Portfolio Protection Vehicles & Services

Portfolio Protection Vehicles & Services

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About Portfolio Protection Vehicles & Services

Portfolio Protection offers vehicle service contracts, also called extended warranties, that pay for the cost of repairs for covered components. These service contracts are available for automobiles, RVs, motorcycles and powersport vehicles. Portfolio Protection also provides asset protection plans, theft deterrent products and maintenance programs.

    Pros & Cons

    Pros

    • For new and used vehicles
    • Covers more than just cars
    • Range of coverage options

    Cons

    • Only available through dealerships
    • Limited information on website

    Bottom Line

    Portfolio Protection offers an array of coverage options for a variety of vehicles. However, its products are only available through dealerships, and pricing isn’t posted online.

    Featured Reviews

    Verified
    Calabasas, CA

    Bought a Portfolio extended service contract on my son’s Nissan Sentra as a “just in case” because he was going to graduate school a 12 hour drive from our home. Boy am I glad I d...

    Read full review
    Verified
    Livonia, MI

    Absolutely a wonderful, professional company! I got a flat tire on a Saturday night ... I was told 7-10 business days I would receive my check for $170. Well it was on the 4th day...

    Read full review

    What is Portfolio Protection?

    Portfolio Protection is a vehicle service contract provider. It covers cars, RVs, trucks, motorcycles, ATVs and scooters against mechanical breakdowns and malfunctions. The company’s warranties are only available through select dealerships, though.

    Portfolio Protection doesn’t provide much specific information about itself on its website, but this is somewhat common for warranty providers that don’t sell directly to the public.

    Portfolio Protection plans

    Among its other products, Portfolio Protection has the following automotive service contract options:

    • Portfolio One policies come in various coverage levels ranging from powertrain to exclusionary.
    • Portfolio Horizon policies come in two different versions. One is for new and premium vehicles, but the other is for pre-owned vehicles. Like Portfolio One, these variants come in multiple tiers of coverage. The new car plan ranges from powertrain to exclusionary coverage, and the pre-owned plan ranges from powertrain to “hi-tech” coverage.
    • Quantum contracts cover your vehicle’s electronic components, including your audio system, screens and navigation systems.
    • Encore plans range from supplemental coverage to stated component coverage.
    • SelectShield protects all powertrain components and is tailored to fit your specific needs.
    • Certified Pre-Owned replaces or supplements a manufacturer's pre-owned factory certification.
    • PortfolioEdge covers the cost of covered parts for up to four years after the Original Equipment Manufacturer’s warranty has expired. However, coverage details are vague.

    Based on the brochures on Portfolio Protection’s website, many of these offerings have overlapping coverage, and it’s difficult to identify key differences between them. Talk to your dealership if you have specific questions about these options, and make sure you read the terms of your contract before you sign.

    Portfolio Protection benefits

    In addition to coverage for various vehicle components, Portfolio Protection offers several potential benefits, including:

    • Towing services
    • Rental car reimbursement
    • Trip interruption protection
    • Substitute transportation
    • 24-hour roadside assistance
    • Flat tire service
    • Jump-start service
    • Lockout assistance
    • Vehicle fluid delivery

    Portfolio Protection cost

    Portfolio Protection doesn’t have prices listed on its website, but most extended car warranty costs depend on several factors, including:

    • The amount of coverage you choose
    • The mileage of your vehicle
    • The age of your vehicle
    • The make and model of your vehicle

    Talk to your local partner dealership to see specific pricing information for your vehicle.

    Portfolio Protection FAQ

    Can I cancel Portfolio Protection?

    Yes, but the details are unclear. Portfolio Protection doesn’t mention the topic on the consumer portion of its website, but its dealer portal can help handle cancellations, so they must be available.

    What’s the best Portfolio Protection plan for me?

    The right plan for you depends on your specific situation. Discuss all your options with your dealership’s representative to see what’s available to you from Portfolio Protection, and then compare their offerings to your needs.

