AA Auto Protection Reviews

Hi my name is Nelson **. I'm the owner of a Ford escape 2018, I leave this car at Mooresville Ford dealership, 151 E.Plaza Drive. On 01/24/2022 service advisor **. For weeks my claim has been sent to different departments of your company WITHOUT A WRITTEN RESPONSE TO MY CLAIM, my car engine is dead, already destroyed 2 vacuum pumps and almost kill my self. Please I need you to contact the dealer and some help with this claim, my income, car payments, insurance, everything in my financial situation is affected by this.

I listened to the sales pitch, then told them I would need to talk to my wife to discuss it. It was clear they didn't want me to do that and they continued to harass me to commit now. I told them I needed to do my homework and they told me I would be taken off the call list and my file would be closed if I did not commit on the spot. I told them thanks for the offer, but no thanks at that point and that they could close my file and take me off the list. The head guy Edward then told me he would not take me off the list and they would continue to call me until I opened up my wallet and committed to them and their warranty plan. At that point I said see ya later. I didn't buy anything, but with my experience I would say buyer beware! Seemed like a scam from the get go.

This company has been taking our monthly payments of almost $200 even up until yesterday for 6 months now. We received a notice in the mail a few weeks ago stating that the company is going out of business but will still uphold all current warranties. We received a certified letter in the mail last week stating that our warranties were being cancelled due to nonpayment. This letter was written over 6 months ago but not post marked until 02/25. The company will not answer. Instead has a voicemail. They refuse to respond to our calls. I have reported this as fraud to my bank. I have no faith I will get my money back but am hopeful to not lose any more. THIS IS A SCAM!!!!

Updated on 02/20/2020: Repeated voicemails to AA AUTO PROTECTION for over three days, still no return call from them. I was stuck paying the entire bill myself. I was a fool to purchase their extended auto warranty. Do not let them fool you, too. I wish I could give them negative stars. It would appear that being top-rated by both A.M. Best and ConsumerAffairs is meaningless.

I would have to say “BUYER BEWARE”. This is a company who has no problem taking your money however when it comes to placing a claim or getting into with customer service you can FORGET IT! We have called for a week straight trying to get through by using Katie’s ext ** and trying to do a new purchase just to get someone on the line. After about 11 mins it goes silent then sends you to a voice mail. SCAM SCAM SCAM!!!!

My credit card was charged 175.00 by this company and I did not authorize it. I was contacted over six months ago for a quote and never agreed to sign up for a policy. I have called the company several times and keep getting the run-a-round, the first rep claimed to not find a policy for me at all but had my email address in his system. Second rep, found my info using my cell phone number but could not give me any details on how the policy was opened nor could she cancel it as she did not work in that department. She said the cancellation department was closed for the holidays but would be open tomorrow (12/27). I will call again tomorrow and pray that the third time will be the charm. I have filed a complaint with the BBB and hope this company gets closed down (not before I get my refund though).

I purchased the coverage for my vehicle, paid the downpayment and canceled it a week later. I was told it was under the 30 day grace period so I'd receive a full refund and then a month later they took the monthly payment from my account and now won't return any of my calls.. I hope this review helps shed light on this fraudulent company.

Purchased an extended warranty on my husband's Rav4 in April that took effect in May. The car was totaled in an accident and we called to cancel and get our reimbursement. Followed the cancellation procedure and today 12-11-2019, we are still waiting for the refund. We paid over. $2600. with 2.5 weeks effectiveness. We are seniors in our 70's and are so frustrated and discontented with the treatment we are getting from Deena, Diana, Cory, David, Joseph and Manny. They continue to betray and deceit the customers with bogus statements. How this company is still in business is beyond me. Hopefully the negative complaints will ward off potential customers looking for extended warranty. Do your homework before purchasing. Don't get scammed by this company that is dishonest and misrepresented. The most horrible experience my husband and I have encountered while still waiting for our reimbursement.

