Zurich Vehicle Service Contract Reviews

I drive an unreasonable amount per year, around 30,000 miles, which is why I wanted to get the wheel and tire package. I've already used the package once to straighten my wheels that had bends in them and I went to BMW and had them start the claim. All they needed was my name to know that I had an account through Zurich. It was simpler than I thought it would be. I had previously diagnosed the issue elsewhere, and then had the issue fixed at the BMW dealership. So, no, the repair was good. The Zurich service contract is probably worth it if you have a car you drive a lot, or you worry about damage to it. The value seemed to be good for the amount that I paid for. Zero interest payments are very nice. So, I would suggest it to a friend or family.

I had to bring in my Subaru, mechanical-wise, once, and luckily, it was covered under the warranty. I didn't know if I would need it, but when I did, I was able to use it. So, it was good. I'm very satisfied with Zurich. It didn't make my fee monthly for my car payment unpayable, and it was just good to have that kind of peace of mind. It was really easy to use. I didn't have to do anything because I would bring it into the dealership, which provided me with the warranty through Zurich. So, if something was covered, they did their due diligence by reaching out to make sure it was covered. Go with Zurich because, upfront, it might seem like it's going to be a lot, but the payments aren't bad at all. It doesn't add much on, and you will need it, but you won't know it until you need it.

I leased the car, and it's a free year of lease. It's not a total repair but just certain things. But since I lease, I want to cover myself once I exceed the mileage on the warranty, not the lease. Because the warranty with Zurich is 3 years and 36,000 miles, while the lease is 3 years and 45,000 miles, so there’s a little gap there. But the only repairs I’ve ever had done, other than inspections, were tire repairs for things like a nail or a slow leak. Zurich has two service departments, one for everything and a quick one that does oil changes and tires. I would go in, they would look at the car, and the service advisor at the Honda dealer would handle it. Everything was very good, even though it was just tire repairs. If I had to pay for it myself, it wouldn’t be bad, but it’s nice to know that you have the coverage. It’s been a great experience and I’m very happy.

I went on one of Tucson’s main roads yesterday and popped two tires on a pothole while going 40 miles per hour. I put in a claim yesterday and it’s been four tires within 60 days. The first time it happened, you couldn’t even tell it happened on the tires. But both were flat. I took them to where I originally got them and they instantly got replaced within 16 hours. Then, I took the car there yesterday and they’re saying they have to send out an adjuster and it’s gonna be three days. I always get bumper-to-bumper coverage from Zurich and since I’ve had it, it’s been six tires that I’ve replaced. So, I like Zurich. Filing a claim is very easy and the dealership keeps me updated, which is how it should be. It’s perfect.

Zurich replaced a damaged tire when I had a nail in my sidewall. Originally, I went to the dealer that sold me the car. I purchased the car in Central Florida. It was about 60 miles from my house. I called them and told them that I had the problem, and I got over there, and they didn't have the tire. I said, “Well, I don't want to drive back tomorrow.” They said, “Well, you could have it from a local dealer.” So, I contacted a local dealer in Melbourne, and they said, “Well, we'll check with our service department to see if they have the tire,” which they didn't. So, they ordered it. Then I went in the following day, and they replaced the tire. It all seemed seamless. There was no out-of-pocket, so that worked out well.

This is one of the best warranty companies out there. I've been a customer for almost a year. I bought a 2020 Audi and less than 30 days of owning it I took it for diagnostic testing and found some issues dealing with oil leak valve. something like that. Nevertheless I put it in the shop, filed a claim and ZURICH took care of everything. God is great. The anxiety and stress was lifted from my shoulders after discovering I was going to be taken care of. Coverage with this company is magnificent. This company needs way more exposure.

I was scared to death that once the regular warranty falls out on the car that I bought for my daughter, it'll blow up, and I'll have to pay a bunch of money. I'm gun-shy because when my BMW ran out of warranty, I put another $13,000 in that car. I signed my daughter's car up with Zurich and it was done when we bought it at the dealership. I have issues with the dealership, but not with what Zurich did.

We purchased our car from Kia Puyallup Washington and the finance department advised us that due to the expense of a windshield we can get a warranty, so we did purchase it that was in 2020. Everything was great until I was hit in the windshield by a rock from a gravel truck (btw they won't help road hazard they said) so we found our paperwork that the finance company gave us with was just a purchase agreement that listed the windshield and the dollar amount. Nothing about the insurance so I called the dealership.

Zurich covered the transmission and the door lock on my 2020 Chevy Silverado. There was a $100 copay, if they didn't cover it, but they covered everything. For the transmission, the dealership had it for about a week and a half. Zurich didn't have a loaner car at the time and I would have had to do it through my credit card then get reimbursed but I didn't have the money at that time.

When I submitted a claim with Zurich, the dealership took care of everything. They inspected the tire I had an issue with, and they replaced it on the spot. It was very easy. It was great. I’m glad I have Zurich.

