ARW Home Reviews
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About ARW Home
ARW Home, formerly known as American Residential Warranty, is a home warranty company that serves all 50 states. Each service call costs $125, and you can choose a local or in-network technician. Plans start 30 days after the purchase date and provide 24/7 emergency response on a variety of systems and appliances.
Visit arwhome.com- Covers systems and appliances regardless of age or model
- Covers multifamily homes and condominiums
- 30-day money-back guarantee
- Coverage caps may apply
Review Summary
Reviewers describe friendly representatives, easy claim filing and dependable technicians across HVAC, plumbing and appliances. A small number mention deductible confusion.
Reviews powering this summary
It was a little sensor that had to be replaced on it. I do my claims online, then a contractor calls me back.
Read full reviewWhen I was looking through home warranty companies, ARW Home looked interesting. I signed up with them and just recently, I filed a claim with them.
Read full reviewNick was super polite and efficient. Only wish ARW would have paid to replacement bottom rack instead of me having to purchase it myself.
Read full reviewIt’s been almost three years since then, and I had a claim not too long ago, and it was processed fairly quickly.
Read full reviewThe deductible was reasonable. I submitted a claim with my garbage disposal. I did it online and someone came out in about a week.
Read full reviewThe company that fixed my AC unit was very professional but it takes too long for approval for them to fix stuff.
Read full reviewI've had it for two years now and the package that I have is good for the premium that we pay. I call when I submit a claim and the process is easy.
Read full reviewI filed a claim for repairs to my washing machine, my refrigerator, my dishwasher, and my microwave. The claim experience is very good.
Read full reviewIn January, 2026, start having problems with the washing machine and called to file a claim.
Read full reviewNow y'all won't reimburse me for my water heater. I had to do all the work, getting someone to come install my hot water heater.
Read full reviewAngel was so nice and respectful. She sold me on adding additional items to my plan. She was very knowledgeable about my coverage and my savings.
Read full reviewAww man I spoke with Shaune today and I had a concern that was bothering me and she walked me through the program
Read full reviewMy representative was so helpful with getting my policy updated with my debit info as well as adding on additional well water line coverage
Read full reviewExcellent customer service from Jason **, he was so kind and informative. He explained all my coverages and was so understanding of my questions.
Read full reviewTiffany answered all of my questions and was very friendly. She explained all of my coverages, my new payment, and sent me a copy of my policy.
Read full reviewMy air conditioning went out and American Residential Warranty replaced the heating and cooling systems and covered a third of the cost.
Read full reviewThe company could use some improvement, dragging their feet and maybe finding better companies to do repairs but My Rep Kevin
Read full reviewShe explained my plan to me and advised me on things no one had ever told me about my plan. Martha gets 10 stars from me, ARW.
Read full reviewWe have a 80 gal water heater they would us they wouldn’t covered it because our Top Tier plan only cover 75 gal
Read full reviewI called to report the outside water leak. The service request was denied as I was told outside water damage is not covered, only inside the house.
Read full reviewExcellent customer service and experience. The representative was courteous and friendly. She was very understanding.
Read full reviewThe woman that helped me was very knowledgeable, courteous, and professional.
Read full reviewThese words are from the heart. I truly do appreciate the woman and customer service representative she is !!
Read full reviewProvided a full follow-up, offered great advice, and explained everything with exceptional clarity. Truly professional, kind, and dedicated.
Read full reviewGreat interaction on the phone correcting the issue on my account. Thank you for your amazing customer service skills.
Read full reviewWonderful customer service especially with Ms. **. Very responsive and professional. Would highly recommend them to my friends and family.
Read full reviewThey were quick, professional, and very helpful. No drawn out questions or multiple visits to evaluate the problem which I appreciated very much.
Read full reviewHe took his time to assist me with my questions and volunteered to escalate my claim! Great customer service is very rare these days.
Read full reviewThank you so much for servicing our home appliances and more. Very gracious. 😀 ARW Has the greatest customer service thus far today.
Read full reviewWe didn't sign for the repair invoice because the repair was not done. Please retain the good reputation of your company & repair our sewer line.
Read full reviewThe third time they came out, I was getting mad because they hadn't fixed it, because it worked for a while, and it would quit drying again.
Read full reviewThe tech who came out was very polite and professional. Then, I got another and the tech was a bad one.
Read full reviewGreat service and completely satisfied. Repairman was on time and fixed all problems with my bathroom plumbing. I would use Mr. ** again if needed.
Read full reviewI just called them and told them what the problem was. They looked up my account, and everything was cordial. The technician who came out was great.
Read full reviewTechnician was very polite and was on time. Thank you very much. We would recommend your company to our friends. I am very happy with ARW.
Read full reviewThey did send a plumber over here with me to other things to fix
Read full reviewThe technician was on time and explained why the washer was not working properly. The technician was very professional and friendly.
Read full reviewAs far as the AC technician that ARW sent out, he did not contact me after a few days so I had to contact him.
Read full reviewI haven't had air since June 8th. I reported it on June 9th. The people came out and they said they'd be back out. They're never on time.
Read full reviewContractor contacted me to schedule a inspection for potential water leak under the home, three sheets in the wind.
Read full reviewVery helpful. Helped with everything I needed done. Was fast and mindful of my situation. Helped in other areas.
Read full reviewGot me the information I needed and took care of my knees right away. She helped get my payment started back right away. Great customer service.
Read full reviewI was very satisfied with her responses. I was concerned about my debit card being saved on file. Denise explained that the case was system driven.
Read full reviewThe job was done quickly. The problem was fixed. Thank you so much for sending someone out. Hopefully, this issue will not happen again.
Read full reviewCalled ARW and customer service was helpful in recommending 2nd Company and thankfully they responded quickly considering It was a very cold time.
Read full review** dealt with Office or upper echelon and kept my business as a customer and even got me a reduction on my bill which I paid promptly.
Read full reviewI called ARW and within 20 minutes they had placed an emergency repair order. I’m very PLEASED with this quick response.
Read full reviewThey immediately called an air-conditioning company to get in touch with me to schedule an appointment.
Read full reviewIt was very quick and well done. She helped by asking what I needed help with, took my information and helped keep my time short and fast.
Read full reviewKaren was friendly, efficient and solved my issue quickly! It was refreshing to speak to someone who knows her job and is happy doing her job so well!
Read full reviewOf course the price of everything is becoming more & more expensive but the service call fee is worth it vs. the out of pocket money it would cost.
