PWI serves independent used vehicle dealers and small franchise retail automotive dealers, as well as powersports dealerships. PWI offers extended service contract protection plans fro pre-owned vehicles throughout the United States. From the smallest budget to the widest range of coverage, PWI has a plan to meet every dealer and customer's needs. With more than 25 years in operation, we provide exceptional customer service with claims handled by experienced professional claims adjusters.
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We purchase an extended warranty from our local Ford dealership when we purchased our new Ford Explorer. We have had it 3 years now. Odometer is at 78,000 miles. One day, our a/c starts blowing warm air. We take the auto to the Ford dealership for repair. The licensed tech found the a/c compressor was leaking. Preferred Warranties wanted pictures of the condenser because if it was damaged due to rock damage, it wouldn’t be covered. Otherwise, the condenser is covered if no damage is found. They called for more pictures to be taken. The service tech showed us where the leak was and stated that it was not damaged in any way.
Guess what. The company denied it stating that it was damaged due to road debris despite the service tech’s statements about no damage. We called and spoke to numerous rude and smug customer service agents. The company sent an adjuster to look at the condenser, alone and without speaking to the techs who worked on the a/c. Denied again. The insurance case worker, Chris, refuses to take our calls nor call back when messages are left and the ones we do speak with are very rude. The warranty company is a scam!!! They will find a reason not to pay, even if they have to make it up.
I am sorry to hear about your frustration. Customer satisfaction is of the utmost importance to us and we will do whatever we can to help ensure your satisfaction. . A member of our leadership team will be in contact within the next 24 hours to discuss your concerns. Thank you for taking the time to review our service.
I purchased a used vehicle along with a warranty from PWI. The transmission started slipping and I filed a claim with PWI. They sent a replacement transmission 6 weeks ago to the transmission repair shop where I was having it serviced. I recently noticed that my transmission had been leaking. I took it back to the shop where I had it serviced and was informed that it was the axle seal attached to the transmission that PWI provided. The shop didn’t have to install it or do anything with the seal, but PWI won’t cover the repairs?! I’m so confused as to why not when they provided it as a part of my transmission, which is covered under warranty!
I am so sorry for your frustration. Customer satisfaction is of the utmost importance to us and we would like the opportunity to review your claim. Please leave your phone number so we can call you or feel free to contact us at your convenience to chat.
I bought an old car from a dealership which offered a warranty that I bought. Not soon after my transmission was making a racket. PWI was more than willing to have me choose where the car was repaired. The shop I chose specialize in my particular car. A Honda S2000. These guys know much more than your regular old Honda tech about my particular vehicle. PWI paid a strong portion of the repairs. This was 2 years ago.
Fast forward to now my car was making loud clacking noise coming from the front of the valve cover. I pulled the valve cover off to find the head of a broken bolt wedged between the timing gear and the head. I called PWI and told them what was going on. They directed me to their roadside assistance line. The towing to that same shop was completely covered and they assured me that my repairs would be covered minus my $100 deductible. I've had actual Honda warranties refuse to pay for anything. Usually have to fight tooth and nail. Not with PWI. If you are considering purchasing an aftermarket warranty I highly suggest Preferred Warranties Inc.
Thank you for taking the time to comment. At Preferred Warranties, we really appreciate hearing from satisfied customers like you. Feedback like yours helps our team of professionals to stay motivated and keep delivering outstanding customer service every day.
When it comes to warranty everyone has a fear of buying something that would not actually cover what they say they cover. 2006 F-150 Had an issue that at first seemed like an easy fix, but turned out it wasn't covered in the plan I purchased. PWI still decided to pay for partial part of just because they wanted to help me out as best they could. Thank you PWI so much, you covered something didn't even have to cover. Business done right.
Thank you for taking the time to comment. Feedback like yours helps our team of professionals to stay motivated and keep delivering outstanding customer service every day. It also helps others who may be making a decision to purchase a Preferred Warranties service contract.
