ARW Home Reviews
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About ARW Home
American Residential Warranty (ARW) Home is a home warranty company that serves all 50 states. Each service call costs $125, and you can choose a local or in-house technician. Plans start 30 days after the purchase date and provide 24/7 emergency response on a variety of systems and appliances.
- Covers systems and appliances regardless of age or model
- No limit on the number of claims
- Covers multifamily homes and condominiums
- Doesn't cover the cost of maintenance
- Coverage caps on systems and appliances
- No add-ons for appliances
Helpful Reviews
What is ARW Home?
ARW Home, also known as American Residential Warranty, is a home warranty provider that offers service contracts designed to help homeowners cover the cost of repairing or replacing major home systems and appliances. The company operates nationwide and allows customers to choose between local contractors or ARW’s in-house technicians for service requests.
ARW Home coverage and plans
ARW Home offers three plans: Kitchen Plus, Platinum and Platinum Premier.
| Coverage | Kitchen Plus | Platinum | Platinum Premier |
|---|---|---|---|
| Air conditioning |  |  | |
| Heating | | | |
| Plumbing | | | |
| Electrical | | | |
| Ductwork | | | |
| Sump pump | | | |
| Water heaters | | | |
| Interior plumbing lines | | | |
| Interior electrical lines | | | |
| Exterior sewer lines | | | |
| Exterior water lines | | | |
| Refrigerators | | | |
| Dishwashers | | | |
| Oven | | | |
| Range | | | |
| Cooktop | | | |
| Built-in microwaves | | | |
| Built-in food centers | | | |
| Garbage disposals | | | |
| Trash compactors | | | |
| Ice maker | | | |
| Instant hot/cold water dispensers | | | |
| Range exhaust hood | | | |
| Kitchen exhaust fan | | | |
| Clothes washers | | | |
| Clothes dryers | | | |
| Toilets | | | |
| Whirlpool bathtub | | | |
| Faucets | | | |
| Ceiling fans | | | |
| Attic fan | | | |
| Central vacuums | | | |
| Doorbells | | | |
| Garage door openers | | | |
| Roof leak repairs | | | |
| Main breaker | | | |
| Plumbing stoppages | | | |
| Home electronics | | | |
| Smoke detectors | | | |
| Jetted tub components | | | |
| Monthly premium cost | $39.99 | $59.99 | $89.99 |
| Annual premium cost | $479.99 | $779.99 | $1,019.99 |
| Type | Appliances | Systems | Combo |
| Plan name | Kitchen Plus | Platinum | Platinum Premier |
| Monthly cost | $39.99 | $64.99 | $84.99 |
| Annual cost | $479.99 | $779.99 | $1,019.99 |
| Monthly cost | $39.99 | $64.99 | $84.99 |
| Monthly cost | N/A | N/A | N/A |
| Monthly cost | N/A | N/A | N/A |
ARW Home also offers a variety of add-on coverage options:
- Water and sewer line plans: These plans cover the most common causes of damage or loss on water and sewer lines, including wear and tear, rust, tree or plant root damage, fluctuations in temperature and pressure system failure. The company offers a combined water and sewer line protection plan that features a $100 deductible, $2,500 in cover per line per 12-month period and a 60-day guarantee on parts and labor.
- Ultimate electronics plan: This plan offers added protection that's not found in a manufacturer’s warranty. It covers an unlimited number of devices, one laptop battery replacement annually, power surge protection and spills, drops and cracked screens on portable devices.
- Pool coverage: This plan covers all above-ground, accessible, working components and parts of your pool’s heating and pumping systems. It also covers your gaskets, motor, primary circulator pump and backflush and check valves.
ARW Home cost
ARW Home’s plans range from $39.99 to $84.99 per month. Below are the monthly costs for each of ARW Home’s coverage plans and optional add-ons. The cost of optional coverage can become quite high if you want to receive comprehensive coverage.
| Coverage plan | Cost per month |
|---|---|
| Kitchen Plus | $39.99 |
| Platinum | $64.99 |
| Platinum Premier | $84.99 |
| Water line protection plan | $10.99 |
| Sewer line protection plan | $12.99 |
| Water and sewer line protection plan | $17.99 |
| Ultimate electronics plan | $23.99 |
| Pool coverage | $13.99 |
ARW Home coverage exclusions
ARW Home’s coverage doesn’t protect against any preexisting conditions, defects or deficiencies. These are things most home warranty companies don’t cover, but some do — so if this coverage is important to you, you may want to choose a different company.
