Concord Auto Protect Reviews

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About Concord Auto Protect

Concord Auto Protect provides extended auto warranties, also known as vehicle service contracts. It has three protection plans: Powertrain, Advanced and Premium. Customers can take their vehicles to a wide selection of dealers or mechanics. The company also offers a money-back guarantee that gives a full refund if customers are unhappy within the first 30 days of coverage.

Pros
  • Money-back guarantee
  • Plans are transferable
  • Repair facilities widely available
Cons
  • Refunds prorated after first 30 days

Featured Reviews

Fredericksburg, VA
Verified purchase
I had shopped with two other providers, but Concord offered the same coverage at a much more competitive price! I was only looking for basic coverage for four years, but Concord p...

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Woodstock, GA
Verified purchase
Steve was patient, helpful and got back to me quickly, he gave me all the information I needed. ... I moved my coverage from another car and he bundled everything together and got...

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Concord Auto Protect plans

Concord Auto Protect offers three plans: Premium, Advanced and Powertrain. The Premium plan is its most comprehensive extended auto warranty. The Powertrain plan offers basic coverage, plus additional benefits like rental car reimbursement and roadside assistance. The Advanced plan’s coverage is in between the two. Some Concord Auto Protect plans have no deductible.

Powertrain
Powertrain plans cover the following six items:
  • Engine
  • Transmission
  • Drive axle(s)
  • Electrical system
  • Cooling system
  • Brakes
Advanced
Advanced plans cover everything in the Powertrain plan and add coverage for:
  • AWD/4x4 components
  • Steering components
Premium
Premium plans cover everything in the previous two tiers and add coverage for:
  • Heating components
  • AC components
  • Fuel system
  • Anti-lock brake system
  • High-tech electronics
  • Turbo/supercharger
  • Front and rear suspension

Concord Auto Protect coverage

Concord Auto Protect only covers repairs made at ASE-certified facilities, but if the repair is authorized, you only have to pay your deductible. All Concord Auto Protect plans also come with the following benefits:

  • 24/7 roadside assistance
  • Trip interruption insurance
  • Dead battery service
  • Towing
  • Locksmith service
  • Rental car reimbursement

Plans are generally for three to five years, which is a standard length for an extended auto warranty. One benefit of Concord Auto Protect is that its plans are transferable, so you can sell your vehicle but maintain its coverage under the new owner. Customer service is available 24/7 to answer your questions.

Concord Auto Protect prices

Prices are not listed on Concord Auto Protect’s website, but this is a common practice among extended auto warranty companies. In general, extended auto warranties cost between $350 and $1,000 per year of coverage. If you want an exact price, get a free quote directly from Concord Auto Protect. All you have to do is provide your contact information and some details about your vehicle.

You can also cancel your plan and get a full refund within your first month of service thanks to Concord Auto Protect’s 30-day, money-back guarantee. The only catch is that you can’t have filed any claims during the period.

Concord Auto Protect FAQ

How much does Concord Auto Protect cost?

Concord Auto Protect’s prices depend on your vehicle’s make, model and age as well as the type of coverage you choose. You can obtain a free quote online or over the phone to get pricing specific to your vehicle.

Is Concord Auto Protect legit?

Yes, Concord Auto Protect is a legitimate company. Before deciding on any warranty company, it is important to do some initial research and understand what the company offers and ensure it meets your needs. This includes checking cancellation and refund policies as well as factoring in extended coverage like roadside assistance.

How many warranty plans does Concord Auto Protect offer?

Concord Auto Protect offers three plans: Premium, Advanced and Powertrain. Premium is the most comprehensive plan, and Powertrain is the simplest. However, none of these three plans offer full bumper-to-bumper coverage.

Where is Concord Auto Protect available?

Concord Auto Protect is available nationwide, and authorized repair facilities are across the United States and Canada.

Is Concord Auto Protect worth it?

Concord Auto Protect is worth it if you’re looking for an extended auto warranty with a solid set of additional benefits. A Concord Auto Protect extended auto warranty can also add value to your vehicle because plans are transferable. Prices aren’t listed on the Concord Auto Protect website, but you can get an accurate estimate by requesting a quote online or over the phone.

Concord Auto Protect Reviews

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    Page 1 Reviews 0 - 10

    Reviewed April 30, 2025

    We are a repair facility and after two weeks of constantly calling and emailing them they finally approved $330 of a $2100 repair. We submitted all of the requested paperwork and a month later we have not received payment. As others have stated the only number listed for them goes directly to a voicemail that states the mailbox is full.

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      Verified purchase
      Customer ServiceClaims HandlingRefunds & Payouts

      Reviewed April 11, 2025

      Please, do not under any circumstances, buy a car warranty from this "company." Flat out fraud/scam. Like others, prepaid in full a premium warranty on my 2017 Ford F-150 in 2019. In March of 202,5 the starter failed which is a clearly warranted part. From the beginning of negotiating the repair (the authorized repair garage refused to deal with Concord Auto Protect because of their horrible reputation as scammers), it has been impossible to get ahold of Customer service at (888) 399-2811. They do not answer their phones.

      I have tried the claims email address: Claims@concordautoprotect.com and they do not respond to those inquiries as well. Since 4/9/2025 their phone goes straight to voicemail recording stating that the "mailbox is full, try again later." The company home address is in King of Prussia, PA. The PA Attorney General's Office has brought suit against Concord Auto Protect to remove their ability to conduct business using PA as an address of record (6/26/2024, see #2024-15994). ** They have a long history of complaints.

