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American Residential Warranty

American Residential Warranty
Call Now Toll Free
(217) 281-0462
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Overall Satisfaction Rating 4.25/5
  • 5 stars
    258
  • 4 stars
    39
  • 3 stars
    13
  • 2 stars
    7
  • 1 stars
    52
Based on 369 ratings submitted in the last year

American Residential Warranty provides homeowners with service contracts that cover repairs or replacements. We have partnered with AIG, Asurion, and Amynta to ensure outstanding coverage and customizable home protection.

We know how important it is to have your appliances, electronics and systems covered in case something happens. American Residential Warranty has four home warranty plans and a three-in-one bundle to fit all your needs. Call us today to learn more!

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BOTTOM LINE

American Residential Warranty offers nationwide coverage and ample protection for your home. While there are some limited caps, ARW provides coverage for items many home warranties do not plus flexible contract terms.

PROS
  • Select your contractor
  • Electronics plan available
  • Nationwide coverage
  • Long-term contract not required
CONS
  • Some systems have limited caps
  • Homeowner is responsible for contacting approved contractor

Top American Residential Warranty Reviews We Found

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Rated with 5 stars
Verified Reviewer Verified Buyer

Could not have asked for a more comfortable, seamless and efficient experience. More proof that ARW was a very wise choice and a sound investment. From the courtesy of the ARW representative to the service provided, it gives me all the more confidence in ARW should I need help in the future.

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Rated with 5 stars
Verified Reviewer Verified Buyer

When I called in after having trouble with my stove ARW responded with no problem. They were so great. I stared recommended people to join. It's well worth it. The monthly payments are affordable especially when repairs can be so costly. Get it and you won't regret it!

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American Residential Warranty Call Now Toll Free (217) 281-0462 Get a Quote
American Residential Warranty
Call Now Toll Free
(217) 281-0462

American Residential Warranty plans

American Residential Warranty is a national company that serves customers in all 50 states. The company offers a full range of products, including home warranty plans, electronics protection plans and home security systems. Homeowners can choose from the following plans to best fit their needs.

  • Heating and Cooling: Covers three major home systems.
  • Kitchen Plus: Covers major kitchen appliances, plus your electrical system
  • Platinum: Covers major appliances, plus three major home systems.
  • Platinum Premier: The most popular and comprehensive plan ARW offers, covering 17 major appliances and systems.
  • 4-in-1 Bundle: Covers all appliances and systems covered under Platinum Premier, plus extended coverage, sewer and water line coverage and electronics protection.

American Residential Warranty cost

The average cost for American Residential Warranty is between $40–$60/month depending on the plan you select. In addition to the regular monthly fee, customers will pay a one-time $39 enrollment fee regardless of the plan they choose.

Their most popular plan, Platinum Premier, runs $59.99. This is on the higher end of typical home warranty costs, which generally range from $30–$60/month.

American Residential Warranty has flexible payment plans, and customers can choose whether they’d like to pay annually, quarterly or monthly. American Residential Warranty’s service fees run $55 per visit, which is one of the lowest fees we’ve seen in the industry.

PlanAverage Monthly Cost
Heating and Cooling$39.99
Kitchen Plus$34.99
Platinum$49.99
Platinum Premier$59.99
4-in-1 Bundle$124.99

American Residential Warranty coverage

The Platinum Premier package from American Residential Warranty is their most popular plan and covers the following items

Covered appliances:

  • Built-in microwaves
  • Ceiling fans
  • Dishwasher
  • Garbage disposal
  • Humidifier
  • Kitchen exhaust fan
  • Range/oven/cooktop
  • Range hood
  • Refrigerator
  • Water heater

Covered systems:

  • Central air conditioning
  • Central home heating
  • Ductwork
  • Garage door opener
  • Electrical system
  • Plumbing system and stoppages

Optional coverage:

  • AC refrigerant
  • Ceiling fans
  • External sewer line
  • External water line
  • Food spoilage
  • Ice maker
  • Secondary appliances
  • Secondary systems
  • Plumbing internal parts
  • Plumbing wax seals
  • Pool/spa

American Residential Warranty coverage exclusions

American Residential Warranty does not include coverage for known pre-existing conditions, cosmetic damage or damage due to misuse or abuse of covered items.

