Sears Home Services Reviews

Do not use them. We had an appointment and the time kept getting pushed back. Then out of the blue it said per OUR request the appointment was rescheduled. For over a week later!! We took off work to be there between 8-5. This is the third time they have done this. And you will NEVER speak to a live agent. Their AI recording even says “asking for an agent a second time will not change that no agent is available”. Never use them unless you want to be screwed around.

Sears Home Services — Three No-Shows and Still No HVAC Service. My experience with Sears Home Services has been incredibly frustrating and unacceptable. I was assigned Sears Home Services through my home warranty company for an HVAC claim that I submitted over a month ago. Since then, I have scheduled three separate appointments, each with an extremely broad 7 a.m.–6 p.m. service window. I arranged my work schedule and took time off each time so I could be home for the technician.

Sears came out and diagnosed our repair and set up a repair date for the service. They then proceeded to reschedule our service call more than 3 times before we finally got frustrated and canceled them. Here is the good part, we had to pay our banking institution a stop payment fee to prevent them from charging us the full cost of the quote. This turned out to be a well spent fee, or we would most likely be trying to get reimbursement for the full invoice amount. *** Beware, there is no way to contact them to get a status report. ***

This is a scam! The repairman shows up, says he can't complete the repair, and doesn't even look at the unit. When you call to complain, there is no way to speak with an agent, and you receive no service for your prepaid service call. Avoid at all costs!!!!

Please stay away from Sears Home Services. The Company pretty much uses a scam to collect $149 service fee by promising quick service and then shows up to tell you that they carry no parts on their trucks and you have to wait at least a week to get the part and another few days for the repair. We called about our refrigerator and the technician walked in the door and without even looking at anything, indicated that we needed a sensor. Note that when we originally called them, they asked for the Model Number, Serial Number and description of what was wrong so our assumption was that they would be prepared to fix our model when they arrived at our home.

To have to speak to a robot about what the tech sent to maintenance our washer/dryer is just insane!! The guy didn't do anything but say that they don't take the agitator off to clean in the drum, which is what I thought they were going to do. Clean and maintenance. He didn't even check the hose in the dryer to clean out any lint etc. Part of the $129.00 bucks I thought, according to their robot!! He did go outside to check the vent & specifically said this is unacceptable. Said it looks like they built this over siding. Totally not acceptable, so I contacted our contractor, he brough his HVAC guy and said absolutely nothing wrong with the vent. NOTHING!! So what did I pay for??? Just another rip off.

I am extremely frustrated with my experience with Sears Home Services. What should have been a simple warranty repair has now taken **over a week**, largely because there is no clear way to speak with an actual person when an issue becomes complicated. The entire process relies heavily on automated/AI systems. What should take a few minutes can take **hours** because there is no human available to explain the situation, answer questions, or help resolve problems that don't fit neatly into the automated options.

DO NOT purchase this. They used to be good, and you could actually speak to a human. Now it's all AI, and it is absolutely AWFUL. They give you a window of 8 to 5 for a technician, and without your consent, cancel and change appointments. I have been home waiting 4 different days, waiting all day, then they change it without info or my consent. I pay a monthly charge for my appliances to be fixed when they break, and I am going on 3 weeks waiting for a technician. The date has been changed 3 times. Can NOT TALK TO A HUMAN to get information.

Years ago, service was outstanding... Even gave us a new refrigerator after the second call for the same issue.... Now, however, it's an all AI system and getting a schedule is nearly impossible. They demand you be available from 7:00 to 6:00, then on the day of you keep getting notices that they will be there at a certain time... Then a new text that they are delayed, and finally a text that says, sorry, tech couldn't get there, have to schedule again...

Terrible service. Been a long time customer but not planning to renew it 2027. My refrigerator has been out of service for 6 weeks. Two of three technicians have failed to show up on the scheduled date and then Sears rescheduled the next technician for 1-2 weeks later with no guarantee the tech will show up. Also, it is very difficult to get a live agent and the automated answering service does not route callers to billing or allow for escalation.

