American Auto Shield

I had a bad experience with another warranty company that did not honor their contract with me which made me skeptical getting another contract with another company but Mr. ** from American Auto Shield made me more comfortable and happy with the coverage I received.

Purchased warranty product 2 times. They paid their claims but I found the claims process difficult with stall practices, overall slow to get auto fixed. Check language of policy coverage items carefully.

I was accepted and given a great deal on an extended warranty for my car. This completely made my day. I am going to recommend them to my friends and family. I don't have anxiety planning a trip to visit a friend of mine who lives 5 hours away from me.

I have had an extended warranty plan with American Auto Shield for 5 years, my agent was great with explaining every detail to me and happy to answer any questions I might have. More than anything is that everything was exactly what he told me it would be. Therefore I had no surprises! Also, not every dealership welcomes the idea of an extended warranty. In fact, in my experience, they hate that you have one and try to give you a hard time, but the folks at American Auto Shield have been very helpful with stepping in and assisting if and when I needed them to. So now that I have the option to renew my contract, I'm happy to do so because they have saved me over $2000 in out of pocket expense and have been nothing but patient, friendly and professional. Yes, the plans can be expensive in the long run but definitely worth it! I highly recommend them.

I have a Ford f150 with the 5.4 Triton and I have had. Nothing but trouble out of this company. Now it is in the shop with a locked up engine and me being a disabled American veteran and single father of 3 can't afford to get it fixed or to get another car. They knew of these issues and won't fix the engine. All because of a milage discrepancy between them and CARFAX. There is no discrepancy. They just don't want to pay to get car fixed. ** of a company. Don't back.

They sent a bad motor to Amaco where they had me being my car. And now they wont replace the bad motor they sent. This is the worse company ever. And are not worthy to anything they say. And I will not ever work with them again. I paid 28 hundred. Thank you. Joann **

Denial of my valid claim twice despite my dispute letter explicitly stating the valid reasons why AAS should honor their repair agreement. Took my 2003 Acura TL Type S to Acura of Ocean, NJ. Was told transmission is "totally scorched and burned and vehicle is NOT drivable, period" (The service technician's exact words! Cost of transmission $5,000 (for a car I paid $2100 for). Turns out that the vehicle actually only needed trans fluid upon which when put in drove perfectly for 3,320 miles with no CEL! (That's the distance between New York and Los Angeles and then another 500 miles!) Not drivable indeed!

I've been a policyholder for car shield for over 9 months. Two weeks ago I took my car to a Goodyear shop to replace the timing chain that was making all kinds of noise. The shop contact AAS and receive approval to do the job totaling 1421$. During the job the technician discovered the engine motor mounts were destroyed and needed replacement. He called in for approval and was told by the adjuster that he was sending a field person to inspect the car, however he offered to send 45$ motor mounts instead of the OEM that cost 270$ each.

The warranty says only major components are covered, no seals. My rear main seal blew, which is a major component, but was not covered because it has the word "seal" in it. Very sneaky, and unprofessional. I had to call 4 times to reach a supervisor.

They have dragged their feet, and when the engine was replaced, they refused to cover basic items that they called (maintenance items). Yes filters, belts, plugs, and hoses are normally maintenance items, but, why would you replace an engine without replacing those items, just to ensure the old ones didn't cause a future failure? Would you replace a deck and use the old screws?