HomeServe Reviews

Hi my friends. I rarely endorse anything. (Previous endorsements in my 20 plus years on Facebook involved, Babyfeet mask, and CleanEEZ wood floor restorer.) This one is for Homeserve USA. I heard about it thru Energy United, and I thought, sounds interesting. It’s very affordable, so I enrolled in several of their offerings. My house is older, so I was sure that any claim I might make, would have some sort of “hidden clause,” or “caveat,” that would deny coverage for certain events.

I cannot praise them enough. The one reason I say this is on the coverage I have for the water lines, the toilet, as that is all I have used. I have several contracts with them. I also have choice which really making me shudder. I appreciate that they have the best plumbing company ever here in tucson. I pray this company stays with them. It's called zona plumbing. They are the best that I have had in the many years with them, but most of the others were good too. But this one is better, compared with choice gets the worst contractors to sign up, and they are not reliable. If Homeserve had more offerings like home appliances, etc., I would have them for that too.

Homeserve sent out Precision Plumbing to snake my drain, they went above and beyond to get all the roots out. They cleaned my floor and even changed a light bulb for me. They were super nice guys and the other companies would dent my walls, leave roots behind and break my slider door trim. These guys lifted the heavy machine and no damage. Called Homeserve to thank them and they are always so super nice and they work fast to get my problem solved. I love ya all and thanks for being there for me.

My experience is with plumbing. I called Homeserve regarding a pipe leak inside the wall. Homeserve contacted a plumbing company who responded right away and resolved the problem. The work was quick and thorough and clean. No mess left. Plumbers have to cut open walls but the cut was neat and the residue was cleaned up.

HomeServe came out to my home and serviced my AC unit that needed its yearly maintenance. The technician whose name is Jared was extremely knowledgeable, honest, and answered all my questions and concerns. He thoroughly cleaned the coils and dusted all the dirt and leaves that accumulated over the winter months. He was honest by telling me how my unit is in great shape. Jared didn’t try to upsell any services other than giving me a brochure on their monthly insurance plan. I am very happy I called this company.

I wish I could give them no Stars because they almost completely destroyed my 3 condensors and 9 Mitsubishi Heads during their annual maintenance contract, which has taken me more than a year to straighten out with another company. It takes about 6 calls to make an appointment; then you have a 50:50 chance that they actually show up. They charge you over a 1000 bucks for a phony maintenance plan where they send an inexperienced tech to walk around hold a thermometer near your unit tell you all is well when the units are barely pushing air and really need a deep bib cleaning; then recommend condenser and mold spray for you to use on your own which causes black flakes to shoot out of your unit for a year or more. Then just proceed to use hose on the outside condenser. They caused more trouble than helped.

I have had Homeserve for I think three years now. I have never had a positive experience with this company. Their network of providers for lack of a better term just suck. The first time I called them I had a broken water pipe in my front yard. I ended up calling a local plumber and paying for it myself. They could not get anybody to show up in a reasonable time frame. Now my water heater is down, and it will be about four days in total to get it fixed. My plan covers the first $1500 and I have been told my part will be $750. That's $2250 total. It would cost $2500 to just replace it.

I paid a monthly payment for years for my inside plumbing. Then when I needed service, they were not able to assign any plumbers to my case. I had to pay for a plumber out of my own pocket that I was able to hire. They offered no refund of monthly premiums and no reimbursement for my plumbing bill. It was a total waste of money.

I have been with HomeServe for years ... I call for service for both my AC and Hot water Tank.. When the service technician came he said I need an upgrade, the cost for the water tank $3,067 and the AC unit $18,000 .. insane!!!! My coverage on policy is $1,500 and $10,000 for repairs ... HomeServe refuse to cover any of the cost ... I'm retired and living on a low budget and cannot afford to do an upgrade.. All I'm ask for them to do the right thing.. Ever **

This company is cheating customers for the HVAC insurance. I have had this company for two different properties and when it comes time to do any work their "Homeserve" tech just comes and declares system as "condemned". Then if you try to contact them they give you the biggest runaround. Beware especially if you have an older system - I just cancelled both my policies.