Sears Home Services Reviews

This has been the worst warranty repair I’ve ever experienced. My refrigerator malfunctioned on June 22, a technician was out to diagnose the issue two days later and ordered the needed parts. Parts arrived in less than two days. Now here is where it goes bad! Note: I have elderly in the home that requires refrigerated medication, which I made very clear when scheduling the appointment. Appointment was scheduled for June 2nd, took off work but no show for an 8 hour appointment window. The day after the missed appointment, the appointment rescheduled to nearly two weeks out July 16th. Another 8 hour service window, and again no show! Leaving me with parts for repair in hand but no repair nearing a month with no refrigeration.

Canceling my plan. I don’t know where to start. When you book a service, you pay $100 and choose a window (I.e. 1-5pm). Then I receive emails saying tech will arrive between 8-5. I purposely chose my window because I’m not available in the morning. Tech shows up at 10 and I missed him. At 5, no way to talk to a human. This has happened twice now. Don’t give a window option if it’s not really available.

My husband took a day off of work to have our LG dryer repaired. Scheduled it & kept receiving text to delay the arrival time. He finally got someone on the phone at 4:30 pm & they said we were the next stop. At 7 pm he received a text that no one was available for his appointment. Total waste of our time!

I called them to repair the icemaker on my Sears refrigerator. The first technician ordered a part, when the second technician arrived to install it, it was the wrong part. He ordered the correct part, it arrived, but the Sears service system did not show that it had shipped. The system kept rescheduling the appointment.

Quite simply - undependable. I took a day off of work so I could be there, and the person never showed, nor did they even cancel. I was able to text the scheduler, and they would respond, but they also were not able to contact the person/entity who was supposed to come and fix my clothes dryer. At 7 pm I gave up. I found someone else the next week.

First of all, you can't speak to a live person. A Sears Tech came out to repair my repair my Kenmore refrigerator on June 16, 2026 because the internal refrigerator was warm. It worked for about 2 weeks. Tried to reach a "live person" again with no luck. Schedule another appointment and received a phone on the day of appointment for confirmation and no one showed up and did not receive a phone called why they were not coming. The automated line said to reschedule with no reason why.

Sears Protect is the worst service agreement I have ever had! They have horrible customer service. The back-end services are completely AI-driven. You will not talk to anyone after you sign your agreement. I have had two no-show appointments to repair my washer. I had surgery on July 1, 2026, and my laundry is piling up. They do not care about the customer's time or inconvenience. I have received several text messages to reschedule every time they miss an appointment. Once I get my washing machine and refrigerator serviced, I will cancel this agreement. More than likely, I have to accomplish the action by email. Horrible customer service!

Awful. No human support, only AI. Their AI is terrible and does not respond. Sears canceled 4 appointments the morning of the appointment with no warning. I lost 4 days of work and still no repair> I have filed a complaint with the attorney general and FTC. NEVER BUY SEARS WARRANTY.

I filed an AC repair claim with Choice Home Warranty on June 19. A Sears technician came on June 24, but couldn't complete the repair because he didn't bring a ladder. He assured me that the next technician would come prepared. The second technician arrived on June 30—again without a ladder. We even offered our own ladder, but he refused to use it and rescheduled the appointment for July 7. Since then, Sears has automatically rescheduled my appointment five times, and on multiple occasions, no technician showed up at all. There has been no communication or explanation for these missed appointments.

I called in an AC unit repair June 3rd, on the 4th a tech came out and informed us we needed a new compressor. The tech sent us an invoice for $440. He left and told us he would be back in 15 mins, he never returned. Call Sears back after 3 or 4 days of last-minute cancellations. I was told the ticket was closed. I called Sears back and a tech was sent out again, this time the tech stated his ticket show a repair for a window unit and he couldn't complete the job. Called Sears back, after 7 or more last-minute cancellations for every day still no tech. After the last cancellation on June 3rd I scheduled the repair for the 9th of July, I received a text that there were earlier dates available so I rescheduled for July 6th.