HomeServe

My son took a look at an old furnace and said that the flame wasn't going on as often as it should. Then, when I got up one morning, it dropped down to 57 degrees. It would take five hours to get up to 63 and wouldn't get to 68, so I called HomeServe. The tech they sent out was very helpful and professional. But he wasn't able to get out right away. It was a Saturday, so he was able to get out here an hour and a half later. He let us know when he was coming and he was really very clear with what the issue was. So he was able to repair it and gave us other options. But for now, it's running okay.

HomeServe was more practical and financially feasible for me. The pricing was fairly reasonable, compared to what the utility companies are offering themselves. The process of submitting a claim either via phone or through the app was accessible and practical also. The first time I had an issue, it was perfect. I reached out and someone came out. The contractor that they reached out to was perfection, as well as their personal demeanor. It was like a breeze. But now, I'm having the same issue and the contractor that they reached out to is handling it differently than what the city had advised and what the prior contractor did.

The sink in one of my bathrooms got stuffed up, and anytime one has a plumbing problem, it happens on a Friday night or Saturday on a holiday weekend. I used to have a plumber that I knew, but he went off to Columbia and I can't find him anymore. HomeServe sent a plumber, and he came the next day. Somebody called me Friday night and said, "Hey, you think you can wait till Monday?" I said I could. It was not a tremendous deal, but then the company called me up Saturday morning and said, "We have a technician out there where you live if you want somebody to come." I said, "Yeah, send them over now," then I didn't have to even look at the thing.

HomeServe is well worth it and before this last call, I was very happy with their contractors. They were very nice, polite and did good work. But this last time I had a plumbing problem, I had to make many calls before somebody ever picked up their phone. That has never happened before with HomeServe. Also, I told the person I was speaking with to make sure that the techs have shoe covers and masks. They showed up, rang the doorbell and I opened the door, and they didn’t have masks or shoe covers on. So, I asked the guy if they had those. He said he would go back to the truck. So, I closed the door and came in the house. When they came in, I noticed that they had on masks but I didn't look down at their feet to see if they had on shoe covers until we got upstairs in the dressing room and there they both were standing without shoe covers.

HomeServe’s services have been great. It's real easy to use. The guys that come out have been really helpful. HomeServe has been working out well. I'm glad I got it. Someone recently came out for the plumbing thing. I was notified by my water service provider that we had a leak. I didn't really know how to isolate it. So, I got in touch with HomeServe so they could come out and figure out where the leak was at. I was told that they didn't go inside to check, but they would check outside and let me know if they would see anything. When the tech looked at the meter, it wasn't continuously running. So, it didn't really show that it had a leak, but it's kind of an intermittent thing. He said, if that’s the case, it’s most likely something with the toilet leaking periodically. He explained how to check to see if my toilet flaps, and if they’re allowing water to seep through occasionally.

Yikes, no heat. I contacted Home Serve and the technician, Steve ** was here within a couple of hours. He diagnosed the problem on our 26 year old furnace, got parts and replaced the thermocouple. Then the blower went out! Another trip for a part and repaired even in the bad weather. I would definitely recommend Baker Plumbing and Heating. Our house is nice and warm.

My request was immediately taken care of the next day. HomeServe kept me up to date by email or text with the plumber. After the plumber arrived, they encountered two leaks and they did not leave until everything was taken care of. Three work orders were initiated in one day. Excellent service!!

Very pleased with how our gas line repair went. After I reported it to customer service I did not have to make another phone call. I was kept in touch with through text and through phone calls from the contractor. Kerns Plumbing was prompt, on time and did a great job. Friendly and easy to work with.

I call HomeServe once a year when I need them and my experience has been good. The contractors they send know what to do and how to do it. A couple of them leave a little mess every now and then, but otherwise, it's good. I've turned three people onto HomeServe.

The water heater was busted. It let loose and didn't have any hot water and it needed to be replaced. It went out on Friday late afternoon and then when I called Home Serve, they called me back when they got a technician. They called on a Saturday and I was at a wrestling meet. But they called back and they said they were sending somebody from Gem City Dayton. I thought there gotta be somebody closer. So I tried calling HomeServe back and the phone dropped me a couple of times, and there were some issues with the phone, but they said, "Well, he's already accepted, so we can't change it." The tech came on a Sunday. So he came really quick. He did a good job. He was excellent.