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American Auto Shield

American Auto Shield
Overall Satisfaction Rating 2.87/5
  • 5 stars
    14
  • 4 stars
    6
  • 3 stars
    1
  • 2 stars
    1
  • 1 stars
    38
Based on 60 ratings submitted in the last year
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    Since 2002, American Auto Shield (AAS) has provided Vehicle Service Contracts offering superior coverage and a simplified claims process. AAS offers insured auto, ATV, motorcycle and off-road motorcycle coverage for dealers, agents, direct marketers, membership organizations and lenders.

    American Auto Shield customers have access to 24/7 online support and claim filing. As an added level of security for their customers, AAS Vehicle Service Contracts are backed by A.M. Best Company 'A' rated insurers.

    Vehicle Service Contract coverage from American Auto Shield helps customers avoid costly repairs and protects the value of their vehicles beyond what a manufacturer's warranty provides.

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    BOTTOM LINE

    American Auto Shield’s coverage options will satisfy most needs. Although American Auto Shield only works through dealerships, their large number of plans and acceptance of high-mileage and older cars make them a good choice.

    PROS

    • Large number of plans available
    • Lenient age/mileage requirements
    • Motorcycle/ATV coverage
    • Monthly plans available

    CONS

    • Only sold through dealerships
    • Expensive towing fee

    Top American Auto Shield Reviews

    Rated with 5 stars
    profile pic of the author
    Verified Reviewer

    They handled my claim as promised and followed through with me in a timely manner. It was a serious issue and a large claim … Thank you Auto Shield.

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    Rated with 5 stars
    Verified Reviewer

    I was accepted and given a great deal on an extended warranty for my car. This completely made my day. I am going to recommend them to my friends and family. I don't have anxiety planning a trip to visit a friend of mine who lives 5 hours away from me.

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      American Auto Shield plans

      American Auto Shield offers four plans. The most comprehensive plans are the Diamond and Platinum plans. The Diamond plan is the most comprehensive plan that American Auto Shield offers.

      The Platinum plan and Deluxe plan both have component coverage, but the Platinum plan has slightly more coverage. There are also optional customizable coverage packages that customers can tack on.

       PlatinumDiamond
      Type of coverageComponentExclusionary
      Car age limit20 years9 years
      Mileage limit100,000 miles90,000 miles

      American Auto Shield has two powertrain coverage plans: Powertrain and PT Gold. Powertrain is the more basic and affordable plan, while PT Gold offers more coverage.

       PowertrainPT Gold
      Type of coveragePowertrainExpanded Powertrain
      Car age limit25 years25 years
      Mileage limit250,000 miles200,000 miles

      American Auto Shield coverage

      Customers can submit American Auto Shield claims online when their vehicle needs repairs. American Auto Shield service contracts are available for cars up to 25 years old. This is much older than most companies will cover. The mileage limit is 300,000 miles, which is also high. American Auto Shield offers 24/7 customer service, available both by phone and online chat.

      Rental reimbursements are $40 a day for up to four days. That’s $160 in total. This is an average rental reimbursement policy. American Auto Shield offers towing coverage of up to $75 per occurrence. Most extended auto warranties, however, allow for complimentary towing with every plan.

      Do we recommend American Auto Shield?

      American Auto Shield might be a good extended auto warranty provider for you if you have an older car with high mileage. Their additional benefits leave something to be desired, but their wide array of coverage options mean most customers will be able to find an extended warranty that works for them. Plus, American Auto Shield is able to cover motorcycles and ATVs.

      American Auto Shield Reviews

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      Page 1 Reviews 1 - 10
      Rated with 5 stars
      Verified Reviewer Verified Buyer
      Original review: Feb. 25, 2020

      The company was a better value than the dealership and the only issue I've had so far and the last few years with them was the tow truck division. The drivers are usually trying to get up to $400 a tow and should not be allowed to participate if they are not providing a reasonable service fee.

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      Rated with 4 stars
      Verified Reviewer Verified Buyer
      Original review: Feb. 20, 2020

      Motor mounts. The mechanic had hard time getting paid for the labor that he build for. Form after form had to be repeated. When he finally got the payment information he had to get a hold of you again for the name of the company that would be going on the form which held me up longer.

