MaxCare Auto Warranty Reviews

I had Maxcare on my Mercedes, and luckily, a great mechanic was on their plan. I am in the process of getting another car through Carmax, debating on whether I should get the extended warranty again since the price has doubled over the last four years.

I used triple a(great service) but a 2 hour wait to tow my car to a AAA and CarMax repair facility. They found no codes. Said I needed to take it to GM to get immobilizer reset. But my starter, battery and alternator were good. GM has a more sensitive tool and said that the ECM was getting a faulty signal and needed to be replaced. Took Dealer a couple hours to get warranty to call back. They approved the ECM part but GM charges MORE FOR LABOR than the local rate. So I had to pay out of pocket the diff. Fine. New ECM in won't sync to car. No signal. Need to call GM engineering in Detroit.

I both a 2016 Hyundai Tucson from CarMax Orlando and purchased the extended warranty. This was the worst purchase I have ever made. In less than 3 years I went through 2 transmission replacement. 2 turbos booster because they didn't install the first replacement correctly. Now a month after the turbo replacement I have do repair for the valve cover and the oil fan to reseal, that repair was denied by the extended warranty. First of all, I use to get my car fixed at CarMax Orlando and realized that they don't hire competent mechanics that it why the repairs fail. Also, they don't use new part but remanufactured parts, that is also another problem.

Wanting proof metal is broken off into a/c system which requires 4 hours of labor considering they will have to take front bumper off and wanting the customer to pay for the request is crazy. They just want to take your money and not do their part.

Carmaxcare Extended Warranty agreement #**. Buick Encore 2024. On 3/31/26 I had to take the car to a Chevrolet Dealer service facility (one more time, the Carmax’s repair service was not able to do the work as they didn’t have the proper computer to do it…?) because some data system multi-point was not working properly. The car needed to be at the dealer for the Carmaxcare inspector’s checkup and authorization for the repair, something that should had been done in one day at the most. For that to happen I had to rent a car, which supposedly will be paid by Carmaxcare ($40 a day) as per the agreement.

This warranty is a joke! It cost me more to have my only car diagnosed because I paid it and the rental car. So far almost $1000 into it and haven’t even got an answer if they are covering it. Just a joke and will never buy a car from them again or get the coverage ever again. In my opinion do not do it. I guess that’s why the running joke is about calling for extended warranty because it’s just a money grab by Carmax. After 7 days not answer! Not worth the money! This was my 1st claim after 2 cars from them and this one experience taught me so much!

I purchased my 2024 Nissan from Carmax in August 2025. The car was under the manufacturer's warranty at that time and still is 9 months later. I was misled at time of purchase to believe that the MaxCare Warranty covered significantly more than the manufacturer's warranty. Since realizing that they are essentially the same coverage and do not cover specific things I was lead to believe the MaxCare covers, I decided to cancel the MaxCare Warranty I had bought for the car at time of purchase. I asked for a full refund for MaxCare since my car is still under the manufacturer's warranty, and Carmax denied a full refund. I spoke with 3 different representatives all who would not give me the full refund I was requesting. This company misleads and swindles consumers. Absolutely DO NOT purchase this warranty coverage and avoid purchasing cars from Carmax!!

The service is horrible! It took them a week to get back to the auto repair company and then, only paid half. They don't do all the things they say they do. Have an excuse for everything not to pay.

I purchased an extended warranty through MaxCare expecting support and peace of mind if my car needed repairs. Unfortunately, my experience trying to actually use the warranty has been extremely frustrating. MaxCare requires an independent inspection before repairs can be approved. I understand the need for a process, but I have now been waiting well over a week for an inspector to come out, even though I was told the inspection should happen within 72 hours. I have called multiple times and tried to escalate the issue, but nothing has been resolved.

Reasonable value. The Dealership told me my value would be above the repair and Maxcare would still be in place. Once the repair was completed, Maxcare valued my vehicle using a different method than allowed and refused to tell me how they valued it. They stated "We cannot comment on the source of the valuation used". NADA Value as required - $5,800.00. Maxcare repair costs - $5021.59 - Maxcare report of the value of the vehicle - "Your repair exceeds the value of the vehicle" - They used JD Power and told the dealer the vehicle was worth $3600. They may be doing this to all consumers and hope they go away. They know it's illegal.