Has been in the industry for decades, offers plans backed by an A rating from A.M. Best on all warranty plans offered. Purchasing a warranty plan can sometimes prove to be a huge risk, especially if that company does not offer plans backed by an insurance carrier. AA Auto Protection has a long-standing record with plans backed by a high rating from A.M. Best. They'll offer a money back guarantee for 30 days after your initial purchase date of the contract. Let AA Auto Protection give you peace of mind while you’re on the road. Call today for a free quote!
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I purchased an extended warranty from them and after seven days decided to cancel. It has been a nightmare since. I continue to receive past due notices from both AA and Mepco (their billing firm) even after emailing numerous times that I cancelled and asked for a refund of my initial payment. All I get is passing the buck. Fortunately I noticed my bank not to accept any requests for payment since I was on auto pay. Beware of the sales people, they will promise you anything to sign you up and then you are on your own. Next step for me is legal action and filing a complaint with consumer affairs.
After 5 months of asking for documentation of my warranty purchase it was never sent. I stopped making my payments and still have not received my refund. Shawn at ext ** will not call me back or return my emails. My advice to any new customer get all necessary paperwork prior to paying. I was told I would receive a credit card and warranty info. I’m still waiting. Don’t fall for their B.S. Buy directly from a dealer. Dial (888) 222-4445 ext **, talk to Shawn directly and ask him for my refund.
So I bought a policy from this company on Feb the 6th 2019. After a month and more than a 1000 miles of driving as the policy states. I took it to Lexus dealer to check on the fan of the AC it stopped working - by the way I asked Katie (sales person for AA Auto Protection) about the engine, transmission and AC - and she confirmed that the policy that I bought after that conversation are all included - now when I took the car to the dealer they refused to fix the AC, and when I called Katie she said, "Oh I do not know why your claim was denied, you should email your case administrator," wait what?!!! So when you want to sell us your service you call us 20 times per hour and when we file a claim you cannot contact the agent you can only email him??!! So basically it is a scam. They will not fix your car. DO NOT BUY. GO SOMEWHERE ELSE.
Transmission failure 2010 Malibu 6t45. The most disappointing thing about the extended warranty from AA Auto Protection is they are putting in a used transmission from LKQ with a 90 day warranty. The total job is costing 3800. Why waste money on a used transmission, mileage unknown instead of a remanufactured transmission from a reputable rebuilder with a better warranty.
These people could sell a ketchup popsicle to a woman in a white dress. Had one claim with them and the dealership had to document that there were no aftermarket parts because the vehicle was too new. Then AA warranty tried to get the dealership to get parts from the junkyard to fix the problem. This was an electric door window switch for the passenger front window. The dealership told them they would only put in OEM Parts. After 5 days for something that had a 1 hour labor time, as warranty finally caved in and paid for the OEM part.
3 months later I traded in a for new vehicle. Sent all paperwork in for my partial refund of the policy. They said it would take 4 to 8 weeks. They said they received the refund paperwork they required November 1st. That I should have the refund by the first week in January. Mid- January I called again. They said my refund is $1244.66 and should have it any day. January 29... Calling again on January 30th with Attorney.
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I started my contract 12/3/2018. Katie was the lady I spoke with. She spoke so highly of the company in which in return sold me. She then asked me how many miles was on the vehicle. I told her I was not sure as I was currently driving another vehicle and I do have 3 cars so not sure of the mileage. Katie stated to just guess the mileage. I stated to her, "I don't know maybe 4800 or 4900."
Well, later found out she put 5100. I go to get vehicle fixed, and was informed can't be fixed due to mileage discrepancy. I was so confused. After contacting the warranty company, I was informed the contract said 5100, and the dealership is showing 5180. I informed them what they had was not accurate. I informed them what I told Katie. I even reached out to Katie and she stated she was going to fix it and send me the updated warranty. Never happened and did not hear from her until several days later. She then acted dumbfounded and stated she can pull the recorded conversation. I was like okay.
