MaxCare Auto Warranty Reviews

They have covered everything that my truck needed. My mechanic is fortunately listed in their repair places so I got lucky on that. My last repair was an entire rear end, bearings etc. It went so smooth and they sent a brand new rear end and parts needed. It took about a week for all of it to arrive and my mechanic had it done by the end of the day. I still have about 10,000 miles left on my MaxCare warranty and just wish I could buy another one when it expires, but it's only a 1 time warranty. Read the warranty when you buy it so you can understand all that's covered and you don't get any unpleasant surprises. They have been good for me.

By far the best vehicle warranty insurance and insurance that I've ever dealt with. I wish that I could have them pass the point of sale. I currently have 106,000 mi on my vehicle and I so want CarMax extended warranty to be my provider.

Wow are we glad we purchased the MaxCare warranty plan! They towed our car and turns out we had 1 major issue with a faulty engine starter and a AC evaporator, both were completed in just 2 days and my wife was able to get a rental for a day. The technician was professional, communicated well and did an outstanding job! Thank you.

Coastal Car Fix is an awesome business!! They found a problem with our vehicle, called Max Care and the repair was covered and Coastal Car Fix took care of it!! I highly recommend the Max Care warranty and Coastal Car Fix for your auto service needs!!

I purchased a 2016 BMW 650i from CarMax along with the MaxCare extended service contract, believing it would protect me from major mechanical failures. Unfortunately, my experience has been the opposite. After the vehicle developed serious drivability issues, it was rendered unusable and has been out of service since October 2025. Over the course of several months, CarMax and its designated repair facilities pursued multiple diagnostic paths, approved and attempted warranty-related repairs, and repeatedly delayed resolution. Only after prolonged loss of use did MaxCare ultimately deny coverage, citing “oil starvation” — a conclusion that was never supported by a teardown inspection, documented physical evidence, or prior diagnostic findings. This explanation was introduced late in the process and contradicted the earlier diagnostic history.

Carmax sells the warranty as if you pay the deductible and it's all covered, that is a lie! Then, when you call the number to ask, you get someone with no car experience reading a script on how they only pay what the approved amount a engineer with no car experience thinks it'll take to fix it. Along with only paying the "MSRP" for the parts when the MSRP is less than I can get the parts for at a discount. Lastly, in Tennessee, they don't pay for the tax, but the mechanic charges the tax and they told the mechanic I have to file to get reimbursed.

Absolutely horrible warranty. They drag their feet at every turn. The “$300 deductible” ends up costing far more. They will only pay for a rental car at half the rate of what it cost for time car is actively worked on. During the time they’re looking for loopholes to not pay and “investigating” the claim, the rental cost is on you, so a fix that should cost you $300 ends up costing WEEKS of time, will be over a $1,000 in total charges. I’d never buy from CarMax or buy MaxCare ever again. Absolutely unprofessional and pathetic warranty company.

No stars….MaxCare extended warranty doesn’t care at all! I purchased my Mercedes on 3/1/25. 5 months in the car started making noise, took it to Mercedes. This car has over 12k worth of repairs that needs to be done to it. The car has been sitting at Mercedes-Benz for 2 months collecting dust because Maxcare continues to refuse to pay for the repairs. They expect me to pay the deductible and any difference Maxcare “does not”want to pay. I told Carmax look please take this car back put me in something else. Mind you Carmax is separate from MaxCare. Carmax has excellent customer service and staff. I can’t complain about them. All I heard is crickets from MaxCare.

Well so far our experience has been a nightmare. Three weeks ago had car towed from Chevrolet dealership after learning that they were not associated with MaxCare. Had it towed (200.00) to facility that is in network with Maxcare. 5 days in at this point. Inspector comes out and runs test only to say the mechanic has to take half engine apart to determine the problem. Granted at this point it's already had 2 tests done to determine what was wrong. 3 weeks now and inspector has made 3 visits only to keep saying more and more of the engine has to be taken apart.

I would never purchase from them again, engine replacement at 62,000 miles but 2nd owner and paid extra for Carmax extended warranty and was charged $1600 for replacement even with warranty 😢 NEVER again