MaxCare Auto Warranty Reviews

I bought a 2018 Dodge Journey 3 years ago, the payment is $100 extra a month for the max care. First time the car has given any problems, try to take it to Car max but they are booked for 3 months, so they send us to a manufacturer dealership. They diagnose the issue and inform us that the 2000 dollar catalytic converter repair is on us, I call Max Care and they say, "Sorry it’s on you." When I tell the dealership, "Give me my car," I owe them 200 dollars for not fixing the 2000 dollar issue. They’re trying to make money, they will weasel their way out of fixing anything, if the engine blows next week they’ll say it was because we neglected the engine by not fixing the catalytic converter but “it has nothing to do with the engine.” Stay away.

I have had the same issue twice now with my 2019 Honda Civic The starter. Roadside assistance for CarMax is terrible. I waited over 3 and a half hours and finally had to leave my car with my key hidden for pick up. Roadside assistance does not care and blows you off online chat and telephone with no real answers to your questions. Terrible customer service. And now I have to worry if my car is ok and when it will be towed at all.

I wouldn't purchase Maxcare if I had the chance to do it again. I had an air conditioner compressor go out in May of 2023. Here we are a little over a year later and it is out again. It was only warranted for a year so that leaves me out in cold. I called and they told me there was nothing they could do because the cover part is no longer under warrantee. Here is my problem, I am still paying for Maxcare and can't use it because I am now over the mileage and I am still paying for it because it was financed with my car. Now I am going to have to pay out of pocket to get it fixed.

I have had Max Care on three different vehicles and it is no longer a viable program. Per the service manager at the local store when CarMax offered the 90 day warranty on all purchased cars they did not increase the staffing of technicians in the shop. Therefore they are pushed out weeks for scheduled maintenance and MaxCare appointments. So they use service partners, local car repair shops, that they will authorize and reimburse to perform needed and covered repairs. But in doing so have no control over the system and are very misleading when you call for a service issue.

I’ve had Max Care for the last two years and never had to use it. I bought a used Nissan Pathfinder in 2020. It had 40000 miles on it. Now all of the sudden the engine blew and basically they want me to cover a 2500 dollar charge to diagnose the engine because it has sludge. Without even looking at the car max care is telling me it’s my fault with not keeping maintenance on this car. The mechanic is telling me don’t pay the 2500 because they’re going to deny the repair. It’s close to 20000 for a new engine, So I’m stuck with this car that doesn’t run because they don’t want to pay. My only option is to walk away and lose all equity around 15000 dollars that I’ve paid. I still owe several thousand dollars on the car. So needless to say Carmax knew when they sold me this car that there was a problem with Nissan pathfinders and sludge problems. I guess it’s easier to blame the driver than to pay for engine repairs. I have all maintenance records.

I purchased my truck from Carmax in November 2023. I take my truck to the carmax where I bought it because they have a limited repair facility on site. If they can't fix they send it to the local Ford dealer they use. No problems with that. I have had 3 claims and zero denied. Two of the claims involved replacing seals and gaskets and took a week to complete. They gave me a loaner vehicle also. Don't know why there are so many bad reviews other than you didn't read the warranty and know the limitations. I'm very happy with my warranty from MaxCare. The cost of the warranty is included in my payment and it's very convenient knowing everything is paid at once. Maybe I'm fortunate to have found one of the better carmax dealerships (College Station Tx). I would purchase the MaxCare warranty again if I needed to.

A sincere thank you to the team at CarMax and MaxCare. Everyone I worked with worked especially hard and careful to assist with a major warranty claim with successful results and outcomes with the service centers involved in our vehicle breakdown. The service and attention to detail was exceptional even with a very challenging vehicle breakdown. The experience turned out positive and even though it took much patience and extra efforts to find solutions, it was well worth the wait. I would highly recommend CarMax and MaxCare extended warranties which combined helped save a $60,000 stranded vehicle which would not run and a $12,000 unexpected breakdown bill. Thank you everyone involved.

I purchased an Audi A3 Quattro on Jan. 5, 2020, from CarMax in Inglewood, CA and literally within less than a week my journey into the non-stop repair abyss began. I often wonder how these people live with themselves knowing that they're completely screwing over innocent people who just want to purchase a reliable car. I made the poor choice of purchasing a USED car from unscrupulous & heartless CARMAX and I'll never make that mistake again!

I purchased a 2018 BMW from Carmax in Columbus, GA. The sales rep advised me to get the coverage and explain to me what's covered and stated I can bring it to Carmax for repairs! Unfortunately Carmax don't work on BMW at all and I also had a flat tire and was stuck on side of the road and called Maxcare Roadside! Roadside never showed up and had me on side of the road for 9 hours and refuse to reimburse me for my tow! I had to find my own Tow and Maxcare repeatedly canceled my tow and stated the tow will be there in 15 mins!

2018 Camry with front end noise. Brought vehicle in for service at local Toyota. Source of noise was coming from both front hubs. Maxcare warranty only covers labor and partial part cost. Does not cover cost for the cheapest aftermarket part. Now I am being asked to cover the difference when we were told from the beginning everything is covered. All we have to do is pay a deductible. If I was you and they offer you maxcare I would run!!!! If you feel like give away your hard earn money sign up! They're not here to help you! Also customer service is rude and unprofessional. Save yourself a headache!