Fidelity Warranty Services Reviews

Repair shop owner here. Unethical attempts to deny coverage to the customer, finally satisfied after we jumped through an unreasonable level of hoops. Slow payout. Very long hold times for my service advisors to process claims. Ridiculous paper trails demanded to prove we actually purchased the parts required to complete the repairs. In the end, they paid, so that's why it's 2, not 1 star. IF we ever work with "Fidelity" again, the customer will be on the hook for the tremendous waste of time in dealing with "Fidelity".

Can I give ZERO stars? I would if I could! I rarely leave negative reviews, but I believe other consumers deserve to know about my experience. My concern is not that my claim was denied. My concern is what happened after the denial. My MaxCare claim was verbally denied, and despite four written requests, multiple telephone calls, and more than a week of waiting, Fidelity Warranty Services has still not provided me with a written claim determination identifying the contractual basis for its decision or the documentation supporting that decision.

This warranty company is the worse. I own a 2020 Kia sportage and brought it to my dealer because it would not start, after 4-5 adjusters it was determined that the engine needed to be replaced. It is now 4 months of dealing with Fidelity and I still don’t have my car back. They have delayed and delayed approving the work needed on my car. NO ONE should buy their contracts for their extended warranty. Please feel to check on my contract me. My name is Randy **. My dealership is KIA of Duluth MN.

I purchased a plan with my car at one dealership where they assured me the plan would transfer to other dealerships. We are a military family and move often. Throughout the time of my plan, multiple dealerships denied accepting the coupon. When I called to cancel the plan, fidelity customer service would not refund the unused coupons, as the plan had expired. I would not recommend anyone buy this if they cannot meet the mileage increments or are expected to move away from your home dealership.

I took my car to the dealership where I purchased it and the Fidelity Warranty, because all of the Freon had leaked out of the ac unit. I thought for sure it would be covered because of another customer's review who was happy because his claim was paid for the same thing. Ten days later my car is still in the shop and Fidelity denied the claim. I was very very disappointed. Why did you pay the other customer's claim and not mine. This warranty has cost me so much money. I have a $500.00 deductible. I have paid out more than Fidelity has to repair my car. You are very deceptive and inconsistent. A warranty should save the consumer money, not cost them even more. You pay out just enough claims to get a few positive reviews.

I have been waiting a week for them to contact my dealer for a repair. Sorriest customer service.

This company is a complete scam. I would love to publish the full story, but in an effort to stick to the key points. I purchased a 2020 truck with warranty. 3 months after purchase, I took truck to a dealership and needed a new engine. They blamed me, claiming maintenance issue. I had the truck for 3 months. There is no item on any vehicle that required maintenance after 3 months.

Ourisman Honda of Laurel will not honor the Fidelity Warranty Services! I prechecked with Fidelity - spoke to James on 2-26-2026 to confirm. Ourisman charged $254.47 for oil and air filter change - the Platinum contract is USELESS! Don't waste your money! Time to go to the Maryland Insurance Commissioner!

Absolute scam. Claim to be an extended warranty company which would mean their warranty would start when your manufacturer warranty ended which in the case of this company it starts whenever you sign your paperwork for your vehicle. So if you bought a brand new car with a basic warranty and thought you were signing an extended warranty with these folks you're sadly mistaken.

Company makes it impossible to cancel after vechicle is totaled, sent paperwork in liked they asked but since insurance company has title and vechicle was paid off over 4 years ago, they made it impossible to get refund of last 2 years of coverage. Sending request to BBB.

The first time I called a year or two ago I was able to fax a copy of my car servicing and was reimbursed for total amount of servicing. This last time I called I got "Adam" and said he would look into it and get back to me. After a week I called again and the company had no record of my previous call. I got a different rep and he asked me to email with attachments the 2 service dates. It took over 6 weeks and I only received a portion of one of the service dates and nothing on the other date. I sent another email to the rep/no response.

