HomeServe Reviews

I was very pleased with my water heater installation. The response was very quick and they didn't overcharge. I am happy with the service and friendly technicians.

Excellent experience starting when Brandon came out and gave us a quote to replace our HVAC. No pressure at all. When the team came out Preston, Anthony and Nicolas were professional, answered any questions I had as the project was underway, They placed tarps all over. Careful to remove the old furnace and install the new one. When completed Preston explained everything in detail. I needed some help setting up the thermostat and Brandon had Jose come by and he helped me with the set up extremely friendly. The permits were done by them. There was no additional charges. What I was told would happened went without a hitch. All three visits, quote, work and follow up the guys were all on time!

Hi my friends. I rarely endorse anything. (Previous endorsements in my 20 plus years on Facebook involved, Babyfeet mask, and CleanEEZ wood floor restorer.) This one is for Homeserve USA. I heard about it thru Energy United, and I thought, sounds interesting. It’s very affordable, so I enrolled in several of their offerings. My house is older, so I was sure that any claim I might make, would have some sort of “hidden clause,” or “caveat,” that would deny coverage for certain events.

I cannot praise them enough. The one reason I say this is on the coverage I have for the water lines, the toilet, as that is all I have used. I have several contracts with them. I also have choice which really making me shudder. I appreciate that they have the best plumbing company ever here in tucson. I pray this company stays with them. It's called zona plumbing. They are the best that I have had in the many years with them, but most of the others were good too. But this one is better, compared with choice gets the worst contractors to sign up, and they are not reliable. If Homeserve had more offerings like home appliances, etc., I would have them for that too.

Homeserve sent out Precision Plumbing to snake my drain, they went above and beyond to get all the roots out. They cleaned my floor and even changed a light bulb for me. They were super nice guys and the other companies would dent my walls, leave roots behind and break my slider door trim. These guys lifted the heavy machine and no damage. Called Homeserve to thank them and they are always so super nice and they work fast to get my problem solved. I love ya all and thanks for being there for me.

I experience the main sewage line crack/leak and called HomeServe (8/5). For a service that is an emergency home repair plan, their service and communication has been deplorable. To date as I am typing this 8:19pm on 8/8. The repair has not been done. I am unable to use the one bathroom in my home. I should have just had an emergency service plumber come fix this but my concern is that I will not be reimbursed for the expense although I have THREE plans with HomeServe!!! This is unacceptable and horrible.

Fraudulent. I had a covered air conditioner problem. Their contracted company employees, a woman with a huge chew of tobacco spitting in my yard, and an older man who smelled of booze and repeatedly grunted. Immediately both bellowed obsolete and she said not covered. Thankfully left, l called HomeServe requesting a decent professional to check my ac unit and was told the people who came were the only company in my service area. After hours and numerous phone calls to horribly bad customer service and incompetent management I gave up and purchases a new ac unit with a 10 year warranty. 2 other people I know gave had bad dealings with Homeserve. Don't waste your time or money with HomeServe. Avoid or cancel their service. It is impossible to have this bad if results with any other company.

HomeServe USA: We have had NOTHING but problems since HomeServe replaced 2 of our air conditioners not even a month ago. What should have been a straightforward installation has turned into a month of frustration, inconvenience, and poor customer service. One day I came home to find my kitchen flooded because the pump they installed failed. They replaced it, but 14 minutes later it still does not work properly. Since then have had 5 or 6 different technicians come to our home, and the issue still hasn't been resolved.

HomeServe sent a salesman to my home to quote for a new steam boiler (with removal of old boiler). The Quote was over $16,000. I called a local Boiler contractor who installed the exact same boiler (with removal of old boiler) for $5400. Homeserve for new boiler installs is a TOTAL RIP-OFF!!!

5 years I have been paying for these services and when the unfortunate happened main water line that provides water from the meter to the home broke they quickly denied my claim making false accusations and non-existent claims and using their so called policy to back it up which it clearly says otherwise. Their customers service reps are extremely.rude and the escalation manager is no help at all after asking me to provide many pictures and emails came back with a decision to deny again withing an hour clearly showing that no escalation process was taking place. Decision was already made up beforehand. It's illegal for you to charge for a service and do not provide service. I will not stress anymore about this situation. That's why we have consumer protection attorneys.

