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The Home Service Club

The Home Service Club
Overall Satisfaction Rating 3.52/5
  • 5 stars
    138
  • 4 stars
    15
  • 3 stars
    2
  • 2 stars
    1
  • 1 stars
    53
Based on 209 ratings submitted in the last year

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    The Home Service Club, also known as HSC Warranty, sells home warranties in all 50 states and Washington, D.C. The company offers standard coverage, comprehensive coverage and optional add-ons. The Home Service Club doesn’t require home inspections, and there’s no age limit on covered systems and appliances. Annual costs for a home warranty with The Home Service Club start at around $400.

    BOTTOM LINE

    The Home Service Club offers a variety of home warranty plans and add-ons. Its prices trend a bit higher than most of its competitors' costs, but it offers 24/7 customer service in every state.

    PROS

    • 24/7 customer service
    • No age limit on covered items
    • Available nationwide

    CONS

    • High premiums

    Top The Home Service Club Reviews We Found

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    Rated with 5 stars
    Verified Reviewer Verified Buyer

    I was very pleased with the way the customer service manager Jimmy answered my questions and helped me make a very comfortable choice as to which plan I needed for basic coverage. It was very reasonable for monthly charges, giving me peace of mind should repairs be needed.

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    Rated with 5 stars
    Verified Reviewer Verified Buyer

    My recent claim was for my air conditioning ... When he came to check the system out, he found a burnt plug and a burnt receptacle up in the attic, so he went ahead and replaced that and HSC paid for it. I'm glad he found it because it could have caused a fire.

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      What is The Home Service Club?

      The Home Service Club is a home warranty company. It offers two plans along with add-ons for utility line coverage and other home appliances and systems. The Home Service Club works with a network of more than 10,000 technicians across the U.S. to offer service in every state.

      The Home Service Club plans

      The Home Service Club offers two base plans. From there, you can add on coverage for utility lines or specific appliances and systems in your home. All plans are for one year.

      • Standard Coverage: This plan covers 18 common systems and appliances.
      • Comprehensive Coverage: This plan covers everything that Standard Coverage does plus 15 more items.
      • Utility Line Coverage: This add-on covers the utility lines and pipes that run to and from your home.
      • Stand-alone options: The Home Service Club offers optional coverage for appliances and systems not listed in its plans, including pools, sprinkler systems and water softeners.

      The Home Service Club coverage

      We looked at sample plans in Texas for an example of what The Home Service Club’s plans cover.

      Standard Coverage
      Standard Coverage includes the following systems and appliances:
      • Refrigerators
      • Ovens/ranges/cooktops
      • Dishwashers
      • Washing machines
      • Clothes dryers
      • Free-standing ice makers
      • Built-in microwave ovens
      • Trash compactors
      • Built-in food centers
      • Air conditioning systems
      • Heating systems
      • Electrical systems
      • Water heaters
      • Plumbing systems
      • Garbage disposals
      • Garage door openers
      • Ceiling fans
      • Central vacuums
      Comprehensive Coverage
      Comprehensive Coverage includes everything under Standard Coverage plus:
      • Plumbing stoppages
      • Ductwork
      • Gas leaks
      • Pest control
      • Whirlpool coverage
      • Alarm wiring
      • Telephone wiring
      • Smoke detectors
      • Exhaust/attic fans
      • Sump pumps
      • Doorbells
      • Hot water pumps
      • Hot/cold water dispensers
      Utility Line Coverage
      Utility Line Coverage is available as an add-on. This package covers:
      • Outside water lines
      • Outside electric lines
      • Outside sewer lines
      • Outside gas lines
      • Sprinkler systems
      • Grinder pumps
      Add-on options
      Add-on options include coverage for:
      • Sprinkler systems
      • Pools and spas
      • Water softeners
      • Roofs
      • Jetted bathtubs
      • Free-standing freezers
      • Sewage ejector pumps

      Coverage maximums from The Home Service Club vary depending on your location. Per-unit caps range between $300 and $2,500, and the annual maximum is between $6,000 and $9,000.

      The Home Service Club costs

      Expect to pay at least $400 a year for a home warranty from The Home Service Club. Most home warranties from The Home Service Club cost between $550 and $750 per year ( $46 to $63 a month). Service fees range from $65 to $125 and vary by plan but average around $95.

      PlanAnnual cost
      Standard Coverage$551
      Comprehensive Coverage$731
      Note: These costs are for a house under 5,000 square feet in Houston, Texas.

