GM Warranty Reviews

I have owned 3 Nova's, 1 Monte Carlo, 2 Saturns a CADILLAC CTS and lastly a 2018 GMC Canyon. Totaling 8. I feel GM and my local dealer have kept me from being able to file lemon law claim, in Oct. 2020, my last EVER visit for service, at Any GM LOT, they did not input any of my ''Concerns or Complaints'' on my invoices of my first two Visits. I later met with the FORMER transmission Tech. after he left Hatfield GMC. He told me they all ''KNEW and GM said there's nothing they could do at the time''. THIS was at my first Oil change. Still not fixed

I’ve purchased 6 vehicles from GM over the course of 20 years. I influenced my mom and son to buy their cars with GM. I have always purchased the extended warranty coverage. I finally had to use the warranty and they did not honor the parameters of the warranty for trip interruption. There were no loaner vehicles, had to pay out of pocket for Enterprise (rental car agency they recommended) fees that were not reimbursed. They sent me a letter of allowances that were covered under the warranty, but did not honor even though the car broke down due to a recall that was sent out a week later.

This is not vehicle related but GM Warranty covers mattress protectors from Rooms To Go also. My daughter had an accident, and the mattress protector failed. They sent me out a new protector, but said in order to continue my warranty, I needed to let a company of their choice come out and clean the mattress, which I did. The company damaged my mattress by pulling strings out of it and said it was like that before they cleaned it. I had before-and-after pictures and GM Warranty sided with the company because they didn't want to be held liable. Do not get a warranty with this company under any circumstances, they are unreliable, dishonest, and cares nothing about their customers.

Do not purchase the extended warranty for your vehicle- total rip-off. We purchased a 2018 Yukon vehicle in Feb 2019, and in April 2022 we started having a small problem with one of the tires which we have returned several times and they still have not been able to fix it. We guess that it needs a new rim which we feel should be covered under our total plus warranty. I look up my service warranty - we were told I was buying a 60 kl coverage or 160,000 kl, whichever comes first. When I called the dealership on this they told me that I bought 5 year warranty that started 1.5 years after I picked my vehicle in Feb. 2019 (which I was unaware of as it was not explained to me that way). What they say they actually sold me was a 2-year warranty added to the original 3-year factory warranty which was supposed to have added up to the total 5 years.

BEWARE OF THIS VEHICLE, the power train unit has leak issues according to an internal GM document and GM will charge you $3200.00 to replace it. They do not honor their own “Internal Safety Notices” which can be found online just by googling it. I have contacted GM Canada and they refuse to acknowledge the FAULT OR THE DOCUMENT (which is accessible online). They did not have a reply to why there is a “SAFETY NOTICE” on the transfer unit case for this make and model. Rather than changing the $14.99 seal where the leak occurs, they advise that GM Canada only sells the entire Transfer Unit Case – no parts are sold separately. Quite the scam. This is my second brand new XT5 I have purchased from Cadillac and will never purchase another Cadillac in my life once I am done with this one.

So we purchase a 2023 Chevy Camaro convertible 2.0 TurboTax back in November of 2023 to be shipped to Spain for our retirement. Once in Spain, we had a flat and discovered there was no flat tire kit, gas funnel in case you run out of gas and no tow hook at all. AFTER contacting customer service at GM there was no solution given by the rep who called. Totally indifference with the situation in hand. You would think she would try to solve the issue on a brand new car. Will NEVER PURCHASE A GM PRODUCT AGAIN.

I purchased my truck in March 2022. At 12500 miles my truck had to be towed to the dealer due to a knocking noise. It ended up being a major engine repair. It was assembled incorrectly in the factory. They had to place a new crank shaft bearings and rods. The repair that was done took 11 weeks due to parts. When GM made a offer of gratitude due to the trouble I went though it was like a slap in the face.

