Select Auto Protect Reviews

I would give zero stars if I could, but I am forced to give 1. I have the Platinum policy for my 2019 Range Rover Sport HSE. Car has had some mechanical issues that are warranty-covered - yet they are always denied. And when I call in to complain, I speak to rude people and was even hung up on. DO NOT USE THIS COMPANY FOR YOUR EXTENDED WARRANTY!

Do NOT do business with them. Where do I start? My BMW was leaking coolant as well as the oil filter. Customer service was TERRIBLE! I had to repeatedly contact them to get an update etc. I would be told they would contact me within 24 hours but then never contacted me. Car was towed on a Thursday to the garage. Mechanic contacted Select Auto Protect. 5 DAYS later they sent out an adjuster and the adjuster told the mechanic he would receive their answer the next morning. 2 days later I called them again and was told my claim was denied because it was a maintenance issue. Really? Do people really replace their water pump before it fails? So apparently I'm stuck with a warranty that does nothing and was a waste of money.

We purchased the Platinum policy for our Mercedes after doing our research and seeing favorable reviews back in 2022. Over the past four weeks when I needed them, I have made repeated efforts to resolve a transmission claim directly with the company through emails and phone calls. Despite multiple follow-ups, the company has not provided a timely written approval or denial identifying the specific contract provision supporting its position and has stated it may take up to 90 days to receive a denial in writing?!? Deny and delay is not an honest way to conduct business.

I put in a claim for my 2016 Range Rover for the Fuel pump. The mechanic called Select and was told that the fuel pump had to be removed so they could see if it worked. Not possible to see if it works if it's not in the car. I have been waiting 3 weeks to find out if it can be repaired. Called the Company 3 times and still have not received a call back about my vehicle repair. The warranty says that it is covered so I don't understand the hold up. No problem taking the money but sure do not want to do the repairs. There is no way to contact the Inspectors to find out what is going on with the inspections. Poor customer service.

I started two policies with them for my two cars, Mercedes and Nissan on their Platinum coverage. I had to take Nissan vehicle in for some issues. I was at Nissan dealer. They have came with estimate and tried to submit to the claims. No response and when dealer got the response, it was a runaround they gave them with adjustor's schedule. My car was with the dealer for two weeks and still no response or resolution. Finally adjustor came out. No response for another week. Finally, dealer told me that claims was denied, even though it was covered under their warranty.

Platinum plan, I was told by the salesperson, this plan would cover everything. Claim submitted for repair of the transmission line leaking, two hoses, the side door actuator, and the brake pedal switch. All repairs were declined.

Do not use Select Auto Protect. Difficult to communicate with as a customer and difficult in communicating with repair companies. Every claim that was submitted took weeks to resolve in comparison to other extended warranty companies that were able to inspect the vehicle and reimburse payment same daycare for similar repairs. Very slow at reimbursing for towing and rental vehicle expenses and they only cover up to 7 days of rental vehicle, even though the hold up is on their end on vehicle repairs.

I worked with Jason ** about three years ago. Before I signed up, he promised that if I ever had a problem with a claim, he’d be there to help. Three years later, I called the same number he gave me, and he answered right away. He got my claim handled and paid in just two days. Jason really came through on his word.

I would not recommend this as an alternative keep your money. Why? When talking to the salesperson specifically ask for the section to see what is not covered so that there are no surprises for you. I was shocked when I submitted a claim and they did not want to pay because they said that they will not pay for "any damage or malfunction that is due to an already worn out or malfunctioned part". Well what do you expect from an older car if your engine fails the poor thing is over 100k miles? You are better off saving your money for the repairs.

This was my first claim with Select, and I’m really impressed! John was incredibly friendly and clearly explained what was wrong with my car. Select paid the shop directly, and even though the repair was $1,400, I only had to pay my $200 deductible. Everything went smoothly from start to finish.