American Residential Warranty
(844) 611-1744
toll free
Call now for more information

American Residential Warranty

(844) 611-1744
toll free
Call now for more information

Consumer Reviews and Complaints

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American Residential Warranty

Dear Keith,

Thank you very much for the feedback! American Residential Warranty is so glad to hear about your experience with our services! Please do not hesitate to call us in the future.

Thank you, and have a great day!

American Residential Warranty

Original review: April 14, 2017

Technician was on time for the repair. Fixed refrigerator for the issue at hand and also looked into any other possible issues. No other issues were found. I would highly recommend this company to friends and family. I am always pleased with their service.

2 people found this review helpful

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American Residential Warranty

Dear Maria,

Thank you very much for the feedback! American Residential Warranty is so glad to hear about your experience with our services! Please do not hesitate to call us in the future.

Thank you, and have a great day!

American Residential Warranty

Original review: April 11, 2017

Both men were on time and very knowledgeable. Took time to explain problem. Also, suggested things that could prevent future problems. Upon leaving stated for me to call if problem returned and left no trash. A/C rep explained my thermostat.

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American Residential Warranty

Dear Carole,

Thank you very much for the feedback! American Residential Warranty is so glad to hear about your experience with our services! Please do not hesitate to call us in the future.

Thank you, and have a great day!

American Residential Warranty

Original review: April 10, 2017

I have had several service calls in with my American Residential Warranty. I have been most satisfied with everything from my first call to the company, with the vendors that have come to my home to correct my issues and the follow-up service checking to see if everything was to my satisfaction. I have recommended American Residential Warranty to several of my family members.

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Very good. The guy was friendly and very helpful. Thank you. The man who came knew what he was doing. He had the right part I needed and it did not take him long to fix the problem. I was very pleased with all he did when he left.

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The plumber that came to fix our problem did a great job! He worked on both our shower clog and toilet leak. He first contacted us in a timely manner and he came the following day. He finished and cleaned the areas he worked on. We were pleased with the job he did. I would recommend him.

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American Residential Warranty

Hi Jennifer,

We show that you spoke with are customer care team and we were able to resolve the issues with your claim. If we can be of any further assistance, please do not hesitate to contact us in the future.

Sincerely,

American Residential Warranty

Original review: July 4, 2017

We have maintained a home warranty since purchasing our home in 2000. We have been customers of American Residential Warranty for the last 7 years. We have carefully followed all directions and used their services for occasional repairs. For the last three years it has been nearly impossible to get service in a timely manner. There are simply no providers who are willing to work with ARW and we ultimately end up calling a local service provider and paying out of pocket for the service call with the vague promise that we will be reimbursed for part of the service call. It takes at least 3 phone calls per repair to get a provider name, with an average wait time of 17 - 42 minutes PER CALL. Up until recently we have tried to give ARW the benefit of the doubt, or perhaps we have just been reluctant to admit that we allowed them to scam us for so long.

About a month ago our air conditioner began to work sporadically. It is quite warm here in Nebraska during the summer, and the temps have been consistently over 90 degrees this past month. We called ARW and were given the name of a service provider that we should call the following Monday. When we called the service provider we were told that they don't work with ARW. Back to ARW, who tells us that they will look for a new service provider and get back to us. Days go by. More 90 degree heat.

ARW says they will get back to us within 3-5 business days. Another week goes by. More 90 degree heat. My husband calls 19 different service providers in the Lincoln area and no one works with American Residential Warranty. We call ARW every day, spending close to an hour each time (hold time, greater than average call volume?!)

After two weeks of summer heat and no help from ARW, we call a local AC company and pay out of pocket for a diagnostic call. They tell us that the unit is too old to get parts for, the coils are not repairable and the unit must be replaced. Back to ARW again. The repair company must fax a copy of the receipt to a special department for an adjuster to look at. Several more days go by. We keep calling. The adjuster that decides on our claim didn't get the FAX. More time on hold.

