ServicePlus Home Warranty

ServicePlus (Formerly Total Home Protection) Reviews

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$53.67 to $60.33
Monthly premium cost
48 states

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2.2 out of 5
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About ServicePlus Home Warranty

ServicePlus Home Warranty offers two home warranty plans for customers to choose from. Coverage is available for major systems and appliances regardless of age, make or model. Technicians are prescreened for licensing and insurance to take care of major replacements and repairs.

    Pros & Cons


    • Free online quote
    • Add-on coverage options
    • Large network of technicians


    • Not available in all states
    • Some complaints about support

    Bottom Line

    ServicePlus Home Warranty offers competitive home warranty services. Between its two plans and add-ons, THP can provide coverage for most major systems and household appliances. However, availability and costs vary by location.

    Featured Reviews

    Lubbock, TX

    … The price was right. It was a good deal… there's an online process to use. I like online stuff. It’s easy for me to do. I sent in the claim when I had a lone circuit breaker in ...

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    Davenport, IA

    The agent was very helpful in describing the plan. What the plan covered and the term and cost. He gave the information on a five year plan and a three year plan. All the plans so...

    Read full review

    ServicePlus Home Warranty plans

    Depending on the warranty plan you select, ServicePlus Home Warranty coverage can include a mix of systems and appliances. The Gold plan covers 15 items, including systems like plumbing and appliances like dishwashers. Platinum coverage includes 20 major home systems and appliances. Additional coverages are available, including for pools and spas, water softeners and septic systems.

    Gold plan

    Total Home Protection’s Gold plan provides coverage for basic systems and appliances:

    • Plumbing system
    • Plumbing stoppage
    • Water heater
    • Whirlpool bathtub
    • Electrical system
    • Oven, range and stove
    • Cooktop
    • Sump pump
    • Built-in microwave
    • Dishwasher
    • Garbage disposal
    • Trash compactor
    • Ductwork
    • Garage door opener
    • Ceiling and exhaust fans
    Platinum plan

    The Platinum plan covers everything in the Gold plan, plus your air conditioning system, clothes washer and dryer, heating system and refrigerator.

    • Air conditioning system
    • Heating system
    • Refrigerator
    • Clothes washer
    • Clothes dryer
    • Plumbing system
    • Plumbing stoppage
    • Water heater
    • Whirlpool bathtub
    • Electrical system
    • Oven, range and stove
    • Cooktop
    • Sump pump 
    • Built-in microwave
    • Dishwasher
    • Garbage disposal
    • Trash compactor
    • Ductwork
    • Garage door opener
    • Ceiling and exhaust fans
    Optional coverage

    Extra coverages are also available for those who want further protection.

    • Pools and spas
    • Limited roof leak
    • Central vacuum
    • Sump pump
    • Well pump
    • Septic system
    • Septic pumping
    • Second refrigerator
    • Stand-alone freezer
    • Water softener
    • Refrigerator ice maker
    • Free-standing ice maker
    • Additional air conditioning system
    • Additional heating system
    • Additional water heater
    • Additional garage door opener

    ServicePlus Home Warranty costs

    Plans generally range from $53.67 per month to $60.33 per month. Because prices may vary by your location, home size and selected plan, the best way to get an accurate cost estimate is to request a quote from ServicePlus Home Warranty.

    ServicePlus Home Warranty coverage exclusions

    Preexisting conditions are not covered, which is standard on most home warranty contracts. Additionally, there may be parts or components of covered items that are excluded from coverage.

    For example, while air conditioning systems are covered under the Platinum plan, replacement filters for those systems are not provided, according to a sample service agreement. With appliances, you often see items like knobs, dials, shelving and any removable accessories excluded from coverage.

    A home warranty contract with THP may also include dollar amount caps, or coverage limits, so it’s important to read the agreement carefully.

    ServicePlus Home Warranty coverage limits

    ServicePlus Home Warranty places coverage limits on certain items (see below). If the cost of a repair or replacement exceeds this amount, you would be responsible for covering the remainder of the costs yourself.

    ServicePlus per contract term cap is $1,500 for “access, diagnosis, repair and/or replacement” of all covered items. In addition, it has coverage limits per item in certain areas. This is the maximum dollar amount the company will pay out per contract term for specific items.

