Route 66 Extended Warranty Reviews

I was told they would pay 100% of covered repairs. Actually, they pay 100% of what they think the cost could be. Took my covered vehicle into the shop. $1500 for the repair....Rte 66 offered to pay $400.

I buy the Easy Street warranty on most new cars once I get near the end of my mfg warranty (2016 BMW 525, 2024 GMC Yukon SLT, 2014 Jeep Cherokee). They paid out on every claim submitted, which of course are mostly on the BMW (none on the Yukon but it only has 32000 miles on it so far). No questions asked. Guessing that those who leave one star review bought the lower tier programs. ROUTE 66 is very transparent and highly recommended. Peace of mind mile after mile.

Worst-experience ever. Finally need service. Got the runaround from the adjuster. Refused to fix my car. It was very stressful. Never Never again.

Do not!! Go with this extended warranty company! They pick and chose which coverage they will assist with. Terrible customer service when you call to speak with agent. It will feel like you don’t even have warranty once repair bill is issued.

This warranty is complete garbage and actually might be worse than Carshield. They refused a large number of claims.

This company is a joke. I take it to a shop on their provider list and then AFTER it's fixed I find out they are not a provider.

I am very disappointed that the Credit Union would sell a contract from a 1.3 rating company. My experience with Route 66 to say the least very unprofessional. They deemed my breakdown as a pre-existing condition and refused to pay for the service. You figure after you pay $3500 for a warranty extended warranty on a later model car that you would not get this type of service. The bill of goods they sell is a breach of contract. Beware.

Would not recommend this company. Keep calling to number and getting "not accepting calls at this time." Not sure what they meant. Finally, had to have credit union transfer me and apparently they don't cover anything? Not really sure what I paid for, but will not ever make this mistake again. Weird how there are very few good reviews, most all of them are bad.

If I could give 0 stars I would. No wonder no one buys these warranty. So we had piston ring failure in a 2011 Rav that we Still owe 6 grand on and bought this for peace of mind. And after taking it to a mechanic because of severe oil consumption because of the rings digging into the cylinder wall, we submitted our worthless claim through our what was thought a peace of mind. Immediately declined coverage just like everyone else who has ever been so unfortunate as to buy into this scam. Cody who has no mechanical understanding told me under page 2 of the agreement that even though in late 1 states in bold letters it covers piston rings that out in fact didn't because of normal wear. This is a scam. And I'm going to try to hire an attorney to go after them. Don't waste your money people. This company only has a 1 star rating and has a way out of everything.

I was offered the Easy Street warranty through my credit union and was told it was a bumper to bumper warranty and the top tier coverage that was offered. My credit union charged me an additional $3800. I drive a 2022 Ford Super Duty with a 6.7 diesel. The contract stated that the diesel, 4x4, etc., was covered. I got the coverage at 70k miles. I’m currently at 100,308 miles and my DEF injector is bad and my truck is stuck in limp mode, meaning it won’t drive over 5 mph. I reached out to Route 66 and they said anything emissions related is not covered nor is airbags, safety restraints, wiring, and many more items that are covered under factory warranty but not under Route 66.

Worst extended warranty you could ever get. They won't cover anything and they will lie about everything. You will get scammed 100%.

Purchased an extended warrant through my credit union. Had a major electronic component go out in my 2018 Chevy Volt. Was not covered. If a warranty does not cover major electric components in an electric vehicle, not worth having. Never will I purchase a warranty through them again.

I have purchased 2 warranties through Route 66. Here is what I have found:

My claim adviser gave me the info on how to go about the process. After that the garage & Route 66 took care of everything. Definitely a good experience.

Of course they find all the loopholes to not cover. It’s basically theft. I checked all the boxes and was told I need receipts for everything bought for the life of the car. The bank sold me the extended warranty. STAY AWAY!! Do not let the credit union sell you this warranty.

Yes, they fixed some of my warranty issues but when it came to fixing other issues. They want to tell me that they will not cover it because the repair cost has excited the value of the SUV. Don't get warranty on a new car first of all because it's a waste, nothing will go wrong with your car until warranty is voided. Second if you buy a used car make sure the dealer fixes all issues unless they sell as is. Our find our how to fix it yourself.

I have a 2019 Honda Pilot with 81K miles. The high-pressure fuel pump is making a great deal of noise. They will not cover it because it has not failed. The noise is so loud you can hear it over the radio and it get louder upon acceleration. I submit that the noise itself is a failure. It also has a rough start, but because it has not totally failed, they will not cover the repair. I am very upset about this. I have worked in the automotive field for 15 years and I was an ASE certified mechanic, before becoming a police officer for the last 25 years. A properly functioning high pressure fuel pump would not be making this noise and would have a smooth start. Very dissatisfied and unhappy! Please do not waste your money on extended warranty plans from Route 66.

