ARW Home

ARW Home

ARW Home
4.4(2,452)
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$34.99 to $124.99
Monthly premium cost
50 states
Availability
30 days (60 days for parts)
Labor guarantee
$55
Service fee
Overall Rating4.4 out of 5
See all 2,452 reviews

About ARW Home

ARW Home sells home warranty plans in all 50 states. Its plans cover a mix of systems, appliances and electronics, starting at $24.99 per month at the time of publishing for an electronics-only plan. Its highest level of coverage, the TotalMax, includes additional benefits like washer, dryer and humidifier coverage for $89.99 per month.

    Pros & Cons

    Pros

    • Electronics warranty plans
    • No long-term contracts

    Cons

    • Washer and dryer only covered in top-tier plan
    • Low coverage caps
    • Can be expensive

    Bottom Line

    ARW Home sells three coverage plans with plenty of add-on options. It doesn’t require a long-term contract. Total coverage may be expensive for some homeowners, but the additional services may outweigh the extra cost.

    Featured Reviews

    Verified
    Aubrey, TX

    I like that I'm able to call American Residential Warranty, get a response within a day, and my issue gets fixed. With my previous provider they would tell me that someone came to...

    Read full review
    Verified
    Tx, TX

    I've submitted several claims for my stove, dishwasher, washing machine and plumbing. They went well. The only issue was when I submitted a claim for my garbage disposal. It took ...

    Read full review

    ARW Home coverage and plans

    ARW Home offers three plans: ApplianceMax, SystemsMax and TotalMax.

    Covered itemsApplianceMaxSystemsMaxTotalMax
    Refrigerator
    Range/oven/cooktop
    Dishwasher
    Built-in microwave
    Garbage disposal
    Kitchen exhaust fan
    Central air conditioning
    Central home heating
    Humidifier
    Ductwork
    Plumbing system
    Plumbing stoppages
    Water heater
    Interior electrical system
    Garage door opener
    Ceiling fan
    Washer
    Dryer

    ARW Home also offers a variety of add-on coverage options:

    • Water and sewer line plans: These plans cover the most common causes of damage or loss on water and sewer lines, including wear and tear, rust, tree or plant root damage, fluctuations in temperature and pressure system failure. The company offers a combined water and sewer line protection plan that features a $100 deductible, $2,500 in cover per line per 12-month period and a 60-day guarantee on parts and labor.
    • Ultimate electronics plan: This plan offers added protection that's not found in a manufacturer’s warranty. It covers an unlimited number of devices, one laptop battery replacement annually, power surge protection and spills, drops and cracked screens on portable devices.
    • Pool coverage: This plan covers all above-ground, accessible, working components and parts of your pool’s heating and pumping systems. It also covers your gaskets, motor, primary circulator pump and backflush and check valves.

    ARW Home cost

    Below are costs per month for each of ARW Home’s coverage plans and optional add-ons. The cost of optional coverage can become quite high if you want to receive comprehensive coverage.

    Coverage planCost per month
    ApplianceMax $45.99
    SystemsMax $59.99
    TotalMax $84.99
    Water line protection plan $7.99
    Sewer line protection plan $9.99
    Water and sewer line protection plan $17.99
    Ultimate electronics plan $24.99
    Pool coverage $13.99

    ARW Home coverage exclusions

    ARW Home does have a few exclusions to be mindful of. Its coverage doesn’t protect against any preexisting conditions, defects or deficiencies. These are things most companies don’t cover, but some do — so if this coverage is important to you, you may want to choose a different company.

    Other coverages excluded from ARW Home’s plans include smoke detectors, fireplaces, roof leaks and the ice maker in your refrigerator.

    ARW Home claims and coverage limits

    ARW Home makes it easy to file a claim. To get started, go to the company website and select “submit a claim” from the options provided. Then follow the instructions to submit your claim.

    Coverage limits

    The following table lists ARW Home’s coverage limits for various items and systems. There are several other exclusions that apply beyond the dollar limit per contract term. You can view a sample contract on the company website for more information.

    CoverageLimit per contract term
    Ceiling and attic fans $500
    Central air conditioning system $2,500
    Ductwork $500
    Electrical system $500
    Lawn sprinkler system $200
    Limited roof leak $500
    Plumbing system and stoppage $500
    Pool/spa equipment $500
    Septic system $500
    Septic tank pumping $200
    Sump pump $500
    Well pump $500
    Whirpool tub $500
    Whole home humidifier $500
    Whole home water softener $500
    Wine refrigerator $500

    ARW Home FAQ

    Is ARW Home legit?

