Zurich Vehicle Service Contract Reviews

I leased the car, and it's a free year of lease. It's not a total repair but just certain things. But since I lease, I want to cover myself once I exceed the mileage on the warranty, not the lease. Because the warranty with Zurich is 3 years and 36,000 miles, while the lease is 3 years and 45,000 miles, so there’s a little gap there. But the only repairs I’ve ever had done, other than inspections, were tire repairs for things like a nail or a slow leak. Zurich has two service departments, one for everything and a quick one that does oil changes and tires. I would go in, they would look at the car, and the service advisor at the Honda dealer would handle it. Everything was very good, even though it was just tire repairs. If I had to pay for it myself, it wouldn’t be bad, but it’s nice to know that you have the coverage. It’s been a great experience and I’m very happy.

I went on one of Tucson’s main roads yesterday and popped two tires on a pothole while going 40 miles per hour. I put in a claim yesterday and it’s been four tires within 60 days. The first time it happened, you couldn’t even tell it happened on the tires. But both were flat. I took them to where I originally got them and they instantly got replaced within 16 hours. Then, I took the car there yesterday and they’re saying they have to send out an adjuster and it’s gonna be three days. I always get bumper-to-bumper coverage from Zurich and since I’ve had it, it’s been six tires that I’ve replaced. So, I like Zurich. Filing a claim is very easy and the dealership keeps me updated, which is how it should be. It’s perfect.

Zurich replaced a damaged tire when I had a nail in my sidewall. Originally, I went to the dealer that sold me the car. I purchased the car in Central Florida. It was about 60 miles from my house. I called them and told them that I had the problem, and I got over there, and they didn't have the tire. I said, “Well, I don't want to drive back tomorrow.” They said, “Well, you could have it from a local dealer.” So, I contacted a local dealer in Melbourne, and they said, “Well, we'll check with our service department to see if they have the tire,” which they didn't. So, they ordered it. Then I went in the following day, and they replaced the tire. It all seemed seamless. There was no out-of-pocket, so that worked out well.

My wife had hit a 2x4 on 287. Ever since then, I have always gotten extra protection. When I went to the dealer, they said they have Zurich insurance. I went with them, and I like that I never have to call them. I go to the dealer, and I tell them I have the insurance, and they take care of everything. A couple of weeks ago, I had gone in there for an oil change, and I told them that one of my tires doesn't leak a lot, but I said, "Can you check it out? Make sure there are no nails in it, or it's just the rim itself.” Sometimes, during the winter, it leaks around the rim. So, they came out to me, and they told me that they had found a nail in the tire. It was on the sidewall, so there was no way they could just fix it. It had to be replaced, so they replaced it. Having Zurich is well worth it.

I had a slow leak on the driver's side front tire. It was in a sidewall, which was unrepairable. Zurich put the claim in. It went through to get a replacement tire. Jeep takes care of inspecting the tire, seeing if they can repair it. If not, they advise me that the tire is unrepairable, and they would make a claim. Usually, in an hour or two, they get a response back. And within 45 minutes, I would be out to go with a new tire on my vehicle. Jeep wouldn't install the tire or anything like that until Zurich processed the claim and agreed to pay. Jeep wouldn't take the initiative and install and get the claim filed. They would have to wait for the claim to be approved. Driving in the five boroughs every day, I don't have to worry about getting stuck somewhere or if my tire is blown out or my rim is dented. I’d go to any Jeep. My contract is on file. They do all the paperwork, calls and emails.

I had a nail in my tire and I couldn't get into Hyundai to get it fixed. So, then I called Zurich and they got me in. That was the first time that I ever even had to contact them and it was only because Hyundai couldn't take me for a week and a half. Zurich was giving me other places to try to get this fixed, but I paid under the warranty through Hyundai for the tire program for five years. It was just a phone call and then they fixed it.

My claim with Zurich was handled through the car lot. They went right there after the thing and everything. They’re good.

I took my vehicle to the dealer I bought it off of and picked up the Zurich shield coverage, and when I was there, they said I had to call in to Zurich and file a claim. Zurich got the coverage that if there's any tar or sap on the vehicle, it will be cleaned off and returned to like it was when it was new. When I called in to Zurich, the gentleman told me, "This is the process." They need pictures of where the sap is on the car, while it's on the roof, it's on the hood, it's on the windows, and on the doors. I'm not a professional photographer or adjuster. So, I took my cellphone and took pictures and sent them all the pictures and I'm just waiting to hear back on what's going to be done. They said they got the pictures. They're in the process, though.

While I was driving, I had a blowout and my tire pressure went down almost immediately. It went down really low. I had to use OnStar to call and get a tow truck sent out. When it got to Cadillac, I just showed them that I had the tire repair plan and they said, "Okay." But they couldn't repair it over the weekend. So I had to go without a car for a couple of days. But then they got it back to me that following week and I got a new tire. It was a pretty simple experience.

