GM Warranty

2012 GMC Sierra frame rust warranty - Took vehicle to the dealership and was told it needed a frame replacement. They kept it for 3 weeks only to be told that they would not do it that it needed to go to a dealer with a body shop. Now GM has backed out and does not want to repair the truck.

Just bought a Chevy Malibu 2016 and has problems with leaking water from the back windshield stop light. Make a complain and they told can do nothing about it. Really suck. Never gonna buy a Chevy. Bad experience and they file another problem with it. It’s a shift to park sensor alarm star and I have to hit the shift paddle to the front to make it stop. They haven’t fixed too.

I bought a brand new 2015 Chevrolet Silverado in 2014. The truck has only 3540 miles on it and the BCM went bad causing the rear turn signals not to work properly. I brought it to the dealer for diagnosis and repair and was told that a short to ground in the courtesy lights had caused it. They found that when they installed the visors at the factory they had run a screw through a wire. After being charged $790.00 for the parts and repair I was then told there is nothing they can do warranty wise.

We purchased a Certified Pre-Owned 2014 Corvette Z51 package in August 2016 from Sarasota, Fl with 6k miles. Drove the car back to Maryland and the car drove like a dream. February 2017 I took the vehicle to Waldorf Chevrolet at 2298 Crain Hwy, Waldorf, MD due to a rattling & squealing noise. Waldorf Chevrolet misdiagnosed the problem thinking the problem was the torque converter in the transmission. They went into the transmission, and replaced the torque converter.

Back in 2002 My mother paid $28,000 for a Alero car. We both drive it. We have had nothing but problems with this car from day 1. We have had to put about $10,000 in repairs or more. Car has less than 50,000 miles on it. One thing after the other fails or was faulty or defective on vehicle. Some recalls have even been done on the car. Car has bad rims or wrong rims that came with the car causing constant tire issues, where I had to fill the car with air every day and have had to buy numerous tires. Lights come on all the time. Radiator leaks no matter what is done, engine had to be overhauled. Battery has had to be replaced many times. The repairs never end. Constantly car needs repairs costing tons of money each time. I have never had these many problems with a car. $28,000 was a lot of money 15 years ago.

Purchased a new 2014 XTS Cadillac from Ron Carter Cadillac in Clearlake. Paid an additional $3,000 for a 6/100,000 mile warranty. At 61,000 mile the rear suspension fails. I call Ron Carter and wait a couple of hours for anyone to return my call. Then I called Cadillac roadside assistance to find out the dealer is more than 25 miles away so there will be charges, so I settle for a closer dealer. Next I get a call from that dealer telling me my extended warranty will not cover anything on the rear suspension. Next I call GM and they refuse to address the matter and will only tell me to contact the dealer. I call Ron Carter back and get voice mail, so I go to chat online with no resolve and here I sit again waiting to talk to Ron Carter Cadillac. I think I chose a poor dealer, a poor warranty and a poor choice of automobiles.

I bought my 2011 Chevrolet Equinox 2 years ago from Kocourek Chevrolet in Wausau. Within one year of owning the vehicle my pistons went out. GM paid for this to get fixed as it was covered under a special policy. The engine needed many new parts as it caused a bunch of issues. One year after that the transmission pump went out. I was no longer within a warranty (passed by 9,000 miles) I had my vehicle towed to Kocourek Chevrolet who stated I needed a cat converter, manifold and O2 sensor. After they replaced that is when they told me that my transmission was not engaging and that they would have to look into it to see what was going on. At this point I gave them the go ahead to proceed with diagnosing the issue.

13,800 miles on 2015 GMC Sierra truck only used for pulling camper on trips. Driver side seat coming apart at stitching on corner. Took to dealership. Two managers looked at problem and agreed it's a warranty coverage. They have to send to district manager a picture. Manager for GMC says no warranty. It's wear and tear. Dealership cannot fix because they are afraid GM will not reimburse them for the repair. Only thing I was offered was a 200.00 assistance from customer service on a 700.00 bill to fix the seat. That is why I am posting, buyer be aware GM will not fix your seat on a defect from factory. Will tell you it's wear and tear and will close your complaint case # AND IT WILL COST YOU TO REPAIR SEAT. I could understand if it was torn by consumer, but just coming apart due to poor craftsmanship, you're not covered.