    ARW Home is a reputable company that provides home warranty services in all 50 states. For customers who want more coverage options and aren’t concerned about having to submit their claims by phone, ARW Home’s plans are comprehensive and flexible enough to be a good option. However, for those who want a more tech-forward approach to warranty coverage and need higher coverage caps, a different company may be a better fit.

    What is ARW Home?

    ARW Home (formerly American Residential Warranty) is a home warranty company headquartered in Boca Raton, Florida, that offers three coverage plans. ARW Home services warranties in all 50 states and Washington, D.C.

    How does ARW Home work?

    The company covers a wide range of systems and appliances, including plumbing stoppages, electrical systems and heating and cooling systems. It also offers several add-on coverage options.

    Where is ARW Home available?

    ARW Home is available in all 50 states.

    Does ARW Home require a home inspection?

    ARW Home doesn’t require an inspection in order to determine the condition of your appliances and systems, but it does have a 30-day waiting period in place to protect itself from paying for preexisting conditions (which aren’t covered regardless).

    Is there a cancellation fee for ARW Home?

    There may be a cancellation fee, depending on your situation. If you cancel within the first year and have used the company’s services, you may be charged a $49 termination fee or the cost of the service provided. If you cancel within the first 30 days of service, you’ll be refunded the full agreement price. The only way to cancel is to contact American Residential Warranty in writing at its physical address.

    Can I get an ARW Home warranty without signing a long-term contract?

    ARW Home doesn’t require any long-term contracts. You have the option to pay monthly or annually with no difference in price.

    Can I choose my own service provider for repairs with ARW Home?

    ARW Home has a network of providers it will choose from. If one of the company’s providers isn’t available for the requested service, you may be able to choose your own, but your provider will need to show proof of insurance and be fully licensed.

    ARW Home Reviews

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    Page 1 Reviews 0 - 5
    Verified purchase
    Customer ServiceClaims HandlingPunctuality & Speed

    Reviewed July 24, 2023

    We like how fast the repair guys come about getting things fixed. They had to come out recently about our dryer, because the heating element went out. They said that they couldn't come for almost a week, but I asked them, "Please, if they could come before that," and they sent someone within two days. The repair people spoke to us about what the issue was, and we explained that it stopped getting hot, then they went in the basement. We didn't go with them, but we assumed they checked out what was going on, because they came up and told us then that they were able to fix it a bit that it would work for a day or two until the part we had to wait for came in. It worked until the part came in. Also, they informed us it could be a week to 10 days, and it was only 2 days later. I was very happy with that.

    I like the experience that we've had with American Residential Warranty. I like where we can get in touch with them right away for a claim, and they're very friendly over the phone. They get us what we need to be able to fix things as soon as possible. Since we've had the home warranty, we've had four things that they needed to come in for through the years. They were very reliable and kind, and they did the job really good. I would definitely recommend them.

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    ARW Home
    Response from ARW Home

    Hello Helen,

    We appreciate your kind words! You're a valued customer to us! If you have any questions or concerns, please contact us at 888-508-8886 or email us at customerinfo@arwhome.com.

    Sincerely,

    ARW Home Services

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      Verified purchase
      Claims HandlingCoverageTechPriceRefunds & Payouts

      Reviewed July 22, 2023

      When there is an issue with one of my appliances, I can just call ARW and schedule an appointment for somebody to come out and look at it. And there's no additional cost out of my pocket. I have had issues in the past with people giving me misinformation, but once that was clarified, I've not had any issues with calling and submitting a claim or even following up on it. The contractors have been good. I’ve heard some horror stories of individuals who have used this company also and the contractors they have had the displeasure of working with. But in my own personal experience, the contractors seem to be knowledgeable of what the issues are.

      The product that ARW provides is good. I've had simple fixes like someone coming in and changing the igniter on my oven, to people coming in and looking at my washer and it not being able to be replaced, and then sending me a check for a replacement. ARW alleviates a lot of the headache of trying to figure out how to contact someone, where to find a contractor, how long it's going to take and what additional cost they're going to charge you to fix something. You'll pay your initial fee and then those contractors come out and either fix it or make a recommendation that it's not able to be fixed. I have not had any issues thus far and I would recommend having that peace of mind of having your major appliances and things covered, especially if they're not under a manufacturer warranty anymore.

