Portfolio Protection Vehicles & Services

I purchase a used 2016 Explorer in April of 2019 with only 20K miles on it. The Ford bumper to bumper warranty expires and the powertrain would expire in 2 years. I was told by the dealer representative that this was an extended service plan beyond the bumper and bumper warranty and that it would cover everything like a bumper and bumper warranty would for 5 years/100K for $2800. My deductible was $100 and I did have to use the extended warranty a few times on my Explorer which helped keep more in money in my pocket. The only negative is that what the dealer representative didn't say was that it was an IN SERVICE Extended Warranty that in 2 years this warranty will expire, since the vehicle was first purchased by the first owner in 2016.

I've seen it a few times already, they look for terms to deny your coverage. My exhaust manifold is covered, my engine is covered, but the bolts that attach the two together? Sorry, not covered. The crankshaft and the rod are covered, but not the pin that holds them together. Attachment points are the weakest part of any component, but they only cover when a component itself fails, not any of the parts that hold it together despite them still being essential to the part.

I wouldn't even give 1 star if the system didn't make me. It'd be a negative 5. I had a completely different understanding of GAP coverage and it's purpose until I had to learn the hard way just recently. I traded in a vehicle in OCT 2015 - the amount that was rolled into my new loan/vehicle was recommended that I purchase the GAP coverage to protect that amount that I was upside down on if something happened. So I purchased it by the recommendation of the sales guy (whom I trusted) and as I've always thought that GAP coverage is pretty simple - if there's a total loss and a difference in pay off from what is paid from the car insurance (plus in my situation the amount that was rolled into my loan) that pretty cut and dry.

First of all they have never honored policy. Not once. I paid in full the price they asked for and never ever again will I buy or recommend this company. I still had to pay out of pocket what was clearly stated and covered on my policy and they still did not honor the policy. They wouldn't answer my calls half the time so I had to borrow a friend's phone. I felt like I was working for the other company on the phone. From morning to they closed they would transfer me to a outside line. This company was the worst of all yet the situations I had with this company had brought me and my husband to argue and fight everyday because he thought I was lying how they didn't do what they promised. They have been a nightmare and the auto place that sold me the warranty let's just say I'll never buy a car from them again.

Do not buy anything from them and if you do and they don´t pay - which they almost never do - file a lawsuit at your local Small Claims Court. This is the only language they understand. I am waiting for 14 day for a reaction and they only give you excuses why they won´t pay. The highlight is: RV repairs are too expensive. Hmmm - this is an RV policy. You received my money for it and you will pay!

Bought a full warranty protection for my new vehicle. Unfortunately hit a random object in the freeway which damaged my tires. Spoke to someone in their claims department before and she said my tires was covered. First of all I called at least 10 tire companies and they said they don’t handle third party warranties which was extremely frustrating. I got sick and after couple of weeks called again and a guy named George from the same dept said I wasn’t covered, gave me such a hard time and hung up accidentally. I called back less than a minute and they said he was in another line. What a coward. Warranty companies should be there to make your life easier for what you pay, not make you feel like they tricked you into buying their ** warranty. If I could give this zero stars I would.

I have a 2015 Jeep Wrangler that I purchased in 2019. The check engine light came on and I immediately took it to our Jeep dealership in Chico, Ca. After they diagnosed the issues they started a claim with Portfolio Protection. I dropped my jeep off on 3/5/21, today is 3/31/21. 26 without a vehicle, they only will pay for a rental, for a maximum of 5 days once the claim is approved. They had to have inspector out more than once because they didn't want to pay for the repairs. I have sat on hold for over a hour on numerous days to try to figure out what is going on and why the claim isn't being approved. Finally, today they approved the claim but will only pay $138 a hour for labor. The dealership here charges $190, I am having to pay $844 out of my own pocket. DO NOT BUY anything kind of anything through Portfolio Protection.

My daughter got into a accident. No fault of hers and they have came up with every excuse not to pay the Gap insurance. A Service I have paid for over 2 years. Now my daughter is out of a job due to no car, out of a car, and still is in debt for over $2700. Do not pay for Gap insurance from this company mostly if you deliver any type of product whether food or anything else. They will use that as an excuse not to pay.

Updated on 02/24/2021: So I called Kevin at Portfolio as I was asked to do. He said he would get back to me. It’s been a good while, still nothing. I think it was mostly lip service. Let’s try it this way Kevin. Why don’t you call me **? And let’s settle this claim... Will update as events occur.

My husband and I purchased this extended coverage at a cost of 3900.00 for our Ford F-350. When it came time to use the protection we were extremely disappointed. My truck broke down while I was out of town. I was able to get it to a dealership only to find out I would have to wait up to 48 hours for an answer on what if anything would be covered. I was towing a 44’ horse trailer with horses on board. I did get a loaner car and made arrangements for care of the animals but 5 days later I ended up paying over 1300, the company did not cover hardly anything. I live in Wisconsin and the truck had issues with the def in Georgia so to say I was disappointed is an understatement when you have to wait 48 hours for an answer, then parts can be ordered then the service needs to be done and you still have to pay 90 % of the bill. I can tell you we will never purchase this again. Terrible coverage.