Total Home Protection

I was quite disappointed when I found out that the claim was not covered. I was told that my kitchen faucet was loose. Water was dripping under the sink at a fast rate. When the contractor came out, they looked into it and said the faucet needed to be replaced. They came back and said Total Home Protection does not cover it. I was really disturbed that a water leak wasn't covered. That's normal wear and tear but I got it taken care of on my own. I had to get somebody outside of my insurance to come and change it for me. After talking to some people, I was told that that's normal for them not to replace a faucet. But the thing is that the people that came out still wanted a service fee. That's the part that I couldn't get behind - a service fee of $60 and they were there for less than a minute.

I received an email from Total Home Protection and I contacted them because of that email. We had been with a different home protection company prior to being with them. I was just looking to make a change. When I spoke to their representative, I decided to go with them. Submitting claims is pretty straightforward. It's a little different than the one that we had before. There was a little more communication with the one we had before once we submitted a claim. It took me a little bit to figure out that to find out the status, I had to go online to my account.

I'm retired and I'll be 75 years old on January 24th. I decided to get a home warranty and I had a different company once. When I had a claim for the air conditioner, somebody came out here to fix it and I paid $75 for that. But when I bought my air conditioner, they said all they were going to give me was $500 and I had to pay the rest. So why would I need them if I was going to pay a monthly bill? At the time, my best friend who is in Cleveland had Total Home Protection and that was how I came by them. Signing up with them sounded good to me and the reps seemed to be straight up with me.

So far, Total Home Protection seems to be okay. One thing that I did have an issue with was when I submitted a claim for my central air. I wasn't able to go onto the website, it was something weird because the website wasn't working where I couldn't put the request in. I had to call and it was almost impossible, to get somebody on the phone. On the phone, it was telling you to go online to put in the request. Then when I finally got somebody on the phone, I said, "Well, what is the deal why you can't put in the request online? Like you guys are asking us to do." But then she said something was wrong with the website and she was gonna check into it. But I really believe that's something that they should be making sure that they operate properly daily.

I was unsatisfied with the warranty company that I had and then I tried Total Home Protection. I like them and they respond much quicker than the other two warranty companies that I had in the past. Last time, when my air conditioner went out, techs came and said the unit needed a motor. But I came to find out that I didn't need a motor. The guy from Choice told me I had to pay half. They reneged on the deal and I told them that as soon as my time was up, I would stop and I did. I paid $60 for the guy to come here and half for the motor. I needed to have air 'cause I got three grandbabies in the house.

I have been waiting for them to fix my microwave for 4 months now 4 months and I paid for the service fee and they called me and tell me to find someone else to find someone myself. Why do I have this company and I can't get my money back. I really would appreciate if someone passed this person named Sean and not the lady who says she wants his company with been running it for the last three years. I need to talk to the president of this company or something cuz this is outrageous.

The customer service provided was exceptional. The salesperson was professional and provided a great customer experience. The salesperson was attentive and was very knowledgeable of the products and prices provided. He was positive and demonstrated the desire to provide a good customer experience.

I have been fighting over my hvac since my air conditioner went out July 28, 2020. They don't have a tech in my area so they had me get a diagnoses and estimate from 3 companies in my area. They want me to pay for everything up front and then they will decide rather or not to reimburse me. When my dishwasher went out they sent a tech. Even though he told them it was not preexisting but the mother board they refused to cover it, so I had to buy one and pay to have it installed. Every time I have e mailed mediation they claim not to have received it. I have had other people tell me they have had the same problem.

On 12/29/2020 I called your office because my house furnace had went out. I first called a plumber to come and turn the water off that was coming from the busted heater. After that I called Total Home repair for a tech to come out to look at the busted heater. I was told that it was not covered under the warranty that I had but Total Home Protect does cover $1500 per year toward this type of appliance. Well next I received an email from Sharon Glover that now said your company does not cover furnace replacement/repair. I would like further clarification as to this claim. I am not happy about thinking you covered this appliance then being told that you don't. And I need clear understanding as to why my claim wasn't taken.

Simon was very professional yet charismatic & helped in every way to get me the best coverage as a Veteran of the United States Navy Seabees. I appreciate it tremendously! He was courteous and genuinely showed that he cared about offering me the best deal.