DON'T GET SCAMMED BY THIS UDON'T GET SCAMMED BY THIS UNETHICAL COMPANY!! Homeserve is refusing to repair or replace our cooling system and will also not issue a refund after I was told I would get a roughly $1,500 refund. I filed an AC claim with Homeserve on 7/21/26. We were told on 7/22/26 that the problem with the AC unit is the compressor, but that the whole unit should really be replaced. We were given quotes for the compressor repair as well as whole unit replacement. Homeserve called me after the repairman let them know the problem and told me that while we do have up to $2,500 in repair coverage per plan year through Homeserve, they do not cover compressor repairs.

Don’t waste your money. If you have an issue, it is never covered by the insurance. They are no help at all when they send out a service person. It was a total waste of time and money.

I had 5 contracts with them, a customer for 6+ yrs only using yearly maintenance on A/C. The condensation lines need to be blown. This year it got hot very early April (on Staten Island NY). I went to put it on, heard like a banging and quickly shut it. Called for repair and Tech (Glen) came and said it needed some Freon fine, asked if he could do the condensation lines, sure no problem. Three months later my downstairs bathroom wall directly under unit has water streaming down. I call again and another Tech comes out (Chester I believe was his name), takes look and tells me that line was not only not attached to drain pan it was broke!!!! He tells me, "No problem. I'll replace line." A few minutes later he leaves. OK fine. 2 days later more water is streaming down and coming from under light fixture!!!!

A total ripoff. I had "Mary" preapprove a plumbing repair, gave me a case number, assured me that I was covered. Filed the claim, heard absolutely nothing for 34 days, then called and told that repairs were not covered. They do love to say " I understand" Total clown show.

Have been with this company for many years (Gas, Water & Sewer) with Auto Pay from my checking account. In May 2026 my account was billed and then the charges were reversed. The first time I called the representative was going to resubmit the charges. The next time I was told the account was suspended for non-payment. The next time I called they were going to escalate my complaint. The next time I called they had to open a ticket to have the Billing Dept figure it out. I've been waiting for a week with no response. This company doesn't understand the meaning of customer service.

Dear Homeserve, over the past couple years you have sent countless Protection Plan offers. Which we have not returned any of them. I will make this very clear for you. Considering that we did not give Xcel Energy authorization to give our information to Homeserve, we are not interested so please remove our name from your system. If there is any further contact from Homeserve, it will be considered harassment and I will proceed with the next step.

In March of this year, I called to cancel all of my services. During that call, I was informed that the recurring charges would be canceled, though it could take 1 to 2 billing cycles for them to stop appearing on my CenterPoint bill. Unfortunately, the charges continued well beyond the two-month timeframe. On July 16, 2026, I called again to find out why I was still being billed. I was told that the remaining charges were for different services that were not canceled during my March call because the representative only saw one account and canceled that one.

I have been a Home Service customer since 2015 or 2016. I always have been number one. Customer service repair company never have I ever had an issue until now. When I have the television stereo wanting coverage, I have had the call 3 times about the repair. I have talked to numerous customer service agents and it's a sad day. I probably will just drop the coverage. Because it's really ruined the how value I've had with home. Serve repair. But the television stereo warranty is a one. I hope that a supervisor manager would look at this review and take it to hard. Because if I would get another home Monty company and they would sell me and tell me, I wouldn't have this issue. Would a coverage? It might be tempted to go. Blessings have a good day

This company is the last place I would take out any kind of warranty coverage. When it comes to a claim, you get the same answer even from management. "Oh we are sorry; we don't cover that. We don't cover that." That's all you hear from them. Their people are rude and don't care about you as the customer. They want you to pay for a warranty that does not cover anything. You're better off going somewhere else or just fork it out of your own pocket. That's what you're going to end up doing with this crap company. My advice is to stay clear of these people.

Please whatever you do DO NOT BUY A WARRANTY FROM HOME SERVE, this company does not deserve your hard earned money, they are CROOKS AND CON MEN. They are like medical companies. You try to ask for service and they say it's not covered and deny the claim. (classic)

Have been a HomeServe customer for years. Absolute worst from customer service to maintenance to service time.

