Concord Auto Protect

I have an extended warranty on a vehicle that I thought was ready to expire so I began to shop around for replacement coverage. In my search I had the very distinct pleasure to get a quote from Jeff with Concord Auto Protect. He was so very upfront, honest and pleasant to deal with that I was ready to purchase a contract with his company. My vehicle I was purchasing the agreement for was in a local body shop and my old warranty contract was in the vehicle. When I got it back I discovered that I had more remaining coverage than I realized. I called Jeff and told him and he was so understanding and polite about it and only asked me to please contact him when I was in the market for coverage. Now that is public relations and consideration at its finest. Jeff is a credit to his profession and a great value to his company.

I shopped five or six auto warranty companies on the internet. Concord Auto Protect what was the most responsive the most professional, provided the best description and was easily by almost 50% the least expensive with equal coverage to any of its competitors. Jeff ** was my representative. He was as good a representative for Concord Auto protect is a person could be. He was professional, courteous and very knowledgeable. I highly recommend Concord Auto protect for any extended warranties but you might need. They stand head-and-shoulders above their competitors. Comparing their top most inclusive extended warranty against their competitor they cost approximately 55% of their closest competitor. I can't speak more highly of Jeff ** and the staff at Concord Auto protect.

I called several companies looking for a second extended warranty on a car approaching 100,000 miles. Most of the people that I spoke to gave me the hard sell: “this offer only applies until you hang up” or “if you buy now, I’ll take money off”. They could do that because their prices were all high. Jeff, however, was awesome. He didn’t hard sell me or try to upsell. He simply told me what they had to offer, gave me the discounts that they offer up front and gave me plenty of time to think about it and discuss with my wife. There was no offer that was taken away if I didn’t buy RIGHT NOW. The plan I purchased is very comprehensive and priced lower than the competitors. All in all it was a great experience.

I wanted to make sure that I gave an account of today's experience and purchase of an extended warranty. I dealt with Donald ** who was very friendly and professional. He answered all of my questions and appeared to be very knowledgeable of your products. It should be noted that Concord was the fourth company that I had called today. Because of Mr. **'s help as well as the pricing I was given, I elected to purchase the warranty today even though I had not completed the purchase of the vehicle yet. I would not typically do this but Mr. **'s assurances left me at ease. Assuming that Mr. ** is an example of how your company typically operates, I believe that any future experiences I have with Concord will be very positive.

My extended warranty with Mercedes-Benz actually expired 10/2018. As we all know, car repairs can sometimes be very costly. But my husband, Wilson, and I kept putting off the search for coverage. We didn't think we would find a company that would provide extensive auto protection at an affordable, reasonable cost until we found Concord Auto Protect. Wilson and I were very pleased with the rate for the amount of coverage provided; and we were especially impressed with the Agent, Donald ** who helped us with the purchase.

I bought a warranty on my 2010 Ford truck 12-23-18. I bought the premium package for $2,210.00. I bought from Donald, He said that after a 1000 miles the warranty goes into effect. I went to have my truck serviced at a dealership, oil change, etc. The service writer said I needed a rebuilt engine, I could not believe it. Called Concord and talked to supervisor Michael. He said would not fix it or send out their own technician to see if in fact it needed it. So the supervisor wanted to cancel my policy. I drove it to another tech and he said there was nothing major wrong, but needed a VCT SOLENOID. Replaced with new one and still drives like new truck. But yet they cancelled me. They definitely do not stand behind their warranty. Maybe for small things but 'major', you better forget it. My advice to anyone is to stay away from these crooks. Bad people.

The Agent Gene was very knowledgeable and helpful. He explained the contract in detail and offered me a very fair price. I would send all of my friends and family to him when they need protection for there automobile. Concord is the best.

Patrick was my customer service rep. He was one of the most knowledgeable people I have ever dealt with in customer service. He was polite and friendly and answered all my questions and I had many! He gave me all the pertinent information I required to make a decision on to buy the policy and which policy to buy. He was very concise and helped me understand what the policy can provide me. I would work with Patrick anytime! Excellent service! Thank you!

Gene was extremely polite, knowledgeable and listened to all my concerns and responded in a straightforward and helpful manner. He helped me to fully understand the coverage offered and addressed any concerns that I expressed when "shopping" for an extended warranty policy. Thanks!

Associate Greg ** was pleasant, efficient and a pleasure to meet. 5 star employee!!! Obviously l cannot comment on the service that l may or may not use or need because l just purchased the vehicle protection program. l expect the company Concord to meet my approval after such time that a covered repair is required and completed!!!!