Zurich Vehicle Service Contract

My vehicle service experience was awful because they, at first, told me I didn’t have any warranty. And then I had to wait for somebody to get there. And then I had waited for a while, then I left, and I just drove around the block, took a quick trip around the corner. The next thing I know, I had a complete flat tire. It was a bad experience. Thank God I was right next to the Kia place, so my husband took it around and told them that they needed to fix the tire because they actually put my tires inside out. The outside of the tire says, “Inside.” And they said it only really matters during weather. But my tires were on wrong, my AC wasn’t working, and my check engine light came on a couple of days ago. It randomly went off.

I purchased a new Corolla in December and the dealership went over the different auto warranty packages. Having the extra coverage and protection for the wheels, tires, windows, all the paint, and all that was a good deal for only a few dollars a month. One time, I spoke to Zurich because I was getting a lot of pushback from Toyota. I was really irritated because I called and told the dealership that I needed to get my wheel fixed and tried to schedule the appointment. They allowed it at first and then they called me to say that I needed to get authorization through Zurich first. So I told them that when I purchased the policy, I was told that they would do all that. Still, they told me that they weren’t gonna take my car.

I bought the Zurich warranty for my Jeep through the Westbury Jeep dealership and when I needed a repair, the dealership submitted it for me. I expected to be covered completely but I still had to pay a fee for it. Then, when I looked on to CARFAX, the jeep has been serviced previously for a tire rotation. Even when I was at the dealership, they told me that my insurance didn’t cover the repair. So the people at the dealership sent me away the first time. It was not a very big issue to begin with. I had to contact other people though in order to come back a second time. The second time, they told me what was wrong and sent me home because they told me I have to schedule it and pay out of pocket myself but they didn’t even know about my warranty. I paid a deductible at the service center and they went through the warranty that was purchased with my vehicle. While my experience with the dealership is a completely different story, Zurich was great.

The salesperson that I was buying the car from or the finance person offered me not only the insurance but the remote starter as well, so for the money, it was well worth it and that was why I purchased the vehicle service contract from Zurich. And living in the New England area, it never hurts to have tire insurance. I had an incident a couple of months ago and used Zurich's service. It is not easy to get the tire and I have the insurance. I called the dealership and they told me to bring the car right in. They said they'd probably take a day or two to get the tire. I was scheduled to go on a business trip, so as soon as I got to the dealership, the tire was in transit to the shop, so they ended up doing the service that day. They took my information and saw that I was insured. They fixed it and I was on my way.

Took my 2015 Ram 1500 truck in to Ram dealership in Tomah Wisconsin for electric power steering assist that was inoperative, dealership found corrosion on some wires by steering module-cleaned and repaired, called said it was ready to go, went to pick truck up, seemed to work fine, paid the 100 dollar deductible, next morning, was inoperative again. Called dealership, took truck back, found out that the corrosion on the connector to the steering module was just the start of the issue, the module itself was also faulty, Zurich did not ask me to pay deductible again as I had already paid it once.

It was better to protect myself than not and I wanted a service contract because of my experience in the past. I got one from Zurich and their claims process was extremely easy. I took the car in for a problem and they told me that there was a problem with the rim. When I purchased the vehicle, I knew I have the additional coverage, so I told them that. They looked it up because I didn’t have it with me and they found it. Then they made the contact, did all the arrangement, and I did nothing. Then they said that my car was ready and that everything was taken care of, and I left. The coverage was above and beyond my expectations and my experience was wonderful.

Zurich was offered to me for $6 extra a month and the coverage I received for my vehicle repairs met my expectations. They paid their portion of the claim at the time that I got there. I was surprised that it worked so quickly 'cause I figured it was gonna be a long drawn out process. The day that it happened, they had it going and done within 3 hours. That helped me out quite a bit 'cause it was right before a holiday weekend.

Newer vehicles are harder to work on nowadays. I have an old truck that I can work on and fix everything. But I can't do it with the newer vehicles. It’s all computerized. I’m glad I got Zurich. My vehicle service experience was phenomenal. Filing the claim was easy and the coverage I got met my expectations. The driver seat would rock back and forth, and they replaced the bottom half of the seat over Memorial Day weekend, and I had other things they did too. But according to the dealer, it only took two hours. Zurich paid their portion of the claim before I picked my car up.