Finally we are told that they will pay "replacement fee", which is actually $600. The fine print says that ARW will cover "up to $600" for a unit that is over 10 years old, with an additional $50 for each year you have been a customer up to $1000 (minus the amount reimbursed for the service call). When we inquire about that (having been a customer for 7 years) our claim is reviewed by another adjuster, who notes that the technician noted that the coils are shot (although the unit cannot be repaired because it is too old). Since ARW does not cover coils, it is not a covered repair and we are out.

After 3 weeks and over 16 hours of phone time, we were told that our nonfunctioning AC is not covered. This is from their fine print: NOTE: For Central Air Conditioning Systems or Central Home Heating Systems over 10 years old: If the repair is over $600 or parts are not available to repair the equipment, a $600 replacement allowance will be paid to the customer. This allowance will increase by $50 for each full year the customer has been in the program up to a maximum of $1,000. Proof of purchase of a new heating or cooling system is required in the form of a purchase receipt.

This company actively engages in practices designed to discourage customers who try to make claims. Lost requests, nonavailable adjusters and claims specialists that never call back are how this company does business. The total "replacement allowance" is only $8 more than the average premium for one year. And though the unit cannot be repaired we were told that since the problem is in part due to the coils, they are not responsible to any of it. After 7 years of being a loyal customer, my AC is not covered at all. Even the reimbursement for the diagnostic call has somehow been refused. I will devote myself in the future to telling people about how ARW treats its customers. I will be contacting the BBB and the Nebraska Attorney General and the Department of Consumer Affairs to warn others about this business.

8 people found this review helpful

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American Residential Warranty

Thank you for the Feedback Philip. Please let us know if we can be of assistance in the future.

Sincerely,

American Residential Warranty

Original review: July 3, 2017

Technicians showed up on time and were very knowledgeable about what they were doing. They checked out the unit on the ground and also in my attic to diagnose the problem. They then informed me of what needed to be done to correct the problem with my air conditioner and proceeded to do the work. My air conditioning unit now works as good as when I first installed.

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American Residential Warranty

Mr. Block,

We apologize about the experience you had with your service request for the electrical system. Our notes indicate that the panel itself needed to be replaced. At this time under the coverage of the home service agreement, coverage applies to the breaker and internal wiring only. If you have any further questions, please do not hesitate to contact us anytime.

Sincerely,

American Residential Warranty

Original review: June 20, 2017

We have had this warranty for quite a bit now and have not used it but got it because of the ads and word of mouth. We thought "Well it was a good thing to have in case the furnace or air or something else goes out for sure and a few other things beside that", so we got the Premier. We had to file a claim because of our breaker box which is on the inside of the house mind you, and on the premier it states right there covers internal wiring. Well they denied us, saying that they don't cover the electrical panels but if it was just the breaker or wiring they would have but since it is that and the other they would not cover it.

We even offered to pay for the electrical panel and they still refused to cover the rest. Not to mention in their ads they get someone out there real fast it took them over a week to even do anything. With all the fighting over the claim and even going to the head office and still nothing. We have go a lawyer we refuse to be treated like we have and will not be. Do not buy this it is a bunch of stupid crap. Just a way to get your money and not cover anything, they will just find a way to get out of paying to fix anything.

5 people found this review helpful

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American Residential Warranty

Hi Alia,

We apologize for the problems during your recent service request with American Residential Warranty. Our records indicate that you spoke to one of our claims supervisors about the claim and that we were able to work together to come to a mutually beneficial outcome. Again we appreciate your patience and understanding and for allowing us to work on the service issue in order to resolve it in a satisfactory manner.

