The Home Service Club Reviews

Do not use, they will charge you even when you call to cancel months ago. There is "No place to see your payments. Or to change your card info and remove the other ones", you can add of course, but that is it. They will charge you, then the same day you call again to say stoppp. But they can not refund your payment even though they will cancel you immediately. So, they get paid, you still don't get service / refund for that payment.... Look elsewhere.

While I am waiting for an assignment to a repair facility, I learned they will only allow one repair facility per 12 months... At least that is what I was told by the claims operator. My dishwash broke, (not covered) and when my heater stopped working the response is "wait" we will get back to you. Today is Thursday... Will I be freezing all weekend?

Do not recommend. Look for a different option. The company wasn't able to secure a vendor for diagnosis let alone for a fix during the cold weather when my tenant needed hot water. With their permission, I secured a technician and got it fixed while we provided information to Home Service Claims department. Apparently, their claims processing is not able to handle the processes they have set themselves. They rejected my claim and when I tried to cancel my contact all together, they told me I couldn't cancel and the policy had to stay live.

Canceled my policy with this cheating company within 30 days. They took 10+ days to get a tech to my claim. My home was without heat during that time. The tech who comes says the system is gone. They deny my claim! They charge a cancellation fee in addition to prorated charges. Even though there is no mention of cancellation fees or any such reductions to cancel within 30 days. Stay away from these cheaters.

I would not recommend Home Service Club. I signed up for their warranty plan thinking it would give me peace of mind, but it’s been nothing but frustrating. Every time I filed a claim, it took weeks to get a response, and when someone finally came out, the repairs were either delayed or not covered for reasons that didn’t make sense. Customer service was extremely hard to reach—long hold times, unreturned emails, and no clear answers. Overall, I feel like I wasted money and time. I ended up hiring my own contractor just to get the garage door opener fixed. I filed a claim for my oven since June 19th and up to now still waiting. I spoke to one of the managers who was very rude. Kindly save yourself the headache and look elsewhere. Horrible, horrible company to work with.

This company is a fraud! Please save your time, money, and dignity and avoid this company at all costs. I confirmed with the sales rep and multiple times after that that the irrigation system is covered as part of the "Service Line" added as additional coverage to my contract. After appealing my case for denying coverage for irrigation issue, the "executive" of the company decided that this is not covered, despite my contract explicitly saying: "Irrigation System – Covered: Control box. Outside or underground piping. Sprinkler heads." Now, I have to go through a mandatory arbitration process, and spending more time and money to prove something that's explicitly stated in my contract. If I could give them negative stars I would.

Updated on 07/28/2025: Actually the worst experience I've ever had with any company. I would rather deal with a used car salesman than this company. Just totally blew me off and went 90 days without air conditioning. Told me to hire my own company then said they never said that and now will not reimburse me anything.. This company is a scam.

Used when central air went out. Sent a tech who said it needed a part. Paid service fee and that tech ghosted me and Home Service. Then the new tech just kept canceling appointments and never showed up. Huge waste of time and money and temps are to be setting records this coming week.

I needed an emegency grarage repair and had to call a service company to come immediately to get garage door open. When I file claims with The Home Service Club it usually takes weeks to get the problem taken care of I couldn't wait weeks to get my garage door working they will not even cover a partial cost of the repair. I will not renew with The Home Service Club. The spring was broke. 500.00 to fix the door.

Don't buy! They will always try to deny your claims and if they can find one, they will use their Discretion to make so. My washer broke and has leaks on the floor, the technician came and determined the bearing might have worn out and causing the inner tub rubbing against the outer tub and caused damages to the unit. It would be hard to get the parts because it's LG and their only have parts for 3 years. The Home Service Club denied the claim after I paid for the visit, claiming the damage to the outer tub in their mind is not "Normal Wear and Tear", actually the manager told me on the phone if there is any damage found, it is excluded on their policy. So they don't care about whether the cause is "Normal Wear and Tear", you need to make sure the breakdown does not cause any damage to other parts.