Omega Auto Care

I took my truck to the dealer as I needed service. I gave them my extended warranty, but it didn't go through the extended warranty because I didn't realize that I still had an extended warranty from the dealer. When my truck was paid, I extended the warranty. When there was an issue with my air conditioner, I went to get service and it was declined. The first time I took the car to the dealer, they ripped me off. I was not going to take my truck there so I asked Omega what dealers they have listed so I can go to them. I went to the one here in Port Saint Lucie. The guy there was so rude and he he said it was declined and it was gonna cost me $3000 to fix my air conditioner.

I asked why it was declined and he said "Because you still had an extended warranty on that particular part of the air conditioner." When I called the dealer and I asked if I had an extended warranty on the compressor, he looked it up and said no. The warranty expired a certain year. That was when I called the auto repair again and told him what the dealer said. But he said that was what my extended warranty said. I called Omega again and I told them the story about how I no longer had the warranty. The rep looked and told me it was still warrantied. I said, "No, it's not. I have proof here that it's not." He told me "I can't do anything. You have to go back to your auto. That's what your auto repair said."

When I went back, I said the auto repair, "Don't do anything until you get this fixed." That's a lot of money and I've been on this insurance for a long time. I showed proof that the part wasn't on the warranty. The repair shop called Omega again and got it fixed. Omega finally accepted the claim. I still paid the guy 800 and Omega extended warranty paid the remaining.

On top of that, the repair shop guy said I was gonna need brakes and pads. He said he could do everything for almost close to $3,000. In the beginning, he was so nice. But when I didn't wanna do the brakes and everything with them, he got mad. I called two other mechanics and they told me, "But that doesn't have to do anything with Omega." That's too much as well. I got my brakes and everything for less than 1,000.

When they fixed my air condition, the guy had to take pictures for Omega to believe them that it was a true statement. When they declined the claim, I was gonna cancel my Omega extended warranty because what's the use of having extended when they're always declining my claim? But I still kept it and my truck's been in good condition. I still have it until '24. But no, definitely, I'll give them a 5. I'll give Omega a 5.

Go for Omega. But you have to be careful with the shops because they'll double the price. Even the dealer will double the price. I have a really good friend at the Cadillac. I said, "When I brought it here, they still charged me over $2,000. I know that I could have fought it, but I was just so busy." I really got mad at the insurance sometimes. Omega didn't wanna talk to me because they go directly to the shop.

As far as the claim process, I have to find a dealer that will accept Omega, which is really hard for me. Then, when my car is there, Omega says that they'll pay for a rental car, which they never did. I've been in a rental car for quite a while because my car broke down on Christmas Eve. I just got it back on March 23rd. They didn't pay for the rental and the battery. They just kept saying that I have to send my receipts in and send them to all these different places. That's too much. I'm already dealing with all this stuff with a car. I still recommend them to everybody. Every time someone's car is down, I'm like, "You gotta get Omega so they can help you pay for it." The best part about having a warranty with Omega is I don't have to pay as much if my car breakdown. I would have been out of like $12,000 fixing my car but because I have Omega, I only came out at $4,000.

I have Omega for over two years and never missed a payment. And I don't know why I had to go through so many people. That's not what they go through every month when they take that money out of my checking account. Also, I don't know if I got a used transmission or a new one. Nobody ever came back to let me know but the person who did the repair for me said that most likely, it's a rebuilt. That bothered me because I don't know how much mileage is on this rebuilt.

It was ridiculous trying to get the repair done thru Omega Auto Care, but after all the dust settled, they kicked in and did what they had to do. It's a good company, but they need to sharpen up the edges a little bit and have a little bit more patience, especially when you're dealing with people like me who really don't know stuff about this field. That's why we rely on them. And maybe they need to revamp their company when it comes down to putting personnel on the phones or work with people who really don't have it that well. The patience of some of the reps was short and they didn’t want to answer the questions that I had. But there were some people who picked up where the other ones had fallen and straightened it out.

I said, “I have a contract with you guys where my car was being serviced, and that was the only place I specifically require, if I'm gonna go with that, this is where I wanted.” He said, “I'm sorry, there's nothing I can do. You can try to reach anyone you want. You can talk to a supervisor.” And he was a supervisor, for my understanding. He was trying to send me to a transmission repair place but my car didn't have any kind of transmission issue. Then on top of it, the dealership said, "This cannot be done. Take your car somewhere else. I don't know what you want to do." I had to go ahead and find myself another place. I was very dissatisfied.

My car was taken in for repair and I was told the shop wanted to flush out all my system. The gasket in my exhaust by the manifold was loose. Omega was gonna do the exhaust but they couldn't cover it because that was under the basic maintenance of the vehicle. But I always kept that truck in running condition with the oil changes and stuff like that. We figured that out and it was a minor problem.

What happened was my vehicle was trying to start over and it wouldn't catch. It was a relay switch that Chrysler came out with and it was discontinued. What they did was they came out with a new switch that they put in the box. They probably sent me something saying that it was a recalled product. The guy that actually did the switch found out it was a relay switch with a wire to it. He opened up my hood and showed that to me. I went on and had it done. It cost me $300 but it's okay.

I had a claim way back in 2018 and Omega covered it. I took the car to a Dodge, Chrysler, and RAM in Naperville. I paid my $100 deductible and the issue was fixed. They gave me the receipt and it was $1,100 worth of work to do on that truck. Omega always told me that any ASE-certified shop can work on the vehicle and they will cover it. But I rather for the dealership to deal with it.

I've been dealing with Omega and since they're good, I would recommend them. But as far as looking forward to and seeing what a warranty covers, make sure it covers everything as far as what you need to cover. I even have that now with the new warranty. It has that basic maintenance coverage on it such as oil changes and tire rotation. I'm satisfied with Omega. I had different companies calling me trying to get me to switch over and I told them, "No, I have a warranty, an extended warranty on my vehicle and I'm very happy with who I have." I've been locked in with them for years.