ARW Home Reviews

Thank you for taking the time to share your experience with ARW Home. We’re glad to hear that submitting your claims was easy and that our team was able to address your concerns by arranging a different service provider who completed the work promptly and professionally. We also appreciate your feedback regarding your initial service experience. Feedback regarding our service network is taken seriously and helps us continue evaluating the customer experience. Thank you for choosing ARW Home and for giving us the opportunity to assist you!

Thank you for sharing your detailed experience. We apologize for the challenges you faced with our automated system and the delays in processing your claim. It's concerning to hear about the difficulties in communication with the plumber and the extended wait time during such extreme weather conditions.

We want to ensure your next experience is smoother, and we'd like to address your concerns directly. Please reach out to our customer service team at your earliest convenience to discuss your experience further and to find a suitable resolution. Your feedback is crucial to us, and we are committed to improving our processes to better serve you in the future.

Thank you for the wonderful 5-star review! We’re delighted to hear that your experience with ARW Home has been such a positive one and that we’ve been able to assist with both your oven and heating system. It’s especially rewarding to hear that you found the process easy, communication responsive, and service timely. We truly appreciate your recommendation and are grateful you chose ARW Home for your home warranty needs!

Thank you for sharing your positive experience with ARW. We’re pleased to hear that filing a claim online was straightforward for you, and that the technician provided professional service once on site. We appreciate your understanding regarding the timing of the service, and it's great to know the resolution was satisfactory. We acknowledge your suggestion about filing multiple claims simultaneously, which is valuable feedback as we continually seek to improve our service offerings. Your decision to pay upfront and add extra coverage demonstrates your confidence in our service, and we're glad you find it beneficial. Should you need further assistance, feel free to reach out. Thank you for choosing ARW Home, and we look forward to serving you in the future.

Thank you for your review and your continued loyalty to ARW. We're glad to hear that your claims process has been smooth. We acknowledge the experiences some customers have with wait times which vary based on call timing, and appreciate your patience. Likewise, we understand pricing adjustments can be frustrating but are a trend across the industry. Your positive feedback is greatly appreciated, and we're here to support you with any future needs.

Robert, we’re sorry to hear that your recent experience did not meet your expectations. We would like to clarify that the request for maintenance documentation was not the result of a change to your plan requirements. The request was based on the service history of the A/C system and was intended to confirm that conditions previously identified by a service provider had been addressed before proceeding with a new service request.

We also take your concerns regarding the transfers and customer service experience seriously and are reviewing those interactions internally. We appreciate your feedback and the opportunity to clarify the circumstances surrounding your recent service request.

Thank you for your kind words! We're delighted to hear that our team was polite and helpful in filling your request. Your satisfaction is important to us, and we appreciate you taking the time to share your positive experience. If there's ever anything else we can do for you, please don't hesitate to reach out. We look forward to serving you again in the future!

Thank you for the wonderful 5-star review! We’re delighted to hear that Denise was professional, polite, and provided efficient service. We truly appreciate your kind words and thank you for choosing ARW Home!

Eli, ARW Home takes concerns regarding our service and coverage seriously. We respectfully disagree with the characterization that ARW refuses to pay claims or routinely denies coverage. We review service requests individually and administer them in accordance with the terms and conditions of the applicable plan. We have been unable to identify an ARW account associated with the name provided in this review and therefore cannot verify or address the specific circumstances described. We welcome additional information that would allow us to review the concerns raised appropriately.

Thank you for taking the time to share your positive experience with us. We are delighted to hear that our customer service team was able to understand and address your concerns effectively. Your satisfaction is important to us, and we are pleased that we were able to meet your expectations. If you have any further needs or questions, please don't hesitate to reach out. We look forward to continuing to provide you with excellent service.

Thank you for sharing your positive experience with us! We're thrilled to hear that your representative was able to assist you thoroughly and address your coverage needs. It’s always great to know that our team members are providing valuable and helpful support. Your feedback is greatly appreciated, and we'll be sure to pass along your kind words to him. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to continuing to serve you.

Thank you for sharing your experience. We are pleased to hear that our services met your expectations with professionalism. Your feedback is important to us as we continually strive to maintain high standards. If there's anything more we can do for you, please let us know. Thank you for choosing our service.

Thank you for sharing your positive experience with our team. We are thrilled to hear that Nove was able to assist you effectively and ensure that your needs were met. It's wonderful to know that our team provided step-by-step support to resolve your concerns. If you need any further assistance in the future, please don't hesitate to reach out. We appreciate your feedback and look forward to continuing to provide you with excellent service.

Thank you for sharing your positive experience with us. We're thrilled to hear that Garrett was able to assist you effectively and retain your business. It's always great to know our team members are delivering clear communication and resolving concerns to your satisfaction. Your feedback is greatly appreciated, and we'll be sure to pass along your kind words to Garrett. If you need any further assistance, please don't hesitate to reach out. We look forward to continuing to provide you with excellent service.

