CNA National Warranty Corporation Reviews

I wish I could give zero stars. They are fraudulent. They deny coverage on things that are supposed to be covered by trying to use verbal gymnastics to explain why an electrical problem is not an electrical problem if it is cause by water. Their staff is rude and condescending. Specifically Gena.

Have been getting the run around from this company for over a month over a repair they acknowledge is covered. Purchased a 5 yr/100,000 mile warranty. Currently well within the warranty period, only second claim. Repair of AC evaporator requires extensive disassembly of the interior (removal of dashboard, steering column, and windshield). CNA agreed to cover the cost of replacing the evaporator, but won’t cover the hours to access it (which is more than half the work). Two independent shops verified that all the disassembly was necessary, as well as the dealership using the OEM labor guide.

CNA is delaying approval of valid claim due to unrelated and insignificant timing difference for maintenance record. I took my car into the Walser dealer for a diagnosis. They mentioned a repair needed for the drive shaft. I had purchased a lifetime warranty when we bought the vehicle (2018 Jeep Grand Cherokee). The dealer called and CNA requested maintenance records which were ultimately provided. After 6 calls by myself, in addition to the dealership calling them, CNA is indicating that the claim is in "pending" status because - they say there is a missed record for a 70K miles oil change - though the records indicate oil changes at 67k and 75k. CNA also said there was an air filter not changed at 60K miles - though the dealer did inspect the filter and did not see a need to change. I was on hold for 20+ minutes 2 separate times, keep getting transferred instead of someone discussing a resolution.

Updated on 10/11/2025: This company continues to give the runaround in covering our claim. After sending our complaint to their review email suggested in previously posted review, and sharing information from the dealer showing that they did not cover the control arm that had failed but covered the least damaged one instead, the Senior Claims manager stopped responding.

We bought our 2016 370z in 2019. I believe 1 1/2 yr after purchase the rack and pinion was leaking oil. Took it to the Nissan dealership and CNA paid to replace the whole unit, then on 1/03/24 the transmission wasn’t shifting above 3rd gear, we took it into the dealership and it ended up being a bad transmission. They cover that with a manufactured transmission. Another $7262 parts and labor. August 12, 2025 an air bag light flashing. Took it to Nissan and it ended up being the sensors in the lower cushion of the passenger seat. $3649.97 and all was covered. We are very happy with CNA! The good thing we had a disappearing deductible of $200 and we did not pay anything after the first repair. I would recommend this company to anyone looking for a reputable company.

Purchased a car from a private party. The husband had purchased the policy and had passed away. I purchased the car from his wife. When attempting to transfer the Service Contract, I was told that I needed a Death Certificate and a document showing who the executor of the estate is. The husband died years ago and the elderly wife does not have these documents required for a transfer at her disposal within the 14 day period required for transfer. I thought the car was being covered, but apparently after making their money with the original purchaser the company has no motivation to extend the coverage to a new buyer without impossible hoops to jump through.

Worst warranty ever. Sold me a 10 year 125,000 bumper to bumper warranty. Now 2 front sensors are constantly beeping. They said that because of a clear coat on the sensor, which is from the factory they will not cover the $1,100 repair. Be careful of this CNA. They are scammers.

Do not buy this warranty from any dealership. They refused to provide me with a rental after refusing to use the correct parts on my truck. The aftermarket part failed causing damage to the entire front end of my truck. The parts are 45 plus days out and they refused to provide me with a rental car for them not letting the dealership use the correct parts on my truck which took three different parts and it still wasn’t right.

I don't usually take time to write reviews, but CNA National's customer service was excellent and far above the norm and I felt it was important to share that. This was my first experience with gap insurance and all it entailed. Each CNA representative that I came in contact with was professional, approachable and informed. The turnaround time was faster than I had anticipated and each step of the process was well communicated to me. In a world of automated systems, I appreciated the human contact that CNA representatives provided. My questions were answered in a user-friendly fashion and with patience as I worked my way through the process.

As a mechanic shop, this company needs to update their claims process. Have had to hold for over 2 hours twice already. Will be billing the client for this extra time. Once contact was made, things were smooth. Not sure why they don’t provide an online option to get a claim started.