American Residential Warranty

Consumer Reviews and Complaints

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American Residential Warranty

Dear Keith,

Thank you very much for the feedback! American Residential Warranty is so glad to hear about your experience with our services! Please do not hesitate to call us in the future.

Thank you, and have a great day!

American Residential Warranty

Original review: April 14, 2017

Technician was on time for the repair. Fixed refrigerator for the issue at hand and also looked into any other possible issues. No other issues were found. I would highly recommend this company to friends and family. I am always pleased with their service.

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American Residential Warranty

Dear Maria,

Thank you very much for the feedback! American Residential Warranty is so glad to hear about your experience with our services! Please do not hesitate to call us in the future.

Thank you, and have a great day!

American Residential Warranty

Original review: April 11, 2017

Both men were on time and very knowledgeable. Took time to explain problem. Also, suggested things that could prevent future problems. Upon leaving stated for me to call if problem returned and left no trash. A/C rep explained my thermostat.

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American Residential Warranty

Dear Carole,

Thank you very much for the feedback! American Residential Warranty is so glad to hear about your experience with our services! Please do not hesitate to call us in the future.

Thank you, and have a great day!

American Residential Warranty

Original review: April 10, 2017

I have had several service calls in with my American Residential Warranty. I have been most satisfied with everything from my first call to the company, with the vendors that have come to my home to correct my issues and the follow-up service checking to see if everything was to my satisfaction. I have recommended American Residential Warranty to several of my family members.

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Had a leak under the kitchen sink. The plumber was very good. He detected the source of the leak right away and told us what he was going to do before he did it. It took him very little time and I had a question regarding my hot water going to our faraway bedroom. So he explained the pros and cons about a water tank and what we could do better (and cheaper). I would like him to be sent again should I have another leak (I hope not!) or plumbing issue. He came within the appointed time.

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American Residential Warranty

Dear Bobbie,

Thank you very much for the feedback! American Residential Warranty is so glad to hear about your experience with our services! Please do not hesitate to call us in the future.

Thank you, and have a great day!

American Residential Warranty

Original review: May 9, 2017

I thank you for your service and hope that you for everything you have did for me and my family. When I call you send someone out right away and I have never had any trouble with the company send out. I thank your company.

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Factual basis uncertain

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American Residential Warranty

Hi Nicole,

We are very sorry you are receiving these calls. We searched your phone number in our system, XXX-XXX-XXXX, and the last time we spoke with you was on January 27, 2016. Our records indicate you were placed on our Internal Do Not Call List on that date and no further calls have been placed to your number.

Could you please let us know when you received the calls you are referring to in your review? Also, it would be extremely helpful if you could let us know the caller ID of the number calling you and the phone number that you were reached on.

We look forward to assisting you further.

Sincerely,

American Residential Warranty

Original review: May 5, 2017

If I could give this company negative stars I would!!!! I am on the do not call list so I should not be receiving solicitation calls, yet here I am, receiving calls from this worthless company for over a YEAR. Yes, a YEAR. I have asked them to stop calling me HUNDREDS of times, talked to supposed customer service managers, reported them to the FTC multiple times for violating do not call lists, and here we are. I have received FIVE calls from this company this week alone. It is harassment. This is the worst company and I am SO SICK of getting calls asking if I want to buy their stupid warranty. NO I DO NOT AND NEVER WILL. STOP CALLING ME.

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American Residential Warranty

Hi Marielou,

We show that a new technician has been assigned and is trying to schedule an appointment with you. Our records indicate they have been out on a service call, but they needed to speak with Samsung to confirm the parts needed before the next visit.

Thank you,

American Residential Warranty

Original review: May 5, 2017

I have been out of refrigerator for over 2 months. They sent Sears to fix it 5 times over that period of time, and it still not working. When I finally get in touch with American Residential customer service, the gentleman told me my claim was denied. He is going to get somebody to call me. By now I do not know what I should do. I wanted peace of mind when I enrolled in that service, all I have right now is headache and stress. They like to be nice to new customers and forget completely about the old ones. Just for the record I have been with this company for over 5 years.

4 people found this review helpful

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American Residential Warranty

Hi Josselyn,

We show our Customer Care Manager reached out to you regarding the issue with the garbage disposal. Although we understand it wasn't a good time to speak with you about the experience, we would still like to speak with you. Please contact us at 888-346-1247 between the hours of 9am and 7pm EST Monday - Thursday and 9am - 5pm EST Friday.

