GWC Warranty Reviews

Horrible warranty company. They charged you and approve you when they need your money, but when you need repairs, depending on the cost, they will deny your claims based on complete false parameters. GWC will make up any excuse about your car to NOT be responsible for the repair.

Gwc sucks. Yyes I didn’t read the fine print on the cancellation page. Yes I bought the vehicle. In Pennsylvania sold the truck. Cancelled the warranty and was told there is no refund on the warranty. Criminals in my mind so I’ve been informing everyone in my area to not purchase a warranty through Gwc. Only warranty company I’ve ever bought a warranty through and didn’t get my money back after cancellation. I only owned the vehicle for 10 months so I was basically robbed of 3000 roughly.

GWC is reprehensible, unethical, dishonest, and they offer as little help as possible. I purchased the platinum vehicle service contract and they did not honor it. They are polite, but, they are either unwilling or just incompetent and do not help. They pass the buck and do not follow up. After more than a month I am still waiting for refund. I am going to have a consumer attorney and/or a small claims suit. Bottom line. Do not purchase a service contract with GWC.

Beware to get an extended warranty with this company. They will do anything to try and get out of honoring a warranty. I brought my truck in and the dealership said the water pump is leaking and needs to be changed. They denied the claim because I didn’t have the coolant flushed at 150000 miles which has nothing to do with the water pump going bad. I only had 152000 miles on it. I would not recommend this company to anyone. Please beware and I hope this helps someone else so they don’t get screwed over like I did.

Every claim you submit gets denied somehow. No point in having them give you fake warranty even though I got their gold package. Waste of money. I should take them to court! Everything gets denied as "failed maintenance or rust isn't covered. Or it was a faulty installation". Every excuse in the book to deny covering anything.

What GWC has put our family through should be criminal, but their arbitration policies protect them from any sort accountability for their blatant theft. They sent two inspectors to basically deny coverage of a transmission which the mechanics clearly proved was the issue. This added hours to the diagnostic cost which they left us with. After finally complaining enough a third inspector was sent out. This one brought an instrument to evaluate the transmission...I'm not sure why the other two didn't bring one...oh yeah, because they were sent to deny coverage. At this point GWC said we had to update software which costs 250 dollars plus labor.

These people are the worst Service contracts for your car that you can ever get. They've had our car for two months at the garage for saying that they were gonna pay $5000 for the timing chain after two months they've only paid 1900 and they're saying they're not gonna pay the rest and so the garage is held the car for two months. We are getting a lawyer and we're gonna sue them because the shop is holding the car hostage because the service contract will not pay the bill for almost $3000. They're a scam and don't buy with them.

DO NOT BUY A WARRANTY FROM THIS COMPANY. They denied my engine claim using a completely false explanation that is not part of my contract. I submitted a claim for internal engine failure (scratched cylinder and piston ring failure). These are clearly internally lubricated parts, which my contract says are covered. The company denied my claim saying it was due to “carbon buildup.” I reviewed my entire contract and there is NO clause that excludes coverage for carbon buildup or combustion deposits. When I asked them to show me the exact clause, they admitted they could not provide one. They also refused to send me a written explanation, saying it could take “up to 30 business days,” which feels like an unnecessary delay.

GWC denies every claim submitted so far, but eventually had to cover repairs when pushed with undeniable proof. Even then a battle to get them to cover the repair. They do not have to provide facts to back up their denial of coverage. You can not sue them in court. Arbitration is costly and they know it. The company is GARBAGE and looks for any and every reason to deny. Do not waste your money with GWC. They provide crappy NON OEM replacements parts that have required on two major driveline repairs at least (2) faulty front end parts that leak. Still will not provide OEM or equal and will not cover the repair shops first second replacement. Horrible company. STAY AWAY as they will look for every possible angle to deny a valid claim repair.

I have a GWC Comprehensive Service Contract on my 2020 Lincoln Navigator L. Purchased with 98k just around 156k miles, I noticed an issue with the Shifting. I went into the dealership to have service completed and diagnosed. The transmission was bad and needed replacement. GWC warranty asked to see documents of if I had the Transmission service within the time the Manufacturer recommended. I showed them that I had it serviced before Ford recommended it. I always get my maintenance done early or on time, never late and I take care of the vehicle. They approved the transmissions from Ford OEM Motorcraft Transmission. Didn't even insist on using their own used ones; they just paid for a brand-new Ford OEM. It was around 3600 for parts and 1800 for labor. I don't have a deductible so they covered 100%.