OneGuard Home Warranties
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OneGuard Home Warranties

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Consumer Reviews and Complaints

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OneGuard Home Warranties

Wow!! Thank you so much for the rave review, Nancy! This is everything we strive for and we love to hear such positive feedback! Please know we truly appreciate your long-term business of eleven years and it is always a pleasure to be of service to you. On behalf of the entire OneGuard team, thank you again! Warmest regards, OneGuard Customer Relations

Original review: Jan. 11, 2017

No other co. can do better than OneGuard. Rate ten in all aspects and stand behind their customers 110%. Only co to use, but sadly our other homes are not in their area. Just our Arizona home. If I can't have this company, I want no other company.

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I've been a OneGuard customer for many years. I don't use their services often, but when I do, they are excellent. They just get the job done with quality contractors. I have friends with other home warranty companies and they all seem to complain about the service they receive. I recommend them often.

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We have been with OneGuard for 3 years now and we love it! The company came highly recommended by our realtor when we purchased our home. We definitely put this warranty to use in the first 6 months. Working out the kinks of a new home. They have assisted us with major A/C issues and minor things like tightening the hinge on our fridge doors.

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I bought a house and it came with a warranty from American Home Shield. It expired one year after I bought the house, so I started shopping around and decided to go with OneGuard. OneGuard is very competitive as far as the price, but the reason I kept with them was because I like their response time. They seem very customer-focused whereas some of the other ones I've used in the past weren't. I really like some of the things that they do, and they've been very helpful. They were always very courteous on the phone and very professional. I also like that if I don't want to stay on the phone, I can just leave my cellphone number and they call me right back.

The claims process at OneGuard is also very easy, while some of the other ones I've had in the past were more difficult. Plus most of the contractors are pretty good. There's been a couple of times where OneGuard sent somebody out that couldn't fix things, but whenever I call them, they would always have a more senior person come out who is always able to take care of things. I've recommended them to friends that were talking about warranty systems and my friends have been happy with them as well.

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Dear Catherine, Thank you so much for the excellent review and 5 star rating regarding your service experiences with OneGuard Home Warranties! We truly value your business and your recommendations, and we love the positive feedback. Please know it is always our most distinct pleasure to assist you with all your home warranty and home services needs. On behalf of the entire team, thank you for choosing OneGuard. We look forward to serving you in the future. Warmest regards, OneGuard Customer Relations

Original review: Dec. 22, 2016

My real estate agent recommended a few home warranty companies to me and had me choose among four choices. I went with OneGuard. Within a couple of months, I had my first claim for a new vent for my heater and it was in the dead of summer. They got somebody out, explained everything to me, and the work was done within three days. I was actually surprised that when I told them it was 90 degrees in the house, they gave me a one-time reimbursement for that until a tech came out. I'm fairly pleased.

The claims reps were very friendly and informative. I've had no problem with the appliance since the repair. They also do a lot of follow-up, like through email, just to say, "Hey, we're heading into winter. Don't forget your tune-ups. What else can we provide?" One of my friends was moving into a home and asked about OneGuard and First American, and those were my top two choices. They're very popular and I would recommend them to other consumers.

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Dear Crystal, Thank you so much for the 5 star rating and positive review regarding your service experiences with OneGuard Home Warranties and our service contractors! We truly appreciate that you have selected OneGuard and we love the positive feedback regarding your service interactions that were courteous, professional, and timely. This is exactly what we strive for!! On behalf of the entire team, thank you again. We value your business and look forward to serving you in the future. Warmest regards, OneGuard Customer Relations

Original review: Dec. 14, 2016

My realtor gave me options of home warranties to add to my contract on a house we were purchasing and OneGuard seemed like the best value for the services offered. The claim filing process is easy. I recently filed a claim for my oven. I went online, input the information and they called me back with a contractor who made the appointment. The OneGuard reps always kept in contact and didn’t leave me hanging so I wasn’t wondering what was happening. And the contractor was professional. He kept the appointment time and did his due diligence. That was nice. We eventually ended up getting the oven replaced which was easy. The new oven is performing fantastically. I'd definitely recommend OneGuard Home Warranties.

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Dear Scott, Thank you so much for the positive review regarding your service experiences with OneGuard and bringing to our attention important information with your pending claim for the range. Please be assured Customer Relations will continue to follow your claim through to completion and we appreciate your patience, understanding, and receptiveness throughout. Customer Relations is also available if you need additional assistance and always happy to help. On behalf of the entire team, thank you again! We truly value your business and look forward to serving you in the future. Warmest regards, OneGuard Customer Relations

Original review: Dec. 11, 2016

We bought a home and our realtor chose OneGuard as home warranty for us. The claim process is fine. The online process is decently smooth. I usually have to call to make sure that it went through and they see it. The first one we did got lost and I waited four, five days and never heard from anybody. So I called them and said they didn't see it. But then they got things worked out.