Thanks and have a great day!
They got back to my mechanic and resolved the issue by helping us cover some of the cost. I am glad there is a team analyzing these issues and trying hard to make it work for the company and clients.
Thank you Preferred Warranties. I would like to change my response to satisfied!!
I’m on the PLUS plan and it isn’t worth a cent. They are not in business to help people with their “great warranty.” They are in business to rob you of thousands of dollars. I had around $1800 in repairs for battery unit module and transmission related issue. They cover both in the plus plan (but somewhere in the detailed contract, they specify in smallest font the NOT covered list of items, which is basically almost everything). They do not go over the NOTs when they sell the plan either directly or through a dealer. They are very good when you buy it or even open a claim. When you call them with diagnostics report and issues, they are very RUDE. Do NOT buy from these folks.
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Giving the mechanics the runaround. I’m on the PLUS plan and it isn’t worth a cent. These are bad people! They are not in business to help people with their “great warranty.” They are in business to rob you of thousands of dollars. Any dealership selling this warranty should be ashamed. Do not buy cars from dealerships selling this warranty, because they are most likely selling lemons. I’ve needed over $5,000 in repairs. You guys should be shut down. Garbage!
We regret to hear you are less than satisfied with your customer experience. Thank you for making us aware of the situation. Please allow us to review your claim. Is there a good contact number one of our representatives can reach you at? In meantime, please feel free to call us at 1-800-548-1121 if you’d like more information about how your account was serviced. Thank you.
My girlfriend bought a van with a PWI warranty for a used car dealership about two years ago. I was a little worried reading these reviews when the transmission in the van failed, but after talking with a PWI representative they told us it was covered along with a wheel bearing that needed replaced as well. When we finally got the van back from the transmission being replaced, the front wheel bearing needed replaced as well as the previous garage did a shoddy job, and this was covered as well. So overall we're very satisfied with how PWI handled our situation.
Thank you for your comment! You made our day! At Preferred Warranties, we really appreciate hearing from satisfied customers like you. Thank you for taking the time to comment. Feedback like yours helps our team of professionals to stay motivated and keep delivering outstanding customer service every day. Please let us know if you need assistance in the future.
The front landing gear crossbar broke on the 5th wheel. The RV has been taken to an authorized place of repair. They determined it is a breakdown, of parts. However Preferred RV is denying coverage because they say it is physical damage. We paid over $3500 for the Best warranty, only to be denied several times now. We have no recourse. They gladly took our money and ran.
I had a VW CC. I had a check engine light on. I called them, they advised I go to some local mechanic. They diagnosed it was PCV valve and replaced it. The warranty did not cover it because it was emissions related. (Which is garbage because VW warranty covers it and says it's crankcase ventilation, which is crucial for exhaust gas re-circulation). The details are vague and did not cover it.
Here's the main deal. My car bailed on me a month later because of oil leak. I took it to a VW dealer. They diagnosed it was a rear main oil seal failure. They said it was bad since a while and that I should have replaced it a while ago. The local mechanics were not capable enough to diagnose the issue properly. Now I had to get it towed and do a repair for $1500. Not only did they not cover the issue but sent me to a local mechanic who could not diagnose the problem properly. The worst thing was, I crossed their 30k mile coverage within this month. They are very smart, denied coverage right before expiration of my warranty. I'm not sure how to take action on them, but I will make it a point to report to consumer forum of their deceitful tactics.
I purchased a warranty on 9/21/17. I have tried to use the warranty 4 times in 5 months and not once was it covered. The last item was the radiator which it clearly stated on the brochure I was shown at the dealership but then I was told by the warranty company that was not my coverage. My coverage is different. I needed to look on the back of the agreement that I did sign to see the actual parts covered. The sales tactics they are using are deceiving. The list of items on the black and white contract are about a third of what is shown on the colorful sales tool I was handed and told this is what's covered. Buyer beware. This company PWI is very shady. I recommend don't buy their product.
