GWC Warranty Reviews

Avoid GWC. Fraudulent business that will not cover much of what they claim to cover. They will allege certain repairs are pre-existing despite no proof. Their warranty claims to begin day one and mile one following the purchase but that's not true. Purchase a used car warranty from a company that actual covers what's stated in the sales materials.

This company is the worst. Do not get an auto warranty from them. Complete scam. Will not agree to pay anything. I have a comprehensive plan and have filed 4 claims all that fall under what is covered, and they do not pay anything and deny every claim. Do NOT use them.

DO NOT USE THIS COMPANY!!! SCAM! Find someone else. I purchased this warranty thinking it was from the dealership. They misrepresented themselves. My fault. Paid a fee of $255 to activate the warranty. I immediately called back to cancel (the next day) after researching with the dealership. I got no help from Guardian. Called multiple times to cancel only to get transferred somewhere else and put on hold for over an hour then hung up on when my turn came up. I called frequently over one month with the same results. On the occasion when someone answered, and you'd ask for help to cancel, you would either get transferred or hung up on. The staff is very rude and act as if you are an inconvenience. Do not do business with these people. It is a scam. They get your money and that's it. Please STAY AWAY!

If you are in the market for car purchase, and the dealer pushes this so-called extended warranty “GWC,” on you I STRONGLY RECOMMEND that you do get away from any car dealer that offers GWC. Any claims made under your warranty contract will be denied, they will come up with anything as a denial.

I wouldn't even give this company one star. They are awful. Bought a car back in June. Had no issues at the time of purchase. Drove the car home it sat for a few weeks due to me having a surgery and not being able to drive. When cleared I drove the car not even six miles and it lost all power (Land Rover) had the vehicle towed. Vehicle was towed to the dealership due to having no power. Diagnostics were ran and it needed a junction box. Dealership) land rover dealership) now says after more diagnostics car needs a head gasket. The car was NEVER overheating it just lost power. Warranty company isn't wanting to stand behind their contract stating the car has been being drove? How can a car be driven without power not to mention the dealership just put the junction box on 8/26/26 due to it being on back order. You can't talk to a manager when calling the company.

Beware!. Customer service is horrible if you are trying to get anything done. They use stall tactics to not move things forward. They also only provide the bare minimum amount needed for the cheapest possible option for a repair, which may not hold up and need to be repair again.

I bought at the time I bought my vehicle. I paid 400, dealership said they would pay half and it was a 6 month warranty but when I go to use it later I find out my dealership lied. The paperwork said 400 was only paid and it had expired due to mileage. DON'T TRUST THESE KIND OF WARRANTIES AND FOR SURE DEALERSHIPS THEY JUST WANT TO TAKE AS MUCH MONEY AS POSSIBLE FROM YOU

Just say NO to this warranty! Think I'm being messy? Be sure to read the entire book that comes with their warranty. DON'T cover diagnostic fees, hours rates are about $50 short, they know their warranty is garbage, so they put a clause in their book that states that you CANNOT cancel the contract. DON'T walk, run from this company!

GWC is a total fraud. They cover nothing. All they do is find a way not to pay. Don’t buy it. They’re crooks.

This company and the warranty they sell are a complete joke. They told the dealership one thing and us another. Either way, they weaseled their way out of paying for anything. Do not get this warranty! I wish I could give them a 0-star rating.

I bought an extended warranty from my dealer when I bought my new car. Six months later I get a letter that mentioned my car purchase and that I must contact Gaudian to initiate the coverage. I called and was told that they are the authorized warranty plan administrator. When they asked for money $264 I was told that due to recent changes and that this fee is a one time payment. I checked with KIA and they said that they do NOT have a relationship with Gaudian or their payment company WALCO. I called back to the company and was told sorry for the miscommunication. I was told my account would be cancelled and I would receive a credit for the payment I made.

The warranty contract specifies that my engine is covered under the contract but then they only wanted cover $150 out of a $1900 repair. They are a scam to get you to buy their warranty then refuse to pay for the repairs that are in the contract.

