Zurich Vehicle Service Contract

I didn’t get everything covered but for the couple of things that I needed, the policy sounded beneficial. I also purchased it because I thought I was getting a better deal with the dealership. It was definitely not Zurich's fault but I thought I had a little more money to play with. Nonetheless, my experience has been good so far. I've had to use them once when I had a flat tire and it was damaged too close to my sidewall. I called two or three times to get some information but apparently, the shop that’s doing the work needs to call. I relayed that to the second person I went to. The first person had refused to work on my car because he believed that it was a hassle to work with this type of coverage company, which I can understand, but it was also frustrating and eating up more of my day. I thought I was just gonna be able to drop it off.

My vehicle service experience was awful because they, at first, told me I didn’t have any warranty. And then I had to wait for somebody to get there. And then I had waited for a while, then I left, and I just drove around the block, took a quick trip around the corner. The next thing I know, I had a complete flat tire. It was a bad experience. Thank God I was right next to the Kia place, so my husband took it around and told them that they needed to fix the tire because they actually put my tires inside out. The outside of the tire says, “Inside.” And they said it only really matters during weather. But my tires were on wrong, my AC wasn’t working, and my check engine light came on a couple of days ago. It randomly went off.

I purchased a new Corolla in December and the dealership went over the different auto warranty packages. Having the extra coverage and protection for the wheels, tires, windows, all the paint, and all that was a good deal for only a few dollars a month. One time, I spoke to Zurich because I was getting a lot of pushback from Toyota. I was really irritated because I called and told the dealership that I needed to get my wheel fixed and tried to schedule the appointment. They allowed it at first and then they called me to say that I needed to get authorization through Zurich first. So I told them that when I purchased the policy, I was told that they would do all that. Still, they told me that they weren’t gonna take my car.

The salesperson that I was buying the car from or the finance person offered me not only the insurance but the remote starter as well, so for the money, it was well worth it and that was why I purchased the vehicle service contract from Zurich. And living in the New England area, it never hurts to have tire insurance. I had an incident a couple of months ago and used Zurich's service. It is not easy to get the tire and I have the insurance. I called the dealership and they told me to bring the car right in. They said they'd probably take a day or two to get the tire. I was scheduled to go on a business trip, so as soon as I got to the dealership, the tire was in transit to the shop, so they ended up doing the service that day. They took my information and saw that I was insured. They fixed it and I was on my way.

Took my 2015 Ram 1500 truck in to Ram dealership in Tomah Wisconsin for electric power steering assist that was inoperative, dealership found corrosion on some wires by steering module-cleaned and repaired, called said it was ready to go, went to pick truck up, seemed to work fine, paid the 100 dollar deductible, next morning, was inoperative again. Called dealership, took truck back, found out that the corrosion on the connector to the steering module was just the start of the issue, the module itself was also faulty, Zurich did not ask me to pay deductible again as I had already paid it once.

Zurich is a really good company and I'm glad I got it. The service contract was for my old car. I decided that it was a better route to go ahead and purchase something that I could be secure with. When the sensor and the fuel pump of my car gave out, I ended up calling Zurich and they were pretty good. I only paid my deductible.

Our most recent claim repair service through Ford was awesome. They took care of my wife's tire and her problem and fixed it right away, so we're really happy. We're surprised that Zurich even took care of it. They did the whole claim process. We just took it into Ford. It was taken care of, and we went and picked it up. And we paid our copay, and that was it.

In the two weeks I've had my Zurich Vehicle Service Contract I got four flat tires. The ones on my vehicle are low profile tires and rims. I asked Zurich if I could change the style of tires on my vehicle and they told me "No". While Zurich, would cover replacement tires for the life of the car, I couldn’t change the style. I was kinda disappointed since I’m trying to save Zurich money by buying a different style of tires that wouldn’t potholes in the dark. So my only option is to continue with this style of tires and rims and just run the risk of more flat tires and rim damage 'cause I don’t have the money to go out and buy four new tires and rims. Nevertheless, I've been fully satisfied with the service I received during my claims.

I am a retiree of Zurich, I know that one of the benefits is getting a special price, and so now I have my vehicle service contract with them. When I had my car for repair at Subaru, I told the guy where my contract was and he made the claim. He told me it was 100% covered and I could pick up my car. Only the dealership had communication with Zurich and I had no need to contact them. So, all worked just exactly like I expected it to.

When I first went in for my repair through Ford, there was a bit of drama. I went in on day one to get an oil change and have Ford look at my tire that was losing pressure. The servicemen got the oil changed but then they had to order a tire and they said my tire would be in the next day. The next day, I called to find out if the tire came in but then they forgot to order it. They were gonna make me wait until Monday. I have a sick father that was in a nursing home that I had to go to. I explained to the serviceman that I couldn't wait until Monday.