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      ARW Home
      Response from ARW Home

      Hello Tawanna,

      We appreciate your kind words! You're a valued customer to us! If you have any questions or concerns, please contact us at 888-508-8886 or email us at customerinfo@arwhome.com.

      Sincerely,

      ARW Home Services

      Verified purchase
      Customer ServiceTechPrice

      Reviewed April 3, 2023

      I happen to suffer from PPMS, (Primary Progressive Multiple Sclerosis) and it creates what's known as MS brain fog, which means it is very hard for me to remember things. Anyway, I had a horrible experience with my last warranty company because they would withdrawal money from my account on the wrong date and they never once sent out a technician after I told them my refrigerator stopped working and that I was about to lose over $300 of food that I just bought. They didn't care. I lost all of the food that I just bought and had to go to a used appliance store to get another refrigerator. I lost almost $1,000 after the food and cost to replace my fridge. And when I decided to go with ARW, I told the agent to set my payments for the 3rd of each month but that must have been lost in translation because I received a text message that said I missed my payment date.

      Long story short, I called this morning and spoke with Joel. He was very kind and patient with me as I explained all the above to him. He also assured me that he made it so that all future payments would not be taken out before the 3rd, except for if the 3rd was on a Saturday or Sunday then it would come out on the Friday before, but that is perfectly fine with me. In conclusion, I would just like to say, keep up the good work.

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      Response from ARW Home

      Hello Kimber,

      Thank you so much for taking the time to leave your review. We're thrilled that you had such an amazing experience with our company. If you have any questions or concerns, please contact us at 888-808-8886 or customerinfo@arwhome.com.

      Sincerely,

      ARW Home Service

      Verified purchase
      Customer ServiceSales & Marketing

      Reviewed March 15, 2023

      I was contacted by Jason ** who I had spoken with before at length for insurance that ARW offers. As before, Jason was expertise in conveying the insurance available and the reason why ARW was the insurance to have. I had already insured all my appliances and ac. I soon as I heard the value and pricing to insure the sewer and water lines from my property to the utilities end of the street; I was sold. I have used the ARW insurance because my dryer went out. I paid the 50 dollar fee and the repair man was there that afternoon. After having to wait just one day for parts; I was back drying clothes as if the machine was new.

      I highly recommend ARW and Jason ** as your go to guy - for these types of insurance needs - on items that are used frequently and unfortunately do fail; in our homes. Jason has an easy going attitude and factual knowledge that is easy to understand. He has a friendly and honest attitude and not a pressure or rude sales pitch; that we find in lives these days.. You will not be disappointed by ARW. If are lucky enough to reach Jason ** when you call ARW; tell him I said hello and thank you.

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      Response from ARW Home

      Hello Patrick,

      Thank you so much for taking the time to write your review. We are thrilled that you had such an amazing experience with us! We’re glad to have you as a customer. If you have any questions or concerns, please contact us back at 888-808-8886 or customerinfo@arwhome.com.

      Sincerely,

      ARW Home Services

      Verified purchase
      Customer ServiceClaims Handling

      Reviewed March 8, 2023

      Mr. ** in the Florida office was amazing! He was SO patient, informative, polite to the 9 for sure and just an overall pleasure to do business with. He DID NOT pressure me in any way to upgrade my services, but instead educated me on how upgrading would be a benefit to me. He took the necessary time (even though it was well over the 30 minute time limit the reps get; which I feel is EXTREMELY rude for a company to do) to make sure he answered all my question to where I understood. I absolutely enjoyed speaking with him and I told him talking with him helped me to not cancel my service with ARW.

      Not only is ARW's website HORRIBLY laid out, but it is missing information that potential customers would want to see to help them determine if they would want service from the company. Also, for us customers who have an account with ARW, that account layout is a joke as well. I've had claims and nowhere in my account does it show that I've made a claim, the progress of it or that it has been completed. ARW, get your online website and customer accounts a HUGE makeover. Again, as for Mr. **, you rock, you're a great customer service agent and I wish you the best of luck. Hopefully our paths will cross again.

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      Response from ARW Home

      Hello Jillian,

      Thank you so much for taking the time to write your review and recommendation. We are thrilled that you had such an amazing experience with Kevin! We’re glad to have you as a customer and we will address your concerns. If you have any questions or concerns, please contact us back at 888-808-8886 or customerinfo@arwhome.com.