Sincerely,

American Residential Warranty

Original review: June 16, 2017

The first time I called for service was to fix my air conditioner. Even though I received a call from the contracting company that the technician would be late, it was a hot day, so waiting longer than necessary did not sit well with me. When the tech was done, she said that the AC just needed a fuse, but it's good now. I thought "it's good now" meant the fuse was replaced. A day or two after the tech "fixed" the AC, it started blowing hot air again and so we ended up needing to get a family friend out to get it fixed right. The AC fuse was only $10!!!! I was very disappointed that I paid my monthly fee along with the $50 service fee and it was not fixed correctly...

The second time just a few days ago, my husband called and wanted a tech to come out and repair a leaking pipe. The first rep he talked to said we didn't have the coverage (I knew that wasn't true), so then he called a 2nd time. That rep said this repair was covered and gave my husband a local heating and cooling company to come out and make the repair. Well, they were supposed to come on Thursday (yesterday) between 8-12, but did not show. They didn't even call us to tell me they'd be late or would have to reschedule. So, our pipe is still leaking and not repaired! I tried calling yesterday and was told that they can try to get someone else out to us and would call us back. I said that's fine, but I'd like to first see about getting that service fee waived to compensate for the "no show" tech yesterday. The rep agreed to transfer me to customer service to see if I can have this done.

That CSR said I needed to go to claims... uugghh. It seems no one knows what they're talking about. I tried to get back over to current claims and spoke to someone, but I wanted to speak to a manager. I was placed on hold and then the phone hung up. I tried calling again today and was told that I'd get to speak to a manager, but no one ever picked up. I am very disappointed in this service/company. With what I've experienced so far, this is a complete waste of money!

16 people found this review helpful

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American Residential Warranty

Thank you for the feedback Ricardo. Please let us know if we can be of assistance in the future.

Sincerely,

American Residential Warranty

Original review: June 2, 2017

Had a leak under the kitchen sink. The plumber was very good. He detected the source of the leak right away and told us what he was going to do before he did it. It took him very little time and I had a question regarding my hot water going to our faraway bedroom. So he explained the pros and cons about a water tank and what we could do better (and cheaper). I would like him to be sent again should I have another leak (I hope not!) or plumbing issue. He came within the appointed time.

2 people found this review helpful

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American Residential Warranty

Good Afternoon,

We show the repair was completed as of 6/26/17. Please let us know if we can be of further assistance.

Sincerely,

American Residential Warranty

Original review: June 1, 2017

I had called this afternoon (June 1st, 2016) because of my ice maker not working. They told me that the warranty does not cover the ice maker. That is BULL because they came to my house two or three times in the past for the same problem. Again they told me that it is not covered, I kept yelling that it is. They have been here before to fix the ice maker. I asked to speak to a supervisor. They put a supervisor on the phone (or so he said he was a supervisor which I don't believe he was) and she told me the same thing. I will not recommend this ** company to anyone. They told me to have a nice day at the end of the conversation and I told them to go to hell!

5 people found this review helpful

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American Residential Warranty

Dear Bobbie,

Thank you very much for the feedback! American Residential Warranty is so glad to hear about your experience with our services! Please do not hesitate to call us in the future.

Thank you, and have a great day!

American Residential Warranty

Original review: May 9, 2017

I thank you for your service and hope that you for everything you have did for me and my family. When I call you send someone out right away and I have never had any trouble with the company send out. I thank your company.

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Factual basis uncertain

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American Residential Warranty

Hi Nicole,

We are very sorry you are receiving these calls. We searched your phone number in our system, XXX-XXX-XXXX, and the last time we spoke with you was on January 27, 2016. Our records indicate you were placed on our Internal Do Not Call List on that date and no further calls have been placed to your number.

Could you please let us know when you received the calls you are referring to in your review? Also, it would be extremely helpful if you could let us know the caller ID of the number calling you and the phone number that you were reached on.

We look forward to assisting you further.

