Penn Warranty Corporation Reviews

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Edited by: Erica Devaney

About Penn Warranty Corporation

This profile has not been claimed by the company. See reviews below to learn more or submit your own review.

Penn Warranty is a vehicle service contract provider that pays out for the cost of car repairs due to covered breakdowns or malfunctions. It also lets you choose your repair center and transfer your warranty if you decide to sell your vehicle. Penn Warranty partners with a large network of used car dealers, but it’s not transparent about its options or pricing online.

Pros
  • Choose your own repair center
  • Plans are transferable if you sell your car
Cons
  • Complicated claims process
  • Limited plan and pricing information

What is Penn Warranty?

Penn Warranty is a vehicle service contract provider that partners with a large network of auto dealerships to offer extended warranty packages for used cars. The company also provides emergency roadside services and allows you to choose your own repair shop.

Penn Warranty coverage

Penn Warranty doesn’t publish much information about its plans. However, to determine the level of coverage you need, consider:

  • Your monthly mileage
  • How long you plan to keep your vehicle
  • Average repair costs

To get in contact with Penn Warranty about its service contract options, call its customer service line or fill out the form on the website.

You can buy Penn Warranty coverage in the first 30 days after purchasing your vehicle. If you want to buy a warranty between 31 and 90 days after purchasing the car, an inspection is required before you can sign up for Penn Warranty.

If you need to file a claim, visit your repair center of choice. Your mechanic should provide repair options and give you an authorization number and other information. After the repair is complete, you or the shop can submit the invoice to Penn Warranty by fax, email or mail.

While your car is in the shop, Penn Warranty also covers the cost of a rental car up to $25 every eight hours of repair time. This coverage maxes out at $250.

Penn Warranty prices

Penn Warranty pricing information is hard to come by, but the company claims that its contract prices do not depend on your vehicle’s class, mileage or age. Contact Penn Warranty or your local dealer for more information. Policies are available through car dealerships nationwide.

FAQ

Where can I purchase a Penn Warranty service contract?

You can purchase a Penn Warranty vehicle service contract by calling the company or visiting a local partner dealership. Service contracts are not available for purchase through the company’s website.

Where is Penn Warranty located?

Penn Warranty Corporation is headquartered in Wilkes-Barre, Pennsylvania.

Can I pick my own repair center with Penn Warranty?

Yes, you’re free to choose your repair facility, but you have to submit an invoice for reimbursement. The repair shop must call the Penn Warranty office during normal business hours to open a claim before starting the repairs.

How do I submit a claim with Penn Warranty?

If you need to file a claim, you can visit any qualified repair center. The repair center must call the company’s customer service department to open a claim before starting the repair work. An authorization number will be assigned for reimbursement. After the work is done, you or the repair company can submit the invoice for payment via fax, email or mail.

How much coverage can I get with Penn Warranty?

A Penn Warranty service contract offers coverage up to the retail price of your vehicle.

Are Penn Warranty service contracts transferable?

Yes, Penn Warranty lets you transfer the balance of a contract to your vehicle’s new owner at the time of sale. The contract is void if you do not transfer it at the time of sale, and there is a $100 transfer fee.

Still have questions?

Is Penn Warranty worth it?

Penn Warranty offers vehicle service contracts that work well for used car drivers on a budget. The company also lets you choose your repair center, making it easy to access vehicle repairs when you need them. However, the claims process is less convenient. If you have a used vehicle and want a service contract to help with repair costs, Penn Warranty might be right for you.

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Penn Warranty Corporation Reviews

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    Page 1 Reviews 0 - 10
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    Customer ServiceCoveragePriceCoverage - Components

    Reviewed May 14, 2026

    Do not extend or buy a warranty thru Penn Warranty. Absolute trash service.... Will not cover anything. Calls a failed powertrain covered under their warranty a "pre-existing condition". Warranty is not worth the twenty pages it's printed on.

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    CoverageRefunds & Payouts

    Reviewed March 13, 2026

    Do not purchase a policy from them before reading all the reviews. I had emergency services done on my vehicle and they will not cover them. At least the amount I paid for the warranty. Not a good choice.

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      CoveragePriceRefunds & PayoutsMaintenance

      Reviewed Dec. 9, 2025

      If I could give 0 stars I would. Bought this warranty for $3000 when I purchased my car. When my alternator dies, I figured warranty would cover it like it states. The cost to fix it was $1900. They only would cover $400. There's no shop that will accept $400 to fix the alternator. Then they requested another diagnostic but made me pay for it ($150). What a joke. Don't purchase a warranty through these people, they make it impossible to get anything fixed, but no problem taking your money!!

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      TechSales & MarketingRefunds & Payouts

      Reviewed Aug. 19, 2025

      Avoid Penn Warranty Corporation! I paid $3,150 for their warranty through a dealer and never used it once—no claims, nothing. When I tried to cancel and get a refund, they flat-out refused. Total scam. They take your money and give you nothing in return. Don’t trust this company—they are thieves.

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      Customer ServiceCoverageTechSales & MarketingRefunds & PayoutsBilling

      Reviewed Aug. 20, 2024

      I definitely encouraging all Dealers Or Dear Customers to be sure save your money. Do not waste it with this company. If you buy a GAP policy TRUE PENN WARRANTY COMPANY because your investment is not secure and you think so you are!!!!! When they pay Time coming they find the way to getting out of it And not pay you!!!!

