American Auto Shield

To open the sliding door on my Honda Odyssey, you pullout on the handle. When I do that, It seems, at first, to have a motor that tries, but door doesn't open. Instead, it makes a loud cracking sound--holding back or balking--with sharp loud noises. And finally after about the third attempt, the door opens. Then, the phone message was cut off before finally finishing the call. I tried to call back several times but no answer. She had just told me to have my mechanic call back at this number to give the diagnostics: 800-531-1925. Then our conversation was cut off. So the next day I called back to be sure this was reported. And that person was caring and helpful, affirming that my mechanic should call the same number next Wednesday when he does the diagnostics. I am Carol ** at **.

I took my 2008 Nissan Frontier to the dealership in El Paso, Tx, for a maintenance check. They found that the drive train was about to go out. I checked my coverage with CarShield and found out that the drive train was in fact part of the engine which was part of my coverage with carshield. An employee of the dealership and I made the call to carshield to see if they would cover the repairs on my truck. The response did take about 3 days, but was approved and the work was done. The payment to the dealership was quick and I was only responsible for the deductible. I was happy with the overall experience with carshield. Thank you.

I called in to verify my account and coverage. I spoke with Kiara, she was great, respectful, polite, know and helpful. I had a horrible experience with another coverage company National Dealer service. They were trying to get me to switch my extended warranty. Kiara got me the info I needed, and help me set up access to my account online and without speaking negative about the other company assure me I was right to stay with your company... I felt so much better after speaking with her today... Thank you Kiara for listening and all the great customer service and support and Thank you Carshield for Kiara. She is a great representation of your company... Now let's hope all is well when I finally use the services.

I contacted CarShield on Tuesday March 9th and was connected to Jordan who answered all of my questions and was very knowledgeable about CarShield's products. I asked him to call me back later in the day as I had to follow up with some other vendors. Jordan called me back and I advised him that I was going to my Chevy Dealer and that I might trade in my Equinox for a new one. I asked him to call me back Wednesday afternoon and he did as requested. That is when I decided to go with CarShield because Jordan did a great job in his review of your product and with is his followup calls as I had requested.

S/O to Juliette who is a representative from Car Shield who took the time to address my concern and resolved my question when I called yesterday on 2/26/21. I was completely satisfied and she was able to have my monthly payment due date adjusted in order for me to organize my financial obligations to what’s best for me. A friend of mine is in the market of buying a car soon so I’ll definitely will be recommending Car Shield to him. Since I have a decent social media following over 20k views on Snapchat for every story I post I’ll post one today saying whoever doesn’t have car warranty coverage needs to sign up with Car Shield and ask for Juliette. Tell her Earth’s Finest Emcee sent you.???? Thank you Juliette and thanks for the laughter pronouncing my last name!!?? #TruShoutout on Saturdays with DrewB® on #Snapchat???

Let me start with saying that this business: American Auto Shield and it's system company Carshield is a scam, a ponzi scheme, a bait and switch scheme. Any of the customer that is making any type of payments should stop the payments now and ask for their money back. This complaint is about claim #**, 2017 Ford F350 with a gold package from carshield (with a clause included in the payment for personal/business/commercial use).

Car has spent 12 days in shop, still waiting for approval for repairs. Seems repair center and Carshield approvers have issues communicating. I have had to become a middle man for information between them. This is not the way I understood this was suppose to work. This problem needs to be fixed and my car repaired.

I am hoping my Jeep Issues are COVERED by my Extended Warranty! My praises for AAS will be great if that ever happens! Although Customer Service is GREAT I am still waiting for the Repairs to get done! It is no fault of AAS! The Dealer has to take the first step so I guess we will see... EVENTUALLY! I am hoping for the BEST! Thanks to all of the AAS Employees who have been so helpful to me! You're all doing a very good job!

Contacted Customer service and spoke with Laura who provided the most outstanding customer service and she was able in helping, calming and she explained in detail the process of filing a claim. Thank you, Laura.

Very outstanding, dependable, trustworthy, honest business who can have someone get the car fixed in a matter of time. Not take such a long long time to get things done. Thank you. God bless. Have a great day.