The Home Service Club Reviews

This company is so crooked. They make it so difficult to use your coverage. It takes forever to get a claim and repair completed (30+ days for a simple dishwasher repair, or a faucet for example). They do all they can not to reimburse you if you purchase parts yourself, which sometimes you have to do because they only repair with the lowest quality/cheapest parts or brands. The staff are nice enough when you actually get to talk to them, but are not allowed to use any common sense and are asked to be robots.

It has been a week since I called on 7/20/26 and the technician came at my house on 7/22/26 for diagnosis, however, when he's going to submit the diagnostic he was not able to submit it because he has problem sending it on the apps, so I called the agent to fix it but until now, it's already 7/28/26, and still not fixed. The technician called the Vendor Relations Department but was not able to help him out, so until now my garbage disposal has not been fixed. The technician and I don't know which department should we call and ask for help to fix the issue in the apps. I requested to talk to a supervisor, but the agent says it will take 24 hours to respond. Until now, we never heard from the HSC, and nothing has been done yet.

I have had this plan since 2022...The ac usually needs help and all the warranty does is send someone out to PUMP freon and that is it till the next year..This year in SACTO they kept sending out different contractors for several opinions. They say ONE MORE opinion but keep going so you get tired of it..Then they look for anything after they worked on it since 2022 to deny the claim almost one month later and several appointments later. WHAT A SCAM.

We have had HSC for many years on 2 homes. Recently they are horrible. In Phoenix where the temp has been near 100°, they had us wait for 2 weeks without air conditioning. I'm ready to replace coverage with another company. In the 2nd home, they sent a repair person, then did not trust his decision. So I had to pay for the repair of $450 & was reimbursed $100. They are terrible at customer service and are choosing to not pay reasonable claims.

Do not use, they will charge you even when you call to cancel months ago. There is "No place to see your payments. Or to change your card info and remove the other ones", you can add of course, but that is it. They will charge you, then the same day you call again to say stoppp. But they can not refund your payment even though they will cancel you immediately. So, they get paid, you still don't get service / refund for that payment.... Look elsewhere.

While I am waiting for an assignment to a repair facility, I learned they will only allow one repair facility per 12 months... At least that is what I was told by the claims operator. My dishwash broke, (not covered) and when my heater stopped working the response is "wait" we will get back to you. Today is Thursday... Will I be freezing all weekend?

Do not recommend. Look for a different option. The company wasn't able to secure a vendor for diagnosis let alone for a fix during the cold weather when my tenant needed hot water. With their permission, I secured a technician and got it fixed while we provided information to Home Service Claims department. Apparently, their claims processing is not able to handle the processes they have set themselves. They rejected my claim and when I tried to cancel my contact all together, they told me I couldn't cancel and the policy had to stay live.

Canceled my policy with this cheating company within 30 days. They took 10+ days to get a tech to my claim. My home was without heat during that time. The tech who comes says the system is gone. They deny my claim! They charge a cancellation fee in addition to prorated charges. Even though there is no mention of cancellation fees or any such reductions to cancel within 30 days. Stay away from these cheaters.

I would not recommend Home Service Club. I signed up for their warranty plan thinking it would give me peace of mind, but it’s been nothing but frustrating. Every time I filed a claim, it took weeks to get a response, and when someone finally came out, the repairs were either delayed or not covered for reasons that didn’t make sense. Customer service was extremely hard to reach—long hold times, unreturned emails, and no clear answers. Overall, I feel like I wasted money and time. I ended up hiring my own contractor just to get the garage door opener fixed. I filed a claim for my oven since June 19th and up to now still waiting. I spoke to one of the managers who was very rude. Kindly save yourself the headache and look elsewhere. Horrible, horrible company to work with.

