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Zurich Vehicle Service Contract

Zurich Vehicle Service Contract
Overall Satisfaction Rating 4.32/5
  • 5 stars
    94
  • 4 stars
    23
  • 3 stars
    7
  • 2 stars
    5
  • 1 stars
    10
Based on 139 ratings submitted in the last year
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Zurich offers extended auto warranties and vehicle service contracts that help protect you from vehicle repair costs. Zurich vehicle service contracts and extended warranties, available in the U.S, and Canada, can cover the cost of parts and labor to repair most major auto components.

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BOTTOM LINE

Zurich offers a lot of choices to consumers, so it’s easier to find a plan that fits your needs. Although Zurich is only available at select dealerships, speaking in person with a representative will help answer your questions.

PROS

  • Covers motorcycles, powersports
  • Wide array of coverage options
  • Transferrable plans
  • Roadside assistance available

CONS

  • Only available at certain dealerships
  • Basic plan has low reimbursements

Top Zurich Vehicle Service Contract Reviews

Rated with 5 stars
Verified Reviewer

I know firsthand that this company stands behind their product. A lot has to do with the dealership that the Zurich contract was purchased through. I used their service to fix my tire, where I hit a pothole, and the rim bent. Not only did they tow my car, they replaced both rim and tire.

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Rated with 5 stars
Verified Reviewer Verified Buyer

Filing a claim was pretty easy. I got a rental car the same day my car got taken care of. It was pretty crazy because it happened on the week of Thanksgiving, but they paid everything and I was back on the road coming 1,500 miles back. I was shocked that they got done as quick as it did.

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Zurich vehicle service contract cost

Costs for a vehicle service contract are not available on Zurich’s website. The best way to get an accurate price is to speak to a Zurich representative at a dealership that sells Zurich products. They will be able to speak with you about your contract choices and what fits your budget. Prices vary by dealership location and the make, model, year and mileage of the vehicle.

With Zurich, you will only have to pay a small deductible for repairs. Zurich offers deductible choices as well including zero deductible plans. Extended auto warranty deductibles can vary, but a typical deductible is $100.

Zurich extended warranty plans

Although Zurich offers many other plans, some of their most popular are: Powertrain, Standard, Preferred and Comprehensive. These plans are available for new and used vehicles. All plans contain certain exclusions, so for more information on which services are covered, just speak to a representative at a certified dealership.

Rental Plus
  • Rental reimbursement
  • Trip interruption
  • Transmission
  • Roadside assistance
Powertrain
  • Engine
  • Transfer case
  • Transmission
  • Drive axle
Standard
  • Everything the Powertrain plan covers
  • Suspension
  • Steering
  • Brakes
  • Heating and AC
  • Electrical
Preferred
  • Everything the Standard plan covers
  • Cooling system
  • Interior/exterior
Comprehensive
  • Everything the Preferred plan covers

Zurich Vehicle Service Contract coverage

Repairs can be made at any ASE-certified repair facility or the dealership where you originally purchased your Zurich contract.  Once diagnosis is complete, have your repair facility call to file a claim with the Zurich claims team to obtain an authorization number. Once the repair has been authorized and completed, Zurich will pay the authorized amount directly to the repair facility.

Most plans include emergency roadside assistance, rental car reimbursement and trip interruption coverage.  Depending on the plan you choose, the rental coverage reimbursement is up to $30 or $40 per day with a 6- or 10-day maximum. Trip interruption reimbursement benefits also vary.  Most are $100 a day for three days. Customers can qualify for trip interruption reimbursement if they have a breakdown more than 100 miles from home requiring them to remain overnight during repairs.

Is a Zurich vehicle service contract worth it?

A Zurich vehicle service contract is worth it if you are looking for several plan options and are buying a car from a certified dealership. A Zurich representative at the dealership will be able to speak to you in person and work with you to choose the best plan at the best price. Zurich extended warranty plans are also available for motorcycles and ATVs, making Zurich a good choice for those wanting to keep their bike protected.

Zurich Vehicle Service Contract Reviews

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Dec. 14, 2019

I’m not too happy with Zurich Vehicle Service Contract. I was told that I had the tires for the life of the vehicle, and when I had a road damage to the first tire, they said that they never put that through so they weren’t gonna honor it, even though I had the paperwork that said it. All the paperwork that they gave me was only my signature, but they didn't give me a paperwork with theirs. But all the other paperwork that I had, they honored, but not that one. The whole reason why I went with them was that service contract, and now that’s not even all operational. It’s just the rest of the service. So, I’m a bit disappointed.