I've purchased my 1st extended warranty on 02/03/2010 thru AA Auto Protect for my 2003 Mercedes SL-500 (VIN# **; the odometer reading at the time was 19,283 miles) with Gabe **, Ext#**. The coverage plan was 36/75,000 (months/miles) Royal New OEM Exclusionary Coverage with $100 deductible which Expired on 03/04/2013 for $2,485.00

I don’t even know where to begin. This warranty company is garbage. I purchased the elite plan for my f-150 and a year and a half later, my slip yoke needs repairs. They refuse to cover it, saying my warranty only covers “internally greased parts," yet that is literally what a slip yoke is. Once I clarified what the part was, they then said they wouldn’t cover the part because you have to cut a boot to access the part. They have Lied to me over and over again in regards to parts. I would not recommend this to anyone.

NISSAN Owners - DO NOT BUY. Regardless of what they tell you, this coverage will not cover your NISSAN vehicle transmission. On May 9th 2019, I purchased vehicle protection policy from AA Auto Protection. During the phone conversation, I expressed my needs, which were protection for my engine and transmission at the very least. After supplying the sale agent, Manny ** with all my full vehicle description (make, model, year, current mileage, etc), I was informed that the best package option would be the Powertrain Plus policy which covered the engine and transmission and a few other components. I agreed and we moved forward with the transaction.

Dear Consumer, think long and hard before signing up with this company. Make sure that you read all of the reviews. I purchase a policy 1 year and 3 months ago, in June 2019 I cancel because I upgraded my car. Called the company to see if one they received my cancellation notice and if there any type of refund. The rep was rude, stated that I only held the policy for 6 months and that they did not have a send a letter responding to my inquiry. I told him I would write a review about my experience and he stated that he would report me to the police. Since I work with the consumer and know the rules I told him to do that. Based on other reviews of this company, One needs to think long and hard before using them. I will not call on them again.

I purchased an extended warranty from them and after seven days decided to cancel. It has been a nightmare since. I continue to receive past due notices from both AA and Mepco (their billing firm) even after emailing numerous times that I cancelled and asked for a refund of my initial payment. All I get is passing the buck. Fortunately I noticed my bank not to accept any requests for payment since I was on auto pay. Beware of the sales people, they will promise you anything to sign you up and then you are on your own. Next step for me is legal action and filing a complaint with consumer affairs.

After 5 months of asking for documentation of my warranty purchase it was never sent. I stopped making my payments and still have not received my refund. Shawn at ext ** will not call me back or return my emails. My advice to any new customer get all necessary paperwork prior to paying. I was told I would receive a credit card and warranty info. I’m still waiting. Don’t fall for their B.S. Buy directly from a dealer. Dial ‭(888) 222-4445‬ ext **, talk to Shawn directly and ask him for my refund.

So I bought a policy from this company on Feb the 6th 2019. After a month and more than a 1000 miles of driving as the policy states. I took it to Lexus dealer to check on the fan of the AC it stopped working - by the way I asked Katie (sales person for AA Auto Protection) about the engine, transmission and AC - and she confirmed that the policy that I bought after that conversation are all included - now when I took the car to the dealer they refused to fix the AC, and when I called Katie she said, "Oh I do not know why your claim was denied, you should email your case administrator," wait what?!!! So when you want to sell us your service you call us 20 times per hour and when we file a claim you cannot contact the agent you can only email him??!! So basically it is a scam. They will not fix your car. DO NOT BUY. GO SOMEWHERE ELSE.

Transmission failure 2010 Malibu 6t45. The most disappointing thing about the extended warranty from AA Auto Protection is they are putting in a used transmission from LKQ with a 90 day warranty. The total job is costing 3800. Why waste money on a used transmission, mileage unknown instead of a remanufactured transmission from a reputable rebuilder with a better warranty.

