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About HomeServe Reviews
HomeServe offers a variety of service plans to help protect homeowners financially in the event they need emergency home repairs. Its coverage includes options for plumbing, HVAC and electrical systems. The company also has combo home warranty plans. HomeServe partners with utilities and municipalities around the country and works with a nationwide network of technicians and contractors.
Pros & Cons
- Repairs guaranteed for one year
- Local, licensed technicians
- Website provides lots of information
- Availability and costs vary greatly by location
- May need multiple plans to get the coverage you want
HomeServe has customizable protection plan options and add-ons so you can get exactly the coverage you need. It works with a large network of contractors, and its repairs are guaranteed for one year.
I use HomeServe when I need them. ...they follow through well. They were able to do everything that I called them for. I asked about some other things like appliances and if they ...Read full review
I've been using HomeServe for a couple of years. I have annual tune-ups and the boiler was broken a couple of times and every time, HomeServe has been very quick in responding and...Read full review
HomeServe coverage and plans
HomeServe offers service plans to cover repairs of three main household systems: plumbing, heating and cooling, and electrical. If you want to maximize your protection, combo plans are also available.
With each plan, you can choose the components you want to cover:
- Plumbing: Sewer or septic lines, exterior water service lines, clogged toilets, leaking supply line to your hot water heater and inside water pipes
- Heating and cooling: Furnace and air conditioning, water heater, regulator valves, circuit boards, pilot burners and refrigerant leaks
- Electrical: Electrical wiring, outlet, switches and exhaust fan
HomeServe’s combo plans:
- Appliance plan: Covers eight major appliances
- Warranty Combo plan: Covers your appliances and 10 home systems
- Premium Home Protection plan: Covers six home systems
Coverage options vary by location, so not all plans may be available in your area.
HomeServe plans start at $7.95 per month. Total costs vary by plan and location — provide your ZIP code to get the most accurate price.
We requested a quote for a home in Tulsa, Oklahoma, and got the following pricing information:
|Exterior water service line||$7.95|
|Exterior sewer/septic line||$12.98|
|Interior plumbing and drainage system||$18.99|
|Water heater repair and replacement||$12.99|
|Water heater repair||$9.49|
|Gas line plus||$6.49|
|Exterior electrical line||$5.49|
|Interior electrical line||$11.99|
|Exterior service line coverage||$20.97|
|Home plumbing and drainage coverage||$21.98|
|Complete plumbing plan||$41.99|
|Tech protection (Essential)||$11.99|
|Tech protection (Premier)||$17.99|
|Heating and cooling plan||$19.99|
|Home comfort plan||$29.99|
|Interior protection plan||$55.99|
|Premium home protection plan||$69.99|
Some plans include a 20% discount for your first year of service. You can also sign up for the company’s email newsletter and receive occasional special offers.
HomeServe coverage exclusions
Your coverage varies depending on what plans you select. It’s always wise to read the fine print on any warranty to give you a better idea of what’s included. Here are a few exclusions you may see in your contract:
- 30-day waiting period: You can’t make a service call within the first 30 days of purchasing coverage.
- Negligence: If negligence by you or someone else caused damage, those repairs aren’t covered.
- Unusual circumstances: Damages caused by war, pandemics, natural disasters and other unusual circumstances aren’t covered.
- Correction of repairs: If you tried to fix something yourself first, the cost of correcting mistakes isn’t included.
- Unlisted systems: Parts of your home that aren’t listed in the “What Is a Covered Repair” section of the contract aren’t covered by your warranty.
HomeServe claims and coverage limits
You can file a claim with HomeServe online or over the phone. This feature is also coming to the app, though it’s not available as of publishing.
Plan holders can call the emergency repair line to request help. Once you file a claim for an urgent repair, a service provider should be in touch within four hours. However, if it’s a less urgent repair, you may not hear back until noon the next business day.
When you file your claim, you’ll need your HomeServe ID. You must describe the problem you’re having and share your availability so the company can send out a service provider.
You can track the status of your claim using the company’s online tracking system.
The coverage limits for HomeServe’s plans vary depending on which plan you have. Check out example contracts on the company website for more information on all of HomeServe’s plans.
Is HomeServe legit?