I wish I could give them no Stars because they almost completely destroyed my 3 condensors and 9 Mitsubishi Heads during their annual maintenance contract, which has taken me more than a year to straighten out with another company. It takes about 6 calls to make an appointment; then you have a 50:50 chance that they actually show up. They charge you over a 1000 bucks for a phony maintenance plan where they send an inexperienced tech to walk around hold a thermometer near your unit tell you all is well when the units are barely pushing air and really need a deep bib cleaning; then recommend condenser and mold spray for you to use on your own which causes black flakes to shoot out of your unit for a year or more. Then just proceed to use hose on the outside condenser. They caused more trouble than helped.

I have had Homeserve for I think three years now. I have never had a positive experience with this company. Their network of providers for lack of a better term just suck. The first time I called them I had a broken water pipe in my front yard. I ended up calling a local plumber and paying for it myself. They could not get anybody to show up in a reasonable time frame. Now my water heater is down, and it will be about four days in total to get it fixed. My plan covers the first $1500 and I have been told my part will be $750. That's $2250 total. It would cost $2500 to just replace it.

I paid a monthly payment for years for my inside plumbing. Then when I needed service, they were not able to assign any plumbers to my case. I had to pay for a plumber out of my own pocket that I was able to hire. They offered no refund of monthly premiums and no reimbursement for my plumbing bill. It was a total waste of money.

I have been with HomeServe for years ... I call for service for both my AC and Hot water Tank.. When the service technician came he said I need an upgrade, the cost for the water tank $3,067 and the AC unit $18,000 .. insane!!!! My coverage on policy is $1,500 and $10,000 for repairs ... HomeServe refuse to cover any of the cost ... I'm retired and living on a low budget and cannot afford to do an upgrade.. All I'm ask for them to do the right thing.. Ever **

This company is cheating customers for the HVAC insurance. I have had this company for two different properties and when it comes time to do any work their "Homeserve" tech just comes and declares system as "condemned". Then if you try to contact them they give you the biggest runaround. Beware especially if you have an older system - I just cancelled both my policies.

My refrigerator broke down, paid deductible $100 for repair, Tech said that refrigerator is can not be repaired, called HS with was a transfer from IGS, they told me that I would have to purchase a refrigerator myself and they they would refund for the purchase after I submit the receipt. I buy another refrigerator for $1268, email the receipt, lady calls me 7 days later and tell me I would be receiving $248, when I questioned it I got disconnected. I called back and was told the person I spoke with was no longer in the office. I asked that person if that was the right amount, and they took 15 min and came back and said no, I think they looked at your receipt wrong, you should be getting back what you paid for the new refrigerator. She said that she sent the email to Bobbie who will call me the next day.

HomeServe denied my claim even though I called them in the first place because the sewage authority camera and failed the line for inspection. Don't waste your money on this coverage!

TERRIBLE experience dealing with this Company and the Most UNPROFESSIONAL Customer Service I have ever dealt with!. If I could leave 0 Stars I would!.

Unfortunately it took me years to write this review not expecting that what transpired before will have some ramifications to what I have experienced trying to continue my warranty coverage with this home warranty company. I few years back, I had to discontinue with my service because of financial hardships but before that happened I called in for a service on a plumbing leak whenever I use my washing machine. Service technician arrived and looked at the source where the leak is coming from. He concluded (not doing any physical work to solve the problem) that they will have to come back and bring some proper equipment (camera) to see where the leak is coming from. That was the end of that scenario/claim.

Never accepted their service, told them, "No thanks." When it was offered by Comcast, still signed me up on autopay to boot. When I finally relized they were charging my bank every month, I didn't even at the time know what Homeserve was I thought it was like serving legal papers over email kinda thing. Fast forward a couple months of no payments because my bank blocked the charge on ther end. 3 calls a day minimum asking why I hadn't paid, short answer I didn't want it, need it or sign up for it that's why. 4 months later they still trying. Called customer service, picked within 3 minutes of my phone call, and said, "We don't handle canceling here, we will transfer to that team." I sat on hold for 3 hours and finally hung up.

