Sears Home Services Reviews

I urgently needed a part for our washer. Sears Home Direct listed the part I needed available with estimated delivery in 3 days. I ordered it, site showed that not shipped but status updates are delayed. 3 days later I contacted them when I was told it is back ordered with no ETA. I cancelled the order and sourced it from Samsung directly with overnight delivery. Sears never issued a refund after contacting them multiple times. My order is still pending and I opened a dispute with PayPal hoping that the money will be refunded at one point. Worst supplier I have ever come across in my life, will never deal with them in the future. I wish I could add them zero stars.

Too bad there aren't negative stars! I have the home service warranty through Sears. My dishwasher needed to be replaced. I choose one as it was in stock on July 24, 2024 and am still waiting on it to be delivered. They scheduled dates in the beginning even when dishwasher wasn't at the warehouse. Then I would hear every excuse and/or meaningless jumbo from the "booking department" that is in every country but America. I finally got through to the Warranty dept after hearing from the distro center as my Dishwasher has been sitting in the warehouse since August 8. It is now Sept 23 and supposedly my case was taken to the "management level" last week and I have yet to hear from anyone. Their website says the dishwasher is being installed on Sept 18...

I needed service on a washing machine. I do not have a warranty for the machine but have used this service before for Kenmore appliances and have been pleased.

Called to cancel the monthly charge ---- was left on hold for over 5 minutes the first time ---- called back and spoke to Hana ---- she asked several questions - after telling her that I wanted to cancel the contract - she kept asking questions - not very understandable --- and she kept me on the phone for another 10 minutes and then she passed me on to someone else - Steven --- who asked the same questions for the third time --- then he continued to tell me different reasons that I needed to keep the contract ---- told him about 10 times that I wanted to cancel and in plain English --- cancel the contract!!!! That took another 10 - 15 minutes to get him to finally work on cancelling --- and putting me on hold for several minutes again ----.

1. First service technician did not even try to diagnose the refrigerator issue that we had. In fact he seemed to realize he was not dealing with the homeowner (he was dealing with my mother-in-law) and all he did was collect the service fee. In fact, his statement was, I will not leave your house until I am paid. I paid him to get him out of the house. 2. Second technician took about 5 minutes to diagnose the issue and order 2 parts to fix. He scheduled a follow-up - our second interaction was positive. 3. Parts received via UPS. Good news.

I am on month FIVE of a dishwasher repair. It is still NOT repaired OR replaced. The customer service is poor, and communications almost non existent. Can't get through on ANY of the numbers you call, and if you do get a human, I get the song and dance of well, the repairs are done by Sears, but the warranty is by cinch My Account, we can't help you, please call cinch my account, and when you call THEM, the song and dance is well, the parts and service are done by Sears, we can't help you, please call the service provider, and that number rings and rings and rings with no answer. This is the most poorly run, inefficient, warranty and repair service I have ever dealt with. I am sorry I EVER signed with them. And I WILL be turning this review over to the Better Business Bureau as well. FIVE months of order a part, wait 2 weeks, that doesn't fix it, order another part, wait 2 weeks, still broke, repairman goes on 2 week vacation, so wait almost 3 weeks for appointment that gets canceled because part did not arrive, that repair doesn't work, so order another part.

I purchased Sears Home Warranty Plan to cover the repairs of major appliances in my home. Other than the monthly $59 fee, I have to pay a $100 deductible for each repair. If the repair takes more than one visit, (such as when they need to order parts and come back to finish the repair) it is still just $100 deductible. In December last year, I scheduled for a repair. I was charged $100 immediately. The Sears technician came but needed to order parts. So they came back in January to complete the repair. I should not be charged the $100 deductible again but they did charge me.

My Father has a contract for repair services with Sears, which he paid in full good till March 2025. His dryer broke in early March. I reached out to them on his behalf and have been given the runaround for more than 4 months. At first, they sent the repairman to the wrong house several times and when a repairman finally came, they kept saying that they need to get a new part which never came. Whenever you call them, you are on the phone for at least one hour if you're lucky. Most of the time it is longer and if you even get the chance to speak to someone, they are unable to resolve the issue or the phone mysteriously just hangs up.

Called them for my undercounter ice maker and when the technician came out he took a few pictures, pushed a few buttons and went outside for a little bit and came back in and said it'll be $1500.00 to repair it. I obviously declined that and then he left. Next morning I decided to change the filter why not can't hurt. So when I got home that evening it was completely full of ice and as I'm typing now it's working perfectly. They wouldn't give me back my initial diagnostic fee of $184.00. My opinion is there was no diagnosis

They were scheduled to come out to fix hvac not cooling…They have canceled 3 times and each time with no warning, on the day of, I get a text saying it has been rescheduled for 2 weeks later…I have been waiting for 6 weeks and still no AC and at this point I think they are just kicking the can down the road, I think they have no intention of coming.