Zurich Vehicle Service Contract Reviews

I did save over $600 on two tires, which was a significant relief even though I wished the costs were lower. Rating the price, I'd give it a 4 out of 5. On the downside, I faced an issue with another tire and instead of immediately replacing it, I had to visit the dealership multiple times before it was finally resolved. The dealership told me that Zurich wouldn't cover the problem, but I don't know whether or not that was true. My first two tires were quickly dealt with due to having nails in them, but the third had recurring low-pressure alerts. When I brought it in, it was fine, then I brought it in again and the dealership said, "The sensor and everything's fine. I don't know why. If it happens again, we'll push it through."

I had to bring the car in a third time and finally it got pushed through. I don't know why they didn't just take care of it the first time I brought it in. Granting that there was nothing in the tire, I get their perspective that there's nothing wrong with it, but when it happens the second time, clearly, something's going on with it. That was annoying, but I can't necessarily say it was Zurich 'cause I didn't talk to them. I had the dealership deal with the whole thing, and that's what they told me.

The signup process was straightforward and happened around five years ago. From what I remember, they simply informed me of the plan's details and cost, and I decided to proceed with it. The program, as I recall, activates immediately for used vehicles not covered under any manufacturer's warranty, working either up to 100,000 miles or for ten years.

I've used the service for repairs, although I don’t remember specific issues covered. Generally, I go to a shop, they identify the problem, and manage the warranty claim, leaving me just with the deductible to cover. There was an instance where an electrical part wasn't covered, whether by Zurich's denial or the dealership's decision not to contact them. That part I had to pay out of pocket, which was disappointing.

If I were to rate my experience, I'd give it a 4 out of 5. The plan has been beneficial, though there are areas for improvement, specifically around coverage of electronic components. Many newer vehicles have electronic parts integral to their operation that aren’t covered, which can be frustrating.

I would recommend Zurich to friends and family, particularly for older vehicles, given today’s complex and often unreliable manufacturing standards. It’s crucial for financial peace of mind in cases of major failures like engine issues. For any newer vehicles still under standard warranty, I recommend considering Zurich’s plan once those warranties expire.

In all, Zurich’s protection plan provides a sense of security by partially alleviating the financial strain of unexpected, potentially costly, vehicle issues.

Despite these dealership troubles, the Zurich service contract has been a great help. For example, when my transmission started shifting extremely hard, thanks to Zurich, I only paid $100 for a repair that would have otherwise cost nearly $5,000. This service contract has been a blessing, covering several issues, even though I've had to pay numerous deductibles. People should save their money and buy a protection plan because two years after you purchase the transmission, it is not gonna be affordable out of your pocket.

I initially bought the service contract because my pre-owned vehicle had 65,000 miles, and I wanted peace of mind. Filing claims was straightforward as the dealership handled everything with Zurich. However, there was a downside; I faced a $1,200 shock because the coverage didn't include suspension items like struts and shock absorbers, despite being assured it covered everything except paint and interior wear and tear.

On the bright side, whenever I needed to call Zurich for questions, their customer service was always excellent, which was reassuring. While my experience with the coverage and claims process was generally positive, the purchase experience wasn’t. The finance manager misinformed me about what the coverage included, emphasizing selling the product over understanding my needs.

Overall, I'd rate my experience with Zurich favorably.

I recently had a repair experience with my 2017 GMC and everything went well on that. The repair involved electronic issues, specifically the rear switch climate control, and the process began with a call to the dealership. They conducted a diagnostic check and confirmed it was covered under our warranty. We had to go in twice. There were some delays due to the unavailability of parts, but once they had everything, repairs were completed swiftly within a couple of hours and we never had to see a bill.

The vehicle service contract has been a great investment, saving us nearly a grand overall. Although we rarely use a service contract as our vehicles typically don't have many issues, this GMC did present a few challenges. It's nothing that anybody did though. It's just certain parts and chips were failing and needed to be replaced. Each time we've had a claim, it has been fully covered.

Overall, I've had a very positive experience with Zurich. Initially, I rated them 4.5, but decided to go with a solid 5 for overall service, with a 4 for the coverage details, mainly due to being able to understand it. The price we paid for the service contract has been well worth it; it has paid for itself more than twice over. The claims handling process has been flawless. The dealership made it perfect. I definitely recommend Zurich's vehicle service contract for the peace of mind and savings it's provided us.

I've been with Zurich for about 4.5 years now. Despite a small hiccup regarding towing services, which was quickly resolved, their services have been outstanding overall. I'd recommend them without hesitation, especially as I'm planning to renew my contract once it expires. My 2016 Dodge Challenger has benefited from their prompt service, and the customer support has been exceptional.