CNA National Warranty Corporation Reviews

I would not buy any insurance from this company. My husband is in long term, which he faithfully paid into for yrs - now he's in a facility and after jumping thru multiple hoops - I have not rcvd 1 full payment. Right now I'm out close to 30,000 for June, July, and August. Paid out w/o reimbursement - I'd call this elder abuse! Also, no one who speaks clear English - very hard to communicate with. In my over 2 hr phone call, I was put on hold 3 time - over 15 minutes each time. Trust me when I say, this is just some of the issues over 4 months. Horrible people to deal with!

Absolute no covering anything. All loopholes and avoidance will be enacted. Do NOT accept any higher price on a car or consider this as a factor when buying.

Absolutely useless! They promise you they will have you covered just to tell you at the end after 2 Weeks of wasting our time, unfortunately you have to pay out of your own pocket. Best thing, they base their decision off of the factory warranty without even looking into your vehicle maintenance history. They are not worth 3000$! They were just looking for a way out of having to pay 8500$ for a engine break down for a Jeep Grand Cherokee L at barely 49000 miles! Never ever in my life did I have to deal with someone so useless, trying to waste time, lying straight to your face and giving you false information! If you can, stay away from this company it will save you lots of headaches! You're better off donating your money or just literally throwing it into your trash can.... Words can't describe my experience with them....

I'd give them a 0 if possible. They denied my claim for a new transmission. The issue started 6 months ago, and my son put in a lift kit 2 weeks ago. Ford says the 2022 Ranger has a KNOWN issue on their transmissions. According to the Magnuson-Moss Warranty Act, an aftermarket lift kit would not affect a warranty unless they can PROVE it caused it. There is no proof, only their decision they will not cover. BTW, the new transmission I'm paying for, Ford will warranty even with the lift kit installed. They're crooks. Stay away from them.

They are crooks. Denied a lifetime warranty claim on the ABS because the shop we use for service the last 12 years uses handwritten work orders. Plus the fact that none of those services had anything to do with the ABS. They will find a way to deny in hopes that you will give up during the appeal process and just forget about it. This is exactly what is wrong with America and why nobody trusts car salesmen and insurance companies. Total bullshit.

They are crap. Purchased this extended warranty so I wouldn’t have issues having to pay out pocket for any break down. Car needs transmission. They will cover used transmission and I have To pay for partial labor, Might as well not of gotten this warranty and paid out of pocket.

I wish I could give zero stars. They are fraudulent. They deny coverage on things that are supposed to be covered by trying to use verbal gymnastics to explain why an electrical problem is not an electrical problem if it is cause by water. Their staff is rude and condescending. Specifically Gena.

Have been getting the run around from this company for over a month over a repair they acknowledge is covered. Purchased a 5 yr/100,000 mile warranty. Currently well within the warranty period, only second claim. Repair of AC evaporator requires extensive disassembly of the interior (removal of dashboard, steering column, and windshield). CNA agreed to cover the cost of replacing the evaporator, but won’t cover the hours to access it (which is more than half the work). Two independent shops verified that all the disassembly was necessary, as well as the dealership using the OEM labor guide.

CNA is delaying approval of valid claim due to unrelated and insignificant timing difference for maintenance record. I took my car into the Walser dealer for a diagnosis. They mentioned a repair needed for the drive shaft. I had purchased a lifetime warranty when we bought the vehicle (2018 Jeep Grand Cherokee). The dealer called and CNA requested maintenance records which were ultimately provided. After 6 calls by myself, in addition to the dealership calling them, CNA is indicating that the claim is in "pending" status because - they say there is a missed record for a 70K miles oil change - though the records indicate oil changes at 67k and 75k. CNA also said there was an air filter not changed at 60K miles - though the dealer did inspect the filter and did not see a need to change. I was on hold for 20+ minutes 2 separate times, keep getting transferred instead of someone discussing a resolution.

Updated on 10/11/2025: This company continues to give the runaround in covering our claim. After sending our complaint to their review email suggested in previously posted review, and sharing information from the dealer showing that they did not cover the control arm that had failed but covered the least damaged one instead, the Senior Claims manager stopped responding.

We bought our 2016 370z in 2019. I believe 1 1/2 yr after purchase the rack and pinion was leaking oil. Took it to the Nissan dealership and CNA paid to replace the whole unit, then on 1/03/24 the transmission wasn’t shifting above 3rd gear, we took it into the dealership and it ended up being a bad transmission. They cover that with a manufactured transmission. Another $7262 parts and labor. August 12, 2025 an air bag light flashing. Took it to Nissan and it ended up being the sensors in the lower cushion of the passenger seat. $3649.97 and all was covered. We are very happy with CNA! The good thing we had a disappearing deductible of $200 and we did not pay anything after the first repair. I would recommend this company to anyone looking for a reputable company.

Purchased a car from a private party. The husband had purchased the policy and had passed away. I purchased the car from his wife. When attempting to transfer the Service Contract, I was told that I needed a Death Certificate and a document showing who the executor of the estate is. The husband died years ago and the elderly wife does not have these documents required for a transfer at her disposal within the 14 day period required for transfer. I thought the car was being covered, but apparently after making their money with the original purchaser the company has no motivation to extend the coverage to a new buyer without impossible hoops to jump through.

