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Vertrue, ex-MWI |
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Mr. James B. Duffy Executive Vice President and Chief Financial Officer 680 Washington Blvd Stamford, CT 06901 Phone 203-324-7635 Fax 203-674-7080 This is one of a rash of "negative-option" schemes now making the rounds. Companies like Vertrue (formerly MWI, alias MemberWorks Inc.) enroll you in their plan without your asking and it's up to you to cancel the enrollment. Often cancelling isn't enough and more drastic action is needed. MWI and its cousin Simple Escapes have any number of schemes -- oops, sorry, make that services -- including:
No one seems quite sure just what each of these might do. But one thing is for sure -- they are all very fast to slap charges on your credit card, as the complaints below show.
Most importantly ... Here are a few of the more recent complaints: Annmarie/st. of Brooklyn, NY April 8, 2009
Don of Omaha, NE December 20, 2007
After hanging up, I was suspicious and so I looked my old bank statements back to 2003. I found the original purchase which was for 27.44 in February 2003. I don't remember what this was for and I certainly don't recall enrolling in any kind of 'membership'. I found the first yearly charge from Simply You in Dec 2003 for 109.95. Then each December from then on they were sticking me a charge. Here they are: Dec 2003, 109.95, Dec 2004, 199.95, Dec 2005, 219.95, Dec 2006, 239.95 and Dec 2007, 249.95. All total 1,019.75. As I said earlier, I have received credit of 249.95 for the Dec 2007 charge but that leaves a total of 769.80 in bogus fraudulent charges to me. I have initiated a claim with the Neb BBB and have reported this to the Neb Attorney General. I have sent emails directly to Vertrue and they are not answering me. I am thinking about paying a personal call to their offices in Omaha to see if that accomplishes anything. Alexander of New Brighton, MN December 19, 2007
Stephanie of Westerly, RI February 18, 2007
My credit card was charged 109.95 on 16 Feb 2007 by this organization. The charge was under the name "Victoria's Secret Escapes”. I never, ever authorized this. I use my credit card to cover gasoline and grocery expenses, 109.95 less is a significant hit. Terry of Indianapolis, IN July 29, 2006
Andrew of Jersey City, NJ October 29, 2005
Truecredit sent my Credit Card Information, Name, Address and phone number. This was clearly against their privacy policy and unauthorized fraudulent charges. I am a computer security expert and was defrauded because Truesecure, a company I pay to protect me against identity theft, actually gave my personal and financial information to a fraudulent company knowingly. Please put me in touch with an attorney so I can seek Punitive Damages. I was chared 9.95 on my credit card for the past 7 months. Sharon of Fort Lauderdale, FL July 2, 2005
After I contacted my credit card company, they advised me to call this company back and make sure any earlier charges were also credited because we had been charged for 5 months starting in February. I called back, spoke with Lindsey who tried to tell me she could not give me credit for any earlier charges because we had benefit of the program during that time. I told her we did not ask for the program, we did not subscribe to it and we did not receive any benefits. I asked to speak to a supervisor, David, who without any further questions or comments, agreed to give me my full credit from February. These bogus charges increased my credit card debt,making it more difficult to pay my balance down. We are in the process of trying to buy a home, and these charges appear frivolous and unnecessary and make my credit record look bad. Advertisement
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