    If a claim requires a service provider to break through walls or ceilings to make the repair, Total Home Protect will also cover up to $500 per claim to get the wall or ceiling back to a rough finish by hanging or patching drywall.

    ItemServicePlus coverage limit*
    Plumbing and electrical$500
    Water heater$500
    Whirlpool bathtub, spa/pool$500
    Ceiling/exhaust fan$400
    Septic tank pumping$200
    Refrigerator ice maker$200

    *For access, diagnosis, repair and/or replacement (per contract term)

    ServicePlus Home Warranty FAQ

    Does ServicePlus have a waiting period?

    Yes, coverage kicks in 30 days after enrollment. In certain circumstances, ServicePlus may waive the waiting period.

    Where is ServicePlus available?

    ServicePlus offers service contracts in all states except for California and Nevada.

    How do I request service from ServicePlus?

    You can file a claim 24/7 online or by calling the ServicePlus claims department toll-free.

    1. Submit your claim to ServicePlus.
    2. ServicePlus assigns one of its approved local contractors to your case within two business days (four days on weekends and holidays).
    3. The service provider will contact you to schedule your appointment.
    4. You will pay your trade service call fee (specified in your contract; $75 is standard).

    ServicePlus guarantees labor for 30 days and parts for 90 days. Should a failure occur due to the labor provided on your repair within 30 days, ServicePlus will send a technician to fix the problem at no additional cost to you.

    Can I cancel ServicePlus?

    Yes. If you cancel within 30 days of ordering, you will receive a full refund. If you cancel after 30 days, you will receive a prorated refund for the remainder of the contract, minus a $50 administrative fee for each unused term.

    Is there a limit on the number of claims?

    There is no limit on the number of claims you can make during your contract term. However, there may be dollar caps on covered items per contract term.

    What happens if a covered item cannot be repaired?

    If Service Plus cannot repair a covered item, it will provide a replacement under your contract’s terms. The company may offer a cash payout instead.

    Is ServicePlus Home Warranty legit?

    ServicePlus Home Warranty is a legitimate home warranty company. It offers plenty of coverage options for homebuyers and sellers. Monthly costs are in line with the industry average, and it has a below-average service call fee, which is why we think the company is worth considering. It could be an especially good choice for those who like the idea of managing their account and claims online.

    ServicePlus Home Warranty Reviews

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    Page 1 Reviews 0 - 5
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    Customer ServiceTech

    Reviewed Oct. 31, 2023

    Being a homeowner, I've come to rely on ServicePlus Home Warranty as my go-to solution for unexpected home repairs. One incident that exemplifies their exceptional service took place during a blistering summer day when my central air conditioning system decided to quit. With temperatures soaring, I knew I needed a fast resolution.

    I contacted ServicePlus, and to my surprise, they had a technician at my door within hours. The urgency of the situation was met with their rapid response. The technician quickly diagnosed a faulty capacitor as the culprit and replaced it efficiently. The moment the cool air started flowing again, I felt a wave of relief. What truly distinguishes this experience is not just their swiftness but the technician's professionalism and willingness to educate. He not only fixed the issue but also took the time to explain the problem and its solution. This added layer of information left me not just with a functioning AC but with a deeper understanding of its inner workings.

    ServicePlus demonstrated their commitment to excellence, making sure homeowners not only have working systems but also grasp the repairs made. It's this dedication that sets them apart. In that scorching moment, my home was transformed from an oven into a comfortable sanctuary. ServicePlus Home Warranty once again proved to be a reliable and knowledgeable partner, offering not just a fixed system but peace of mind.

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    Customer ServiceClaims HandlingPrice

    Reviewed March 14, 2023

    Service Plus home insurance is a great company I highly recommend. They have excellent service, and their prices are very reasonable. I have been with them for over five years, and they always have been there when I needed them. They are always quick to respond to my claims and have always been fair. I recommend this company to anyone looking for a new home insurance company.

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      Customer ServiceClaims HandlingPrice

      Reviewed Feb. 18, 2023

      I have been a policyholder with Service Plus for over two years and have never had any problems with their service. They have always been quick to respond to my claims and questions, and their customer service representatives are always friendly and helpful. I would recommend Service Plus Home Insurance Company to anyone looking for a reliable and affordable home insurance company. Thank you, Service Plus, for always being there when I need you!

