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American Auto Shield
American Auto Shield
Call toll free
(800) 531-1925
Overall Satisfaction Rating
1.25/5
  • 5 stars
    5
  • 4 stars
    1
  • 3 stars
    3
  • 2 stars
    3
  • 1 stars
    78
Based on 90 ratings submitted in the last year
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American Auto Shield

ConsumerAffairs Accredited Brand

Since 2002, American Auto Shield (AAS) has provided Vehicle Service Contracts offering superior coverage and a simplified claims process. AAS offers insured auto, ATV, motorcycle and off-road motorcycle coverage for dealers, agents, direct marketers, membership organizations and lenders.

American Auto Shield customers have access to 24/7 online support and claim filing. As an added level of security for their customers, AAS Vehicle Service Contracts are backed by A.M. Best Company 'A' rated insurers.

Vehicle Service Contract coverage from American Auto Shield helps customers avoid costly repairs and protects the value of their vehicles beyond what a manufacturer's warranty provides.

B+BBB Rating
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BOTTOM LINE

American Auto Shield’s coverage options will satisfy most needs. Although American Auto Shield only works through dealerships, their large number of plans and acceptance of high-mileage and older cars make them a good choice.

PROS

  • Large number of plans available
  • Lenient age/mileage requirements
  • Motorcycle/ATV coverage

CONS

  • Only sold through dealerships
  • Expensive towing fee

Top American Auto Shield Reviews

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Rated with 5 stars
10/13/2018
Verified Reviewer

They handled my claim as promised and followed through with me in a timely manner. It was a serious issue and a large claim … Thank you Auto Shield.

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Rated with 5 stars
11/10/2018
Verified Reviewer

I was accepted and given a great deal on an extended warranty for my car. This completely made my day. I am going to recommend them to my friends and family. I don't have anxiety planning a trip to visit a friend of mine who lives 5 hours away from me.

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American Auto Shield plans

American Auto Shield offers six plans. The three most comprehensive plans are the Deluxe, Premium and Diamond plans. The Diamond plan is the most comprehensive plan that American Auto Shield offers.

The Platinum plan and Deluxe plan both have component coverage, but the Platinum plan has slightly more coverage. There are also optional customizable coverage packages that customers can tack on.

 DeluxePlatinumDiamond
Type of coverageComponentComponentExclusionary
Car age limit20 years20 years9 years
Mileage limit150,000 miles100,000 miles90,000 miles

American Auto Shield's powertrain coverage plans include the following: Powertrain, PT Silver and PT Gold. Powertrain is the most basic and affordable plan. PT Gold offers the most coverage, while PT Silver is a hybrid of the two.

 PowertrainPT SilverPT Gold
Type of coveragePowertrainEnhanced PowertrainExpanded Powertrain
Car age limit25 years25 years25 years
Mileage limit250,000 miles200,000 miles200,000 miles

American Auto Shield coverage

Customers can submit American Auto Shield claims online when their vehicle needs repairs. American Auto Shield service contracts are available for cars up to 25 years old. This is much older than most companies will cover. The mileage limit is 250,000 miles, which is also high. American Auto Shield offers 24/7 customer service, available both by phone and online chat.

Rental reimbursements are $40 a day for up to four days. That’s $160 in total. This is an average rental reimbursement policy. American Auto Shield has a $75 towing fee. Most extended auto warranties, however, allow for complimentary towing with every plan.

Do we recommend American Auto Shield?

American Auto Shield might be a good extended auto warranty provider for you if you have an older car with high mileage. Their additional benefits leave something to be desired, but their wide array of coverage options mean most customers will be able to find an extended warranty that works for them. Plus, American Auto Shield is able to cover motorcycles and ATVs.

American Auto Shield Reviews

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Rated with 5 stars
Verified Reviewer
Original review: June 4, 2019

I had a bad experience with another warranty company that did not honor their contract with me which made me skeptical getting another contract with another company but Mr. ** from American Auto Shield made me more comfortable and happy with the coverage I received.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Nov. 27, 2018

Purchased warranty product 2 times. They paid their claims but I found the claims process difficult with stall practices, overall slow to get auto fixed. Check language of policy coverage items carefully.

8 people found this review helpful
Rated with 5 stars
Verified Reviewer
Original review: Nov. 10, 2018

I was accepted and given a great deal on an extended warranty for my car. This completely made my day. I am going to recommend them to my friends and family. I don't have anxiety planning a trip to visit a friend of mine who lives 5 hours away from me.

2 people found this review helpful
Rated with 5 stars
Verified Reviewer
Original review: Oct. 18, 2018

I have had an extended warranty plan with American Auto Shield for 5 years, my agent was great with explaining every detail to me and happy to answer any questions I might have. More than anything is that everything was exactly what he told me it would be. Therefore I had no surprises! Also, not every dealership welcomes the idea of an extended warranty. In fact, in my experience, they hate that you have one and try to give you a hard time, but the folks at American Auto Shield have been very helpful with stepping in and assisting if and when I needed them to. So now that I have the option to renew my contract, I'm happy to do so because they have saved me over $2000 in out of pocket expense and have been nothing but patient, friendly and professional. Yes, the plans can be expensive in the long run but definitely worth it! I highly recommend them.