This company is a fraud! Please save your time, money, and dignity and avoid this company at all costs. I confirmed with the sales rep and multiple times after that that the irrigation system is covered as part of the "Service Line" added as additional coverage to my contract. After appealing my case for denying coverage for irrigation issue, the "executive" of the company decided that this is not covered, despite my contract explicitly saying: "Irrigation System – Covered: Control box. Outside or underground piping. Sprinkler heads." Now, I have to go through a mandatory arbitration process, and spending more time and money to prove something that's explicitly stated in my contract. If I could give them negative stars I would.

Updated on 07/28/2025: Actually the worst experience I've ever had with any company. I would rather deal with a used car salesman than this company. Just totally blew me off and went 90 days without air conditioning. Told me to hire my own company then said they never said that and now will not reimburse me anything.. This company is a scam.

Used when central air went out. Sent a tech who said it needed a part. Paid service fee and that tech ghosted me and Home Service. Then the new tech just kept canceling appointments and never showed up. Huge waste of time and money and temps are to be setting records this coming week.

I needed an emegency grarage repair and had to call a service company to come immediately to get garage door open. When I file claims with The Home Service Club it usually takes weeks to get the problem taken care of I couldn't wait weeks to get my garage door working they will not even cover a partial cost of the repair. I will not renew with The Home Service Club. The spring was broke. 500.00 to fix the door.

Don't buy! They will always try to deny your claims and if they can find one, they will use their Discretion to make so. My washer broke and has leaks on the floor, the technician came and determined the bearing might have worn out and causing the inner tub rubbing against the outer tub and caused damages to the unit. It would be hard to get the parts because it's LG and their only have parts for 3 years. The Home Service Club denied the claim after I paid for the visit, claiming the damage to the outer tub in their mind is not "Normal Wear and Tear", actually the manager told me on the phone if there is any damage found, it is excluded on their policy. So they don't care about whether the cause is "Normal Wear and Tear", you need to make sure the breakdown does not cause any damage to other parts.

Choice Home Warranty uses Home Service Club of California for warranties. They are a fraud and do not cover anything as promised. Do not buy from Choice or Home Service Club. You will just get ripped off.

I have a microwave/convection oven dual in wall unit that failed. First tech came earlier than then I was told (but that's not really a bad thing), but he had issues with updating the claim so HSC sent a second tech. Tech says, "It has to be replaced." The whole unit costs approx. $3000; HSC offered $667. Per their contract: "Amount offered in lieu of replacement is based on our available wholesale cost, which is less than retail, for equipment of similar features, capacity, and efficiency. We are not responsible for matching dimensions, brand, or color."

I had this insurance for about a year and a half. When our furnace went out, we made a claim not & only did they send a technician who did not show up to complete the repair, but when we finally got it repaired with a reputable company, Pinkys Plumbing in the Puget Sound area of Washington state. They claimed that the part failed because the furnace was dirty and had debris. The technicians stated this was not the reason for the failure. So I feel I got ripped off and they’re not going to reimburse us. I would not use them if they were the last company on earth.

I submitted a claim for a water leak. The plumbing company sent them their finding. The the warranty company denied the claim for some reason they made up without supporting proof even though the plumbing company resent and said that there was no usual signs of the the warranty company stated. They still denied the claim. The case manager assigned to case stated the company wanted her to say claim denied for J7 even if they had no proof.

Avoid Home Service Club – Horrible Service and Weeks of Delays. If you’re considering Home Service Club (HSC) for your home warranty, don’t waste your time or money. My experience with them has been awful and extremely stressful. Their customer service is atrocious as they fail time and time again to provide timely or effective solutions to emergency home problems.

Joined Home Service Club by way of Choice Home Warranty 2 years ago. Called HSC early this year 2024 for stove top repair, paid my technician visit fee and got INCOMPLETE SERVICE. Called HSC to complain about my Very FIRST CLAIM REPAIR being unsatisfactory and HSC wanted to send another technician out and I pay another Tech visit fee!! Stove top not fully repaired, still. 2nd and last claim with HSC in summer of 2024, washing machine problems not thoroughly address and fixed. Not enough water filling the tub and softener not dispensing from “dedicated softener port”. Called HSC to complain that softener issue was not resolved and was told I should have called within 30 days of the tech repair visit. It does not take 3 times for me to know this is wrong. I chose to cancel over 4 months ago and Home Service Club ignores my request to cancel and keeps attempting to charge my bank card for monthly fees!!!

