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And what might this be? As the complaints in this section show, ILD Teleservices is the name that appears next to mysterious charges on consumer phone bills. That's because ILD, among other things, is a "billing clearinghouse" for companies that bill for their services by placing charges on local phone bills.
Since its inception, this has been an area that has been open to abuse. There have been thousands of complaints about billing clearinghouses passing on phony and inflated charges for everything from collect calls to psychic readings, a practice known in the industry as "cramming."
ILD's Web site provides no clue to consumers as to how they might dispute inaccurate charges. However, it is one of seven clearinghouses that belong to something called CERB, the Coalition to Ensure Responsible Billing. CERB members subscribe to "stringent, pro-consumer policies for ensuring that only legitimate charges appear on consumers’ bills."
One of CERB's standards is "Consumer Satisfaction." This section states:
Consumers must be able to easily and quickly discuss problems. Members are committed to monitoring consumer satisfaction particularly with regard to any disputes or inquiries that may arise. Members will provide quick and thorough responses. Members shall provide on request:
- The name, address, phone number and fax number of the service provider.
- The nature of any charge.
- The method of authorization.
- Information as to how a consumer may cancel a service or product.
CERB members are also supposed to aid in solving dispute and are required to:
- Provide a toll free customer service number.
- Provide dedicated staff to respond to consumer inquiries.
- Provide a full and timely investigation of any dispute.
- Initiate a credit or respond to the consumer within 30 days of the consumer's dispute.
Thus, any consumer whose local telephone bill includes an unauthorized charge from ILD should immediately call the toll-free number next to the charge to find out what the charge is for. If the charge is unauthorized, the consumer should politely insist that the ILD representative investigate further and report back in 30 days.
Corporate Information |
Fred Lloyd
Vice President, Strategic Planning
ILD Telecommunications, Inc.
5000 Sawgrass Village Circle, Suite 30
Ponte Vedra Beach, FL 32082
Office: (904) 273-2440
Tollfree: 1(800)433-4518
Fax: (904) 285-3616
Email: fred.lloyd@ildmail.com
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If ILD fails to do so, consumers should file a complete report using the ConsumerAffairs.com complaint form, with copies to the Federal Trade Commission and their state Public Utilities Commission.
Recent Complaints
Here are a few of the more recent complaints. See the box to the right for specific categories.
Jeannette of Cottonwood CA (07/05/08)
My husband recieved a call on his business phone. Richard listened to the caller. He agree to what he was saying but not to a new service. At that point the caller Put him through to a 3 rd party verifier. The caller said that we would ever be able to cancel the service. Richard has called ILD servuces 2-3 time and it continues to appear on the AT&T phone bill. The amount is $39.96. It has appeared on the bill 3 times.
Our business is a one man business, and it is difficult to pay the phone bill that wwe usually get.
Aruna of Westfield IN (07/04/08)
My AT&T land phone bill shows a $14.95 charge from AT&T. I inquired AT&T and they say they don't know and ask me to contact ILD. It is hard to get through to ILD. I searched the internet and found that this is a scam. I informed AT&T about this and told them that I will only pay the AT&T portion of the bill.
Am I following the right path?
Denise of Braceville IL (07/04/08)
I recieved mt AT&T phone bill with a set up fee of 14.95 for Netwatchisp.com. On the same bill was another 14.95 fee for monthly intenet service for a total of 32.14 I am a single mom with 1 small child, I broke my neck and am on disability. I never signed up for this service, I have a internet provider already that a have been with for years, I can not afford these charges, we are barely making it anyway with prices going sky high on everyting.
I will also be dumping AT&T, because they allow these venders to bill through them without any authorization from their faithful customers. So I will be going after both these companies with all guns loaded.
Damage to my credit because I WON'T pay this bill its more important to feed my child who sick and will be having the first of a series of surgry on 7/23. Is anyone going to be giving me gas money to get back and forth to the Illinois Childrens Hospital. Right now I don't need any extra stress.
Mary of Manteno IL (07/04/08)
I received my phone bill on line today was was shocked to see the added charges for two different companies. Total Enhanced Services Billing, Inc for a total of $16.07 for some voice mail and ILD Teleservices for $10.74 for US Credit Find. Both services I NEVER signed up for.
Since today is a holiday was only able to get a hold of Rain from Total Enhanced Services Billing, Inc. Rain insisted I signed up for something on the internet and refused to offer a credit until I said that I would give this to my attorney on Monday. He then said within 1-7 days the amount would be credited to my AT&T bill. Which then would take 1-2 billing cycles to see the credit.
I will call AT&T on Saturday and demand they block all third party billings. This is ridiculous!!!
Physical damage: nothing other then me pulling my hair out over this nonsense. Economical damage: If these do not get credited I will be out about $30.00.
Mary of Hillsboro MO (07/04/08)
I used my debit card to make phone calls and they kept charging it for days.
Evan of Oceanside NY (07/03/08)
I used a payphone for which it said 25 cents and they charged me 2 times for 7.89
overdrage fees on my checking account
Steve of Colorado Springs CO (07/03/08)
Erroneous billing on home phone bill.
Erroneous charge of $7.40.
Aleta of Tooele UT (07/02/08)
ILD, a long distance service, suddenly appeared on my phone bill, and I am absolutely positive I did not order a new long distance provider, and I had put a freeze on my account. I keep getting billed for Long distance from ILD each month, each month I spend an hour on the phone on hold and speaking to representatives, and each time I write down numbers, times, reference information, and am assured I won't see ILD on my bill next month.
I have spoken to representatives at Qwest for 4 months, and each time I've been told my problem has been resolved, only to have it happen again. The last phone call resulted in an ILD representative, Jose, saying all charges had been credited back, but the Qwest representative said they were not, and asked to speak to a supervisor. Jose said yes and promptly hung up on us. I have no idea if this has been resolved, but after calling ILD several times, being put on permahold and disconnected.
I have lost at least 6 hours of time so far trying to resolve this issue.
Carmella of Phoenix AZ (07/02/08)
ILD Teleservices is cramming over 60 business locations. They have imposed a charge of 39.99 at each of these locations for a service that was not ordered or authorized. This should be illegal and will be reported to the Federal Communications.
Endless hours on the phone for weeks trying to get this unauthorized service cancelled. Endless hours working on getting cramming blocks placed on thousands of telephone lines.
Timothy of Katy TX (07/02/08)
Received my monthly telephone bill only to notice that I had signed up for $12.95 voicemail box that neither I nor my wife had ordered. Called AT&T, they told me that they only handled the billing, I had to call ILD direct. Called them, was on hold for 30 minutes, ended up sending an email and hitting the web.
Got a phone number, which ended up being for a company called Meteline Tech, the company that provides the actual voicemail itself. Asked Shawn if she had ever heard of the term 'cramming', as this is what it's colloquially known as, and she said yes. I then informed her that I would not be paying for the services, and needed my account credited. She immediately issued credit for the charge (as this only happened yesterday, I have yet to be able to verify that, but I have no reason to doubt her). So far, so good.
Now to get the service turned off so we can actually use our answering machine again, instead of it being diverted to a digital vm box that we didn't order, and therefore are not allowed to get the password to. Well, she can't do that. She recommended I call AT&T back, or ILD. As ILD was incommunicado, I tried AT&T again, but they had closed for the day. I will try them again, and will be forwarding the results to the BBB and whomever else will listen.
Unable to receive messages on home answering machine due to the fact the incoming messages are being delivered to the digital voice mail I didn't order. I cannot get the password to the digital voice mail, as I didn't order it. So I am unable to retrieve any messages sent to my home number. As my wife is looking for a job right now this is rather serious.
Christina of Napanoch NY (07/02/08)
I am being charged $12,90 per month on my phone bill for services I never signed up for or agreed to have applied to my bill. PLease help get these charges off of my bill and let me know how to remove ILD from my life. Thank you
Rosemary of Littlerock CA (06/28/08)
My Phone bills are automatically paid every month, but I noticed that they had gone up by almost $27.00 per month without me ordering any new or additional features for my phone. I then noticed that there was a charge from ILD Teleservices for Fax services? That I would never use. I called them, tried to get them to take that monthly service fee off, they refused saying they were unable to do that since I ordered the service thru the internet...which I would NEVER do! I was forced to call AT&T and have my phone number changed in order to get this ILD company to stop charging me. AT&T charged back the entire amount ILD put on my bill back to them.
I have a home business. I had to have my webmaster work to change the website to my new phone number, all my credit card processing information, partnership information had to be changed and all my vendors had to be notified of the change. This will be a very long ongoing problem.
Aaron of Beckley WV (06/28/08)
I recieved my phone bill on 6/28 and there were two charges for $12.95 each (5/19 - 6/19) totaling $25.90. I immediately called their customer service number and was sent to the Universal Voice entity that they represent, and asked them who they were and why I had charges on my bill. The guy I spoke to, Alex, said I had registered online through some sort of reward service. I have absolutely NO voice mail on my phone although according to them I registered for a service that I don't have! He said to me something to the effect of You didn't intend on signing up for this service? I said no I didn't even register for it. Mind you if you ever sign up for anything via any form of communication, a company WILL NOT reimburse you what so ever.
His reply? I'm sorry sir.... I have cancelled your account and you will be recieving credit in the next one to two billing cycles. After reading many testimonies what this company has done to them, I know next month's bill will promptly have another charge of $12.95 on it. I'm sure come Monday, a Verizon service member is really not going to like me (or the company for that matter) because I am telling them they are not recieving payment for something I never signed up for, and am recieving credit for. I have a claim number, the date called and time called, and the person I spoke to's name. That's what they will get in place of payment for something fraudulant, and not from my pocket.
Monday I am notifying our Attorney General, the Federal Better Business Bureau, and if I have to, a lawyer. I also need to inform all of you, I never recieved ANY emails from that corporation or any other stating such to having voice mail. If you sign up for ANYTHING on the net or buy anything from the net, you get confirmation emails. So to anyone reading this, watch what you do when you browse the net. Tracking cookies are out to get us all, and they got me pretty good.
Kathleen of Lakeview NY (06/28/08)
i was billed by them for one (1) month service @14.95. i did not order this service and since i did not order this, i will not pay for it. i am on a fixed budget and all my money is accounted for.
Sylvia of Dunkirk IN (06/28/08)
I received my 04/08 bill from Verizon with a charge of $8.94 from ILD Teleservices. I called Verizon and told them I didn't know anything about this company and didn't authorize this charge. I was told to call ILD and get them to remove the charges which I did and they said it would be taken care of it. When I received my 05/08 Verizon bill I had a charge of $17.75 from ILD. I again made the calls to Verizon and ILD to have the charges removed and again was told this would be taken of.
Yesterday I received my 06/08 bill with the ILD charges still on it. I have called Verizon and ILD and was given a verification number. I have written to Verizon and enclosed the number so that maybe now they will remove these charges. I think that something should be done about companies being allowed to add their charges to phone bills without verification from customers. It is underhanded and robbery.
I have been very upset about this matter. I am a senior citizen and can't afford unexpected charges. I must plan my spending carefully. I feel sorry for those who will be taken advantage of by this company if they are not stopped from this practice.
Timothy of North Andover MA (06/28/08)
My wife called me from a payphone in Hampton, NH three times on 5/31/08 while her car was broken down while with our infant son. The individual who called me posed as a Comcast represnettaive, who explained that my account was not set up to receive the collect calls, so I needed to pay with a credit/debit card. The only cost to me would be for the collect call itself. Orginally I saw three separate $5 pre-authorizations on my card the next day, which eventually posted to the account as $35 each (x3).
