OneGuard Home Warranties

OneGuard Home Warranties

 3.9/5 (58 reviews)
  • 5 stars
  • 4 stars
  • 3 stars
  • 2 stars
  • 1 stars
Monthly premium cost
$32 to $59
Availability
3 states

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About OneGuard Home Warranties

OneGuard Home Warranties is the premier home warranty that's currently available in Arizona, Nevada and Texas only. Not only do we cover your home systems and appliances, but we also offer an array of home maintenance services. From carpet cleaning and window washing to sprinkler repairs, you can rest assured that OneGuard Home Warranties will be there to help remove more hassles. Look no further, and contact us today to get a quote.

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    Overall Satisfaction Rating

    • 5 stars
    • 4 stars
    • 3 stars
    • 2 stars
    • 1 stars

    Pros

    • Low service call fees
    • Advanced services
    • Low monthly cost
    • Fast response times

    Cons

    • Cancellation fee (after 30 days)
    • Limited availability

    Bottom Line

    OneGuard is a trusted leader in the home warranty industry known for generous coverage. While availability is limited, if you qualify for coverage, OneGuard offers great plans and services.

    Top OneGuard Home Warranties Reviews

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    Rated with 5 stars
    Verified

    You don't want to be without an A/C in summer in Texas. OneGuard took care of me and followed up to make sure my repairs was done. I just went online today to see if I could get a...

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    Rated with 5 stars
    Verified

    Recently my hot water heater went out […] A guy came out and looked at it. 48 hours later, I had a new hot water heater. I plan on continuing with OneGuard. In both times we submi...

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    OneGuard Home Warranties plans

    OneGuard Home Warranties serve home buyers, existing homeowners and home sellers in Arizona, Texas and Nevada with home protection plans, helping them fix major household systems and appliances that breakdown. They also offer home maintenance services not typically covered by other companies, such as HVAC tune-ups, carpet cleaning, pest control, weed kill treatment and landscaping.

    OneGuard offers homeowners three plan to choose from to fit their needs and budgets:

    • ApplianceGuard: This plan covers nine home appliances, like refrigerators, washers and dryers, and nine special services, including carpet cleaning and pest control. No systems are covered in this plan.
    • SystemGuard: This plan covers 13 home systems and similar special services and optional coverages included in the ApplianceGuard plan. No appliances are covered in this plan.
    • HomeGuard: This plan covers both major household appliances and home systems and includes all items covered under the ApplianceGuard and SystemGuard plans. Additional services are available under this plan, including HVAC and garage door tune-up services. More add-on options and upgrade coverage are also available as part of the HomeGuard plan.

    OneGuard Home Warranties cost

    OneGuard home warranty costs vary among the three states covered, but overall, plan prices range from $32 per month to $59 per month. OneGuard’s service call fee is set at $69 across all plans, which is also on the lower end compared with the industry average, which ranges from $60 to $125. You can request a free quote from OneGuard Home Warranties to get an exact price for your home.

    OneGuard Home Warranties coverage

    OneGuard provides ample coverage for both appliances and systems. They also provide services less common to the home warranty industry, like carpet cleaning, lawn care and pest control. These services are included in all three of their standard plans, which is a huge advantage in OneGuard’s favor. Preventative features like termite treatment and system tune-ups can save homeowners money in the long run.

    The company’s largest coverage plan is the HomeGuard plan, which covers the following:

    • Built-in microwave
    • Dishwasher
    • Garbage disposal
    • Kitchen refrigerator
    • Ranges
    • Trash compactor
    • Washer and dryer
    • Air conditioning system
    • Ceiling and exhaust fans
    • Central vacuum
    • Ductwork
    • Electrical system
    • Extended mainline plumbing
    • Garage door opener
    • Heating system
    • HVAC equipment incompatibility coverage
    • No-fault coverage
    • Plumbing system
    • Preferred upgrade coverage
    • Water heater
    • HVAC tune-ups
    • Carpet cleaning
    • Ceiling fan and light fixture installation
    • Dryer vent cleaning
    • Free security system
    • Garage door tune-ups
    • Lawn fertilization
    • Lawn pre-emergent weed control
    • Lawn weed kill treatment
    • Pest control system
    • Re-key and garage remote re-program
    • Security alarm coverage
    • Termite treatment
    • Utility connection services
    • Window cleaning

    OneGuard offers optional add-on coverage for additional appliances, like a second refrigerator unit, and other items like pools and spas, guest houses, septic systems, sprinkler systems, water softeners and well pumps. A full list of optional coverage is available on OneGuard’s website.

