SOS Auto Protect Reviews

As a mom who’s always on the road traveling with my kids, having SOS since 2021 has given me so much peace of mind knowing that if anything happens they’ll actually take care of it fast and I just want to thank Joseph in claims and Ricardo for always being kind, patient, and making sure my headaches on the road are taken care of.

I’ve had SOS Auto Protect for a few months now and honestly I wasn’t sure if it was gonna be worth it. But I already had 2 claims, one for my navigation and one for suspension, and they actually covered both with no hassle. They paid the whole bill which was a big relief. I thought it was gonna be a headache but it was pretty smooth. So far I’m happy I got it.

I was definitely surprised how easy it was with SOS. My car needed a new fuel pump and alternator, I filed a claim and they just went ahead and replaced it, no inspection or anything crazy. Process was simple and the rep I talked to actually helped me through it quick. Glad I got the warranty, saved me a good bit of money.

Just about getting ready to renew the policy with them since it is close to expiring, and I have no complaints. My direct agent for years now, Josephine, was extremely helpful and I'm glad I can continue to count on her for any future claims. Never any hassle having to use them and my claims were handled the same day if not next depending on the severity of it.

$1800 in repairs. That’s what it would’ve cost me out of pocket when the engine mounts and a bunch of internal parts failed. But SOS had it covered. They worked with the shop directly and I never had to worry about reimbursement. Honestly, I'm still a little shocked at how smooth it was. I paid a LOT less than that for the policy itself over the last few months.

Do not use this company. I've called many times and all you get is the intake line. They never call or email you back about your concerns when it comes to delay on inspection or authorization. My car has been in the shop for almost a month. And I've callled everyday. You never get to speak with anyone higher than intake to get your issues resolved. All they do is take a message and never call you back. Waste of time and money.

I was told that SOS was a very good business. They were polite, helpful and thoughtful. But I have found out since I have needed them to help me with my car. There was one gentleman named Adam very, very rude. Very, very disrespectful, no care for the customer.. He stated that my situation was not important and that it was not an emergency. He threatened to hang up in my face with no help at all. This has been going on for 2 weeks now.

Filing my claim with SOS Auto Protect was way easier than I expected. The repair shop called, got instant approval, and I didn’t have to do a thing except pay my deductible. Super smooth process. Highly recommend giving them a shot!

Submitted an inquiry for warranty services, received a call back to discuss options and advised the rep I would get back to them with any interest. Subsequently I received NO LESS than 8 follow up call seeking my business which is completely ridiculous and harassing. Needless to say I did not give this company my business and requested multiple times to have my phone number removed from their outbound dialer and lose my number!