I went back in and talked to the manager, but the sales manager that was there when I purchased the vehicle had left. And the other manager said he’d get back with me. They ended up not charging me because I never heard back, but they said that it wouldn’t be good going forward. I took my vehicle for a change oil and tire repair. The oil change was good. It was covered. But I was very disappointed that they tried to charge me for the tire. Zurich is fine. It’s with the person that wrote up the contract that I have a problem with. I asked if the contract could be rewritten and they said that they could.

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Nov. 10, 2019

    When I first went in for my repair through Ford, there was a bit of drama. I went in on day one to get an oil change and have Ford look at my tire that was losing pressure. The servicemen got the oil changed but then they had to order a tire and they said my tire would be in the next day. The next day, I called to find out if the tire came in but then they forgot to order it. They were gonna make me wait until Monday. I have a sick father that was in a nursing home that I had to go to. I explained to the serviceman that I couldn't wait until Monday.

    Ford ended up special ordering my tire and getting it in on Saturday. I went and got the tire done. They invoiced me on Monday and I was wondering why they were invoicing me as I have Zurich. I called Ford and they said that was a mistake. For a little-bitty tire, it was like grief. The customer service of Ford had poor communication. Still, Zurich did well for me.

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    2 people found this review helpful
    Rated with 4 stars
    Verified Reviewer Verified Buyer
    Original review: Aug. 10, 2019

    I didn’t get everything covered but for the couple of things that I needed, the policy sounded beneficial. I also purchased it because I thought I was getting a better deal with the dealership. It was definitely not Zurich's fault but I thought I had a little more money to play with. Nonetheless, my experience has been good so far. I've had to use them once when I had a flat tire and it was damaged too close to my sidewall. I called two or three times to get some information but apparently, the shop that’s doing the work needs to call. I relayed that to the second person I went to. The first person had refused to work on my car because he believed that it was a hassle to work with this type of coverage company, which I can understand, but it was also frustrating and eating up more of my day. I thought I was just gonna be able to drop it off.

    Also, it was a flat tire so I jacked it up and removed the tire but I was instructed by one of the salesmen from Zurich that I should have left the tire on and that somewhere in the coverage, I was covered for a towing service. But that’s insane. Thankfully, someone had the common sense that I could take a photo of the VIN Number and of the tire then put the picture together that this is the vehicle. I understand that some people are trying to fraud people but towing a car a quarter mile to a shop to plug a tire is ludicrous.

    The work took a weekend and fortunately, I was going out-of-town and was not dependent upon my vehicle. I dropped it off on a Friday then I was able to pick it up first thing Monday morning then ride it home. The mechanic was able to put the tire back on my car. Then apparently, Zurich's portion of the claim was all taken care of before the work was even done. I just had to pay that $3 disposal fee when I picked up the tire that Monday. Paying $3 isn't that bad but at the same time, couldn't they cover $3 more?

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    Rated with 4 stars
    Verified Reviewer Verified Buyer
    Original review: May 10, 2019

    My vehicle service experience was awful because they, at first, told me I didn’t have any warranty. And then I had to wait for somebody to get there. And then I had waited for a while, then I left, and I just drove around the block, took a quick trip around the corner. The next thing I know, I had a complete flat tire. It was a bad experience. Thank God I was right next to the Kia place, so my husband took it around and told them that they needed to fix the tire because they actually put my tires inside out. The outside of the tire says, “Inside.” And they said it only really matters during weather. But my tires were on wrong, my AC wasn’t working, and my check engine light came on a couple of days ago. It randomly went off.

    I just got the car but my AC wasn’t working. I didn’t have to use it for the while that I had it this couple of weeks. So, I had to take it in, and I had to pay $200. I was given a printout, and it said it was gonna be like 680 and that I was only gonna have to pay 200 for the deductible. But when I got the receipt, it was only gonna be like 5-something, and I’m paying 2-something of that, and Zurich was paying the rest. I was just confused why I had to pay anything seeing how I only had the car for a short time.

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    Zurich Vehicle Service Contract response

    Hello, Kori,

    Thank you for sharing your feedback. We have a high standard for the service we provide and your experience should be no exception. The voice of our customers is a key component in helping us improve. If you have any unanswered questions or would be willing to discuss your concerns with us, please contact us at: vscclaim@zurichna.com

    Sincerely,

    The Zurich Customer Care Team

    2 people found this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: April 22, 2019

    I purchased a new Corolla in December and the dealership went over the different auto warranty packages. Having the extra coverage and protection for the wheels, tires, windows, all the paint, and all that was a good deal for only a few dollars a month. One time, I spoke to Zurich because I was getting a lot of pushback from Toyota. I was really irritated because I called and told the dealership that I needed to get my wheel fixed and tried to schedule the appointment. They allowed it at first and then they called me to say that I needed to get authorization through Zurich first. So I told them that when I purchased the policy, I was told that they would do all that. Still, they told me that they weren’t gonna take my car.

