Established in 1995, GWC Warranty has been providing extended auto warranties to help drivers feel safer & protected. GWC works with independent drivers, dealers & agents. GWC offers a variety of protection plans in order to help you find the one that works best for your budget & your needs. Contact us today or visit our website to learn more about our available plans.
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When I was buying the car, the dealer offered me a service contract and I thought it was a good idea. Purchasing the GWC service contract was a very simple check out and it looked very attractive. I felt like I don't have to worry about anything. But when the time came to use it, it was useless. I had a problem with the car and I called GWC's contact number and I was told their preferred repair shop was about 100 miles from my home. That was ridiculous.
When I asked them if I could I take the car to Mercedes or to the dealer, they said I could take it to the dealer, but they would not pay. They would pay whatever they could but they would want me to take it to their preferred mechanic shop. I was not gonna pay for the tow for 100 miles to take my car to their preferred repair shop so I took it to the nearby shop and they did the evaluation. They said that my car is a Mercedes-Benz and the parts could only be replaced by the Mercedes dealer and that there was nothing they could do. I ended up paying almost $170 for that check-up. I had no choice and I took it to the Mercedes dealer.
The Mercedes dealer replaced the part and I had to pay my deductible, but then GWC did not pay the repair and just paid partially. The customer service was very awful because I was having a hard time pushing these and that button and when I talked to the rep, he was very rude. He said that was what they were gonna do, that was the choice I had and that it was up to me to take it or leave it. I would never recommend GWC. This is just a bogus plan and they don’t do what they say.
Adbur, I am sorry to hear about your experience. The out-of-pocket costs you experienced were in fact due to the difference in labor rate between your Mercedes shop and what was allowable under your contract. I apologize for any miscommunication around where you could take your vehicle, but we will be happy to work with any certified shop, even if it is not a preferred facility in the future. Thank you for the feedback.
I purchased a 36 month extended warranty on my 2005 Chevy Corvette for $2300 through GWC, so far this warranty has been a complete disappointment, they do whatever they can to avoid claims, there is an issue with my ECM and I get a “service active handling” message that pops up and engages the brakes on 1 front tire causing the car to swerve. Very dangerous! The dealer even provided them with all of the info they needed but still denied the claim because it is an intermittent issue and it did not happen when the inspector from GWC arrived who refused to go on a test drive to experience the issue, it did however happen with the techs and they were able to diagnose the issue but GWC still denied the claim. I am still dealing with this dangerous issue today.
Earlier this week I experienced a mechanical issue, I wasn’t too concerned about it since I spent $2300 on an extended warranty. I figured everything would be ok, couldn’t be more wrong, Harmonic Balancer needs to be replaced, well guess what, They denied the claim and said it is not covered. What’s the point of having the extended warranty if I can’t use it? I do not recommend this company, to anyone. If they make things right, I will edit my review.
Greg, I am sorry to hear about your experience. I will send you a direct message with additional details regarding the details of your claims and the reasoning behind our decisions. Thank you for sharing your thoughts!
I needed an extra insurance on my vehicle, and the guy who sold me the car said GWC Warranty was the best. GWC treated me well and whatever was covered, they took care of it. I would use them again.
Thanks for sharing your experience, Derrick!
When my other vehicle service contract ran out, I went with GWC. Their contract is what I was looking for. I signed it and gave them their money. The purchase process was very easy and simple, and was all done over the internet. Getting signed up with them was very comfortable to do. Then, when I had a claim, the dealer took care of it and there were no issues at all. One repair was completed overnight and another one was done during the day. My GWC warranty works for me and it is good. GWC is very easy to do business with.
Thanks for the review, Harvey! We're glad you had a No Worries, Just Drive experience!
GWC Warranty was offered to me at the dealership when I bought my BMW. I purchased a vehicle service contract from them just in case the car broke down or something happened to it. The dealership did all the processing and they did all the paperwork. I have used GWC once when I had an issue with the sensors, ABS brake, and wheel nuts of my car and they were good. The dealership submitted the claim for me and the service was good. I paid 400 deductible plus the difference of the hour. That was a little bit more than I expected but assumed that because it’s a BMW, their hourly rate is quite expensive.
Thanks for the feedback, Andreza!
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I wanna make sure that I’m protected and covered and if something happened to me, I could make a phone call. I had a friend that purchased a car from the same place and he had the GWC Warranty and he said it worked well for him. And so far, I’m loving it. I’ve already had a couple of claims and GWC handled everything well. One time, my light kept coming on saying, “oil, oil,” and then the coolant and now, I don’t get those anymore. I’m happy with GWC.
Thanks for sharing your No Worries, Just Drive experience, Mavis!