This is the second time I have had this company warranty. And for the second time they do not honor my policy. They said my fuel pump went out because of something else that is not covered by the warranty so they refused to repair the fuel pump. So if you are not a mechanic you do not know all the parts then. It took 5 days for inspectors come out one more day for them to check it. And the third day they told me that they will not honor my warranty because something else made the problem go bad. So they will not honor none of the policy. Try to cancel the policy and no I cannot find anyone to notarize a letter stating the mileage because they do not provide a legal document for me to get this paper notarized. Been calling for 3 days. Still have not received the paperwork.

These people could sell a ketchup popsicle to a woman in a white dress. Had one claim with them and the dealership had to document that there were no aftermarket parts because the vehicle was too new. Then AA warranty tried to get the dealership to get parts from the junkyard to fix the problem. This was an electric door window switch for the passenger front window. The dealership told them they would only put in OEM Parts. After 5 days for something that had a 1 hour labor time, as warranty finally caved in and paid for the OEM part.

I started my contract 12/3/2018. Katie was the lady I spoke with. She spoke so highly of the company in which in return sold me. She then asked me how many miles was on the vehicle. I told her I was not sure as I was currently driving another vehicle and I do have 3 cars so not sure of the mileage. Katie stated to just guess the mileage. I stated to her, "I don't know maybe 4800 or 4900."

My mechanic put in a claim and before an inspection was done on my car the inspector that he talked with stated the claim would be denied. AND IT WAS. I've spoken with Lana an supervisor in Royal Administration whom apologized for the statement by Anthony the adjuster but I asked why would he make such a statement before inspection was done on my car. End result my claim was denied. Unbelievable?? I should have researched this company first.

This company has been awful. After paying them for a year, we needed a new transmission. However they will only put a junkyard transmission into our vehicle. They said their only requirement is make sure it runs again to get us back on the road. In contract they are suppose to cover up to 10,000 dollars, but are now saying they will only cover 2200. And that the administrator gets to make those decisions. I wish we would have never given this company a dime. They tell you what you want to hear to get your money but when the time comes that you need it, they do not cover what they are supposed to.

July 17 2017 I started coverage for my recently purchased car (used). I was denied coverage on 3 separate incidents regarding repairs. Aug 2018 ~ I called about cancelling my contract and spoke with Deanna. The documents requested was mailed in 2 days later. It must be stated how impossible it is to contact the individuals responsible for the refund process. Oct 30th ~ I spoke with a sales rep named David that stated my refund wasn't processed correctly. Same day I spoke with Deanna who stated I should get a notice within 5-10 business days. Nov 19th ~ still nothing, I left a voicemail for Mr. **. Nov 26th ~ (still no return call from **) I spoke with Deanna who stated she doesn't have any update on my process or an estimate of an amount and to email the manager **. Email sent.

In our service contract the engine is a covered named part; however, when our 2004 Isuzu Rodeo's engine ate itself - They refused to cover it. A bolt - integral to the engine and interior to the engine broke and destroyed the interior and now the entire engine and some other parts need to be replaced/repaired. We were asked to provide proof of all maintenance and oil changes. Over 70 pages of documentation was submitted. First, Juan said the bolt was an excluded part - but when we reviewed the contract he changed what he said and it is Not a Named Covered Part. The Dealership/Mechanic says the bolt is part of the engine and you don't get an engine without the bolt. We constantly have to play phone tag and have been unable to reach Juan's boss - message left, but no call back!

When the manufacturers warranty on our 2011 Honda Pilot ran out, my husband researched different companies to purchase an extended warranty. This company had a very high rating, offered a product that he liked, so he called and purchased the warranty. The contract would be effective until Feb 2020 or 105,000 miles. This was also to be a transferable warranty. On September 15, we sold our Pilot to a dealership, and the warranty was not transferable to a dealership. I contacted AA on October 4, 2018 and was told what I needed to do to cancel the warranty. On that same day, I mailed the letter and a copy of the odometer reading at the time of sale that was obtained from the dealership.