    Are Portfolio Protection warranties transferable?

    Yes, some warranties from Portfolio Protection are transferable to your car’s next owner.

    Is Portfolio Protection worth it?

    Auto warranties can be a good way to protect your wallet, but Portfolio Protection doesn’t list many specific benefits that make it stand out from the competition. It could still be a viable choice for you, but it depends on the pricing and details you get from your dealership.

    Portfolio Protection Vehicles & Services Reviews

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    Page 1 Reviews 0 - 10
    Claims Handling

    Reviewed Sept. 13, 2023

    Purchased a CB exclusionary plan in 2021 for my 2018 Chrysler Pacifica. As soon as my factory warranty was expired at 60,000 miles, my radiator is leaking a needs to be replaced. This is covered by my warranty through Portfolio but the claim is sitting in the review process for nearly a week now. They claim that there is a 24-48 hour review process but here we are, without my vehicle, still waiting. Believe all of these 1 star reviews… they’re correct. You won’t get your car fixed. Do not purchase this warranty!

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    Response from Portfolio Protection Vehicles & Services

    We appreciate your feedback and apologize for the circumstances that prompted your reaction. Portfolio Protection policies offer a lot of value, and we understand it can be disappointing when coverage is not extended to meet your satisfaction. We would appreciate the opportunity to discuss this further with you. Please contact our Mechanical Claims Supervisor, Robert Moran, at 800-335-8769

    CoverageTech

    Reviewed Aug. 17, 2023

    I purchased a 2014 Toyota Corolla with approx. 97,000 miles from a dealership, and a little after purchasing it developed a rattle under the car. The car had previous wreck damage, but had been repaired within spec. The dealership we bought the car from, and from whom SOLD ME THE POLICY had performed a 100 point inspection before selling me the car. Nobody up till the point found the car to be out of spec. I ended up taking it to a Toyota dealership to get looked at, and was told that a nut had come loose inside for the knuckle, which played havoc on the axle, wheel bearing and rotor.

    I was told by Portfolio that they will not be covering the repair since it is a pre-existing issue caused by the wreck. I asked them how they can know for sure that it was caused by the wreck since it was a LOOSE NUT. For all they know, it could have been from wear. Would they send out and adjuster to MAKE SURE?! Not that either! They basically admitted in roundabout words that anything that wears out won't be covered!

    What's the point of covering my car if you won't cover anything that wears out?! If you check the other reviews, they will refuse you for ANY reason! I'm going to by contacting the dealership I bought the car from, and will be asking them to remove this coverage. I'm not paying for something that I won't use. I could just save the $3,500 they charged me on the loan, and actually have it available for when something goes wrong.

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    Response from Portfolio Protection Vehicles & Services

    We appreciate your feedback and apologize for the circumstances that prompted your reaction. Portfolio Protection policies offer a lot of value, and we understand it can be disappointing when coverage is not extended to meet your satisfaction. Benefits are listed on the contract, and claims are reviewed in accordance with the contract. We would appreciate the opportunity to discuss this further with you. Please contact our Mechanical Claims Supervisor, Robert Moran, at 800-335-8769

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      Customer ServiceClaims HandlingCoveragePrice

      Reviewed Aug. 8, 2023

      My 2019 Dodge Ram is being worked on for a water pump that is leaking and camera that malfunctions. The water pump is covered, but on this vehicle you also have to remove the thermostat and replace it because it has a one time seal attached to the thermostat. Portfolio protection will not cover the part. My high tech component coverage also does not cover my rear camera which stops working and goes to a blue screen. The only person allowed to speak to a claims adjuster is the repair shop, and when you call the 800 number at the bottom of your contract, the customer service rep can give you no information.

