ARW Home
- Monthly premium cost
- $24.99 to $129.99
- Availability
- 50 states
- Labor guarantee
- 30 days (60 days for parts)
- Service fee
- $55

About ARW Home
ARW Home sells home warranty plans in all 50 states. Its plans cover a mix of systems, appliances and electronics, starting at $24.99 per month at the time of publishing for an electronics-only plan. Its highest level of coverage, the 4-in-1 Bundle, includes additional benefits like washer, dryer and sewer line coverage for $129.99 per month. ARW Home does not require long-term contracts, and it only accepts claim submissions by phone.
Overall Satisfaction Rating
- 5 stars
- 4 stars
- 3 stars
- 2 stars
- 1 stars
Pros
- Four plans available
- Electronics warranty plans
- No long-term contracts
- Extensive coverage with Deluxe Advantage
Cons
- Washer and dryer only covered in top-tier plan
- Low coverage caps
- Can be expensive
- No online claim submission
Bottom Line
ARW Home sells four coverage plans, including two with electronics coverage. It doesn’t require a long-term contract. Total coverage may be expensive for some homeowners, but the additional services may outweigh the extra cost.
Top ARW Home Reviews
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Could not have asked for a more comfortable, seamless and efficient experience. More proof that ARW was a very wise choice and a sound investment. From the courtesy of the ARW rep...
Read full reviewWhen I called in after having trouble with my stove ARW responded with no problem. They were so great. I stared recommended people to join. It's well worth it. The monthly payment...
Read full reviewWhat is ARW Home?
ARW Home (formerly American Residential Warranty) is a home warranty company headquartered in Boca Raton, Florida, that offers four coverage plans. ARW Home services warranties in all 50 states and Washington, D.C. It partners with companies like ADT, Lowe’s and GE Appliances to provide comprehensive and reputable service for its customers nationwide.
ARW Home coverage
ARW Home sells four home warranty packages: Ultimate Electronics, Kitchen Plus, Platinum Premier and 4-in-1 Bundle. Prices may vary based on your location.
- Ultimate Electronics: The Ultimate Electronics plan covers consumer electronics systems like TVs and computers for $24.99 per month.
- Kitchen Plus: The Kitchen Plus plan covers most of the appliances in a kitchen, such as your stove, microwave and refrigerator, for $39.99 per month.
- Platinum Premier: Platinum Premier covers all the above appliances, plus some systems (water heater and air conditioning, for example), fans and the garage door opener. This plan is $64.99 per month and the most popular, according to ARW Home.
- 4-in-1 Bundle: The 4-in-1 Bundle combines all the coverage included in ARW Home’s three other plans, plus coverage for a washer and dryer, water and sewer lines, plus something it calls Deluxe Advantage coverage, for $129.99 per month. Deluxe Advantage coverage includes the following:
- A/C refrigerant and coils
- Refrigerant recapture
- Plumbing faucets and fixtures
- Permits/modifications/code violations
- Toilets and internal mechanisms
- Improper installation
- Mismatched systems
- Garage door springs/tracks
Covered systems/items | Ultimate Electronics Protection | Kitchen Plus | Platinum Premier | 4-in-1 Bundle |
---|---|---|---|---|
Laptops | — | — | ||
Desktops | — | — | ||
Tablets | — | — | ||
LED/LCD TVs | — | — | ||
Flat panel/plasma TVs | — | — | ||
Printers | — | — | ||
Gaming consoles | — | — | ||
Interior electrical | — | |||
Refrigerator | — | |||
Range/oven/cooktop | — | |||
Dishwasher | — | |||
Built-in microwave | — | |||
Garbage disposal | — | |||
Kitchen exhaust fan | — | |||
Water heater | — | |||
Central air | — | — | ||
Central home heating | — | — | ||
Humidifier | — | — | ||
Plumbing system | — | — | ||
Plumbing stoppages | — | — | ||
Ductwork | — | — | ||
Garage door opener | — | — | ||
Ceiling fans | — | — | ||
Washer/dryer | — | — | — | |
Deluxe Advantage | — | — | — | |
Water/sewer lines | — | — | — |
Some of ARW Home’s coverage caps seem to be pretty low (based on a sample contract). For example, the company only covers central air conditioners and heating systems up to $1,000 — and if these systems are over 10 years old, the company agrees to a replacement allowance of only $600.
You do earn a $50 credit for each year you’ve been a customer, though. So, if your heater is 10 years old but you’ve been a customer for three years, you’ll receive a $750 allowance (keep in mind that the average cost of a new air conditioner is about $5,600).
ARW Home coverage exclusions
ARW Home does have a few exclusions to be mindful of. Its coverage doesn’t protect against any preexisting conditions, defects or deficiencies. These are things most companies don’t cover, but some do — so if this coverage is important to you, you may want to choose a different company.
