American Auto Shield Reviews

Purchased a Titanium Plus full coverage extended warranty on 2018 Jeep Grand Cherokee. Have had difficulty and extensive delays in getting claims covered. Their claims process is slow and evasive. Every effort is made to deny claims. Today after three weeks with the vehicle at the dealer service department, American Auto Shield denied the claim for a covered repair. Stay away from American Auto Shield. Service after the purchase is poor at best.

Writing this review from a repair facility. American Auto Shield is easily one of the most anti-consumer warranty companies I've ever had the displeasure of working with. There is no sense of urgency when it comes to facilitating repairs or communicating the status of ongoing claims. They have left customers without vehicles pending approval of claims for 60+ days. They promise to call back, they don't. They promise to resolve issues, they dont. I've been on hold over 40 minutes. There is no supervisor available. There is no flexibility in their ability to resolve a claim. This company is a scheme to siphon money from good paying customers. Avoid at all costs.

Good response time and customer service. They were responsive and honored the claim for a new transmission. They communicated well throughout the process and were relatively hustle-free. Would recommend to others.

This company will gladly accept their monthly premiums from you. When you have a major claim that finally makes you glad you decided to get coverage, they look for a technicality to deny it. I have a Jeep Wrangler that I purchased as is. It had wider tires than stock, but that seemed to be it. They claim it is lifted and therefore an issue in the engine wasn't covered. I think the wheels make it slightly taller than stock. My mechanic informed me that even if it was lifted, it would have had no effect on problem with the motor. Big companies ripping off consumers that rely on them is unacceptable. I will not go quietly with their refusal to honor this claim.

BUYER BEWARE....Took car to the dealership to get diagnosed and to have service invoice wrote up and submitted. It was valve body sensor in transmission which is covered. So I told Subaru to do the work as it is my daily driver, only to find that this warranty uses this to their advantage as loop to get out of paying for the legitimate services that have been paid for up front in full. The car is a daily driver for work and I'm aware the factory dealership/service department is not a storage facility. It's been 8 days now and have been denied the claim because who has that kind time to lose without car.

Motor vehicles have two horns so when you honk, there is a high and low sound emitted, One of mine stopped working so when I honk, it is high pitched and not a loud sound. The claim was denied because the horn "worked." Transmission began having difficulty shifting. Took it to dealership who determined it was failing. Adjustor denied claim because Ford had a "technical service bulletin" on the problem so that mechanics knew how to fix. There is a sneaky clause in my contract that American Auto Shield will NOT repair failures if there is a Technical Service Bulletin on the item. It is NOT a recall, just information to the repair shop how to fix. I regret not seeing that clause and, at the time I purchased the agreement, understanding the impact of a simple Technical Service Bulletin.

My truck is sitting at Commonwealth Volkswagen. I took my car there two weeks prior and was sent home because they had to get clearance from CarShield. I was told to take my car to VW on Saturday for an inspection which I did. Got a rental that was approved only to be called today 11/4/24 and told that I had to return the rental because the oil leak was a “preexisting condition” because of grime build up under the vehicle. Learning this after my car is in the shop, car isn’t fixed, and only to find out it’s gonna cost me $2200 to fix out of pocket. This is the most atrocious thing I’ve ever gone through. I will NEVER and I mean NEVER refer anybody to this company. Absolutely ridiculous and a complete ripoff.

Carshield has consistently missed deadlines. Caused repair delays, missed scheduled update calls. Reps are unable to provide updates or make decisions or transfer customers to supervisors. Supervisors do not follow up with customers, some reps even say that they are the president of the company. Carshield advertises "stress free repairs". At this point I just want the repair to be done. Also when attempting to submit a complaint on their website, when you click "submit" the link leads to a dead page.

I am a service advisor for a large GMC dealership. Every time I get one of these contracts I have to explain to the customer that I have to charge an additional $150 to process their American Auto Shield claim, because they are next to impossible to get a hold of. Every time I call in a claim to them I am put on hold for hours. If you don't believe me, CALL THEM AND SEE FOR YOURSELF!!! 1 800 five 31 1925. If you buy one of these contracts after reading this you deserve what you get. The pic at the bottom is the time I have waited today to get a hold of someone.. AND I STILL HAVE 4 CALLS AHEAD OF ME!!! TOTAL JOKE

They suck. My car has been in the shop three times for the same issue and they keep requiring the same horrible after market part that keeps breaking. It has been 5 days and they still haven’t approved the claim because it is in review. They quoted me 14 days for my rental and today I was told it would only be 7 days. I called them direct and questioned them on the rental timeframe and they told me there is nothing they can do to honor the 14 days that they told me I would get. No honor, no help, just excuses. NEVER USE THEM.