    OneGuard Home Warranties coverage exclusions

    OneGuard’s service contract does not cover known pre-existing conditions, which is pretty standard in all home warranty contracts. In addition, unknown pre-existing defects are not covered unless outlined under their “no-fault coverage,” which covers certain issues due to rust, corrosion and improper maintenance, repair and installation. Generally, the homeowner is responsible for routine maintenance. OneGuard holds the right to not provide coverage for repairs that result due to homeowner negligence. This includes any issues caused by factors outside of normal wear-and-tear, like misuse or abuse of the items. The contract, like most home warranty contracts, also will not cover cosmetic defects or commercial grade systems or appliances.

    OneGuard places certain coverage exclusions on individual systems and appliances. These exclusions are generally related to small parts and accessories or other items that aren’t essential to the core function of the appliance or system. For example, when it comes to refrigerator coverage, all mechanical parts are covered, including the ice maker and ice/water dispenser, but removable equipment such as shelves, racks and drawers are not covered.

    Any repair to a component listed as a coverage exclusion will be the responsibility of the homeowner. You can find a full list of exclusions via OneGuard's sample contract.

    OneGuard Home Warranties coverage limits

    The maximum limits for appliance and system coverages range from $250 to $2,000, while the maximum limits for optional coverages range from $500 to $2,500. Prices may vary slightly from state to state.

    OneGuard sets individual coverage limits for certain items. This is the maximum payout they will provide. If a repair or replacement costs more than the coverage limit, you would be responsible for paying for the difference. This is standard on most home warranty contracts, and OneGuard places these limits on very few of their covered items.

    ItemOneGuard’s coverage limit
    Kitchen appliances$2,500
    Ductwork$500
    Glycol, hydronic, steam or geothermal HVAC systems$1,500
    Permits and code upgrades$250
    Plumbing leaks obstructed by concrete$1,000
    Weed kill treatment, yard landscape maintenanceUp to 10,000 square feet

    OneGuard Home Warranties claims

    Claims can be submitted 24 hours a day, 7 days a week via a toll-free number or online. OneGuard promises you will receive a return call from one of their approved service providers within four hours during business hours, which is much faster than the industry average of 24–48 hours.

    How to request service from OneGuard:

    1. Submit a claim online or by calling OneGuard’s toll-free number as soon as you discover a problem.
    2. OneGuard will contact one of their approved service contractors who will contact you within four hours (48 on weekends and holidays) to schedule an appointment.
    3. Pay the service call fee and have the repair made.

    Service recall period: Should the repair fail or the same issue occur again within the 30-day recall period, OneGuard will send another technician to make repairs without charging you an additional service call fee.

    Emergency service: OneGuard defines emergencies as any condition that makes your home uninhabitable, such as interior flooding, complete loss of heat or cooling in extreme temperatures or substantial loss of electrical service. In the event of an emergency, OneGuard will make all efforts to expedite your service. 24-hour emergency service is available for interior flooding.

    OneGuard Home Warranties FAQ

    Is a home inspection required by OneGuard Home Warranties?

    No. A home inspection is not required to get coverage from OneGuard. In respect to filing a claim under the “no-fault coverage” option, a visual inspection may be needed to confirm whether the breakdown was caused by an unknown pre-existing condition. This inspection can be performed by a licensed contractor or a state-certified home inspection.

    Is there a cancellation fee for OneGuard?

    Yes. If you cancel after the contract’s effective date, a $50 administrative fee will apply. You can cancel your OneGuard contract at any time and will be entitled to a pro-rated refund on the remainder of your contract.

    Can I choose my own service provider?

    No. OneGuard has an approved list of service contractors they work with and will match a contractor with you for each service. Any work done by an unapproved service provider will be at your own cost, as is standard to all home warranty contracts.