There was some mileage on my car, and vehicles like Honda or Toyota have exceptional quality and low maintenance. You get the money you put in with it. But I got a vehicle service contract for backup just in case. I'd better be safe than sorry. My experience with Zurich was very good and very professional. In fact, it was easy, right to the point, and simple. It exceeded my expectations.

Zurich met my expectations. I had to get a tire change, and doing the claim was simple.

I was purchasing a brand new vehicle and I got a protection plan from Zurich. It's good and I have no complaints. Recently, I had my tires serviced. I took my car to the dealer and the dealer did it for me. They already had my information in the system that's why I went back to them. So, when they pull my name up and my vehicle, they see everything that I have, so I didn’t have to pull out anything. I didn’t have to pay for anything, too. I would recommend Zurich.

Bought tire and wheel service. Zurich came back and said rims were not covered against scraping. Dealer was quick to sell warranty and Zurich was quick to knock down. Make sure you do not SIGN or AGREE to any warranty before you read the FINE PRINT. Have a Lawyer read the documents and if you're not sure tell the DEALER "NO". Other dealerships have stop using ZURICH. Consumers must be educated when signing docs and especially 3rd party warranties.

I tend to keep cars for a long time and the cost of service made me want to get a vehicle service contract. The dealer recommended Zurich and my experience with them has been excellent. The coverage met my expectations and when I took my vehicle in, Mercedes filed the claim on their computer and it worked. Zurich did a good job.

I've got a Cadillac and it needs an auto warranty. I had a flat tire and it took the guy 10 minutes fix it. The service was great. They handled it quickly and got it done. Zurich paid their portion of the claim.

Everybody oughta have an auto warranty and I do Zurich every time. When my wife was driving our car, we ruined the tire and they replaced it. It didn't take time. The coverage I received met my expectations.

I got my car serviced and Honda got me right in. I was impressed with that, but I was a little disappointed that the tire was not replaced. I didn’t realize that Honda would just repair the tire if it was repairable. I missed that part of the contract with Zurich saying that if it was repairable, they would repair it. I talked to the service guy and waited on the service. He told me that there was no charge for me that day, so the coverage met my expectations.

Honest and feel can trust. Little on expensive side, but, all dealerships are. Fast service and good communication. Was able to get a rental car, for free, under my policy. And that is a great plus. Also they offer rides.

Well the dealership we chose was terrible. The warranty company was helpful until we needed more extensive work done. Instead of fixing the pistons and rings as a preventative measure they insist that a person blows the motor in order to get a new motor. I feel that it I more expensive to replace the motor. I feel fixing the problem before it happens would be much better.

I always purchase a vehicle service contract when I purchase a BMW. This time, I got one from Zurich. I had a good experience with their service. I knew there was something very bad with the tire because when I turned it on in the morning, it was very low. I filled it up with air right next to the house and by the time I got to work, it was back down. I've never had that happen before. It usually goes down while the car is parked, never while I'm driving. So I dropped it at Patrick BMW in Schaumburg. They called me back and they said that there was an actual hole in the tire. Zurich's coverage met my expectations and they paid their portion of the claim before I picked up the car. I was very satisfied with them.

I brought my car to Hansel Honda. My tire light coming on. This happened to me 3 times too. The first time they patch my tire had a nail in it. The 2nd time they patch it again not sure if it was the same tire tho. The 3rd time got a new tire. It was super easy. I love your service. Thank you.

Very unhappy with Zurich NOT West Herr Ford! Purchased my pre owned Ford Mustang from Northtown Hyundai and purchased an extended warranty contract from Zurich. Had a issue with the satellite radio. Antenna Fault. Thinking the best place to get a repair was at a Ford Dealer so I took it to West Herr Ford. They were great went over the car as I asked them to do and found the problem with the satellite Radio. There was a broken cable from the radio to the antenna. When West Herr Ford called Zurich for approval to do the work Zurich only approved so many hours of work but not the number of hours the Ford Dealer needed to complete the work. The only option I had was to pay for the additional hours needed by the dealer to complete the work properly. So I’m Out over two hundred dollars out of my pocket. Why did I purchase a extended service contract if Zurich is going to nickel and dime every claim. I’m very disappointed with Zurich!!!!

