olive

I thought 500 was kind of high but after talking to the guy who worked for olive, he was really nice and I realized that life is just too expensive now. His name was Artie and he was really good at his job. He was the kind of dude you would want for your neighbor and I didn't mind kicking back with him and getting through the signup together.

Olive is not going to pay for the costs or the repair for what they deem to be pre-existing conditions. I've only been with them a couple of months and I’m still learning. I made one claim and I was a little disappointed. I purchased the Olive auto warranty on the same day that I took the car to the dealership. However, the dealership had my vehicle abnormally long. They had it for nine days. They hadn't even looked at my vehicle because they were backed up. I didn't know what was wrong with my car because it doesn't tell you all that. Once they finally were able to tell me what the issues were with the vehicle and I called to file a claim, Olive said that they considered it a pre-existing condition before I had the policy, even though it didn't even get looked at till Day Eight to even tell me what was wrong with it that they weren't going to honor that.

I liked the service that I was given initially. It was better and a lot less badgering than some of the other guys that keep calling me over and over. The rep I spoke with on the phone was really good. She got me through the process of purchasing and helped me rationalize what would be the best coverage. One thing though is that I'm disappointed that one of my vehicles that were supposed to be covered didn't get covered and I didn't find out about it until weeks later. They revoked it and said "Sorry. We don't cover your vehicle.” And through no fault of my own. All the information was there right up front. Now, I have to go back to the dealership and I have to pay for another inspection so that they can warranty the vehicle.

I asked the rep from Olive a couple of questions and he was good because I had talked to a couple other warranty companies versus what they had to say. They were sales people and would try to get you to be skeptical of whatever you were receiving with Olive or any other warranty. Even the dealership tried to sell me a third-party warranty and it was $4,000.

I had a bad experience with Olive because they lied to me. I don't like what they did at all. I recorded the gentleman when he first gave me the plan and I told him what was going on with the vehicle. I told them my concerns and that some things occurred before buying the warranty, like the oil leaks. The transmission had a clutch issue and I gave them the paperwork from the dealer. The gentleman said it should be fine. Now, I have to pay for the car. It's in the shop, which is not right, and I would like to contest that if I could. Olive didn't keep their part of the bargain. Nobody's doing anything about it.

This company's performance is highly disappointing. Initially, they impress you with a smooth sign-up process and excellent customer service, but once you actually require their assistance, they turn their backs on you and become extremely uncooperative. I made the mistake of choosing Olive warranty based on positive reviews from others, but I should have exercised better judgment. Shockingly, I couldn't find any Google reviews or BBB ratings for the company, which raised significant red flags. The entire process of getting my car fixed turned into a major hassle. They kept my car in the shop for a frustrating two weeks, and their adjustor wasted everyone's time by conducting inspections and taking unnecessary pictures. Moreover, their customer service was abysmal, forcing me to visit two different locations just to address the issues caused by this incompetent company.

The Olive rep was very helpful and knowledgeable when I signed up. Setting up the payment plan was easy as well. I paid the annual premium. I had an excellent experience.

First, I spoke to the sales rep and they were super helpful. They explained everything and then they sent me a link. A month or so later, I signed up. The rep that I dealt with was super polite and informative.

I liked the customer service. I really like the insurance, what I saw, and what I was looking into.

When I was looking for an extended warranty, I saw Olive online, and they had good reviews. I picked them because I didn't have to talk to a representative. There were different packages I got to choose from, so I picked the one that would be the best fit for me. The warranty I got is comparable with the other companies', and purchasing it online was quick.