You could be on the receiving end of Chick-fil-A's $4.4 million settlement

ConsumerAffairs

The fast food chain was accused of hiking up prices on delivery orders

Did you order Chick-fil-A during the COVID-19 pandemic? You might be eligible to get a piece of the company’s $4.4 million settlement. 

Six customers in Georgia filed the suit, claiming that Chick-fil-A was touting delivery fees that were either free or in the lower range. However, that same delivery bargain translated into menu prices that were 20% to 30% higher than customers ordering in-store or pick-up. 

“Chick-fil-A secretly marks up food prices for delivery orders by a hefty 25% to 30%,” the complaint states. “In other words, the identical order of a 30-count chicken nuggets costs approximately $5-6 more when ordered for delivery than when ordered via the same mobile app for pickup, or when ordered in-store.” 

While Chick-fil-A didn’t admit to being guilty in the case, the company did agree to the $4.4 million settlement. 

How to claim your portion of the settlement

If you were affected by Chick-fil-A’s raised delivery prices, you’re eligible for either a $29.25 cash payment or gift card. There is a $1.45 million cash settlement fund and a $2.95 million gift card fund. 

TopClassActions first reported the case and said that if the total number of claims exceeds the funds in the settlement account, consumers can expect a proportionate payout from the company. 

There are two ways to see if you’re eligible for the settlement. First, Chick-fil-A provided email addresses of customers who could qualify for the settlement to the settlement agency. Consumers should check their email to see if they’re eligible. 

Another option is to visit the Chick-fil-A website. The company has agreed to post a claims form notice on its website where customers can input their personal information – name, email address, phone number, and certification of eligibility – to see if they qualify for the settlement. That notice is not yet live on the website, 

Prices aren’t changing anytime soon

Despite the lawsuit and the settlement, Chick-fil-A has no plans to make any changes to its pricing. 

The report said that delivery prices will remain higher than prices for in-store or pickup orders. However, the settlement has mandated Chick-fil-A to flag this price difference on its website and mobile app, so consumers are aware of it before placing their orders. 

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