July 25th I had SHS come out to evaluate my clothes washer because it was displaying a code F35. It was very easy to set up an appointment. Tech came out, he was very friendly. He decided that the ECM needed to be replaced. He charged me $532 before he could order the part. He was able to look at the schedule and we scheduled for the following Thursday July 30th between 8 and 12. Seemed like a long time but oh well. Thursday came and went and the tech did not show up. No call, no text, no email. I tried every phone number available on line and could not get ahold of a person. There was no option for a representative. Chat bot did not have an option to speak to a rep either. I emailed to two different email addresses. Neither responded.

This service is awful! I got jerked around with a dishwasher a while back but it was finally taken care of. I stayed with the service thinking it would get better but now I need it for my refrigerator and I'm getting the run around again. A technician was supposed to be here on Saturday but then I got a text canceling the appt because the parts weren't received. The parts were delivered here two days before that. Then they said someone would be here today. Now I get another text stating they can't be here until Friday. It's over 100 degrees and I have no refrigerator!

Updated on 08/12/2026: Really.. Sears Cinch does not deserve a star at all! 60 bucks per month for years, have a microwave problem, and nothing but a run around for almost a month!!! Delay in sending a tech to evaluate and repair. Then parts.. Not all parts received sooo another run around with me being the one calling daily for over a month to check on status of repair order. Finally a resolution?? Will believe it when I see it. Two choices.. They will replace the microwave but it is up to me (the customer) to make sure that it will fit above the stove even though they have and have had the broken Samsung microwave. Status as now it will be GE; so if this GE does not fit, I assume the responsibility of all costs! What a sham home warranty!!

My 94 year old grandmother has Assurant (another complaint I have filed). We have had 3 different companies make appointments to come fix a dryer (bad timer not rocket science) and after all day of not showing up (Sears being the 4th time) they decided to reschedule. So should be interesting to see how many times they reschedule. Probably just taking advantage of her due to her age but hey, maybe wrong? I'd like to think they would actually come and do what they are supposed to do and fix the dryer. Until than my reviews of them (anywhere I can post them) will remain negative.

I am filing a formal complaint regarding Sears Home Warranty/Cinch Home Services and its failure to resolve a service request for my mini-split air-conditioning system. I have been a loyal, paying customer for many years and previously had generally acceptable experiences. However, on July 13, 2026, I reported that my mini-split was no longer properly cooling. Nearly three weeks later, after multiple contractors, repeated appointments, lost workdays, conflicting diagnoses, and a no-show appointment, the problem remains unresolved and the unit is now cooling even less than when I first reported it along with a horrible noise.

Stay away!!! They sold us their Whole Home Plan 2 years ago but when we needed to use the warranty it turned out that our actual coverage covers appliances only because they "do not have any other plan in the area as there are no service providers" they could hire. So, we were left on our own to do the repair. Their "Customer service" and "Repair Care dept" have been playing ping pong with us for more than 3 weeks now and do not process the existing, per their own agents, 25% reimbursement for not covered appliances and systems. Customer service is horrible and not helpful at all - keep promising that they "will send an email within 24 to 48 hours" or "a supervisor will call within 3 to 4 hours" and nothing happens. Dreadful experience and a waste of money which they keep for non-existing services for more than 2 years now.

The system is extremely not sufficient! It is all automated. And even the supposedly live chat is incompetent and cannot resolve any issues! The Bot and automated phone service, cannot answer all issues and one cannot find a person to talk to!!!! Do not enroll in this service! The technician who came in the end, is professional, efficient, and knew exactly what to do! Only now I have to wait for the part and so my dryer will not be fixed for another 6 days! If, PG, the party will arrive on time!

We paid Sears Home Services $612.32 (Receipt #**, Order #**) on May 30, 2026 for diagnosis and repair of a refrigerator. A technician came out, diagnosed the issue, ordered a part, and returned on June 11 to replace the damper. The exact same problem continues — the fruit/vegetable and meat storage drawers are still freezing. When we requested a return visit, the service technician on a call ahead of arrival time told us the 30-day warranty had expired and that there was nothing they could do. No one informed us of this short warranty window at the time of service, and more importantly, the original repair never fixed the problem they diagnosed and charged us for.

