First Extended Service Corporation

Having to take the the van to the dealership where it was purchased from was troublesome because they were 45 miles away and the suggested repair facility was around 45 miles away also. I had to tow it to the dealership and had to pay $175, I wasn't sure if towing was covered and I did not try to claim that. Can I?

This work was not done on my vehicle. The dealer mistakenly put work completed on my son's truck on my warranty. I contacted the dealer weeks ago about this but have not heard back. This needs to be corrected so my vehicle does not show warranty work that was not done. My son also has an extended warranty and work was completed on his vehicle.

First Extended was absolutely perfect! Customer service representatives were very helpful over the phone. The dealership Jeep Carl Burger Jeep Dodge and Ram, La Mesa was not very help and told me my issue was not covered under warranty, I had to call first extended myself. The dealership also took a couple weeks to submit the claim. And it just got fixed this week. Additionally, I came in for a separate issue and they still have not resolved my starting issue. But thank you and your staff for making the claim process effortless.

My only disappointment is that I had to leave the car overnight (an extra day) because the dealer did not get the authorization on the day of the appointment. I left the car at the dealer at 8:40 a.m. the first day. I don't know if the delay was on the part of the Dealer or of Assurant. Otherwise, all repairs of my faulty AC system were completed. I'm so glad that I purchased this protection when I bought my new 2017 Honda CR-V!!

I was having a problem with my truck taking a long time to start. I took my truck to Red River Toyota in Wynne, Arkansas and they diagnosed my problem as an injector problem. They contacted you about coverage and you approved the repair. They replaced the injectors and the problem was corrected for a period of time. I started having the same problem again and I took the truck to Orr Toyota in Searcy, Arkansas where I had purchased the truck. They told me I needed a new battery and installed one. They also replaced a filter above the fuel tank because I could not fill my truck with fuel without only adding a very little amount of fuel over a very long period of time.

I was very unhappy with the warranty service. I had to call MULTIPLE times to try to get my vehicle fixed. Would wait weeks for responses. Just unhappy. The fact that my seat warmer burned me and made a hole in the seat and you guys did not seem to care. You originally told me I would not be getting my seat fixed but after looking over everything I fought for you guys to fix it and it still took me about 2 weeks to hear from you guys if it was going to get fixed.

I needed a new water pump and transmission. Thankfully I had extended warranty and most of my bill was covered. It took quite awhile to get all the work done due to parts and personnel shortages but all is good now,

Thank you for always taking care of us and our vehicles. We always expect the best with your warranty service as we have always had good experiences with you. Keep up the honest work. It is why our family has bought 5 vehicles from Kark **.

All defective steering components were replaced by James dealership in a timely fashion. I am very satisfied. The dealership found more than was first thought to be wrong and got further approvals from your company. The bill almost exceeded the cost of the warranty.

Transmission went out in 2017 GMC which was diagnosed by a reputable transmission shop. Sent claim to company along with documentation showing trans. maintenance record. Was denied because their inspector said front wheels were somewhat out of alignment and suspension issue. There was nothing when driving truck to indicate any problems with front end nor would it cause a transmission to go out.