These pumped-up charges cause my account to go into overdraft status - which I was charged an additional $70 by my bank just for these charges. My bank will not dispute the $35 charges. The missing $175 in my account has now caused my mortgage check to bounce, resulting in another $140 in returned check/overdraft fees. I am barely making ends meet as it is, and now hundreds of dollars are missing from my account, and there's nothing I can do about it. I am usually pretty good about these things, and I am just shocked that this company can get away with doing business in this manner
Christy of Spring Valley CA (06/27/08)
On 6/19/08 I noticed my phone bill (which is paid automatically each month) was twice as much than normal. The service is for NETWATCHISP.COM service that a person named Selena Everton signed up for using my home phone number. AT&T told me they are mandated by the Calif. Public Utilities Commission to take my money when a thrid party bills them for services, regardless of whether or not those services are fraudulently activated. They will not block third party billing and they will not refund any money to me. They won't even try to help me.
AT&T are well aware of ILD practices but still do business with them. I called ILD on 6/19 and was told the service was cancelled and I would receive a credit to my AT&T phone bill in 1 or 2 billing cycles. On 6/24 my next bill was debited and it still had the charges. When I called first they hung up on me. Then was told it must have been a billing error. I canceled for the second time but I doubt they actually cancelled the charges. I had to change phone carriers because of this.
Franco of Encinitas CA (06/26/08)
I was told on 02/28 08 unauthorized payments would be reversed and credited back to my account.. never happened. I spoke to a supervisor Brian no las name operator 215 He told me credit was denied based on the fact that there was no reason to return funds. I never authorized charges
29.95 due and I have accrued late payments on my phone bill through AT@T not to mention the time lost calling Minilec ISP in so many occasions
Layla of Cleveland OH (06/26/08)
I just opened my AT&T phone bill to see an extra charge of $7.69 on my monthly statement. After speaking with an AT&T rep, she told me who the charge was from and to call that company with my dispute. After calling this number a woman answered. Before I could finish my sentence she blankly interuppted me and told me the charge would be refunded. I then told her that I only had my phone for my internet service and I would like to know how I recieved this charge. I rarely use my landline. She them exclaimed to me that someone in my home used the numbers, which I explained to her is not true. There's no one else here to use the phone.
I aked to speak with her manager because I was tired of her cutting me off and she replied that she is the manager. I knew there was something suspicious going on because of the way she immediatley responded to me. That's when I went on line to investigate this company and found your site. Now I am thinking about cancelling my AT&T phone service all together. They, being my phone carrier and service provider, should be able to tell me something about charges on the bill they send me!
I live on a budget with being a single mother with a small child ad one on the way. $7.oo dollars might send like pennies to some; but to me that's a day or two worth of gas, that's a gallon of milk, egg, and a loaf of bread. That's a bottle of childrens tyenol...
Capricia of Bronx NY (06/26/08)
ILD Teleservices has charged my account three times. The first and second amount was for $5.00; the third was for $20.79 on the following day. Nonetheless, the call was less than 10 minutes therefore, I would like the company to furnish proof of the charges made on my credit card.
Juan of Dallas TX (06/26/08)
My June statement was charge $49.95 for the service of ILD Teleservices, that I never authorized when I call my local phone provider AT&T they said they can`t help me because they don`t have control of third party service provider because the federal law allow this and can`t do anything to help me, I been eleven years with the same phone number and the day AT&T told me they won`t help me I moved to another phone provider hope for good.
Is very very sad when you pay for a service, and when you need their help they just don`t care.
Ilisa of Lithonia GA (06/25/08)
Charges were added to my AT&T local phone at $9.99/mo. without my knowledge. Charges were billed by ILD Teleservice, Inc. on behalf of US Credit Find, Inc.
Neither company can provide detail on who and how charges were authorized. The company could only provide general explanations on how they might have gotten on my bill.
Claudia of Monroeville PA (06/24/08)
In filling out a request online for grocery coupons I realized it was attatched to purchasing NEEDTHEINFO and VOICE MAIL PROFESSL, I tried to cancel the request but their server some how would not respond, I ended up getting billed for services I did not want.
I called ILD on May 25, 2008 and requested a cancellation and refund, they promised both. When I got my June bill I was credited for May but now they billed me for June.
I called ILD again on JUne 24 and was was told I could call the indiviual companies also, At no time was I told that the only way to actually cancel this service and get a refund was to call the companies directly. ILD assured me in May that they had in fact taken care of everything.
When I called NEEDTHEINFO on June 24 I was told I would be cancelled but would not be seeing a refund because I had not called them directly in May. They claim I filled out a legitimate form. I think that when I called their billing company which is ILD and was told I would get a refund, and would receive no other bills from them then that is what should have happened. At no time did ILD inform me that only calling NEEDTHEINFO was the only way to cancel.
They do not tell the truth about what you need to do to cancel and once you see the fine print on the coupon form and realize you are requesting something you do not want it is too late!!!!Their server froze up and would not let me cancel, I explained that to these companies, but the attitude was, but you filled out the form so it is legit. I have wondered if the server response is part of their scam. A legitimate company would remove charges if a customer tried to cancel, I tried to cancel once online, twice through their billing agent, twice directly with Voice Mail Prefessl, and once directly with NEEDTHEINFO. I do not know how many more bills they will send.
It is very frustrating that comapnies do things like this. I do not know how many more bills I will get. This has caused me a great deal of stress and worry.
Victoria of Lewisburg, TN (06/22/08)
i see charges on my bellsouth bill for 14.95 for voice mail services! i never signed up for anything! how dare them!and no answer on the 800 number! i will be contacting the fcc!
Randolph of La Plata, MD (06/21/08)
On my Verizon telephone bill I received two charges (one each month in May and June 2008) for $9.99 each from US CREDREPAIR who billed through ILD Teleservices. I have never done business with either US Credit Repair or ILD Teleservices.
When I tried to contact ILD and US Credit Repair there was no answer, just a voice mail. Investigation on the Consumeraffiars.com website showed a long history of ILD and various third parties conducting scams by adding fraudualent charges to telephone bills. Neither I nor anyone in my household have never done business with either of these entities.
Donald of Huntley IL (06/20/08)
An individual that had this phone number several years ago applied for some type of credit fixing company for a monthly charge. She used my phone number to pay for this. I am getting the money returned bt ATT and a Promise from ILD to do the same. ILD informed me of the IP address for this individual.
I stopped her this time but how many other numbers has she used with ILD. How does ILD screen when I asked they did not answer my question. Something needs to be done about these 3rd party billing companies not being held responsible
Anthony of Grand Island NY (06/20/08)
was on a website and filled in my name and address. When I saw you had to pay for a service, I closed it out. My phone bill was later billed for $19.95 when I didn't use it or want it.
I wound up paying the $19.95 and cancelled the service that I never ordered
Howard of Champaign IL (06/19/08)
I did not authorize any payment on my home phone bill, and they were charging me 19.98 mth I called them and asked them how they got permission to bill me and all he said was thru the internet and asked him who authorized it on my phone bill win I have all the block and zappers and on the do not call list from telemarketers and he said who ever was on the internet did it,
could not verified my pass code # to authorize to add to my account and att called me today to confirm the charges to my account and I told her I did not authorize any charges to my phone nor will I pay for it. I finally got micheal to give me a credit to my home phone after arguing with him and he gave me a conference # for the charges, but he still did not tell me how or who authorized this charge in the first place, I think they r over stepping thure boundries and they should be banded from this practice.
Carol of Lancaster PA (06/18/08)
I have Charges on my phone bill that I did not authorize. They were billed thru ILD Tleservices. The charges came from Member's Edge, LLC and PersonalContactSolns. I am not paying these charges. I would like to see credit ASAP. I am moving next week and this phone # will be disconnected. I have talked with ILD Teleservices and they told me they block these 2 companies from making any more charges if you can believe that. But said they could not do anything about credit. Surly if they can bill they can credit. HELP
I not paying this. The Memeber's Edge LLC charges are 19.95 and PersonalContactSolns charges are 12.95 + 1.98 in State sales tax for a total of 34.88. They tell me I received the charges just by filling out a survey NEVER AGAIN.
Audrey of Richmond VA (06/18/08)
Our Verizon phone bill has been including a charge of $20.95 over the last three months from a company known as ILD Teleservices, Inc. We did not order this service and have no idea who this company is or where this company lives. My contact with Verizon has yielded one credit. Today, June 18, 2008, I spoke with a Verizon Agent and was told that I needed to contact IDL. My attempts have failed and I am not asking for intervention.
We are senior citizens living on fixed income and we do not have $20.95 to give to IDL. This abuse is an economic hardship.
Kelly of Modesto CA (06/18/08)
An ILD charge of $12.95 has been charged to our AT&T monthly phone bill. I never authorized this service. I called AT&T and they claim they could do nothing to prevent a third party caller from adding charges to oour bill. I then called the number listed for this IDL Teleservice and they claim that I signed up for this service on the internet. I was shocked. Brad continued to insist that I had and proceeded tell me my email address and my mothers maiden name. I don't know how they got that information but I do know that I didn't give it to this company. I told Brad that I am a stay at home mom and why would I need the services they provide? (A 24/7 message service and an 800 number).
I know I never signed up for this and never received anything via email confirming this so called request. I then took a closer look at our past AT&T bills only to realize that this charge has been on every bill since December of 2007. I was told the service was cancelled and that I would be refunded for the past three months of billing. This resolution only occured after arguing with the representative. I am not sure if that will happen, I'll have to wait for our next months bill.
$12.95 x 7 months = $90.65
Glenda of Corona CA (06/17/08)
We received a charge of $14.95 under the name of IDL Teleservices on our Pacific Bell phone bill. When I called the number shown under the charge I was told by Gabriel that they only send out the bills for a company called Foneright, Inc that is supposedly providing us with voicemail service. This is not true, we have never been contacted by either of these companies, much less authorized them to provide any kind of service to us.
I told Gabriel I believe this to be a bogus charge and will be filing a complaint with Consumer Affairs, he then said he would cancel the service...how is this possible if they only send out the bills? I also called Pacific Bell and am placing a 3rd party billing block to avoid any further bogus charges.
Susan of Yountville CA (06/17/08)
ILD charge of 9.99 on my june 08 att phone bill...never heard of this company ....was told i was trying to secure a car loan ....not true...i have a new car....how many times do they make false charges and some poor ole soul pays without question...shame on the PUC for allowing this....i was told the charge would be reversed...which it better be or i will be writing you back...thanks for letting me vent
Gil of Sun City Center FL (06/17/08)
ILD charged my phone bill (verizon) a total of $11.37 for unauthorized services provided by US Credit Find Inc.
Damage, payment of $11.37 plus time spent on phone and internet solving matter.
Shawn of Kansas City MO (06/17/08)
I used a payphone in Kansas City International Airport, that said 50 cents a minute for local calls. I made one call to the wrong local number for 10 seconds and then another call to a local number for a minute and a half. I used my debit card for the call and i was charged over $30 for the two calls. i know that this is improper charge and my bank is resolving the matter for me, but I thought it would be good to report that this compnay is doing this.
Srinivas of Alpharetta GA (06/17/08)
I called my wife in Atlanta, GA from Minneapolis, MN airport and I put a voice mail on her telephone. I used less than a minute of the telephone service. My sin was using my credit card to bill for the service. I got $15.60 bill in my credit card for less than a minute call. This is the rip-off. I call the number given in my transaction on my credit card the response the office is closed and i should call tomorrow.