My Genesis was running bad and wasn't shifting correctly, and the coverage I received from Zurich was great. The biggest benefit of having the extended coverage is the peace of mind and having more coverage.

We had a flat tire. We took the vehicle to the dealership, and they fixed it. Zurich took care of it. We didn't have to pay. It was fast and easy. They did a good job.

Zurich was what I was given. I've been with them for three years, and submitting a claim has been good. I've had good interactions with their reps.

I leased my vehicle, and I've had it for two years. I must have signed it up with Zurich when I leased it. I got a new tire when I hit a nail on the sidewalk. The dealer did everything. It was great because I didn't do anything.

Zurich Shield is a complete scam. Highway robbery. They take your money and they give you nothing in return when your in need of help. This company should be shut down. Everyone who works for Zurich Shield will feel the wrath of god.

Two screws were in my tire and I took it to Toyota, and they happened to have the tire size that I needed. The repair people fixed it within about an hour and a half. Zurich’s service got me out of a bind when I had a trip coming up. So, being able to take it there to Toyota and have them fix it without having to pay out of pocket was nice. People considering Zurich should do it.

I bought a car close to three years ago now and have had Zurich for 32 months. When I bought the car, it was a no-brainer when the service contract was sold to me. I was moving out to the desert area, and I knew that it would be a bit more useful for me, considering that the car would be exposed to more elements and wear and tear. So far, so good. It's been stress-free. I had service done when there was a nail in my tire and I didn't even handle the claim. I brought the car to the dealership and the warranty paperwork, and they did everything for me. My only complaint is that Zurich didn't cover the full amount, but I'm grateful for the amount that it did.

Tires and everything are expensive, and it’s best to purchase a service contract. Zurich was the one that was provided with Mercedes and when I filed a claim, it was super easy. It was literally the best. The problem was fixed in one day and I was updated 100%. Zurich gave me the same tires that were already on there and they were brand new.

The car shut off on my wife when she started to accelerate and when I was driving at night, pulling a trailer, all my lights just shut off for a couple of seconds and then turned back on. There was also the issue with the dash not showing the display and the screen not showing the display a couple of times. I submitted a claim with Zurich and they handled it well. Some firmware updates were done and they did a couple of things that were supposed to take care of everything. It was about a two-week process and I haven't had a problem since getting the car back. Overall, it's nice having Zurich, and knowing that hopefully everything gets taken care of and not have to worry about it.

When I bought my Jeep, the extended warranty that was offered for it was the Zurich. However, I don't know what my policy number is. I don't know how to contact Zurich. I don't have an address or a phone number to contact anybody. I have to go through the dealership where I bought my Jeep at, which was a whole roundabout crap of bullshit. I had to consult the the head service person, who in turn contacts Zurich, and it's back and forth phone tag. A week later, they told me what my out-of-pocket expense would be to get my Jeep fixed and it was well over $3,000. They contacted the Zurich people. My son, who's also a diesel mechanic, said, it should have been covered because I had to replace all four fuel injectors. It was a total motor breakdown. After I had my Jeep for a week, I had to turn around and take it back to the dealership. But this time, I took it close to home, and nothing was covered. I had to pay well over $3,000 again to fix it.

When I opened my window and closed it, it squealed. I did everything I could to make sure nothing was in there, and I took it to my Cadillac dealership to make sure there wasn't a motor that was faulty, broken, or having issues. They repaired it, and it was under my Zurich warranty. They have also protected my car's finish. My experience with Zurich has been excellent and exceptional. They have met and exceeded my expectations of the warranty. Having this protection gives me peace that if something happens, I'm covered. I would highly recommend it.

Filing a claim with Zurich was excellent. I went through the dealers, so they did it for me. I didn't really involve myself with them. They contacted Zurich and they took care of everything. Being with Zurich is well worth it.

When I purchased my vehicle, Zurich was offered by the dealership. I got it and I used it several times already. Normally, wherever I take my vehicle to would reach out to Zurich. I just make them aware that I have it. They reach out, and I call a couple times just to make sure I have coverage for certain things. Other than that, it's usually the shop that would make the arrangements and contact them. I got the minimum package. So, I'll tell others to get a better package to cover more stuff on their vehicle.

I'm on the fence a little bit with my experience with Zurich. Warranty repairs were turned in for two items, and they only approved one item. The cam tower was leaking oil, and the water pump was leaking water. They approved the water pump, but not the cam tower. They said the cam tower leak wasn't enough. With the cam tower leak, the labor was going to be waived if they did the cam tower leak because they're already tearing all that apart to get to it. The leak has to be worse for them to approve it. So, now they're going to have to redo all that work that they've already done. I thought it's going to cost me another deductible when it comes the time, and it's going to cost more money for Zurich to do it at that time because they're going to have to replace things.

Zurich paid promptly in the past, but now they are fighting me over the transmission repair. My dealership staff have been trying to get it resolved for 4 weeks! I do not know if Zurich is trying to force me to pay the $6000-$8000 repair, but I will never use this company again.

