Zurich North AmericaConsumerAffairs Unaccredited Brand
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Marcin ** is probably the rudest and laziest claims adjuster for this company. He doesn't sent out your checks as I have been waiting over a month for a check. He won't answer or return phone calls even when a lawyer gets involved. He delays everything and makes things more difficult when he could of easily solved it that day. Not only has he been rude to me, but he is rude to my lawyers firm. I have had previous claims adjusters but Marcin is by far the absolute worst and rudest claims adjuster. I did NOT look to be hurt at work and did NOT expect my life to be changed because of this injury but now I have to deal with this kind of rudeness and be behind on bills because he won't pay me. Zurich won't let you speak to a supervisor or allow you to get another claims adjuster. So be on the lookout because if Zurich is your Workers Compensation company, your life will get worse because of what you will have to deal with.
Yvette ** is a complete crook and anyone that would hire someone so heartless is just as bad. I was injured at work and my Dr was taking too long. She advised me that they would not pay me unless I went to a Dr immediately. They sent me to their Dr which then cleared me for light work... I didn't get paid from my job and they won't pay me nor would they allow me to see my original Dr at the VA that I set up before seeing theirs... PLEASE TAKE heed to all these comments on here about them! First time I have ever been thru workers comp and I got screwed! Go talk to a lawyer before you say ANYTHING to these CROOKS!!!
Paid $2,000 for a worthless warranty! Warranty clearly states that it covers AC problems. AC motor on my car needed to be replaced. Company denied claim. Timing belt is covered under the same policy. However, they won’t replace the timing belt until it breaks. Everyone knows that a broken timing belt will tear up the motor. DO NOT do business with this company! Complete SCAM!!
After having an engine light go off on my Camaro I had called Zurich to authorize diagnostics for the car... Turns out that there was some carbon build up in my GDI engine and they refused to cover the cleaning of it... They try to find any and every loophole they can and refuse to cover and pay even things that should be considered mechanical breakdowns... Very rude and dishonest Customer Service who handles claims, especially Andy **, I had this guy yell at me and then hung up on me because I was "being difficult" - for asking questions and requesting that he explains my policy to me... Do NOT waste your money on this, they are horrible!!!
I was involved in an accident with one of their customers. I was hit from behind. My frame was bent, which was a total loss. They assigned me with an insurance adjuster that was on vacation. Which was a week and a day after I filed the claim that he returned from vacation. He sent me an email on that Friday stating he would look into my claim, only after I called him wanting to know if he looked at it. I had previously called while he was on vacation and asked if he had a team with other adjusters on his team, why did I not get assigned to one of them. Did not get an answer. Just said it would get looked into. Then once it was considered a total loss, that adjuster never answered returned a call unless you left a message threatening to go above his head most of the time. He was rude most of the time, then you get fed a line about one of their experiences.
At one point he agreed to pay for sensors I had put on my car a week before I got in the accident. So I submitted the receipts. I need 2 of them so my car would run properly. After 5 days of trying to get him to call me back, roughly $450 worth. When he finally did answer, he acted like he wasn't sure. He then told me he would only give me the money for one. And to this day, I have never received that check. It was not much but he was dishonest. Sometimes every cent counts. The experience was horrible from beginning to end. He also told me (after I finally got a rental), he told me it would be on a Thursday that I would have to take the car back. The rental car company told me Monday. 3 days before his date. I did not even receive my check for another 2 weeks after the rental was returned. I recommend getting an attorney. I should have.
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My Honda CRV with 50K miles had to be fixed by the dealer because when the heater was on, the driver side did not blow hot air. Honda technician found heater core clogged. Zurich refused to cover the repair cost indicating that they only cover mechanical breakdown. So, something caused the heater to get clogged (online there is TSB by Honda indicating this failure occurs on other CRVs as well), but Zurich indicates this not a mechanical breakdown. I purchased comprehensive warranty (highest coverage) from Zurich and they find loopholes to not cover my claim.
On November 20, 2017, I was hit from behind by one of Zurich's insured fleet vehicles, which pushed me into another vehicle. My vehicle sustained both front and rear end damage which resulted in a total loss. The total loss agent was rude and would not call me back, in fact I've had to repeatedly call them and request a different agent. I even called the manager, but then got sent back to the same agent. It's always one excuse after another. It has been over 3 months and they still have not picked up my damaged vehicle to settle the claim.
