Select Auto Protect Reviews

NEVER EVER use this company! Just like all the other reviews say...they will give you the run around. Customer Service reps barely speak English and if you ask to speak to a manager, they put you on hold and then hang up on you. I went 2 weeks without my vehicle waiting for them to give us an answer. My mechanic said he has never dealt with a warranty company so bad. He sent them everything they needed, including pictures, and they still denied the claim.

This company is complete garbage! They are scammers and crooks! I had a major engine component fail and needed an engine replacement. They had the shop do a complete teardown and didn't even send an adjustor while denying my claim. The reason they gave was a direct contradiction to what the dealership said. They said that my engine had oil starvation when the dealership gave them pictures showing how good the engine was other than the pistons and cylinder walls. The piston skirt failed, causing the issue, yet they will not cover it. I will be contacting the Texas consumer protection agency and my lawyer.

Select Auto Protect is by far the worst company I have dealt with. Their customer service is horrible, they have exclusions for Technical Service Bulletins and they make you take apart your vehicle before approving service and you are left holding the bag!! Beware of this company based on actual experience!!

They will do everything in their powers to deny a claim. They denied one so I paid for it. When my transmission went out they wanted to see proof that I fixed the radiator coolant leak in order to proceed with my transmission claim. It’s been 2 weeks and several phone calls and still no answer with my issue. The car is at the shop this whole time. I have called 5 times and they get my information and reply that an agent will call you shortly. It’s been 48 hours and I’m beginning to question what shortly means. Avoid this company if you can.

If I could give negative stars I would. Their customer service is horrible, they try to find loopholes and not help you at all. They will not put a supervisor on the phone either. They are a scam. Don’t use it!

Most reviews with 5-star related to how convenient and easy it is to sign a contract but there is almost no 5-star when it comes to honor the contract. My claim on a covered part was not paid because they claim wear and tear but they refused to even look at evidence or send an adjuster. They don't pay, don't call you back and you are unable to get the money back.

Wife had the AC compressor go out in her car, and here we are 14 days later with them stalling and stalling with something that is covered. Said they were sending out an inspector last week and never did. I believe they are finding a way to not cover it even though it is covered in our contract. Thinking about finding others they have done wrong and start a class action lawsuit. If they do find a way to not cover it, I will be getting in contact with a lawyer.

I have the top-of-the-line platinum plan and put in a claim for the first time within four years of coverage. Even though they talk codes and replacement parts were covered. Select Auto Protect circumvented paying the claim because they want me the customer to pay for an engine tear out which was in the neighborhood of $12,000-$15,000. A fraction of the cost to have the authorized repair done. Spent three consecutive weeks begging, pleading for a supervisor to call me back and never got that call back to discuss the validity of this company. It appears that they have a set up to take customers money, but don’t keep their end of the contract when it comes to paying out costly claims.

I am writing to alert everyone about the practices of Select Auto Protect Company, which has caused significant frustration for my husband and me. After purchasing two separate policies for our vehicles, I deeply regret those decisions due to the service we've received. I enrolled in a "platinum" 6-year warranty for $3,500 on October 1, 2024. My husband purchased a "platinum" 5-year warranty for $2,500 on November 22, 2021. During the enrollment process, a representative named Michelle assured me that our coverage was comprehensive, which initially provided me with peace of mind.

My 2017 Jeep wrangler JKU has been in the shop for 11 days now. After the fault was identified, fuel injector, Select Auto was notified. They told the dealer service department they were sending an inspector to review diagnostics that took 6 days for the inspector to show up. Two days after inspector notified repair shop that it was covered, they have yet to send the money to cover it. Since it’s Saturday, I probably won’t get my Jeep back until Monday, at the earliest, if that soon. If you’re thinking of getting an extending warranty, stay away from this company. This by the way was my first claim, had the policy for over a year. Absolutely terrible customer service.

