American Auto Shield

My car was old when I got it but it's still in good condition so I wanted an extended warranty for it and got coverage from American Auto Shield. So far I’ve done three claims with them. The first one and the only major issue I've had was in 2012 for the ABS system. I was out of a car for a week but they handled the claim well. The mechanic that I took it to handled all the business along with the paperwork. And when I contacted American Auto Shield their representatives have been nice and helpful. There are some things I feel they should cover but for the price that I paid for the warranty and the service that I’ve received I will recommend them.

The warranty was about to wear out on my truck so I decided to get a vehicle service contract from American Auto Shield. I've submitted a claim with them to get my fuel sensor replaced and they were prompt about it. They're terrific and I would recommend them.

Purchased a contract with American Auto Shield last Dec. 2016. Had car problems in Mar. 2017 and was not told to put in complaint until 08/10/2017. At that time I faxed all the receipts, including a towing charge, to the fax number in the booklet (I have confirmation that the fax went thru and a witness). I called them on month after and was told by them that they did not receive the fax, even after showing the proof. They told me to refax it again. I had paid $5 for the first fax and due to what it says in the contract, it is not necessary to keep faxing more than once. Especially since it was confirmed that it did go thru.

I bought an extended warranty for $4,200. The salesman said "If you have any problems just take your car to the dealer, we'll get you a rental and use a company account to pay all the expenses." Of course it was too good to be true. My transmission went out and I took it to the dealership. AAS told the Volvo dealer they had to send my car to a transmission shop leaving me with the $200 diagnostic fee at Volvo. Next day I had it towed to Amco and they said AAS wanted them to take the transmission apart and find out what exactly is causing it to slip. And if what's causing it to slip not coved in the warranty I would be in charge of the expenses. AND they can't get me a rental until after an inspector comes and approve it and they didn't know when that will be.

When I purchased the contract I wasn't given all the true obligations within it and when I called in the rep let me know that that is why they send out the booklet and it is our responsibility to read it in and out and that most customers don't take out the time to read it. It has been over a month since I've requested a refund and have not heard from anyone concerning my refund.

Auto Oil Leak and Water Leak. Job was completed ok. But It Took 4 days to complete Because Firestone and Auto Shield could not come to an agreement. No one called me during this time. I called Firestone they said no authorizing number was sent. I then called Auto Shield they said there was a disagreement with purchase price of parts. After 4 days they agreed and authorized the job.

I filed a claim for replacement of alternator. When I called to check on the claim, I was directed to an adjuster named Barry. Barry has a disgusting attitude. He's condescending, rude, and he made it very clear that helping customers with the cost of car repairs is a low priority for AAS. He acted as if AAS strictly requires me to satisfy him and my satisfaction as a customer is of NO importance at all. He acted like I have a duty to buy car-repair-insurance from AAS. Barry is a bully and should never be allowed to talk to customers. If Barry's attitude represents the character of AAS, AAS is greedy and has no business pretending to care at all about customers.

I wanted to protect my investment so I got a service contract with American Auto Shield for my vehicle. It runs on diesel and it usually gets a lot of mileage. I’ve filed a claim a couple of times and the first time was with a radiator and it went okay. But it took time because they kept trying to beat the price of the Ford dealership that was doing the repair work. And that is a vehicle that I drive every day and I needed it back. I didn’t get it back until I started threatening to get a rental vehicle. And it was going to cost them so much to pay and they were going to lose what they had already beaten before placed down on the price for. So then automatically they approved it.

The customer service representatives were always helpful when I spoke with them. My only constructive criticism with my claim would be the length of time it took to reach a decision regarding the claim. There were many times I called to make sure they did not need additional information and they would say they did not, but they actually did need an additional service record. If this had been caught sooner I think my claim would have taken less time to reach a decision. I have been without my car for 7 weeks now and I have two jobs, one of which requires me to drive two hours each way. This has caused some stress and difficulty, but I am thankful that my claim was finally handled and I should have my car back in the near future.

American Auto Shield has good customer service. She was really nice and knowledgeable and that was a good experience.

