Concord Auto Protect

I have purchased a 4 year plan primarily due to the professionalism of your representative, Robert **. Robert has provided me with the answers to all of my questions, explained the program and took the time to make sure that I was satisfied with the decision I was going to make. He was patient with me and responded with the information I asked for when he promised he would respond. There was no pressure applied, just simple facts provided by a pleasant and positive individual. I will not hesitate to recommend Concord and will give them Robert's direct line, because everyone who is making a "major" purchase needs to experience this type of transaction at least once in their lifetime to enjoy true customer service. The product is exceptional, reasonably priced and I am hopeful, that if needed, will provide the coverage necessary.

I called Concord Auto Protect because I was searching for a good and fair company to add extended warranty coverage on two new vehicles that I was purchasing. I picked this company because of the good rating that it has with its consumers. I sent in a request online that I was interested. The company sent me an email with a phone number. I called the number and Steve ** was the salesperson that I talked with. He did a good job on explaining what options were available. I probably would not have bought the insurance today if it was not for Steve. He kept working to find out what I was needing and asking his upper level people what could be done to help me. In the end I purchased two warranties for two new vehicles.

I am so thrilled to have this protection plan. By far the best I ever had, my car broke down the morning of plans to leave on a business trip. With Concord I was able to bring it to my favorite repair shop not some strange god knows where. Concord worked with my mechanic with no stress whatsoever to me. They even paid for the repairs over the phone. I didn't have to wait for reimbursement. It was fantastic. I was in and out of the shop in no time and made it on my family trip stress free with my vehicle repaired! I tried a few different warranty companies but no one and I mean none of them can even compare to how great and helpful concord is!!! Great customer service with obvious skilled professionals! Happy to be on board with concord and recommend them to everyone!

Their warranty, Concord Auto Warranty, was anywhere from $1400 to $3600 less expensive than others I looked at. Their rating seemed as high as the others.

For the difference in price, with what appears near identical terms, 30 day wait, $100 deductible, etc, I'll gamble. And it's transferable.

Steve was awesome. He was very patient with me and walked me through the entire process and different packages I should consider. Even when I was reluctant he reassured me that I was making the right choice. He understand my limited finances at the time and he worked with me on options to pay for the coverage. He discussed the process and various promotions that I could take advantage of as a new customer and Veteran. Steve did a follow up call as needed and unlike most salesmen he wasn't over baring and pushy. He just simply addressed my concerns and gave me ample amount of time to consider my options with the understanding that the promotions are always changing.

I purchased based on ConsumerAffairs ranking of the company. I have not yet needed to use the warranty as I have had issues with the vehicle as I have made all the maintenance required since buying the Porsche.

Steve ** was absolutely one of the finest customer service people I have ever encountered. He was knowledgeable, patient, friendly and tireless. He found me an incredible deal that was far superior to the other company I was checking out. Unfortunately, my wife decided she just couldn't handle the interior color of the vehicle so we had to cancel but I look forward to doing business with you guys in the future.

I wanted a plan for my upcoming purchase and Gene ** was totally helpful and very clear in his explanations. I am definitely going to recommend this to any of my Veteran brothers and sisters. They have great value and savings for us. I will definitely rest easier over the coming years that I am covered. Thank Gene **.

Customer service and competitive pricing were on full display with Steve ** assistance. The ability to interact directly with a single account rep allowed me to make a quick and informed decision. Steve interacted with me over the phone and email in a timely fashion to ensure I had everything I needed. Steve was also able to secure promotions that further solidified my preference to work with Concord. Thank you!

Efficient enrollment and coverage benefits were comprehensive. Competitive price point. Selected 3 year option. Length of coverage suitable. Quick follow-up after initial inquiry. Sales Rep pointed out significant differences between coverage options and added needed benefits. Coverage for a 2016 Mercedes-Benz GLE 350.