Sincerely,

American Residential warranty

Original review: May 3, 2017

I was very disappointed with the service from the contracting company. I was given a 4 four hours window (1:30 pm - 4:30 pm). That day, I gave up all my other appointments to make sure I am home so I don't miss the technician. Unfortunately, my effort was in vain because nobody showed up. And I didn't receive a phone call neither from that company nor from the technician. I decided to call them around 4:15 pm, and I found out that the technician will not be able to show up. I was rescheduled for the next morning. I was bummed out. To me, it was a ** service. The staff of this company has no communication skill.

2 people found this review helpful

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American Residential Warranty

Dear Cheryl,

Thank you very much for the feedback! American Residential Warranty is so glad to hear about your experience with our services! Please do not hesitate to call us in the future.

Thank you, and have a great day!

American Residential Warranty

Original review: May 2, 2017

Washer machine issue - The service tech was very professional. He was running a little late and apologized. The issue we had was an easy fix. He showed what was wrong and what to do to keep it from happening again. The only negative was he found that one of the cycles was not working right and he said he would research the problem and call me to come back and fix but we never heard back from him.

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American Residential Warranty

Hi Henrietta,

We are happy that we were able to speak with you regarding the recent experience with the dryer. While we understand it did not go as smoothly as expected due to a misdiagnosis by the technician, we are happy we were able to work together to come to a resolution.

Sincerely,

American Residential Warranty

Original review: May 2, 2017

I tried to explain to the technician that it could be a heating coil or thermostat, she would not accept my theory. The dryer never got hot and to date, I have to have had to visit the laundromat 2x. I spoke with customer service who agreed to send me a balance of the $300.00, however, that will not be enough to purchase a new dryer and will not be at my home before I will need to re-visit the laundromat. #VERY-DISAPPOINTEDWITHSERVICE.

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American Residential Warranty

Dear Stephen,

Thank you very much for the feedback! American Residential Warranty is so glad to hear about your experience with our services! Please do not hesitate to call us in the future.

Thank you, and have a great day!

American Residential Warranty

Original review: May 1, 2017

Our Microwave was working sporadically. Doyle Patton Service repaired our microwave. They promptly called to schedule an appointment. The day of the repair they called to confirm a time. They actually diagnosed the problem and completed the repair. As of now, it's working well.

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American Residential Warranty

Dear Jerome,

Thank you very much for the feedback! American Residential Warranty is so glad to hear about your experience with our services! Please do not hesitate to call us in the future.

Thank you, and have a great day!

American Residential Warranty

Original review: May 1, 2017

I placed the call for my toilet issue of it running and flushing constantly, cost money and annoying to listen to and a plumber called, came out, fixed our issue and gave us good advice for future regarding the type of issues we could expect from the brand we had and what to watch for. Thank you.

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American Residential Warranty

Dear Garcia,

Thank you very much for the feedback! American Residential Warranty is so glad to hear about your experience with our services! Please do not hesitate to call us in the future.

Thank you, and have a great day!

American Residential Warranty

Original review: April 28, 2017

A/C fan was broken; compressor was noisy. No cold air. Tech was professional. No complaints. Work was done in 30 minutes. They set the appointment right away after I made the call to American Residential Warranty office. I give it 5 stars.

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I was very pleased with the service and I will recommend you to my family and friends. You respond quickly to my request of service and I was able to enjoy my air condition repair within a day. Thank you and keep it up.

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American Residential Warranty

Dear Eduardo,

Thank you very much for the feedback! American Residential Warranty is so glad to hear about your experience with our services! Please do not hesitate to call us in the future.

Thank you, and have a great day!

American Residential Warranty

Original review: April 26, 2017

Great customer service. Never had an issue with the company. Love how quickly you get someone to come fix your problem. This is the best home warranty company I have ever dealt with. I hope nothing else happens but if it does I know they will be there to help with great customer service and quick response.

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American Residential Warranty

Dear Glenda,

Thank you very much for the feedback! American Residential Warranty is so glad to hear about your experience with our services! Please do not hesitate to call us in the future.

Thank you, and have a great day!

American Residential Warranty

Original review: April 26, 2017

My experience with ARW has been a wonderful experience. As for senior citizens it's a great way to save money with the low cost service charge. Thank you. May God bless you and your company. You are so nice. I know you will always be there for me

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American Residential Warranty

Dear Sue,

Thank you very much for the feedback! American Residential Warranty is so glad to hear about your experience with our services! Please do not hesitate to call us in the future.

Thank you, and have a great day!

American Residential Warranty

Original review: April 24, 2017

I have had 2 claims and each one was handled quickly and professionally by the ARW staff. The technicians that were sent out were courteous and knowledgeable. My issues were solved correctly and am very pleased with American Residential Warranty.