Other coverages excluded from ARW Home’s plans include smoke detectors, fireplaces, roof leaks and the ice maker in your refrigerator.
ARW Home costs
ARW Home’s plans range from $24.99 to $129.99 per month, depending on the level of coverage. The lowest plan in that range, the Ultimate Electronics plan, doesn’t cover any items traditionally covered by a home warranty, like systems or appliances.
In some cases, you may pay more or less, depending on your location and exact level of coverage.
While some companies offer a discount for an upfront annual payment, ARW Home doesn’t mention this incentive — but this is likely because the company doesn’t require long-term contracts. Contact the company directly to see what discounts may be available for your specific situation.
FAQ
Can I choose my own service provider for repairs with ARW Home?
ARW Home has a network of providers it will choose from. If one of the company’s providers isn’t available for the requested service, you may be able to choose your own, but your provider will need to show proof of insurance and be fully licensed.
Can I get an ARW Home warranty without signing a long-term contract?
ARW Home doesn’t require any long-term contracts. You have the option to pay monthly or annually with no difference in price.
Is there a cancellation fee for ARW Home?
There may be a cancellation fee, depending on your situation. If you cancel within the first year and have used the company’s services, you may be charged a $49 termination fee or the cost of the service provided. If you cancel within the first 30 days of service, you’ll be refunded the full agreement price. The only way to cancel is to contact American Residential Warranty in writing at its physical address.
Do I need a home inspection for ARW Home?
ARW Home doesn’t require an inspection in order to determine the condition of your appliances and systems, but it does have a 30-day waiting period in place to protect itself from paying for preexisting conditions (which aren’t covered regardless).
Is ARW Home legit?
ARW Home is a reputable company that provides home warranty services in all 50 states. Its approach to coverage may be good for some customers but not others: Its coverage caps are fairly low on most systems and appliances, and you can’t file a claim online, but Deluxe Advantage (included in the 4-in-1 Bundle) comes with quite a few benefits that may offset these drawbacks.
For customers who want more coverage options and aren’t concerned about having to submit their claims by phone, ARW Home’s plans are comprehensive and flexible enough to be a good option. However, for those who want a more tech-forward approach to warranty coverage and need higher coverage caps, a different company may be a better fit.
ARW Home Reviews
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I was contacted by Jason ** who I had spoken with before at length for insurance that ARW offers. As before, Jason was expertise in conveying the insurance available and the reason why ARW was the insurance to have. I had already insured all my appliances and ac. I soon as I heard the value and pricing to insure the sewer and water lines from my property to the utilities end of the street; I was sold. I have used the ARW insurance because my dryer went out. I paid the 50 dollar fee and the repair man was there that afternoon. After having to wait just one day for parts; I was back drying clothes as if the machine was new.
I highly recommend ARW and Jason ** as your go to guy - for these types of insurance needs - on items that are used frequently and unfortunately do fail; in our homes. Jason has an easy going attitude and factual knowledge that is easy to understand. He has a friendly and honest attitude and not a pressure or rude sales pitch; that we find in lives these days.. You will not be disappointed by ARW. If are lucky enough to reach Jason ** when you call ARW; tell him I said hello and thank you.
Hello Patrick,
Thank you so much for taking the time to write your review. We are thrilled that you had such an amazing experience with us! We’re glad to have you as a customer. If you have any questions or concerns, please contact us back at 888-808-8886 or customerinfo@arwhome.com.
Sincerely,
ARW Home Services
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Mr. ** in the Florida office was amazing! He was SO patient, informative, polite to the 9 for sure and just an overall pleasure to do business with. He DID NOT pressure me in any way to upgrade my services, but instead educated me on how upgrading would be a benefit to me. He took the necessary time (even though it was well over the 30 minute time limit the reps get; which I feel is EXTREMELY rude for a company to do) to make sure he answered all my question to where I understood. I absolutely enjoyed speaking with him and I told him talking with him helped me to not cancel my service with ARW.
Not only is ARW's website HORRIBLY laid out, but it is missing information that potential customers would want to see to help them determine if they would want service from the company. Also, for us customers who have an account with ARW, that account layout is a joke as well. I've had claims and nowhere in my account does it show that I've made a claim, the progress of it or that it has been completed. ARW, get your online website and customer accounts a HUGE makeover. Again, as for Mr. **, you rock, you're a great customer service agent and I wish you the best of luck. Hopefully our paths will cross again.
Hello Jillian,
Thank you so much for taking the time to write your review and recommendation. We are thrilled that you had such an amazing experience with Kevin! We’re glad to have you as a customer and we will address your concerns. If you have any questions or concerns, please contact us back at 888-808-8886 or customerinfo@arwhome.com.