Read full reviewKnowledgeable. I had a few questions and he gave accurate detailed feedback. I really appreciated his decorum and professionalism.
Read full reviewThe contractor was out within two days. Go ahead and get ARW Home. It will be worth the troubles of paying monthly. The price is reasonable.
Read full reviewI’d like to thank Karen and the payment department for reaching out and helping me make a payment today and set up a payment for next month.
Read full reviewThere were no hassle. Just pay your monthly payment and they will be there for you.
Read full reviewVery pleasant and efficient. Pleasure to talk to. Always nice to hear a friendly voice on the other end of the phone, especially with billing issues.
Read full reviewI had the most absolute best interaction with Karen in billing.
Read full reviewWe paid the $120 service fee, we pay our monthly premium, and the plumber who came out said he couldn’t fix the issue and would send someone else.
Read full reviewI had maintenance people come out and had already paid $200, and at that point, it felt like they were trying to recover some of that cost.
Read full reviewMy client paid for a warranty that’s now full of fine print excuses and exclusions. ARW Home is not transparent, not helpful, and not worth the money.
Read full reviewReviewers describe ARW Home's claims as easy to file by phone, with many customers reporting quick approvals on appliance and HVAC repairs. A few mention denials tied to age or preexisting condition exclusions.
Reviews about claims
It was a little sensor that had to be replaced on it. I do my claims online, then a contractor calls me back.
Read full reviewWhen I was looking through home warranty companies, ARW Home looked interesting. I signed up with them and just recently, I filed a claim with them.
Read full reviewNick was super polite and efficient. Only wish ARW would have paid to replacement bottom rack instead of me having to purchase it myself.
Read full reviewIt’s been almost three years since then, and I had a claim not too long ago, and it was processed fairly quickly.
Read full reviewThe deductible was reasonable. I submitted a claim with my garbage disposal. I did it online and someone came out in about a week.
Read full reviewThe company that fixed my AC unit was very professional but it takes too long for approval for them to fix stuff.
Read full reviewI've had it for two years now and the package that I have is good for the premium that we pay. I call when I submit a claim and the process is easy.
Read full reviewI filed a claim for repairs to my washing machine, my refrigerator, my dishwasher, and my microwave. The claim experience is very good.
Read full reviewIn January, 2026, start having problems with the washing machine and called to file a claim.
Read full reviewNow y'all won't reimburse me for my water heater. I had to do all the work, getting someone to come install my hot water heater.
Read full reviewCustomers describe ARW Home's coverage as broad and dependable for appliances and HVAC. Reviewers value plan flexibility and clear explanations at signup. Some homeowners mention exclusions or surprise out-of-pocket costs on specific repairs.
Reviews about coverage
Angel was so nice and respectful. She sold me on adding additional items to my plan. She was very knowledgeable about my coverage and my savings.
Read full reviewAww man I spoke with Shaune today and I had a concern that was bothering me and she walked me through the program
Read full reviewMy representative was so helpful with getting my policy updated with my debit info as well as adding on additional well water line coverage
Read full reviewExcellent customer service from Jason **, he was so kind and informative. He explained all my coverages and was so understanding of my questions.
Read full reviewTiffany answered all of my questions and was very friendly. She explained all of my coverages, my new payment, and sent me a copy of my policy.
Read full reviewMy air conditioning went out and American Residential Warranty replaced the heating and cooling systems and covered a third of the cost.
Read full reviewThe company could use some improvement, dragging their feet and maybe finding better companies to do repairs but My Rep Kevin
Read full reviewShe explained my plan to me and advised me on things no one had ever told me about my plan. Martha gets 10 stars from me, ARW.
Read full reviewWe have a 80 gal water heater they would us they wouldn’t covered it because our Top Tier plan only cover 75 gal
Read full reviewI called to report the outside water leak. The service request was denied as I was told outside water damage is not covered, only inside the house.
Read full reviewReviewers praise ARW Home's representatives as friendly, courteous and professional. Many homeowners describe agents who explained coverage clearly and resolved claims quickly. Signup, claim filing and renewals are typically handled in a single call.
Reviews about customer service
Excellent customer service and experience. The representative was courteous and friendly. She was very understanding.
Read full reviewThe woman that helped me was very knowledgeable, courteous, and professional.
Read full reviewThese words are from the heart. I truly do appreciate the woman and customer service representative she is !!
Read full reviewProvided a full follow-up, offered great advice, and explained everything with exceptional clarity. Truly professional, kind, and dedicated.
Read full reviewGreat interaction on the phone correcting the issue on my account. Thank you for your amazing customer service skills.
Read full reviewWonderful customer service especially with Ms. **. Very responsive and professional. Would highly recommend them to my friends and family.
Read full reviewThey were quick, professional, and very helpful. No drawn out questions or multiple visits to evaluate the problem which I appreciated very much.
Read full reviewHe took his time to assist me with my questions and volunteered to escalate my claim! Great customer service is very rare these days.
Read full reviewThank you so much for servicing our home appliances and more. Very gracious. 😀 ARW Has the greatest customer service thus far today.
Read full reviewWe didn't sign for the repair invoice because the repair was not done. Please retain the good reputation of your company & repair our sewer line.
Read full reviewHomeowners describe ARW Home's contractors as skilled and dependable. Reviewers praise technicians who diagnosed and resolved problems on the first visit. A few mention contractors who couldn't be found in their area.
Reviews about contractors
The third time they came out, I was getting mad because they hadn't fixed it, because it worked for a while, and it would quit drying again.
Read full reviewThe tech who came out was very polite and professional. Then, I got another and the tech was a bad one.
Read full reviewGreat service and completely satisfied. Repairman was on time and fixed all problems with my bathroom plumbing. I would use Mr. ** again if needed.
Read full reviewI just called them and told them what the problem was. They looked up my account, and everything was cordial. The technician who came out was great.
Read full reviewTechnician was very polite and was on time. Thank you very much. We would recommend your company to our friends. I am very happy with ARW.
Read full reviewThey did send a plumber over here with me to other things to fix
Read full reviewThe technician was on time and explained why the washer was not working properly. The technician was very professional and friendly.
Read full reviewAs far as the AC technician that ARW sent out, he did not contact me after a few days so I had to contact him.
Read full reviewI haven't had air since June 8th. I reported it on June 9th. The people came out and they said they'd be back out. They're never on time.
Read full reviewContractor contacted me to schedule a inspection for potential water leak under the home, three sheets in the wind.