Other coverages excluded from ARW Home’s plans include:
- Smoke detectors
- Fireplaces
- Roof leaks
- Ice maker in your refrigerator
ARW Home claims and coverage limits
To file a claim with ARW Home, go to the company website and select “Submit a claim” from the options provided. Then follow the instructions to submit your claim. You can also call to submit a claim.
Coverage limits
The following table lists ARW Home’s coverage limits for various items and systems. There are several other exclusions that apply beyond the dollar limit per contract term. You can view a sample contract on the company website for more information.
| Coverage | Limit per contract term |
|---|---|
| Ceiling and attic fans | $500 |
| Central air conditioning system | $2,500 |
| Ductwork | $500 |
| Electrical system | $500 |
| Lawn sprinkler system | $200 |
| Limited roof leak | $500 |
| Plumbing system and stoppage | $500 |
| Pool/spa equipment | $500 |
| Septic system | $500 |
| Septic tank pumping | $200 |
| Sump pump | $500 |
| Well pump | $500 |
| Whirlpool tub | $500 |
| Whole home humidifier | $500 |
| Whole home water softener | $500 |
| Wine refrigerator | $500 |
ARW Home FAQ
Where is ARW Home available?
ARW Home is available nationwide in all 50 states.
How do I file a claim with ARW Home?
To file a claim with ARW Home, call 888-508-8886 or click the “Claims” tab on the company website and complete the form. If you are a resident of Texas, California, Virginia or Iowa, you must call 800-863-8600.
Can you cancel your home warranty with ARW Home?
Yes, you can cancel your home warranty with ARM Home at any time, subject to ARW’s cancellation terms. All of its home warranty plans come with a 30-day money-back guarantee.
How long does coverage take to start?
ARW Home coverage begins 30 days after the purchase date of your policy.
Still have questions?
Is ARW Home legit?
Yes, ARW Home is a legit home warranty company based in Boca Raton, Florida. ARW Home stands out for its nationwide availability and allowing customers to choose between local contractors and in-house technicians.
Like most major home warranty companies, ARW Home offers tiered plans, optional add-ons and a 30-day waiting period before coverage begins. Its coverage structure and exclusions are generally in line with industry standards, particularly when it comes to preexisting conditions, cosmetic damage and certain appliances or systems that are commonly excluded across the market.
However, ARW Home’s pricing and coverage limits may be less competitive for some homeowners when compared to other providers that offer lower service fees or higher payout caps on major systems.
ARW Home Reviews
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Reviewed Oct. 31, 2025
As a new homeowner, looking for home warranties has been a major task. Finding one to meet your needs is just one part of the equation, finding a company to help with equipment failures in itself is another. There were times where I had double warranty, just to make sure that things are covered. If anything happened but is, I found out not all warranty companies are the same. Most of them are very disappointing, but American Residential Warranty hands down is the best warranty you could put your money in. Knowing that they care about your situation and helping you fix problems that may arise at the worst time is what makes this company great.
You may think a $125 is a lot for a deductible, but from someone who knows a cheaper deductible of $60 doesn't mean nothing, like First Premier Home Warranty is a great example of a warranty company to AVOID at all cost. ARW is the only warranty company that understands the way you feel when you have a problem and the best part is, they always communicate with you to make sure everything is going well.
Thank you so much for sharing your experience as a new homeowner selecting a home warranty. It’s fantastic to hear that American Residential Warranty has provided you with the satisfaction you're seeking. We strive to genuinely care about our customers’ needs, ensuring swift solutions when unexpected challenges arise. While we understand that a higher deductible like $125 can seem considerable, we're glad you found it worthwhile and have recognized the value in comparative service. It bolsters our commitment to always communicate effectively. We're delighted to have you as a valued customer! If there’s anything more we can assist with, please don’t hesitate to reach out again.
Reviewed Oct. 4, 2025
I’ve had a few repairs done and have had no problems with American Residential over the 10 years I’ve been with them. I pay ARW 100 bucks and that ain’t bad. They’re good although they need more people in their network.
Thank you for sharing your wonderful experience with us! We are genuinely pleased to hear that you've been consistently satisfied with our services over the past decade. Your mention of our prompt response and the peace of mind we strive to provide is greatly appreciated. We're continually working on expanding our network to enhance customer service experiences, and your insights are invaluable. If there's anything else we can do to assist you, please feel free to reach out. Looking forward to many more years of servicing your home warranty needs.
