Zurich Vehicle Service Contract

The first time I used Zurich, there was something wrong in the motor that shifted the gears. The second time, there was something wrong with the valve that would force the gas into the engine. I've never had any issues while using it. I just had to make sure that I went to an AAA Ford dealership. I just gave them the phone number. They know what Zurich is and they're good. They always told me that it could take a couple of weeks for me to get my car back because of the payment processing, but I've never had it gone for more than two days. Zurich is quick on getting the payments to the dealership so the car can be released. I made a call to Zurich and they had the funds for them in 45 minutes while I was waiting at the dealership. The nicest part was that I was able to tag it to the loan. I added a few months to my payment, but that way, I didn't have to worry too much about having a cushion for those major repairs. I could just have enough for the deductible and from there, I know I am gonna be okay if anything went wrong.

I live in Chicopee. And I got the flat in Holyoke. So, I’ve had to put a donut on and take that tire off, put the donut on. I drove to Rucki’s which is a tire company that I always deal with to buy tires. And I brought it there. So, they ordered me the tire, put it on later in the afternoon. I didn't realize that when I called Lia Toyota in Boston Road in Wilbraham, they told me that I had Zurich and that I could go to anybody and they would just put a claim in, or I could go to any Toyota dealer. I would have went to West Springfield, which was closer to the Toyota dealer. I've already had to buy three new tires. So, Zurich has paid for itself. At 300 a tire, that was $900. I paid $998 for the contract. And it's good until 2025.

The reps from Zurich have been great so far. My tire keeps going flat and my car was pulling. So, I did an alignment but the car was still pulling. I was told my rim was cracked and I told the guys fixing it to replace it. They said they can’t and they would try to weld it. I told them to do what they gotta do. They welded it and then, a few days later, my tire pressure light went off again. I have all brand-new tires and they're saying that there's something up with the crack. They keep just fixing the cracks and I'm not happy about that because they won't replace my rim. It's still just a fixed crack. It's a little better but I don't like knowing that I'm driving a $120,000 car with a welded rim. I bought a protection and I want a replacement rim. But if fixing is the same as replacing, then I'm okay with it. For my situation for the BMW that I drive, Zurich is 100% worth it. I don't know any of my friends or constituents that buy these cars without a protection plan.

I had a screw in the tire. I took it to Volkswagen and it took them three hours to repair it. When I got there, I had an appointment for 8:00. They asked me if I was going to wait for it and I said, "Well, how long is it going to take?" They said, "Well, we should have it back there in 20 minutes." About 8:50, I'd asked them and they said that they hadn't even taken it to the back yet. Then, they called me at about 10:00. One of them had to give me a ride to work. About 10:30, they called me and said it was ready. I didn't have to pay anything to Zurich. Road hazard is definitely a safe investment. People are picking up screws all the time. Thankfully, it wasn't a tire that had to be replaced.

Once I got to the right number, it went smoothly. I was able to hand the vehicle off to the dealership, and they spoke directly to Zurich's agents, and they took care of everything. I got a brand-new tire. It was a road hazard. And I was glad that the dealers determined that it needed to be replaced. Zurich covered everything and it couldn’t have been smoother.

Whenever I had to use the service, it was great. It also covered exactly what they said it would.

I had a recent claim for my key fob. The doors weren't unlocking. It was simple and it was prompt to get it fixed.

I had an air conditioner repair for the blower motor. It took a little while to get it done, so the dealership gave me a rental. The claim experience was fine. It was covered under warranty, so there wasn't anything that I had to do on my part.

I had a very large hole in the tire. It went completely flat. I tried using the seal, but it wouldn't seal because the hole was too big. I filed a claim and the app worked well. I didn't have to do very much. They kept in contact with me so I was very happy. Zurich has paid for itself.

I had an issue with the wiring harness that speaks to the front differential that controls the four-wheel drive. There were some bad connections that the dealer mechanics tried to repair a couple times, unsuccessfully. Ultimately, they replaced the wiring harness completely. All of which was covered by Zurich very easily with no problems or pushback from them. It was easy for the dealer to deal with them but it was annoying that it took three times to finally replace the wiring harness.