      Sincerely,

      ARW Home Services

      Verified purchase
      Customer ServiceClaims HandlingCoverageTechPunctuality & Speed

      Reviewed Sept. 15, 2023

      I've been with American Residential for a while now. When I call and ask if something is covered, they would come back and tell me that it is. But they'll tell me I will be covered if I add something to it. The average consumer does not have all that money to come out of their pocket. That was why I agreed to go ahead on and get the coverage and then increase it.

      I had a plumbing issue with my faucet as it was leaking. The techs replaced it, which I was appreciative of. But with all the months and years that I have been paying for the home warranty, I could've done it on my own. I could have paid the plumber and the faucet. But I'm just one of those people that's afraid of not having any coverage.

      When I have a claim, I call American Residential and they tell me, "Hold on." They tell me I owe them $75 and I give them that from my account. There was a time I called and spoke to a foreigner. They kept saying, "Uh-huh, uh-huh, uh-huh." That's very annoying because that was not an answer. They didn't understand what I was saying.

      The contractors are through the American Residential so I'm hoping that they will be okay. But the last time they had sent me the plumber from Hers and His Plumbing, the lady was so nasty. They gave me time and I changed my schedule around it so I could accommodate them. They called me back and told me they couldn't accommodate that time. But I was the customer. Shouldn't they work around my schedule? I took off work to accommodate that time. The rep didn't want to hear it. When they called me back, they took my time. But it was just the idea of me having to argue with her back and forth about the time. If I'm paying, why are they arguing with me about my time?

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      Response from ARW Home

      Hello Judy,

      We apologize for the experience that you had with our company. A claims manager will be contacting you soon to assist you better. We appreciate your patience.

      Sincerely,

      ARW Home Services

      Verified purchase
      TechPunctuality & Speed

      Reviewed Sept. 15, 2023

      The technicians for the air conditioner were good. They knew their job and took care of everything. I've had a great experience with ARW. They are prompt at getting someone out to make repairs and I even had a case wherein I had to get someone else to make a repair and they reimbursed the money. So, they're good.

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      Response from ARW Home

      Hello Kathy,

      We're thrilled to know that you are satisfied with our services! You are a valued customer to us. If you have any questions or concerns, please contact us back at 888-508-8886 or email us at customerinfo@arwhome.com.

      Sincerely,

      ARW Home Services

      Verified purchase

      Reviewed Sept. 15, 2023

      Excellent professional experience with ARW Specialist Ms. **. Heard my issue and was kind enough to show empathy, and assisted me with my problem. One of the most pleasant experience I have had with ARW. My issue was due to an oversight on my bank account which cause my payment today not to go through.

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      Response from ARW Home

      Hello Alex,

      We're glad that your issue got resolved and that you got a 5 star service with one of our agents! You are a valued customer to us! If you have any questions or concerns, please contact us back at 888-508-8886 or email us at customerinfo@arwhome.com.

      Sincerely,

      ARW Home Services

      Verified purchase
      Customer Service

      Reviewed Sept. 12, 2023

      Yes I would recommend to a friend. Excellent service And polite people with courtesy Calls To make sure you get your payment on time Without loss of service. Claims Are easy to file and hassle free. I have the electronic plan added on and it's great. They either repair Or replace whatever electronic device you have.

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      Response from ARW Home

      Hello Wayne,

      We are so glad to know that you had a great experience with our company!

      If you have any questions or concerns, please contact us at 888-808-8886 or email us at customerinfo@arwhome.com. You are a valued customer to us!

      Sincerely,

      ARW Home Services

      Verified purchase

      Reviewed Sept. 12, 2023

      Joel was very helpful and a pleasure to speak with in regards to making a payment with ARW. My experience was amazing as usually as to my home warranty. Joel was friendly and informative and knows exactly what he is talking about. I highly recommend ARW to all of my family and friends. Great service!

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      Response from ARW Home

      Hello Crissy,

      We are so glad to know that Joel provided a 5 star service!

      If you have any questions or concerns, please contact us at 888-808-8886 or email us at customerinfo@arwhome.com. You are a valued customer to us!

      Sincerely,

      ARW Home Services

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      ARW Home Company Information

      Social media:
      Company Name:
      ARW Home
      Formerly Named:
      American Residential Warranty
      Address:
      901 Yamato Road, Suite 100E
      City:
      Boca Raton
      State/Province:
      FL
      Postal Code:
      33431
      Country:
      United States
      Website:
      americanresidentialwarranty.com

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