American Auto Shield

Our family was on our way back from Florida, where our car died on the highway in Ocala Florida. We contacted CarShield and the two ladies on two different cell phones coordinated a tow and place called Don's Garage to take it to. The process was quick and the tow company came in 20 minutes. Don's Garage fixed our car the same day. I'm glad to be a Carshield customer. It's worth it to have the peace of mind knowing Carshield has your back in time of need. Thank you to everyone.

We have a 2002 Ford Ranger given to us from my father. He loved this truck and I want it to be in our family for years. Thank you on repairing our truck. It has taken some time to be approved and it is great we have another car.. But the most important thing is our truck will be fixed and ready to come home very soon.

I was uncertain how I would be treated, I have never had my car serviced for maintenance by anyone I don’t know. I’m lucky enough to have several people that have been in the car culture and have turned their professional experience into a hobby of pride of ownership. It’s rewarding to know that the engine has failed internally and was in no way because of negligence. It’s a pleasure to deal with an honest company.

My first time using CarShield warranty was unpleasant because the a/c repair mechanic said I needed more parts than necessary. A warranty rep had to go to the mechanic shop and determine exactly what parts I needed. Then the part I needed was in California. It took 7 days to fix my a/c and they not authorize a rental.

I am hoping my Jeep Issues are COVERED by my Extended Warranty! My praises for AAS will be great if that ever happens! Although Customer Service is GREAT I am still waiting for the Repairs to get done! It is no fault of AAS! The Dealer has to take the first step so I guess we will see... EVENTUALLY! I am hoping for the BEST! Thanks to all of the AAS Employees who have been so helpful to me! You're all doing a very good job!

I am requesting an Arbitration Hearing to Dispute the Devaluing of my Warranty on My 2015 Chevrolet Suburban that I Had Towed to Terry Cullen Chevrolet to have My Vehicle Scanned because the Check Engine Light came on the night Before(!). My warranty was Devalued Because Adjuster (known to me as Chris H) Informed Me that my Warranty was Devalued Because of carbon buildup in Cylinder #7 As per the Inspector's pictures/report which showed the Cylinder Valve Head (It’s) Intake/& Exhaust ports from Cylinder #7 on the head (itself). The pictures also showcased the intake manifold of cylinder #7 as well as a Random Additional Picture Of the Engine Block Piston Head from Cylinder # (3.). I spoke w/ Chris H & he said the problem came from the carbon buildup which prevented the Cylinder from functioning Correctly.

There are around 46 paragraphs in the EXCLUSIONS section. I needed a fuel pressure sensor switch replaced in the fuel system. I have Platinum coverage and in the coverage summary it indicates, "fuel Delivery System" is covered. Reading much further on page 9 of 16 it excludes emissions control devices required by the government. Read your contract thoroughly. Not doing so or not remembering specifics cost me $700+.

THE ABSOLUTE WORST! I've been without my car for over two (going on three weeks) due to the ineptitude of this insurance company. My mechanic has done EVERYTHING they requested, two diagnostics, a breakdown of my transmission, pictures of the pieces in question all for them to then say they have to send someone out to inspect the parts! FOR WHAT?! YOU ALREADY KNOW WHATS WRONG FROM THE TWO DIAGNOSTICS!!! They do nothing so you pay out a majority of the work so you can get your car back.

The representatives were awesome that I talked to,, The inspector that was sent to the dealership was BAD! Would not listen to the text and service man on what was really going on with the Cadillac and why it went out...for Car shield he was perfect, so they wouldn't have to pay for the repairs, not right.

The customer service representative was GREAT! However it would be more convenient/helpful if...once your vehicle has been towed (by you guys) to the shop a rental should be provided throughout it all.