I just purchase according to sales rep, a premium warranty for extra 100 dollar 625 per year, they will honor any issue, first call I did they took long time to send plumber, guess what they denied a simple flush on a drain line, some very simple, last years they declined all work orders but this time they told me if I pay extra 100 dollars I will not have any issues, they lie to customers.

WE turned in a claim for hot water tank on June 12, 2024. 22 weeks later and no hot water! SO run from this group as quickly as you can. Just hope our furnace doesn't go out as we may freeze to death.

Case manager Irisha ** x3664 said that the multiple weeks of suffering of a disabled family in 95 degree heat was an "inconvenience." Our AC failed, Home Service Club (HSC) sent out a technician who said the compressor failed. He put in the claim. We were ghosted by Sears and HSC. Sweltering in 95 degree weather this disabled family tried for days to have the problem addressed by HSC. Finally we convinced them to send a second technician in four days instead of the additional weeks they wanted us to wait. That technician arrived after dark, tried to sell us a new unit, and we said no. He then pronounced that he would see that our claim was denied. It was.

I bought a policy to protect my house and appliances. I had a garage door go out. Called in. They put me on a list to find a local repair person. I did not get anyone sent out. I had a refrigerator go out on a Thursday and didn't get a reply until the following Tuesday. I hired a tech who did repairs. Stay away!

DO NOT BUY THIS WARRANTY EVER. This is a scam. My 70 year old mom bought the comprehensive plan with add ons warranty for her home. She had water lines burst underground which was supposed to be covered. The company claimed they couldn’t find anyone to fix them so she had to find someone, she did and submitted the quote and they denied the claim stating that what she submitted at first wasn’t covered and it didn’t matter what the quote said was wrong. This is the second claim that has been submitted in 6 months that they have not responded, found anyone and refuses to cover. My mom has been without water for 17 days to have this company rip her off. They need to be reported and shut down immediately. This is the worst company I have ever been in contact with.

I have had the worst experience of submitting claims and getting them approved. Their technicians have a low rating on YELP. They also ensure that the technicians' reports will have enough loopholes to reject customers' claims. Simply a waste of money.

The Home Service Club is awful. I cannot emphasize enough how bad of an experience all around it has been with this company. They make routine errors with respect to coverage. The Home Service Customer Service is awful. When you do get approved for a repair, the quality of the repair people are mediocre to terrible. Frequently, we have had to hire an additional repair person to fix the original problem because of either delays or incompetence.

My built-in KitchenAid drawer microwave stopped working. After a 1 month fiasco trying to get HSC to get it fixed (I will spare you the details), their best offer is to send me a check for $191 for me to buy a new one. They won't get it fixed, they say it's more cost effective to get a new one. Except a new one costs $1799 + tax and installation + I already paid the $75 service fee for a tech to come out for the diagnostic. This feels like a huge scam. I would have been better off with no warranty at all.

This company lied about a claim submitted by a technician. I submitted a claim for my heat pump, in which a technician was assigned. The tech came out and diagnosed the issue saying he will submit the claim. I reached out to HSC regarding the status of the claim and they lied stating there were no issues reported. The tech sent me screenshots of the claim submitted with the diagnosis and estimated cost. The technician said he has completed over 20 jobs for this company and never receive an approval for the jobs. When asked, the company would not provide a copy of the records or report.

Hot water heater went out 11/24, took a month to repair. It has went out twice again since then and been repaired again. They are refusing to repair our cracked stovetop and broken garage door spring.

