HomeServe

Water was bubbling up in our yard approx 4-6’ off meter. Not sure how long had been going on we had rain Saturday and didn’t notice it. Denny shut off water at meter and at our shutoff in our home. Nothing else he could do. We call the number from our Dominion Power where we carry water line insurance. This is where we ran into issues. No return calls for anything from anyone. Communication was horrible from the number we called to get process going. We called 4 times & told someone from HomeServe would call us. No calls until 10:00 pm Sunday night. Telling us it could be few days to get estimate and 1-2 weeks to get water on. Crazy!

I have been a customer of Home Serve for years. They are ALWAYS prompt to respond and ALWAYS extremely pleasant. I live in a Development and I recently had a power outage problem but because the main circuit breaker was under lock & key outside of my house, the serviceman did everything he could to fix the problem but without access to the box he could not help me. I finally got the electrician that the Development uses and he was able to get into the box and replace the circuit breaker at a cost to me of $550.

Mind you, my experience with Homeserve has been mostly good. I've had two covered plumbing repairs on my inside plumbing policy, and both times a plumber came promptly, fixed the problem, and charged me nothing for the service (I had to pay for a part, but that is fair). My issue is with my Heating System warranty - and honestly, the problem arose from me not reading the correct paragraph of fine print. I had read on their website that if a unit was deemed non-repairable, they would contribute up to the yearly repair benefit to the replacement. This turns out not to be true. That is true in their appliance policy, but not in the heating policy.

I have exterior water line coverage and had to use it after realizing there was a bad leak outside. I called Homeserve and someone was out the next morning to assess the issue. As soon as 811 marked the ground for digging (which took a week) the plumbers were back the next business day. Initially Homeserve was told I would owe $550 but when I told the rep no way did the plumbers need to do inside work they called the plumbers for me and cleared up the issue. Homeserve called back to confirm no out of pocket costs and told me I was good to go. The plumbers replaced my entire line that day and now we are all back to working order without one dollar out of pocket cost.

Coe Electric, Dan Coe Owner- was dispatched to my residence after a tornado came through South Charleston, WV. Causing significant damage to our power lines & our aeration system because the power pole fell on top of it. My power pole was broken, all the lines were laying down & aeration system smashed. When they arrived they were quick to assess the damage and get started on the job. It started to pour down rain on these guys and they still worked through it. They put up a brand new power pole & installed the service on our Mobile Home instead of another wood pole in the yard. They ran a new wire electrical line under our MH & grounded it to make sure it was up to code and did this all in the same day. The job was almost completed in the same day but due to the inspector not coming out that night we didn't get power until the next day.

Clogged sewer drain. When Home Serve was called I got a rapid response before severe flood and damage occurred in my basement. Everyone was very professional, and concerned for my needs. Acme Service came and knew just what to do. Everything was taken carried of within 2 hours. I was so impressed and spoke to my family and friends about how good the service was all around. Thank you for all you have done. You are all truly lifesavers.

I contacted the Sharp rep. when the furnace stop working. She said the computers were down and took my information. When they were operational, she called me back with the information and had set up the initial appointment. The company they used was excellent.

Hi. You guys advertise 24 hours and that is not ever the case. Around the clock plumbing came to my house to fix my backup and I had to call back 2 days later because he didn't fix it. Check in on the company's used to provide services to make sure they are diligent.

Started out a little rocky but ended up great. As soon as everything got straightened out everything went smooth. They sent someone who was experienced and he did a great job. Everyone was very polite and professional. Thank You.

When I called in for service, I was helped right away. I was contacted the day by the plumbing company, and they came out the day after and cleared my drain. Angel was polite, helpful, and very tidy. Fantastic service and I am glad I have it. Thank you.