American Auto Shield

I took my car to BMW and was told that my vehicle was in need of a radiator replacement, hose that is a part of the radiator and 2 additional parts replaced. The 2 additional parts weren’t covered. Fine, no problem however, the radiator is covered but the hose is not covered. Correction, a BMW hose is not covered but an off brand is covered. Fine. The American Shield personnel told BMW to have me call and confirm that I would accept the off-market hose. I told him that’s fine, then BMW went on to say that the radiator was approved and that it would be shipped from autozone that same day, actually, it was Friday, September 14, 2018. They don’t provide rental cars, they supposedly reimburse you.

Very happy with knowledge & courtesy of 3 customer service reps so far. Very happy with service provided & value for my monthly payment. Not happy about length of time on phone to get things cleared. Mechanic was so frustrated that he won't call again, so I have to find a new repair shop.

Just called and filed a claim after I have been out of town for work... and told I will not receive an AC repair because I was pre-existing... which is untrue. I’m driving in 90 degree weather and need a solution... I’m a single father and don’t want my young 4 year old in a hot car. Please let me know other options besides no.

The folks I did talk with, were very nice and knew what they were talking about. I like that. Some places you call and get shuffled to four or five different place before you get to whom you need to talk to. By that time you forget what you called about.

Tried to cancel my contract within the 30 day period, was informed I had to do that in writing within 8 days including the weekend, if not received in that time frame no refund, I was canceling due the fact they misrepresented the service, I have a 2002 Chevy Impala with 70,000 miles and is in as new condition worth around 4000-5000, when I received my contract in the mail and reading through it, it stated they would only cover the amount of repair up to the trade in amount the blue book states, which in my case was 1650.00 and going down every year (I had a 4yr+ 66,000 more miles of coverage) for a total cost of 2993.00 so I called them and they said, "No. That wasn't correct" that everything was cover in the premium plan I had, but I reading the fine print I honestly don't believe them.

I received a scary official looking, disturbing letter with a bold 72pt large font warning stating that my vehicle warranty was about to expire and urged me to call immediately. Although I told the person multiple times that I did not want the insurance, he would not stop insisting and would not let me off the phone until his sale was made. I called to cancel shortly in April 2014 after receiving their materials, but as I called, the representative would not honor my cancellation, making it difficult for me to cancel, conned with scare tactics into forcefully keeping the insurance that I did not want or need. I was in communication with Mr. Doug ** who seemed less than interested by the UDAAP violation I presented to him, or to resolve the company scam.

Repair Jeep Gr Cherokee 2005 - First time use of policy. Was just told I needed someone from CARCHEX to look at the car before work was ok'd. No one told me they need to see it first when I called. After paying for plan want to use it. I was told to get a bid and we did from the Jeep dealer. This car is in good condition and I want to drive it for many years now that I am retired. Hopeful this will come to a good conclusion.

My Ford Fusion died at a turn lane on busy highway where speed limit is 65 mph. Just had vehicle inspection done 2 months prior. This car sends me health reports. I waited off highway and tried starting it 2 more times. It started and I got off highway. Ford mechanic says internal water pump broke and ruined the engine. It sends coolant into engine and broken parts. American Auto Shield says I'm negligent in driving my car after it died, to get off highway where I waited for tow truck. I should of stayed on highway, obstructing traffic I guess.

This is the third time I have tried to use this policy only to find that the required work is not covered. \The representative was courteous and efficient. She reviewed the coverage with me. This policy only covers the BIG stuff. My fault for not reading carefully. This is expensive coverage for powertrain only. There are many restrictions. Let the buyer beware. Read it carefully.

I was very concerned about the cost to repair my car and really did not know what to do. She was patient kind and very knowledgeable. I really appreciated her. This is my very first experience with your company and I must say, first impression have made me a believer in you. Her name was Eawwma, not sure of spelling,

My parents are in their 70’s & purchased a warranty for several thousand dollars. It was sold to them as something they could count on & provide security when it came to potential repairs they might need down the road. BUT when they attempted to file a claim (even with the assistance of the repair shop) they either sat on hold for HOURS or got the runaround about what was needed to proceed with the claim because they would submit documentation then be told they needed something else - REPEATEDLY!!! This has gone on for MONTHS!!!

Use American Auto Shield for both our cars. Made repair claims on my wife's car and had no problems with the payment settlements. So far value for peace on mind as we do drive far afield on vacations.