My husband and I purchased a 2021 Yukon May of 2021. We traded in the 2021 Yukon for a 2022 Yukon XL in July of 2022. When we had purchased the 2021 Yukon we purchased a Protection Plan warranty under the impression that if we were to trade in the 2021 Yukon (which we did) that the remaining balance would be refunded back to us. I went to the original dealership that we purchased the 2021 from and they told us that the warranty is not refundable nor is it transferable, that the warranty would go with the new owner of the 2021 since it is registered under that VIN. Now this is the same dealership that told us that in the event that we would trade in the 2021 we would get the balance back.

I purchased my 2015 Cadillac Escalade with 17000 miles from a dealer in 2017. The car was originally from Canada but made in USA. I have taken it to the dealer ever since with minor issues etc. They were all covered under factory warranty. I also Purchased GM Platinum extended warranty for this vehicle. Under extended warranty I had taken the vehicle in for some issues and the claims were covered under the GM extended warranty. Now the vehicle is at the dealer since Dec 6 2021 and it needs a lot of work and GM extended warranty came up with excuse that the vehicle is Gray Market Vehicle and they can't cover my claim and that they will cancel my warranty and refund me the reimbursement. The dealer and I have gone back and forth to find any legitimate excuse but they can't seem to find any. Now I had to hire a lawyer and try to get my issue resolved.

Too expensive. Not worth to justify my car lifetime. Turned out my car ran no major mechanical or electrical issues after five years so it’s a bad investment. I felt doped on this. Very upset.

I just recently purchased a 2019 Chevy Spark LT. The car has a 110000 mile warranty. But I am looking to purchase a car from AutoMattox that will give me a million mile warranty. This will be a much better deal.

Pricey, Outta pocket fees accrue no matter what. Much of the extended coverage should be already part the warranties. Vehicle pricing already high, could be offset by extended warranty items as an inducement to purchase a GM vehicle.

GM or dealership will not honor my warranty good until December 2020. 2014 Buick Regal purchased new in 2015. Dealership has had my car since July 27th. Just told me last week they won't cover the warranty because my oil change receipts were not detailed enough. Only thing on the receipt was my name, date and model and year of car. Smith Tire now KnA changed oil in all the work trucks at my job so I took my car there. They were in Blytheville Ar where I worked so it was easy to have one of my co-workers take me and pick up car.

Never order and pay for a vehicle from Burkins Chevrolet or any GM dealership. Burkins noted in writing particles in new vehicle paint and GM warranty refuses to fix the problem. My Burkins salesman has been verbally abusive in text messages because I gave an honest review of how I was treated. Never buy a new vehicle from GM expecting them to honor their warranty. They play phone tag to frustrate the customer. Buyer beware.

I purchased a 2017 GM Terrain Denali in October of 2017. Nine months later, I had it in to the dealer to find and fix the leak. Now,14 months later it was in the shop and they found mold growing on the passenger side carpet. The same area from before. So, either they did not fix it or a new leak sprung up. I called warranty myself because of the miles I have to drive to work I was out of the 36,000 mile warranty. However, it was under 3 years and I feel, because GM knows the Terrains have a problem with leaks, they should still honor the warranty. They didn't! All's they kept doing was have me take it back to the dealership to fix it.

Purchased new 2019 2500 HD High Country Duramax from dealer in Floresville Texas. Leather on steering wheel has has 4” of faulty, cracked leather under new vehicle warranty. GM refuses to replace steering wheel and correct the issue. After being a GM owner for several years this will be the last GM product I will purchase. Very unprofessional GM personnel that I dealt with.

My 2014 Chevy Cruze has 48,000 and the water pump is leaking. My warranty just expired in August 2019. I called Chevy to see if they would do something about the issue seeing as this is a faulty issue that upon reading about many Cruze owners have had. Chevy tells me "sorry you're on your own" for a 1000 problem for a car they let out of production with weak parts. They didn’t even attempt to offer a solution to stand behind their product. I’m so outdone with Gm at this moment and I love Chevy but my patience has snapped at this point. All I can say is don’t buy one of these. There is no way I’m supposed to be doing major maintenance on this thing this soon.