ARW Home

Thank you for taking the time to share your positive experience with us. We're delighted to hear that Denise was able to help resolve your issue effectively. Your satisfaction is important to us, and we’re glad to have met your expectations. If you need any further assistance, please don’t hesitate to reach out. We appreciate your feedback and look forward to serving you again in the future.

Thank you for sharing your positive experience with us! We’re delighted to hear that Karen was kind and provided clear explanations to help you understand everything. Your satisfaction is important to us, and we’re thrilled to know she made such a positive impact. If you need any further assistance in the future, please don’t hesitate to reach out. We appreciate your feedback and look forward to continuing to serve your needs.

Thank you for sharing your positive experience with ARW. We're delighted to know that the process of submitting your claim was user-friendly and that our team provided clear communication and timely assistance. It's great to hear that the professional service you received brought you peace of mind and that our coverage and pricing have met your expectations. Please don't hesitate to reach out if you need any further assistance in the future. We look forward to continuing to provide reliable support for your home needs.

James, we’re sorry for the frustration and inconvenience you experienced.

Our records reflect that after your service request was submitted, an ARW representative contacted you to discuss the reported garbage disposal issue and available service options. During that conversation, you expressed concern regarding the anticipated service timeframe and were advised of the option to use a service provider of your choosing and submit the service documentation for reimbursement consideration in accordance with the terms of your home service contract.

We understand that you subsequently had the issue addressed by a local service provider. A member of our leadership team will be reaching out directly to review the service performed and determine whether we can provide further assistance under the option previously discussed.

We appreciate your feedback and the opportunity to review this matter further.

Thank you for sharing your positive experience! We are thrilled to hear that your renewal process was quick and efficient, and that you received your discount without any hassle. Your satisfaction is our priority, and we're delighted to have made the process seamless for you. If there's anything else you need, please feel free to reach out. We look forward to continuing to serve your needs.

Thank you for sharing your positive experience with us! We're delighted to hear that Catalina was able to assist you effectively on your first call with ARW Home. It's great to know that your needs were met promptly. Catalina is indeed a valuable member of our team, and we'll be sure to pass along your kind words. If you ever require further assistance, please don't hesitate to reach out. We look forward to continuing to serve your home warranty needs.

Thank you for sharing your wonderful experience with us! We’re delighted to hear that the associate you worked with was knowledgeable, efficient, and thorough. It's fantastic to know that she made such a positive impression and is considered an asset to ARW Home. Your satisfaction is important to us, and we’re thrilled to have met your expectations. If you need any further assistance or have questions in the future, please don’t hesitate to reach out. We appreciate your feedback and look forward to serving you again.

Thank you for sharing your positive experience with us! We're delighted to hear that your conversation with our representative was wonderful and that you were pleased with the outcome. Your satisfaction is our top priority, and we're thrilled we could meet your expectations. If you need any further assistance, please don’t hesitate to reach out. We appreciate your feedback and look forward to serving you again in the future.

Thank you for sharing your wonderful experience with us! We're delighted to hear that our associate provided you with professional and efficient service. It's important to us that our team resolves your needs promptly, and we're glad they exceeded your expectations. If you have any more questions or need further assistance, please don't hesitate to reach out. We appreciate your feedback and look forward to serving you again in the future.

Thank you for sharing your experience with ARW Home. We're glad to hear that your interactions with our team have been positive and that the replacement of your water heater was carried out efficiently. We understand that covering the full cost can sometimes be challenging, and we appreciate your understanding of the warranty coverage limitations. Your feedback is important to us as we continually strive to improve our services. Should you have any questions or require further assistance, please feel free to reach out. We value your support and look forward to continuing to serve you.

We recognize the customer’s concerns regarding the timing, communication, and outcome of this claim. For clarity, ARW did not collect two service fees. The provider’s trip and diagnostic cost was applied toward the claim’s coverage limit and was not charged to the customer as an additional payment.

When the required part was determined to be unavailable, ARW offered a cash settlement calculated in accordance with the applicable coverage limit and Service Plan terms. The claim has been fully reviewed, and Claims management provided the customer with a detailed written explanation of the determination.

ARW Home

Thank you for sharing your delightful experience! We're thrilled to hear that our team member provided such professional and caring service, addressing your concerns effectively. It's feedback like yours that reminds us of the wonderful people we have on our team. We truly appreciate your kind words and look forward to continuing to exceed your expectations. Thank you again, and please reach out anytime you need assistance!

Thank you for sharing your feedback with us! We're delighted to hear that our customer support team provided you with professional assistance and effectively addressed your concerns. Providing excellent service is a priority for us, and we're glad we could meet your expectations. If you have any more questions or need further assistance, please don't hesitate to reach out. We appreciate your feedback and look forward to serving you again in the future.

ARW’s records provide important context not included in this post. The reviewer’s Service Plan was active only briefly before being canceled at her request, and her payment was fully refunded within days.

No service claim was filed, no provider was dispatched, and no coverage or reimbursement determination was made under her plan. Accordingly, the allegations concerning claim denials, out-of-pocket repairs, reimbursements, and provider availability do not arise from the reviewer’s own claim experience with ARW.