My car horn wouldn't work so I notified PWI prior to taking my car to the dealer and started a claim as required. The mechanic had to run electrical system diagnostic tests to discovered that the horn was shorting out and that the horn had to be replaced. PWI denied the cost of the horn. I called to ask why and was told that the contract didn't specifically cover horn and that I should check my contract. I then said that the contract does cover electrical diagnostic testing and ask if they would cover that expense. I was told that diagnostic tests are only covered on covered parts and since the horn wasn't covered the cost of the tests weren't covered. Legal BS. There's no way a contract could possibly list every part of any vehicle but their out was if it's not listed it's not covered. Lesson learned.
Bought Toyota Yaris Nov. 11 2016, had 30 days to cancel $2000 extended warranty. Cancelled and confirmed it was cancelled Dec. 14 2016. Dealership refiled the extended warranty in my name without my permission on Jan. 5 2017. I have proof in the form of two contracts, one cancelled and one active that I did not authorize. Preferred Warranties said I have to contact the dealer, the dealer refuses to fulfill my request and keeps trying to sell me on keeping the warranty.
Buyer beware. Bought a car from TDR in Kearney Missouri that was in constant need of repairs. They also sold me a preferred extended warranty. After 7 months of monthly repairs I traded the car in for a new vehicle, proceeded to contact preferred warranties for a refund (contract was 36 month or 36 miles). I was told since I no longer own the car the contract is void with no refund. This policy cost me 1200.00. This is outright robbery. I would like to see a class action against these crooks. Beware.
I purchased a car from TSJ Auto brokers in Lakewood NJ on 8/26/16. On 8/27 after reading the Company reviews, I immediately cancelled the warranty. The car dealer said it would take a month for me to get my refund. it is now 10/3/16. NO CHECK YET!!
Be forewarned this company is no good as in complete garbage. Very dishonest and deceitful. They will never cover your claims and look for any excuse to weasel their way out. Not good! Save yourself the disappointment and never buy from them. If a dealer offers you this company run run run as fast as you can. It's all a fraud. Stay away. Bunch of story telling weasels.
BIGGEST WASTE OF MY MONEY. I guess I was spoiled by Ford's extended warranty. I have paid for most of the 3 repairs I've had done with this thief. Last repair was to replace the manifold gasket. They paid $211 and I paid $675. EXCLUSIONS...
From every claim getting denied I ended up paying out of pocket for every repair after they towed my car to the limited crappy car shops they work with. I sold my car even though I still had 2 years left on Their warranty plan because the repairs were adding up so much and I asked for a refund on what was left with my contract with them. They miraculously made up charges so they could keep what was left of what I paid when I signed up. Do not use them! Horrible sarcastic customer service. Lessons learned.
Trying to be brief, I bought a convertible, the motor that runs the convertible top is expensive to replace so I purchased coverage that specifically stated that it covered the motor. When purchasing the car, an older used car, the dealer said, "I don't promote these warranties, it's unlikely they will cover much, but if you want one I will sell it to you." That's the first red flag. But, I thought, it's one electric motor. How could they deny it if it fails? So I bought it. I initially had a warning light. Thought I might need to file a claim. Was sent to one of their preferred mechanics. First words out of his mouth - they will never cover a claim, just not going to happen. Turns out I was able to resolve the issue without filing a claim. That was the second red flag.
Last week the convertible top motor failed. I took it to a different preferred mechanic. First words to me were, "Yea, I've dealt with them. They will send an adjuster here who will just look at the car and say it's something else and that it isn't covered." What happened? They sent an adjuster, he said it was something else, not the motor, so it's not covered.