7 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Oct. 14, 2019

I have a Ford f150 with the 5.4 Triton and I have had. Nothing but trouble out of this company. Now it is in the shop with a locked up engine and me being a disabled American veteran and single father of 3 can't afford to get it fixed or to get another car. They knew of these issues and won't fix the engine. All because of a milage discrepancy between them and CARFAX. There is no discrepancy. They just don't want to pay to get car fixed. ** of a company. Don't back.

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Rated with 1 star
Verified Reviewer
Original review: Oct. 11, 2019

They sent a bad motor to Amaco where they had me being my car. And now they wont replace the bad motor they sent. This is the worse company ever. And are not worthy to anything they say. And I will not ever work with them again. I paid 28 hundred. Thank you. Joann **

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Rated with 1 star
Verified Reviewer
Original review: Oct. 8, 2019

Denial of my valid claim twice despite my dispute letter explicitly stating the valid reasons why AAS should honor their repair agreement. Took my 2003 Acura TL Type S to Acura of Ocean, NJ. Was told transmission is "totally scorched and burned and vehicle is NOT drivable, period" (The service technician's exact words! Cost of transmission $5,000 (for a car I paid $2100 for). Turns out that the vehicle actually only needed trans fluid upon which when put in drove perfectly for 3,320 miles with no CEL! (That's the distance between New York and Los Angeles and then another 500 miles!) Not drivable indeed!

LOL Every transmission facility I checked with told me that "No way would a car with such a diagnosed transmission issue drive anywhere's near that much, let alone 3,320 miles" and I found several transmissions for $800-$950 delivered to Middletown, NJ. Note: AAS 89 reviews show 75 are 1-Star and Acura of Ocean 27 reviews show 17 are 1-Star. Some consumers reviewing each said they'd have given them 0-Stars if they could. What does that tell you right there about these two places?

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Rated with 1 star
Verified Reviewer
Original review: Oct. 3, 2019

I've been a policyholder for car shield for over 9 months. Two weeks ago I took my car to a Goodyear shop to replace the timing chain that was making all kinds of noise. The shop contact AAS and receive approval to do the job totaling 1421$. During the job the technician discovered the engine motor mounts were destroyed and needed replacement. He called in for approval and was told by the adjuster that he was sending a field person to inspect the car, however he offered to send 45$ motor mounts instead of the OEM that cost 270$ each.

When the field inspector view my car he saw a business licence attached to a Lyft sticker. He immediately declined the claim for motor mounts and determined my car a COMMERCIAL VEHICLE. I called the company to discuss this issue and no one would listen to me over 12 hrs no rime or reason. I called on Monday and was read a statement written by the underwriting stating: no coverage for the motor mounts and we are declining payment on the original approval for the timing chain job totaling 1421$ due that the vehicle is considered to be a commercial vehicle.

I looked under Nevada Commercial Vehicle definition and very clear it states that my vehicle in not a and that my claim should be paid. The underwriter would not have it. I was told that going forward I had to add and pay 5$ extra to add an endorsement to cover any future claims. Well this company did not treat me right for as many billions of profit dollars they make and pay in executive salaries. Why do they choose to do the wrong thing. Imagine all the hundred of thousands of people they are doing this to. I've tried reaching out to corporate management to discuss and file a complaint with no luck. As of now I am stuck with making the approved but later declined payment of 1421$. AAS has managed to hide access to the owners and executive zero point of contact. If anyone out there has a way to contact this people please let me know email to **. Thank you. CM

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Rated with 1 star
Verified Reviewer
Original review: Sept. 17, 2019

The warranty says only major components are covered, no seals. My rear main seal blew, which is a major component, but was not covered because it has the word "seal" in it. Very sneaky, and unprofessional. I had to call 4 times to reach a supervisor.

3 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Aug. 26, 2019

They have dragged their feet, and when the engine was replaced, they refused to cover basic items that they called (maintenance items). Yes filters, belts, plugs, and hoses are normally maintenance items, but, why would you replace an engine without replacing those items, just to ensure the old ones didn't cause a future failure? Would you replace a deck and use the old screws?

Plus, through this whole 1 1/2 month process I have been put on hold for well over 6 hours total, not called about progress, talked down to, and had notes deleted from my file over what I was told. When I purchased my policy, I was not told that I had 30 day to review it, and I NEVER received a paper copy, and still haven't, even after I asked for it. Your customer service number should be different from a number to talk to an adjuster, and, the customer deserves that the original adjuster be the one that deals the customer and repair facility. Most of your adjusters have been rude to the repair facility, and very condescending to me.

I am an Aviation Maintenance Technician, and know machines work. Don't try to BS me. Don't try to tell me things happen a certain way when I know they don't. Using the "local" average is wrong. The local average is based on tire facilities, and oil change facilities, not major mechanical facilities. The dealerships around me charge well over the average, as do the transmission facilities. At this point, I will NEVER recommend your company to my worst enemy. Until my costs are rectified you will get a bad review on every form of media I can find.

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American Auto Shield response

We were sorry to hear about your experience, and our team reached out to you for additional information. Please contact us at your earliest convenience so that we may better assist you. We look forward to hearing from you.

5 people found this review helpful
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American Auto Shield Company Information

Social media:
Company Name:
American Auto Shield
Year Founded:
2002
Formerly Named:
American Auto Shield
Address:
1597 Cole Boulevard, Suite 200
City:
Lakewood
State/Province:
CO
Postal Code:
80401
Country:
United States
Phone:
800.531.1925
Fax:
303.420.4722
Website:
americanautoshield.com
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