First Extended Service Corporation

I’m not sure if it took Dons Wholesale a while to diagnose my truck or if it took warranty a while to complete the claim. But overall it took almost 3 weeks to get my truck back. Either way, it was worth the wait. Y’all completely replaced my transmission and torque converter along with my front wheel bearings. My truck rides and drives seamlessly now. I couldn’t be happier. Thank you so much, I’ve only had the truck 6 months, and when the transmission started giving me problems I was very worried that I had made a mistake buying that truck. But with the repairs y’all approved, I am much more confident in my purchase. Most places would have only approved a repair. When I was told y’all completely replaced the transmission with a new one I was ecstatic! Thank you so much! And I will make sure to ask for y’all as my warranty company in the future on any vehicle purchases I make! I’m very satisfied with y’all and your service to us as customers!!!

The bad news first, when I showed the problem to the dealer they were sure the claim would be approved but when they submitted it, it was denied by Assurant. The good news - I have an excellent dealer and their service department did not accept the denial and appealed the decision and got Assurant to honor the warranty and my car was fixed. So like I said, I really appreciate the fact that the warranty was honored but I’m miffed that my dealership had to argue with Assurant to get them to give us what we paid them for - insurance.

Assurant did very well as far as handling the claim. The only negative thing about the whole process was with the dealership. As I was checking in, the service advisor (SA) told me that the issue was not covered by my car warranty since it had expired and that I would probably have to pay for the repair. Nothing was mentioned about my contract with Assurant. This is obviously an issue with the dealership.

This work was not done on my vehicle. The dealer mistakenly put work completed on my son's truck on my warranty. I contacted the dealer weeks ago about this but have not heard back. This needs to be corrected so my vehicle does not show warranty work that was not done. My son also has an extended warranty and work was completed on his vehicle.

I was having a problem with my truck taking a long time to start. I took my truck to Red River Toyota in Wynne, Arkansas and they diagnosed my problem as an injector problem. They contacted you about coverage and you approved the repair. They replaced the injectors and the problem was corrected for a period of time. I started having the same problem again and I took the truck to Orr Toyota in Searcy, Arkansas where I had purchased the truck. They told me I needed a new battery and installed one. They also replaced a filter above the fuel tank because I could not fill my truck with fuel without only adding a very little amount of fuel over a very long period of time.

I had the car in a repair shop in Dallas for over 4 months, nothing was getting done. I rented a trailer and took it to Dodge of Midland and it was fixed in less than a week. Great service, great people, great environment!

When I would put the car in Park. An error would show on the console as "Shift to Park". I would turn the car on and off and put the car in Park until the error would no longer show on the console. Family Motors Bakersfield. CA fixed the issue and I feel safe and secure while driving my 2017 Chevrolet Malibu.

Vehicle was taken into shop due to no cooling when the a/c was turned on. My Honda only had 27,717 miles and they found that the front seal compressor was leaking & had saturated both the clutch and coil which resulted in the replacement of the assembly. I was very glad to have this extended warranty agreement but upset that something so major occurred so early in our ownership of the vehicle.

Really only. Hold up has been supply chain issues ordering needed parts- which has nothing to do with warranty service; really nice to view progress online; happy with the service that I received from Assurant and the updates from them after registering online.

Had no problem with my warranty but the issue lied with Stuckey GMC not fixing properly several times and the issue returned!! Seems to be fixed after my most recent repair... but we shall see I will go back there for the same issue... but anything new I think I will seek a new repair service.