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I bought a brand new 2019 Honda Civic and knew the wheels were prone to bending due to being 20 inches with a 30% Aspect Ratio on the tires so I bought Fidelity's coverage. Sure enough I hit a massive pothole and bent a wheel a month after buying the car. The next day, I also picked up a screw in a different tire that was now leaking slowly. I went to the dealer and started the process. Due to the $$$ of the repair order Fidelity had to send out an adjuster to verify the damage. They only cover a rental car for one day, no ifs/ands/ors/buts. I got a rental car for one day and returned it and in the end Fidelity paid for it. That being said, it took the adjuster a few days to come out. That was the biggest hiccup.
Adjuster signed off, Honda ordered my parts, I have a new wheel on my car and a new tire that replaced the punctured one. I purchased the Premium coverage for $700 and the repair order was $1800 so it paid for itself. You get a different person every time you call Fidelity. You can't schedule an appointment with the adjuster. You just have to drop your car off and wait until one comes by. That was annoying but they paid for everything.
Thank you to Tevin and Fidelity Warranty Services for honoring a "carefree car protection" service contract that I purchased in 2002 when I bought a new Honda Odyssey. The warranty provided a substantial refund if I did not have need of the Collision provision (I didn't; no Collision). But the car company from which I had purchased both the vehicle and warranty closed, unknown to me. And I had not understood or presented the warranty directly to Fidelity. I believe that Fidelity actually took over the warranty from a previous company. I'm not sure of all details here.
What I am certain of is this: I received exceptional support and immediate response from Tevin **. I cannot say enough about how his kindness, professionalism, communication, customer advocacy and responsible follow-through helped me immensely through a difficult time. I commend Fidelity Warranty for their willingness to work with me, their ethical response, and the obvious, highest standard of care through their representative, Tevin.
This is the best 3rd party warranty service that I have ever used. It's almost like a factory warranty quality. I have a very expensive Audi and I am glad I bought this warranty. I picked the top of line platinum coverage for a coverage of 7 years. 2 years later, my car required a repair which was surprisingly expensive, almost 14k! Fidelity stepped it, got everything approved by my independent mechanic (who has never worked with fidelity before), paid and now my car is as good as new! They even cover my Uber rides as part of the service. Absolutely amazing experience. And I have this warranty for 5 years more! I will never buy a used German high end car again with Fidelity warranty. Thank you!!
Despite all the negative reviews, I had nothing but good things to share regarding Fidelity and how they handle my warranty claim fast and effectively. They all but my $100 deductible which I was responsible for per my contract agreement. Fidelity is also reimbursing me for 5 days of car rental charges associated with me having to get a rental car until my vehicle was done. I would recommend them to all and am happy with their services and customer support services all around!!
I purchased a Mechanical Failure Service Contract when I bought my Volkswagen Jetta Sportwagen TDI,5 year, 100,000 miles. At 73,520 I had to replace the turbocharger intercooler because it had frozen. Fidelity initially denied coverage, saying it was a design defect and my complaint was with Volkswagen. I said that this argument could be applied to anything that goes wrong, that if it had been designed or manufactured differently there would not have been a problem. That clause of their contract is a "get out of jail free" card. After going ballistic and speaking to multiple levels of management they eventually agreed to pay. Like all insurance, the job of first person you talk to is to deny coverage.
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I’m not sure if I should be mad at the dealership or the warranty company or both? I was told my “extended” warranty would be 7 yrs 100,000 miles from date of purpose. Surprise it was 7 yrs 100,000 miles from manufacturer's date. Who does that? Seems like that should be illegal. Is there no class action lawsuit against this company and their false advertising? Even the Manager at the dealership thought it was 7 yrs 100,000 miles from my purchase. When I called to file the claim the first person I spoke with said that the warranty was good until I reached 136,000 miles and said Nothing about the warranty being EXPIRED. Now I need a major repair and guess what? It’s not covered! Shame on Fidelity. Shame on me for believing the lie!!!
