Portfolio Protection Vehicles & Services

I bought this insurance, just in case of an accident, to help me cover the difference between what the car insurance would pay and the balance of the car loan. After six months of driving the car, got in an accident and it was a total loss. After my car insurance paid the settlement amount, I contacted the GAP insurance. I got a big list of documents that I had to submit; So I called the bank, the car insurance, the dealer, the police department, etc. and gathered all the documents (they won't process your claim until you send them every single document that they ask for). At the end, my balance with the bank was about $3700.00 but they only paid $1390.00!! If you want GAP insurance do your research first and read the fine print. If I ever have to get GAP insurance again, I will make sure it is NOT with this company!

I purchased this plan when I bought my used Dodge Ram. The truck transmission failed after 56000. The warranty was good till 6/2021 and 75.000 miles but Portfolio kept saying it expired due to time, would not pay and dealer won't honor it. Either Contract was worthless.

I bought the highest coverage (and most expensive plan) to have peace of mind in the event a major breakdown happens to my certified used car. After two years of normal use, the transmission broke. I called them and was told to take it to the place I purchased it. I informed them I live now more than 200 miles away, so I was told to take it to the Chrysler dealership where I had to pay $250 diagnostics fee, when they came up with the estimate of $3,400 dollars, I was asked to submit maintenance records, which I had and showed them. After that, they called and denied my claim, because I had replaced the tires with a slightly taller ones, and because of that, they could not pay for the repair.

Would not recommend this company for any of the products they offer. I work in insurance and I know how long claims generally take. I had a total loss on 08/31/2018 and it is currently 02/06/2019 and no payment has been received from Portfolio. I had all paperwork that was requested submitted by 09/11/2018 (which by the way is an astronomical amount of work and paperwork needed compared to any GAP company I've ever dealt with). And even after they received all the paperwork they requested they still haven't approved the claim. It has been 5 months. I've called in 5 times a day every business day since 10/01/2018 with my average hold time being 10 minutes. My lender has also called in several times in an attempt to get the claim approved. THIS COMPANY IS AN ABSOLUTE JOKE AND IS THE REASON EXTENDED WARRANTIES/GAP INSURANCE HAS SUCH A BAD REP. I wouldn't trust them covering a hot wheels toy car.

I have been using Portfolio for many years and every time I call Beverly in VSC Administration with a request it gets handled. I can always count on Beverly to handle any request quickly and completely. Even if my request is outside Beverly's department, she works and follows up to make sure it gets handled. Beverly is my "go to" person when I need anything regarding contract tracking, inputting, rating, remitting etc. She is always professional, always polite and always happy to help. Thank you very much Portfolio and thank you very much Beverly!

My car was in the shop for 1 whole week for about a 2 to 3 hour repair. The claim was filed and an urgent was sent for me needing my car because of travel and holidays. The shop waited on the reviews team for a few days and finally was approved. Well in the meantime you cannot rent a car until the reviews are approved and when they are the pay a whopping $35 towards the rental (not even half). One 1 week to the day I went to pick up my car and the shop told me they are still awaiting payment.

The first issue is that they require that the vehicle be taken to the seller. Even if the seller has no maintenance or repair facilities. The Second issue is that I was told it was a Bumper-Bumper warranty. It is quite the opposite. It only covers things that are specifically listed in the policy. Frankly, this policy covers very little and uses ridiculous things to keep from paying.

Warranty reimbursement not what I was told. By the time that they read the claim 2 months had already passed and still no resolution. Read claim on 9/11, 60 days passed when it is read they might answer. Sent the email on 7/13, it was read on 9/11 and it's 60-90 days after that they might answer. Will never recommend them or buy a warranty from a dealer again. You're better off buying your own from a reputable company.

I can't believe the Portfolio Extended Platinum Used car Warranty service wants the mechanic (a trusted Certified Mechanic) to use USED Parts to repair my car. I paid good money for the extended premium extended warranty. I was also surprised to find out that they keep refusing repair of parts that are clearly covered under the warranty in writing on the contract. They also refused to pay for the rental car during the diagnosis phase of repair and only covered up to a total of 5 days (smallest and cheapest car available) per PO#. They took weeks to make a decision and the auto mechanic had difficulty getting them to call him back to get approval for the repairs.

Bought a Portfolio extended service contract on my son’s Nissan Sentra as a “just in case” because he was going to graduate school a 12 hour drive from our home. Boy am I glad I did. The car had multiple issues (air compressor, transmission). My son was able to get the issues taken care of with relative ease. They even gave him a rental car so he wasn’t stuck without a car while they repaired his car. Thanks, Portfolio.

