Zurich Vehicle Service Contract

Air conditioner was blowing hot air. The window control wouldn't raise or lower passenger window. Had to take car back because a rattle occurred in the radio area. Very annoying. Wish contract could be longer. Have trusted Zurich ever since I purchased the car. Have faith in company.

Despite having some issues with my vehicle, I have had peace of mind knowing I have the Zurich warranty. I have had some larger repairs performed on my vehicle and Zurich has covered them. Without their warranty, I would have had to go in to debt just to have my car repaired. I truly recommend their warranties!

I had no problem whatsoever getting Zurich to cover a very expensive repair. The dealership called them, as they knew that it would cost a lot, and they sent someone out the next day to confirm that they would cover the costs. They covered the costs, plus the cost of the rental car. I never had to contact them myself.

Had a road hazard cause tire damage. The dealership was fine but the Zurich Warranty wasn't ready to cover right away. They finally replaced the tire. I had to drive on the tire to the dealer to have it replaced. Took all day. Had to be picked up with my other car then returned to the dealership again. Spent 50 miles round trip on two cars to get tire replaced. So far not too happy with the warranty. Never had a problem like this with MB. Browns were very nice and did their best. Zurich not so much. Would never get a warranty again from them. They didn't even cover the tire in full.

Awesome service, fast response time and Good work. Saved me as much out of pocket as possible and I was so happy for that. Will most definitely go back there again. And their back and forth. With Zurich was cool and talking back to me with the outcome.

I had Zurich previously which made me decide to go with them. The experience was great. It was completely easy, as it was advertised. Submitting a claim was quick. I did a wheel and tire last time, and I rode up to the shop. They called and verified it. It was easier for them to get it done than it was for Honda because I went to a different dealership, and they were a little confused. But once they got on the phone, they were able to move through very quickly. There was a little bit more learning that was needed to happen with the reps because they didn't know if the cosmetics were covered for the tire but we ended up getting it figured out and they were very professional. The extended coverage is very valuable. Even just the key program that they offer alone to replace my keys is more cost-efficient than the entire package.

I used Zurich when there was a major issue in my car that had to do with the actuator motor in the air conditioner. That was a warrantied part and the dealership contacted Zurich about it. At first, they told me the part wasn't covered under the warranty. But when I investigated further, they told me that they didn't know I had a Zurich warranty. They thought I had a Chrysler warranty even though I brought the dealership all the paperwork. That was not great. When I went through the paperwork, it seemed very clear to me that everything in my car is pretty much covered except for the upholstery. In the future, I will know that right off the bat and I won’t have to go back and forth with the dealer. Zurich has been fine so far.

We got the new vehicle and my husband was gonna be driving it far so we decided to get the extra insurance. In case anything happens, we wouldn't have to worry about finding somebody and we didn't really know much about that. Zurich was the one that the dealership offered. When we took the car in, it got fixed and it was a good experience. I didn't have any problems. They had it for a week but that was only because they had to make sure they were able to see the problem.

I got a service contract in the past for other vehicles and they turned out to be good to have. So, I decided to do it again and I got one from Zurich. Also, my car is a used vehicle and you'll never know what you're getting with. Zurich has a lot of good coverage but the price was a little more than what I paid with my last one. Unfortunately, I had to change vehicles because I had an accident. My previous contract was through Allstate and they only charged me over $2,000 for pretty much everything. But this one with Zurich was $2,000 more, so that was kind of a bummer.

The person in the finance office did not explain the Zurich coverage to me very well. When I took my vehicle in to get serviced, it was a smooth process. I just went and got my oil changed and there was no charge. But when I got the appointment booked, they first said, “You get two free oil changes.” So, when I went in, I was thinking it was something the dealership was covering it. I had no idea it was Zurich that was covering it. So, they didn’t explain that either. It just wasn’t done very well.