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Diamond Warranty Corp

Pittston, PA

Diamond Warranty Corp
Overall Satisfaction Rating 1.82/5
  • 5 stars
    10
  • 4 stars
    1
  • 3 stars
    0
  • 2 stars
    2
  • 1 stars
    42
Based on 55 ratings

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    Diamond Warranty is an extended auto warranty provider with policies through dealerships all over the country. The company’s coverage includes 24/7 roadside assistance, online claims filing and some special protection options. Diamond Warranty is a Wesco Insurance partner.

    BOTTOM LINE

    Diamond Warranty provides auto warranty coverage to drivers all over the U.S. Its policies are available from dealerships nationwide, and it offers a variety of coverage options, including 24/7 roadside assistance.

    PROS

    • Several coverage options
    • Mechanic can file claims for you
    • 24/7 roadside assistance

    CONS

    • Only available through dealers
    • No exclusionary plans

    Top Diamond Warranty Corp Reviews We Found

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    Rated with 5 stars
    profile pic of the author
    Verified Reviewer Verified Buyer

    We bought a 2010 Chevy Traverse in August. One month later we started having trouble. Diamond Warranty has been great in helping us get it fixed. Brian ** has went above and beyond to help us fix our car. We have custody of our 2 grandchildren and wanted a good car…Brian, Thank you. You are a gem.

    Read full review
    Rated with 5 stars
    Verified Reviewer

    Upon needing to start a claim, I called and talked to Brian. He was very informative and gave me all the guidelines I needed to follow to get the car repaired under warranty… I am a very satisfied customer and would recommend Diamond Warranty to family and friends…

    Read full review

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      What is Diamond Warranty?

      Diamond Warranty is a vehicle warranty provider that works with dealerships nationwide to offer various warranty options, including aftermarket warranties, extended warranties, vehicle protection plans and more. It also partners with several big-name companies, including Pep Boys, AutoZone, AAMCO, C&K and more, and it's backed by Wesco Insurance, a subsidiary of AmTrust North America.

      The company provides “stated covered components” contracts. Diamond Warranty lists all parts it covers in this contract. It's essential to read the contract to see what's covered, because some disreputable dealerships may misrepresent these products to make drivers believe the coverage is more thorough than it really is.

      How does Diamond Warranty work?

      Diamond Warranty has coverage options to fit nearly all drivers’ needs. These include:

      Powertrain
      Available in three-, six- or 12-month periods with unlimited miles. You can get 24/7 roadside assistance and single-turbo supercharger (OEM) for a surcharge. All fluids, filters, seals and gaskets are covered in the event of failure. This coverage includes:
      • Engine (gas)
      • Automatic transmission
      • Manual transmission
      • Front-wheel drive axles
      • Rear differential
      • Four-wheel/all-wheel drive
      Plus
      Ranges from three months/5,000 miles to 48 months/50,000 miles. This warranty includes everything from the Powertrain package, plus:
      • Plus sensor package
      • Engine
      • Seals and gaskets
      • Fuel system
      • Air conditioning (OEM)
      • Cooling system
      • High-tech electrical
      • Steering and suspension
      • Rental car reimbursement
      • Diagnostics (maximum of one hour)
      • 24/7 roadside assistance and towing
      • A/C fluids and freon, in conjunction with the replacement or repair of a covered A/C component
      • ABS and brakes system, excluding rotors, drums, pads and linings
      Enhanced
      Ranges from 12 months/18,000 miles to 48 months/50,000 miles. Coverage includes everything in the Powertrain and Plus packages, plus:
      • Enhanced fuel delivery system
      • Enhanced engine
      • Enhanced electrical (PCM)
      • Enhanced air conditioning
      • Heating and enhanced cooling
      • Enhanced automatic transition
      • Enhanced ABS and brakes system
      • Enhanced suspension
      • Exterior
      • Enhanced sensor package
      • Trip interruption up to $200
      Exclusionary
      Begins when the original manufacturer’s warranty expires. Available from one to six years and up to 100,000 miles. Covers all factory-installed components, with some exceptions; also includes rental reimbursement, trip interruption and 24/7 roadside assistance. The OEM optimal technology package comes with a surcharge to cover GPS navigation systems. Some components, such as antennae, cables and phone systems, aren’t covered.
      Powertrain Plus
      Only available with a five-year/100,000-mile term. Coverage includes:
      • Powertrain plus engine
      • Fluids and filters, covered in conjunction with a covered component
      • Automatic transmission
      • Manual transmission
      • Rear-axle assembly
      • Four-wheel/all-wheel drive
      • 24/7 roadside assistance
      • OEM single and twin turbo/supercharger (with surcharge)
      • Certified Pre-Owned: Ranges from three months/3,000 miles to six months/6,000 miles. Provides the same coverage as the Powertrain Plus plan.
      Certified Pre-Owned
      Ranges from three months/3,000 miles to six months/6,000 miles. Provides the same coverage as the Powertrain Plus plan.

