Zurich Vehicle Service Contract

I didn’t get everything covered but for the couple of things that I needed, the policy sounded beneficial. I also purchased it because I thought I was getting a better deal with the dealership. It was definitely not Zurich's fault but I thought I had a little more money to play with. Nonetheless, my experience has been good so far. I've had to use them once when I had a flat tire and it was damaged too close to my sidewall. I called two or three times to get some information but apparently, the shop that’s doing the work needs to call. I relayed that to the second person I went to. The first person had refused to work on my car because he believed that it was a hassle to work with this type of coverage company, which I can understand, but it was also frustrating and eating up more of my day. I thought I was just gonna be able to drop it off.

My vehicle service experience was awful because they, at first, told me I didn’t have any warranty. And then I had to wait for somebody to get there. And then I had waited for a while, then I left, and I just drove around the block, took a quick trip around the corner. The next thing I know, I had a complete flat tire. It was a bad experience. Thank God I was right next to the Kia place, so my husband took it around and told them that they needed to fix the tire because they actually put my tires inside out. The outside of the tire says, “Inside.” And they said it only really matters during weather. But my tires were on wrong, my AC wasn’t working, and my check engine light came on a couple of days ago. It randomly went off.

I purchased a new Corolla in December and the dealership went over the different auto warranty packages. Having the extra coverage and protection for the wheels, tires, windows, all the paint, and all that was a good deal for only a few dollars a month. One time, I spoke to Zurich because I was getting a lot of pushback from Toyota. I was really irritated because I called and told the dealership that I needed to get my wheel fixed and tried to schedule the appointment. They allowed it at first and then they called me to say that I needed to get authorization through Zurich first. So I told them that when I purchased the policy, I was told that they would do all that. Still, they told me that they weren’t gonna take my car.

The salesperson that I was buying the car from or the finance person offered me not only the insurance but the remote starter as well, so for the money, it was well worth it and that was why I purchased the vehicle service contract from Zurich. And living in the New England area, it never hurts to have tire insurance. I had an incident a couple of months ago and used Zurich's service. It is not easy to get the tire and I have the insurance. I called the dealership and they told me to bring the car right in. They said they'd probably take a day or two to get the tire. I was scheduled to go on a business trip, so as soon as I got to the dealership, the tire was in transit to the shop, so they ended up doing the service that day. They took my information and saw that I was insured. They fixed it and I was on my way.

Took my 2015 Ram 1500 truck in to Ram dealership in Tomah Wisconsin for electric power steering assist that was inoperative, dealership found corrosion on some wires by steering module-cleaned and repaired, called said it was ready to go, went to pick truck up, seemed to work fine, paid the 100 dollar deductible, next morning, was inoperative again. Called dealership, took truck back, found out that the corrosion on the connector to the steering module was just the start of the issue, the module itself was also faulty, Zurich did not ask me to pay deductible again as I had already paid it once.

Zurich's reps were working with me on everything. I went into the dealership with a price point and they kept me at that. I have bought all my cars from the same dealership but this time, they were more willing to work and negotiate with me since I told them I wasn't putting up with their ** from last time.

I got Zurich through my dealership, Jarrett Ford Dade City, and have the coverage for 10 months now. I did a tire replacement at Ford Dade and the service was excellent. The tow truck driver dropped the car off, they took care of it and let me know when it was completed, and I went up and picked it up. Everything was great. They also did the claim for me, which was a really quick process for them, and Zurich covered the whole thing.

My kids put a Uber sticker on my vehicle. Not knowing how to remove it probably I kept it up not thinking anything. My vehicle was making the loudest noise so I took into Tuffy. Weeks later they came back said I needed a new engine. Zurich denied my claim. I sent proof that I do not work for Uber and it got denied. People who work there are so rude. No one has called me. I have been calling Zurich. No one wants to help me at this company.

My vehicle service experience with Zurich has been good. The dealership filed a claim for my tires recently and my car was in the shop for an hour and a half. The coverage that I received from Zurich was good. They paid the portion of the claim before I picked up the car and I didn't have to pay anything. I would recommend them.

Claim # **. I purchased a 5 year or 100,000 mile comprehensive contract believing I was fully covered. The air conditioning in my GMC started getting less and less cold and it was determined by the GMC dealer that the evaporator was leaking. I got the extended service coverage information to the dealer and they called Zurich. The dealer reported that Zurich would not cover all the labor that the dealer estimated and told the dealer the if I had questions to call them. I called them and they stated they were covering adequate labor that that I needed to talk to the dealer. So I was stuck in the middle between the dealer and Zurich trying to get them to cover my claim. Both would not budge so I ended up paying $248 of a covered repair. I feel this is a breach of contract and others should what they are getting into before purchasing.