My Dealer's Choice Reviews

I bought the bumper to bumper warranty on my BMW i8. After a few months I brought the car to the dealership and was told that I will need to cover the cost of $3500 maintenance out of pocket because the vehicle hasn't been driven 1000 miles yet. These are all in the fine print and wasn't communicated during the initial call. Then I tried to call to cancel the service. Email doesn't work, was told to call this number, then I called, said department is closed (at 1pm Pacific time, what's their excuse, the call center not in the pacific time zone? I thought this is for California), the second day I called in the morning, was told that department is on lunch break and call back in 30 mins, then I called 30 mins later and was told that the department is closed. This is ridiculous.

Worst car warranty ever. I have worked with several warranty companies and this is by far the worst experience I’ve ever had. To say their customer service is unprofessional is being nice. The way they treat their paying customers is pathetic. My car was in the shop for an issue that is covered, per the warranty agreement, and every time me or my mechanic tried to get ahold of someone, nobody would answer the phone, after two days of attempting to reach someone I gave up and paid for it out of pocket.

I’ve had the platinum coverage since I bought my car. I missed one month due to being hospitalized and was charged $700 to reinstate my policy. Once I needed to file a claim I was screamed at on the phone being accused of fraud and then hung up on. It took several calls back and hours of waiting on hold before I received any help.

I’m extremely disappointed with how unprofessional this business has been. When I put my car in the shop—a stressful situation on its own—the staff were rude, insensitive, and completely lacking in empathy. I was hung up on multiple times and denied the chance to speak with upper management. The person who first answered claimed to be the manager, then said he was the owner, and continued to speak to me disrespectfully instead of trying to help. When I asked for clarity on their policies, I was met with attitude and confusion instead of answers. To make things worse, they canceled my account without my confirmation and sent me a cancellation email while my car is still in the shop. This experience has been unacceptable, unprofessional, and unnecessarily stressful. I would not recommend My Dealer’s Choice to anyone. Mike was the individual who said he was both the manager and owner of the company before rudely hanging up.

Avoid this company for extended warranties. I requested a full refund within 24 hours, but they refused to return my $330 payment. It’s now been over 90 days, and I still haven’t received my refund. My bank closed the dispute, saying I had signed the contract, but I made it clear to the dealer that I wanted to cancel. They keep insisting there’s nothing they can do. Getting a refund from this company has been a complete nightmare. Their customer service is unhelpful, rude, and gives off the impression that they don’t care about their customers.

I called this company to get a quote for my 2014 Ford Escape. I spoke to Matt, I had questions concerning the low ratings on here. Instead of answers I was hung up on. Not professional at all and rude!

They do not refund you your money when you cancel, we have been dealing with them since May, they 2025 said check is in the mail, you call and they overtalk you and lie and we have all the recordings to prove, beware of James in billing and Prit if these are their real name..They never sent the signed contract over voice recording of my father buying these program.

I was sold a “5-year” warranty by Chris L. on the condition I signed that day. I was told I was fully covered and “good to go,” even before receiving a copy of the contract. That contract never arrived. I relied on the seller’s statements, brought my vehicle in 4 days before the supposed start date, and my $15K claim was denied. Only later did I learn the contract was 4 years, not 5. This is material misrepresentation. I offered to pay in full ($4,200) and acted in good faith. They ghosted me. I have receipts, texts, and proof of what was said. Stay away.

I recently signed up for coverage with My Dealer's Choice for my Mercedes-Benz GLK, and I couldn't be more satisfied with the experience. Cory G. was absolutely exceptional professional, knowledgeable, and genuinely helpful throughout the entire process. He took the time to explain all of my options clearly and ultimately provided me with a great deal that fit both my needs and budget. What stood out the most was his recommendation of the Platinum Plan, which offers extensive coverage and gives me real peace of mind. I'm thrilled to have secured such comprehensive protection for my vehicle, and I feel confident knowing that I'm in good hands with My Dealer's Choice. Highly recommend Cory G. and the entire team for anyone looking for quality vehicle protection and outstanding customer service.

Called company got a fair quote for my vehicle. I had for got to mention it was diesel. They were good in letting me know the extra cost and the policy type. I appreciate that they were upfront Company. The different personel whom I talked with were quite helpful. No.