Lucio of Chicago IL (06/16/08)
billed for a long distance that i dont have and didnt want and never use
high phone bill money i dont and cant afford each month
Radetta of Poulsbo WA (06/16/08)
Got a charge from ILD on the phone bill from Embarq for some sort of Voice Mail. I don't have anything like that, so I called the toll free number on the 3 charges that appeared (USBI and ESBI being the other 2) one at a time, and got whomever I spoke to to cancel them. I then called Embarq and had them cancel the charges, and put a block on any further Third-Party charges. We'll see if this works.
None, other then scaring me and my family. Waiting for find out if the charges will actually be canceled. They said in the next 1 to 2 billing periods, those being July or August.
Guy of Fallbrook CA (06/16/08)
ILD Teleservices started billig my phone number for a recurring fee of $9.99 for credit repair services. I contacted AT&T on the first occurance and was told that they cant do anything about it, that I had to conacht ILD. ILD said they would make sure that I was not billed any further charges and would receive a credit. The following month I received another bill for the same amount from ILD and a past due notice from AT&T for the first month of ILD billing. So my once near perfect credit that definitely did not need repair, may be damaged now because ILD fraudulantly billed my account, then did not credit me for the amount they billed so that I now have a past due bill with the phone company!
I called ILD again and was told that it will take 2 - 3 billingt cycles for the credit to take place and they assured me again that I will NOT be billed any additional charges! If a merchant fradulently billed customer's credit cards they would be fined by the bank and their merchant processing would be terminated, they might also be procesuted for bank fraud. AT&T says that by law they have to bill you for services or fees that a merchant presents to them for your phone bill. They do not require any proof from the vendor that these charges are valid or that you ordered them.
Furthermore, AT&T does not provide any resolution facilitation for fradulant or eroneous charges by third party vendors and if you don't pay your bill in full, including these charges, your credit can be damaged and you risk having AT&T disconnect your phone service! How's that for irony. You obey the law and they will go after you, but, they will not go after the company that is breaking the law! And now to find out that AT&T has known about ILD's practices for over 2 years! Ridiculous!
I finally received a credit after 2 months. However, I have to call the credit reporting agencies to make sure that my credit score has not been affected.
Barbara of Manalapan NJ (06/16/08)
On Apr.7th, I had charges of $9.02 for ILD Teleservices that was billed on behalf of My Billing Guys. The service was for Vmail Setup Fee. I do not order this service from the internet nor do I know what the servie entails.
I contacted the 800 number, spoke with a representative and cancelled. This cancellation was made on May 16th. I now have a May 8 charge for Mbg Vmail Mthsvcfree for $8.81. I did not order this service. In addition, I am being charged for the $9.00 fee as well. I will not pay for a service I know nothing about. The only service I pay for is Verizon High Speen Internet. Please advice. I will not pay these charges that have been added to my bill. What is ILD anyway? thank you.
I do not want unpaid bills being sent to a collection agency to ruin my credit.
Dilys of Lancaster PA (06/16/08)
There is a charge on my Verizon statement for May and June of 2008 for ILD teleservices which I never authorized.
Billed $27.46 plus 12.95 x 2 for Empire Vmail Mthsvcfee on my Verizon bill.
Larmin of Fort Lauderdale FL (06/15/08)
I lost my cell phone and therefore, I was forced to use the pay phones at the Airport. The pay phones were serviced by ILD. The pay phone would not accept change so I was forced to use my debit card in order to place my calls. The phone stated local calls were 50 cents & $1.00.
I made a total of 3 calls and was charged a total of $79.86 for the calls. Two calls were to local nos. and were less than 5 mins - 2 or 3 mins. at the most. I was charged $23.28 for one and $23.32 for the other. The other I was charged $33.26 - this is outrageous and definitely a scam to charge this amount of money for direct calls - no operators, etc. used.
The phones do not indicate the cost of a call only that local calls are 50 cents - when trying to insert the 5O cents - it would ask for a $1.00 - when inserting the amount requested - the phone would not accept the change - forcing a person to use their card. I want to be reimbursed for these calls - this is outrageous and disgusting. Who would spend approximately $80.00 on 3 calls. I did not know or was awared of the amount that I was being charged by ILD - HAD I KNOWN - I WOULD HAVE CALLED BY BANK AND STOPPED THESE CHARGES. I went on this to visit family not to get scammed by a phone company. I EXPECT TO GET REIMBURSED.
The consequence of these charges caused my account to be overdrawn and penalty charges from my bank. I am filing a complaint with my bank also.
Mary of Redding CA (06/14/08)
I had a charge added to my AT&T bill for MYBILLINGGUYSVOICEMAIL 1X SETUP FEE. I did not ask for this and when I called their toll free number I was told that the charge would be credited back to my bill. I just spoke to a AT&T agent and he said that it is impossible for them to credit me on my bill. They can only charge. So, I guess I am out the charge. I have canceled AT&T service so I will not get any recurring charges.
$8.43
Alexeis of Oakland CA (06/14/08)
I called my work 3 times and was charged 39.95 each time for 3 very short phone calls. the first call i had to call back because the receiver was broken. I am really angry that this company can charge this much for a call charged to my personal credit card. it's really unfair that they take advantage of people in need at airports it's wrong.
i was charged over 100 dollars or 3 short phone calls. the first call i made the receiver didn't work so i had to call twice.
David of Stockton CA (06/14/08)
I have been charged 13.73 dollars a month for voice mail services for nine months I never authorized. Have made calls to the company and told there computers are down.
$123.57 plus tax
Karin of San Antonio TX (06/14/08)
An ILD charge of $24.95 has been charged to my AT&T monthly phone bill. I never authorized this service. I called the number listed for this IDL and they claim that I completed an enrollment form and I was mailed a confirmation kit. I never enrolled for this and never received anything in the mail. I was told the service was cancelled and that I would be refunded for the past two months of billing. This resolution only occured after arguing with the representative. I am not sure if that will happen, I'll have to wait for our next months bill.
This cost my family $49.90 plus tax and my time in trying to resolve the issue. Not to mention my faith in our phone service and mailny the FCC for allowing this type of thing to happen to consumers.
Lawrence of Mclean VA (06/13/08)
May 2008 Verizon telephone statement included Miscellaneous Charges... for Voice Mail Professl (sic) ILD Teleservices. Phoned the company in FL explaining that I never authorized Voice Mail service; didn't know it existed; obviously never used it.Co. rep,Adam, said it appeared on all previous statements, but this is untrue from review of previous monthly bills. It first appeared on the May 2008 bill. Informed that my 'registration' was 28 June 2007. I requested documents authorizing this service, but informed that ...not available to send me. I requested cancellation of this so-called Voice Mail service and this was done. I sent a letter to Teleservices requesting cancellation of this 'service' from its inception in June 2007 and refund of ALL associated charges. Received a letter stating I was being credited $104.65 plus taxes.
On 12 June called Verizon inquiring about the June telephone statement that included the item...Voice Mail.... I was assured these were all credits issued by Teleservices; that I should not pay the June bill because of the credit; that additional credits were received after the June bill was posted and will be reflected in the July statement. Asked Verizon if this 'service' charge would continue to be posted each month but was assured that the entry Cramming Block prevents any such charges. Am curious that the 'registration' includes my personal ID information plus my mother's maiden name. The only other application forms including her maiden name would probably be my Visa credit card and Experian, Transunion and Equifax. I noted this entry today during application to Experian for an annual credit report.
No 'damage'except that I was unaware I was paying for an unauthorized service. With credits and the Cramming Block my Verizon statements will include only charges for authorized telephone service.
Mary of Remus MI (06/12/08)
I am being bill for services that I did add to my email and phone. My son used my phone number and they are billing me for services I did not approve. I have talked to these companys since November 07 and they keep saying it take 2 to 3 months to get off my bill and they will credit me but each month I get a bill it come from another place and I am looking at shutting off my phone because of this. I have not paid any of these bills I only pay my phone bill but each month it is adding up. My phone company has not come up with any ways to correct this they say if I shut off my bill I will still keep getting bills for this.
I am at wits ends trying to correct this I don't want my credit to suffer becasue of this I have excelent credit and I want it to stay that way but I don't see how it will if I keep getting these bills and I don't pay them. Can you help with and idea of how to resulve this isses?
My credit is at jepedory becasue of this problem and each time I get my phone bill I hate to open it because of the amount being charged on my bill that is not mine.
Nathan of Frederick MD (06/12/08)
I have had an issue for two months in a row with ILD Teleservices showing up on my phone bill. Each month, it was $19.95. I called them last month and they were rude but state they would credit back my account. I ended up filing a Better Business Bureau complaint and ILD responded indicating they would forward the information to Needtheinfo and I still had the charge again.
I am not someone that can afford these charges each month. I did call them and they promised a credit but still, the bill shows the charge on there and I am sick of it. Between last month and this month, I have spent nearly 5 hours trying to get this taken care of. I live paycheck to paycheck and cant afford these charges. I dont even have a phone number for this company.
Signe of Orange MA (06/11/08)
I was going over my Verizon phone bills yesterday and noticed a 20.95 charge on one of my phone numbers from ILD Teleservices, Inc. and for 5.20 on my other phone number. I called Verizon and inquired about these charges. I was told that I needed to contact ILD directly using the contact phone number on my bill and dispute the charges. I did this and initially spoke with Angie. When I told her the situation, she transferred me to a supervisor, Terry.
Terry told me that I had authorized the 20.95 charges online from a website called needtheinfo.com. I told her that I had not and she insisted that I had and that I had even received a confirmation email. I told her again that I had not authorized this and I wanted my phone bill credited. She said that she would credit the final two months (I supposedly signed up for three months), but the initial charge would stand. It was obvious that I was getting nowhere with this company. I'm guessing that I filled out an online survey and that's how they got my information. I hung up and called Verizon back.
Apparently Verizon is well aware of this company and their cramming practices. I must say that Verizon was VERY helpful. They did two things for me. They put a block on both my phone numbers so that this sort of thing should not happen again. They also researched the charges and found that the 20.95 only went back two months and will be crediting my next month's bill for the 39.90. The 5.20 went back 10 months and they will be crediting that as well. I realize that even though I now have a block on my two phone numbers, I will need to keep an eye on it, as these types of companies are wily and sneaky.
Luckily, there has been little economic damage at this point and Verizon tells me they will make sure there is NO economic damage by crediting my bills for the full amounts.
Marco of Bothell WA (06/11/08)
I have been receiving unauthorized charges on my Verizon from a third-party biller called ILD Teleservices. In April ILD charged me twice on my Verizon bill for a total of $19.98 (plus tax). Last month I was charged $9.99 (plus tax). Further investigation revealed that the primary biller is a company called USCreditFind.com which has me signed up for its credit repair service. I never signed up for this service, nor did I authorize anyone to do so. Verizon, my local telephone carrier refunded me the charges. However, there is a chance I will be rebilled by ILD.
The primary biller, USCreditFind, has a disclaimer that says if I choose to terminate the contract with them I will not be refunded any money by them. The latter company has no address listing and is possibly a subsidiary allsectech.com based in Chennai, India. ILD has previously been sued by the State of Winsconsin and is under investigation in Florida.
Again, If I was to call or write them to terminate my contract with them they would still likely seek to collect the money they have already billed me. Since I did not knowingly sign up for their service I feel that this should not be allowed to happen. I ask that you please investigate both ILD and USCreditFind for unscrupulous and deceptive practices and to submit a cease and desist order against any attempts to collect from me. I do not wish any attempt to collect to appear on my credit report.
