First Extended Service Corporation
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About First Extended Service Corporation
First Extended Service offers four auto warranty plans with coverage ranging from basic powertrain to exclusionary. First Extended Service has warranties offering up to 12 years or 200,000 miles of coverage. You can receive coverage in all 50 U.S. states and Canada. First Extended Service auto warranties are transferable.
Pros & Cons
- Available in every state and Canada
- Long coverage options
- Transferable plans
- Owner must cover maintenance
First Extended Service has four plans with customizable term lengths. Consumer reviews are critical of the company’s claims process and customer service, but positive reviews argue the warranties are worth it.
Top First Extended Service Corporation Reviews
In 2011, a fan blade broke. Took to dealer and warranty covered, no problem. Four days ago (2014), needed tire rod and sensors … when I spoke with a rep, he was patient, courteous...Read full review
.. I have worked with several after market warranty companies, and this one is very simple and straightforward. Easy to navigate, great customer service, quick turn around time. I...Read full review
What is First Extended Service?
First Extended Service is a car warranty company with four different vehicle service contract options. If your car has to undergo a repair for a component covered by your warranty, First Extended Service pays for the repair, minus a deductible. Typical deductibles range from $50 to $100.
First Extended Service cost
First Extended Service has no prices listed online. However, the average car warranty in the U.S. costs from $350 to $750 a year, so if you get a quote from First Extended Service, you can use this number as a benchmark. Compare First Extended Service’s Powertrain plan costs to the lower end of this average range and its Comprehensive plan costs to the higher end.
First Extended Service plans
First Extended Service has four car warranty plans. Certain details of the plans are customizable — you have some choice over the plan’s length of coverage and the deductible. The most basic plan is called Powertrain, while the Comprehensive plan offers the most coverage.
- Powertrain plan
- The Powertrain plan offers First Extended Service’s most basic coverage. It covers:
- Special hybrid/electric vehicle components
- Front-wheel drive
- Rear-wheel drive
- Base plan
- The Base plan is a step up in coverage. It includes everything in the Powertrain plan plus:
- Front and rear suspension
- Seals and gaskets
- Air conditioning
- High-tech plan
- The High-tech plan is the company’s second-most comprehensive plan. It covers everything in the Base plan plus:
- Specific high-tech items, such as anti-lock brake systems and power seat motors
- Miscellaneous items like heated back glass, radiator, radiator fan and fuel tank
- Comprehensive plan
- True to its name, the Comprehensive plan covers the most components of any First Extended Service car warranty. In addition to everything in the High-Tech plan, the Comprehensive plan covers:
- Convenience items like cigarette lighters, auxiliary power points and glove box lamps
- Entertainment systems
- Safety and security systems
- Additional miscellaneous items, such as outside mirror remote adjuster
First Extended Service coverage
To maintain coverage under First Extended Service, you must perform routine maintenance as outlined in the contract. This includes recurring tasks that First Extended Service isn’t responsible for, such as oil changes.
For repairs covered by your plan, it's fine if the dealer that sold you the vehicle cannot fix the problem. Your program administrator can make a payment to another car repair facility.
Some car warranty companies limit the number of covered repairs or how many claims can be made. With First Extended Service, there isn’t a limit. Every plan with First Extended Service is transferable, and it offers coverage in all 50 U.S. states and Canada.
First Extended Service benefits
First Extended Service car warranties come with benefits in addition to coverage for car part breakdowns. These benefits include:
- Rental reimbursement: If your car is in the shop and you need a rental, you can receive up to $35 a day for five days maximum.
- Roadside assistance: Service is available for towing, flat tires, lockouts and dead batteries. You can also get roadside water, fluid, oil and fuel delivery. The company pays up to $100 for covered emergencies.
- Travel interruption reimbursement: If a road trip is interrupted due to vehicle breakdown and you pay for unexpected food and lodging, First Extended Service can help. It provides up to $200 per day for five days to cover expenses. This only applies if you are 100 miles or more from home.
First Extended Service FAQ
What does First Extended Service cover?
First Extended Service coverage varies based on which of the four plans you choose. The most basic Powertrain plan covers just the engine, transmission, front-wheel drive or rear-wheel drive system and special hybrid and electric vehicle components. The Comprehensive plan covers just about everything besides what car insurance covers.
Where is First Extended Service available?
First Extended Service has coverage across all 50 U.S. states and Canada.
Can I transfer ownership of my First Extended Service car warranty?
Yes. If you sell your vehicle, you can transfer the warranty to a new owner so it stays with the same car.
Do we recommend First Extended Service?
First Extended Service offers four tiers of coverage to fit the needs of vehicle owners, but consumer reviews mention trouble getting First Extended Service to cover claims. This gives us pause in recommending them. It’s best to compare rates from several car warranty companies and find one with more positive consumer reviews, especially regarding the claims process.
First Extended Service Corporation Reviews
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Missoula Chevrolet got me set up with this coverage when I bought the Tahoe. They were not sure if it was covered! It was and I was taken care of! Thank you! You have partnered with a great dealership and I will continue to shop there as a result of the service!
Happy we were able to help. Thank you for the review!
