Concord Auto Protect

Steve was awesome. He was very patient with me and walked me through the entire process and different packages I should consider. Even when I was reluctant he reassured me that I was making the right choice. He understand my limited finances at the time and he worked with me on options to pay for the coverage. He discussed the process and various promotions that I could take advantage of as a new customer and Veteran. Steve did a follow up call as needed and unlike most salesmen he wasn't over baring and pushy. He just simply addressed my concerns and gave me ample amount of time to consider my options with the understanding that the promotions are always changing.

After much research, I contacted Concord about a warranty. Gene immediately answered every question and emailed me more information. It is clear why they are top rated in customer service. He was fast, very friendly, and offered me a great value. I contacted several "top rated" companies, and I am still waiting on a few to return my call. The data and research led me to Concord, but the informative, friendly representative was my top reason for choosing Concord.

Gene was responsive, knowledgable, quick and efficient and very courteous. Thank you Gene, you made this experience very easy. Also thank you for asking if I had other vehicles to consider. I hope to add another vehicle soon. I have several other at warranties on our cars that I have purchased from the dealer and I found Concord online and found them to be far superior to the other services. I look forward to doing more business with Concord.

My experience in securing an extended warranty was absolutely stressless. I had already read a lot of the information that Mr. ** shared with me which made the conversation very easy. He made sure I understood all details and allowed me several opportunities to ask questions, which I did. Mr. ** explained in detail how the warranty works in case I would have to use it. I was impressed with Mr. ** total professionalism of customer service. I felt very comfortable talking to him. Thank you Mr. Gene **.

I'm a maintenance fanatic when it comes to my vehicles that I keep for 5 to 7 years. However, the day of shade tree mechanics, when it comes to current automotive technology and repairs, is gone. And, the price of repairs have sky rocketed. So, after weeks of research and company warranty coverage comparisons I decided on Concord Auto Protect because of their straightforward approach to vehicle warranties and simple to understand policies that clearly state their warranty coverage. Now, I never expected to have to use the policy, but after a recent engine warning light came on I'm glad I had Concord Auto Protect's vehicle service program. That engine warning light resulted in a major engine problem requiring thousands of dollars to correct. Within 24 hours of my dealer contacting Concord Auto Protect they reviewed and approved my claim.

Got back to me quickly. Very courteous. Well informed and provided me with all the information I needed to make a good decision on joining Concord. I will not only recommend Concord but also Jeff ** to any of my friends.

It's hard to write a review when you have just purchased a product and not used it yet. But my experience in the purchase of this product was a positive one, also, grateful for their patience while I decided on purchasing their product.

After reviewing Concord and CarShield, this couldn't have been an easier choice. Robert ** was extremely knowledgable and helpful. I'm excited about this coverage, although I don't look forward to having problems with the car. It is the 2008 Boston Marathon Official pace car.

So far so good. Never had a BMW but the warranty should help. I’ll follow up when I hit 130000 miles and have had claims and how they were paid. The online reviews were what convinced me there were some bad ones but they may have been a scam many good ones.

We really appreciated Robert’s efficiency, his consideration, his politeness, his knowledge with the plan offered, the follow ups he ended having to make, his patience, along of course with the price he quoted us.