In the warranty company's defense, I realize it's in their financial best interest to be picky about what to cover and not to cover, however you, as a consumer have to realize that there are a million ways to simply say, oh, it's this or that or another thing, and simply deny a claim, even when there is only one replaceable part such as this electric motor. In fact what they would like us to do is tear the top down, an 8 hour job by the way, take the motor apart and just replace the pump mechanism, which isn't covered and has never been done before. It's all one part. Point is, buyer beware.
Resolution? I told them I wanted to cancel my policy. In North Carolina they have to refund the unused, prorated portion of the policy on demand. I've started that process and was referred back to the selling dealer. From what I've read, this too could be an extended process. Final analysis: Buyer beware. I'm sure they pay out many claims, just be aware that the "game" is that they will pull out the stops to find any possible way to deny a claim. Frankly, it's a crap shoot so if you are a gambler, buy an extended coverage policy. I was warned by the dealer and two certified BMW mechanics. Now you have been warned. All you have to ask yourself now is, do you feel lucky?
We are a used car dealership in Hudson, NY. We previously provided our customers with Preferred Warranties Inc. warranties. Our customers are like family to us. This relationship with Preferred Warranties Inc. only last around a year because once our customers needed to call in a claim on their vehicle Preferred Warranties Inc. began giving our customers a run around and using loopholes to get out of paying claims and helping customers. Since these instances began we started looking for a better service for our beloved customers. We found a company that we wholeheartedly believe in and stand by. Since signing up with this new company we starting finding that customers with the new company were much happier with the claim process. Therefore Preferred Warranties Inc. received less and less new contracts from us.
Since we gave them less contracts they denied us access to our account to keep track of claims coming in. Now the worst part of this whole ordeal is our representative from Preferred Warranties, Inc.; who is losing accounts to this other warranty company, has started to go around to his still active accounts and is telling them and quite frankly almost bragging that he, himself dropped our dealership. This is not only degrading and disrespectful to our dealership it is also unbelievably unprofessional!
To top it all off this representative from Preferred Warranties Inc. is not telling these people the whole truth. He is telling people that he dropped us due to a high claims ratio, when the truth is that we are no longer associated with his company due to inactivity. The reason this is so upsetting is because when he tells people his company dropped us for a high claims ratio it means that our vehicles break down and have issues. This is not the case by any means. Even though our dealership was not pleased with the Preferred Warranties Inc. product we did not go to other local dealers and put down their product. To all dealers and consumers buyer beware.
I bought my car in February of 2013. I have the 2nd level plan, therefore not the highest, but it covered all the things I felt it should. With that being said, I have had two breakdowns adding up to about $2000 worth all of which fit under my warranty plan and they won't cover jack squat. They are a worthless company, and their service people are idiots. They don't know anything when you call and try to play stupid. I wish I could get my money back on the warranty because I could have used it to pay for all these repairs instead of them and then them not covering it. Complete bullhockey, they shouldn't even be allowed to be a company anymore.
In our opinion, Preferred has the worst service we have ever experienced and is a scam. They will not cover any repair they deem is from "normal wear and tear" and is not a "breakdown. " This loophole allows Preferred to deny almost any repair! Getting a refund is even worse. After weeks of the run around, we had to get our attorney involved.
Worked for this company prior to being taken over by a very large finance company in the car industry and they had a great family appeal. Once they were purchased they became just another warranty company that sells a bill of goods and then creates excuses. They hired a Divisional Manager that knows one thing, the CEO of the company. He is a classic example of "it's not what you know it's who you know" - Biggest sarcastic individual you will ever meet. Bring him to an important meeting and listen to him say nothing. He has nothing to offer. Every other word out of the VP of Sales and Marketing is "right". Listen to him give a motivational speech and you will wonder who hired this person. The former owner and VP of Sales and Marketing are true salt of the earth people.
Years ago I had Preferred warranties on a Jaguar. When my engine broke down it was a failure that was covered under warranty. I went to the dealer I bought the car from who held my car for 3 weeks. After weeks of calling the dealer who sold me the car and Preferred Warranties and nothing happening by way of fixing my car, I had enough and got authorization to tow it to one of the best Indy Jaguar mechanics. He diagnosed the problem and reported to Preferred as something that was covered under the warranty.
