ARW Home

I was contacted by Jason ** who I had spoken with before at length for insurance that ARW offers. As before, Jason was expertise in conveying the insurance available and the reason why ARW was the insurance to have. I had already insured all my appliances and ac. I soon as I heard the value and pricing to insure the sewer and water lines from my property to the utilities end of the street; I was sold. I have used the ARW insurance because my dryer went out. I paid the 50 dollar fee and the repair man was there that afternoon. After having to wait just one day for parts; I was back drying clothes as if the machine was new.

Mr. ** in the Florida office was amazing! He was SO patient, informative, polite to the 9 for sure and just an overall pleasure to do business with. He DID NOT pressure me in any way to upgrade my services, but instead educated me on how upgrading would be a benefit to me. He took the necessary time (even though it was well over the 30 minute time limit the reps get; which I feel is EXTREMELY rude for a company to do) to make sure he answered all my question to where I understood. I absolutely enjoyed speaking with him and I told him talking with him helped me to not cancel my service with ARW.

The American Home Warranty was sold to me without the upfront verbal option to do the add on unit, as the representative inquired about my level of home (2 levels), including the number of units in my home (verbally informed of 2 units in home). At "NO" point did the representative educate/advise me of the add on unit option/cost, at which point would have allowed me the option to make the decision of the home warranty. This resulted in only (1) home unit being covered after 2+ years of having the coverage. Informed corporate, as advised to resolve matter by credit; add on to cover second unit (30) day wait period. Thank you for the resolution.

When I lost my debit card given to ARW for the purpose of automatic monthly billing, I missed my payment for the month. Joel helped me set up my newly issued card and set payment for two days out (since no funds had yet been added to the account since receiving the newly issued card). Joel also sent me immediately at my request a statement of coverage for the warranty which I had requested in an earlier telephone call with a different representative but had not received. Joel was knowledgeable, courteous, helpful, and professional throughout our interaction. Based on this call I would recommend ARW for its customer service/billing department. The content of my review is not influenced by the small incentive received to write a review.

I spoke to Matt, he was very helpful, gave me all the information I needed. He was very attentive and gave me the right help for my needs. Last month I called and spoke to someone else, I did not get the same service. I received a text message today saying that my subscription was due with the incorrect amount. I'm out of the country so I had to make a long-distance call. Matt was efficient, took care of business updating my chart and advising me properly. I'm thankful he answered the phone when I called. Thank you.

Karen was very professional and explaining the situation at hand. We need more people like her in this world. It’s not so much on what she said. Is how she said it which was a pleasure to pay my bill.

A letter from the CEO, undated...another example of poor communication with ARW. Telling me the experience would improve BUT the costs will rise. That is always a good customer relations ploy. Also suggesting claims would take place in the US... I am sure they took place in the US...just the operators used were cheaper labor...and could not understand English. I am disgusted with ARW and the CEO Brauser.

My payment didn't go through and the representative was very helpful and friendly even called me back the next day as promised. I don't remember her name but please give her credit for this review. She was great.

Very professional experience this morning working with Charlene renewing my account. She was very attentive to my situation and took care of me in an excellent and professional manner. Extremely satisfied with my interaction today! Charlene is an exceptional employee!

The young lady was very helpful and understanding, she was calling me about payment, told me what happened with the bank card. Will be getting a new one today after 4 and they said my money should be available tom.