Maxcare Auto Warranty
Overall Satisfaction Rating
1.75/5
  • 5 stars
    11
  • 4 stars
    2
  • 3 stars
    0
  • 2 stars
    8
  • 1 star
    56
Based on 77 reviews that contain star ratings
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Maxcare Auto Warranty

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Last updated: Oct. 20, 2017

78 Maxcare Auto Warranty Consumer Reviews and Complaints

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Verified Reviewer
Original review: Oct. 20, 2017

We purchased the CarMax warranty. It allegedly covers major repairs. So when our car did not start we phoned to see if we could get the car towed there for repairs. Their response was that we could do that but would have to wait 10 days for the repair to take place. What good is that? This is my second bad experience. The first time I phoned CarMax to get a simple oil change the lines were busy so I left a message for a call back. They never called back. What good is the warranty with that kind of service?

Verified Reviewer Verified Buyer
Original review: Oct. 17, 2017

I bought a car from Carmax and accepted the extended warranty from the sales associate, who said it was the greatest thing since sliced bread... Confirmed that I could simply "bring the car to any authorized repair place or dealership, pay $300 for the repair (on covered items), and get a loaner vehicle while the service was being done." Great, right? Wrong. It's been so much more complicated, and I still don't have a loaner vehicle. Eleven months after I purchased my car, the engine began to eat itself. I heard a loud knocking. Brought it to a Hyundai dealership directly for servicing (Carmax wouldn't make me an in-house appointment for two weeks-- they suggested I continue to drive/damage the car in the meantime!).

Hyundai diagnosed it the same morning I dropped it off. It was bad. They called to confirm the warranty service with MaxCare. The insurance company immediately demanded my last oil change receipt. "J'ACCUSE!" They want to blame this on me. Great. Luckily, I value my car, so I change my oil. I had a receipt. I sent it. Later, the same day: They are now trying to decide (while I wait, in limbo) if the oil change receipt is valid, because it contains my license plate number but not my VIN number. I assure you, it's a valid receipt, and the oil has been regularly changed. Are they suggesting that I might have pulled the engine out of my car, found another identical vehicle, pulled out its engine, swapped it with mine, got the oil changed, then un-swapped it, therefore rendering the warranty void?

If I had access to a shop where I could just randomly pull engines, I wouldn't be driving a Hyundai and I wouldn't be shopping at CarMax. They are also leaving me without a loaner vehicle until they decide whether or not to honor this claim. All I did was purchase a car and a warranty. I hate being treated like a criminal, being without a loaner vehicle, and being given the runaround by this MaxCare (DBA The Warranty Group) company. I specifically got it for peace of mind, so I knew car repairs would never get in the way of me driving to work. So far, this is not my experience.

Incidentally, the people at North Bethesda Hyundai are superb. They're doing their best, but are, though no fault of their own, caught in the same agreement I am, because of the extended warranty. I've already spent $25 on an Uber to get to work this morning and will probably take a few more of those before all of this is settled. Let's see how long this goes...

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Verified Reviewer
Original review: Oct. 11, 2017

The last time I brought my car to MaxCare (the car service within CarMax), they told me my headlight was non-operative and that I need to replace the entire panel. I asked them several times why I had to replace them all since, first I got them replaced less than a year ago and second, the headlight was on and off randomly, not like it was off all the times. They did not provide any explanation and told me that's the only way to fix it. I agreed since I trust their professionalism. When I got my car back, the next evening, the same issue happened when the headlight was on and off within 5 minutes each time I turned the engine on.

I took several pictures and brought the car back. At first, they told me there was nothing wrong but I insisted and showed them the picture. They agreed to keep the car for another 24 hours and decided to change the switch. It worked after that. But then, when I asked them, why we had to change the all headlights earlier because obviously, it did not fix the problem. They could not answer me clearly either and just said it was a different problem. Now, I feel like I cannot trust their service anymore.

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Verified Reviewer
Original review: Oct. 2, 2017

I purchased an extended warranty through Carmax for Maxcare. It wasn't a year until the car would not start. I towed it to Carmax. What a mistake. It was 4 days before anyone even looked at it. The communications from Carmax was poor. Maxcare representatives told me that they would not provide a rental car until the issue with car was known. Carmax never was able to determine the issue. After a week, they towed the car to a dealer. It was more than 8 days before they determined the cause. Maxcare reps finally authorized a rental car and said that they would call the car rental company to set up a direct pay. However, when I turned the car in, no payment was set up. My experience with Maxcare has been unbelievably bad. I would advise anyone thinking of purchasing a Maxcare warranty to rethink their decision. I will never buy another car from Carmax or a warranty from Maxcare.