First Extended Service Corporation handled the claim process efficiently with the service provider without my personal involvement. Service was handled quickly and met my expectations. I will continue to utilize this service as long as we have our motorhome and highly recommend this company to other RVers.
Thank you for sharing your great experience with us! Glad to hear we were able to help.
I was SUPER excited that my repairs and my loaner vehicle from the dealer were both covered. This was reassuring to me, knowing that the unnecessary expense (which wasn't my fault) was being taken care of. And, since I did need a replacement vehicle while mine was in the shop, it was very comforting to know that I wasn't responsible for the cost of that.
My service advisor did give me one peculiar update that she was still waiting on my issue to be handled by a senior claim associate. Apparently it had to be escalated, which felt odd to me and likely meant the process took a bit longer. But, that was about the only 'bad' thing. The dealership worked directly with you guys and I didn't have to do anything. Very comforting. :)
We are happy to hear you had an excellent experience!
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The dealer troubleshot the check engine light. It turned out to be the thermostat was stuck open and the engine was running too cool. The dealership submitted it to First Extended Service Corporation to ensure it was covered since it was beyond the dealers warranty period. The dealer got back to me within an hour saying the claim was covered and my vehicle would be ready on the following Monday. So, Friday afternoon to Monday morning I felt was a pretty decent turn around time. I happily paid the deductible and was on my way within a day.
Glad to hear you had a wonderful experience. Thank you for sharing your feedback with us!
The service department at Bournes Auto was amazing. They took care of the repair I brought my car in for and fix an issue I wasn't aware of. Jeff the service manager was great, some of the work need was still covered under the manufacturer's warranty, he offered to schedule the appointment and get the vehicle to Jeep for me.
My only issue with the service was related to the service contract. The contract requires I bring the vehicle to the shop it was purchased at because it's within the specified distance. While I was more than happy with the service department, the first appointment they had was two weeks out and my vehicle wasn't running. Going two weeks without a vehicle was a huge inconvenience and could have been avoided if the service contract didn't limit the ability to bring it to another repair shop.
We are happy to hear that your vehicle was able to be repaired. Thank you for sharing this feedback regarding your experience and your concerns with the service contract.
I’m not sure if it took Dons Wholesale a while to diagnose my truck or if it took warranty a while to complete the claim. But overall it took almost 3 weeks to get my truck back. Either way, it was worth the wait. Y’all completely replaced my transmission and torque converter along with my front wheel bearings. My truck rides and drives seamlessly now. I couldn’t be happier. Thank you so much, I’ve only had the truck 6 months, and when the transmission started giving me problems I was very worried that I had made a mistake buying that truck. But with the repairs y’all approved, I am much more confident in my purchase. Most places would have only approved a repair. When I was told y’all completely replaced the transmission with a new one I was ecstatic! Thank you so much! And I will make sure to ask for y’all as my warranty company in the future on any vehicle purchases I make! I’m very satisfied with y’all and your service to us as customers!!!
Happy to hear you had an amazing experience. Thank you for taking the time to share your feedback with us!
The bad news first, when I showed the problem to the dealer they were sure the claim would be approved but when they submitted it, it was denied by Assurant. The good news - I have an excellent dealer and their service department did not accept the denial and appealed the decision and got Assurant to honor the warranty and my car was fixed. So like I said, I really appreciate the fact that the warranty was honored but I’m miffed that my dealership had to argue with Assurant to get them to give us what we paid them for - insurance.
We are happy to hear about this outcome. If there is something we can assist you with, please reach out through private message with your VIN.
Your service is great. It took care of the bill as promised, minus the copay. I’m satisfied completely. Burns Chevy in Rock hill couldn’t or wouldn’t fix the problem. I took the truck to Wilson Chevy and they fixed it in one day.
We are very happy that you were satisfied with the service!
Code p0016, p0017 problem with ignition and timing change. My car was in shop until 6/2/2023. Today 6/6/23 engine light came on. Had trouble starting my car with keys from inside building. Car drove to dealership. Will bring back Thursday to fix and check, has problems with filter. Today received text from Hertz saying car wasn't turned in when was sent back on 6/2/2023. Unhappy with most of things. Service manger was very helpful trying to fix problems. Name was Chris.
We are very sorry to hear this. Please see the private message that we have sent requesting additional information.
The overall experience from start to finish went pretty well, the coverage should have covered more IE rotors because of the cost. Brake pads are understandable. That's normal wear and tear. The shop RC automotive did a fantastic job just like they did last time when my truck was in. They can have five stars. The coverage only gets four. Sorry.
We appreciate you taking the time to leave a review with your concerns and feedback.
Very smooth. Dealership gave me a loaner and only took 24 hours to complete. No issues with the service or warranty. Upsetting however that my pickup needed a steering rack at less than 31,000 miles? Go figure. Unfortunately the truck is 11 years old.
Happy to hear you had a hassle-free experience!
Our Air Conditioner stopped working. I called our extended Warranty Company to mark sure it was under warranty. It Was. We then called Mark’s Mobile RV to come and see what was wrong with it. He said it is unrepairable. Everything went really smoothly with Warranty Company and with Mark. This warranty company is Great.
Glad to hear you had an excellent experience!
First Extended Service Corporation Company Information
- Company Name:
- First Extended Service
- United States