HomeServe

Mind you, my experience with Homeserve has been mostly good. I've had two covered plumbing repairs on my inside plumbing policy, and both times a plumber came promptly, fixed the problem, and charged me nothing for the service (I had to pay for a part, but that is fair). My issue is with my Heating System warranty - and honestly, the problem arose from me not reading the correct paragraph of fine print. I had read on their website that if a unit was deemed non-repairable, they would contribute up to the yearly repair benefit to the replacement. This turns out not to be true. That is true in their appliance policy, but not in the heating policy.

HomeServe is the best. An excellent technician came and found that the furnace was fine, it just blew a fuse. He replaced it and I have heat! I appreciate his expertise and his honesty. The previous day I had called a local plumber who charged me $85 for a service call fee + $375 for "diagnosing the problem". He said it needed a new electrode and it would cost $1,400 (that's without pricing the part). I thought the service call fee should be part of giving me an estimate and didn't trust him. He left without reassembling the furnace, leaving the metal panels on the floor like a piece of junk. I was very glad to call HomeServe. Kenny was very professional and reliable. He found the circuit breaker had flipped. Then he found the problem and restored my heat in minutes. I would never call anyone else now. Thank you, HomeServe!

I have exterior water line coverage and had to use it after realizing there was a bad leak outside. I called Homeserve and someone was out the next morning to assess the issue. As soon as 811 marked the ground for digging (which took a week) the plumbers were back the next business day. Initially Homeserve was told I would owe $550 but when I told the rep no way did the plumbers need to do inside work they called the plumbers for me and cleared up the issue. Homeserve called back to confirm no out of pocket costs and told me I was good to go. The plumbers replaced my entire line that day and now we are all back to working order without one dollar out of pocket cost.

Coe Electric, Dan Coe Owner- was dispatched to my residence after a tornado came through South Charleston, WV. Causing significant damage to our power lines & our aeration system because the power pole fell on top of it. My power pole was broken, all the lines were laying down & aeration system smashed. When they arrived they were quick to assess the damage and get started on the job. It started to pour down rain on these guys and they still worked through it. They put up a brand new power pole & installed the service on our Mobile Home instead of another wood pole in the yard. They ran a new wire electrical line under our MH & grounded it to make sure it was up to code and did this all in the same day. The job was almost completed in the same day but due to the inspector not coming out that night we didn't get power until the next day.

I have had HomeServe protect me for both my heating and air conditioning systems for many years now. John came today and was so professional, like so many of the repair people from HomeServe. John always goes that extra mile. He was great - he came within the repair appointment window, he fixed the thermocoupler issue with my boiler, and he waited to make sure that the system came back up fully. Those extra few minutes waiting to make sure that everything was truly working well makes all the difference. It shows his concern. The cold weather has been so dangerous lately, so it made me feel confident that we would be safe. I recommend every home owner should take out their heating and AC maintenance contracts. I know I can count on HomeServe.

This is long, but please read. In less than 2 weeks’ time I have had 4 service calls from HomeServe, waited at home for the 5th service call all day only to have no one show up or call to cancel, and today we still have no heat. I’ve had a HomeServe contract for years. 5 scheduled service calls later and we still have no heat. First appointment - I called them less than 2 weeks ago because my vents were only blowing cold air and not heat. The tech came and said it was because the air filter needed to be changed. We took out the filter and the heat was working, so we thought problem was solved. Second appointment - Later that night the heat stopped working again. We called and weren’t able to get anyone in for 2 days due to a backload on their end. 2 days later, with no heat in NYC, the service man comes and says we need a new control panel. New one was installed and heat was working.

TO People that BELIEVE: Our time in life is much more valuable than yours/others' portrayal of life. Each and every one of you/us deal with consternation and the belief that we are better than one another, everyday. To deal with this ongoing lack of Personal Contact, Investigation or Lack of Acknowledgement into a simple matter is unbecoming the will, fortitude and the ability to move the American people, not only forward, but to understand where you and we came from.. History is not only a guide to the future, but a simple fact. Try it on your own, let us know the results, however History is the guide to improvement in any environment. Do not LEAD, until you have first experienced the aftermath of your actions. It's a YES or NO question regarding this ABOLITION of our current life and or situation, GOOGLE IT. "Contract vs Customer."

I moved in May 2019 from a house to a rental. When I turned off utilities I asked Dominion Energy to cancel any add on warranties they had sold me. I was told the cancel automatically. In Nov. 2019 I get a letter from Dominion Energy about my new policy with HomeServe at new address. Since I rent I am not responsible for repairs and never signed up. It seems HomeServe never cancelled then moved policy to rental address on their own. Both companies are denying negligence but this seems to be a HomeServe tactic which should be illegal and I plan to write about it extensively online.

My heat went out on Friday night so I called HomeServe at 8:30 Saturday morning. I was given a name of a repair person and was told I had to wait for 4 hours to determine if/and what time the repair person would be available to fix unit. At 11:30 the repair person called me to tell me they could not fix my heat until Wednesday which was totally unacceptable. So I called back to let HomeServe know that Wednesday was unacceptable so they started searching for another repair person.

After paying months and months of service plan I called HomeServe to repair my AC. They have so many fine Terms and condition. Basically They don't cover anything. Their basic Goal is to sell you new Ac system. Finally I had to hire my own Ac Tech and paid extra to repair my AC. HomeServe did not repair. Please please Never ever get their warranty. They will not cover anything. DO Not Waste time and money. Useless.