Complain about a product or service

ILD Teleservices

ILD Teleservices • About ILD • Consumer Complaints • ILD Responds --- News • Wisconsin Sues ILD Clients eChurch, ILab • Wisconsin Sues ILD Teleservices • Florida Seeks Nationwide Telephone Billing Probe • Florida Opens "Cramming" Probe • Cramming Hits Consumers When They Least Expect It

Rick of ATlanta, GA February 5, 2010

I went to a job interview 15 minuted from my house and I realized I forgot my cell phone. I luckily found a pay phone (a what?) and had no change of course, so I had the option of using my credit card. I needed to call the interview location which was 2 blocks from where I was calling from. I went ahead and called using my credit card. Then I called my girlfriend using same card. Cool. No problem, right?

Two days later Im looking at my bank statement online and saw three charges, 25.75, 23.28, 15.75. What is that? Those were the charges for making a call on my credit card! 65 dollars for making 3 50 cent calls. The biggest scam in the world is happening right in front of us. Sad that these pay phones are used by immigrants mainly to call home and they dont even really realize they are getting totally scammed like me. I was livid.

I called ILD Teleservices number and calmly got them to reverse the charges after threatening lawyer intervention and Consumer Affairs intervention. Blows my mind that these people work for this scammer company and dont think twice about the people they steal from. It is outright theft. That is my story. Beware!

Thomas of Huntington Beach , CA February 3, 2010

They billed our Verizon line without permission. It is a scam...... The fact that they are a 3rd party, I have spent four hours fixing this and asking AT & T to place on block on this activity, which by the way, I was told that they do not have the capability at this time. I feel sorry for older people who are being ripped off by this. off to Channel 7 news now to see if they want the story.

Katthy of Los Gatos, CA February 3, 2010

We received our monthly statement from Verizon and added onto the back page was a bill from ILD for 19.99. ILD Teleservices Credit Find Inc. I've never even heard of them. I phoned their number and had the amount removed. I asked how they could bill us without our knowledge and was told we must have requested their services online or somewhere. That is a negative. Mind you this is a monthly charge. I then phoned Verizon to let them know we will not be paying that portion of "their" bill. I again asked how they could do this and got no where. I asked how another company could piggyback their billing onto Verizon's statement and was basically told that's just they way it is. The "statement" on the back page looks just like the rest of the Verizon statement. Does this happen when you reach a certain age and are confused by the muliple pages of the statement?

It is wrong and highly unethical if not illegal. How much kickback is Verizon getting for doing this? Why is not the ILD not doing their own billing so it does not look like part of the Verizon bill. There is a fishy smell to all of this. It appears from your website this had been going on for year...2001 was the earliest I read. Why cannot something be done?

Saul of Vallejo, CA February 2, 2010

This Company has been charging Long Distance Calls to my AT&T account. I Have complained to AT&T numerous times and AT&T says by law they are not allow to block other carriers claims. I have called ILD to stop this Fraudulent practice and they keep saying they are putting a block in the # ; but 2 or 3 months latter the new calls to diferent #'s and cities appear on my AT&T bill. at the beginning the charges were between 7.00 to 16.00 but in the January bill; they have charged my account 35.66. please stop this company and investigate AT&T because they are also helping them to get away with this fraud. thank you for your help. we all need to be reinbursed for all the money they have charged us.

Joy of Terre Haute, IN February 2, 2010

We moved a phone line in November and incurred some charges so didn't notice until December Verizon bill that we had charges from ILD Teleservices for services we had never heard of or ordered. Called Verizon who said had to call ILD. Called ILD and waited on phone half hour to get someone who said they would take care of it and they indeed credited the Nov & Dec on my Jan bill, but again billed me for January!

Called ILD again and Verizon tonight and spent 1 1/2 hours on phone. ILD said it just hasn't caught up which makes no sense since the credits are there for Nov & Dec. In the meantime I have to pay this so Verizon doesn't report me to credit bureau. Verizon says they can't do anything. They did give me fraud number which I will call tomorrow along with my attorney general. I am furious.

David of San Antonio, TX February 2, 2010

SCAM BILLING Billed on AT&T bill for 14.95 for some sort of emergency 911 notification that was supposedly ordered online from my computer ISP. The customer service representative refued to credit AT&T phone bill for charge. At&t will not Drop the charge referring me to this company. CAUGHT IN A DEAD END BY A CROOK!

Joe of Kirbyville, TX February 1, 2010

Not only did they submit charges 15.95 a pop mind you two months in a row using my phone number and someone elses name and address...but At&t allowed this. At&t states it not their problem to verify the information..they just process it. They say its ILD's responsibility to verify information for an account I did not sign up for. They state that I will see a credit in 60 to 90 days!

Jo of Johnson City, TN February 1, 2010

I was billed 14.95 on my phone bill for this charged. I contacted the inquiry number on my phone bill only to get no straight answers other than I had apparently signed up for this serice and was now responsible for the charges.

At that time I contacted my local phone company and learned that if a "3rd party block" is not requested the telephone companies can not decline these charges. I was advised this was some type of "FCC regulation". At that time I of course added this block and explained to the representative that the compnay had denied giving me credit. The young lady was nice enough to "recourse" or send the charges back to the company that billed me. (ILD) I did my research on this and apparently phone companies are required to immediatley send these charges back to the "3rd party company" for customers in certain states. IE: FL NC ect...

I naturally do not live in one of those states but was lucky enough to speak with a helpful rep who went ahead and did so for me anyway. I also learned in my research that if a customer refuses to call the other company, has tried to call more than twice with no luck, or demands a "recourse" the phone company must oblige. This requires ILD or other "3rd party" companies to bill the so called customer seperatly. Hope this helps!!

Jan of hampton, VA January 31, 2010

All of a sudden there was this charge on my phone bill that I didn't sign up for. I am not paying for this service.

Arnie of Placentia, CA January 29, 2010

I did not know ILD SO call them & asked who auth. their services & no one could tell me.

Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.

Follow us on Twitter.

Back to the top |