Sincerely,

American Residential Warranty

Original review: May 5, 2017

If I could give this company negative stars I would!!!! I am on the do not call list so I should not be receiving solicitation calls, yet here I am, receiving calls from this worthless company for over a YEAR. Yes, a YEAR. I have asked them to stop calling me HUNDREDS of times, talked to supposed customer service managers, reported them to the FTC multiple times for violating do not call lists, and here we are. I have received FIVE calls from this company this week alone. It is harassment. This is the worst company and I am SO SICK of getting calls asking if I want to buy their stupid warranty. NO I DO NOT AND NEVER WILL. STOP CALLING ME.

5 people found this review helpful

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American Residential Warranty

Hi Marielou,

The technician determined the unit had a sealed system issue that could not be repaired and was a manufacturer defect. The technician recommended that the unit be replaced. The customer was advised of this information and requested that our agent give LG a call regarding this and she was advised to reach out to the manufacturer herself. Per the refrigerators owners manual, the refrigerator has a full manufacturer warranty on the sealed system and compressor for 10 years, therefore the best step would be to contact LG in order to pursue replacement of the refrigerator. Unfortunately, we are not able to provide warranty coverage in the event that the unit has a standing manufacturer warranty. Please let us know if we can be of any further assistance.

Sincerely,

American Residential Warranty

Original review: May 5, 2017

I have been out of refrigerator for over 2 months. They sent Sears to fix it 5 times over that period of time, and it still not working. When I finally get in touch with American Residential customer service, the gentleman told me my claim was denied. He is going to get somebody to call me. By now I do not know what I should do. I wanted peace of mind when I enrolled in that service, all I have right now is headache and stress. They like to be nice to new customers and forget completely about the old ones. Just for the record I have been with this company for over 5 years.

UPDATED ON 06/29/2017: By now over 10 different pairs of hands (technicians) have already tried to fix my refrigerator for the same issue, without counting how many times they mistaken changing this part for that part. Since they broke it down for good, I do not have any clue, maybe the refrigerator is beyond repair by now. The experts in your office must have a solution, because there should be a limit for this type of nonsense don't you think? This is a pity for new customers because they are really unaware of what they are putting themselves through.

12 people found this review helpful

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American Residential Warranty

Hi Josselyn,

We show our Customer Care Manager reached out to you regarding the issue with the garbage disposal. Although we understand it wasn't a good time to speak with you about the experience, we would still like to speak with you. Please contact us at 888-346-1247 between the hours of 9am and 7pm EST Monday - Thursday and 9am - 5pm EST Friday.

Sincerely,

American Residential warranty

Original review: May 3, 2017

I was very disappointed with the service from the contracting company. I was given a 4 four hours window (1:30 pm - 4:30 pm). That day, I gave up all my other appointments to make sure I am home so I don't miss the technician. Unfortunately, my effort was in vain because nobody showed up. And I didn't receive a phone call neither from that company nor from the technician. I decided to call them around 4:15 pm, and I found out that the technician will not be able to show up. I was rescheduled for the next morning. I was bummed out. To me, it was a ** service. The staff of this company has no communication skill.

4 people found this review helpful

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American Residential Warranty

Dear Cheryl,

Thank you very much for the feedback! American Residential Warranty is so glad to hear about your experience with our services! Please do not hesitate to call us in the future.

Thank you, and have a great day!

American Residential Warranty

Original review: May 2, 2017

Washer machine issue - The service tech was very professional. He was running a little late and apologized. The issue we had was an easy fix. He showed what was wrong and what to do to keep it from happening again. The only negative was he found that one of the cycles was not working right and he said he would research the problem and call me to come back and fix but we never heard back from him.

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American Residential Warranty

Hi Henrietta,

We are happy that we were able to speak with you regarding the recent experience with the dryer. While we understand it did not go as smoothly as expected due to a misdiagnosis by the technician, we are happy we were able to work together to come to a resolution.

