Portfolio Protection Vehicles & Services
This company is not yet accredited. See reviews below to learn more or submit your own review.
Portfolio Protection products are designed to make your ownership experience with your vehicle a happy one. By providing vehicle service contracts to cover the high cost of repairs and Guaranteed Asset Protection (GAP) to help you financially if your vehicle is totaled, the company helps you manage your budget and keep your vehicle the way you want it.
BOTTOM LINE
Portfolio Protection offers an array of coverage options for new and used vehicles, including RVs and motorcycles. They’re only available through dealerships, but there’s a suitable plan for nearly everyone.
PROS
- For new and used vehicles
- Range of coverage options
- Covers more than just cars
CONS
- Only available through dealerships
Top Portfolio Protection Vehicles & Services Reviews
Bought a Portfolio extended service contract on my son’s Nissan Sentra as a “just in case” because he was going to graduate school a 12 hour drive from our home. Boy am I glad I did. The car had multiple issues (air compressor, transmission). My son was able to get the issues taken care of.
Read full reviewAbsolutely a wonderful, professional company! I got a flat tire on a Saturday night ... I was told 7-10 business days I would receive my check for $170. Well it was on the 4th day I received a check for $170! Thank ya'll for the fast & easy work. So worth the money I pay for the extended warranty!
Read full reviewWhat is Portfolio Protection?
Portfolio Protection is a company that offers vehicle service contracts — also known as car warranties — to owners of new and used vehicles. Portfolio Protection covers cars, RVs, trucks, motorcycles, ATVs, trailers and boats.
The name Portfolio Protection comes from the financial term describing actions taken when one proactively protects a portfolio from potential losses or damage. When you purchase a car warranty through Portfolio Protection, you are doing the same thing for your car. Portfolio Protection’s warranties are only available through select dealerships.
Portfolio Protection cost
Portfolio Protection doesn’t have prices listed on its website, but most extended car warranties cost between $400 to $600 a year. The exact cost depends on three main factors:
- The amount of coverage
- The mileage of the vehicle
- Your driving habits
Although Portfolio Protection doesn’t show prices on its website, it does show average car repair costs you can expect without car warranty coverage.
Portfolio Protection plans
Among several other products, Portfolio Protection has three limited warranties:
- SelectShield protects all significant powertrain parts and is tailored to fit the specific needs of the car owner.
- Certified Pre-owned replaces or supplements a manufacturer's pre-owned factory certification.
- EverDrive is a limited powertrain warranty covering you for the time you own the car.
Each Portfolio Protection plan can include exclusionary coverage, powertrain coverage, stated component coverage, wrap coverage and high-tech coverage.
Exclusionary coverage protects everything other than components that require regular maintenance, such as oil changes. Exclusionary coverage protects:
- Rack and pinion
- Engine
- Water pump
- Transmission
- Transaxle
- Air conditioning
- Drive axle
- Brake calipers
- ABS brakes
- Fuel pump
- Computer modules
- Navigation display
- Engine control module
- Power steering
The high-tech coverage is restricted to used cars and covers all high-tech components. Wrap coverage is for drivers with existing powertrain coverage that would like to upgrade to exclusionary coverage.
Portfolio Protection benefits
In addition to coverage for various vehicle components, Portfolio Protection offers several benefits, including towing services and rental car reimbursement.
- Portfolio Protection covers up to $50 of towing costs per occurrence.
- Rental car reimbursement coverage kicks in if your car is in the shop for repairs and you require alternate transportation.
Portfolio Protection FAQ
- Can I cancel Portfolio Protection?
- Yes. If you cancel within the first 30 days, you can receive a refund on your car warranty. However, this is true of almost all extended auto warranties.
- What’s the best Portfolio Protection plan for me?
- The best plan and coverage depends on your specific situation. For instance, powertrain coverage is the most basic, while exclusionary coverage protects just about everything a car warranty can cover. As the Portfolio Protection website suggests, discuss all your options and concerns with your car dealership representative.
- Are Portfolio Protection warranties transferable?
- Yes, warranties from Portfolio Protection are transferable to your next car.
Is Portfolio Protection worth it?
Auto warranties are always a good way to protect your wallet. With Portfolio Protection, you pay a monthly premium to keep from having to make costly payments for expensive repairs. The company only sells warranties through select dealerships, but purchasing one might be a good choice for eligible customers.
Portfolio Protection Vehicles & Services Reviews
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I was under the impression I could take my vehicle to any Jeep dealer for service. Well lo and behold I have been at one for almost three hours today for this. Protection company inform me my stuff is covered but needs to be brought back to where I bought the vehicle. Seriously? This is 100% inconvenient for the customer that paid you just under me $3,000.00 for this dumb **. Ask if the dealer can go with another company for your protection and not this one.