      We’ve also listed some annual costs for coverage add-ons below based on the same home in Houston:

      • Utility and home service lines: $239.40
      • Sprinkler systems/home irrigation system lines: $107.40
      • Roofs: $179.40
      • Pools or spa equipment: $179.40
      • Additional refrigerators: $47.40
      • Spas and spa heaters: $179.40
      • Sewage ejector pumps: $59.40
      • Built-in refrigerator units with dual compressors: $215.40
      • Free-standing freezers: $47.40
      • Well pumps: $107.40
      • Additional water heaters: $107.40
      • Water softeners: $143.40
      • Additional ovens/ranges/cooktops: $48.00
      • Additional dishwashers: $48.00
      • Jetted bathtubs: $179.40
      • Additional microwaves: $47.40
      • Additional freezers: $47.40

      You can obtain a home warranty quote from The Home Service Club by entering basic personal and home information on its website and choosing a plan and any desired add-ons.

      The Home Service Club FAQ

      What is The Home Service Club’s recall period?
      The Home Service Club has a 30-day recall period for parts and a 90-day recall period for labor.
      Does The Home Service Club require a home inspection?
      No, The Home Service Club doesn’t require a home inspection or home inspection report.
      Does The Home Service Club have age limits for coverage?
      No, The Home Service Club covers systems and appliances regardless of age.
      Can I cancel a The Home Service Club home warranty?
      Yes. Customers who cancel in the first 30 days receive a full refund, minus a $45 processing fee. After 30 days, customers who cancel receive a prorated refund, minus the $45 processing fee.

      Is The Home Service Club worth it?

      We think The Home Service Club is worth it for many consumers. The Home Service Club tends to have higher prices than its competitors, but consumer reviews mention an easy claims process and quick repairs. We like that its customer service is always available and that there’s no age limit for covered systems and appliances.

      The Home Service Club Reviews

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      How do I know I can trust these reviews about The Home Service Club?
      How do I know I can trust these reviews about The Home Service Club?
      • 2,386,879 reviews on ConsumerAffairs are verified.
      • We require contact information to ensure our reviewers are real.
      • We use intelligent software that helps us maintain the integrity of reviews.
      • Our moderators read all reviews to verify quality and helpfulness.

      For more information about reviews on ConsumerAffairs.com please visit our FAQ.

      Page 1 Reviews 0 - 10
      Rated with 5 stars
      Verified Reviewer Verified Buyer
      Original review: Nov. 28, 2019

      I had one technician about 2 weeks ago when our heater went out; I had no heat. I filed for claim online. I got a call from the people that had the contract. They told me that I would hear from his contractor that was gonna come out and service the equipment. We arranged the date for them to come out and work on the heater. It took two or three days because it’s on a weekend and I did not request it to be an emergency because I was the only one here and I really didn’t care if the heater was on or not that much. They came out and the fellow fixed the heater within a matter of an hour or so, and I’ve had no trouble with it. Overall, you know what your expense is going to be up front, and everything gets done the way they advertise it. That’s all I can ask for.

      The Home Service Club response

      We're very happy to have served. Thank you. We aspire to continue to provide excellent support to you. Please don't wait to reach us out to just about almost some your home warranty requirements.

      Sincerely,
      David Lee

      clientservices@hscwarranty.com

      Be the first one to find this review helpful
      Rated with 5 stars
      Verified Reviewer
      Original review: Oct. 17, 2019

      I’ve used them for 2 years and filing a claim has always been easy. Recently, the coil in my main furnace unit broke, and had to be replaced. I filed a claim online and was expecting to hear from their plumber ASAP but No I didn’t. 2 days later I called them and was able to talk to their rep who confirmed my claim was filed and that they will send a contractor over. It took another 2 days before I heard from their contractor. He came over the following day, had a look and promised to return soon as the part is ordered. He came back a week later when the part arrived and he fixed it within an hour. It felt good to see my A/C running again :). Overall, the job was completed within 2 weeks from my initial call. My only issue was that they didn’t assign a contractor quick enough else the work would have been done within fewer days.

      The Home Service Club response

      Your response is greatly appreciated. Thank you for taking the time to share your feedback. we look forward to continuing to provide you with outstanding service. You are welcome to contact us at any time.