Read full reviewCustomers describe ARW Home's response as consistently fast. Reviewers report same-day or next-day technician dispatch on urgent repairs and quick phone-based claim filing.
Reviews about response time
Very helpful. Helped with everything I needed done. Was fast and mindful of my situation. Helped in other areas.
Read full reviewGot me the information I needed and took care of my knees right away. She helped get my payment started back right away. Great customer service.
Read full reviewI was very satisfied with her responses. I was concerned about my debit card being saved on file. Denise explained that the case was system driven.
Read full reviewThe job was done quickly. The problem was fixed. Thank you so much for sending someone out. Hopefully, this issue will not happen again.
Read full reviewCalled ARW and customer service was helpful in recommending 2nd Company and thankfully they responded quickly considering It was a very cold time.
Read full review** dealt with Office or upper echelon and kept my business as a customer and even got me a reduction on my bill which I paid promptly.
Read full reviewI called ARW and within 20 minutes they had placed an emergency repair order. I’m very PLEASED with this quick response.
Read full reviewThey immediately called an air-conditioning company to get in touch with me to schedule an appointment.
Read full reviewIt was very quick and well done. She helped by asking what I needed help with, took my information and helped keep my time short and fast.
Read full reviewKaren was friendly, efficient and solved my issue quickly! It was refreshing to speak to someone who knows her job and is happy doing her job so well!
Read full reviewReviewers describe ARW Home's pricing as fair, with many customers citing reasonable monthly rates and payouts on covered repairs. Some mention deductible surprises or partial reimbursements.
Reviews about value and pricing
Of course the price of everything is becoming more & more expensive but the service call fee is worth it vs. the out of pocket money it would cost.
Read full reviewKnowledgeable. I had a few questions and he gave accurate detailed feedback. I really appreciated his decorum and professionalism.
Read full reviewThe contractor was out within two days. Go ahead and get ARW Home. It will be worth the troubles of paying monthly. The price is reasonable.
Read full reviewI’d like to thank Karen and the payment department for reaching out and helping me make a payment today and set up a payment for next month.
Read full reviewThere were no hassle. Just pay your monthly payment and they will be there for you.
Read full reviewVery pleasant and efficient. Pleasure to talk to. Always nice to hear a friendly voice on the other end of the phone, especially with billing issues.
Read full reviewI had the most absolute best interaction with Karen in billing.
Read full reviewWe paid the $120 service fee, we pay our monthly premium, and the plumber who came out said he couldn’t fix the issue and would send someone else.
Read full reviewI had maintenance people come out and had already paid $200, and at that point, it felt like they were trying to recover some of that cost.
Read full reviewMy client paid for a warranty that’s now full of fine print excuses and exclusions. ARW Home is not transparent, not helpful, and not worth the money.
Read full reviewHow ARW Home works
ARW Home is a home warranty provider that offers service contracts designed to help homeowners cover the cost of repairing or replacing select home systems and appliances. The company operates nationwide and allows customers to choose between local contractors or ARW’s in-network technicians for service requests. If you want to choose your own technician, ARW requests that you reach out for authorization first.
ARW Home coverage and plans
ARW Home offers three plans: Kitchen Plus, Platinum and Platinum Premier.
| Coverage | Kitchen Plus | Platinum | Platinum Premier |
|---|---|---|---|
| Air conditioning |  |  | |
| Electrical | | | |
| Heating | | | |
| Plumbing | | | |
| Ductwork | | | |
| Water heaters | | | |
| Exterior water lines | | | |
| Interior plumbing lines | | | |
| Interior electrical lines | | | |
| Sump pump | | | |
| HVAC tuneups | | | |
| Refrigerators | | | |
| Dishwashers | | | |
| Oven | | | |
| Range | | | |
| Cooktop | | | |
| Built-in microwaves | | | |
| Built-in food centers | | | |
| Garbage disposals | | | |
| Trash compactors | | | |
| Ice maker | | | |
| Instant hot/cold water dispensers | | | |
| Range exhaust hood | | | |
| Kitchen exhaust fan | | | |
| Clothes washers | | | |
| Clothes dryers | | | |
| Toilets | | | |
| Whirlpool bathtub | | | |
| Faucets | | | |
| Ceiling fans | | | |
| Attic fan | | | |
| Central vacuums | | | |
| Doorbells | | | |
| Garage door openers | | | |
| Roof leak repairs | | | |
| Main breaker | | | |
| Plumbing stoppages | | | |
| Home electronics | | | |
| Smoke detectors | | | |
| Jetted tub components | | | |
| Monthly premium cost | $39.99 | $59.99 | $89.99 |
| Annual premium cost | $479.99 | $779.99 | $1,019.99 |
| Type | Appliances | Systems | Combo |
| Plan name | Kitchen Plus | Platinum | Platinum Premier |
| Monthly cost | $39.99 | $64.99 | $84.99 |
| Annual cost | $479.99 | $779.99 | $1,019.99 |
| Monthly cost | $39.99 | $64.99 | $84.99 |
| Monthly cost | N/A | N/A | N/A |
| Monthly cost | N/A | N/A | N/A |
ARW Home add-on coverage
ARW Home also offers a variety of add-on coverage options:
Water and sewer line plans
The company offers separate water and sewer plans and a combined water and sewer line protection plan that features up to $5,000 in coverage per 12-month period and $2,500 per line.
Ultimate electronics plan
This plan offers protection that's not found in a manufacturer’s warranty. It offers coverage for:
- An unlimited number of devices
- One laptop battery replacement annually
- Power surges
- Spills, drops and cracked screens on portable devices
- Workmanship and material defects
- Mechanical or electrical failures due to wear and tear
Smartphone coverage
Smartphone coverage protects all active smartphones in your home, no matter their age. It covers cracked screens, liquid damage, accidental damage and mechanical failure. You’ll get up to two claims over a rolling 12-month period and you can claim up to $1,000 per claim and $2,000 per year.
ARW Home cost
ARW Home’s plans range from $39.99 to $84.99 per month. Below are the monthly costs for each of ARW Home’s coverage plans and optional add-ons.
| Coverage plan | Cost per month |
|---|---|
| Kitchen Plus | |
| Platinum | |
| Platinum Premier | |
| Water line protection plan | |
| Sewer line protection plan | |
| Water and sewer line protection plan | |
| Ultimate electronics plan | |
| Smartphone coverage |
ARW Home coverage exclusions
ARW Home’s coverage excludes:
- Damage due to negligence, misuse, accidents or abuse
- Preexisting conditions, defects or deficiencies
- Damage from natural disasters, pets, pests or vandalism
For a full list of exclusions, it’s best to consult a sample contract. While most home warranty companies don’t cover the above issues, some do. If coverage for any of these issues is important to you, you may want to choose a different company.