Bought a Premium policy for my Land Rover Discovery. Sales rep told me they dealt primarily with luxury vehicles so their policies were comprehensive policies that covered everything on high-end vehicles. After a short trip, my vehicle was leaking coolant and needed the front brakes replaced. Both should have been covered under a comprehensive warranty, but the claim was denied in its entirety. Select Auto Protect are glorified telemarketers, nothing more. They certainly aren’t going to cover any costly repairs on your vehicle. So my advice is to avoid Select Auto Protect at all costs after I paid for their expensive policy and then had to pay for the repairs on my vehicle out-of-pocket.

Worst auto coverage ever! We ended up taking them to Small Claims Court and won. That’s the good news! Bad news is after many tries over the last twelve months they still haven’t paid the small claim or the judgement of a mere $2,500. That’s a pretty small amount in the whole car repair business. They won’t even pay the towing because the claim was denied. We ended up taking it to the state licensing department in the state of Texas and they actually are helping!! I suggest any denied claim be reported to your state licensing department! These types of companies need to be put out of business. They have an F rating with the BBB.

Angela was very helpful in providing detailed information regarding setting up on warranty plan. She explained all steps thoroughly with questions answered. Thanks a lot Angela.

Bought policy for my Porsche Macan with very low mileage but expiring factory warranty. When transmission failed, Select Auto Protect found every way possible to NOT pay my claim, including providing reasons that every mechanic I sought out verified were absolutely impossible to fulfill. After over 6 weeks of dealing with the problem without a car or rental, I finally paid out of pocket to get the repair completed. Now in litigation (initially used arbitration mandated by policy) however, Select has completely ignored all the litigation solicitations. I hope to recover some of the THOUSANDS of dollars I paid and, if I can't, hopefully save others from this sleazy company.

I would give zero stars if I could, but I am forced to give 1. I have the Platinum policy for my 2019 Range Rover Sport HSE. Car has had some mechanical issues that are warranty-covered - yet they are always denied. And when I call in to complain, I speak to rude people and was even hung up on. DO NOT USE THIS COMPANY FOR YOUR EXTENDED WARRANTY!

Do NOT do business with them. Where do I start? My BMW was leaking coolant as well as the oil filter. Customer service was TERRIBLE! I had to repeatedly contact them to get an update etc. I would be told they would contact me within 24 hours but then never contacted me. Car was towed on a Thursday to the garage. Mechanic contacted Select Auto Protect. 5 DAYS later they sent out an adjuster and the adjuster told the mechanic he would receive their answer the next morning. 2 days later I called them again and was told my claim was denied because it was a maintenance issue. Really? Do people really replace their water pump before it fails? So apparently I'm stuck with a warranty that does nothing and was a waste of money.

We purchased the Platinum policy for our Mercedes after doing our research and seeing favorable reviews back in 2022. Over the past four weeks when I needed them, I have made repeated efforts to resolve a transmission claim directly with the company through emails and phone calls. Despite multiple follow-ups, the company has not provided a timely written approval or denial identifying the specific contract provision supporting its position and has stated it may take up to 90 days to receive a denial in writing?!? Deny and delay is not an honest way to conduct business.

I put in a claim for my 2016 Range Rover for the Fuel pump. The mechanic called Select and was told that the fuel pump had to be removed so they could see if it worked. Not possible to see if it works if it's not in the car. I have been waiting 3 weeks to find out if it can be repaired. Called the Company 3 times and still have not received a call back about my vehicle repair. The warranty says that it is covered so I don't understand the hold up. No problem taking the money but sure do not want to do the repairs. There is no way to contact the Inspectors to find out what is going on with the inspections. Poor customer service.

I started two policies with them for my two cars, Mercedes and Nissan on their Platinum coverage. I had to take Nissan vehicle in for some issues. I was at Nissan dealer. They have came with estimate and tried to submit to the claims. No response and when dealer got the response, it was a runaround they gave them with adjustor's schedule. My car was with the dealer for two weeks and still no response or resolution. Finally adjustor came out. No response for another week. Finally, dealer told me that claims was denied, even though it was covered under their warranty.

Platinum plan, I was told by the salesperson, this plan would cover everything. Claim submitted for repair of the transmission line leaking, two hoses, the side door actuator, and the brake pedal switch. All repairs were declined.

