Concord Auto Protect Reviews

Been a customer on Concord Auto Protect for 3 years already. My car needed two repairs over the years and both were covered by them. I cannot complain about anything because the plan did its job. The agent was kind and helpful with me.

Bought a great policy from them. The price was right and the quality of the warranty was fair. I would recommend to friends and family that need a car warranty company. The agent got me a fair deal and it covered plenty of items for me.

Two claims have been approved by the staff at Concord Auto Protect. The process was easy and they paid for the repairs in full. I can not complain about anything because they did their job. I would easily recommend them to others that are looking for a car warranty company to use that is priced fair.

Awesome customer service and took care of my claim on my Honda civic. Car was repaired quickly and the agent was helpful the entire time. Worth every dollar and would recommend to others as well to use them.

Had the pleasure of dealing with Gene **, who got me an un beatable deal forms 2015 Jaap Grand Cherokee. If anyone else is looking for the highest level of coverage for the most affordable price Call Gene ** at EXT **.

STAY AWAY from "Concord Auto Protect"!!! #Thieves - Dealerships don't want to deal with them anymore, because they don't pay! My car was stuck at the Ford dealership for months, twice this year and then I eventually had to pay out of pocket. They say one thing and then they do another. They want to put junkyard parts in your car when something is actually considered covered and refuse to pay for new oem parts. Highway robbery! I am currently forced to take legal action against them. Soooo frustrating... Don't do it!

If you've been duped by these people, call your credit card and dispute the charge immediately. I managed to get my money back from Chase (a notoriously hard CC to win disputes with) by attaching their original quote email (which included a 30 day refund policy), a screenshot of the website with the same policy, and their email confirming my cancellation. It is possible to win against these scammers, but you have to enlist your bank to help. Even if they've promised you a refund, dispute the charge anyway. They're just trying to string you along until the dispute period ends. If you have NOT purchased a policy from Concord yet, RUN AWAY NOW! I think they used to be a good company but appear to be milking that reputation for all its worth. I expect they will declare bankruptcy at some point and abscond with all the premiums. Their behavior isn't just poor customer service; it's intentional.

Horrible! Run as fast as you can. They must be going out of business. Customer service is beyond horrendous - they have one claims rep who you can only email between the hours of 2-6 pm. He does not take phone calls and barely replies to emails. They lie too, they agreed to barely pay on my claim and then after 12 weeks I called to find out about it and they said computers are down - their rep hangs up on you too when questioning anything - buying horrible. I will be filing complaints on them everywhere I can in hopes of saving someone else from spending their hard earned money on the sham of an extended warranty.

This company does not pay its claims out. I have been waiting for 6 months for them to pay my claim. It has already been approved, which I got before fixing and paying for the fixes myself! I am so disappointed! I have not had to use the service before so now that I need to they won't hold up their end of the deal!

I canceled my policy in July, 2024, because Concord was only willing to pay a small portion of my auto repair bill. My contract clearly states when canceling a policy nearly half of the purchase will be refunded. The man who answered the phone promised me I would have a check in 30 days. After several conversation with him promising my refund, he began sending to his so called "financial department" where I must leave a recorded message. It has been nearly six months, where is my refund?