American Auto Shield

I have had an extended warranty plan with American Auto Shield for 5 years, my agent was great with explaining every detail to me and happy to answer any questions I might have. More than anything is that everything was exactly what he told me it would be. Therefore I had no surprises! Also, not every dealership welcomes the idea of an extended warranty. In fact, in my experience, they hate that you have one and try to give you a hard time, but the folks at American Auto Shield have been very helpful with stepping in and assisting if and when I needed them to. So now that I have the option to renew my contract, I'm happy to do so because they have saved me over $2000 in out of pocket expense and have been nothing but patient, friendly and professional. Yes, the plans can be expensive in the long run but definitely worth it! I highly recommend them.

I was concerned at first due to the fact that I felt like I might be getting the runaround. This was not the case. They handled my claim as promised and followed through with me in a timely manner. It was a serious issue and a large claim. They paid it and even covered things I wasn’t sure they would without hassle. I originally gave them a two star but want to upgrade it to a five. Thank you Auto Shield.

I was completely happy with American Auto Shield. The A/C quit all together. I called American Auto Shield and they gave me a case number. I brought my car to Philpott Toyota. They found several problems. Phillpot called American Auto Shield. An inspector came and agreed with the findings. My car was fixed and I was totally happy with the repairs on my car. I thank you. I have already told my friends how happy I am with my American Auto Shield. Thank you very much!

I was very concerned about the cost to repair my car and really did not know what to do. She was patient kind and very knowledgeable. I really appreciated her. This is my very first experience with your company and I must say, first impression have made me a believer in you. Her name was Eawwma, not sure of spelling,

Great customer service, speedy service. I will recommend American Auto Shield to everyone. This was my 1st time using the coverage and I didn't understand. The rep took the time to explain. Very helpful.

I took my 2013 Nissan Pathfinder into the dealer for a check engine light on Monday, June 3. The car was shuddering and just driving wonky. I called AAS to let them know I’d be bringing it in, and asked what was the protocol regarding rental car, repairs, etc. I asked if I rented a car on my own, would I be reimbursed because I could not be without one. I knew I had four days acc to my contract. I was told that if the claim was approved, I could be reimbursed. Perfect.

I have a 2012 Cadillac EXT (Truck Model) and it had a problem that need to be covered by the warranty that I purchased. I was referred to a local repair shop that owners the AAS warranty. Took my vehicle there and from that point on this has been a total nightmare. I had taken the vehicle to the local Cadillac dealer and they were very quick to tell me that they won't honor this warranty as you can never get ahold of anybody. Which I am finding out now.

Below are receipts submitted to your company by my mechanic. There seems to be a lot of back and forth on your company’s end and multiple requests for the same info which has also resulted in multiple inspections. This appears to be a strategy to belabor the issue and not move forward with the claim process. Please understand the added inconvenience this is causing me. I do not have access to my car and yet American Shield continues to delay the process. I am intentionally putting this in writing and starting with the records department. Should this method not result in an amicable and customer focused outcome, I will take all necessary next steps.

I had a bad experience with another warranty company that did not honor their contract with me which made me skeptical getting another contract with another company but Mr. ** from American Auto Shield made me more comfortable and happy with the coverage I received.

I will be filing a lawsuit against this company and Carshield. First of all, this company never contacted me, even after filing my claim via their online website. The only way I had received information was through BMW. The company never contacted me once, and after trying to call a million times and being on hold for 30+ mins, I gave up on trying to contact the company myself. I took my car into the shop at the end of February and left it there for a month because I did not hear anything from the company. We picked up the car about a month later after having to pay for it ourselves.

Please, Please do not buy a warranty from this company!!!! Absolutely a 100% scam. Had a coolant leak. Brought to my Ford dealership on May 20th 2019. It was my water pump. My service adviser was on hold 3 separate times over 90 minutes. Finally got a rep on the phone. Because the cost was $2400 to repair they needed to send out an adjuster. The adjuster showed up 4 days later on the 24th. Then told my service adviser he needed to send in the adjuster report. Finally got a call back on May 28th. Had no car for 8 days. The jerk on the other line from American Auto Shield very nonchalantly said that the coolant wasn't the correct type so they denied the claim. Which is total BS.