      There is no way I can respond to your reply to this review, which essentially twists your words for the audience. We want to make it clear to everyone that you have more control over the system, including changing the sales date and contracts. As a dealer, we have no control over changing any contract date after the sales day, especially if your system had a glitch, which was the case with us. I personally spoke with your associate for 3 to 4 weeks, and we did pay you for this contract. I have similar cases with a 114 or 115-day difference saved in my email because the system did not accept our payment on time. Why do you accept the payment and keep the contract active, but in my case, you are avoiding the whole issue because a claim has been started? This is a ripoff, and attorneys are going to look into this matter!!

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      Customer ServiceCoverageTechSales & MarketingPricePunctuality & SpeedRefunds & Payouts

      Reviewed Sept. 22, 2023

      I purchased a vehicle from VA motor sports in Virginia Beach in May 2023. Along with my vehicle purchase I was advised to buy a power train warranty that covers the engine and transmission. Fast forward to September the transmission is bad. I was happy that I purchased the extended warranty to cover this issue. When the dealership called Penn warranty with the diagnosis. They required Nissan to do a pressure line test on a cvt in which Nissan North America does not do because of the extreme danger to the vehicle. Penn Warranty did everything in their power to not pay to have my car fixed. Please stay away from these warranty companies. Do your homework before you are stuck paying for costly car repairs. This company along with shady car salesmen are in on the scam together. Buyer beware!

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      Customer ServiceCoverageTechPricePunctuality & SpeedRefunds & PayoutsMaintenanceStaffBillingLoan ProcessRates

      Reviewed Sept. 14, 2022

      My car died and I need to get to work. So I wound up having to get another car. I went to a "reputable" dealership and found a decent car that looked healthy and seemed to check out. I bought a "Penn Warranty Corporation" warranty from the dealer's good review. The gold plan covered just about everything for the price. I needed to keep my payments low. Three days later, the car starts to blow coolant and overheat and I had already been out of work for 2 weeks from my last car! Called the dealership and they were no help at first. I went to a certified repair place and gave them my warranty info and lo and behold, they WOULD NOT FIX THE CAR. The heater core needed to be replaced and this is related to the cooling system which was supposed to be covered! As my fiance put it, it was not a "new" issue, it was a pre-existing issue.

      My first question, "it's a used car!!! EVERYTHING is pre-existing!!! Why is the dealer selling this warranty when it doesn't work?" We wound up taking the car back to the dealer and having to pay for the repair out of pocket to the tune of 2000! We paid 600 of that, but the repair would have been unworkable and the car itself was 10K. We're already strained! Now this warranty is on my car loan and we will never be able to use it! DO NOT USE THIS COMPANY OR BUY THIS WARRANTY!

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      TechRefunds & PayoutsBilling

      Reviewed Aug. 2, 2022

      The worst company ever to deal with. They take month before you get your money for a claim and they barely pay anything after I paid them $3000. My car fixing bill came out to be $1500 this ** company only try paying $175 and most of my fixing parts was part of their warranty and they still only paid $175. My dealership told me he deals with a lot of extended warranty companies and this is the worst one he has ever seen. Also they do not refund you all your money back. Instead taking and putting your hard working money in their pockets. DO NOT WASTE YOUR TIME. THIS IS A RIP OFF.

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      Customer ServiceCoverageTechPunctuality & SpeedRefunds & PayoutsStaffRatesHonesty & Transparency

      Reviewed June 24, 2022

      BEWARE BEWARE BEWARE BEWARE!!! I will simply provide the facts, my experience in working with this company for over a year has been nothing short of a NIGHTMARE. I've had over 100 warranty contracts with this company and they have only covered 3 repairs (THREE REPAIRS). They will find any way to try and get out of paying for a repair. The average time to get an approval or denial is 3 weeks leaving the customer carless. In a recent claim the customer was forced to pay for a 150.00 towing and a 280.00 dollar transmission tear down just to get denied. This is consistent with how they operate, they are incredibly slow and do everything they can not to pay. I contacted my rep to get further clarification and got no call back or response. Furthermore customer service refused to give any further details as to why or how they came to that conclusion.

      RATINGS: At time of review
      Consumer Affairs: 1.1/5
      BBB: 1.2/5
      YELP: 1.5/5
      Google: 2.4/5

      Indeed: 2.5/5

      As a dealer the customers come first and I will do everything to protect my customers and their investments. This company has failed repeatedly and a warning to other dealers, working with them has hurt my reputation. Their ratings speak volumes, I truly and honestly do not suggest using this company. Do a little research and find another company to work with. You will save yourself so much trouble.

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      CoverageTechPunctuality & Speed

      Reviewed Feb. 3, 2021

      DO NOT USE THIS COMPANY. Save your money for someone that will actually back what they say. If you read all these reviews you will see a trend. They do everything they can to back out of having to pay anything. Very disappointed I had to give them 1 star to proceed. My vehicle has been in the shop almost a month now going thru their slow and painful process only to find out they would not cover my oil pump failure which is clearly covered. Be sure to check reviews when choosing a warranty company, I failed to do that but will learn from it... Now off to the BBB website!

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        Penn Warranty Corporation Company Information

        Company Name:
        Penn Warranty Corporation
        Website:
        www.pennwarranty.com