Portfolio Protection products are designed to make your ownership experience with your vehicle a happy one. By providing vehicle service contracts to cover the high cost of repairs, and Guaranteed Asset Protection (GAP) to help you financially if your vehicle is totaled, or our wide range of other protection products, we help you manage your budget, keep your vehicle the way you want it, and give you peace of mind.
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I have been using Portfolio for many years and every time I call Beverly in VSC Administration with a request it gets handled. I can always count on Beverly to handle any request quickly and completely. Even if my request is outside Beverly's department, she works and follows up to make sure it gets handled. Beverly is my "go to" person when I need anything regarding contract tracking, inputting, rating, remitting etc. She is always professional, always polite and always happy to help. Thank you very much Portfolio and thank you very much Beverly!
Bought a Portfolio extended service contract on my son’s Nissan Sentra as a “just in case” because he was going to graduate school a 12 hour drive from our home. Boy am I glad I did. The car had multiple issues (air compressor, transmission). My son was able to get the issues taken care of with relative ease. They even gave him a rental car so he wasn’t stuck without a car while they repaired his car. Thanks, Portfolio.
Just want to share my personal positive experience I had with this company. My car was Total Loss due to accident. Express Gap paid off the difference of interest, depreciation as well as my $1000 Insurance Deductible. I could've end up still owing over $6000 for my Total Loss vehicle. I see no valid reason to buy any car without Gap Insurance.
Best decision I have made for covering my leased car. My dents were fixed as I was in the lease and my lost key was replaced at no cost to me. Definitely recommend this product. Plus it provides 24 hour roadside assistance.
Part 1. This company is living up to its 2 star rating. I wish I had been aware of their reviews on this page. Dealing with them is like is like walking through sand wearing 10 lb shoes made of molasses. Making personal contact is difficult, their reply to the dealership runs at the speed of the pony express. They want to use shoddy OEM parts. How shoddy? The first that was sent by Meridian (Portfolio’s version of Harbor Freight) didn’t work, not a bit of compression out of this compressor. I hope the next one, if and when it arrives, makes it beyond a few months.
They purposely take so long to do things that you are wary of actually trusting them to pay for your rental, which will only be for five days (when Portfolio knows good and well they will draw out this process for at least two weeks. It took days just to get permission to look into my ac problem. Then they drag their feet on parts (which ended up defective). Now rather than letting Nissan use their compressor, we are stuck waiting on Portfolio and Meridian to make the next grueling, begrudging move. My Nissan Pathfinder has now been in for just shy of two weeks. Hope I get her back before the conclusion of summer break. I really miss her banging sound system. Stay tuned for Part 2 of How the World of Portfolio Turns.
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Keep away, I work for a RV repair facility and every time a customer brings one from Portfolio we want to run away. Extremely hard to get approvals, they will stall you for days or weeks hoping you get frustrated and give up. Both the repair shop and the policy owner have to be very consistent and diligent to get any repairs covered. Once they told us that the repairs were not authorized after the repairs were completed. We had a claim number and the amount. It took some time to resolve the issue. The excuse was the person who authorized the work didn't make a note in the computers. It's a joke of a company. DO NOT BUY!
I bought this insurance, just in case of an accident, to help me cover the difference between what the car insurance would pay and the balance of the car loan. After six months of driving the car, got in an accident and it was a total loss. After my car insurance paid the settlement amount, I contacted the GAP insurance. I got a big list of documents that I had to submit; So I called the bank, the car insurance, the dealer, the police department, etc. and gathered all the documents (they won't process your claim until you send them every single document that they ask for). At the end, my balance with the bank was about $3700.00 but they only paid $1390.00!! If you want GAP insurance do your research first and read the fine print. If I ever have to get GAP insurance again, I will make sure it is NOT with this company!
I purchased this plan when I bought my used Dodge Ram. The truck transmission failed after 56000. The warranty was good till 6/2021 and 75.000 miles but Portfolio kept saying it expired due to time, would not pay and dealer won't honor it. Either Contract was worthless.
I bought the highest coverage (and most expensive plan) to have peace of mind in the event a major breakdown happens to my certified used car. After two years of normal use, the transmission broke. I called them and was told to take it to the place I purchased it. I informed them I live now more than 200 miles away, so I was told to take it to the Chrysler dealership where I had to pay $250 diagnostics fee, when they came up with the estimate of $3,400 dollars, I was asked to submit maintenance records, which I had and showed them. After that, they called and denied my claim, because I had replaced the tires with a slightly taller ones, and because of that, they could not pay for the repair.
