First Extended Service Corporation

While on vacation and far from home, the toilet in my 5th wheel trailer broke. The foot pedal snapped off which left the water running non stop and kept the valve open. Called Sierra RV to take care of the repair. They asked (actually reminded me) if I had an extended warranty. Handled contacting the warranty company and then were out to the RV park within a couple of hours to replace the toilet. Could not ask for better service.

My only disappointment is that I had to leave the car overnight (an extra day) because the dealer did not get the authorization on the day of the appointment. I left the car at the dealer at 8:40 a.m. the first day. I don't know if the delay was on the part of the Dealer or of Assurant. Otherwise, all repairs of my faulty AC system were completed. I'm so glad that I purchased this protection when I bought my new 2017 Honda CR-V!!

I was having a problem with my truck taking a long time to start. I took my truck to Red River Toyota in Wynne, Arkansas and they diagnosed my problem as an injector problem. They contacted you about coverage and you approved the repair. They replaced the injectors and the problem was corrected for a period of time. I started having the same problem again and I took the truck to Orr Toyota in Searcy, Arkansas where I had purchased the truck. They told me I needed a new battery and installed one. They also replaced a filter above the fuel tank because I could not fill my truck with fuel without only adding a very little amount of fuel over a very long period of time.

I was surprised at the overall lack of hassle involved in the process. The time it took to get the claim approved was definitely a pleasant surprise. This warranty cost slightly more than most other warranties I have had, but so far it seems it will be worth every penny I paid. Thanks for the great service.

My Transmission went on on my 2016 Buick Enclave that had 76,000 miles on it. They Towed it from Tupelo to New Albany for me to the Chevrolet store and put a transmission in it for me and the brought it back to Tupelo for me. Simple easy process. Thank you Barnes Crossing Auto Group!

I took My Truck into the dealer where I purchased it, After diagnosing the problem, my truck will need a new engine. The dealer told me that a claim was filed & a maintenance log was needed to review. The dealer sent that upon request. This was started on October 12. After talking to the dealer on 10-19-21, they suggested that I try to contact First extended service corporation to see if I could get them to approve the claim. After calling them every day. After talking to customer service, they said it can take 24-48 hours to be approved. it is now October 21, so it has been 7 business days. I am paying for a vehicle that I am unable to drive! Not to mention, I will have to pay a deductible when I pick it up after service is complete. I just don't understand what the major hold up is and why no one will get back to you? I hate to come on here and complain but this may be the only way to help this get resolved.

I brought auto in almost a month ago to have them order a part under warranty that makes the door code work. Have not heard a word. Also called number I was given to file a chip in front glass. Have not heard a word. Not very impressed with Ford customer service on warranty work! I think the claim number is correct. It would not copy.

Dissatisfied my vehicle is still in the shop as I speak after getting a engine replacement took a whole month then the part that was replace is defective. Now I been waiting 2 1/2 for more work to be done. Horrible service.

The entire experience was timely and well-structured; special thanks to Deborah ** in Service who ably facilitated the entire process. There was no difficulty whatsoever with the repair facility or the claims process. I would not hesitate to recommend either in the future.

My experience was very overwhelmed, emotional and concerning. On 8/26/2021 I was told my car had to be towed to the location I bought my car. Which is the Hornell location. The next morning I got a call saying my car can not be worked on at that location. That it will need to be towed to the Big flats location but would not be towed until Monday 4 days after my car was towed there. Then I was told I could not get a loaner until the diagnosis it but instead of the hornell location doing that so my claim could at least be open so I would have a car they made me wait. After my car finally got to the big flats location, after it's been just sitting at the Cornell location. The Big flats location still made me wait 3 more daysl! Knowing I had no car for a whole week now and I could not open the claim until they did the test! I feel My contract was dishonored due to not have a loaner car for more than half of the time my car was in the shop.