Concord Auto Protect
Concord Auto Protect
AUTHORIZED PARTNER

Concord Auto Protect

 4.9/5 (290 ratings)
  • 5 stars
    276
  • 4 stars
    8
  • 3 stars
    1
  • 2 stars
    0
  • 1 stars
    5
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Concord Auto Protect

About Concord Auto Protect

Concord Auto Protect provides extended auto warranties, also known as vehicle service contracts. It has three protection plans: Powertrain, Advanced and Premium. Customers can take their vehicles to a wide selection of dealers or mechanics. The company also offers a money-back guarantee that gives a full refund if customers are unhappy within the first 30 days of coverage.

    Overall Satisfaction Rating

    • 5 stars
      276
    • 4 stars
      8
    • 3 stars
      1
    • 2 stars
      0
    • 1 stars
      5

    Pros

    • Money-back guarantee
    • Plans are transferable
    • Repair facilities widely available

    Cons

    • Refunds prorated after first 30 days

    Bottom Line

    Concord Auto Protect’s three plans help you pick the right level of coverage for your needs. However, bumper-to-bumper coverage isn’t available. Get a free quote online or over the phone.

    Top Concord Auto Protect Reviews

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    Rated with 5 stars
    Verified

    I had shopped with two other providers, but Concord offered the same coverage at a much more competitive price! I was only looking for basic coverage for four years, but Concord p...

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    Rated with 5 stars
    Verified

    Steve was patient, helpful and got back to me quickly, he gave me all the information I needed. ... I moved my coverage from another car and he bundled everything together and got...

    Read full review

    Concord Auto Protect plans

    Concord Auto Protect offers three plans: Premium, Advanced and Powertrain. The Premium plan is its most comprehensive extended auto warranty. The Powertrain plan offers basic coverage, plus additional benefits like rental car reimbursement and roadside assistance. The Advanced plan’s coverage is in between the two. Some Concord Auto Protect plans have no deductible.

    Powertrain
    Powertrain plans cover the following six items:
    • Engine
    • Transmission
    • Drive axle(s)
    • Electrical system
    • Cooling system
    • Brakes
    Advanced
    Advanced plans cover everything in the Powertrain plan and add coverage for:
    • AWD/4x4 components
    • Steering components
    Premium
    Premium plans cover everything in the previous two tiers and add coverage for:
    • Heating components
    • AC components
    • Fuel system
    • Anti-lock brake system
    • High-tech electronics
    • Turbo/supercharger
    • Front and rear suspension

    Concord Auto Protect coverage

    Concord Auto Protect only covers repairs made at ASE-certified facilities, but if the repair is authorized, you only have to pay your deductible. All Concord Auto Protect plans also come with the following benefits:

    • 24/7 roadside assistance
    • Trip interruption insurance
    • Dead battery service
    • Towing
    • Locksmith service
    • Rental car reimbursement

    Plans are generally for three to five years, which is a standard length for an extended auto warranty. One benefit of Concord Auto Protect is that its plans are transferable, so you can sell your vehicle but maintain its coverage under the new owner. Customer service is available 24/7 to answer your questions.

    Concord Auto Protect prices

    Prices are not listed on Concord Auto Protect’s website, but this is a common practice among extended auto warranty companies. In general, extended auto warranties cost between $350 and $1,000 per year of coverage. If you want an exact price, get a free quote directly from Concord Auto Protect. All you have to do is provide your contact information and some details about your vehicle.

    You can also cancel your plan and get a full refund within your first month of service thanks to Concord Auto Protect’s 30-day, money-back guarantee. The only catch is that you can’t have filed any claims during the period.

    Concord Auto Protect FAQ

    How much does Concord Auto Protect cost?
    Concord Auto Protect’s prices depend on your vehicle’s make, model and age as well as the type of coverage you choose. You can obtain a free quote online or over the phone to get pricing specific to your vehicle.
    Is Concord Auto Protect legit?
    Yes, Concord Auto Protect is a legitimate company. Before deciding on any warranty company, it is important to do some initial research and understand what the company offers and ensure it meets your needs. This includes checking cancellation and refund policies as well as factoring in extended coverage like roadside assistance.
    How many warranty plans does Concord Auto Protect offer?
    Concord Auto Protect offers three plans: Premium, Advanced and Powertrain. Premium is the most comprehensive plan, and Powertrain is the simplest. However, none of these three plans offer full bumper-to-bumper coverage.
    Where is Concord Auto Protect available?
    Concord Auto Protect is available nationwide, and authorized repair facilities are across the United States and Canada.

