Acclaimed Home Warranty Reviews

This is the worst home warranty company I have ever worked with. It’s possibly the worst company in terms of customer service that I’ve ever dealt with. I have been trying to get a contractor out to look at an urgent appliance issue for a week and a half now. Acclaimed home warranty has a service line that is NEVER answered (even though they advertise 24-7 service on their website). You have to leave a voicemail and hope someone calls you back (they rarely ever do). Then they will send you a text to start your claim but the text chain also is rarely answered. It’s nearly impossible to file a claim, which is the entire point of this organization. It’s been 1.5 weeks of rare communication with them and unanswered service requests even though I’ve stressed the urgency of my request.

Worst home warranty company I've ever dealt with. In Texas, they refused to cover a simple HVAC tune-up because they claimed the only HVAC company they contract with in the Austin area won't work with them. I called that company myself, and they told me the real reason—they won't accept the warranty company's $139 payment for the service. Seriously? One HVAC contractor for all of Austin and the surrounding areas? Their solution was for me to find my own contractor, pay out of pocket, and then submit a claim so they could decide if—and how much—they might reimburse me. That's completely unreasonable.

Leaving this review because this company sends out intentionally misleading emails trying to get new customers, stating they need to renew their services (despite never being customers to start). Looks like this is one of many poor practices this company uses. And of course, they offer no way to remove yourself from their email list.

This is absolutely the worst warranty company I have ever dealt with in my life! Their vendors are awful. When you call in your claim they literally tell you on the phone it’s not covered. They also want to charge you multiple fees for the same service! Do not see go on for this garbage company! What a joke! AC service five days out in 120 degrees is unacceptable. The consumer should not have to suffer! This company seems to think it’s acceptable. You are better off with Old Republic or Fidelity home warranty! Don’t waste your money here!

I am disappointed that I ever signed up with this company. I also did not know they are not accredited with the BBB. Their feedback as a whole is not the best which speaks for itself. As with many warranty companies we expect them to honor their contract and too many times they refer to the term "we only cover normal wear and tear" with no definition of terms or timelines. This gets them to then issue a denial of claim for mechanical breakdowns. Zero effort is made to keep the customer from leaving and that indicates they do not care about long term business. I would strongly recommend you do your homework and solicit feedback before signing up with this company.