American Auto Shield

I was accepted and given a great deal on an extended warranty for my car. This completely made my day. I am going to recommend them to my friends and family. I don't have anxiety planning a trip to visit a friend of mine who lives 5 hours away from me.

I have had an extended warranty plan with American Auto Shield for 5 years, my agent was great with explaining every detail to me and happy to answer any questions I might have. More than anything is that everything was exactly what he told me it would be. Therefore I had no surprises! Also, not every dealership welcomes the idea of an extended warranty. In fact, in my experience, they hate that you have one and try to give you a hard time, but the folks at American Auto Shield have been very helpful with stepping in and assisting if and when I needed them to. So now that I have the option to renew my contract, I'm happy to do so because they have saved me over $2000 in out of pocket expense and have been nothing but patient, friendly and professional. Yes, the plans can be expensive in the long run but definitely worth it! I highly recommend them.

I was concerned at first due to the fact that I felt like I might be getting the runaround. This was not the case. They handled my claim as promised and followed through with me in a timely manner. It was a serious issue and a large claim. They paid it and even covered things I wasn’t sure they would without hassle. I originally gave them a two star but want to upgrade it to a five. Thank you Auto Shield.

I was completely happy with American Auto Shield. The A/C quit all together. I called American Auto Shield and they gave me a case number. I brought my car to Philpott Toyota. They found several problems. Phillpot called American Auto Shield. An inspector came and agreed with the findings. My car was fixed and I was totally happy with the repairs on my car. I thank you. I have already told my friends how happy I am with my American Auto Shield. Thank you very much!

The folks I did talk with, were very nice and knew what they were talking about. I like that. Some places you call and get shuffled to four or five different place before you get to whom you need to talk to. By that time you forget what you called about.

I decided to go with this company for my extended warranty on my car and at first I couldn't say anything nicer about them. The payments were low every month, like $60.00 per month. There was no long term contract and I could cancel anytime. Maybe 3 months after I did this my transmission went out in my 2007 Nissan Altima. The only bad about the claims process was that it took like 4 weeks, but they honored what they said was covered and sent me a transmission to the transmission specialist which was my choice because it didn't call for much out of my pocket.

I have given up on American Auto Shield and requesting a full refund of my policy. I have a Mercedes C300 which any repair on this vehicle is not cheap. My car was towed into the a Board Certified Mercedes Benz repair facility in January 2019 and the mechanic immediately deemed it was the transmission. AAS claims requested that the mechanic tear down the engine to pinpoint determining factor, it falls under my powertrain warranty which was the purpose of the warranty in the first place. The mechanic informed me it's a very costly process and if AAS determines the issue does not fall under the powertrain warranty then I will be stuck with the costly bill.

I have a Service Contract. My car has experienced a failure of major proportion. It was brought to an Dealership and AAS was contacted. Both myself, and the Service Manager have bent over backwards to get work done. AAS will not deal with me, and have required the dealership to provide additional information, which they have done multiple times. The service manager can not wait 30-60 minutes on hold, although she has done so. Bottom line - No progress or work for 2 months. Legal action is my next step.

If you are reading this, good job on doing your research. If you want to waste money, purchasing a warranty through this company is the best way to do it. I hope you read your contract and have a lawyer ready if anything happens to your expensive asset, you are try to "protect". I have wasted valuable time in my life dealing with this company, and regret even considering them. If you have a claim I hope you a lot hours for being on hold, only to be told you are not as smart as they are, which if you purchased a Warranty from a 1.5 star company then they might be right, they sure got me, for hundreds of dollars, my asset is still, broken. If you read this and still go through with it, take heed on what I said on line 3. I hope you have a better experience. This post will probably be placed at the bottom of the review list. Have a Good Day, and Good Luck.

I recently filed a claim with American Auto Shield for transmission failure. After almost a week of waiting and multiple calls to them for updates I was told my Jeep had a six inch lift and an aftermarket hood therefore my claim was denied. When I took my Jeep to an ASE certified mechanic it certainly didn’t have a 6 in lift and I’m pretty sure they didn’t install one for me without charge. And a hood certainly has everything to do with a transmission failure. Stay away from these crooks.