The charges billed to me by ILD were reversed by Verizon. However, Verizon says there is a possibility ILD will try to bill me again. If there is an attempt to collect it could adversely affect my credit rating.
Gary of Fairfield, CA (06/09/08)
I noticed a billing by ILD Teleservices for $10.19 on my At&t monthly statement. I called the number associated with this co. I finally spoke with a representitive of this co.after numerous calls.
I was given another no. to call after voicing my complaint for this unauthorized billing. I only reached a voice menu with no option for the purpose of my call. I called ILD again and was much more insistant to speak with someone who could assist me. Finally I spoke with a person, who without any argument, volunteered to credit my AT&T account with the amount billed, maybe he'd seen all the complaints I had that were made by so many others.
Ace of Montpelier, OH (06/09/08)
I am the manager of a gas station/convenience store/garage. I was going through the phone bill just today, and noticed a charge for Other Providers for $74.79. So I checked it out. ILD Teleservices has been billing us $34.95 every month for at least the last year!
I called the 800 number on my bill and spoke to Dawn (an actual person!!) and did the following: 1) Asked who authorized this account? Dawn gave me the name of one of our cashiers that closes, and is in no position to change any aspect of our phone account. 2) Explained that this is an unauthorize charge on my bill and want it removed. Which she did. 3) Called my phone company and explained everything that had happened.
The rep told me that this ILD Teleservices is just one of many companies that make charges to the phone company; then the phone company...BY LAW!!!!...must in turn charge their customer that amount! This law is in place by the FCC!!! The phone company says this is a BILLION dollar a YEAR business!!!
Bill of Hendersonville, NC (06/09/08)
Unauthorized charge on telephone bill from Contact Message Systems,LLC. Billed through ILD Teleservices Inc. No contact number for ILD Teleservices or Contact Message System, Inc. on bill.
Representative at ILD unable to tell me how charge was initiated. This is the second time this has occured.
Gary of Fairfield CA (06/08/08)
I was debited for $10.19 on my last att monthly billing statement...This is an unauthorized charge!
Ms of Adams MA (06/07/08)
i thought i was signing up for free groceries and now i am billed 13.60 every month by ild service inc. try to contact them...almost impossible.. they are scam artists and i believe its fraud. this is not the first time this has happened..these companies suck you in with these free offer then take your information and start billing you for things you dont recieve. in the times it is hard enough to live and pay bills without having to pay for things you dont get! this is very upsetting to me and something should be done about these people!
Christine of Buffalo NY (06/06/08)
Charge appeared on my monthly telephone bill. I have never used this service or have never heard of them. When I called them I was informed that a [person] had used my phone number and it must have been a keying error. I had asked the representative if a phone number is all it takes to apply for this service. She informed me that it wasn't and a electronic signature was required
There was no economical or physical damage but I find it very strange that you could just go online type in a phone number and be signed up for a service with such ease.
Christy of Concord CA (06/06/08)
I am being billed for Residential Voicemail that I or anyone else for that matter, NEVER requested &/or authorized. This has been a reacurring charge since April of 2007. I have yet to get a reply from ILD. I fully intend to take full legal action against this company, not only due to my circumstances,but also the complaints of NUMEROUS others filed with consumers affairs, dating back to AT LEAST 2001 in various states in this country. I believe a class action is necessarry and the only way to stop this fraud from be perpeptuated.
An intial voicemail set up fee in April of 2007 of $ 15.74 and then a monthly fee of $ 13.22 the following month up until now (billing date of May 25, 2008, bill due date of June 25, 2008), for a current total unauthorized/requested amount of $187.60.
Gayle of Cortland OH (06/05/08)
charging us 13.80 per month for nothing. Embarq was to notify us if any one tried putting a charge on our phone bill and never did. Want it stopped NOW. Stop these people for the fraud they are doing.
Linda of Mahopac NY (06/05/08)
After looking over my telephone bill thru Verizon, I found that I have been charged $12.95 with no explanation other than ILD Teleservices. I was told that it is an 800#/voicemail acct that I supposedly signed up for. NEVER DID I DO THIS! AND I NEVER GOT ANY KIND OF ACKNOWLEDGMENT OR 800#, at least then I would have caught this ahead of time. I am livid.
Something like this happened to me years ago with MCI (long distance carrier). I have called them & they said they will credit me for the past 3months, but I have to put it in writing for the first month. I have been charged $12.95 plus tax/per month.
It comes to $51.80/PLUS TAX. NOT ALOT OF MONEY, BUT IT IS THE INCONVENIENCE & AUDACITY OF SUCH A COMPANY.
Dom of Kennesaw GA (06/05/08)
I received a fee of $9.99 for USCREDITFIND-CREDIT REPAIR SVC ME FEE on my ATT bill. ATT would only offer me the company name (ILD) and their 800 phone number to call. They initially sounded like they could not do anything about this. After I kept insisting and I asked the magic question: Can you block this from happening again?? They told me to wait while they checked and then came back on line and said they could place a block on all miscellaneous charges. I wonder why they did not offer me that initially, I would have been a lot calmer.
I called the 800 number for ILD and was stone walled by the person who answered. She claimed they were a third party billing company and offered me another phone number to call to find out who billed me. After I spent much effort trying to get around her stone walling, I asked to talk to her supervisor. She agreed then I was disconnected. I called the 800 number again, and a man answered, I told him that I was disconnected while trying to contact a supervisor. He successfully transferred me to a supervisor; the supervisor was much more willing to talk to me. She told me the service was requested by [someone at an address].
After I told the supervisor that I do not know this person or address the supervisor agreed to reimburse me for the charges and not bill me any further for this service. I then asked about her to place a block to prevent her company from billing me for anything else. She then started with the Stone Wall routine we are only a third party biller. I continued to repeat my point that if they could bill me without any confirmation than they should be responsible for maintaining a list of people that want to be blocked from their billing services. This went nowhere, and I lost several hours of my day.
Lesson 1: Do not use ATT or if youre stuck with them at least ask to block Misc Charges. Lesson 2: Ask to speak to supervisors even they are not a real supervisor they usually let you past the initial obstacles.
Douglas of Cambria CA (06/04/08)
Received a telemarketing call from the aforementioned I February 2008. Indicated the service they provide through AT&T which we acknowledged, as long we would receive a complete package on the services which they provide. They indicated that was the standard practice and they would also send an incentive for signing up. We never did receive any documentation, just the initial invoice on our AT&T bill dated Mar 25, 2008 statement.
I made a phone call on 04-02-08 and immediately cancelled with Kim with no resolution for the billing issue. I called back on 04-07-08 and spoke to a supervisor Mike and explained to him that we never received any documents at which point he said he would credit our account. They billed a second time and I spoke to Andy; he provided a fax number for me to send in a written request for the refund which was sent on 05-16-08. Received a denial on 06-02-08 honoring only one charge of $49.95 plus taxes and fees.
I called on the same day and spoke to Andrew employee #3083 describing who I spoke to and the circumstances and the commitment from the prior employee. This gentleman was anything but understanding and didn't care and would not do any thing to help on the balance owed of $49.95. The account in question is 4867191. Thank you for your assistance in this matter.
Hours on the phone, commitments not kept,and no resolution for the charge to be refunded
Scott of Rueil-Malmaison OTHER (06/04/08)
I am American, but live and work in France. I never know how best to make a telephone call from a U.S. airport, as I do not have a U.S. based cell, or U.S. calling card. On May 19, 2008, I used an airport telephone advertising credit card calls. I called from Minneapolis to a Louisiana home telephone for 2 minutes ($16.15), and from Memphis airport to a La. cell number for 90 seconds ($35.96).
I have just received the credit card statement, and CANNOT believe the above charges. Using my FRENCH based cell phone, those 3.5 minutes would have cost MAYBE, $6.00. Evidently 1000's of travelers are being scammed 'officially' in airports, and all this seems to be legal? Can someone help?
Economic 'damage': $52.11 for 3.5 minutes of telephone calling.
Frances of Hopkinsville KY (06/02/08)
I am writing to file a complaint for my mother. She is a 74 yr old woman on a set income. Her telephone bill thru BellSouth/ATT&T kept getting higher. Upon calling ATT&T and asdking what's going on. I was informed that that someone had signed up for this. They gave me a # to call and said that they just bill the customer. When speaking to the Chris lady at th e# above. She said that someone had went on internet and signed up and I was being charged since March on my phone bill.
I went thru this last year with this same company and the phone co. has place a code on my phone which is no good for this type of billing. The ILD teleservices is again suppose to block this from happening. My mom can afford to this. I want a stop to this scam on customers.
Older lady on set ss check and not able for extra charges to added on her account. She has no internet services or doesn't own a computer. BellSouth /AT&T should not be allowed for kind of scams against thei customers.
Eunice of Mukilteo WA (06/02/08)
We received a charge on our Verizon telephbone bill for $9.69 for services proved by other provider that we did not request. We do not know how they got our number or how we were signed up for something we did not request.
Our call to the company resulted in being told that the charges may continue, but that we would be given a credit for this month and maybe for next month. This is absolutely absurd.
Jeanette of Missoula MT (06/02/08)
My husband who is disabled,filled out an on-line survey to receive $1000 in groceries. He did not understand he was authorizing enhanced voice mail when he completed the survey. This service $15.74 was then billed through our local phone service providor Qwest. We do not have a voice mail set up through Qwest.
I called ILD 5/3 when I received my April bill, and was assured a credit would be issued (559-02-15 confirmation number). My May bill arrived today without the credit. When I called ILD today, I was told it would take 1-2 billing cycles for the credit to appear. I voiced my concerns for cramming to the representative who became very offensive and rude explaining his company did not participate in those practices.
I spent an hour within the past two months talking with ILD and Qwest to resolve this issue. Qwest has credited my account. This company is engaging in deceptive and unethical practices. My research on this company revealed numerous complaints from consumers for their practices.
Charles of Lawrenceville GA (06/02/08)
One of their telemarkerters called me at home asking about my long distance service,I said that it's ok. Then he began to explain that they could save me more on my long distance call servive. I said great please explain, he told me my calls would as low as .20 cent per minute.
At first my rates were good then one day after receiving my phone bill I nearly passed out from shock. My daughter was out of town and called home the rate was unbelievable (70) seventy minutes at $150.00 + (23) minutes at $62.30 and (36) minutes at $87.07 calls. This is is unexceptable.
Glaurys of Beverly Hills CA (06/02/08)
I have an ILD Teleservices authorized charge on my phone bill in the amount of $15.95. Upon calling ILD, I was informed that a company named FAMILY 911 charged this on my bill. I have never authorized this charge and would like to file a formal complaint against this company for such practices.
James of Macon GA (06/02/08)
These people put a voicemail sign up charge ($8.43) on my phone bill that I did not ask for. I have had voicemail for many years on my phone already. That is a slam and something needs to be done about them. My phone co. AT&T already removed it from my bill.
Penny of Logansport IN (06/02/08)
I suddenly started being billed for voice mail service through this company on my regular phone bill. I have never ordered voice mail and have no intention of paying for it.
No damage at this time unless it goes to a collection agency
David of Shillington PA (06/01/08)
I made a collect phone call to my home, about 3 miles away. The only communication with me was a computerized voice asking my name. I heard absolutely nothing else. The next thing I knew, my wife was on the line. She had been contacted, asked to accept charges, and was told the call would cost $14.95. She, thinking I may have been in an accident, accepted the charges. I heard none of this dialog between some operator and my wife. Had I been privy to the cost, I would have elected to tell my wife not to accept. I believe that it is unconsciable for this company to do business this way to mask a desire to make outlandish charges without all parties being made aware of what was going on.