After owning my GMC Sierra 1500 for a little over two years my battery just stop working. The GMC dealership and warranty department told me that the battery would not be covered because I had 63,000 miles. Warranty is only three years or 36,000 miles. The reason I took my pick up to the dealer was that my driver window and steering were not working properly. Well come to find out it was all related to a bad battery on a two year old truck. Had I known should have taken to Pep Boys for half the money and better warranty. GMC gives mileage warranty on batteries so if you drive 36,000 one year and battery dies that is it. No coverage. This will be my last GM truck.

A chunk of the hood of my white 2010 Chevy Traverse just peeled right off. The extremely unhelpful Service Manager Roger ** at the GM dealer FH Daily (where the car was purchased) said it was due to outside influences like small rocks hitting the car and flat out refused to help. The auto body shop said it was a clear factory paint issue and GM should fix the problem. The car is in mint condition apart from this ugly gaping silver patch. What do I do?

GM is not fully honoring their powertrain warranty on my 2011 Suburban z71 4x4 currently at 67k miles, for a known issue within GM bulletin for this year engine. A new engine costs $16k after parts, labor, and taxes and they are only covering 60%. The dealership (JN Automotive Hawaii) will pay 20%, leaving me a bill of approximately $3200.

I have a Suburban that has 49,000. Thinking that this is an expensive vehicle we purchased as much additional warranties to avoid out of pocket through our vehicle ownership. After paying $2787.37, we find out two years later that the warranty barely covers anything. Please do a big research when purchasing extended warranties with Ally Financial. We have never used our warranty and they will not even credit us a part of the policy. Our only option is to cancel and receive the proration based on the 10,000 miles left. Please find a list of all the things it does not cover. This is never handed out at the dealership. It is supposed to be mailed within 60 days of purchasing your vehicle in case you want to cancel.

I have a 2010 GMC Terrain SLT which has two Pre Cats and one catalytic converter in the rear. We took the vehicle in for misfire and engine repairs at 71,000 which the catalytic converters were under warranty at the time. I have an extended warranty with AUL which doesnt cover catalytic converters. The GM dealership did nothing at the time to repair the vehicle. Went on though charging a $100 deductible as though they filed a claim with AUL, but did no work and filed no claim.

I have a 2011 Camaro with 60,000 miles on it. It is in pristine condition. I have loved this car. It has had EVERY major item done at the dealership. In the last three years: My top has been replaced because faulty, oil pump replaced because faulty, transmission replaced because faulty and just recently started to knock. Took it in because still under power train warranty. At that time they stated a "code" had come up and I had added something after market so would not cover. We had new tires put on and they tuned to my tires. Nothing to do with the knocking in the engine but they have denied my warranty. Won't fix my car. Won't call me back and won't work with me. I am writing this to warn Anyone thinking of buying a GM to seriously reconsider and to please be careful with GM period.

In March, my 2011 Equinox had the Service Stabilitrak warning come on followed by the check engine light and a reduction of engine power. When I got the car back to the dealership, they could not reproduce the issue and said it must have fixed itself. It happened again this week and I took it to a local mechanic close to my office to check the codes just in case it "fixed itself" again before I could get it to the dealership. The mechanic found that the issue is common for my year and model car and that GM had put out a special warranty for the parts that need to be replaced and advised that I go back to the dealership to have the work done.

