HomeServe Reviews

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Edited by: Ben Strauss

About HomeServe

HomeServe offers a variety of service plans to help protect homeowners financially in the event they need emergency home repairs. Its coverage includes options for plumbing, HVAC and electrical systems. The company also has combo home warranty plans. HomeServe partners with utilities and municipalities around the country and works with a nationwide network of technicians and contractors.

Pros
  • Repairs guaranteed for one year
  • Local, licensed technicians
  • Website provides lots of information
Cons
  • Availability and costs vary greatly by location
  • May need multiple plans to get the coverage you want

Featured Reviews

Philadelphia, PA
Verified purchase
I use HomeServe when I need them. ...they follow through well. They were able to do everything that I called them for. I asked about some other things like appliances and if they ...

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Rego Park, NY
Verified purchase
I've been using HomeServe for a couple of years. I have annual tune-ups and the boiler was broken a couple of times and every time, HomeServe has been very quick in responding and...

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What is HomeServe?

HomeServe is a home warranty company that's been in operation since 2003. It offers various service plans to cover household systems and appliances typically excluded from homeowners insurance. According to its website, HomeServe provides home warranties for nearly 5 million customers.

If you need to schedule a covered repair, you can call or request service from HomeServe online. The company will connect you with a local, licensed technician who can detect your issue and complete a repair.

The HomeServe app allows you to manage your account from your mobile device — you can make payments, add or cancel coverage and schedule service using this app.

HomeServe coverage and plans

HomeServe offers service plans to cover repairs of three main household systems: plumbing, heating and cooling, and electrical. If you want to maximize your protection, combo plans are also available.

With each plan, you can choose the components you want to cover:

  • Plumbing: Sewer or septic lines, exterior water service lines, clogged toilets, leaking supply line to your hot water heater and inside water pipes
  • Heating and cooling: Furnace and air conditioning, water heater, regulator valves, circuit boards, pilot burners and refrigerant leaks
  • Electrical: Electrical wiring, outlet, switches and exhaust fan

HomeServe’s combo plans: 

  • Appliance plan: Covers eight major appliances
  • Warranty Combo plan: Covers your appliances and 10 home systems
  • Premium Home Protection plan: Covers six home systems

Coverage options vary by location, so not all plans may be available in your area.

» LEARN MORE: Questions to ask a home warranty company

HomeServe cost

HomeServe plans start at $7.95 per month. Total warranty costs vary by plan and location — provide your ZIP code to get the most accurate price.

We requested a quote for a home in Tulsa, Oklahoma, and got the following pricing information:

*Price quotes for Tulsa, Oklahoma, at the time of publishing. Prices and coverage may vary by location.

Discounts

Some plans include a 20% discount for your first year of service. You can also sign up for the company’s email newsletter and receive occasional special offers.

HomeServe coverage exclusions

Your coverage varies depending on what plans you select. It’s always wise to read the fine print on any warranty to give you a better idea of what’s included. Here are a few exclusions you may see in your contract:

  • 30-day waiting period: You can’t make a service call within the first 30 days of purchasing coverage.
  • Negligence: If negligence by you or someone else caused damage, those repairs aren’t covered.
  • Unusual circumstances: Damages caused by war, pandemics, natural disasters and other unusual circumstances aren’t covered.
  • Correction of repairs: If you tried to fix something yourself first, the cost of correcting mistakes isn’t included.
  • Unlisted systems: Parts of your home that aren’t listed in the “What Is a Covered Repair” section of the contract aren’t covered by your warranty.

HomeServe claims and coverage limits

You can file a claim with HomeServe online, over the phone or through the HomeServe app.

Plan holders can call the emergency repair line to request help. Once you file a claim for an urgent repair, a service provider should be in touch within four hours. However, if it’s a less urgent repair, you may not hear back until noon the next business day.

When you file your claim, you’ll need your HomeServe ID. You must describe the problem you’re having and share your availability so the company can send out a service provider.