So I have to submit an update regarding my initial review. Portfolio wasn’t completely at fault for the entire process and it took way too long to find that out. So after my initial claim was filed on 3/10 it took until 3/16 and probably 20-30 calls in that time frame to portfolio to finally be told that the authorization they were waiting on that was coming from the underwriter was coming from the dealer that sold me the car! So all the escalation emails sent from portfolio's customer service reps as well as a couple supervisors that weren’t responded to from the selling dealer was a huge waste of time. I finally asked the question of, "Who is this underwriter you’re waiting on?! I’ll call them!" That’s when I find out that it’s someone working for the dealership that sold me the car! 6 days later! So I got in touch with the selling dealer and a day later I am completely approved for the work to be done on my vehicle!
So my initial review blasting portfolio wasn’t entirely deserved. However how long were they going to let this go on for before someone other than myself sought out additional answers? So I’m raising my stars from 1 to 2 at the moment and I will update again after the work of performed and this claim is completed. I just think this all went on way too long to not receive any response to their numerous emails to the underwriter at the dealership I bought the car from. If I didn’t ask questions and that awesome customer service rep didn’t tell me the underwriter worked for the selling dealer I would still be without a vehicle. At least I can now rent a car since the authorization was approved. Because my rental reimbursement only kicked in after the claim was authorized. I’ll be back in a few days to update and possibly raise my star review.
Updated on 03/20/2020: So here is another update from my previous reviews that I’ve submitted from my first claim with Portfolio. Hopefully you’ve read the others or this one won’t make sense. So after everything was authorized by the underwriter from the dealer that sold me the car everything went smoothly. The work was done by my Nissan within two days and I was on my way with my car back. Payment went smoothly and there were no more snags. I did raise my rating by 1 more star (from 2-3) simply for the smoothness after authorization was received by Portfolio. So I guess the moral of this whole story is to ask questions and demand answers.
As well as, if you recently bought a car from a dealer with Portfolio’s protection plan you have to understand that if the work you’re claiming needs to be reviewed for authorization that comes from the dealer that sold you the car. So if it’s taking a long time for approval call the dealer that sold you the car and push them. Portfolio is 3rd party so they work with the dealer that sold you the car. Do not wait 6 days for answers like I did. If I would’ve known this I probably could’ve gotten approval within 24 hours and had my dealer order the parts and fix it and it would’ve likely only taken 2-3 days. My loss is your gain. But I have restored faith in the services portfolio will provide me moving forward, but they do have some customer service work to do on their end. I will continue to review this company as I need work and raise or lower my rating accordingly.
Original Review: If I could give 0 stars I would most certainly do it. I’ve had my vehicle and their coverage for around a month and my car broke down and had to take it to the dealer. I am currently without a car for 4 days and the authorization for the fix is still pending! It’s not a matter of if the part is covered because it most certainly is. I am of the opinion that this is just like any other insurance company in the matter of paying out claims. They want to make it as big a headache as they can to deter people from using it.
If you are doing research on this company because you either are buying a car from a dealer that is selling this service or just looking for extended warranty places on your own take my advice and either find a new car at a new dealer or find a different warranty company to buy from! RUN THE OTHER WAY AS FAST AS YOU CAN FROM THIS PLACE! So for this fix I will typically be without a car for almost 2 weeks from the date of the initial claim. This company sucks big time! DO NOT BUY!
Hi Jeff, we appreciate your feedback and apologize for the circumstances that prompted your reaction. Portfolio Protection policies offer a lot of value and we understand that it is unfortunate when your specific needs are not covered to your satisfaction. We would appreciate the opportunity to discuss this further with you. Please contact our Director of VSC Claims, Neil Payne, at 800-335-8769.
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I took my 2016 Chevy 3500HD Duramax truck into the dealership. I thought it was a brake system problem but turned out to be the steering box gear. It took 3 days, pictures and phone calls by the dealership over those 3 days to get an answer from Portfolio. They authorized the repair which is about $1500 retail. The process took longer than I thought it should. The dealership made it sound as if Portfolio might not authorize the repair. In the end the truck was repaired and all it cost the $100 deductible. I was happy that the truck was fixed, but it took from Monday (with appointment) until Friday to get the truck back. So the process is not as smooth as it could be, and that is why I gave them 4 Stars.
Update on 01/22/2020: It is now day 2 and after further testing and sending pictures to warranty company I was told it will take a little more time to decide whether or not to replace my power steering gearbox, not the power steering pump. I don't understand the delay. The truck is garaged, has never been in an accident and has always been driven with care. The dealership will call them again in the morning to see what they have decided. Update coming.