General Motors has proved once again that cannot compete with other cars in market neither in quality nor in customer service. This review is based on my experience with Dealer and Manufacturer. I did lease 2013 Chevy Volt from Mark ** dealer in Ontario, CA when car value is about $40K in September 2013. Its current value today in good condition with ~47K miles is about $10K in KBB to trade, my car is not even that worth. So look at depreciation value of Chevy cars in market. I drove this car for about ~46K miles of which only 18K miles on engine and now engine failed. To get proper analysis of issue $1400 authorization needed and repair can go anywhere up to $6K to bring car back on the road is estimate provided by dealer. I do have all 36 month OnStar reports to show the vehicle is well managed and never ignored any maintenance. But neither Dealer nor Manufacturer care about this and provide service under warranty.

My car has a special warranty for the catalytic converter. This should have been a recall, but GM wanted to save money so it is a special warranty. The warranty was 10yrs/ 120,000 miles to replace the catalytic converter. My car is a 2007 with 79,000 miles. But they won't cover it because the production of the car is 10 yrs 6 months. So since my car is 6 months past the date, even though it is 41,000 miles under the date they won't cover it. My husband asked for a Goodwill coverage, which they refused. They refuse to even talk to me. So because I don't drive my car daily, I am out $1000. They know that this Saturn Sky is not a daily driver they did the special warranty so they would not have to fix this problem on most cars.

GM is rude, won't honor warranty. GM will not under my warranty on my 2011 Chevy Impala and I'm very upset about that. Customer service hung up in my face and made racial comments towards me. My Impala has been in the shop for 2 months and it's only been out of warranty for 30 days and GM will not honor it. Please I need someone to help me immediately. You can contact me at **.

I need to make a complaint against Murdock Chevrolet on my warranty. I bought a Chevy Cruze brand new in 2012 and three years later my tire had a bulge in it and Murdock said that my warranty would not cover it because it was caused from road use in 2015. I had 6000 miles on my car because I'm old and I only drive it when necessary. It was not from my road use. They just wouldn't put a new tire on my car after I argued with them. They put a used tire on it, one with a patch on it. I even had an extended warranty that I had bought. Wow what a waste of money. I'll never buy another car from Murdock Chevrolet again. Next time I'll buy a Mazda – they treat people right.

So I purchased a CPO 2015 Chevy Tahoe. I tinted my windows the day after purchase. Approx 2 weeks later my alarm started going off, doors locking and unlocking on their own and ticking beneath the steering wheel. CRISWELL Chevrolet of Gaithersburg had my car for 2 weeks before calling to say that a grid line was cut. I asked what is a grid line. It's a small line in window that communicates to the engine. They told me it is on one of the windows that's tinted. And that it would NOT be covered under warranty. 1500.00 to get my car fixed. I paid of course, no choice.

2011 Equinox used for work, oil changes at 6000 K. New engine at 120,000, rebuilt tranny 125 K, rust inside doors, power steering fixed - all under warranty. Now at 200 K (or 80 K on new engine) needs timing belt on new engine - GM Canada walking away. $1700. Stay away!

Hello my name is Raul Gonzales. I own a 2011 Chevy Camaro. I bought it last year, still paying on it. I was driving down the road, my car starts shaking, I pulled over, continue driving it home. A few miles, my engine started making a clicking sound, no service light came on, no engine light came on, no warnings. I didn't know what to do. My neighbor came over and told me about the Powertrain warranty. I told him I don't know nothing about it. I call the dealership Friday. My car broke down on it Thursday, 1st of October 2015. The dealership service department told me to bring it in for diagnostic check. I took it in, they checked the car. The following day, they gave me a call and tell me my engine was damaged and that I needed a new engine. And told me my powertrain expired on September 30, 2015, one day before my car broke down on October 1st.

This was the worst experience I have ever had in my life. I will NEVER buy a Chevrolet from this dealership again. And I hope that none of my friends or family ever go there to be one of their victims. I am deeply appalled that Chevrolet uses this dealership to sell new Chevrolet vehicles to consumers. As a single mother of a special needs son since I was 18 and a federal employee facing furloughs, shutdowns, pay freezes, etc., I worked very hard to purchase my first new vehicle from Chevrolet. I am very disappointed and financially harmed by this whole experience. I wish I never bought this vehicle. This was supposed to be an exciting purchase but it was horrible. The price was ridiculous. Today is 42 days after the sale, expired temporary plates, no title, no estimate of the damage on my trade in as promised.