Consequence is the $14.95 for the 25 second call.
Pichsu of Edmond OK (06/01/08)
I found charges for a company called OAN Services, Inc. $29.95/month and ILD Teleservices $39.95/month. AT&T explained it was a third party charge. I called those companies, they said we did not response the letter that mail to us. Then, they had right to chage us. We have never recieved any mail from them.
Shane of Hb CA (05/28/08)
I used a Verizon Wireless payphone at an airport when I was stranded. I was then charged over $100 for 4 phone calls. This was not the price listed on the phone ($0.25 per minute). I was charged for phone calls that never went through. I got charged more money the next day for phone calls that I never made. If you are at an airport do not use a Verizon Wireless payphone.
William of Annapolis MD (05/27/08)
When I received my Verizon bill I had a charge from ILD Teleservices for charges on behalf of MY Billing Guys for 3/24/08 and 4/24/08 for MGB Vmail set up fee for $8.43 each month plus tax. I called their number and was told to call another number. I did and requested this to be cancelled and a credit issued as I did not authorize these charges.
At first they could not tell me what these charges wer e for but said they would credit my account and gave me a confirmation number. Today, 5/27/08 when I called Dennis said this was for an internet survey that I took and for the 800 number I applied for. I do not take Internet surveys and did not apply for an 800 number. This is not right that Verizon will accept 3rd company billings for charges I did not authorize.
To date I am being charged late fees by Verizon and have not received any credits.
Therese of East Otis MA (05/27/08)
I found charges for a company called Bizzfinders.com on my verizon bill for a Web Hosting Monthly fee of $41.95 a month. I never signed up for a web hosting service from anyone and don't know how they got my number. I called verizon who were terrific and they blocked the miscellaneous charges and credited my account for 4 months of fees. I tried to call ILD's number and each time was disconnected before ever being able to speak to a representative.
Almost $200.00 in fees for no services of any kind. I am going to check all of my accounts and close emails etc if need be. This is outrageous.
Wendy of Allentown PA (05/25/08)
I found a charge of $12.95 plus .78 tax on my current Verizon bill I received today (5-23-2008)for vmail fees that I never ordered or authorized.
I already called PBA Services and requested a credit. I was given a confirmation on #. I plan to call Verizon and block 3rd party companies on my future bills.
John of Lakeland FL (05/24/08)
For about 3 months or so my phone bill was higher than normal. I finally checked a bill and find that I'm being billed by ILD Teleservices on behalf of Empire Voice Systems. I called the 800 number provided and told the person I don't know why I was being billed. They checked and mentioned a name to me and they asked if I knew the person and I said that I did not. They said then that I would get a credit.
I thought that the problem was resolved. This months bill did in fact show a credit but I still am being charged by ILD. I e-mailed them today. I feel that they will probably give me credit but will continue fo charge me for a service I did not authorize. My phone provider is Verizon and they are the third party biller and they automatically take my payment out of my checking account.
The problem that I have is this will be continuing monthly. My calling ILD, getting a credit and then again getting billed. Time consuming, they using my money interest free and frustrating.
Frederick of Albuquerque NM (05/20/08)
Received my local phone bill and there was charges for a sevice that I have never used. ILD Teleservices Inc for something called RSN FAX Service for April 30, 2008, RSN Enterprises.I have never in my life used any type of fax mail and never plan to as am a home bound retiree.
If I am forced to pay or this itm never used by me it means I will have to cut back on possible food items as live on small social security payments.
Alan of Atlanta GA (05/19/08)
My AT&T monthly statement contained a charge for $26.44 identified as ILD Teleservices, Inc. I contacted AT&T for information about the charge. AT&T explained it was a third party charge for a voice mail service. I said I did not order any such service and asked for the name of the person who authorized the service. I received a name which was completely unknown to me. AT&T said the charge would be removed. It was, but reappeared on my May bill. It is not possible to contact ILD Teleservices, because I cannot obtain any contact information.
I am the victim of cramming a dishonest practice of placing services on a consumer's phone bill that were not ordered. Charges are billed on consumer's local exchange carrier bills with no details and no customer service numbers to contact. I am not being charged late fees because I refuse to pay a bogus charge.
Larry of Sherman Oaks CA (05/17/08)
I was billed on my phone bill for a service I never authorized or heard of, I cannot reach this company, they do not answer their phone and I was billed fraudulantly and want a refund
My phone bill is late by that fraud amount and I am getting hit with late fees and in danger of getting my phone service disconnected
Warren of Richmond Hill GA (05/14/08)
My bill from Coastal Communications dated 1 May 2008, had a charge for $8.43 from the above company. It was never authorized. I called them and asked that the service be terminated and that I receive a refund.
Unauthorized billing of $8.43
Robert of Paragould AR (05/13/08)
I recieved my phone bill with a charge of $9.99 for services from US Credit find-Credit repair SVC Mo fee, which I did not arthorize. I called them and they gave me a confirmation # and said it would be 6-8 weeks to get a refund. I also ask for a phone number to contact the company. The phone number was not a good number and they said all they had was an address, which they gave me.
I the called directory assistance and they told me their was no such business. I can't believe someone could charge your phone bill without getting a ohone numberfrom that business. I would like to talk to the US Credit find-credit repair to find out who arthorized this service.
I just want to make sure this doesn't happen to someone else, and make sure my identity hasn't been stolen.
Valeria of Charlotte NC (05/11/08)
My AT&T bill was higher than normal in April 2008. I looked at the detail and found a charge from ILD Teleservices that I did not authorize. I looked back at the prior bills and found the same charge in February. I filled out the dispute form on AT&T website and received an answer that I needed to contact ILD to resolve the charge. I also filled out a dispute form on the ILD website.
AT&T said that a credit for $27.68 will be issued this time but that I am responsible for any future charges since it is my responsiblity to have ILD stop charging my account. If I did not authorize the charge, how can AT&T pass the charge on to me? That does not seem legal to me.
Madeline of Naples FL (05/10/08)
ILD is putting unauthorized charges on my fathers phone bill. I have tried to get this credited, which I have been given the run around. I was told that I need to contact the source (who is not evident on the bills). Upon contacting Selective Services, they issued me a credit confirmation and said it would take 90 days to appear through ILD onto the Verizon bill. It has not and now I am getting yet another larger charge.
It is affecting the owners health. He is an elderly man who gets very upset over inconsistent bills. He literally stays up nights worrying about how to resolve this.
Julie of San Luis Obispo CA (05/10/08)
I made 2 different calls (each only 1 minute long) on a pay phone at Disneyland using my debit card. Each call said that I would be charged $1.99 for 3 minutes. When I viewed my bank statement later that day it had made 2 $5 charges as well as a $13.82 and a $12.53.
What should have been less than a $4 charge, became almost a $40 charge for less than 2 minutes of use!
Ian of Astoria NY (05/09/08)
ILD Teleservices Inc is billing me for service never ordered by me. Billing is coming through my Verizon invoice. The description is 'Needtheinfo Month Fee'. I have no idea what this is about nor did I order this service. Their representative has confirmed they will issue a credit to my Verizon account. This complaint is for the record and to alert other consumers of this possible 'scam'. Thank you
Jeannie of Escondido CA (05/09/08)
Our bill arrived with an unauthorized $14.95 charge. The call to ILD was a typical 3 to 4 billing cycles before you'd see the charges dropped. Yeah, right!
Barbara of Woodland CA (05/08/08)
This service has attached itself to my AT&T bill without my authorization, and despite repeated calls to them, refuses to stop billing me, or refund monies I have to pay or my service will be terminated. To date, they have added 149.50 to my bill.
Kurt of Port St. Lucie FL (05/08/08)
I noticed a charge on my phone bill for this company. When I questioned Bellsouth I was told that I must have signed up for IDL communications services. I do not remember signing up for this service, I did contact the company and will recieve a refund, but I did not appreciate the Bellsouth employee telling me that I HAD to pay the entire bill including the disputed amount or have my phone,tv, and DSL cut off. I have since put a third party block on my account, so this should not happen again.
Additional charges to my bill and aggravation trying to resolve the matter, being made to feel like I was the villan for not wanting to be overcharged.
Ruth of 23976 New Mountain Road VA (05/07/08)
Unauthorized charges on Local Phone bill for Teleservices from unknown persons
Monthly charges of # 13.95 per month
Jose of Hialeah FL (05/07/08)
Local Collect call from my son and I asked what the charge was going to be and the operator said .35 cents. So I gave my credit card information. No I have several charged on my credit card of more that $20.
Bank account charges, overdraft
Debra of Beachwood NJ (05/06/08)
In reviewing my phone bill I saw a charge for Netwatchisp.com in the amount of $14.95 against the second phone in my house. I look up the website and it is inactive. I called the number associated with the charge and spoke with Jose. I told him this charge is from a fraudulent company whose website is inactive. I also told him the phone number this was charged against does not have a computer. Jose told me his company is not accountable and that I have to call Net Watch to correct the problem. He told me he was only an employee there and could do nothing to correct the situation. I then informed him it was his reponsibility to report this to his supervisor that fraudulent charges were being made by Net Watch ISP. The bottom line is that ILD Teleservices is not going to reverse the charges and will continue to charge my account from New Watch ISP until I can make the charges cease.
I will be forced to pay these charges if I wish to continue with my home phone service. If this was any other company they would be forced to investigate the complaint but ILD Teleservices stand is that is not their resonsiblity it is mine. I did not request service from Net Watch ISP and I want my account credited and future charges stopped. I should not be forced to accept these charges and ILD should refuse to accept these charges from Net Watch ISP once I indicated that I did not order this service.
David of Glendora CA (05/06/08)
A few weeks ago when my motorhome needed to be towed I was in a place with no cell phone service. I was unbelievably lucky, I thought, that a pay phone was handy in the RV park where I was stranded. The pay phone carried a sticker that indicated I could use my credit card to make calls cheaper (I don't remember if it said cheaper than what...cheaper than buying a new motorhome? Cheaper than calling for a limousine to take me 240 miles?...) and because I ran out of quarters I made eleven calls on my credit card to RV repair shops, my insurance company, a couple of towing companies and to my wife at home.
In other words -- I was doing what I needed to do to get my motorhome back on the road. Eleven phone calls, a minute here, three to five minutes there...nothing long. Today I got the credit card bill: $182.71 for eleven short calls!! I called the company in Texas (ILD Telecommunications) that provided the service (in Central California) and after some hyperventilating and being asked to not raise my voice the guy proceeded to credit my card about half that. I will still pay just under a hundred bucks for eleven short phone calls.
I was gouged. Pay phones are hard to find and I'm sure these companies understand that when you use one with a credit card you are in particularly dire straits. It may be legal but it's not right. One minute calls were billed to me at $14.67 each.
Oner of Briarcliff Manor NY (05/06/08)
ILD TELESERVICES charged my verizon bill $19.95 for two months without being authorized or our consent for any services. I have small children at home and they may have entered to some sweepstakes and probably cramming this information ILD obtained our information and phone number. I called them a few times, but ILD regused to refund me for the charges.