    Is OneGuard worth it?

    OneGuard home warranty plans are flexible, affordable and come with low service call fees. Homeowners have 24/7 claim access, and OneGuard reports the fastest response times in the industry. Aside from standard coverage, they offer a wide variety of home care and maintenance services not typically offered by other home warranty providers. The biggest drawback is that OneGuard is only available in Arizona, Nevada and Texas. OneGuard is a trusted leader in the home warranty industry and is known for generous coverage options.

    OneGuard Home Warranties Reviews

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    How do I know I can trust these reviews about OneGuard Home Warranties?
    • 4,211,805 reviews on ConsumerAffairs are verified.
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    For more information about reviews on ConsumerAffairs.com please visit our FAQ.

    Page 1 Reviews 0 - 5
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Nov. 26, 2022

    With our initial call with OneGuard, the service was amazing. With my past experience with other home warranties, they were not even close to OneGuard. Any claims with OneGuard, I've never had a problem. The price is also right. They also have the stuff to help you with your products. I feel like they care more. They offer, on the air conditioning, the summer and the winter for the heater, programs that you get special rates with their suppliers to make sure you're taking care of your equipment correctly as well. They also have window cleaning. I have had wonderful service from them. They've been also very easy to work with.

    OneGuard Home Warranties response

    Dear Tammy of Mesa, Thank you so much for the 5 star review and amazing testimony regarding your customer service experiences with OneGuard Home Warranties over the last 2 years! Our top priority is your complete satisfaction while offering comprehensive coverage, quality repairs, and keeping premium costs competitive, and we and always appreciate the opportunity to help with all your home warranty and home services needs. On behalf of the entire OneGuard team, thank you again! We truly value your continued business and recommendation and look forward to serving you in the future. OneGuard Home Warranties

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: July 30, 2022

    I had a claim for my washer that had a water leak. Submitting the claim with OneGuard was easy. I just called the number and gave them my telephone number. They pulled up the account, verified my information and scheduled a company to give me a call. The company called me not the next day but the day afterward, scheduled the visit for the weekend and worked around my schedule. I was happy with the repair work. The tech was very friendly, came in and explained everything. It turned out to not be the washer. It was the drain that was clogged up. That was not part of the coverage. But he gave me some tips on how to do it and take care of it and I managed to do it shortly after. So far, so good. Because of my experience I went ahead and added my other property to the account as well.

    OneGuard Home Warranties response

    Dear Moises of Houston, Thank you so much for the 5 star review and providing such thoughtful testimony regarding your customer service experiences with OneGuard Home Warranties! Making it easy to request service and offering prompt and accurate resolution with friendly professionals is always our top priority, and we love the positive feedback and opportunity to assist you. On behalf of the entire team, thank you again for entrusting OneGuard with all your home warranty and home services needs! We truly value your business and look forward to serving you again. OneGuard Home Warranties

    Be the first one to find this review helpful

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      Rated with 4 stars
      Verified Reviewer Verified Buyer
      Original review: May 14, 2022

      We renewed OneGuard after this first year and we appreciate the coverage. One thing that I have found deficient is the actual contact with a human. There have been times when I have tried to make contact with someone and it will take me literally an hour or more to get someone on the other end of the line after multiple tries or being on hold for long minutes. Sometimes, I've been waiting 40 minutes. And the other thing is there was an increase in the base. I understand that we're in inflationary times but that was not clearly disclosed to us. All of a sudden, it jumped 69 to 75 and that was it. There was no additional explanation. So, there should be a lot more customer communication and personal availability of actual people to talk to because it's wonderful that they have a great website, but sometimes I need to talk to someone and that has not been so available to me.

      For the most part, except for a plumbing guy I got last year early on, everybody else has been very good, professional and knowledgeable. They have all been prompt. I recommend OneGuard to anybody that owns a home in this area, especially people who are new to the area and do not have a network of contacts. OneGuard is a very good resource to have for peace of mind and for enjoyment of life in the area.

