HomeServe Reviews

We were left with this our entire yard covered in dirt, gravel and pieces of sewer pipe. They hauled in gravel and left it and you can see they covered Our Entire Yard and our entire yard was not dug up. They refused to come out to see what the plumber had done, plumbers won’t return the calls. The sidewalks are caving in tilted downwards to each other nothing but a pool of water when it rains. They broke our flower bed that goes around never told us I found when I went to inspect what they had done. The 2 boys digging up our yard was rude just walked away as we asked them where they were digging never listened to us. They ended up digging in 3 places the sidewalk on both sides and our yard was left like this and I have a 3 year old grandson in the house that couldn’t play outside because of what they had done to our yard.

Useless!! Just called for an issue. Explaining to the Homeserve rep on the phone what my issue was. He told the plumber it was a sewage leak, which was incorrect. The plumber came out and said it wasn't covered and I would be charged $300. I called Homeserve again and explained to another rep what the issue was. She wrote up another work order and told me the repair would be covered and she would contact the plumber to tell them to just invoice them. Two hours later a Homeserve rep called me and told me the repair wasn't covered.

My mother is dead and sold her home on October 20, 2023 and you are still trying to collect? How do you collect off a dead person and you have the death certificate. HomeServe was terrible, they would send Jett Plumbing out but they never fixed anything, just jerry rigged the problem. Christine ** had to pay $803.78 to fix the kitchen sink because Jett Plumbing told the elderly owner that a little water was supposed to come out of the piping from the bottom of the sink which ruined the cabinet. I paid for plumbing and electrical work for my mother's home. This HomeServe was sending companies out that didn't want to fix the issues.

I had the worst experience with HomeServe. I purchased the premium packet with them for my home and had them for at least 2 years.. I started having little problems with my hvac system that still required me to come out my pocket during the service (for Freon). Other than that they didn't do anything major to my system. It was just going out. Anywho, homeserve was suppose to give me a prorated price towards my policy for a new system, and even though I was quoted one price I would be getting back in 3 months of me still paying them and not need service somehow.. I wasn't owed a refund any longer.

I’ve been paying premiums for years. Water line busted and they refused to pay. Said it wasn’t the main line from the street. You are better off just putting that money aside yourself for future repairs.

Updated on 11/07/2024: I posted a negative review about this awful company last week - complaining that the plumber they hired to make repairs to my neighbor’s water line resulted in damage to my landscaping. They got in touch with me and told me they would get back to me with a response. Their plumber also severed my cable line which caused a major inconvenience. They finally got back to me today and Homeserve refuses to take any responsibility for the landscaping damage and that I'd have to deal with their plumber who is not in the landscaping business. I’d give them a negative rating if I could. I also since cancelled my Homeserve policy as I'd never do business with them.

I am extremely disappointed with my experience. I reported a malfunctioning microwave over 15 days ago, and despite multiple follow-ups, it still hasn't been repaired. Customer service has been unhelpful and unresponsive, leaving me without a working appliance for weeks. This lack of support is unacceptable. I expected better service and communication.

I spoke to Kirsten H. And she shared plans that they have that cover my home in the event of an accident at affordable prices and give my husband and I a peace of mind. She was very polite and courteous. They replace hot water systems! And help with water lines the water company will not come and fix along with cooling/ heating systems. Good find!

Been paying for heating/cooling coverage for numerous years now and was just informed my heating system was not covered due to 4 heating zones. After multiple annual tune-ups, no technician ever told me that but yet they continued to charge me the coverage premium. Bounced back and forth between customer service and the repair dept as they were pointing fingers at each other and finally just demanded they cancel.

I’ve been paying for HomeSmart (now HomeServe) warranty coverage for my home appliances since moving into my house in 2019. The house was built in 2014, so I’ve been paying $8 per month per appliance for coverage through Xcel. Since the recent rebranding or acquisition by HomeServe, I’ve had one claim—or rather, an attempted claim.