ARW Home coverage limits
ARW Home has some per-item coverage limits, along with other exclusions that apply. For example, septic system backups are limited to a maximum of $500 per occurrence.
You can view a sample contract on the company website or reach out to the company directly to learn more.
How to file an ARW Home claim
To file a claim with ARW Home, go to the company website. Then, head to the Resources tab at the top of the page and click “Home Warranty Claims” to get to the claims page. From there, you can complete a claims form to file a new claim or follow up on an existing claim.
You can also call 888-508-8886 to contact the company’s claims team or email it at claimssupport@arwhome.com.
FAQ
Where is ARW Home available?
ARW Home is available in all 50 states.
Can you cancel your home warranty with ARW Home?
Yes, you can cancel your home warranty with ARW Home at any time, subject to ARW’s cancellation terms. All of its home warranty plans come with a 30-day money-back guarantee.
How long does coverage take to start?
ARW Home coverage begins 30 days after the purchase date of your policy.
Still have questions?
Is ARW Home legit?
Yes, ARW Home is a legitimate home warranty company based in Boca Raton, Florida. ARW Home stands out for allowing customers to choose between local contractors and in-network technicians. It’s also available nationwide.
Like most major home warranty companies, ARW Home offers tiered plans, optional add-ons and a 30-day waiting period before coverage begins. Its coverage structure and exclusions are generally in line with industry standards, particularly when it comes to not covering preexisting conditions or damage from misuse or abuse.
However, ARW Home’s pricing may be less competitive for some homeowners when compared to other providers that offer more comprehensive coverage for a similar monthly fee or higher payout caps on major systems.
ARW Home Reviews
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- 4,938,463 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed Oct. 31, 2025
As a new homeowner, looking for home warranties has been a major task. Finding one to meet your needs is just one part of the equation, finding a company to help with equipment failures in itself is another. There were times where I had double warranty, just to make sure that things are covered. If anything happened but is, I found out not all warranty companies are the same. Most of them are very disappointing, but American Residential Warranty hands down is the best warranty you could put your money in. Knowing that they care about your situation and helping you fix problems that may arise at the worst time is what makes this company great.
You may think a $125 is a lot for a deductible, but from someone who knows a cheaper deductible of $60 doesn't mean nothing, like First Premier Home Warranty is a great example of a warranty company to AVOID at all cost. ARW is the only warranty company that understands the way you feel when you have a problem and the best part is, they always communicate with you to make sure everything is going well.
Thank you so much for sharing your experience as a new homeowner selecting a home warranty. It’s fantastic to hear that American Residential Warranty has provided you with the satisfaction you're seeking. We strive to genuinely care about our customers’ needs, ensuring swift solutions when unexpected challenges arise. While we understand that a higher deductible like $125 can seem considerable, we're glad you found it worthwhile and have recognized the value in comparative service. It bolsters our commitment to always communicate effectively. We're delighted to have you as a valued customer! If there’s anything more we can assist with, please don’t hesitate to reach out again.
Reviewed Oct. 4, 2025
I’ve had a few repairs done and have had no problems with American Residential over the 10 years I’ve been with them. I pay ARW 100 bucks and that ain’t bad. They’re good although they need more people in their network.
Thank you for sharing your wonderful experience with us! We are genuinely pleased to hear that you've been consistently satisfied with our services over the past decade. Your mention of our prompt response and the peace of mind we strive to provide is greatly appreciated. We're continually working on expanding our network to enhance customer service experiences, and your insights are invaluable. If there's anything else we can do to assist you, please feel free to reach out. Looking forward to many more years of servicing your home warranty needs.
Sincerely,American Residential Warranty
Reviewed July 5, 2026
ARW has been quick and very responsive. They communicate every step. I've used them once and they were very helpful in getting our washing machine repaired. So far, so good. The claims process was fairly easy. ARW gave me the name and number and a time range of when they would give us a call to set up an appointment. The communication was very open. They were aware of what was going on with the case. So, it was very clear. If there's been a change in the technician or the company that they use, they’ll tell you why there's a change. ARW gives me peace of mind, so I don't have to worry about my budget being blown out if something does need a repair, and that gives me a lot of confidence.
Hello,
Thank you for sharing your positive experience with ARW. We're delighted to hear that our quick response and transparent communication have given you confidence in managing repairs like your washing machine. Providing peace of mind to our customers is our priority. If you need any assistance in the future, please don’t hesitate to reach out. We look forward to continuing to support your home warranty needs.
Sincerely,ARW Team
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Reviewed July 4, 2026
When I need to submit a claim, I will call in to ARW and tell them what's going on. So far, it's been pretty easy. I've been with ARW for quite some time and when you call them, it's kind of difficult getting through to someone. But once you get through, everything works out. It also depends on what time you call. If you call any time after 12:00, you may not get a rep right away. So you have to call first thing in the morning. To anyone considering getting ARW, they need to have patience when making their claims, and if they don't get through, they should try back. Also, their price went up, but it's the same with any other home warranty company. All in all, American Residential Warranty is a good service to go to and I like it.
Thank you for your review and your continued loyalty to ARW. We're glad to hear that your claims process has been smooth. We acknowledge the experiences some customers have with wait times which vary based on call timing, and appreciate your patience. Likewise, we understand pricing adjustments can be frustrating but are a trend across the industry. Your positive feedback is greatly appreciated, and we're here to support you with any future needs.
Reviewed May 31, 2026
American Residential did what they were supposed to do. They were very good at explaining things. I did most of the claims process online and American Residential got back to me pretty quickly within a day, and then they set up a vendor to come check out. We had some issues with our oven, and within four days, someone came and looked at it. He was a very good technician. He was very informative and polite. But when I had a claim for the stove, they couldn't do the repair because the stove was so old that they couldn't get parts for it. So, it ended up that we had to get a new oven. I'd recommend them. It's a good service. I like what they had to offer. The way they handled things was a little bit better than the warranty company I was with before. So far, I've been happy with them.
Thank you for your glowing review and recommendation! We're pleased to play a part in your positive experiences, both with timely assistance and with polite, informative service from our technicians. We regret we couldn’t repair the stove due to unavailable parts but hope your new oven is a satisfactory resolution. We're thrilled to be outperforming your previous warranty service and look forward to continuing to serve your warranty needs efficiently. If there's anything else we can do for you, just let us know.
