CNA National Warranty Corporation

CNA National Warranty Corporation Reviews

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About CNA National Warranty Corporation

CNA National Warranty Corporation offers vehicle service contracts for new and used cars. It also has specialized contracts for electric vehicles. Its plans range from a powertrain warranty to exclusionary coverage for most vehicle components. While the company administers the contracts, it only sells them through dealerships. If you want to purchase a CNA National contract, contact a participating dealer in your area.

Pros
  • Range of coverage levels for new and used cars
  • EV service contracts available
  • Multiple deductible options
  • Plans come with towing and roadside assistance
Cons
  • Only sold through dealerships
  • Must pay upfront or secure financing

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Our editor’s take

CNA National may be a good option if you’re looking for a company with industry longevity and a range of coverage options. It also offers attractive benefits, like paying $100 toward your deductible for repairs covered by your car’s factory warranty.

Unfortunately, the company doesn’t have much information about its contracts available online. And it doesn’t sell its products directly to consumers, so you have to contact an authorized dealer in your local area for pricing information.

You may run into issues canceling your contract since not all products are eligible for cancellation. Make sure you understand what you can and cannot do before buying a vehicle service contract.

About CNA National Warranty Corporation

CNA National Warranty Corporation has operated in the vehicle service contract industry for over 40 years. Headquartered in Scottsdale, Arizona, the company offers service contracts, guaranteed asset protection (GAP) coverage and supplementary products, such as dent repair. It’s a subsidiary of CNA Financial, a commercial insurer.

» LEARN: What is a vehicle service contract?

CNA National Warranty Corporation availability

CNA National’s vehicle service contracts provide coverage throughout the United States and Canada. The company’s exclusionary plan covers new and used vehicles with up to 125,000 miles. Basic powertrain coverage is available for vehicles with up to 150,000 miles at the time of sale.

CNA National Warranty Corporation coverage and plans

CNA National Warranty Corporation has different categories of service contracts, including its standard Z2 service contract. This contract comes in four coverage levels, ranging from powertrain to exclusionary. There are also electric vehicle (EV) service contracts with varying coverage levels.

If you want maintenance benefits, consider CNA National’s term protect service contract. It’s a service and maintenance contract in one, designed to supplement a manufacturer’s warranty.

This table shows the four tiers of the company’s Z2 service contract; these plans should provide adequate coverage for most drivers.

» LEARN: What does a car warranty cover?

CNA National coverage limits

CNA National contracts have a limit of liability clause, which says the per-claim limit can’t exceed the fair market value of the vehicle. Over the duration of your policy, the total claim limit can’t exceed the vehicle’s purchase price.

CNA National Warranty Corporation cost

CNA National Warranty Corporation sells its products through dealerships, so you can’t contact the company to get a quote. A participating dealer can provide details about pricing. The cost may vary depending on your car, mileage and location.

A CNA National contract may come with a deductible, which you will pay if your car needs repairs. A company representative says deductibles can range from $0 to $500. There’s also the option to have a disappearing deductible. This option allows you to get repairs done without paying a deductible if you take your car to the dealership where you purchased the contract.

When buying a CNA National contract, you can pay for the policy upfront in one lump sum or roll the price of the contract into your vehicle financing if the lender allows it. You can also get a separate loan for the service contract.

» MORE: How much does an extended car warranty cost?

CNA National Warranty Corporation benefits

CNA National vehicle service contracts come with additional benefits. These include towing, roadside assistance, trip interruption and rental car reimbursement.

CNA National Warranty Corporation policies

When purchasing a CNA National vehicle service contract, make sure you understand the company’s policies. A company representative says contracts come with a transfer guarantee, which means you can transfer the policy to a new owner through a private sale. CNA National also provides the option to renew your coverage by purchasing a new contract before your current one expires.

If you want to cancel your CNA National contract, you must contact the dealership where you purchased it. The dealer can tell you whether you’re able to end your coverage. If you can’t cancel your contract through the dealership, you can call CNA National at 800-345-0191.