My vehicle has been in the shop over 2 weeks due to the mileage. I was told to provide documents showing the mileage on it. I did that. Provided everything I was told to provide. Then they came back and said they needed something totally different from what was originally stated. They needed a work order close to date starting contract. Ummm my vehicle didn't need to go to the shop so no I had nothing to show. But what they needed always changed. Then they stated they can cancel my contract due to this. I said, "Why, it is your fault not mine." So I asked them to cancel.
Every time I call now I am being transferred to different people, if the phone do not all of a sudden disconnect on their end. I informed them I have had warranty companies in the past, and by far they are the worse. I eventually went and got my vehicle. Still haven't heard back from them about cancelling. This is so sad to treat your customers this way. So embarrassing. And they also said if my mileage was right still it might not be covered. Never...
My mechanic put in a claim and before an inspection was done on my car the inspector that he talked with stated the claim would be denied. AND IT WAS. I've spoken with Lana an supervisor in Royal Administration whom apologized for the statement by Anthony the adjuster but I asked why would he make such a statement before inspection was done on my car. End result my claim was denied. Unbelievable?? I should have researched this company first.
This company has been awful. After paying them for a year, we needed a new transmission. However they will only put a junkyard transmission into our vehicle. They said their only requirement is make sure it runs again to get us back on the road. In contract they are suppose to cover up to 10,000 dollars, but are now saying they will only cover 2200. And that the administrator gets to make those decisions. I wish we would have never given this company a dime. They tell you what you want to hear to get your money but when the time comes that you need it, they do not cover what they are supposed to.
July 17 2017 I started coverage for my recently purchased car (used). I was denied coverage on 3 separate incidents regarding repairs. Aug 2018 ~ I called about cancelling my contract and spoke with Deanna. The documents requested was mailed in 2 days later. It must be stated how impossible it is to contact the individuals responsible for the refund process. Oct 30th ~ I spoke with a sales rep named David that stated my refund wasn't processed correctly. Same day I spoke with Deanna who stated I should get a notice within 5-10 business days. Nov 19th ~ still nothing, I left a voicemail for Mr. **. Nov 26th ~ (still no return call from **) I spoke with Deanna who stated she doesn't have any update on my process or an estimate of an amount and to email the manager **. Email sent.
As of today (Dec 6th 2018), no email or call back from Mr. ** and I cannot get in contact with Deanna as usual. Sales rep Kyle has no answers and forwards me to a voicemail. I call back and speak to a second sales rep, Manny, still no answers and claims there is no one else I can speak to. Customer service emailed. I deposited $1000.00 at the start of my coverage trusting this company with my vehicle and was denied 3 times. I was enrolled in autopay and ever had an issue with payments in the year I was covered. I haven't and shouldn't have to resort to daily calls, voicemails, or emails to get any information regarding what's going on.
It is unbelievable how bad this business is with handling this process. Then to be told that there is no one above Mr. ** or anyone besides Deanna that I can speak to and I am left to chase two people that will not return calls or emails with me. I find it hard to believe that such bad practices and a team of people handling this situation so unprofessionally does not have a corporate to answer to. To those doing their research, take these reviews seriously and do not conduct business with this company. Read the contract fine print. You are certainly better off saving money for repairs instead. I won't say it's a scam but it feels like one. Signing up with AA Auto Protection was one of those worst decisions I could've ever made.
In our service contract the engine is a covered named part; however, when our 2004 Isuzu Rodeo's engine ate itself - They refused to cover it. A bolt - integral to the engine and interior to the engine broke and destroyed the interior and now the entire engine and some other parts need to be replaced/repaired. We were asked to provide proof of all maintenance and oil changes. Over 70 pages of documentation was submitted. First, Juan said the bolt was an excluded part - but when we reviewed the contract he changed what he said and it is Not a Named Covered Part. The Dealership/Mechanic says the bolt is part of the engine and you don't get an engine without the bolt. We constantly have to play phone tag and have been unable to reach Juan's boss - message left, but no call back!
When the manufacturers warranty on our 2011 Honda Pilot ran out, my husband researched different companies to purchase an extended warranty. This company had a very high rating, offered a product that he liked, so he called and purchased the warranty. The contract would be effective until Feb 2020 or 105,000 miles. This was also to be a transferable warranty. On September 15, we sold our Pilot to a dealership, and the warranty was not transferable to a dealership. I contacted AA on October 4, 2018 and was told what I needed to do to cancel the warranty. On that same day, I mailed the letter and a copy of the odometer reading at the time of sale that was obtained from the dealership.
