Complain about a product or service

Automotive Warranty Services, Inc.

5050 North Broadway, Chicago, IL

Donad of The Villages, FL June 9, 2009

I cancelled the Extended Warranty contract on my wife's 2006 Saturn VUE at 3:45 pm on May 29, 2009 by calling Lisa at DEALERSHIP SERVICES. However, they continue to automatically deduct monthly payments - to wit: 126.44 on June 2, 2009. This is the same company that I filed a complaint with Consumer Affairs on June 7, 2009 for a refund of my cancelled extended warranty on my 2005 Toyota Tundra on March 3, 2009 that I have yet to receive. With a failing economy, I need the money. I am a 100% total and permanent disabled military retiree (U.S. Navy SEAL).

Donad of The Villages, FL June 9, 2009

I cancelled the Extended Warranty contract on my wife's 2006 Saturn VUE at 3:45 pm on May 29, 2009 by calling Lisa at DEALERSHIP SERVICES. However, they continue to automatically deduct monthly payments - to wit: 126.44 on June 2, 2009.

This is the same company that I filed a complaint with Consumer Affairs on June 7, 2009 for a refund of my cancelled extended warranty on my 2005 Toyota Tundra on March 3, 2009 that I have yet to receive. With a failing economy, I need the money. I am a 100% total and permanent disabled military retiree (U.S. Navy SEAL).

karla of rocky mountain house, AB June 5, 2009

I have been trying to cancel this warranty since Jan.21 2009. I recieved the product on Jan.21 2009 from UPS. I was not expecting nor was I told that I was going to receive a package . I was told I was going to recieve the warranty in the mail. Not a unknown substance. When I had opened the parcel and found out that I had to put this unknown product into my car. I had tried to call the phone number that was in the pamphlet. There was no answer but directed me to an answering machine. I left a message stating that I was returning the package and cancelled my account.

When I got my mastercard statement in the mail a month later money was still coming out. I then called my mastercard and they gave me 2 phone numbers to call. I called the one number and was told I was not in their system and gave me another number to call which was out of service. I then found the number to call and tried to talk with someone there. I talked to a supervisour about this matter and she had agreed with me that I was not informed in detail about the product that was sent to me.

As living in Canada our oil's and such are way different then in the States. If I would of known about the unknown product that was sent to me I would of not agreed to the warranty. I by any means would not put a product into my car and not know anything about it. Since I was not helped in any way as I'm not getting any help now, but a run around. I had to cancel my mastercard.

Today April 20th 2009 I got a call from a Debra and talked to her on this matter. Now she has been the only one that has told me after talking to several people that I had to send in a letter stating I had to cancel by mail. Also the parcel was sent by UPS I had called them to get proper date and time the parcel was delivered to my house. UPS told me I needed a tracking number. I had called Debra back and she said she didn't have a tracking number for me. Nor a phone number to give me that I could call to get the tracking number other then telling me she had to get her supervisour to try and find it.

I want my money sent to me by mail all of it as i'm getting tired of this running around stuff. If I have to take further matters into my hands legally I will. I was mis informed and mis lead on this warranty package. Debra told me I had to wait 2 days to get the tracking number by email from her supervisour. Which I doubt it very much that I'll get and never did get any more information on this issue so I can prove that I got the parcel 3 weeks after the orginal phone call on Dec 31 2008. Cause Debra said the package had to be returned within 30 days from when it was sent.

As living in Canada everything goes through customs. She had told me that the parcel and a cancellation letter had to be sent within 30 days from when it was sent on Dec 31 2008 and not arriving here until Jan.21 2009 so I had returned the unknown parcel the next day and i was told they never received it back. So by the time it was sent my 30 days was up from the time it was sent to me. I have lost 708.67 and i had to cancel my mastercard so they wouldn't take any more money from me. Also my mastercard had tried to solve this for me with no luck.

Gerald of ROGERS, OH June 8, 2009

What people need is a solution to this problem and I got one. I contacted the attorney generals in both my state and the state of Illinois and lodged a complaint. I also got a whistle and every time they called I blew loud and long at them, which got their attention also. The result, I no longer get their annoying phone calls.

William of Roxana, IL May 20, 2009

I was called and told that "Your warranty is about to expire!" Keep in mind my fiance drives a 2000 Ford Explorer. The warranty should have expired years ago. Also that fact that they addressed me as MR. Pearson. My fiance's maiden name is Pearson. Being we are not married it would be astounding odds that we should have the same last name. Dave had no clue as to the year make or model let alone mileage. He had no constituent facts regarding my fiance's vehicle. He kept pushing that i give him other phone numbers in order to contact my fiance. He stated that there was a "Final Notice" index card sent to my residence.. Which i know to be false. He stated that there is no way to extend this offer other than today. He did however offer his direct number and extension and first name. We are listed on the DO NOT CALL LIST. This call was unsolicited and entertaining to say the least. I personally can say i know more about car repair that this man or let alone anyone working for AWS (Automotive Warranty Services).

Daniel of Stafford, VA May 18, 2009

This clear violator clearly is spoofing the caller ID tag, as I have received "return calls" from other consumers in the Gaithersburg, MD area stating I was the culprit. I had received these calls as well, but would hang up. I received two such complaints, and decided I would investigate a little. I kept a log of all calls I received from the number in question, and further communications from "similar" dialers (which I believe originate from the same solicitor), however the same number is seldom seen. I viewed a Wiki that listed technologies used with caller ID, and found call tracing and call traps are useful for this type of reporting. My phone carrier supports these features by pressing *57 or #57 immediately after the call, then dialing an ISP provided toll-free number to pursue further action. I believe this may be helpful for anyone who is having this problem. Our household is also receiving mailers with a similar formatted message. I don't want to speculate, but everyone I have spoken with regarding this matter has posted a resume on a Careerhelper website. SPAM may also be attributed to this.

michael of freehold , NJ May 19, 2009

i purchased an extended warranty and recently submitted a claim. the claim is legimate and the company denied it saying there was a pre-existing condition just because i only had the waranty for 36 days. they have no proof or evidence to support their claim. 800 dollars i had to pay for a water pump on my car because my claim was denied

Debra of Monroe Twp, NJ May 12, 2009

They call my cell phone everyday and home phone - I can't get them to stop. I have told them to take me off their Do Not Call List plenty of timeand they don't. Uses Airtime on my cell phone

Leslie of Bronx, NY May 12, 2009

Despite being on no call lists I keep getting calls from these people. I have complained to them. It says Caller Unknown on the caller ID, so I end up picking up. Their timing is always poor. I need them to stop.

Pamela of Helena, MT May 12, 2009

This company continues to contact me on my cell phone to sell my a new warranty for my car. They are costing me minutes and no matter how often I speak to a person and tell them to stop calling me, put me on the do not call list, they continue to call me. I have told them this is harrassment and still they continue calling me from different numbers.

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