The Home Service Club

Microwave was not working so placed a claim Mar 18, 23. Technician came out for diagnosis and said the capacitor need replacing. Three appointments and six weeks later after replacing fuse, door switch, capacitor, magnetron tube, fuses and transformer, they said that the control panel and thermal switch needed replacing and it was no longer economical to repair. After another delay Home Service Club offered me $191 in lieu of replacement and said that it was their choice as to whether to replace or offer cash settlement.

I purchased the warranty service for 6 years and canceled it in 5 months. They deducted $ 350 for 5 months of coverage as prorated. I reported one incident that my Heating system is not working. One technician came and mentioned the ductwork has been broken and he needs to submit it for approval. I waited for 30 days and there was no response. All this company mentioned is technician did not submit the report. After 30 days they assigned a new technician. He also came and reported the same. However, this guy submitted the report. Next day they rejected the claim as ductwork is not covered. Then I show them the document where they mentioned it is covered.

I submitted a claim on 02/02/2023 for my Refrigerator Icemaker as it wasn't dispensing ice. On my account's home page, it states that it is covered under my plan. The technician came out on 02/06/2023 and told me I need a new motor and he would let the company know what's going on. On 02/13/2023, I got an email stating that the claim was denied because the icemaker is not covered. It says it's covered on my account's home page but it states it is NOT covered in the fine print under Terms and Conditions. I appealed the outcome and they said the best they can do is pay $100.00 towards the repair. I paid my service fee and now I have to come out of pocket again to pay for the remainder.

I put in a claim with HSC on Dec 27th to repair my water heater. They ended up assigning two different vendors which did not show up or call me to cancel. I called HSC numerous times and as of Feb 6th 2023 still no vendor has shown up, repeated calls back to HSC has no effect or results...Don't get this company!!

I've been trying to get a PLUMBER for over 2 mo so far! 1) They can't find service providers in my mid sized town. They let me find someone, but no one will come out and sit around waiting for them to approve their quote. 2) They do keep assigning me the same provider who doesn't seem to be licensed. Neither they nor the provider will give me proof of license, so I have to assume not licensed (not on the state or city roster either). 3) Can't talk to a supervisor if you have trouble. 4) They can't help you decide if you need a plumber or appliance provider so I guessed wrong and now I have to pay 2 providers (if I can get a plumber). AWFUL. AWFUL. AWFUL!

I submitted a claim online for a leaking pipe that was flooding a bedroom. I got one email that said they would be in touch about a technician, but HSC couldn't find a technician so they canceled the claim without calling or sending an email - zero communication. Of course we fixed the leaking pipe! And now they are saying that they don't reimburse work done. Ridiculous -- don't count on them if you have an emergency.

I used Home Service Club to support my Rental in Rhode Island. I renewed my warranty for 6 years, but ended up selling the home halfway into the 1st year. Initially, I called to ask about refunding 5 of the years and transferring the name of the warranty to the new owners. I was told it would be 'no problem'! In the meantime, there was an issue noticed in a walkthrough of the property, so I asked a technician to look at it. There was a leak suspected in a bathroom; it should've been fairly easy to fix, but required getting into the wall.

When I got this warranty the representative I spoke to assured me it was fine that my home was old and they would cover systems and appliances with wear and tear. I signed up in June 2019. Then in December 2020 my water heater failed. My claim was denied and no help was given because of every little thing they could find wrong with it that they would not cover. Fast forward to December of 2021: a pipe burst. My claim was denied. Cost of repair was $650 out of pocket. HSC wouldn't have offset any of that until I said I was going to cancel. I agreed to stay on when they offered to reimburse some of what I paid to get it fixed.

My first time using the HSC was for a Dishwasher repair board replacement. The total price was approx $300. Guess who got the bill? I got the bill. Not only did I get the bill I got two bills for different amounts for the same job. 4 calls to HSC each time "We're very sorry, we'll email Sears," blah, blah. All lies. After months of dealing with Sears billing I got sent to collections. I finally just got an email from Sears billing stating HSC does not pay their bills and it falls on the customer to pay. They only pay about 1/3 of whatever it is if you're lucky. I've been dealing with this for months. "No Worries Just Service"

I called the company to place a service call on June 28th to address my A/C unit. The company outsources the work with various companies. Tech assigned to address my issue arrived at my home and was in my home for less than 5 minutes. Charged me $95 and told me he would get authorization from The Home Service Club and would have to return. I asked what the problem/diagnosis was but he could not answer. So basically I just paid him $95 for nothing. He said he would contact me. 2 weeks passed and I did not hear from him or the Home Service Club so I called The Home Service Club and they said they would escalate the problem and would contact me in 24 hours. Well today is July 28th so I called them again since I never heard back and they simply told me they would have another tech/company come to my house.