Zurich Vehicle Service Contract

We were going through the contracts and talking about everything. At first, it was all confusing. It was all brand new to me. But I understood that there was a service with the vehicle, not a lifetime deal. It’s for free oil changes and they gave me a detailing on the car too. I just didn't realize that I was purchasing the Zurich Service Contract separately. I just thought I was getting it with the vehicle in total. But I'm glad that was part of it because it's reasonable.

We've only had to take our car in one time for regular service and it was fine. However, my windshield wiper has a bad squeak to it and I had questions and concerns. Since we just bought it, I thought it shouldn't. Instead of saying, “We'll schedule another time. We're too busy right now,” the service technician said, “Well, it's not covered, after so many days, for the windshield wipers. So what we're going to do is we can sell you a pair and you put them on yourself.” For a new vehicle? It didn’t sound right. Suggesting we make another appointment and come back and let them take care of it would have been better than that. I dropped it though. It wasn't worth pursuing for me. Our car has full coverage with Zurich and if a friend asked me, “Is it worth getting a warranty?” I would still say, “Absolutely.”

My Suv was needing a repair done to it and the part that was needed for my vehicle was not in stock. This whole ordeal happened on Friday, which was leading up to weekend. Ms Anna ** explained to me what was going on with my vehicle and that the part was not in stock and that they had to order the part. After she explained the situation to me. She made a arrangements for me and my son to have transportation while I waited for them to repair my vehicle. There was no hesitation on her part. She did what was needed for her to do to make sure everything was taken care for me. She reassured me that everything would be ok and that I did not have to worry. The rental was already ready for me at Bryan Honda. She made sure that the transition with the rental car ran smoothly. It was a wonderful experience. I want to thank everyone for the part that they played in making my experience with my vehicle a success.

Zurich covered a little more, but for a powertrain warranty on a vehicle with over 100,000 miles, it's good. The rep said, “Hey, $2,300 you’ll get two years, so many miles, and it will cover your powertrain. Right if you leave here, if something blows up, it’s paid for." I was like, “That's easy.” Because I know what it costs to fix these vehicles.

I had Zurich previously which made me decide to go with them. The experience was great. It was completely easy, as it was advertised. Submitting a claim was quick. I did a wheel and tire last time, and I rode up to the shop. They called and verified it. It was easier for them to get it done than it was for Honda because I went to a different dealership, and they were a little confused. But once they got on the phone, they were able to move through very quickly. There was a little bit more learning that was needed to happen with the reps because they didn't know if the cosmetics were covered for the tire but we ended up getting it figured out and they were very professional. The extended coverage is very valuable. Even just the key program that they offer alone to replace my keys is more cost-efficient than the entire package.

It's very easy to submit a claim with the dealership. There is a lot of reading with the policy so I let the dealership deal with it when I take my car in.

The DPF filter went out and there were a couple other minor things that needed some work on my vehicle. Zurich covered most of the stuff that was wrong with it and their claims process was really easy. The guy at the dealership took care of everything, then I paid the $100 deductible.

There was an issue with the starter on my 2017 Chevrolet and the process with Zurich went fine.

I took my car in for a broken air conditioner. The claims process with Zurich was easy and quick. With them, I don't have to worry about anything.

I hit a pothole and the rim got a little bent. So, the mechanic had to fix the tire. I made a claim with Zurich for this and things went well with them. They approved the services, so it wasn’t difficult to file. That was the third incident I've had to go in and get a tire fixed because of potholes here in Indianapolis where the streets are terrible. And I've never had a problem with Zurich. Plus, I only had to pay the little $5 recycling fee.