Monetary loss
Steve of Palmdale CA (05/06/08)
On AT & T Bill a charge described as 4-10 Voice Mail Professions VM Mthly Fee $14.95 should up. This charge is unauthorized. A call to AT&T stated a disconnect request on my phone and to call ILD Teleservices. Only an answer machine. AT & T kindly removed the disconnect request but said I would have to call the company to stop the charge.
So far this charge is on the first bill but looks to be up as recurring without anyway to stop it.
Sherry of Circleville OH (05/04/08)
Someone called my business from w.w.web pages and wanted to put my business in their web pages. I never go for anything web which would not do my area business any good in the least. But the man fanagled me by telling me on a recorded message he had to have his supervisors know he called me so HE NEEDED me to say yes when he asked on the recorded message if I was contacted by him. I told him I did not like that idea. He asssssuuuuured me I was not signing up for anything. And I kept asking are you sure? Are you sure? Even right before I answered yes you can tell he cropped off my words on the tape where I asked him to be sure that I was not committing to anything. He said it would be his job if he did not get affirmation to his boss that he had at least contacted me!!!
My shop is in downtown Columbus. Getting haircuts is something people will put off a week or two if they do not have the money. So as a result, I don't get the business so then I don't get paid either. My AT&T bill runs between 46 and $56.00 per month. Because of W.W.Web Pages and ILD SERVICES it is almost $100.00. That is a big difference for me. I can not afford it!
I called ILD and the woman said they are not responsible!!! She was just the service but she would contact AT&T to tell them to remove it from my bill. But it would be 3 or 4 months. But 9.99 was not refundable! I felt both of these companies are DECEITFUL and LIARS trying to make a profit off of individuals with bleeding hearts.I am even more baffled that AT&T would associate themselves with them. I never thought the man would bleep out all my are you sures to turn a profit for himself!!! PLEASE tell CONSUMER BEWARE!!! Thank You!
Sunny of Long Beach CA (05/04/08)
There were no disclosure or agreement of payment terms read to me prior to making these two payphone calls, which I made using my debit card on 5/1/08. I had no quarters, and this was my first experience being ripped off so blindedly. Also there were no signs of such terms written on the payphone. There were four separate charges for two phone calls that did not last 10 seconds each. The total billed was $24.40. I never spoke to whom I called because the call never went through.
The calls were made on 5/1/08, however, there are two charges on 5/1/08 from ILD Oakland Park Florida branch and another two on 5/3/08 from ILD San Antonio branch. The latter two charges are totally illegal, Aren't they? I've written ILD Teleservices, and I am callig my bank tomorrow to block all charges from ILD, if that is possible at all. This looks like it needs a class action suit from Californians, too.
$24.40 so far. If they are allowed to keep tacking on charges, then it will be more.
Daniel of Fontana CA (05/03/08)
I was charged $12.95 a month for the last 7 months on my AT&T phone bill by this company. As I receive paperless bills, I didn't notice it until this last bill. I called Empire Voice Systems and they state they are going to credit me over $90.
I spoke with Empire Voice and AT&T, trying to figure how I can be charged without my authorization and their explanation was that someone clicked on the wrong button on the internet...really? They say there is no way to stop this from happening.
Jack of Georgetown TX (05/03/08)
I occasionally receive a phone call from an individual who says that they had a charge on their phone bill from ILD. When they call ILD, ILD gives them my company's 800 number and says we charged them for a product or service and they (ILD) are simply a clearinghouse for us. My complaint is that we have nothing to do with ILD. We are not their customer; they are not our clearinghouse for any of our products and services). Yet ILD tells the person calling about the ILD phone charge on their bill that they must have bought something from us and they then give them our toll-free number to call.
Because we've had three or four of these calls from individuals wondering why we charged them for something (that we didn't charge them for), I called ILD today and spoke with a woman who didn't have a good explanation for me. She told me that ILD is simply a clearinghouse for companies. When I asked her why [we] keeps getting phone calls from individuals, she continued to explain how the clearinghouse process works. I told her I don't want our 800 number given to any individual again. What can be done about ILD? Are they committing fraud or just making it easy for someone else to commit fraud using their billing service?
We spend valuable time and valuable 800 minutes that we have to pay for trying to explain to the individual calling that we did not charge them for any product or service.
Marti of Fort Worth, TX (05/03/08)
This is a follow-up to a complaint I posted last weekend. I had attempted to make four phone calls from a pay phone in a bus station in Dallas with my debit card on April 26. None of the calls went thru but I was charged almost $40 immediatly on my card. I shot off emails to the company on Sunday, April 27.
The next day I had a voice mail from Todd Moore and emails from Elizabeth Bailey and Todd. When I returned Todds call, I talked to a Sarah. I explained the problem and she said she could see where none of the calls had gone thru and all charges would be credited back. This morning, May 3, the total amount has shown back up in my account. Although they did get to use my money for a week, at least I'm satisfied that I got it back. The response was very good on this issue at least.
Gustavo of Moreno Valley CA (05/03/08)
Added to my verizon home phone bill, I was billed $13.73 dollars for a couple of months from an ILD teleservices which I never authorized. I don't even know what they are. I called them and they said they will credit back 2 months worth of fees.
The damage is my confidence in billing. Ho could this be possible, how come verizon, which is my authorized phone service could aloud something like this to happen without my authorization? I feel totally vulnerable. How many times was I maybe charged falsly without knowing? Please is there anything I can do or you can do to help me and people like me?
Kevin of Santa Rosa CA (05/02/08)
On my AT&T telephone bill I received a charge under the section ILD Teleservices: MyBillingguys.com. I called the number listed as soon as I notice it. I spoke with a man and told him I never consented to any such charges and asked why they were occurring. He could not and did not provide me with an answer for the $8.50 charge, but stated he would cancel and a refund would show up on the next billing cycle. Actually, the thing that showed up on my next billing cycle (for May 2008) was another $8.64 charge. I called again and explained that this was not okay, and he stated that the cancellation occurred after the next billing cycle already ended, resulting in additional charge. So, now I expect a total of approximately $17 to be reflected on my next billing.
However, this practice gave me pause and I searched for information regarding this fraudulent practice and found that hundreds of people already have made complaints. I too am registering my complaint and have ALSO CONTACTED MY SENATORS AND CONGRESSWOMAN. I'm appalled that this kind of practice is being perpetrated upon hundreds and probably thousands of people and this company is probably using these funds to reinvest and make a profit, using hard-working middle class people like me to make their buck.
Financial fraud, charging for unauthorized services.
Edith of Kittanning PA (05/02/08)
I have been in touch with these people four times in the past 2 months and they insist that things are going to be resolved, but I'm tired of waiting to see results. This ENTIRE business is set up as a scam and I'm surprised that nothing has been done about it before. I have had this attached to my phone bill THREE other times---it starts as a pop-up on your computer. Then they got smarter as more people employed the blockers, and now they are in these surveys that circulate. You don't even have to pick them and they have you. WHERE ARE THE CONTROLS ON THE INTERNET?
They only owe me 25.00, but with the months that I've had to wait for this to be resolved, I should charge interest.
Sharon of Laurel MD (05/02/08)
and ILD Teleservices charge appeared on my phone bill. It was a bill from Needtheinfo, some interset company I never heard of. Someone signed up using my phone number from a long forgotten yahoo email account. I contacted the phone company, ILD and needtheinfo. The charge will be removed they say. But HOW DID This happen?
I spent 3 hours making calls to get the credit and tracking down access to the old email account, not yet resolved. This has cost me about $300 in lost billable time.
Joselito of Vista CA (05/02/08)
I made two quick (about 30 seconds) cellphone calls to my friend at Disneyland California just to inform them that I am onto a particular ride. I used my credit card and to my outrage, a certain ILD Teleservices charged me $17.75 for each of the two quick calls I made, $35.50 total for calls not even 1 minute combined. Why would Disneyland California allow such scam to operate within their backyard. If they have a cut, aren't the receipts from theme park admissions and merchandise not enough for their wallet?
$35.50 charge for two quick calls not even 1 minute combined is just outrageous.
Becky of Manassas VA (05/01/08)
I noticed a charge on my bill for April. I called and spoke to a lady at Verizon, she told me I would have to call IDL Teleservices and gave me the 800 number. I called and talked to a lady and she told me that a Doctor Johnson order the services on my phone number. I said that these services were not order by me or anyone in my family and that i needed a credit and the account to be cancled. She told me that my account would be credited in 60-90 days and that I would no longer be billed.
I just checked my account again tonight and low and behold there is another $20.95 for some service that I have again never ordered. I called again and told them to cancel my account and give me a credit and again I am told 60- 90 days. How can they bill my account and then tell me I have to wait 60-90 days before they can give me my money back.
I have been charged $20.95 twice and I dont know if they will ever stop charging me or if i will ever get my credit from them.
Sarah of Fuquay Varinan NC (05/01/08)
I just filed a complaint with you about ILD Telecommunications. I found out that this third party biller was billing for Premium Long Distance, they gave me a telephone no. which I called and s/w Keith, the supervisor at Premium Long Distance. He agreed to credit back to my account $87.75 plus tax which he told me would take two billing cycles to show on my phone bill. Since we have managed to clear this up I would like to rescind my complaint. Thank you
Amolak of Poughkeepsie NY (05/01/08)
When I opened my regular Verizon phone bill on 4/30/08, I noticed that there was an additional charge of $8.43. It was listed at the bottom of the page under the name I.L.D. Teleservices, Inc. There was no explanation as to what this I.L.D was? Luckily, there was a phone number listed. I called the number and a lady by the name of Brenda got on line to answer my call. She could not explain to me as to what this charge was about and when she said [what] the company was, I was surprised because I had never heard of this name and never had done any dealings with them. I also failed to understand as to what this had to do with my phone service.
The whole discussion led me to believe that it was some fraud. But how did Verizon become part of this fraud, I could not understand. When I told the lady in no uncertain words that they were a fraudulent charges, she, immediately, said that she would give me the 'credit' for this amount of $8.43. She hastened to say that I will have to first send this money and will get the credit shown in my Bill after 30 to 60 days. This infuriated me further because I thought that first of all these were some fake charges that I never authorized, second she is asking me to pay now and get this back in two months.
Today, I checked on Google the internet address that Brenda gave me, and I did not find any site by that name. It seems to me that this is a fraudulent Company which is in the business of extortion of money. It is a pirate company. I am registering my strong complaint against this Company. I am not going to send any money to them and then wait for up to two months to get paid, may be they don't send it all. I request that law should take care of such people. Thank you.
I think that this event has given me moments of great mental and heartfelt stress.My stress was even increased more when I reached and called Verizon and got stuck with a 'stubborn' computer voice, who would not let me speak to someone and kept insisting on finding out as to what was my call about. I think that Verizon is equally guilty in this case. They must have some hand in this because they let the charges creep into their phone Billing system.
Brenda of Mount Vernon OH (04/29/08)
ILD charged our business phone 37.23 a month for 7 months and have only credited 3 months. That's $148.92 due our business for services never ordered which appears to be a pattern. I originally talked to someone in Feb. and did get partial refund. Now no one answers their phone.
I was on hold for 47 mins and gave up. There needs to be safe-guards to prevent these scams. We are paying our money to Embarq but they can't help get our money back? It's criminal!
Loss of $148.92
Jay of Grand Rapids MI (04/29/08)
I was billed through my AT&T bill for charges approved by fraudulent processes. Although the business has a recording of my voice approving the charges, the recorded questions being asked were not the recorded questions that were played during the phone conversation I had one month earlier. The questions as I answered them were regarding a listing in the yellow pages and I was never told I was agreeing to charges for anything. I was CRAMMED before and I am very careful to never agree to anything that will be billed to my phone bill. But, they got me! Websites are filled with posting with others who have fallen victom to this exact CRAM.
