Portfolio Protection Vehicles & Services Reviews

I purchased a 100,000 mile or 3 year extended warranty in October 2019 for $1800. I have not had to file a claim until 4/18/2022 when I had white smoke coming out of my exhaust. I called the company multiple times to get an approved facility to take my car to (my dealership doesn't have an attached repair shop). They told me I had to call the dealership so I did. The auto repair shop the dealership works with didn't have an opening for 2 weeks so I had to call the warranty company back to get a list of more approved facilities.

Purchased a slightly used 2018 motorcoach in September of 2019. In November of 2021, while only 2 miles from home, a fuel rail issue stopped us in the middle of the road. Took 3.5 hours to get it towed and it went to the nearest Freightliner/Cummins Dealer 26 miles away. Took 4 weeks to get parts and repair the unit. Told the dealer three times to call to get prior approval before starting repairs however they continued to say "hope to get Cummins to pay for some of this so I don't want to call them until we know how much it will cost."

Purchased GAP insurance. Week later a guy hits my truck and it's a total loss. Portfolio says no refund since vehicle was totaled. Insurance paid off vehicle. Never Again!!!! Said it in contract. WOW!

Just bought a brand new car and Dealer emotionally manipulated me to get this service. He never told me this was a 3 rd party and lied to me saying I could use any dealer I want Which it clearly says I have to be 30 minutes away. Dealer Star Hyundai says I can cancel in 5 months. I need to cancel immediately and they are not helping me.

I purchased a 2014 Chrysler Town & Country in 2018, with a 4yr 48k mile warranty. The warranty plan I was sold from the dealership was a fully comprehensive warranty. It was sold to me if "anything happens, transmission, engine, electronics and displays act up you're covered" This warranty added a substantial amount to the note I financed. Fast forward to this month. The dealership says the warranty company is denying any coverage to fix the oil cooler, gaskets, lines, engine thermostat, and the digital display for the navigation. Being sold one thing for peace of mind that if anything should arise, the premium paid for the warranty will take care of it, plus a deductible. Portfolio is easily the biggest scam in auto warranty, next to the automated telemarketers that call about your car's warranty. Such a lie...

Purchased warranty on new 2019 GMC vehicle. Vehicle in for minor repair. I obtained a release from original dealer for a separate dealer to do repair. Service advisor got authorization from Portfolio then on the next day Portfolio denied repair saying the part is not covered. They claimed to only be the administrator and indicated I had no other recourse. Company advertises BBB certified. I will be following up my issues with BBB so they are aware of this company's service style.

My car has currently been at the dealership waiting to be repaired for almost 30 DAYS!!! The dealership knows that the issue is the transfer case and has the part waiting to be installed. Once the car was taken apart we had to wait 24-48 hours for the Portfolio warranty inspector to come look at the car and decide if he agrees with the dealership. But of course, he doesn't and wants to choose the cheapest way out (which in return screws us because at this point we haven't had our car for almost 2 weeks and the warranty company only allows a rental for 5 days). So the inspector told the dealership to try replacing the actuator (a part of the transfer case) which the dealership told the inspector that isn't the problem, apparently a inspector knows more than the mechanic that is working on the car.

I bought a warranty in 2016 for my truck. The first time I used the warranty was in 2021 at a repair shop near my house. This experience was somewhat ok. I went to use the warranty again at the end of January 2022. At this time I was told that I could not use the dealership 1 mile from my house because there was a 40 mile tie back to the original dealership in my contract. I was told that I had to bring my truck back to the original dealership because it was only 38.4 miles away. That route is all back roads. If I take the more direct highway route it is 42 or 44 miles away.

Found out my engine was bad and needed to be replaced. When I purchased my vehicle the dealership said it would cover anything. Replacement was denied, due to not getting recalls done, even though I never received the recall notification. After speaking with the Bureau of Automotive Repair, the recall notices usually go to the original owner, which I am not, it was a rental.

Unfortunately, this was not a great experience and while I still have another claim outstanding for work done in 8/2021, I will speak to the 9/2021 claim. The process to get the claim approved and work covered is flawed and full of less than helpful options. I ended up having to pay for the repair services upfront because the process for approval was already more than a week long. Then, it took months to get reimbursed from a warranty that I paid for. I don't know that the process could be any more stressful or cumbersome for the average customer and clearly think the process needs some serious re-work as your customers are not being treated like they matter.