Reviewed May 29, 2026
I would like to express my deepest appreciation to Angel, who was my customer service professional today. Earlier this morning, I received a call from ARW, informing me about a newly added sewer coverage policy. I listened to him, and our signals got crossed. He mistakenly added the coverage without my explicit agreement. My account was charged.
I called to correct this charge. Angel was my service professional. She was empathetic, kind,and reassuring. She understood my skepticism about ARW having such easy access to my account. She also confirmed that my account would be credited today. She also reassured me that ARW is a great company and would never intentionally mislead anyone. Our phone connection cut off. Angel called me back twice. She was very concerned that the phone disconnect would cause me more concern. She actually CARED about me as a person in a vulnerable situation. She is model of how to build/rebuild trust with a customer!
Hello,
We're pleased to hear about your positive experience with Angel. Her dedication to providing caring, reliable service is exemplary. We're glad she could effectively assist you and address your concerns. Your satisfaction is critical to us, and we appreciate your understanding. If you have any further questions or need assistance, feel free to reach out. We look forward to serving you and ensuring your continued confidence in our service.
Sincerely,ARW Home Services
Reviewed May 29, 2026
My husband decided on American Residential and it’s been less than a year since we’ve had the warranty. I reached out to them by phone when we were having issues and everyone was pleasant. We had to purchase the water heater and then American Residential gave us $500 towards it. So, that was very helpful and it was a good experience because the water heater is almost $2,000 when you purchase one. They had it installed, too, so that went well.
I had an issue with the refrigerator because they didn’t have the part for it. For instance, it’s June 1st, and the part wasn’t going to arrive until around June 15th. In the meantime, I had a refrigerator full of food and all that was in the freezer had to be thrown away. I was frantic about all the food I had to discard, and it was taking a long time for the part to arrive. I didn’t want to wait and American Residential gave me $500 toward the purchase of a new refrigerator. Since they had already ordered the part for the old one, I had to pay a restocking fee. An exception should have been made because the part was taking so long to arrive, and I should not have had to pay the restocking fee.
Thank you for sharing your experience. We're glad to hear our team was helpful with your water heater. We apologize for the delay with the part for your refrigerator and appreciate your understanding in what may have been a frustrating situation. We’re pleased to have provided compensation towards a new refrigerator, and we will consider the feedback regarding restocking fees. We value your feedback and support!
Reviewed Aug. 4, 2026
I call today, add a new credit card. I had the pleasure of speaking with Julie. She was very patience and professional. I give her five stars today for her service!⭐️⭐️⭐️⭐️⭐️
Thank you for sharing your positive experience! We're thrilled to hear Julie provided exceptional service. Her professionalism and patience truly exemplify our commitment to customer satisfaction. If you ever need further assistance or have questions, please don't hesitate to reach out. We appreciate your feedback and look forward to serving you again in the future.
Reviewed Aug. 4, 2026
I am very happy with the service I received. The tech was very knowledgeable and professional. The parts were ordered and installed within a 2-week period, and the ice maker was working as good as new. The only complaint I have is the $125.00 co-pay/service call charge. I called 7 or 8 appliance/AC companies, and their charges were less than $100, and some of them dropped that charge if the repair was done by them. I am very happy with ARW, other than their co-pay charges.
Thank you for sharing your positive feedback. We're glad you were happy with the service and the tech's professionalism. We note your concern about the co-pay charge—it’s important feedback that the team will consider. Please don't hesitate to contact us if you ever need assistance in the future. We appreciate your satisfaction and look forward to serving your home warranty needs.
Sincerely,American Residential Warranty
Reviewed Aug. 4, 2026
I have had to open 2 claims. The first didn't go smoothly at the beginning, but ARW made sure they resolved it and that I was satisfied. For the 2nd claim, the process was much smoother. The only thing I wish was different is the turnaround time to receive claim checks.
Thank you for sharing your experiences with us about the claims process. We are pleased to hear the first claim was resolved to your satisfaction and that the second went smoothly. We understand the importance of a timely resolution, and your feedback on the turnaround time is valuable to us. We are committed to continually enhancing our service for all customers. If there are any further questions or needs, please feel free to reach out. We appreciate your trust and look forward to serving you in the future.
Reviewed Aug. 4, 2026
I live in the woods, and Wi-Fi is always very weak, yet all of your cameras always work. It's been a great experience and very calming because I travel. The peace of mind has been priceless. I also have the added benefit of having daily film of the beautiful wildlife surrounding my home.
Thank you for your 5-star review! We truly appreciate you taking the time to share your positive experience. Thank you for being a valued customer!
Reviewed July 31, 2026
Very nice service. Met all questions. Very professional and patient.
Thank you for sharing your experience with us. We're thrilled to hear that our service exceeded your expectations with professionalism and patience in addressing your questions. Providing an excellent customer experience is a priority for us, and we're delighted we could achieve that for you. If you have any further queries, or if there's anything else we can do to assist you, please feel free to reach out. We’re grateful for your feedback and are here to help whenever you need!
Reviewed July 30, 2026
I am glad to have American Residential Warranty as my home warranty. They are the best plan ever made for appliances and electronics. It is a pleasure to have them as my plan for home warranty plan. Thank you for everything.
Thank you for your kind words about ARW HOME! We're delighted to hear that you are pleased with our coverage for your appliances and electronics. We're committed to providing you peace of mind through our home warranty plan. We're here to help and look forward to continually meeting your needs.
Reviewed July 21, 2026
I have been with this company from the beginning and have NEVER been disappointed! Sharita is an example of the excellent staff they employ to help meet consumer needs! Sharita was not only professional, but empathized with my air conditioning dilemma. They reached out within 12 hours when I opened claim at night. Thank you. 😊
Thank you for your continued loyalty and for taking the time to share your experience! We're honored to have earned your trust over the years and are thrilled to hear that Sharita provided the professionalism, empathy, and support you deserved during your air conditioning claim. We'll be sure to share your kind words with her. We truly appreciate your feedback and thank you for choosing American Residential Warranty!
Reviewed July 21, 2026
Difficult claims process with poor communication and many added fees. Trying to cancel was also problematic. Desperate, strong arm approach to keep business with poor knowledge of policies and added cancellation fees.
