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ILD Teleservices

ILD Teleservices • About ILD • Consumer Complaints • ILD Responds --- News • Wisconsin Sues ILD Clients eChurch, ILab • Wisconsin Sues ILD Teleservices • Florida Seeks Nationwide Telephone Billing Probe • Florida Opens "Cramming" Probe • Cramming Hits Consumers When They Least Expect It

Corean of Mableton, GA November 20, 2009

After reacing this representative for ILD (Adrian) I was told that these charges of 272.93 needed to be paid and I explained to him (repeatedly) that I didn't permission/or authorization to accept these charges (since I was at work). I feel that ILD should have contacted me, especially since they informed me that this had been happening over a periood of time. I don't feel I should have to submit payment for charges that I DIDNT AUTHORIZE!! I am not going to pay this and ILD should be more concerned with establishing a LEGAL and positive relationship with the customer, instead of allowing ANYONE to except charges on a customers account. I wonder how Mr. Fed Lloyd would feel if someone excepted charges on his line without his knowledge. Mr. Lloyd would YOU just pay them?????????

vicki of ukiah, CA November 14, 2009

I discovered charges to my AT&T bill totaling 74.75 for services I never ordered or had ever heard of! When I first contacted ILD Teleservices I was told that the charge was for "Employee Notification Services". Upon further questioning I was informed that the service is used to notify employees in case of an emergency. When I asked what 'employees' were to be notified I was told that MY employees were to be notified!!! I don't have any employees! This is my home phone bill and I don't own a business. I have been jumping through hoops trying to get this resolved and am still trying.

Cathy of Louisville, MS November 12, 2009

This is a Telephone Comp for the Correction Facility in Meridian Ms. They cut my Child off from collect calling me because ILD Teleseriveces, Inc. said that there was Aduustments to my AT&T Bill meaning they were denied payment. I call AT&T and they say they were not denied. But still now my child can not call me unless I prepay. This is wrong and I should not have to prepay because I never denied them. Infinity say's I am now on this prepay list perminitly and there is no way to change it. This is so wrong its not even funny.

fran of nesquehoning, PA November 11, 2009

received a 415.95 charge on my Verzion bill. When I contacted the company, I was told I filled out an online registration. I called as soon as it was charged on my bill. I was given a cancellation number that is effective immediately. I will wait to see if it is removed next month. My payment to Verizon will be minus this charge.

Joanna of Atwater, CA November 10, 2009

Added charges to my ATT phone bill without authorization. I have been charged 14.95 for the last two months without justification as I have never requested anything from this company

M of Columbia, SC November 9, 2009

My latest ATT bill for one of my businesses showed a charge of 34.95 for web hosting.I had never heard of this company and found out that they simply called the shop, spoke to one of my employees and asked her to verify some store information. I will be getting a refund check for the 2 months they charged me, but have spoken to other business owners who have experienced the same with this company.

Eugene of St Louis, MO November 3, 2009

Our AT&T monthly bill had an additional charge of 49.95 for website hosting which was never authorized. AT&T was absolutely useless in resolving this bill from our statement insisting it was our responsibility to contact ILD and gather information to remove this charge. I wasted personal time to remedy this wrong which should never have showed up on our AT&T statement in the first place. All they tried to do was upsell new services. Totally disgusted with AT&T in allowing such business practices.

Prem of Woodinville, WA October 29, 2009

I was switched from my local & long distance carrier Verizon to "Communications Network" with new billing via "ILD Teleservices Inc." without my approval. When I called the 800- on my bill they said they would playback a recording authorizing them to switch the long distance carrier, but they could not do it right away but they would call me back, and I am still waiting! I company was fraudulently billed over 1200 and I caught this on the first month!

James of Albuquerque, NM October 29, 2009

I received my Qwest bill for October and noticed it was higher than usual. I found on the last page a charge (5.49) for directory assistance on Sept 22. I never use directory assistance! I called the contact number listed and spoke to a person that was very hard to understand and sounded like a robot.

I told her the issue and she said I would get a refund in a week or so and she would put a block on my phone to eliminate furure charges. This is obviously "cramming" and if it happens again I will cancel my account with Qwest. It should be illegal to do this and my carrier should not allow it to happen. The consequences are that, I will pay my phone bill and expect to be refunded as ILD said. If not I will cancel my Qwest account. I'll not allow this to occur again.

Hans of Sunrise Beach, TX October 24, 2009

Foreign visitors to our home phoned collect, 18 miles away, for directions. The automatic operator who intervened provided no opportunity to advise the caller to contact us some other way. This would normally be a loval call but was billed as 17.95, which is outrageous! Besides the monetary "ouch" tourism to our area is adversely affected by such obvious rip-offs.

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