I bought the tires at Costco and they told me they were within the proper recommended size. So, I would not recommend spend thousands of dollars on a warranty that when needed, they will go to any extent to deny payment. I wasted about 10 hours in phone calls and trips to the repair shop, my cars was there for one and half week and ended up paying the total myself.
Would not recommend this company for any of the products they offer. I work in insurance and I know how long claims generally take. I had a total loss on 08/31/2018 and it is currently 02/06/2019 and no payment has been received from Portfolio. I had all paperwork that was requested submitted by 09/11/2018 (which by the way is an astronomical amount of work and paperwork needed compared to any GAP company I've ever dealt with). And even after they received all the paperwork they requested they still haven't approved the claim. It has been 5 months. I've called in 5 times a day every business day since 10/01/2018 with my average hold time being 10 minutes. My lender has also called in several times in an attempt to get the claim approved. THIS COMPANY IS AN ABSOLUTE JOKE AND IS THE REASON EXTENDED WARRANTIES/GAP INSURANCE HAS SUCH A BAD REP. I wouldn't trust them covering a hot wheels toy car.
My car was in the shop for 1 whole week for about a 2 to 3 hour repair. The claim was filed and an urgent was sent for me needing my car because of travel and holidays. The shop waited on the reviews team for a few days and finally was approved. Well in the meantime you cannot rent a car until the reviews are approved and when they are the pay a whopping $35 towards the rental (not even half). One 1 week to the day I went to pick up my car and the shop told me they are still awaiting payment.
So I got on the phone again with Portfolio (I have been on the phone with them all week at least 25 calls and 4-5 hours on the phone total). This morning I was hung up on 2 times and placed on hold for 45 minutes, was talked to very rudely by an associate and hung up on me again. Talked to manager 2 times during the week and she was not helpful at all. This company is the reason extended warranties have a bad place in the world. I would not at all recommend this place, it is a joke and very hassling to deal with, they make it so difficult you just want to pay the repair yourself and move on. O stars from this guy!!!
The first issue is that they require that the vehicle be taken to the seller. Even if the seller has no maintenance or repair facilities. The Second issue is that I was told it was a Bumper-Bumper warranty. It is quite the opposite. It only covers things that are specifically listed in the policy. Frankly, this policy covers very little and uses ridiculous things to keep from paying.
Warranty reimbursement not what I was told. By the time that they read the claim 2 months had already passed and still no resolution. Read claim on 9/11, 60 days passed when it is read they might answer. Sent the email on 7/13, it was read on 9/11 and it's 60-90 days after that they might answer. Will never recommend them or buy a warranty from a dealer again. You're better off buying your own from a reputable company.
I can't believe the Portfolio Extended Platinum Used car Warranty service wants the mechanic (a trusted Certified Mechanic) to use USED Parts to repair my car. I paid good money for the extended premium extended warranty. I was also surprised to find out that they keep refusing repair of parts that are clearly covered under the warranty in writing on the contract. They also refused to pay for the rental car during the diagnosis phase of repair and only covered up to a total of 5 days (smallest and cheapest car available) per PO#. They took weeks to make a decision and the auto mechanic had difficulty getting them to call him back to get approval for the repairs.
Portfolio also told the mechanic that they needed to come see the car before they could make a decision. This is still in progress of being approved and has not yet been approved. I'm very disappointed in this terrible Extended Warranty Company that Gladstone Mitsubishi sold me for my Chrysler 300 that I purchased off a separate lot, that I didn't realize was affiliated with. I'm super dissatisfied with both the Warranty Service and the Warranty contract and would never purchase another warranty from either company again. Beware of this fraudulent company!
Portfolio refused to cover the labor to replace 2 year old TCI trailer axles on our Genesis Supreme with excessive camber that dangerously wears the outside edge of all four tires. No damage was done to the axles, and they still refused. Don't waste your money buying this extended warranty.
I purchased a Kia Sorento in June 2017 and I wasn't sure about buying GAP at first but boy am I glad I did! Sadly someone crashed into my parked car about 4 months later and I had to open a claim with my insurance company and with Portfolio for GAP. I luckily did my research and was able to upload all the required documents on their website. I was able to track the claims progress on their site and see that a claim payment was sent to my lender about two weeks later. So happy that GAP took care of my outstanding balance and I was able to finance a new vehicle without having old debt from a totaled car. Thank you Portfolio!