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Verified Reviewer
Original review: Sept. 25, 2017

Customer service is horrible! They like to take your money but won't approve your claim. I have a 2009 Subaru Impreza, I bought used from CarMax with 42 and some change mileage. I put 44 or so on it in 5 yrs. Good car wanted to keep for daughter, anyway I do my own maintenance buy oil by the case when on sale when shopping for the house, so I don't keep the receipts.

Car broke down, had towed to shop, they wanted me to pay 867 for engine dismantle and pics sent to them. But if they don't honor it you pay the full cost. I told them I can't gamble that kind of money. Then Maxcare called and said we will send guy out to listen to it, he did got call and they asked for service records, but basically if you have no records it's denied. I said, "What is wrong with it?" They said, "Pay 867 and we will know." I said, "How can you deny a claim when you don't even know what's wrong with it?" I told them, "I have never put a claim in till now and if you won't approve it I want my money back." Basically THEY ARE LEGALLY STEALING YOUR MONEY. DO NOT BUY THIS CRAP!!! I got nowhere with them, I owe on the car still and they screwed me. I hope this rip off company goes out of business. The worst part is this is all you can do about it is a review.

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Verified Reviewer Verified Buyer
Original review: July 21, 2017

In November 2015, I purchased a 2010 Toyota Prius from CarMax; I was told to buy the Extended warranty from Maxcare by the car salesman. She said the extended warranty company was part of CarMax and the warranty taken anywhere. I never had to use the warranty until July of 2017. When my car's air condition stop getting cold, so I went to MyHonestMechanic repair for a diagnosis. They told me I would need a radiator $380.00 and Condenser $285.00 the total cost being $1,122.03 with labor. The repair shop had attempted to contact MAxcare since July 13, 2017, but every time we have called Maxcare extended warranty, they would not answer the phone calls or kept us on hold after we explained to them my car needs repairing.

On July 19, 2017, I was finally able to contact someone from MaxCare after four days of trying to call them which I found out Maxcare call center is based in Mexico. They give me the Underwriting Department. I was told to take my car to the repair shop and go pick up a rental car. I give them my credit card. The next day I get a call from Enterprise Rental Car telling me the insurance have not made any arrangements on billing them. I get to the Enterprise Rental Car. I give them my credit card leaving my car at the repair shop, I get a call from the repair shop from Dee Dee, the front receptionist the store calls me and tells me Maxcare could not send out adjudicator because they don't have the repair shop information. But Dee Dee and I had spent 30 minutes with the Maxcare setting up the entire service to my car.

On 07/20/2017 the adjustor Roy came out to see my vehicle. He left and never updated the shop on if the repairs were approved or not. Maxcare is purposely giving me the runaround so that I do not work completed on my car like my contract states. I would like for Maxcare to pay for my repairs in a timely matter. The repair shop and I both have done our part by having my car diagnosis, and I paid for the contract of 1699.00 for this extended warranty and never used it at all. I believe Maxcare are doing this on purposes, so they don't have to pay to have the necessary repair to be done to my vehicle.

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Verified Reviewer
Original review: June 15, 2017

DO NOT purchase MaxCare Extended Service Plan! This company looks for any and every possible way to avoid paying for submitted claims. My air conditioner stopped working and I took my car in two hours later for diagnosis and repair. When the service station called to get approval for replacement of the compressor and condenser it was denied. I called back to find out why and was told the compressor was damaged due to a collision and would not be covered. Because the compressor was considered damaged in a collision, the condenser would not be covered either. Meanwhile, I was not in an accident. They explained that if something from the road hit my car from underneath, that is considered "a collision" and therefore would not be covered. Save your money or go with another company!!

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Verified Reviewer
Original review: April 18, 2017

An Extended Warranty was purchased through CarMax in 2016. The vehicle was used for travel out of state in 2017 and during this time there was a malfunction on Saturday. The car was towed to a dealership. Monday, Maxcare was contacted. The customer representative confirm the malfunction was covered under the contract Maxcare's contract # was given to me. The Agreement (Contract) # given by CarMax was their #. The dealership was contacted, in turn called Maxcare to get authorization of the repair (Claim # was given) and performed. There has been so many negative complaints. Suggestion: Call 1st.

