CarvanaCare Extended Warranty

CarvanaCare is optional coverage you can select when you purchase a vehicle from Carvana. You can choose between three levels of coverage, and all come with free roadside assistance — so if you lock yourself out of your car, run out of gas or get a flat tire, you can call one number for help.

SilverRock administers all CarvanaCare service plans. If you need to file a claim, do so through SilverRock, not Carvana. Coverage starts the day you take ownership of your car and lasts for the amount of time you select or until the odometer reaches the number specified in your service contract, whichever comes first.

CarvanaCare offers three different levels of coverage: Essential, Plus and Premier. The CarvanaCare brochure lists components covered by each plan in an easy-to-read format.

• Essential: This plan gets you basic mechanical coverage for your engine and transmission.
• Plus: This comprehensive plan covers your powertrain plus your steering system, heating, air conditioning, exhaust and more.
• Premier: Premier coverage includes everything covered by Essential and Plus, as well as three oil changes and tire rotations for a year, cosmetic repairs and tire or wheel damage.

The price of CarvanaCare depends on the vehicle you purchase — the make, model and mileage all impact your bottom line.

Once you find a vehicle you’d like to buy, you can enter your personal details, add information about payment or financing and pickup or delivery, then get the quote for CarvanaCare.

Exact prices vary, but we’ve gathered quotes for three vehicles — all quotes are accurate as of publishing.

Discounts

Carvana doesn't mention any discounts or other promotions, but it’s worth asking about at the time of purchase.

CarvanaCare extended warranties provide stated-component coverage; if a part or system isn’t listed on your service contract, it’s not covered.

SilverRock, the plan administrator, lists the following exclusions for CarvanaCare:

• Lack of maintenance
• Repair of parts not necessary to fix the problem
• Damage that took place before purchase
• Damage caused by lift kits, wrong-size tires, abuse or racing
• Damage caused by rust, overheating, corrosion or physical damage
• Breakdowns in a location other than Canada or the U.S.
• All parts excluded by the original manufacturer’s warranty
• Commercial use of the vehicle

At the time of publishing, neither Carvana nor SilverRock has sample contracts available to preview, even during the initial buying process. Your exact terms and conditions depend on your coverage plan and other personal factors.

If your vehicle breaks down and you need to file a claim, you can take your car to the nearest approved repair facility or tow it there. If there isn’t an authorized shop in your area, you can take it to any licensed repair shop, but you’ll have to pay a larger deductible and won’t get the repair satisfaction warranty.

Let the mechanic know you have a CarvanaCare service plan through SilverRock. Someone from the shop needs to call SilverRock; once the administrator approves the repairs, work can begin. Once the work is completed, SilverRock pays the repair shop directly.

The amount of time this process takes depends on the work your vehicle needs, whether it’s included in your coverage and how busy the repair facility is.

If you find a great deal on a car from Carvana and want to add additional warranty coverage at the time of purchase, a CarvanaCare extended warranty might be a good option. It includes roadside assistance and a $0 deductible when you use an in-network repair facility, so you’ll want to see if your preferred mechanic is in network.

As with any warranty, read your contract closely so you understand exactly what is (and isn’t) covered.