GM Warranty

I worked my butt off to fulfill that dream only to be treated like just another number. I currently own a 2013 Silverado LTZ, 2014 Cruze RS, 2016 Corvette Z51, 2018 Acadia Denali and even a 1996 S10 with 300k miles that gets me everywhere on a daily basis. I'm not rich by any means so I rely on these vehicles and their warranties to protect me. These are all clearly manufacture defects. But If I had the money to just fix these things trust me GM I wouldn't be reaching out to you! But I don't so I expect a little better product. Especially from a $70k Vette! But as much as it pains me to say, I'm done.

Trading the Denali for a Ford explorer Platinum for the wife. Selling the Cruze on Craigslist. Trading the Silverado for a Tundra. Going to try and sell the Vette to CarMax. Only keeping the S10 because it's been great to me and is too dear to my heart. When she finally goes out I'll leave her parked in the backyard for memories. Sorry for the rant but to me they're not just vehicles, they're a lifestyle and an expression of character and personality. I just wish that we, the customers were as important to GM as their product is (was) to us. Thank you for reading this and have a great day.

I got screwed by the warranty department and I got screwed by the dealership. The dealership tells a warranty department what they can and can't do. That's the horrible reality of it. Not only have they lost my business after this transaction but the dealership lost for customers and General Motors lost 12 customers from my connections. If this is the way they want to do business then so be it. Buyers beware. Chevrolet sucks so does Ford.

I told them, "No. It is not abuse." Dellenbach stated it was abuse because they had replaced a faulty engine mount, and 2 CV shafts under warranty. Dellenbach then told me I had bald tires, which I did not. The Camaro's have low profile tires, as any Camaro owner would know. So I called GM Warranty center and explain to them what happened. GM Warranty stated they do not need proof of an abuse claim, they just believe anything that the dealer tells them, and the car had been abused. I tried to explain to them and move up the chain, but I was told there is nothing they can do for me since the car was "abused" with no proof.

I paid out of pocket to have my CV shafts fixed, and a few weeks later, more problems. I was driving approx. 20mph and heard a big boom in my rear end area. I brought the vehicle into another dealership, Ghent in Greeley, CO. Ghent told me that the rear end needed to be replaced, about 4,000$. I went up the chain of GM Warranty center, and they continued to make false claims against me. GM executive (Emily) had told me that she first spoke with 2 dealerships and they both told her that my car was used in racing. I explained to her my car has never been in a race, nor street racing, and I have always taken care of my vehicle. Emily stated that Dellenbach and Ghent stated my car had signs of abuse from street racing, but would not specify the details.

I called Ghent asking if they had told GM that my car had signs of abuse from street racing. Ghent had stated they would never make a claim like that on my vehicle, since you cannot prove abuse, and they only told GM that they don't know if it was abused or if it just broke, since it is impossible to tell. Ghent then told me that Emily was sending somebody out to look at my vehicle to see if it was "abused". Come to find out, the person that was sent out to look at my Camaro was not a certified technician, and was only at Ghent to tell them what they should and should not cover under warranty! GM is telling dealerships what they shouldn't cover because GM doesn't want to pay for it! The guy that had come out told GM Warranty that he is not going to cover my car under warranty because of what Dellenbach had told them, still with no proof.

I spoke with GM Warranty the next day. Emily told me she had now spoken with 3 DIFFERENT DEALERSHIPS (which is funny because my car has only been to two, Ghent and Dellenbach). I asked Emily which dealers she spoke with that are making abuse claims, and she told me it was irrelevant, that it did not matter. Emily stated there were signs of abuse on my car. I asked what signs of abuse, Emily could not give me an answer. Emily stated that since Dellenbach replaced the engine mount and CV shafts it was abuse. I explained again to EMILY THAT MY CAR HAD MORE ISSUES THAN CV SHAFTS, there is a reason why a CV shaft would break at the hub on the passenger side and at the top of the rear end on the driver's side, this is not abuse. Emily stated that Dellenbach had voided my powertrain warranty because of the "abuse" claims. This is not legal nor ethical.

Emily stated she could not tell me anything further, or give me a copy of my records with GM, and could only send me an email denying my claim. Emily stated "Well Ghent gave you a quote for a new rear end." I said "yeah. 4k. Do you have 4,000 to replace a rear end?" This should be under warranty! I have issues with this because ,y car has powertrain warranty. Dellenbach was lying to GM stating that my car had been abused, and they have no proof of any abuse. GM nor Dellenbach could tell me why and how there was signs of abuse on my vehicle. I told Dellenbach and GM there was something wrong with my vehicle long ago, and they refused to do anything about it. GM and Dellenbach voided my powertrain warranty illegally under the Magnuson-Moss Act of 1975 and breach of warranty contract. GM and Dellenbach are not liable for strict liability negligence because they are refusing to fix something that is under warranty.