My vehicle had NO oil pressure and also needed a new radiator. They sent out a person to inspect the car at my mechanic. This was 2 weeks ago and I and my mechanic have been going back and forth with them and they just string you along!! I was told yesterday with my mechanic on a 3 way phone call that someone would get back to me today by 12 noon! Guess what. NO CALL!!! No resolution! I fought with them on the phone tonight to no avail. They lied about several things and put words in your mouth that you never said!!! I WOULD NEVER BUY ANOTHER CAR WARRANTY! My mechanic said that they are a waste of money. I also had to rent a car for the past 2 weeks which as we all know is not cheap, cost me over $400!! I am done with this company!! I wish I would have known this sooner! Anybody who gives them a good rating is crazy!! PEOPLE BEWARE! I see now that there are tons of complaints with this company and I see why!

The dealership submitted claim to AAS ADMINISTRATOR on Wednesday, July 11th, 2018 that the 1994 Oldsmobile Cutlass Supreme S a/c compressor and component parts needed to be replaced due to clutch assembly and housing breakdown. Serpentine Belt sustained fray damage to belt edging. Keith had the auto at dealership, Thursday, July 5th, 2018 for a/c service due to hot air blowing and also noted the fan belt began to fray from outer edges to center, too! But, back to dealers, 6 days later, Wednesday, July 11th, 2018... diagnosed a/c compressor failure, Serpentine Belt frayed from damaged a/c compressor.

Well first claim was denied because I was 54 miles away from the 1,000 initial miles. Second claim denied because they said I only have a powertrain warranty. When I called to buy contract I asked for the top of the line one that covers everything. Cost me almost $4 grand. Now I am way over 2,000 miles and my engine valve cover gasket is leaking engine oil. They tell me it's not covered part. My seal on my windshield wiper pump is leaking, they said it's not covered. My computerized tire monitoring system is failing on my BMW 335i, they said it's not covered. I will be canceling my contract as soon as I can and contacting my attorney about the hidden red tape and false claims when you purchase something online or over the phone but get a contract in the mail that's totally opposite. Very dissatisfied.

I was impressed by this new car services that help reduce the high cost of repairs, provides ease of mind knowing the company will take care of the issues (i,e, claims, repairs, etc), doing the works for us at a reduced or discounted rate.

My experience was an absolute nightmare, and as of this date, I still haven't had a final review or response from AAS. Every time I have followed up to have the claim reviewed, I was passed from one person to another. The car sat on the rack at a reputable repair shop for over a week, and even when the adjuster came and reviewed the needed repairs, he agreed it was a valid claim and recommended the repairs be covered. Even after the adjuster's report, we were told it needed to go under further review... Two days into the claim process, I have a message saved on my phone from an AAS representative, which said the claim was going to be covered. I've told every representative I've spoken to about the initial message, but to date, it's fallen on deaf ears.

AAS has done nothing but give me trouble, headaches, problems, and complications when it came to covering my Volvo C30. In total, they have covered less than 10% of what they told me was going to be coverable, but apparently I missed the 3-point font on the "contract" that everything was actually not covered -- very clever.

I had a breakdown on the weekend. My coolant fan broke apart and the parts cut my radiator. I took it to a major service center and had to give them permission to fix the car as no one was available because of it being a weekend. I called on Monday morning to file claim and was told the fan that caused damage to radiator was not covered so the radiator was not covered either. My entire bill was 14443.17. The entire claim was denied and was not negotiated, sorry. This company has loopholes and other than taking your money they stand behind nothing. I suggest you get out of your contract as soon as possible. To get out of the contract and receive a prorated refund takes another act of Congress. I am very very dissatisfied and hope to save someone else my misery.

Went from Leonard to Jacquline, to Payton who gave me the runaround. I requested that the contract be canceled on April 3rd. "O dear. Your car motor will blow up then what will you do?" I told her I wanted to cancel now and I am in a hurry. "I can call you back," Payton said. "No cancel it now." "What if the motor blows up?" "I will handle it". I told her it is within the time period and she still played this game of what if the motor blows up? Why do you want to cancel she said? "Because I have seen so many bad reviews right here on Consumer Affairs." Where did you see these reviews? We are a good company and cannot understand why you want to cancel. Tell me why you want to cancel."

If I could give them less than 1 star I would! At least they are consistent with two things, collecting money & "the run around". My truck has been in the shop for 23 days & they still have not authorized the repairs. Today I tried to have them conference my shop & I to review the amount they were authorizing but the adjuster. Barry told me he wasn't going to waste 15-20 minutes waiting for his supervisor to issue a payment code. Every time I call I get a different story than what is being told to my shop. My policy did not come until after they collected my initial payment, had it come earlier I would have never signed up.

