MaxCare Auto Warranty Reviews

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About MaxCare Auto Warranty

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If you purchase a vehicle through the national used car seller CarMax, you automatically receive its 4,000-mile/90-day limited warranty. However, you’re also eligible to buy a more robust MaxCare extended auto warranty. MaxCare offers a high level of coverage and a suite of benefits, but it’s only available at the point of purchase.

Pros
  • Can be included in monthly payment
  • Variety of plans and deductibles
  • Cancel anytime
Cons
  • Only available at time of car purchase
  • Possible cancellation/transfer fee

Featured Reviews

Baltimore, MD
Verified purchase
Well whenever something is wrong or if I even think something might be wrong they take care of me. Got the car from Carmax and happy I got extended warranty. I thought just for pe...

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Travelers Rest, SC
Verified purchase
I have always had a good experience using their MaxCare warranty. My first car I purchased … had a problem with one of the windows. … The process could have been faster, but they ...

Read more

What is MaxCare?

MaxCare is an extended auto warranty that extends coverage past CarMax’s 90-day/4,000-mile limited warranty. If your car breaks down, you can take your vehicle to a repair shop and CarMax will pay for the covered repairs, minus your deductible. There are a number of different MaxCare plans and deductible options, so you can find coverage that meets your needs and budget. MaxCare is only available at the time you purchase a used vehicle from CarMax.

What does MaxCare cover?

MaxCare auto warranties cover the following parts and systems:

  • Engine
  • Transmission
  • Drivetrain
  • Electronics
  • Electrical systems
  • Steering
  • Suspension
  • Cooling systems
  • Climate control

Repairs for these parts and systems can be made at any licensed facility in the U.S. or Canada that offers a six-month/6,000-mile warranty on labor and parts. MaxCare pays the shop directly. You can ask for a sample contract to see more details about MaxCare’s coverage.

MaxCare cost

The cost for a MaxCare auto warranty varies based on the following factors:

  • The make, model, model year and mileage on your vehicle
  • The plan and deductible amount you select
  • How many miles you drive per year
  • Whether you pay upfront or finance the purchase

You can get a quote on a MaxCare contract when you purchase a vehicle from CarMax.

MaxCare FAQ

How do I contact CarMax MaxCare?

You can reach out to CarMax by calling, filling out an online message form, reaching out on social media or visiting a CarMax store.

What does the CarMax limited warranty cover?

CarMax’s limited warranty, which comes automatically with every vehicle, covers repairs to the car’s major systems and hundreds of parts, plus labor. It lasts for 90 days or 4,000 miles (whichever comes first). For more details, speak to a CarMax representative or ask for a sample contract at a store.

What voids a CarMax warranty?

For information about what voids your warranty, see your contract, or ask a CarMax representative.

How long is a CarMax warranty?

The limited warranty that comes with every car from CarMax lasts 90 days or 4,000 miles — whichever comes first. A MaxCare warranty lasts multiple years.

Is MaxCare worth it?

If you’re able to afford a MaxCare extended warranty, it might be worth it. It offers coverage for essential systems and parts in your car. Several consumer reviewers mention being grateful for having the cost of significant repairs covered. If you’re buying a used car from CarMax, consider an extended auto warranty to protect against the cost of unexpected breakdowns.

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MaxCare Auto Warranty Reviews

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    Page 1 Reviews 0 - 10

    Reviewed April 10, 2025

    I purchased a car from CarMax and bought the extended warranty MaxCare. This was back in 2020. I was lied to about everything including the car being in a car accident and CarMax not even looking at the Car before selling it to me. Well to make a long story short MaxCare refused to fix my car. I have all oil changes and have showed them. BTW the same companies own Carmax and Maxcare.

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    Coverage

    Reviewed April 10, 2025

    MaxCare warranty is useless. I bought a low-mileage Infinity QX60 from CarMax and in less than 1.5 years the engine went bad. Even with maintenance receipts, MaxCare refused to cover the replacement engine. I would think twice before doing business with CarMax or MaxCare, they are not reliable.

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      Price

      Reviewed March 17, 2025

      Just get the runaround anytime there is an issue with my car and we use the warranty. Takes forever to get anything approved. Car has been in for the same issue multiple times and they take longer each time. Not worth the price of the warranty.

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      Claims HandlingRefunds & Payouts

      Reviewed Feb. 26, 2025

      I recently used by Maxcare extended warranty and had to go through RepairPal as my Carmax service center in Murrieta, Ca, had a waitlist of up to 2 months. So I took my Infiniti Q60 to Nissan of Temecula, who accepted the Maxcare extended warranty insurance. My vehicle went in for repairs on December 13, 2024. I did not get an approval for my claim until 3 weeks and 3 days later during which time I had to pay out of pocket for my rental car. Between Maxcare and Nissan, I was put off, ignored, and forced to pay what turned in to $2200 in rental car fees while the 2 went back and forth neglecting my vehicle.

