Portfolio Protection Vehicles & Services

Update on 01/22/2020: It is now day 2 and after further testing and sending pictures to warranty company I was told it will take a little more time to decide whether or not to replace my power steering gearbox, not the power steering pump. I don't understand the delay. The truck is garaged, has never been in an accident and has always been driven with care. The dealership will call them again in the morning to see what they have decided. Update coming.

I would recommend not using this company for warranty work. The cost of a plan I feel they should have covered a failed loose axle bolt on a car we're still paying on. They say they cover parts such as axle and support of axle but then block payment because of a term like bolt, they use terms such as support but when a support fails they start to call on terms like bolts or fasteners and use word games so they can say no to coverage. Even when they don't have the term washer they turn around, call it a fashioner and the bolt is not a support for the Axle. They just take your money and do no work sometimes. Just trust me. Say no. Save the money. It's not gonna pay out. They will play Scrabble with part names.

We are HIGHLY disappointed in Portfolio Protection. We have been paying for 3 years on this coverage and are just now needing help with our car and we are told that the sensor is not covered. According to our dealership, the sensor is a ECT Sensor. It controls the temperature gauge, causing the temperature to drop and rise, the fan kicks on and then the air conditioner kicks off. This is NOT due to normal wear and tear on the vehicle. This is due to a defective sensor. This SHOULD be a covered part. We will NEVER again get this type of coverage.

Purchased this gap insurance top of the line plan for my son in case of an accident, well that accident happened and yes his fault, not really sure why I paid over 2,000 for this insurance to help cover the cost of the loan that was left over after insurance covered there portion,, 848.00 left over, only to hear them say months later, denied!!! That you're at fault with with the accident,, it's called an accident, nowhere in contract does it state that you won't cover for an accident... Rude people on the phone,, won't send me information I have requested,, I asked for the full contract in WRITING,, nope still have not received that,,, Portfolio is a Scam!!! Take your money and run!!!! Never again will I purchase gap insurance through this company... I'm glad your title has changed to private investigator and you were there to witness any of this!!!!

All I have to say I will be using Portfolio plan in about 2 months the Warranty was put on by my dealership not by my choice, however after reading all the reviews across the nation from people with their experience using this company.. I had read my coverage and my brake calipers are covered..if they give me the runaround? About this issue I will Lawyer up and I have one, it's sad to read negative reviews from people being misguided and a company who can not back up their words or contract or better yet I'll get Judge Judy involved . Hahaha. Wish me luck folks. I refuse to be pushed and get the runaround. I also read many reports in the BBB section as well. So sad..ok. Portfolio best man up . It wouldn't be the first time I drove to a company in person and demand my rights to be honored.. We live in a greedy world, you pay out they don't cover. If that's the case close shop.

I called the number of the company on my warranty contract, which is also the number on their website, of which it tells you to call to to submit a claim (1-800-242-9442) and the woman who answered the phone said they get calls for this company all the time but it’s the wrong number but she can forward me to the correct number (1-800-705-4001). Once forwarded the new customer service lady she said they were the wrong company as well and gave me the number of the “correct” company (1-800-323-5751). I called that number and it was the fax machine! I paid $1,500 to get the run around, poor service, and this is a total scam in my opinion. Learned my lesson! Shame on the dealerships for selling such a poor warranty product to customers. Now I also know what dealership I will never go to again!

We had an issue with the slide on the 5th wheel and called the claims number and was told by a female it was covered. After I spoke to the repair shop I called again to give them details and Brian confirmed there was coverage. Now the work has been completed and the claim has been denied. Total incompetence. Repair shop spent 30 minutes on the phone and in the end told it was not covered outside of the U.S. (policy states covered in USA and Canada) and they claim it falls under trim!! The floor separated from the wall on the slide. Now they say it was bolts which are not covered and yes the policy does cover Canada. Buyer beware - do not waste your money.

After my car unfortunately was totaled out I reached out to these clowns to cover the balance the left after the car insurance company paid their share. Sent them a mountain of documents from the insurance company, dealership, finance company, and law enforcement and no follow on their part and when I call their customer no service department I get a run around claiming not to get the paperwork. After sending the paperwork certified mail I think it will be best to proceed to file a civil suit and seek damages in court.

The product was sold to us by Hyundai Genesis dealer as a warranty that will cover wear and tear issues at the end of the car lease. The dealer told us that after we return the leased car, they will send me a bill which I will submit to LR3. However, after I returned the car, Hyundai send a bill for dent repair but LR 3 refused to pay, under the pretext that the claim has to be opened 30 days before the end of lease. Now I see that this a rip off and they are using the 30-day condition as a way to get out of paying for the repairs.

I find it VERY odd that almost every positive review on this site ends up with a "Thanks Portfolio!" ...almost as if they were written by one person... Just my observation. I just bought a new plan through Portfolio and have had either any Positive or Negative experience but I do wish I would have read these review BEFORE I bought the warranty.