HomeServe Reviews

I had a busted sewer line about 2 years ago, and other than having to wait a few days for them to come and inspect, and then another few days for them to order something to replace, from the time I called the company until the problem was solved in about two weeks, it was inconvenient, but I was completely satisfied, as a neighbor down the street had the same problem and she didn’t have insurance to cover hers and I did, so I ended up saving nearly 4 grand, which made me happy. Three men worked about 4 days and super nice guys and hot days at that, I kept them supplied with water for sure. Very happy they fixed the problem at no charge. I highly recommend HomeServe.

I had to initiate a claim with my indoor plumbing insurance. I had a leak that needed taken care of. They referred a contractor and within an hour I received a call to schedule the appointment. They were able to get me scheduled in three days. The plumber and his apprentice arrived and promptly got to work. He listened to me when I stated what was happening. Said, "Let’s go take a look." Confirmed there was definitely an issue. Fixed it and were leaving. Needless to say I had the biggest smile on my face. I lost around $350. Because of this leak. I’m single and now on SSD.

This company puts customers on autorenewal and when you sell your home. I noticed that I have been paying for coverage on a home I haven't owned for 2 years. While I was pretty upset, the agents were very friendly, understanding, and helpful. I'm giving them 4-stars instead of 5 because they should reach out to their customers when they get a notice of the home selling, and ask if the customer wants to cancel the plan. They know when you buy a home - this is how they recruit new customers. So they also know when you sell the home. They should be more transparent and proactive in terms of account management. I never had to file a claim so I can only comment on their autorenewal policy and friendly customer service. They resolved my issue and credited my account.

I had a billing issue. Instead of my monthly premium being deducted from my bank account they deducted for the year! After no one would help me I asked to cancel my account. I spoke with a Dora ** from customer service in TN (I am in NY). She not only saw and fixed the error, promised me in one to two days I'd be refunded. She even called me that evening to let me know the refund was being processed and the day I received it back in my bank account I got a call from her to say it should be there. Good old fashion customer service! Give that wonderful woman a raise Home Serve! Companies need to wake up and see the value in an employee that factually cares. Thank you Dora **. You are a breath of fresh air!

I recently had a drain repair done at my house by Long Plumbing and I’m really pleased with the service. From the initial call to the final cleanup, the entire process was smooth and professional. The technician arrived on time, clearly explained the issue, and offered a few options based on urgency and budget. They were courteous, worked efficiently, and made sure everything was cleaned up before leaving. Overall, I’m very satisfied and would definitely recommend them for any plumbing or drain repair needs. Great service, honest communication, and quality work.

NEGATIVE STAR REVIEW!! HomeServe was billing me through my energy provider for 4 months after cancelation and refuses to refund the fraudulent overpayments. Used their warranty service once while we had coverage and the company they sent out did not want to make any repairs but only wanted to sell us a new HVAC system. I called out my own repair service and it was fixed in under five minutes. HomeServe is the bottom of the barrel for insurance coverage.

Terrible experience with HomeServe. I purchased three policies (two external and one internal) through City of Fresno and had a simple broken pipe just outside my kitchen wall. They denied for no valid reason and the plumber left my pipe disconnected. Raw plumbing is just spilling onto my yard. I’ve repeatedly asked for explanations and the issue to be escalated and they ignore me and won’t tell me any process for escalation. They say someone will call back and then they do not. Don’t waste your money!

They are the worst company, they are not sending someone to repair my drainage pipes. They keep saying nobody wants to do the job. It's been over a week.

I lost power in a circuit and smelled something burning. An electrician from Rainbow electric made a hole under a receptacle and ran wire on the bedroom floor to another receptacle. I called Rainbow several times to address this and other outlets that I smelled something burning. I was told someone was coming but no one did. I called Home serve and was told this was not dangerous and my policy would not cover. I canceled my policy.

My experience with HomeServe has been extremely frustrating and disappointing. I have been dealing with an unresolved plumbing issue for nearly 30 days that has now escalated into sewage coming through the concrete floor in my basement. This is a serious health hazard, and my home smells like sewage. Multiple technicians were sent out, including four visits in one day, and confirmed there is a backup in the main line approximately 37–38 feet from the home. Despite this, no actual repair was completed.