Everything's good so far with Zurich. I have them for over a year and I'd rate them 5 stars.

I would give less than one star if I could. Shame on any dealerships that sell this useless warranty. I purchased the interior and unlimited paint free dent repair warranty. I purchased from Team One Chevrolet in Charlotte Michigan, they really didn't provide much information on the warranty and this was for my first time leasing a vehicle, I wanted to make sure I was covered, instead I gave away $995 for a warranty that covers nothing.

Having a Zurich Vehicle Service Contract has given me incredible peace of mind. I recently had to take my car in for an unexpected engine issue, and the entire claims process was incredibly smooth. Zurich worked directly with the dealership's service department, authorized the repairs quickly, and covered the costs just as promised in the contract. Their customer service team was professional, polite, and very helpful throughout. Highly recommend their coverage!

Terrible company. They will try anything to try and get out of their auto warranties. They were very deceptive in their advertising with me. If you are buying a new car (or even a used one) and the dealership tries to sell you anything Zurich warranty related "head for the hills", they just want free money. As an influencer I will make sure as many people know about your deceitful practices as I can, and I will warn anyone that brings your company's name up to me when the opportunity arises. Zurich - Don't bother responding to this review because anyone with half a brain knows you are only replying for the illusion of helping customers with complainants when you have no intention of helping or honoring your contracts just as others have said.

They don't answer phones to get customer's cars back on the road. 2 days in a row trying to get a hold of an adjuster! Just a heads up. Be ready to sit and wait and don't drink anything if you need to call in to this place they take days. You will literally be on hold for hours. Don't risk making yourself sick. Also bring snacks cause you won't be getting breaks.

This is the 1st time I tried to use it, the service manager was on hold for 45 min waiting for an answer on my service. He finally let me go and said when they answer him he will call me back and fix my car, I am 35 min away from the dealership, needless to say I'm not impressed with the company.

They always have an excuse not even though they take your money monthly. I will never recommend the service. This is my third time I've been denied. Even though I have warranty I pay for my repair whatever happened to my car.

They covered one claim and now are denying a claim on a technicality. Faulty seal let some water into the cab. Seal replaced and now they won’t pay for it. I am stuck with a 600 dollar bill they won’t cover. Still on hold for a 1/2 an hour. Still waiting.

Denied claim for failed headlamp. We bought the warranty when we purchased our used 2021 Suburban. Recently the driver side headlamp failed and faced the ground. The adjuster failed inside of the assembly causing it to be unable to be corrected. We contacted Zurich the next day and they stated if there is no physical, water, or moisture damage that the part will be covered because its a sealed enclosed part. Called around and dealerships were back ordered on them. 2 weeks later our local dealer contacted us stating they got 2 in stock.

They are terrible. I’ve been waiting months for them to even review my claim. I was just told it could be two more months. They do not respond to emails. The email on the contract is not the email you’re supposed to use. I even have to wait 30 minutes on hold just to be told the right email.

I sent in a claim to Zurich when we had a screw in our tire. I had a great experience with that claim. The warranty on tires is worth it because that's an expense that you don't have to worry about. If we extrapolate that out to Zurich, it's well worth doing that.

Turbo went out. Dealer said hole in turbo leaked oil in catalytic converter clogged converter. Zurich said sparkplugs caused the issue. Spark plugs were changed 6 months ago. What a rip off. I paid 2.500 dollars for coverage. Had second 3rd party mechanic look. Turbo had leak. These people will say anything to deny coverage. Really. Spark plugs was their reason. Beware. This car coverage is a scam.

Terrible customer service. An issue that should have been repaired in a week took 3 weeks because Zurich kept trying not to pay for the items that failed on one of our business trucks. Only paid 500.00 and I had rental truck for 3 weeks and had to pay 3300.00 out of pocket because they kept dragging the payment to car deanship. While our truck languished in the dealer's lot. I have paid out over 4000 for a policy with an place that disputes everything to not pay. All together I have paid out over 7000.00 dollars to get our truck running again. Their answer they only pay out 500 for a rental. It's not our fault it sat at the dealership why they and Zurich argued over the repairs.

I sent in a claim when a pothole caused my tire to blow out. I went to the Volvo dealer and the whole process took two hours. It was a seamless process.

I would highly recommend Zurich Vehicle Service Contract. I recently had a nail in a tire. The dealership handled everything with it. They filed the claim. They pulled my tire off, made it so that everything was good. Got a new tire ordered and replaced it. They made it seamless. I'm very pleased.

I was driving along and I had a flat. I was able to change the tire and I took the tire to Glynn Smith, which is my dealership, and they said it could not be repaired. So they had to order a new tire and they said Zurich is the coverage that I agreed to terms with when I bought the vehicle. So they said it was covered. I felt great about it because this is something that I agreed to do. Pay an extra cost for the coverage in case of things like this happening. I did not have to pay anything. So I am grateful for that.