      When I called, the woman I spoke to was no help and could only tell me that she is just a customer service rep. What customer service? I asked her to speak to someone above her and was called back by Chris who was curt on the phone with me, and at the end of the conversation, I asked him if there was any other recourse for me to argue my case and he flatly said no. When I told him he had been no help, he replied, “OK. Have a good day,” and was done with me. HORRIBLE Customer Service. I’d rather pay full price for repairs than ever use this company again. Spend your money elsewhere.

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      Response from Portfolio Protection Vehicles & Services

      We appreciate your feedback and apologize for the circumstances that prompted your reaction. Portfolio Protection policies offer a lot of value, and we understand it can be disappointing when coverage is not extended to meet your satisfaction. Benefits are listed on the contract, and claims are reviewed in accordance with the contract. We would appreciate the opportunity to discuss this further with you. Please contact our Mechanical Claims Supervisor, Robert Moran, at 800-335-8769.

      Customer ServiceCoverageTech

      Reviewed July 26, 2023

      Purchased Plan F Hi Tech extended warranty for our 2016 Ford Explorer in August 2020. We had a dealer warranty on the vehicle to 100,000 miles. In May 2022 the actuator failed, not a covered expense with Portfolio, but came to an amiable conclusion with the company that services Portfolio. Because of this, I felt confident that Portfolio was a company that could be communicated with. In July 2022, while on vacation, the check engine light came on. When we returned home, we took it to our local Ford dealership. Code reading was 'Cylinder #4 misfiring.' However, the repair shop was more concerned with who last worked on the engine harness. My response: no one under our ownership.

      Current repair shop blamed the problem on the engine harness; said it was not put together correctly and that we needed a new engine harness. Engine Harness IS a coverable expense under the F Hi Tech plan so I was not concerned. Further investigation with the dealer we purchased the vehicle from stated that prior to our ownership there was rodent damage and that dealer repaired (not replaced) the engine harness. While the current repair shop believed it to be a 'shoddy' job, the former dealer said 'it lasted over 50,000 miles.' Rodent damage was not revealed to us when we purchased the vehicle. In addition, prior rodent damage was not revealed to us by the person in charge of inspecting the vehicle in order to be covered by Portfolio, and this person did a very comprehensive inspection of the vehicle.

      So, while we were just barely over 100,000 miles, it was enough over that the original warranty was no longer valid. The extended warranty opted to not cover due to rodent damage (even though, as stated, not under our ownership) and we are left with a bill of almost $2,000. I have not received satisfactory resolution from the company that services the contract - not to mention the fact that communication about whether or not it would be covered took almost a year. Our extended warranty has now ended because we reached 124,000 miles. It is my belief that Portfolio should pay for the replacement of the engine harness.

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      Portfolio Protection Vehicles & Services
      Response from Portfolio Protection Vehicles & Services

      We appreciate your feedback and apologize for the circumstances that prompted your reaction. Portfolio Protection policies offer a lot of value, and we understand it can be disappointing when coverage is not extended to meet your satisfaction. Benefits are listed on the contract, and claims are reviewed in accordance with the contract. We would appreciate the opportunity to discuss this further with you. Please contact our Mechanical Claims Supervisor, Robert Moran, at 800-335-8769.

      Reviewed July 13, 2023

      This warranty is trash. If you want to waste your money, then go ahead and buy this warranty. I have been trying to help my parents with their vehicle that smoked a motor with 51,000 miles on it, and it has been completely babied. These people won’t give us the time of day, by the end of this, we will be into it $13,000 dollars and have had zero help from Portfolio.

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      Reviewed June 27, 2023

      I purchased a 2017 Kia Sorrento with around 48,000 miles on it. I also purchased the extended warranty. The engine blew in this car a month ago and Kia has had it since then because Portfolio still has the case in review even go to have all of the paperwork is required. I’m left with no car. I have two kids at home and a job and they don’t seem to care. No rental is being offered or honored. Such a waste of money.