      MAXCARE claims their normal time to receive approval on your claim is 2 days -- yeah, right. I will repeat -- it was 3 weeks and 3 days before a claim was accepted and the work was started. MAXCARE only pays for 7 days of rental fees or $280, whichever comes first, and that does not start until the claim is approved. I purchased a very expensive extended warranty with a $50 deductible. I am out of pocket $2200 and no one is doing anything about it. I would not recommend purchasing a Maxcare extended warranty -- I repeat -- don't do it. You have to jump through hoops and it is not buyer friendly. I will post and post everywhere I can to alert the public.

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      Customer ServiceRefunds & Payouts

      Reviewed Feb. 15, 2025

      I am extremely disappointed with CarMax's MaxCare warranty service. I took my vehicle in for a routine oil change at my service center, only to discover I had an oil leak. Wanting to utilize my MaxCare coverage, I called to verify if the repair would be covered. They confirmed that the oil filter housing was included under the warranty, but I had to take my vehicle to one of their approved shops—which I did without hesitation. Before proceeding, I made sure to ask if MaxCare would reimburse my diagnostic fee of $225.00, and the representative assured me they would, as long as I provided a receipt. I followed their instructions exactly, emailing the receipt on 1/23/24 to another MaxCare rep. That’s when the runaround began.

      The rep told me he was waiting on approval from his supervisor, yet I never received any response or follow-up from them. I have been calling for almost a month trying to get my refund, and every time I reach out, I get the same excuses or no resolution at all. I held up my end of the agreement, but MaxCare completely failed to hold up theirs.

      This warranty service is a joke! They take your money but won’t stand by their promises. The lack of communication, accountability, and customer service is unacceptable. If you’re considering purchasing a MaxCare warranty, think twice—because when you actually need them, they will give you the runaround instead of real support. Save your money and go elsewhere!

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      Customer ServiceClaims HandlingCoveragePrice

      Reviewed Feb. 15, 2025

      My car ran hot when I was two hours from home. It would not hold water at all so it could not be driven. I made the first call to Carmax at 2:08 pm. After more than a dozen phone calls, text messages, and an additional $400 the tow truck finally arrived at 9:21. They don’t tell you that the warranty only covers a 10 mile tow. The only shop I could find that did not have at least a month wait was 55 miles from my location. I was only 5 miles from a Carmax but the service department was not interested in helping me at all except to say they had a 30 day wait and would not hold the car that long. They did finally recommend a shop because as I said I miles from home. I did consider having the car towed home but that would have cost me over $800.

      MaxCare will not approve a rental car until the repair shop makes a claim with estimate. This leaves me stranded 200 miles from home. Did I say this happened on a Friday? So it will be at least Tuesday before the claim can be started and they only cover a rental for 7 days. Btw this all happened less than 30 miles from metro Atlanta.

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      Reviewed Feb. 3, 2025

      Terrible. Don't waste your money. All services were done at a suggested facility, never was I told that my transmission levels look bad. Care is still under warranty.

      Now I have a 2019 Nissan with bad transmission, financed. Bad transmission which Nissan is aware of.

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      Customer ServicePrice

      Reviewed Jan. 8, 2025

      It's definitely not worth it. Between the authorization of repairs that didn't happen, issues getting rentals, shops trying to produce extra charges, rude customer service reps, the list goes on. One of the worst decisions I ever made and CarMax should be ashamed for peddling this trash.

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      Customer ServiceTech

      Reviewed Dec. 31, 2024

      Customer service sucks. I talked to a guy name Dave today. He say they have no supervisor available. He was unwilling to help with my contract. He had a very smart mouth. He says they don’t have our Contract, just blank ones. The dealership should have everything we need, not them. Very unprofessional. I will not recommend anyone to them or be doing business with them any further! Just a joke.

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      Customer ServiceTech

      Reviewed Dec. 18, 2024

      Worst auto warranty company. My car is at the dealership and unable to get a hold of someone at MaxCare to approve the work that needs to be done. Unacceptable. Side note the gentleman at the dealership helping me is going on day 3 of getting an approval. They never answer their phone. Today he was on hold for 3 hours he gave up.

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        MaxCare Auto Warranty Company Information

        Company Name:
        Maxcare Auto Warranty
        Website:
        www.carmax.com

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