Protection Direct Reviews

I take care of both parents with dementia, I have told this company repeatedly over time to stop sending marketing or phishing letters due to what it does to my parent's mental health, called them today and Brittany got feisty and hung up on me. The letter I was calling about was issued to my father but she was talking about my mother which supposedly was taken off the marketing list but it wasn't. These companies prey on the older generations lack of understanding to make money, while I understand it's on the Marketing dept that send out the letters I do not understand why the FTC doesn't put limitations on what they can do as they never pay what they are supposed to, they hire industry folks that can be 2 + hours away and charge you the fee depending on your area.

So my two year old has been receiving these lettters in the mail: service response requested. “Our records indicate you have not contacted us regarding the vehicle service contract on your vehicle”. I called them today asking about it, and they said it’s an advertisement. Quite manipulative, for an advertisement. This is not how you gain authentic customers. Scaring people into plans.

I wanted to cancel my contract but they said try a month for free. Not taking no for an answer, I said ok. Following month I called to cancel again. The guy at customer service said, "If your car breaks down it will cost $1500." I said fine, l’ll walk to work, he said, "What if it snows or rains, really?" "l’ve walked in snow before, I would still like to cancel." He said, "Fine. You’re canceled." I said, "Can I have a confirmation number?" He said “I literally said you were canceled “. So I literally called the company, they gave me customer service again, so I literally sent them an email asking for confirmation. Probably will not receive anything. My only advice is to research before agreeing to any warranty.

I received a reminder card in the mail about my car. I bought my car from a new car dealer but it was a used car. Bought it Feb. 2020 and it is a 2017. The dealership gave me a total loss protection addendum and mechanical failure service contract which is for a 4 year term with a $250.00 deductible. When I got the card and realized what it was for, I called the number on the back. The salesman that answered the phone was very professional and pleasant. He was not pushy by any means. He gave me all the available plans and prices. He helped me determine which would be the best bang for my dollars. He explained in detail what all it would cover and was very patient with all my questions.

I have been a customer for many years and have always had a great experience with this company! They gave me a great deal that fits my budget and it gives me the peace of mind I need when I take my car in for repairs big or small.

I purchased the contract from Service Protection Direct in June of 2016. One of the terms of said contract was there was a waiting period of thirty days plus 1,000 miles. November 2017 I had engine trouble. I took the truck in to the dealership to be diagnosed for a knocking noise. The company wouldn't authorize the engine teardown, I had to agree to be responsible for the cost. They would reimburse me if they approved the repairs. They decided not to repair the vehicle. Said it was from a pre-existing condition. There was NO WAY I could have driven the truck for 1 year and 5 months and eleven hundred + miles without it seizing up long before now. Service Protection Direct also known as Marathon Group is King of the Rip-off artist.

This company does not know what they are doing. I signed up for it and gave them my address. Well when they put the address in the system they used my wife and my name as the street address. When I went to cancel the service they kept saying they couldn't until I received the contract packet. I never received it and had enough of it and told them they need to cancel it right now. The guy would not shut up about the reason why I was cancelling it and I sat on the phone with him for a good 30 mins before he would cancel it. He rudely hung up on me after it was cancel. He said, "You happy now? It's cancelled" and hung up. I called back and filed a complaint about him but doubt anything will happen. This company just sucks. Do not I repeat do not go with them.

Do not purchase warranty! They refused to cover what was a definitive issue that a certified GMC dealer stated any other warranty insurance company would have no problem covering. That this company was the rudest the worst company they have ever dealt with. It took over a month for them to even look at the vehicle. The added expense of a rental car cost is 1,000$. They are being investigated by the California Gov. For it appears fraudulent handling of warranty claims.

Hi, I just wanted to write about this company Service Protection Direct; Jessica **, Chad ** and Laura **, the 3 officers that rip off people for this company and they never respond back as soon as they create the policy, Carlos and Andrew are the claim representative. God Knows if these names are real or not. They do not cover anything. People please Do not buy their services. These people are Bunch of liars, Scammers, very rude and I hope they won't do it to their own family or friends. But I believe in Karma... I am very disappointed and dissatisfied.

This company sold my elderly mother, who has dementia and is on a fixed income, an expensive extended warranty. My mother has not had a driver's license for years and her car is in storage. When I called to cancel and request a refund, they questioned if my mother actually had dementia, were rude and aggressive. Beware of this company. Scam. Beware. I am pursuing legal action, reporting to Adult Protective Services, as well as, to Better Business Bureau.

I purchased this coverage in February 2016 and faithfully paid my premium monthly on time. When I needed work done on my vehicle I was told I was not covered so I canceled my coverage. I sent these ** my $115 faithfully for the next 6 months and when I wrote them to get a refund I'm only getting 1/3 of my money. They say "fees? what fees?" This company is dishonest and I referred a family member and they canceled also. Something need to be done about Companies that talk a good talk but when it come time to get a repair they say you're not qualified and won't refund your money. I say **. I am really upset because people don't have money to throw away and this company is full of it. Do not waste your money with this company.

