Zurich Vehicle Service Contract

While this vehicle has been quite reliable, with the repairs that did need to be done, this warranty has more than paid for itself! I have had zero issues with payment of repairs, I will definitely look into another Zurich warranty when I purchase my next vehicle.

I took my vehicle in to have the transmission looked at. I needed a full replacement. Instead of paying the $100 deductible I was charged over $500 fee for a “full tear down” of the transmission. Worse, when I attempted to obtain a diagnoses as to the causality of the transmission failure the repair site had no information. Essentially Zurich forced me to pay out of pocket for something they wanted that gave me no information or benefit. I am extremely dissatisfied and very disappointed in the service that I pay for to be protected against unwanted useless fees.

We purchased the Zurich Vehicle Contract for our Range Rover, and it was the best $1200 spent. Of course, during the financing of our vehicle, I was hesitant to purchase another expense. This one was well worth it because I had hit a curb, which blew out 2 of my tires and ruined 2 of my rims...they were all replaced for free, and they look fantastic!! There was only a $11 disposal tire fee. I couldn’t imagine what this would have costed me out of pocket if I didn’t get this coverage! We took our car on a road trip, and again, will need to replace a couple rims. Thank God for that insurance! I do have to wait 2+ weeks to get those replaced. Supposedly, Land Rover is behind because of COVID. Customer service is great, once you’re able to get a hold of the service dept.

I took my 2019 Honda up to Glens Falls. With Zurich changing the oil, everything was fine. The process was great.

I have no problems when it’s come to getting service when I need it with Zurich or the dealership I go to some time I have to but it’s always Lakeland Ford. I have been to Weikert Ford in Lake Wales no problem. But have one bad experience at Winter Haven. It was not your company it’s was the services people there. I misplace my contract. They too lazy look it up but Lakeland and Weikert just type vin number in with no problems you take of me.

We got the new vehicle and my husband was gonna be driving it far so we decided to get the extra insurance. In case anything happens, we wouldn't have to worry about finding somebody and we didn't really know much about that. Zurich was the one that the dealership offered. When we took the car in, it got fixed and it was a good experience. I didn't have any problems. They had it for a week but that was only because they had to make sure they were able to see the problem.

I got a service contract in the past for other vehicles and they turned out to be good to have. So, I decided to do it again and I got one from Zurich. Also, my car is a used vehicle and you'll never know what you're getting with. Zurich has a lot of good coverage but the price was a little more than what I paid with my last one. Unfortunately, I had to change vehicles because I had an accident. My previous contract was through Allstate and they only charged me over $2,000 for pretty much everything. But this one with Zurich was $2,000 more, so that was kind of a bummer.

The person in the finance office did not explain the Zurich coverage to me very well. When I took my vehicle in to get serviced, it was a smooth process. I just went and got my oil changed and there was no charge. But when I got the appointment booked, they first said, “You get two free oil changes.” So, when I went in, I was thinking it was something the dealership was covering it. I had no idea it was Zurich that was covering it. So, they didn’t explain that either. It just wasn’t done very well.

A cousin who used Zurich before recommended it to me and I bought a service contract from her. When I had a flat tire, I called the company to see what their process was. The rep told me to find a tire dealer who would work with them. I gave the tire people the number that was provided to me and the tire dealer handled it all. That time, I didn't know I needed a second tire. Once the dealer's people racked up my car, they saw sheet metal and the other one. They were able to fix them as well while they had it. The one tire I needed was pretty much free of charge outside of paying my monthly premium. This was three dollars extra a month to cover what would have cost me $400 out of pocket. It's a no brainer and there isn't any reason not to get this kind of service contract. The coverage is awesome.

I’m not too happy with Zurich Vehicle Service Contract. I was told that I had the tires for the life of the vehicle, and when I had a road damage to the first tire, they said that they never put that through so they weren’t gonna honor it, even though I had the paperwork that said it. All the paperwork that they gave me was only my signature, but they didn't give me a paperwork with theirs. But all the other paperwork that I had, they honored, but not that one. The whole reason why I went with them was that service contract, and now that’s not even all operational. It’s just the rest of the service. So, I’m a bit disappointed.