The last 3 years I have had issues with my cars acceleration. When I bought my 2012 Buick Regal in 2015. I was told I have a 5 year or 100k mile warranty whichever comes first. I have paid over 2k in fees. When I drive it would only go 35 miles an hour and that was flooring it. I went to the dealership for the repairs and was told it was not covered under the warranty so I had to pay out of pocket. My safety was compromised. I wasn't given a loaner vehicle. They told me they didn't have any. I was ignored and treated like I was bothering them because I wanted info on my car, I was just trying to find a resolution.

I have had power reduction where you have almost been killed in the road. I have been dealing with GM for 7 months. They continue to say it does not have the Voltec emissions 10/150k and the battery 15/150 even though it says on the org sticker with the VIN. They still could never get the codes to prove my issue. I provided videos and documentation. Research. Met with rude, "Oh I'm sorry" and zero action. At 6.5 months they found the warranties, now shifted me to the exec office? Where they now say I do not.

I took my truck (16 Silverado, 25K miles) into the dealer for vibration while braking. They said my pads are good but my rotors are shot. They are warped and it would not be covered under warranty. Been on and off the phone with Chevy multiple times and they keep sending me to different dealers that are telling me different things that are wrong with my brakes. Not getting anywhere with this. Always drove a Chevy. Always been a Chevy fan. I think it’s time to bite the bullet and buy a Dodge.

I scheduled an appt with GMC for a warranty repair of the OnStar system. I was under 36000 miles when I scheduled the appointment. I brought the rig in a week later for repairs at 36,102. GMC refused to cover it. Saved money on the repair, lost a customer for life.

I don't know why I continue to remain loyal to a company who obviously doesn't care about their customers. I went through a huge battle with corporate and my local dealer years ago with my 13 Silverado LTZ after my dash cracked at only 31k miles. The truck was always garage kept but GM blamed me living in Florida as the cause for the damage. Even though it is a very well known issue with this truck. Now fast forward to my 2016 Corvette Z51 with 32k miles. My driver's seat of deteriorating with cracks and sticking ripping and coming out. Also a garage kept weekend car. The passenger seat that NEVER gets used is showing a discoloration and has a flat spot with no texture remaining on it. Of course GM denied my claim under the bumper to bumper warranty. I think I'm really done this time. I've been a life long loyal customer thus far. As a child all I ever dreamed of was having a garage full of Chevys.

Faulty NEWLY LEASED TRUCK: Transmission issue within one month of leasing. I was expecting some input as to a timeline for repair of a FAULTY TRANSMISSION from the dealer & was also expecting a respectably equal loaner truck. Instead, I was given a Malibu. Furthermore, I’ve gotten the runaround as to getting some kind of reimbursement for not using my truck for 3 weeks! NEW LEASE, mind you!

It was horrible. My 2016 Corvette Stingray transmission went out at 5000 miles. I had nowhere else to turn. I never suspected the transmission would go out at 5000 miles. Almost 80,000 dollar vehicle and the dealership and Buick GM of Murfreesboro Tennessee screwed me and convince the warranty people that nobody gets a new transmission. They are not knowledgeable on the warranty that I don't deserve to have a new transmission. They decided to rebuild it. I am 58 years old and I have never seen anybody that could rebuild a transmission in any capacity to where you're not constantly bringing it back in in the inconvenience fashion.

I have started having issues with my 2015 Chevy Camaro 2ss 6.2 6 speed manual around August 2017, approx. 60k miles. Both CV shafts on each side had went out either taking off from a light, or just driving. Dellenbach in Fort Collins, CO covered both passenger and drivers side CV shafts, but stated if they break again it's due to abuse. I stated, "No, it's not abuse." I told Dellenbach there was something else wrong with my rear end, and they stated, "No. It was just from abuse." I have powertrain warranty for 100k miles on my vehicle, I bought it brand new from Dellenbach. Around March 2018 both CV shafts broke again within weeks apart, Dellenbach refused to even LOOK AT MY VEHICLE TO FIND OUT WHY IT KEEPS BLOWING CV SHAFTS, STATING IT WAS ABUSE.