Sincerely,

American Residential Warranty

Original review: May 2, 2017

I tried to explain to the technician that it could be a heating coil or thermostat, she would not accept my theory. The dryer never got hot and to date, I have to have had to visit the laundromat 2x. I spoke with customer service who agreed to send me a balance of the $300.00, however, that will not be enough to purchase a new dryer and will not be at my home before I will need to re-visit the laundromat. #VERY-DISAPPOINTEDWITHSERVICE.

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American Residential Warranty

Dear Stephen,

Thank you very much for the feedback! American Residential Warranty is so glad to hear about your experience with our services! Please do not hesitate to call us in the future.

Thank you, and have a great day!

American Residential Warranty

Original review: May 1, 2017

Our Microwave was working sporadically. Doyle Patton Service repaired our microwave. They promptly called to schedule an appointment. The day of the repair they called to confirm a time. They actually diagnosed the problem and completed the repair. As of now, it's working well.

2 people found this review helpful

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Dear Jerome,

Thank you very much for the feedback! American Residential Warranty is so glad to hear about your experience with our services! Please do not hesitate to call us in the future.

Thank you, and have a great day!

American Residential Warranty

Original review: May 1, 2017

I placed the call for my toilet issue of it running and flushing constantly, cost money and annoying to listen to and a plumber called, came out, fixed our issue and gave us good advice for future regarding the type of issues we could expect from the brand we had and what to watch for. Thank you.

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Dear Garcia,

Thank you very much for the feedback! American Residential Warranty is so glad to hear about your experience with our services! Please do not hesitate to call us in the future.

Thank you, and have a great day!

American Residential Warranty

Original review: April 28, 2017

A/C fan was broken; compressor was noisy. No cold air. Tech was professional. No complaints. Work was done in 30 minutes. They set the appointment right away after I made the call to American Residential Warranty office. I give it 5 stars.

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I was very pleased with the service and I will recommend you to my family and friends. You respond quickly to my request of service and I was able to enjoy my air condition repair within a day. Thank you and keep it up.

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Dear Eduardo,

Thank you very much for the feedback! American Residential Warranty is so glad to hear about your experience with our services! Please do not hesitate to call us in the future.

Thank you, and have a great day!

American Residential Warranty

Original review: April 26, 2017

Great customer service. Never had an issue with the company. Love how quickly you get someone to come fix your problem. This is the best home warranty company I have ever dealt with. I hope nothing else happens but if it does I know they will be there to help with great customer service and quick response.

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Dear Glenda,

Thank you very much for the feedback! American Residential Warranty is so glad to hear about your experience with our services! Please do not hesitate to call us in the future.

Thank you, and have a great day!

American Residential Warranty

Original review: April 26, 2017

My experience with ARW has been a wonderful experience. As for senior citizens it's a great way to save money with the low cost service charge. Thank you. May God bless you and your company. You are so nice. I know you will always be there for me

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Dear Sue,

Thank you very much for the feedback! American Residential Warranty is so glad to hear about your experience with our services! Please do not hesitate to call us in the future.

Thank you, and have a great day!

American Residential Warranty

Original review: April 24, 2017

I have had 2 claims and each one was handled quickly and professionally by the ARW staff. The technicians that were sent out were courteous and knowledgeable. My issues were solved correctly and am very pleased with American Residential Warranty.

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Dear Yvette,

Thank you very much for the feedback! American Residential Warranty is so glad to hear about your experience with our services! Please do not hesitate to call us in the future.

Thank you, and have a great day!

American Residential Warranty

Original review: April 22, 2017

Electrical came out during allotted time and was efficient and had job completed in an hour. Very neat and was informative regarding other solutions. Would use again. Warranty company followed up on their work. I was satisfied with the completion of the work.

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Dear Mary,

Thank you very much for the feedback! American Residential Warranty is so glad to hear about your experience with our services! Please do not hesitate to call us in the future.

Thank you, and have a great day!