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American Residential Warranty

Dear Yvette,

Thank you very much for the feedback! American Residential Warranty is so glad to hear about your experience with our services! Please do not hesitate to call us in the future.

Thank you, and have a great day!

American Residential Warranty

Original review: April 22, 2017

Electrical came out during allotted time and was efficient and had job completed in an hour. Very neat and was informative regarding other solutions. Would use again. Warranty company followed up on their work. I was satisfied with the completion of the work.

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American Residential Warranty

Dear Mary,

Thank you very much for the feedback! American Residential Warranty is so glad to hear about your experience with our services! Please do not hesitate to call us in the future.

Thank you, and have a great day!

American Residential Warranty

Original review: April 21, 2017

Refrigerator motor went. The refrigerator motor was prepared the same day. Did not lose any of my food. I was so thankful for that. I would recommend anyone to American Residential. I was recommended by a friend just last year before I moved into my home.

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American Residential Warranty

Dear Adejoke and Yinka,

Thank you very much for the feedback! American Residential Warranty is so glad to hear about your experience with our services! Please do not hesitate to call us in the future.

Thank you, and have a great day!

American Residential Warranty

Original review: April 21, 2017

My repair was done in a timely manner. The technician very nice and knowledgeable. Will recommend to friends. The repair was done that same day. The technician went to buy the spare part and came back to finish the job. I got a call to follow up about the repair.

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American Residential Warranty

Dear Henrietta,

Thank you very much for the feedback! American Residential Warranty is so glad to hear about your experience with our services! Please do not hesitate to call us in the future.

Thank you, and have a great day!

American Residential Warranty

Original review: April 21, 2017

The dryer repair technician was courteous, efficient, and thorough. She explained what repairs needed to be performed and why. She gave me tips on how to its operation better. The reason that she did not receive 5 stars is due to the fact that it took her awhile to return from her office with the parts.

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American Residential Warranty

Dear Norma,

Thank you very much for the feedback! American Residential Warranty is so glad to hear about your experience with our services! Please do not hesitate to call us in the future.

Thank you, and have a great day!

American Residential Warranty

Original review: April 20, 2017

Two service people came within 24 hours. My icemaker could not be fixed and they were able to get new parts. Gentlemen could not have been nicer and said if I had any problems to please call them immediately. They gave me their business card and phone numbers with their names on them. If I have any future kitchen appliance problems I hope they send the same company.

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American Residential Warranty

Dear Rita,

Thank you very much for the feedback! American Residential Warranty is so glad to hear about your experience with our services! Please do not hesitate to call us in the future.

Thank you, and have a great day!

American Residential Warranty

Original review: April 20, 2017

The workman was efficient and on time. He had to order a part which came when he said it would. He returned and installed the part when he promised. He was polite and offered suggestion on efficient operations of the machine.

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Dear Giovanni,

Thank you very much for the feedback! American Residential Warranty is so glad to hear about your experience with our services! Please do not hesitate to call us in the future.

Thank you, and have a great day!

American Residential Warranty

Original review: April 20, 2017

I called with a problem with my stove. The customer service was fantastic. I received several follow up calls. I was impressed with the level of concern in regards to the technician and the quality of work. I was also contacted after the completion to make sure my stove was working properly. Thank you so much!

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Dear Sharon,

Thank you very much for the feedback! American Residential Warranty is so glad to hear about your experience with our services! Please do not hesitate to call us in the future.

Thank you, and have a great day!

American Residential Warranty

Original review: April 19, 2017

Repairs went smoothly. It took hour to get through to place my claim. Once I did get through it was good. Overall experience was good. Please improve on answering calls in a more timely manner. I have and would recommend. Nothing else to report on this.

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Dear Curtis and Jenell,

Thank you very much for the feedback! American Residential Warranty is so glad to hear about your experience with our services! Please do not hesitate to call us in the future.

Thank you, and have a great day!

American Residential Warranty

Original review: April 18, 2017

Our freezer had stopped working and all the food in it had thawed. We called American Residential Warranty, they said they could have Sears come out in two days, or another company could come the next day. We have full confidence in Sears, so, we picked Sears to come out. The technician came in, ran a diagnostic on it and found out that a filter was plugged up. He had the part in his van and replaced it and the freezer started working. We had just gotten the warranty a month earlier. My husband spoke to ARW and said they were so nice and helpful. We hope nothing else goes wrong, but, if it does, we have the warranty. Best thing we ever did.

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American Residential Warranty

Dear Francis,

Thank you very much for the feedback! American Residential Warranty is so glad to hear about your experience with our services! Please do not hesitate to call us in the future.

Thank you, and have a great day!

