American Auto Shield

American Auto Shield

 3.3/5 (418 reviews)

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Overall Rating3.3 out of 5
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About American Auto Shield

Since 2002, American Auto Shield (AAS) has provided vehicle service contracts with a simplified claims process. AAS offers auto, ATV, motorcycle and off-road motorcycle coverage for dealers, agents, direct marketers, membership organizations and lenders. It also provides access to 24/7 online support and claims filing.

    Pros & Cons


    • Monthly plans available
    • Motorcycle/ATV coverage
    • Lenient age/mileage requirements
    • Large number of plans available


    • Only sold through dealerships
    • Expensive towing fee

    Bottom Line

    American Auto Shield has coverage to satisfy most needs. Although it only works through dealerships, its large number of plans and acceptance of older and higher-mileage cars make it a good option.

    Top American Auto Shield Reviews


    After looking around for a while this was the best deal. The personnel was very helpful and courteous. I would recommend this company to all my friends. They were spot on as to wh...

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    ... A bad ignition coil was the issue. I let the service manager know I have a contract with American Auto Shield. They called me back 15 mins later saying it’s covered and its pa...

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    American Auto Shield plans

    American Auto Shield offers eight plans. The Diamond plan is the most comprehensive plan. The Platinum and Deluxe plans both cover named components, but the Platinum plan has slightly more coverage. There are also optional, customizable coverage packages available.

    American Auto Shield also has three options for more moderate coverage. The Aluminum plan offers a mid-level named component coverage, but the Bronze and Tech Plus plans are designed for specialty needs. The Bronze plan offers wrap coverage to complement an existing auto warranty. The Tech Plus plan exclusively covers electronics.

    American Auto Shield then has two more basic plans: Powertrain and PT Gold. Powertrain is more affordable, but PT Gold offers more coverage.

    PlanType of coverage
    PlatinumNamed component
    DeluxeNamed component
    AluminumNamed component
    Tech PlusElectronics only
    PT GoldExpanded powertrain

    American Auto Shield also offers several levels of mechanical breakdown insurance, which is an insurance product that mimics the function of an extended auto warranty.

    American Auto Shield coverage

    American Auto Shield service contracts are available for cars up to 25 years old, which is much older than many companies are willing to cover. The company’s mileage limit is 250,000 miles, which is also comparatively high.

    Customers can submit American Auto Shield claims online when their vehicles need repairs. American Auto Shield also offers 24/7 customer service by phone and online chat.

    American Auto Shield offers towing coverage of up to $75 per occurrence. Many extended warranty companies offer complimentary towing, though. American Auto Shield’s rental reimbursements are about average at $40 a day for up to four days.

    American Auto Shield FAQ

    Can you get an American Auto Shield quote online?

    American Auto Shield does not offer the option to get a quote online. However, calling directs you to customer service representatives who can help you get the right warranty plan.

    How do you file claims with American Auto Shield warranty?

    Customers or repair companies can call American Auto Shield to work on a claim. On the company’s website, there is a link to report a claim and upload supporting documents. Users can view claim history, status, milestones and payments when logged into their accounts online.

    Are American Auto Shield warranties transferable?

    Yes, you can transfer American Auto Shield warranties to a private party if you are trading in or selling your vehicle. Warranties can only be transferred from person to person and not to an auctioneer or dealership. This means you won’t necessarily waste money if you decide to sell before the end of your warranty. Also, transferring an extended warranty can increase the resale value of your vehicle.

    Is American Auto Shield legit?

    American Auto Shield might be a good extended auto warranty provider for you if you have an older car with higher mileage. Its additional benefits leave something to be desired, but the company’s wide array of coverage options means many customers are able to find an extended warranty that works for them. Plus, American Auto Shield can cover motorcycles and ATVs.

    American Auto Shield Reviews

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    Page 1 Reviews 0 - 10
    Verified Reviewer
    Original review: May 4, 2023

    I had a warranty with American Shield the I paid a diagnostic charge to check my vehicle. They found the problem that it was the needed to be replaced. The dealership sent all the info that they found and the adjuster basically told them that in order to get it replaced they would have to tear it down and I would be responsible for the tear down. Dealer told me it would around 2000.00 to tear it down and if it was not something that is covered I would be responsible. What it has is a broken timing gear and the policy I have says it is covered. They are basically telling the dealership they don’t know what they are doing so I am going to be filing a lawsuit against American shield for saying they cover parts and do not. Waited almost three weeks for an adjuster respond to dealer. I would not recommend this company. They are crooks.

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    Verified Reviewer
    Original review: Feb. 23, 2023

    CANCEL MY EXTENSION AND REIMBURSEMENT AND PAY ME THE DATES. Beware of American Auto Shield Claims Information provided by CarShield. I ask for an amount per month and when you have the problem they disappear and don't respond to me. they reimbursed 0 for an engine problem. I think it's fair to make a class action. to me they created a damage because the repair was waiting to American Auto Shield Claims Information provided by CarShield. now I contact a lawyer to sue them. they didn't give neither tow truck nor rental car. I will make the claim and ask for damages with my attorney in court. Terrible experience.

    Alessio **


    4 people found this review helpful

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      Verified Reviewer
      Original review: Dec. 13, 2022

      Purchased a Mechanical Breakdown Insurance Policy from AASI approximately eight months ago. Six months later my vehicle began having shifting and acceleration problems. Immediately I took the vehicle into a local dealership for repair. After completing diagnostics, the dealership recommended replacement of the transmission. AASI refused to accept the diagnostic result and requested further testing at my cost. This was completed and a partial repair was authorized, though the dealership stood by their original recommendation. When the repair failed to correct the issues, AASI was again asked to authorize replacement of the transmission. AASI has requested further testing, again at my expense. Nearly two months later I am still waiting for authorization and repair. Over the years, I have owned many vehicles and repair warranties. This continues to be the worst experience I have had with any such company.