When I hadn’t heard anything further, I started trying to contact AA. I chose the option that I was an existing customer and repeatedly was left listening to elevator music until the call finally rolled over to voicemail. No calls have been returned. I called AA again today, and instead of choking the option of existing or new customer, I just let their phone message play through. After less than 30 seconds a gentleman answered and asked how he could help. I explained the situation to him and he stated, “Oh, let me transfer you to that department.” I listened to elevator music for 15 more minutes before the music stopped, without anyone ever answered the call. As best I can figure, they owe me approximately $650. Tomorrow I contact the FTC.
Talked to Josh when asking about coverage. Said I could pay $49.00 and easily refunded if I changed my mind about it. I changed my mind within 30 mins and canceled the policy, called many times for my refund, nothing. Finally went to my bank, to fill out papers. They are liars. Don't deal with them. Just stay away. Still waiting for my refund.
Received an email with a credit transaction number on 10/1/18 for my Discover refund. This morning my refund posted to my credit card account. Thank you.
June 6, 2018 canceled my warranty after being in effect since June 26, 2017. Followed directions exactly for the canceling of this policy including a notary seal. Sent cancellation USPS return receipt requested for my protection. Deanna ** informed me I would receive refund by check. On August 9th and 10th left message at extension ** which is Deanna **. No returns calls. On August 13 reached Deanna ** and was informed my refund is for $502.26. On September 5, 2018 spoke with Deanna ** and now they wanted my banking information for the refund. No, I want my refund credited to my Discover Card you have on file ending in my last four digits which AA Auto Protection has for their prior automatic monthly payments. September 13th, 14th, 17th left message for Deanna ** with no return phone call.
September 18 was able to reach Deanna **. Asked for the person in charge of the refunds which is Jim ** extension **. Left message for him to phone me or refund me my dollars. No return phone call. 9/18/18 emailed Deanna ** regarding my refund. 9/19/18 left message again for Jim **. Spoke to Deanna **. She has no answers but has informed me it has nothing to do with me doing something wrong. 9/20/18 Left message and finally after several attempts reached Deanna **. Jim ** to refund mine and several other people within one day. I was assured that this company does not have a cash flow problem. 9/21/18 Deanna ** Jim ** to push the button and refund monies today. 9/24/18 Left message and I phoned back again for Deanna **. She stated Jim (**) on Friday did the refunds. He told her "done."
I asked her if he batched the refunds. She told me I that I know what I'm speaking about but she doesn't have that information. 9/25/18 Deanna ** is not answering her phone and neither is Jim ** (left message again). I have been told this company has been working on other things and as not had time to refund my money. In addition, I have been told there is no cash flow problems. And I keep getting the runaround. There is something wrong with this company when they cannot uphold their own contract when they expect the consumer to follow their policy.
I am still waiting for my refund as of 9/25/18. My concern is this company continues to write policies and may continue to hold their customers' refunds. I want my refund of $502.26 credited to my Discover Card as agreed to ASAP as their warranty states. "After 30 days if canceled with no claims a refund is issued for the prorated unused portion of the service contract coverage." I had Zero claims.
They charge me almost 4k for the best protection with them and the first time I tried to use to replace a shifter assembly thru my authorized dealer, they said that it's not covered. Call them a few times. Had a dropped call couple times and they sent me a bunch of things that you have to do to cancel the contract. This is a scam. Be aware!!!
I purchased extended warranty with this scam company and paid extra for seals and gaskets. Took my car in for work and sent an appraisal adjuster to investigate my claims which were leaking seal. To my surprise they denied my car though I am paying extra for seals. Contacted them and referred to the cancellation department. Sent all the documents they require and to my surprise no refund!!! Sent 4 letters as of 13 Sept 2018 no response or refund!!! How can the BBB give them a high rating? I will do the same as the last person and do whatever I can to lower their rating and have their rating drop to 1 star!!! Next stop news media!!!