2012 GMC Sierra frame rust warranty - Took vehicle to the dealership and was told it needed a frame replacement. They kept it for 3 weeks only to be told that they would not do it that it needed to go to a dealer with a body shop. Now GM has backed out and does not want to repair the truck.

Just bought a Chevy Malibu 2016 and has problems with leaking water from the back windshield stop light. Make a complain and they told can do nothing about it. Really suck. Never gonna buy a Chevy. Bad experience and they file another problem with it. It’s a shift to park sensor alarm star and I have to hit the shift paddle to the front to make it stop. They haven’t fixed too.

I bought a brand new 2015 Chevrolet Silverado in 2014. The truck has only 3540 miles on it and the BCM went bad causing the rear turn signals not to work properly. I brought it to the dealer for diagnosis and repair and was told that a short to ground in the courtesy lights had caused it. They found that when they installed the visors at the factory they had run a screw through a wire. After being charged $790.00 for the parts and repair I was then told there is nothing they can do warranty wise.

We purchased a Certified Pre-Owned 2014 Corvette Z51 package in August 2016 from Sarasota, Fl with 6k miles. Drove the car back to Maryland and the car drove like a dream. February 2017 I took the vehicle to Waldorf Chevrolet at 2298 Crain Hwy, Waldorf, MD due to a rattling & squealing noise. Waldorf Chevrolet misdiagnosed the problem thinking the problem was the torque converter in the transmission. They went into the transmission, and replaced the torque converter.

Back in 2002 My mother paid $28,000 for a Alero car. We both drive it. We have had nothing but problems with this car from day 1. We have had to put about $10,000 in repairs or more. Car has less than 50,000 miles on it. One thing after the other fails or was faulty or defective on vehicle. Some recalls have even been done on the car. Car has bad rims or wrong rims that came with the car causing constant tire issues, where I had to fill the car with air every day and have had to buy numerous tires. Lights come on all the time. Radiator leaks no matter what is done, engine had to be overhauled. Battery has had to be replaced many times. The repairs never end. Constantly car needs repairs costing tons of money each time. I have never had these many problems with a car. $28,000 was a lot of money 15 years ago.

Purchased a new 2014 XTS Cadillac from Ron Carter Cadillac in Clearlake. Paid an additional $3,000 for a 6/100,000 mile warranty. At 61,000 mile the rear suspension fails. I call Ron Carter and wait a couple of hours for anyone to return my call. Then I called Cadillac roadside assistance to find out the dealer is more than 25 miles away so there will be charges, so I settle for a closer dealer. Next I get a call from that dealer telling me my extended warranty will not cover anything on the rear suspension. Next I call GM and they refuse to address the matter and will only tell me to contact the dealer. I call Ron Carter back and get voice mail, so I go to chat online with no resolve and here I sit again waiting to talk to Ron Carter Cadillac. I think I chose a poor dealer, a poor warranty and a poor choice of automobiles.

I bought my 2011 Chevrolet Equinox 2 years ago from Kocourek Chevrolet in Wausau. Within one year of owning the vehicle my pistons went out. GM paid for this to get fixed as it was covered under a special policy. The engine needed many new parts as it caused a bunch of issues. One year after that the transmission pump went out. I was no longer within a warranty (passed by 9,000 miles) I had my vehicle towed to Kocourek Chevrolet who stated I needed a cat converter, manifold and O2 sensor. After they replaced that is when they told me that my transmission was not engaging and that they would have to look into it to see what was going on. At this point I gave them the go ahead to proceed with diagnosing the issue.

