Preferred Warranties Reviews

Bought an expensive warranty to cover my vehicle. When it came time to use the warranty, under the system I bought it for, the denied the claim because the specific part wasn't listed. So they denied the claim on an electrical safety issue. One that could've easily cause a serious accident or injury. Stay away from this company, do not buy their product. They don't stand by it and run at the first sign they have to pay. Horrible company, no ethics or standards. Buyer beware.

When I first purchased the vehicle it ran hot. The dealership repaired and offered the warranty. On December 19 I got an oil change, vehicle started running funny. I pulled over. Checked it out. Started driving again. Same thing. I pulled over. Called a tow truck. Spent 192.00 to be towed home. Reached out to a few repair shop thinking it was the alternator or something. Ended up being the engine. I got a warranty but I was falsely led to believe signing a contract meant my repairs would be covered. Instead Preferred Warranties is denying the coverage they promised! We purchase aftermarket warranties hoping they honor the necessary repairs, I really believed in this company was stand up but reading the reviews I don't know. I sent receipts from the oil change company and tow company but that proof didn't help.

Two stars only because the people who work there are nice - otherwise I have nothing good to say. I tried to do everything right - bought a clean car, got it inspected by a local dealer, and then covered it with a warranty for peace of mind. I had a significant engine failure, and they are really making it horribly difficult for me. It's been almost three months and still no resolution. I'm a 23 yr old with my 1st job... Had to borrow cars from friends and family because if I miss work I don't get paid. I'm in a classic case of why people buy warranties...to cover unknown problems. I tried to be responsible and use the last bit of savings on a warranty instead of a fancier car or blowing it on silly things. They said they'd be there to help me if I needed it. I sure hope they live up to that.

I must assert that Preferred Warranties merits a rating no higher than one star. Despite my enrollment in their powertrain plan, they have egregiously failed to provide any financial coverage when needed. Additionally, their lack of formal communication regarding this issue is unacceptable. I strongly advise against placing any trust in their services.

Terrible terrible warranty. Paid all that money. They don’t cover anything. I want my money back or I’m getting a lawyer! I can’t even believe how terrible this warranty is. PWI I would not advise anyone!

Updated on 02/20/2023: This company is giving me the cold shoulder, they are not responding, I took my truck where they instructed me, the owner/mechanic confirmed the engine knock, they will not honor the claim, they say nothing is wrong, it certainly is knocking. I had to pay 255 dollars diagnostic fee, I am a Gas/Diesel mechanic for 42 years now, I want my 2450 dollars refunded and I will fix it myself, I am calling my lawyer who is free of charge to me and filing a suit if they do not contact me personally as promised.

My 2015 Kia has no 4 wheel drive. Got the warranty when we bought the car. Took it to shop to get it checked out. Shop had to take the transfer case out to find the problem and send PWI adjuster photos which they did. Then about a week later was told that they would not cover the repair because it was not a covered part but it is part of the transmission. So now I get to pay for them checking the car out and putting it back together and have to pay to get another transmission and get it installed. Should have kept my money and took my chances the cost to fix. It is estimated at 4900 dollars. What a rip off this company is. The adjuster was kind of rude also.

Been using PWI for a while. The services are great and easy to use. Lester takes great care of us! Online system is very easy to use. Provide us with the advertising materials we need. Claims are always taken care of quickly.

We have been doing business with Preferred Warranties Inc. for many years. Brian is always available to help us out. Preferred always takes care of our customers and we truly value the relationship we have with PWI!

We've used this company for about 3 years now. They've been nothing but great to work with. Our customers have been very pleased with their experiences as well. Great company! I would recommend their product to anyone.

Matt ** with PWI has been an amazing guy to deal with. Super easy going and down to earth! The business is everything they are said to be. The best warranty company I've worked with and always cover their coverages.

I have had nothing but good experiences with this company. They pay out on their claims unlike other warranty companies who drag their feet. Love working with them and will continue to do so. Neal is the best rep as well.

I have been dealing with Preferred Warranties for 20 years. They Have the easiest claims process in the industry. From entering a claim to payment is seamless. My account executive is very knowledgeable on products and services.

I was working late on a Saturday night and had a question so I called Sylvia V and she was very helpful. Like their mileage caps and the fact that they cover older units. I’m so glad that I found this company.

Fantastic company to work with. Very fair claims process. Rep is super responsive along with claims adjusters. Warranties are at a reasonable price and help us help out customers. The CU's we work with are very pleased with the program and help us get deals done with protection for our customers on their purchase. Preferred Warranties is a great company to work with and we are glad they are in Colorado.

I signed up with Preferred Warranties Inc. about five months ago and I’m still amazed by Anna our Rep. We couldn’t be more happy with her professionalism, courtesy, and overall aware of our customer needs.