Sincerely,
ARW Home Services
The American Home Warranty was sold to me without the upfront verbal option to do the add on unit, as the representative inquired about my level of home (2 levels), including the number of units in my home (verbally informed of 2 units in home). At "NO" point did the representative educate/advise me of the add on unit option/cost, at which point would have allowed me the option to make the decision of the home warranty. This resulted in only (1) home unit being covered after 2+ years of having the coverage. Informed corporate, as advised to resolve matter by credit; add on to cover second unit (30) day wait period. Thank you for the resolution.
Hi Isia,
Thank you so much for sharing your feedback with us. We appreciate you giving us the chance to make things right. Thank you for choosing ARW, and we look forward to continuing to work with you.
Sincerely,ARW Home
When I lost my debit card given to ARW for the purpose of automatic monthly billing, I missed my payment for the month. Joel helped me set up my newly issued card and set payment for two days out (since no funds had yet been added to the account since receiving the newly issued card). Joel also sent me immediately at my request a statement of coverage for the warranty which I had requested in an earlier telephone call with a different representative but had not received. Joel was knowledgeable, courteous, helpful, and professional throughout our interaction. Based on this call I would recommend ARW for its customer service/billing department. The content of my review is not influenced by the small incentive received to write a review.
Hi Fred,
Thank you so much for sharing your feedback with us. We are happy to hear that Joel was able to help with setting up your new card and providing your statement coverage. We appreciate you giving us the chance to make things right. Thank you for choosing American Residential Warranty, and we look forward to continuing to work with you.
Sincerely,ARW Home
I spoke to Matt, he was very helpful, gave me all the information I needed. He was very attentive and gave me the right help for my needs. Last month I called and spoke to someone else, I did not get the same service. I received a text message today saying that my subscription was due with the incorrect amount. I'm out of the country so I had to make a long-distance call. Matt was efficient, took care of business updating my chart and advising me properly. I'm thankful he answered the phone when I called. Thank you.
Hi Ortensia,
Thank you so much for sharing your feedback with us. We are happy to hear that Matt was able to help with your subscription issues, and we appreciate you giving us the chance to make things right. Thank you for choosing ARW and we look forward to continuing to work with you.
Sincerely,American Residential Warranty
Karen was very professional and explaining the situation at hand. We need more people like her in this world. It’s not so much on what she said. Is how she said it which was a pleasure to pay my bill.
Hello Jose,
Thank you so much for taking the time to write your review. We are thrilled that you had such an amazing experience with us! We’re glad to have you as a customer. If you have any questions or concerns, please contact us back at 888-808-8886 or customerinfo@arwhome.com.
Sincerely,
ARW Home Services
A letter from the CEO, undated...another example of poor communication with ARW. Telling me the experience would improve BUT the costs will rise. That is always a good customer relations ploy. Also suggesting claims would take place in the US... I am sure they took place in the US...just the operators used were cheaper labor...and could not understand English. I am disgusted with ARW and the CEO Brauser.
Hello Joe,
Thank you so much for taking the time to write your review. We work hard to provide the best service to our customers. We apologize for any inconvenience that this situation might have caused you. Please contact us back to answer any questions or concerns that you may have at 888-808-8886.
Sincerely,
ARW Home Services
My payment didn't go through and the representative was very helpful and friendly even called me back the next day as promised. I don't remember her name but please give her credit for this review. She was great.
Hello Angela,
Thank you so much for taking the time to write your review. We are thrilled that you had such an amazing experience with us! We’re glad to have you as a customer. If you have any questions or concerns, please contact us back at 888-808-8886 or customerinfo@arwhome.com.
Sincerely,
ARW Home Services
Very professional experience this morning working with Charlene renewing my account. She was very attentive to my situation and took care of me in an excellent and professional manner. Extremely satisfied with my interaction today! Charlene is an exceptional employee!
Hello Larry,
Thank you so much for taking the time to write your review. We are thrilled that you had such an amazing experience with us! We’re glad to have you as a customer. If you have any questions or concerns, please contact us back at 888-808-8886 or customerinfo@arwhome.com.
Sincerely,
ARW Home Services
The young lady was very helpful and understanding, she was calling me about payment, told me what happened with the bank card. Will be getting a new one today after 4 and they said my money should be available tom.
Hello Norma,
Thank you so much for taking the time to write your review. We are thrilled that you had such an amazing experience with us! We’re glad to have you as a customer. If you have any questions or concerns, please contact us back at 888-808-8886 or customerinfo@arwhome.com.
Sincerely,
ARW Home Services
ARW Home Company Information
- Social media:
- Company Name:
- ARW Home
- Formerly Named:
- American Residential Warranty
- Address:
- 901 Yamato Road, Suite 100E
- City:
- Boca Raton
- State/Province:
- FL
- Postal Code:
- 33431
- Country:
- United States
- Website:
- americanresidentialwarranty.com