My Dealer's Choice Reviews

It doesn't give you any prices, it just gives you the same screen every time.

And then make you wait thirty days and then try and scam you again because they find other reasons not to repair the vehicle. PLEASE, EVERYONE, BE WARNED, STAY AWAY FROM THIS COMPANY.

You have denied a claim because I have not driven 1000 miles. The policy started 1/5/26, I am retired, I have only driven 571 miles in 3 months. By the time I hit 1000 miles would be June. The policy would be 6 months old, and I would have no warranty coverage for 6 months. So, if you do not change the denied claim, I would like to cancel. I would like a full refund, I asked the salesperson twice when I could take the car in, after 30 days. No mention of the 1000 miles. The 48-month policy would only be 42 months. The policy was paid in full at the time of signing, no coverage till June. Please refund me the full amount. $3920.00.

Horrible, my car did not pass a smog test, so I took it to the dealer to figure it out. They said I needed a new motor. Dealer's Choice sent someone up to verify, they also asked for receipts dating back a few years for oil changes, I could produce some, but not enough. I had couple of changes at Jiffy Lube, but they could only pull one year back and another pulled 5 receipts, but they wanted to know the actual amount of oil, etc, even though the receipt said Full Service.

I bought the bumper to bumper warranty on my BMW i8. After a few months I brought the car to the dealership and was told that I will need to cover the cost of $3500 maintenance out of pocket because the vehicle hasn't been driven 1000 miles yet. These are all in the fine print and wasn't communicated during the initial call. Then I tried to call to cancel the service. Email doesn't work, was told to call this number, then I called, said department is closed (at 1pm Pacific time, what's their excuse, the call center not in the pacific time zone? I thought this is for California), the second day I called in the morning, was told that department is on lunch break and call back in 30 mins, then I called 30 mins later and was told that the department is closed. This is ridiculous.

Worst car warranty ever. I have worked with several warranty companies and this is by far the worst experience I’ve ever had. To say their customer service is unprofessional is being nice. The way they treat their paying customers is pathetic. My car was in the shop for an issue that is covered, per the warranty agreement, and every time me or my mechanic tried to get ahold of someone, nobody would answer the phone, after two days of attempting to reach someone I gave up and paid for it out of pocket.

I’ve had the platinum coverage since I bought my car. I missed one month due to being hospitalized and was charged $700 to reinstate my policy. Once I needed to file a claim I was screamed at on the phone being accused of fraud and then hung up on. It took several calls back and hours of waiting on hold before I received any help.

I’m extremely disappointed with how unprofessional this business has been. When I put my car in the shop—a stressful situation on its own—the staff were rude, insensitive, and completely lacking in empathy. I was hung up on multiple times and denied the chance to speak with upper management. The person who first answered claimed to be the manager, then said he was the owner, and continued to speak to me disrespectfully instead of trying to help. When I asked for clarity on their policies, I was met with attitude and confusion instead of answers. To make things worse, they canceled my account without my confirmation and sent me a cancellation email while my car is still in the shop. This experience has been unacceptable, unprofessional, and unnecessarily stressful. I would not recommend My Dealer’s Choice to anyone. Mike was the individual who said he was both the manager and owner of the company before rudely hanging up.

Avoid this company for extended warranties. I requested a full refund within 24 hours, but they refused to return my $330 payment. It’s now been over 90 days, and I still haven’t received my refund. My bank closed the dispute, saying I had signed the contract, but I made it clear to the dealer that I wanted to cancel. They keep insisting there’s nothing they can do. Getting a refund from this company has been a complete nightmare. Their customer service is unhelpful, rude, and gives off the impression that they don’t care about their customers.

I called this company to get a quote for my 2014 Ford Escape. I spoke to Matt, I had questions concerning the low ratings on here. Instead of answers I was hung up on. Not professional at all and rude!