American Auto Shield

S/O to Juliette who is a representative from Car Shield who took the time to address my concern and resolved my question when I called yesterday on 2/26/21. I was completely satisfied and she was able to have my monthly payment due date adjusted in order for me to organize my financial obligations to what’s best for me. A friend of mine is in the market of buying a car soon so I’ll definitely will be recommending Car Shield to him. Since I have a decent social media following over 20k views on Snapchat for every story I post I’ll post one today saying whoever doesn’t have car warranty coverage needs to sign up with Car Shield and ask for Juliette. Tell her Earth’s Finest Emcee sent you.???? Thank you Juliette and thanks for the laughter pronouncing my last name!!?? #TruShoutout on Saturdays with DrewB® on #Snapchat???

Your representatives helped me with an extremely distasteful experience with a dealership I trusted. On Day 1 they lost my car and denied having spoken with the towing company. I finally had to tell them to stop looking for the car, look for a car with a life-sized doll in the back seat. Then after repairs they tried to add a charge of $22 claiming it was the tax not covered by CarShield. After I verified that CarShield covered the tax, they changed their story. I guess it was AutoShield that reviewed all of the claim and charges to sort out the charges presented. The Service Manager then claimed the charge was for shop supplies totaling $17.55, which they rounded up to $20 - no explanation. All along the way your representatives hung with me, going the extra mile to be sure I received the satisfaction I was promised.

My wife's 2016 Chevy Suburban starting acting up this past Saturday evening. Check engine light came on and it was running very rough. We immediately took it to the dealer not far from home. Though they were closed we dropped our keys in the overnight box. Monday morning comes and I receive a call from my dealer, a bad ignition coil was the issue. I let the service manager know I have a contract with American Auto Shield. I have the contract number and claims number to the service department. They called me back 15 mins later saying it’s covered and its paid for!! (Well, minus my deductible!) My wife and I picked up her car by 9am this morning! American Auto Shield, thank you for doing such a great job today for me and my family!

The representative really worked hard today to ensure that my claim went to the correct office. My vehicle has been in the auto shop since my claim filed on 6/23/2020 and I was given the incorrect email address several times before I reached the representative today. I sent my information 5 times to the email given to me on 7/10/2020 to find out today the person that gave me the email did not spell it out to me correctly. However, the emails I sent did show that it went through so I was unaware they never received my documents oil change.

I called to get some basic information about my policy and spoke with an exceptional representative. I wish I was better at remembering names but she helped me by locating my policy and answered all my questions with compassion and eagerness. All of my many questions were answered and with one call I feel like I have all I need to be comfortable with moving forward in the claims process. She made sure to connect with me as opposed to just giving me what I called for. This is the kind of interaction that makes me feel like we made a good decision when purchasing this policy. What makes this even more impressive is this level of service and care came from someone I know is busy as it took several minutes of waiting for a call back.

My experience was excellent. Spoke to a well informed representative. Wish all representatives were so kind and well informed as she. I would give her 10 stars. Keep her in mind and take good care of her.

Excellent response. The Service Dept. at Bill Carone in Wallace, NC Suggested that they had problem reaching CarShield. I called and was given the direct number for claims. I called the service Dept.at Bill Carone - Wallace, NC and gave them the number and informed them that they need to call and give to Car Shield the Contract number and the repair that needed to be completed they told me it was the Transmission. Car Shield would rent me a vehicle to drive while they make repairs. Thank you Car Shield. Jeralene **.

It's a shame none of the work was covered by this package we bought. After all the hoops we are going to have to jump through in the coming months to find the ultimate problem (burning oil) we may end up paying for everything out-of-pocket anyway - makes us wonder why did we purchase this package????

Prompt service and attentive to my needs in a timely manner. Would recommend them to all friends and family. Asked for an extension and without hesitation was granted my wishes. Fast easy and very friendly customer service.

I was happy with the assistance I received. One thing I was not happy with is that, I guess, I am not eligible for the Platinum Plan and I am not sure why, That Plan will cover more on my vehicle than I have and I wondered why I cant have it or can I.