The warranty doesn’t cover costs associated with refinishing walls torn down to obtain access to encased items like ductwork or plumbing, rust and corrosion, or costs to bring items up to code.

These exclusions are all standard for home warranty contracts. You can find a full list of exclusions for your home state via American Residential Warranty's sample contract.

American Residential Warranty coverage limits

American Residential Warranty only specifies coverage limits for their optional (a la carte) items. These maximums range from $500–$2,500 per item.

ItemAmerican Residential’s coverage limi
A/C advantage$500
Advantage plus$1,000
Deluxe advantage$500–$1,000
External sewer line system$2,500
External water line system$2,500
Food spoilage$250
Plumbing$500
Plumbing advantage$500
Well pump system$1,000

American Residential Warranty claims

American Residential Warranty gives customers the option to use an ARW approved technician or pick their own contractors, unlike many other companies that only let customers use affiliated technicians. One benefit of going with an ARW approved provider is they are pre-screened by the company.

How to request service from American Residential Warranty:

  1. Submit your claim by contacting ARW online or over the phone.
  2. ARW will assign a service provider to your claim and give you their contact information.
  3. You will call the service provider to schedule your service.
  4. A technician will diagnose and make the repair.
  5. You will pay your service call fee ($55).

Service recall period: ARW guarantees all work for 30 days on labor and 60 days on parts. In the event a repair fails within this period, ARW will send a technician to make additional repairs at no extra cost/service call fee.

Emergency service: Under normal conditions, ARW will try to get a technician to your home within 48 hours to make any necessary repairs. If your situation is deemed an emergency, they will make every attempt to rush the service to occur within 24 hours.

American Residential Warranty contractors: American Residential Warranty gives customers the option to use an ARW approved technician or pick their own contractors, unlike many other companies that only let customers use affiliated technicians. One benefit of going with an ARW approved provider is they are pre-screened by the company. 

American Residential Warranty FAQ

Can I choose my own service provider for repairs?
Yes. You’ll need to let the claims representative know in advance, and your selected technician will have to call American Residential Warranty for prior authorization before starting work.
Can I get an American Residential Warranty without signing a long-term contract?
Yes. ARW does not require long-term contracts. Monthly, quarterly and annual terms are available.
Is there a cancellation fee for American Residential Warranty?
No. There are no cancellation fees for monthly, quarterly or annual term agreements. Cancel within 30 days to receive a full refund. All refunds will be made by ARW within 30 days of cancelling. If the refund takes longer to process than 30 days, ARW will add 10 percent to your refund.

Is American Residential Warranty worth it?

American Residential Warranty makes it easy for homeowners by allowing them to bundle protection plans and even choose their own service contractors. There’s a 30-day waiting period after you buy an American Residential Warranty plan, but this is standard to most home warranty service providers. You can choose add-ons across many home-repair categories for a fully customized plan.

With their flexible plans, including a month-to-month plan, American Residential Warranty may be particularly appealing to those opposed to long-term contracts.

American Residential Warranty Reviews

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2 featured reviews
How do I know I can trust these reviews about American Residential Warranty?
How do I know I can trust these reviews about American Residential Warranty?
  • 3,053,342 reviews on ConsumerAffairs are verified.
  • We require contact information to ensure our reviewers are real.
  • We use intelligent software that helps us maintain the integrity of reviews.
  • Our moderators read all reviews to verify quality and helpfulness.

For more information about reviews on ConsumerAffairs.com please visit our FAQ.

Page 1 Reviews 0 - 10
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: April 14, 2021

Mat was the best of the best. He should get a raise!!!! I was going to another company but he assured me all will be well this this company 15 years and going strong. This Matthew guy really knows what he’s doing and he represents your company very well and I ask you to please give him a bonus or raise in his pay or do something for this guy because I just threw down another $700 plus into your company

Sincerely, Dawn S **

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: April 13, 2021

    I called all weekend with being hung up on and not told the truth. Not until I reached Margo this morning did it get resolved. She courteous and professional and really wanted to solve my problem. If I were you, I would move her to management.

