HomeServe Reviews

I waited and hear nothing, so I called a 3rd time. This lady was fabulous. She got busy making calls and had someone scheduled for that afternoon. She had to call around to other areas them what I had before, but she had people scheduled to come within hours. They were on another job, but called me and gave me an estimated time of when they would arrive. They were running late and called and kept me informed. They arrived and went to work. They had a camera and screen and showed that it was not my sewer line it was within my home sewer.

Long story, but they were excellent and after several hours everything was fixed. I could not be happier. "The Trenchless guys" were professional and got the job done. I am hopeful that they will be used on any future jobs at my home. A+ The Trenchless Guys, C for the first service rep I spoke with, F for the 2nd and A+ for the 3rd! I am so happy that I am in thus plan with Home Serve. I only wish they had plumbers and service people from my Tuscarawas County area rather than from Stark and Summit County areas. However, The Trenchless Guys would be preferred.

This contractor had me sign "completed successfully" forms before he even *began* his work. So I needed another service call and again got one scheduled 4 days later (remember I had a clogged sewer that presented limitations as to how I could live my life). When the contractor left he told me to go lightly on the water or it would back up into my house. Sure enough, 2 days later it did back up and this was on a Saturday. I called the 24 hour hotline and the rep said I had an appt scheduled in 4 days. I had to scream at him to say it was an emergency. He actually heard me and got a plumber out that day... but this guy couldn't finish the job either.

Again I was warned not to put any solids down my system and he told me he'd be back on Monday. He never showed up. I called the hotline again and found out that they couldn't get anyone out to me until Tuesday. It was a very very uncomfortable few days. On Tuesday a different contractor showed up and fixed the problem in 10 minutes flat! Why I had to suffer with this problem for close to a whole week I don't know. I'm going to shop for another company to service my sewer line/waterlines.

A few minutes later at about 6PM I received an appointment for the next day between !!AM & 11PM. I called the service company and told them I needed someone here tonight as the temperature outside was going down to 10 degrees, and this is a gas furnace and I don't know what is wrong and I also don't want theater pipes to freeze. He told me that when he was called he told them he had no one to send out tonight as it was their Christmas party. I called Homeserve back and told them this and a person who identified herself as Angel, who was very rude and told me my account was suspended as I did not renew my contract, even though it renews automatically and I paid 3 months in advance Sept 24 via my MasterCard and I have the statement in front of me.

She transferred me to customer service which closed at 4PM and it is now almost 7PM. I had no choice so I went online to search for someone near that has emergency service and I found someone in Scranton, a short distance from my home who sent someone out at 10PM and in one hour I had heat, at the cost of $240.00, which I paid. It is now March 2nd and I have been trying to get reimbursed my $240 but despite calling the reimbursement and sending the copy of the bill and the claim number given to me, and following all the instructions I was given, I still do not have any payment. I have called several times but get the runaround. I am totaled disgusted with Homeserve, and I am paid up until the end of March and I will cancel this company, nothing but a scam.

Unfortunately, the entire experience was extremely disappointing due to numerous errors, rework and very hostile communications from Greg and his 23-year-old son who conducted most of the work. Unfortunately, his son was unsupervised by Greg during the entire project, which led to most of the problems and rework. On numerous occasions, Greg informed us that he had just purchased several lots and was quickly building numerous million-dollar homes that took his time off our $90K project.

I’m posting this review due to their poor performance as contractors and willingness to take care of the remaining numerous issues. Plus, due to their lack of or hostile communication style the entire project has been extremely frustrating. The project has deteriorated to a level that is no longer acceptable nor tolerable. For over a year. We have sent multiple emails, texts (documented) and phone messages regarding these issues with minimal to mainly no responses. We have tried on numerous occasions to try and work through these issues but it’s impossible when there are no responses or willingness to repair their work.

We have given Greg multiple opportunities to repair the issues but now are forced to use another company to fix the issues due to the lack of willingness to honor his stated warranties. This will cost us an additional $25K for needed repairs. We are forced to take Greg to court for the damages incurred. We had a process agent try to serve Greg the affidavit for court but he had his young son answer the door to tell the agent his dad was in the shower. The Server waited for over 25 minutes and another individual in the house came to the door to let the agent know that Greg was not coming to the door.

Ongoing issues at hand concerning the workmanship of this project: Leaking of deck/roof through the tongue & groove ceiling into our sunroom: The rubber roof under the deck and roof was not properly installed and will need to be replaced. Rear Gate between metal roof and deck: required numerous repairs as the inside is falling apart, paint continually peels and is not level. Holes on post: There are several posts where the contractor did not measure correctly and left holes on the post. They tried to repair it with putty, but the repair has changed color and can be clearly seen.