You can track the status of your claim using the company’s online tracking system.

Coverage limits

The coverage limits for HomeServe’s plans vary depending on which plan you have. Check out example contracts on the company website for more information on all of HomeServe’s plans.

HomeServe FAQ

What does HomeServe cover?

HomeServe offers various coverage plans for homeowners. Coverage options include plumbing, heating and cooling, electrical and combination plans.

Where is HomeServe available?

HomeServe warranties are available across the U.S. To see if you can get coverage in your location, enter your ZIP code on the company’s website.

Does HomeServe require a home inspection?

No, HomeServe doesn’t require a home inspection or proof of one.

Can I pick my own service technician with HomeServe?

No. HomeServe works only with its network of licensed technicians, which means the service person who comes to your home is qualified — but you can’t pick who it is.

Does HomeServe have a limit on repairs?

Some HomeServe plans have repair limits. However, these vary greatly by location and plan. For example, the Exterior water service line coverage has a $7,000 annual maximum benefit in Tulsa, Oklahoma. In Spokane, Washington, the maximum for the same type of plan is $12,000.

How do I cancel HomeServe?

You can cancel HomeServe by calling customer service, sending an email or contacting the company through your online account. If you cancel within 30 days of your start date, you can receive a full refund minus any claims paid. After that, you may cancel and receive a prorated refund.

How long is a HomeServe contract?

You will have 11 months of coverage during your first year of a HomeServe contract. There’s an initial 30-day waiting period before you can make a service call that starts immediately after your order is processed. Then, you’ll have coverage for the remaining 11 months in the year.

Is HomeServe worth it?

If you’re looking for a home warranty to help cover unexpected home costs, HomeServe might be a good fit. The company offers flexible coverage options, so you can pick and choose to create a one-of-a-kind warranty that works for your home.

One thing to keep in mind, though, is that each plan’s costs, terms and availability vary greatly by location. You can enter your ZIP code on HomeServe’s website to see what coverage is available. Once you find a plan you’re interested in, take time to read the details and analyze the cost to decide if it’s right for you.

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HomeServe Reviews

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    Page 1 Reviews 0 - 5
    Customer ServiceCoverageTech

    Reviewed June 25, 2025

    As a Home Service provider was at our home determining the plumbing issue we had, was not a concern at this time he also checked to be sure there were no problems, with things not on the plan.. Thank God Robert from Hers and His Plumbing after seeing no issue, referred me to the customer service department, to add on the plan things that should be covered and may be needed at a later date... He was top notch for my elderly mom.. I spoke with Angela H on 6/25/2025. What a great customer service experience, she was very helpful in explaining my coverage and got me on the plan I needed. Professional and Knowledgeable.. She is a keeper...✌️

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    Customer Service

    Reviewed April 24, 2025

    Like so many customers I’ve been double charged premiums this month. Customer service told me it’s a glitch and I’ll be refunded in a few days. My complaint is that the company should’ve notified impacted customers about the problem. They have our email addresses.

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    HomeServe
    Response from HomeServe

    Thank you for sharing your concerns with us. We want to connect with you to see if we can help. Please provide your contact information; a specialist from The Office of The President will contact you in the coming days.

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      Customer ServiceTechPunctuality & Speed

      Reviewed April 21, 2025

      I recently had a drain repair done at my house by Long Plumbing and I’m really pleased with the service. From the initial call to the final cleanup, the entire process was smooth and professional. The technician arrived on time, clearly explained the issue, and offered a few options based on urgency and budget. They were courteous, worked efficiently, and made sure everything was cleaned up before leaving. Overall, I’m very satisfied and would definitely recommend them for any plumbing or drain repair needs. Great service, honest communication, and quality work.

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      Customer ServiceTech

      Reviewed April 2, 2025

      My refrigerator's compressor went out. Home Serve sent someone out to try to repair it within a few days. It wasn’t repairable and they immediately sent an email telling me how to replace it. I used my own vendor and they reimbursed me within three days. The reimbursement amount for the refrigerator was $1100 which I think is very fair.

