Portfolio Protection Vehicles & Services

One day later and several phone calls they are now telling the dealer they need to send someone out to verify the issue and that the check engine light is actually on. At this point I have no idea when this is going to happen and I am without my car going on the end of day two. This company's approval process is flawed, it should not take this long approve a customers repair AND the dealer is the one who has to constantly call for an update. I am fearful they are just looking for a reason to not pay the claim based on others' feedback. I will pursue action if it is denied. I will post an update once I hear on the approval..

3 months ago truck broke down and I brought it to a nearby garage (the whole time calling portfolio and discussing my issue). I paid over $1,000 out of pocket. As of today this issue is still not fixed. I was told to submit a claim to their "REVIEW BOARD" who by the way has NO PHONE NUMBER. After 2 1/2 months and again multiple phone calls by me I received an email of denial for 1. didn't go to dealership where purchased, 2. fuel pump had rot so NOT COVERED - ARE YOU KIDDING ME? - and oxygen sensor less money than $100 deductible. Even if I go on ** I cannot see my terms and conditions, it is not there. But again I am told that is the dealership's fault not theirs. And there is NO APPEAL AT ALL WITH THIS COMPANY. I waited on hold for over 30 minutes to speak with a supervisor and of course none are available.

Please don't waste your money on this company. The stress, frustration and time isn't worth it. They are just out to make money and they are! Customer Service are like robots and can never really help. I'm beyond frustrated and angry at how this company operates. I will be shocked if a supervisor actually calls me back as promised. In fact I know they won't, that is how they operate.

The contract also states that if emergency repairs are needed after hours repairs can be authorized at any licensed repair facility so why would this be any different. It is not my fault that the dealership. I bought the warranty from is 3 weeks behind. This is unreasonable and even the warranty representative agreed it was unreasonable. However refused to help any further. BEWARE before purchasing this agreement. There are loopholes. I now have to wait 3 weeks for repairs.

I just don't understand why someone would sell me a 5 year/100K plan for 2 years. Plus when I signed the agreement they never gave me anything that showed what it covered nor did they tell me that I can get refund. Is it even possible to get a refund for the remaining 3 years of this extended warranty that I have no use for since I can't use it? Pulling the wool over my eyes for sure, yes I was dumb not to question and get it in writing, but the Dealer Representative is also at blame for misrepresenting this warranty as a 5 year and not a 2 year.

So my question is, can I get a refund of the balance I'm paying for something I can't use or do I just eat it. Also In Service Warranty Contracts should never apply to USED VEHICLES!! Other than that, I meeting with the dealership tomorrow to figure this out because I just found out my warranty won't cover my oil leak or turbo leak and I'll be paying close to $1500 out of pocket for something that was misrepresented to me as a extended bumper to bumper warranty at expiration of 5 years/100K not 2 years. Please Portfolio no dealership should be allowed to use a In Service Warranty on a USED vehicle. Oh BTW I only received the top page and not rest of the pages, they didn't present them, which should of been a red flag.

So decided to include on my loan and have comfort in knowing that if anything were to happen before I was able to get the car paid off I had a cushion to help w/ the loan difference. Well fast forward to April 2021. I am in the last months of being closer to paying off my loan this fall, and have put about $2000 into it the last year to help w/ the longevity of it, rotors, wheel bearings, that sort of stuff etc...and more so looking forward to not having a car payment then purchase another vehicle in a year/two or more - whenever this one was no longer able to run... Then I get T boned - and NOT MY FAULT. I was able to get the other drivers insurance company to pay out more for the total loss on my loan in an effort to lower what GAP would pay out (thinking they would pay the difference or at least help with something) the remaining amount is approx $2300 balance to zero out the loan.

I made a claim, submitted all the paperwork - been up to date on payments (I would either do monthly or per my bank do 2 payments every other month in a big sum and there would be no issues w/ credit or fees). OR when the holidays would roll around I would defer a month payment to help w/ the holidays or pay on another bill. Not thinking anything of it - because I never read the fine print - nor did the bank or dealership explain how GAP truly works, and how I've always understood it is NOT how it is. Maybe in some situations it would make sense to have - but it was an absolute waste of money in my case. Had I known or had it been a little better explained and not misled w/ false info I wouldn't have purchased it. But I was misled of the coverage/exclusions when I agreed to purchase it.

My fault for not reading the fine print - but w/ exclusions & stipulations like that I do believe there needs to be a discussion had w/ the salesman/dealership with the consumer or the bank and their client on what can potentially be an issue by doing the deferrals offered. I am insurance agent and although it may not be much - I deal people and new vehicle purchases everyday and also have a very large network of people both personally and professionally - I WILL be making sure to be telling anyone and everyone I know if they purchased GAP - to find out what company it's with, and if it's w/ Portfolio to cancel if they can and find another provider at all costs.

I unfortunately have learned my lesson the hard hard in a circumstance that was not even my fault. I just purchased a new car, not because I wanted to, and realized that the extended warranty on my new loan that I thought was in house through the dealership - it is not. It is w/ Portfolio, and just under $3500 of my loan - I will be doing everything possible to get that off my contract ASAP - as I have learned aside to all the fine print they also don't disclose all the ways they will do everything possible to get out of paying a dime to help a consumer out after they have paid for something to support their business.

Portfolio will NEVER get one more dime out of me or anyone I know that is within my recommendation or control. I will also be contacting an attorney to review not only this GAP coverage I purchased 5+ years ago, but review the warranty contract on my new car and getting it removed if there should be any issues. Well played Portfolio - that warranty and new GAP coverage that totaled about around $4500 that you just got paid for on my new car and the SMALL amount I needed to take care of my old car loan that I had paid for - joke is on you and essentially you will be losing money.