I made a claim for 456.00 on a motorhome policy that costs over 7 thousand dollars that after my 200 deductible = 256 and it was held for 6 months with every excuse why it wasn't paid like it's still sitting on the desk of the person who writes the checks! Called the broker in CA and got her to light a fire under them! I Just now called to make my next claim and it's a 45 min wait to even speak with someone. Seems most reviews are similar to mine. So take a note and pass on these guys.
Submitted the required information 3 times via regular mail. They kept giving me a different box number each time saying the post office gave them a new number. I called all the phone numbers in the warranty and online numbers and no real answers as to why they are not honoring the warranty. This is a very dishonest company and they rely on the dealership to sell their policies. I suggest to go after the dealership where you purchased the warranty.
On April 13th my car had a check engine light. I brought my car to my local BMW dealer to get it diagnosed. It turns out my car had an oil gasket leak, an A/C evaporator leak, and needed new thrust rod bushings in the front of the vehicle. All of these repairs were going to cost around $5500. Luckily, I bought the "exclusionary" extended warranty to cover the cost of repairs. I was a bit skeptical of the warranty, seeing all of the negative feedback Portfolio has received from other customers. However, after the inspector came out to look at my vehicle, they ended up approving all of the repairs.
This warranty really came in handy, saving me a bunch of money. The only downside of the warranty is that it took a long time to get my car back, about two and a half weeks. You probably need to get a loaner vehicle from the dealer or have other arrangements set up if you don't have a second car to drive. Other than that, I was very pleased with the warranty and glad it only cost me a $100 deductible. Thanks Portfolio.
I purchased a car for my son October 2016, the car was totaled December 2017. I submitted a claim with Portfolio immediately, who asked me to provide several supporting documents to complete my claim - which I did. After 30 days of review, Portfolio paid the lien-holder $82 even though my balance was $1,100. Apparently, because my insurance company deducted money for preexisting condition (other dents and dings) of the car Portfolio would not cover the remaining balance. This company should be out of business. This company is a bunch of hustlers. I purchased the car from Fairfield Ford with a dings. I totally want to start a class action against Portfolio for fraud to consumers.
I purchased the extended warranty on my new used car. I had a brake sensor highlighted on my dashboard stating it required immediate attention. It was an emergency that I get the brakes fixed. I got them fixed at the local mechanic shop. I contacted them I asked them if they were going to cover the charges, they stated that it would be covered. That was nine months ago. They kept telling me I need to submit different proof that the job was done. I did that, then they stated they weren't going to cover it. As far as I'm concerned to the future consumers out there do not purchase Portfolio extended warranty protection. They do not do what they state they will do. Save your money and pay for the expenses yourself.
These people are a joke. I first called First Extended Service corp after a claim at dealership was denied. They couldnt tell me anything other than what the claim itself said. They gave me the number to Portfolio who directed me to the claims dept within their company. Per Jose - "All we do is process payments". He gave me the number to First Extended Service...again. I explained that I have already called that number and was told to call Portfolio. This is a never ending circle of unresolved crap. DO NOT WASTE YOUR TIME/MONEY WITH THIS RUNAROUND. And avoid dealerships that work with these companies!
I bought a low mileage used car recently from a dealer and purchased the Portfolio Protection warranty. Unfortunately the car has been a lemon. Failed door actuator, failed fuel vapor system, failed transmission. Total cost of repairs has been over $6,000 in the first four months of owning the car. Portfolio Protection covered all of the repairs with my only having to pay a $100 deductible. They worked quickly in all cases, paying the dealer the same day so I could get my car back (dealer won't release car without payment for repairs). Would highly recommend Portfolio Protection. I will buy their coverage in the future. If you are making a valid claim they do honor their commitment and act quickly.
I had a 2015 Nissan Altima. It was flooded in Aug. 2017. I bought my car in 2015 and purchased GAP from these people through the dealership. I had a collection agency call me today trying to collect a debt in the amount of 8,624.27. GAP claims that they was not entitled to pay anything because I had not paid but 17 payments of 35 and was late. I did have two deferred payments. Nissan shows I was never late. So I don't know what to do now. I am guessing a lawyer maybe in the plan if this doesn't get resolved through arbitration between Nissan and the Portfolio.