Original review: April 7, 2017

I bought the Maxcare Warranty through Carmax that was 2800+ dollars. I expected them to take care of me the way that a warranty company should. HECK NO!!!! My transmission went out on my Chevy Malibu, I have done all the maintenance, and taken care of my car mechanically. I had to pay out of pocket for a rental (which is covered under the "Warranty") and I just had to pay for another week of a rental because they are sending a INSPECTOR to check the transmission on my car. Mind you they have already had my car for a week, now we wait for the inspector to show which we have no idea when he will. IF they approve the claim then I have to wait another week for the car to get fixed... I am just so annoyed and feel so ripped off. I have never been so disappointed and pissed in my life.

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Verified Reviewer
Original review: March 26, 2017

I like others bought the Maxcare warranty from CarMax, and now when I really need it... It took the adjuster 5 days to tell the mechanic to reset the engine sensors and to tell me to continue driving the car. Great way to fix the car Maxcare. And they are not paying for the car rental that is part of warranty as well.

Verified Reviewer
Original review: March 8, 2017

I have a 2013 Nissan Altima I brought from CarMax. I've only had the car short of a year and the transmission went out. I purchase the extended warranty at the time of purchase. I called and they told me which dealership to take it to. From the first time I called I experienced a problem. It took them two days to respond to the dealership. Once the tech told them it was the transmission the warrant group instructed them to fix the recalls and return it to me. The tech told them this would not fix the transmission. However the tech did what was they ask. I got the car back and on my way home the vehicle did the same exact thing and I was stranded on the side of the road for an hour. I had to struggle to get the car back to the dealership.

So after this happen the warranty group said to put a used transmission. After several conversations they finally decided to pay for a new transmission. Not only did I experience horrible customer service each time I called because they would put me on long holds, transfer me back and forth to different people and nobody knew what the problem was. I also experienced a problem with them not wanting to issue a rental when they said they was and I also had to come out of pocket with nearly 200 just for the rental because they didn't cover it for the entire repair time. So my vehicle was still in the shop and they did not pay for the rental. I've called them and each person say a different story. When asked to speak to a supervisor they gave me even more trouble and he was not willing to help with anything. Worst experience ever with an extended warranty that I purchased. I would not recommend this company even if it was free.

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Verified Reviewer
Original review: March 4, 2017

My car is in the shop for several things and Maxcare will not pay for my airbag module. It's under the seat on the passenger side. They said something was spilled on the seat. The dealership that it's at said that they seen a stain so they said something must have spilled. Wow how convenient. They are a joke.

Original review: Jan. 25, 2017

At first I did not know that I had the extended warranty. I went and paid $7000 to get a new engine put in my car because the guy said that he would not cover what was wrong with the warranty. It was my crankshaft had locked up. So do not as I repeat do not pay the $1300 To buy the warranty. It is a rip off. They will not work with you and you are spending $1400 for no reason at all. So please everybody out there do not I repeat do not buy this warranty.

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Verified Reviewer
Original review: Jan. 13, 2017

This is my first time writing a product review in my life, but I felt like it was needed in this case. I was on my way back home to Cincinnati, from New York City with my 2011 Buick Lacrosse. On the way my car started acting funny and went into reduced power mode, but I was able to complete the trip. The following Monday, I took it to a local GM dealer, and they said that would contact Maxcare before they would start to do any work. They gave me a vague idea of what was wrong, but it didn't seem to be such a big deal. They then called and said that Maxcare had to have someone come out and inspect the car. I was immediately worried, because of all of the bad reviews I have read online. Then I got the call a few days later saying that Maxcare would be taking care of the issue. I still didn't think much of it. I was just glad that they didn't deny coverage.

I just got my car back about 30 minutes ago and looked at the invoice. The work was extensive and the total Maxcare paid was $6701.28!!! I only paid my $50 deductible and $18.90 for the tax on the rental. I must say, if I didn't have the Maxcare warranty, there is no way I would have been able to come up with $7000 for a car repair! I am so grateful, and this experience helped me to realized how important it is to have a warranty for a car!

