Concord Auto Protect Reviews

We are a repair facility and after two weeks of constantly calling and emailing them they finally approved $330 of a $2100 repair. We submitted all of the requested paperwork and a month later we have not received payment. As others have stated the only number listed for them goes directly to a voicemail that states the mailbox is full.

Please, do not under any circumstances, buy a car warranty from this "company." Flat out fraud/scam. Like others, prepaid in full a premium warranty on my 2017 Ford F-150 in 2019. In March of 202,5 the starter failed which is a clearly warranted part. From the beginning of negotiating the repair (the authorized repair garage refused to deal with Concord Auto Protect because of their horrible reputation as scammers), it has been impossible to get ahold of Customer service at (888) 399-2811. They do not answer their phones.

I originally bought a bumper to bumper Premium policy (VSP# **) for our 2015 Cadillac SRX on 8/8/2019 and paid $1,800.00 in full upfront to cover this vehicle until 2/8/2025 or 125,800 miles. On 7/12/2024 at 50,597 miles I was having a shifting issue and took it to the local Cadillac dealership for service. They indicated it needed the control modular and valve body replaced at the cost of $3328.12. They contacted Concord Auto Protect for preapproval for the work and were told they would get back to them. Four days later after several phone calls the Cadillac service writer was told “sorry but those items are not covered under our policy plan”.

I submitted 2 claims during the past year. Neither has been settled. I cannot get anyone to answer the phone. My dealer sent an estimate about 5 weeks ago. The dealer was able to get Kevin on the phone. Kevin claimed they never received the estimate. The dealer sent it again 4/1/25. No response from concord. This is a very bad company. I will try to get a cancellation process started. WARNING: STAY AWAY FROM THIS COMPANY.

Ross **

Decided to self-insure so on January 30 I cancelled the plan. I am due a refund of $1,303. When I asked when I would get the refund I was told 30 days. I called at the end of February because I had not received the refund and was told it is "in the queue" and would be issued in two weeks. In the meantime I found information that the PA AG is investigating them. On March 12 I called and left a message that I had contacted the AG's office. On March 14 called again and was told I would receive the check next week. On March 20, no check, so I called again and was told the check was issued and should arrive the next day (Friday) or Monday. March 24 left VM for Michael **. March 25 told it is "in the queue" and would be a week or two; left VM for Igor?. Called again March 25 pm and talked to "Harvey". He remembered talking to me and said I will get the refund this week. Friday March 28 and have not received it.

DO NOT BUY A POLICY FROM THEM! Just Don't. They have gone back and forth with the auto mechanic and myself for over 3 months over something covered 100% in their policy and still no answer. I've had to push them for answers and hardly get an email back. Now my lawyers are working on the case. Total scam, avoid at all costs.

Worse car warranty that I got so far. I got a repair needed to my car and I brought it to my dealership twice. The first one I have the pay it to my self because it takes forever to send the parts and they will only be paying about 30% of the bill from the dealership and the 2nd one, the dealership did not even think twice to decline the offer of Concord because it is very unacceptable. So I have to deal with the bill again with my own money. I cancelled my account with concord, 3 months later I haven’t got my refund even after multiple requests.

Absolute scam. If I could give zero stars I would. The company should be out of business, they ROB their customers, they approved a repair, after repair got done, they did not pay, I had to come out of pocket and still after 3 months, nothing but lies.

I bought a Ram 1500, that was two years old at the time. Three years later, I needed four things fixed. They managed to “loophole” every one of them. I paid for premium, but got garbage. This doesn’t say much for this Ram Truck either.