Do not use Select Auto Protect. Difficult to communicate with as a customer and difficult in communicating with repair companies. Every claim that was submitted took weeks to resolve in comparison to other extended warranty companies that were able to inspect the vehicle and reimburse payment same daycare for similar repairs. Very slow at reimbursing for towing and rental vehicle expenses and they only cover up to 7 days of rental vehicle, even though the hold up is on their end on vehicle repairs.

I worked with Jason ** about three years ago. Before I signed up, he promised that if I ever had a problem with a claim, he’d be there to help. Three years later, I called the same number he gave me, and he answered right away. He got my claim handled and paid in just two days. Jason really came through on his word.

I would not recommend this as an alternative keep your money. Why? When talking to the salesperson specifically ask for the section to see what is not covered so that there are no surprises for you. I was shocked when I submitted a claim and they did not want to pay because they said that they will not pay for "any damage or malfunction that is due to an already worn out or malfunctioned part". Well what do you expect from an older car if your engine fails the poor thing is over 100k miles? You are better off saving your money for the repairs.

This was my first claim with Select, and I’m really impressed! John was incredibly friendly and clearly explained what was wrong with my car. Select paid the shop directly, and even though the repair was $1,400, I only had to pay my $200 deductible. Everything went smoothly from start to finish.

Hands down the worst warranty company I’ve ever dealt with. Select Auto Protect is a complete scam. They’ll happily take your money, but the second you actually file a claim, it’s delay after delay, excuse after excuse. They sent an inspector a week late, didn’t communicate a thing to me or the shop, and then flat-out refused to cover a clear water pump failure — on a truck that couldn’t even be driven. Their reps are rude, clueless, and bounce you around from one person to another with zero accountability. The whole “inspection” was a joke, and they clearly look for any loophole to deny coverage. I’ve dealt with plenty of warranty companies, and this is by far the worst. Don’t waste your time or your money — Select Auto Protect is a ripoff, plain and simple. If I could give zero stars, I would.

Don't ever use Select Auto. I paid $2500 on a warranty plan. I was told it was covered Bumper to bumper no questions asked. My O2 sensor needed to be replaced and they denied the claim which cost ME $800 to replace. I had the car for 1 year and told them I want my plan transferred to my new vehicle because I still had 30K miles left on my warranty and 4 more years. They said, "We don't transfer vehicles." I said ok I want my money back. They said, "You can get $400 back." I said c'mon let's be real here at least give me back $1400 because I never once used the plan because you denied me for my only claim and I was told the $400 is now $200 so in total they cost me $3300 and I was sent a check for $400. Don't ever deal with these people, you have been warned!!!! I would give them zero stars but I have to do 1 star

Read the cancellation section of the contract carefully before you decide to do business with this company. They use the term pro-rated to refer to your refund if you cancel, giving the impression that your refund will be pro-rated for the entire period of the agreement. But then they add verbiage that they can interpret so that they can apply a monthly amount to deduct from your original contract amount in a way that causes your refund to disappear before the coverage period is even half over. And, oh yes, they apply a cancellation fee plus an administrative fee that together reduce your refund by another $250.00. And they didn't cover the one claim that I did make. So, I suggest that you PLEASE BE CAREFUL!

Complete SCAM!!!! Let my mistake of not taking a few seconds of time to see just how crooked this company is through a multitude of bad reviews. You will talk to aka Michelle the sales lady who will tell you everything is covered! No worries! To aka John ** in management who just can't seem to understand why people just keep giving this smoke and mirrors Select Auto Protect company thousands of hard working dollars! I can only hope thousands of people reading this will save their money and not spend one penny or one second with this select scam of an auto protect car warranty company. If you've read this aka John ** and Michelle I'm sure I've cost you more now than what I gave you.

Bought the PLATINUM plan in April 2025. Had a wheel bearing claim in Sept 2025 when the vehicle was in for normal service. After the 4th day of waiting...and sending ALL past MAINTENANCE records (never asked for when we bought) , being told the claim is in review. The POLICY says they have 48 hrs to reply to every call. Now on the 4th day of waiting, they said they may be sending an inspector to the dealer some day probably next week. And I should call back tomorrow for update!!! Because they DO NOT FOLLOW UP with CALL backs to CUSTOMERS with updates. That is the customers job to stay on it. We gave up and had the dealer go ahead with repair and we paid for it.