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      Response from Portfolio Protection Vehicles & Services

      We appreciate your feedback and apologize for the circumstances that prompted your reaction. Portfolio Protection policies offer a lot of value, and we understand it can be disappointing when coverage is not extended to meet your satisfaction. Benefits are listed on the contract, and claims are reviewed in accordance with the contract. We would appreciate the opportunity to discuss this further with you. Please contact our Mechanical Claims Supervisor, Robert Moran, at 800-335-8769.

      Customer ServiceClaims HandlingCoverageRefunds & Payouts

      Reviewed June 23, 2023

      I bought a used 2020 motorhome in 2021. Purchased the extended warranty since it would cover very expensive repairs if they would come out of pocket. So on 6/13/2023 I took my motorhome to a repair facility to see why my AC unit was not blowing cold air, they said the unit need to be replaced. I had them call Portfolio to get approval for the repairs. I gave them all my contract information. The repair facility told me that they were told that due to the amount of repair it had to go into a review process that would last 24 to 48 hours.

      It is now 6/23/2023 and nothing has changed. Every time I call it's the same response ("we have requested an update from underwriting"). I am within my time frame and allowed miles and I followed the instructions and to how to file the claim. This has been a horrible experience for me and my family since we have to live out of our rv since my house got flooded back in May. I tried calling Robert ** as I did read through this forum and nothing, not even a call back. Portfolio Protection, you need to do better

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      Response from Portfolio Protection Vehicles & Services

      We appreciate your feedback and apologize for the circumstances that prompted your reaction. We would appreciate the opportunity to discuss this further with you. Please contact our Mechanical Claims Supervisor, Robert Moran, at 800-335-8769.

      Cory increased rating by 1 star.
      Customer ServiceTechPrice
      After a positive interaction with Portfolio Protection Vehicles & Services, Cory increased their star rating on June 23, 2023.

      Updated review: June 23, 2023

      I was contacted by a representative regarding this claim and was provided information as to why there was a delay. Though I am not happy with the hassle it took to get this claim paid, I am happy that they stood behind their contract. I do feel like there is a definite communication disconnect.

      Original Review: June 20, 2023

      Updated on 06/29/2023: We had a claim started on 6/13. It took over two weeks to get it approved. After the repair the dealership found another part that needed to be replaced. Still waiting for them to approve the second part. We have been without our car for 17 days. It has held up a family vacation. I'd really like to get this resolved in a timely manner.

      Original Review: We dropped off the car on 6/13 the claim was submitted 6/14. As of 6/20 it's still in underwriting. The part is at the dealership and I need the car back. They can't start the repairs until it's approved. The cost is only $900, well under the $2000 that requires additional review. Called customer service and got the run around. Just want an answer so we can get our car repaired and back on the road.

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      Response from Portfolio Protection Vehicles & Services

      We appreciate your feedback and apologize for the circumstances that prompted your reaction. Portfolio Protection policies offer a lot of value, and we understand it can be disappointing when coverage is not extended to meet your satisfaction. Benefits are listed on the contract, and claims are reviewed in accordance with the contract. We would appreciate the opportunity to discuss this further with you. Please contact our Mechanical Claims Supervisor, Robert Moran, at 800-335-8769.

      Verified purchase
      Claims HandlingCoverageRefunds & Payouts

      Reviewed June 19, 2023

      Have a transmission failure, covered by warranty. Called before taking to service center to verify with warranty company that this was a location that was authorized for repair should it be covered. Paid out of pocket to tow. Service center called for preauthorization prior to checking transmission, received preauth. Claim denied saying I need to take it to a different location. Open for re-review as reps show in their notes THEY authorized this location and are UNSURE why there's a holdup. Service tech confirmed I did not cause the issue. Have an open case with the state ins dept. Customer service refused to give me the denial in writing, although required under Ca law. Keep getting the runaround. Vehicle has sat since early June, was towed for service June 5th, and here I wait with no resolution for a covered service.

