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Fidelity is an extended auto warranty company that offers five warranty plans in total, two of which are specifically for high-mileage cars. Plan benefits include alternate transportation coverage, towing, roadside assistance, trip interruption coverage and fluid replacement. Customers can roll the cost of a Fidelity extended warranty into the total price of their car and pay it off monthly.
Fidelity offers five car warranty plans, plus additional, customizable coverage options. Fidelity is only available at select dealerships, but it lets you choose your deductible.
- Specialized coverage options
- Available in the U.S. and Canada
- Transferable warranties
- Only available at some dealerships
I have a very expensive Audi and I am glad I bought this warranty ... my car required a repair which was surprisingly expensive, almost 14k! Fidelity stepped in, got everything approved by my independent mechanic (who has never worked with fidelity before), paid and now my car is as good as new!Read full review
I have had ZERO problems with my warranty on my Ram truck. So far, have used it twice, and the turnaround time has been great and the service dept never seems to have issue working with them. Extremely happy with the coverage and will be happy to buy a Fidelity warranty again on our next car.Read full review
What is Fidelity?
Fidelity is a company that offers extended auto warranties at about 3,800 dealerships nationwide. Working with Fidelity is simple. When your car needs a repair, bring it to the dealership where you purchased the car or call Fidelity to speak to a claims analyst. Fidelity backs its vehicle service contracts with insurance, so you still have coverage if your original dealer goes out of business.
Fidelity has around 6,000 authorized repair shops in the U.S. and Canada, which is fewer than many of its competitors. Most auto warranty companies work with a network of close to 30,000 mechanics.
Fidelity does not publish official prices on its website, but customers report that their car warranties cost about $2,500. Some reported spending closer to $5,000, though.
Deductibles can be $0, $50, $100 or $250. Plans with lower deductibles cost more than those with high deductibles.
Fidelity offers five plans in total. Fidelity’s vehicle protection plans (Powertrain, Gold and Platinum) come in three levels and offer protection for up to 120,000 miles, while its other two plans (Drivetrain Plus and Owner Select) are for high-mileage vehicles.
- Fidelity Powertrain plan
- Fidelity’s Powertrain plan offers basic coverage, including repairs to the engine, transmission and drive axle. It also covers certain electric motor and generator components.
- Fidelity Gold plan
- The Fidelity Gold plan covers everything in the Powertrain plan, plus the following:
- Air conditioning
- Front and rear suspension
- EV and alternate-fuel components
- Fidelity Platinum plan
- The Platinum plan from Fidelity offers bumper-to-bumper coverage, which means it covers almost every system and component that can break down due to manufacturer error. Check your Fidelity contract to see what isn't covered, but exclusions include:
- Brake drums
- Air bags
- Catalytic converters
- Drivetrain Plus
- Drivetrain Plus is the first of Fidelity’s high-mileage plans. It offers protection for up to 48,000 miles and covers the engine, drive axle, transmission, and electric motor and generator components.
- Owner Select
- The Owner Select plan is also for high-mileage cars. It covers the following for up to 48,000 miles of driving:
- Steering system
- Braking system
- Air conditioning
- Additional hybrid/plug-in electric components
- Other plans from Fidelity
- Fidelity offers a few other plans in addition to its traditional extended auto warranties, including:
- Road Hazard Tire & Wheel: This plan offers up to $5,000 in lifetime benefits for repairing and replacing damaged tires. It includes reimbursement for alternate transportation, towing and roadside assistance.
- Lease Excess Wear & Tear: This option is for items that need repairs due to wear and tear and aren’t covered by car warranties.
- Theft Deterrent System: With this plan, advanced technology tracks your vehicle in the event that it’s stolen.
- Car Care Service Plan: This plan pays for routine maintenance on your car and gives you OneCard membership, which provides benefits similar to those included with Fidelity’s traditional auto warranty plans
- Term Care Select: This plan covers brake pads, batteries, headlamps, windshield wiper blades, belts, hoses, electrical components, wheel alignment, and brake rotors and drums. It also includes OneCard membership, which provides similar benefits to traditional auto warranty plans. The Term Care Select plan has no deductible.