Took my 2017 Tacoma to my dealer to have rear brakes done. I was informed that they found a leak in the timing cover. I was then told that the truck was covered by an extended warranty that I had forgotten about. I let the dealer contact the warrant company, Fidelity, not really expecting much, and as they had to wait for an inspector to come and check and approve things, I was given a “rental” loaner, a ‘25 Tacoma, to use. What was suppose to be a couple of days became 7, and upon picking up my truck, I was only charged for the rear brakes, and I think I paid a $50.00 deductible. Not an issue. I looked at the bill. Total with brakes, over 4K with labor. No hassles, no BS from anyone. The work was done by the dealer, with Toyota parts and the labor is guaranteed.

Subject: Extremely Poor Claims Handling and Unacceptable Delays – Fidelity Extended Warranty. I am extremely disappointed with Fidelity’s extended warranty claims process and how my case has been handled. My vehicle was brought to the dealership over THREE weeks ago for a transmission issue. After the dealership submitted the diagnosis, Fidelity took several days just to “review paperwork” before finally sending an inspector. The inspector came, took a few photos, briefly looked at the vehicle, refused to test drive it with the service department, and then left. Now — three weeks later — I was informed that Fidelity “did not receive enough information” and needs to send a SECOND inspector to test drive the car and request additional paperwork. This raises serious concerns:

Do Not fall for these shysters! They do not honor their policies! They tell you they cover hotels and car rental? They renegade on this. They told the repair shop to remove the oil pan and the labor would be paid? They denied this work too! The repair required engine replacement, they denied even though the contract had no limit on costs of repair! We are canceling our policy! I would give them a minus rating!

At the time of my first oil change, I purchased a 2 Year KIA Maintenance Plan from a local dealer, Safford Brown KIA Manassas, VA. I was assured that it would include 4 oil change and tire rotation services and it would be valid most KIA dealers. After I went for my fourth service, I learned that the contract was only valid for three services and have not been able to be reimbursed for the cost of the last service, $116.59.

Was forced to buy the contract when I bought a new Ram 1500 at Hanania CRDJ. Last 2 Ram trucks were great and really didn’t want this coverage. Had to wait all day to buy vehicle and they wore me out so purchased. No information from the company or dealer after spending 8k

I am extremely disappointed with my experience with Fidelity (FWS) regarding an extended lifetime drivetrain warranty claim. My vehicle has been inoperable for over 30 days at a GM dealership with a confirmed engine failure and additional serious drivetrain concerns. Fidelity ordered multiple inspections, yet only one inspection report has been provided to me. Two additional inspection reports remain undisclosed despite repeated written requests. Recently, Fidelity authorized a partial repair (camshaft replacement) while still withholding inspection reports and without addressing the full drivetrain or known safety-related issues. I was asked to proceed without having access to the information needed to make an informed decision, which I declined.

Impossible to cancel a policy. Vehicle has to be sold or traded. Already excellent factory warranty on a certified used car. Warranty was shoved on me as redundant coverage. $3209 worth of nothing. Now, I can't get money back. Total garbage customer care, system designed to steal money, no recourse.

Oct 2025 my engine failed- towed to local Kia dealership, tested engine not holding compression in 1st cylinder. Warranty company contacted, inspector came out, warranty company request -tore down to the point of failure. (don't fall for this -you will end up owing 1,000 dollars plus. Because warranty company of looking for anything to deny claim and flip charges back on consumer. Read their fine print in contract... Denied my claim due carbon buildup on piston rings. My motor has 135,000 many mechanics states normal to build up for those miles. Now I am left with car payment, insurance and owing 1,000 dollars to kia. While give me no resolution for a fix for my car. Later I learned dealership not using Fidelity Warranty Services now so any contracts sold 2021-2023 claims not be paid by this warranty company.

