Portfolio Protection Vehicles & Services

Updated on 02/24/2021: So I called Kevin at Portfolio as I was asked to do. He said he would get back to me. It’s been a good while, still nothing. I think it was mostly lip service. Let’s try it this way Kevin. Why don’t you call me **? And let’s settle this claim... Will update as events occur.

My husband and I purchased this extended coverage at a cost of 3900.00 for our Ford F-350. When it came time to use the protection we were extremely disappointed. My truck broke down while I was out of town. I was able to get it to a dealership only to find out I would have to wait up to 48 hours for an answer on what if anything would be covered. I was towing a 44’ horse trailer with horses on board. I did get a loaner car and made arrangements for care of the animals but 5 days later I ended up paying over 1300, the company did not cover hardly anything. I live in Wisconsin and the truck had issues with the def in Georgia so to say I was disappointed is an understatement when you have to wait 48 hours for an answer, then parts can be ordered then the service needs to be done and you still have to pay 90 % of the bill. I can tell you we will never purchase this again. Terrible coverage.

I got a small chip in my windshield from some road debris and I was relieved that I purchased glass coverage. I called the number on my contract and talked to a friendly representative who collected my information and requested that I send a picture of the damage. They said a technician will call me within 48/hours. A technician met me in front of my home and repaired the chip quickly and everything was completed with social distancing in mind. My windshield looks good as new & the whole process was really convenient. Excellent coverage & service!

I paid for a warranty on my 2011 f250, sent it to the dealer and was told it needed over 8k in repairs, they sent it an inspector and after his review they would not honor their warranty, the CERTIFIED inspector claimed there was a programmer tuner on my truck which is false, saying the vehicle is modified therefore voids warranty, I sent them photos and receipts showing and proving this is a MONITOR, NOT PROGRAMMING DEVICE, After several attempts to speak with someone with enough authority to help, to no avail I was ignored, hung up on, and told the is a STATE CERTIFIED INSPECTOR, in which case he sounds if done his job properly and examined everything, instead to get out of the work need they falsely claimed the truck was modified, Do not purchase this warranty, nothing BUT PROBLEMS FROM THEM AND THEY WILL DO ALL IN THEIR POWER TO DISCREDIT AND VOID ANY RESPONSIBILITIES TO THE REPAIRS.

How about a experience from the middle man? I am the person that handles calling and submitting claims for approval. I have been in the automotive industry for about 7 years and have worked with many extended warranties. This service experience has deterred me from ever wanting to buy and or work with this company. When starting the claim the mileage was submitted wrong when the contract was purchased, that held back the claim process for two business days. After the mileage was corrected I submitted the repair estimate for review. The claims representative stated the review can takes 24-48 hours (unbeknownst to me it was working hours not days). This was just to review if an inspector was needed. Finally 4 days later they stated they were sending and inspector to review the vehicle, that would be another 24-48 hours.

I have a 100k mile bumper to bumper warranty that covers Electrical, Electronic High Tech Components, and Electrical Plus (Plan CA Companion). I am at 73k miles, denied coverage for ignition coil replacement. The plan is advertised as bumper to bumper. I am very disappointed and dissatisfied, and will be posting this anywhere I can. The dealer that my car is at is also confused and the service manager just told me that he's never heard of a bumper to bumper plan that didn't cover ignition coils.

They are crooks!!! They'll take your money and deny any warranty claims!!! I've had my car at a dealer's servicing location for a week because Portfolio won't pay for the work. I have the most expensive plan of theirs for what? Nothing. No peace of mind and a car that's not fixed! They will give you the run around to save on paying for anything. Worst regret is buying their policy!

Recently bought a brand new 2019 Ram 1500 truck. This Portfolio protection "Express Five" warranty service was presented as an extended warranty for small minor repairs. Especially glass protection. I've owned the truck for exactly one year so far. I recently came across my front windshield being cracked. Figured this would be the best opportunity to use my $799.00 - 5 year warranty that I paid for. Decided to call them up and start the claim process. Was told over the phone that since my crack was more any 2 inches that they couldn't do anything and that "window replacement" is not covered. So basically I will be out $1,039.50 dollars for the window and an additional $799.00 because I refuse to ever contact them again for anything. Think about it, they pocketed my money and made interest off it and refused to help. If a company can't replace a window would hate what they would do to people with a serious problem. I feel taken advantage of. For the sake of my misfortune, please don't buy their coverage, frankly they are a scam! Just read other reviews and run!

When I purchased this product I was never told that the only place I could have repairs made were at the dealer I purchased it from. If you are within 40 miles from the selling dealer you must take it there. Outside 40 miles require pre-authorization. As it is I do reside more than 40 mi. My truck needed struts so I called and was pre approved. I made the appointment, got the work done. When the mechanic called the claim was disapproved because it was made closer than 40 miles. Here's the kicker they measure the distance by straight line not by driving miles. So this policy is useless unless I wish to drive 1.5 hours or have it towed at more expense than the repair. DO NOT BUY THIS POLICY.

Do NOT buy a warranty from this company. All they do is decline every claim saying it’s not covered. When you buy a bumper to bumper warranty and they say it’s not covered. That is their normal answer. You would have to know every tiny little nuance of your car. It states they cover the air conditioning but when an actuator malfunctions and it clicks and runs even when the car is off and could drain the battery or worse the wiring catch on fire that is not covered. 3 things I’ve brought my car in for in less than a year that their answer is NOT covered and get rude about it. Their customer service sucks and give attitudes. STAY AWAY from them.