Zurich Vehicle Service Contract Reviews

I put in a claim to Zurich for my 2021 Ford. There was something wrong with it. So, I took it to the dealership in Lakeland. The claims process was easy. I did have to take it back multiple times because they couldn't fix the problem. So, that wasn't fun. I told them the problem and what to do to replicate it. They just said they couldn't find it or that they fixed it. The first time I dropped it off, I told them what the problem was. They told me it was fixed. So, I picked it up. And as I was driving off of the lot onto the main road, I took a turn and I heard the noise again. So, they didn't fix it. I had to turn right back in there and complain. They were like, "Okay. Well, come back. We'll have to schedule another day." So, I scheduled another day. That happened twice. On the third time, I took it back. It's fixed and it was covered under warranty. Now, my car runs smoothly. Although I did recently have another error code pop up.

I originally leased a 2021 Chevy Tahoe high Country fully loaded beige in color. Loved the ride love the car. My son-in-law drove my car loved it couldn’t say anything bad about the car. Then he came time to turn return my car and get another Chevy Tahoe (High country) for a new car they didn’t have what I wanted and the miles had gone over and the car was in an accident with someone Who sideswiped me? Almost T-bone type of accident. My car was fixed perfectly. Then I had to purchase the car. I purchased the car and I always get the extended warranty from the manufacturer, but since it was an older car, that was not an option so I did my research and I picked zurich even though it cost was comparable to all the other Warranty companies out there I didn’t decided to get the best advice from the service technicians who work on these different warranty companies two different dealership service department both recommended Zurich.

The most recent repair I had was related to the windshield wiper fluid motor needed to be replaced. It was taken care of but now, I still have a warning popping up that I have. I may have to visit the dealer to address that separately. But that has nothing to do with the current service and how quickly that turned around. Having the contract with Zurich has helped. There was a situation that occurred the last time that I had a need for repair on the vehicle that the contract did not cover. So I reached out to Zurich and spoke with a rep, and the dealer did as well. It was a situation where the door handle broke from the inside of the door so it would not work, and in order to access the door handle, they had to disassemble the trim.

I dealt with the finance department at Sherman Oaks BMW, and they sold me an extended warranty that I wanted. I picked a five-year warranty that would travel with the car. So, if I sold it, the warranty would still be in effect and it would cover everything except the wear and tear items like tires and brakes. But nobody said one word about a ceiling on the coverage.

I was sold a warranty for my car and when I tried to get the claim, I was told that it was the wrong type or it wouldn't qualify for my car. The good thing was the dealership corrected it and Zurich was able to process the claim. So once we got past that hurdle, everything went smoothly. At one point, the part was going to be replaced and it cost 800 bucks. It was some type of sensor. I updated the warranty and by the time it came back up again, the dealership said they just moved around some wires and were able to figure it out. So what went through the warranty was a different component than what would have originally when the dealership thought I had a different warranty. At the end of the day, the car seemed to work. The services were restored and the problem was addressed. But it raised an eyebrow when all of a sudden, the suggested way forward was changed from what was first told to me.

It was a no-brainer to get an extended warranty for my vehicle. I went with Zurich but they fooled me on the price.

I have a 2023 Mercedes which is an expensive vehicle. I was doing some reviews on the online about how much it cost each service. The first, second, and third service are expensive. I was talking to the dealer when I was purchasing it and they suggested to get a service agreement. I hooked up with Zurich and the process was simple. I made the purchase right there, the same time as I was purchasing the vehicle.

I took my car into Mike's Transmission and told him I have that Zurich policy and gave him a copy. He said, “No problem.” They took care of everything. I had to pay 160 bucks. I had Mike's look at a tire while it was over, so that was the 60 bucks part of it. But the 100 bucks was the deductible. I was surprised at how fast Zurich Vehicle Service Contract got back to the shop and approved it. It saved me 1,800 bucks. I paid $3,000 for the policy, but that was in payments with the loan. So, I didn't have to pay that out right away.

We had to get a new tire and the claim experience was great. I went to the dealership thinking that we were gonna have to pay out-of-pocket for the tire but it was covered through Zurich and it saved us some money. Zurich is reliable.

The service contract from Zurich is so good. No out of pocket money other than what I spent initially.