GWC Warranty Reviews

We purchased a used car from a dealership, took it for a test drive, found no issues at the time and went ahead with the purchase, along with the GWC extended warranty. On the ride home we noticed a clicking sound when making sharp left turns. This was not noticeable to us during the test drive since the salesman had us taking a route that only made right turns. Thinking we would be covered by GWC’s extended warranty, we didn’t make much fuss about it.

I am an active duty member of the US Navy, and purchased a used van for my wife to drive as I am about to go overseas. The dealer included 90 days of GWC warranty coverage. The car ran fine and had no check engine lights during test drive. Soon after bringing home, the vehicle had a check engine light. I took it to a GWC approved facility, and they determined a blown head gasket. GWC denied coverage, stating that it was pre-existing issue. They inspected the vehicle prior to authorizing it for warranty coverage and found no problems. I don't see how the way that they operate is legal, and I am out stressing because now my spouse has no vehicle and I am running out of time. My JAG representative on base read the contract and believes that they are in violation of it by denying this work.

Do not pay your money to this company. I bought a used Lincoln in October of 2024. Took it in because of a fuel leak and the mechanic found a lot of other issues. Somehow, NOTHING IS COVERED BY THIS WARRANTY! While fixing the brakes the mechanic noticed that the rear calipers needed to be replaced. And although they are listed under things that are covered GWC will not honor the claim. My policy also can't be canceled so I can't even get any money back. So I paid for a useless pack of paper. DO NOT GET THIS WARRANTY! They will find any excuse to not cover your repairs.

Very poor management and bad bad bad customer service including the way they treat you. I have the vehicle more than a month at repair facility AAMCO Pennsauken NJ but GWC warranty company one of the worst ever car warranty company I ever seen. I would not recommend to anyone entire USA because they worst one in entire country. I have more than 2,000 bill In diagnosis and they didn't getting the answer. The repair shop is nice enough to tell them the cause of engine failure and I personally I have a lot of knowledge as well but GWC warranty kept asking the cause of falling the motor. I guess they need to hire more train people or required more training.

I bought a $3,000 policy with this company almost three years ago. The policy was for 3 years or 125, 511 miles/Used/Luxury Package. I recently brought it in a little under my mileage (around 110,000) for what came to be a temperature control issue. I called to ask about what the coverage would be for a rental car, twice. Both times I was told $50 a day or up to $250. Since I had to front the money, and the hard fact that money is extremely tight, I rented a car for only three days. It came to $187. I brought my car in on a Tuesday, this company didn't approve work until the last minute on Friday. Mind you, the car was evaluated the same day it was brought in. Parts had to be ordered and by the time they came in and work was done, my car wasn't finished until the following Thursday.

We finished a work on a customer car, since we started the diagnostic, we mentioned to the company we only take checks. So, we submitted the forms to get paid. At the end of the work, we submitted the invoice and waited to get paid, after a month of keep calling I was told they never received the form for the check payment, so I resubmitted. I waited another month, they said the check was mailed, but since I haven't received it yet, they will cancel the check and reissued another one. Waited another month and nothing, this time they said because they reissued a card payment and then they had to reissue a check, the process is taking longer. I told them I heard so many stories so far, cancel the check and pay me with a credit card, and she said I will have to wait 30 days for them to cancel the check and reissue a new one.

So I'm being told more pics is needed. At this point I request for a adjuster to be sent out. Pictures is not going to help. The axle is bad and there is no visual signs, and if there were it wouldn't be covered. If the boot is ripped or torn it's not covered, if the axle is completely broken it's not covered. But if it's bad and all boots are intact it suppose to be covered. The warranty is making all kinds of excuses to not pay. The rack and pinion is leaking fluid, they are saying that they need to see where it's leaking from. The pics clearly show it's leaking from the boot.

My car broke down on 7/27/23 and had to be towed to the dealership. They said the engine was no good and that they would replace it. After 4 weeks GWC sent a used engine to the repair facility and when they uncrated it, the mechanic stated that it looked like someone used a hammer and a crowbar to remove the engine from the previous vehicle. GWC adjusters have spent the last two weeks "reviewing their options", and when I call in to the office, the customer service representative always says that the adjusters are out and can't take my call.

I bought an expensive Chevrolet Diesel truck used at a dealership. I am a veteran, and retired public safety person. This truck was going to be my last truck I was probably ever going to buy. I have had the truck for about one year. It started to throw the check engine light and the code revealed the EGR bypass valve was going bad. This was actually a service bulletin from GM to be replaced but the previous owners did not have that done. (Not my fault.) I paid the $4500.00 for the extended "platinum," lol warranty because as this was my retirement truck. I wanted to make sure I had peace of mind as GWC says in their fish hook line, "no Worries. Just drive." Yeah.

This company false advertised their warranty policy and did not pay for all issues with my vehicle even when the the policy said it was covered. Beware!! They will find any and every reason not to make a payout under a claim. I was left responsible to pay out of pocket for things they decided not to cover even though the policy says they should. The customer service department lied to us on several occasions, and is only about finding a way to not cover your claim! I got scammed into buying this warranty.