Concord Auto Protect

CONCORD Auto Protect Acct Spclst: Marc ** at **, listened, emphasized, knowledgeable, customer focused to my needs and absolutely amazing follow-up. After several voicemails and emails Marc and I finally connected due to my chaotic schedule changes I kept missing his phone calls. CONCORD “Marc” was the only company who kept calling and trying to explain the offers of Auto Protect available to me, other companies gave up after second attempt and after more than 7 plus communications Marc was able to detail the Premium Product and the text I received that included the following; the Concord Auto Protect -Sale- 8 Months Free+ $0.00 Deductible +Tire &Rims...

I have purchased a 4 year plan primarily due to the professionalism of your representative, Robert **. Robert has provided me with the answers to all of my questions, explained the program and took the time to make sure that I was satisfied with the decision I was going to make. He was patient with me and responded with the information I asked for when he promised he would respond. There was no pressure applied, just simple facts provided by a pleasant and positive individual. I will not hesitate to recommend Concord and will give them Robert's direct line, because everyone who is making a "major" purchase needs to experience this type of transaction at least once in their lifetime to enjoy true customer service. The product is exceptional, reasonably priced and I am hopeful, that if needed, will provide the coverage necessary.

I called Concord Auto Protect because I was searching for a good and fair company to add extended warranty coverage on two new vehicles that I was purchasing. I picked this company because of the good rating that it has with its consumers. I sent in a request online that I was interested. The company sent me an email with a phone number. I called the number and Steve ** was the salesperson that I talked with. He did a good job on explaining what options were available. I probably would not have bought the insurance today if it was not for Steve. He kept working to find out what I was needing and asking his upper level people what could be done to help me. In the end I purchased two warranties for two new vehicles.

I am so thrilled to have this protection plan. By far the best I ever had, my car broke down the morning of plans to leave on a business trip. With Concord I was able to bring it to my favorite repair shop not some strange god knows where. Concord worked with my mechanic with no stress whatsoever to me. They even paid for the repairs over the phone. I didn't have to wait for reimbursement. It was fantastic. I was in and out of the shop in no time and made it on my family trip stress free with my vehicle repaired! I tried a few different warranty companies but no one and I mean none of them can even compare to how great and helpful concord is!!! Great customer service with obvious skilled professionals! Happy to be on board with concord and recommend them to everyone!

Steve was awesome. He was very patient with me and walked me through the entire process and different packages I should consider. Even when I was reluctant he reassured me that I was making the right choice. He understand my limited finances at the time and he worked with me on options to pay for the coverage. He discussed the process and various promotions that I could take advantage of as a new customer and Veteran. Steve did a follow up call as needed and unlike most salesmen he wasn't over baring and pushy. He just simply addressed my concerns and gave me ample amount of time to consider my options with the understanding that the promotions are always changing.

I have been a customer with Concord for a while now without any problems. When I contact customer service they are always available and I can clearly understand their English which is a plus in my book. Now the actual service is pretty straightforward. I had a repair that needed to be done and was explained everything and it was taken care of.

Concord Auto Protect has the best customer service support we have ever gotten from any business. They were easily there for us when needed. I would honestly recommend them to anyone I know who wants a car warranty company, I stand behind Concord & their amazing company.

Concord has denied my claims as they say all problems are pre-existing. Their legal contract seems to allow them to claim anything is pre-existing if they don't want to cover you. They will offer you a full refund to get out of the liability of supporting you. I high don't recommend this. It is WAY more headache than an assurance of being covered!

It has always been a pleasure talking with the customer service reps at Concord, Never a hassle and they always resolve anything I needed. We have been very happy with switching to Concord and would recommend others to do so as well.

I love the service and how fast they were able to handle my situation with my claim. I have nothing but good things to say about Concord and how efficient the staff is. I would easily recommend them to everyone else I know.