Worst warranty ever. Sold me a 10 year 125,000 bumper to bumper warranty. Now 2 front sensors are constantly beeping. They said that because of a clear coat on the sensor, which is from the factory they will not cover the $1,100 repair. Be careful of this CNA. They are scammers.

I don't usually take time to write reviews, but CNA National's customer service was excellent and far above the norm and I felt it was important to share that. This was my first experience with gap insurance and all it entailed. Each CNA representative that I came in contact with was professional, approachable and informed. The turnaround time was faster than I had anticipated and each step of the process was well communicated to me. In a world of automated systems, I appreciated the human contact that CNA representatives provided. My questions were answered in a user-friendly fashion and with patience as I worked my way through the process.

As a mechanic shop, this company needs to update their claims process. Have had to hold for over 2 hours twice already. Will be billing the client for this extra time. Once contact was made, things were smooth. Not sure why they don’t provide an online option to get a claim started.

Purchased vehicle new in 2018. Dealer used Credit Union for finance, and presented the idea of the CNA warranty. Having spent 27 years in insurance, skepticism was high. After going over details and seeing coverage. Purchased contract. Now 7 years later, motor seized from failed oil pump. CNA required 3rd party confirmation. Got it. Oil pump failure. Then told shop that the motor needed to be torn down completely and customer to pay if warranty denied. We are now almost 55 days out and no action. Looks like they are hoping I go away. Call to adjusters, new one each call, call wait times 10 min or longer. Getting close to Attorney interference. At this point no recommendation for this company. Too much stalling, too many ways to try to deny claim. No attention to customer needs. Poor way to do business. Deny or accept. Dragging it out helps no one.

We own a 2017 Kia Sorento from Crowley Kia in Bristol CT, and when the salesperson (Rob, no longer employed there) along with their finance manager suggested we purchase this policy (basically without even reading a word of it) they said they'd cover everything you could possibly imagine going wrong with your warranty, that it basically was an extension of the Kia warranty after their warranty expired. Well, last year I began having trouble getting a connection of the Sirius XM Radio. Sure enough I had to shell out $100 to first have the problem diagnosed.

When I purchased my used 2019 GMC Acadia, the dealer highly recommended CNA extended warranty coverage and I agreed, costing over $3,000. This was in 2022 and 2025 was my first attempt at a claim. The coverage I chose covered the vehicles thermostat and they admit that. But GM's part is a combined thermostat and housing, so CNA refuses to cover that. They told me they have rejected similar claims with the same issue. So in essence they know the part nomenclature has changed and they still refuse to cover the repair. I’ve spoken to other mechanics and they simply say CNAs denial of the claim is ridiculous. But now I see others have had similar issues with CNA National and they should be avoided at all costs.

Well the story goes like this I had to put out 1300..00 for an oil cooler for a 2017 dodge, 1500, this is the only part they don't have on their sheet. The finance manager recommended this policy $2900 cost. Do not go to Mclarty Daniels in Spring Dale. They are the ones who sold me this truck, now in just over a year I have put off my own money around $ 3000., six coil packs and had to get new tires and brakes and now this. CON JOB

Worst experience in 26 years repairing vehicles. The whole experience was horrible. Start to finish. Yes I work at a repair facility. After inspecting the vehicle, starting a claim, waiting for a claims adjuster, hours on the phone, getting approval, repairing vehicle, returning to customer, waiting for payment, hours more on the phone they paid $38.12 less than they approved holding up the whole payment. No wonder the majority of their reviews are for 0-1 stars from customers and automotive shops. Buyer beware, save your money, find a reputable shop to properly maintain your vehicle and keep your money instead of giving it to CNA National. This customer had a $200 deductible and still ended up paying almost $800 for the repair.

Avoid CNA National Warranty at All Costs! I am extremely disappointed with CNA National Warranty Corporation. Their service is nothing short of a scam. Despite having a valid warranty, I have faced constant resistance and outright refusal to cover necessary repairs for my vehicle. Every time my car needs service, CNA National Warranty refuses to pay the full cost of repairs. They consistently try to send their own parts, which my dealership does not accept, and they refuse to pay the manufacturer's suggested retail price (MSRP) for parts. This has resulted in me having to cover thousands of dollars out of pocket for repairs that should be covered under the warranty. Their customer service is abysmal. Getting a straight answer or any form of resolution is nearly impossible. They seem more interested in finding ways to deny claims rather than honoring their commitments. The lack of transparency and accountability is astounding.

Have attempted to contact this warranty company by phone multiple times and they put you on hold for an extended period of time. Multiple times calling them and they do not answer. 45 minutes minimum of hold time trying to get claim paid for. Unacceptable.

We purchased this warranty when we purchased our Buick Encore. We had the car 1 week and it had to go back to the dealership. The dealership wanted to replace the engine; however, CNA would not authorize the cost for an engine replacement. Instead, they would only authorize for the engine to be repaired. It still costs CNA over $5000 to repair the engine.

It is a scam. CarMax's third party insurer, CNA, are thieves that refuse to cover anything. Do not go to CarMax, and don't ever buy from CNA. And, when you call CarMax for them to help you, they refuse.