AA Auto Protection Reviews

You can contact the dealer to: **. I'm sending a official complaint for deceptive contract to my consumer protection lawyer for bogus extended warranty, to the State attorney General, state consumer affairs board, my state auto dealer licensing office, state insurance regulator and Federal consumer financial protection bureau. I have a contract with your company for my car, I'm not a mechanic and the misleading and time, money and stress with this situation is not acceptable.

Original review: I bought this warranty about 2014, shortly after I bought the car. My car now is sitting at the dealership service department. Both the service manager and I have been calling AA Auto Protection for over 24 hours, leaving voicemail messages several times---I have lost count. When you dial their number, all you get is an agonisingly long recording telling you how they just revamped their customer service to make it so much better! NEVER AGAIN! DO NOT GIVE THEM YOUR MONEY! I WASTED MY MONEY---AND MY TIME---ON THIS OUTFIT!

When the coverage is about to expired, on 02/20/2013 I've contact my sales person Gabe **, Ext#** @ "AA Auto Protection" Tel: 888-222-4445 and purchased the 2nd extended warranty for the same car with a new coverage plan 60/48,000 (months/miles) PVP Premier which Expired on 03/21/2018 @ 93,199 miles with $100 Deductible for $2,995.00 (The car odometer reading at the time was 44,199 miles).

Again! When the 2nd extended warranty is about to expired, on 02/20/2018. Once again, I've contact my sales person Gabe **, unfortunately Gabe ** was no longer here this time, the new assigned sales person is "Joseph **" at Ext: **. Jose=Joseph suggested The Royal Administration Services Premium 60/100,000 with $250 deductible which would be best for my car and the cost for this coverage is $5,779. The monthly payment is $228.75 for 24 months with $288.95 down payment and my 2003 SL-500 odometer reading at the time was 62,427 miles.

The cost went up almost double versus the 2nd extended warranty and that made me wonder and contact a different company. Donald ** at Concord Auto Protect (888) 399-2811 ext#** gave me a quote price of $4,000 for a Premium Package with 5 years term + 50,000 miles from my current odometer at 62,427 miles.

After reviewed the 2 coverage from 2 different company, honestly I have no clue which one would be a better one, just because I am not a mechanic, and since I was with "AA Auto protect" for the last 8 years. So, I decided to stick with them 1 more time even know it would cost around $1,800 more and lesser mileages than Concord, and so I've purchased the coverage the next day thru Joseph ** at Ext#** on 02/21/2018 for $5,779.00. My wife's 2004 car has some issues here and there in recent years and since I haven't been working for more than 3 years, mine car mostly parked in the garage, and I've traded in my Mercedes SL-500 on 06/26/2019 for a newer used car for my wife to drive daily. At traded in on 06/26/2019, the odometer reading was at 65,314 miles and I’ve also declined the extended warranty offer for my newer used car.

Next day on 06/27/2019. I've contacted AA Auto Protection for a quote on my newer used car, I refused to talk to Joseph ** this time, because Joseph is very hard to get guy when you needed him, and so Corey ** @ Ext: ** provided me with a quote for my newer used car and also transferred me to cancel the previous policy with Deanna ** at ext#** in Fort Worth, Texas. Deanna who has been with the company for decade, she emailed me the instruction and documents needed to cancel the policy along with the address where to send to: Cancellation Dept. PO Box 1 Langhorne, PA 19047.

I've complied and sent in whatever AA Auto Protection requested and they would not send me anything in writing, and so I have to keep in touch with Deanna almost every single week. On Aug 1st, 2019. Deanna told me it was approved for a refunds of $2,171.79 and their refund documents is on the desk and the check should be ready to be mail out on Friday Aug 2nd. Honestly! I have no clue how they calculated for the refunds, because they have never send me anything in the mail, all I know is, as of June 2019, I’ve made a total of 16 monthly payment at $228.75/month plus a $99 processing, that is a total of $3,759.00 and they have only paid out $450.00 for 1 of my claim and the cost for the job was more than $2,200.00 of course I have to pay for the different.

I received nothing in 10 days to 2 weeks, so I have to keep bugging her=Deanna week after week, later on, I guessed she's getting tired of my phone call, she gave me her Boss "James ** at ext#**, the Director of Client Services" and asked me just to keep calling him. Regardless of how many calls that I've made and how many messages that I left, this guy will never return the call. Late of October, I have a feeling that they have made some kind of block to my cell, because their phone system has changed on me if I using my cell to call them, now I cannot call them and entered their extension# like it used to, I have to hit # to get to their policy cancel department.

Oct 24th, it's the first time that I started to deal with Diana ** in Chicago at Ext#** and now I've started to hear a different story that I have never heard of from Deanna ** in Fort Worth. Diana ** asked me to be patience, the check should arrive any day from now thru Nov 27th. Last Thursday 11/14th, she said she cannot get access to the system to see whether if the check has been sent and asked me to call her back Wednesday 11/20th, and I did, same story, she still cannot get access to the system.

This time, she told me, the company name now is AA Holding, which has purchased AA Auto Protect on May 1st this year, all the payments that I have made which was paid to AA Auto protect, not AA Holding, and she encouraged me to take the legal action thru AA Auto Protect if I wanted to. Meanwhile, AA Holding will still try to do the right thing, the company will still pay out as randomly, not 1st come 1st served like it should be. She now asked me to call her back this Friday 11/22nd.

I have to made 4 consecutive calls on Friday 11/22nd and wait forever and at the 4th times to get to Diana **, I would say time consume waiting on the phone was more than 2 plus hours. Again, same story, she couldn’t get access to the system, now she asked me to call her back this Wed. 11/27th, this date will be exactly 5 months old from the day that I submitted their request documents to cancel my policy. I have also confront with her this time: Will I see my money or I have already lost it, she said: You will see yours money.