Purchased a plan F warranty when I purchased my 2004 F250. Took it to dealer after noticing an oil leak. The dealer submitted my claim to Portfolio and they denied my claim. They stated that they did not cover oil cooler gasket. Plan F reads all gaskets and seals. Do not purchase a warranty from Portfolio. They will just take your money... Portfolio shouldn't offer a used car warranty if they don't cover anything their plans offer.
5 months ago I purchased a truck from a dealership. 2 months after I owned it I needed repairs. I brought it to Firestone, paid for it out of pocket, called PORTFOLIO, followed the instructions to get my reimbursement. A month went by, I haven't heard anything so I called, I was told that they haven't gotten anything in the mail, so I asked for a fax number or email that I can send the documents to. I was told that it HAD to be sent by mail. So I sent the documents again certified mail. That was 3 weeks ago. I talked to them today and I was told the same thing, I even asked for the manager, or someone higher up. I was denied. I REALLY think this a scam, if you deal with a dealership that deals with PORTFOLIO... RUN. DO GIVE THOSE PEOPLE YOUR HARD EARNED MONEY. Now I'm out of over 3000 U.S. dollars.
They kept us waiting for 3 days, gave us the runaround, and frustrated us to no end without approving our claim even though they told our mechanic that the repairs were covered. I wound up canceling the contract. Would never recommend this scamming company to anyone.
We purchased a 4 year extended service contract for our 2010 Tiffin Phaeton RV on June 19th, 2015 in the amount of $5680.00. On September of 2017 the Inverter in our RV went bad. We took it to Lazy Days for repair. It was required by Portfolio that we take it to the dealer we purchased it from for the repair. We were scheduled to go on our annual trip the next day, so after confirming with Portfolio that the inverter would be covered, we elected to pay Lazy Days directly so we didn't have to wait any longer to leave on our trip. The replacement and installation of the new inverter was $5060.20. I mailed the required documents to Portfolio on Oct 3rd. They requested the 1st page of the contract, the invoice and the paid receipt along with our contact info.
I called them on Oct 19, spoke to Rose. She said someone would call me back on the status of our reimbursement. No one did. I called Oct 22nd and spoke to Julio. He said it was under review and he could not confirm that they had received the documents I had mailed. Thinking the 1st envelope may have been lost in the mail, I mailed them again, Certified Mail. I got confirmation from the US Post Office that it was received Oct 26th, 2017. I called that day, they did not have it. Thinking it may be on someone's desk and not logged in to their system, I called back on 11/1. Rose could still not confirm it was received. She said a supervisor would call me back that day. No one called back. I called again this morning Nov 2nd and spoke to Rose. She said she escalated it by emailing a representative to call me back yesterday but no one responded. They give me no information and no assurance they are a legitimate company.
I bought the gap policy at EDH Mercedes Benz when I purchased the car in 2015. The car was in an accident April of this year and my primary insurance totaled it and paid $18,000+ to lender leaving a $440+ gap. To this date they are playing games with document request monthly after you think they've settled. I have countless hours of time in this and the lender and primary insurance are baffled at the insane amount of documents requested. I've requested they just refund my money being it's greater than the gap, no can do since claim is open they say! This companies business model appears not to provide gap coverage but to scam you out of your gap purchase. BEWARE!!
While on Spring Break in San Antonio, Texas, I had a flat tire on a Sunday. I don't know why the garage was open, but they said my tire was ruined and they'd have to replace it. They found a replacement for this rare tire on a crossover SUV, and I was on my way within 2 hours. But they said they saw my Portfolio card in my car and gave me the 800 number to call. I submitted my receipt for around $250 online, got expert friendly help from the Portfolio lady, and my check in less than 2 weeks to reimburse me 100%. Not many warranty places actually help you get your reimbursement check. Best warranty service I've ever experienced.
Portfolio Protection Vehicles & Services Company Information
- Company Name:
- Portfolio Protection Vehicle Protection Products
- Company Type:
- Ticker Symbol:
- Year Founded:
- Formerly Named:
- Portfolio Protection Vehicles & Services
- 25541 Commercentre Drive, Suite 100
- Lake Forest
- Postal Code:
- United States
- (877) 705-4001
- (949) 727-0393