American Residential Warranty

Original review: April 17, 2017

My dishwasher and garbage disposal were not getting power. The tech came out and solved the problem quickly and professionally. The tech was friendly and polite. I had an electrician out prior to calling your service and he informed me that he would have to tear out a wall to solve the problem. This was not the case.

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Dear Sandra,

Thank you very much for the feedback! American Residential Warranty is so glad to hear about your experience with our services! Please do not hesitate to call us in the future.

Thank you, and have a great day!

American Residential Warranty

Original review: April 14, 2017

Your prices and services are good. But you have only one plumber in my area, which is rather large. And they are not up to good rating. But I have no other choice, with only one to choose from. But thanks for your service. Please enlist more if you can.

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American Residential Warranty

Dear Frederica,

We are sorry to hear about your experience with your dishwasher claim. Thank you for allowing us to look into your claim in order to resolve the matter. I show that we have rescheduled the service with Liberty Appliance for Monday April 24th from 8-12. Please let us know if we can be of further assistance.

Sincerely,

American Residential Warranty

Original review: April 13, 2017

I have called now 3 times to have my dishwasher repaired. The company they use PM Appliance never called and when I called them they said they needed AR to book an appointment. So then I called back. The customer service rep said that no it should be between me and PM but she called and left a message for them to call me. I waited almost a week. Finally I called them and left another message and then called back to AR. I asked if I could use another company, that when I looked up PM in Yelp they had 1 star and horrible reviews. She said I could go with another company but I would have to wait until May 1st. This is ridiculous. I am very disappointed.

4 people found this review helpful

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American Residential Warranty

Dear Angela,

Thank you very much for the feedback! American Residential Warranty is so glad to hear about your experience with our services! Please do not hesitate to call us in the future.

Thank you, and have a great day!

American Residential Warranty

Original review: April 12, 2017

The phone staff was very helpful and pleasant. I was connected to good referral companies. The referral company responded quickly and was very professional. The repair person was pleasant and completed the work very quickly and maintain a very professional demeanor.

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Responsive and fast turn around from contractors. The insurance has caps on replacements and repairs. I will recommended if your appliances and not that old and will not require a full replacement of the unit. If you expect a unit dying on you in the upcoming months you may want to reconsidered.

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American Residential Warranty

Dear Delois,

Thank you very much for the feedback! American Residential Warranty is so glad to hear about your experience with our services! Please do not hesitate to call us in the future.

Thank you, and have a great day!

American Residential Warranty

Original review: April 10, 2017

Courteous customer service. Prompt response to service requests. Professional service workers on board. Well pleased with service provided. No Hassle when calling to report a problem. You are given all contact info for repairmen. I have been very pleased with all the services I have received from this co. I would highly recommend the to others. As a matter of fact. I have referred ARS to others.

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American Residential Warranty

Hi Natasha,

We apologize for the delay in service. Please expect a call from a replacement specialist today.

Sincerely,

American Residential Warranty

Original review: April 7, 2017

We recently purchased a new home (new to us) March 10. Our sale included the transfer of an American Residential Warranty platinum home warranty. Our built in microwave began malfunctioning when we first moved in, so we contacted the American Residential Warranty and a service technician came out 10 days ago. We paid our $55 deductible to the technician and he deemed the microwave to be replaced. My husband had to take off work to meet the technician and I was later contacted by the company that they had decided to replace it and someone would be contacting me in 24-48 hours to discuss options.

After 3 full business days, I called the company to inquire about the replacement. I was told I would be contacted by Friday. Friday came and went with no contact. On the following Monday I called to check on the status and was told by the customer service representative that he would send a message to the replacement department to contact me within an additional 24-48 hours. I asked to be transferred to the department and he said that was not possible but they would be contacting me. Again, I gave them 2 full business days to call before reaching out again.

Today I called and was told that they could not even pull up my information. I asked how that was possible since the company had already sent a technician and all previous customer service associates were able to pull the account up. This associate stated I needed to call before 4pm Central, or they are unable to view American Residential Warranty information. Each time I have called, I have called after 5pm when I get off work. I informed this associate of that and asked to speak with a supervisor. I was put on hold and then told that no one was available but he would message them to contact me. I asked if it would be this evening and he said they would contact me within the next 24-48 hours. Needless to say, I have now paid our $55 deductible, my husband took off work to meet the technician, have spent hours (significant hold time) on the phone, and our family is still without a microwave.

10 people found this review helpful

American Residential Warranty Company Profile

Company Name:
American Residential Warranty
Address:
901 Yamato Road, Suite 100E
City:
Boca Raton
State/Province:
FL
Postal Code:
33431
Country:
United States
Website:
http://www.GetaHomePlan.com