American Auto Shield

My car has been in the shop for almost 6 weeks and AAS continues to keep asking for additional information from the shop I took my car to. The shop has provided everything along the way. Once they do, they ask for something else, then something else. It is a continuous process of digging and digging for a reason to void the warranty. Each time to no avail. I work in healthcare and deal with insurance companies who constantly look for ways to deny claims in the hope the patient will pay out of pocket. This is exactly what AAS is trying to do.

I purchased their extended warranty (maximum care coverage) for my 2010 Ford Focus 11/06/2014 after my extended warranty (purchased from dealer) expired. I was led to believe that the Maximum Care Coverage policy was QUITE extensive in its coverage! After paying them $2935.00 and having a $100.00 deductible I had a tire pressure sensor fault only to find out that it is NOT covered (nor are ANY electronic components, INCLUDING the main computer)!!! I am left believing that I have purchased a VIRTUALLY USELESS warranty!! Apparently ONLY MECHANICAL failures are covered!! SEALS are NOT covered unless they must be replaced in conjunction with the coinciding mechanical failure repair. In other words if your valve cover gasket is leaking it is NOT covered!! It won't even cover my dead battery!!

Updated on 12/09/2018: Well they contacted me after I complained about the two month wait, now they say that they will return my money because my mileage was incorrect. I ask them to clarify what they mean by mileage and they would not clarify what they meant just that they were canceling my policy and all my cash payments would be returned. This company has caused me to spend over $1,400 in tearing down the engine to where they could have it inspected. After sending me through over several hoops and causing me to spend money, they say it should have been noticed by their people a long time ago and this would have not happened. But that don't help me. They make me spend money trying to figure out whether it was covered by them. I've recorded every conversation since I thought I was getting the runaround.

Purchased warranty product 2 times. They paid their claims but I found the claims process difficult with stall practices, overall slow to get auto fixed. Check language of policy coverage items carefully.

I have been a customer for well over a year. I purchased their powertrain plus warranty which states that my AC compressor was covered. When I took my 2006 Dodge Ram to my preferred repair facility, they called AAS to report leakage coming from the front of the compressor. The adjuster from AAS told the service advisor that gaskets and seals were not covered thus immediately denied the claim. My technician called me to give me the news, but was troubled to hear that the adjuster assumed that the cause of the leak were seals because the compressor would have needed to be taken apart to make that determination (which the technician didn’t do).

I was accepted and given a great deal on an extended warranty for my car. This completely made my day. I am going to recommend them to my friends and family. I don't have anxiety planning a trip to visit a friend of mine who lives 5 hours away from me.

After receiving and reviewing my contract, I've found that it covers basically nothing. They have given themselves numerous ways to deny any claim. For example: If your car has ever had a factory recall, (whether you owned the vehicle at that time or not) and it wasn't taken in and fixed, they can get out of paying for any repairs. This is a very dishonest company, stealing money from hard-working people.

I have had an extended warranty plan with American Auto Shield for 5 years, my agent was great with explaining every detail to me and happy to answer any questions I might have. More than anything is that everything was exactly what he told me it would be. Therefore I had no surprises! Also, not every dealership welcomes the idea of an extended warranty. In fact, in my experience, they hate that you have one and try to give you a hard time, but the folks at American Auto Shield have been very helpful with stepping in and assisting if and when I needed them to. So now that I have the option to renew my contract, I'm happy to do so because they have saved me over $2000 in out of pocket expense and have been nothing but patient, friendly and professional. Yes, the plans can be expensive in the long run but definitely worth it! I highly recommend them.

It felt like it was going to be a good choice but I also had that doubt so when I called to cancel my subscription I was given the runaround put on hold and ultimately talked into keeping my membership for at least 30 days. On the 30th day I called to cancel. But then was told that my 30 day trial was over and was charged full price! And had a balance left owing! Spoke to several different people and was Never able to speak with Jake ** again! He who sold me this package and reassured me that I could contact him at any time! That never happened! Now to get my refund of what they already charged, I must send in a cancellation letter, so that my car will no longer be charged and that my refund will be put back on it as I was told by the 55th & last person I spoke to. This place is a Scam! Beware! And get ready for the runaround and by speaking to the original person that you spoke with again.

