Mopar Vehicle Protection Reviews

I called to express my concerns about spare tires on my 2024 Durango tow and go! The lady I talked to said that it was the dealer that deleted the spare tire, the dealer says it came that way from the factory. I think they need to talk to see which one is the biggest liar. At first the new car manager said he would get one, then he comes back with this, The tire and wheel cost them $2550 dollars. I will never buy anything from Rhythm CDJR. I don't remember the address, but the phone is 615 this is the area code! Anyway, I am going to trade the tires that came on my Durango for some aftermarket tires and wheels, anyone interested! The next one I buy will have a spare tire and all the tools, or I won't buy it!!

As a Service Advisor that has dealt with over 70 Different extended Warranties. I would refuse this Mopar Extended Warranty. I have been waiting 2 weeks for payment and waisted 4 hours of my time at work trying to get payment from Mopar for a authorized repair from them. They are quick to authorize a repair and then they do not want to pay for the repair. They even send you a phone number to call for payment. and stayed on hold for 2 hours 5 min and nobody picked up.

I manage Wiygul Automotive Clinic in Virginia and Maryland. We completed a repair for their contract holder more than 3 weeks ago. We have wasted more than 12 hours on hold with them and we continue to be told the following: First, phone lines were down to the payment department. However, you'll still be transferred to waste your precious time being connected to nothing. Then, we are told that the phones are fixed but the payment processing system is down. Interestingly enough, I contacted their customer care team and they are ready and willing to TAKE a payment for a contract. This last part is the real problem.

Updated on 06/18/2026: Still have not been paid for the vehicle repair we completed 3 weeks ago. Currently I am sitting on hold with "Customer Support" for almost 2 hours right now with no end in sight. They are a massive scam and the people that work there should feel ashamed of themselves for working there. All they do is steal your money, approve repairs and never pay out.

I contacted Mopar customer service 4 days before my warranty expired because of my engine light on. They refer me to the dealer. Tow my car there for repair, when the repair done they decline to pay. I have to pay out of my pocket from a loan I got. 💔🤮I will never love Jeep the same!

Disappointing how I pay Mopar directly monthly, never missing a payment, but have to experience false promises as well as discuss all issues with a middleman. Even when you attempt to directly discuss with Mopar, they direct you to the dealership. A year prior to this visit, I visited another Jeep location, who “repaired” the issue. On 10/14, I found out that the “repair” should’ve been a replacement, basically a misdiagnosis. On 10/27, Mopar offered a Contract Buy Out & although not my desired outcome, I accepted it for what it was. From October to February, I was without a vehicle & waiting on my check that they allegedly mailed 3-4x. They even offered to send electronically, which an agent later stated is not an option. On 2/13, I spoke with an agent who promised that Mopar will reimburse me for my rental, and he was aware of the Buy Out.

Mopar hard to contact and even they promised to refund the rest of your protection plan if not used. Finally emailed all info and then asked for status. Got case closed. No explanation. Please contact me when there is a class action. Thanks.

One STAR is too high! This coverage is a SCAM! Don't waste your money! I purchased the MOPAR GAP and extended warranty when I purchased a new 2022 Wagoneer. The vehicle was recently totaled in a accident. I expected them to cover my deductible and refund the remaining warranty. THE CLAIM WAS DENIED WITH NO EXPLANATION. NO REASON. NO NOTHING. JUST DENIED.

I purchased a Mopar extended warranty when I purchased my used 2021 Jeep Company in May of 2023. I traded in my Jeep in September of 2025 with only 27,000 miles on it. I reached out to Mopar to be refunded the balance of my warranty and was told to send in a hand written letter asking to cancel my warranty, a copy of the sales contract where I traded in my vehicle, and a copy of proof of the mileage.

One star is too much to rate this company. Back in 2023 I purchased the extended vehicle warranty for my 2023 Ram 1500. The vehicle had around 10,000 miles on it and It was still under manufacturer's warranty. In September 30, 2025 I sold the vehicle with 36,494 miles with no actual nor pending claims after investing about $2,360 on the "extended Warranty". When I tried cancelling the contract due to the aforementioned reasons I was transferred multiple times from customer service outside the US until I reached the "right" department. I was told that I was going to get a partial refund prorated to where the vehicle had 0 miles regardless the vehicle was still covered under manufacturer's warranty, the contract being purchased when the vehicle had 10,000 miles and it was 494 miles into the warranty.