I live in Auburntown Tennessee and the HomeServe main office is in Chattanooga and I was told I was given wrong information after talking to 4 customer service representatives. On the fifth call I was told that this is the right information as that Representative went back and forth with upper Management who I would say did not care about the facts, history or anything else about customer service. I highly recommend you contact another home protection service other than HomeServe.

I still have a small leak!! HomeServe sent a plumber out to find the leak and he could not find it. He is said call Aqua and have them check the meter, which I did and they said It was not the meter and the meter is still turning slowly, please send another plumber out that can fix this problem before it gets worse, the plumber that came out was B K Plumbing LLC. I was very unhappy with him. Thank you.

I pay HomeServe for the Interior Drainage and Plumbing coverage. I had a leak from my bathroom leaking into my garage. It was a small leak. I also have a slow drain toilet and dishwasher. They sent a plumber from K&S Plumbing name Harley to my home. So he gets there and I'm showing him the issues. So he had me to turn my water on and it's running and he said because my pipe is not wet, I don't have a leak in my garage. I said, "Sir it was leaking on yesterday. I'm not sure why but something is wrong. I don't want to come home and my garage is flooded." Then he takes pictures of the pipes. So I said, "What about the slow drain from my toilet and dishwasher." This man told and I quote, "There is nothing I can do". I'm like aren't you the plumber????

Years ago, I was convinced by our local (Harrisburg, NC) gas company to sign up for "water heater insurance" through Home Serve. After many years (and lots of money paid in monthly premiums) our H20 heater failed. We contacted Home Serve to notify them and I have to say, they have the worst customer service I've ever encountered. No one picks up calls, messages are ignored, requests for returning calls are ignored and when someone finally calls, they're curt and offer no help. It took a full week for them to send out a tech (plumber) for evaluation, and we were told that it did in fact, need replacing; then nothing. No follow up nor contact. Not to mention that they tried to gouge us with a highly inflated price to replace (well over the benefit amount). Obviously trying to scam us by requiring an additional $850.00 over the benefit. Stay away from Home Serve.

I called them recently for an issue clogging of entire house sinks and commodes. It happened 6 months ago as well. That time they fixed it and they said my coverage is fine and I don’t have to pay anything but this time the guy they sent he said for the same issue my insurance will not cover it. Not only that I know how much snaking costs but this guy is trying to charge me a lot. I am not sure that I want to continue with the same insurance or not.

Nicolas was Professional yet Personable, Very Knowledgeable and Kind and so very Patient... A 5 Star Tech!!

Called for repair of my dishwasher in February 2026. A technician was dispatched from contractor company Appliance Care. Technician assessed the problem and said he was going to order parts. Called Home Serve in March to follow up on the status of my Claim, transferred to parts who stated parts were delayed. Called back in April 2026 to find out the status of my claim and was given the run around. Called back in May 2026 and told I will receive a payout deposit to my account by completing a form with my account information for deposit which I did.

We’ve had HomeServe for several years. Their ‘timeliness’ is poor. The people you speak to on their toll-free line are very polite and want to be helpful. But if the appointments for their (evidently one appliance repair person for the entirety of Long Island) is ‘booked up’, you may wait a week to two for HomeServe to get you on the schedule - in which the repairman does not show in the time frame you have been given 90%+ of the time. If this is the type of service you are okay with, then Homeserve is for you. The guy who shows is nice, polite, and competent. One is grateful to him for simply showing up. BUT, if your time is not valuable, and you don’t need a kitchen appliance repaired promptly, then HomeServe IS for you.

I had a water line break in my front yard in January 21. The first plumber contacted said they could not come out until February 4. I called back and they sent a different plumber the next day. Because of the cold weather that plumber said they could not get it fixed right away due to other jobs they had going on. It was not until February 2 that they came back to fix it. It only took them one hour to do the repair. The lawn was supposed to be reseeded by them but as of May no one has contacted me to do it. My water and sanitation bills were outrageous and even though the waterworks made a nice adjustment but I still had to pay more than my normal cost.