Portfolio refused to cover the labor to replace 2 year old TCI trailer axles on our Genesis Supreme with excessive camber that dangerously wears the outside edge of all four tires. No damage was done to the axles, and they still refused. Don't waste your money buying this extended warranty.

Just want to share my personal positive experience I had with this company. My car was Total Loss due to accident. Express Gap paid off the difference of interest, depreciation as well as my $1000 Insurance Deductible. I could've end up still owing over $6000 for my Total Loss vehicle. I see no valid reason to buy any car without Gap Insurance.

Best decision I have made for covering my leased car. My dents were fixed as I was in the lease and my lost key was replaced at no cost to me. Definitely recommend this product. Plus it provides 24 hour roadside assistance.

I purchased a Kia Sorento in June 2017 and I wasn't sure about buying GAP at first but boy am I glad I did! Sadly someone crashed into my parked car about 4 months later and I had to open a claim with my insurance company and with Portfolio for GAP. I luckily did my research and was able to upload all the required documents on their website. I was able to track the claims progress on their site and see that a claim payment was sent to my lender about two weeks later. So happy that GAP took care of my outstanding balance and I was able to finance a new vehicle without having old debt from a totaled car. Thank you Portfolio!

I made a claim for 456.00 on a motorhome policy that costs over 7 thousand dollars that after my 200 deductible = 256 and it was held for 6 months with every excuse why it wasn't paid like it's still sitting on the desk of the person who writes the checks! Called the broker in CA and got her to light a fire under them! I Just now called to make my next claim and it's a 45 min wait to even speak with someone. Seems most reviews are similar to mine. So take a note and pass on these guys.

Submitted the required information 3 times via regular mail. They kept giving me a different box number each time saying the post office gave them a new number. I called all the phone numbers in the warranty and online numbers and no real answers as to why they are not honoring the warranty. This is a very dishonest company and they rely on the dealership to sell their policies. I suggest to go after the dealership where you purchased the warranty.

On April 13th my car had a check engine light. I brought my car to my local BMW dealer to get it diagnosed. It turns out my car had an oil gasket leak, an A/C evaporator leak, and needed new thrust rod bushings in the front of the vehicle. All of these repairs were going to cost around $5500. Luckily, I bought the "exclusionary" extended warranty to cover the cost of repairs. I was a bit skeptical of the warranty, seeing all of the negative feedback Portfolio has received from other customers. However, after the inspector came out to look at my vehicle, they ended up approving all of the repairs.

I purchased a car for my son October 2016, the car was totaled December 2017. I submitted a claim with Portfolio immediately, who asked me to provide several supporting documents to complete my claim - which I did. After 30 days of review, Portfolio paid the lien-holder $82 even though my balance was $1,100. Apparently, because my insurance company deducted money for preexisting condition (other dents and dings) of the car Portfolio would not cover the remaining balance. This company should be out of business. This company is a bunch of hustlers. I purchased the car from Fairfield Ford with a dings. I totally want to start a class action against Portfolio for fraud to consumers.

I purchased the extended warranty on my new used car. I had a brake sensor highlighted on my dashboard stating it required immediate attention. It was an emergency that I get the brakes fixed. I got them fixed at the local mechanic shop. I contacted them I asked them if they were going to cover the charges, they stated that it would be covered. That was nine months ago. They kept telling me I need to submit different proof that the job was done. I did that, then they stated they weren't going to cover it. As far as I'm concerned to the future consumers out there do not purchase Portfolio extended warranty protection. They do not do what they state they will do. Save your money and pay for the expenses yourself.

These people are a joke. I first called First Extended Service corp after a claim at dealership was denied. They couldnt tell me anything other than what the claim itself said. They gave me the number to Portfolio who directed me to the claims dept within their company. Per Jose - "All we do is process payments". He gave me the number to First Extended Service...again. I explained that I have already called that number and was told to call Portfolio. This is a never ending circle of unresolved crap. DO NOT WASTE YOUR TIME/MONEY WITH THIS RUNAROUND. And avoid dealerships that work with these companies!

I bought a low mileage used car recently from a dealer and purchased the Portfolio Protection warranty. Unfortunately the car has been a lemon. Failed door actuator, failed fuel vapor system, failed transmission. Total cost of repairs has been over $6,000 in the first four months of owning the car. Portfolio Protection covered all of the repairs with my only having to pay a $100 deductible. They worked quickly in all cases, paying the dealer the same day so I could get my car back (dealer won't release car without payment for repairs). Would highly recommend Portfolio Protection. I will buy their coverage in the future. If you are making a valid claim they do honor their commitment and act quickly.

