HomeServe

The sink in one of my bathrooms got stuffed up, and anytime one has a plumbing problem, it happens on a Friday night or Saturday on a holiday weekend. I used to have a plumber that I knew, but he went off to Columbia and I can't find him anymore. HomeServe sent a plumber, and he came the next day. Somebody called me Friday night and said, "Hey, you think you can wait till Monday?" I said I could. It was not a tremendous deal, but then the company called me up Saturday morning and said, "We have a technician out there where you live if you want somebody to come." I said, "Yeah, send them over now," then I didn't have to even look at the thing.

HomeServe is well worth it and before this last call, I was very happy with their contractors. They were very nice, polite and did good work. But this last time I had a plumbing problem, I had to make many calls before somebody ever picked up their phone. That has never happened before with HomeServe. Also, I told the person I was speaking with to make sure that the techs have shoe covers and masks. They showed up, rang the doorbell and I opened the door, and they didn’t have masks or shoe covers on. So, I asked the guy if they had those. He said he would go back to the truck. So, I closed the door and came in the house. When they came in, I noticed that they had on masks but I didn't look down at their feet to see if they had on shoe covers until we got upstairs in the dressing room and there they both were standing without shoe covers.

HomeServe’s services have been great. It's real easy to use. The guys that come out have been really helpful. HomeServe has been working out well. I'm glad I got it. Someone recently came out for the plumbing thing. I was notified by my water service provider that we had a leak. I didn't really know how to isolate it. So, I got in touch with HomeServe so they could come out and figure out where the leak was at. I was told that they didn't go inside to check, but they would check outside and let me know if they would see anything. When the tech looked at the meter, it wasn't continuously running. So, it didn't really show that it had a leak, but it's kind of an intermittent thing. He said, if that’s the case, it’s most likely something with the toilet leaking periodically. He explained how to check to see if my toilet flaps, and if they’re allowing water to seep through occasionally.

We signed up for the water heater program and I got charged like $4 a month. You could use it for 30 days. About 35 days after I signed up, the pilot light on the water heater went out, and it was a connecting service. So, that's the positive thing. I didn't have to pay for the service call. When the contractor did call that day, their system was down. So, they had to do everything by hand. I told them I live in Murrieta, and they automatically thought it's Marietta, Georgia instead of Murrieta, California. They did tell me that they contacted somebody in California or in my area, and then they said they would come the same day between 3:00 and 7:00. The guy showed up at 7:15 because we were the last one on the route, and there was traffic. He fixed the thing right away. It didn’t take him very long. He was very good. He knew what he was doing.

I had a problem the latest time that I did a claim to HomeServe. It took four people before the problem got fixed. The sink was clogged, so they sent the guy out here. He started running the snake. He said, “I can’t run the snake. You need a jetter.” So, a piece was broken too. The second person came out and said, “I can’t jet it because he broke a piece. And now I have to order a piece.” I was like, “Well, okay.” The next day, he kept saying, “The piece wasn’t in. The piece wasn’t in.” Then, the third guy came out.

Updated on 12/08/2022: I have had a serious water leak for over 1 month and each week, prior to their visit, they cancel and reschedule, always for a week or more in the future. I've been paying the local energy company for insurance, who uses HomeServ, for years only to receive this poor service. For over 1 month now I have been having to turn the water on/off at the meter on the street to avoid thousands of gallons of water to leak into my basement. It looks like I will end up paying a plumber myself.

On 11/21/22 a technican from McAtee Plumbing and Heating came out to find out why the heating system was blowing out cold air. He begin to say it was the wiring, then maybe the thermostat and then the final word was my evaporator coils. He replaced a box on the wall and that was it. He closed out the ticket and said the issue was fixed, and that I needed my evaporator coil replaced. He said "the reason people go the cheap route when replacing ac units is money." I told him this unit was only about 3 years old and the installation was done by a professional. He closed out the ticket and told HomeServe the issue was repaired, it is not. That I had heat. Emergency heat only comes on when the temperature drops down to 30 or below.

I've been very happy with the plumbing policy of HomeServe and the one for the internal pipes has recently gave me value. I found the information I needed to make the claim and I called it in. The process was very simple and I had to have more than one visit because they have a limit of two per visit. But that's just how the system works. So, it was all convenient and everything worked out very well. My wife was with their last repairman and wanted to make sure that they got some good feedback. They were very professional and the warranty was something I'm glad I invested in.

The people at HomeServe are extremely helpful. Sometimes, since we live out in the country, it's hard to find the technicians to do the job. But usually, they come through. Most of the techs who come out are good and there are some that are a little bit questionable, but you got to take what you can get. Recently, I had an issue with the commode and I wasn't pleased with the technician that I got. He replaced the ballcock assembly in the commode and he did it very quickly. But he didn't do it right. Other than that, HomeServe's service has been great.

It's been really easy to submit a claim and they provide a good service at a reasonable price. They usually respond really quickly and they use good contractors. The contractors are knowledgeable and they provide good quality services. I had a plumbing repair done and the contractor was really professional. They performed the job really quick.