HomeServe

I submitted a total of three claims. One was for a dryer, but that never really got resolved. I submitted one for my refrigerator and there was a lot of issues with that. But eventually, they said that they were going to take care of it and reimburse us, so that's supposed to be working out pretty good. The third one was for a water heater and they came out and fixed that really fast. The contractor was professional. So overall, Homeserve has been good. It's just that the claim for our refrigerator took over almost two months because we were given misinformation. But somebody got involved and managed to take care of it for us.

I needed to get the gates painted outside in the front. I was just browsing because I needed something a little better than a barbwire. I was searching who does it. It’s kinda hard to get people to do anything right now. HomeServe popped up so I wanted to a quote. I used their app. I gave them the address and my name then somebody called me. Someone came out, gave me a price then I had another price. I just went with the better price. The contractor was very helpful and neat. They did a good job and it was fine. I have no complaints. But I’m sorry that they went out of business. The guy left me his card with the receipt and everything. I need to have the gates painted again, but now, that contractor is disconnected.

It's been years since I joined HomeServe. I got something in the mail. I've been with them for maybe about 10 years. Submitting a claim this time was great. The guy who came out was courteous and he fixed it efficiently. I've had two claims that were handled really well. They were small but the last two guys really did a good job. One of them was a leak behind the sink and one of them was with supply line problems, a leak going into the sink. Their contractors were courteous. When they ran into problems, they didn't try to put it off 'til another day. This last guy went right down and bought a part at Home Depot. And then my meter in the street wouldn't shut off so he advised me to get that fixed. As soon as they fixed it, they actually got out that day. I called back and he was out here and fixed it that same day. I was really impressed with that.

I’m very grateful that I did get the flyer of HomeServe ‘cause they helped me out a whole lot. Sometimes, I forget I have it, and I pay people to come in and fix what messed up. So, I just decided to organize everything so that if I need them and it’s an emergency, I can call them. They helped fixed issues with the outside plumbing. I also had an issue with my hot water heater a month ago. I didn’t call Homeserve ‘cause I forgot I had them. I called a person to come out that works on my house, and he fixed it. As soon as he fixed it, I found the paper. I called Homeserve to ask them if they could reimburse, they said no.

The City of Baltimore recommended HomeServe's service because of our aging infrastructure. I have 4 accounts for 4 houses covered in 3 different jurisdictions. Basically, my experience with the claim process has been good but the last one wasn’t. What happened was I had a leak and the plumber who came out misdiagnosed it. Initially, they came out and their first inclination was that it was a drain leak in the upstairs bathroom and it was gonna be a big deal. The first thing they said was, “We’d already cut the wall out to look.” Then they backtracked on that and said, “No. We just need to replace this pipe here.” So, it was gonna be more than they could deal with in the time frame that I had an expectation they would deal with it.

HomeServe is wonderful. HomeServe to help me deal with the cost and inconvenience of emergency home repairs. Do professional job, good communication and solve the issue right away. Without homeserve, this will drive me crazy and my emergency Sewer Line Repair Coverage breakdown could have resulted in unexpected, out-of-pocket expenses.

Timely, professional service! Very well pleased! I would recommend HomeServe to anyone. We needed emergency same day service and we got what we needed. I am so thankful for HomeServe. It saved us from going another day without a useable bathroom.

They are very good. I am very happy. They give me a new information about water line, water priming and where is water line under the ground. They use 1 day to fix it and make it back beautiful again.

I called in a Repair Requests on June 10th. I received a text and email periodically from HomeServe asking if a contractor called me. After I answered no there was no further contact. I called Homeserve on several occasions and was told the contractor will call me. Finally I was told the contractor rejected my order. I was then told a new contractor would call me & their phone number was given to me. After I hadn't received a follow-up call eventually I called the contractor and set up an appointment. The contractor came out on June 19th. I'm dissatisfied with the follow up service HomeServe didn't provide me.

Condensate was leaking from condensate pan. The technician told me that the condenser coils were leaking. This is not true. The refrigerant side of the unit is not leaking. The a/c works normally, blows cold air, the only issue is that condensate leaks out of the unit and on to the floor. In the what is not covered section, it does not list the condensate pan or condensate system. I can understand that if it was leaking down stream of the unit, it would be On me. I was told by the technician that the unit needs to be replaced. I find it very hard to replace the unit that works normally other than the condensate leak.