I was concerned at first due to the fact that I felt like I might be getting the runaround. This was not the case. They handled my claim as promised and followed through with me in a timely manner. It was a serious issue and a large claim. They paid it and even covered things I wasn’t sure they would without hassle. I originally gave them a two star but want to upgrade it to a five. Thank you Auto Shield.

I purchased an extended warranty for my BMW M5 following a very expensive repair I had to do on the transmission. 4 months after getting the warranty I experienced a catastrophic engine failure (rod bearings toast). So then the claim process began. To summarize: It took FOUR weeks for them to get an answer and ultimately they denied my claim due to a transmission clutch upgrade that was installed rather than putting in a stock BMW clutch kit that could just fail again, The follow up during the claim process was horrible, I always had to call or the shop call to check in... then spend 30 mins to an hour plus on the phone tossing from person to person just to get nowhere. I’m so furious that they denied my claim over something totally unrelated to the issue at hand. Buyer beware!!! Do NOT buy this warranty.

I was completely happy with American Auto Shield. The A/C quit all together. I called American Auto Shield and they gave me a case number. I brought my car to Philpott Toyota. They found several problems. Phillpot called American Auto Shield. An inspector came and agreed with the findings. My car was fixed and I was totally happy with the repairs on my car. I thank you. I have already told my friends how happy I am with my American Auto Shield. Thank you very much!

After verifying I had a claim started I was told they didn't have the service records we sent so I checked and I called again with the fax report to prove they had been received that morning. I was on hold for 35 minutes and that is when I got concerned, after another 10 minutes they said they checked and just received them. Now they need to have the head pulled and send someone to inspect it. I felt like I was getting the run around so about that time I got nervous and started reading these reviews. I notice all of American Shield responses take no responsibility for what is sold and they repeatedly say basically is that we did tell you that was covered or sell you the plan. Seems like all the replies say the same thing but don't resolve anything. They just wish you the best of luck and thank you. I hope I can come back with good news. I just feel like they look for anything not to honor your problem.

I took my car to BMW and was told that my vehicle was in need of a radiator replacement, hose that is a part of the radiator and 2 additional parts replaced. The 2 additional parts weren’t covered. Fine, no problem however, the radiator is covered but the hose is not covered. Correction, a BMW hose is not covered but an off brand is covered. Fine. The American Shield personnel told BMW to have me call and confirm that I would accept the off-market hose. I told him that’s fine, then BMW went on to say that the radiator was approved and that it would be shipped from autozone that same day, actually, it was Friday, September 14, 2018. They don’t provide rental cars, they supposedly reimburse you.

Very happy with knowledge & courtesy of 3 customer service reps so far. Very happy with service provided & value for my monthly payment. Not happy about length of time on phone to get things cleared. Mechanic was so frustrated that he won't call again, so I have to find a new repair shop.

Just called and filed a claim after I have been out of town for work... and told I will not receive an AC repair because I was pre-existing... which is untrue. I’m driving in 90 degree weather and need a solution... I’m a single father and don’t want my young 4 year old in a hot car. Please let me know other options besides no.

The folks I did talk with, were very nice and knew what they were talking about. I like that. Some places you call and get shuffled to four or five different place before you get to whom you need to talk to. By that time you forget what you called about.

Tried to cancel my contract within the 30 day period, was informed I had to do that in writing within 8 days including the weekend, if not received in that time frame no refund, I was canceling due the fact they misrepresented the service, I have a 2002 Chevy Impala with 70,000 miles and is in as new condition worth around 4000-5000, when I received my contract in the mail and reading through it, it stated they would only cover the amount of repair up to the trade in amount the blue book states, which in my case was 1650.00 and going down every year (I had a 4yr+ 66,000 more miles of coverage) for a total cost of 2993.00 so I called them and they said, "No. That wasn't correct" that everything was cover in the premium plan I had, but I reading the fine print I honestly don't believe them.

I received a scary official looking, disturbing letter with a bold 72pt large font warning stating that my vehicle warranty was about to expire and urged me to call immediately. Although I told the person multiple times that I did not want the insurance, he would not stop insisting and would not let me off the phone until his sale was made. I called to cancel shortly in April 2014 after receiving their materials, but as I called, the representative would not honor my cancellation, making it difficult for me to cancel, conned with scare tactics into forcefully keeping the insurance that I did not want or need. I was in communication with Mr. Doug ** who seemed less than interested by the UDAAP violation I presented to him, or to resolve the company scam.

