Portfolio Protection Vehicles & Services

I got talked into paying an additional 20% of the price of a used vehicle for a warranty protection plan that I cannot get any information on, submit a claim on or (ultimately) cancel. Immediately after buying the car, several items turned up needed fixing right away as they were safety related or critical to vehicle operation. I attempted to get the information on the warranty from the used car dealership, but the Finance Manager (the person whom I was initially glad he had talked me into getting the extended warranty) there ghosted me and never called me back (I even talked with the salesman twice and he promised he would have the Finance Manager call me back, but that didn't happen either).

Your company is bogus and full of you-know-what!! Please do not buy anything from them. We paid into this service warranty for 2 years which totaled over $3,000. Then, our transmission went out in September of 2022, and these ** refused to pay for any of the repairs stated in the contract. This place is a rip-off. We had to pay $5,000 out of pocket for our maintenance transmission to get repaired. I repeat, do not purchase this product or you will be sorry you did!!

I always purchase the top warranty package to avoid any inconvenience due to vehicle repairs. Come to find out Portfolio doesn't provide a car RENTAL, they want you to pay and then they claim to reimburse you. What good is it to pay close to $4k for a warranty if you have to pay first then wait for a reimbursement??? So now we must save for the rental before we can get our vehicle repaired. SMH, I will not purchase this warranty again in the future.

Examples of comments I have heard: Yes, you can take your vehicle anywhere. Yes there are approved repair facilities (took my vehicle there; it was not repaired for covered problem but they did find $1300 is uncovered work they "strongly" recommended be done); took the vehicle to another shop and they found the problem; fixed the problem and now Portfolio has spent over week saying they need more info; they have no info, or the claim is in underwriting. I will not purchase another policy from them. I will seriously recommend you not either. Wasted money.

My car has been in the shop due to a broken axel that was broken while I pulled out of a parking spot. Car completely broke down and had to be towed to Ford dealership. That was on August 18th 2022 and Portfolio has still not even replied to the case! They have told the dealership nothing so far and it's been 19 days! It shouldn't take 19 days to just receive the initial response! I have had a rental car for that entire time for $75/day because I work and need to get around and all the money is stacking up because Portfolio wants to take their time to send an email! Terrible service. I hate to see what is about to happen once they do get back...

Portfolio is the worst. We purchased a Max warranty with them when we purchased a used vehicle. The engine malfunctioned at no fault of mine and they do not want to fix the vehicle. The vehicle has been in the shop sitting for 2 months, they won't honor a rental car because they won't fix the vehicle. I've talked to over 20 different Representatives there and they all tell me something different. The warranty does not expire until 2023 and I'm still within the mileage for the warranty. They basically won't honor their contract because it's going to cost too much to fix the vehicle. I told them that's not my problem, I purchased the top of the line warranty for this reason, if something happens to the vehicle fix it, but they don't want to honor it because it's going to cost them too much to fix it. I've never ever heard of such a thing in my life.

When I bought my car from a local non-BMW dealership I purchased a Portfolio Protection policy as a safeguard when the car warranty expired. The driver side door has an integral ambient LED light that has a bad connection and cannot be repaired, requiring replacement of the door panel. BMW mechanics confirmed that the connection is the problem, not the actual LED light strip. After confirmation, the BMW representative contacted Portfolio Protection to initiate a claim, and the Portfolio representative approved the replacement.

Bought an RV at Parris RV, the staff are actually very helpful... At least 3 stars here. The problem is that you purchase a $25,000 RV, brand new with ONLY 2 moving parts (beds) and then the beds' vinyl housing rips out within 1 year (noticed 3 days after factory warranty ran out) and extended warranty of $2000.00 doesn't cover. Nothing Parris will do, nothing Horizon Portfolio Protection (5 years) will do either. Not explained, just sold for an additional $2000.00 on top of RV costs. Now the expense (mine) is another $2500.00 to replace factory faulty parts. Unsatisfactory result, less than upfront sales approach on warranty, and worse yet....you as the consumer are left holding the bag.

We bought a brand new coach and as soon as we were done with manufactures warranty, we started having issues. Issues ranging from water heater going out to random roof membrane giving out. All and all we had 17 issues that we submitted. ONE got approved. Care to guess which one? A $10 water heater relay part. They didn’t even cover the trip charges. When I asked why nothing was covered, I was told by the manager to check the warranty and review the guidelines. I specifically asked them to show me where it says it won’t be covered, “damage covered by outside influences.” Water lines that burst had outside influences. Stairs that have way had outside influences. Terrible service. I’ll never use this company again. We canceled the contract immediately.

We needed to repair our new RV just after the manufacturer's warranty ended and the extended warranty we purchased from Portfolio kicked it. To contact them, you need to call, and end up going through a very long phone tree. Once I finally made it to a live human, I will say that she was very friendly and answered all my questions; however, the process she described made it basically impossible to get a claim covered given the current state of the RV repair market. The first strange thing that she wanted me to do was to call back the same number and go through the phone tree again to get to the 'claims department' - but that is exactly how I had made it to her. I asked if she could start the claim, and she did (at least I think, who knows with them), but the problem is I would need to have a dealer look at the issue first, give them an exact list of parts needed, exact breakdown of amount of labor, and how they planned on doing the job.