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We bought an entire living room set from La-Z-Boy and paid $350 for a 5 year warranty through Guardian Warranty. Recently one of the electric recliners broke. We contacted Guardian, sent them pictures as they requested, then heard nothing. Three weeks later they sent out an 'inspector' who, in his report, deemed the chair "non-repairable - manufacture defect". Then, after another couple of weeks we contacted the warranty company and we continued to hear a recording saying "Your claim is being reviewed."
Finally, in desperation, we contacted the local La-Z-Boy Service department. They were able to come and get the chair, repair it and return it to us in 2 business days! They charged us $154 for pickup and delivery only - did not charge us for the repair. Since then, the only response we get from Guardian is "We are looking for parts." Well, according to La-Z-Boy, this chair has been discontinued and Guardian will not be able to get any parts. Never mind that their own Guardian appointed inspector told them it was not repairable. We have contacted them several times over a 2 month period with absolutely no help offered - each time it's a new excuse or no answer.
I spoke with them for the last time on Monday - they promised me someone would get back to me by Thursday... Today is Friday and I am done with the stress of trying to deal with these people. Now, today La-Z-Boy manager explained that Guardian would take anywhere from 6-10 weeks just to get a part, if it was available. Not to mention the weeks before and after that. So, basically, if we had waited to have the chair fixed (or replaced) by them, we would have been without a chair for 3-4 months at a minimum. We feel totally scammed by Guardian and buying their warranty was a total waste of $350. Never again. Warranty buyer beware.
I authorized a repair to be done before we were able to contact GWC, since it would have meant another day without our vehicle and a lost day of vacation. When my repair shop spoke with a claims adjuster, he told them it was an unauthorized repair because of that and they wouldn’t pay... End of story. Very poor in my opinion, but I realize that’s how they’re trained. I called and spoke to Tory (a manager) and explained the situation. He was very understanding and said that they would cover the repairs they felt were necessary as a “goodwill gesture.” So overall, I was happy that the leadership was helpful, but wish they would train their adjusters to be a bit more professional (should have passed my repair people over to someone above him that could make a better decision).
They just fix cars. They don't try to figure out a way to screw you out of having to do the repairs. Been dealing with them for 15 years. Just had my complete A/C system replaced on our 2013 Nissan Altima at 60,000 miles. If you have an Altima and don't have a warranty get ready to rob a bank.
I am having Problem with my 2011 Ford Edge which I purchased about a month and a half ago. Wrench warning light came on. It is the throttle body. When I called they said it was not covered. They consider that not part of the motor or drive train. Their contract is very misleading to say the least. I will not recommend this coverage to anyone. I paid 1500 dollars for this coverage. Not I am stuck with it. Please relay the message to anyone you know buying a car not to use this. Thanks.
Bought the warranty from Guardian for my Ford Escape. Bushing mounts went 3 times in 4 months before Guardian approved Ford certified parts. That amounted to several trips to the dealership and lots of headaches! Now, my transmission went. Guardian has to send out an "inspector" to make sure that the transmission is the issue and not something else - ok. Takes inspector 4 days until he can get to the dealership (that's 4 days without a vehicle). "Yes," says the inspector, "the transmission needs replaced." Is Guardian going to replace with a new one - NO. Will they replace with a certified refurbished transmission - NO. Where is my replacement transmission coming from you ask? A SALVAGE YARD! Enough said?
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My car started to jump a little if it's sitting in one spot too long so perform service came up on the dashboard. Long story short I took my vehicle up to the dealership to run a diagnostic and he said it was the valve body in my transmission that needed to be replaced. I said ok I'm covered because when I bought this warranty they told everything involving the transmission and engine would be covered. Well come to find out GWC doesn't cover any electrical breakdown even though it's a part of the transmission and without the transmission wouldn't work at all. I payed 2500 for this warranty to keep me from having to go thru this experience and GWC found a way to screw me. I wouldn't recommend this warranty company to a dog.
My experience with the customer service was and is horrible, Geesh they argue back at you and just rude. Remember I am the customer, I am how you make a living, SMH. My engine broke down. I had my vehicle towed to the repair facility. They contact GWC. Let them know what the diagnosis are and they ask for a tear down. Inspection reveals timing belt broke. Nothing lacking on my maintenance for my car, so I'm in the good, right? Only to learn that they are not going to pay for the tear down, they are telling me I have to pay for it, SMH. GWC warranty is a joke and I'm glad that they paid for a new transmission 2300 and an engine 1200. So at least I got something out of my 2000 I paid for the warranty, SMH.
Oh and I'm going to report and continue to share my experience with GWC because they are a false advertising company with no respect for their customers. I will not be to upset because at the end of the day I'm winning a little bit, but they better reimburse me for that damn tear down that they asked for. Being that the results are in my favor, why do I have to pay? I knew I had the car for 6 mos. There's no way I should be getting a new engine or transmission after only 6 mos.