Their virtual assistant is TERRIBLE. The technician came to my house without ringing the doorbell or knocking on the door. I was waiting in my living room and had no idea he even came! Took a picture of my door and left. There is NO ONE to talk to - the tech does not leave a phone number as he is supposed to! My original appointment was two days ago and I had to reschedule because of the SAME ISSUE. I decided to give them one more chance and rescheduled, only for it to happen again. This is the absolute worst service experience I’ve ever had. I never leave bad reviews but this is absolutely ridiculous. STAY CLEAR.

I have had well over 20 canceled or rescheduled appointments. Sears Home Services took my payment of over 800$ in May. It's now July, and nobody showed up. I can't speak to a live agent, and I can't get a refund because they said I have a pending appointment. How can I get to speak to an agent or supervisor? Please help.

Enrolled in Duke Home Appliance Program. First service item was my dishwasher. Tech arrived and parked illegal outside of home. Walked in with an anger issue and requested his service charge be paid before he looked at the dishwasher. Asked for all the information I entered on the website. Said he was ordering a part and left. Part came the same day which tells me he could have installed the same day. I waited through 3 more appointments where two of them were no shows. 4th appointment I had a 9am-11am window. I waited until 11:30 no contact and had to go into work.

My home warranty company called them to come repair my LG refrigerator. The home warranty approved everything and their labor and the technician tried to charge me an extra 5 or $600. Sure seem crooked to me. The home warranty company will never use them again. So it was a waste of time and my family is still without a refrigerator thanks to Sears appliance repair!

Worst customer service I have ever encountered. I don’t know how they are allowed to still be in business. They no showed appointments I had with them 3 times.

I had Sears Home Repair to fix my washer and I wish I did not use them at all. You cannot talk to human, they schedule then reschedule your appointment and it is beyond frustrating. I am not sure how this company is in existence and how this company is allowed to be contracted with any home warranty. If you have to use them don’t, you’ll be better off going to YouTube and doing it yourself. This company is beyond a F in customer service.

I purchased 6- 5 yr warranties for all my appliances, but somehow your company only recorded 5 of them and the appliance that is broke, of course is the one that you don't have. I have my receipt and have tried numerous times to get someone on the phone. AI can't assist with this problem, they keep saying they only have 5 warranties but my receipt is showing 6 so my next step is to go to the BBB and report this. It's not right! You have my info through my receipts I have uploaded and I would like a phone call from a human asap!

First trying to get hold live agent is 2 days usually. Deal AI is pain in the butt. Then having to deal with a service person, not once but twice, not showing or calling us to inform us what is going on. The damn AI kept saying want to cancel, it was 8 pm; we waiting from 8 am to 5 pm. Nothing, and then calling them, "Don't have anyone in your area right now, maybe in a week or two." This joke, I never had issues. What's going on.

Said they fixed leaking dishwasher. Leaking the next day and cannot get them back to fix. Paid $507.99.

This has been the worst warranty repair I’ve ever experienced. My refrigerator malfunctioned on June 22, a technician was out to diagnose the issue two days later and ordered the needed parts. Parts arrived in less than two days. Now here is where it goes bad! Note: I have elderly in the home that requires refrigerated medication, which I made very clear when scheduling the appointment. Appointment was scheduled for June 2nd, took off work but no show for an 8 hour appointment window. The day after the missed appointment, the appointment rescheduled to nearly two weeks out July 16th. Another 8 hour service window, and again no show! Leaving me with parts for repair in hand but no repair nearing a month with no refrigeration.

Canceling my plan. I don’t know where to start. When you book a service, you pay $100 and choose a window (I.e. 1-5pm). Then I receive emails saying tech will arrive between 8-5. I purposely chose my window because I’m not available in the morning. Tech shows up at 10 and I missed him. At 5, no way to talk to a human. This has happened twice now. Don’t give a window option if it’s not really available.