I did find that 2015 was the last year for 100,000 mile powertrain warranty, and in 2016 GM started a 60k mile powertrain warranty, coincidence? I think not, since around 60k miles my Camaro started having issues. I do not race, nor abuse my vehicle. Obviously GM knows that I am right and this is something that is covered under powertrain warranty, but they want to argue abuse with no proof of abuse only hearsay.

I've been in contact with GM corporate and have basically been given the runaround and ignored about this matter. This gives me the impression that it is not worth a few hundred dollars to show a lifelong loyal customer a little bit of courtesy and loyalty in return. Therefore I will never purchase another GM product again. My sister my daughter and my wife were considering buying new Chevys here in the next couple of years as well but we will all be buying Toyotas instead.

I picked the car up only to find out that it was still making the same noise and the gear shift had play in it. I took it back to the dealership. They fixed the play in the gear shift but car still made the same noise. I suggested the belt tensioner. They replaced that and the noise went away. I thought I was in the clear, but a bad rumble started happening @ 2000 rpm. I took it back to the shop for them to tell me that when they replaced the torque converter, the work wasn't done right and caused the torque tube bearings to seize. The torque tube bearings seizing caused damage to the motor and they had to replace my motor with just 13,899 miles! I talked to the dealership and the manufacturer. They offered no compensation, no buyback, no diminished value, etc.

I get the car back after motor replacement and 5k miles later engine problems! GM tells me to take it back to Waldorf Chevrolet to repair with no options of going to another authorized Chevy dealership... Yeah, right! Waldorf Chevrolet's misdiagnosis is the root cause for me having to get a new motor. Meanwhile, my 2014 Corvette sits in my garage collecting dust with just 19k miles. My Worthless Corvette.

My mother wrote into the company to complain and they sent a letter saying they couldn't reach her. The letter said to call the number on it which my mother did. The rude lady that answered the phone was about a rude crab. She kept asking what she needed. Mom stated that we had already submitted a letter about the complaints with car. Rude lady proceeds to tell us the case was closed since they couldn't contact us. Yet neither of us ever got a call or a message. We are going to be writing the Better Business to see if they can do anything about this lemon we were sold. Very disappointed in General Motors Company. We will never purchase this brand of car again. We are also going to post this on facebook so everyone can know not to trust this company because they are of no assistance after they sell you a lemon.

They said just to diagnose the transmission issue would be $500. They called later in the day and said that the transmission pump went out and I would need a whole new transmission. They said the price for the transmission would be $2300 with labor and what I owed already, my final bill would be close to $4,500. I was upset at this amount seeing how I bought the vehicle from them 2 years ago and already had several MAJOR problems with it. I told them to hold off fixing it until I could make a decision. In the meantime, I called GM to see if they would be willing to help cover some costs, as many forums that I read, stated that 2010 and 2011 equinoxes are known to go out after 100k miles. I did not hear from GM but they did say a senior advisor would look into it.

7/25/17 Kocourek called me to tell me that they were in contact with someone at GM and that GM will cover 1/3rd of the costs. He then stated that because GM will be participating in costs, that they would have to charge $3,800 for the transmission versus the $2,300 if I would buy it out right from them. This was due to rebates no longer being valid if GM participates. He then stated that this would cost me more out of pocket to have GM participate because they charge a higher rate to GM than they would to a person. After a few phone calls, the advisor from GM stated that the price would be more expensive because I would not get the rebates and said that he will close the file. I asked if he would be willing to still help with the costs and send me the check and he stated that he couldn't do that.

I am a single mother who works a full time job.

I bought a car from a dealership so it would be reliable, yet 1 year into owning it, the engine has problems. Get that fixed, only to have the transmission, manifold, and o2 sensor fail the next year. $5,000 loan needed to be taken out at a high interest rate just to be able to fix a piece of crap vehicle that Kocourek sold to me. These are not issues that I should be worrying about after owning the vehicle for 2 years!!! After being raised a chevy girl, not only has GM lost my service, they have lost my families as well.

Here's the facts: I brought the vehicle in at 50k miles while the vehicle was still under powertrain and extended warranty with this same issue, and subsequently brought it back 6 times due to their algorithm treatment/service for the same issue. Because of said algorithm service of course the vehicle was driven and now out of warranty. Filed a case with GM Warranty customer service to no resolve, other than them threatening to take their offer off the table if I were to bring this to a lawyer; subtle threat? I am at a loss and undecided, but am considering to pay the fees and sue afterwards to get my money back.

Because the SUV now has 85,000 miles GM refuses to replace the Pre Cats. The Pre Cats are broke inside that move about and block the exhaust. When this happens the engine shakes and the traction control shuts down. The dealership now wants $2,300 to replace them. This shows me that GM really doesnt care if their cars damage the air and without traction control puts lives in danger. If the problem was solved with the engine the Pre Cats would have not been damaged. I have been a long term GM believer but not after being treated like scum in this claim.