I have a Chevy and I got a Zurich vehicle service contract on it. I was told by the salesperson that if I ever had a problem with tires, they would fix them for free and if I ended up with a hole in it, they would replace them. So once, when both my back tires kept losing air, I took the car in and had them checked. I was told that there was something in one of the tires, and on the other one, the problem was around the valve stem, which then had to be replaced. I thought that it would all be covered but Zurich didn't cover the valve stem. Because of that, they only paid half of the whole job. It was $97 to do the two tires and I paid $38 for the valve plus labor of putting that in out of pocket.

I purchased a 2013 from the Mercedes Benz dealer and car was financed through Mercedes Benz dealership in Atlanta GA. I got Gap coverage insurance directly from the dealership, (no third party). My car was totaled Dec 28, 2019. Mercedes and Gap took nearly 3 months to close my case. I find it ridiculous to be made to pay for a vehicle that has clearly not operable and no longer in my possession. I received two late markings on my credit report and I am not happy about paying for a service I no longer have in my possession. Gap made me pay $2600 for three months that I was without a vehicle. I want my money back because this is clearly wrong and GAP coverage covers the remainder balance no matter what.

All the computers on the system need to be protected so I decided to get a vehicle service contract from Zurich. When I go to the dealership, they take care of things. In fact, when I took the car to the dealership, the people there called Zurich, got an okay and I picked up the car. But I didn't realize that Zurich had to have the person that the contract was under, come and sign for the paperwork. I ended up getting my husband added to the policy so in case he got out somewhere and I wasn't around, he can actually use it. My husband was informed that that was the way it was until after we took it to the dealership. That should've been explained a bit. Nonetheless, Zurich reps were fine. They announced that I was supposed to pay and I paid. I just wished there was a card that I can carry that had all the information on it.

I have new vehicles and the parts are so expensive if something goes wrong with them. It pays to get a vehicle service contract so I got Zurich’s contract for 6 years and I also got a 3-year extension on it. It is important that if something goes wrong, it’s covered. Then, when I had a problem with the front tire, I got road hazard on it. I was told that I needed a new tire as there was a bubble in it. The guy ordered it and told me to come back the day after tomorrow to get it. I came back the next day and it was done. They put a new tire on it and Zurich must have paid for it. I can’t ask for better than that as it’s gotta be a $300 tire. I was satisfied it was taken care of.

I had purchased the vehicle service contract as part of my vehicle purchase from the dealership just over 2 years ago. Recently I had to have some work that was going to be significantly costly and the vehicle would not shift into gear. I took it back to the dealership I purchased it from (Within last 6 months the dealership changed names due to an acquisition). I had informed the dealership that I had coverage and was told during the sale to simply bring it back to the dealership and it would all be taken care of.

I had a tire repaired on my Lincoln. Sewell Ford handled it for me and the experience at the dealership was acceptable. I just wasn't that impressed their handling of the claim. But I had no issue with the coverage from Zurich. It met my expectations and I didn't have to pay anything out of pocket.

The service at Rockland Chrysler Jeep was excellent. The coverage for the repair met our expectations. Zurich serviced the car and we paid nothing out of pocket.

I got a big vehicle and I wanna keep her safe all the time because I got my kids in there so I purchased a vehicle service contract from Zurich. I had a service repair which the dealership handled and it was a really good experience.

I had a flat tire and the manufacturer, Pirelli, claims and says on their website that the tire cannot be repaired. I had a tire repaired at a local shop to get me back on the road, then after that was done, I called Pirelli USA and they said, “The tire can’t be fixed. It’s not safe.” I called Zurich to get my claim moving so I could have the dealer order me a tire. Zurich said, “Is there air in the tire?” I said, “Yes.” They said, “Well, then it’s fine.” And I said, “No. It wasn’t supposed to be repaired in the first place, but we didn’t know that at the time.” Zurich's rep took a bunch of notes and put it on my account. I called the dealer and the dealer said, “We’re just gonna order you a tire and we’ll deal with Zurich at the time.” And so, when we get the tire in, I called Zurich, and there was nothing, just, “Okay. Fix it. Here’s the credit card. Pay for the tire.” So, it was up and down experience, like a yo-yo.