Someone called me many months ago and went on and on about trying to convince me to go with AHS and after paying a bit of money into it, I had no choice. I had to finish the contract. I have not received back what I have paid into it, but I'm not going to complain because it's water over the dam. It was on a Tuesday when I found out my car wouldn’t start and I knew I had to take it to Sauve’s because I like to patronize locally. We're in a small town, and I waited and they quickly went through the car and told me what it needed to have done. I knew that I'd have to leave the car there. They even have two cars that they lend to people whose cars are being worked on, but the man gave me a ride home and I didn’t think it would be ready then until Thursday. But Tuesday, at 4:00 in the afternoon, he called and said that it was ready. I was extremely pleased with the work they did. It is an older car, so I feel very confident using it now.

I have a new vehicle so I acquired a vehicle service contract. I have one claim with American Auto Shield. I took the car to the shop, they called American Auto Shield and everything was taken care of. Everything worked fine.

As a Retired Military service member I am very apprehensive about dealing with companies that cold call me especially with the wrong vehicle info but I gave them a shot. I had the policy for a few months and had an issue with my vehicle, filed a claim and was told they were canceling my policy, the claim was denied and to call the broker company (Cartection) to get a refund. They said the claim couldn't be paid because my vehicle showed up on "CarFax" as a Branded Title vehicle or uneconomically repairable vehicle. I sent them 2 state titles that show otherwise and they still refuse to pay the claim, my vehicle is in the shop with over $6k in repairs to be done & the broker company Cartection says it will be 3 weeks before I will see a refund.

My car was losing a toll on of antifreeze per week. Couldn't see a leak. Dodge dealer said a bad intake manifold gasket. If your car is disabled what good is a warranty if the gasket is not covered? Air conditioner and cooling system covered complete is what I was told. I will make sure everyone hears of this too! I should have known better. All service contracts are misleading to the point of fraudulent. My attorney will go over this for sure. Meanwhile save your money. Pay for your repairs.

I bought a vehicle service contract from American Auto Shield for at least 2 years after I watched their commercial, just see how it goes. I didn't know anything about it and I said to myself, "Well, it won't be a bad idea to have." That time, I'd probably get rid of the vehicle and only keep them about every two years. I had it looked at before I even bought the insurance. The mechanic did some work to it, did a wheel bearing on it and stuff. I asked him how it looked and he said, "It looks pretty good. But you know, it's not a bad idea. You'll never know if an engine blows." But about eight years ago, I got a car, drove it for about six months, and the engine blew.

When I got the contract, I was told that I would pay a monthly payment. If I had to have repairs, there is courtesy towing as well as Rent-A-Car, $100.00 deductible and the plans pays the rest. I tried to use it for repairs three different time, each time I was denied the repairs. The first time I had to wait 30 days before using it. The second time the parts were not covered. This last time, I was told that the water pump and radiator would be covered, two of six parts damaged, by the water pump housing breaking. A week later they told me the claim was denied because the water pump is under warranty from a company. Here is the kicker, they would only cover the two parts, the rest I would have to pay for.

My CV shaft was leaking grease all over exhaust of my 2008 Subaru. I contacted American Auto Shield. They told me to take it anywhere I wanted even the dealer. I set up a appointment with Cannon Subaru of Lakeland, FL. Arriving at Cannon showed them my paperwork. They said no problem. They work with this kind of thing all the time. I left my car. A couple days later I get a call from Cannon saying they can't finish my repair because of issues with American Auto Shield. I find out that American Auto Shield wants to send parts to Subaru that they won't install. Now I'm stuck with my car torn apart waiting so I call American Auto Shield. They say that's the way they work.

I got American Auto Shield for over a year now at the same time when I bought a used car. My engine light came on, so I had all the spark plugs and the gas was changed. It was still misfiring on number 6 and nobody could figure out why. I thought it might be the transmission but they weren't really helpful. They were saying I have to pay for $65 an hour to put it on this machine and I haven't had the money for that. So I went and got an ignition coil put on number 6. I'd be able to get a rental car for four days and American Auto Shield will pay for them. But if it's a transmission, it takes more than four days, then I'm just stuck and got to pay for it myself. There's also something wrong with what they cover. I thought I'll get it bumper to bumper. I have an automatic payment set up for this and it seems I'm paying for something I can't use. It wasn't very pleasant and if a friend asks about them, I'll tell them to check around.

