Sears Home Services Reviews

We had a Samsung washing machine that wouldn't drain. When we opened the drain, nothing came out. Our repairman came, turned on the machine and said we needed a drain motor that would be over $700. He charged me $149 and left. With the water still in the machine, we had to figure out how to get it out. We took a coat hanger to see if it was blocked. There looked like something there and when we pushed the water flooded out. We did two loads and it happened again. We saw something plastic again, bought long pliers and took out a plastic coin that was blocking the drain.

Several years ago, I signed up while repairing a washing machine. It ended up the machine could not be repaired. Months later when I attempted to utilize Sears Protect for a refrigerator, I was very disappointed in that although I made an appointment, actually had a phone call from someone about the refrigerator - no one ever showed for the appointment. I cancelled my contract with Sears Protect. Well, let's say I tried.

My gas range has a valve that is not properly sealed and a whiff of gas escapes periodically. I have a Sears contract, I called them. The technician came, identified the problem. He called in then order for the parts, and was told that, that part is no longer available, so Sears warranty would write me a cheque to replace my range. That was April 20th after I made my deductible of $100. On the 4/22 they called and said they found the parts and when it’s received they’ll come and install it.

Can't talk to anyone. 2 Techs came out both on their phones the entire time looking up what to do. They recommended an $800 fix. I order the part for $15 and replaced it myself (57yo Woman). However, that was not the problem, I ordered the motherboard after doing my own research for $55 and installed that myself. The refrigerator now works properly. I can't talk to anyone or find online how to request a refund for the service call that was a waste of $145 and 3 weeks without a refrigerator. Warning - Call a local repair man!! Sears is AWFUL!!

I waited from 8 am to 5 pm for a service repairman to show up to fix the ice maker on our refrigerator. We have a warranty we bought when we bought the fridge. The serviceman never showed up. No call no nothing. This morning I received an email saying my service date was missed and to reschedule. Forget trying to call them and get a live person on the phone. I'll now pay to have my ice maker repaired out of pocket. Wasted warranty fee of over $200 and Sears is the worst company to deal with. I'm done with them and them giving not just me, but many others the runaround. Shame on this company.

Had them for 3 years - every time they didn't show at the first appointment I made (with an 8-5pm window). I had to struggle thru bots and AI to get it rescheduled to another 8-5 window 2 of the 3 times and the 3rd time they didn't show I couldn't even get through to them. It took me HOURS to figure out how to find a live person to call to cancel and then they charged me a $25 cancellation (administration) fee. Absolutely no respect for the homeowner's time and certainly did not give us any 'priority' for having a 'membership'.

Apr 16 repair arrived in the morning of the 8-5 time frame. Determined it was the Computer module bad on my Bosch dual fuel stove. We were told we would need to pay for the needed part and the labor to install right then (total slightly less than $800). We paid with credit card. He scheduled the repair for April 23, 8-5 time frame. On April 21, a package was delivered to the house. It was the repair part. This surprised us because we assumed it would be delivered to Sears Home Services. April 22, in the afternoon, we get email a text updates that our appointment for 4/23 would be rescheduled for 4/30 BECAUSE THEY HAD NOT RECEIVED THE PART!!

We attempted to have our washing machine repaired. Our original appointment had to be rescheduled twice due to delays in the receipt of parts. On our appointment day, the technicians were a no-show, and after using the telephone-added AI bot to successfully reschedule, we received a notice that the purported available time was not feasible, and to reschedule yet again. All told, we have been without a washer for 3 weeks. It is impossible to reach a live human being (excepting Consumer Affairs). This business model is not sustainable, and I would discourage anyone from using this service. We have learned our lesson and will not purchase any product which utilizes Sears Home Service as a third-party vendor.

I made an appointment about my dryer door. It would not close. I contacted Sears home service through Facebook marketplace. They sent me a reminder and I did not confirm I canceled. The morning of the canceled service, the repairman called and said he was 10 min away. I told him ok. He came. Told me I needed a new dryer then charged me $129. He did not fix a thing and was there for 10-13 min. Beware of using this service. It’s a scam. I scammed out of $129. I tried to call for my refund but they tried to charge me $5 to talk to a technician about it. To charge me to get my refund is another scam. So yeah, DO NOT CALL THESE PEOPLE, if your appliances need repair.

I moved from Cinch to Sears because cinch could never find a technician in a reasonable time. Went with sears because the techs are sears employees. And my experience getting a tech to come was much better. But their back end systems and web portal suck. Limited options to talk about your claim; the chat bot only has five categories with canned responses. On my most recent claim it took three calls to get a proper diagnosis. I ended up paying the diag fee twice because their system had no record of the first call. On the third call the tech ordered the required part. Part arrived quickly, but was not the correct part. I knew it when it arrived I can tell the difference between a belt and a pump. This was five days before the scheduled install of the pump so I tried to alert them that the wrong part arrived. Used their portal, thier sms system and the chat bot. There was no way to talk to a human and get this corrected.