They put the extended warranty on a vehicle that I no longer have. When we called them they were extremely rude!! When we told them that we were going to get a lawyer because they were refusing to reimburse us they said, "good luck." If anyone have a legitimate contact at this company please let me know. The two representatives that were belittling and beyond rude to myself and my grandmother (of all people) were Andrew ** and Jason **. Any help with that anyone can send over will be greatly appreciated!

I purchase this warranty for my 2002 Lexus GS 300 in 2014 from Service Protection Direct. They called me on the phone, offered me the warranty for my vehicle. Every time I take the vehicle to the Lexus dealer with issues and give my warranty account number and phone number for the dealer to contact them. They always refuse to fix the issues. They say they cover this problem. They don't cover air condition problem or the engine shaft ring is leaking oil need to be replaced. They said the same thing. I am wondering is there anything the consumer can do to get the money back already paid to these people.

One of the top worst companies I have ever dealt with. I was lied to about the cancellation process which I was told 90 days on the phone by their salesman for a full refund to now 30 days without a $150 dollar cancellation. Unfortunately I canceled two days after the 30 day notice. Now I have to pay 150 dollar cancellation fee plus then the prorate for mileage on a policy I never used or had access to use because you have to accumulate 1000 miles to make a claim on the policy. This company is full of crap. I beg you if you do get stuck with this bull crap company called Service Protection Direct, screw them and screw them hard. But if you are fortunate enough to read this before you purchase a policy, look elsewhere. This company hasn't even made it in the new year 11 days and they already made Scum Bag of year award.

I have a very close experience with this company. It is a scam. Please everyone save your money. They use extreme sales pitches and say the savings are only available for today. LIE. They say they cover all these things. LIE. They cover nothing so please just safe your money.

I was sold a bill of goods by "Service Protection Direct" and I plan to cancel if I can. I purchased the "Enhanced Protector" benefit on my 2008 BMW 535i ... Exp: 10/16/2019 / at Mileage 170,696 with a $0 Deductible. At mileage 77,554 I kept having check engine codes and took it in to the dealer. The dealer found several problems and I gave him my Service Protection Direct contract number and contact info. They found that the turbocharges were causing the problem. Thank goodness they were still under Warranty and they were replaced. They found two other problems also, the rear differential seals were leaking $588.00, and an Oil filter housing was leaking $1108. Service Protection Direct said that they didn't cover those problems. A $2180.46 Bump in the road.

We purchased an extended warranty on a Jeep Grand Cherokee. We made 3 official claims, ones that were listed in the booklet and 2 were flat out denied to the Jeep dealership, and 1 they paid $300 of a $1000 repair. We had called to cancel shortly after that due to the many hours of frustration in trying to make our claims. I spoke to one of their "slick willies" or customer retention experts who convinced me to stay and give them another chance. We had another issue with the jeep and again, denied. I called to inform them we were going to cancel and would be requesting a refund. They told me that they would not tell me how much the refund would be until they got the cancellation papers in the mail and it would take 6 weeks. They said there was a matrix that they used based on mileage, time from origination etc but could not give me said matrix so I could figure out what we would receive as a refund.

I was offered a warranty on my truck with 150,000 miles on it. The warranty allowed me to drive with confidence to 250,000. I commute and really put on miles fast. When I had a problem my mechanic called the company and they wired him money without delay for the repairs. I was very pleased with their service. I only used $2,000 in repairs for a $3,000 warranty but the extra miles I was able to confidently drive was well worth it. I don't gave an order number as it has been 3 years since I had the service.

I purchased a Warranty in January of 2012 for my used 1998 Buick Regal at a premium price to ensure I would be covered for costly repairs that could occur with my vehicle. My car had 96,103 miles on it when I purchased the warranty. I was careful to review the terms, coverages and disclosures on my contract. Yet at every turn with any and every repair, the company has continued to give me the runaround and deny claims that were clearly listed as being "covered." They have paid some claims, but none without complete hassle of multiple calls and getting the runaround.

Just asked about the company name so I can read reviews and get back but the supervisor says I have 16mins before I can give you this offer to cover vehicle so be on call and come back so can run the payment. After reading reviews i feel the same, they force to buy the coverage but wont cover. Still how such companies run in reality?

Purchased their Enhanced Protection Warranty 4 1/2 years ago. They ultimately covered all repairs submitted, but not without having to go up the chain to get approvals after initially denying claims. Then at the end of the term the rep offered to renew, but when the policy arrived, it turned out to be far less coverage for $750 more than the original policy. Was a disappointment to experience a blatant bait & switch tactic. I'm an attorney and carefully read through the Description of Coverage, a more trusting individual would have been sucked in unaware by this approach.

