Omega Auto Care Reviews

We have had good service from Omega. We've had several things done. We usually take the car to the dealer, and they call in a claim to Omega and let us know what they will cover, what they're going to fix, how much, and the deductible, and then they fix it. One time, the fee didn't go through, and we called to see why not. I don't know what was going on with the system or the card, but it went through. So far, we haven't had any problems with that. Omega covers a good amount of everything. The improvements over time have been okay. When we first started with Omega, it took so long to get through to make a call and put in a claim. Then, once they took it back to where the dealer had to call you all or whoever was repairing the car had to call you all, they got through a little bit quicker. We never had problems, and we're satisfied with Omega.

A Mercedes car is very expensive to fix. I got an insurance policy for repairs from Omega and I have it for three years now. So far, the service has been very good. I recently got the suspension air springs front fixed for my vehicle at Mercedes of Fort Pierce and they did a very good job. I was without my car for three days but I didn't ask Omega for a rental. I didn't need one. Overall, they were easy to work with and I would tell others to use them.

Omega Auto Care is always great. They're very informative and I don't have to wait a long time to get in contact with anyone. When I got the contract with them, they told me I would have to pay for two or three years, then the next two years would be on them and I got the paperwork. The price was expensive, but my car is paid in full, so I could need some extended warranty. I was gonna cancel them out, but they told me I was almost done. I've had to do one claim so far when I had some issues with my car. I had to reach out to them 'cause the car place acted like they couldn't get in contact with them. Omega was punctual and they got it done.

I bought the truck in 2020 and I got the extended warranty on it a month later. I called Omega to purchase the policy because when the dealership was going to do it, there wasn't anybody in the office. Their customer service was good and I was satisfied. Recently, I had a broken module so, I took my car to my dealership. The claims process with Omega was pretty easy and so far, I've not had any problems. I like them.

Omega Auto Care is a great company. I have a 2021 Hyundai Santa Fe and I filed a claim for my horn. They also replaced all the panels for my heating and air conditioning and there was a sensor that they replaced in the engine as well. I made the appointment, then they took care of the warranty work from there. I took my car to a dealer they preferred, and that waived my $100 deductible. So, I didn't pay anything. From beginning to end, everything was a piece of cake. Everything's perfect and I'm 100% satisfied.

They called me about a Auto Warranty policy that was suppose to be bumper to bumper but after I sighed upon they sent me an Email saying it was a Power Train Warranty and that everything is not covered. They did this on Saturday, but when I looked up The Affordable Auto Shield Website, nothing for the site comes up to show what is actually covered and I see Omega is what they are, apparently selling and not "Affordable Auto Shield." The only thing that shows for Affordable Auto Shield is that it is apparently a Scam.

I had a claim for my radiator which I did over the phone. The initial rep from Omega Auto Care was okay. There was some issues with the repair shop and Omega trying to get it paid, and it was the other reps that I had trouble with down the line. When I called to find out information about the delay in paying the repair shop, they wouldn't tell me, and I'm the owner of it. They wouldn't tell me where the payment was. I had to get the repair shop to call them. I had to go down there so I could be in person with the repair shop, and we called to figure out what was going on with the payment. As the owner of the policy, anytime I call and ask information, I should be given the information because I paid for it. That's the only thing I didn't like.

I've only been with Omega Auto Care for only a year and two months. I've had a couple of issues with them as far as the customer service is concerned. I'm very big on customer service. The first interaction that I had when I was calling to ask a general question from when I signed up, I had a bad interaction with a gentleman. He refused to allow me to speak to a supervisor after I asked numerous times because of how he was speaking to me. He wasn't willing to transfer me. He was like, “They fire people here for that.” It was a little weird for me, so I finally hung up. Then I called back, and I got my salesperson on the phone. He transferred me over directly to a supervisor. When I did call back another time, I was speaking to a supervisor because of another bad experience. He informed me that the person that I spoke to was no longer with the company.

I can see why some customers feel pressured to accept Omega’s “goodwill” offers when they’re put in a difficult position, but I cannot accept it. My claim was not handled fairly, and their delays and denial have already caused me significant financial loss—far beyond what my rental coverage would even allow. On top of that, they denied my request for a flexible payment plan, leaving me with no reasonable options. Now I’m being forced to pay out-of-pocket arbitration fees just to pursue what should have been handled properly from the start. This has created ongoing financial hardship for me, and the goodwill offer doesn’t come close to covering the damage caused.

I will never refer anybody to Omega Auto Care because there are other companies out there that don't make you jump through hoops to get things done. I thought Omega was a scam at first. The lady assured me, "No. This is legit. You needed to purchase this before you hit the 60,000-mile mark. It's like extended warranty that covers things that may go out on your car,” which I decided to go with it. It was a bit pricey. But my warranty was about to expire. I don't know if that is what the average cost is. They let me do a monthly payment plan, which I finished paying off six months ago. It was $3,500.