They cover nothing!!! Waste of money! On a 2018 Jeep Wrangler the oil filter housing is cracked!! They won’t cover it. This is NOT a wear and tear issue. This is the second claim I have tried to use my warranty for. They denied everything!

I wish zero stars were an option. Saying they have bad customer service implies they have customer service, which they do not. I had questions on the handling of my claim, of which they only covered about 50% when the warranty clearly should have covered 100%. The rep that I got on the phone spoke over me, wouldn't let me finish asking my questions and was basically a bully, just like the rest of the company. Uninformed, the call center is basically as useful as a garden variety FAQ, bunch of canned phrases, and information no one asked for/needs. They are exactly why no one raves about an extended warranty, they know they have you bent over a barrel, you need your car back, and it does not matter to them, they got your money already.

Unfortunately, I was given the opportunity to see how incompetent GWC Warranty Company really is.. I’ve waited over a month almost for them to approve my claim and yet I still get the runaround. GWC agents seem eager to help when answering the call, but For whatever reason, by the end of that call, the amount of in incompetency exudes from the mouth of each person I talk to. It’s an accurate representation of the “if It’s not happening to me, then why should I care” mentality. I would rather drink Mexican tap water through a straw than having to file a claim with GWC again.

Gave them a star (wasn't sure if I could have done a zero). Their company is a zero. They will do anything they can to deny a claim. Even if totally legitimate. Like talking to a bunch of carneys. Absolutely no integrity.

As an Auto Dealership located in Florida, we would highly recommend that you do not waste your time or money with this company. They will completely ignore your calls, emails, and messages. Good luck trying to sign up or file any sort of claim. This company has been nothing but ridiculous.

They will lie to you and tell you you have power train coverage. If that's the case I wouldn't have a motor with a hole in it after 7k miles. They use their lingo to say the part that broke inside the motor wasn't covered but yet it was connected to the motor that is covered. You better off staying away from dealerships because they're going to scam you just like these companies are, I have no way to put a $10,000 motor in a vehicle that I just bought in August of 2025 but less than 7,500 miles on it and boom motor blew. Please stay away from this. I'm likely going to take a huge credit hit because I don't know how I'm going to come up with the money because I still have to make my payment for the vehicle I bought that I can't use. Absolute terrible company. They do not care about you or your family or your circumstances. They just wanna be paid instead of caring to help.

Looking forward to not having to ever file a claim or if I do, then having a positive experience with the benefits. Used auto dealer's finance guy is a heck of a salesman, sold me the plan without much in writing about coverages and exclusions. Warranty contract is pricey, Comprehensive Package coverage includes the Power Train and Essential groups, plus vehicle electrical, steering and suspension. My 300 SRT8 has a tuned suspension system for economy, sport, and track modes. Electrical system is advanced for a vehicle made in 2013. Immediate downside I noticed is vehicle trim doesn't seem to be covered and the SRT8's carbon fiber trim accents are failing and peeling away from doors and center console.

If I could give 0 stars I would. This company is a SCAM! I bought a used vehicle from a dealer and purchased an aftermarket warranty. The vehicle had 1700 miles put on it since it was purchased when the brakes and power steering went out on the freeway going 60mph. The idler Pulley broke causing the belt to come off that caused the loss of steering and brakes. After getting the vehicle off the freeway and into a safe parking lot the pulley and belt was replaced. When the vehicle was started the check engine lights came on. The vehicle was then towed to a repair shop where it was determined the engine had overheated and needed a new engine which the warranty company will not cover. This is a $12,000.00 repair that I have to pay for out of pocket while going back and forth with this so called warranty company. DO NOT BUY A WARRANTY FROM THIS COMPANY!!!!

Horrible warranty company. They charged you and approve you when they need your money, but when you need repairs, depending on the cost, they will deny your claims based on complete false parameters. GWC will make up any excuse about your car to NOT be responsible for the repair.

