American Auto Shield

I don't usually leave reviews. However, today I was impressed with how well I was treated - not only because my claim was accepted. The rep, Kevin, was able to let me know the exact coverages of our agreement and was kind enough to call the repair shop and coordinate repairs. The shop owner, who had previously told me "these companies never cover anything..." commented how well he was treated by Kevin and he was impressed with the service supplied. If I could give six stars for the customer service, I would. When I signed up for this service, I was skeptical - now I'm a convert.

I had the privilege to speak with Janice in the customer service department after being transferred four times on three different calls today. She put my mind to rest and made it easy and comfortable to know that there was someone who really cared about the customer. I really appreciate the professionalism and understanding of such a caring individual. You really have a Diamond working in your company that's genuinely concerned for the customer. Thank You so much for having Janice working during these trying and troublesome times!

Vickie ** great to talk to. I have been paying $135 a month for a year now on a 03 Mercedes SL500. I have had it 3 times at a shop and have never had anything covered By Car Shield to date. I thought a tow was free the first time I needed but was quoted $85 to tow 10 miles so I had to use my AAA car for free towing. I asked if I needed different type coverage and she is investigating a Aluminum Electronics package since I just spent $3500 for a pre 100k mileage service. I have only driven the car about 600 miles in the last year. I will be driving in the spring and this car has a lot of hydraulics and module control units.

Waited 9.52 minutes before Professional Brooke answered. Explained I started new job Jan 2; off days Thursday, Friday, Sunday; don't need rental. After riding 10 yrs on moped/scooter, will not ride 11 miles to work and back; have medical issues and Dr's orders to rest and relax these 2 days. Brook assured me to not wait until next Th/Fri; to drop the car off at repair shop Friday. Brook assured me insurance adjuster will be there sometime Friday.

When I got my contract from Auto Shield I thought better to have it than not and did not really expect to ever have to use it and within 3 months my Dodge Ram 1500 4x4 had major transmission and rear end problems. Not sure yet what the problem is but when I called Auto Shield they were the most professional group and left me feeling good about my decision to have a contract with them. Everyone should get a contract with them and you will be satisfied believe me.

This person was very knowledgeable and explained the coverage of terms and conditions. All was well. Some parts are covered and some not. This was clearly stated in the contract. I am being compensated according to what I purchased. Thank you.

I called twice to get a better deal, But they couldn't offer me what I was looking for so After one week of having a contract I send a certified letter to cancel. I called today to confirm that my contract is going to be canceled and now they want me to call with tracking number before they can cancel. I want my refund. I asked to cancel before the 30 days period.

I was called to make sure I was the person in the contract or warranty. This representative was very cordial and knowledgeable. The 2nd time, I called this morning and person was also polite and helpful. She understood my concern and informed me very well.

I had a very positive experience with the Customer Service lady I spoke to in the afternoon. She was polite, courteous, articulate, unassuming and a good listener. After explaining to her how shabbily Pep Boys treated she advised me on the steps to take for me to be considered for a refund.

Purchased a warranty with this company. My transmission went out on my truck. They gave me the run around about the repair. $3000.00 transmission, they said that we had to have all of the service records for the truck. That was fine so we pulled the car fax which gave the date and place where the car was service for 95% of the service which was consistent servicing. For the remainder we contacted the repair shops for the invoices to send. When the warranty company received the car fax they said no that they had to have the individual receipts for the work, even though it stated date, time and car dealership of the work.