I have a Powertrain extended warranty with American Auto Shield. I was told by the Buick Service Department that I needed a transmission & engine mount on 5/3/19. The service dept tried to contact the company by leaving messages. They never heard back. I found out that their outgoing recording tells you to leave a message for call back, but that doesn't even work!! Clue #1, they don't have a greeting with correct instructions. I had to request that they do a 3 way call with me & the service facility. Fast forward 10 days (10 DAYS!!) - my claim was approved. It took the company 10 days to approve the claim & informed me that the transmission they would use has almost 161,000 miles on it. I am going to let that sink in for a minute. They are putting a transmission with over 160,000 miles in my vehicle! This is a nightmare!

I had an issue with turbocharger. Auto was with car dealership and then I sent it to my mechanic. Both dealership technicians and technicians from my mechanic stated that turbocharger needs to be replaced. Submitted several documents. Called multiple times. Each time given different reasons why turbo not covered. Adjuster looked at auto and stated that it might be turbo charge. I would think that the technicians from BMW would be best to decide that the turbocharger needs to be repaired than a adjuster. Had to pay 2850.00 out of pocket to repair turbo charge. Will file a small claims court in Massachusetts for reimbursement. I also submitted paperwork from BMW stating turbo needs to be replaced. Will let court decide. Be careful.

I purchased this warranty on March 26, 2019 to have peace of mind. Well when it came down to needing a repair they of course find a way to weasel out of paying. My check engine light came on. I took it to get the code read. It was a underboost problem. I took it to Pep Boys May 29, 2019 for diagnostic. Well the mechanic said it was the turbocharger was bad. The warranty sent a adjuster to take photos. Based on photos they said it was the valve that was leaking and therefore would not honor the repairs. Pep Boys would not just install the valve due to the entire turbo is bad, making a whining noise nothing to do with leaking valve. I picked up my car from Pep Boys on May 1, 2019, (and canceled my policy with American Auto Shield on May 1, 2019). (I’m still covered until May 26, 2019 since I paid for this month. I just won’t get billed in June and won’t be covered in June).

I have spoken to this company twice. Once to confirm the issues regarding my truck and once to inform them about maintenance on my vehicle. BOTH times have resulted in insane wait times to actually speak to a person! On top of that, my service rep at the dealership has told me he stayed on hold for almost two hours. To top that off, I’m now STILL waiting for an inspection for my truck...gone on two weeks now! Pretty sure the dealership has way more qualified individuals to “inspect” my truck. God help you if this process does not speed up and get me back in my vehicle.

I have had this warranty for 2 yrs and have nothing but issues. They have terrible rude customer service and their response time to work with shops is truly pathetic. Unless you can afford to be without your vehicle for days or weeks they are pretty much worthless. If at all possible don’t buy one of their plans. It’s not worth pennies let alone thousands of dollars.

I am a service adviser for a dealership and deal with dozens of extended warranty claims a week. In most cases, I spend between 5-20 minutes per phone call to these companies. That is not the case with American Auto Shield. I started a claim three days ago and the timeline is as follows: Day 1, made initial call and spent 35 minutes on hold without ever getting a powertrain adviser. Called back later and was told the wait time was 1 hour, but if I called at the start of business the following day it would be much quicker.

After 3 days trying to find someone in my area that will deal with car warranty companies because of not being able to get their money having to to travel 40 miles away to a facility that they recommended and would work with them the first day. On hold for 1 hour. No callback. Next day 9:00 EST called back to attempt claim. Second day gave me an excuse of not enough info. Went back as instructed. Put on hold. Facility spoke with claims. Was put on hold. Was told they would would be contacted shortly through email.

Bottom line here folks is, I cannot express enough caution in these two companies. It is truly sad that you want the best for you and your family and instead you are hustled and mislead until the day you attempt to make a claim. Then you realize that you have just given the money you work for so tirelessly day in and day out for "This isn't covered." If you're on the fence trying to decide if you want to spend another $140.00 a month, this should give you your answer. I am a true American and not someone that has been paid to write a bad review. This are factual events that I have personally experienced since throwing my money in the trash to these fabricators.

This is the single worst customer service of my lifetime. Literally hours on hold, no callback, 4 days and counting in the shop and these people don't give a hoot. One of the worst companies in America. When a call was actually picked up, the agent was snide and dismissive. I demanded a supervisor and guess what - more hold time. 40 minutes. That person committed to part delivery that day, a day later - no parts. This company should go out of business TODAY!!!! This company clearly has ZERO leadership and exists solely to take your money. And do not let CarShield off the hook, as they contracted with these stooges to process their warranties. Do not subject yourself to the "care less" customer service protocol practiced by this disaster of an operation.