Repair Jeep Gr Cherokee 2005 - First time use of policy. Was just told I needed someone from CARCHEX to look at the car before work was ok'd. No one told me they need to see it first when I called. After paying for plan want to use it. I was told to get a bid and we did from the Jeep dealer. This car is in good condition and I want to drive it for many years now that I am retired. Hopeful this will come to a good conclusion.

My Ford Fusion died at a turn lane on busy highway where speed limit is 65 mph. Just had vehicle inspection done 2 months prior. This car sends me health reports. I waited off highway and tried starting it 2 more times. It started and I got off highway. Ford mechanic says internal water pump broke and ruined the engine. It sends coolant into engine and broken parts. American Auto Shield says I'm negligent in driving my car after it died, to get off highway where I waited for tow truck. I should of stayed on highway, obstructing traffic I guess.

This is the third time I have tried to use this policy only to find that the required work is not covered. \The representative was courteous and efficient. She reviewed the coverage with me. This policy only covers the BIG stuff. My fault for not reading carefully. This is expensive coverage for powertrain only. There are many restrictions. Let the buyer beware. Read it carefully.

I was very concerned about the cost to repair my car and really did not know what to do. She was patient kind and very knowledgeable. I really appreciated her. This is my very first experience with your company and I must say, first impression have made me a believer in you. Her name was Eawwma, not sure of spelling,

My parents are in their 70’s & purchased a warranty for several thousand dollars. It was sold to them as something they could count on & provide security when it came to potential repairs they might need down the road. BUT when they attempted to file a claim (even with the assistance of the repair shop) they either sat on hold for HOURS or got the runaround about what was needed to proceed with the claim because they would submit documentation then be told they needed something else - REPEATEDLY!!! This has gone on for MONTHS!!!

Use American Auto Shield for both our cars. Made repair claims on my wife's car and had no problems with the payment settlements. So far value for peace on mind as we do drive far afield on vacations.

My vehicle had NO oil pressure and also needed a new radiator. They sent out a person to inspect the car at my mechanic. This was 2 weeks ago and I and my mechanic have been going back and forth with them and they just string you along!! I was told yesterday with my mechanic on a 3 way phone call that someone would get back to me today by 12 noon! Guess what. NO CALL!!! No resolution! I fought with them on the phone tonight to no avail. They lied about several things and put words in your mouth that you never said!!! I WOULD NEVER BUY ANOTHER CAR WARRANTY! My mechanic said that they are a waste of money. I also had to rent a car for the past 2 weeks which as we all know is not cheap, cost me over $400!! I am done with this company!! I wish I would have known this sooner! Anybody who gives them a good rating is crazy!! PEOPLE BEWARE! I see now that there are tons of complaints with this company and I see why!

Great customer service, speedy service. I will recommend American Auto Shield to everyone. This was my 1st time using the coverage and I didn't understand. The rep took the time to explain. Very helpful.

The dealership submitted claim to AAS ADMINISTRATOR on Wednesday, July 11th, 2018 that the 1994 Oldsmobile Cutlass Supreme S a/c compressor and component parts needed to be replaced due to clutch assembly and housing breakdown. Serpentine Belt sustained fray damage to belt edging. Keith had the auto at dealership, Thursday, July 5th, 2018 for a/c service due to hot air blowing and also noted the fan belt began to fray from outer edges to center, too! But, back to dealers, 6 days later, Wednesday, July 11th, 2018... diagnosed a/c compressor failure, Serpentine Belt frayed from damaged a/c compressor.

Well first claim was denied because I was 54 miles away from the 1,000 initial miles. Second claim denied because they said I only have a powertrain warranty. When I called to buy contract I asked for the top of the line one that covers everything. Cost me almost $4 grand. Now I am way over 2,000 miles and my engine valve cover gasket is leaking engine oil. They tell me it's not covered part. My seal on my windshield wiper pump is leaking, they said it's not covered. My computerized tire monitoring system is failing on my BMW 335i, they said it's not covered. I will be canceling my contract as soon as I can and contacting my attorney about the hidden red tape and false claims when you purchase something online or over the phone but get a contract in the mail that's totally opposite. Very dissatisfied.

I was impressed by this new car services that help reduce the high cost of repairs, provides ease of mind knowing the company will take care of the issues (i,e, claims, repairs, etc), doing the works for us at a reduced or discounted rate.