My fiancée and I purchased a vehicle and the credit union recommended we use GWC for the warranty. Reluctantly, we did. About 3 months after we purchased the vehicle, it started dumping oil and the AC went out. They refused to cover the oil leaks, which was the rear main seal and oil pan gasket, and covered the AC for about half of what the market value is. We were out of pocket $1200 for those repairs. When we bought the warranty, we were assured that it was the best available and would cover anything that happened. Now the truck is in the shop again because the fuel lines are apparently rusted out and it is pouring gas out of the top of the tank. I have found 1 shop in my area that is willing to work with them, and we are both worried that this will also not be covered.
Jamey, I am sorry to hear about your experience. It is my understanding that you have spoken with our claims department who clarified that your rusted fuel pump, fuel lines and filler neck are not covered since the issues your are experiencing are not related to a mechanical breakdown. I apologize for any confusion and thank you for reaching out to us. Should you have any more questions, please feel free to give us a call at 1-800-482-7357.
We saw this beautiful QX56 Infiniti. It's a used car and a 2007. We had a 2004 in an accident, so I wanted the same vehicle. So, we bought it as well as this GWC warranty that the dealer sold. They were okay to deal with, unfortunately, the car is a lemon. We took it up to the Infiniti dealer in Roseville, had them check it out, and fix whatever needed working. I could have paid $5,000 to have it repaired but they told us to return the car.
I was going to do that and my husband wanted to do that as well. But at the same time, my husband was diagnosed with an incurable disease. So I’ll drive the car until it falls apart then I’ll buy something else. I can only have so much stress in my life and losing my husband is gonna be hard enough. The dealer that we bought the car from said that he works with GWC and he could have his mechanic do all the work. But since they sold me a piece of crap, I certainly wasn’t gonna have his mechanic work on it. Other than that, we had a little bit of warranty work done on the car and our experience wasn't terribly bad. But it wasn't fantastic either.
Sonja, I am sorry to hear about your husband and your experience with the dealership. Please know that should you require any work on covered components, we will be here to help and can assist in finding a service facility from our network of preferred providers.
The business that I bought my vehicle from recommended GWC Warranty and that was the company they set me up with. But it’s definitely not something that I was happy with. The first time I had a deal with them, the radio in my vehicle had stopped working. I took the vehicle to the Ford dealership but apparently, my plan had exclusions in it. The agent told me the radio wasn’t covered. It was very confusing because a part of the radio was covered but another part was not. They paid some but I ended up having to pay 600 bucks out of pocket.
Then the second time I dealt with them, my air conditioner had stopped working. I took the vehicle to the Ford dealership, which is a five-star dealership in Texas and one of the top ones in the country. The guy called GWC but he was told that the way that the warranty works is that they would go find the cheapest aftermarket part that they can find and then that’s the amount that they would cover. I had a $100 deductible and my air conditioner job was supposedly covered. They paid $1,500 but it cost me $2,500.
They should be more inclusive with what they cover and not just the cheapest parts they can find. Mine is a Ford so obviously, I want Ford parts. That’s what most people would wanna do with their vehicle. This claim was near the end of my warranty period too, and it couldn’t have happened at a better time. It was still covered under the warranty but then to be out $2,500. The slogan of the warranty is “No Worries, Just Drive” too. GWC even called me to say I had to renew and I told them I was definitely not gonna renew.
Jonathan, I am sorry to hear about your experience. The parts your shop requested for your A/C repair were unfortunately much higher than the part we were able to obtain from one of our reliable parts providers. We provide these quality aftermarket parts in order to help control costs both when you purchase your service contract and when you have a repair. In this case, the factory part was preferred so we were able to provide an allowance equal to the cost of the part we sources. I apologize if there was any misunderstanding, and if you have any other questions, please don't hesitate to give us a call at 1-800-482-7357. Thank you for your feedback.
We never know what could happen with a vehicle so I decided to get a service contract. GWC Warranty's reps were very helpful but more in-depth information was needed. The overall coverage is good though and I’m pretty satisfied with my experience with GWC.
Thank you for the feedback Agustin!
When I bought my car at the car lot, they recommended that I purchase a service contract for it. GWC was at the car lot and I got a contract with them. I had several claims with them. One was with the key when I first got the car. It just stopped working. It didn't work for the vehicle, and at that point of time, I didn't have any other key. I took it to the Chevy dealership and the warranty covered one, and then I had to pay for the other one. The process was too long but it had some more to do with the dealership. It took two weeks which was way too long for just a little key. I also had another claim a couple of months ago with the AC, and GWC came in handy. I would've been out $1,100 or $1,200 by myself. The whole policy paid for itself. So, I'm glad I got it. The warranty service was good. I will recommend it just to be on the safe side because cars have problems and things happen. It'll save you a lot of trouble, a lot of time, and definitely a lot of money.