So after my vehicle ran out of the dealership extended warranty I decided to go through my local credit union and get another extended warranty. I had no problems with my vehicle and my vehicle only had 116,000 mi on And it's 10 years old. I purchased the warranty for $3,000. In September took my car in for repairs and a tune-up in December. Everything checked out good though I did notice after the tune-up I had a ticking noise. Last oil change was in November. Didn't save the receipt because we're pretty regular on changing oil. Took the vehicle in to have it assessed in January. Ticking noise says that I have a stuck lifter, The camshaft is delaminated and I have a flat spot. Took vehicle back in to have other repairs done and assess the warranty but I had purchased 6 months ago. Can no longer cancel the warranty.

2018 Q50r400.. The first and only time (so far) I had to use 66 warranty was when my AC went out.. Took it to Infiniti Dealer and they pretty much took care of the paperwork process with 66.. I did have to pay "out of pocket" for the diagnostics of the problem is why I gave 4 stars and not 5..

So far so poor. Route 66 was sold via my credit union as a comprehensive plan that would cover my low-mileage vehicle as if new. This is not true! As there is an undocumented necessity for a recall on coolant temp gauge by GM. The full cost is mine to pay. Not happy why did I buy this plan if it covers nothing! A quick search of the internet before bringing my car in for the needed repair the web said it would be covered. Obviously not!

I purchased this warranty through my credit union. It has covered nothing that I’ve needed help with! I’ve had to pay out of my pocket for most of my repairs!!

When I purchased my 2018 Ford F 150. I was sold the extended warranty and was told it is bumper to bumper with no exceptions. I took my truck in and now they say they will not cover any warranty that needed fixed. They do not cover warranty and they do not cover warranties that have sensors in The gas tanks. This has been very displeasing and was told there were no exceptions. I would not suggest any warranty thru Route 66 due to the falsehood of the advertisement of what coverage is said to be compared to what is actually covered.

I bought the extended warranty for a jeep overland... My car had issues maybe a month after I got the warranty.... My rear differential went out.... They refused to fix.... 5000$ later... A year after that my parking brake lights and check engine lights came on ... Brought to shop. My wheels have sensors in them that needed replacement... Again they refused to cover repairs!! I will never purchase another warranty from these people. They pick and choose what they will cover or not!! I felt like it was a 2000$ scam ... I got roadside assistance thru my car insurance. I think that's the only thing I didn't have to pay for.

I purchased the Route 66 (MAINSTREET) extended warranty through my credit union that also financed my 2020 Palisade Limited. I took my vehicle for a routine oil change and my shop advised me of oil leaking from oil filter housing and gasket, as well as the passenger side axle and boot. I called and verified my coverage and they said they would over the items (no deductible), and my shop called for the claim. Long story short, they covered about $800 of the $1,000 of the total bill. (Never knew gaskets would be covered.) They paid their portion of the bill the same day the claim was initiated. I can't say anything negative as of now about my warranty through Route 66 and my experience thus far.

Do not purchase this warranty. I had highest package available and they refused to pay anything. We will cover this but not that. Ended up being engine only but we won’t cover it because that’s a Chevrolet problem. Chevy covered 90 percent 66 wouldn’t cover rest of 1200.00 balance. Truck was one day out of Chevy warranty. Why would you buy this coverage? That’s what it is for to cover stuff out of warranty. They were rude and unhelpful. Make sure of the trap if one part that they cover fails and causes engine failure they won’t cover engine. For example injectors fail and they cover new injectors but injector failure ruins engine. They won’t cover engine? Still waiting on prorated refund.

Please be very careful when doing business with this Enterprise, my bad luck is that my ENT CREDIT UNION sold me this extended coverage on my Jeep. Long story short my jeep got contaminated fuel mixed with diesel (unfortunate event in Colorado at many gas stations). I towed my jeep to Autonation Jeep, I called my insurance STATE FARM which by the way amazing enterprise!! They paid for everything that was related to fuel contamination. Leaving me additional bill of almost 10k. Reason state farm denied because additional work whole bunch was not contamination related.

I have been without my vehicle for over two weeks because Route 66 Warranty/Auto Services Company Inc. cannot manage basic logistics. My claim (**) was authorized for a rebuilt transmission, but the company has now 'lost' two separate shipments. ​The first unit vanished in transit. The second unit was supposedly delivered today but was sent to the wrong business because the driver 'couldn't locate' a major AAMCO franchise in Boise. My claims adjuster, Justin, has been unable to provide a resolution other than 'ordering another one' and waiting.

Terrible. Do not waste your money. Ended up paying $1500 to get my car out. Not for califonia mechanic hourly rate. And why don't they refer you to mechanic shops that they work with. I had a hard time finding a shop that took this MBI insurance. Don't waste your money. Go with the dealer warranty. That's the real warranty. I don't know why the credit unions recommend this fraudulent company.

