American Auto Shield

Your representatives helped me with an extremely distasteful experience with a dealership I trusted. On Day 1 they lost my car and denied having spoken with the towing company. I finally had to tell them to stop looking for the car, look for a car with a life-sized doll in the back seat. Then after repairs they tried to add a charge of $22 claiming it was the tax not covered by CarShield. After I verified that CarShield covered the tax, they changed their story. I guess it was AutoShield that reviewed all of the claim and charges to sort out the charges presented. The Service Manager then claimed the charge was for shop supplies totaling $17.55, which they rounded up to $20 - no explanation. All along the way your representatives hung with me, going the extra mile to be sure I received the satisfaction I was promised.

My wife's 2016 Chevy Suburban starting acting up this past Saturday evening. Check engine light came on and it was running very rough. We immediately took it to the dealer not far from home. Though they were closed we dropped our keys in the overnight box. Monday morning comes and I receive a call from my dealer, a bad ignition coil was the issue. I let the service manager know I have a contract with American Auto Shield. I have the contract number and claims number to the service department. They called me back 15 mins later saying it’s covered and its paid for!! (Well, minus my deductible!) My wife and I picked up her car by 9am this morning! American Auto Shield, thank you for doing such a great job today for me and my family!

The representative really worked hard today to ensure that my claim went to the correct office. My vehicle has been in the auto shop since my claim filed on 6/23/2020 and I was given the incorrect email address several times before I reached the representative today. I sent my information 5 times to the email given to me on 7/10/2020 to find out today the person that gave me the email did not spell it out to me correctly. However, the emails I sent did show that it went through so I was unaware they never received my documents oil change.

I called to get some basic information about my policy and spoke with an exceptional representative. I wish I was better at remembering names but she helped me by locating my policy and answered all my questions with compassion and eagerness. All of my many questions were answered and with one call I feel like I have all I need to be comfortable with moving forward in the claims process. She made sure to connect with me as opposed to just giving me what I called for. This is the kind of interaction that makes me feel like we made a good decision when purchasing this policy. What makes this even more impressive is this level of service and care came from someone I know is busy as it took several minutes of waiting for a call back.

Vickie ** great to talk to. I have been paying $135 a month for a year now on a 03 Mercedes SL500. I have had it 3 times at a shop and have never had anything covered By Car Shield to date. I thought a tow was free the first time I needed but was quoted $85 to tow 10 miles so I had to use my AAA car for free towing. I asked if I needed different type coverage and she is investigating a Aluminum Electronics package since I just spent $3500 for a pre 100k mileage service. I have only driven the car about 600 miles in the last year. I will be driving in the spring and this car has a lot of hydraulics and module control units.

I took my vehicle to the dealership after it was making engine noise. The dealership informed me the engine was bad (Dec 8, 2020). American Auto Shield authorized the tire down of the vehicle and 12 months of maintenance records and all the oil changes were done well within the recommend period. I provide the documents and after 3 weeks an inspector came looked at the vehicle and said the car had oil slug and the claim was "DENIED".

My GPS and bluetooth would not work on my 2018 F150 pick up truck. Their inspector came to the Ford dealer and told them it would be covered. He wrote a report that said nothing was wrong. They declined my claim. I had pictures that showed the GPS did not work and had a red circle with a line through it. They again declined my claim because I did not have proof of what needed repaired. I paid for repairs and sent them the receipt, and again denied. I made over 15-phone calls and sent numerous pictures and never got back to me.

My automatic car starter was no longer working on my 2016 RAM 1500. I called to find out if it was part of the GOLD coverage for my vehicle. The agent I spoke to was friendly and took the time out to explain the coverage.

Vehicle has been tied up in repair shop for 1.5 weeks and I now will not be able to get it for 2 more days. No one from the company called me to ask if I needed a rental. This is the 2nd time this has happened and it frustrates me. This should not happen to a customer. Please let corporate know so that this is rectified. Let me know as well. Vernon

My call with American Auto Shield was very professional from the beginning of the initial conversation to the end. Explaining how the Warranty works was very thorough and the Agent was very knowledgeable.