Zurich Vehicle Service Contract

My vehicle service experience was awful because they, at first, told me I didn’t have any warranty. And then I had to wait for somebody to get there. And then I had waited for a while, then I left, and I just drove around the block, took a quick trip around the corner. The next thing I know, I had a complete flat tire. It was a bad experience. Thank God I was right next to the Kia place, so my husband took it around and told them that they needed to fix the tire because they actually put my tires inside out. The outside of the tire says, “Inside.” And they said it only really matters during weather. But my tires were on wrong, my AC wasn’t working, and my check engine light came on a couple of days ago. It randomly went off.

I purchased a new Corolla in December and the dealership went over the different auto warranty packages. Having the extra coverage and protection for the wheels, tires, windows, all the paint, and all that was a good deal for only a few dollars a month. One time, I spoke to Zurich because I was getting a lot of pushback from Toyota. I was really irritated because I called and told the dealership that I needed to get my wheel fixed and tried to schedule the appointment. They allowed it at first and then they called me to say that I needed to get authorization through Zurich first. So I told them that when I purchased the policy, I was told that they would do all that. Still, they told me that they weren’t gonna take my car.

I bought the Zurich warranty for my Jeep through the Westbury Jeep dealership and when I needed a repair, the dealership submitted it for me. I expected to be covered completely but I still had to pay a fee for it. Then, when I looked on to CARFAX, the jeep has been serviced previously for a tire rotation. Even when I was at the dealership, they told me that my insurance didn’t cover the repair. So the people at the dealership sent me away the first time. It was not a very big issue to begin with. I had to contact other people though in order to come back a second time. The second time, they told me what was wrong and sent me home because they told me I have to schedule it and pay out of pocket myself but they didn’t even know about my warranty. I paid a deductible at the service center and they went through the warranty that was purchased with my vehicle. While my experience with the dealership is a completely different story, Zurich was great.

The salesperson that I was buying the car from or the finance person offered me not only the insurance but the remote starter as well, so for the money, it was well worth it and that was why I purchased the vehicle service contract from Zurich. And living in the New England area, it never hurts to have tire insurance. I had an incident a couple of months ago and used Zurich's service. It is not easy to get the tire and I have the insurance. I called the dealership and they told me to bring the car right in. They said they'd probably take a day or two to get the tire. I was scheduled to go on a business trip, so as soon as I got to the dealership, the tire was in transit to the shop, so they ended up doing the service that day. They took my information and saw that I was insured. They fixed it and I was on my way.

Took my 2015 Ram 1500 truck in to Ram dealership in Tomah Wisconsin for electric power steering assist that was inoperative, dealership found corrosion on some wires by steering module-cleaned and repaired, called said it was ready to go, went to pick truck up, seemed to work fine, paid the 100 dollar deductible, next morning, was inoperative again. Called dealership, took truck back, found out that the corrosion on the connector to the steering module was just the start of the issue, the module itself was also faulty, Zurich did not ask me to pay deductible again as I had already paid it once.

Called and they gave me a rep name Ericka. She could tell I was a little upset about how my day was going. She spoke to me still calmly and helped me. Great service. Would recommend to anyone! Just awesome.

I paid 1900.00 for a extended warranty 5 years ago and the first time I need it I'm told my repair isn't covered, after reading thru the fine print I'm convinced nothing is covered. My recommendation is keep your money and pay cash for the repairs. No more extended warranties for me.

I got Zurich through a recommendation from our dealer and their coverage met my expectations. Getting my car repaired went pretty fast and it was easy to do. I didn't have to call them and as far as I know, they paid for it. The dealer just said, “Hey, you’re good to go. It’s covered and here’s your car back.”

When I bought the truck, the dealership set me up with Zurich Vehicle Service Contract. I had a good experience using the service contract and I was satisfied. They approved the work right away and got the truck fixed. Thereafter, I was back on the road.

The first time I went to Honda, the car was warrantied through them. But then the second time I went there, the warranty was over so I had to get extended warranty from Zurich. Three weeks ago, I had to have a starter put on because the starter had gone out. When I went to Honda, they told me my warranty was over and I was mad about that. But I talked to the guy and I said, “What am I paying for? Am I paying for an extended warranty?” And then he looked it up, and he was like, “Oh yeah.” That’s when the extended warranty kicked in and they had to fix the car. Honda took care of me, but Zurich paid for it when they found out that the car was under warranty and it was nothing I did to it. I got a rental car for four hours, and it was great.