I had a 2015 Nissan Altima. It was flooded in Aug. 2017. I bought my car in 2015 and purchased GAP from these people through the dealership. I had a collection agency call me today trying to collect a debt in the amount of 8,624.27. GAP claims that they was not entitled to pay anything because I had not paid but 17 payments of 35 and was late. I did have two deferred payments. Nissan shows I was never late. So I don't know what to do now. I am guessing a lawyer maybe in the plan if this doesn't get resolved through arbitration between Nissan and the Portfolio.

Purchased a plan F warranty when I purchased my 2004 F250. Took it to dealer after noticing an oil leak. The dealer submitted my claim to Portfolio and they denied my claim. They stated that they did not cover oil cooler gasket. Plan F reads all gaskets and seals. Do not purchase a warranty from Portfolio. They will just take your money... Portfolio shouldn't offer a used car warranty if they don't cover anything their plans offer.

5 months ago I purchased a truck from a dealership. 2 months after I owned it I needed repairs. I brought it to Firestone, paid for it out of pocket, called PORTFOLIO, followed the instructions to get my reimbursement. A month went by, I haven't heard anything so I called, I was told that they haven't gotten anything in the mail, so I asked for a fax number or email that I can send the documents to. I was told that it HAD to be sent by mail. So I sent the documents again certified mail. That was 3 weeks ago. I talked to them today and I was told the same thing, I even asked for the manager, or someone higher up. I was denied. I REALLY think this a scam, if you deal with a dealership that deals with PORTFOLIO... RUN. DO GIVE THOSE PEOPLE YOUR HARD EARNED MONEY. Now I'm out of over 3000 U.S. dollars.

They kept us waiting for 3 days, gave us the runaround, and frustrated us to no end without approving our claim even though they told our mechanic that the repairs were covered. I wound up canceling the contract. Would never recommend this scamming company to anyone.

We purchased a 4 year extended service contract for our 2010 Tiffin Phaeton RV on June 19th, 2015 in the amount of $5680.00. On September of 2017 the Inverter in our RV went bad. We took it to Lazy Days for repair. It was required by Portfolio that we take it to the dealer we purchased it from for the repair. We were scheduled to go on our annual trip the next day, so after confirming with Portfolio that the inverter would be covered, we elected to pay Lazy Days directly so we didn't have to wait any longer to leave on our trip. The replacement and installation of the new inverter was $5060.20. I mailed the required documents to Portfolio on Oct 3rd. They requested the 1st page of the contract, the invoice and the paid receipt along with our contact info.

I bought the gap policy at EDH Mercedes Benz when I purchased the car in 2015. The car was in an accident April of this year and my primary insurance totaled it and paid $18,000+ to lender leaving a $440+ gap. To this date they are playing games with document request monthly after you think they've settled. I have countless hours of time in this and the lender and primary insurance are baffled at the insane amount of documents requested. I've requested they just refund my money being it's greater than the gap, no can do since claim is open they say! This companies business model appears not to provide gap coverage but to scam you out of your gap purchase. BEWARE!!

While on Spring Break in San Antonio, Texas, I had a flat tire on a Sunday. I don't know why the garage was open, but they said my tire was ruined and they'd have to replace it. They found a replacement for this rare tire on a crossover SUV, and I was on my way within 2 hours. But they said they saw my Portfolio card in my car and gave me the 800 number to call. I submitted my receipt for around $250 online, got expert friendly help from the Portfolio lady, and my check in less than 2 weeks to reimburse me 100%. Not many warranty places actually help you get your reimbursement check. Best warranty service I've ever experienced.

I had to take my 2011 Ford Flex in for repairs. No problem, I thought, it's still under the extended warranty from Portfolio/First Extended Service Corp. Then I find out that even though I have the "Plan B" coverage, which is the "Plan P" and "Plan A" combined (or basically everything) they don't cover fuel pumps and I'm on the hook for over $1100. Thankfully I have an outstanding service rep at Santa Margarita Ford who called Portfolio and argued on my behalf and they agreed to reconsider and cover the repair. Portfolio then tagged me with a $100 deductible.

I bought the extended warranty for $2250 at the dealership. 2 years later, I thought it would come in handy. WAS I WRONG. Car was towed 8/29/16 to the Pep Boys repair shop. On 9/7/16 Pep Boys called me to inform me that they could not get in contact with Portfolio Protection/First Extended Corp to authorize the work. They were concerned because the part was needing to be ordered. It was nice to know Pep Boys cared I had been without my car for a week. I told them I would see if I could make any progress - I called the warranty company only to be on hold for 15 min. The customer service guy was named Mike - I think. He was beyond rude. Did ZERO to help me. I asked if he could please have someone call Pep Boys since they obviously couldn't get through by pressing #1 for repair shops. He informed me they were an Inbound call center not an Outbound and it was Pep Boys job to call them.