Consumer Complaints and Reviews
My son purchased an extended warranty from Extreme Trucks Erie PA when he purchased his 2007 Toyota Tacoma truck. The warranty company is The Penn Warranty Corporation Wilkes-Barrie PA. He paid $1600 for the warranty. Shortly after he purchased the truck the rear seal went out and put a rod through the bottom of the engine!!! When my son called in the claim AMANDA @ Penn Warranty Corp. told him they would replace the engine - not with a new one, but a used one and pay $55 per hour for labor!!! My son called all the garages in Corry and the Toyota dealer and found Dodge in Corry was the cheapest @ $65 per hour.
Then Josh called and said the motor in truck needed to be torn down so the could see what happened. The office manager at Dodge said the motor did not need torn down - you can see rod out the bottom of the motor. We had it torn down cost $400. The Dodge garage found an engine for $5247, my son went online and found one for $3450 with a 3 year warranty - so that's the one we got. Dodge put motor in truck labor was 21.5 hours = $1384.50 + parts!!! I want the money that AMANDA told us when my son called in the claim totaling $5634.87!!! The Penn Warranty Corporation only sent us $600 to replace the rod and oil pan, that is NOT what we were told. I paid the money for the engine, labor, and parts!!! I WANT THE REST OF MY MONEY!!!
The nature of this complaint is the service I'm receiving in regards to the repair to my vehicle. I had to provide two tows to get my vehicle to this shop for repair. Once it arrived there the mechanic stated that I was having a transmission problem. The initial cause was I couldn't turn the wheel on the car and the steering was locking up. After the mechanic diagnosed as needing another transmission he submitted the claim to you guys back on 2/272017. You guys approved the claim but only for 1300 minus 100 dollars for deductible amount totalling out to 1200 dollars including labor in this repair. This was not nearly enough to cover the cost for a rebuilt engine or new engine for this Navigator.
So I contacted the adjuster Shanequa and she stated the shop would have to order the USED TRANSMISSION from the junkyard shop by the name of Reno's auto parts in Ohio!!! I'm in TEXAS. No one thought to find a part shop here in Houston that would cut down on delivery and repair time. After about a week of the part finally arrives but arrives DEFECTIVE!!! This is week 2 of no vehicle and since the adjuster only approved for 7 hours for labor and not 8, I don't qualify for rental until this repair is done. So now I am not only paying for a car I am unable to drive now going on a month but I am also paying for rental and or Uber services for transportation so that I don't lose my job because my car is still not repaired. The repair shop is saying that the issue the part and that it needs to go back. The supplier (Reno's Crap shop) does not want to take the part back because they claim it's a good part.
The manager at Reno's stated that he would send an inspector out on today 03/20/2017 but in return said he wasn't sending anyone out. So now the manager at the repair shop wants me to come pick up my truck even though it's not working. Penn warranty paid on a claim before they even checked with me to see if the car was working. They asked the shop manager (Daniel) he claimed it was working then it somehow stopped working within 24 hours of installing the part. Now the shop does not want to do any work until they are approved for more labor and guess what, Penn warranty, (you guys) won't approve any more labor until the junk parts place sends out an inspector to see if the part is really defective. So as the consumer I am stuck here in the middle with a purchased warranty that is not really covering a reasonable amount for the repair of this car.
This is not the first time I have had an issue with this car. The last time it was the calipers that were a hassle to fix. Now this (the transmission) and before that it was the back windshield wiper that is still now not working either. I have spoken with Shanequa's supervisor Eien. He gives me the run around just like Shanequa and the repair shop. I have never dealt with a warranty company like this ever before in my life. This whole experience has been the WORST!!! No one seems to care that money was spent to have this service but why should you, money is spent now. How can a class action suit be filed against this company!! False practices.
Filed a claim with this company about a month ago. They have fought us the whole way thru, and then denied the claim stating it was a preexisting problem. What happened is the oil light came, so I stopped and checked the oil which was full. I had the car towed to the garage and my mechanic determined the engine was blown and needed another engine. Contacted PWC. They wanted it torn down at my expense and they would send out an inspector. The inspector said it was a preexisting condition with the timing belt and the plastic guides and metal clips were broken by a loose timing chain which clogged the oil pickup and cut off the oil pressure. When we purchased the car 4 weeks prior to all this the dealer said it was the smoothest running car he had on the lot. If the preexisting timing chain was making all that racket don't you think we would have heard it?