Their reps answered questions and clarified what was and wasn't covered. I've called the contractor to make sure they are indeed getting their requests. But I don't ever get follow-up calls to make sure the work was done like now. We've had three contractors come out so far. The one was for our oven in which they were good and communicated well. It went down for three weeks and they got that working. Another was for the pool and the guy who came over fixed the valve very quickly and efficiently. It stopped the leak that was occurring so we've saved on our water bill for a couple of months. Both pieces that have been repaired seem to be working fine.

But the contractor for the stove has been a ghost. I don't really hear from him or know what our status was on getting that part. We haven't been able to use the stove since we moved in. That's the only negative thing. When I told them we weren't hosting Thanksgiving this year, the contractor took it like they can take their time. But we are hosting Christmas and we would like to be able to use it. I'm on my sixth week of waiting for one of the contractors to get a part and haven't heard from him or OneGuard. I'm about to call OneGuard, too, to see if they can help me get feedback from this guy.

I would've liked to have an option early on to have maximized the different plans they have. I know there are a few things not covered but we were unaware that whatever the realtor got for us wasn't a comprehensive plan. I would've preferred if OneGuard trained or taught their agents to market their product with at least an option to have an upgrade after we got into the home. Other than that, OneGuard has been fine.

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Dear Ann, Thank you so much for the 5 star rating and positive feedback regarding your experiences with OneGuard Home Warranties and our service contractors! Your satisfaction is our top priority and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. Thank you also for being so patient with your air conditioning claim and the opportunity to help with the situation. Please know we truly value your continued business and look forward to serving you in the future. Warmest regards, OneGuard Customer Relations

Original review: Dec. 8, 2016

When I bought the house it had a OneGuard Warranties on it and I continued it when the year was up. So far, I’ve had all good experiences with them. When I submit a claim, I email them and they set up an appointment and it’s taken care of. The reps have always handled everything very well and I had my air conditioner fixed in the spring, a new part put in, and within an hour I had to call them back because the air conditioning wouldn’t shut off. And I had a guy back here again in half an hour. The contractors that they sent have always been fine, too. I’m very happy with OneGuard and will continue to use them.

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Thank you so much for the 5 star rating and positive review regarding your service experiences with OneGuard Home Warranties! Our number one goal is your satisfaction and we appreciate the opportunity to assist you with all your home warranty and home services needs. On behalf of the entire team, thank you again! We truly value your continued business of six years and look forward to serving you in the future. Warmest regards, OneGuard Customer Relations

Original review: Dec. 7, 2016

Our OneGuard warranty came with the house when we bought it. After I used them, we decided to stay with them. I've had a couple of claims with them, and I liked the people they sent. They do good work, they seem competent, and they act quickly. Everything they've repaired is still working, too.

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Dear Sara, Thank you so much for the positive review regarding your service experiences with OneGuard Home Warranties! Please know it is always our most distinct pleasure to assist you with all your home warranty and home services needs. Our top priority is your satisfaction and we appreciate your patience with your recent plumbing claim, and apologize for any delay you experienced. On behalf of the entire OneGuard team, thank you again! We truly value your business of five years and look forward to serving you in the future. Warmest regards, OneGuard Customer Relations

Original review: Dec. 6, 2016

I've had nothing but wonderful experiences with OneGuard. Submitting a claim is done very smoothly and they're right on top of it. I had a slight hiccup with this last claim when the contractor evidently didn't get the request from OneGuard for the plumber, but we got it all worked out so it was fine.

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OneGuard Home Warranties

Dear Mr. Mullins, Thank you so much for the feedback and taking the time to speak with me today. Please know our top priority is your satisfaction and we sincerely regret the level of frustration you experienced with your pool claims. Please be assured your information has been shared with our management team. In addition, we will communicate directly with the service contractors, stressing the importance of following up in a timely manner and adhering to scheduled appointments with our valued homeowners. Please feel free to contact me directly if you ever need assistance with any of your claims. Thank you again for your time and consideration. Respectfully, Samantha OneGuard Customer Relations 888.896.0014

Original review: Nov. 28, 2016

There is always a long hold time when trying to speak to someone regarding ongoing service request. Calls do not get returned. The contractor approval for parts is also a slow process. Two visits are required to get anything fixed. Even when symptoms are, smoke and sparks coming from pump, photos have been sent. The contractor arrives and says "yep" the pump is burned out. It will take a few days to get this approve and order with OneGuard.

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Dear Mr. Wooters, Thank you so much for the 5 stars!! Your satisfaction is our number one goal and we love the positive feedback. It is always our distinct pleasure to assist you with all your home warranty and home services needs, and we appreciate the opportunity. On behalf of the entire OneGuard team, thank you again! We truly value your continued business during the last six years, and your recommendations too! Warmest regards, OneGuard Customer Relations

Original review: Nov. 27, 2016

I had another home warranty provider before but we changed to OneGuard - I heard it through word of mouth. I have good experiences during claim submission with it. I'd recommend this company.

