Zurich Vehicle Service Contract Reviews

My wife had hit a 2x4 on 287. Ever since then, I have always gotten extra protection. When I went to the dealer, they said they have Zurich insurance. I went with them, and I like that I never have to call them. I go to the dealer, and I tell them I have the insurance, and they take care of everything. A couple of weeks ago, I had gone in there for an oil change, and I told them that one of my tires doesn't leak a lot, but I said, "Can you check it out? Make sure there are no nails in it, or it's just the rim itself.” Sometimes, during the winter, it leaks around the rim. So, they came out to me, and they told me that they had found a nail in the tire. It was on the sidewall, so there was no way they could just fix it. It had to be replaced, so they replaced it. Having Zurich is well worth it.

I had a slow leak on the driver's side front tire. It was in a sidewall, which was unrepairable. Zurich put the claim in. It went through to get a replacement tire. Jeep takes care of inspecting the tire, seeing if they can repair it. If not, they advise me that the tire is unrepairable, and they would make a claim. Usually, in an hour or two, they get a response back. And within 45 minutes, I would be out to go with a new tire on my vehicle. Jeep wouldn't install the tire or anything like that until Zurich processed the claim and agreed to pay. Jeep wouldn't take the initiative and install and get the claim filed. They would have to wait for the claim to be approved. Driving in the five boroughs every day, I don't have to worry about getting stuck somewhere or if my tire is blown out or my rim is dented. I’d go to any Jeep. My contract is on file. They do all the paperwork, calls and emails.

The dealer was a little bit persuasive, which made me decide to purchase the service contract from Zurich. It seemed like a good idea since the parts on the car are expensive. Plus, I was told that I can cancel anytime, so it was a no-risk type. If I didn't like the service contract or didn't think it was necessary, after a few months, I had planned to cancel. So, I got it. The contract that I have is mainly for tires and wheels, and I've had to replace three wheels, and it might have been four tires by now. The dealer takes care of the claim for me. I would just drop off my car and hope it gets approved, and then pick it up afterwards. The only concerning part was the price, but the contract lasts for quite a few years. My contract also comes with some type of stain removal on the interior. Someone dropped pasta sauce in the vehicle and I couldn't get it all out. So I might try to see if I can get some help with that in the future.

When I signed up with Zurich, the whole deal, including getting the car, took a long time, but that was good. Zurich serviced everything, and I have full warranty on everything. Even my tire got a nail in it, and they fixed that. It was a tiny, tiny, little nail. I couldn't even see it. I couldn't find it myself. They put it in water, let it bubble up, found it, and then replaced the tire. Toyota submitted the claim for me, and that was that. We also had the recall, which was a federal thing, and that was covered for the hybrid wiring underneath the car to prevent corrosion and shorting out. So far, my experience has been great with Zurich. I feel totally confident that when I take my car in, I'm not going to be charged something erroneous, and that they're doing the right thing. I appreciate what they do and the service that they give.

I planned on keeping the vehicle for more than three years and I'd like to make sure that I'm covered for five years. I purchased the Zurich service agreement with my new vehicle at the GMC dealership, and it was a no-brainer. It was something I wanted, and the reps presented it in a positive fashion. It’s a good plan maintenance-wise, and it has paid off. I got a new tire out of it through the dealership. When you take the vehicle in, you just remind them that you have the service agreement and they take care of everything. They have to verify and dot their i’s and cross their t's but it didn’t take any longer than any normal service. The coverage was above and beyond my expectations. It's been an all-around positive experience to have an extended warranty and to cover the minor things that can go wrong. I'm very happy with the service.

This is the 1st time I tried to use it, the service manager was on hold for 45 min waiting for an answer on my service. He finally let me go and said when they answer him he will call me back and fix my car, I am 35 min away from the dealership, needless to say I'm not impressed with the company.

They always have an excuse not even though they take your money monthly. I will never recommend the service. This is my third time I've been denied. Even though I have warranty I pay for my repair whatever happened to my car.

They covered one claim and now are denying a claim on a technicality. Faulty seal let some water into the cab. Seal replaced and now they won’t pay for it. I am stuck with a 600 dollar bill they won’t cover. Still on hold for a 1/2 an hour. Still waiting.

Denied claim for failed headlamp. We bought the warranty when we purchased our used 2021 Suburban. Recently the driver side headlamp failed and faced the ground. The adjuster failed inside of the assembly causing it to be unable to be corrected. We contacted Zurich the next day and they stated if there is no physical, water, or moisture damage that the part will be covered because its a sealed enclosed part. Called around and dealerships were back ordered on them. 2 weeks later our local dealer contacted us stating they got 2 in stock.

They are terrible. I’ve been waiting months for them to even review my claim. I was just told it could be two more months. They do not respond to emails. The email on the contract is not the email you’re supposed to use. I even have to wait 30 minutes on hold just to be told the right email.