After reviewing the extended warranty that I was to purchase via Consumer Affairs and Better Business Bureau, I called back within 30 minutes to cancel their service warranty protection due to the negativity on these sites. Total was roughly over $3,000.00, payment of $150.00 down and 24 month of $119.00. I asked for the customer service department and was given back to the sales person. Who said that Protection Direct is a call center and of course they would have a negative review. He then gave me the name of Marathon Administrative of which I looked up and they too had a negative reports. I demanded my money to be credited back on to my card. I was then told they were going to credit it back because I was broke and a handful of other insults of which at one point they took and kept the line open and I could hear them. I then called my credit card company and CANCELED my card after finding out they could run it later on... These people are as sweet as pie until you want to cancel and then its a whole new adventure... I am so glad I CANCELED!

My husband recently purchased a car a month ago and then was called to go out to sea because he is Navy. In his being gone he started getting VEHICLE ALERT NOTICES (4) from this company, and it seemed important. So I gave them a call before the due date letting them know he will be back two days after the due date since I don't know Much about the car except that he loves it. They then tried to get me to buy the warranty they offered transferring me back and forth between two individuals (good cop, bad cop) tells me why I should purchase it. They went from saying a 495 down payment to 325 to 195. Really? I told the guy I didn't want to be the one making that choice considering I don't know what he already had on the car or if he was covered by someone else.

I purchased a car with over 100K miles. 4 months later, I kept receiving marketing from this company once a week and phone calls once every 2 weeks. I kept throwing them away, until finally I thought maybe I'll need this car warranty. Even after purchasing the warranty, someone from the company kept calling to get me to sign up. I had to keep telling them that I already purchased it. BIG mistake! 2 months later, I had problems. Called the claims department, told them what was wrong and he told me where to take it and that the repair place needed to call them before any repairs were done. ALL REPAIRS WERE DENIED! Over $1100 worth of repairs. The guy should have told me this before I paid someone $100 to do a ton of diagnostics on the car?

Today I got a mail from this company Protection Direct, Waterloo, IL. They wrote that I purchased my car 1 month ago. This is wrong. The whole mail is ** and tries to push people into a contract with this company. This company tries to take advantage of people who are not familiar with warranties and coverage.

This company is misleading on anything to do with extended warranties. We purchased the 3-year, 36000-mile extended GM warranty not from Service Warranty Direct but from GM. We still have until July of next year on it and are nowhere near the extra 36000 miles we paid to extend the warranty for. We just had the vehicle in less than 2 weeks ago and the dealer told us we had until the end of July on our extended warranty with them. So if you get something from this other company, it's fraud and a scam they're running to try to get you to buy something you don't need. Ask your car dealer where you get it serviced, not some morons at a company that sounds like it's run by a foreign group not a United States-run company. Too many foreign countries try to scam the American public and you need to be aware of this. Check the BBB before buying.

I bought the extended warranty from this company, and I should have known better. I had the same experience with a home warranty company also, and now they are being sued. I hope this company gets the same. I had a radiator leak and needed to replace the radiator. I took it to the shop, and it was there for 3 days, and the final answer was denied. Because they said it was there before the warranty. That’s **. Well, I canceled the warranty, and they emailed me about the service I received, and I wrote back saying that they can stick the contract up the **. I stopped the direct withdraw from my bank. I will never do business with the so-called protection for home or auto. They are a bunch of crooks. I advise do your homework and follow your feelings. Stay away from them scams.

Little after my car's original guaranty expired, I decided to open a policy with the "Service Protection Direct" as a replacement program for my manufacturer warranty. Their mailing address is 1301 Jamie Lane, Waterloo, Illinois 62208 and their phone number is 877-728-6040. A few weeks after I started my policy, I called for some repairs and was denied! Their reason: "There is a restricted period of time before having the freedom to open claims", which I thought was understandable. But recently, my transmission broke down due to internal transmission failure. I called and was denied coverage for this service! Their reason: "I don't have sufficient oil change receipts since I first opened the policy with them".

I purchased an extended warranty on my 2004 Dodge Ram Pickup in 2008, after my factory warranty ran out with Chrysler. I received numerous letters from companies telling me that my factory warranty was running out, and I should immediately extend the warranty, making me believe that it was through Chrysler. I agreed to extend the warranty, because my pickup had only 83,000 miles on it and the warranty would extend it to 178,121 miles, which was great.

I, of course, was the sucker and bought their stupid extended warranty. After I had paid into it for almost a year, my transmission went out and I needed to get it replaced. Lo and behold, even though the information I received stated I was covered, they wouldn't cover it. They didn't really give me much of an explanation as to why. I was quite disgusted and decided to cancel the stupid thing. And the sales man tried to tell me how great their service was and how I should really keep it. “Yeah, right,” I said.