I did not have a good experience with your company. Five weeks to wait for a repair is an excessive amount of time. Every time I would call, the representative was polite and answered questions. When they have transferred me to claims adjuster, I was treated like a stupid woman. One thing they do excessively well is make excuses and they have the best in the nation ways to hold up progress. Started out needed diagnosis then would call inspector. Then needed car torn down further, then needed more tests, then needed back to diagnosis, then waiting on inspector, then waiting for inspector report, then needed pictures. For five weeks. I really cannot identify where the bottle neck was - but your responsiveness is horrible. It is my wish that someone look at the process and review for problems and inefficiency and go solve the problems so your company can continue to be successful.

The hose on my radiator popped out so I had coolant flushed and a new hose popped in. But since it's not covered, I paid for it on my own. But three other for motor mounts were bad and it ended up to be repaired. The technician to where I usually get a service said all four should be repaired. American Auto Shield then sent an inspector over on a Friday to try to find out if three of them were bad instead of four. Also, the technician recommended the motor mounts that was the best for my specific vehicle, but what American Auto sent over was the aftermarket parts which were the cheapest. The part has a warranty, but it was the suckiest one. I understand that it's business, but it was awful and it's not even good.

No problems as long as you follow their rules. They paid our Ford dealership promptly. They also refunded some $ to us when one of our vehicles was wrecked. We had 2 with them and if we need I will not hesitate to buy again. Read your policy and follow instructions to call them before work is done.

I had a 100,000 mile warranty on my vehicle. I like the car and I plan on keeping it for another 100,000 miles, so I decided to get another warranty. The Mercedes dealer deals with American Auto Shield and files the claims with them. I had a claim that I had two things on it. One was covered and the other wasn't. That's the way it went and it was fine.

Repairs were needed due to a long trip ahead and struts needed replacing. I was told that someone had to inspect them before they authorized the repair and it would be three days before someone would be available. I was to leave in three days and had to pay for the work myself because I could not take the chance of having a breakdown on the weekend on the road.

The regular warranty for the car was up, so I got an extended warranty with American Auto Shield. I submitted a claim for the power hatch motor and they said it wasn’t covered. I was disappointed and I traded it in because there might be other things that are not covered. It’s hard to tell. There are all these electrical things that it covered and for some reason that piece wasn’t. I would not recommend extended warranties in general because with my experience, they are not what they crack up to be.

I bought a used car and I wanted to make sure to have a warranty on. And so, I decided to get a vehicle service contract with American Auto Shield. However, something happened and I lost my card. So, I called American Auto Shield and told them to send me a new card. They told me they couldn't send me one but they sent me a package letter instead. I didn't understand that. Nevertheless, the service contract has been helpful.

My warranty was about to run out and I saw the commercial on TV so I acquired American Auto Shield. I’ve used it several times but they didn’t pay everything that they said they would pay. They say bumper to bumper, but that’s not the case. Then it takes too long to approve the work that they are trying to do. They notified me the next day and tell them what’s all wrong with the car. But then they don’t agree with that. They shop around to see if they could get it done cheaper. They said you can use any auto service you want. But if you don’t change it to another service that’ll do it cheaper, then you got to pay out of pocket. I don’t think that’s fair.

My experience has been excellent. Customer service is polite and caring and personal. Spend necessary time to listen to your issues. Approval takes only a few minutes for covered repairs. The company strives to be the best. In opinion, they are. American Auto Shield - keep it up!

American Auto Shield is a nice coverage to have if you plan on keeping your vehicle for a long extended time over the years. It help saves on expensive auto out of pocket funds. Just don't like that they use manufacture parts.

One of the most horrible and frustrating experiences I've ever been through in dealing with a warranty company. The customer service was horrible, as well as the way the claim (Transmission failure on Yukon Denali) was handled with my GM dealership. I will discourage ANYONE from ever purchasing a warranty from this company. As a result as well, my GM dealership had such a horrible experience, that they will now refuse work from any customer who comes to them with this warranty. The adjuster over the phone accused me of maliciously damaging my vehicle and was most difficult to deal with.

I have only used the warranty once. So far I have not be impressed. Owning a Porsche, I wanted Porsche replacement part in lieu of aftermarket parts. This warranty only covered about half the cost of repairs. Would not recommend!