CNA National Warranty Corporation FAQ

How does CNA National Warranty Corporation work?

CNA National Warranty Corporation offers vehicle service contracts, which cover repairs after mechanical breakdowns. The company administers the contracts but sells them through dealerships. You cannot contact CNA National to purchase a vehicle service contract.

How do I file a claim with CNA National?

To file a claim with CNA National, provide the dealership or licensed repair facility with your contract number. Ask the service provider to contact CNA National to authorize the repairs and submit your claim.

Depending on the service facility, you may need to pay out of pocket for repairs. If they’re covered under your contract, CNA National will reimburse you for the cost, minus your deductible.

Is CNA National Warranty Corporation legit?

Yes, CNA National Warranty Corporation is a legitimate company. It’s been in business for over 40 years and sells vehicle protection products, including service contracts.

CNA National Warranty Corporation Reviews

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    Page 1 Reviews 0 - 10
    Customer ServiceClaims HandlingCoverageTechSales & MarketingPriceRefunds & Payouts

    Reviewed Dec. 20, 2024

    Avoid CNA National Warranty at All Costs! I am extremely disappointed with CNA National Warranty Corporation. Their service is nothing short of a scam. Despite having a valid warranty, I have faced constant resistance and outright refusal to cover necessary repairs for my vehicle. Every time my car needs service, CNA National Warranty refuses to pay the full cost of repairs. They consistently try to send their own parts, which my dealership does not accept, and they refuse to pay the manufacturer's suggested retail price (MSRP) for parts. This has resulted in me having to cover thousands of dollars out of pocket for repairs that should be covered under the warranty. Their customer service is abysmal. Getting a straight answer or any form of resolution is nearly impossible. They seem more interested in finding ways to deny claims rather than honoring their commitments. The lack of transparency and accountability is astounding.

    To make matters worse, they push all the costs onto the consumer because we have no recourse. I can't cite ALLDATA or Mitchell because I don't have access to those pricing guides, so they just charge us whatever they like. In summary, my experience with CNA National Warranty Corporation has been a nightmare. I strongly advise anyone considering their services to look elsewhere. Save yourself the frustration and financial burden. Avoid CNA National Warranty at all costs!

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    Customer ServiceClaims Handling

    Reviewed Nov. 14, 2024

    Have attempted to contact this warranty company by phone multiple times and they put you on hold for an extended period of time. Multiple times calling them and they do not answer. 45 minutes minimum of hold time trying to get claim paid for. Unacceptable.

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      Customer ServiceTechPrice

      Reviewed Oct. 29, 2024

      We purchased this warranty when we purchased our Buick Encore. We had the car 1 week and it had to go back to the dealership. The dealership wanted to replace the engine; however, CNA would not authorize the cost for an engine replacement. Instead, they would only authorize for the engine to be repaired. It still costs CNA over $5000 to repair the engine.

      It took 3 months for the dealership and CNA to come to an agreement on how to fix the car. I have had nothing but trouble with the car. Did I say I have only actually driven it for 2 weeks! I feel like I have been totally screwed by both the dealership and CNA. And Customer Service Rating is Zero ... I was given a personal extension to one of the agents of CNA, which at first, I thought was a good step forward. I call the agent 3 times and left 3 requests for him to call me back he but never returned any of my calls.

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      Customer ServiceCoverageSales & Marketing

      Reviewed Sept. 6, 2024

      It is a scam. CarMax's third party insurer, CNA, are thieves that refuse to cover anything. Do not go to CarMax, and don't ever buy from CNA. And, when you call CarMax for them to help you, they refuse.

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        CNA National Warranty Corporation Company Information

        Company Name:
        CNA National Warranty Corporation
        Address:
        4150 N Drinkwater Blvd.
        City:
        Scottsdale
        State/Province:
        AZ
        Postal Code:
        85251
        Country:
        United States
        Website:
        www.cnanational.com

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