Original Review: I just took my Silverado into the dealership. A problem with the power steering was diagnosed. A new power steering pump is needed. I was told by the dealership that Portfolio asked them to do "further testing" before the would authorize paying for the repairs. That it would take another day before they have an answer. I wanted to start this review in real time to share a real experience with Portfolio.
I would recommend not using this company for warranty work. The cost of a plan I feel they should have covered a failed loose axle bolt on a car we're still paying on. They say they cover parts such as axle and support of axle but then block payment because of a term like bolt, they use terms such as support but when a support fails they start to call on terms like bolts or fasteners and use word games so they can say no to coverage. Even when they don't have the term washer they turn around, call it a fashioner and the bolt is not a support for the Axle. They just take your money and do no work sometimes. Just trust me. Say no. Save the money. It's not gonna pay out. They will play Scrabble with part names.
We are HIGHLY disappointed in Portfolio Protection. We have been paying for 3 years on this coverage and are just now needing help with our car and we are told that the sensor is not covered. According to our dealership, the sensor is a ECT Sensor. It controls the temperature gauge, causing the temperature to drop and rise, the fan kicks on and then the air conditioner kicks off. This is NOT due to normal wear and tear on the vehicle. This is due to a defective sensor. This SHOULD be a covered part. We will NEVER again get this type of coverage.
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Purchased this gap insurance top of the line plan for my son in case of an accident, well that accident happened and yes his fault, not really sure why I paid over 2,000 for this insurance to help cover the cost of the loan that was left over after insurance covered there portion,, 848.00 left over, only to hear them say months later, denied!!! That you're at fault with with the accident,, it's called an accident, nowhere in contract does it state that you won't cover for an accident... Rude people on the phone,, won't send me information I have requested,, I asked for the full contract in WRITING,, nope still have not received that,,, Portfolio is a Scam!!! Take your money and run!!!! Never again will I purchase gap insurance through this company... I'm glad your title has changed to private investigator and you were there to witness any of this!!!!
All I have to say I will be using Portfolio plan in about 2 months the Warranty was put on by my dealership not by my choice, however after reading all the reviews across the nation from people with their experience using this company.. I had read my coverage and my brake calipers are covered..if they give me the runaround? About this issue I will Lawyer up and I have one, it's sad to read negative reviews from people being misguided and a company who can not back up their words or contract or better yet I'll get Judge Judy involved . Hahaha. Wish me luck folks. I refuse to be pushed and get the runaround. I also read many reports in the BBB section as well. So sad..ok. Portfolio best man up
I called the number of the company on my warranty contract, which is also the number on their website, of which it tells you to call to to submit a claim (1-800-242-9442) and the woman who answered the phone said they get calls for this company all the time but it’s the wrong number but she can forward me to the correct number (1-800-705-4001). Once forwarded the new customer service lady she said they were the wrong company as well and gave me the number of the “correct” company (1-800-323-5751). I called that number and it was the fax machine! I paid $1,500 to get the run around, poor service, and this is a total scam in my opinion. Learned my lesson! Shame on the dealerships for selling such a poor warranty product to customers. Now I also know what dealership I will never go to again!
We had an issue with the slide on the 5th wheel and called the claims number and was told by a female it was covered. After I spoke to the repair shop I called again to give them details and Brian confirmed there was coverage. Now the work has been completed and the claim has been denied. Total incompetence. Repair shop spent 30 minutes on the phone and in the end told it was not covered outside of the U.S. (policy states covered in USA and Canada) and they claim it falls under trim!! The floor separated from the wall on the slide. Now they say it was bolts which are not covered and yes the policy does cover Canada. Buyer beware - do not waste your money.
After my car unfortunately was totaled out I reached out to these clowns to cover the balance the left after the car insurance company paid their share. Sent them a mountain of documents from the insurance company, dealership, finance company, and law enforcement and no follow on their part and when I call their customer no service department I get a run around claiming not to get the paperwork. After sending the paperwork certified mail I think it will be best to proceed to file a civil suit and seek damages in court.
Portfolio Protection Vehicles & Services Company Information
- Company Name:
- Portfolio Protection Vehicle Protection Products
- Company Type:
- Private
- Ticker Symbol:
- none
- Year Founded:
- 1990
- Formerly Named:
- Portfolio Protection Vehicles & Services
- Address:
- 25541 Commercentre Drive, Suite 100
- City:
- Lake Forest
- State/Province:
- CA
- Postal Code:
- 92630
- Country:
- United States
- Phone:
- (877) 705-4001
- Fax:
- (949) 727-0393
- Website:
- portfolioco.com
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