I called the dealership to schedule the appointment, explained the issues, gave them the codes, and let them know I needed a loaner car to transport my daughter to and from daycare. They assured me that because the parts were under warranty that it would be covered and that they would cover the cost of the rental car. When I arrived this morning to drop off the car for service I was notified that there is a special warranty for those parts on the 2011 Equinox BUT only within certain VINs, AND my VIN is not one of them. They also do not accept another mechanics diagnostic report and would need to run their own. To top it off, because my parts are not under warranty, I need to pay for the rental. I will be going back to the local mechanic to have the work done since I need to pay for it. Thanks for your help GM. Merry Christmas.

Dealer argument was HOSE which is out of warranty was broken which in turn caused engine damage, so even though there is warranty on engine they do not service it. Just think before shopping for Chevy Volt. Do we really need to spend $40,000 to buy a car that is not warrantied to be supported by Gm after 36K miles. But they do not want to think about the quality of HOSE they did provide. I had been driving different cars for more than decade and has ODO mileage more than 100K. Never had this kind of issues.

So I called GM to see if there was an appeal process. They advised that the tint voided the warranty. So just because the problem is on the window where tint is that is their way of getting out of it. I told them I have the glass that was taken out of the truck and could send it in for them to look at it. NICK **, service manager, is a thief at the Chevy dealer. I will NEVER buy a CHEVY again. They are thieves and could care less about the consumer. I am going to try and sue them. I am sure I am not the first consumer with this issue. It doesn't cost anything for me to sue, my job provides lawyers thru my union. So I am going to fight the CORPORATION. I should stick with Lexus. They treated me so much better. Tried to buy American and got screwed. Stay away from CRISWELL CHEVY AND GM.

I don't think it's fair that I'm the lights on the dashboard did not come on on the dashboard. No warning at all even though there's nothing on the dashboard. They're willing to pay are the price for an engine for 4000 and they want me to pay 3200. I don't have the money to pay. I don't know what to do if somebody reads this. Please, help me out somehow. My number's **. Please, if there's anybody that can help me out, legal or give me some advice or a number to a lawyer, please don't hesitate to call me. I live in **. God bless you.

And they still refuse to provide copies of all the paperwork I signed after I have made multiple requests which violates consumer rights and is deeply disturbing that something as simple as wanting copies of what I signed cannot or will not be provided. How does a dealership sell a new car and not ever provide copies of what was signed??? After my contacts with salesperson Raul **, new Chevy sales manager Aaron **, Finance Ryan **, customer relations manager Lisa **, general manager Mike ** all failed to even attempt to resolve all of these issues, as they stated they don't know what to tell me, there is nothing they can do, and it's not their fault and it's not their problem, I had no other option but to file a claim with Oklahoma Motor Vehicle Commission that was able to resolve some but not all issues.

I am needing service on my vehicle after only a few hundred miles which I cannot do because I do not even have anything about servicing or what is covered or anything because I was never provided copies of what I signed. Also, the dealership caused me a financial loss as they deducted value on my trade in due to rear end damage from a recent accident. The responsible party is ready and willing to pay the damage to me out of pocket so I can recover that loss but when I took my trade in to the dealership the salesman told me "Oh your vehicle isn't going anywhere. I will take it across the street where we get our body work done and get an estimate for you and you can pick it up when you come back to get your second key". I agreed to leave them the vehicle and signed the title to them as I trusted them to do what they promised. If they had not made this promise, I NEVER would have signed the title to them or left the vehicle.

I would have gone to get it done somewhere else and returned my trade in and title when I had the estimate. Now the dealership tells me they never sent it like they promised and they have sold it so they have no way of knowing what the damage was. Therefore, I have no way of knowing what amount to provide the responsible party and I cannot recover that loss. I don't know if the damage was $200 or $2000. That was the whole point in getting the estimate so the guy who hit me knows what to pay. And now all this dealership can say is "Oh well, don't know what to tell you".

This is absolutely ridiculous. This thieving dealership just ripping off consumers like me who just wanted to buy a safe reliable new car without getting robbed. And this is the nightmare I have had to deal with for over a month! I am desperately going to Chevrolet to find a resolution since this dealership obviously has no intention on resolving it and definitely do not care about the customer now that their check for $21,000 has cleared.

Now less than two years since the engine was replaced we are in the same predicament. Same problem and same approximate mileage has been put on the car from the first engine. They are saying that yes it does need to be replaced, and that they are not going to cover it. The engines have a 3 year warranty, but apparently that is null if they pay for the engine replacement versus the consumer. That's their way of making sure that if they sell you a defective vehicle that they only pay for it once. We will never purchase from them again... This should be illegal. We have zero recourse because it's in the (fine print).

In addition, they are using it against us that we have had our vehicle serviced elsewhere. We don't live near this dealership and it took them on average 4 hours to complete an oil change. That was with an appointment! Who has all day to invest in an oil change? If I knew they were going to screw us later I might have had it serviced there or better yet... not purchased from them to begin with!