I purchase a warranty from this company and I am still waiting to have my car repaired. They was going to send an inspector to make sure that the dealer's service department was correct on what needed to be repaired. I asked the company was this going to occur on every work order if something needs to be repaired and they stated yes. This the first warranty company I dealt with that ever wanted to inspect every claim made to repair my car. Beware of this company, once you purchase this warranty it is very difficult to cancel after 30 days.
I wish they zero stars. STAY AWAY FROM THIS SCAM BUSINESS!!! Got the Platinum package. Turbo went on engine, a month in the shop getting the run around they finally come back and use the words wear and tear and claim denied. WTF is a warranty for but wear and tear. I’m going to haunt you, Attorney General, BBB, claims court and posting whenever I can. Stay away please!!! Trust me. Sounds great at first when you sign up, complete ** show after that.
I purchased a auto protection plan from AA Auto Protection. Matt ** was my consultant. I gave a down deposit and the payments were not supposed to come out until a month later. A week later I actually purchased a new vehicle and called Matt and cancelled the protection plan because obviously I now have a brand new vehicle and don't have that other vehicle anymore. Well that month past and they took the money out anyways. And I checked back on my bank account and they never refunded me the down deposit! I have called several times now and NOT ONE SINGLE PERSON IS HELPING ME! So now I am contacting my bank to dispute the charges and cancel any more charges from this company!!! And this is not a 24 hour company either, so I hope you never need a tow or help after hours!
AVOID--AVOID--AVOID! I filled out an online questionnaire seeking quote for auto warranty. Requested email quote. Received a few phone calls. Called back and left message on their answer phone to please not call, just email quote. Again another call and message. Called back, call was connected and then I had to wait 5/6 seconds for a man to begin speaking. After providing my name and that I was returning his call he indignantly asked what the call was in reference to?
Annoyed and now hostile, I said, "**, I don't appreciate hanging on for several seconds and said that I had left a message for email contact." He abruptly said he did not appreciate my language. Politely I told him that I wished not to do business with he or his firm, to please remove my name and email address from their records and said goodbye and disconnected the call. With a minute I then received a deluge 14+ until I was able to block the incoming emails from Matthew. Very poor telephone skills. 0/10, with 10 being best, AA Auto registers a ZERO.
I purchased a auto warranty which I was told by John ** was Platinum Bumper to Bumper. Now when I had my bumper to bumper from the dealership there was no problem if something went that was covered by the warranty. It was paid for after I paid my deductible. Well I had made sure that when I went looking for a warranty on my new Jeep I told John I wanted the same warranty. He assured me that this Platinum coverage was the one I was looking for so I bought this warranty back in 2016. Well this weekend for the first time I needed to use this warranty. I paid my deductible which was 100.00 dollars. My jeep dealer called the warranty company to get approval and was told that they would only give them a certain amount that the Jeep repair shop was asking for too much.
Now he told me that this is what it cost them for the parts and that after what the warranty company would pay them that I would have to also pay another 180.00 beside the 100.00 deductible that I had already paid. Never mind the 2200.00 I paid for the Platinum policy. So what am I suppose to do? Run around to different shops to find someone who will do it for what this warranty company is willing to pay? This is a complete ripoff that they are pulling. Now I'm out 2200.00 dollars plus the 100.00 deductible. My jeep hasn't been repaired. I am also putting a complaint in with the Better Business and also John ** doesn't even have the courtesy to call me back.
Since 10-02-2017 struggling for refund. SENT 4-1-18 NSF w/ penalty. AA Auto car warranty finally issued a refund 4-1-2018, that I got 4-9-18, and I deposited with less cash back. Receive notice from my bank the refund check was returned. NSF would not clear 4-10-18. Ran twice and did not clear, then ran check again 4-12-18 and did not clear, I got the copy of check back 4-16-18 and called AA Auto and they said they would reissue my check with increased $10.00 NSF I was charged. 1-800-222-4445 ext ** DENNA. She attempted to offer a direct deposit but needed my account number, and I refused to give her my bank account number. Then she offered to put the refund on my credit card but needed my credit card number to do that. I refused again and told her I wanted a Cashier’s check for my refund.