We purchased a 2011 new GMC Denali XL. This is our third of this type of car, so we are long time owners of GMC. Less than two years in, this truck had to have the engine replaced because of defective lifters. It took them over 10 days to assess the vehicle and I can't even remember how long to finish the work. We were happy they were replacing it, however we had to pay over $1000 for labor!!

2005 Saturn Vue - This issue really needs to get recalled and fixed. Long story short in the matter of 2 weeks I've had replaced the plugs, wires, boots, coil pack, 02 sensors, catalyst converter, throttle body and a new (ecm) computer. All because of a misfire on cylinder 2. Now they tell me it's inside the motor as in timing belt or cam shaft. The cost starts at 900 to open it up to see, that's not the cost to fix whatever they find. It's only to see what's wrong internally and goes higher from there. So, I get my suv back and drive with the light on because I'm already out 4,000 as of now, and every repair already done was supposed to fix the problem already. But after driving 900+ miles the check engine light goes out on its own (which I'm not complaining about). But if it's a problem with the internal parts of this motor the check engine light would not just go off by itself. They need to recall these trucks and see what is really going on.

I have a 2012 Chevy Silverado 2500. Took it on a trip to CO, from WI, in Aug 2015. Transmission went out with 36000 miles on it. Took it to the dealership in Montrose on Sept 8th. Picked it up on Oct 5th when they were done with it. Dealer had no loaner vehicle available so had to rent a vehicle. Drove my truck on the 5th for about 100 miles before that transmission froze up. Took several days to get a new transmission. Contacted GM Customer Service and was told GM would not cover the rental vehicles because they were not GM products. What kind of Horse ** excuse is that. They had my truck, out of state, for a month and this is their answer. WRONG ANSWER. I will never buy another GM product or have my vehicle serviced by a GM dealer. Why would I show loyalty when they do not?

We are a small construction company, 8-20 employees. One of the owners, driving a 2015 Chevy Silverado with 27k miles, experienced a knock in the engine on the way to work. We had truck towed to dealer. They said engine is ruined and asked for proof of oil changes. There were 4 oil changes done, 3 in house and the fourth at Grease Monkey. They denied coverage because the in-house changes weren't done by an approved shop, based on them allowing free oil changes at the dealer for the first 24k miles.

In 2009 the fuel pump failed on my vehicle and I took my vehicle to a local GM dealer to have repaired. In August 2015 my vehicle was not running properly so I went back to the dealer and was informed that seeing how I did not have my original paperwork for the previous repairs that they will not cover the replacement of the fuel pump. I contacted GM and was basically told "oh well, we aren't going to stand behind it." So now I have a GM vehicle that is basically junk to me. I will never recommend GM to anyone because their customer service is a joke.

My Acadia had 58000 miles on it. I was informed by a mechanic that my power steering & rack & pinion were leaking. I contacted GM to see if I qualified for cost assistance since the warranty of 5 yrs came before the 100,000 miles. I was told in order to qualify I had to have it inspected at the dealer, who charges 130.00 for each thing I say the car is doing, so that's 600+ to just look at it. When I purchased the car from the same dealer not even 2 yrs ago it had over 35000+ miles & they labeled it a certified vehicle. So in 2 years I've put only 20,000 miles on it because I hardly drive it, radiator blew out 6 months after purchase.

The paint is coming off by sheets on one side of the car and on the other side it is starting to bubble. Without taking any pictures, just speaking with me, GM decided it was my responsibility to have the car repainted, because it was out of warranty and that according to GM the warranty for any type of paint problems is 36,000 miles (I did purchase the extended warranty) but they never mentioned that. I tried to explained to the lead advisor that according to more than one body and paint person that the paint on the car is deoxidizing (the paint peeled off the car down to the medal and it is rusting). All the lead advisor could say is it is not covered by GM, that is not their responsibility.