Mechanic can call trying to start a claim and get the okay to order the part, part comes but the whole transmission is full of metal shavings and was bad when sold and they say he never called. Rip offs. I’ve got dates and correspondence printed for proof of how long I’ve been dealing with this. Don’t use them and don’t buy from a place that uses them.

Zurich was my only option at the time I purchased the extended warranty seven years ago. And just recently, the repair shop needed a wheel bearing done and something to do with the clutch. It took a while to get a person from Zurich out to look at y car. But other than that, it was fine.

Zurich is the worst company to do business with. They are deceitful and unresponsive. Most dealerships have stopped using them and gone to companies with better coverage at the same cost.

The model that I have has all kinds of electronics on the screen, and that can be an issue. I didn't want to have to deal with that, which was why I purchased the extended warranty with Zurich. My recent claim was for the antenna on the top of my car. I only had about 27,000 miles on it, so there's no reason that should happen on a low-mileage vehicle after a little over three years. I filed a claim and it was a fight to get Zurich to pay for it. The gentleman at Shaheen's had quite the time. In the end, Zurich paid for the repair, but I had to pay $125 to have the cover painted because they wouldn't cover that. I've paid for this insurance on my last two cars and have never had a claim. Now that I finally needed to use it, they gave me a hard time. If I have any claims in the future and have trouble, then I will never use that company again. They're not cheap, so we shall see.

I submitted a claim recently for my Cadillac for the transmission harness. And they did something with the oil pan too. Zurich covered it all. The dealership took care of it. The claims process was great. All I had to tell them was the name of the insurance and they said it was fine. It was a quick and easy process.

I brought the Blazer into the dealership for its routine maintenance and recently, they found some issues that were covered by Zurich. It was the heating/cooling system. When I started the car up, the heat came on. But even if I put the air conditioner on, the heat was coming and there was no way I could bypass that. They were able to determine what the issue was and had to order some part for it. Keweenaw Chevrolet did everything for me and it was awesome. I knew I had the extended warranty, but I didn't know exactly what it covered. There was one little thing that it didn't cover, but it was minor compared to the total. My experience with Zurich was very good.

There was a whole lot that needed to be done with my car. One of them was a recall. The dealership filed the claim with Zurich. The repair process was pretty simple. One day, I dropped my car and then it was fixed. It was great. I didn't have to pay anything out of pocket. I just had to pay my deductible, which was $100. Zurich did what they were supposed to do. They paid. Zurich is worth looking into.

When I had to submit a claim, the paperwork had so many different phone numbers, but once I determined what number to call, it was fine. But it took a while to determine who to call. The customer service was fine. It was instant. It was all great, but Zurich needs to be clearer and more concise because the phone numbers are printed at the bottom of a long, legal cover your rear end pages and you don't know who the heck to call. Just a simple bullet list would be great.

I've only ever had to use Zurich one time, and for the most part, it was a good experience. I popped a tire while I was out of town, and I had to go to another dealership to get it replaced. Zurich was closed the day that I got it, and I had to wait a few days. But it was approved whenever they were open. I had the dealership do the claim for me, and I’m just happy with it. Zurich seems like a good company. They have good service.

My daughter had a flat tire. It was the passenger rear tire, and on the inside of the tire wall, there was a piece that blew out. The Mazda dealer in Green Bay took care of all the paperwork with Zurich. So, we never got a bill. It was good. It was resolved to the best of my knowledge. If you're a college student, the additional coverage is a good thing because mom and dad can't always be there.

When I got back home, I heard something was in my tire. I ended up having a flat tire. I had to call Zurich and ask if I could come in and get it changed and if there was a warranty, and they just said, “Yeah.” It was easy to file the claim, and I got my tire replaced. It was convenient, pretty quick, and reliable.

I've had a few tire issues where Zurich replaced the tires, and I've got the tire coverage. The most recent one was a nail in the tire, and I couldn’t patch it. I'm very satisfied with Zurich. They delivered when I've had issues.

I've had my Hyundai for five years and recently had repairs done to my tires because I have coverage for my wheels. My tire was losing air quickly because it had nails in it. The coverage with Zurich is okay and I'm grateful not to have to pay $300 for a new tire.

I had a nail in my tire and I couldn't get into Hyundai to get it fixed. So, then I called Zurich and they got me in. That was the first time that I ever even had to contact them and it was only because Hyundai couldn't take me for a week and a half. Zurich was giving me other places to try to get this fixed, but I paid under the warranty through Hyundai for the tire program for five years. It was just a phone call and then they fixed it.

My claim with Zurich was handled through the car lot. They went right there after the thing and everything. They’re good.

