Portfolio Protection Vehicles & Services

They are crooks!!! They'll take your money and deny any warranty claims!!! I've had my car at a dealer's servicing location for a week because Portfolio won't pay for the work. I have the most expensive plan of theirs for what? Nothing. No peace of mind and a car that's not fixed! They will give you the run around to save on paying for anything. Worst regret is buying their policy!

Recently bought a brand new 2019 Ram 1500 truck. This Portfolio protection "Express Five" warranty service was presented as an extended warranty for small minor repairs. Especially glass protection. I've owned the truck for exactly one year so far. I recently came across my front windshield being cracked. Figured this would be the best opportunity to use my $799.00 - 5 year warranty that I paid for. Decided to call them up and start the claim process. Was told over the phone that since my crack was more any 2 inches that they couldn't do anything and that "window replacement" is not covered. So basically I will be out $1,039.50 dollars for the window and an additional $799.00 because I refuse to ever contact them again for anything. Think about it, they pocketed my money and made interest off it and refused to help. If a company can't replace a window would hate what they would do to people with a serious problem. I feel taken advantage of. For the sake of my misfortune, please don't buy their coverage, frankly they are a scam! Just read other reviews and run!

When I purchased this product I was never told that the only place I could have repairs made were at the dealer I purchased it from. If you are within 40 miles from the selling dealer you must take it there. Outside 40 miles require pre-authorization. As it is I do reside more than 40 mi. My truck needed struts so I called and was pre approved. I made the appointment, got the work done. When the mechanic called the claim was disapproved because it was made closer than 40 miles. Here's the kicker they measure the distance by straight line not by driving miles. So this policy is useless unless I wish to drive 1.5 hours or have it towed at more expense than the repair. DO NOT BUY THIS POLICY.

Do NOT buy a warranty from this company. All they do is decline every claim saying it’s not covered. When you buy a bumper to bumper warranty and they say it’s not covered. That is their normal answer. You would have to know every tiny little nuance of your car. It states they cover the air conditioning but when an actuator malfunctions and it clicks and runs even when the car is off and could drain the battery or worse the wiring catch on fire that is not covered. 3 things I’ve brought my car in for in less than a year that their answer is NOT covered and get rude about it. Their customer service sucks and give attitudes. STAY AWAY from them.

I was under the impression I could take my vehicle to any Jeep dealer for service. Well lo and behold I have been at one for almost three hours today for this. Protection company inform me my stuff is covered but needs to be brought back to where I bought the vehicle. Seriously? This is 100% inconvenient for the customer that paid you just under me $3,000.00 for this dumb **. Ask if the dealer can go with another company for your protection and not this one.

Updated on 03/20/2020: So here is another update from my previous reviews that I’ve submitted from my first claim with Portfolio. Hopefully you’ve read the others or this one won’t make sense. So after everything was authorized by the underwriter from the dealer that sold me the car everything went smoothly. The work was done by my Nissan within two days and I was on my way with my car back. Payment went smoothly and there were no more snags. I did raise my rating by 1 more star (from 2-3) simply for the smoothness after authorization was received by Portfolio. So I guess the moral of this whole story is to ask questions and demand answers.

Update on 01/22/2020: It is now day 2 and after further testing and sending pictures to warranty company I was told it will take a little more time to decide whether or not to replace my power steering gearbox, not the power steering pump. I don't understand the delay. The truck is garaged, has never been in an accident and has always been driven with care. The dealership will call them again in the morning to see what they have decided. Update coming.

I would recommend not using this company for warranty work. The cost of a plan I feel they should have covered a failed loose axle bolt on a car we're still paying on. They say they cover parts such as axle and support of axle but then block payment because of a term like bolt, they use terms such as support but when a support fails they start to call on terms like bolts or fasteners and use word games so they can say no to coverage. Even when they don't have the term washer they turn around, call it a fashioner and the bolt is not a support for the Axle. They just take your money and do no work sometimes. Just trust me. Say no. Save the money. It's not gonna pay out. They will play Scrabble with part names.

We are HIGHLY disappointed in Portfolio Protection. We have been paying for 3 years on this coverage and are just now needing help with our car and we are told that the sensor is not covered. According to our dealership, the sensor is a ECT Sensor. It controls the temperature gauge, causing the temperature to drop and rise, the fan kicks on and then the air conditioner kicks off. This is NOT due to normal wear and tear on the vehicle. This is due to a defective sensor. This SHOULD be a covered part. We will NEVER again get this type of coverage.

Purchased this gap insurance top of the line plan for my son in case of an accident, well that accident happened and yes his fault, not really sure why I paid over 2,000 for this insurance to help cover the cost of the loan that was left over after insurance covered there portion,, 848.00 left over, only to hear them say months later, denied!!! That you're at fault with with the accident,, it's called an accident, nowhere in contract does it state that you won't cover for an accident... Rude people on the phone,, won't send me information I have requested,, I asked for the full contract in WRITING,, nope still have not received that,,, Portfolio is a Scam!!! Take your money and run!!!! Never again will I purchase gap insurance through this company... I'm glad your title has changed to private investigator and you were there to witness any of this!!!!