MaxCare Auto Warranty Reviews

I purchased a car from CarMax and bought the extended warranty MaxCare. This was back in 2020. I was lied to about everything including the car being in a car accident and CarMax not even looking at the Car before selling it to me. Well to make a long story short MaxCare refused to fix my car. I have all oil changes and have showed them. BTW the same companies own Carmax and Maxcare.

MaxCare warranty is useless. I bought a low-mileage Infinity QX60 from CarMax and in less than 1.5 years the engine went bad. Even with maintenance receipts, MaxCare refused to cover the replacement engine. I would think twice before doing business with CarMax or MaxCare, they are not reliable.

Just get the runaround anytime there is an issue with my car and we use the warranty. Takes forever to get anything approved. Car has been in for the same issue multiple times and they take longer each time. Not worth the price of the warranty.

I recently used by Maxcare extended warranty and had to go through RepairPal as my Carmax service center in Murrieta, Ca, had a waitlist of up to 2 months. So I took my Infiniti Q60 to Nissan of Temecula, who accepted the Maxcare extended warranty insurance. My vehicle went in for repairs on December 13, 2024. I did not get an approval for my claim until 3 weeks and 3 days later during which time I had to pay out of pocket for my rental car. Between Maxcare and Nissan, I was put off, ignored, and forced to pay what turned in to $2200 in rental car fees while the 2 went back and forth neglecting my vehicle.

I am extremely disappointed with CarMax's MaxCare warranty service. I took my vehicle in for a routine oil change at my service center, only to discover I had an oil leak. Wanting to utilize my MaxCare coverage, I called to verify if the repair would be covered. They confirmed that the oil filter housing was included under the warranty, but I had to take my vehicle to one of their approved shops—which I did without hesitation. Before proceeding, I made sure to ask if MaxCare would reimburse my diagnostic fee of $225.00, and the representative assured me they would, as long as I provided a receipt. I followed their instructions exactly, emailing the receipt on 1/23/24 to another MaxCare rep. That’s when the runaround began.

My car ran hot when I was two hours from home. It would not hold water at all so it could not be driven. I made the first call to Carmax at 2:08 pm. After more than a dozen phone calls, text messages, and an additional $400 the tow truck finally arrived at 9:21. They don’t tell you that the warranty only covers a 10 mile tow. The only shop I could find that did not have at least a month wait was 55 miles from my location. I was only 5 miles from a Carmax but the service department was not interested in helping me at all except to say they had a 30 day wait and would not hold the car that long. They did finally recommend a shop because as I said I miles from home. I did consider having the car towed home but that would have cost me over $800.

Now I have a 2019 Nissan with bad transmission, financed. Bad transmission which Nissan is aware of.

It's definitely not worth it. Between the authorization of repairs that didn't happen, issues getting rentals, shops trying to produce extra charges, rude customer service reps, the list goes on. One of the worst decisions I ever made and CarMax should be ashamed for peddling this trash.

Customer service sucks. I talked to a guy name Dave today. He say they have no supervisor available. He was unwilling to help with my contract. He had a very smart mouth. He says they don’t have our Contract, just blank ones. The dealership should have everything we need, not them. Very unprofessional. I will not recommend anyone to them or be doing business with them any further! Just a joke.

Worst auto warranty company. My car is at the dealership and unable to get a hold of someone at MaxCare to approve the work that needs to be done. Unacceptable. Side note the gentleman at the dealership helping me is going on day 3 of getting an approval. They never answer their phone. Today he was on hold for 3 hours he gave up.