American Auto Shield

Your representatives helped me with an extremely distasteful experience with a dealership I trusted. On Day 1 they lost my car and denied having spoken with the towing company. I finally had to tell them to stop looking for the car, look for a car with a life-sized doll in the back seat. Then after repairs they tried to add a charge of $22 claiming it was the tax not covered by CarShield. After I verified that CarShield covered the tax, they changed their story. I guess it was AutoShield that reviewed all of the claim and charges to sort out the charges presented. The Service Manager then claimed the charge was for shop supplies totaling $17.55, which they rounded up to $20 - no explanation. All along the way your representatives hung with me, going the extra mile to be sure I received the satisfaction I was promised.

My wife's 2016 Chevy Suburban starting acting up this past Saturday evening. Check engine light came on and it was running very rough. We immediately took it to the dealer not far from home. Though they were closed we dropped our keys in the overnight box. Monday morning comes and I receive a call from my dealer, a bad ignition coil was the issue. I let the service manager know I have a contract with American Auto Shield. I have the contract number and claims number to the service department. They called me back 15 mins later saying it’s covered and its paid for!! (Well, minus my deductible!) My wife and I picked up her car by 9am this morning! American Auto Shield, thank you for doing such a great job today for me and my family!

The representative really worked hard today to ensure that my claim went to the correct office. My vehicle has been in the auto shop since my claim filed on 6/23/2020 and I was given the incorrect email address several times before I reached the representative today. I sent my information 5 times to the email given to me on 7/10/2020 to find out today the person that gave me the email did not spell it out to me correctly. However, the emails I sent did show that it went through so I was unaware they never received my documents oil change.

I called to get some basic information about my policy and spoke with an exceptional representative. I wish I was better at remembering names but she helped me by locating my policy and answered all my questions with compassion and eagerness. All of my many questions were answered and with one call I feel like I have all I need to be comfortable with moving forward in the claims process. She made sure to connect with me as opposed to just giving me what I called for. This is the kind of interaction that makes me feel like we made a good decision when purchasing this policy. What makes this even more impressive is this level of service and care came from someone I know is busy as it took several minutes of waiting for a call back.

Vickie ** great to talk to. I have been paying $135 a month for a year now on a 03 Mercedes SL500. I have had it 3 times at a shop and have never had anything covered By Car Shield to date. I thought a tow was free the first time I needed but was quoted $85 to tow 10 miles so I had to use my AAA car for free towing. I asked if I needed different type coverage and she is investigating a Aluminum Electronics package since I just spent $3500 for a pre 100k mileage service. I have only driven the car about 600 miles in the last year. I will be driving in the spring and this car has a lot of hydraulics and module control units.

I am a new customer. I had questions about the process of using this service. The representative was very helpful in explaining the process. I also appreciate that I did not have to be on hold for a long time before being helped.

I did Leg work. Found the repairs not at $2400 or $2200. Found it for $1600 Yet my build was greater than 50%. Not the $100 deductible as stated. I tried to save American Shield some money. In turn it cost me.

Tried calling many times to get permission to fix my vehicle, took too long and went ahead and paid it myself. Total was $3075.00 When finally getting thru to claims adjuster he told me they could only cover $260.00 for the alternator and not labor. They also fixed my air condition which was not working. This was never mentioned in reimbursement. I had already faxed all the info. needed and now they say I have to refax it again.

They will definitely fight with your mechanic. And I get it. They are trying to get the best deal possible. Well instead of paying $2000. I pay just a 100$ deductible and any other fees not covered by Carshield. Which is fine by me. It’s the mechanics you must worry about. Everybody is trying to get paid.

Hello CarShield,