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Original review: Oct. 4, 2016

We've recently rented a vehicle due to our primary vehicle needing maintenance work, performed by Carmax. After speaking with Maxcare, in terms of reimbursement, we've now received three separate dates for which payment processing would take place. The response from Maxcare, ironically, showed a non-caring approach to funds we are waiting to have reimbursed. As if to say, they are doing us a favor rather than taking an approach we're simply trying to comply with what is outlined in Maxcare's useless extended warranty contract.

Verified Reviewer
Original review: Aug. 10, 2016

When I purchased my Maxcare Warranty from CarMax, I assumed CarMax was underwriting the warranty (Car MAX = MAX care). They do not. MaxCare is a third-party vendor. That means CarMax does not stand behind the warranty, but it does hide behind the fine print. I went in with a list of 8 minor and 1 mid-level problem with my car, having purchased a 150,000 mile warranty through MaxCare. I was told that each item would incur a $59.95 diagnostic charge at Carmax, and if MaxCare denied the repair(s) as not being covered by the warranty, I would have to pay the diagnostic fee for each denied claim to CarMax. This seemed unreasonable, since I was simply inquiring as to whether or not the items would be covered under the warranty, and I assumed CarMax would tell me what was covered, what was not covered and give me the option of repairing the uncovered ones. That is what I believed I had purchased. I had not.

At this point I was directed to the business center so they could listen to me complain about the warranty. However, the business center does not approve repairs, so to get approval I would have to speak with the service manager. The service manager told me what their fee schedule is and that they have to diagnose the problem and forward it to the warranty company, and that is something they, like all auto repair shops, do. If I had questions about the warranty he would be glad to bring me over to the business center, and he was sorry if someone in sales was not clear about my purchase, but he could not do anything about that since he was only involved in repairs. That's when I understood how the scam works. It goes like this: CarMax offers a third-party warranty with a company whose name sounds like it is a part of CarMax, but it is not.

CarMax makes no effort to dispel this misunderstanding with prospective buyers. Hence, I say it is deceptive and misleading. The business center draws up the paperwork that the salesperson orders and the business center has you sign it, not the salesperson. This compartmentalizes and insulates the actions of each department from the other with no one being accountable for the entire customer experience. Once the salesperson has his/her commission, it's sayonara, baby. The business center handles the warranty complaints, and cheerfully offered to refund my money on a prorated basis if I did not like the terms (just thinking about the most likely schedule for proration they would then lay out was more than I could take at that moment, since my head would have split open when I learned the pittance I would be due). They did not sell it to me, and they do not make service decisions. That's sales and service, respectively.

The service department is it's own profit center. It's essentially a privately run auto shop inside a Carmax. They will do everything a private auto repair shop does, and nothing on behalf of Carmax. I'm sure Carmax directly pays them to run the 150 point inspections and everything else, and I would not be surprised to find out they pay rent there, although I have no idea.

Each department is completely separate in its duties. There is no one who will come out and talk to you who has authority over all the departments, or even over more than one. Hence, the service department is not responsible for how the warranty works, the sales person does not deal with warranty issues, and the business department simply had me sign the papers the sales department ordered, but I am the one who signed them. They have insulated themselves from complaints about the warranties because no one person or department is ultimately in charge of the entire process, at least not anyone I have been able to locate yet.

Ultimately, I believe I will have to file a complaint against CarMax with the BBB in order to get some leverage. If the BBB will send a complaint to CarMax requesting they respond to me, then one of the suits may get motivated to pick up the phone and give me a reason to tell the BBB that I am satisfied with the manner in which they resolved the complaint. Short of that, I'll just take the little things to a local guy who is both honest and inexpensive, and save the warranty for the big-ticket items.

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Verified Reviewer
Original review: July 20, 2016

I purchased my Mercedes 300C from CarMax and decided to proceed with the extended warranty. My car broke down the other day and the hassle I had to endure to get my car repaired was ridiculous. This extended warranty process is a scam - buyer beware. It resulted in five phone calls totaling over 3 hours of my personal time to get the situation resolved. They were arguing with Mercedes over $150 in labor and wanted my car to be towed to another dealership for repair that was 30 minutes away. This fiasco added an additional two days to the repair process. They FINALLY agreed to approve it being repaired at the dealership it was originally towed to but it was an extremely frustrating and exhausting process. I was told multiple times that no supervisor was available to speak with me - "they were in a 2 hour meeting".

