Zurich Vehicle Service Contract

I’m not too happy with Zurich Vehicle Service Contract. I was told that I had the tires for the life of the vehicle, and when I had a road damage to the first tire, they said that they never put that through so they weren’t gonna honor it, even though I had the paperwork that said it. All the paperwork that they gave me was only my signature, but they didn't give me a paperwork with theirs. But all the other paperwork that I had, they honored, but not that one. The whole reason why I went with them was that service contract, and now that’s not even all operational. It’s just the rest of the service. So, I’m a bit disappointed.

When I first went in for my repair through Ford, there was a bit of drama. I went in on day one to get an oil change and have Ford look at my tire that was losing pressure. The servicemen got the oil changed but then they had to order a tire and they said my tire would be in the next day. The next day, I called to find out if the tire came in but then they forgot to order it. They were gonna make me wait until Monday. I have a sick father that was in a nursing home that I had to go to. I explained to the serviceman that I couldn't wait until Monday.

I didn’t get everything covered but for the couple of things that I needed, the policy sounded beneficial. I also purchased it because I thought I was getting a better deal with the dealership. It was definitely not Zurich's fault but I thought I had a little more money to play with. Nonetheless, my experience has been good so far. I've had to use them once when I had a flat tire and it was damaged too close to my sidewall. I called two or three times to get some information but apparently, the shop that’s doing the work needs to call. I relayed that to the second person I went to. The first person had refused to work on my car because he believed that it was a hassle to work with this type of coverage company, which I can understand, but it was also frustrating and eating up more of my day. I thought I was just gonna be able to drop it off.

My vehicle service experience was awful because they, at first, told me I didn’t have any warranty. And then I had to wait for somebody to get there. And then I had waited for a while, then I left, and I just drove around the block, took a quick trip around the corner. The next thing I know, I had a complete flat tire. It was a bad experience. Thank God I was right next to the Kia place, so my husband took it around and told them that they needed to fix the tire because they actually put my tires inside out. The outside of the tire says, “Inside.” And they said it only really matters during weather. But my tires were on wrong, my AC wasn’t working, and my check engine light came on a couple of days ago. It randomly went off.

I purchased a new Corolla in December and the dealership went over the different auto warranty packages. Having the extra coverage and protection for the wheels, tires, windows, all the paint, and all that was a good deal for only a few dollars a month. One time, I spoke to Zurich because I was getting a lot of pushback from Toyota. I was really irritated because I called and told the dealership that I needed to get my wheel fixed and tried to schedule the appointment. They allowed it at first and then they called me to say that I needed to get authorization through Zurich first. So I told them that when I purchased the policy, I was told that they would do all that. Still, they told me that they weren’t gonna take my car.

My mechanic has tried several times to get through to Claims Dept to open a claim. The wait time has been in excess of 15 minutes and he hangs up b/c he has a busy shop and needs to take calls and deal with other customers. I called Customer Service and the Claims Dept. and waited 13 min and 17 minutes. When I finally got through to the Claims Dept., they agreed the wait time lately has been up to 30 minutes. I asked if they could call my mechanic in order to open a claim but it was explained to me that they are an inbound call center and unable to make outgoing calls and only my mechanic can call to open a claim. In this day and age of telecommunication there must be another means of opening a claim; via fax? email?

I always have a vehicle service contract and my car is currently covered by Zurich. I had a claim for the recall on our 2020 Edge and everything went good with it. They notified us and they took the car in and done repairs. There was no problem and hardly took no time. I also didn't have to pay anything. My direct interactions with their reps were good too.

So I got this warranty contract from the dealer I got my car from.. Later owning it 300 miles my engine was misfiring. Took it to a local mechanic shop and later they found out one cylinder is low pressure and 95% leak down. They told me they had to tear it down and it’ll cost about 3k. So I said no worries Zurich could probably help out. Shop tore down the engine and found out I had a bent rod. Keep in mind WHICH IS PART OF THE POWERTRAIN COVERAGE...

I wanted be able to take my car in, not have to worry about it too much, and that it would be taken care of. I then got a service vehicle contract with Zurich, and I've been with them for six years. When I had an oil change on my car, Zurich did everything. They did the car protection too after I bought it.

The guy who sold the contract was excellent. And so far the warranty has served us well.