Complain about a product or service

ILD Teleservices

ILD Teleservices • Collect Calls • Calling Card Calls • Directory Assistance Charges • Internet Services • Long Distance • Payphone Charges • Voicemail • Yellow Pages/Web Sites • ILD Responds --- • Wisconsin Sues ILD Clients eChurch, ILab • Wisconsin Sues ILD Teleservices • Florida Seeks Nationwide Telephone Billing Probe • Florida Opens "Cramming" Probe • Cramming Hits Consumers When They Least Expect It

And what might this be? As the complaints in this section show, ILD Teleservices is the name that appears next to mysterious charges on consumer phone bills. That's because ILD, among other things, is a "billing clearinghouse" for companies that bill for their services by placing charges on local phone bills. (Read the company's response to its critics here).

Since its inception, this has been an area that has been open to abuse. There have been thousands of complaints about billing clearinghouses passing on phony and inflated charges for everything from collect calls to psychic readings, a practice known in the industry as "cramming."

ILD's Web site provides no clue to consumers as to how they might dispute inaccurate charges. However, it is one of seven clearinghouses that belong to something called CERB, the Coalition to Ensure Responsible Billing. CERB members subscribe to "stringent, pro-consumer policies for ensuring that only legitimate charges appear on consumers' bills."

One of CERB's standards is "Consumer Satisfaction." This section states:

Consumers must be able to easily and quickly discuss problems. Members are committed to monitoring consumer satisfaction particularly with regard to any disputes or inquiries that may arise. Members will provide quick and thorough responses. Members shall provide on request:

• The name, address, phone number and fax number of the service provider.
• The nature of any charge.
• The method of authorization.
• Information as to how a consumer may cancel a service or product.

CERB members are also supposed to aid in solving dispute and are required to:

• Provide a toll free customer service number.
• Provide dedicated staff to respond to consumer inquiries.
• Provide a full and timely investigation of any dispute.
• Initiate a credit or respond to the consumer within 30 days of the consumer's dispute.

Thus, any consumer whose local telephone bill includes an unauthorized charge from ILD should immediately call the toll-free number next to the charge to find out what the charge is for. If the charge is unauthorized, the consumer should politely insist that the ILD representative investigate further and report back in 30 days.

Corporate Information

Fred Lloyd Vice President, Strategic Planning ILD Telecommunications, Inc. 5000 Sawgrass Village Circle, Suite 30 Ponte Vedra Beach, FL 32082 Office: (904) 273-2440 Tollfree: 1(800)433-4518 Fax: (904) 285-3616 Email: fred.lloyd@ildmail.com

If ILD fails to do so, consumers should file a complete report using the ConsumerAffairs.com complaint form, with copies to the Federal Trade Commission and their state Public Utilities Commission.

Recent Complaints

Here are a few of the more recent complaints. See the box to the right for specific categories.

ILD Teleservices • Collect Calls • Calling Card Calls • Directory Assistance Charges • Internet Services • Long Distance • Payphone Charges • Voicemail • Yellow Pages/Web Sites • ILD Responds --- • Wisconsin Sues ILD Clients eChurch, ILab • Wisconsin Sues ILD Teleservices • Florida Seeks Nationwide Telephone Billing Probe • Florida Opens "Cramming" Probe • Cramming Hits Consumers When They Least Expect It

Greg of Roseville, CA June 16, 2009

This company added fraudulent charges to my telephone bill for services I did not order. To date, they have added 150 in fraudulent charges to my telephone bill.

Barbara of Elk Grove, CA June 30, 2009

I noticed there was a 14.95 charge on my phone bill from ILD Teleservices I called my phone company and they gave me a number to call and advised me to tell them to remove the charge. After a long run-around and a second phone number I was able to speak with a real person and told them to remove the charge. When asked they said they were unable to tell me which of the companies they represented put the charge on my bill. Needless to say I was out raged. I then called my phone company back and had them to block any and all third party charges in the future. Had I not stopped this that 14.95 charge would have been on my bill every month. As I told them this is a terrible scam and I would do my part to stop it from happening to others.