However, after I lost my composure, and demanded a supervisor, I got sent to voicemail. Needless to say that didn't help matters. Once I called for the fifth time and again demanded a supervisor, I was transferred to one. That involved an extensive conversation where he very unhappily agreed to fulfill my request but informed me he would not honor it again moving forward... HORRIBLE CUSTOMER SERVICE. Buyers should also be informed if there are only "select" Mercedes dealerships that can be used. I consider this a bait & switch situation and would NEVER purchase this warranty through CarMax.

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Verified Reviewer
Original review: June 16, 2016

We have not been impressed. We paid $2300 for an extended warranty on a Mercedes. We have come 1800 out of pocket on one occurrence, 300 on another. Maxcare provided only 300 in coverage. We would have been better off saving the $2300 for our own repairs. We could have gone to a reasonable shop and not been forced to a dealership which gave charges that warranty would not cover.

Original review: May 11, 2016

We just brought our car to Maine, we purchased when we lived in Florida. The car failed inspection. We need new tires, new brake pads and rotors. We only had this car a year and were told when we bought it all the tires were brand new. They showed us repair slips showing they put new brake pads and that everything passed inspection. The rotors were supposed to be new too. Now all need repairs which will cost us 600 plus dollars. The tires which have been driven maybe 3000 miles are all cracked and we are told must be at least 7 years old. Which means they were old and used when they put them on the car. Brake pads and rotors are not new and are the original ones never replaced.

We called CarMax where we bought the car, said "that's too bad, they are covered so call Maxcare." We did and nope none of this is covered. We paid almost $2000 for this Maxcare which now that I can finally find a copy of what is covered I see that nothing is covered. They are ripping people off and lying to them. Even today they lied to me on the phone. I called back and they said they are sorry they must have read the information wrong. Wow how can you read we cover brake pads and rotors under the section marked not covered. They did repair the back window defrost when we were in Florida that never worked and fixed the damage they caused when opening some panels. But refused to fix a problem with one of the window seals that we complained about when we bought it which they told us before we signed the loan that they had fixed it. Found out 2 days later that was a lie too.

Do not trust these people. Do not buy from them. They prey on people with bad credit and low income. We didn't have great credit at the time and didn't have a large downpayment so we had no choice. Come to find out we could have gone down the road and got the same car cheaper and with a 7.5% interest rate instead of 22.5%.

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Verified Reviewer
Original review: April 26, 2016

Buyer beware. The recommended repairs from Molle Chevrolet is not covered by the MaxCare Extended Service Plan through Carmax. This warranty will only fix a existing broken part. They refuse to make the recommended repairs. My 2007 Yukon 1500 XL (84,000 miles) is burning 1qt of oil every 1,000 miles. Chevrolet's repair plan is to add a baffle and clean the engine for carbon build-up (total cost per Molle Chevrolet in Blue Springs, MO is $4,000).

MaxCare will not clean a engine for carbon build up as that is normal wear and tear and they will not add a part (baffle) that was not originally on the vehicle. If my motor were to break for any reason here on out, that would not be covered either as it would be due to a pre existing condition. Per Molle Chevrolet, the oil issue is typical on all engines my size prior to 2011. So all in all, the MaxCare extended bumper to bumper warranty that I paid $1,000 for through Carmax is worthless and all Chevy/GMC engines prior to 2011 will burn a lot of oil.

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Verified Reviewer
Original review: April 19, 2016

I bought a 2007 Dodge Ram 1500 from Carmax in Frederick. An ongoing issue with the truck, right now it's in a transmission shop and the MaxCare extended warranty I bought from Carmax will not pay for the suggested price to rebuilt my transmission. They want to put a used transmission in my truck with a 6 month warranty. With a rebuild, you get a 1 year warranty. This extended warranty from Carmax SUCKS. Beware, do not buy their extended warranty packages. Buy your own, you already get a 30 day warranty when you buy a used vehicle. Shop for your own warranty. So I'm sitting around while the transmission shop fights with the MaxCare from Carmax to have my transmission fixed the right way.