    American Residential Warranty response

    Hi Russell,

    Thank you for taking the time to share your review. We are happy to hear you had a good experience with us and that Margo was able to help you so thoroughly. Thank you for choosing American Residential Warranty for your home warranty needs. We appreciate the opportunity to work with you!

    Sincerely,

    American Residential Warranty

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: April 12, 2021

    Worked with Lady named Andy today and she was GREATTTT ,.. she upped my coverage and changed my date .. Thxxx again .. I’ve told you .. Thanks and I plan on telling everyone I know about your service .. thx much and have a good day.

    American Residential Warranty response

    Hi Debra!

    We're pleased to hear that you had an excellent experience. Thank you for recommending us and sharing it to the community! We look forward to working with you again in the future!

    Sincerely,

    American Residential Warranty

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: April 12, 2021

    I originally called in to cancel service and Andi was such a great customer service representative. She explained my policy and advised me of what my options were. So, I did not cancel. I just modified my coverage to what I really needed. Thank you to Andi for being customer focus.

    American Residential Warranty response

    Hi Valette,

    Thank you for giving us the chance to earn back your business. At American Residential Warranty, we put the needs of our customers first and provide warranty plans that fit your budget. So thanks for your kind words and we look forward to continuing to provide services for your home warranty needs.

    Sincerely,

    American Residential Warranty

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: April 12, 2021

    Had a great experience with Arthur this morning. Both he and the first gentleman I talked to helped out greatly. I would highly recommend this company to my family and friends. I'm sure I will continue to have a great experience with American Residential.

    American Residential Warranty response

    Hi Travis,

    Thank you so much for this review! We are happy to have the opportunity to work with you through your home warranty needs and very much appreciate your recommendation of our service to family members. Thank you for choosing ARW, and have a wonderful day!

    Sincerely,

    American Residential Warranty

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: March 16, 2021

    Since December 2020 I have made 28 calls to ARW trying to get resolution to a claim that was filed by the service rep in October. I have called more than 18 different phone numbers. On January 9th I spoke with a man in corporate whose name is Thomas. He was helpful and gave me his extension but when I called back no one had heard of him nor could connect me to the extension. Finally on March 12 I reached Tulio who, in minutes got to the bottom of the issue and took appropriate action. If I had to rate this company prior to March 12th I would have given it a MINUS ZERO stars. The 5 star rating goes to Tulio.

    You should send executive staff on an "under cover boss" type experience in your company. You would find that Tulio should be training staff on customer service. Why? He is effective!!! How? He took time to review the notes before making fake promises. He showed empathy and agreed that my customer experience was not as it should have been. He assured me that I finally was in the right department and that he could assure that appropriate action would be taken and that he would follow up to make sure it was taken. He gave me a phone number that actually worked where I could reach him or leave a message. He believed me that Thomas actually existed and had started the process but apparently things didn't get processed after he started the process. Tulio communicated with his colleagues and assured the check would be mailed asap. A woman named Carolyn called me the next day to say the check was mailed.

    Today, March 16 I received a check even though it was for the wrong amount. I called Tulio and he called me right back indicating that he was aware of the problem and assured me that it had already been addressed. I have every reason to believe him and to trust that the balance will arrive next week. As you know, your company has lots of competition and the main difference between them and you is customer service. Customers cancel because of how they are treated by the reps. They are lied to by the sales reps (as in bait and switch) and when they have a claim they are passed from person to person. Or the customer is put on hold for more than an hour hoping the customer will hang up. All of these experiences happened to me in dealing with this company. If you are wise, you will try to replicate Tulio in your organization. Please learn from what he is doing and teach it to others.

