AA Auto Protection Reviews

Hi my name is Nelson **. I'm the owner of a Ford escape 2018, I leave this car at Mooresville Ford dealership, 151 E.Plaza Drive. On 01/24/2022 service advisor **. For weeks my claim has been sent to different departments of your company WITHOUT A WRITTEN RESPONSE TO MY CLAIM, my car engine is dead, already destroyed 2 vacuum pumps and almost kill my self. Please I need you to contact the dealer and some help with this claim, my income, car payments, insurance, everything in my financial situation is affected by this.

I listened to the sales pitch, then told them I would need to talk to my wife to discuss it. It was clear they didn't want me to do that and they continued to harass me to commit now. I told them I needed to do my homework and they told me I would be taken off the call list and my file would be closed if I did not commit on the spot. I told them thanks for the offer, but no thanks at that point and that they could close my file and take me off the list. The head guy Edward then told me he would not take me off the list and they would continue to call me until I opened up my wallet and committed to them and their warranty plan. At that point I said see ya later. I didn't buy anything, but with my experience I would say buyer beware! Seemed like a scam from the get go.

This company has been taking our monthly payments of almost $200 even up until yesterday for 6 months now. We received a notice in the mail a few weeks ago stating that the company is going out of business but will still uphold all current warranties. We received a certified letter in the mail last week stating that our warranties were being cancelled due to nonpayment. This letter was written over 6 months ago but not post marked until 02/25. The company will not answer. Instead has a voicemail. They refuse to respond to our calls. I have reported this as fraud to my bank. I have no faith I will get my money back but am hopeful to not lose any more. THIS IS A SCAM!!!!

Updated on 02/20/2020: Repeated voicemails to AA AUTO PROTECTION for over three days, still no return call from them. I was stuck paying the entire bill myself. I was a fool to purchase their extended auto warranty. Do not let them fool you, too. I wish I could give them negative stars. It would appear that being top-rated by both A.M. Best and ConsumerAffairs is meaningless.

I would have to say “BUYER BEWARE”. This is a company who has no problem taking your money however when it comes to placing a claim or getting into with customer service you can FORGET IT! We have called for a week straight trying to get through by using Katie’s ext ** and trying to do a new purchase just to get someone on the line. After about 11 mins it goes silent then sends you to a voice mail. SCAM SCAM SCAM!!!!

My credit card was charged 175.00 by this company and I did not authorize it. I was contacted over six months ago for a quote and never agreed to sign up for a policy. I have called the company several times and keep getting the run-a-round, the first rep claimed to not find a policy for me at all but had my email address in his system. Second rep, found my info using my cell phone number but could not give me any details on how the policy was opened nor could she cancel it as she did not work in that department. She said the cancellation department was closed for the holidays but would be open tomorrow (12/27). I will call again tomorrow and pray that the third time will be the charm. I have filed a complaint with the BBB and hope this company gets closed down (not before I get my refund though).

I purchased the coverage for my vehicle, paid the downpayment and canceled it a week later. I was told it was under the 30 day grace period so I'd receive a full refund and then a month later they took the monthly payment from my account and now won't return any of my calls.. I hope this review helps shed light on this fraudulent company.

Purchased an extended warranty on my husband's Rav4 in April that took effect in May. The car was totaled in an accident and we called to cancel and get our reimbursement. Followed the cancellation procedure and today 12-11-2019, we are still waiting for the refund. We paid over. $2600. with 2.5 weeks effectiveness. We are seniors in our 70's and are so frustrated and discontented with the treatment we are getting from Deena, Diana, Cory, David, Joseph and Manny. They continue to betray and deceit the customers with bogus statements. How this company is still in business is beyond me. Hopefully the negative complaints will ward off potential customers looking for extended warranty. Do your homework before purchasing. Don't get scammed by this company that is dishonest and misrepresented. The most horrible experience my husband and I have encountered while still waiting for our reimbursement.

I've purchased my 1st extended warranty on 02/03/2010 thru AA Auto Protect for my 2003 Mercedes SL-500 (VIN# **; the odometer reading at the time was 19,283 miles) with Gabe **, Ext#**. The coverage plan was 36/75,000 (months/miles) Royal New OEM Exclusionary Coverage with $100 deductible which Expired on 03/04/2013 for $2,485.00

I don’t even know where to begin. This warranty company is garbage. I purchased the elite plan for my f-150 and a year and a half later, my slip yoke needs repairs. They refuse to cover it, saying my warranty only covers “internally greased parts," yet that is literally what a slip yoke is. Once I clarified what the part was, they then said they wouldn’t cover the part because you have to cut a boot to access the part. They have Lied to me over and over again in regards to parts. I would not recommend this to anyone.