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      profile pic of the author

      Reviewed Feb. 18, 2023

      In order to find out firsthand which firm was the easiest to work with, I purchased various home warranty packages for two distinct houses. I made claims against each. The tech at Service Plus responded the fastest, it was the most affordable, and it was the easiest to interact with. They were well-liked by the subcontractors they dealt with. Service Plus will still be the firm I suggest to my clients.

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      Claims Handling

      Reviewed Feb. 11, 2023

      Working with Service Plus has been a relief given the issues we've had with our 30-plus-year-old home. From the initial sign-up to the opening of claims to the tracking of work, every step of the process is simple. They kept us informed of pending claims and when services would be provided, which put us at ease. We will continue to use Service Plus and will tell our family and friends about them.

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      Verified purchase
      Claims HandlingCoverageSales & Marketing

      Reviewed Oct. 11, 2023

      This is not a company that you want to deal with... They were very deceptive in the sales pitch, no mention of ALL the exclusions, and maximums on items to be paid out. Also, no listing of that in my original contract. Despite asking for it, I never received a coverage page like you get in auto or homeowner's policies. If something breaks down that is critical, like when my freezer stopped functioning, they are not equipped for fast or weekend dealing with it.

      Now as I am trying to get some payment on my sewer line failure, despite have a rider for this, they are going through all types of gyrations and legalese to say that it is not covered. Claim denied. If you are looking for a company that "warranties" noncritical items, and you have lots of time before it is needed, then this is your company. My recommendation, put the equivalent monthly or yearly fee into a maintenance account to deal with issues that come up, and avoid the aggravation of dealing with this company.

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      Claims HandlingCoverageTech

      Reviewed Oct. 3, 2023

      Service Plus is a fraud! We filed two claims, only to have both denied after paying the service fee for the technician to tell us one thing and for Service Plus to deny the claim with another rationale that was inconsistent with the Technician's assessment. In one claim they tried to indicate the HVAC unit was improperly installed, even though we had an approved permit from the State of Maryland. In the 2nd claim, they state the stove top had rust, so they couldn't cover the repair/replacement. Again, not what the Technician told us in person. At no point were they willing to provide the written assessment provided to them by the Technicians, even though we paid a service fee for the Technician to come to our home. I have filed a consumer complaint with the NJ Attorney General and I recommend others do the same. We need to stop these fraudulent companies from operating and preying on the consumers.

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      Customer ServiceCoveragePrice

      Reviewed Sept. 13, 2023

      Zero star, it's the worst company for Home Warranty. I had tried many but with Service Plus you will not get anything fixed. They will just find ways not to repair or replace your appliance and reps. Blame the consumer after charging the service fee and not sending anyone. My AC/HVAC outer unit broke and they simply told me that is not covered without sending anyone to physically look at just based on the earlier visit. And for Microwave after waiting for 5 weeks they told me that they cannot repair it and offered $100 which I still have to receive it. Waiting for almost 2 months now. Zero customer service and most unprofessional company. Do not fall into the trap.. Even it cost little move please go with another Home warranty company out there.

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      Customer Service

      Reviewed Sept. 8, 2023

      I have never used ServicePlus and with that I decided that I would sell and move to Senior housing. My contract came up. I received multiple phone calls, text messages, and emails. Even after I called them several times and stated I no longer require them as I am moving. Every time they say we have removed you and you will no longer be called, text or emailed. I get them. I have blocked the number. The harassment of them is very overwhelming. It not right. I am monitoring my credit cards because if they are harassing me with all of this I would not put it past them to charge my account. I am reporting them to the BBB as well. I am done. I will NEVER recommend them.

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      Customer ServiceRefunds & Payouts

      Reviewed Aug. 8, 2023

      AC went out, 2 days went by and they sent nobody to come look at it. They told me to get somebody and they would reimburse me, so I did. I called about reimbursement and asked how much it was and I told them it was $225, they said, "Sorry. It's over $200 and you need preauthorization." Avoid these people.

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        ServicePlus Home Warranty Company Information

        Company Name:
        ServicePlus Home Warranty
        518 Old Post Road, Suite 7 #315
        Postal Code:
        United States

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