Concord Auto Protect

I have an extended warranty on a vehicle that I thought was ready to expire so I began to shop around for replacement coverage. In my search I had the very distinct pleasure to get a quote from Jeff with Concord Auto Protect. He was so very upfront, honest and pleasant to deal with that I was ready to purchase a contract with his company. My vehicle I was purchasing the agreement for was in a local body shop and my old warranty contract was in the vehicle. When I got it back I discovered that I had more remaining coverage than I realized. I called Jeff and told him and he was so understanding and polite about it and only asked me to please contact him when I was in the market for coverage. Now that is public relations and consideration at its finest. Jeff is a credit to his profession and a great value to his company.

I shopped five or six auto warranty companies on the internet. Concord Auto Protect what was the most responsive the most professional, provided the best description and was easily by almost 50% the least expensive with equal coverage to any of its competitors. Jeff ** was my representative. He was as good a representative for Concord Auto protect is a person could be. He was professional, courteous and very knowledgeable. I highly recommend Concord Auto protect for any extended warranties but you might need. They stand head-and-shoulders above their competitors. Comparing their top most inclusive extended warranty against their competitor they cost approximately 55% of their closest competitor. I can't speak more highly of Jeff ** and the staff at Concord Auto protect.

I called several companies looking for a second extended warranty on a car approaching 100,000 miles. Most of the people that I spoke to gave me the hard sell: “this offer only applies until you hang up” or “if you buy now, I’ll take money off”. They could do that because their prices were all high. Jeff, however, was awesome. He didn’t hard sell me or try to upsell. He simply told me what they had to offer, gave me the discounts that they offer up front and gave me plenty of time to think about it and discuss with my wife. There was no offer that was taken away if I didn’t buy RIGHT NOW. The plan I purchased is very comprehensive and priced lower than the competitors. All in all it was a great experience.

I wanted to make sure that I gave an account of today's experience and purchase of an extended warranty. I dealt with Donald ** who was very friendly and professional. He answered all of my questions and appeared to be very knowledgeable of your products. It should be noted that Concord was the fourth company that I had called today. Because of Mr. **'s help as well as the pricing I was given, I elected to purchase the warranty today even though I had not completed the purchase of the vehicle yet. I would not typically do this but Mr. **'s assurances left me at ease. Assuming that Mr. ** is an example of how your company typically operates, I believe that any future experiences I have with Concord will be very positive.

My extended warranty with Mercedes-Benz actually expired 10/2018. As we all know, car repairs can sometimes be very costly. But my husband, Wilson, and I kept putting off the search for coverage. We didn't think we would find a company that would provide extensive auto protection at an affordable, reasonable cost until we found Concord Auto Protect. Wilson and I were very pleased with the rate for the amount of coverage provided; and we were especially impressed with the Agent, Donald ** who helped us with the purchase.

I had a great experience while seeking and purchasing my 4year warranty. The agent was very courteous, knowledgeable, and professional in providing this warranty service. I trust and highly recommend Concord company as your vehicle warranty supplier. Thank you very much for helping me locate this valuable warranty.

I worked with Gene. He was able to answer all of my questions and managed to tailor the coverage to fit my needs. Due to my vehicle's mileage the Premium coverage wasn't available but Gene got approval to upgrade my coverage to the Premium package.

I took my 2014 Ford Flex into the shop because the AC isn't working. The condensor is leaking. Concord isn't covering the recharge and refill of the refrigerant. It has to be drained to replace the condenser. My car has been at the shop for 4 days already. The shop says they are waiting on Concord. I call Concord and talk to Frank who says he emailed the shop and they must not have checked their email. C'mon. So Frank is calling them now but I'm going to have to pay for MANDATORY items that are required for the repair. Oh, Frank said they only cover the replacement of the refrigerant if it causes the issue even though it must be evacuated to do the repair.

We had an oil leak in our 2013 Chevy Traverse and took it to Brakes Plus. We know warranties won't cover seals and gaskets, but we called anyway and spoke to Michael. Michael said have them call when they found out the problem. When they called, Concord did cover a part of the repair, which was a nice surprise for us. Michael was wonderful, and could not have been more friendly or helpful. As an aside, Robin, from Brakes Plus said Concord is the nicest warranty company she has ever worked with, and they paid Brakes Plus before we did! EXTREMELY happy with Concord Warranty, and thanks to Michael particularly.

I needed transmission and engine mounts replaced. Transmission mount was not supposed to be covered as GM issued a TSB in regards to the issue. Michael in Customer Service worked hard to help me out and was able to cover $350 out of $400 repair. I appreciate your help so much! You have definitely exceeded my expectations and I will recommend your company to anyone who is looking for extended warranty for their vehicle.