Purchased extended auto warranty for all 3 of my vehicles about 5 months ago. Took one in for repair, not covered, ok but the repair shop said they would not work with this company again due to long wait time to talk with rep. This week took a different car in for A/C service. Compressor clearly covered in my warranty but denied coverage. Spoke to soooo many people, spent over 8 hours on hold in three days while I was supposed to be “on vacation”. The dealership Repairing said they would not sit on hold with this company after the second time they called.

I'm not sure what is wrong, but it's not acceptable at all to be on hold for hours and then NO ONE IS RESPONDING, what is the value of having the warranty and you can't use it? I'm a customer for this company from last November and was committed in my payments. I need someone to call me rather to be on hold for hours. My repair shop tried to call as well with no hope for their call to be answered, My Phone number **. My repair facility number (T&K Automotive Specialists): 214-753-8611.

It has been a 3 MONTHS since I have been able to drive my car. The first time I took it in for a check engine light, the garage identified the issue, but it took almost a month to get AAS to approve the repairs. When the Inspector went out to check everything, the Company came back and denied almost half of the repairs and I ended having to pay out of pocket. Then 4 days later the check engine light came back on again and it has been an entire month that the garage has been waiting on getting the repairs approved this time. Every time the garage calls, they are on hold FOREVER and have gotten nowhere. This is the WORST Warranty Company EVER!!! I am now considering purchasing a new vehicle to avoid this nightmare!!! STAY AWAY from these CROOKS!!!

Unprofessional and inconsiderate of people time and needs met! After reading the reviews for this company, I see that they are responding and stating that they are handling these customers concerns! I’m having the same issues in regards to speaking to the right representative! I’ve been trying to speak to someone since 03/25 and today is 03/28! I’m on hold now for 22:00 minutes and was a call back list! What are you doing for your customers in regards to handling your phone ethics?

Updated on 04/12/2019: The warranty plan says three easy steps to make claims. There may be three but they for sure are not easy. After having the warranty for about two years it looks like the only thing is and smooth is paying for the warranty. There are no issues when you are giving them money. After that nothing seems to be easy or smooth. Yea after the repair shop had spent 12 hours on the phone and dealing with these guys over two days I was on my way to pay the bill myself when I told them they had 5 minutes to pay the bill because I was within 5 minutes of being there to pay for it myself. And if I must pay an approved claim because the shop can’t get hold of them then they are useless. You don’t get good ratings by taking customers money good. You get good ratings when it’s time to support your policy.

Updated on 04/09/2019: I sent the company the info they requested again on 3/27/2019, it is actually 4/08/2019 and I have still not heard a word. Just want future customers to understand that. I have been without my vehicle since 3/14/2019, the day I had it towed to my mechanic.

American Auto Shield and its President, Jason Currier, live in a magic auto fantasy land. In this land, customers don't matter. Delivering on the service people pay them for doesn't matter. And, best of all for them, legally binding contracts don't matter so they can do whatever they want! Unfortunately for Jason Currier and American Auto Shield, scamming money from customers under the pretense of providing car warranties and failing to deliver on contractual obligations are illegal activities that have very real consequences.

These people are a TOTAL RIP-OFF! You will be on hold for 2-3 hours just for the Rep to outright deny your claim, or they'll give you the runaround until you throw in the towel. It should be illegal for this company to operate in this manner and nothing is done about it. I'd would be robbed at gunpoint than be robbed by someone who I have entrusted. I will spread the word on social media, report to the BBB and hopefully they are shut down soon.

I’ve experienced all of the same problems as everyone else! It’s really sad that the phone number to purchase the warranty is different from the customer service - claims phone number goes to show! You can get someone on that line right away but try to file a claim or have your automotive shop call them 3 days and 18+ hours later and still nothing! No representative, no callback, multiple disconnects every single time! That’s their scam - to drive innocent people crazy and waste the poor mechanics time! How is this company still operating? This is not okay. I demand a refund. And their warranty prices are not cheap. $200 a month for this! NO THANK YOU. I give them 0 stars. I hope they get shut down!

I wish I had read these reviews before purchase. I have a 2003 Honda Odyssey. I am an older single woman who decided to purchase this warranty for safety reasons. Recently I have tried to start my vehicle only to find the battery has been drained. The last thing I want is to be stranded somewhere alone waiting for help.