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Dear James, Thank you so much for the 5 star rating and positive review regarding your service experiences with OneGuard! Our top priority is your satisfaction, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. Please know we appreciate your patience as we worked through the plumbing claim, and we are available 24/7, 365 days a year if you have additional questions regarding coverage. On behalf of the entire team, thank you again! We truly value your business and look forward to serving you in the future. Warmest regards, OneGuard Customer Relations

Original review: Nov. 26, 2016

Most of the time if I call OneGuard during regular business hours in the mornings, I usually get the recording and I'm waiting on hold a little bit. But they have an option where I can give my phone number and they will call me back, which they usually do within about 20 to 30 minutes. That's really nice and it's a good service. The operators are really friendly, which is also nice. We're having a septic issue and they've had somebody out two or three times but we haven't been able to find the actual cause of it. But everybody that's come has done a good job getting to where we are right now. So far everything's been great and I would definitely recommend OneGuard. As long as they can keep this up consistently, I'm gonna be really happy and stick with them.

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Dear Donald, Thank you so much for the 5 star rating and positive review regarding your service experiences with OneGuard and our contractors! It is always our pleasure to assist you and we love the positive feedback. Please know we have shared your review with Eric from Jamco Plumbing and you really made his day! On behalf of the entire OneGuard team, thank you again! We truly appreciate your continued business of five years and look forward to serving you in the future. Warmest regards, OneGuard Customer Relations

Original review: Nov. 25, 2016

When I have a claim, I call it in and OneGuard assigns it to a company that then comes and take care of it. Their contractors are a lot better than American Home Shield's. Eric with Jamco Plumbing was very good. He came in, took care of the problem, and left without any mess.

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Dear Curt, On behalf of the entire team, thank you so much for the 5 star review regarding your service experiences with OneGuard! We truly value your business and recommendations, and appreciate the opportunity to assist you with all your home warranty and home services needs. Thank you again and know we look forward to serving you in the future. Warmest regards, OneGuard Customer Relations

Original review: Nov. 24, 2016

OneGuard's customer service has been quite nice and the response time has been good. The people who have come out to fix all know what they're doing and did a good job so I'm very pleased. I've recommended them to my daughter who just bought a house.

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Dear Mr. Wickersham, Thank you so much for the rave review regarding your service experiences with OneGuard! Please know it is always our most distinct pleasure to assist you with all your home warranty and home services needs. We are also thankful to have had the opportunity to help with your previous claim where you experienced a problem, and are available 24/7, 365 days a year, if you ever need additional assistance with any of your claims. On behalf of the entire OneGuard team, thank you again! We truly value your continued business and look forward to serving you in the future. Warmest regards, OneGuard Customer Relations

Original review: Nov. 23, 2016

OneGuard Home Warranty is great. We currently have three houses in Sun City West, all of which are under OneGuard, and we've renewed. One is on our fourth year, another on our third, and one on our first. We're looking to buy one or two more in the next six months and we'll put them on OneGuard also. We had a problem once, but they've addressed and fixed it.

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Dear Wendy, Thank you so much for your glowing remarks and five star review! Our desire is to provide prompt, efficient, and courteous service when you or a tenant is experiencing a breakdown with a covered system or appliance. We are thrilled your most recent call with Enoch was no exception and that he was able to answer your questions, and provide the level of service you have come to expect from OneGuard. We are truly grateful for your business over the last eight years and look forward to serving you for many years to come. Warmest regards, OneGuard Customer Relations

Original review: Nov. 17, 2016

We have been happy and loyal customers for over 8 years. As owners of 4 rental properties in AZ, it is wonderful having such a first rate company to count on. Enoch was extremely helpful in regards to some specifics in a recent claim which was not outlined in our contract.

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We have truly enjoyed having OneGaurd (OG) as our warranty company! Upon purchasing our new house, we had to use our warranty over six times this year! Every single time the OG rep exemplified a caring and courteous nature and the work order was expediently processed! We definitely recommend them and yes, we are renewing our home warranty with OG!

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My house is 12 years old and one night the trash compactor started leaking under the sink. The contractor came I believe the next day and replaced the unit. Great work! I also had the compressor go out on my refrigerator. I know that's not a cheap fix, but all I paid was the service fee and received a new compressor!!

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We've had home warranty since we used to run our place up and we’ve had good luck with OneGuard. Claim submission is easy. Interactions with their claims reps were good. The contractors have all been good too.

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I had a warranty with my home when I purchased it and I wanted to continue to have a home one. The other provider that I was looking at was more expensive so I decided to go with OneGuard. Submitting claims with them was very easy. Working with their claims rep was fantastic and the contractors that we've had have all been very good. Comparing OneGuard with my previous home warranty company, I am extremely pleased with OneGuard. They go above and beyond their duty to take care of the homeowner.

OneGuard Home Warranties Company Profile

Company Name:
OneGuard Home Warranties
Year Founded:
1990
Address:
20410 N. 27th Ave - Suite 200
City:
Phoenix
State/Province:
AZ
Postal Code:
85027
Country:
United States
Phone:
Website:
https://www.oneguardhomewarranty.com/