    Is Concord Auto Protect worth it?

    Concord Auto Protect is worth it if you’re looking for an extended auto warranty with a solid set of additional benefits. A Concord Auto Protect extended auto warranty can also add value to your vehicle because plans are transferable. Prices aren’t listed on the Concord Auto Protect website, but you can get an accurate estimate by requesting a quote online or over the phone.

    Concord Auto Protect Reviews

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    2 featured reviews
    How do I know I can trust these reviews about Concord Auto Protect?
    How do I know I can trust these reviews about Concord Auto Protect?
    • 3,242,914 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.

    For more information about reviews on ConsumerAffairs.com please visit our FAQ.

    Page 1 Reviews 0 - 5
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: April 23, 2021

    CONCORD Auto Protect Acct Spclst: Marc ** at **, listened, emphasized, knowledgeable, customer focused to my needs and absolutely amazing follow-up. After several voicemails and emails Marc and I finally connected due to my chaotic schedule changes I kept missing his phone calls. CONCORD “Marc” was the only company who kept calling and trying to explain the offers of Auto Protect available to me, other companies gave up after second attempt and after more than 7 plus communications Marc was able to detail the Premium Product and the text I received that included the following; the Concord Auto Protect -Sale- 8 Months Free+ $0.00 Deductible +Tire &Rims...

    Marc's ability to listen to my hesitation of the lump sum offered to split payment in half and allow me 30 days extra to pay the additional amount. I asked him to allow me an hour to get back with him although it only took 10-15 minutes for me to determine the ability to obtain relief that my 2007 automobile w only 11000 miles will be covered for 5yrs/100000 miles. Marc allowed me to choose, review with family and did not pressure me into just a number and treated me as a human being and his main priority. CONCORD Auto Protect and especially MARC SIMS has a raving fan & once I use the policy I will be able to state CONCORDs ability to deliver on the Auto Policy that includes Roadside Assistance Road Hazard etc... Until then MARC ABSOLUTELY FANTASTIC JOB.

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      Rated with 5 stars
      Verified Reviewer Verified Buyer
      Original review: Dec. 31, 2020

      I have purchased a 4 year plan primarily due to the professionalism of your representative, Robert **. Robert has provided me with the answers to all of my questions, explained the program and took the time to make sure that I was satisfied with the decision I was going to make. He was patient with me and responded with the information I asked for when he promised he would respond. There was no pressure applied, just simple facts provided by a pleasant and positive individual. I will not hesitate to recommend Concord and will give them Robert's direct line, because everyone who is making a "major" purchase needs to experience this type of transaction at least once in their lifetime to enjoy true customer service. The product is exceptional, reasonably priced and I am hopeful, that if needed, will provide the coverage necessary.

      Concord Auto Protect response

      Hey Jeff, Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with Robert. Thank You , Concord Auto Protect

      3 people found this review helpful
      Rated with 5 stars
      Verified Reviewer Verified Buyer
      Original review: Dec. 17, 2020

      I called Concord Auto Protect because I was searching for a good and fair company to add extended warranty coverage on two new vehicles that I was purchasing. I picked this company because of the good rating that it has with its consumers. I sent in a request online that I was interested. The company sent me an email with a phone number. I called the number and Steve ** was the salesperson that I talked with. He did a good job on explaining what options were available. I probably would not have bought the insurance today if it was not for Steve. He kept working to find out what I was needing and asking his upper level people what could be done to help me. In the end I purchased two warranties for two new vehicles.

      Concord Auto Protect response

      Hey David, Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with Steve. Thank You , Concord Auto Protect

      2 people found this review helpful
      Rated with 5 stars
      Verified Reviewer
      Original review: Dec. 1, 2020

      I am so thrilled to have this protection plan. By far the best I ever had, my car broke down the morning of plans to leave on a business trip. With Concord I was able to bring it to my favorite repair shop not some strange god knows where. Concord worked with my mechanic with no stress whatsoever to me. They even paid for the repairs over the phone. I didn't have to wait for reimbursement. It was fantastic. I was in and out of the shop in no time and made it on my family trip stress free with my vehicle repaired! I tried a few different warranty companies but no one and I mean none of them can even compare to how great and helpful concord is!!! Great customer service with obvious skilled professionals! Happy to be on board with concord and recommend them to everyone!