Thank you for the review, Marquette. It was our pleasure to help with your repair and we're glad that we can help provide some peace of mind as you drive your vehicle.
When I bought my truck, GWC's warranty was offered to me through the dealership. Buying a service contract seemed like a good idea at the time, so I went with it. One time, I blew up the transmission of my truck and they paid for it to get replaced. Their reps were always mostly pretty decent but it took a long time for them to get a representative to come down and look at my truck themselves. I was without a truck for three months. But for what it was, the warranty was worth it.
Thank you for the feedback, Jesse. We're glad your truck was fixed and we will certainly use your feedback to understand how we can provider a speedy claims experience.
My credit union wanted to make sure I had a warranty along with my purchase. I went with GWC and it has been fantastic. I had a transmission repair, and they took care of everything for me. It was prompt. There were no hassles as far as getting anything taken care of so I was very satisfied with the service.
Thanks for the feedback, Charles! We're glad to hear you've had a No Worries, Just Drive experience!
The dealer that I bought my vehicle from was charging me for every three months for the warranty and I feel as though they were overcharging me, so I called the warranty company, GWC Warranty, myself. I had a couple of friends that dealt with GWC. Plus, some of the places that fix cars say that GWC is a decent warranty company. I talked to Tom who quoted me a price at first and I told him it was a bit too much because I’m on a fixed income. So he put a supervisor on the phone and she made it right, where I can pay it. She gave me a three-year deal and it has been good ever since. The warranty covers most of the major parts and that’s what I was interested in. I would have wanted the drivetrain to be covered but really, all I got to do is buy brake pads and windshield wiper blades. I’d recommend GWC. If you’re not satisfied with your warranty, you need to call and talk to these people. They’re good people.
Thanks for the detailed feedback, George! We hope you find peace of mind in your GWC coverage!
When claiming a repair I thought it would be easy since their motto is "No worries just drive". Well that is great till claim time comes and you find out they won't pay the full shop labor/hour fee, they only pay what they feel is right for your area and in my case I didn't know of any shops that low or trust able. Then I also find out they don't cover the cost of all the parts or items needed to properly do the repair leaving you even more out of pocket. As a result of this I had to cover about 1/3 of the bill or try to find a cheap place within the approved rate and tell them not to do the job right and on top of that would likely need to pay for a tow from one shop to the other. This left me with worries and frustration as this was my only vehicle to transport my family in. Sadly it seems I was mislead when signing up for what was to be a simple, easy plan. No worries, just drive! But there are these exceptions you will worry about that they don't tell you till it's claim time.
Anthony, I am sorry to hear about your experience. For future claims, please feel free to give us a call and we'd be happy to locate a preferred shop that operates within your contract's labor rate. Thank you for your message.
I bought a high-end vehicle and wanted to make sure I had a good warranty. I was given a couple of companies to choose from, and based on the brochure that I read, I picked GWC because of the cost of the warranty, what the warranty covered, and the length of time but they could've explained things better. Then, I had an issue with the steering wheel automatically adjusting from the settings that I had. GWC gave me an idea of what my out-of-pocket expense would be and the Mercedes dealership handled all of that. But they worked it out with the warranty company. It took about four days to complete the repair and things were seamless to me.
Thank you for the review, Robert!
GWC Warranty was the one that was available at the dealership where I bought the truck. The dealer explained what was covered and what wasn't covered. He knew exactly what was covered and he was very professional. Also, I took it to where I bought it for different warranty procedures and everything was fine. I would just have to call down there and they would take care of everything. GWC took care of me more than once and they covered everything they said they were supposed to cover. If anyone asks about GWC, I would definitely tell them to buy the product.
Thanks for sharing your experience, Mark! It was our pleasure to help!
GWC warranty was offered to me at the dealership and we got their gold package. The dealer explained to me what the plan covered and how much it cost. My interactions with the people at GWC went smoothly and everything seemed okay as far as the claims process. My father and I own the auto repair shop where we had some work done and we’re the technicians. When we filed claims, GWC wanted to make sure that what we were stating wasn't wrong, so at one point, they had to send an adjuster who confirmed what we stated.
GWC wanted to put after-market parts though, and in certain parts you don’t use after-market as they’re known to fail prematurely. But that’s what GWC approved for, so we used after-market parts a couple of times. But they should put a factory part. I use after-market parts on customers’ cars, but there’s something that I know if I put it in, they’ll be back within three or six months, and then the customers will have to go with the factory part because the after-market parts don't last long. Nonetheless, GWC covered everything. The warranty is expired now, but I was pretty satisfied when I had it. If I would buy another car again, I’ll go with GWC.