Now we are in a dispute claim with PCW. The outlook does not look good with this claim. I feel everything we say they will come back with something to get out of paying the claim. They seem to have certain catch words in their contract that helps them denied all claims and their inspectors seem to be coached on how to word their inspection reports to accomplish this task. Avoid this company at all costs. They are rude and underhanded. Seems from all the other reviews we've read everyone is saying the same things.
First off, I don't have a contract with this horrible company. I work for independent repair facility that they just denied a claim for. They sent out an independent inspector to look at the failure. The inspector agreed with are findings and finished the report. Nicole from Penn called back and said that they would not cover the major problem due to previous problems with the crankcase vent system. Which has nothing to do with the worn camshaft. I talked to the supervisor for Penn and we strongly disagreed with each other. Being a previous tech, he was trying to get technical with me. However, none of the stuff he was saying was correct. I called him out on it and then he just said that WE ARE NOT COVERING IT!!! STAY AWAY.
Let me tell you to please stay away from this company. You have to go thru so much it's ridiculous. They still haven't paid for my Vehicle Repair from August. Now my Vehicle back in the shop. I was told they will get the claim started for me but I would need to pay and get my money from them because they don't want to deal with them. They even ask GMC if they can mail them the part to keep from paying the price. Who will allow a warranty come to do that and be held responsible if it don't work or something goes wrong. I HAVE HAD SO MANY PROBLEM WITH THIS COMPANY I WISH I CAN DO A CLASS ACTION LAWSUIT. If at all possible please someone help us out. Stay away from Penn WARRANTY.
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I have had to use my warranty twice with this company. Both times it has been an awful experience. Once with a dealer and once with a specialty shop. Neither one could get the company to pay for the parts they claimed they covered in their paperwork. They were very difficult to deal with and response to the service manager took over 3 days to approve anything. Needed a compressor for the AC. $1,000 replacement cost from the dealer. I have a $100 deductible and they paid $150 towards the repair. In the paperwork they claim the AC compressor is covered??? Not true!!! My advice is to stay clear of this outfit. Get your extended warranty from anybody else. These guys should be investigated by the State Attorney's office of Pennsylvania. Major rip-off. Both the dealer and the specialty shop said they have never dealt with any extended warranty company as fraudulent as this one!!!
I just purchased this warranty. Paid about $1200 and filed a claim May 2016 for a little over $400. They told me I was approved for $340. They sent me a check for $170 which is crazy. I will never do business again with them and I will not recommend them to anyone. I have to dispute this claim to get my full amount... Smh. I never had to go through this in my life with any other warranty company that I dealt with. POOR BUSINESS... I'll be going to the BETTER BUSINESS BUREAU about this.
I have a 12 month warranty with Penn Warranty. My 2008 nissan Rogue, check engine light came on within 6 months of having vehicle. Transmission is leaking fluids. Took car to Autozone, was told it was solenoids and needed to be sealed. Had car towed to mechanic, called Penn Warranty beforehand to let them know of happenings. Mechanic put in claim. Penn stated it's not covered, cost of repair is over 1300. Penn stated it was external, even though that have to remove transmission to gain access to seal it up. Do NOT GO WITH PENN. DO YOUR RESEARCH FIRST. THIS IS THE WORST WARRANTY TO HAVE.
We purchased a extended warranty through PENN WARRANTY CORPORATION when we purchased a Toyota Tacoma from a used truck dealer. When the rear seal blew out and the throw a piston rod through the bottom of the engine, we called PENN WARRANTY and they said to take it to a repair shop that does warranty work. We check the shop in our city and got the lowest labor rate and got the estimate for engine to be repaired.
PENN WARRANTY said they would give us $3,000 toward the engine and $65 per hour toward labor costs. When the shop called PENN WARRANTY, they told them the engine had to be torn down so they could see what happened. Cost $400 to tear engine down. Shop manager said we did not have to do that, they could see the rod out the bottom of the engine.
After paying to tear down engine, PENN WARRANTY then said they need maintenance records, so we provided the records. They gave us nothing but a runaround and each time the shop or we called the money they would cover for the repairs got smaller. WE COULD NOT GET A HOLD OF ANYONE MOST OF THE TIME!!! Now they say they will pay $600 after the repair are done. Maybe!!! Do not use this warranty company!!!
I purchased an 07 Audi that was covered with the GOLD package. I was told the brakes were covered in the package and the first week of owning the car I had it looked at. The job was $700 and Penn Warranty told me it was not covered by the warranty. So I requested to have the warranty cancelled. I have called several times, left voice mails. I have faxed and emailed my request, and no one is getting back to me! I'm assuming so they can tell me the warranty cancel time is up! I would stay away from this company, they are difficult to deal with!