Thank you for sharing your feedback. We strive to provide a transparent and professional experience throughout the claims and cancellation processes. Based on the information provided, we are unable to identify the matter referenced in your review. If your comments relate to American Residential Warranty, we encourage you to contact our Customer Care team at (888) 508-8886 so we may review your concerns, explain any applicable contractual provisions, and address any questions you may have. We appreciate the opportunity to assist.
Reviewed July 16, 2026
I spoke with Martha this afternoon and she was more than aware of the products that I have and the coverages that I pay for each item. Miss Martha is very knowledgeable and had gone above and beyond to assisting me.
Thank you for your positive feedback! We're thrilled to hear about the excellent support Martha provided. Her expertise and dedication to going above and beyond are core to our service values. We're delighted that she satisfactorily assisted you with all your inquiries. If you have any further questions or need additional help, please feel free to reach out. We appreciate your trust and look forward to serving you in the future!
Reviewed July 16, 2026
The Move Concierge team gave me all my options and I compared the benefits and chose ARW Home. It's been 13 months since I’ve been using ARW and the contractors have been great. I just pay a one-time fee, and they come out and fix my issues. My fridge wasn’t working and the techs had to clean out the drain hose for the freezer because it was accumulating ice. It took about a week because the first company that ARW Home paired me with wouldn't come out because we live in the country. But my fridge has been fixed. ARW is a no-brainer. You can submit a claim 24 hours a day on the portal. It’s extremely easy to navigate and the response is quick.
Thank you for sharing your experience with us. We're thrilled to hear how satisfied you are with our service and our contractors. Despite the initial challenge due to your location, it's wonderful to know that your refrigerator issue was resolved. We strive to make submitting claims effortless and are pleased you found the process seamless. Should you need any further assistance, we're here 24/7. We look forward to continuing to serve your home warranty needs. Sincerely, American Residential Warranty Team.
Reviewed July 16, 2026
I rarely leave reviews, but I feel obligated to share my experience so other homeowners can make an informed decision before purchasing an ARW home warranty. I have been without central air conditioning for over two weeks during the summer and 100 degree heat while continuing to pay my monthly premium and service fees. I purchased this warranty for peace of mind, but when I actually needed assistance, ARW failed to provide the service promised.
The first contractor assigned to my claim did not resolve the issue. ARW then assigned a second contractor who failed to appear during the scheduled appointment window and did not communicate with me. When he finally arrived at approximately 8:15 PM, he refused to leave my property when asked. Despite paying my required service fee, my air conditioning remains unrepaired. I have contacted ARW multiple times by phone and email, with little to no meaningful assistance or communication regarding my claim.
At this point, I have paid for a warranty, monthly premiums, and service fees, yet I am still without air conditioning and have spent countless hours trying to obtain help. A home warranty should provide support during unexpected home repairs—not create additional stress and frustration. I encourage anyone considering ARW to carefully research customer experiences before signing up. My experience has been beyond disappointing, and I will be pursuing refunds of my service fees and filed a complaint with the Better Business Bureau and other appropriate consumer protection agencies. Homeowners deserve reliable service, timely communication, and accountability. Unfortunately, that has not been my experience with ARW. If I could give them zero stars, I would.
Thank you for sharing your feedback. We understand how frustrating it can be to experience an air conditioning issue during extreme temperatures. Our records reflect that ARW remained in communication with you throughout the handling of your claim and worked to address your concerns, including coordinating with our dispatch partner regarding service provider performance and escalating the matter for further review when concerns regarding scheduling and the assigned technician were brought to our attention. While we regret that your service experience did not meet your expectations, we appreciate the opportunity to review your concerns and continue working with our service partners to address service-related matters and improve the overall customer experience.
Reviewed July 15, 2026
Your service representative, NOVE, did a great job answering my questions and completing my request. He was concise with his explanations, professional in his manner and p it my mind at ease. I’m so glad I chose ARW and that you chose NOVE!
Thank you for sharing your positive experience with Nove! We're thrilled he addressed your questions and requests with professionalism and clarity, inspiring confidence in your choice of service with us. Having team members like Nove reinforces our commitment to excellent service. If you have any further questions or need assistance in the future, feel free to reach out. We appreciate your wonderful feedback and your choice in ARW!
Reviewed July 13, 2026
Spoke with Denice; she was very helpful and friendly in helping me with my situation. Also told me about other incentives I could get regarding my home. ADT as a home protection and an additional one for my plan.
Thank you for sharing your positive experience with Denice. We're thrilled to hear she was helpful and friendly in addressing your needs. It's great that she informed you about additional incentives and options to enhance your home protection plan. Our goal is to provide valuable support and impactful service to our customers. If you have any further questions or need additional assistance, please don't hesitate to reach out. We appreciate your feedback!
Reviewed July 13, 2026
Called Friday about my ac being out. Still haven’t heard anything back and had to call back repeatedly. I also have small toddlers in the house and the agent acted as if they didn’t have compassion for trying to get this resolved.
Thank you for sharing your feedback. We understand how stressful it can be to experience an air conditioning issue, especially when you have young children at home. After reviewing the account activity, our records reflect that two attempts were made to initiate a claim through our automated system; however, the claim request was not completed during either call. We also confirmed that you later spoke with a Customer Service Representative, who provided instructions on using your own contractor and advised you on the next steps to proceed with your claim. Because a completed claim request was not received, the claim process was not able to move forward. If you still require assistance, please contact our Claims Department directly at 888-508-8886 (Option 1), open your claim online, or submit your request through the customer portal so we can assist you as quickly as possible. We appreciate the opportunity to assist you and look forward to helping resolve your concerns.
Reviewed July 10, 2026
LaSandra was a perfect associate to straighten out my problem.. She did so with patience and intelligence. Hire more LaSandras 💖. With associates like LaSandra your company would be an A-1 companion to homeowners.
Thank you for sharing your wonderful experience with LaSandra. We’re thrilled to hear she handled your issue with such patience and intelligence. She truly represents the spirit of exceptional service we strive for. We appreciate your kind words, and will make sure LaSandra receives your commendation. Please let us know if there's anything else we can assist you with. Your feedback bolsters our commitment to excellent service for homeowners.
Reviewed July 8, 2026
I call ARW and tell them the problem and pay the money. Right now, I'm okay with them. I recently sent a claim for the thing going out on my air thing outside, and it didn't take them long time to fix it.
Thank you for sharing your recent experience with us. We're glad to hear that the claim for your outside air unit was resolved promptly. Your satisfaction with our timely service is important to us. If you ever need further assistance, please feel free to reach out. We look forward to continuing to provide you with efficient service.
