Complain about a product or service

ILD Teleservices

phyllis of kermit, TX July 29, 2010

noticed an unauthorized charge on my AT&T bill. when i called them they said nothing they could do i would have to call ILD, the company that billed them. after 3 calls and talking to a manager he said they would see about crediting my account but would not tell me the person authorizing the ringtone bill. i told him someone had impersonated me and i want to know who and he said "none of your business" take it up with law enforcement. not so much the money stole from me as much as it is someone taking me identification. asked at&t why they cannot protect their customers and they blamed FCC. i will carefully check, from now on, my bills, especially my AT&T telephone bill. i do not have a cell phone, do have a trac phone, so why does at&t allow a ringtone service to charge me?

Barbara of costa mesa, CA July 27, 2010

Check your phone bill. ILD has been piggybacking on our aTT bill for 6 months charging us 49.95 a month. They stated our receptionit authorized the charges. this is crazy and a serious issue. The phone companies need to be more responsible with their contact and customer lists.

Elizabeth of Tustin, CA July 27, 2010

A few months ago I noticed that my Telephone bill (AT&T) had been higher. I pay online and ignored it for a while. Finally I went through the hassle of opening my account and getting specifics. There was a monthly charge of 14.95 from a third party ILD Telecommunications that I did not recognize nor ever remember signing up for. I called them and they said E.D. R. had signed up and I told them my initials were E.D. (but NOT used at all online), but that I never signed up and I wanted to stop whatever this was immediately. She said they would stop it and refund my money but that they would pursue the person signed up. I said that all they had was my name and address so did that mean that they were going to pursue me? The woman admitted that the service was signed up by an Edward R. I told them no one by that name lived at my unit.

I want to know how they got my address if the name has no association with my address. I have read several complaints about these people and am afraid it is a scam. I called AT&T and told them about this possible scam. She said she would block third party access but it would take a few months. She then proceeded to try to sell me services I didn't want.

david of baltimore, MD July 26, 2010

A charge for 42.95 showed up on my July 2010 bill. I called Verizon and they said they would remove it. They also told me it was for web design services. Funny, I dont have a web page!!!

Cee of Saginaw, MI July 26, 2010

We're a small business and we received a call from Comm. Network Billing saying that our ATT account had billing errors and to correct them we had to answer several questions only with a "yes" answer. When I answered NO, it kicked me back to a salesperson that told me I answered wrong. Finally hung up and called ATT which told me it was a slammer and I put anti-slam protection on the phone lines...alas...to no avail, I was still billed a third party billing service for long distance of 21.87. Called to remove it...hope it goes through. SO irritated to be lied to and have to spend many man hours trying to correct a scammer's mess.

susan of toledo, OH July 23, 2010

a friend was stranded and called collect and i used debit card i checked it was for 5dollars next day i get a charge for 3495 i waited on hold for one hour no results

Joseph of Clay, NY July 22, 2010

October 2009 a company named ILD charged my Verizon account for an answering service that was not authorized by me. I called ILD and was informed that they were just a billing company for another service, but they did give me credit for charges.

In July 2010 I again was being charged on my Verizon account for an e-mail service that was not authorized by me and again it was ILD that was billing my account. I spoke with Chantel and her supervisor Cathy at ILD who have stopped the charges and will credit my Verizon account. The Company they said the were billing for was Members Edge.

Their address is: 1 University Plaza suite 307 Hackensack, NJ 07601 They were unable to give me a name or a telephone number for Members Edge. The address given for ILD is in Ponte Vedra Beach FL, but the two people I spoke with (Chantel and Cathy) said they were in San Antonio TX.

CA of Winter haven, FL July 21, 2010

My son was stranded at the Atlanta Airport on 7/19 with a dead cell phone and made a 4 minute collect phone call. He had to get the operator to assist. I was asked for a debit card, but since my son was calling my cell phone I figured they couldn't bill my cell. Admittedly, I didn't ask the rate, and assumed I'd be charged a little something....but not 41.50 for a 4 minute collect call? Robbery.

Susan of Fredericksburg, VA July 16, 2010

I had to make an emergency call from a pay phone in Annapolis while visiting a relative at the Naval Academy. This company billed by credit card 3 x 14.32, 12.40, and 14.42 when one call was incomplete (40 sec) and the other two brief calls were a minute or less.

Susan of Castle Rock, CO July 16, 2010

Received a call from a young man who said he was from QWEST and that he could lower my long distance bill on my business account. He transferred me to ILD Teleservices, who then asked me a list of questions. I hesitated to answer them, and was transferred back to the person who said he was from QWEST (my telephone provider). Then answered my question that he WAS from Qwest, and this is a service for my account. I was transferred back to ILD Teleservices, then terminated the call. When I tried to pick up the phone to make another call, they were still on the phone, and hung up again.

Called Qwest and reported this, and they indicated it is a scam, not their program. Received a bill today with my phone bill in the amount of 50.00 for Connect to Purpose from ILD Teleservices. Called and told them I had cancelled the call. They indicated they would give me a credit within the next 2 billing periods. 50.00 in unauthorized charges, and a lot of aggravation.

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