My husband took a day off of work to have our LG dryer repaired. Scheduled it & kept receiving text to delay the arrival time. He finally got someone on the phone at 4:30 pm & they said we were the next stop. At 7 pm he received a text that no one was available for his appointment. Total waste of our time!

I called them to repair the icemaker on my Sears refrigerator. The first technician ordered a part, when the second technician arrived to install it, it was the wrong part. He ordered the correct part, it arrived, but the Sears service system did not show that it had shipped. The system kept rescheduling the appointment.

Quite simply - undependable. I took a day off of work so I could be there, and the person never showed, nor did they even cancel. I was able to text the scheduler, and they would respond, but they also were not able to contact the person/entity who was supposed to come and fix my clothes dryer. At 7 pm I gave up. I found someone else the next week.

First of all, you can't speak to a live person. A Sears Tech came out to repair my repair my Kenmore refrigerator on June 16, 2026 because the internal refrigerator was warm. It worked for about 2 weeks. Tried to reach a "live person" again with no luck. Schedule another appointment and received a phone on the day of appointment for confirmation and no one showed up and did not receive a phone called why they were not coming. The automated line said to reschedule with no reason why.

Sears Protect is the worst service agreement I have ever had! They have horrible customer service. The back-end services are completely AI-driven. You will not talk to anyone after you sign your agreement. I have had two no-show appointments to repair my washer. I had surgery on July 1, 2026, and my laundry is piling up. They do not care about the customer's time or inconvenience. I have received several text messages to reschedule every time they miss an appointment. Once I get my washing machine and refrigerator serviced, I will cancel this agreement. More than likely, I have to accomplish the action by email. Horrible customer service!

Awful. No human support, only AI. Their AI is terrible and does not respond. Sears canceled 4 appointments the morning of the appointment with no warning. I lost 4 days of work and still no repair> I have filed a complaint with the attorney general and FTC. NEVER BUY SEARS WARRANTY.

I filed an AC repair claim with Choice Home Warranty on June 19. A Sears technician came on June 24, but couldn't complete the repair because he didn't bring a ladder. He assured me that the next technician would come prepared. The second technician arrived on June 30—again without a ladder. We even offered our own ladder, but he refused to use it and rescheduled the appointment for July 7. Since then, Sears has automatically rescheduled my appointment five times, and on multiple occasions, no technician showed up at all. There has been no communication or explanation for these missed appointments.

I called in an AC unit repair June 3rd, on the 4th a tech came out and informed us we needed a new compressor. The tech sent us an invoice for $440. He left and told us he would be back in 15 mins, he never returned. Call Sears back after 3 or 4 days of last-minute cancellations. I was told the ticket was closed. I called Sears back and a tech was sent out again, this time the tech stated his ticket show a repair for a window unit and he couldn't complete the job. Called Sears back, after 7 or more last-minute cancellations for every day still no tech. After the last cancellation on June 3rd I scheduled the repair for the 9th of July, I received a text that there were earlier dates available so I rescheduled for July 6th.

I have been trying to get ice maker repaired since Mar 2026. I have had numerous appointments that were not honored because they think the parts are delayed. I have the parts for the second installation of a new ice maker/and valvN. The process in the office is terrible for getting someone out here. They keep making mistakes which cancels my order. Escalation? no such thing. Scheduling appointments are 0ne month out, I am given a 8 hour window, then at the end of the day, my appointment gets cancelled. Something is wrong with the process!

NEVER, EVER USE "SEARS HOME SERVICES." In short, they are scammy, stupid, and have no customer service. The AI phone kook directs you back to the website. The website directs you back to the multitude of 800 numbers. They do not employ humans for customer service. It's another "take the money and run" organization. DON'T HIRE THEM!!!

We previously used Sears for home repairs (like over a decade ago) and had good experiences. Never again! Our compressor died on our refrigerator, scheduled first available repair appt which was 2 weeks out! Husband took off work to be home. Window was 8-12. NOTHING. No contact. Tried to call and also to chat online - can't get to a human. However, both by phone and online we verified that our appt was STILL scheduled and our window was STILL 8-12 (mind you, now it's after 1pm).