My company recommend these people in orientation. "Because if something happens, you'll need this company to help pay your bills". Sounds nice, but that's not the way it worked. Zurich is efficient in taking the monthly payments from you, but when it comes to them paying you, in my case it never happened. I got hurt on the job. I'm an o/o. I ended up having to have surgery. The doctor I used was on their PPO list. My accident claim was turned down. They didn't consider wear and tear on a joint viable. So then I asked them, what about the disability part? Their reply "we're reviewing it".
One month goes by, nothing. My company used my maintenance account to pay my truck and trailer payments along with the insurance cost. The 2nd month goes by, still nothing. Now I'm a month behind in my payments. I called Zurich twice leaving messages, they didn't return phone call. I also complained to my company about them, their response, "We can't do anything about them not paying you." A friend of mine also has Zurich through his company. The same thing happened to him, medical claim turned down, disability, never paid. I will cancel their BS scam coverage.
Got hurt on my job and Zurich denied my claim for disability, the rep Sherry ** is so rude and doesn't care about your pain and suffering, it's just a money racket in their favor, they don't care about the consumer, I am still under doctor care.
On October 6, I was involved in an accident with one of Zurich’s customers who was at fault. The accident resulted in my vehicle being deemed a total loss, which you would think would be the worst of my problems, but no. The only time that the adjuster would call me back was at 8 o-clock at night and the only way I would be able to receive a timely response would be to hound the customer service staff.
However, after everything was said and done, I finally receive my check and thought that I would finally be done with this company, but no. I received my check the day after it was issued and take it to my bank to only be told that they cannot deposit it. I call Zurich and finally after some persistence on my end, I was able to speak to a manager who tosses my complaint and says for me to call back on Monday because she doesn’t know who to contact regarding my issue. Now, my question for the company is why are you issuing checks to customers that they cannot cash upon receiving?
My 2013 Chrysler 300C broke down. Had to have it towed to my local repair shop. The Alternator shorted out and burnt battery out. They called Zurich for ok to go ahead with work. They said yes but did not cover battery which they said was 4 years old and needed replacement anyway. So they paid for all the other repair less my $100.00 deductible. I am pleased with Zurich handling of repair.
I am not the type who leaves reviews. But this a company of CROOKS with no morals or sense about them. I was hit by a company truck (Flatiron-Zachry is the company and should drop Zurich immediately) that was speeding down a MEDIAN to cut past traffic that was at a dead stop. I was making a left turn out of a parking lot and was struck by the driver illegally speeding down a median. The driver confessed 100% to the officer, the police report is black and white. I was not at fault in any way. My car is likely totaled. I am lucky he did not kill me. I never would have expected ZURICH would say they have no fault. But that's not all. The Zurich adjuster, TONI **, contacted me 1 x after I filed.
Then for 3 WEEKS refused to answer any emails or answer any calls or return any voicemails. I then got a hold of her manager after 3 weeks of no communications (seriously a lousy employee who refuses to do her job). That manager did not respond either. I finally got a second manager to call me back and he said Toni would be in contact. So my 2nd conversation with Toni after 3 WEEKS she lazily tells me that I caused the wreck and they'd do nothing. CROOKS!!! Needless to say I will fight this to the very bitter end and sue whoever I need to. I pity Flatiron-Zachry, a large company, for paying these crooks as I will now have to hold their company liable. NEVER DO BUSINESS with Zurich NA. Their employees like Toni ** are have no work ethic or morals.
My husband got rear ended while waiting on the traffic light on August 18, 2017. The other vehicle and driver are insured by Zurich American and we filed the claim with them. They took the call and told us that the agent in charge will give us a call soon to help us with estimate and repair of the vehicle. We got a call five days later from the agent with statement that their policy was expired. Turned out that the person that took initial data wrote down wrong policy number. Two days later she called back again and said that they have to send their own damage adjuster and the estimate was over $3k. We have not heard from them ever since.
I kept calling them every day and leaving messages without any success. Even called their general number and spoke to another person that promised urgent action, and nothing happened. Two weeks later, our vehicle is still waiting for repair. Finally, we called our insurance and they took over the case. I wish I read the Consumer Affairs reviews first.
My daughter works at Red Lobster, a thief comes in and steal her keys. A off duty police officer was aware of the lady and went outside. His statements was she can only steal biscuits. The white lady thief reached behind the hostess desk and stole my 2015 Mustang keys. Red lobster is insuranced under Zurich. They denied my claim and was very rude to my daughter and me. Madison ** wasn't nice and her boss Chirs was very rude. I called to do a appeal. Chis said him and David ** will never help me a ** person get a appeal. My daughter and I are walking now.