      OneGuard Home Warranties response

      Dear Aida of AZ, Thank you so much for the 4 star review regarding your customer service experiences with OneGuard Home Warranties. Our utmost priority is customer satisfaction and servicing our valued members as quickly as possible and we sincerely appreciate the constructive feedback and your patience and understanding during times of high call volume. Thank you again for the opportunity! We truly value your continued business and look forward to serving you again. OneGuard Home Warranties

      Be the first one to find this review helpful
      Rated with 4 stars
      Verified Reviewer Verified Buyer
      Original review: May 5, 2022

      I've place two requests so far, and it took a week every time. One request was to fix my sprinkler and that was handled well. In a week's time, I heard back from the technician and got it fixed. My last claim was for my dishwasher appliance that's not working great, and it's taking longer to resolve. The tech said it has to be either repaired or replaced. I was expecting to get it replaced, but I was told it was only going to be repaired and I'm still waiting on the technician to do the service. It's been more than two weeks and I still didn't hear back from OneGuard or the technician. It's like I have to chase them down.

      Last Friday, I reached out to OneGuard to see what happened. I've reached out twice. The first time, I was told there was a delay in getting the parts for replacement then the second time, I waited for 20 minutes on the line and nobody answered. Overall, OneGuard has been pretty good, but I've had a mixed experience with my two claims. I was able to schedule appointments online and I like that experience. On the other hand, I would like to have some proactive response for these issues that I put in. I have to follow up.

      OneGuard Home Warranties response

      Dear Karthikeyan of Phoenix, Thank you for taking the time to write a review regarding your customer service experiences with OneGuard Home Warranties and also being so receptive to our call. Our top priority is customer satisfaction and to service our valued homeowners as quickly as possible, and we sincerely apologize for any frustration. Per our conversation, we have confirmed repairs have been scheduled and we sincerely hope we have effectively addressed your concerns, and have also provided our direct contact information if we may offer additional assistance. Thank you again for your consideration and allowing OneGuard the opportunity to serve you. OneGuard Home Warranties

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      Rated with 5 stars
      Verified Reviewer Verified Buyer
      Original review: April 22, 2022

      I had a water heater claim a few years back and the process was fine. The techs came out, determined that it had to be replaced then showed up the next day and replaced it. The contractors are all local. One time, our air conditioner went, and it was the condenser, which was 300 bucks. The guy who was here said it's very close. If it can't be repaired then it would be replaced. We've been with OneGuard so long and this year, just before I was gonna renew, they called me and said, "Well, we can renew it for the same coverage you have and everything for almost $100 less if I renewed it that day." I was gonna do it the next day, but I did that day and it worked out real well.

      OneGuard Home Warranties response

      Dear Walter of Phoenix, On behalf of the entire team, thank you so much for the 5 stars and positive feedback regarding your customer service experiences with OneGuard Home Warranties! Our utmost priority is to provide a level of service that exceeds your expectations, and it is always our distinct pleasure to assist you with all your home warranty and home services needs. Thank you again for choosing OneGuard! We truly value your loyal business of 8 years and look forward to serving you in the future. OneGuard Home Warranties

      Be the first one to find this review helpful
      Rated with 1 star
      profile pic of the author
      Verified Reviewer
      Original review: Jan. 23, 2023

      Seems like a good idea until you actually require OneGuard to service your contract. You will spend all of your time on phone calls with call center employees in the Philippines who are not authorized to help you in any way. Once your issue is diagnosed OneGuard's "authorization" department will do its best to fight you, the customer to ensure they do not have to service their contract. This has included half truths, outright lying and switching of contractors until they find a way to deny your service. Find a reputable company. It looks like they pay more for fake reviews than actually have customers who are satisfied with their services. We are cancelling all services and will seek damages against OneGuard. OneGuard is now way out of their contractually obligated service window. We have no heat and they are dragging their feet. You can do better.

