed Dec. 2, 2025
I have tried to cancel this service and was told I can't cancel until August 2026! I have no idea where they came up with that date. I want to go with a company with better coverage and better rating.
Reviewed Dec. 1, 2025
A month and still haven’t fixed our refrigerator or even call us back. We paid the first $75 for a repair and did a zoom call for them to see the repairs required but nothing after that and no calls back.
Reviewed Nov. 21, 2025
Horrible company. They don't cover anything and you can't cancel service. They lie, put you on year contract without telling you and I told guy I'll just not pay. He say, "Do what you want but we come after you and get our money." those are his words. I had to pay 650 dollars to have water heater fixed. They don't cover items under warranty so ud it's new. Don't get this company coverage, waste of money
ServicePlus Home Warranty Company Information
- Company Name:
- ServicePlus Home Warranty
- Address:
- 518 Old Post Road, Suite 7 #315
- City:
- Edison
- State/Province:
- NJ
- Postal Code:
- 08837
- Country:
- United States
- Website:
- www.serviceplus.com