Reviewed July 6, 2026
Karen handled my problem quickly. She was very polite and knowledgeable.
Thank you for sharing your positive experience. We're delighted to hear that Karen handled your issue quickly and effectively while demonstrating politeness and expertise. Our commitment is to provide exceptional service, and your feedback reaffirms our efforts. If there's anything else we can do for you, please don't hesitate to reach out.
Reviewed July 6, 2026
I’ve been with ARW for three years now. I submitted a claim recently for my washing machine. They did a good job. But they had to wait for the parts. They couldn't get the part for my washing machine. So, they went on and switched that out for me to go and pick out another washing machine. And I thought that was nice. It was excellent.
Hello,
Thank you for your kind review. We're thrilled to hear that you had a positive experience with our team regarding your recent washing machine claim. Although there was a delay in part availability, we're pleased to have met your needs efficiently by providing a replacement. Your satisfaction is very important to us. Should you need further assistance in the future, please feel free to reach out. We look forward to offering continued service under your warranty plan.
Sincerely,ARW Team
Reviewed July 3, 2026
ARW is another scam. They say it is covered when signing up the contract, but when you have a problem, they will say it is not covered. Do not sign up with ARW. A simple example. Garage motor is covered, but attachment to the garage motor is not covered like chain, etc. They will not tell this before. Another example. HVAC is covered but they do not cover the drain pan which is filling up with water. Another example... Water heater is covered but if it is not heating properly that is not covered.
Thank you for sharing your feedback. Coverage determinations are made in accordance with the Terms and Conditions of each individual Service Agreement, including the applicable coverage, limitations, and exclusions. The Service Agreement is made available to customers for review, and customers are provided a 30-day Money-Back Guarantee period to review their coverage and determine whether the plan meets their needs. Because every claim is evaluated based on the specific diagnosis and the applicable Terms and Conditions of the Service Agreement, claim outcomes may vary.
Reviewed July 3, 2026
I've been with ARW for a little over a year and they're better than my previous company. So far, so good. They're pretty quick. Their price is much more competitive than American Home Shield.
Thank you for your positive feedback. We're glad to hear you've had a good experience with us and found our services swift and competitively priced compared to previous alternatives. If you ever have any questions or need further assistance, please don't hesitate to reach out. We look forward to continuing to serve your home warranty needs.
Reviewed July 2, 2026
I've been with ARW home since 2025. I was first time home owner looking for a home warranty, ARW is great and reliable and they also amazing friendly customer service that are super easy to get ahold of and willing to help and thoroughly address any questions or concerns. I had the pleasure to speak with Martha. She was very helpful and addressed all of my concerns beautifully! 5 stars for Martha! ⭐️⭐️⭐️⭐️⭐️
Hello,
Thank you for sharing your kind review and 5-star rating for Martha! We’re delighted to hear she provided you with friendly and effective service. At ARW Home, we strive to deliver reliability and prompt customer care, and it's wonderful to know Martha beautifully addressed your needs. If you need further assistance or have any questions, we're always here to help. Your feedback encourages us to uphold our commitment to excellent service.
Sincerely,ARW Home
Reviewed July 2, 2026
Denise was very professional, quick, and helpful with adding water line coverage to my plan. She was able to move my start date back to the actual closing date of the house since closing got pushed back.
Thank you for your positive feedback! We're delighted to hear that Denise was professional, quick, and helpful in assisting with your water line coverage addition. We're pleased she could adjust your start date to fit your requirements. Your satisfaction is important to us, and we're happy to support your needs during your closing process. If there's anything else you need, please don't hesitate to reach out. We appreciate your choice in our service!
Reviewed July 2, 2026
ARW's service has been pretty decent. The people who have come here to do servicing have been very nice and respectable. Recently, my central air was not working and it had something to do about the compressor. I'm going to need a new one and I had put in for a buyout, but I still have not received it. The last time I talked to someone, they said it would be 14 days from the time I talked to them. His name was Anthony and he said that it had been approved. But it's been a while.
Thank you for sharing your experience. We're thrilled to hear that our service team has been polite and respectable. We're sorry for any inconvenience regarding the compressor buyout. Since it was approved, we'd expect resolution within the timeframe specified. Please reach out to our customer service team for any updates or if further support is needed. Your patience is greatly appreciated, and we're committed to ensuring your issue is resolved.
Reviewed July 1, 2026
Ty was very nice and answered my questions to my understanding. She explained things very well. Thank you, Ty for everything, for your cooperation and patience. All of my questions was answered and solved, and I would recommend her to my family and friends.
Thank you for sharing your wonderful experience with Ty. We appreciate your kind words about her ability to answer your questions clearly and patiently. It's fantastic to hear she went above and beyond to resolve your concerns. We’re delighted that you're happy to recommend her expertise to others. Your feedback inspires us to maintain our excellent service standards. If you need further assistance, feel free to reach out.
Reviewed July 1, 2026
I have nothing but issues to get my washing machine in 2 months fixed. What kind of warranty company takes that long?
Thank you for your feedback.
We understand the importance of having household appliances repaired as quickly as possible. Our review reflects that a service provider was assigned, and our service network continued working to facilitate the earliest available appointment. Throughout the process, scheduling updates were provided, and the appointment was subsequently rescheduled at the customer's request.
We appreciate the opportunity to assist and remain committed to working with the assigned service provider toward resolution of the claim.
Reviewed July 1, 2026
I've been with ARW for 11 years. I did research back then, and I decided to go with them. They've always kept me happy up until now. I didn't realize that my total amount for an electrical work that they would pay would be $500, which I find rather low considering the electrical work on a house normally costs more than that. Then it took forever, and it took almost a month worth of time for them to make a decision on whether or not they'll accept the claim. They said that the limit they'll pay is $500, and then they said, "But if you want, you can have a buyout, but you only get $315," and that kind of pissed me off. I didn't like the way they handled it. It took way too long to get a yes or a no. Also, they hired an incompetent electrician. I had somebody else come in and check it out. Not only were they able to fix it within a matter of not even a half hour, they also charged me a whole lot less.
It was not the issue that was put originally. So, when ARW's electrician got here, they misdiagnosed and ended up costing me a lot of money because it was my electrical outlet that my stove was connected to that needed to be fixed. So, I went three weeks without a stove, which meant we weren't able to cook, which meant we had to eat out. I'm just talking fast food, and that's still expensive as hell. So, I'm very dissatisfied. I told ARW, "I've been with y'all for 11 years. This is how you treat me? I'm gonna have to rethink staying.”
