First Extended Service Corporation

The service department at Bournes Auto was amazing. They took care of the repair I brought my car in for and fix an issue I wasn't aware of. Jeff the service manager was great, some of the work need was still covered under the manufacturer's warranty, he offered to schedule the appointment and get the vehicle to Jeep for me.

I’m not sure if it took Dons Wholesale a while to diagnose my truck or if it took warranty a while to complete the claim. But overall it took almost 3 weeks to get my truck back. Either way, it was worth the wait. Y’all completely replaced my transmission and torque converter along with my front wheel bearings. My truck rides and drives seamlessly now. I couldn’t be happier. Thank you so much, I’ve only had the truck 6 months, and when the transmission started giving me problems I was very worried that I had made a mistake buying that truck. But with the repairs y’all approved, I am much more confident in my purchase. Most places would have only approved a repair. When I was told y’all completely replaced the transmission with a new one I was ecstatic! Thank you so much! And I will make sure to ask for y’all as my warranty company in the future on any vehicle purchases I make! I’m very satisfied with y’all and your service to us as customers!!!

The bad news first, when I showed the problem to the dealer they were sure the claim would be approved but when they submitted it, it was denied by Assurant. The good news - I have an excellent dealer and their service department did not accept the denial and appealed the decision and got Assurant to honor the warranty and my car was fixed. So like I said, I really appreciate the fact that the warranty was honored but I’m miffed that my dealership had to argue with Assurant to get them to give us what we paid them for - insurance.

Assurant did very well as far as handling the claim. The only negative thing about the whole process was with the dealership. As I was checking in, the service advisor (SA) told me that the issue was not covered by my car warranty since it had expired and that I would probably have to pay for the repair. Nothing was mentioned about my contract with Assurant. This is obviously an issue with the dealership.

This work was not done on my vehicle. The dealer mistakenly put work completed on my son's truck on my warranty. I contacted the dealer weeks ago about this but have not heard back. This needs to be corrected so my vehicle does not show warranty work that was not done. My son also has an extended warranty and work was completed on his vehicle.

Although, I did not have to deal with Assurant directly, I was happy I had the warranty to cover my repair. The dealership had a bit of difficulty getting Assurant to cover the issue but in the end, everything was covered.

Great experience. Service is always outstanding, always willing to go over and beyond for the customer. They made the process so simple. I’d recommend this company to my friends and family. Thank you for all that you do. I was very happy to write this review. No negative feedback to give at all.

After 4 days with no approval from the adjuster, the dealer moved forward with the repair anyway. The dealer was very sensitive to the fact that I needed this truck operational - the insurance company bureaucracy was not. All paperwork was filed correctly and expeditiously. I even called the insurance company. They standing to me that the claim was waiting for a response from the dealer - this was not true.

The vehicle was serviced by Cannon Toyota in Moss Point, Mississippi with speediness and professionalism! Very happy with the work done smoothly and without delay with use of a rental car while we waited for the repairs to be completed. Vehicle is running well. No other issues. Very happy with the service.

I was scheduled to have my car repaired and was very satisfied with the results! Bob, who coordinated the appointment, got me in and out of there in a very timely manner. I've been with Jim ** for about 30 years and I'm ALWAYS satisfied with their service....5 Star all of the time!