      3 people found this review helpful
      Verified Reviewer
      Original review: Dec. 12, 2022

      I have been paying for 4 years on this warranty and had not had any problems with car. I had a power train issue and the adjustor did not feel that the diagnosis that the repair shop was sufficient and requested tear down of the transmission. Warranty used section f of need to tear down transmission to make sure it is bad. The mechanic had already diagnosed then an adjustor said no. Why do you pay for service not only did I take it to a shop that was name by them but I had to foot a $400 to be diagnosed that the warranty co did not pay. Lousy lousy service.

      3 people found this review helpful
      Verified Reviewer
      Original review: Nov. 28, 2022

      This company will lie to you about what they will cover. They make the contract vague enough so they can get out of covering any repairs. They will leave you high and dry and not cover anything. They will rip you off for monthly premiums for years and still not help you out when you need it. This company is criminal!

      3 people found this review helpful
      Verified Reviewer
      Original review: Nov. 7, 2022

      From the very start it's been an uphill battle trying to get work done, along with trying to get a loaner car after 8 days of trying, still work is at a standstill on a job that should have taken 3 days max...and I didn't give it a 5 star rating, 2 at best.

      2 people found this review helpful
      Verified Reviewer
      Original review: Oct. 13, 2022

      This is the 3rd time I have to call on the status of my claim. 1st time was to report a claim, then was told to have repair shop call. Repair shop called and got NEW person who would need to check to find out if part was covered. NEVER heard back from Rep at Auto Shield. I called again, almost 2 weeks later to find out what was happening and was told repair shop needs to call to put in a claim. They need to get their ACT together. VERY POOR SERVICE. Think twice about this company.

      3 people found this review helpful
      Verified Reviewer
      Original review: July 23, 2022

      I am requesting an Arbitration Hearing to Dispute the Devaluing of my Warranty on My 2015 Chevrolet Suburban that I Had Towed to Terry Cullen Chevrolet to have My Vehicle Scanned because the Check Engine Light came on the night Before(!). My warranty was Devalued Because Adjuster (known to me as Chris H) Informed Me that my Warranty was Devalued Because of carbon buildup in Cylinder #7 As per the Inspector's pictures/report which showed the Cylinder Valve Head (It’s) Intake/& Exhaust ports from Cylinder #7 on the head (itself). The pictures also showcased the intake manifold of cylinder #7 as well as a Random Additional Picture Of the Engine Block Piston Head from Cylinder # (3.). I spoke w/ Chris H & he said the problem came from the carbon buildup which prevented the Cylinder from functioning Correctly.

      - The Inspector Over-Looked /Never Remove For Inspection - (Because it was seized in its position) the valves lifter which actuates The rocker arm assembly to open & close the #7 valve. I humbly submit that the Inspector never checked The Active Mechanical Source as to WHY the Carbon buildup Occurred If the engine is running Which it was while Repositioning/Aligning the vehicle on the tow truck. It was running prior me noticing the check engine light. It was running after it came off of the tow truck. For diagnostics it was also running in order for it to be diagnosed by the scanner. If the engine is running combustion occurs as the spark plug ignites w/ Fuel. If the lifters are unable to actuate the rocker arm To open the valve to the cylinder head carbon will build up on the inside of the cylinder head.

      Speaking with the shop's ASE Master Certified Technician(s) They along with the shop's Service manager They Unconditionally concur With my reasoning behind the carbon buildup which is the sole cause Of the Reason that Devalued my claim for Repair/ Replacement Recommendation of the engine. Chris declined the opportunity to send Alternate Inspector's Perspective Confirmation.

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      Verified Reviewer
      Original review: June 14, 2022

      There are around 46 paragraphs in the EXCLUSIONS section. I needed a fuel pressure sensor switch replaced in the fuel system. I have Platinum coverage and in the coverage summary it indicates, "fuel Delivery System" is covered. Reading much further on page 9 of 16 it excludes emissions control devices required by the government. Read your contract thoroughly. Not doing so or not remembering specifics cost me $700+.

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      Verified Reviewer Verified Buyer
      Original review: March 15, 2022

      THE ABSOLUTE WORST! I've been without my car for over two (going on three weeks) due to the ineptitude of this insurance company. My mechanic has done EVERYTHING they requested, two diagnostics, a breakdown of my transmission, pictures of the pieces in question all for them to then say they have to send someone out to inspect the parts! FOR WHAT?! YOU ALREADY KNOW WHATS WRONG FROM THE TWO DIAGNOSTICS!!! They do nothing so you pay out a majority of the work so you can get your car back.

      THERES NO COMMUNICATION TO POLICY HOLDERS! I had a SUPERVISOR tell me they can't call me back with information pertaining to my own vehicle! I have to call them for everything! They piece mail information to the mechanics and give you the run around. HORRIBLE customer service with the (exception of Margaret Ann). Now they don't want to reimburse me for the diagnostic they asked for in order to get my car fixed. Will be submitting a complaint with the Better Business Bureau.

      6 people found this review helpful

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        American Auto Shield Company Information

        Company Name:
        American Auto Shield
        Year Founded:
        Formerly Named:
        American Auto Shield
        1597 Cole Boulevard, Suite 200
        Postal Code:
        United States

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