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      Portfolio Protection Vehicles & Services
      Response from Portfolio Protection Vehicles & Services

      We appreciate your feedback and apologize for the circumstances that prompted your reaction. Portfolio Protection policies offer a lot of value, and we understand it can be disappointing when coverage is not extended to meet your satisfaction. Benefits are listed on the contract, and claims are reviewed in accordance with the contract. We would appreciate the opportunity to discuss this further with you. Please contact our Mechanical Claims Supervisor, Robert Moran, at 800-335-8769.

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      Verified purchase
      Customer ServiceClaims HandlingCoveragePrice

      Reviewed June 9, 2023

      We purchased a five year extended warranty when we purchased our fifth wheel in 2020 and have tried to submit two claims for slide outs that started creeping out as we were driving down the highway. In the first instance it happened on a weekend when their office was closed and we took our RV into a repair shop and they braced it so it would stay in place (saying they didn't have the parts to fix it) until we could get into a repair facility. We finally got into a place but because we had taken it to someone without calling them first, they denied our claim. It does say at the bottom of the form that you have to call before any teardown or repair is started. The second guy did call, but because we said we had taken it to someone else first our entire claim was denied. So maybe that's on us.

      So this time, when the other living room slide started coming out we put some books to hold it in place and called customer service to tell them what was going on and they took notes and said it would be covered. I'll point out that under "Items Covered" the box next to "Slide Outs" is clearly checked, which they confirmed when we called them. We made an appointment to take the RV in to a repair facility and actually called customer service again the morning of the appointment and again we were told it would be covered and that the repair facility should call in after they had diagnosed the problem.

      The repair shop did call Claims and in describing the reason for the failure, mentioned that some screws and rivets had sheared off, but they could not tell when that happened in relation to before or after the gear box failed. The reason for the slide out not being held in place was because the gear failed, likely putting stress on the gear box. The claims agent denied our claim because according to him, "fasteners" are not covered even though the contract says slide outs are covered without itemizing each component of a slide out.

      The RV repair guy tried to put me on the phone with the claims agent but was told "I don't talk to policy holders, he has to call customer service." and he hung up. I immediately called customer service and they said they couldn't do anything because Claims had already denied our claim. The total repair was going to be less than $500 and we paid $3,100 for our policy, but the claims agent never asked how much the repair was going to cost.

      I pushed back with customer service, saying I wanted their California license number because I was going to file a complaint and was put on hold while she tried to find it. She finally came back on the line and said her manager was trying to get hold of the compliance department but they were not responding, so he was going to ask the claims department to reevaluate our claim to see if they would pay it and he would call me back with their license number. It's now been over 24 hours and they have not called us our the repair shop back.

      I'll finish by adding that when you call them, you can expect to be on hold for at least 20 minutes before they answer the call, because they are always experiencing a high call volume and even though they take your call back number, they never call you back when you get disconnected, which happens about 50% of the time.

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      Response from Portfolio Protection Vehicles & Services

      We appreciate your feedback and apologize for the circumstances that prompted your reaction. Portfolio Protection policies offer a lot of value, and we understand it can be disappointing when coverage is not extended to meet your satisfaction. Benefits are listed on the contract, and claims are reviewed in accordance with the contract. We would appreciate the opportunity to discuss this further with you. Please contact our Mechanical Claims Supervisor, Robert Moran, at 800-335-8769

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        Portfolio Protection Vehicles & Services Company Information

        Company Name:
        Portfolio Protection Vehicle Protection Products
        Company Type:
        Private
        Ticker Symbol:
        none
        Year Founded:
        1990
        Formerly Named:
        Portfolio Protection Vehicles & Services
        Address:
        25541 Commercentre Drive, Suite 100
        City:
        Lake Forest
        State/Province:
        CA
        Postal Code:
        92630
        Country:
        United States
        Fax:
        (949) 727-0393
        Website:
        portfolioco.com

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