NISSAN Owners - DO NOT BUY. Regardless of what they tell you, this coverage will not cover your NISSAN vehicle transmission. On May 9th 2019, I purchased vehicle protection policy from AA Auto Protection. During the phone conversation, I expressed my needs, which were protection for my engine and transmission at the very least. After supplying the sale agent, Manny ** with all my full vehicle description (make, model, year, current mileage, etc), I was informed that the best package option would be the Powertrain Plus policy which covered the engine and transmission and a few other components. I agreed and we moved forward with the transaction.

Dear Consumer, think long and hard before signing up with this company. Make sure that you read all of the reviews. I purchase a policy 1 year and 3 months ago, in June 2019 I cancel because I upgraded my car. Called the company to see if one they received my cancellation notice and if there any type of refund. The rep was rude, stated that I only held the policy for 6 months and that they did not have a send a letter responding to my inquiry. I told him I would write a review about my experience and he stated that he would report me to the police. Since I work with the consumer and know the rules I told him to do that. Based on other reviews of this company, One needs to think long and hard before using them. I will not call on them again.

I purchased an extended warranty from them and after seven days decided to cancel. It has been a nightmare since. I continue to receive past due notices from both AA and Mepco (their billing firm) even after emailing numerous times that I cancelled and asked for a refund of my initial payment. All I get is passing the buck. Fortunately I noticed my bank not to accept any requests for payment since I was on auto pay. Beware of the sales people, they will promise you anything to sign you up and then you are on your own. Next step for me is legal action and filing a complaint with consumer affairs.

After 5 months of asking for documentation of my warranty purchase it was never sent. I stopped making my payments and still have not received my refund. Shawn at ext ** will not call me back or return my emails. My advice to any new customer get all necessary paperwork prior to paying. I was told I would receive a credit card and warranty info. I’m still waiting. Don’t fall for their B.S. Buy directly from a dealer. Dial ‭(888) 222-4445‬ ext **, talk to Shawn directly and ask him for my refund.

So I bought a policy from this company on Feb the 6th 2019. After a month and more than a 1000 miles of driving as the policy states. I took it to Lexus dealer to check on the fan of the AC it stopped working - by the way I asked Katie (sales person for AA Auto Protection) about the engine, transmission and AC - and she confirmed that the policy that I bought after that conversation are all included - now when I took the car to the dealer they refused to fix the AC, and when I called Katie she said, "Oh I do not know why your claim was denied, you should email your case administrator," wait what?!!! So when you want to sell us your service you call us 20 times per hour and when we file a claim you cannot contact the agent you can only email him??!! So basically it is a scam. They will not fix your car. DO NOT BUY. GO SOMEWHERE ELSE.

Transmission failure 2010 Malibu 6t45. The most disappointing thing about the extended warranty from AA Auto Protection is they are putting in a used transmission from LKQ with a 90 day warranty. The total job is costing 3800. Why waste money on a used transmission, mileage unknown instead of a remanufactured transmission from a reputable rebuilder with a better warranty.

This is the second time I have had this company warranty. And for the second time they do not honor my policy. They said my fuel pump went out because of something else that is not covered by the warranty so they refused to repair the fuel pump. So if you are not a mechanic you do not know all the parts then. It took 5 days for inspectors come out one more day for them to check it. And the third day they told me that they will not honor my warranty because something else made the problem go bad. So they will not honor none of the policy. Try to cancel the policy and no I cannot find anyone to notarize a letter stating the mileage because they do not provide a legal document for me to get this paper notarized. Been calling for 3 days. Still have not received the paperwork.

These people could sell a ketchup popsicle to a woman in a white dress. Had one claim with them and the dealership had to document that there were no aftermarket parts because the vehicle was too new. Then AA warranty tried to get the dealership to get parts from the junkyard to fix the problem. This was an electric door window switch for the passenger front window. The dealership told them they would only put in OEM Parts. After 5 days for something that had a 1 hour labor time, as warranty finally caved in and paid for the OEM part.

I started my contract 12/3/2018. Katie was the lady I spoke with. She spoke so highly of the company in which in return sold me. She then asked me how many miles was on the vehicle. I told her I was not sure as I was currently driving another vehicle and I do have 3 cars so not sure of the mileage. Katie stated to just guess the mileage. I stated to her, "I don't know maybe 4800 or 4900."

My mechanic put in a claim and before an inspection was done on my car the inspector that he talked with stated the claim would be denied. AND IT WAS. I've spoken with Lana an supervisor in Royal Administration whom apologized for the statement by Anthony the adjuster but I asked why would he make such a statement before inspection was done on my car. End result my claim was denied. Unbelievable?? I should have researched this company first.