I got the GOLD warranty, and after a year, filed 5 claims. Not a single claim was covered. They had an "out" for everything. They wanted me to have a mechanic tear down a transmission to diagnose issue. $1200, they didn't cover part. Now what? Front CV joint failed. They claimed the grease was low, so that caused the failure... not covered. It's a 13-year-old car, and how the heck can anyone be expected to check a grease level in a sealed part? Huge waste of money. Save the headache, put money in an envelope & use it for repairs. You'll come out ahead.
Do your homework. I paid 1100 for a 3-year warranty and only 1 repair was covered. After 500 repair, I was given 33.00. The hell with them.
I purchased a used Mazda Rx-8 in December of 2013. I always purchase extended warranty to cover the expensive repairs. The dealer assured me that it was a solid warranty plan and we would be well taken care of. He omitted telling me the warranty had a claim limit of $3,000.00. We financed the cost of the warranty in the financing of the car @ a cost of between $1500.00 and $2000.00. By the time I found out about it the financing was in place and we couldn't change the situation.
In May of this year 2015, the car suffered a catastrophic engine failure. The car was taken to two repair facilities. Both diagnosed engine failure. In June we had the car towed to a Mazda Dealership in Jacksonville, FL. The engine failure was immediately diagnosed as the apex seals failed and the engine lost compression. The warranty company demanded the engine be pulled from the car and completely disassembled. The warranty company was told by the master technician at the Mazda that the engine could not be disassembled, that only the factory had the tools to do so. They still demanded that the engine be pulled even being told by dealer that it can't be done.
My claim was discontinued. I sought help from the dealer since he sold the piece of crap warranty to us and he said it was our problem. Not having the $8000.00 for the repair, I told the bank they could have it back since I did everything I could by purchasing the warranty. If anyone knows of any law firms that handle cases like this please contact me at **.
We purchased a two year warranty for $1,195 on a used Explorer. Shortly after purchase, the transmission needed replaced. Penn Warranty would not cover the full amount of the transmission. We had to pay over $500.00 out of pocket. Also, they are extremely difficult to deal with. I called later to cancel the warranty, and after 4 phone calls and 2 emails, I finally got a person to talk to me. I asked about the refund and was told "no refund after 30 days." I would never, ever get a warranty from this company again.
I purchased a 6 month/7500 mile warranty on a '99 Tahoe. Within 2 months the engine light went on. At the same time the driver's side window stopped operating and the right front wheel started having trouble holding a turn to the right. The mechanic said the engine code is the Evap Sensor in the intake & exhaust system. The other two issues are electrical with a new window motor needed and a steering sensor, but he was unable to tell me if all three are related.
The bottom line: Penn Warranty will cover ZERO for these repairs. Reading the warranty contract these issues should be covered but the supervisor stated "none of your issues are covered by our warranty"! What warranty? If you plan to spend any money on a Penn Warranty consider it a donation to the company. You'll never see a penny in reimbursement.
We bought our 2012 Lincoln MKT car and got extended warranty for 2 years. After 2 months we had issue with engine and we went to fix it. Found out it will cost us $4100 and PWC will cover only $200-$300. So we called them to cancel the warranty and get refund. They told us after 30 days NO REFUND. We had warranty with Honda, BMW all of them gave us refund if we paid off ahead of time. But this ** company will not issue refund after 2 months. How they can run a business like that in USA???
I was sold on the BEST Warranty on the market only to find out that they do not cover any major repairs.
My expectations were that they would HELP me get my car fixed if it needed repairs. I did NOT expect them to pay the whole thing, but do what they said they would. Six months after purchasing my car, the transmission went. I needed an oil change too but no biggie since that is not covered. They paid all but $200 ($100 of which was my deductible). I knew when I purchased my warranty that when something on my used car broke, that I would not have $1200 or more to have it fixed. I was right. I financed my warranty and am glad that I did. I read my contract as my dealer told me to, I did and made an informed decision.
I bought a 07 M5 from a local dealer (daddy’s auto in Darlington. They also are terrible and suck a bag of **). I got the M5 in the beginning of July 2014 and sold it in the beginning of Nov 2014. Never filed a claim. Called Penn today to cancel the warranty and to receive a partial refund from the warranty I never used. I buy a lot of cars and have always been able to cancel the warranty and get a partial refund as long as the car was paid off or if it wasn't paid off the partial refund goes to back to the bank to come off the top of what you owe. Apparently Penn doesn't do this and I'm not eligible for a refund that I paid an extra $1,700 for and I only had the car for 3-ish months. So to all the employees and Owners at Penn please feel free to go ** yourselves, eat a fat sack of ** and I'm hoping most of you get full blown **.