      Sincerely,
      Josh Briggs

      clientservices@hscwarranty.com

      Be the first one to find this review helpful

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        Rated with 5 stars
        Verified Reviewer
        Original review: Oct. 11, 2019

        Home Service Club came to save us from our flooding kitchen sink. Last week, our kitchen sink got clogged and water started to come up from the drain, leaking to the floor through our dishwasher. Thankfully, our warranty was still active. We called Home Service Club to file a claim but we never got hold of them for several hours. We finally got them in the evening and they assured us a plumber will be out the following day. The Plumber called us same evening and helped us first stop the water coming up from the drain--by telling us it was due to our upstairs neighbors using the water, which we were then quick to tell them to stop. He came the following morning and sucked up the standing water in the sink and drain, and then used a snake to clear the clog. It was a huge relief to have a working drain again. He was professional, friendly, and exceedingly efficient.

        The Home Service Club response

        Your response is greatly appreciated. Thank you for taking the time to share your feedback. we look forward to continuing to provide you with outstanding service. You are welcome to contact us at any time.

        Sincerely,
        Josh Briggs

        clientservices@hscwarranty.com

        Be the first one to find this review helpful
        Rated with 5 stars
        Verified Reviewer
        Original review: Sept. 27, 2019

        Late on a Tuesday night I came home to find that my water heater had sprung a leak into the drip pan in my attic and it was not producing hot water because the water covered the pilot light. I turned off the gas to the water heater that night to stop a potential gas leak. First thing Wednesday morning I called Home Service Club, the representative was very friendly but she said they didn’t have any openings till the next day. She said she would put the call on standby and if an appointment opened up a technician would be out that same day.

        After hanging up she called right back and said they could get me on between 2-6. The technician called before arriving at about 4 o clock. He assessed the water heater and said it needed to be replaced, which was covered under my warranty. I only needed to pay the $95 deductible, then two technicians would come back the next day, Thursday, to install the new water heater. This was my first service call to HSC. So far so good. I would recommend this company to my family and friends.

        The Home Service Club response

        Your response is greatly appreciated. Thank you for taking the time to share your feedback. we look forward to continuing to provide you with outstanding service. You are welcome to contact us at any time.

        Sincerely,
        Josh Briggs

        clientservices@hscwarranty.com

        Be the first one to find this review helpful
        Rated with 5 stars
        Verified Reviewer
        Original review: Sept. 24, 2019

        I have been with home service club for 3 years. For now I have no complaints about them. They have taken care of everything I have called them about within few days. I had a problem with my microwave; it was approximately 9 years old, The tech determined it could not be repaired so they replaced it. It just cost me the $95 deductible.

        Just recently I had an air conditioning issue. Now, they sent someone right away, unfortunately the noise was not taken care of, but the AC was still working (that wasn’t the issue.). Within a few days the line froze up into a block of ice on, I called and they couldn’t get someone until Wednesday as this was on Friday, which was understandable but I wasn’t really happy because it was over 90 degrees but what can you do? Unfortunately they sent the same repairman out, he didn’t really seem to know what to do and, again, didn’t fix anything but I felt made it worse or had no solutions.

        After a week of problems I called again and said I didn’t want the same person and they sent someone else who immediately knew what the issue was and it was taken care of within 30 minutes. I am very happy with the outcome and learned a lot from the second tech on what to do and not do in certain situations. Sometimes you just get someone who isn’t up to snuff but that’s not anyone’s fault, they slip through the cracks everywhere.

        The Home Service Club response

        Your response is greatly appreciated. Thank you for taking the time to share your feedback. we look forward to continuing to provide you with outstanding service. You are welcome to contact us at any time.

        Sincerely,
        Josh Briggs

        clientservices@hscwarranty.com

        Be the first one to find this review helpful
        Rated with 5 stars
        profile pic of the author
        Verified Reviewer
        Original review: July 31, 2020

        Little did I know that signing up with HSC will erase all the moments of panic from my future. I only thought that I was paying for repairs but it ended up that I also paid for my peace of mind! My house is my baby and I want my baby to be protecting. Last week, the washer and dryer were hurting and not working properly. Hesitated because I didn't know if it would be covered but after the repairman diagnosed it, he said it's all covered in my plan.

        Be the first one to find this review helpful
        Rated with 5 stars
        profile pic of the author
        Verified Reviewer
        Original review: July 31, 2020

        I have no regrets because I made this decision fully informed. This was only achieved because I was assisted by HSC, they were really patient and let me decide on my own depending on my situation. They adapt to the situation so whenever I throw a problem at them, they cover it! The real deal, HSC. I had some ductwork done and a doorbell repair as well. Next, I might ask for some security as well.