Talked to Josh when asking about coverage. Said I could pay $49.00 and easily refunded if I changed my mind about it. I changed my mind within 30 mins and canceled the policy, called many times for my refund, nothing. Finally went to my bank, to fill out papers. They are liars. Don't deal with them. Just stay away. Still waiting for my refund.

June 6, 2018 canceled my warranty after being in effect since June 26, 2017. Followed directions exactly for the canceling of this policy including a notary seal. Sent cancellation USPS return receipt requested for my protection. Deanna ** informed me I would receive refund by check. On August 9th and 10th left message at extension ** which is Deanna **. No returns calls. On August 13 reached Deanna ** and was informed my refund is for $502.26. On September 5, 2018 spoke with Deanna ** and now they wanted my banking information for the refund. No, I want my refund credited to my Discover Card you have on file ending in my last four digits which AA Auto Protection has for their prior automatic monthly payments. September 13th, 14th, 17th left message for Deanna ** with no return phone call.

They charge me almost 4k for the best protection with them and the first time I tried to use to replace a shifter assembly thru my authorized dealer, they said that it's not covered. Call them a few times. Had a dropped call couple times and they sent me a bunch of things that you have to do to cancel the contract. This is a scam. Be aware!!!

I purchased extended warranty with this scam company and paid extra for seals and gaskets. Took my car in for work and sent an appraisal adjuster to investigate my claims which were leaking seal. To my surprise they denied my car though I am paying extra for seals. Contacted them and referred to the cancellation department. Sent all the documents they require and to my surprise no refund!!! Sent 4 letters as of 13 Sept 2018 no response or refund!!! How can the BBB give them a high rating? I will do the same as the last person and do whatever I can to lower their rating and have their rating drop to 1 star!!! Next stop news media!!!

I purchase a warranty from this company and I am still waiting to have my car repaired. They was going to send an inspector to make sure that the dealer's service department was correct on what needed to be repaired. I asked the company was this going to occur on every work order if something needs to be repaired and they stated yes. This the first warranty company I dealt with that ever wanted to inspect every claim made to repair my car. Beware of this company, once you purchase this warranty it is very difficult to cancel after 30 days.

I wish they zero stars. STAY AWAY FROM THIS SCAM BUSINESS!!! Got the Platinum package. Turbo went on engine, a month in the shop getting the run around they finally come back and use the words wear and tear and claim denied. WTF is a warranty for but wear and tear. I’m going to haunt you, Attorney General, BBB, claims court and posting whenever I can. Stay away please!!! Trust me. Sounds great at first when you sign up, complete ** show after that.

I purchased a auto protection plan from AA Auto Protection. Matt ** was my consultant. I gave a down deposit and the payments were not supposed to come out until a month later. A week later I actually purchased a new vehicle and called Matt and cancelled the protection plan because obviously I now have a brand new vehicle and don't have that other vehicle anymore. Well that month past and they took the money out anyways. And I checked back on my bank account and they never refunded me the down deposit! I have called several times now and NOT ONE SINGLE PERSON IS HELPING ME! So now I am contacting my bank to dispute the charges and cancel any more charges from this company!!! And this is not a 24 hour company either, so I hope you never need a tow or help after hours!

AVOID--AVOID--AVOID! I filled out an online questionnaire seeking quote for auto warranty. Requested email quote. Received a few phone calls. Called back and left message on their answer phone to please not call, just email quote. Again another call and message. Called back, call was connected and then I had to wait 5/6 seconds for a man to begin speaking. After providing my name and that I was returning his call he indignantly asked what the call was in reference to?

I purchased a auto warranty which I was told by John ** was Platinum Bumper to Bumper. Now when I had my bumper to bumper from the dealership there was no problem if something went that was covered by the warranty. It was paid for after I paid my deductible. Well I had made sure that when I went looking for a warranty on my new Jeep I told John I wanted the same warranty. He assured me that this Platinum coverage was the one I was looking for so I bought this warranty back in 2016. Well this weekend for the first time I needed to use this warranty. I paid my deductible which was 100.00 dollars. My jeep dealer called the warranty company to get approval and was told that they would only give them a certain amount that the Jeep repair shop was asking for too much.