      Diamond Warranty prices

      The price of Diamond Warranty’s coverage depends on several factors: your vehicle's make, age and mileage, the coverage amount and your deductible option. It’s also typical for a dealership to mark up Diamond Warranty’s base prices. For the most accurate pricing info, it’s best to speak directly with your car dealer.

      Diamond Warranty FAQ

      Where is Diamond Warranty located?
      Diamond Warranty is located in Wilkes-Barre, Pennsylvania.
      Where is Diamond Warranty available?
      Diamond Warranty’s products are available at dealerships across the country.
      Can you file claims online with Diamond Warranty?
      Yes, you can file a claim online with Diamond Warranty. Your licensed mechanic can also call the company to open a claim.
      Does Diamond Warranty cover used vehicles?
      Yes, Diamond Warranty does cover used vehicles. Some coverage options require that your vehicle be under manufacturer’s warranty for at least 30 days. The company also has a product for certified pre-owned vehicles.

      Do we recommend Diamond Warranty?

      Diamond Warranty Corp offers a variety of coverage options to suit nearly every vehicle. While Diamond Warranty doesn’t cover all auto needs, it can still help protect your vehicle’s most important components once the manufacturer’s warranty expires — and the 24/7 roadside assistance is a plus.

      Diamond Warranty Corp Reviews

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      How do I know I can trust these reviews about Diamond Warranty Corp?
      How do I know I can trust these reviews about Diamond Warranty Corp?
      • 2,887,809 reviews on ConsumerAffairs are verified.
      • We require contact information to ensure our reviewers are real.
      • We use intelligent software that helps us maintain the integrity of reviews.
      • Our moderators read all reviews to verify quality and helpfulness.

      For more information about reviews on ConsumerAffairs.com please visit our FAQ.

      Page 1 Reviews 0 - 10
      Rated with 1 star
      Verified Reviewer
      Original review: Dec. 11, 2018

      I paid $3,000 for this warranty and have learned that it does not cover Ignition coils, that were deemed to have an issue in a Bulletin put out by BMW, which showed they knew there was a problem and should have been covered by BMW but at the very least, by the extended warranty. This warranty also doesn't cover a glove box mechanical problem because it's considered "trim work". I have learned my lesson and will not purchase an extended warranty in the future without doing my homework.

      7 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: Nov. 2, 2018

      I purchased this warranty through the car dealer for $1400. My transmission went bad. Like everyone else on here, it was a long drawn out process. It took a week for adjuster to come out and look to see if tranny was bad. After finally agreeing it was bad, the certified mechanic and myself argued to let them rebuild it so we knew it would be solid. Diamond refused this and said they have their own warehouse of 'certified used' parts. You mean 'certified used JUNK'! Now my vehicle is broke down again and they will not help at all!!! BEWARE! There are other warranty companies that let you have the choice to have a part rebuilt or another used one installed. Namely CarShield is one I called and they confirmed it with my recording that WE have that option! DO NOT DEAL WITH DIAMOND WARRANTY!

      6 people found this review helpful

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        Rated with 1 star
        profile pic of the author
        Verified Reviewer
        Original review: July 12, 2018

        The warranty on my car expired, and I should've seen it as a warning sign that they came calling. I'm thankful for sites such as this to provide true insight, and shed some light on my first encounter with Diamond Warranty via the phone. The lady that had spoken me was adamant with signing me up for their 'peace of mind' coverage, which initially sounded amazing. But when I told her I was going to have to respectfully decline to pursue other options, she became aggressive and insisted that this was my only chance and that I was missing out on their once in a lifetime opportunity. She was insistent that they would not reach out to me again.

        Well, after reading some of these true accounts and filtering through the praises, I'm glad I appeared to have squandered my gift. I was able to call back two days later and have my initial sign up fee waived, and opted for my USAA additional vehicle protection which in the long term, is much cheaper and considerably more advantageous. Even if you're not a member of the armed services, you owe it to yourself to do your own research and seek out better options. Don't fall victim to this business.

        11 people found this review helpful
        Rated with 5 stars
        profile pic of the author
        Verified Reviewer
        Original review: Jan. 24, 2018

        I had purchased Diamond through the Carlot I bought my car. I've had my car 6 months and O2 sensors caused check engine light. I called Diamond and was told to take to any certified repair shop. I was given names and extensions of how to reach Diamond for any issue I may have. My representative, Brie is how I know her, was fantastic and quick to handle everything! I truly couldnt be happier with my experience with her representing Diamond. It was great to feel taken care of, without having to run guilt on anyone or pulling any teeth. It was so easy and amazing! Thank you so much Diamond for making what could have been an even bigger mess so much easier!