Thanks for the review, Elias! It was our pleasure to help with your repair and to work with you shop as well.
I got the GWC Warranty for security purposes in case anything happened. But then, when something did happen, I had to jump through hoops to get things done. When I bought my car, the dash wasn't working and I got it replaced. The mileage was switched up because of the dash and I had to wait for a month and a half to get it switched back so I could get my warranty work done. Still, it was impossible to get in contact with anybody and everyone was telling me different things. I had to go through four or five people to figure out what I had to do to resolve the issue. I don’t want to go through all the hassle again of getting things done. I didn't like my experience with GWC.
Working its GWC warranty has been an absolute nightmare. My motor in my vehicle started smoking within a month and a half of owning it. After over a month of talking with adjusters (my car sitting at the mechanic this long) the company said they needed more proof and told my mechanic to take out the motor for diagnostic purposes. The inspector came out and agreed my whole motor needed to be replaced. The next day GWC chose to reject the claim due to sludge/lack of maintenance. Mind you, I had only owned the vehicle for a short time and had given it proper maintenance when it was in my possession.
The contract clearly states that the warranty will only be rejected for covered parts IF I had knowledge of this when the warranty was purchased. I did not. They are choosing to not cover a thing. And not only that, I’m stuck with 3,000 worth in labor charges for taking out and putting the motor back in. I was never made aware of the company that I would be responsible for these charges. The claims manager Ed was not helpful at all, did not seem to have any interest in helping me whatsoever. I feel completely scammed as this company has caused me more hassle than I could have even imagined.
I had a good experience at the dealer's when I purchased my GWC Warranty. They explained the coverage to me and had good knowledge about the product. Their claims reps are also good. When my mechanic filed a claim to them, everything was smooth. It's a good quality warranty and now I have confidence when driving.
Thanks for the review, Mandriel! We're glad you are having a No Worries, Just Drive experience!
This is my second time using my warranty for my 2005 Acura TL. The first experience was for a brake caliper. They cover the caliper. I had to pay for the pads. My power steering pump/rack was replace. I had to pay for the alignment along with the difference they did not cover in labor charges. I needed the alignment because of the malfunction, I needed the brake pad because of the caliper malfunction. This warranty is a joke.
Jeremi, I am sorry to hear about your experience. I asked our claims managers to look into your claims experience and after doing so, we can share that brake pads and alignments are maintenance items that are typically not covered by a service contract. I apologize if there was any confusion regarding your coverage.
I had bad past experiences with used cars and GWC was offered as a warranty provider at the dealership. I had a straightforward experience with the representative I purchased from. I had to make a claim the week I bought the warranty and the filing process was easy. The repair was completed within a day and I don’t have any issues with the quality of service GWC provides.
Thanks for sharing your No Worries, Just Drive experience, Phillip!
Purchase GWC Warranty when buying my used 05 Chevy Suburban. Heard some noises and figured to get it checked out. Went to the shop and was informed that my rear differential was bad and needed to be replaced. When the shop called GWC claims department to inform them that the rear differential was bad and it had metal shaving in the plate, the claims department needed more proof. Now when there is metal shaving coming from a part that obviously means that the part is bad. Furthermore I was told that GWC has a straight labor rate that they pay, and I could possibly have to pay for the remainder of the labor in which I shouldn’t be since I entrust on this warranty company. I was also told that some parts of the rear differential wouldn’t be covered. So I also may have to pay for some parts as well.
On top of that, I had to pay a $268.00 diagnostic fee for more diagnostic since GWC is requesting more proof of what part is actually going bad. I purchase the certified plus warranty which covered majority of the heavier parts such as the engine, transmission, 4 wheel drive axle parts etc. If the warranty that I have covers alternator then why is it so hard to cover a rear differential when that is a major component in a four wheel drive car. Overall I’m just not happy and I shouldn’t be stressing about this since I trusted the extended warranty to cover it for me. I have never dealt with a warranty company in which the customer has to pay for the diagnostic fee, the prorated labor and possible parts that are not covered.
Will, I am sorry to hear about your experience. I have spoken with our claims managers, and they have been in touch with your shop to explore ways in which we can help make this repair process a bit easier for you. I have sent you a private message with more details. Thank you for reaching out to us.
The company I purchased my car from only dealt with GWC, and one time, I took the car to the dealership and they submitted the claim for me. The go-through took a long time and the dealership had my car for about three months before GWC approved the claim but I was happy with what they covered. All in all, the quality of the GWC warranty service is good.