      Concord Auto Protect response

      Hey Alex, Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with us. We take pride in our 5 star service and look forward to keep assisting you in the future. Thank You , Concord Auto Protect

      2 people found this review helpful
      Rated with 5 stars
      Verified Reviewer Verified Buyer
      Original review: Aug. 11, 2020

      Steve was awesome. He was very patient with me and walked me through the entire process and different packages I should consider. Even when I was reluctant he reassured me that I was making the right choice. He understand my limited finances at the time and he worked with me on options to pay for the coverage. He discussed the process and various promotions that I could take advantage of as a new customer and Veteran. Steve did a follow up call as needed and unlike most salesmen he wasn't over baring and pushy. He just simply addressed my concerns and gave me ample amount of time to consider my options with the understanding that the promotions are always changing.

      I researched other companies and by far Concord stood out. My dealer even recommended Concord. Steve is a great Salesmen and I really appreciate his help through out the entire process. The company could use more Salespeople like him and serve as a model for outstanding customer service! If I could give more than 5 Stars I would... Excellent Job!***

      Concord Auto Protect response

      Hey Willie , Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with Steve. Thank You , Concord Auto Protect

      4 people found this review helpful
      Rated with 5 stars
      Verified Reviewer
      Original review: June 16, 2021

      I have been a customer with Concord for a while now without any problems. When I contact customer service they are always available and I can clearly understand their English which is a plus in my book. Now the actual service is pretty straightforward. I had a repair that needed to be done and was explained everything and it was taken care of.

      Concord Auto Protect response

      Hey Jameson, Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with us. Thank You , Concord Auto Protect

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      Rated with 5 stars
      Verified Reviewer
      Original review: June 14, 2021

      Concord Auto Protect has the best customer service support we have ever gotten from any business. They were easily there for us when needed. I would honestly recommend them to anyone I know who wants a car warranty company, I stand behind Concord & their amazing company.

      Concord Auto Protect response

      Hey Mikey, Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with us. Thank You , Concord Auto Protect

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      Rated with 1 star
      Verified Reviewer Verified Buyer
      Original review: June 11, 2021

      Concord has denied my claims as they say all problems are pre-existing. Their legal contract seems to allow them to claim anything is pre-existing if they don't want to cover you. They will offer you a full refund to get out of the liability of supporting you. I high don't recommend this. It is WAY more headache than an assurance of being covered!

      Concord Auto Protect response

      Hello Brian, Your vehicle coverage was in effect for only 100 miles. According to our service agreement we do not cover pre-existing conditions. According to ASE Certified Masters, they have stated that these issues are no doubt pre-existing and have been in the deterioration process prior to date. The estimate that was sent over to us also included parts of the vehicle that are not included by us or any other company in our industry. Although your issue was pre-existing / not covered under our agreement we did authorize a very generous courtesy that no other company in our industry would offer. We pride ourselves on customer service and we do our best to make each customer satisfied even as in your situation that it was not covered under our policy guidelines. We are here to help our customers and if you'd like to further discuss your options please give us a call.

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      Rated with 5 stars
      Verified Reviewer
      Original review: June 11, 2021

      It has always been a pleasure talking with the customer service reps at Concord, Never a hassle and they always resolve anything I needed. We have been very happy with switching to Concord and would recommend others to do so as well.

      Concord Auto Protect response

      Hey Kyle, Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with us. Thank You , Concord Auto Protect

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      Rated with 5 stars
      Verified Reviewer
      Original review: June 8, 2021

      I love the service and how fast they were able to handle my situation with my claim. I have nothing but good things to say about Concord and how efficient the staff is. I would easily recommend them to everyone else I know.

      Concord Auto Protect response

      Hey Stephanie, Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with us. Thank You , Concord Auto Protect

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      Concord Auto Protect Company Information

      Company Name:
      Concord Auto Protect
      Address:
      1150 1st Avenue Suite #501
      City:
      King Of Prussia
      State/Province:
      PA
      Postal Code:
      19406
      Country:
      United States
      Fax:
      484-674-6359
      Website:
      www.concordautoprotect.com