I purchased my platinum plan almost 3 years in November, for my Jeep Renegade 2017. Never did I though I was going to need it. But now I find myself needing it because my car overheated, and even though I pulled over when it did and had it towed to my house it cause damaged in the car. Took the vehicle to a Jeep Dealership to get it diagnosed to see what was wrong with it, filed my claim with Fidelity and after them requesting so much information and 3 inspectors visit they denied the claim, stating that over heating is an exclusion on my contract, that the damaged done to my engine by the over heating is not covered, that the fan going out causing the over heating is not covered. And because of that reason my claim was denied.

I paid for a 7-yr 100,000 mile bumper to bumper warranty. I called Fidelity this morning because my 2022 Nissan would not start and I was told I did not have roadside. Thieves!!!! Never trust anything with the name Fidelity!

TOP SHELF. Fidelity covered all work needed on my BMW less a $300 part. Total bill $4000. Covered the entire bill on my diesel. $1600. Both vehicles were taken to the respective dealerships. The dealers did all the leg work. Got my vehicles back when they said. Paid my deductible. Pleased.

I was worried about an extended warranty. I had GM full one until I paid the car off! Expensive, but absolutely paid off within the 1st year. GET PLATINUM! I'm glad I did! Thanks guys for holding your part of the bargain up. I'm not afraid now. I got tow, I got rental, and I got everything covered minus my 100 dollar deductible. I'm just glad I decided on Platinum. If you're going into an extended warranty, may as well go all in. I was so worried buying this because it's not cheap if you do payment plan. My car only had 40k miles and I took care of it. Once it was paid off and the GM warranty expired (WHICH I LOVED). Bam something went wrong. 1st time ever actually. I knew I'd find out if I made a mistake or not buying this. I didn't! It took care of everything including filling all fluids.

The absolute worse warranty company. I have the Gold unlimited powertrain warranty, which does not expire and covers the transmission & engine and other stuff. I took my car in for a diagnostic check, and my transmission needs work. Fidelity is not honoring the warranty. I called, and the guy starts talking about the other warranty that had expired at 88K. I continue to tell him and correct him about the unlimited warranty. This fool agreed. Then tells me for them to honor the warranty, I must submit all of my receipts for service on my car since I’ve owned it.

Don't let dealership talk you into this saying this is the best warranty around. They find a way to not cover repairs. Do your research and buy on your own if you wish. Twice I called, twice denied. 2800.00 wasted. Your money is better spent somewhere else.

I can only comment on my experience thus far with the premium wheel & tire protection plan. I have a brand new car with 22s and with only 2K miles discovered decking a screw right into the sidewall. Called them up, confirmed I could take it to the shop I wanted, they made the payment directly to the shop and I drove away with a $475 tire. Which was about 1/3 of the cost of the plan, so 2 months in and between ease of getting the claim paid and the cost of the tire being covered, I’m very happy with the service I received. Hope to never have to use it again, but am glad to have the policy.

This warranty company is a SCAM!!! Do NOT even think about buying it. I bought mine through Carmax and just found out that it was Fidelity. Ask your dealership who the warranty is through before purchasing!!!! Carmax has had my car now for over two weeks and hasn’t even touched it. The warranty company is supposedly denying the claim over and over for little stupid things like oil changes receipts. I have provided what they ask for over and over and each time they deny deny deny. That’s all they know how to do is DENY. I’m going to get an attorney involved at this point. I wish there was an option for ZERO stars!

Agree with all the others, horrible service, and I got the Platinum plan. Just got denied as they said it looked like someone messed with the air suspension, are you kidding me, it was fine for months, light came on to service air suspension, which is clearly covered and they deny the claim. Be ready to be on hold just to talk to someone for a while, then they put you on hold again and say unfortunately it is not covered, what a joke for an extended warranty. Do not use them. Avoid at all cost.

I am a retired military veteran who served this country for over 23 years. Fidelity Warranty Services has shown me nothing but disrespect, disorganization, and a complete lack of accountability. I was never informed—verbally or in writing—that I needed to submit an additional claim to FWS. Their representatives failed to communicate this crucial step, and when I followed every instruction given to me, I was met with indifference and redirection. I’ve been forced to act as a middleman between parties, chasing down answers that should have been provided upfront.

