MaxCare Auto Warranty Reviews

It's definitely not worth it. Between the authorization of repairs that didn't happen, issues getting rentals, shops trying to produce extra charges, rude customer service reps, the list goes on. One of the worst decisions I ever made and CarMax should be ashamed for peddling this trash.

Customer service sucks. I talked to a guy name Dave today. He say they have no supervisor available. He was unwilling to help with my contract. He had a very smart mouth. He says they don’t have our Contract, just blank ones. The dealership should have everything we need, not them. Very unprofessional. I will not recommend anyone to them or be doing business with them any further! Just a joke.

Worst auto warranty company. My car is at the dealership and unable to get a hold of someone at MaxCare to approve the work that needs to be done. Unacceptable. Side note the gentleman at the dealership helping me is going on day 3 of getting an approval. They never answer their phone. Today he was on hold for 3 hours he gave up.

Don’t bother purchasing the warranty. For the third time in two years my vehicle is in the shop with over a thousand dollars of repairs that are somehow not covered in the MaxCare bumper to bumper warranty.

I would never purchase any extended warranty again. I feel like I bought a warranty I would not get any benefits from. I was told there were repair options in my town but that wasn’t true. When I actually needed help no one local wanted to deal with Maxcare. Closest place was 3 1/2 hours away.

I bought a 2018 Dodge Journey 3 years ago, the payment is $100 extra a month for the max care. First time the car has given any problems, try to take it to Car max but they are booked for 3 months, so they send us to a manufacturer dealership. They diagnose the issue and inform us that the 2000 dollar catalytic converter repair is on us, I call Max Care and they say, "Sorry it’s on you." When I tell the dealership, "Give me my car," I owe them 200 dollars for not fixing the 2000 dollar issue. They’re trying to make money, they will weasel their way out of fixing anything, if the engine blows next week they’ll say it was because we neglected the engine by not fixing the catalytic converter but “it has nothing to do with the engine.” Stay away.

I have had the same issue twice now with my 2019 Honda Civic The starter. Roadside assistance for CarMax is terrible. I waited over 3 and a half hours and finally had to leave my car with my key hidden for pick up. Roadside assistance does not care and blows you off online chat and telephone with no real answers to your questions. Terrible customer service. And now I have to worry if my car is ok and when it will be towed at all.

I wouldn't purchase Maxcare if I had the chance to do it again. I had an air conditioner compressor go out in May of 2023. Here we are a little over a year later and it is out again. It was only warranted for a year so that leaves me out in cold. I called and they told me there was nothing they could do because the cover part is no longer under warrantee. Here is my problem, I am still paying for Maxcare and can't use it because I am now over the mileage and I am still paying for it because it was financed with my car. Now I am going to have to pay out of pocket to get it fixed.

I have had Max Care on three different vehicles and it is no longer a viable program. Per the service manager at the local store when CarMax offered the 90 day warranty on all purchased cars they did not increase the staffing of technicians in the shop. Therefore they are pushed out weeks for scheduled maintenance and MaxCare appointments. So they use service partners, local car repair shops, that they will authorize and reimburse to perform needed and covered repairs. But in doing so have no control over the system and are very misleading when you call for a service issue.

I’ve had Max Care for the last two years and never had to use it. I bought a used Nissan Pathfinder in 2020. It had 40000 miles on it. Now all of the sudden the engine blew and basically they want me to cover a 2500 dollar charge to diagnose the engine because it has sludge. Without even looking at the car max care is telling me it’s my fault with not keeping maintenance on this car. The mechanic is telling me don’t pay the 2500 because they’re going to deny the repair. It’s close to 20000 for a new engine, So I’m stuck with this car that doesn’t run because they don’t want to pay. My only option is to walk away and lose all equity around 15000 dollars that I’ve paid. I still owe several thousand dollars on the car. So needless to say Carmax knew when they sold me this car that there was a problem with Nissan pathfinders and sludge problems. I guess it’s easier to blame the driver than to pay for engine repairs. I have all maintenance records.