HomeServe

It's been years since I joined HomeServe. I got something in the mail. I've been with them for maybe about 10 years. Submitting a claim this time was great. The guy who came out was courteous and he fixed it efficiently. I've had two claims that were handled really well. They were small but the last two guys really did a good job. One of them was a leak behind the sink and one of them was with supply line problems, a leak going into the sink. Their contractors were courteous. When they ran into problems, they didn't try to put it off 'til another day. This last guy went right down and bought a part at Home Depot. And then my meter in the street wouldn't shut off so he advised me to get that fixed. As soon as they fixed it, they actually got out that day. I called back and he was out here and fixed it that same day. I was really impressed with that.

I’m very grateful that I did get the flyer of HomeServe ‘cause they helped me out a whole lot. Sometimes, I forget I have it, and I pay people to come in and fix what messed up. So, I just decided to organize everything so that if I need them and it’s an emergency, I can call them. They helped fixed issues with the outside plumbing. I also had an issue with my hot water heater a month ago. I didn’t call Homeserve ‘cause I forgot I had them. I called a person to come out that works on my house, and he fixed it. As soon as he fixed it, I found the paper. I called Homeserve to ask them if they could reimburse, they said no.

The City of Baltimore recommended HomeServe's service because of our aging infrastructure. I have 4 accounts for 4 houses covered in 3 different jurisdictions. Basically, my experience with the claim process has been good but the last one wasn’t. What happened was I had a leak and the plumber who came out misdiagnosed it. Initially, they came out and their first inclination was that it was a drain leak in the upstairs bathroom and it was gonna be a big deal. The first thing they said was, “We’d already cut the wall out to look.” Then they backtracked on that and said, “No. We just need to replace this pipe here.” So, it was gonna be more than they could deal with in the time frame that I had an expectation they would deal with it.

Water was bubbling up in our yard approx 4-6’ off meter. Not sure how long had been going on we had rain Saturday and didn’t notice it. Denny shut off water at meter and at our shutoff in our home. Nothing else he could do. We call the number from our Dominion Power where we carry water line insurance. This is where we ran into issues. No return calls for anything from anyone. Communication was horrible from the number we called to get process going. We called 4 times & told someone from HomeServe would call us. No calls until 10:00 pm Sunday night. Telling us it could be few days to get estimate and 1-2 weeks to get water on. Crazy!

Coe Electric, Dan Coe Owner- was dispatched to my residence after a tornado came through South Charleston, WV. Causing significant damage to our power lines & our aeration system because the power pole fell on top of it. My power pole was broken, all the lines were laying down & aeration system smashed. When they arrived they were quick to assess the damage and get started on the job. It started to pour down rain on these guys and they still worked through it. They put up a brand new power pole & installed the service on our Mobile Home instead of another wood pole in the yard. They ran a new wire electrical line under our MH & grounded it to make sure it was up to code and did this all in the same day. The job was almost completed in the same day but due to the inspector not coming out that night we didn't get power until the next day.

Clogged shower drain. The technician who represented United Plumbing was thorough, knowledgeable, and courteous. He's a good representative for your company. He was moments earlier than the scheduled appointed time, **. He even apologized for his promptness. He explained the problem and how he would resolve it.

My furnace wouldn’t remain on. The repairman (Sam??) was knowledgeable and corrected problem efficiently. He waited for awhile to make sure the furnace stayed on. He tell me if any further problems to please call. I called around 7 pm and I appreciated the quick response to send repairman.

I am very satisfied with the service provided by your technician. He was very able and experienced. He identified the problem quickly and explained the problem in detail and what he needed to do to resolve the problem. The technician fixed the problem and followed up with me to ensure it was resolved. Home Serve you have a great team of professional workers. Thank you for assuring me that when an issue arrives that I can depend on your team to fix it.

Electrician took pictures and inspected the electrical box, he says it’s a fire hazard now. He will have to submit his report and recommendation for replacement of the electrical box. He was very knowledgeable courteous and professional. Should be hearing soon.

Had water backing up in my basement @ 10 pm on a Friday night. Called HomeServe. They called a service that couldn’t come out for a week... couldn’t wait. Called hs back and they had someone out next morning! Great service. Friendly service representatives. Plumbers were very pleasant and fast! Thank you home serve!!??