Every Fidelity car warranty plan is transferable and comes with the following benefits:
- Alternate transportation coverage: If your car is in the shop for several days and you need to rent a car, Fidelity reimburses you up to $40 a day for a maximum of 10 days. This is more than what most car warranties offer.
- Towing coverage: If your car breaks down, Fidelity covers up to $100 in towing fees.
- Trip interruption coverage: If you’re traveling more than 100 miles from home and your car breaks down, Fidelity reimburses you for alternate trip arrangements up to $100 a day for a maximum of $500 per occurrence.
- Fluid replacement: When your car is undergoing a repair, Fidelity pays to refill any depleted fluids.
- Financing: You can roll the cost of your Fidelity car warranty into the financing of your vehicle.
- Can I call a Fidelity claims analyst 24/7?
- No. Fidelity claims analysts are available 8 a.m. to 9 p.m. EST, Monday through Friday, and 9 a.m. to 4 p.m. EST on Saturday.
- How can I cancel my Fidelity car warranty?
- If you want to cancel your car warranty, call the dealership where you bought the warranty and ask for a cancellation. If the dealership is no longer in business, contact Fidelity directly.
- Do Fidelity car warranties come with benefits?
- Yes, every Fidelity car warranty comes with benefits like alternate transportation coverage, towing coverage, trip interruption coverage and fluid replacement.
- Do Fidelity car warranties cover wear and tear?
- No, but Fidelity has a special plan that is not a warranty to cover wear and tear.
Is Fidelity good?
We like that Fidelity has five plans to choose from, including options for high-mileage vehicles. We also like its optional coverage for wear and tear and routine maintenance. Customers with luxury vehicles often point out how much money they saved buying a warranty from Fidelity. If you are looking to buy an extended auto warranty, Fidelity might be worth it.
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Called the dealer where I purchased the Fidelity Used Car Warranty and they advised me of how to contact Fidelity. Called Fidelity and explained the problem and they verified that I had an account. Fidelity explained the evaluation and payment process. Checked with my Jeep dealer for repairs and they were able to contact Fidelity after evaluating the problem with my Jeep. Repairs cost about $715 and I only had to pay $114 when I picked up the Jeep from the dealer. The problem was a leak on the oil filter/oil cooler housing where it joined the motor. I suspect that it was the o-rings but was not able to examine the old part after the repairs. Although the warranty cost was more than the repair, the warranty gives me an avenue if major repairs are needed. My warranty was for 3-years or 36,000 miles.
I have no idea why others on this page have written that the warranty was not covering their car. I have had ZERO problems with my warranty on my Ram truck. So far, have used it twice, and the turnaround time has been great and the service dept never seems to have issue working with them. Extremely happy with the coverage and will be happy to buy a Fidelity warranty again on our next car.
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I bought a brand new 2019 Honda Civic and knew the wheels were prone to bending due to being 20 inches with a 30% Aspect Ratio on the tires so I bought Fidelity's coverage. Sure enough I hit a massive pothole and bent a wheel a month after buying the car. The next day, I also picked up a screw in a different tire that was now leaking slowly. I went to the dealer and started the process. Due to the $$$ of the repair order Fidelity had to send out an adjuster to verify the damage. They only cover a rental car for one day, no ifs/ands/ors/buts. I got a rental car for one day and returned it and in the end Fidelity paid for it. That being said, it took the adjuster a few days to come out. That was the biggest hiccup.
Adjuster signed off, Honda ordered my parts, I have a new wheel on my car and a new tire that replaced the punctured one. I purchased the Premium coverage for $700 and the repair order was $1800 so it paid for itself. You get a different person every time you call Fidelity. You can't schedule an appointment with the adjuster. You just have to drop your car off and wait until one comes by. That was annoying but they paid for everything.
I purchased a platinum plan, however, they go out of their way to find reasons to deny covering claims. Every time I take my vehicle to the repair shop, they drag their feet, send adjusters, and flat out refuse to cover recommended repairs. Also, unless you are going to incur an absolute catastrophic failure, such as engine/transmission/ECM, etc. (which they would try not to cover anyway), with paying deductibles ($250 or $500), this warranty makes no mathematical sense. Unfortunately, I did not have enough foresight when I purchased it.
