Zurich Vehicle Service Contract

The person in the finance office did not explain the Zurich coverage to me very well. When I took my vehicle in to get serviced, it was a smooth process. I just went and got my oil changed and there was no charge. But when I got the appointment booked, they first said, “You get two free oil changes.” So, when I went in, I was thinking it was something the dealership was covering it. I had no idea it was Zurich that was covering it. So, they didn’t explain that either. It just wasn’t done very well.

A cousin who used Zurich before recommended it to me and I bought a service contract from her. When I had a flat tire, I called the company to see what their process was. The rep told me to find a tire dealer who would work with them. I gave the tire people the number that was provided to me and the tire dealer handled it all. That time, I didn't know I needed a second tire. Once the dealer's people racked up my car, they saw sheet metal and the other one. They were able to fix them as well while they had it. The one tire I needed was pretty much free of charge outside of paying my monthly premium. This was three dollars extra a month to cover what would have cost me $400 out of pocket. It's a no brainer and there isn't any reason not to get this kind of service contract. The coverage is awesome.

I’m not too happy with Zurich Vehicle Service Contract. I was told that I had the tires for the life of the vehicle, and when I had a road damage to the first tire, they said that they never put that through so they weren’t gonna honor it, even though I had the paperwork that said it. All the paperwork that they gave me was only my signature, but they didn't give me a paperwork with theirs. But all the other paperwork that I had, they honored, but not that one. The whole reason why I went with them was that service contract, and now that’s not even all operational. It’s just the rest of the service. So, I’m a bit disappointed.

When I first went in for my repair through Ford, there was a bit of drama. I went in on day one to get an oil change and have Ford look at my tire that was losing pressure. The servicemen got the oil changed but then they had to order a tire and they said my tire would be in the next day. The next day, I called to find out if the tire came in but then they forgot to order it. They were gonna make me wait until Monday. I have a sick father that was in a nursing home that I had to go to. I explained to the serviceman that I couldn't wait until Monday.

I didn’t get everything covered but for the couple of things that I needed, the policy sounded beneficial. I also purchased it because I thought I was getting a better deal with the dealership. It was definitely not Zurich's fault but I thought I had a little more money to play with. Nonetheless, my experience has been good so far. I've had to use them once when I had a flat tire and it was damaged too close to my sidewall. I called two or three times to get some information but apparently, the shop that’s doing the work needs to call. I relayed that to the second person I went to. The first person had refused to work on my car because he believed that it was a hassle to work with this type of coverage company, which I can understand, but it was also frustrating and eating up more of my day. I thought I was just gonna be able to drop it off.

I leased a vehicle through D’ELLA Honda and I bought the protection for the interior through Zurich. It was a very easy process. From previous leases, I know that that the upholstery is one of the biggest things that I abuse. My last complimentary service was an oil change and rotating tires. Free oil change is a very important aspect when looking for a vehicle service contract.

Zurich's product was good and I really like the cleaning supplies. They were really nice. When I purchased Zurich from the dealership, they gave me one kit and when I used all the kit up, they gave me another kit of nothing but Zurich supplies. That was all that ever touched my car. However, their customer service was not the best. When we bought Zurich, they asked us and told us what the policy covered. I specifically asked about love bug damage and they said they'd cover it.

I'm a person that likes to be prepared in case anything happens. I purchased the Zurich Vehicle Service Contract and I had my tires rotated. I waited at the dealership and it was quick. It took under an hour. I wasn't charged anything. I'm lucky I haven't had to really utilize the service contract.

Windshield chip(s). At first, there were some issues in getting thru with the right CSR at Zurich, ping ponging the phone call to same Service Number until someone broke the cycle and finally got thru where we could get something done, after that it was very smooth, fast and efficient service. Csr At Honda was excellent. Thank You.

The rep at the dealership was very persuasive and it took about an hour and a half of dealing with him. He started out at one price and then ended up dropping it by almost 50%, which I was upset about because I felt like he should have given me that same price to begin with. It felt deceptive that he was willing to drop it so much. I purchased the warranty because of the incredible high pressure at the end of my car purchase and I also want my car to be serviced if it needs it. In fact, I told them I need to know what to do if something goes wrong but they told me most of the dealerships work with Zurich and I shouldn't have a problem. I hope that's true. They also said I had two free oil changes at the dealership and I did one of the two oil changes.