Moyra of Pleasant Hill, CA June 30, 2009

When I recieved my ATT phone bill for May there was a 74.95 charge from ILD Teleservices. I called the Number given and was told that I had agreed to the services when they ran my name on their web site. I did not agree to this. However the woman told me that she had a recording of me saying yes. I asked her if I could hear it and she siad that she did not have it right now but would email it to me along with a confirmation of cancellation. I received neither. I immediately called ATT who said this was not their charge and I could pay my ATT bill without these charges. Which I did. Today I received my June bill.

There was another 74.95 plus alate fee for non pyment of the first charges. I called ILD again and spoke to a man, Gabriel who said that there was a cancellation notice but since I had called on 6/2/09 and not before I was charged for the whole month of June. He also said that he had a recording which he also did not have and which he agreed to send to me. This sounds like fraud. Please advise. Thank you

christopher of VALDOSTA , GA June 29, 2009

Had a charge of 7.14 on this months AT&T phone bill to ILD Teleservices, INC. I never made a call or used their services. I phoned the company just to get the runaround and eventually disconnected. Repeated phone calls and I have still not been able to speak with a live person. AT&T states they have to charge this since ILD charged them. Seems that ILD is getting away with placing bogus charges on people's phone bills and getting paid to do so.

marge of erie, PA June 29, 2009

the prices that are charged are crazy.. 19.54 for a one minute call. it was 1.15 for one minute and the rest were tazes, fee and the cost of the operator.. what a rake they have.. i cant believe they have enought nerve to do it.. i mill make sure i can make everyone aware of the terrible way this buisness is run. wish i could line my pockets with other peoples money like this..

Ronald of olympia, WA June 23, 2009

I received a billing on my June 2009 Qwest account by ILD 5.49 for calling 10 15 15 800. Additionally ILD charged an administrative fee of 1.65. The billing indicated it was for directory assistance. I have no long distance telephone service on my home phone and have never had a reason to call Nevada. I never use directory assistance. Repeated calls to the ILD toll free number (above) resulted in a recording indicating they were experiencing technical problems. My telephone account was debited a total of 7.27, including taxes. Qwest noted I do not have long distance and credited back the charge.

Clint of Kendallville, IN June 23, 2009

I submitted earlier, read my results. Within 10 minutes of submitting my complaint to AT&T about the charges to my phone bill, they called me and e-mailed me to let me know that they dropped the charges and also blocked ILD from ever charging my account again. THEY ARE A FRAUD! The older gentleman that paid it should ask for his money back! Everyone LISTEN UP!!! If you get a charge on your Phone Bill from ILD, DISPUTE IT, REPORT IT TO YOUR PHONE CO, THE ATTORNEY GENERAL OF YOUR STATE, AND THE FCC! Let's put them OUT OF BUSINESS!

Barbara of Quincy, IL June 27, 2009

My AT&T bill had a ILD Teleservice charge of 16.07. It was listed as: 3-01 - 6-17 Employee Notification - MSG SVC MTH Fee. I am a 70 year old woman living on my pension and social security. I have no idea what this charge is. I phoned AT&T and they told me to phone the company. I did but ILD Teleservices is closed today. The AT&T rep told me to tell them to take the charge off of my bill and to put a credit on my bill. This is very irritating for me but I will phone them on Monday, June 29, 2009.

Keith of Youngstown, OH June 26, 2009

Billed my phone bill for a company which does not exsist. The knowingly "cram" peoples phone bills.

C. of Danville, CA June 25, 2009

I was surprised by an unauthorized charge of 49.95 on my AT&T telephone bill. I called AT&T who referred me to ILD Customer Service where I was told I could cancel and block my number. I was then referred to Local Internet Listing. I was told that I was credited for June; however,I was told that I could not block and that I would have to call AT&T again in July and go through the entire correction process again a 2nd time.

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