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About Century Warranty
Century Warranty offers three different vehicle service contracts. That’s fewer options than most auto warranty companies have, but Century Warranty has superior benefits and a standout rental car reimbursement policy. Compare quotes, weigh the pros and cons and read consumer reviews before making a decision.
Pros & Cons
- Affordable options
- Great benefits
- Transferable plans
- Reviews mention claims issues
- Must buy through authorized retailers
Century Warranty offers three straightforward plans to cover your car repairs. Its claims process might have some issues, but Century Warranty’s benefits stand out among competitors.
Top Century Warranty Reviews
I have only had to use it one time. After I got it I saw that others had given it low ratings but for me they were great. I paid my deductible and drove it home all fixed. It was ...Read full review
... Was on vacation when I noticed my car was on the frits. I pulled into a dealership and with complete ease they paid for $3,700 in necessary repairs. ... Phone calls to them we...Read full review
What is Century Warranty?
Century Warranty is an auto warranty company offering three different vehicle service plans, ranging from basic powertrain coverage to exclusionary coverage. Each plan comes with benefits, including rental car reimbursement, towing coverage, trip interruption coverage and fluid coverage. All of Century Warranty’s plans are transferable, too.
Century Warranty plans
Century Warranty has three plans: a powertrain plan, a stated component plan and an exclusionary plan. A suite of benefits comes with each plan, and customers have access to over 6,000 repair centers in the U.S. and Canada.
- Power Care plan
- The Power Care plan from Century Warranty is a basic car warranty, also known as a powertrain warranty. This plan is best for those wanting affordable coverage that protects the most basic elements of their car. The Power Care plan may have limited coverage, but it still comes with full benefits. It covers:
- Drive axle
- Sentry Care plan
- The Sentry Care plan offers intermediate coverage, often known as stated component coverage, and comes with plenty of benefits. The Sentry Care plan covers:
- Drive axle
- Air conditioning
- Front suspension
- Rear suspension
- Basic electrical
- Sentry Guard Max plan
- The Sentry Guard Max plan provides comprehensive coverage, also known as exclusionary coverage, because it’s easier to list what parts it excludes rather than everything that’s covered. The Sentry Guard Max plan covers the following parts:
- Drive axle
- Air conditioning
- Front suspension
- Rear suspension
- Basic electrical
- Expanded electrical
- Fuel system
Century Warranty benefits
Every plan from Century Warranty comes with an array of benefits, including:
- Rental car reimbursement: If your car is in the shop and you need to rent another, Century Warranty reimburses you up to $40 per day for up to 10 days.
- Towing coverage: With Century Warranty, you have towing coverage for up to $100 per breakdown.
- Trip interruption coverage: If your car breaks down more than 100 miles from home, you can get reimbursed for your food and lodging costs up to $100 per day for five days.
- Fluid coverage: Century Warranty covers replacement of necessary fluids, greases, oils and lubricants when your car needs a repair.
- Transferability: Each Century Warranty plan is transferable, making it easier to sell your car if you choose to do so.
Century Warranty cost
Century Warranty doesn’t publish prices on its website. However, based on market research and consumer reviews, we estimate a basic four-year powertrain plan with Century Warranty to cost between $2,250 and $3,000. Century Warranty’s most comprehensive four-year plans will likely cost between $3,500 and $5,000, depending on the age and mileage of your car.
Century Warranty FAQ
What’s the cheapest plan from Century Warranty?
The Power Care plan is Century Warranty’s cheapest plan, but it only offers basic powertrain coverage. For the most comprehensive coverage, check out the Sentry Guard Max plan.
Can I cancel my Century Warranty plan?
Yes, you can cancel your plan. Customers who cancel within 60 days of purchasing an auto warranty receive a full refund.
Can I transfer my Century Warranty plan?
Yes, Century Warranty plans are transferable. That means if you sell your car, your plan can continue with the new owner, which may increase the car’s value.
Does Century Warranty have roadside assistance?
Century Warranty will reimburse you up to $100 on towing costs per breakdown.
Is Century Warranty worth it?
Century Warranty has typical powertrain and exclusionary coverage plans, and we like the company’s benefits, which provide much higher reimbursements than most auto warranty companies. Positive reviews are enthusiastic, with customers saying they’re glad they went with Century Warranty. However, many other consumer reviews mention difficulties getting Century Warranty to honor their claims. Whether you reach out to Century Warranty or not, obtain quotes from several companies before you buy an extended auto warranty.
Century Warranty Reviews
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I have only had to use it one time. After I got it I saw that others had given it low ratings but for me They were great. I paid my deductible and drove it home all fixed. It was great. I call the dealer and got the car it and got a ride to and from garage.
On the front end and the back end, Century Warranty Services and the folks working there have been wonderful! The sales associate I originally spoke with, Matt, was very knowledgeable, not pushy and friendly in a genuine and not salesy way. Unfortunately, like many of us in this day and age, I received unwelcome news from my job: hours and pay cut, moreover, on the 29th day of our extended warranty with CWS, and it was a Saturday. I just assumed that we would be out the $50 administrative fee, which I was fine with. After all, it was in the contract, and if you think it through, I had technically, in a way received almost a month of coverage.