    American Residential Warranty response

    Hi Sandra,

    Thank you for sharing your experience and specially for mentioning Tulio's excellent customer service. He is truly a gem and he will be thrilled with your comment. We will use your suggestion to improve our ways to better serve our customers. If there is anything else we can assist you with, please do not hesitate to give us a call and we look forward to continuing to serve all of your home warranty needs.

    Kind regards,

    American Residential Warranty

    Be the first one to find this review helpful
    Rated with 4 stars
    Verified Reviewer Verified Buyer
    Original review: March 5, 2021

    I called someone to look at my plumbing and he came out and I paid the initial $55. But he never touched it. He only took my information and what I said to him, but he never said what he was going to do. But I left that alone. Then I went on until last year, my card expired, and I just stopped paying. So I was reinstated. Before Christmas, my heating went out and American Residential Warranty rectified what was wrong. It took a couple of days for me to be approved but everything went well. I got good service. But when I called the office in South Carolina, they switched me over to a department. They said, "Hold on. I will get you someone to help," and never came back. I was very, very aggravated with that. But now, I have heat. I'm satisfied.

    American Residential Warranty response

    Hi Annie,

    We're happy to hear we were able to help you with your claim. Should you ever need home warranty services in the future, please don't hesitate to contact us. We'll use your feedback to improve and we'll strive to make your next experience a perfect 5-star.

    Sincerely,

    American Residential Warranty

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Feb. 12, 2021

    I put in a claim last week because we thought our hot water heater was going out, but come to find out the issue wasn’t the hot water heater. It was the pipe that leads from my kitchen sink down to where the hot water heater is. So we had to put in a new claim in for that on Tuesday. The young lady asked me who was the company that I had to come out here first to do it, and I told her. She said she would call them, but we haven't heard anything back from nobody and today is Friday.

    The one thing I like about American Residential is that they call to make sure that I have heard something from somebody, or do I need for them to call. I appreciate that about them. I'm very pleased with their customer service. It was really easy and simple to submit the claim. They got straight to the point, asked me what was going on, and sent me my claim as soon as we got off the phone.

    American Residential Warranty response

    Thank you so much for your kind words, Kristie. We really appreciate you taking the time out to share your experience with us. Our staffs always aim to provide excellent customer service and making sure that every claims are addressed in a timely manner. Thank you for choosing American Residential Warranty and we look forward to continuing to do business with you.

    Sincerely,

    American Residential Warranty

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Aug. 17, 2020

    I set up a claim to get my dishwasher fixed because it was not washing the dishes. I called and set up a claim and paid the $55 fee for someone to come out. They then assigned me to Seven Star appliances who would be the ones coming out to fix my dishwasher. There was a delay by Seven Star due to a conflict in their schedule but they were very open about it and communicated that to me from the start. Once the service tech came out he explained in detail what was happening and even gave us some pointers on how to keep it from happening again. He was very helpful and fixed the issue right away.

    American Residential Warranty response

    Hello Eric,

    Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.

    Sincerely,

    American Residential Warranty

    2 people found this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: June 13, 2020

    The dryer technician arrived early on the day of the appointment, I explained the problem of high heat smelled like the dryer was over heating, he found the problem in less than 10 minutes, put his test meter inside the dryer. He said it was working and it has been working better than when I called them. My washer technician came the following week. He was very polite. He asked me the problem. I told him and He knew the problem which it needed new parts. He ordered the parts to come to my house, schedule the an appointment to have a technician to come on June 8th to install the parts. The technician arrived on time, polite, friendly, got right to work, finished the job, cleaned up where he was working and left me a sample of tide pods. I had to call the company that ARW sent twice to check on the parts and they were very friendly and understanding.

    American Residential Warranty response

    Hello Barbara,

    Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.

    Sincerely,

    American Residential Warranty

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    American Residential Warranty Company Information

    Social media:
    Company Name:
    American Residential Warranty
    Address:
    901 Yamato Road, Suite 100E
    City:
    Boca Raton
    State/Province:
    FL
    Postal Code:
    33431
    Country:
    United States
    Website:
    www.GetaHomePlan.com