My Cadillac SRX broke down on December 28, 2013. It was towed Jan 2, 2014. It has been at the Cadillac dealer since then. It is now February 21, 2014. The problem is that the crankshaft broke. The Penn Warranty has sent many Adjusters, and nothing has happened. The bill to repair my vehicle is about $5000.00. Penn Warranty will only pay about $600.00. Penn Warranty has also made me pay to have the engine taken apart at my expense. The vehicle is under contract, and an internal part failed.
I purchased three Genesis warranties from Penn Warranty. They were for a 2000 S-10 Chevy, 2000 GMC Sierra, and 2002 Chevy Impala. These warranty payments were set up on the auto pay via a Discover credit card. In April 2009, fraudulent activity was suspected on the credit card placing a freeze on the account. During this time, both the S-10 and GMC payments were due. With the hold placed on card, no payments were issued.
Penn Warranty was unable to contact us due to an address change on our end, therefore the warranties lapsed and by the time we realized this via credit card billing cycle, it was too late to reinstate warranties and Penn Warranty refused to renew due to mileage on the vehicles which they had covered the previous four to five years.
In November 2009, I notified Penn Warranty of a new credit card number for the auto pay for the warranty on the Impala. The Discover card on file was being replaced as a result of a breach in the security and potential fraud. After notifying Penn Warranty of the changes, so as not to experience a lapse in payment, Penn Warranty treated this a renewal which wasn't the case - it was simply updating information for auto pay to continue uninterrupted. The renewal I never applied for was declined due to excessive mileage on the Impala.
When the warranties were purchased, they were good for as long as I had the vehicles and payments were made. Though there was an unfortunate miscues on the S-10 and GMC due to credit card freeze, there was no tolerance given even after providing documentation of notice from Discover. While it seems that tolerance should be allowed for such situations of credit card companies monitoring for fraudulent activity, there is no excuse for cancelling a policy simply because one changes the credit card information on file so there is no lapse in payment.
It would appear that Penn Warranty wants to cancel customers when the risk is greater for potential problems since I have kept the vehicles longer than the average person does and the mileage on them exceeds their limit for new applications.
I bought a warrany from a call dealership with this warranty. Not only did it take upwards of 4 hours for each question on a claim,some times it took more than 1 business day. The claims department refused to pay for items clearly stated as covered on the warranty. I also asked for a copy of all conversations about my claim, I've got documented proof of calls from my cell phone and emails that were never documented. One of those calls I was placed on hold for over 40 minutes. The records are untrue and lies in some cases. One such statement placed on this record is that I said I would lose my job. No such thing was said by me. My parents have a spare auto and I was using that and I had no fear of losing my job because this company did not want to approve covered items or not approve them.
How can you have an agreement and the other person pick and choose which parts they want to uphold? Are we as the consumer just screwed no matter if it's in writting or not. I'm a young nursing student and couldn't afford the extra stuff I should not have had to pay for. Still waiting from their resolution department to get back to me with what they are going to do. However have read several complaints online and it didn't work for anyone else. Wish me luck!
It is my opinion that the Problem that caused the accident existed at the time I purchased the car and was just waiting to happen. After purchasing the car I found out that the safety breaka did not work.
I had a retired Volvo mechanic and his son look at the car and they said the engine sounds like it has 200,000 miles on it. They advised me to get rid of the car.
It was at this point that I decided to get warranty protection.
When I changed the oil, the paper filter was an oil soaked wad of paper.
When I replaced the thermostat I found the termostat had been broken to run in an open position providing more cooling for the Engine. A proper thermostat was installed for heat in the passenger compartment.The findings of the inspector from Penn Warranty stated that the pan had been recently cleaned and he said that sew heat marks on the bearings.
When the engine blew, we heard no noise to warm us.
The engine blew smoke, a thud and rolled to a stop. It happen in seconds.The vehicle was bought from Variety Auto Sales in Cookeville, Tennessee. Variety imports cars from Baltimore to cookeville which does not require smog devices. I feel that the car was dumped to Variety.
Regardless of the Condition of the car at purchase Penn Warranty did not inspect the car and the warranty was in affect immediately.With mechanical wear, the radial deflection of the rod becomes excessive and the rod
suffers from torsion vibration. This leads to connecting rod breakage and catastrophic Engine damage
Penn Warranty Corporation Company Profile
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- Penn Warranty Corporation