American Auto Shield

I had a warranty with American Shield the I paid a diagnostic charge to check my vehicle. They found the problem that it was the needed to be replaced. The dealership sent all the info that they found and the adjuster basically told them that in order to get it replaced they would have to tear it down and I would be responsible for the tear down. Dealer told me it would around 2000.00 to tear it down and if it was not something that is covered I would be responsible. What it has is a broken timing gear and the policy I have says it is covered. They are basically telling the dealership they don’t know what they are doing so I am going to be filing a lawsuit against American shield for saying they cover parts and do not. Waited almost three weeks for an adjuster respond to dealer. I would not recommend this company. They are crooks.

CANCEL MY EXTENSION AND REIMBURSEMENT AND PAY ME THE DATES. Beware of American Auto Shield Claims Information provided by CarShield. I ask for an amount per month and when you have the problem they disappear and don't respond to me. they reimbursed 0 for an engine problem. I think it's fair to make a class action. to me they created a damage because the repair was waiting to American Auto Shield Claims Information provided by CarShield. now I contact a lawyer to sue them. they didn't give neither tow truck nor rental car. I will make the claim and ask for damages with my attorney in court. Terrible experience.

Purchased a Mechanical Breakdown Insurance Policy from AASI approximately eight months ago. Six months later my vehicle began having shifting and acceleration problems. Immediately I took the vehicle into a local dealership for repair. After completing diagnostics, the dealership recommended replacement of the transmission. AASI refused to accept the diagnostic result and requested further testing at my cost. This was completed and a partial repair was authorized, though the dealership stood by their original recommendation. When the repair failed to correct the issues, AASI was again asked to authorize replacement of the transmission. AASI has requested further testing, again at my expense. Nearly two months later I am still waiting for authorization and repair. Over the years, I have owned many vehicles and repair warranties. This continues to be the worst experience I have had with any such company.

I have been paying for 4 years on this warranty and had not had any problems with car. I had a power train issue and the adjustor did not feel that the diagnosis that the repair shop was sufficient and requested tear down of the transmission. Warranty used section f of need to tear down transmission to make sure it is bad. The mechanic had already diagnosed then an adjustor said no. Why do you pay for service not only did I take it to a shop that was name by them but I had to foot a $400 to be diagnosed that the warranty co did not pay. Lousy lousy service.

This company will lie to you about what they will cover. They make the contract vague enough so they can get out of covering any repairs. They will leave you high and dry and not cover anything. They will rip you off for monthly premiums for years and still not help you out when you need it. This company is criminal!

From the very start it's been an uphill battle trying to get work done, along with trying to get a loaner car after 8 days of trying, still work is at a standstill on a job that should have taken 3 days max...and I didn't give it a 5 star rating, 2 at best.

This is the 3rd time I have to call on the status of my claim. 1st time was to report a claim, then was told to have repair shop call. Repair shop called and got NEW person who would need to check to find out if part was covered. NEVER heard back from Rep at Auto Shield. I called again, almost 2 weeks later to find out what was happening and was told repair shop needs to call to put in a claim. They need to get their ACT together. VERY POOR SERVICE. Think twice about this company.

I am requesting an Arbitration Hearing to Dispute the Devaluing of my Warranty on My 2015 Chevrolet Suburban that I Had Towed to Terry Cullen Chevrolet to have My Vehicle Scanned because the Check Engine Light came on the night Before(!). My warranty was Devalued Because Adjuster (known to me as Chris H) Informed Me that my Warranty was Devalued Because of carbon buildup in Cylinder #7 As per the Inspector's pictures/report which showed the Cylinder Valve Head (It’s) Intake/& Exhaust ports from Cylinder #7 on the head (itself). The pictures also showcased the intake manifold of cylinder #7 as well as a Random Additional Picture Of the Engine Block Piston Head from Cylinder # (3.). I spoke w/ Chris H & he said the problem came from the carbon buildup which prevented the Cylinder from functioning Correctly.

There are around 46 paragraphs in the EXCLUSIONS section. I needed a fuel pressure sensor switch replaced in the fuel system. I have Platinum coverage and in the coverage summary it indicates, "fuel Delivery System" is covered. Reading much further on page 9 of 16 it excludes emissions control devices required by the government. Read your contract thoroughly. Not doing so or not remembering specifics cost me $700+.

THE ABSOLUTE WORST! I've been without my car for over two (going on three weeks) due to the ineptitude of this insurance company. My mechanic has done EVERYTHING they requested, two diagnostics, a breakdown of my transmission, pictures of the pieces in question all for them to then say they have to send someone out to inspect the parts! FOR WHAT?! YOU ALREADY KNOW WHATS WRONG FROM THE TWO DIAGNOSTICS!!! They do nothing so you pay out a majority of the work so you can get your car back.