If you’re looking for a home warranty to help cover unexpected home costs, HomeServe might be a good fit. The company offers flexible coverage options, so you can pick and choose to create a one-of-a-kind warranty that works for your home. Keep in mind that each plan’s costs, terms and availability vary greatly by location. You can enter your ZIP code on HomeServe’s website to see what coverage is available.
What is HomeServe?
HomeServe is a home warranty company that's been in operation since 2003. It offers various service plans to cover household systems and appliances typically excluded from homeowners insurance.
How does HomeServe work?
If you need to schedule a covered repair, you can call or request service from HomeServe online. The company will connect you with a local, licensed technician who can detect your issue and complete a repair.
What does HomeServe cover?
HomeServe offers various coverage plans for homeowners. Coverage options include plumbing, heating and cooling, electrical and combination plans.
Where is HomeServe available?
HomeServe warranties are available across the U.S. To see if you can get coverage in your location, enter your ZIP code on the company’s website.
Does HomeServe require a home inspection?
HomeServe doesn’t require a home inspection or proof of one.
Can I pick my own service technician with HomeServe?
HomeServe works only with its network of licensed technicians, which means the service person who comes to your home is qualified — but you can’t pick who it is.
Does HomeServe have a limit on repairs?
Some HomeServe plans have repair limits. However, these vary greatly by location and plan. For example, the Exterior water service line coverage has a $7,000 annual maximum benefit in Tulsa, Oklahoma. In Spokane, Washington, the maximum for the same type of plan is $12,000.
How do I cancel HomeServe?
You can cancel HomeServe by calling customer service, sending an email or contacting the company through your online account. If you cancel within 30 days of your start date, you can receive a full refund minus any claims paid. After that, you may cancel and receive a prorated refund.
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Reviewed Aug. 12, 2023
When we have a claim, we call up the insurance and tell them that we have a problem and what area it is. They look up our insurance to be sure we have it and then they tell us that they will call someone to get in contact with us as soon as possible. We had a problem in the front yard a couple of weeks ago with our water service line leaking and within an hour, a plumber called and said they were on their way. It's usually pretty prompt, especially if it's something serious. The contractor comes and looks at the issue, and then they call up the HomeServe and tell them what they found and how much it is and what they would need to do. All of that is going on with them rather than us. Then they come and tell us that we've been approved to get this done.
Sometimes, if it’s gonna be more, then they obviously have to talk to us about that it’s not gonna be fully covered. So there's a little of that going back and forth, mostly with the person that came to do the job and with the insurance. And then they do it. Then they give us an invoice saying what happened, what they did and it's done. It's pretty simple. In the beginning, I was a little nervous about how HomeServe does the claim because I was used to doing all that myself. But they have it worked out pretty well with the companies that they use. Everyone's been very good. The claims have gone through smoothly and we feel very comfortable with it now.
Reviewed July 21, 2023
I had a very bad experience with the service from the contractor that HomeServe sent out. They sent me someone and told him, "We don't live in the building. Once you're there, call me half hour before you get there and I will make sure we have someone to open for you." When he came in, the guy had an attitude and he didn't wanna wait. He didn't give me enough time. I said at least half an hour before he came in. His time was supposed to be from 1:00 to 5:00 and he showed up 15 minutes before 1:00. Once he called me, I had to be there within half an hour. I told him that I was gonna send someone ASAP. But 10 minutes later, he called me and said that he was leaving. I told him that I was sending someone on the way but he left and he didn't answer the phone.
I called the company and they said they would call back. I called their supervisor and we were gonna call the driver to come back but they never called me back. I called HomeServe and I explained the situation. The lady was very helpful and she did an emergency call for some other company to come in. The tech called me right away and gave me enough time. I sent someone to open for him and he did the job. It was the sewer flooded in the basement and he was in a rush, and he just did the water. The water went down and he left the place a mess. He didn't clean up his job. Till now, it's a mess. Overall, HomeServe's service is very, very good. They've been very responsive. But they need to be more strict on the contractors that they send. They should hire better contractors.
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Reviewed June 13, 2023
I've been with HomeServe for many years and they come and they do what I need them to do. I'm a single homeowner and I don't have someone handy to fix the problem for me right then and there. It works out for me. I have every plan that they have just in case. I pay $175 a month for all the plans that I have and even the home equipment plan is no longer valid, I was grandfathered into it. I'm grateful for that. Recently, something was wrong with my washing machine and they came and fixed it. I really liked the tech. When he came the first time, he assessed the situation and told me that one of my pipes was clogged and he placed the order. The only thing I didn't like was I was told that they would follow up with me but I had to call HomeServe to find out whether or not the pipe was ordered. The pipe came in and they gave me the number to call Bing back so that they could schedule to have somebody.
