Portfolio Protection Vehicles & Services Reviews

Will follow up with civil suit. Deceptive business practices, misleading elder community into a contract in the state of California. Have multiple cases. Company that is the third-party Happy Daze RV just settled class action suit for millions for cheating their employees.

Denied my claim of over 2000 dollars - very poor communication leading to details not completed by their standards that they used to deny. Seems like their goal is to deny claims instead of to run a good fair business. Do NOT recommend!

We bought our car in 2014 with a lifetime warranty for drivetrain as long as we met the maintenance agreement. When the head gasket malfunctioned we were denied by this company because just once in our ownership of 12 years we went 200 miles over the 10000 miles for an oil change. That loophole saved these guys 4400 dollars. And we got the shaft. 200 miles in twelve years and every other record is intact. Just the facts.

If I could give zero stars I would. This company has the most worthless customer experience I have ever experienced. Then you try to ask questions and get the run around of answers. It takes you weeks to get an answer to simple questions. I would never recommend them to anyone. Because they give the dealership incentives they are still in business getting pushed on customers. It seems with all the reviews I see I am not the only one who feels this way. But I guess when a company doesn't need happy customers to stay in business they can be however they want to be. Will never buy from them again or refer them to anyone. So if you are thinking about them DO NOT DO IT.

Completely worthless “warranty”. My claim for a failed transmission on a car with only 20,000 miles was denied because of inconsistent documented engine oil changes. This has nothing to do with a transmission failure. This a totally unethical and scummy company. STAY AWAY...Don’t waste your money on these fake warranties!

My truck took 8 months to be repaired and handed back to me. Incompetent employees that have no given right to hold claims up that long, simple claim for transmission work, instead of putting a new one in they rebuilt the original which lasted 2 days when they returned it to me. Only for them to put a new one in. Now I have a new claim for the timing chain, and they are stalling. We are into 5 weeks and I get rude people on the line when I call and ask what the hold up is. I paid for an extended warranty for a reason and this company will do anything in its power to make the claim unbearable. I'm $1500 deep in rental fees and there is no end in sight. I see a small claims lawsuit coming their way. Disgusting that this is allowed to happen. They should not be allowed to be in business.

Purchased warranty from dealer and am having issues with them fixing the problem. This company should be shut down. With things the way they are in the world today this company makes sense. So disappointed in people who can justify this kind of service.

Don’t know how to explain this correctly, but Portfolio has been a terrible/okay company. I’ve owned 5 vehicles and never have I ever been hung up on mid conversation wanting to talk to the person directly denying my claim after they assumed and said that I was at fault for hitting a curb, but was a pothole in the middle of the road. I’ve had issue after issue with them. Just for wheels/tires alone and I’m not looking forward to anything mechanical at this point.

If I could give this company 0 stars I would. I paid 1k for this scam, and had a total loss (second time I’ve ever had a total loss by the way). They denied my claim. Won’t even cover a hundred dollars. And this is 3 months after my accident. The representatives are rude and disorganized. If I knew how much of a scam they were I would have never purchased their gap insurance. I really wish I just went to my original gap insurance from my first loan. They were so good. I didn’t have the hassle that this poor company gave me.

It has been a year of me providing Portfolio with information and the vehicle I "had" to buy GAP insurance for has still not been paid off! What a waste of money!