She had the least concern and told me, "We don't do cashier’s checks here. You'll just have to wait if you don't want us doing a direct deposit to your bank." End of conversation and I told her I will be looking for the refund check in the mail then. She did not say when my refund would be reissued either. I called back today 4-19 -2018. Asked when my check would be mailed and avoid to answer with reminding me, “We already talked 2 days ago about this and you will get it mailed cause you don't want us depositing it in your bank.” Again I demanded when is my check going to be mailed, when??? Then I was put on hold about a minute, and then told, the check will be mailed today (Today 4-19-2018). AA Auto refunds are sponsored with a parent company IVY LEAGUE International LTD, Longhorn, PA. 19047. The bank name Commerce no longer exist but merged under TD Bank Longhorn, PA. Phone 1-215-757-1891.
I called this bank 4-17-18 and confirmed that this account had enough to cover my bounced check and he said he did not know why that happened. Now this parent company is my next step. AA Auto has shady employees??? Question this whole heartily and there is nobody yet to fix my dilemma, and oh yes I hope the police does take action soon, I have been in contact with them as well. Nor did I get a break down of my refund calculations either.
March 16, 2018. I Purchased a car in 2014. At about 1-2 weeks later I purchase a warranty with AA Auto Protection Lienholder Omnisure Group. Since then I only had two issues with the car and they refuse to pay both claims or only paid for certain things. They say due to wear and tear or item not covered under this warranty. I wish they would really explain the type of coverage that you are getting yourself into before purchasing. I feel like this warranty was a waste of money on my end. Any car with over 60000 miles has wear and tear. This is the absolute worst company I've ever dealt with in my life. I went by Consumer Affairs and that's why I bought the warranty. I will do whatever I take to give them bad reviews. I purchase a warranty for peace of mind not a headache. Now I will probably have to purchase another car because I can't afford to pay about $3500 worth of work because of nuts and bolts are not covered.
They tell you, "All you have to do is go to a dealership, show them your warranty card and we will handle the rest." That did not happen. Not even one time. I want people to be aware of this company because all they do is take people's money and no further. I will be posting ads everywhere about this company. I've never dealt with anybody like this ever in my life. By the way one star is too much. What a waste of $1.740.00. Thanks for nothing.
I cancelled my coverage per the terms and conditions and sent the necessary documentation as outlined in the coverage documents (also confirmed with representative - name available and actual email correspondence is saved). Agent keeps telling there is no problem and I should receive a check and I have not received the check. I have been following up since beginning of February, recently tried reaching out to supervisor Mr. ** multiple times and no response or has never answered the phone. I have confirmation that they received the documentation on 19-Dec-2017. My complaint is that they haven't refunded the amount they owe me per the contract terms. It seems it has happened to lot of consumers. Not sure how many consumers just gave up on their $2K and the company just made some unethical money from them!
I originally order extended auto service, extended coverage in January 26, 2018, with a down payment for $99.00. However, after receiving the contract registration booklet, I decided to call and cancel my coverage on February 13, 2018. I was told that I would have my refund credited to my account within 10 days. Per the contract terms on page 10 of their booklet it states: Cancellation requests received within the first thirty (30) days will received a full refund, less any approved claim amounts. I called back on Tuesday, February 27th, and the CSR answering the phone transferred me to voicemail. I left a message requesting a callback. No response. On Thursday, March 1st, going through their audio response system, press the options to get transferred for cancellation and left another message. No response.
On Friday, March 2nd, called the Service Contract Administration found on page 12 of AA Auto Protection Contract booklet, only to be told that the contract was NOT yet canceled and was still active. On Monday, March 5th, called again, this time getting a young lady who told me that my account was canceled and was going to transferred my call to her boss. He had told me that a credit had been issued previously, and he would e-mail me documentation to give my back regarding this transaction. However, when I did get his e-mail, the credit issued for the full amount of $99.00 was dated March 5, 2018, the date of his email. These people do not response to voicemail or email when left with them. Totally disgusted with this poor customer service and glad I have canceled my account.