I purchased an extended warranty for a 2004 VW Passat with 1.8t. VW is already involved in a class-action lawsuit regarding sludge build up in this engine, causing catastrophic failure ($6,000 to replace). Claim was filed on my behalf by Cochran VW in Pittsburgh. After almost two weeks, GWC sent a man out to confirm the issue, then promptly denied my claim for inadequate servicing of the engine. This is EXACTLY the known issue with this vehicle. It is my opinion that neither of these companies is behaving honestly and a thorough investigation of this is in order. I've contacted my attorney regarding this matter and I would love to hear from other aggrieved parties.
The purchase is in Mercedes-Benz auto-expo in Great Neck, New York. I got an extended warranty from the dealership called Guardian Warranty Corporation. I sold the Mercedes-Benz to another dealership as trade in. I called the warranty company and they told me that I could not get a refund on warranty. On the contract, I did not press this no refund.
Statement of complaint: I bought a 2002 Volvo S60 from an individual (private party) and accordingly transferred his warranty into my name. This warranty was with Guardian Corporation.
Unfortunately, I had to have the car in the shop to repair a rear differential and a transmission. During this time, I was driving a rent-a-car so time was money. Guardian only covers $25/day for rental cars for 4 days. 3 business days after the inspector reviewed my car (6 days after Guardian had been notified) Tom told my mechanic that Guardian would cover over $5,000, but would not give her anything in writing. Then, over the next 3 days, my mechanic followed up with Tom and Ed to get official approval and she was told that all actions were waiting on the owner. After never receiving a single phone call from Guardian, I hear about this through my mechanic. I call Guardian immediately. My adjuster, Tom at ext.118 tells me that he will only cover $3,000 saying that he previously mis-stated the number to my mechanic. When I asked him to break that down, he said that he would only cover ~$800 for the transmission (a part which was replaced with a refurbished transmission by County Transmissions through Guardian cost Guardian $3,000 alone in Fall of 2008). ~$300 for the door switch, and the rest was the rear differential. I do not know these numbers exactly because when I asked for these numbers in writing, Tom refused. I requested to be transferred to the manager, Ed at ext.111, who stated that the $5,000 conversation with my mechanic never happened. I am not sure how he can make such a bold statement.
Those are all sincere frustrations that I would like resolved, but my stopping point right now is my rear differential. I have contacted everyone that I know that specializes in repairing Volvos after the year 2000, and every single person tells me that the only way to replace a rear differential on this car is to buy a brand new part from Volvo (I believe at a cost of over $5000). I am told that the used part may render my car undriveable. Tom said that he read in "All Data" that a change to my vehicle's database could get around this problem. I asked him for his source, and its reference. He refused to provide it. I have since asked Ed for the source and reference, and he also refused to provide it. However, Ed did mention that Guardian's sole objective is to make sure that every part in my car is in mechanically working order, and the software was not his responsibility. Here in lies my concern. I am sincerely concerned that Guardian is going to leave me with a used part in my Volvo, which does not drive. Ed's criteria would be satisfied because everything mechanical is in working order. When I asked Ed for a written assurance that Guardian would pay for all mechanical labor required to get my car into drivable condition, he refused to give me a verbal assurance, and he continued to state that he would provide nothing in writing.
I then asked Tom and Ed for a written price estimate with reference-able parts so that my mechanic can utilize the used parts that Tom found so cheaply ($3,000 would not cover used parts according to my mechanic). They would not give me these references, nor would they give me a written quotation. They refused my requests.
Ed and Tom both told me that they needed to check with their repair shop to make sure that they could do the work (why do they do this after they quote me? ) I followed up with Tom and Ed every day for 4 business days only to finally reach Tom when he asked, "When are you going to bring your car to Dorsey Transmission?” Without input from Tom or Ed, I had been in contact with Jack at Dorsey Transmission for those 4 days, and he, nor I, had ever been notified that I was to bring my car in.
Proposed settlements: Now I have a dilemma: At this point, I do not trust Guardian to leave me with a working car without a written assurance. Tom and Ed have never given me a written quotation and a validated price estimate to take to my mechanic beyond the $5000 vs. $3000 verbal statements. What is actually approved and why? And as a sub-point, how can Guardian get away with only paying $800 for the same transmission in the same car that cost $3,000 18 months ago? I am sick and tired of the Guardian service, and never want to make that phone call again, but Ed refused my offer to let him buy out my contract.
Proposed settlements: Option A) A written assurance that my car will be able to drive my car off the lot of Dorsey Transmission. If repairs were done, then for under $500 ($100 deductible + up to $400 in software costs more than double their estimation). If repairs were not done, or if they couldn't be completed, then for free. Option B) Instead of paying my mechanic $3,000 to fix my car, they pay me $3,000 personally to tear up their contract and never speak with them again. I will then handle my car in my own way.
The adjuster was extremely rude and had no intention of helping.
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