When I, feeling terrible about having to cancel my warranty, called in to CWS, I spoke with Zach, and he could not have responded to my unfortunate news in a more understanding, empathetic way. He did not make me feel bad, that is to say, worse than I already did, at all! He, in fact, totally put me at ease, and given where I was mentally, that was a saving grace! I told him we expected to be out the $50 and that it was not a big deal. Bottom line, we received a FULL REFUND!!! Bottom, bottom line, when we get back on our feet and if we decide to get an extended warranty on either of our aging vehicles, it will DEFINITELY be with CWS!!!
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I signed a contract in good faith and haven't used it but once. Now I need it only to find out it had expired. Weird! Well, I was made aware that the warranty was started the day the ORIGINAL OWNER drove it off the lot?? Makes no sense to sell a 7 year EXTENDED warranty on new car? It was not pointed out by the salesman and I didn't catch it because who in their right mind would sell such a warranty! I was duped and just would like others to be aware of this insanity.
I am so grateful I purchased this extended warranty! Has already paid for itself! Was on vacation when I noticed my car was on the frits. I pulled into a dealership and with complete ease they paid for $3,700 in necessary repairs. They paid for my rental vehicle while my car was being fixed and the hotel stay. Amazing!!! Highly recommend to anyone with high-mileage vehicles! Phone calls to them were short and sweet, to the point, no long wait times, great customer service, no hassles at all! I couldn't believe it!
In March, I heard clicking noises as I left the highway and was driving down the street. I was in the lane next to the turning lane and as I was slowly changing lanes found myself in an accident with the car next to me. I didn't know at the time that the axle broke throwing me into the other car. Although, I had only sideswiped this car, I had to pull the car to the side of the road and park it because I could not drive it; I then had to get towed.
I brought my 2016 Chevy Equinox back to the dealer when Century Warranty sent someone to assess my suv. They accused me of hitting the car followed by the axle breaking. I assured them over and over again that it was the opposite of the their perception and that the clicking noise was first, followed by the accident. They refused to believe me. I was forced to pay my deductible and take it on my insurance as an accident. They worked on my car for 9 days and just a few days ago the same noise occurred, I returned it to the shop and again the axle was broken and again they replaced the parts. I was again put in a very dangerous position and still not heard by Keyes Chevrolet, or Century Warranty. They get to decide whether they want to take responsibility even though I pay for a warranty and was not responsible for this accident. This is unthinkable.
Bought a 2011 Mercedes with air suspension in 2016 from a Lexus dealer. The dealer sells all cars with Century Service Powertrain warranty included in the cost, and then tries to upsell to a greater warranty that covers more parts. For $2300 I was able to extend coverage on most components for 36 months and an additional 70K miles. I had read about air suspension being $1000 per corner to repair (it's more like $1,200). Lost one of the corners recently, and ultimately the company paid for a replacement part, labor and rental car. Ultimately the company did as they should under the contract, and I don't think they gave the service advisor any grief. On this alone I'd be a 4 or 5 star rating, BUT, I am only between satisfied and happy (3 and 4 star on this rating scale), and here's why.
When I called Century prior to the repair, a claims person told me that I had to take the car to Lexus (where I bought it) and they would determine what to do. They also identified the Lexus dealer incorrectly as the warranty administrator, whereas the contract identifies Century themselves as the administrator. Called Lexus, they said that Century was not correct. Called Century back and a different agent said he would start a claim and that I should go to the Mercedes dealer of my choice and they would talk to them directly (So, I was like, WTF?, is this a con?). Once the car was at Merc, everything was smooth from my end, so if there was any drama, I don't know about it. Paid my $100 deductible and got my ~$1,100 repair paid for.
I am left to conclude that either I talked to an incompetent employee or that this is part of an active strategy to discourage warranty use (I am not suggesting the latter, only that those are the only two reasons I can think of). I guess I will never know. I will admit I googled Century during this back and forth and the reviews here had me very nervous. And that's why I'm back, to give an honest review. They stepped up and did what was right, but the overall experience leaves me wondering if I should spent the money, and feeling pretty irritated about the stress caused by the first interaction.
I am left wondering what they would have done if the repair cost would have exceeded the contract amount. And then of course, you have to ask yourself, "what is the value proposition of such a warranty?" I am a no-warranty kind of person, but this was my first car with fancy suspension--a known failure point. At the time of my research in buying the car, I determined that a warrant to cover the air ride would be 3-4K, so I felt pretty good about $2300 (the Lexus dealer presumably having paid for the Powertrain part as above).
The warranty runs out in a few months and so I will probably "lose" money on the equation, but I got a good price on the car, and had some peace of mind from the warranty. There is some value to the utility, even if it was not fully exercised. Would I get another Century warranty? I don't know. Would I get another extended warranty of any kind? I don't know, probably depends on the car. I can afford to NOT have the warranty and pay the repairs, even if they are painful.