Original review: March 20, 2016

I purchased my 2010 BMW 325 from CarMax in oct 2014. Every time I brought it for repairs the extended warranty refused to pay MSRP list prices for genuine fact parts and dealer would just charge me the balance since they were not allowed to use outside 3rd party supplied aftermarket parts. The final straw was when the transmission went out and the warranty company wanted to install a used transmission from a salvaged vehicle. I went along with it and this salvaged transmission lasted only 5 months. My vehicle has now been down a total of 4 months!

What makes this such a lousy policy is the clause in there for them to use like, kind and quality parts when available but in this case they have already spent way more in rental and labor using these junkyard parts than if they just used a quality remanufactured part to begin with. What I did finally find out is these weasels do come to their senses once they receive a summons to appear in small claims court. When the vehicle was finally fixed it was traded in for something more dependable. I would never consider a CarMax purchase myself but I do still recommend CarMax to my worst enemies.

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Verified Reviewer
Original review: Feb. 5, 2016

This is my first car purchased, I had my car for about 1 1/2 years and I'm having issues with it. My engine is overheating and my heater is blowing out only cold air, was told by Carmax to call Maxcare directly and they should be able to tell me if the coverage will cover my coolant air system, towing and rental (if needed). I then called Maxcare, told them what has been going on with my car. She said she wouldn't be able to give me an estimate or tell me if it covers without someone looking at my car.

I asked her if the problem is dealing with the coolant system (as the mechanic at Carmax thinks is the issue) if they would cover it. She then started to give me attitude telling me she doesn't know and if I understand she can't do anything about it and she doesn't know what I expect her to do. I asked the woman for her name she said her name was MYRA **. She refused to give me her last name. I told her I was going to report her to a manager or corporate about her, she said she DID NOT CARE. Don't know what's going on with companies these days, but seems like representatives can just be rude whenever they feel like it and that managers do not keep them in check.

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Verified Reviewer
Original review: Jan. 2, 2016

Car #1- I purchased a 2008 Saab 93 with the Max Care Plan. After a slew of minor problems with it, over a year's time and the lack of parts available due to the company closing down, Carmax agreed to buy me out of the car for more than it was worth and get me into another car. Car #2 - 2009 Audi A4 with the Max Care Plan. Multiple minor problems addressed including a chip in the rear window all addressed with no question (window replaced). After having the car for a few weeks, I noticed it was consuming oil at an abnormal rate. I researched it and Audi was not doing anything for many angry customers with the same problem.

They refused to call it a recall and were telling customers it was normal operations. I took my car to Carmax and again with no questions asked they took the car to Audi to have it worked on. Despite Audi not doing anything for their customers, they were more than willing to (within a few visits) sporadically change out parts until my problem was addressed. All in all, they changed a turbo, multiple seals, all of the pistons, rings, basically a fully rebuild motor, and new turbo. All those parts ($8000 value) and $50 later, my problem was fixed. Carmax never hesitated to give me full service and a loaner car for the extent of the repair. I will forever be a Carmax customer. I just bought my 3rd car from them yesterday!

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Verified Buyer
Original review: Dec. 14, 2015

After owning my car less than one year and driving my car less than 6400 miles, it began having mechanical issues. While I had the car I changed the oil as indicated and did not do anything but drive the car back and forth to work. My car is a used 2012 Mercedes GLK 350 that was purchased from CarMax. I tried to make an appointment with CarMax but they were too busy to get the car in when the pinging in the engine started. They indicated that my warranty allowed me to take it anywhere. I took the car to the nearest Mercedes dealership. They found that the engine and electrical system needed to be replaced which would cost more than $25,000. They did note that the oil was low in the car. They said this was probably a symptom of the overall system failure of the vehicle as low oil would not cause an engine to fail.

Additionally because I had not put a lot of miles on the car, the car was defective when I bought it and the dealership most likely knew it when they sold it to me. Mercedes usually do not fail in this manner. Regardless, this is why you buy a warranty. However, that was two months ago and my car is still in the shop because MaxCare refuses to pay for anything. They won't even pay the $750 diagnostic fee that need to be paid to figure out the problem. Every time you call them they put you to voicemail. They refuse to address the issue. Now I have a worthless car with a huge payment that I thought I protected with what is a worthless warranty.

To top it off, I am very ill and am off of work on medical leave and the stress of the situation has caused me to return the hospital on more than one occasion. I am suppose to avoid all stress as I try to recover but that is impossible given this company's irresponsible and horrible business tactics. MaxCare is one of the worst companies I have come in contact with and CarMax is just as bad. Do not do business with either one.