They indicate that they cannot authorize a refund since they are just a billing company. They gave me the following phone number to call, but they have refused to refund all of the charges and disconnected. When I called back repeatedly my call was forwarded to an automatic message that makes it sound as though my call did not go through, however my phone shows that it connected with their number.
Charges of $47.59 made to phone bill.
Robert of Greeneville TN (04/29/08)
This company continues to bill my home phone. For voicemail services that I have not registered for and have no idea how I became registered. For this service...
I would like to be removed from their services..
Hamid of Elmhurst NY (04/28/08)
Additional charges appeared on my phone bill from ILD Teleservices ($19.95 for this month and last month, to a total of $39.90)which I had never authorized. These are fraudulent charges. This company wants to rip us off of our money.
I called this company today (04-28-08)and they said they will credit me back $39.90 but I am not sure whether they will do it or not. After the first incident, I complained to Verizon services who also said they are going to cancel these charges and put a block on my account. But these charges again appeared on my recent phone bill. I want a refund of all my money.
Harvey of Fort Worth TX (04/28/08)
I was bill for a call to dir assist from ILD for $7.45. I call the 800 number and was told that I would get a refund with in 7 to 10 days. I called my provider AT&T and put a stop on all of this kinda stuff. Now all I have to do is get the refund. I don't believe how dishonest some of the people in this country have become.
Margie of Odessa TX (04/28/08)
Parents AT&T bill had long distance service changed without their approval. A charge has been on their bill since Feb 2008 and they never noticed it until I disputed the April billing. They have been charged since Feb 2008 a total of 72.17 - we never authorized this type of change. I have called the 800 number and NO ONE answers. It keeps you on hold and a recording comes back every so often to say that all operators are still busy. AT&T has put this disputed amount in collections. If we cannot get anyone to answer the phone, how can we request a credit and be able to cancel something we never authorized?
My parents live on a fixed Social Security income and they can barely afford the phone bill much less added charges. My mother is on oxygen 24/7 and they need to have a land line.
Jehangir of Modesto CA (04/27/08)
I too got unauthorized charges from ILD Teleservices billed on my phone bill from AT&T. They are taking advantage of a government mandated requirement that says any third party can bill via the phone company's billing system. ILD is using it to let other companies bill via the phone companhy, instead of the other companies using credit or debit cards or checks or prepaid account. I am in California, and I asked AT&T to block third party billing on mhy phone line. They said they don't have any such feature.
That is ridiculous that the government lets anyone bill us without even obtaining proof and no option to block it either. I noticed a user from New York claiming that their phone company has a block feature against all third party billing. Why doesn't California follow suite? I also read an excerpt online from the Federal government website of a congressional hearing testimony. The regulator who is supposed to police the industry was all praise about the fellow he brought to testify who worked for AT&T.
Please write to your senators and congressmen and urge them to take action or else We the people... will take action by booting them out of office. I bet there are already off-shore companies using ILDTeleservices, to bill their fake charges, and ILDTeleservices uses AT&T to bill us and AT&T says they have to bill us because the government mandates it and they just act like the proverbial 3 monkeys, See no evil, hear no evil, speak no evil. AT&T open your eyes and ears, please, and stop accepting billing from ILD Teleservices and any company run by those scoundrels.
Even though charges got reversed by ILD before my credit card will get automatically billed, AT&T said they will not adjust the payment amount until the next month's statement. Besides losing our time, this is adding salt to the wound. Those of us who have credit balances and paying interest or very close to the limits, will end up paying interest and hefty fees from the credit card if going over the limit.
Marti of Fort Worth TX (04/27/08)
I attempted to make a call with my debit card at the Dallas Bus Station. Four times I tried to put the call thru and it never connected! This morning I have 6 different debit charges on my acct for over $30. My bank says they can't do anything about it until it posts. This is absolutely ridiculous! Why hasn't the gov. stepped in and done something about these companies?
Four charges showed up immediately yesterday. This morning 2 more showed up. I'm worried how much more they'll take by Monday.
Linda of Riverside CA (04/27/08)
AT &T phone bill has a charge for 15.92 from the company mentioned above. i have called the 800 # several times, just get a recording. i never ordered this service, have no idea where it came from and am at a loss on what to do.please advise
why should i pay for something that i never ordered or used. things are tough now (money wise)thank you
Irene of Bronx NY (04/24/08)
billed on phone for 30$ for nothing
David of Lemont IL (04/23/08)
ILD Teleservices attemtped to CRAM a chared of 21.45 on my most recent phone bill, along with Enhanced Services Billing which sent a charge of 32.14. Called AT&T and was told I should call the companies directly. I told them I was not paying them and they said they would recourse the charges to the companies (charge them back).
I then researched this site and found out AT&T had a CRAMMING PARTY BLOCK, which my phone rep had not mentioned. I called AT&T again, and the rep I got knew nothing about such a block, but I insisted that he continue to research it and he discovered it and added it to my line. Call the phone company immediately and have your line protected.
I did not pay the bill, AT&T says they are charging back to the company, and phone line is protected.
Elaine of Decatur GA (04/23/08)
I placed a credit call on 04/21/08; I keep getting mysterious billings from this company.
These charges are resulting in withdrawals from my debit account.
Franklin of Redding CA (04/23/08)
I questioned why they were charging my home phone bill. They said my girlfriend signed up for the service. My girlfriend didn't and is not authorized to make any charges to my bill. I asked about any usage to their service and was told it was confidential. I said I wanted a complete refund of all of the charges that have been made to my phone bill. They gave me a fax number and said to include my name and reason for request which I did. The charges are still being made to my phone bill and no credit has been applied. I have received no response to the fax I sent. I have been charged $12.95 a month since July 2007.
Ten months charges @ $12.95/month equals $129.50 so far that I didn't authorize for service that I haven't used.
Matthew of Petersburg WV (04/22/08)
They billed me 14.95 on my Frontier Phone Bill. i have not received any services from them nor have i ever authorized any services from them. please let me know if ever their is a class action suit against them...i might even pay some legal fees. i'm so tired of this stealing.
14.95 billed to my phone bill for nothing from people i have never heard of
Cyndi of Wakefield RI (04/22/08)
I had an unauthorized charge on my bill from ILD Teleservices. When Verizon told me I had to call them to dispute the charge, ILD said that I had been charged for a service from a company called Netwatchisp.com.
He gave me a number to call them and I did. They tried to insist that I ordered the service even though the contact info that had was incorrect.
I told them to cancel the service and to credit my $16.00. They said they would.....but we'll see.
I've also contacted Verizon back letting them know what has occurred and I would expect that I get credited the disputed amount eventually, either from Netwatchisp.com or from Verizon.
Carol of Brooklyn, NY (04/21/08)
The ILD Inc charges me$14.95 for what. I don't know this Inc from and sevice me what?
Victor of El Mirage AZ (04/21/08)
I used the Pay Phone at LAX airport using a credit card. The Phone booth advertised a 1 dollar per minute international call. I made three calls to arizona one of them went through I talked for 5 minutes. When I checked my bank statement there were three charges amounting 100 dollars.
I lost 90 dollars
Crystal of Hedgesville WV (04/21/08)
I recieved a third party bill on my parents phone bill about 2 months ago. When I called to ask about the bill they told me that they where ILD a third party billing service and that I had signed up for road side assitance and that is why I was being billed. They told me that is was through the internet. I then asked for the IP address to see where I supposably signed up for this service. I found out the that location that I supposably signed up for this services was in an area I neither work or live. I called them back and let them know. Then I received the same third party bill again on this phone bill.
I again asked them what the sevices where for this time they told me that it was for restraunt reviews, roadside service, and a monthly newsletter which I supposably verified through email. I again asked them again for the IP address and the email address they had for me. They told me that they could not give me that information. All they could do was tell where the IP location was and that the email address was an AOL email address. Again the IP location was not where I live or work and I never had an AOL email address. They did say they would take the charges off my account this time and contact the company and accredit my account. They also told me this last time I called.
W. of Montclair VA (04/21/08)
Saw an unauthorized $19.95 charge on my telephone bill. Called the phone company (Verizon) and they claimed that they were required by the FCC to bill it. Called the company itself, and they faxed me a copy of an on-line order form that I had allegedly filled out (I had never seen it). When I called yet a third toll-free number, they said they do not reverse such charges.
So far, a $20 bill I have no intention of paying.
Leeanne of Mcconnellsburg PA (04/15/08)
Unauthorized charge on my phone bill
Dennis of El Cajon CA (04/14/08)
On my AT&T billing rec'vd 4-12-08 I have a charge for $7.14 billed on behalf of CALLING 10 15 15 800 DIR ASSIST. I called thier tele # as listed above and told the rep. that I had never heard of this company and that this charge on my AT$T bill was a fraudulent charge. The rep. said that they would send me a refund check in the mail that I would receive in 7 to 10 days. In doing a little research on the internet I see that this company has had many complaints of this type. I believe there should be some sort of legal action taken to stop this kind of ethical abuse.
Anthony of Montgomery AL (04/13/08)
This company has billed my company for service without my approval for services I did not request
I barely eak out $30 grand a year to feed my family on from this business. You tell Me how much $40 bucks a month hurt the common man.
Ron of Concord CA (04/10/08)
Two bills for $12.95 appeared on my 2/25/08 phone bill for Nations 1st Comm. Voicemail Monthly Fee, which I did not order. I called the 866 number and they told me that my wife had ordered it in December. We've had voicemail with AT&T for over 10 years and have no need for another voicemail, so I told them to cancel the service and refund the charges. They told me that they would, and that the refund would appear on my next bill. The next bill (3/25/08) arrived, and I had yet another $12.95 charge.
We have a tight budget, and this extra $13/month is resulting in not enough money being put toward other important financial obligations. I do not believe that I should be paying $156/year for a service that we will never use, and which I do not believe was even requested in the first place.
Maansi of New York City NY (04/09/08)
I recently made a call from a Pay Phone in LAX. I used my Credit card for the 18 minute international and was billed a handsone $103 on it. the break up - $9 live operator fee + $3 property usage + $13 taxes +$5 refundable security deposit and $3.93 per minute for the international call!!! The pay phone said $1 per call in BOLD LETTERS. On connecting with the operator, there was no mention of these exhorbitant charges.
$98
Roque of San Diego CA (04/09/08)
Unauthorized charges on my phone bill in the amount of $7.14 for DIR ASSIST.
Pete of Sacramento CA (04/09/08)
This is a follow up to my 3/12/2008 post: i rec'd the next bill from AT&T. No credit from ILD Teleservices. I checked their website, www.mytrackingnumber.com,which shows they issued a credit for the $8.43 charge but there were also gov't taxes imposed on the fee as well.
Looks like 'll be calling them back up. Keep you posted.
Raymond of Roscommon MI (04/08/08)
On my current Verizon Tel. bill appeared an unknown & unauthorized monthly charge (+ state tax) for $10.49. It was billed by ILD Teleservices on behalf of US Credit Find Inc. for ID theft & credit repair. My wife and I are in our 60's. We have never contacted this company, or any company like this. If you would check our credit you will see that both of our credit scores are above 820. We also pay all of our recurring bills at least 9 to 12 months in advance. As I said we have never heard of this company or any like it. We spent almost 2 hours calling ILD and Verizon today to resolve. ILD has told us that within 30 to 90 days they will send a credit to Verizon and will stop any future billing from this company. When I spoke with the person from ILD, I thanked them for crediting and stopping this unauthorized monthly charge but I was even more concerned as to how anyone or any comapny can apparently submit to them such a billing order and it is that easily billed to unsuspecting people. ILD could not provide me any tel. number.
