HomeServe Reviews

Sometimes, if it’s gonna be more, then they obviously have to talk to us about that it’s not gonna be fully covered. So there's a little of that going back and forth, mostly with the person that came to do the job and with the insurance. And then they do it. Then they give us an invoice saying what happened, what they did and it's done. It's pretty simple. In the beginning, I was a little nervous about how HomeServe does the claim because I was used to doing all that myself. But they have it worked out pretty well with the companies that they use. Everyone's been very good. The claims have gone through smoothly and we feel very comfortable with it now.

I called the company and they said they would call back. I called their supervisor and we were gonna call the driver to come back but they never called me back. I called HomeServe and I explained the situation. The lady was very helpful and she did an emergency call for some other company to come in. The tech called me right away and gave me enough time. I sent someone to open for him and he did the job. It was the sewer flooded in the basement and he was in a rush, and he just did the water. The water went down and he left the place a mess. He didn't clean up his job. Till now, it's a mess. Overall, HomeServe's service is very, very good. They've been very responsive. But they need to be more strict on the contractors that they send. They should hire better contractors.

My Ring doorbell wasn't connecting. It wasn't getting power from the box downstairs. Came to find out that my box blew. We had to replace the box. Rainbow Electric came out. This was not the first time that Rainbow's come to my house to do repairs. The guy was very specific and attentive to the situation. What I always liked about any of the vendors was that if I asked questions, they didn't mind answering. I shadow them all the time because this is my house and I like to know what's going on. Everybody always says to me, "You're doing the right thing." I like that they say that. They also don't mind me following them. Plus, they're entering into my home, so I wanna make sure that what they're saying they're gonna do is actually what they're doing.

I like the vendors that they send. Whoever vendor they send, everybody always explains to me what they're doing. They take their time and they explain to me. They tell me what I need to do with my boiler. Only one time, I had one vendor that I didn't particularly care for. But once the supervisor came and took care of everything, and I said, "Don't send him back." And they didn't.

I had a guy here a week ago because I had the wax ring in the toilet and my toilet was leaking. I thought the wax ring was covered on the toilet because that was replaced five years ago when I had the contract and it was covered. I said to her, "I don't know if you dropped covering that or not." But they didn't. Putting in new guts in my toilet was not covered, but HomeServe was good for putting on wax rings because you got to take the whole toilet off.

The week before that, I had the pipe that is outside the house for the spigot that you would put a hose on. I called HomeServe for that and it wasn't covered, but I had a plumber here. I said, "Do it." I asked for the same company when I called back the second time because I liked it very much and I also asked if I could have the same person back. They were available. And it was the second time that company got the plumber here the same day that I called. That company was very good. If HomeServe wouldn't cover it, I would use them as my plumber. You got a plumbing contract, they don't cover spigots. So, I have to have another plumber. I could get help and use the help because it's not easy. Most plumbers do not want to do repair work. They want new work. I have another plumber, but I don't know when he could fit me in. He is so busy because he does repair work. Also, plumbers' rates are terrible.

Shoe covers are very important to me. When I leave home, I spray my shoes and leave them in the garage before I come in the house. I don't want all of that stuff you see in the street in my house, on my carpet. The guys said they didn't have any shoe covers and I said that he should have told me. I would rather have him tell me they don't have any and then come back the next day with shoe covers. I don't wear shoes in my house and everybody else that know me when they come here know to take off their shoes especially with the virus out there and everything that you see on the street.

2. **Delayed Response Times:** The contractor Wiese has consistently demonstrated a lack of urgency in responding to our work orders. In some cases, residents have had to endure prolonged periods without essential services, which is unacceptable.

3. **Coverage Lapse:** Due to the prolonged delays and inaction, our coverage has lapsed. This has placed us in a precarious situation where we are unable to provide necessary repairs and maintenance for our residents, jeopardizing their well-being and safety.

We have attempted to communicate our concerns and seek resolution through proper channels, but the unprofessional follow-through and lack of accountability on the part of HomeServe and Wiese have been disheartening. It is imperative that these issues are addressed promptly and effectively, as further delays could lead to severe consequences for our residents' quality of life.

I put it on 2 homes and one took weeks to get someone out. They had no worry at all about it till I called daily upset about the home I was living in and after weeks finally sent someone out to the old house. They hire Jokers to come out. I was charged for my condenser to be cleaned and they only cleaned the front of it not the back or sides. I paid 500 out of pocket because they only covered one pound of freon and we needed 3.

I I can give 0 stars or negative I would. THe customer service finds every loophole to leave you screwed and the people charge more because of the home warranty. I have never paid so much. Then my A/c stopped again took days again to get someone out. Was a simple fix and a week later the compressor goes out. Guess what? It not covered. Apparently it isn't a part? 9k for a new unit out of pocket. I call again because I thought I might be smelling gas. I specifically said I wanted everything covered. The lady I spoke to was so rude, talked over me when I talked. They had to pull the call to see if they can do anything. THey heard me say I wanted EVERYTHING covered but I did not specifically ask if the gas line was covered so there is nothing they can do when it is the only thing apparently I am not signed up for.

I tell her I may smell gas so now I can't sign up for it. They won't back date it apparently. 3 months ago it wasn't available in my area but now it is. When they ask about inside lines outside lines electric water heater tons of things I pay separate for each and I specifically say EVERYTHING. Still sorry about your luck. In 3 months I have spent over 10k that Homeserve did not cover while I pay them monthly for nothing. They don't have empathy or understanding or see what it is like being a mom of 4 trying to have protection and think my back is covered when all they do is make my life hell. Every time I gave them a chance they failed. Never once were they about the customer. It is a SCAM.

Based on the second video they completely denied my claim saying that as long as liquids can pass through the line they considered it open and functioning even thought roots invading the line were clearly visible in all videos. I attempted to reason with them an obvious point that liquids are not the only substance to travel from the house to the sewer and that any solids would quickly clog the drain. They were insistent in their denial of the claim. I'm going to pay $15,000 to have this line repaired. The fact that they have collected my premiums for years to insure precisely against this type of loss then denied the claim is a deceptive and predatory business practice and, to me, the height of dishonest corporate greed.