HomeServe Reviews

As a Home Service provider was at our home determining the plumbing issue we had, was not a concern at this time he also checked to be sure there were no problems, with things not on the plan.. Thank God Robert from Hers and His Plumbing after seeing no issue, referred me to the customer service department, to add on the plan things that should be covered and may be needed at a later date... He was top notch for my elderly mom.. I spoke with Angela H on 6/25/2025. What a great customer service experience, she was very helpful in explaining my coverage and got me on the plan I needed. Professional and Knowledgeable.. She is a keeper...✌️

Like so many customers I’ve been double charged premiums this month. Customer service told me it’s a glitch and I’ll be refunded in a few days. My complaint is that the company should’ve notified impacted customers about the problem. They have our email addresses.

I recently had a drain repair done at my house by Long Plumbing and I’m really pleased with the service. From the initial call to the final cleanup, the entire process was smooth and professional. The technician arrived on time, clearly explained the issue, and offered a few options based on urgency and budget. They were courteous, worked efficiently, and made sure everything was cleaned up before leaving. Overall, I’m very satisfied and would definitely recommend them for any plumbing or drain repair needs. Great service, honest communication, and quality work.

My refrigerator's compressor went out. Home Serve sent someone out to try to repair it within a few days. It wasn’t repairable and they immediately sent an email telling me how to replace it. I used my own vendor and they reimbursed me within three days. The reimbursement amount for the refrigerator was $1100 which I think is very fair.

We had a fantastic experience with the Homeserve water line replacement plan. Our water line began to fail on us and we were getting water in the basement. We contacted Homeserve and they had a local plumber come out and take a look very quickly. The approval process was also quick and hassle free for us, the plumbing company handled all communication with Homeserve and they completed the entire replacement of the water line (dug up front yard, pulled out old pipe, installed new pipe, re did our yard and upgraded our water meter and shut off to code) all in 8 hours start to finish! We were very impressed with both the speed of the repair and the entire process. We thought it would be like most insurance claims where the insurance company tries their best to get out of the claim but Homeserve really came through! We are now looking into getting coverage on our rental properties, the plans are super affordable and it saved us thousands of dollars on a costly water line replacement. Thank you so much Homeserve. We highly recommend them!

Very hard to schedule service appointments. If you don't want to wait 3 months, schedule to have your AC serviced in Feb. and your heat serviced in Aug. When you finally get an appointment scheduled they give you a 4 hr. window when they might show up. It's only a suggestion and you can be waiting all day for no one to show up. If you call to complain they will not transfer you to a supervisor as they say they are not allowed. All in all horrible customer service if any at all. I'm surprised they are still in business.

Nope. Never again! I will never use them again. I have canceled my policy. The Installer was a nice guy but the COST WAS A RIP OFF!! The Installer even told me don't ever use them. Use a ma-pa shop. Never again! PERIOD!

If you are in need of emergency services, this should be the last place to call. You dial the emergency number and you have to go through a myriad of prompts to get to a live person. Then that live person asks you all kinds of stupid questions as your basement is flooding. AARP should remove this company from their website as it is an embarrassment!

I have had nothing but a run around with them. I signed up for everything but gas lines 'cause I do not have them and the two times I have called for assistance they refuse to send someone out. Currently it's in the 90's outside and it's 81 degrees in my house. I have heat system coverage (I have a CENTRAL UNIT THAT DOES BOTH) and they refuse to send someone. I WILL NOT BE USING THEM ANY LONGER!!!! TIRED OF WASTING MY MONEY!!!!

This company is a complete joke!! My mother paid this company for years until she died last year. When I had to sell her house a huge problem was the drainage pipe had a break in it. I found this out through a plumber that I paid to have a camera go down the line. Part of the warranty states that any break in the sewage pipe that needs repair or fixed is covered. When I called the company they said they refused to fix it. They had their technicians go out and said the line was fine since there was no back up.