Zurich Vehicle Service Contract

I had a screw in the tire. I took it to Volkswagen and it took them three hours to repair it. When I got there, I had an appointment for 8:00. They asked me if I was going to wait for it and I said, "Well, how long is it going to take?" They said, "Well, we should have it back there in 20 minutes." About 8:50, I'd asked them and they said that they hadn't even taken it to the back yet. Then, they called me at about 10:00. One of them had to give me a ride to work. About 10:30, they called me and said it was ready. I didn't have to pay anything to Zurich. Road hazard is definitely a safe investment. People are picking up screws all the time. Thankfully, it wasn't a tire that had to be replaced.

Once I got to the right number, it went smoothly. I was able to hand the vehicle off to the dealership, and they spoke directly to Zurich's agents, and they took care of everything. I got a brand-new tire. It was a road hazard. And I was glad that the dealers determined that it needed to be replaced. Zurich covered everything and it couldn’t have been smoother.

I didn't have very much interaction with Zurich, which I somewhat appreciate. The one representative that I spoke with at Zurich was helpful and helped me understand the process. I called ahead of time to figure out what the process was, and they verified that the repair would be covered. Discount Tire handled majority of it and worked with them. Zurich covered the tire for the screw that was in it, and that was what I was hoping for and expecting. If friends felt that they really needed a warranty for something, then I wouldn't shy away from Zurich. I haven't had very many cars myself to know how they compare to others, but if friends asked me what my experience was, I would say that it was positive and easy.

My experience with Zurich has been good. However, I just found out that when I switched dealership, that I have to pay deductible now because I got the coverage through the other dealership, and the dealership is refusing my services because my car has too many issues. It’s the main factory thing that I've been having issues with the car, nothing I'm doing, because I can't break the mechanics of the industry. So I had to switch dealerships because they say there was always something wrong with my vehicle so they refused my services.

I’ve used Zurich on the oil changes and we had a sensor that went out a couple of weeks ago before a road trip to see some family for the holidays. That was really annoying. It was flashing on the dashboard and beeping. I took it to the dealer and it was covered under the warranty. So it already paid for itself just in one visit. I also reached out to somebody at Zurich because the dealership was a pain in the butt. If you don't know what you have, they don't really want to tell you. Even though they’re in service, they’re still salesmen and they make money on the more stuff they make you think you have to do. Zurich's rep told me that based on what I told him, the service I needed would be under the electrical. It was very helpful to go into the dealership knowing this information, so I was more confident in saying that it was going to be covered by the warranty.

Zurich is the best. They patched my tire. They were able to get me a lift to take me back to my hotel, and a lift to get me afterwards. Beyer Volvo does a great job every time. I love them.

I called Zurich one time because someone hit and ran me. It was a little frustrating to hear that my paint warranty was not covered even though it had nothing to do with me. It felt like I threw my money at Zurich for no good reason because I still had to pay for the repairs on my own. What was the point of spending all this money on a warranty that does nothing for me? They wouldn't replace my wheel. That was the one and only time I probably will ever try and use them.

I had the truck in for an oil change and the mechanic noticed it was leaking oil. He took care of everything. I gave him the paperwork, and he got everything set up before he setup to do the service. I just had to pay my deductible.

The process is streamlined. My claim has been paid every time.

I had some issues with my vehicle and everything was taken care of. I only had a payment deductible. I didn't have to do anything. The dealership called for me. It's great having coverage, especially if something goes wrong. I like it because things do happen.