Thanks for sharing your feedback Jacqueline!
When I bought my car, the dealer told me they have an extra warranty for it. I asked how much it was so they told me and I said that I would take it because I have another car and it was the same model but different year. The purchasing experience was good. When the dealer explained the coverage, he just told me they provide that and if I have any problems, I can call GWC and tell them. They cover parts that they need to fix. The first time I had an issue was with the alternator and I filed a claim with them. I brought the car to shop and told the people there that I have insurance. I gave the information to them and they called the insurance. GWC's customer service was good. If there's a problem, there's a claim number and they send somebody to check and inspect the car.
The insurance people came, inspect and said that they will pay for it. They replaced that, but six months later, I got the same problem. I went back to the mechanic and asked them what was going on. I was told that they replaced the alternator. However, I asked the mechanic why do I have to replace it only six months later. He then told me that it was because the alternator I had is not a good one, just one of the cheaper ones.
I called the warranty people and said that I'm not happy because I checked how much they pay for the alternator. I then paid $100 for my deductible though the part is $200 only. The car is a Mercedes so it has to be replaced with a recent part. I told them that I don't want now a cheap part, I want a good one. Finally, they put something better and it took them a day to get my car back on the road.
Thanks for the review, Javier. We're sorry you had trouble with your alternator, but we hope you can now enjoy your Mercedes for many miles to come!
GWC seems they’d cover if anything goes wrong and they're a good insurance on cars when we checked other different providers. The representative who sold the warranty to me was excellent. I was taken back to the woman who did the title work and she was really nice and awesome. She told us about it piece by piece then we took it. Then we had a claim where the car's defroster has one that was cool and another one is coming out hot. They told us we could just drop the car off or wait for it, and we dropped it off. They had it fixed right away and the repair was completed in a day. I had no trouble paying for it too. I’d recommend GWC.
Thanks for the review, George! It was our pleasure to help and we're glad you had a speedy repair experience!
My car has been in the repair facility for 2 weeks and GWC didn't respond on time the services. First of all, the road assistance took more than 1 day to pick the car up. Diagnosis of the failure has been sent to GWC and they are asking for more information to get the same outputs. The services are very poor, starting to the behavior of the operators and the time to talk to them.
Carlos, I apologize for the delay on your claim. I have spoke with our claims managers who will be following up with the shop to check on the status of your diagnosis. One of our claims managers will also be giving you a call with an update later today. Thank you for sharing your feedback and we will work to make this situation right for you.
The dealer explained the GWC Warranty coverage well for me. I purchased a vehicle service contract since when vehicles are being sold, the people who sold them normally want customers to have that contract on the vehicles. Everything has a warranty today. If people don't have a warranty, they can't pay and can't get anything done.
Thanks for the review, Harvel! We're glad you enjoy your GWC Warranty service contract coverage!
When I bought the vehicle, GWC was offered so I took it. The reps gave a pamphlet and they shared with what the warranty covered. They told me everything I needed to know. One time, my rear end went on me and I called them directly to file the claim. They told me who would cover it and then, I called who the maintenance was. They took it from there and the repair took about two days. Now, my transmission went and I will use the warranty again. GWC's service is good and the cost is fair.
Thank you for sharing your No Worries, Just Drive experience, Domenic!
GWC Warranty expert review by Lauren Fix
Provides exclusionary coverage and stated component coverage for new and used vehicles. Vehicle service contracts are transferable to a new owner if you sell your car, which may increase your car’s overall value.
GWC Warranty coverage: GWC offers exclusionary coverage and stated component coverage. Exclusionary coverage gives drivers the highest level of protection by covering hundreds of components, parts and systems. Stated component coverage protects specific parts and systems listed in your contract.
Optional upgrades: You can opt to upgrade your coverage by adding things like your in-vehicle navigation system and sensors to your contract. Contact your selling dealer to find out all of your upgrade options.
New and used protection plans: GWC Warranty has protection plans for new and used vehicles, even if your new vehicle is still covered by a manufacturer’s warranty.
Transferrable coverage: Your GWC Warranty service contract can easily transfer to another car owner if you sell your vehicle. Follow the instructions for transferring your contract to a new owner on GWC Warranty’s website.
GWC Warranty repair shops: Over 3,000 service facilities nationwide partner with GWC Warranty. Find your local repair shop on GWC’s website.
Best for: drivers who want a vehicle service contract with easy access to partner repair shops.
GWC Warranty Company Information
- Social media:
- Company Name:
- GWC Warranty
- Company Type:
- Year Founded:
- P.O. Box 7900
- Postal Code:
- United States