13,800 miles on 2015 GMC Sierra truck only used for pulling camper on trips. Driver side seat coming apart at stitching on corner. Took to dealership. Two managers looked at problem and agreed it's a warranty coverage. They have to send to district manager a picture. Manager for GMC says no warranty. It's wear and tear. Dealership cannot fix because they are afraid GM will not reimburse them for the repair. Only thing I was offered was a 200.00 assistance from customer service on a 700.00 bill to fix the seat. That is why I am posting, buyer be aware GM will not fix your seat on a defect from factory. Will tell you it's wear and tear and will close your complaint case # AND IT WILL COST YOU TO REPAIR SEAT. I could understand if it was torn by consumer, but just coming apart due to poor craftsmanship, you're not covered.

After owning my GMC Sierra 1500 for a little over two years my battery just stop working. The GMC dealership and warranty department told me that the battery would not be covered because I had 63,000 miles. Warranty is only three years or 36,000 miles. The reason I took my pick up to the dealer was that my driver window and steering were not working properly. Well come to find out it was all related to a bad battery on a two year old truck. Had I known should have taken to Pep Boys for half the money and better warranty. GMC gives mileage warranty on batteries so if you drive 36,000 one year and battery dies that is it. No coverage. This will be my last GM truck.

A chunk of the hood of my white 2010 Chevy Traverse just peeled right off. The extremely unhelpful Service Manager Roger ** at the GM dealer FH Daily (where the car was purchased) said it was due to outside influences like small rocks hitting the car and flat out refused to help. The auto body shop said it was a clear factory paint issue and GM should fix the problem. The car is in mint condition apart from this ugly gaping silver patch. What do I do?

GM is not fully honoring their powertrain warranty on my 2011 Suburban z71 4x4 currently at 67k miles, for a known issue within GM bulletin for this year engine. A new engine costs $16k after parts, labor, and taxes and they are only covering 60%. The dealership (JN Automotive Hawaii) will pay 20%, leaving me a bill of approximately $3200.

I have a Suburban that has 49,000. Thinking that this is an expensive vehicle we purchased as much additional warranties to avoid out of pocket through our vehicle ownership. After paying $2787.37, we find out two years later that the warranty barely covers anything. Please do a big research when purchasing extended warranties with Ally Financial. We have never used our warranty and they will not even credit us a part of the policy. Our only option is to cancel and receive the proration based on the 10,000 miles left. Please find a list of all the things it does not cover. This is never handed out at the dealership. It is supposed to be mailed within 60 days of purchasing your vehicle in case you want to cancel.

I have a 2010 GMC Terrain SLT which has two Pre Cats and one catalytic converter in the rear. We took the vehicle in for misfire and engine repairs at 71,000 which the catalytic converters were under warranty at the time. I have an extended warranty with AUL which doesnt cover catalytic converters. The GM dealership did nothing at the time to repair the vehicle. Went on though charging a $100 deductible as though they filed a claim with AUL, but did no work and filed no claim.

I have a 2011 Camaro with 60,000 miles on it. It is in pristine condition. I have loved this car. It has had EVERY major item done at the dealership. In the last three years: My top has been replaced because faulty, oil pump replaced because faulty, transmission replaced because faulty and just recently started to knock. Took it in because still under power train warranty. At that time they stated a "code" had come up and I had added something after market so would not cover. We had new tires put on and they tuned to my tires. Nothing to do with the knocking in the engine but they have denied my warranty. Won't fix my car. Won't call me back and won't work with me. I am writing this to warn Anyone thinking of buying a GM to seriously reconsider and to please be careful with GM period.

In March, my 2011 Equinox had the Service Stabilitrak warning come on followed by the check engine light and a reduction of engine power. When I got the car back to the dealership, they could not reproduce the issue and said it must have fixed itself. It happened again this week and I took it to a local mechanic close to my office to check the codes just in case it "fixed itself" again before I could get it to the dealership. The mechanic found that the issue is common for my year and model car and that GM had put out a special warranty for the parts that need to be replaced and advised that I go back to the dealership to have the work done.