We have been partnered with PWI for years. We receive the best service and Randy is always there to take care of us and our customers. When we sell a VSC Contract with PWI we always know that we are selling quality service.

All of our questions have been answered well. We have had nothing but good experience with Matt. Although it's difficult to take over for a long standing representative, Matt has stepped in with no bumps in the road.

Very Simple. Had a problem. Called the 800 number. They directed me to an authorized shop called Elite Motors. My repairs were done quickly and correctly and it cost me a $ 100 deductible. I am extremely happy with the service and will ask for the warranty by name going forward with my next purchase.

We have dealt with Preferred Warranties for 5+ years, Randy is an outstanding Rep who is always a pleasure to work with. He always has a smile on his face and is always available for any questions we have, we are lucky to have him.

We have been doing business with Randy for a very long time and he is always there to help us when we need help. We have been dealing with Pwi for a very long time. They are not like this other warranty companies as far as so the service goes. They are untouched. Randy is the man. He always here for me and my family.

I've had a great experience with PWI. Never any issues. I've worked with our rep Matt for years and he is always very helpful. I am confident in their product, and would highly recommend.

Preferred Warranties has been an excellent company to work with. Their new rep Mark A. has been very helpful and knowledgeable about their product. We appreciate the transparency and easy online process which makes my job much easier…. Cheers!!

PWI is always easy to deal with from the claims department to their representatives that visit our shop. Knowledgeable about service contract products. Keeping us informed about the latest products. Lester our rep always stops and checks on us.

My rear end differential went out on the vehicle. The company searched out scrap yards to find part with the most miles on it and cheapest price to put on my vehicle. The differential is full of rust, and most likely will not last. I had a ball joints go out. They would only pay for the ball joint itself. They would not pay for any related parts to replace ball joint. If you need repairs done using the warranty, expect to pay for most of repairs out of your pocket and have worn out parts put in. When you complain, they say, "That is in your contract." Don't use this company. I paid $3,395 for warranty. If you replace all parts covered under warranty, which is not much, it would not cost as much as the warranty cost. The company is a scam!

We are a new car dealership and Lester has been so great at treating us like we are his only customer. Preferred really seems to value every customer and they truly take care of all of the customer of the dealerships. They have a fantastic reputation for paying claims and taking care of our car buyers.

I purchased a PWI warranty on my last vehicle and was happy with the process and the warranty. It was an easy decision to choose PWI again, when I bought my current vehicle. The process was easy and the dealer was knowledgeable about the contract specifics. There are several options in different price ranges and I was able to choose what was best for my needs. Great value for an auto warranty!

Great company to do business with. Our account executive Miriam ** is very professional and very helpful. The customers that we have sold their warranties to having giving us great reviews also about PWI.

I have been with this company for a few months now. I can not be any happier. Sales rep Lester is more than helpful with anything I need. The warranties they offer they stand by and are great with the customers.

Anna ** has gone above and beyond in helping me to implement the new warranties at my company. She provided customized posters and brochures and made sure I had all my questions answered. I have tried many companies and this is the best.

Anna ** has been very helpful, offers great customer service. She made me feel very comfortable. She is very informative, It was a pleasure to work with her. I would definitely recommend her to anyone in the Automobile Industry.

Great Customer service! Paid my repair in full! My motor went out on my car and these guys covered the tow and the repair with me having to pay a dime. Thank thank you so much for all the help. I will definitely recommend to others

This company gives great service. The sales rep Anna is very helpful at answering all my questions and I am very pleased with the way Preferred Warranties backs up any claim put in front of them. Go preferred!!!!

Great company to work with! Erin A. is always happy to help and is creative with strategy to keep business flowing when it gets slow. Pricing is competitive and the coverage is comprehensive from day 1!! I recommend PWI to all dealers who want to offer the Best to their customers and care about their Reputations and Referral Business!

Met the new representative today and he was excellent and extremely personable. The representatives that have been assisting us for years are reliable, personable, and are always here to assist us with anything we need.

Easy to deal with, US customer service department and claims department. Clear literature with easy to find numbers and directions. When we sell PWI we know that our customers are taken care of. Awesome to deal with.

Anna at PWI is the reason I use the company. She is knowledgeable, responsive, and professional. She always has a helpful hint and is always willing to jump and help right away. She cares for my customers as much as I do. Great people to business with.

I have been selling this warranty for 26 years. I have always enjoyed working with the staff and Leigh **. Leigh, my account executive, is always available when I need something and bends over backwards to get it done. I appreciate the entire team at Preferred!!!!

Excellent customer service, quick action & so happy I purchased this warranty. This is the first time I've had such a great experience with a warranty company. A++++ rating. When purchasing a used vehicle be sure to look into all warranty companies that the dealership offers.

This company provided my family great service and prompt service. They definitely stand up for their customers and I would recommend them to everyone I know. I will always get their coverage in the future.