GM Warranty

My check engine light has come on 3 different occasions from StabiliTrak issues, leak in the transmission, crank/cam shaft issues 2x resulting in loss of acceleration by Buick GM dealers selling poorly functioning cars with a misleading warranty that don't cover anything. So I called Buick customer service line and was told I had to wait 3 days to wait for someone to get back to me to let me know if they would assist with my car. The claim was escalated, when I tried to reach out to get some feedback for the dealership, I just got the runaround. The customer service escalations rep told me to call her when I went to get my car but then when I called there was no one available to speak with me. This was a 5-day nightmare that wouldn't end. I will never buy another car from this company.

I was clear that I wanted the car repaired, I wanted to know what they were going to do after 7 months of torture. I am a its survivor and this has put a larger burden on my family and that it's not safe car for my kids. Instead sent to dealers paying a few hundred every time. Now they say repeal drove rotor B $5200 but will help (it was 1k out of that warranty. But the battery one is a serious issue). This has been the worst customer service experience I have had my adult life. Shame on GM. No compassion for the common man and no compensation, no one there cares or is willing to do one thing positive. For me it's principle docs and videos provided. Guess I have to die in a car crash for them to understand how serious this is.

I worked my butt off to fulfill that dream only to be treated like just another number. I currently own a 2013 Silverado LTZ, 2014 Cruze RS, 2016 Corvette Z51, 2018 Acadia Denali and even a 1996 S10 with 300k miles that gets me everywhere on a daily basis. I'm not rich by any means so I rely on these vehicles and their warranties to protect me. These are all clearly manufacture defects. But If I had the money to just fix these things trust me GM I wouldn't be reaching out to you! But I don't so I expect a little better product. Especially from a $70k Vette! But as much as it pains me to say, I'm done.

Trading the Denali for a Ford explorer Platinum for the wife. Selling the Cruze on Craigslist. Trading the Silverado for a Tundra. Going to try and sell the Vette to CarMax. Only keeping the S10 because it's been great to me and is too dear to my heart. When she finally goes out I'll leave her parked in the backyard for memories. Sorry for the rant but to me they're not just vehicles, they're a lifestyle and an expression of character and personality. I just wish that we, the customers were as important to GM as their product is (was) to us. Thank you for reading this and have a great day.

I got screwed by the warranty department and I got screwed by the dealership. The dealership tells a warranty department what they can and can't do. That's the horrible reality of it. Not only have they lost my business after this transaction but the dealership lost for customers and General Motors lost 12 customers from my connections. If this is the way they want to do business then so be it. Buyers beware. Chevrolet sucks so does Ford.

I told them, "No. It is not abuse." Dellenbach stated it was abuse because they had replaced a faulty engine mount, and 2 CV shafts under warranty. Dellenbach then told me I had bald tires, which I did not. The Camaro's have low profile tires, as any Camaro owner would know. So I called GM Warranty center and explain to them what happened. GM Warranty stated they do not need proof of an abuse claim, they just believe anything that the dealer tells them, and the car had been abused. I tried to explain to them and move up the chain, but I was told there is nothing they can do for me since the car was "abused" with no proof.

I paid out of pocket to have my CV shafts fixed, and a few weeks later, more problems. I was driving approx. 20mph and heard a big boom in my rear end area. I brought the vehicle into another dealership, Ghent in Greeley, CO. Ghent told me that the rear end needed to be replaced, about 4,000$. I went up the chain of GM Warranty center, and they continued to make false claims against me. GM executive (Emily) had told me that she first spoke with 2 dealerships and they both told her that my car was used in racing. I explained to her my car has never been in a race, nor street racing, and I have always taken care of my vehicle. Emily stated that Dellenbach and Ghent stated my car had signs of abuse from street racing, but would not specify the details.

I called Ghent asking if they had told GM that my car had signs of abuse from street racing. Ghent had stated they would never make a claim like that on my vehicle, since you cannot prove abuse, and they only told GM that they don't know if it was abused or if it just broke, since it is impossible to tell. Ghent then told me that Emily was sending somebody out to look at my vehicle to see if it was "abused". Come to find out, the person that was sent out to look at my Camaro was not a certified technician, and was only at Ghent to tell them what they should and should not cover under warranty! GM is telling dealerships what they shouldn't cover because GM doesn't want to pay for it! The guy that had come out told GM Warranty that he is not going to cover my car under warranty because of what Dellenbach had told them, still with no proof.

I spoke with GM Warranty the next day. Emily told me she had now spoken with 3 DIFFERENT DEALERSHIPS (which is funny because my car has only been to two, Ghent and Dellenbach). I asked Emily which dealers she spoke with that are making abuse claims, and she told me it was irrelevant, that it did not matter. Emily stated there were signs of abuse on my car. I asked what signs of abuse, Emily could not give me an answer. Emily stated that since Dellenbach replaced the engine mount and CV shafts it was abuse. I explained again to EMILY THAT MY CAR HAD MORE ISSUES THAN CV SHAFTS, there is a reason why a CV shaft would break at the hub on the passenger side and at the top of the rear end on the driver's side, this is not abuse. Emily stated that Dellenbach had voided my powertrain warranty because of the "abuse" claims. This is not legal nor ethical.

Emily stated she could not tell me anything further, or give me a copy of my records with GM, and could only send me an email denying my claim. Emily stated "Well Ghent gave you a quote for a new rear end." I said "yeah. 4k. Do you have 4,000 to replace a rear end?" This should be under warranty! I have issues with this because ,y car has powertrain warranty. Dellenbach was lying to GM stating that my car had been abused, and they have no proof of any abuse. GM nor Dellenbach could tell me why and how there was signs of abuse on my vehicle. I told Dellenbach and GM there was something wrong with my vehicle long ago, and they refused to do anything about it. GM and Dellenbach voided my powertrain warranty illegally under the Magnuson-Moss Act of 1975 and breach of warranty contract. GM and Dellenbach are not liable for strict liability negligence because they are refusing to fix something that is under warranty.

I did find that 2015 was the last year for 100,000 mile powertrain warranty, and in 2016 GM started a 60k mile powertrain warranty, coincidence? I think not, since around 60k miles my Camaro started having issues. I do not race, nor abuse my vehicle. Obviously GM knows that I am right and this is something that is covered under powertrain warranty, but they want to argue abuse with no proof of abuse only hearsay.