American Auto Shield

The representative really worked hard today to ensure that my claim went to the correct office. My vehicle has been in the auto shop since my claim filed on 6/23/2020 and I was given the incorrect email address several times before I reached the representative today. I sent my information 5 times to the email given to me on 7/10/2020 to find out today the person that gave me the email did not spell it out to me correctly. However, the emails I sent did show that it went through so I was unaware they never received my documents oil change.

I called to get some basic information about my policy and spoke with an exceptional representative. I wish I was better at remembering names but she helped me by locating my policy and answered all my questions with compassion and eagerness. All of my many questions were answered and with one call I feel like I have all I need to be comfortable with moving forward in the claims process. She made sure to connect with me as opposed to just giving me what I called for. This is the kind of interaction that makes me feel like we made a good decision when purchasing this policy. What makes this even more impressive is this level of service and care came from someone I know is busy as it took several minutes of waiting for a call back.

I don't usually leave reviews. However, today I was impressed with how well I was treated - not only because my claim was accepted. The rep, Kevin, was able to let me know the exact coverages of our agreement and was kind enough to call the repair shop and coordinate repairs. The shop owner, who had previously told me "these companies never cover anything..." commented how well he was treated by Kevin and he was impressed with the service supplied. If I could give six stars for the customer service, I would. When I signed up for this service, I was skeptical - now I'm a convert.

Vickie ** great to talk to. I have been paying $135 a month for a year now on a 03 Mercedes SL500. I have had it 3 times at a shop and have never had anything covered By Car Shield to date. I thought a tow was free the first time I needed but was quoted $85 to tow 10 miles so I had to use my AAA car for free towing. I asked if I needed different type coverage and she is investigating a Aluminum Electronics package since I just spent $3500 for a pre 100k mileage service. I have only driven the car about 600 miles in the last year. I will be driving in the spring and this car has a lot of hydraulics and module control units.

When I got my contract from Auto Shield I thought better to have it than not and did not really expect to ever have to use it and within 3 months my Dodge Ram 1500 4x4 had major transmission and rear end problems. Not sure yet what the problem is but when I called Auto Shield they were the most professional group and left me feeling good about my decision to have a contract with them. Everyone should get a contract with them and you will be satisfied believe me.

My vehicle has been at Gunn Nissan in San Antonio since July 23rd, about when you began to have problems. We tried and tried to get my repairs approved, now, I think I might finally get my car fixed.

Just want your monthly payments. In case you need car repair you have to pay out of your pocket. I have Toyota 2017 and got water pump was making some sound and never got paid so I have to pay out of my pocket.

My experience on the phone was most pleasant and my representative was the best like my god and I would definitely recommend this auto warranty to my friends as well as family members. It just seems like you guys & girls have the people's best interest at heart. I am humble...

Repair of my Town & Country. Too long on hold to get auth. My car tied up a tech and bay for 7 hrs. The actual diagnosis took 15 mins and repair took less than 45 mins. The rest of the time was waiting for callbacks and waiting on hold for over 2 hrs.

The reputable transmission shop I took my truck to said that this company is not to be trusted, as he has had to deal with them in the past. My truck was in the shop for like 8 days and I barely heard a word from anyone. I'm the 3rd owner and I do not have all the records via a printed receipt and yet do not dispute that there has never been a transmission fluid change because it was not on the list of recommended maintenance. Also, why ask a guy at a transmission shop for my records and not ask me? And, my shop also said they they will send over a used controller and he doesn't recommend using a used controller, especially in a $60,000 Truck. Not to mention, the hours the shop and I have spent either on hold, or waiting for a call back. The average time to even hear a human voice is 45 mins to an hour.