This is the worst home service warranty!! I 4 have a different claim from around two weeks, nothing it’s cover! MANAGER are suck! (Shamika R) She is very rude. I am she don’t let me speak.! They don’t care about customer and they don’t believe in the customers. In two weeks I call five times a day, but they don’t care and they deny covered! Nothing is cover. The only it’s cover that you pay your monthly payment that are very good collecting money from you! Never see a company THE WORST WARRANTY HOME SERVICE! This warranty service home it should be out of business SOON! On the way will be just taking money from consumers

Worst company, never process the issues raised and they open for months until customer fixes by themselves and this company says since you fixed we don’t process any refund. Very very bad company. They intentionally make you wait for weeks and obviously.

The most underrated company in the industry. Their comprehensive plan is fully packed and not overpriced. I paid $1.7k for five years of coverage. It's not always the company. Those technicians really are lazy. Dang COVID made everyone a little lazy.

These are what we used to call "Hard Sell" salesmen. They are fast talkers, always trying to take more money from you and then don't abide by the "cancellation state law codes" in refunding or reversing charges. Buyer beware of this company. I will be reporting them to the Better Business Bureau and insurance board of inquiry in California.

I requested service for my water heater and after 1 week of waiting they sent me an email stating they had scheduled an appointment for me with a contractor. Since the date didn't work for me I contacted the company they supposedly made the appointment with and was told there was no appointment and this company didn't even work with home warranty companies, strictly with homeowners.

I had a membership with this company for 3 years. Customer service is very frustrating and disappointing. They delayed service and could not find a technician to service the area. One particular incident is when I have 2 issues, fix the BR lights, and replace leaking pool actuator valve. The technician did not show up, while I lost a day's wages since I missed work that day to accommodate the technician's schedule to supposedly fix the issues. The company couldn't find anyone to service the area, and so I have to find my own technician, when those issues were finally addressed, they would not refund the claims, offered only $150 of the $411 that I spent to fix the issues.

When I only could give 0 stars – Here’s why: In 10/3023 I bought 2 five-year HSC warranty contracts for 2 rentals. At one rental I filed a claim with HSC on Monday, January 8th, 2024, in the morning, because the water heater seemed to be not working. A technician will contact me, HSC said. When NO technician contacted me, on Tuesday I called the technician’s company and asked, when they will inspect the water heater and the answer was: Friday. I told them that is not acceptable to have no hot water for so long in the winter. Finally, they sent a technician on Wednesday. Thursday, I asked HSC, they declined the claim because of corrosion. The technician told me, that he didn’t mention corrosion in his report. It is not acceptable to take so much time for a decision - and for no corrosion stated in the report. I canceled the contract.

Property is in Petaluma, CA. 2022 had a garbage disposal claim. No technician ever called. Could not connect easily with customer service. Had to find a plumber and pay for the service myself. It is quite cumbersome to get a reimbursement claim processed. You have to rely on the technician to login to their website and report the service after you have already paid them. Receipt is not enough. I found a nice guy who did it for me and the reimbursement came in a month or so. The real problem? They have not fixed their service issues after 2 years! 2024 and my second claim ----> same thing thing happening again. No appointment. Can't speak to service. Have to find a technician and hope they will login to their website to prove service. Receipt is not enough. Terrible service. Will not renew with this company.

I am a Real Estate Broker in WA State and Hawaii. I have purchased many home buyers warranties as closing gifts for my clients. I purchased a home buyers warranty for mechanical systems in my new home in Hilo, Hawaii. I have never filed a claim until ONE MONTH AGO! I have a clog in my plumbing system in my bathroom and I am unable to use the toilet, sink or shower. It has been 31 days since my claim was filed. I have called customer service every day only to be told they 'need more time to find a vendor'. I asked for a list of vendors they have tried to contact, but they refuse to provide me with the list of plumbing companies. Then my claim was closed without any notice to me. I had to re-open my claim on October 18, 2023. It has now been another 7 days of being told the same lies.

The Home Service Club is a SCAM. I signed up for the 3 year comprehensive home warranty plan after they promised me to have a tech out within 48 hours. Four of the five claims I have submitted never once had a technician out for service within 48 hours. I have had to find my own tech each time and then go on for months with them while they don’t even reimburse me for 50% of the work.