My wife and I are in our 80’s, and purchased our “forever auto from Corwin Honda in Colorado Springs, CO. Our finance officer told us we could sign up for the extended warranty and if we decided against it in three months we would be given our money back. $2,308.95 of our original $3,296.00. I’m thinking $987.00 was split between Fidelity & Corwin. We’re living in sad times, very sad times.

They denied the claim for my 2019 Kia Sorrento drive axle with a broken inner boot with 91,141 miles, when the warranty is for 100,000 miles or 10,000. The dealer charge me 267.90 just to tell me that this company denied my claim.

Horrible delay in claim resolution. My vehicle has been in the shop for over a month waiting for warranty to agree and cover. Who While giving unreasonable requests that adds to delays. They wanted to pull off parts without agreeing to fix/replace/reinstall them. Inspector came out and already agreed what the problem is and this is their inspector. Like with premium warranty I would expect to have some type of premium service. Yet just delay after delay, not by the dealership but by Fidelity just being slow and unreasonable. They also don't cover loaner/transportation beyond 10 days. So I'll have to practically make a extra car payment to cover for the loaner charges while they are causing the delay.

I have their Owner Select warranty, which is one of their most comprehensive plans. Over the past 3.5 years I have taken my 2012 F250 Super Duty in a number of times. As of today, another claim is getting denied. It is constant, they do not want to cover anything and always have an excuse. This was the worst $3,500 I've spent.

Do not purchase this warranty. It's a scam and they do not want to fix anything.. It's a waste of time.. Do not purchase!!!! They will just deny your claim every time. My car was at the dealer for 5 days and I still had to come out of pocket to fix my thermostat... Do not buy!!!!

Complete scam!! Do NOT, I repeat, DO NOT purchase this warranty!! They will find a reason to deny any claim! Unfortunately, Kia uses them as the 10yr-100,000 mile powertrain warranty company (they don't tell you that at the time) or at least my Kia dealership didn't. They are so bad they don't have a Google review, extremely hard to get ahold of! If you read the fine print, it says that you can't fight claim and whatever they decide on (as in denials and coverages) you agree with and you can't try to fight it, I have no idea how they get away with it.

EASY TO WORK WITH. They have always been easy to work with. There is a QR code on the warranty form that makes it easy for the dealership to file a claim. If you have had a bad experience from a Fidelity Warranty Services, it is likely the dealer, not FWS.

Service date March 2023 - After always hearing warranty company horror stories, I reluctantly purchased an extended warranty because I was buying a used vehicle. I was pleasantly surprised that Fidelity promptly covered replacement of my transmission at about 75K miles. Late review after a recent repair reminded me I never took care to finish my praise report.

This company will take your money and not do any repairs. Beware of the scams. I would look into legit service contracts to protect you investment. I paid $3500 for a warranty that is useless. This company should be investigated.

Complete scam, waited until the vehicle miles were 35k as stated in the policy and they do not want to cover the rooters. Got a whole run around from the claims department, they now are sending a claims adjuster toll after the car being almost a week in the Dodge service center. They do everything in their power not to pay!

The absolute worst. I need a repair that is absolutely covered in my warranty. They are not disputing that…. But they have been dragging their feet so long that my car is on Day 12 in the shop for repair and the work hasn’t even started to be done because they haven’t given the mechanics the approval to start. I have been on the phone every day and it’s always something new. They said they would “help” me pay for a rental…even though the delay is 100% on the warranty company. It is BEYOND maddening and I have no recourse. Also they are extremely rude every time I call to get answers. I am their CUSTOMER! It’s insane that I am paying them repair my car, yet they’re finding every excuse not to do it and then gaslight ME into thinking I’m the demanding one! At the end of my rope.