Protection Direct Reviews

I take care of both parents with dementia, I have told this company repeatedly over time to stop sending marketing or phishing letters due to what it does to my parent's mental health, called them today and Brittany got feisty and hung up on me. The letter I was calling about was issued to my father but she was talking about my mother which supposedly was taken off the marketing list but it wasn't. These companies prey on the older generations lack of understanding to make money, while I understand it's on the Marketing dept that send out the letters I do not understand why the FTC doesn't put limitations on what they can do as they never pay what they are supposed to, they hire industry folks that can be 2 + hours away and charge you the fee depending on your area.

So my two year old has been receiving these lettters in the mail: service response requested. “Our records indicate you have not contacted us regarding the vehicle service contract on your vehicle”. I called them today asking about it, and they said it’s an advertisement. Quite manipulative, for an advertisement. This is not how you gain authentic customers. Scaring people into plans.

I wanted to cancel my contract but they said try a month for free. Not taking no for an answer, I said ok. Following month I called to cancel again. The guy at customer service said, "If your car breaks down it will cost $1500." I said fine, l’ll walk to work, he said, "What if it snows or rains, really?" "l’ve walked in snow before, I would still like to cancel." He said, "Fine. You’re canceled." I said, "Can I have a confirmation number?" He said “I literally said you were canceled “. So I literally called the company, they gave me customer service again, so I literally sent them an email asking for confirmation. Probably will not receive anything. My only advice is to research before agreeing to any warranty.

I received a reminder card in the mail about my car. I bought my car from a new car dealer but it was a used car. Bought it Feb. 2020 and it is a 2017. The dealership gave me a total loss protection addendum and mechanical failure service contract which is for a 4 year term with a $250.00 deductible. When I got the card and realized what it was for, I called the number on the back. The salesman that answered the phone was very professional and pleasant. He was not pushy by any means. He gave me all the available plans and prices. He helped me determine which would be the best bang for my dollars. He explained in detail what all it would cover and was very patient with all my questions.

I have been a customer for many years and have always had a great experience with this company! They gave me a great deal that fits my budget and it gives me the peace of mind I need when I take my car in for repairs big or small.

I purchased the contract from Service Protection Direct in June of 2016. One of the terms of said contract was there was a waiting period of thirty days plus 1,000 miles. November 2017 I had engine trouble. I took the truck in to the dealership to be diagnosed for a knocking noise. The company wouldn't authorize the engine teardown, I had to agree to be responsible for the cost. They would reimburse me if they approved the repairs. They decided not to repair the vehicle. Said it was from a pre-existing condition. There was NO WAY I could have driven the truck for 1 year and 5 months and eleven hundred + miles without it seizing up long before now. Service Protection Direct also known as Marathon Group is King of the Rip-off artist.

This company does not know what they are doing. I signed up for it and gave them my address. Well when they put the address in the system they used my wife and my name as the street address. When I went to cancel the service they kept saying they couldn't until I received the contract packet. I never received it and had enough of it and told them they need to cancel it right now. The guy would not shut up about the reason why I was cancelling it and I sat on the phone with him for a good 30 mins before he would cancel it. He rudely hung up on me after it was cancel. He said, "You happy now? It's cancelled" and hung up. I called back and filed a complaint about him but doubt anything will happen. This company just sucks. Do not I repeat do not go with them.

Do not purchase warranty! They refused to cover what was a definitive issue that a certified GMC dealer stated any other warranty insurance company would have no problem covering. That this company was the rudest the worst company they have ever dealt with. It took over a month for them to even look at the vehicle. The added expense of a rental car cost is 1,000$. They are being investigated by the California Gov. For it appears fraudulent handling of warranty claims.

Hi, I just wanted to write about this company Service Protection Direct; Jessica **, Chad ** and Laura **, the 3 officers that rip off people for this company and they never respond back as soon as they create the policy, Carlos and Andrew are the claim representative. God Knows if these names are real or not. They do not cover anything. People please Do not buy their services. These people are Bunch of liars, Scammers, very rude and I hope they won't do it to their own family or friends. But I believe in Karma... I am very disappointed and dissatisfied.

This company sold my elderly mother, who has dementia and is on a fixed income, an expensive extended warranty. My mother has not had a driver's license for years and her car is in storage. When I called to cancel and request a refund, they questioned if my mother actually had dementia, were rude and aggressive. Beware of this company. Scam. Beware. I am pursuing legal action, reporting to Adult Protective Services, as well as, to Better Business Bureau.