Sears Home Services Reviews

Pathetic customer service. For past 2 months my refrigerator has not been fixed. Agents keep repeating the same thing over and over again - "We are escalating to our back end teams." Nothing happens. Service Part gets shipped to the wrong address, and they have no way of reordering it again. Keep charging the deductible multiple times a technician comes, even though the issue is not fixed. Absolutely horrendous, deceptive and hideous business. Never ever buy a plan from this company.

One star is being generous. NO live customer service available. My initial appointment was within 2 days. The technician had no customer service etiquette. Did not introduce himself, did not seem to enjoy his job. Could not handle talking with an elderly homeowner and got uncomfortable when she asked some personal questions while waiting for a response from his customer service tech whom was taking almost an hour when he gave up and had me sign the estimate for the repair.

If you need service within 2 months of your warranty expiring, they will keep "rescheduling" service and never show up at all. If you renew the warranty, then they magically show up for the first appointment. Get your extended warranty somewhere else, not from these thieves.

This company is a joke. My refrigerator is not cooling. I called yesterday for an appointment. It was set between hrs of 8am to 5pm. I stayed at home for appointment. I received a text late saying they were running late an said arrival would be 4pm to 6pm. I the got message saying 5pm to 7 pm. I then got message that appointment would be 3 days later between 8am to 5pm. I called to cancel. You can't talk to a person only AI. AI answered and said that the appointment was for a dishwasher. I said I wanted to cancel. That AI transferred me to another AI. When asked why I was canceling, I said because of AI. It said it would last the reason as other. The techs may be ok, but service sucks. I will not waste my time again with this company.

Waiting 9 months still to get my heat repaired. I paid the $100 service fee. Started a claim in September 2025, it's now June 2026. It's still not repaired. They keep sending techs to look but nobody fixes. We went all winter with no heat. Our pipes froze which we had to fix. Now someone finally has ordered a part and they want another $50 to fix it.

I am extremely dissatisfied with Sears appliance service. A technician came out twice to repair my washing machine. Parts were ordered and delivered to my home, but instead of completing the repair properly, the technician took the parts with him and reportedly sent them back to Sears. Despite this, I was still charged for those parts through my bank and have not been properly reimbursed. The service itself was completely unprofessional. The technician's assistant appeared to smell strongly of alcohol and behaved in an unprofessional manner throughout the visit. The entire experience left me with very little confidence in Sears' service department.

I have had the Sears maintenance plan for over 30 years and never really utilized it until recently.I have been trying to get my washing machine fixed through Sears for three months now. I scheduled an appointment. They never showed up. I tried to call to find out why that’s all I could get was an AI robot. Finally after trying for days I got a live person. The technician is out of New York. They send someone out to diagnose the problem. Then they have to order the part and like apparently there’s someone in Connecticut. It’s been three weeks now since the problem was diagnosed. I haven’t heard a word, called back. Got the AI system, kept trying for days. Finally got a live person. She escalated the problem to a higher level and said someone would get back to me within 24 hours. That hasn’t happened. This is the worst service. Please do not get Sears.

Warning! Sears Service sends incompetent repairmen and is a complete scam run by an overseas scheduling and repair care team. After 3 terrifying hours, the Sears serviceman would not leave until I paid via credit card for an overcharged service fee of 400 for simple maintenance! This is without all confirmation of charges..he just made it up!. Two hours being conned into signing up for the Sears Protect home warranty plan of 700 dollars per year to save 50% off his overrated 400 dollar fee... Which was also not the truth. He refused to leave my home until I paid without an invoice! Alone, afraid to call the police...

I am writing to express my profound dissatisfaction and urgent concern regarding the ongoing service request for my broken washing machine. [If you have a Service Request Number, please insert it here, e.g., "Reference Service Request Number: 123456"]. Following my initial service request, a technician promptly visited on [Date of initial visit, if known] and correctly identified the necessary part for the repair. I was initially encouraged by the efficiency, as the required component arrived within a couple of days, leading me to believe a swift resolution was imminent.

Do not, I repeat, do not use Sears for any repair. I have never in my life seen a company with a more apathetic approach to quality and wildly unprofessional employees. Had a guy tell me to go to hell, refuse to do the service, walked off the job "because (he) can". And then lied and said I wasn't there (have him on camera talking to me). Hate having to give one star. No one to talk to, no one to make things right.