    I then called Zurich to make sure that I wasn’t crazy and the guy I spoke with was really good. He said that I absolutely do not need the authorization and the dealership is the one who should initiate and needs to go through any claim. He told me to tell them that and if that doesn't work then I should take my car to somebody else then Zurich would take care of me. So I called Toyota back and finally, they listened, and they were able to get it all covered. I had to take it back a week later to get the new wheel put on but it all ended up being fine. Although I got the hubcap not included within the warranty, which was weird, it wasn’t that much extra to replace. The coverage met my expectations for the repairs for the most part and I didn’t have a balance at all when I picked the car up.

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    Zurich Vehicle Service Contract response

    Thank you, Yolanda, for sharing your experience. We are pleased the coverage met your expectations. And thank you for your business!

    The Zurich Customer Care Team

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    Rated with 2 stars
    Verified Reviewer
    Original review: Jan. 21, 2020

    My mechanic has tried several times to get through to Claims Dept to open a claim. The wait time has been in excess of 15 minutes and he hangs up b/c he has a busy shop and needs to take calls and deal with other customers. I called Customer Service and the Claims Dept. and waited 13 min and 17 minutes. When I finally got through to the Claims Dept., they agreed the wait time lately has been up to 30 minutes. I asked if they could call my mechanic in order to open a claim but it was explained to me that they are an inbound call center and unable to make outgoing calls and only my mechanic can call to open a claim. In this day and age of telecommunication there must be another means of opening a claim; via fax? email?

    Zurich Vehicle Service Contract response

    Paula,

    Thank you for sharing your feedback. We have a high standard for the service we provide and your experience should be no exception. The voice of our customers is a key component in helping us improve. If you have any unanswered questions or would be willing to discuss your concerns with us, please contact us at: vscclaim@zurichna.com

    Sincerely,

    The Zurich Customer Care Team

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    Rated with 4 stars
    Verified Reviewer Verified Buyer
    Original review: Jan. 14, 2020

    I always have a vehicle service contract and my car is currently covered by Zurich. I had a claim for the recall on our 2020 Edge and everything went good with it. They notified us and they took the car in and done repairs. There was no problem and hardly took no time. I also didn't have to pay anything. My direct interactions with their reps were good too.

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    Resolution In ProgressRated with 1 star
    Verified Reviewer
    Original review: Jan. 11, 2020

    So I got this warranty contract from the dealer I got my car from.. Later owning it 300 miles my engine was misfiring. Took it to a local mechanic shop and later they found out one cylinder is low pressure and 95% leak down. They told me they had to tear it down and it’ll cost about 3k. So I said no worries Zurich could probably help out. Shop tore down the engine and found out I had a bent rod. Keep in mind WHICH IS PART OF THE POWERTRAIN COVERAGE...

    Zurich wanted more info and my shop were confused on why when there’s a bent rod on the table lol? Denied my other claim for my transmission as well (Inspector went and checked it out btw). Very disappointed on getting their warranty which I’m gladly cancelled. Don’t dare to get a extended warranty with any company. It’s hard to trust anybody nowadays. Had to pay 14k In repairs due to Zurich not accepting what's covered in the Powertrain coverage. Helpful tip read 1 Star reviews that are recent.

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    Zurich Vehicle Service Contract response

    Dear Marcos,

    We are sorry to hear that you are unhappy with the outcome of your claim. We’d like to provide some clarity regarding why Zurich is not able to assist with these repairs due to certain exclusions under your contract and modifications to this vehicle. We will reach out to you in a separate communication to outline these details.

    Thank you,

    The Zurich Customer Care Team

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Jan. 9, 2020

    I wanted be able to take my car in, not have to worry about it too much, and that it would be taken care of. I then got a service vehicle contract with Zurich, and I've been with them for six years. When I had an oil change on my car, Zurich did everything. They did the car protection too after I bought it.

    Zurich Vehicle Service Contract response

    Dear Brenda,

    Thank you very much for sharing your feedback about your experience with Zurich's Vehicle Service Contract. Your service experience is very important to us and we appreciate hearing from you.

    Sincerely,

    The Zurich Customer Care Team

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Dec. 27, 2019

    The guy who sold the contract was excellent. And so far the warranty has served us well.

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    Zurich Vehicle Service Contract Company Information

    Social media:
    Company Name:
    Zurich Vehicle Service Contract
    Address:
    1299 Zurich Way
    City:
    Schaumburg
    State/Province:
    IL
    Postal Code:
    60196-5870
    Phone:
    1-800-382-2150
    Website:
    www.zurichna.com

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