As the result of a settlement with the Maryland attorney general, BlueHippo Funding, a layaway computer sales company, will have to forfeit all of its profits to Maryland consumers who received overpriced products and make full refunds to those who received nothing for their money.
The office of the Maryland attorney general will also resolve BlueHippo complaints for consumers outside the state of Maryland. Those consumers should call the Consumer Protection Division at (410) 528-8662.
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BlueHippo CEO Joseph Rensin (left) begs off questioning by WJLA-TV's Ross McLaughlin. |
Maryland attorney general Douglas Gansler and BlueHippo settled after a two-year investigation stemming from 1,320 complaints filed with the Maryland Better Business Bureau.
This company has misled customers nationwide and as of today, they have agreed to halt their deceptive business practices, Gansler said.
Gansler estimated the settlement will cost BlueHippo $1 million on top of $300,000 the company must pay in restitution to the attorney generals consumer protection division.
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The company, which ConsumerAffairs.com dissected in a January 2007 investigation in January, makes big profits by selling desktops, laptops and televisions to consumers with bad credit on a layaway plan. However, consumers often end up paying as much as five times the value of the product and in many cases, never receive anything.
ConsumerAffairs.com has received 199 complaints from consumers as of this writing. The story is always the same:
I have repeatedly tried to cancel my order with BlueHippo Funding, wrote Karonise of Detroit, Mich. I have spoken to over six representatives in the last four weeks. Each representative said over and over again as if reading from a script: 'Why would you want to cancel? This is a great offer.'
"I have spoken with Ronald Campbell who identifies himself as a supervisor. He would not listen as I told him I have requested to cancel my order over four times now. He said he's sorry, but they cannot refund my money, Karonise told ConsumerAffairs.com.
But for BlueHippos Maryland costumers who received nothing, they will be getting their money back and for Maryland consumers who overpaid for products will be receiving the difference of how much they paid for the product versus how much BlueHippo paid.
Consumers should be receiving checks in the mail no later than early 2008, Ganslers spokeswoman, Raquel Guillory, said.
Consumers will not have to do anything to receive restitution because the attorney general is using sales documents to identify who will be receiving the checks and will then mail them accordingly.
Gansler estimates that as many as two-thirds of BlueHippos Maryland customers never received the computers or televisions they ordered. Additionally, when consumers failed to receive the goods and requested to cancel their orders, BlueHippo allegedly refused to refund the consumers payments, violating Maryland law.
In addition, the attorney general alleged that BlueHippo and Rensin:
• illegally deducted payments from consumers accounts;
• hid important terms of the transaction from consumers until after the company had deducted payments from consumers bank accounts;
• charged illegal late fees;
• misled consumers regarding promised discounts and rebates;
• failed to disclose conditions related to gifts and promotional items;
• misrepresented the type of credit being offered to consumers; and
• failed to disclose important loan terms.
The findings verify complaints receive by ConsumerAffairs.com.
BlueHippos founder and chief executive officer, Joseph Rensin, has feigned ignorance of any wrongdoing and still claims to have broken no laws.
The settlement agreement finds no wrong doing or violations of law occurred, according to a press release on BlueHippos website. Voluntary settlements of such allegations are a common business practice in corporate America BlueHippo believes it is in the best interest of consumers and its business to amicably resolve such claims without costly litigation.
In fact, companies often choose settlements rather than go to court because most of the documents used by the plaintiff against the company would become public record if the case went to trial.
In the criminal word, reaching a settlement before trial -- "on the courthouse steps," in common parlance -- is known as "copping a plea." It is generally a tactic used to avoid the stiffer sentence that often results if the case goes to a jury.
As a result of yesterdays settlement, BlueHippo must also comply with these conditions while doing business in Maryland:
•
disclose all material terms and conditions regarding transactions including pricing, financing, delivery, customer default, quality/features of items offered for sale, free/promotional items and any rights consumers are purportedly waiving before entering into agreements that purport to bind consumers;
• provide Maryland customers with written, signed agreements setting forth all of the material terms of the sale before they take any payments from the customer;
• allow customers to cancel their orders and to receive refunds when required by Maryland lending laws;
and
• stop charging Maryland consumers illegal late fees and comply with the Maryland Merchandise Delivery Law.
Maryland is the first state in the country to get BlueHippo to comply with consumer laws and make restitution to their customers, Gansler said in the statement.
West Virginia, Illinois and Florida have similar cases pending against BlueHippo. There is also a pending () class action lawsuit in California.
Consumers are urged to file complaints with their state attorney general and with ConsumerAffairs.com.