Portfolio Protection Vehicles & Services Reviews

My truck took 8 months to be repaired and handed back to me. Incompetent employees that have no given right to hold claims up that long, simple claim for transmission work, instead of putting a new one in they rebuilt the original which lasted 2 days when they returned it to me. Only for them to put a new one in. Now I have a new claim for the timing chain, and they are stalling. We are into 5 weeks and I get rude people on the line when I call and ask what the hold up is. I paid for an extended warranty for a reason and this company will do anything in its power to make the claim unbearable. I'm $1500 deep in rental fees and there is no end in sight. I see a small claims lawsuit coming their way. Disgusting that this is allowed to happen. They should not be allowed to be in business.

Purchased warranty from dealer and am having issues with them fixing the problem. This company should be shut down. With things the way they are in the world today this company makes sense. So disappointed in people who can justify this kind of service.

Don’t know how to explain this correctly, but Portfolio has been a terrible/okay company. I’ve owned 5 vehicles and never have I ever been hung up on mid conversation wanting to talk to the person directly denying my claim after they assumed and said that I was at fault for hitting a curb, but was a pothole in the middle of the road. I’ve had issue after issue with them. Just for wheels/tires alone and I’m not looking forward to anything mechanical at this point.

If I could give this company 0 stars I would. I paid 1k for this scam, and had a total loss (second time I’ve ever had a total loss by the way). They denied my claim. Won’t even cover a hundred dollars. And this is 3 months after my accident. The representatives are rude and disorganized. If I knew how much of a scam they were I would have never purchased their gap insurance. I really wish I just went to my original gap insurance from my first loan. They were so good. I didn’t have the hassle that this poor company gave me.

It has been a year of me providing Portfolio with information and the vehicle I "had" to buy GAP insurance for has still not been paid off! What a waste of money!

I purchased a 2019 Ford Fusion several years ago and was sold two different warranty packages from Portfolio. Felt like overkill at the time, but I figured better safe than sorry. They told me that if anything went wrong with the engine or transmission, that it would be covered. Felt good to know that I would be taken care of down the road.

Garbage company. Customer service is terrible. All they really want is to deny claims and void warranties.

THIS COMPANY IS CRIMINAL. ANY dealer that uses them KNOWS IT. Never, in my life, have I seen a company with so many one-star ratings. NEVER. They have countless unachievable stipulations and scenarios that keep them from honoring your claim. DO.NOT.GET. BAD. ATTORNEY GENERAL SHOULD SHUT THEM DOWN.

This company has fake reviews. They will not reimburse you for repairs if you paid out of pocket like some 5 star reviews have mentioned.

I bought my Horizon Portfolio Protection Truck extended warranty in 2021, there was always a hassle reporting the claims and they have to confirm the claim with the underwriter. Now two Ford Dealerships turned me down and did not accept the warranty. They said they don’t like the hassle. The third dealership accepted it but I had to cover the extra labor cost, because Horizon only covered X amount of the Hourly Rate. I was told I had a $100.00 deductible and that’s it. Today I paid almost $500.00 out of pocket. I’m very disappointed with this warranty. I hope will help someone.