        Be the first one to find this review helpful
        Rated with 1 star
        Verified Reviewer
        Original review: July 30, 2020

        Fraudulent company trained how to deny claims and give you runaround. I’ve been member for almost year and never had one thing fixed so far. I’ve ongoing A/c claim that they sent technician after Many phone calls and 3-4 week wait and then never approved the claim stating need new Ac. When contacted the technician he stated I don’t need new Ac but that the company has never fixed anyone’s claim yet in his experience. They keep hanging.

        Now they want me to spend .8k for new Ac. My ac is 7 yr old and well maintained. They supposed to fix it or replace it but they stare it is not maintained so they cannot fix it and I’ve to spend 8k for new one. Next I have plumbing claim for last 1 month and they have not bothered to send anyone. They Gave me a number of a tech who refused to take the call as he is not licensed in my county. This lame excuses and fraud is their expertise. I’ve complained to district attorney to investigate them and will take it up as far as I can.

        Be the first one to find this review helpful
        Rated with 1 star
        Verified Reviewer
        Original review: July 25, 2020

        Do not under any circumstances use this company for purchase of a home warranty. All of the negative reviews confirm our experience in dealing with this home warranty company for an air conditioner compressor problem while under warranty. We contacted the company multiple times over the course of several weeks in July 2020. The representatives did not return phone calls, hung up on us, made statements that a service provider had been contacted, yet they would not tell us which service provider. No service provider contacted us and when we called the warranty company once again they said a replacement service provider had been contacted no explanation as to why - and the cycle began again. We received no service whatsoever. This company’s dishonest tactics are designed to wear one out so that no assistance is provided and no payout made per terms of the contract. Buyer beware.

        4 people found this review helpful
        Rated with 1 star
        profile pic of the author
        Verified Reviewer
        Original review: July 23, 2020

        I have been a customer for 5+ years. My first claim was for my AC unit that went out. The claim was denied because the complete system wasn't from the same company. The unit was in the house when I purchased it. If they are that specific, they should inspect and let you know if you're not eligible prior to taking your money. I figured that was a fluke and stayed with them.

        Now, my second claim is for my refrigerator that won't cool. I filed the claim online and didn't get a confirmation that was supposed to be automatic. I called and waited on line for 40 minutes to get the confirmation. The next day, they called and assigned a technician. The technician called me at the end of the day, but wouldn't schedule an appointment because they told him the wrong service fee. I called HSC back and waited on hold for over 20 minutes, to be disconnected. I called back and opted for the callback option. They returned my call late that evening and said they would contact the vendor with the correct information. He wouldn't answer their calls, so they left a vm. The next day, I left vms for the vendor, who didn't answer or return my calls.

        Now the 4th day with no refrigerator and after throwing away all of my food, I call the vendor from another phone. He answers, but refuses to schedule an appointment because HSC owes him money and he has to resolve that first. I immediately call HSC to try and get another vendor, so I can get someone to at least come and look at the refrigerator to start the repair process. They try again to contact the vendor, who does not answer their calls. Now, the vendor has been dodging my calls and their calls for 3 days. They refuse to give me another vendor or allow me to get my own. They say that they have to speak with him first. How is that going to happen if he's refusing to answer any calls?

        As the paying customer, I really don't want to be caught in the middle of their vendor issue. I just want to be assigned a new tech, so I can get the service that I pay for. I asked to be transferred to a supervisor and they said they can't transfer me. They can only open a case to have a supervisor call me back in 24 to 72 hours.

        What kind of business treats their customers this way? Why am I in the middle of a billing dispute with their vendor. It's been 4 days and I still don't even have an appointment to get my refrigerator fixed. Don't they know we're in the middle of a pandemic? If it was a washing machine or dishwasher, I would probably be more patient. But, I need to go shopping and replace the food to feed my family. That can't happen without a working fridge. Clearly I have wasted thousands of dollars and will now have to pay to get my own refrigerator fixed. I could've bought several appliances for the money I've wasted with this company over the years.

        5 people found this review helpful

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          The Home Service Club Company Information

          Company Name:
          The Home Service Club
          Company Type:
          Private
          Year Founded:
          2008
          Formerly Named:
          The Home Service Club
          Address:
          305 Broadway 9th Floor
          City:
          New York
          State/Province:
          NY
          Postal Code:
          10007
          Country:
          United States
          Phone:
          (800) 593 - 4007
          Website:
          www.hscwarranty.com