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      Customer ServiceClaims HandlingCoverageTechPricePunctuality & Speed

      Reviewed March 16, 2025

      We had a fantastic experience with the Homeserve water line replacement plan. Our water line began to fail on us and we were getting water in the basement. We contacted Homeserve and they had a local plumber come out and take a look very quickly. The approval process was also quick and hassle free for us, the plumbing company handled all communication with Homeserve and they completed the entire replacement of the water line (dug up front yard, pulled out old pipe, installed new pipe, re did our yard and upgraded our water meter and shut off to code) all in 8 hours start to finish! We were very impressed with both the speed of the repair and the entire process. We thought it would be like most insurance claims where the insurance company tries their best to get out of the claim but Homeserve really came through! We are now looking into getting coverage on our rental properties, the plans are super affordable and it saved us thousands of dollars on a costly water line replacement. Thank you so much Homeserve. We highly recommend them!

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      HomeServe
      Response from HomeServe

      It's experiences like yours that motivate us. Our team strives to deliver an excellent experience, and we are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

      Customer ServicePunctuality & Speed

      Reviewed July 7, 2025

      Very hard to schedule service appointments. If you don't want to wait 3 months, schedule to have your AC serviced in Feb. and your heat serviced in Aug. When you finally get an appointment scheduled they give you a 4 hr. window when they might show up. It's only a suggestion and you can be waiting all day for no one to show up. If you call to complain they will not transfer you to a supervisor as they say they are not allowed. All in all horrible customer service if any at all. I'm surprised they are still in business.

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      Tech

      Reviewed July 6, 2025

      Nope. Never again! I will never use them again. I have canceled my policy. The Installer was a nice guy but the COST WAS A RIP OFF!! The Installer even told me don't ever use them. Use a ma-pa shop. Never again! PERIOD!

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      Customer ServiceOnline & App

      Reviewed July 6, 2025

      If you are in need of emergency services, this should be the last place to call. You dial the emergency number and you have to go through a myriad of prompts to get to a live person. Then that live person asks you all kinds of stupid questions as your basement is flooding. AARP should remove this company from their website as it is an embarrassment!

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      Customer ServiceCoverage

      Reviewed July 5, 2025

      I have had nothing but a run around with them. I signed up for everything but gas lines 'cause I do not have them and the two times I have called for assistance they refuse to send someone out. Currently it's in the 90's outside and it's 81 degrees in my house. I have heat system coverage (I have a CENTRAL UNIT THAT DOES BOTH) and they refuse to send someone. I WILL NOT BE USING THEM ANY LONGER!!!! TIRED OF WASTING MY MONEY!!!!

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      Customer ServiceClaims HandlingPrice

      Reviewed July 2, 2025

      This company is a complete joke!! My mother paid this company for years until she died last year. When I had to sell her house a huge problem was the drainage pipe had a break in it. I found this out through a plumber that I paid to have a camera go down the line. Part of the warranty states that any break in the sewage pipe that needs repair or fixed is covered. When I called the company they said they refused to fix it. They had their technicians go out and said the line was fine since there was no back up.

      When I asked the rep on the phone to speak to a manager or someone above her. I was told that I couldn’t and she would speak to them and let me know what they said (never heard of this at any type of company). I told the company where to the break was and how much it was going to cost. The repair was going to be over $15,000. They never called me back. So when I called back again I got the same “you cannot talk to a manager, I will let you know what they say”. They got the money my mom was paying for years only to deny the claim when it was time to fix something. Please beware…

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        HomeServe Company Information

        Company Name:
        HomeServe
        Year Founded:
        2003
        Address:
        601 Merritt 7, 6th Floor
        City:
        Norwalk
        State/Province:
        CT
        Postal Code:
        06851
        Country:
        United States
        Website:
        www.homeserve.com