Gwc sucks. Yyes I didn’t read the fine print on the cancellation page. Yes I bought the vehicle. In Pennsylvania sold the truck. Cancelled the warranty and was told there is no refund on the warranty. Criminals in my mind so I’ve been informing everyone in my area to not purchase a warranty through Gwc. Only warranty company I’ve ever bought a warranty through and didn’t get my money back after cancellation. I only owned the vehicle for 10 months so I was basically robbed of 3000 roughly.

GWC is reprehensible, unethical, dishonest, and they offer as little help as possible. I purchased the platinum vehicle service contract and they did not honor it. They are polite, but, they are either unwilling or just incompetent and do not help. They pass the buck and do not follow up. After more than a month I am still waiting for refund. I am going to have a consumer attorney and/or a small claims suit. Bottom line. Do not purchase a service contract with GWC.

Beware to get an extended warranty with this company. They will do anything to try and get out of honoring a warranty. I brought my truck in and the dealership said the water pump is leaking and needs to be changed. They denied the claim because I didn’t have the coolant flushed at 150000 miles which has nothing to do with the water pump going bad. I only had 152000 miles on it. I would not recommend this company to anyone. Please beware and I hope this helps someone else so they don’t get screwed over like I did.

Every claim you submit gets denied somehow. No point in having them give you fake warranty even though I got their gold package. Waste of money. I should take them to court! Everything gets denied as "failed maintenance or rust isn't covered. Or it was a faulty installation". Every excuse in the book to deny covering anything.

What GWC has put our family through should be criminal, but their arbitration policies protect them from any sort accountability for their blatant theft. They sent two inspectors to basically deny coverage of a transmission which the mechanics clearly proved was the issue. This added hours to the diagnostic cost which they left us with. After finally complaining enough a third inspector was sent out. This one brought an instrument to evaluate the transmission...I'm not sure why the other two didn't bring one...oh yeah, because they were sent to deny coverage. At this point GWC said we had to update software which costs 250 dollars plus labor.

These people are the worst Service contracts for your car that you can ever get. They've had our car for two months at the garage for saying that they were gonna pay $5000 for the timing chain after two months they've only paid 1900 and they're saying they're not gonna pay the rest and so the garage is held the car for two months. We are getting a lawyer and we're gonna sue them because the shop is holding the car hostage because the service contract will not pay the bill for almost $3000. They're a scam and don't buy with them.

DO NOT BUY A WARRANTY FROM THIS COMPANY. They denied my engine claim using a completely false explanation that is not part of my contract. I submitted a claim for internal engine failure (scratched cylinder and piston ring failure). These are clearly internally lubricated parts, which my contract says are covered. The company denied my claim saying it was due to “carbon buildup.” I reviewed my entire contract and there is NO clause that excludes coverage for carbon buildup or combustion deposits. When I asked them to show me the exact clause, they admitted they could not provide one. They also refused to send me a written explanation, saying it could take “up to 30 business days,” which feels like an unnecessary delay.

GWC denies every claim submitted so far, but eventually had to cover repairs when pushed with undeniable proof. Even then a battle to get them to cover the repair. They do not have to provide facts to back up their denial of coverage. You can not sue them in court. Arbitration is costly and they know it. The company is GARBAGE and looks for any and every reason to deny. Do not waste your money with GWC. They provide crappy NON OEM replacements parts that have required on two major driveline repairs at least (2) faulty front end parts that leak. Still will not provide OEM or equal and will not cover the repair shops first second replacement. Horrible company. STAY AWAY as they will look for every possible angle to deny a valid claim repair.

I have a GWC Comprehensive Service Contract on my 2020 Lincoln Navigator L. Purchased with 98k just around 156k miles, I noticed an issue with the Shifting. I went into the dealership to have service completed and diagnosed. The transmission was bad and needed replacement. GWC warranty asked to see documents of if I had the Transmission service within the time the Manufacturer recommended. I showed them that I had it serviced before Ford recommended it. I always get my maintenance done early or on time, never late and I take care of the vehicle. They approved the transmissions from Ford OEM Motorcraft Transmission. Didn't even insist on using their own used ones; they just paid for a brand-new Ford OEM. It was around 3600 for parts and 1800 for labor. I don't have a deductible so they covered 100%.