I took my vehicle to the dealer I bought it off of and picked up the Zurich shield coverage, and when I was there, they said I had to call in to Zurich and file a claim. Zurich got the coverage that if there's any tar or sap on the vehicle, it will be cleaned off and returned to like it was when it was new. When I called in to Zurich, the gentleman told me, "This is the process." They need pictures of where the sap is on the car, while it's on the roof, it's on the hood, it's on the windows, and on the doors. I'm not a professional photographer or adjuster. So, I took my cellphone and took pictures and sent them all the pictures and I'm just waiting to hear back on what's going to be done. They said they got the pictures. They're in the process, though.

While I was driving, I had a blowout and my tire pressure went down almost immediately. It went down really low. I had to use OnStar to call and get a tow truck sent out. When it got to Cadillac, I just showed them that I had the tire repair plan and they said, "Okay." But they couldn't repair it over the weekend. So I had to go without a car for a couple of days. But then they got it back to me that following week and I got a new tire. It was a pretty simple experience.

My Genesis was running bad and wasn't shifting correctly, and the coverage I received from Zurich was great. The biggest benefit of having the extended coverage is the peace of mind and having more coverage.

We had a flat tire. We took the vehicle to the dealership, and they fixed it. Zurich took care of it. We didn't have to pay. It was fast and easy. They did a good job.

Zurich was what I was given. I've been with them for three years, and submitting a claim has been good. I've had good interactions with their reps.

I leased my vehicle, and I've had it for two years. I must have signed it up with Zurich when I leased it. I got a new tire when I hit a nail on the sidewalk. The dealer did everything. It was great because I didn't do anything.

Zurich Shield is a complete scam. Highway robbery. They take your money and they give you nothing in return when your in need of help. This company should be shut down. Everyone who works for Zurich Shield will feel the wrath of god.

Two screws were in my tire and I took it to Toyota, and they happened to have the tire size that I needed. The repair people fixed it within about an hour and a half. Zurich’s service got me out of a bind when I had a trip coming up. So, being able to take it there to Toyota and have them fix it without having to pay out of pocket was nice. People considering Zurich should do it.

I bought a car close to three years ago now and have had Zurich for 32 months. When I bought the car, it was a no-brainer when the service contract was sold to me. I was moving out to the desert area, and I knew that it would be a bit more useful for me, considering that the car would be exposed to more elements and wear and tear. So far, so good. It's been stress-free. I had service done when there was a nail in my tire and I didn't even handle the claim. I brought the car to the dealership and the warranty paperwork, and they did everything for me. My only complaint is that Zurich didn't cover the full amount, but I'm grateful for the amount that it did.

Tires and everything are expensive, and it’s best to purchase a service contract. Zurich was the one that was provided with Mercedes and when I filed a claim, it was super easy. It was literally the best. The problem was fixed in one day and I was updated 100%. Zurich gave me the same tires that were already on there and they were brand new.

The car shut off on my wife when she started to accelerate and when I was driving at night, pulling a trailer, all my lights just shut off for a couple of seconds and then turned back on. There was also the issue with the dash not showing the display and the screen not showing the display a couple of times. I submitted a claim with Zurich and they handled it well. Some firmware updates were done and they did a couple of things that were supposed to take care of everything. It was about a two-week process and I haven't had a problem since getting the car back. Overall, it's nice having Zurich, and knowing that hopefully everything gets taken care of and not have to worry about it.

When I bought my Jeep, the extended warranty that was offered for it was the Zurich. However, I don't know what my policy number is. I don't know how to contact Zurich. I don't have an address or a phone number to contact anybody. I have to go through the dealership where I bought my Jeep at, which was a whole roundabout crap of bullshit. I had to consult the the head service person, who in turn contacts Zurich, and it's back and forth phone tag. A week later, they told me what my out-of-pocket expense would be to get my Jeep fixed and it was well over $3,000. They contacted the Zurich people. My son, who's also a diesel mechanic, said, it should have been covered because I had to replace all four fuel injectors. It was a total motor breakdown. After I had my Jeep for a week, I had to turn around and take it back to the dealership. But this time, I took it close to home, and nothing was covered. I had to pay well over $3,000 again to fix it.

When I opened my window and closed it, it squealed. I did everything I could to make sure nothing was in there, and I took it to my Cadillac dealership to make sure there wasn't a motor that was faulty, broken, or having issues. They repaired it, and it was under my Zurich warranty. They have also protected my car's finish. My experience with Zurich has been excellent and exceptional. They have met and exceeded my expectations of the warranty. Having this protection gives me peace that if something happens, I'm covered. I would highly recommend it.

Filing a claim with Zurich was excellent. I went through the dealers, so they did it for me. I didn't really involve myself with them. They contacted Zurich and they took care of everything. Being with Zurich is well worth it.

When I purchased my vehicle, Zurich was offered by the dealership. I got it and I used it several times already. Normally, wherever I take my vehicle to would reach out to Zurich. I just make them aware that I have it. They reach out, and I call a couple times just to make sure I have coverage for certain things. Other than that, it's usually the shop that would make the arrangements and contact them. I got the minimum package. So, I'll tell others to get a better package to cover more stuff on their vehicle.