        4 people found this review helpful
        Rated with 5 stars
        profile pic of the author
        Verified Reviewer Verified Buyer
        Original review: Jan. 23, 2018

        We bought a 2010 Chevy Traverse in August. One month later we started having trouble. Diamond Warranty has been great in helping us get it fixed. Brian ** has went above and beyond to help us fix our car. We have custody of our 2 grandchildren and wanted a good car. Unfortunately the dealer didn't care but Diamond Warranty Corp did. Thank you for the great customer service. Brian, Thank you. You are a gem.

        6 people found this review helpful
        Rated with 1 star
        Verified Reviewer
        Original review: Jan. 17, 2018

        I needed a Transmission in my car and I thought I was being smart by purchasing this extended Warranty, NOT. They made my mechanic remove and disassemble the old transmission (at my expense) and then wait for one of their adjusters to come and verify that it was broken, apparently my mechanic with 30 years experience knows less than they do. It took 5 days for them to come after the transmission was out. They agreed to replace the transmission WITH A USED TRANSMISSION WITH OVER 100K MILES ON IT! My broken transmission only had 66k miles on it. Why would I want that. My mechanic found another used transmission with considerably less miles on it and we installed that but I had to pay the price difference (over 250.00) between the 2 out of pocket. I paid 2800.00 for this warranty thinking that I was protecting myself and being smart, so much for that... Never again.

        20 people found this review helpful
        Rated with 5 stars
        Verified Reviewer
        Original review: Dec. 19, 2017

        When my transmission went out of my car and I took it to the shop Diamond warranty covered it all. When I got my car back the shop messed up my transmission so Diamond warranty covered the whole thing again. I have been fighting the shop to get my car back since the 26th of November still right now I'm waiting for my car.

        Thankfully the CEO of Diamond warranty has been in direct contact with me helping me with everything paying for everything and even working on getting me a refund for the part I had to pay. This man has worked so hard to help us and I'm so thankful for him. I had almost given up due to this shop I have almost lost everything but with the help of Diamond warranty I can say I have hope and couldn't thank them enough. This has to be the best warranty company I have ever had and have dealt with. Thank you Diamond warranty and thank you to the CEO ;).

        4 people found this review helpful
        Rated with 2 stars
        Verified Reviewer
        Original review: Oct. 5, 2017

        My transmission went out on my 2006 Chevy Impala LTZ. Took my car into Sheehan Chevrolet. They had my car a couple days shy from a month. Took a minute for the replacement part to come in. When the work was done after several calls back and forth with Diamond warranty and I called to see how much my payment was they said $540 because I had to pay for a new pan, seal bolts and magnets which diamond warranty company would not pay.

        I called them for the last time and insisted that they call and get this handled. I got a called from both diamond and the shop the next morning, they said for my worries they could pay $100 towards my pan and magnets and pay $10 more a hour for the labor. This is the warranty company telling me this that I paid $1,500 for with my car purchase. Total price after waiting for 22 days was $399.84 and my deductible was only $100. Still feel like I got hit over the head but I needed my car back. Happy to have my car back to get to work but very upset about being broke for something I only should have paid at the most $160 for.

        4 people found this review helpful
        Rated with 1 star
        Verified Reviewer
        Original review: Aug. 10, 2017

        Motor problems and spindles. Diamond refused to pay for anything. Beware! Read the fine print! Oh, and that 24 Hour Roadside Assistance and Tow? ONLY if it is something covered by the warranty. The dealer I bought my car from is furious and is refusing to sell any more Diamond Warranties. Says they will go with a different company. The small print is such they can twist it any way they choose.

        16 people found this review helpful
        Rated with 1 star
        profile pic of the author
        Verified Reviewer
        Original review: May 16, 2017

        Diamond Warranty. Read the Fine Print. I purchased an auto Warranty from them for my daughter's first car. We bought a 2008 Toyota RAV4 with 90,000 miles on it. Within the first month the transmission had to be replaced but with another used transmission from another RAV4 with similar miles. One year and one week later it needed another transmission, again used transmission (Otherwise known as aftermarket parts). I recently had the oil changed and was told the transmission was leaking. It is now back in the shop for the fourth transmission. Each time the warranty company has drawn out the process, leaving us without a car for over a month each time. I paid $2500.00 for a warranty that I should have kept and just used for maintenance at this point. The process is ridiculous and lengthy...

        15 people found this review helpful

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          Diamond Warranty Corp Company Information

          Company Name:
          Diamond Warranty Corp
          Website:
          diamondwarrantycorp.com