My Ring doorbell wasn't connecting. It wasn't getting power from the box downstairs. Came to find out that my box blew. We had to replace the box. Rainbow Electric came out. This was not the first time that Rainbow's come to my house to do repairs. The guy was very specific and attentive to the situation. What I always liked about any of the vendors was that if I asked questions, they didn't mind answering. I shadow them all the time because this is my house and I like to know what's going on. Everybody always says to me, "You're doing the right thing." I like that they say that. They also don't mind me following them. Plus, they're entering into my home, so I wanna make sure that what they're saying they're gonna do is actually what they're doing.
I like the vendors that they send. Whoever vendor they send, everybody always explains to me what they're doing. They take their time and they explain to me. They tell me what I need to do with my boiler. Only one time, I had one vendor that I didn't particularly care for. But once the supervisor came and took care of everything, and I said, "Don't send him back." And they didn't.
Reviewed June 3, 2023
I've been with HomeServe for years. They deal with the smaller companies. I like the companies they deal with. The contractor usually asked what was the problem to find out, and they would schedule the appointment that they could come out on. I've had HomeServe for my heating system which didn't work right. This other company came out because the company I had before were plumbers. He said, "I know what part's wrong with this, but I don't know if you're covered." And he came up and said, "You are covered," That part was very expensive. I have the zoned heating and I know if one of the zone valves go, that's not covered. But I could call HomeServe and they would get somebody there for me.
I had a guy here a week ago because I had the wax ring in the toilet and my toilet was leaking. I thought the wax ring was covered on the toilet because that was replaced five years ago when I had the contract and it was covered. I said to her, "I don't know if you dropped covering that or not." But they didn't. Putting in new guts in my toilet was not covered, but HomeServe was good for putting on wax rings because you got to take the whole toilet off.
The week before that, I had the pipe that is outside the house for the spigot that you would put a hose on. I called HomeServe for that and it wasn't covered, but I had a plumber here. I said, "Do it." I asked for the same company when I called back the second time because I liked it very much and I also asked if I could have the same person back. They were available. And it was the second time that company got the plumber here the same day that I called. That company was very good. If HomeServe wouldn't cover it, I would use them as my plumber. You got a plumbing contract, they don't cover spigots. So, I have to have another plumber. I could get help and use the help because it's not easy. Most plumbers do not want to do repair work. They want new work. I have another plumber, but I don't know when he could fit me in. He is so busy because he does repair work. Also, plumbers' rates are terrible.
Reviewed Oct. 9, 2022
HomeServe is well worth it and before this last call, I was very happy with their contractors. They were very nice, polite and did good work. But this last time I had a plumbing problem, I had to make many calls before somebody ever picked up their phone. That has never happened before with HomeServe. Also, I told the person I was speaking with to make sure that the techs have shoe covers and masks. They showed up, rang the doorbell and I opened the door, and they didn’t have masks or shoe covers on. So, I asked the guy if they had those. He said he would go back to the truck. So, I closed the door and came in the house. When they came in, I noticed that they had on masks but I didn't look down at their feet to see if they had on shoe covers until we got upstairs in the dressing room and there they both were standing without shoe covers.
Shoe covers are very important to me. When I leave home, I spray my shoes and leave them in the garage before I come in the house. I don't want all of that stuff you see in the street in my house, on my carpet. The guys said they didn't have any shoe covers and I said that he should have told me. I would rather have him tell me they don't have any and then come back the next day with shoe covers. I don't wear shoes in my house and everybody else that know me when they come here know to take off their shoes especially with the virus out there and everything that you see on the street.
Reviewed Sept. 18, 2023
1. **Unfulfilled Service Requests:** We have submitted multiple service requests to Home Serve, and these have consistently been ignored or poorly managed. It appears that our requests were not honored, leaving our residents in discomfort and uncertainty.
2. **Delayed Response Times:** The contractor Wiese has consistently demonstrated a lack of urgency in responding to our work orders. In some cases, residents have had to endure prolonged periods without essential services, which is unacceptable.