The requested cancellation and refund were completed, and ARW considers the account matter resolved.

ARW Home

Hello,

Thank you for your wonderful review and for being a loyal customer with us for the past three years. We're thrilled to hear that you've consistently experienced excellent service from our team and that our technicians have met your expectations with their courteous and professional approach. Your satisfaction is our top priority, and we are delighted to have earned your trust. If you ever need further assistance, please don't hesitate to contact us. We look forward to continuing to provide reliable service for your home warranty needs.

ARW Home

Thank you for sharing your wonderful experience with us! We’re thrilled to hear that Martha was able to assist you so efficiently and made setting up your online account a breeze. Her ability to listen and address your needs with proficiency is something we take great pride in. We’ll be sure to pass along your kind words to her. Should you have any more questions or need further assistance, please feel free to reach out. We appreciate your feedback and look forward to continuing to serve you!

Thank you for sharing your experience with us. We're delighted to hear that Ms. Karen was helpful in addressing your situation. Providing excellent customer service is a priority, and we’re glad she could assist you effectively. If you have any further questions or need any more assistance, please feel free to reach out. We appreciate your feedback and look forward to serving you in the future.

Hello,

Thank you for sharing your positive experience with us. We're delighted to hear that the claims process was smooth and that you were impressed with our prompt service. It's wonderful to know that our team could assist you swiftly with both your dryer repair and reimbursement, surpassing your expectations. We strive to provide exceptional service and are pleased to have earned your trust. Please feel free to reach out if you need any assistance in the future. We look forward to continuing to meet your home warranty needs at a reasonable rate.

ARW Home

Bill, ARW understands your frustration with the time required to resolve this matter. However, the documented claim history provides important context not reflected in the review.

An HVAC provider was assigned the same day the air-conditioning claim was opened. Following the provider’s evaluation, an electrical inspection was recommended, and a related electrical claim was opened and assigned. The claim has remained active while ARW obtains the information necessary to finalize it in accordance with the terms of the Service Plan.

ARW placed multiple outbound calls to the telephone number on file but was unable to reach you directly. Voicemail messages were left requesting a return call. We regret the delay; however, the characterization that ARW made no effort to contact you is not supported by the documented history. Further claim updates will be communicated directly.

ARW Home

Thank you for sharing your experience with ARW Home. We are thrilled to hear that your claims process went smoothly and that you were satisfied with the resolution regarding your water heater. We appreciate your positive feedback and are delighted to know that you find value in our service. If there is anything else we can assist you with, please don't hesitate to reach out. We look forward to continuing to provide you with reliable service.

Juliana, we understand the seriousness of being without normal water service. As discussed with ARW’s Escalations Department earlier today, your claim remains active and is being worked within the timeframe explained during that conversation. A service provider was assigned the same day the claim was opened.

The option to use your own licensed technician was offered as an alternative method to expedite service—not as a refusal by ARW to assist or an indication that the claim had been closed. Reassignment to another network provider was also offered.

ARW will continue working the claim in accordance with the Service Plan terms. Because the claim remains active and involves private account information, further updates will be provided directly.

ARW Home

Thank you for sharing your positive experience with us. We're thrilled to hear that you've found value in our service and that we have been reliable whenever needed. Your trust and continued support mean a lot to us, and we look forward to serving you in the future. If there's anything more we can assist you with, please feel free to reach out.

Larry, we recognize that the claim outcomes did not meet your expectations. The appliance claim was resolved based on the applicable coverage under the Service Plan.

The plumbing request was also reviewed. The applicable Limit of Liability had been exhausted by a prior plumbing claim payment, leaving no remaining benefit available during that coverage period.

We also recognize your concerns regarding provider availability and appreciate the feedback. ARW remains committed to administering claims consistently under the Service Plan terms and improving the overall customer experience.

ARW Home

Thank you for sharing your feedback! We're thrilled to hear that Denise provided excellent, personalized customer service. It's important to us that interactions feel conversational, and we're glad that her approach contributed positively to your experience. If you have any further questions or need assistance in the future, please feel free to reach out. We appreciate your trust and look forward to serving you again.

Taryn, ARW understands the concerns raised regarding your service experience. However, the documented claim history reflects that ARW took steps to address the most recent service request.

Coverage cannot be determined before a qualified diagnosis is received, as each claim must be evaluated under the terms, limitations, and exclusions of the Service Plan. After you requested a different provider, ARW initiated the reassignment process. When another available provider could not be located, you were offered the option to use a qualified provider of your choice.

You elected to cancel the service request, and the Trade Service Fee was refunded to the original payment method.

ARW appreciates your feedback and remains committed to administering claims in accordance with the Service Plan terms.

ARW Home

Thank you for sharing your positive experience! We're thrilled to hear Julie provided exceptional service. Her professionalism and patience truly exemplify our commitment to customer satisfaction. If you ever need further assistance or have questions, please don't hesitate to reach out. We appreciate your feedback and look forward to serving you again in the future.