Purchased a car. At 2 weeks later purchase their warranty. Had two issues with a car and they refuse to pay both claims. They say due to wear. There I was purchased with a hundred thousand miles. Any car with 100000 miles has wear and tear. I only had the car prior two weeks of the warranty. They tried to sell you some nonsense on the phone about wear and tear which makes absolutely no sense. This is the absolute worst company I've ever dealt with in my life. I went by Consumer Affairs and that's why I bought the warranty. What a mistake. I will do whatever I take to give them bad reviews. I purchase a warranty for peace of mind not a headache.
I even have a recorded conversation of the gentleman who sold me the warranty telling me, "All you have to do is going to a dealership show them your warranty card and we will call up and pay them with our credit card." That did not happen not even one time. I want people to be aware of this company because all they do is take people's money and no further I will be posting ads everywhere about this company. I've never dealt with anybody like this ever in my life. By the way one star is too much.
We subscribed to the AA Auto Protection Service. A situation arose in which we had to cancel the service within the 30 days. We spoke with Diana and she and her supervisor were very prompt in getting us our refund. They truly are a good and reputable company to deal with. Once our financial situation is where we want it, we plan on picking back up the plan. Thanks AA Auto Protection, we will be back and will also recommend you to our friends.
They are available when they need to sell you their warranty. But getting no help when it's time to cancel and receive my refund. I cancelled my policy 30 days after I got it, and been waiting for 5 months.
In Sept 2017 I purchases a plan from AA Auto. Within 10 days, I contacted them and advised I changed my mind. After trying to unsuccessfully trying to tab me until keeping my coverage by lowering TBD cost, I was told my initial payment of 59 would be refunded. Payment was not refunded and I also was charged again for the service I canceled. I called back again today. As soon as my call was answered and I started explaining reason for call, Josh disconnected my call and now each time I call I get a message to leave a message and someone will get back to me. Totally not acceptable. This caused several items of mine to be returned unpaid.
Beware this coverage is a sham. The sales team will sell you a dream warranty to get you to purchase, but when you need to use your coverage, additional reasons as to why and when the coverage will apply changes. We brought our vehicle into the dealership TWICE for repair and were told it was covered under our plan, only to be told the opposite once an agent was sent to review the claim. We were told it was denied due to a pre-existing condition, but the dealership denounced that claim both times. They had no proof to determine that, in fact, the agent did nothing but take a picture while at the dealership, so that can't prove when the issue occurred. Because we were denied both times, we were left with repair costs for thousands of dollars. Don't buy this warranty, you are better off going with the dealership when you purchase the vehicle. We will be canceling our plan and requesting a full refund for denial of coverage.
Omnisure took my plan payments for 10 months for AA AUTO PROTECTION of Langhorne, Pa. Surrendered my car through my bankruptcy, cancelled payments with Omnisure and was promised a partial refund. Sent all info they wanted in May, it's been 9 weeks, no refund, no response from them. Saw online there is a Federal lawsuit since 2015 for non payment of refunds. Don't use them or Omnisure, total scam.
AA Auto Protection expert review by Lauren Fix
Offers a unique variety of customizable plans with nationwide service, 24/7 roadside assistance and easy payment plans. Secure a high level of coverage through this company’s online portal.
Instant quote: Receive an instant quote on your extended auto warranty when you complete a short form on AA Auto Protection’s website. Your information is always kept secure, and they never share it with a third party.
Customized payment plans: AA Auto Protection wants their customers to feel comfortable with the amount of money they pay for coverage each month, which is why they offer easy payment plans. Contact a specialist to find out what payment options are available for you that will meet your needs and budget.
Specials: Check AA Auto Protection’s website to find out what specials they are currently running that can save you money on your coverage plan.
Plan variety: No two drivers have the same coverage needs, which is why AA Auto Protection offers a variety of different plans. Read specifics on their website, or call to speak to a representative about which plan will work best for you.
Transferable: Your coverage agreement can be transferred to a private party at any point during its term, which can be a selling point if you are considering selling your vehicle during the timeframe of your coverage plan.
Best for: AA Auto Protection is best for used car owners, busy families and drivers who drive numerous miles.
AA Auto Protection Company Information
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- AA Auto Protection
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