I purchased the gold warranty package for my 2008 BMW. The adjuster finds parts online from Autozone so you don't get OEM parts unless you pay the difference. Who can afford to pay the difference when you're paying them monthly. My car needed a water pump and thermostat. They tell you to find a shop that allows you to send in your own parts. WOW so they can send them from Autozone.

I am not alone in this fight for some type of justice with this company. The response to the bad reviews all sound the same. "Contact us directly," but when you do contact them they will give you the runaround & say "Did you read the contract?" Their contract arrives AFTER they take your money, & you don't realize that they never intend on paying for your repairs until you try to make your first claim. My F350 was at the Ford dealership & needed $4,000 in repairs. This company only agreed to pay $150.00. With the GOLD package that I was told would cover ALL repairs. Then, they would not accept Ford's parts. So, in order for me to receive the $150 I would have to find a shop that would accept the cheap parts their adjuster found online.

Well over a week now, run around after run around from CarChex would sold the POS warranty and American Auto Shield. I'd call the folks at AAS morons, but they'd probably consider it a compliment. I was lied to from day one via Nikki at CarChex saying my Mercedes could have OEM parts put back on the car - which is the ONLY reason I bought the 5500.00 warranty. Now I find out via AAS only aftermarket, and they only go by 1 book for repair hours. They are offering me 1/2 of what it costs to repair my car - a front right drive axle. But the worst overall issue... I either pay the 1500.00 difference or take it to another shop... here's the kicker, they won't tell me ANY shop in town that can do the work, will accept their warranty payment, also accept the warranty company mailing the parts to the repair shop, and then use the same repair guide for the hours.

I recently became a customer American Auto Shield through CarShield. A few days ago I was going down the road in the speed bump scrape the bottom of my car. Oil pouring out profusely. I contacted the claims department for American Auto Shield. They told me to find a qualified auto repair shop. I even told them the situation about the bottom of my car being scraped by a speed hump. The representative told me they'll be no problem just find a qualified auto repair dealer. I contacted the dealer and call the administrator which is American Auto Shield and told them the situation cause I was trying to get roadside assistance. Representative I was excluded from my policy because I had a collision.

Time consuming, Labor intensive, unfair. Deny paying for items. Require dealership to completely disassemble and then wait 48 hours. Dealerships cannot do this easily if the car cannot be moved after disassembly. Also, you must wait at dealership for an additional hour after you sign all paperwork to confirm payment. Absolutely terrible customer service and they knowingly lie to the dealership and the customer. Do not waste your money. Terrible company.

Never had to use a warranty on any of cars, this has got to be the worse experience in my life these guys. My car has be at the dealer Tallahassee Dodge Chrysler Jeep since January 25 and I have talk to several customer rep. The first I talk to was really nice Ms. ** who took my info down and told what I need to do along with my claim number.

BEWARE of this company, they will do anything not to pay a claim. We paid almost $4000 for this policy, have never made a claim (even though some repairs we have done would have been covered but we needed them done ASAP so we paid out of pocket). Carsure (who sold this policy to us on behalf of AAS) did not disclose all pertinent information regarding this policy and contract terms, nor did we even see a contract. They led us to believe this warranty was through Ford. Many things were said just to make the sale. Now we are trying to make a claim for the first time as our truck sits at a shop in pieces for weeks, and American Auto Shield refuses to pay.

Salesman claimed everything was covered in engine and trans. 18 months later engine fails. I supply 3 years proof of oil changes. I am renting a car for 2 weeks waiting for them. Then they look at pictures and deny claim. Contamination in my engine from oil. Over $3000 to fix and they are covering zero. Runaround on the phone. Will be filing a claim in small claims court as this is everything that people claim is an extended insurance scam. Businesses like this should be shut down for taking advantage of people.

My truck is at the dealership, teardown took forever, they ended up removing my engine take it all apart. Then I had to wait for inspection. That was done, had to wait more. Then claim was accepted and processed. My new engine was on the way. Well the vendor says the carrier delivered it… dealer has no engine, when the carrier was asked to produce a receipt, all it has is squiggly lines, unreadable, no name. So there is no engine. They said they would email the engine vendor… email?? Why not just pick up the phone and call them?? I asked what happens if this engine is not found? Answer… “I don't know… it's never happened before.”