Complain about a product or service

ILD - Directory Assistance Charges

ILD Teleservices • About ILD • Consumer Complaints • ILD Responds --- News • Wisconsin Sues ILD Clients eChurch, ILab • Wisconsin Sues ILD Teleservices • Florida Seeks Nationwide Telephone Billing Probe • Florida Opens "Cramming" Probe • Cramming Hits Consumers When They Least Expect It

Sharon of Lake Bluff, IL (10/7/05):
There was a directory assisted call to Nevada billed by ILD Teleservices on my SBC bill. I never made this call. When I tried to call ILD, a person came on the line and stated their computers were down and call back in 30 minutes. This happened every time I called which was about 20-25 times! I finally had SBC call them and they got the same response.

Damages: I was billed $7.93 on my local phone bill.

Robert of Powder Springs, GA (10/3/05):
My complaint is the slamming and/or cramming of a long distance telephone charge never made by anyone in our household. A charge of $7.39 appeared on our phone bill from Bell South implying a long distance call was made on August 8, 2005 to Nevada for directory assistance. Their provider was 10 15 15 800, and ILD was the clearinghouse and biller of the charge. A review of this company shows it is fraught with fraud, countless consumer complaints, and fined by the FTC for deceptive practices.

Cecil of Thomasville, GA (10/3/05):
My telephone bill was "crammed" with a $7.39 charge for directory assistance. I contacted ILD and before I could explain that this call had not been made from my number, I was told it was a billing error and my money would be credited back to my bill.

This has not yet occurred.

Betty of Oroville, CA (9/29/05)
A charge of $7.39 for ILD Teleservices appeared on my September SBC statement. I have had no business with this company. I called SBC Customer Service but all the representative would say was that the charge was for long distance services.

I subscribe to an SBC long distance plan and use that exclusively for long distance. The SBC representative said I would have to speak to a Teleservices representative and transferred me their customer service dept.

I was then put on hold for 10 minutes and finally spoke to Mauricio (ID 3819) who said the charge was connected to a Tel 7 long distance directory assistance service accessed by dialing 10 15 15 800. I have never used such an access code and I live alone, so I know that no one else has used that code from my telephone.

He agreed to remove the charge and added a block on my phone line for that access code.

Dan of Des Moines, IA (8/23/05)
My Qwest bill had a charge of $7.39 from ILD Telecom for a 1.0-minute call to Directory Assistance. They could not tell me which number was requested by someone who allegedly called from our house.

Wilma of Bakersfield, CA (8/20/05)
I am an 88-year old widow living in a senior retirement community. I was sent a bill by ILD for $13.07 for Directory Asst calls to NV that I didn't make. My local phone service is SBC and Sprint is listed although I never make long distance calls. I have never had any association with ILD and they are billing 3 and 4 YEARS late.

SBC told me to only pay their bill and they notified ILD of the error ILD has made.

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