Sincerely,American Residential Warranty
Reviewed May 6, 2026
I’ve been with American Residential for a few years now. When I submit a claim, sometimes it's long, sometimes it's not. But the reps I interacted with have been very good. However, when you’re on the phone, you should be able to hit zero and take you to an operator right away, if you choose that. My recent claim was for the AC unit, and the fan broke. They had to replace the parts on the fan for the outside. The tech who came out was very polite and professional. Then, I got another and the tech was a bad one. Because he was in a rush, trying to get out of there. He didn't even do anything. I just reported what happened, and that was it, and then they got me a different person.
Thank you for taking the time to share your experience with American Residential Warranty. We appreciate your feedback about operator accessibility; we aim to offer convenience whenever possible. We're happy to hear you've had friendly, professional interactions with some technicians. I apologize for the inconsistency you faced. Please be assured we've addressed this promptly, resulting in a different, satisfactory resolution for you. If there's anything more we can assist with, do reach out anytime.
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Reviewed May 2, 2026
I've been dealing with ARW Home for so long. I reach out to them by phone. Customer service is good. Every time I reach out to them, they get me the service I need. The last time that I had something going on, I had a drainage problem and they sent someone out. They came and looked at it, and then they left and said they had to recalibrate something to get an approval. I got frustrated with that because it took them a couple of days and I didn't want my system to back up and overflow inside my house because it was running over on the outside. So, that took a couple of days and I was really afraid. I had to keep going outside looking. Every time somebody goes to the bathroom, I go outside to make sure stuff was running out. So, that frustrated me.
I was calling because I made my payment that I was supposed to make, I did everything I was supposed to do, and it's been a couple of days and I don't know what's going on. I'm afraid my house is going to get backed up from my sewage and that's going to be terrible. Then that's going to cost me flood damage in my house from the sewage. They finally got it fixed. So, I was a little bit comfortable then. They did a good job.
Thank you for taking the time to share your experience.
We’re glad to hear that our team was able to assist you and ultimately resolve the issue, and that the service provided met your expectations. We also understand how concerning a drainage issue can be, especially while waiting for approval and service to be completed.
We appreciate your patience throughout the process and are pleased to know the repair was completed successfully. Thank you for choosing ARW Home—we value your continued business.
Reviewed April 4, 2026
The concierge called me about ARW Home and when this was presented, it made a lot of sense. I've had it for two years now and the package that I have is good for the premium that we pay. I call when I submit a claim and the process is easy. It’s always very good dealing with the reps. But the person who came to service gave a very wrong review. I have a 20-year-old system and he said it went bad due to bad maintenance. But ARW spoke to my service person and understood the situation, and they compensated me for it.
Thank you for sharing your experience with ARW Home. We're pleased to hear that the claims process has been straightforward and that our representatives have provided excellent service. We apologize for the misunderstanding regarding the review by the service technician, and we're glad to learn that we were able to understand and rectify the situation promptly. Feedback like yours is invaluable as it helps us ensure every aspect of the customer experience is thoroughly addressed and improved upon. If there's anything else we can do for you, now or in the future, please don't hesitate to reach out. We appreciate your continued loyalty and trust in our service.
Reviewed March 28, 2026
I had the pleasure of speaking with the "Good Karen" in regards to my payment issue. I truly appreciated her empathy and understanding as to not having a debit card at the moment because my wallet was stolen and my bank was mailing me one which would take 7-10 days. She even went as far as to ask if the 3 dollar fee for using my bank account instead could be waived. The $3 may not seem like much but when your bank account has been literally cleaned out it means a great deal. The gesture alone made me feel appreciated and valued as a customer. She truly made my morning much easier and helped me make sure my home stayed covered. Thank you Good Karen!
Thank you for sharing your heartwarming experience! We're delighted to hear about the thoughtful assistance you received from our agent. It's wonderful that "Good Karen" was able to extend special care during a challenging moment, making sure you felt valued, especially given the circumstances of your situation. Such empathetic gestures amplify our commitment to ensuring excellent customer service. Please don’t hesitate to let us know if there is anything else we can do for you. We're always here to support and serve you with dedication.
Reviewed March 27, 2026
I own my house here, and the house is 106 years old right now. Things are starting to break down. I had another home warranty and they tripled their price on me. I started looking around for the best deal or the deal I had and ARW matched it just perfectly.
So far, their service has been pretty good. It started out a little rough. The salesman, John, we talked for a while and talked about the different policies. I thought I made the payments in a policy but they kept calling me about, "You need to get a policy." I kept saying I had one. They could not find my policy to start with. But everything got ironed out and it's working fine so far.