There was one other time they gave me trouble, and they ended up doing right by me after the trouble. So, I was fine with it. I don't mind arguing and disagreeing as long as the right outcome comes out. It doesn't always have to be if you agree with me. As far as the price, originally, it was 50 bucks to get somebody to come out, and now it's 120. I always call. I don't like to do the online. I like to talk to somebody. ARW's reps are all very respectful.
Thank you for taking the time to share your experience and, most importantly, thank you for being a valued ARW customer for more than 11 years. We sincerely appreciate the trust you've placed in us over the years.
We understand how frustrating it can be when a claim takes longer than expected to reach a resolution, particularly when it affects the use of essential appliances in your home. While additional documentation was necessary to complete the claim review before a determination could be made, we recognize the inconvenience caused by the length of the process.
We're pleased to know our customer service representatives continued to provide courteous and respectful assistance throughout your interactions, and we appreciate you recognizing their efforts.
Your feedback regarding both the claims experience and the service provider has been shared internally for review. We value your many years of business and hope to have the opportunity to continue serving you in the future.
Reviewed June 30, 2026
I purchased a home warranty service from American Residential Warranty (ARW) in May 2026. Within the exact same week of purchase, I called their customer service line to cancel the service. During that call, I was repeatedly placed on hold, transferred to another department, and placed on hold again. A representative finally told me the policy would be cancelled, but they refused to provide a cancellation confirmation number. I immediately followed up via email to request written verification of the cancellation, but the company never responded. Weeks later, I called back to check the status. The representative confirmed the account was cancelled, and I can no longer log into the online user portal. However, ARW has failed to issue my refund. Because I cancelled within the first week, I am contractually entitled to a full refund under ARW's 30-day money-back guarantee, but no funds have been returned.
Thank you for your feedback.
Our records reflect that your request to cancel your Service Agreement was received on June 8, 2026, and your account was cancelled in accordance with your instructions.
During your subsequent conversation with our Customer Service Department, you were advised that your refund would be processed back to your original method of payment within the timeframe provided under the Service Agreement. At the time your review was submitted, your refund remained within that processing period.
Your cancellation has been completed, and your refund is being processed in accordance with the terms of your Service Agreement.
Thank you for the opportunity to review your concerns.
American Residential Warranty
Reviewed June 30, 2026
Karen in billing is great! Amazing personality and super easy to work with! She made the billing process feel like an accomplishment rather than a chore. Offered me additional services and didn’t become overbearing when I refused. She’s great!
Thank you for your positive feedback on your experience with Karen. We’re thrilled to hear she made the billing process smooth and pleasant by accommodating your preferences with ease. It's great to have team members like Karen who feature exceptional service without being overbearing. We appreciate your feedback and look forward to serving your future needs!
Reviewed June 30, 2026
They are awesome. When talking, they break down to explain things.
Thank you for sharing your positive feedback! We're delighted to hear that our team’s efforts to break down and explain things clearly enhanced your experience with us. We strive to provide you with a service that's both informative and supportive. Should you have any further questions or need assistance, feel free to reach out.
Reviewed June 26, 2026
I had an awesome experience with Martha. She help me find the right insurance coverage for my home, she was helpful with every advice she gave me, thank you so much. You guys have done a good job having her in that position.
Thank you for sharing your wonderful experience with Martha. We’re delighted to hear that she provided exceptional support in helping you find the right home insurance coverage. Her ability to offer valuable advice aligns perfectly with our commitment to excellent service. Your positive remarks reinforce the dedication we strive to deliver. If you ever need further assistance or have questions, we're here to help. We appreciate your feedback!
Reviewed June 25, 2026
I’m able to contact them, what I don’t like is that you have to wait 30 days if you’re switching from one plan to the next, I feel like I shouldn’t have to wait 30 days if I’m already with the company.
Thank you for sharing your feedback with us. We apologize for any inconvenience caused by the 30-day wait period for plan changes. We're constantly working to improve our services and take your concerns seriously. If there's anything else we can assist you with, please do not hesitate to reach out.
Reviewed June 25, 2026
Denise was so kind and so supportive. ARW is a wonderful organization and I highly recommend them. They have been so supportive and follow through for our family's needs. We get follow through by phone calls for our needs and Denise was very professional!
Thank you so much for recommending ARW! We’re delighted to hear that Denise provided the kind and professional support you and your family required. Knowing how supportive our team’s follow-up calls have been to you underscores our commitment to exceptional service. Feel free to reach out anytime, and thank you for sharing your experience!
Reviewed June 25, 2026
American Residential Warranty has more competitive pricing than others, and I've been with them for five months. The claims process was easy, and dealing with the representative was good. But the technician never came out. They had me send pictures instead, and we ended up settling the claim. I’d like to have had a proper company actually come out.
Thank you for sharing your feedback. We are pleased that you found our pricing competitive and the claims process smooth. However, we apologize for the inconvenience caused by the lack of a technician visit. We understand your preference for an in-person service and are evaluating our processes to ensure customer satisfaction. Please don't hesitate to reach out to our customer service team if you have further questions or require assistance. Your feedback helps us improve.
Reviewed June 23, 2026
I was very frustrated at the beginning because the telephone system did not help me find the right person. However, once I got a human being Karen, she was awesome and went out of her way to help me. She was warm, caring and an absolute professional.
Thank you for sharing your experience! We're pleased to hear that Karen recognized your needs and provided excellent support, making your impression with our customer service much better. We understand the process was initially challenging due to the system, and we're committed to streamlining it. It's heartening to know Karen's warmth and professionalism left a lasting impact. We appreciate your feedback and are here to assist you anytime!
Reviewed June 23, 2026
Kevin was great! He was kind, professional and attentive to our needs. Kevin went into detail on our case and looked at all aspects including our loyalty as customers. He reinforced my faith in ARW. Thank you very much.
Thank you for sharing your experience with Kevin. We're thrilled to hear that he was kind, professional, and attentive, providing exceptional service and reinforcing your trust in us. Your feedback is greatly appreciated and encourages us to continue delivering high-quality support. If there's anything else you need, please feel free to reach out.
ARW Home Company Information
- Social media:
- Company Name:
- ARW Home
- Formerly Named:
- American Residential Warranty
- Address:
- 901 Yamato Road, Ste. 100E
- City:
- Boca Raton
- State/Province:
- FL
- Postal Code:
- 33431
- Country:
- United States
- Website:
- arwhome.com
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