While they have fixed some items it took request of arbitration. They have a lot catch 22 items that you find out when you make a claim. Have had 2 contact agreements on two cars and they get worse each time. I highly recommend Endurance for better customer satisfaction.

Check engine light was on causing the remote start to not work. Called them and was told it was covered and to take it wherever to get it fixed. They said it would be no problem. Everything sounded great until the place I took it to called and said that Route 66 was not going to cover it because it was a purge valve. So I’m out a $150 diagnostic fee that I was willing to pay thinking that Route 66 was going to pay for the parts and labor. This place is dishonest and deceiving. Buyer beware and stay away from this scam!

Scam!! Do not waste your money on this warranty!! I have a Lexus and the engine light came on so I took it to the dealership and they said it needs a transmission. With a Lexus if a component goes out they can’t just fix one part. They have to replace the whole Transmission. So when Lexus sent the codes it pulls to Route 66 they came in with their loopholes and denied the claim. Said that’s a part, not a transmission even though Lexus said that’s not how it works with their engineering!! It’s been a battle, and they will not budge. What a waste of money! The whole point of buying this warranty is to have coverage if something goes wrong!! I will do everything I can to save someone from wasting their money with this company!! Do NOT fall for this Scam.

Worst extended warranty program out there, customer service is nothing but someone saying declined to pay... They do not honor the contracts that they sell .. Don't ever pay for this service. Don't waste your time or money.

I just got off the phone with a company called Route 66 which is an extended warranty company. I spoke with a very rude man their name Jay. He told me that they will not cover pre existing conditions to my vehicle. There was no pre-existing condition. I just put my vehicle in the shop and we found out today through the mechanic. What is wrong with it? But my warranty company Route 66 is refusing to pay to get it repaired.

Bought the 3-year warranty only because I bought a 130,000-mile vehicle and thought engine or transmission would need work later down the road. The warranty did not cover my engine work because of page 2. I changed my own oil. I didn't know I'd be punished for changing my own oil. Take your oil to the shop, keep the receipts. They never paid for anything.

Had a catastrophic transmission failure. 1 person says, "Yes everything is covered and will send you a check asap." Then the mechanic has proven all codes to verify and they are still fighting it several months later and refusing to pay. DO NOT use this company! They will try to get out of paying the warranty! We are suing the company next over it!

If I could rate it as zero stars I would. Had Route 66 Extended Warranty a few years. The motor on my truck went out & they denied it saying there was no oil in it. This truck has had faithful service done by a dealership the entire time I have had it. It is a 2019 & notifies if there are issues right down to the tire pressure. The dealership even confirmed there was oil on the dipstick. What an excuse they had & stuck me with a $10,000.oo bill. NEVER will I ever recommend Route 66 extended warranty!

Not a good experience. Took my 2021 Chevrolet Colorado to the dealer because at night I was not able to see the climate control buttons. Route 66 response was they don’t cover lights. The control unit had to be replaced. The dealer gave me the original part. I took it home only to find the unit had no bulbs and the lights I was seeing came from the circuit board that controls the HVAC system. Since the HVAC system still worked Route 66 would not honor the claim. I am out $324.59.

This company is a scam!! I bought the warranty for a peace of mind on our used vehicle purchase, 3 months after owing vehicle we had a check engine light come on and started running rough, we took the car to Pepboys who said it was low on compression, so we contacted the warranty company and they sent their own adjuster out, after week of waiting they informed me they would not cover the cost of repairs due to the head being cracked, now I'm not sure how they determine that by just looking at an engine but told me it was preexisting and they would not cover any cost, I would not recommend this warranty company to anyone, I wish I would have read the reviews before purchasing the warranty.

I currently have Route 66, purchased through credit union auto financing. I have used them twice and I have not had a negative experience per se. I bought my used vehicle November 2022. May 2023 my car overheated while travelling. Went to a local shop and was told that I had lost over 1/2 of my coolant. Shop topped me off (no charge) and I carefully made my way back to Tallahassee, FL. Had car towed to dealership and it was back and forth between the dealership and Route 66 to finally Route 66 agreed to cover the engine replacement (not after me having to submit maintenance records). I ended up paying roughly $2100 and Route 66 paid the rest. Fast forward to August 2025, my car starts skipping really bad. Took it to the dealership and I was told I needed the torque converter replaced. Dealership called Route 66 and they (Route 66) only paid about $1700 and I had to cover $2100 balance.

If I could give a ZERO I would!!! Bottom line: DON'T Waste your money!!! This warranty is a piece of shit and a rip off!!! Credit unions should be shame too!!!! For telling me to get it! Must be something in it for them!!!! I'm mad as hell!!!