      The owner, Alan **, aka: Michael **, with a NY address is listed as a defendant in the suit. I have filed a complaint with both the NY and PA Attorney General's Offices. I kick myself that I ever did this...I don't know why I didn't do my homework and due diligence. They have a F rating with the BBB. The list of complaints against them are long and of similar complaint. Impossible to get ahold of, do not honor warranted repairs, do not provide guaranteed refunds for cancelled (prorated) polices.

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      Customer ServiceCoverage

      Reviewed April 8, 2025

      I originally bought a bumper to bumper Premium policy (VSP# **) for our 2015 Cadillac SRX on 8/8/2019 and paid $1,800.00 in full upfront to cover this vehicle until 2/8/2025 or 125,800 miles. On 7/12/2024 at 50,597 miles I was having a shifting issue and took it to the local Cadillac dealership for service. They indicated it needed the control modular and valve body replaced at the cost of $3328.12. They contacted Concord Auto Protect for preapproval for the work and were told they would get back to them. Four days later after several phone calls the Cadillac service writer was told “sorry but those items are not covered under our policy plan”.

      After reviewing the entire policy and stated exceptions, nowhere does it exclude either of these parts. So I called Alex **, the Concord adjuster who had declined the coverage and contacted the dealership, and told him I had the contract right in front of me and neither the contract nor the exception excluded those parts from them covering this repair. Again he declined to cover it. I asked to speak to a supervisor and he sent me to Michael Solomon, which I have learned is the owner, only to leave an unreturned voicemail. After several emails sent to Michael I finally got a response on 8/5/2024 that said “We will look into this matter and advise shortly”. Well I’ve been waiting over 40 weeks for him to look into this matter and have yet to hear anything, even after many emails. Of course I had to pay for the entire repair along with the wasted $1800.00 for this worthless insurance. BEWARE OF CONCORD AUTO PROTECT!!!

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      Customer ServiceTech

      Reviewed April 8, 2025

      I submitted 2 claims during the past year. Neither has been settled. I cannot get anyone to answer the phone. My dealer sent an estimate about 5 weeks ago. The dealer was able to get Kevin on the phone. Kevin claimed they never received the estimate. The dealer sent it again 4/1/25. No response from concord. This is a very bad company. I will try to get a cancellation process started. WARNING: STAY AWAY FROM THIS COMPANY.

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      Claims HandlingRefunds & Payouts

      Reviewed April 3, 2025

      Worst experience ever. LYING RUDE Pieces of Crap!!! Cannot believe how they screw the customers. I am going to sue them and pray for justice!!! They have turned down paying 3 claims that were legitimate costing me 14,500 out of my pocket. I suggest that they do this to all customers.

      Ross **

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      Customer Service

      Reviewed March 28, 2025

      Decided to self-insure so on January 30 I cancelled the plan. I am due a refund of $1,303. When I asked when I would get the refund I was told 30 days. I called at the end of February because I had not received the refund and was told it is "in the queue" and would be issued in two weeks. In the meantime I found information that the PA AG is investigating them. On March 12 I called and left a message that I had contacted the AG's office. On March 14 called again and was told I would receive the check next week. On March 20, no check, so I called again and was told the check was issued and should arrive the next day (Friday) or Monday. March 24 left VM for Michael **. March 25 told it is "in the queue" and would be a week or two; left VM for Igor?. Called again March 25 pm and talked to "Harvey". He remembered talking to me and said I will get the refund this week. Friday March 28 and have not received it.

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      Verified purchase
      Customer ServiceCoverageSales & Marketing

      Reviewed March 27, 2025

      DO NOT BUY A POLICY FROM THEM! Just Don't. They have gone back and forth with the auto mechanic and myself for over 3 months over something covered 100% in their policy and still no answer. I've had to push them for answers and hardly get an email back. Now my lawyers are working on the case. Total scam, avoid at all costs.

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      TechRefunds & Payouts

      Reviewed March 14, 2025

      Worse car warranty that I got so far. I got a repair needed to my car and I brought it to my dealership twice. The first one I have the pay it to my self because it takes forever to send the parts and they will only be paying about 30% of the bill from the dealership and the 2nd one, the dealership did not even think twice to decline the offer of Concord because it is very unacceptable. So I have to deal with the bill again with my own money. I cancelled my account with concord, 3 months later I haven’t got my refund even after multiple requests.

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      Verified purchase
      Sales & MarketingRefunds & Payouts

      Reviewed March 11, 2025

      Absolute scam. If I could give zero stars I would. The company should be out of business, they ROB their customers, they approved a repair, after repair got done, they did not pay, I had to come out of pocket and still after 3 months, nothing but lies.

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      Reviewed March 6, 2025

      I bought a Ram 1500, that was two years old at the time. Three years later, I needed four things fixed. They managed to “loophole” every one of them. I paid for premium, but got garbage. This doesn’t say much for this Ram Truck either.

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      Concord Auto Protect Company Information

      Company Name:
      Concord Auto Protect
      Address:
      1150 1st Avenue Suite #501
      City:
      King Of Prussia
      State/Province:
      PA
      Postal Code:
      19406
      Country:
      United States
      Fax:
      484-674-6359
      Website:
      www.concordautoprotect.com