HomeServe Reviews

This company puts customers on autorenewal and when you sell your home. I noticed that I have been paying for coverage on a home I haven't owned for 2 years. While I was pretty upset, the agents were very friendly, understanding, and helpful. I'm giving them 4-stars instead of 5 because they should reach out to their customers when they get a notice of the home selling, and ask if the customer wants to cancel the plan. They know when you buy a home - this is how they recruit new customers. So they also know when you sell the home. They should be more transparent and proactive in terms of account management. I never had to file a claim so I can only comment on their autorenewal policy and friendly customer service. They resolved my issue and credited my account.

I had a billing issue. Instead of my monthly premium being deducted from my bank account they deducted for the year! After no one would help me I asked to cancel my account. I spoke with a Dora ** from customer service in TN (I am in NY). She not only saw and fixed the error, promised me in one to two days I'd be refunded. She even called me that evening to let me know the refund was being processed and the day I received it back in my bank account I got a call from her to say it should be there. Good old fashion customer service! Give that wonderful woman a raise Home Serve! Companies need to wake up and see the value in an employee that factually cares. Thank you Dora **. You are a breath of fresh air!

As a Home Service provider was at our home determining the plumbing issue we had, was not a concern at this time he also checked to be sure there were no problems, with things not on the plan.. Thank God Robert from Hers and His Plumbing after seeing no issue, referred me to the customer service department, to add on the plan things that should be covered and may be needed at a later date... He was top notch for my elderly mom.. I spoke with Angela H on 6/25/2025. What a great customer service experience, she was very helpful in explaining my coverage and got me on the plan I needed. Professional and Knowledgeable.. She is a keeper...✌️

I recently had a drain repair done at my house by Long Plumbing and I’m really pleased with the service. From the initial call to the final cleanup, the entire process was smooth and professional. The technician arrived on time, clearly explained the issue, and offered a few options based on urgency and budget. They were courteous, worked efficiently, and made sure everything was cleaned up before leaving. Overall, I’m very satisfied and would definitely recommend them for any plumbing or drain repair needs. Great service, honest communication, and quality work.

We had a fantastic experience with the Homeserve water line replacement plan. Our water line began to fail on us and we were getting water in the basement. We contacted Homeserve and they had a local plumber come out and take a look very quickly. The approval process was also quick and hassle free for us, the plumbing company handled all communication with Homeserve and they completed the entire replacement of the water line (dug up front yard, pulled out old pipe, installed new pipe, re did our yard and upgraded our water meter and shut off to code) all in 8 hours start to finish! We were very impressed with both the speed of the repair and the entire process. We thought it would be like most insurance claims where the insurance company tries their best to get out of the claim but Homeserve really came through! We are now looking into getting coverage on our rental properties, the plans are super affordable and it saved us thousands of dollars on a costly water line replacement. Thank you so much Homeserve. We highly recommend them!

Terrible in an emergency. In Queens NY in Dec 2025, it is impossible to get an appointment for service for the rest of the winter. So you'll have to pay for service from another source if you have a time sensitive issue. You are basically paying for an annual check and light cleaning.

I have been a HomeServe member for several years. When I needed service, the CSRs were very professional, knowledgeable and courteous. My payments were made via auto draft. I lost my debit card sometime this weekend and canceled and replaced it. There were 2 pending Home Serve charges. I called customer service and gave them the new card number. The pending charges I saw Tuesday were processed. This morning I saw 2 additional pending charges. I called to ask why. I was told that account was in arrears. That is not true. I checked my bank statements. I checked my account this evening and there are 4 pending charges instead of 2! I only had 3 coverage plans!. I called and cancelled my coverages and requested a refund. Home Serve no longer provides high quality service. Avoid them at all costs! If someone knows the corporate number, please share.

I would never use a company that is illiterate. The commercial using ain’t makes me cringe. I the company can’t use correct language then they have technicians that are not qualified to do the job. I can’t trust them.

We had a refrigerator stop working due to a failed compressor, which was diagnosed by the technician that HomeServe sent. He stated that the part was unavailable and recommended replacing the entire unit and submit for reimbursement. Based on that advice, we purchased a new refrigerator. Now we’re being told that reimbursement doesn’t apply because the issue was the compressor. That makes no sense—what else would cause a refrigerator to stop working? A broken ice maker? This experience has been incredibly frustrating and misleading.

We had a local home warranty company, ABC, since 2012, until they were bought out by IGS. We had no problems with them of any kind. We recently made a local move and called to transfer our plan to the new address. Turns out that HomeServe has taken over. And that's when the problems began. They charged our monthly invoice to our credit card, not once, but three times. The customer service reps are useless. I don't know if they're playing dumb, or they are actually dumb. My blood pressure is through the roof.