CarvanaCare Extended Warranty Reviews

Had to cancel my premium coverage. Carvana would not cover cosmetic that was not listed on condition and Silver Rock would not accept an inspection from a toyota dealership on a tacoma. You know something fishy when only accept their mechanic's diagnostics. Overall inspection was good feedback from toyota but the small things were bad from carvana/silverrock.

Please save your money. I purchased the extended warranty on 2021 Range Rover. It hasn't been 30 days and have a coolant leak which is covered under my truck, been in the shop for 3 weeks. The mechanic finished the job but still waiting for Silver Rock warranty to pay, just keep getting the run around, poor communication

Silver Rock. The people that cover the Carvana Care Extended Coverage. Denied multiple claims that were well within the guidelines of the agreement. Also denied claims that showed coverage since diagnostics started, but the repair didn't happen until after the mileage limitation. Do not purchase Care Extended Plan.

Do not waste your money!! They don’t cover any basic needs besides oil change/tire rotation. If you want to replace air filters, replace brake pads, any sort of fluid flush, repair any dents/dings larger than 4 inches, or replace your windshield, they will not cover. It’s useless unless your engine breaks.

Quick e mail responses. Live contacts nearly immediately available for chats. Online steps were easy to understand. Delivery personnel were professional and clear. Even when a driver situation arose, Carvana was understanding and responsive to my needs.

Selling a car to Carvana was easier than I was expecting. No issue with my experience. I had to wait for few days for a car to be picked up but the agreement was reached in about a half hour including the uploading of necessary documents.

The experience I have had with CarvanaCare is their deceptive advertising being from bumper to bumper care. Carvana claims this is an extended warranty that covers the cost of repairs from bumper to bumper and includes everything. However, read the very fine print that they unilaterally decide what this means. Trying to use this service is a nightmare and I am not the only one who thinks so. There is a Facebook Page that is dedicated to Carvanacare and its deceptive practices. All I can say is “Buyer Beware!” It is the worst of all extended warranties that you need to decline. Once you have it, Carvana will not help you with it one little bit.

It was a very easy process dealing with Carvana. There were competitors that offered a little more money for the sale of my car, but had very complicated procedures to follow through on. Very satisfied!

My wife and I purchased a 2016 Jeep Patriot from Carvana. The vehicle stated it has passed inspection, however, the brakes was making noise on the second week of driving it, the wiper blades were no good, and a loud ticking noise started when the door was unlocked. We contacted Carvana’s warranty department, they had us take it to the shop for repairs. Carvana covered the ticking noise but not the brakes. A couple more weeks later the veh needed brakes and rotors, this is un expectable for a veh that just passed inspection. 30 days in the veh started making a grinding noise, I was told the AC compressor was bad and I noticed it shakes really bad.