I had an issue at McDonald's. I was served a frozen sandwich which caused me to break my filling out. I was contacted by Zurich Insurance's rep Sam and was told one more week for the last 3 when he seen I needed a root canal because of my injury. He became very rude. I am very unhappy with the way I've been treated and I'm thinking of contacting an attorney because of it. If he wasn't so rude and unprofessional I would not be STEER clear of this company if possible. Very unprofessional and rude reps. Not informative nor helpful at all.
We purchased a 120 month/100k mile warranty from Zurich in May 2014 from the Chevy dealership when we bought our 2015 Chevy Suburban. We have had several issues with the Suburban and each time Chevy has taken care of it under their warranty. We have had a few items like leaky roof, broken video player, unsealed headlight - and NONE were covered under the "bumper to bumper" plan we purchased for nearly $4,500 from Zurich. Make sure you read all the fine print, but we would have been better off paying for items as they came up vs. the warranty. Also, when we brought it to the dealership to get fixed it took about 1 week for an adjuster from Zurich to review and reject our claim. Requiring sometimes 3 trips to the dealership for repair.
My wife and I purchased a Zurich powertrain warranty when we bought her 2013 Ford Fusion. After about six months the transmission failed in our car. We brought it into our local Ford dealer as recommended by Zurich. The dealer removed the transmission and after repeated calls to Zurich, an inspector came to confirm the transmission was bad. It took four days during which we had to pay for our own loaner car as Zurich only pays AFTER the inspection has been completed. Zurich then gave us the choice of using a Ford transmission for an extra $1500 or use one they found. After the transmission was installed Zurich refused to pay for a portion of the labor as they said they only pay for x amount of hours for a transmission replacement. They also refused to pay for part of the inspection fee. They refused to pay for a bypass valve that their transmission manual absolutely requires.
The end result was that we paid $432 out of pocket for a transmission that we had a "warranty" on. I guess when Zurich says powertrain warranty, they mean powertrain warranty* with a lot of fine print and slimy ways to get out of paying for whatever goes wrong. The customer service representatives I talked to on several calls sounded like they were reading legal disclaimers from a script and were not helpful at all. I would recommend thinking twice about working with this company.
Vehicle broke down, had a vehicle warranty through Zurich (which unknown to us had expired 2 days prior to the breakdown). Called Zurich for a tow but instructed them that we needed a dolly and lift as the car was stuck in park. Zurich rep did not advise us about our expired warranty (2 days old) and charged us $72 for the tow. Tow truck arrived without requested equipment and offered to drag my car onto and shake off the flatbed. I cancelled the tow to prevent further damage to my vehicle. Called Zurich to get my $72 back since no tow occurred and they arrived without equipment for the tow. I was told my credit card would be refunded within 48 hours.
After waiting 7 days with no refund I called Zurich customer service again and was informed that because my contract had expired 2 days prior to my call for the roadside assistance, my money was not refundable. I explained that when I made my initial call had I been informed that my contract was no longer valid I would have ended the request right then, but the Zurich representative failed to inform me and never gave me the chance to make that decision. I feel like I was robbed twice that day. Not only did they neglect to inform me of my expired contract and charge me for the tow truck but the tow truck could not even provide the service I paid for because the Zurich rep failed to ensure it had the proper equipment so I literally paid for nothing. And now they refuse to own up to their mistake and refund me my money.
I was painfully hurt at a casino, Zurich agent Missy ** would not work with me on medical bills or a just pain and suffering. She has ignored my past several e-mails. This company gets a zero rating and I see they are lucky to get the 1 star review.
In 2007 I bought a 2003 Acura TL from a dealer. I had preshopped extended warranties online and was prepared to laugh in the face of dealer when they offered me a bloated, overpriced warranty but instead the one they offered had better terms and a lower price than what I had found online so I went with it. Shortly before the 3 year term of my warranty was over, I felt a slight surge and thought there was a slight chance there was a problem with my transmission. I drove directly to the Acura dealer that was near my destination and found out there was indeed a problem and was surprised to find out I needed a new transmission. They asked if I had a warranty and I had to go home to find it. When I called back and told the dealership it was from Zurich, they informed me I would have no problems -- Zurich was a very solid and reputable company.
About 3 days later I picked up my repaired vehicle, and turned in the rental Zurich paid for. I never paid a dime for the repairs or the rental. I imagine they have different levels of contracts which with lower premiums and lower benefits, but I never was offered any other. I paid $2000 roughly and the repairs and rental would have come to at least about $3500. The only reason I am writing this review now is, I couldn't remember the name of the carrier and in trying to find it, ran across this showing Zurich with 1 out of 5 stars. I just wanted to add my 2 cents based on a very different experience.