Since 10-02-2017 struggling for refund. SENT 4-1-18 NSF w/ penalty. AA Auto car warranty finally issued a refund 4-1-2018, that I got 4-9-18, and I deposited with less cash back. Receive notice from my bank the refund check was returned. NSF would not clear 4-10-18. Ran twice and did not clear, then ran check again 4-12-18 and did not clear, I got the copy of check back 4-16-18 and called AA Auto and they said they would reissue my check with increased $10.00 NSF I was charged. 1-800-222-4445 ext ** DENNA. She attempted to offer a direct deposit but needed my account number, and I refused to give her my bank account number. Then she offered to put the refund on my credit card but needed my credit card number to do that. I refused again and told her I wanted a Cashier’s check for my refund.

March 16, 2018. I Purchased a car in 2014. At about 1-2 weeks later I purchase a warranty with AA Auto Protection Lienholder Omnisure Group. Since then I only had two issues with the car and they refuse to pay both claims or only paid for certain things. They say due to wear and tear or item not covered under this warranty. I wish they would really explain the type of coverage that you are getting yourself into before purchasing. I feel like this warranty was a waste of money on my end. Any car with over 60000 miles has wear and tear. This is the absolute worst company I've ever dealt with in my life. I went by Consumer Affairs and that's why I bought the warranty. I will do whatever I take to give them bad reviews. I purchase a warranty for peace of mind not a headache. Now I will probably have to purchase another car because I can't afford to pay about $3500 worth of work because of nuts and bolts are not covered.

I cancelled my coverage per the terms and conditions and sent the necessary documentation as outlined in the coverage documents (also confirmed with representative - name available and actual email correspondence is saved). Agent keeps telling there is no problem and I should receive a check and I have not received the check. I have been following up since beginning of February, recently tried reaching out to supervisor Mr. ** multiple times and no response or has never answered the phone. I have confirmation that they received the documentation on 19-Dec-2017. My complaint is that they haven't refunded the amount they owe me per the contract terms. It seems it has happened to lot of consumers. Not sure how many consumers just gave up on their $2K and the company just made some unethical money from them!

I originally order extended auto service, extended coverage in January 26, 2018, with a down payment for $99.00. However, after receiving the contract registration booklet, I decided to call and cancel my coverage on February 13, 2018. I was told that I would have my refund credited to my account within 10 days. Per the contract terms on page 10 of their booklet it states: Cancellation requests received within the first thirty (30) days will received a full refund, less any approved claim amounts. I called back on Tuesday, February 27th, and the CSR answering the phone transferred me to voicemail. I left a message requesting a callback. No response. On Thursday, March 1st, going through their audio response system, press the options to get transferred for cancellation and left another message. No response.

Purchased a car. At 2 weeks later purchase their warranty. Had two issues with a car and they refuse to pay both claims. They say due to wear. There I was purchased with a hundred thousand miles. Any car with 100000 miles has wear and tear. I only had the car prior two weeks of the warranty. They tried to sell you some nonsense on the phone about wear and tear which makes absolutely no sense. This is the absolute worst company I've ever dealt with in my life. I went by Consumer Affairs and that's why I bought the warranty. What a mistake. I will do whatever I take to give them bad reviews. I purchase a warranty for peace of mind not a headache.

We subscribed to the AA Auto Protection Service. A situation arose in which we had to cancel the service within the 30 days. We spoke with Diana and she and her supervisor were very prompt in getting us our refund. They truly are a good and reputable company to deal with. Once our financial situation is where we want it, we plan on picking back up the plan. Thanks AA Auto Protection, we will be back and will also recommend you to our friends.

They are available when they need to sell you their warranty. But getting no help when it's time to cancel and receive my refund. I cancelled my policy 30 days after I got it, and been waiting for 5 months.