I called them and that was a challenge to get a hold of somebody because I didn't have a number to start with to get to the claims department and kept having to bother John about trying to find a number. But I have all the numbers now and I just call up and tell them what I need and they get me a service tech out here.
MetroPower came out, and they have always been good and polite. They scared me to death the first time they came out here to work on my dryer. They took the whole dryer apart. Two guys came out and they tested the stuff. The next thing I know, they were taking the panels off the top, off the bottom. They said it was just a wire off and they put it back, what the problem was. But it wasn't two weeks later, it stopped drying again and they came back out and fixed something.
The third time they came out, I was getting mad because they hadn't fixed it, because it worked for a while, and it would quit drying again. It's still working now, but it hasn’t been quite 30 days yet since the last time they fixed it. But they seemed to know what they were doing. The guys have always been good and knowledgeable as well.
The service calls are a little high, but I understand that with the price increases. That was another reason I went to ARW; the other company raised its service call prices. ARW has been a good company so far. They've answered all my complaints about getting things done, and they've been there to do it.
Thank you for sharing your detailed experience with ARW Home. We are delighted to hear that, overall, you have been satisfied with our service and felt we provided a good value compared to your previous warranty provider. We apologize for the initial confusion in setting up your policy and any inconvenience this may have caused. Our team will take your feedback into account to streamline the onboarding and support process. We're also sorry you experienced multiple service visits before your dryer was fully repaired but are thankful for your recognition of our technicians' politeness and expertise. We're pleased the repairs have been effective thus far and will continue striving to maintain high levels of service for your home management needs. Should you require any additional assistance in the future, please do n't hesitate to return in touch. We're here to ensure your experience with us remains positive and efficient. Thank you for trusting ARW Home, and we look forward to serving you diligently.
Reviewed May 18, 2026
Kara was a pleasure speaking with her. She is knowledgeable and patient, too.
Thank you for sharing your positive experience with Kara. We’re thrilled to hear that she was knowledgeable and patient during your interaction. Our team takes pride in providing exceptional service, and it’s wonderful to know that’s reflected in your experience with her. Should you need any further assistance or have additional inquiries, feel free to reach out. We appreciate your feedback.
Reviewed May 16, 2026
Karen was great, I don't give a 5 to anyone, but she gets a 4+.
Thank you for sharing your experience with Karen, and we are so glad to hear she provided great service. We appreciate the recognition and are delighted you had such a positive interaction. Feedback like yours encourages us to continue delivering our best. We appreciate your rating and are thrilled to have you as a valued customer. If there's anything else we can do, please let us know!
Reviewed May 16, 2026
Excellent service by Nove service person that took my payment!. Great experience!!!! Nove was very courteous, patient and answered all of my questions.
Thank you for sharing your experience with Nove. We're thrilled to hear that you received courteous and patient assistance, and it's wonderful that Nove effectively answered all your questions during your transaction. Our team is dedicated to providing exceptional service. Your feedback is greatly appreciated, and if you ever need further assistance, please feel free to reach out. We look forward to continuing to serve you.
Reviewed May 15, 2026
Kevin from ARW called about my claim - he was friendly, helpful and thorough explaining the outcome and giving me options. He’s been the most pleasant person from ARW I’ve talked with so far. Thank you for the help today.
Thank you for sharing your positive experience with Kevin. We're delighted to hear that he could assist you effectively and provide friendly, thorough guidance for your claim. Our team is dedicated to delivering professional service, and it's great to see our efforts reflected in your experience. If you need any further assistance, please feel free to reach us. We appreciate your feedback and your trust in us.
Reviewed May 15, 2026
Chante was extremely helpful. She expedited my issue and I was pleased with the end result. I needed to cancel my policy for other reasons than quality of service. My policy was brand new. And I was having difficulty getting that taken care of.
Thank you for sharing your positive experience with Chante. We're thrilled to hear she was able to efficiently assist you with canceling your policy. Your feedback helps us ensure our team continues to deliver swift and knowledgeable service, even beyond common requests. If there's anything else you need, please don't hesitate to reach out. We wish you the best and appreciate your valued communication.
ARW Home Company Information
- Social media:
- Company Name:
- ARW Home
- Formerly Named:
- American Residential Warranty
- Address:
- 901 Yamato Road, Suite 100E
- City:
- Boca Raton
- State/Province:
- FL
- Postal Code:
- 33431
- Country:
- United States
- Website:
- americanresidentialwarranty.com
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