I was rear-ended by a Zurich NA customer a few weeks ago. The driver was very nice, but Zurich NA proved slow and unhelpful with my claim. A favorite tactic seems to be to claim they've set something up with the proviso that you should call back in a few days if you haven't hear from anyone. In other words, they can't be bothered to follow up, you need to chase everyone down yourself. More than two weeks have gone by and no one's even looked at my car, let alone fixed it. A very bad experience.
My transmission went out on my van. The manufacturer warranty expired six months ago but I did purchase an extended warranty through Zurich. I went online and after reading all the reviews I thought there was no chance they would cover it. I was already on the hook for the bill to remove the transmission and for them to find the clutches were burnt out. They said it was likely from my transmission cooler leaking. But then they paid to fix it! I had to pay for the cooler and hoses but they covered the whole transmission.
4 days ago one of their insurers in a dump truck hit the left quarter panel of my car. I called Zurich and made a report. Gave them until Tuesday to get back to me. Called on Tuesday and was given an adjuster name. Called twice and left a message and emailed him. Today I called the main number and they said they are unable to reach him but send an internal email to him to contact me. Three hours gone by and no contacts. Guess I have to get my insurance company involved now and see what happens.
If you wish to throw your money away and want insurance that will ensure you will "almost never" be compensated for legitimate claims Zurich is the trash can to pitch your money in! Thank you so much for taking my $1473 and only settling 1 of 2 claims over my 5 year contract. Trust you'll put the remaining $1098 of my investment with you to good use advertising for, and screwing more suckers.
This company is the WORST, I'm begging anyone that is reading this to take heed and read all the reviews here. We canceled our policies for both of our tow trucks because they raised our rates without notifying us... so we immediately cancelled. They then tried to ask us to come back and they would keep the rate the same... we told them, "No thank you." Then the following month they tried to bill us for a month we already paid for. The problem is they didn't know what month they were trying to bill us... first it was June then they tried May (fishing to see if we still had our receipts). We hold all our receipts. We are prepared to go to court with these CROOKS. PLEASE PEOPLE STAY AWAY, RUN, HANG UP on these CROOKS. DO NOT DO ANY BUSINESS WITH THESE SCAM ARTIST. THEY LIE and I don't understand why they are still in business.
I was rear-ended by a punk kid who worked for a Ford dealership in OR and was insured by Zurich. He was driving a dealer car at the time. He was following too closely on the freeway in stop-and-go traffic and ended up hitting me. As we pulled over to exchange info, he told me he was on the phone and that's why he hit me. Well after all this, I call Zurich to make my claim and before I can even get my side out, I was told the driver is now claiming he was hit and that's why he hit me! Well my claim was denied as the mystery 3rd party involved is now responsible for my damage. Not sure where he came up with this but had there been a 3rd person, I would have also got their info. I now have damage to my car and have to take care of it myself. They will be seeing me in court!
I was rear ended by a fleet vehicle 11/2016 that had Zurich as their insurance. I called the night of the accident to report the claim. One week later still heard nothing from them. I had to initiate every call between them and I. Eventually car was totaled. Once again I had to make numerous calls to them that find out what's going on and where we're at. Nobody will return your call or email and managers could care less as well. Horrible company! Feel sorry for anyone who gets stuck having to deal with them!
My car was totaled due to water damage. It was good news to find out I had Gap insurance, until I found out after having my new car for 5 weeks, that Gap insurance wouldn't cover the remaining balance that was owed. Leaving me $3600 to cover. So unless I can come up with the $, I am unable to get a car. DO NOT GET GAP INSURANCE FROM ZURICH. I am no longer with any company getting Gap.
15 yr ago I was damaged back/psyche, by Transport America and its insurer Zurich financial deliberately under workers' compensation, racketeering/fraud/slavery/starvation, and deprivation of housing, medical services and the right to trial in a loop. Here is the W C case No. ** filed in San Bernardino, California. If you cannot access case info, contact Jeannette ** in that W C. Court. Please post my email, so that people who have similar problems can communicate with me. Thank you.
SCAM. I can't believe I fell into this trap of an extended warranty. Absolutely NOTHING has been covered. My car needs a new cooling system and that isn't ** covered and any further damage caused as a result is also not covered. Screw you Zurich. Go out of business already.
Zurich North America Company Information
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- Zurich North America