GWC Warranty Reviews

I wish zero stars were an option. Saying they have bad customer service implies they have customer service, which they do not. I had questions on the handling of my claim, of which they only covered about 50% when the warranty clearly should have covered 100%. The rep that I got on the phone spoke over me, wouldn't let me finish asking my questions and was basically a bully, just like the rest of the company. Uninformed, the call center is basically as useful as a garden variety FAQ, bunch of canned phrases, and information no one asked for/needs. They are exactly why no one raves about an extended warranty, they know they have you bent over a barrel, you need your car back, and it does not matter to them, they got your money already.

Unfortunately, I was given the opportunity to see how incompetent GWC Warranty Company really is.. I’ve waited over a month almost for them to approve my claim and yet I still get the runaround. GWC agents seem eager to help when answering the call, but For whatever reason, by the end of that call, the amount of in incompetency exudes from the mouth of each person I talk to. It’s an accurate representation of the “if It’s not happening to me, then why should I care” mentality. I would rather drink Mexican tap water through a straw than having to file a claim with GWC again.

Gave them a star (wasn't sure if I could have done a zero). Their company is a zero. They will do anything they can to deny a claim. Even if totally legitimate. Like talking to a bunch of carneys. Absolutely no integrity.

As an Auto Dealership located in Florida, we would highly recommend that you do not waste your time or money with this company. They will completely ignore your calls, emails, and messages. Good luck trying to sign up or file any sort of claim. This company has been nothing but ridiculous.

They will lie to you and tell you you have power train coverage. If that's the case I wouldn't have a motor with a hole in it after 7k miles. They use their lingo to say the part that broke inside the motor wasn't covered but yet it was connected to the motor that is covered. You better off staying away from dealerships because they're going to scam you just like these companies are, I have no way to put a $10,000 motor in a vehicle that I just bought in August of 2025 but less than 7,500 miles on it and boom motor blew. Please stay away from this. I'm likely going to take a huge credit hit because I don't know how I'm going to come up with the money because I still have to make my payment for the vehicle I bought that I can't use. Absolute terrible company. They do not care about you or your family or your circumstances. They just wanna be paid instead of caring to help.

Looking forward to not having to ever file a claim or if I do, then having a positive experience with the benefits. Used auto dealer's finance guy is a heck of a salesman, sold me the plan without much in writing about coverages and exclusions. Warranty contract is pricey, Comprehensive Package coverage includes the Power Train and Essential groups, plus vehicle electrical, steering and suspension. My 300 SRT8 has a tuned suspension system for economy, sport, and track modes. Electrical system is advanced for a vehicle made in 2013. Immediate downside I noticed is vehicle trim doesn't seem to be covered and the SRT8's carbon fiber trim accents are failing and peeling away from doors and center console.

If I could give 0 stars I would. This company is a SCAM! I bought a used vehicle from a dealer and purchased an aftermarket warranty. The vehicle had 1700 miles put on it since it was purchased when the brakes and power steering went out on the freeway going 60mph. The idler Pulley broke causing the belt to come off that caused the loss of steering and brakes. After getting the vehicle off the freeway and into a safe parking lot the pulley and belt was replaced. When the vehicle was started the check engine lights came on. The vehicle was then towed to a repair shop where it was determined the engine had overheated and needed a new engine which the warranty company will not cover. This is a $12,000.00 repair that I have to pay for out of pocket while going back and forth with this so called warranty company. DO NOT BUY A WARRANTY FROM THIS COMPANY!!!!

Horrible warranty company. They charged you and approve you when they need your money, but when you need repairs, depending on the cost, they will deny your claims based on complete false parameters. GWC will make up any excuse about your car to NOT be responsible for the repair.

Gwc sucks. Yyes I didn’t read the fine print on the cancellation page. Yes I bought the vehicle. In Pennsylvania sold the truck. Cancelled the warranty and was told there is no refund on the warranty. Criminals in my mind so I’ve been informing everyone in my area to not purchase a warranty through Gwc. Only warranty company I’ve ever bought a warranty through and didn’t get my money back after cancellation. I only owned the vehicle for 10 months so I was basically robbed of 3000 roughly.

GWC is reprehensible, unethical, dishonest, and they offer as little help as possible. I purchased the platinum vehicle service contract and they did not honor it. They are polite, but, they are either unwilling or just incompetent and do not help. They pass the buck and do not follow up. After more than a month I am still waiting for refund. I am going to have a consumer attorney and/or a small claims suit. Bottom line. Do not purchase a service contract with GWC.