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Verified Reviewer
Original review: Nov. 26, 2015

I dropped off my 2005 Corvette with Sterling Auto Group, Bryan, TX... My harmonic balancer is wobbling & screeching, also my shifter would lock in park. Thanks to Phillip in the service dept my experience was flawless. I checked to see if Maxcare was accepted? He said yes. Everything went great... I picked up my car after paying $100 deductible and was very happy, Maxcare paid out with no problems...

Verified Reviewer
Original review: Nov. 12, 2015

I purchased the MaxCare warranty because it covered up to 150,000 miles. I know most vehicles start having major mechanical breakdowns at 100,000 miles. I do keep records of maintenance to my vehicles. Maybe it's OCD but I learned the hard way before. The automatic transmission will last about 100,000 miles if you do not service it. Once I bought the car, I had all the fluids changed. At 110,000 miles, the transmission started slipping. MaxCare did ask for the service receipt for the transmission and I provided it to them. There was no bickering, delay, or issues. I paid the $300 deductible and had my car back 3 days later. I was happy with the warranty because the transmission and labor came out to $4,200.

Verified Reviewer
Original review: Oct. 31, 2015

I purchased a used Lexus SUV from CarMax. First 10 days, CarMax fixed everything my mechanic discovered was wrong/broken. After that, CarMax referred me back to the dealer for repairs & have the dealer deal with MaxCare to file a claim. I recently had an issue with the Suspension Accumulators had failed. Lexus identified that all four needed to be replaced... When they called MaxCare to file the claim, MaxCare would only authorize one accumulator to be replaced. WTF! MaxCare stated that since only 1 failed, then only 1 gets replaced. No I have two more that are failing, making an interesting ride.

MaxCare refuses to replace them since they have not failed. I have issues with the heated seat & lumbar support. MaxCare says the low heat setting works therefore it doesn't require replacement. MaxCare says the lumbar works if I wiggle the switch until it makes contact. I'm going to buy the parts myself & do the work myself! MaxCare = Super rip off!

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Verified Reviewer Verified Buyer
Original review: Oct. 24, 2015

We were very lucky to have an acquaintance loan us a car because it took the service provider 59 days to complete the job, primarily due to MaxCare delays. Our daughter's car broke down on 24AUG15. The CarMax dealer told us they could not work on the car until sometime after 9SEP15. I am sure most people do not have an extra car to drive in case one breaks. MaxCare does provide a 7 day (<$40/day) rental during service, which was meaningless for the odyssey we experienced. Since CarMax wouldn't even look at the car until 9SEP, we took the Toyota to a Toyota Service Center. The service provider provided Maxcare with pictures and description of the broken engine the same day, 24AUG15. It took more than 7 days for MaxCare to tell the service provider to go ahead and then more than another 7 days for MaxCare to provide the service provider with an engine.

My only experience in this situation is an engine replacement I needed in Charleston, WV which was completed by the Toyota Service Center in 5 business days including the day I dropped the car off and the day I picked it up. Anyway, the first engine provided was no good. The service provider could not get the engine to time correctly. Again, it took MaxCare more than a week to agree to another engine and more than a week to provide the engine to the service provider. While the engine replacement was going on the service provider found other issues with the car, which MaxCare was also slow giving the go ahead.

We are very fortunate we did not have to rent a car. Our daughter needs to car to commute ~35 miles to school and drive to work. The rental minus the 7 days covered by would have cost us ~$2080, basically because of the non-responsiveness of MaxCare. Also we still needed to pay over $1100 after what MaxCare did pay for because the MaxCare agreement doesn't cover all things that need to be done around the engine when replacing an engine. The engine replacement I had done in West Virginia had a total cost ~$3,500. MaxCare needs to work on its customer service.

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Verified Reviewer
Original review: Oct. 19, 2015

I bought Maxcare for my BMW X3 and the transmission failed after one year. They do not want to pay for a new transmission at BMW and send me to a independent shop. They will install a used transmission and will only pay for 1 week of car rental. It's their fault that is taking that long. More than 3 weeks already, I still don't have my car back. Do not buy Maxcare. CPO will be my next car.

Maxcare Auto Warranty Company Information

Company Name:
Maxcare Auto Warranty
Website:
www.carmax.com