The worse company in the world. They are scam artist. I have a lawsuit against them. They made up a story about not covering my vehicle and the mechanic told me he recorded everything and he will come to court as a witness on my behalf. Do not deal with this company. They are rip off experts that prey on hard working innocent people....
I recently purchased a 2015 Dodge Challenger and bought the "Mechanical Failure Service Contract" at financing during the purchase. I was offered three options and I chose the Platinum. In an effort to better understand the warranty and what was excluded/covered, I called the company this morning. The rep was very helpful and sent over a PDF copy of the contract that I wasn't provided at the dealership. After I read the contract, I had a few questions. So, I called back. This time I spoke to a rep named David and am appalled at his interaction with me. I was simply calling for a better understanding of the contract and it's exclusions. He seemed annoyed with me from the beginning, but I was very polite as I asked what the contract specifically excluded. I get it... Everyone has bad days.
I explained to him I was looking at the PDF copy of the contract and as I was asking some questions, he cut me off and continued to talk very irritated with me. So, I told him that I didn't appreciate how he was talking to me. Wow, did that really make him irate. He was rude, interrupted me several times and eventually hung up on me before I could even really talk any more. It must be noted that I never cursed or yelled at him. Nor, did he ever curse or anything like that to me. He was just very rude and... hung up on me. I couldn't believe the customer rep had acted like that. That experience, along with the reviews I have been reading on this website, led me to going back to the dealership and cancelling the contract (I am still within my cancellation period). Very, very dissatisfied.
I bought an extended warranty for my 2013 Grand Cherokee through Fidelity, my warranty expires this September, I brought my car to the dealer in June because of an air compressor problem. Was told the warranty company (Fidelity) needed to be contacted related the the dollar amount to fix it ($3500). An adjuster came out to see the car and approved the compressor hose to be fixed but not the compressor. The service advisor noted that this is a temporary fix and would not hold. He argued back and forth for almost a month to no avail, so now I have a temporary fix on my car and a warranty that will be expiring and I know I have a $3500 repair coming sooner or later. Based on this company's 1 1/2 star rating I'm sure I'm not the only person with this problem. Choose a different extended warranty company if you actually want something fixed correctly.
Endurance Vehicle Service seems to be a subsidiary (they said) of Fidelity. I can only assume my info was sold to Endurance. Anyway, I received a letter that seemed specific to my protection plan telling me the plan is ending and if I want to reapply, the cost of the plan is going up. Too bad I can't share it here. Anyone would read the letter as specific to their auto coverage. Turns out after calling the 800 number, it was a mass marketed, generic letter, that did not apply to my coverage. Worse, the agent I talked with in trying to understand what I needed to do was terse and impatient, refusing to help me understand the letter. He hung up on me! I'm clear that Endurance and Fidelity are in no way bothered by negative reviews. I am going to the KIA dealership and say "shame of you" for selling a product that does business in an intimidating, coercive manner. I don't expect the KIA sales manager to be the least bit bothered either but at least I've spoken up.
Fidelity Warranty expert review by Lauren Fix
Offers 5 extended warranty packages, all with coverage for fluids, rental car, towing and travel expenses, plus financing and transfer options. Get repairs done at over 6,000 authorized service centers in the United States and Canada.
Options: Fidelity has many different plans, including vehicle service contracts (VSC), maintenance plans, gap protection and more.
Deductible options: When they sign up for protection, consumers can choose the amount they want to pay for their deductible. Options are $0, $50, $100 or $250.
Lease coverage: Many warranties only cover vehicles purchased outright, but those who lease face significant financial penalties for wear and tear. Fidelity has a solid program in place to help lessees recoup their entire security deposit.
Transferable: Fidelity’s VSC’s are transferable if the original purchaser sells the car during the coverage period. A vehicle service contract may help increase a used car’s resale price.
Mechanic choice: Customers can choose from over 6,000 authorized repair facilities in the United States or Canada. They can also choose to go to a repair shop that is not authorized by Fidelity if the mechanics have the appropriate certifications.
Best for: car buyers and used car dealers.
Fidelity Warranty Services Company Information
- Company Name:
- Fidelity Warranty