Premier Auto Protect Reviews

I bought my 2014 GMC Sierra brand new from a dealer and drove it straight to a Tire and Wheel shop to have it lifted and new wheels and tires, they had it for 2 weeks and the work was perfect. So fast forward 12 years and 123K miles and last month my Transmission went out, so I took it the same dealer that I have been taking my truck for last 10yrs for repair. They tried calling Premier Auto protect for over 3 + weeks and finally got someone. Then after another week I get a call from the dealer saying Premier denied the claim. Now when I contacted Premier for the first time over 1 year ago, the first question I asked was "Do you cover lifted trucks with over sized tires?" Their answer, Yes, we have an optional plan for lifted trucks, I asked what is the monthly cost and he gave me the price and I said, "Fine lets do it."

Never can get management or adjustor to call you back at all with Premier Auto Protect. We had our vehicle towed to Ford Motor Company and the final approved amount was $4,246.60 because they couldn't send the parts into ford motor company. We called premier and asked if we to it to another shop where they could send the parts ingo if everything would be covered beside our deductible and we were told yes, so we had it taken to ammco and when they contacted premier auto protect they were told that premier auto protect would only pay the vehicle's actual cash value $2,475.

I purchased coverage from Premier Auto Protect, but unfortunately, my experience has been extremely disappointing. After getting the coverage, I tried to file a claim, but no one answered the phone. Every time I reach out, I either get no response or vague excuses. I even went to a tire shop and asked them to contact the company directly and send over the required photos, but still no one responded. It has now been three days, and I’ve been going back and forth with no progress on my claim. This has been one of the worst experiences I’ve ever had. The service is completely unprofessional, and I would not recommend this company to anyone.

Biggest Scam. Paid 4k for a Level 3 Warranty. Car breaks down due to a faulty part and it's in limp mode. Took the car into repair, just needed a Software Update as a "Repair" to get the car moving again. Premier Auto Protect decided to deny the claim. We buy warranty to protect us in times when our car breaks down. Since you guys don't want to cover a few hundred bucks, I will just cancel the warranty, and you guys lose money. Do not buy any warranty from this company.

I purchased a "Platinum Maintenance" and service contract from Premier Auto Protect and was told that it was a "bumper-to-bumper" coverage plan. I was also explicitly told that since it was a Platinum Plan, all I would ever have to pay was $100 per claim. However, I just took my 2021 Ford Explorer in for a transfer case leaking issue at Cen-Tex Automotive in Belton, Texas. Randy, the owner reached out to Head Start Automotive Group who administers the plan for Premier Auto Protect. He was told that of the approximately $1,250.00 repair, they would only authorize about $420, minus my $100 deductible, so they would pay only $320 and I would have to pay the rest (Claim #**).

**Beware**Beware**Beware. I would highly recommend that you choose a different warranty company for your vehicle. I secured the ultimate/highest coverage plan for my Ram 2500. I ended up needing to file a claim for significant engine problems that were all covered per the warranty agreement. Premier Auto did everything they cold to deny the claim and did just that. The 3rd Party company that processes claims was extremely rude, unprofessional and argumentative. They denied my claim and left me with thousands in repairs that were clearly listed in my contract. Find another company and don't use these crooks.

Terrible. First all the positive reviews are sign up only, which makes me think the positive reviews are not legitimate. I have not come across a positive review that discusses a positive actual experience with the repair shop and Premier's service. The negative ones, the most common complaint is that Premier does not cover "preexisting" issues. For example, every item on a used car could be considered "preexisting" as any part can fail at any time. Premier seems to yes that as an excuse for most denials. The engine, transmission will have component failure at some point. Premiere tends to use that logic as "preexisting".

I have a 2019 truck with close to 90K miles and it's running great. However I knew I needed some coverage type of coverage in place for when it starts to have problems. I did some research online and Premier Auto had the best reviews. I submitted an online application for a quote. Received a phone call in less than 5 minutes. Alex helped me through the quick and easy process and answered all my questions. The whole process took less than 10 minutes and now I have great coverage for a price I can afford. Would highly recommend.

Edward made me feel comfortable about obtaining full covered warranty. Because of the type of car that I had it would be in my best benefit to do the investment and although it is very expensive due to the type of car that I have, I guess this is what I asked for since this was my dream car.

Danny was fantastic, he answered every question, even the dumb ones. Additionally, he included a fantastic service plan and helped me with my low mileage driving habits being too long to start coverage quickly.