First Extended Service Corporation

I was SUPER excited that my repairs and my loaner vehicle from the dealer were both covered. This was reassuring to me, knowing that the unnecessary expense (which wasn't my fault) was being taken care of. And, since I did need a replacement vehicle while mine was in the shop, it was very comforting to know that I wasn't responsible for the cost of that.

The dealer troubleshot the check engine light. It turned out to be the thermostat was stuck open and the engine was running too cool. The dealership submitted it to First Extended Service Corporation to ensure it was covered since it was beyond the dealers warranty period. The dealer got back to me within an hour saying the claim was covered and my vehicle would be ready on the following Monday. So, Friday afternoon to Monday morning I felt was a pretty decent turn around time. I happily paid the deductible and was on my way within a day.

The service department at Bournes Auto was amazing. They took care of the repair I brought my car in for and fix an issue I wasn't aware of. Jeff the service manager was great, some of the work need was still covered under the manufacturer's warranty, he offered to schedule the appointment and get the vehicle to Jeep for me.

I’m not sure if it took Dons Wholesale a while to diagnose my truck or if it took warranty a while to complete the claim. But overall it took almost 3 weeks to get my truck back. Either way, it was worth the wait. Y’all completely replaced my transmission and torque converter along with my front wheel bearings. My truck rides and drives seamlessly now. I couldn’t be happier. Thank you so much, I’ve only had the truck 6 months, and when the transmission started giving me problems I was very worried that I had made a mistake buying that truck. But with the repairs y’all approved, I am much more confident in my purchase. Most places would have only approved a repair. When I was told y’all completely replaced the transmission with a new one I was ecstatic! Thank you so much! And I will make sure to ask for y’all as my warranty company in the future on any vehicle purchases I make! I’m very satisfied with y’all and your service to us as customers!!!

The bad news first, when I showed the problem to the dealer they were sure the claim would be approved but when they submitted it, it was denied by Assurant. The good news - I have an excellent dealer and their service department did not accept the denial and appealed the decision and got Assurant to honor the warranty and my car was fixed. So like I said, I really appreciate the fact that the warranty was honored but I’m miffed that my dealership had to argue with Assurant to get them to give us what we paid them for - insurance.

Your service is great. It took care of the bill as promised, minus the copay. I’m satisfied completely. Burns Chevy in Rock hill couldn’t or wouldn’t fix the problem. I took the truck to Wilson Chevy and they fixed it in one day.

Code p0016, p0017 problem with ignition and timing change. My car was in shop until 6/2/2023. Today 6/6/23 engine light came on. Had trouble starting my car with keys from inside building. Car drove to dealership. Will bring back Thursday to fix and check, has problems with filter. Today received text from Hertz saying car wasn't turned in when was sent back on 6/2/2023. Unhappy with most of things. Service manger was very helpful trying to fix problems. Name was Chris.

The overall experience from start to finish went pretty well, the coverage should have covered more IE rotors because of the cost. Brake pads are understandable. That's normal wear and tear. The shop RC automotive did a fantastic job just like they did last time when my truck was in. They can have five stars. The coverage only gets four. Sorry.

Very smooth. Dealership gave me a loaner and only took 24 hours to complete. No issues with the service or warranty. Upsetting however that my pickup needed a steering rack at less than 31,000 miles? Go figure. Unfortunately the truck is 11 years old.

Our Air Conditioner stopped working. I called our extended Warranty Company to mark sure it was under warranty. It Was. We then called Mark’s Mobile RV to come and see what was wrong with it. He said it is unrepairable. Everything went really smoothly with Warranty Company and with Mark. This warranty company is Great.