Home Warranty Inc Reviews

I’ve been a Real Estate Investor and Real Estate agent/broker for over 25 years. Home Warranty Inc is the worst warranty company I’ve ever worked with ever. They try to get out of covering as much as possible. This is not a warranty. It’s a scam. We insured a 10 Plex with them at a cost of $4200.00. Every single claim we have had they have tried to find a way to not cover it or ended up covering less than half the cost. This company is ridiculous. I will never do business with them ever again. Technically I can’t find a reason to give them even a quarter of a star!

Worst company and just a complete scam. I would give 0 stars if I could. If you have any issues that should be covered under warranty that you PAY for, this company will decline your claim and give you the run around so they don't have to help pay out, even when you paid for a warranty to help protect you in that case. They do not relay "the policy" to you and pick and choose when they want to approve or deny, with denial being their favorite answer. Do not use this company.

Zero customer service. A serious waste of money. They will not talk to us. Do yourself a favor and go somewhere else. A total disappointment in purchasing a new home. We thought we were protected. This company is a joke.

The experience has been costly and very poor, terrible customer service. They do not provide the coverages they indicate or they propose they will. You would be better off to self insure than to pay them for a home warranty and they do not even care if you are taken care of or not. Horrible experience. It's no wonder the insurance broker whom originally listed me with them dropped them. I should have dropped them immediately as well.

What a joke, you have to pay for all of Your repairs. Then they’ll decide if they’ll pay for them… I live outside of HOUSTON TX and they have NO companies they work with…. They have zero… in the entire state…. How are they allowed to do business in a state they have ZERO partners... If this warranty came with your home, get a refund of whatever months you did not use as you won’t get to use the service anyway.

This company is a complete scam. Although they position themselves as if they are fully covering all repairs to your home, the facts are they have low ball caps on all repairs that no contractors can reasonably work with. You'll be lucky to get half of the cost of any repair. Once a claim is made and there is a short fall, they say that all caps are disclosed in the agreement and expect their customers to have reviewed and know the market cost of every single part, of any mechanical component or appliance that could possibly break down in your home.

We had an issue with our AC. One of the main trunks that feeds 3 of our room disconnected because a strap failed. I only had the option to use 2 garbage ac vendors with this garbage Warranty company. 1 guy never called be back because he didn't want to go in the attic. The other company told me the trunk was installed incorrectly. My issue is when I bought this house there were no issues raised with the inspector. There were no issues when this house was initially built assuming it passed inspection. This is exactly what the home Warranty id got and this piece of shit company denied to pay for the fix because the vendor that came out said it was not installed correctly. Total scam. Nice note... once I figured out what was actually wrong with the ac I fixed it myself in 30 mins. I should have just looked at it myself 1st.

My A/C went out. We followed the process and got approval to have it looked at. The diagnostician came and wrote a whole write up about what was wrong, what should be replaced etc. We decided to do a band-aid fix for the time being. They supplied an invoice for the parts needed for that. I submitted the invoice and was told it was approved. Now, they are saying they didn't approve the parts I submitted for, but they were talking about the other parts mentioned in the recommendation. Why the heck would they approve something I didn't submit for? And, now, they will not honor what they told me, stating I should have understood all the intricacies of A/C parts and should have known. I would never use them again. And I agree with other reviews... The "manager" was rude and condescending.

This is a scam. Do not use this company. We bought a home and got coverage. After two months we had a plumbing issue with sewage coming through the shower drain. They refused to cover it. To top it off the man we talked to was rude and condescending.

Buyers Beware – Total Waste of Money. We purchased the premium home warranty package when we bought our home in October 2024, including the add-on for sprinkler system coverage. As anyone familiar with North Dakota knows, sprinkler systems must be winterized in September or October to prevent freeze damage. Ours was professionally blown out as soon as we moved in.