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        Rated with 4 stars
        Verified Reviewer Verified Buyer
        Original review: Feb. 13, 2020

        Vickie ** great to talk to. I have been paying $135 a month for a year now on a 03 Mercedes SL500. I have had it 3 times at a shop and have never had anything covered By Car Shield to date. I thought a tow was free the first time I needed but was quoted $85 to tow 10 miles so I had to use my AAA car for free towing. I asked if I needed different type coverage and she is investigating a Aluminum Electronics package since I just spent $3500 for a pre 100k mileage service. I have only driven the car about 600 miles in the last year. I will be driving in the spring and this car has a lot of hydraulics and module control units.

        I want to know if I would be covered if anything comes up there since I know the engine and transmission are sound or the dealer would definitely have told me. She is checking on those ?s before I consider raising my monthly premium to make sure I am covered on all the electronics of the car. She stated I had free towing up to $75 but when I first called last year, as I said the woman told me $85 to tow! Without the expenses I questioned covered then so far I have spent $1350 and gotten nothing. She is actually making the difference to keep me from just cancelling all together. She stated I should not have been quoted a $85 charge to tow the car 10 miles, it should of been free with my policy. 1 star on previous customer service until Vickie got me to a 4 star today.

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        Rated with 5 stars
        Verified Reviewer Verified Buyer
        Original review: Jan. 23, 2020

        Waited 9.52 minutes before Professional Brooke answered. Explained I started new job Jan 2; off days Thursday, Friday, Sunday; don't need rental. After riding 10 yrs on moped/scooter, will not ride 11 miles to work and back; have medical issues and Dr's orders to rest and relax these 2 days. Brook assured me to not wait until next Th/Fri; to drop the car off at repair shop Friday. Brook assured me insurance adjuster will be there sometime Friday.

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        Rated with 5 stars
        Verified Reviewer Verified Buyer
        Original review: Dec. 30, 2019

        When I got my contract from Auto Shield I thought better to have it than not and did not really expect to ever have to use it and within 3 months my Dodge Ram 1500 4x4 had major transmission and rear end problems. Not sure yet what the problem is but when I called Auto Shield they were the most professional group and left me feeling good about my decision to have a contract with them. Everyone should get a contract with them and you will be satisfied believe me.

        Dr. Thomas **, Ph.D

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        Rated with 5 stars
        Verified Reviewer Verified Buyer
        Original review: March 28, 2020

        Water pump went out on car. My mechanic made the call to file the claim for the repair that needed to be taken car of on my car. The agent was courteous in handling the claim with the mechanic and things were taken care of in a very professional manner.

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        Rated with 3 stars
        Verified Reviewer Verified Buyer
        Original review: March 27, 2020

        Was very disappointed to learn that after finding a leak in a radiator hose that all hoses were needing replacement for a cost of $3500 including labor. NONE of which is covered under my Gold Shield policy with Car Shield/Auto Shield. Especially disappointed after watching all these wonderful commercials on CNN as how Car Shield protects me against high auto repairs. You would think SOME PORTION would be covered. Very misleading. Not even anything in fine print nor do they specifically specify that hoses aren’t covered (they’re just not included) in the contract.

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        Rated with 5 stars
        Verified Reviewer Verified Buyer
        Original review: March 19, 2020

        Tire change. Service was done in a timely manner. Sales associate was very respectable and the courtesy of the tow truck service was great. Would recommend to friends and family. Most awesome service. Love that I didn't have any out-of-pocket expenses. Thank you.

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        Rated with 4 stars
        Verified Reviewer Verified Buyer
        Original review: March 16, 2020

        After three weeks and numerous phone calls, without our truck you finally approved to cover turbo. We will wait to see how the next time goes. Had one of your rep hang up on me. If you want further info call **.

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        Rated with 5 stars
        Verified Reviewer Verified Buyer
        Original review: March 14, 2020

        Called in because auto shop said reimbursement cost of radiator was not enough. Agent at auto shield said $305.00 was most they would pay. Explained procedures I understand that we don’t want to over pay. Hope I can get my car fixed.

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          American Auto Shield Company Information

          Company Name:
          American Auto Shield
          Year Founded:
          2002
          Formerly Named:
          American Auto Shield
          Address:
          1597 Cole Boulevard, Suite 200
          City:
          Lakewood
          State/Province:
          CO
          Postal Code:
          80401
          Country:
          United States
          Phone:
          800.531.1925
          Fax:
          303.420.4722
          Website:
          americanautoshield.com

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