3. **Coverage Lapse:** Due to the prolonged delays and inaction, our coverage has lapsed. This has placed us in a precarious situation where we are unable to provide necessary repairs and maintenance for our residents, jeopardizing their well-being and safety.
We have attempted to communicate our concerns and seek resolution through proper channels, but the unprofessional follow-through and lack of accountability on the part of HomeServe and Wiese have been disheartening. It is imperative that these issues are addressed promptly and effectively, as further delays could lead to severe consequences for our residents' quality of life.
Reviewed Sept. 15, 2023
I bought a home at an Auction. I asked for everything to be covered. They read the terms and conditions so fast and worded things like up to 10,000 in repairs and replacement...of parts. They do not replace and what they call parts is the parts they choose to repair and some are just simply not covered. I spent more time without A/c than I ever have with no home warranty.
I put it on 2 homes and one took weeks to get someone out. They had no worry at all about it till I called daily upset about the home I was living in and after weeks finally sent someone out to the old house. They hire Jokers to come out. I was charged for my condenser to be cleaned and they only cleaned the front of it not the back or sides. I paid 500 out of pocket because they only covered one pound of freon and we needed 3.
I I can give 0 stars or negative I would. THe customer service finds every loophole to leave you screwed and the people charge more because of the home warranty. I have never paid so much. Then my A/c stopped again took days again to get someone out. Was a simple fix and a week later the compressor goes out. Guess what? It not covered. Apparently it isn't a part? 9k for a new unit out of pocket. I call again because I thought I might be smelling gas. I specifically said I wanted everything covered. The lady I spoke to was so rude, talked over me when I talked. They had to pull the call to see if they can do anything. THey heard me say I wanted EVERYTHING covered but I did not specifically ask if the gas line was covered so there is nothing they can do when it is the only thing apparently I am not signed up for.
I tell her I may smell gas so now I can't sign up for it. They won't back date it apparently. 3 months ago it wasn't available in my area but now it is. When they ask about inside lines outside lines electric water heater tons of things I pay separate for each and I specifically say EVERYTHING. Still sorry about your luck. In 3 months I have spent over 10k that Homeserve did not cover while I pay them monthly for nothing. They don't have empathy or understanding or see what it is like being a mom of 4 trying to have protection and think my back is covered when all they do is make my life hell. Every time I gave them a chance they failed. Never once were they about the customer. It is a SCAM.
Reviewed Sept. 15, 2023
Some years ago I purchased a sewer line insurance policy. Recently, my sewer line was clogged and backed up into the house. I hired a plumber to attempt to open the line with a snake and after a great deal of effort, he was successful. I contacted homeserve about the incident as I had a policy to cover this specific type of claim. Homeserve sent out a contractor who sent a camera down the line and videoed the roots that remained after the initial snaking that contributed to the clogging. Their contractor provided them a quote to remedy the issues with the line (a clay tile line) caused by the roots. They asked him for a second video which he provided. Apparently, they did not like his videos or quote to repair so they hired a second contractor to video the line.
Based on the second video they completely denied my claim saying that as long as liquids can pass through the line they considered it open and functioning even thought roots invading the line were clearly visible in all videos. I attempted to reason with them an obvious point that liquids are not the only substance to travel from the house to the sewer and that any solids would quickly clog the drain. They were insistent in their denial of the claim. I'm going to pay $15,000 to have this line repaired. The fact that they have collected my premiums for years to insure precisely against this type of loss then denied the claim is a deceptive and predatory business practice and, to me, the height of dishonest corporate greed.
Reviewed Sept. 7, 2023
These guys make sure I'm taken care of when I have a problem. They are professional and for someone like me that doesn't have a lot of money to spend on unexpected problems a savior. Thanks HomeServe for being there when I'm in a bad way....
Reviewed Aug. 26, 2023
HomeServe did a lot of work for me. They are very convenient. When I have a problem, they find somebody and they would come in the house and fix it ASAP. And when I call, they would say somebody would call within 24 hours, and that would be it. I had everything done in my house. Inside plumbing, outside plumbing. I had to get a new water tank. I just got a new heater. Customer service is perfect with them. They pick up and call right back whenever they say. They were quick on the response. I've been with HomeServe for 23 years, and they only increased their pay one time.
HomeServe Company Information
- Company Name:
- Year Founded:
- 601 Merritt 7, 6th Floor
- Postal Code:
- United States
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