American Auto Shield

The company was a better value than the dealership and the only issue I've had so far and the last few years with them was the tow truck division. The drivers are usually trying to get up to $400 a tow and should not be allowed to participate if they are not providing a reasonable service fee.

Motor mounts. The mechanic had hard time getting paid for the labor that he build for. Form after form had to be repeated. When he finally got the payment information he had to get a hold of you again for the name of the company that would be going on the form which held me up longer.

Vickie ** great to talk to. I have been paying $135 a month for a year now on a 03 Mercedes SL500. I have had it 3 times at a shop and have never had anything covered By Car Shield to date. I thought a tow was free the first time I needed but was quoted $85 to tow 10 miles so I had to use my AAA car for free towing. I asked if I needed different type coverage and she is investigating a Aluminum Electronics package since I just spent $3500 for a pre 100k mileage service. I have only driven the car about 600 miles in the last year. I will be driving in the spring and this car has a lot of hydraulics and module control units.

Waited 9.52 minutes before Professional Brooke answered. Explained I started new job Jan 2; off days Thursday, Friday, Sunday; don't need rental. After riding 10 yrs on moped/scooter, will not ride 11 miles to work and back; have medical issues and Dr's orders to rest and relax these 2 days. Brook assured me to not wait until next Th/Fri; to drop the car off at repair shop Friday. Brook assured me insurance adjuster will be there sometime Friday.

When I got my contract from Auto Shield I thought better to have it than not and did not really expect to ever have to use it and within 3 months my Dodge Ram 1500 4x4 had major transmission and rear end problems. Not sure yet what the problem is but when I called Auto Shield they were the most professional group and left me feeling good about my decision to have a contract with them. Everyone should get a contract with them and you will be satisfied believe me.

Water pump went out on car. My mechanic made the call to file the claim for the repair that needed to be taken car of on my car. The agent was courteous in handling the claim with the mechanic and things were taken care of in a very professional manner.

Was very disappointed to learn that after finding a leak in a radiator hose that all hoses were needing replacement for a cost of $3500 including labor. NONE of which is covered under my Gold Shield policy with Car Shield/Auto Shield. Especially disappointed after watching all these wonderful commercials on CNN as how Car Shield protects me against high auto repairs. You would think SOME PORTION would be covered. Very misleading. Not even anything in fine print nor do they specifically specify that hoses aren’t covered (they’re just not included) in the contract.

Tire change. Service was done in a timely manner. Sales associate was very respectable and the courtesy of the tow truck service was great. Would recommend to friends and family. Most awesome service. Love that I didn't have any out-of-pocket expenses. Thank you.

After three weeks and numerous phone calls, without our truck you finally approved to cover turbo. We will wait to see how the next time goes. Had one of your rep hang up on me. If you want further info call **.

Called in because auto shop said reimbursement cost of radiator was not enough. Agent at auto shield said $305.00 was most they would pay. Explained procedures I understand that we don’t want to over pay. Hope I can get my car fixed.