American Residential Warranty

Original review: April 21, 2017

Refrigerator motor went. The refrigerator motor was prepared the same day. Did not lose any of my food. I was so thankful for that. I would recommend anyone to American Residential. I was recommended by a friend just last year before I moved into my home.

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Dear Adejoke and Yinka,

Thank you very much for the feedback! American Residential Warranty is so glad to hear about your experience with our services! Please do not hesitate to call us in the future.

Thank you, and have a great day!

American Residential Warranty

Original review: April 21, 2017

My repair was done in a timely manner. The technician very nice and knowledgeable. Will recommend to friends. The repair was done that same day. The technician went to buy the spare part and came back to finish the job. I got a call to follow up about the repair.

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Dear Henrietta,

Thank you very much for the feedback! American Residential Warranty is so glad to hear about your experience with our services! Please do not hesitate to call us in the future.

Thank you, and have a great day!

American Residential Warranty

Original review: April 21, 2017

The dryer repair technician was courteous, efficient, and thorough. She explained what repairs needed to be performed and why. She gave me tips on how to its operation better. The reason that she did not receive 5 stars is due to the fact that it took her awhile to return from her office with the parts.

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Dear Norma,

Thank you very much for the feedback! American Residential Warranty is so glad to hear about your experience with our services! Please do not hesitate to call us in the future.

Thank you, and have a great day!

American Residential Warranty

Original review: April 20, 2017

Two service people came within 24 hours. My icemaker could not be fixed and they were able to get new parts. Gentlemen could not have been nicer and said if I had any problems to please call them immediately. They gave me their business card and phone numbers with their names on them. If I have any future kitchen appliance problems I hope they send the same company.

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Dear Rita,

Thank you very much for the feedback! American Residential Warranty is so glad to hear about your experience with our services! Please do not hesitate to call us in the future.

Thank you, and have a great day!

American Residential Warranty

Original review: April 20, 2017

The workman was efficient and on time. He had to order a part which came when he said it would. He returned and installed the part when he promised. He was polite and offered suggestion on efficient operations of the machine.

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Dear Giovanni,

Thank you very much for the feedback! American Residential Warranty is so glad to hear about your experience with our services! Please do not hesitate to call us in the future.

Thank you, and have a great day!

American Residential Warranty

Original review: April 20, 2017

I called with a problem with my stove. The customer service was fantastic. I received several follow up calls. I was impressed with the level of concern in regards to the technician and the quality of work. I was also contacted after the completion to make sure my stove was working properly. Thank you so much!

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Dear Sharon,

Thank you very much for the feedback! American Residential Warranty is so glad to hear about your experience with our services! Please do not hesitate to call us in the future.

Thank you, and have a great day!

American Residential Warranty

Original review: April 19, 2017

Repairs went smoothly. It took hour to get through to place my claim. Once I did get through it was good. Overall experience was good. Please improve on answering calls in a more timely manner. I have and would recommend. Nothing else to report on this.

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Dear Curtis and Jenell,

Thank you very much for the feedback! American Residential Warranty is so glad to hear about your experience with our services! Please do not hesitate to call us in the future.

Thank you, and have a great day!

American Residential Warranty

Original review: April 18, 2017

Our freezer had stopped working and all the food in it had thawed. We called American Residential Warranty, they said they could have Sears come out in two days, or another company could come the next day. We have full confidence in Sears, so, we picked Sears to come out. The technician came in, ran a diagnostic on it and found out that a filter was plugged up. He had the part in his van and replaced it and the freezer started working. We had just gotten the warranty a month earlier. My husband spoke to ARW and said they were so nice and helpful. We hope nothing else goes wrong, but, if it does, we have the warranty. Best thing we ever did.

American Residential Warranty Company Profile

Company Name:
American Residential Warranty
Address:
901 Yamato Road, Suite 100E
City:
Boca Raton
State/Province:
FL
Postal Code:
33431
Country:
United States
Phone:
(844) 611-1744
Website:
http://www.GetaHomePlan.com