I called the customer service number for Fidelity Warranty Services, INC. As I am new the being a customer through a car brought from a dealership. I decided to call the company to ask for further questions. The first person to pick up the line was dismissive and continued to state "Just look at your contract" rather than ask my questions. I grew tiresome after speaking with the first person and requested to speak with a new one. The second person was worse. He began to speak to me in a way that was not only condescending but disrespectful.
I gather this company only deals with mechanics and repair shops and is not inviting to the customer. This may be fine for others but if I call to ask further questions about my plan and get spoken to like this. I rather take my hard-earned money elsewhere. I will begin to seek another warranty company and start the cancelation process. My experience matches the current online review for this company.
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Please stay away from this company. They will only steal your money and treat you like dirt, bought a 14 Vette from Bham BMW with low mileage, one owner, they promised me I needed this warranty and I paid for the Platinum coverage, first car issue is a simple gas gauge not working so Fidelity tells a certified Chevrolet dealership service department that my parts are not covered because GM knew there was an issue with this problem and also their phone guys claim to be mechanics and try to belittle you, anyway $2150 paid for a warranty that's no good and now I'm out $2800 for repairs, I repeat DO NOT GET THIS WARRANTY.
My vehicle came with the extended Powertrain warranty of 36 months, 125000 miles, that included the exhaust manifolds. During my state inspection, it was noted that two of the exhaust manifold bolts had broken. I submitted a claim and it was denied because the phone rep. and manager I spoke with said, that the exhaust manifold bolts are not part of the exhaust manifold and therefore not covered. This coverage is like having no coverage at all, so don't waste your time and money buying it.
Every time I go to service vehicle and it's expensive the look for a excuse to not fix vehicles so why have warranty? They are a scam. They take your $ money quick but for service they don't wanna pay for repairs. Don't buy warranty from Fidelity. It's a rip off.
I purchased a Mechanical Failure Service Contract when I bought my Volkswagen Jetta Sportwagen TDI,5 year, 100,000 miles. At 73,520 I had to replace the turbocharger intercooler because it had frozen. Fidelity initially denied coverage, saying it was a design defect and my complaint was with Volkswagen. I said that this argument could be applied to anything that goes wrong, that if it had been designed or manufactured differently there would not have been a problem. That clause of their contract is a "get out of jail free" card. After going ballistic and speaking to multiple levels of management they eventually agreed to pay. Like all insurance, the job of first person you talk to is to deny coverage.
I’m not sure if I should be mad at the dealership or the warranty company or both? I was told my “extended” warranty would be 7 yrs 100,000 miles from date of purpose. Surprise it was 7 yrs 100,000 miles from manufacturer's date. Who does that? Seems like that should be illegal. Is there no class action lawsuit against this company and their false advertising? Even the Manager at the dealership thought it was 7 yrs 100,000 miles from my purchase. When I called to file the claim the first person I spoke with said that the warranty was good until I reached 136,000 miles and said Nothing about the warranty being EXPIRED. Now I need a major repair and guess what? It’s not covered! Shame on Fidelity. Shame on me for believing the lie!!!
Fidelity Warranty author review by Lauren Fix
This extended auto warranty company has multiple plans, including two specifically designed for high-mileage cars. Warranties from this company are only available at select dealerships. Warranties are transferable to new owners.
Cost: Customers report spending anywhere from $2,500 to $5,000 for a vehicle service contract from Fidelity Warranty Services. Deductibles range from $0 to $250.
Plans: The company has five plans: Fidelity Powertrain, Fidelity Gold, Fidelity Platinum, Drivetrain Plus and Owner Select. The first three offer coverage ranging from basic to comprehensive for cars with low mileage. The Drivetrain Plus and Owner Select plans offer limited coverage for cars with high mileage.
Benefits: Fidelity Warranty Services has benefits like roadside assistance, trip interruption coverage, rental car reimbursement, fluid replacement and towing.
Standout feature: Fidelity Warranty Services has additional plans, including wear and tear plans and replacement plans for parts not normally covered by extended auto warranties.
Fidelity Warranty Services Company Information
- Company Name:
- Fidelity Warranty