      OneGuard Home Warranties response

      Dear Luke of Scottsdale, Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your situation firsthand. Customer satisfaction is our utmost priority and we sincerely apologize for the frustration. We have confirmed OneGuard has explained coverage with you and processed a check on your behalf to apply towards the air conditioning repairs and we are always available if we may offer additional assistance. Thank you again for your consideration. OneGuard Home Warranties

      Be the first one to find this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: Jan. 6, 2023

      Over 5 years ago I was introduced to OneGuard and it was great service originally. Something must have changed in their contracts over the years. Most recently my water heater and refrigerator ice maker went out and I feel the service is less than satisfactory, examples below:

      • The hot water heater was replaced twice:
      o The first time OneGuard paid ~$1000 and I paid less than $100 out of pocket to replace the hot water heater.

      o This year OneGuard said I needed to pay ~$900 and their portion was only ~$400 stating that the electric work is extra configuration and other parts that needed to be replaced per the Oneguard selected provider is not covered.

      • The ice maker is making black speck in the ice:

      o A provider of their choice was sent out and they determined it was not the water line as that is clear and the ice maker needs to be replaced as the lining w/in the ice maker is coming of as the ice is being formed. OneGuard called said stating the replacement is not covered as the ice maker repair is only for mechanical failure and the lining is not covered per the contract.

      Again, I currently do not recommend OneGuard Home Warranties as there are so many “not covered” restrictions when an appliance fail. At this point I’m looking for another Home Warranty that will actually be beneficial when the common failure occurs, if there is one.

      OneGuard Home Warranties response

      Dear Lester of Hutto, Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your situation firsthand. Our top priority is customer satisfaction, and we sincerely regret any frustration. We have confirmed that OneGuard has explained coverage, and we are also available if we may offer additional assistance. Thank you again for your consideration and allowing OneGuard the opportunity to serve you. OneGuard Home Warranties

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      Rated with 5 stars
      Verified Reviewer Verified Buyer
      Original review: Dec. 16, 2022

      Submitting a claim was very easy. I just went on the website and within a couple of days, our issues were completely resolved. The guy that came out was amazing. We thought we were gonna have some major electrical issues, but he was able to resolve it. He was in and out in an hour. He was a really, really nice guy. He did a fantastic job. Everything has worked every time we've needed American Home Shield. It's been easy. So, I appreciate that.

      OneGuard Home Warranties response

      Dear Laura of Austin, On behalf of the entire team, thank you so much for the 5 stars and positive testimony regarding your customer service experiences with American Home Shield! Your satisfaction is our number one priority, from the first call for service to the completed repair, and it is always our most distinct pleasure to assist you with all your home warranty and home service needs. Thank you again, we truly value your business and look forward to serving you in the future. American Home Shield

      Be the first one to find this review helpful
      Rated with 5 stars
      Verified Reviewer Verified Buyer
      Original review: Dec. 10, 2022

      Everything's been good with OneGuard. We've used them for the start of the seasons to have them check our systems. They've been very easy to deal with.

      OneGuard Home Warranties response

      Dear Charlie of Aurora, Thank you so much for the 5 stars and positive testimony regarding your customer service experiences with OneGuard Home Warranties! Our utmost priority is to provide a level of service that exceeds your expectations, and it is always our most distinct pleasure to assist you with all your home warranty and home service needs. On behalf of the entire team, thank you again for choosing OneGuard! We truly value your continued business of 2 years and look forward to serving you in the future. OneGuard Home Warranties

      Be the first one to find this review helpful
      Rated with 5 stars
      Verified Reviewer Verified Buyer
      Original review: Nov. 27, 2022

      OneGuard is very convenient and I’m glad I use them. They send out people versus me having to look for the repair people. I don’t have to ask if it’s a respectable company and the techs are usually good.

      OneGuard Home Warranties response

      Dear Diane of Houston, Thank you so much for the 5 star review regarding your customer service experiences with OneGuard Home Warranties! Providing swift resolution by service professionals that are dependable and knowledgeable, is our top priority, and we are happy to hear that this has been your experience. Thank you again! We truly value your business and look forward to serving you again. OneGuard Home Warranties

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        OneGuard Home Warranties Company Information

        Company Name:
        OneGuard Home Warranties
        Year Founded:
        1990
        Address:
        20410 N. 27th Ave - Suite 200
        City:
        Phoenix
        State/Province:
        AZ
        Postal Code:
        85027
        Country:
        United States
        Website:
        www.oneguardhomewarranty.com

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