So I am STILL extremely disturbed that ILD could not provide me what their own Consumer Protection Standards of Practice of ILD Telecommunications, Inc. says that it will provide: 1) They could provide me no form of authorization (i.e. Letter of authorization or sales order; Recorded independent 3rd party verification; voice recording of tel. sale authorization). Nor did they provide me any toll free number (or any # for that matter) to call US CREDIT FIND. I could go on and on with what ILD could not provide (as covered on their own website). I also find it appalling that they would even think of billing on behalf of a company who provides no tel. number.
What astounds me is the fact that when I call my phone company (Verizon) about my bill, they require that I provide them with the last 4 digits of my SS #, yet anyone, or any company, anytime can arrange for any unsuspecting customer to be billed monthly charges that were never authorized, and that the poor unsuspecting customer must watch carefully for on every bill in order to stop it. And then must spend hours trying to do so. This is appalling. I will be filing complaints with our state Atty Gen. office, our state Publice Utilities Commission, the Better Business Bureau and I will also be talking with our attorney about possible legal action against all three companies.
Unauthorized monthly charges of $9.99 plus .60 state tax . That doesn't include the hours that I am spending trying to resolve
Al of Toms River NJ (04/07/08)
today, april 7, I received a bill directly from ILD, a company I have never heard of. It stated that I owed $31.48 for a call that I made to Kazakhstan that lasted three minutes. That is absolutely ludicrous! NOt only do I not know anyone in that country, but even if I had somehow misdialed the call would not have lasted that long. I immediately called the 800 number and spoke to someone named Gabriel who initially told me there was no record of my phone number to which I replied you sent me a bill with my # on it so you must have some sort of record. I then offered up an account # which was on the bill and he then said a calling card was used and that it was made from my phone. At that point I said that if a card had been used, no bill would have been necessary and there was no way I was paying anything to ILD. He then asked me to please hold on, which I did , expecting to talk to someone else, and after a few minutes I was disconnected and a recording came on stating that my number could not be completed as dialed. This has scam written all over it and I hope it's the last I here of this outfit. Good luck!
None as yet.
Toni of Fairfield CA (04/07/08)
On 2/3,2/8,2/13 my son made 1 phone call per day, a total of 9min, each 3 min per call these were made from a pay phone on a corner aprox 5 miles away. I was billed, 26.79 per call. Statement fee $1.99, 80.37 various taxes a total of 86.27. They said they billed for IOS, I can't find anything on IOS. I contacted the PUC they wouldn't help, Ellen Taucher Fed. REP. CA, sent a letter to FCC on my behalf they said they could not help and to go to the PUC. So I am back to square one. With nothing accomplished.
I am a Senior Citizen, on a fixed income that is a lot of money. Also it is just a ripoff, and the government will not even help.
Ed of Bartlett IL (04/07/08)
My wife questioned a charge of $16.92 & called the 800#. The guy said I filled out an eform about a voice mail called United Messageing which I did NOT! The guytold her he'd remove the charge. I called him this morning & he said the same thing. I'm gonna file a BBB next! This is a terrible way to prey on the peons!
Just an extra charge that seems to be bogus. I have enough medical bills for my poor wife. She don't need all this grief.
Martha of Wilmington NC (04/07/08)
My son's fiance made some phone calls from Guest House International Hotel in Markle,IN.using a debit card from my account which I authorized her to use. Originally ILD Teleservices charged four $5.00 charges,which now are 5.00,5.00,26.69,30.09,30.74 totaling $97.52.Some of the charges were charged on days she did not make any phone calls. We were both outraged at the charges, especially since each phone call was brief. I have notified Bank of America concerning these charges, but because they are pending I have to wait until they are posted before I can file a dispute.There may be more charges from this company when it actually does post.
These charges are exorbitant, and we were charged for phone calls that were not made.
These charges to my account has affected my balance and now I am at a risk of being overdrawn.
Randy of Winston Salem NC (04/06/08)
I have charges on my at&t phone bill for a voice mail service charge in the amount of 14.95 that was NEVER AUTHORIZED! Plus a $1.01 Tax. I have never heard of this company and don't understand how this can happen to so many people.
Tony of Union City GA (04/06/08)
I made a 5min collect call from a Pittsburgh pay phone to my wife's cell (412-881-9499) is the number that showed up on her phone. Now there is a charge for $39.44 on my credit card and 2 pending $5 charges.
John of Gainesville FL (04/06/08)
At&t put charges on my bill from this company . Refused to remove.
I had to pay $14.99 to ILD Teleservices Inc. Don't know for what?
Naum of Los Angeles CA (04/03/08)
An erroneous charge appeared on my AT&T telephone bill for $8.83. When I contacted ILD, they said I have an 800 # through them for making long distance calls. I have nothing from them and have never heard of them. When I looked for them on the Internet, I discovered they are already under investigation for fraud, so I am reporting my experience also.
Only $8.83 which they stated they would return to me.
Cathy of Vernon AL (04/03/08)
I had a collect call on my cell phone and the operator charged it to my credit card. I am not sure of the exact length of the call, but I do not believe it was more than 5 minutes. The charge on my credit card is $16.90 which I think is outrageous. The date of the call is 2/13/08. I feel like I am entitled to a refund and would appreciate any help in this matter.
Michael of South Charleston OH (03/31/08)
2008-03-31 8:10am Received phone bill from ATT and saw disputed charge for $16.00 from ILD Teleservices, Inc. 8:12am called ATT representative, told her about charge, she said ATT was authorized to bill customers for charges through this company, I must call the company. 8:15am, called ILD was transferred to Netwatch. After 3 times I finally reached someone who gave me phone a different phone number. 9:03am called the number and talked to Nancy. She said she would cancel reoccurring billing request. 9:06am called ATT talked to Johandra and she said she could not help, but she will send me a form to block charges. She then tried to sell me more services.
Spent 2 hours trying to resolve this issue. I don't want any charges billed to my phone #.
Lyndon of Tuscumbia AL (03/30/08)
They have continued to fraudulently place unauthorized charges on my AT&T telephone bill.
none - so far, as I refused to pay the portion of my AT&T bill that included their unauthorized charges. I also copied and printed the portion of my bill (that detailed the charges from ILD telcommunications) and have sent that, along with my bill, to AT&T. I did NOT pay the portion of the bill that was for ILD Telecommunications. I have never heard of them before in my life and I absolutely refuse to pay for some unknown services that I NEVER AUTHORIZED!
Linda of Little Falls, NY (03/29/08)
A charge showed up on my Verizon bill for $19.95 stating "Need the Info". I attempted contacting both companies to get this straightened out and found very rude people who would not listen to me. I told them I had never authorized anything of the sort on my phone bill.
I'm the only one that handles this line, and now I have two charges of the $19.95.
Lucinda of El Cajon CA (03/27/08)
I found a charge on my AT&T bill with this company for $49.95. This is a business and after I called them, they said my clerk approved the charge. The clerk they named who has been with me about 10 years remembered them calling and she told them they would have to call back and talk to the owner, they asked her name and used that name for the approval. I called AT&T again to complain to a supervisor and she called it cramming and said they could put (no charge) a CRAMMING PARTY BLOCK on my line to stop any and all 3rd parties from adding charges.
If this was a smaller amount it probably would of passed by me.
Maribel of Lake Worth FL (03/27/08)
Fraudulent charges of $14.97 appeared on my February AT&T phone bill. I called the (800) phone number provided on the phone bill. A service representative informed me that on August 23, 2007 at 6:51pm I had registered on line for rewards services activating a service stand alone private messages. I have never given authorization, nor have I any use for such a service. The representative assured me that the service would be canceled and I would receive retroactive payments for the last three months of billing.
If the unauthorized billing began in September, in addition to the last three months, I am owed $29.94, I will be closely monitoring my telephone bills over the next few months as well as informing family members and friends to review their bills for possible fraudulent activity. If no resolution is made by this company I will be following up with the Federal Trade Commission and Public Utilities Commission.
Vic of West Springfield, MA (03/26/08)
I received a charge on my Jan and Feb Verizon bills from ILD for $29.99 each month, totaling over $60 with tax. Verizon could not tell me what this was for, but did give me a number for ILD. When I called, I was told that this was for a web page that they designed and ran for us. I told her that we never ordered a webpage and were not aware of these charges. When I asked who placed this order, she gave me a name I did not recognize. Very shady.
Tammie of Osburn, ID (03/25/08)
I received my Verizon phone bill with slamming charges from ILD on the behalf of My Billing Guys Voicemail. After researching ILD, this has already been reported as a scam. I have tried contacting the number listed on the phone bill, but have been unable to reach a live person.
My income is limited and if Verizon does not take this off my bill, it will cause more undue stress to try reaching ILD.
Paula of Bristol, TN (03/25/08)
I had an authorized charge of $16.22 to my phone bill. I called the number that the Embarq rep gave me but there was no answer.
Dan of Enoree, SC (03/25/08)
Charge were made to my phone bill without my knowledge. $12.95 was added to my bill.
Robert of Yardville NJ (03/24/08)
I live in New Jersey. My Verizon bill came with a charge of $19.95 for a service called NeedTheInfo. I called the number listed on my Verizon bill for ILD Teleservices and the representative told me the name of the person who signed me up for the service. I informed her that I did not know the person. I was then told I would receive credit on my next Verizon bill.
I also told the rep that I went to the Consumer Affairs website and noticed a lot of similar complaints about her company. She explained that when a person signs up for this NeedTheInfo service, they sometimes put in the wrong phone number on the web form. I then asked her why they do not validate the service by contacting the person who will be charged for it. Her responce was that the company sends an email to the person who signed up for it. If they really wanted these incorrect charges to stop, they would call the phone number for verification, not send an email. SEEMS LIKE A SCAM!
If the bogus charge would have been $5.00 or less, I probably would have paid the whole Verizon bill without noticing the incorrect charge.
David of Mountain View CA (03/24/08)
Yeah, I got crammed too. ILD billed $7.20 for a DIR ASSIST call allegedly placed from my home phone, on behalf of 10 15 15 800. This call occurred at a time when no one was home (I was at work, my wife on a plane to Mexico).
I phoned ILD this morning to complain. The rep (Joy) immediately asked me for the amount of the charge and said We will send you a check for this amount, within the next 7 to 10 days. She didn't offer to credit the account via AT&T, which I found curious. She did agree to put a block on the account so that no further charges can be made.
I also phoned AT&T, and had them put a note on our account stating that I was contesting the charge and will not pay the ILD portion of the bill until I receive the credit payment.
I asked the AT&T rep whether AT&T could put a block on my account to prevent any further charges. She checked and said Yes - I see you have a freeze on your long-distance services, but not on your 'local toll' service - that's how these people are getting in. She had apparently heard quite a few complaints about ILD and their business practices. She entered the local-toll-call freeze for our account, and sent the call to a third-party verifier who asked me a few confirmation questions.
So, it's possible that a full freeze (for both long-distance and local-toll calls) may be the magic recipe for keeping this sort of fraudulent third-party billing out of your phone bill. Give it a try - this procedure may defend against cramming as well as slamming.
I also encourage anyone who is crammed by these people to file a complaint with the FCC and your local state utility commission. Do so even if ILD does rebate the cha | 