I guess my advice would be if you can't afford the car without the warranty, you probably shouldn't buy it, UNLESS, you are planning to keep the car for a set period of time and the warranty and depreciation are a part of your overall cost of that ownership period (a lease may be a bargain compared to buying a used car when all factors are considered). For me, this model was the last of its line that had a naturally aspirated V8, so I plan to keep the car for a very long time. Got curious on this, my cost of depreciation and warranty over 3 years has been $468/mo. Comparable leases on the replacement model are $950 to $1,000/mo according to Swapalease, 5-7 years newer, but not any faster! Good luck! Signed, Irritated, but satisfied. Yeah, let's go with that.
When I bought a 2017 Toyota Camry the dealer trapped me to buy a warranty contract from Century Automotive Service Corp. In July 2018 I sold my car and paid off 2017 Toyota and had my request to cancel my service contract through Toyota dealer on 07/12/2018. I also email all financial release from Toyota finance to Century Service Corp (5 times). I called to talk to them 5 times. And they told me it would take about 4 to 6 week to process my contract cancellation. But since July till now I haven't got any respond or feed back from Century automotive service corporation. I think they don't want to refund money to me. The employees was also very rude. Hung me up 3 times during discussion. 2017 Toyota Camry vin# **.
We brought our Ford Explorer in for warranty work on the engine. Ford mechanics carefully worked on the problem--turns out we needed a new engine. Century first sent an inspector who was incompetent and did not find the problem. Then they sent another inspector, after we had to call them and make that request. This inspector did identify the issue--yes, we needed a new engine. Century wanted to send a 45,000 mile used engine with an extremely limited warranty. The Ford replacement was only $800 more, and had a warranty 3x as long.
We called and were lectured by Lugo. I mean--lectured. Then Tomas came on the phone. Same deal--used engine at 45,000 miles. The current engine is at 65,000 miles. They requested old parts be put on, etc... Not only was Lugo rude and Tomas uninformed, Lugo lied directly to me. He stated that he told our advisor that we could make up the difference in the pricing. Not only did he not tell our advisor that information, he insisted his false statement was true. DON'T BUY CENTURY--THEY ARE LIARS AND CHEATS.
I own a 2013 Ford E-350 that is well maintained. I also manage a fleet of 200 vehicles for a City where about 1/3 of the vehicles are Ford. I'm not a novice when it comes to vehicle and equipment repair and service. In December I had a breakdown due to one of the fuel injectors being blown out of the aluminum engine head. A somewhat common issue with Ford Triton engines since the 90's. Century would only cover $1300 out of a $2500 repair. They wanted the mechanics to reuse the coolant, old gaskets, old spark plugs and so on.
In February the transmission grenaded. The local Ford dealership provided a very fair price for a Ford factory rebuilt transmission. The cost, $2540. Century didn't like the price. Century found a "rebuilt" transmission for $1500 and wanted to ship it to the dealership or limit their portion of payment to the Ford dealership to $1500 with either myself paying the difference or a Ford price-match. I called Century to get the information on the rebuild shop and obtain warranty information on this work. Century would not provide me the information on the company that they stated "rebuilt" the transmission and would not provide me a copy of the promised 12 month x 12,000 mile warranty to view prior to the work being completed.
I've been in the business long enough to know when someone is trying to sell me inferior parts and I'm experienced enough to know when someone is withholding information and/or flat out lying to me. Save your money and/or purchase a warranty from another company that is not associated with the Corporation Trust Center in Wilmington, Delaware.
First of all, don't take any of these positive reviews of Century seriously. Surely they're written by employees to offset the negative image that they've established with consumers. Also, if you've purchased a contract with them, I’d absolutely advise you to cancel your contract, which you'll have to do with the dealership you were pressured to buy it through. According to the dealer and Century they'll refund your contract and prorate it accordingly. I have yet to receive a refund or confirmation of a refund being processed and it has been 3 months since I have formally initiated the process through Emich Chevrolet in Lakewood Colorado.
After purchasing what was explained as a full wrap, comprehensive warranty (pitched by Geoff as a bumper to bumper warranty by the dealer) I had an electrical issue come up on my 2014 Jeep Grand Cherokee (38k miles). This issue appeared in 2016, just several months after buying the vehicle. Century refused to cover the fuel tank pressure sensor. This was the first issue to appear with the vehicle. I paid for the $500 repair out of pocket. The customer service staff I spoke with was rude and dismissive about my issue, which I didn't expect as a customer. These service contacts are just about worthless as far as I can tell and from what others’ reviews have corroborated.
As a consumer, do your due diligence. Look at extended warranties offered through the manufacturer of the vehicle. Note that you can buy coverage well after the point of sale, so if you're buying a used vehicle don't fall victim to the finance manager’s hard sell or pressure to add the warranty. If you're buying a used vehicle, there are always going to be risks that won't be covered by the manufacturer. Buy from a trustworthy dealership and have the vehicle inspected before purchasing. Take the money that you'll spend on a warranty and put it in a savings account where you can pull money from it for necessary repairs.
Century Warranty Company Information
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- Century Warranty
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