Concord Auto Protect

In 2018, my 2016 Chevrolet Suburban's Manufacturers Warranty was nearing its end. I have driven a Suburban since 1991 and have never had any major problems with any of them, and have never traded one in with less than 150,000 miles on it (when I traded my 2009 for my current 2016, it had 275,000 miles). I purchased my first extended warranty from Concord Auto Protection in 2018 and the warranty has saved me enough with "small" issues, that it has covered the original cost of the warranty.

The customer service and patience with Concord was excellent. They have amazing and customizable coverage options at better prices than any other extended warranty provider I could find - especially when dealing with exotic vehicles with extensive upgrade options. Not only were their prices better, the level of coverage offered exceeded other companies I received quotes from.

I purchased a premium car warranty plan from Concord Auto Protect about 7 months ago. So when I purchased the plan the customer service was pretty nice as you would expect and made the process easy, no complaints really. Now the part that actually impressed me was when I had a repair that was needed and it was actually covered by them. I was actually pretty surprised it was covered without any problems which is amazing for me. The repair was not a cheap one by any means but Concord stepped up and took care of it. They earned my recommendation and long term business.

While my car’s issue wasn’t covered under the warranty, the team at Concord was honest with me about the quote I received and the process to follow. And although they couldn’t help with an estimated $3,500 repair, they were able to work with me to have the fees for recalls and diagnostics covered so that I could get a second opinion. I really appreciated this extra step that management took, and I especially appreciate the help I received following that from Donald in Claims and Marc in Sales. Highly recommend the customer service these guys provide, but I do wish their coverage was a little less limited - especially at the highest package.

CONCORD Auto Protect Acct Spclst: Marc ** at **, listened, emphasized, knowledgeable, customer focused to my needs and absolutely amazing follow-up. After several voicemails and emails Marc and I finally connected due to my chaotic schedule changes I kept missing his phone calls. CONCORD “Marc” was the only company who kept calling and trying to explain the offers of Auto Protect available to me, other companies gave up after second attempt and after more than 7 plus communications Marc was able to detail the Premium Product and the text I received that included the following; the Concord Auto Protect -Sale- 8 Months Free+ $0.00 Deductible +Tire &Rims...

Our family has had Concord's auto warranty plan for a while now so we have experienced the claim side of things and customer service as well. No company is ever 100% perfect BUT Concord did honor the repairs and did not give us any issues about it. Timing was not the best because it was near a holiday but it was quicker than we expected it would be. Overall we can not complain because we got our money's worth with the plan, so yes it was worth every dollar for us.

Marc was a great representative for the company, He seemed to know the product and was able to work a few things out for me. I appreciate his help and time to get me this good coverage for my 2016 Ram diesel truck.

Our family has been a long term customer of Concord Auto Protect. The customer service is always good and the prices are fair. We feel a lot better with the coverage and always get treated good by the staff.

Donald ** was an absolute pleasure to deal with and exceeded my expectations. There was a bit of a snag during the transfer of my policy, and it was resolved quickly by Mr. **. Communication was A+ as well. Thank you!

Long time supporter of Concord Auto Protect & there amazing customer service. Never ran into any issues at all with there service. I would recommend them to others also because of the experience I have had with them.