I don't leave reviews often but I am absolutely appalled at the service we received. This is a long in depth one so buckle up. We dropped my husband's car at his mechanic in need of a new transmission. His mechanic tried to call the number given for 2 weeks with no answer. My husband called and they said, "Oh you never signed the contract".... We had been paying them for months and no one mentioned it when we had already called them a few times for payments. So he signed and they were like, "Ok your mechanic can call now." He tried again for days. No answer. We had to call again. We asked if they could call our mechanic. It had been sitting in their shop for 2 weeks with the new transmission sitting in the shop waiting to be put in. They did not call and our mechanic still didn't get through. We called again. This time they put the claim in for us.

Total scam, denied 2 claims. One claim was questionable, 2nd claim denied was internal bearing failure for super charger the exact description in warranty agreement! First they asked for service history understandable, they sent out inspector but still denied for no reason. After trying to reach them always the same thing someone will call me! They never call and it's hard to reach them. Customer service is awful, no one's never available. In the process of requesting refund. Stay away from this company, scam!

I hope I am not out my money. I called and waited on hold for a long long time. Hung up and tried again a bit later. Got through. Nice lady said to send an email to cancel@selectautoprotect.com. I did. Nothing back yet. Please don't be a scam! I am a senior etc. If this is settled without issue asap, I will write the best review and retract all negatives.

Made a claim, they asked for maintenance records. I supplied them within 24 hours of their request. After 6 days and at least a dozen times of me calling and requesting an update on my claim, I still haven't received a call back. In 3 particular times that I called, I was told that a manager would call me back. Never happened. Last time I talked to someone, she was beyond rude. Over talked me, cut me off, raised her voice and eventually hung up on me. She told me that my truck was neglected. Even though all maintenance was performed early.

They don’t return phone calls, they took $750 of my money when they refused to repair my vehicle making up every excuse and they never did anything to deserve that $750.. I will never recommend them to anyone. Horrible service.

I took my 2021 Subaru to the dealer, for a brake problem with my brakes. A brake light came on my dash. I couldn't move my car! They called Select Auto, they said that unit wasn't covered. So I paid 498.00, out of pocket. I will give them one more repair request, If they don't pay, I'm will drop them.

Do not do business with these crooks. They have every reason in the book to deny your claims. After they denied a claim for a steering part called the pitman arm, they denied another claim for a fuel pump, the reason being I hadn’t fixed the pitman arm yet. What’s the point of that? The systems are not related and the fuel pump is absolutely covered according to them. Wasted $2750 on their best platinum plan. Whatta joke!

Tom was very knowledgeable and explained the coverage options in detail and answered all my questions without being pushy. I feel comfortable with my purchase and will update my review when I have my first claim.

I took the easy way out and didn’t do a lot of research. That’s how I ended up at Select. They made me feel very comfortable throughout the process until there was time for a claim. That’s when I realized what a mistake I made. A simple part of the heating system, the blower, broke and I was given no explanation as to why it was not covered. The customer service rep was not by any means fluent in English and difficult to understand. They just kept saying so there’s nothing I can do over and over and would not at least help guide me through the situation. I asked for a supervisor to call me back three times to no avail. I just wanted to get an understanding of the part and why it wouldn’t be covered when I was promised a “bumper-to-bumper” warranty and their “Platinum” plan.

Just had my first claim with Select Auto and everything went surprisingly well. After reading all the reviews, I was very nervous when my car had an issue but everything was covered and all I had to pay was my $75 deductible.

My AC Core needed replacement- Advised by Select that it was a big and expensive job, so they did not cover it! [Nissan Murano's dash needed to be removed in order to fix part.] I stated that should be a definite part that should be covered!!?? Was told that any part leading up to AC is covered---"Big deal!" That was second call to them for repair on a part- Can you guess, they didn't cover that part on first call either! [Think it was a radiator cover = approx. $125.00]