When I took my car to the shop for a covered repair, they informed me that GWC is known to deny claims. Within 24 hours, my claim was denied. The point of purchasing a warranty is for peace of mind, and it is clear that GWC does not provide peace of mind and they will go to great lengths to deny claims.

Do not buy a warranty from these people. They will not communicate with you. Only the repair shop. They won’t even allow you to open your own claim on your own policy. After that, they’ll do everything they can to deny the claim for bogus reasons. It’s a waste of money. Save what you would pay for the warranty to out towards your repair.

So this is for anyone who refinanced and realized you never used the warranty so you just decided to cancel it. (Dealer is also trash) I cancelled my warranty May 31, 2025 after having it for about 2 yrs (honestly about a year and a 1/2). It's September and I'm still wondering where it is; I thought it was my terrible dealer but no. GWC says "the funds have been misplaced." Sounds like a load of bologna; "it has to be tracked down and if it cannot be found, we'll issue another one is a couple of weeks." Left speechless, I then ask, "can you explain the sequence of events that led to this point?" After this lady said a few words that didn't really make sense, I said thank you have a nice day. I don't care whose fault it is, my check is in limbo and judging by this company's reviews it's either going to be a while before I get it or I won't at all. I'm a Taurus though...

DO NOT USE THEM! Paid $2100 for a warranty and car brake system went down 2 weeks after getting the car and they won't pay for it! Using 5 words in a 13 page warranty document to get out of paying for a $3000 brake system. Calling it "pre-existing"! Well YEAH! Isn't that what a warranty on a used car is for?!?

I purchased a GWC “Essential” warranty thinking it would give me peace of mind, but it’s been nothing but a disappointment. The contract sounds good on paper — covering engines, transmissions, drivetrain, etc. — but when it came time to file a claim, they found every possible way to deny it. My car had a transmission fluid leak, which directly threatens the internal transmission parts they supposedly cover. Instead of approving the repair, they hid behind fine print, claiming the transmission oil pan wasn’t covered. I was left with a repair bill of over $1,300 out of pocket, despite paying for a warranty that was supposed to handle exactly this kind of issue.

This Warranty is a scam. My certified mechanic sent GWC the problem with the car, they told him it would be covered when he called. He followed up with them today and they told him it was not covered due to pre-existing issues. My mechanic explained that there was no way for them or him to determine this was pre-existing. This is their way of not covering anything! They want to make money on people, but won't hold up their end. He told me they are a total scam. He couldn't believe this would not be covered. I am so glad I didn't purchase more than the minimum months. It's heartbreaking as a consumer.

Mickey Mouse racket of a company. I paid a premium for the Powertrain Plus warranty, which covers the engine, but my claim for an engine oil leak was denied. My frustration echoes that of many customers here. GWC can rot.

My Car Has Been in The Shop since May, Ridiculous To purchase a Warranty For peace of Mind and They Go To These Lengths To not honor their Warranty. Car lost power on the freeway, no warning lights or Previous issues, Just Stopped. Towed to Shop and Called Warranty, been 3 months and they’re still searching for the cause. After Reading these Reviews I’m worried that my warranty may have been a scam.

I would give this company a zero if I could. A complete waste of money. I was out of town and the engine went out on my truck. It took over a month to get a inspector to look out at my truck then denied claim. The ford dealership said they had never heard of the reason they denied my claim. 4650 dollar. Waste of money. A Ford dealership sold me this warranty. I had a good feeling about it until now.

Transmission went out on my 2020 F250. The truck sat at the dealership over 3 weeks until they decided to come out for their inspection. Then they spent almost 2 weeks trying to figure out what would be cheaper for them: a rebuild or new Transmission. A month and a half later the service department is still waiting on parts. I will never use GWC and I will encourage others to use alternatives.