Sears Home Services Reviews

Sears techs (Great techs!) told us they could not get the parts to repair our oven. A rep told us they would send us a check to repair in APRIL. Every month we called and got the check is in the mail story. On Jan 1st we got a form letter (Funny Jan 1 I wonder how many were sent on this day??) stating our reimbursement was cancelled 10 months later!! The long calls to the are there so you will give up. Not only will I not give up but I will pursue with the California Attorney General and will ask how a class action suit can be started as I said I am sure the form letter was sent to many. This is horrible as I have lived trusting Sears as a great American company but sadly this is what they have become. Just 3 weeks ago they told me they had made a mistake but NOW the check is in the mail.

Repairs have been wonderful. Repairmen knowledgeable and friendly texting us their ETA. No complaints on repair services. We live 50 miles from San Antonio so I was pleasantly surprised that service wasn't an issue. The problem comes when parts are discontinued and they say they will replace the appliance.

Cordial repairman; however, unprepared for the problem. Total miscommunication from top to bottom. They have a list of my exact appliances, models, so he shouldn't have arrived thinking I had a Whirlpool and not an LG washer. Also, I explained to the service rep the issue, so once again, shouldn't have arrived not understanding the relatively minor issue. Unbelievable prices. Sorry I bought my appliances through Sears. And they're just waiting for you to sign up for their warranty service.

If I could give less than 1 star I would. On 10/24/24 I had problems with my washing machine. A few days later I made an online appointment for repair. The day of the appt. the technician called to confirm & when he found out it was a stacked unit he cancelled the appt. since he said he needed a helper. I had to reschedule an appointment which took 3 weeks. When he did show up he had to order parts & set up another appointment for 12/12/24. The parts came in but the technician never showed up for the appointment.

Sears been try to fix our refrigerator for two months. They put two compressors, two coils, computer board, three air dryers. Been to our hover ten times, still doesn't work. Answering service is in another country. Stay service techs we had Kenneth, Raymond, Adam, George and so on bad people,

The AI system they obviously have in place to handle most aspects of their operation (except warranty sales) is useless and frustrating. They were extremely capable of calling me to sell me the warranty, but after 2 weeks of waiting, countless hours on phone calls with countless departments, 5 days of cancelled at the last minute appointments and one day that an actual tech showed up but didn’t seem knowledgeable or even interested in working on the dryer, I still have no dryer. I have a fantastic sounding warranty, but no faith that Sears will ever be able to get a human to execute on that warranty properly.

I have a Choice Home Warranty plan. My claim got transferred to Sears Home Services since the original company Choice chose was unable to complete my repair. I paid the Choice Home Warranty deductible on the first visit. Sears Home Services responded and made the repair. They attempted to collect the deductible again, and when told we'd already paid it, they acknowledged it and made the repair. Now, they are trying to bill me $85.00 for a deductible I've already paid. I just spent an hour attempting to contact Sears Billing. Their answering queue will not allow you to talk to a human. Some of the options just hang up on you. When attempting to use their website, It's ignored.

I have a Sears home warranty and I'm going on my 6 years with them. I'm happy with them, maybe not perfect but I've had other home warranty services that wasn't happy about but Sears home warranty offers 180 warranty and back it up. I have another home warranty company that was only 30 days which you want something that's going be back up on their services. Sears home warranty services is the biggest in America, they have all the major cities etc when many are limited but it varies what companies offer in areas vs other areas that can't provide service. Some people have 2 home warranties because they know that home care cost are expensive so they want guaranteed service. I'm was thinking of having 2 at the same time too but right now I'll keep Seas as my main warranty company.

I called to schedule an appointment to get dishwasher from Sears Home Services on Dec. 23, 2024. I was put on schedule for Dec. 30, 2024. Was told the service tech would be there between 8am-5pm. I took off of work to be home. Waited all day and at 4:30 pm I get a message saying I have been recheduled to Jan. 15, 2025 without asking me if that works for me. I told them to cancel that. To me Sears Home Services is not professional at all. I should send them a bill for lost wages. Classless company.

Horrible service, no communication. They keep you waiting all day and are incompetent. They don’t even know how to fix furnaces, and send unqualified technicians who didn’t fix the issues properly in the first place. Their technicians act like thugs when they arrive and don’t communicate the problem or what they’re doing. Worst service ever.