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About Smart AutoCare Warranty Reviews
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Smart AutoCare Warranty sells three vehicle warranty plans in all 50 states. Its coverage ranges from powertrain to exclusionary, with ancillary coverage and gap protection options. All its plans include roadside assistance and access to its mobile claim app. Typically, the company pays out claims the same day. It doesn’t offer much information online, though, so reach out for pricing and a sample contract.
Pros & Cons
- Roadside assistance
- Gap coverage available
- Same-day payments
- Mobile claims app
- Ability to choose own certified mechanic
- No pricing information online
- No sample contracts online
Smart AutoCare Warranty’s plans come with perks like roadside assistance, same-day payments and the ability to choose your own mechanic. But, because it’s not particularly transparent about coverage limits and pricing, you’ll have to call and determine whether it’s right for you.
Smart AutoCare Warranty coverage
Smart AutoCare Warranty has three levels of warranty coverage: Premier, 5-Star and Advantage Care. It also sells gap plans and ancillary coverage. All plans include 24/7/365 roadside assistance, which covers the following:
- Battery jump-start
- Fuel, oil and water delivery
- Towing service
- Lockout service
- Flat tire change
- Substitute transportation
- Trip interruption
|Front- and rear-wheel drive|
|Seals and gaskets|
Smart AutoCare’s SmartGAP plans can help maintain the value of your vehicle with additional coverage. You have to purchase this coverage when you buy the original warranty, however.
- True Gap: This coverage pays the difference between the loan value and the insurance company’s settlement in the event of a total loss. It’ll also pay $1,000 toward your deductible.
- Total Loss Protection: This adds coverage to True Gap and gives drivers a down-payment credit of up to $5,000 toward the purchase or lease of a new vehicle at the original selling dealership.
Ancillary coverage options from Smart AutoCare include the following:
- Lease-end protection
- Paint and interior
- Paintless dent repair
- Key replacement
- Road hazard
- Tire and rim
- Windshield appearance protection
Smart AutoCare Warranty cost
Smart AutoCare Warranty doesn't provide prices on its site, but you can typically expect to pay about $2,500 total for an extended warranty on a vehicle. The cost of an extended warranty depends on your vehicle’s model, age and mileage, plus your physical location.
Usually, the older and more driven the vehicle is, the more expensive the warranty will be. Some companies may split the payment over a few months or years or have the dealership bundle it with the vehicle purchase.
Talk to Smart AutoCare Warranty directly to see what options you have and at what price points.
Never be afraid to ask for discounts. Some car warranty companies offer discounts for senior citizens or military service members. Some also offer discounts for signing up for multiple years or for multiple vehicles. Check with the company to learn more.
Smart AutoCare Warranty claims
Smart AutoCare has an online mobile claims app you can use to submit a claim and track its progress.
All Smart AutoCare service is handled by the team’s ASE-certified claims adjusters. You can speak with a live phone rep, get payments on claims by credit card and access the status of your repairs at any time. The company says its claims are typically paid within two hours on the same day. That said, make sure to read the contract fully before you sign up for your first repair to make sure you’re set up financially.
Smart AutoCare Warranty FAQ
Can I pick my own mechanic with Smart AutoCare Warranty?
You can choose your own mechanic as long as they’re from an ASE-certified repair shop. Smart AutoCare accepts work from facilities all across the U.S.
Does Smart AutoCare Warranty have a limit on repairs?
Smart AutoCare Warranty may limit the number of repairs on your contract. Read your specific contract carefully so you know what to expect.
Can I cancel my Smart AutoCare Warranty plan?
According to all state and lender requirements, a vehicle service contract can be canceled at any time. When it comes time to sell your car, you can transfer the contract to the new buyer instead of canceling it if you prefer.
Where is Smart AutoCare Warranty available?
Smart AutoCare Warranty is available across the nation. Its coverage works for any ASE-certified repair shop in the U.S.
Is Smart AutoCare Warranty worth it?
Smart AutoCare Warranty has more than two decades of experience, and all its contracts are backed by a Contractual Liability Insurance Policy (CLIP) issued by an A-rated carrier. But because the company doesn’t offer a sample contract or pricing online, it might be hard to tell whether its plans are worth it for your specific situation without calling, speaking with a rep and seeing a sample contract.
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Reviewed July 26, 2023
My car was totaled 5/5 and here it is almost 3 months later and they have yet to pay off my vehicle. Always get gap through your CAR INSURER, never go with the outside company. I call, they don't answer and the line. Just drops on you. They take WEEKS to respond to my email. Now I am in customer service and my company would NEVER handle a client like this. We must reply and answer questions we're asked. Tiffani ** is my rep and she has NOT answered any of my questions I have but I send her ALL the docs she request.
Reviewed June 11, 2023
I purchased a new 2022 Kia and with that was sold a GAP insurance policy through Smart AutoCare. I lost my car while working at the hospital during Hurricane Ian just 4 months after buying my car. The hospital lost over 300 cars during that storm from employees mandated to work. Smart AutoCare has made paying out the claim IMPOSSIBLE.
I submitted every single form, news story and insurance form they requested, and every time they came back with demands for the forms to be submitted in a different format, letters from my auto insurance to be reproduced on specific letterhead. While mind you we were in an enormous natural disaster, people from all over the country were here assisting insurance companies etc. My insurance company paid $22,000 and Smart AutoCare has closed the $5,000 claim for my GAP insurance stating inactivity due to the correct forms not being submitted. While this has gone on for 9 months of endless calls, emails and not one ounce of care or help from this terrible company.
I have lost my apartment, car and now my credit is being tarnished causing further turmoil after everything we have been through. I am in utter shock of how a company can have so many terrible reviews and still be in business. How is there not a class action lawsuit against this joke of a company. I am disgusted and will not stop until this is settled.
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