For the next 3 weeks more runaround from Preferred happened - at one time the adjuster even insinuated the mechanic didn't know what he was talking about. Mind you he had been working on Jaguars for almost 30 years and handled repairs on some of the most rare classics and was trained by Jaguar. Well after 2 months of run around they refused to cover the issue stating what their adjuster thought happened and not what the mechanic found was correct. After all these years I cannot believe they are still in business and still using the same tactics on consumers.
I purchased the Plus warranty with the purchase of my vehicle, with the understanding that it would cover oil leaks, power motors, i.e., windows sunroof and mirror. It also included engine sensor information. BUYER BEWARE. It DOES NOT cover any gaskets of any type, i.e., Valve cover gaskets, engine gaskets of any kind. It only covers the valve cover (I have never replaced a valve cover, only the gaskets). It DOES NOT cover the sunroof if you have a European car because the name is not named within the contact by the name, and it will NOT cover Engine sensors because as with the sunroof, the names are not compatible to the American vehicle sensor/equipment names.
Preferred Warranties resolved the issues I was having to my satisfaction.
I purchased the PLUS extended warranty through PWI on 2/7/2014. My purchasing decision for the 2006 BMW was driven 70% by the fact I was purchasing the extended warranty with it. What a mistake. I bought the car AS-IS but walked away with comfort and ease because I paid a premium ($1800) for the extended warranty so if anything happened I had covered my bases. 6 weeks after, the car overheated (the engine overheat light popped up). I immediately stopped the vehicle and called PWI. The 1st hick-up - they told me I was unable to have the vehicle reviewed and fixed at the BMW service center and referred me to a PWI preferred repair shop. That shop diagnosed the issue as the thermostat and water pump and charged over $1000 for the repair which included aftermarket parts.
I called the BMW service center and inquired what the cost of replacement for the exact parts and they quoted $630 which included OEM parts. I called PWI and told them I would rather have my car repaired at BMW since they were less expensive and BMW would be servicing and replacing w/ original parts vs. aftermarket. Dawn, the PWI claim specialist, told me she thought she was helping me out with the more expensive repair and sub-par parts. Ended up when I told their preferred repair shop BMW was cheaper and faxed him a copy of their quote. He told me he didn't want to repair my vehicle and to have it off his lot by 5pm that day or he would charge a $75 per day fee for storage. I ended up having to pay for the tow to the next shop because PWI wouldn't cover it after they referred me to a scam repair center.
2nd issue - The next repair center replaced the water pump and the thermostat but sad the engine was ticking and the valve's needed replacing (suppose to be covered by PWI) - PWI told them they had to know exactly what valve in the cylinder head caused the failure. The repair center stated it would take 26 hours to break the cylinder head down and identify what valve was causing the failure. When they tore down the cylinder head, PWI sent a inspector out and the inspector stated he saw sludge so ended up PWI used the oil sludge as a way to say they would not cover the $3600 cylinder head replacement (suppose to be covered). PWI said the oil sludge indicates pre-exisiting conditions and it showed lack of oil change maintenance so therefore they were not going to cover it.
I called BMW and got all of the service records. My car had 2 previous owners. I bought at 59000 miles on it and it was covered under BMW's maintenance plan through 50,000 miles. I called PWI and told them I could have BMW forward them all service maintenance records to show the car had been maintained according to manufacturer recommendations and oil changes had been done as scheduled. PWI told me it was nothing they could do; wasn't interested in getting the maintenance records and it was out of their hands. The underwriter had made the decision to not cover the repair.
Now Dawn will not return any of my calls. Her boss Tim and/or Colette ** will not return my calls either. My car has been in the shop for 3 weeks now and PWI won't do anything. The bill is $3710 - I would never put my car in the shop if I would have known PWI was not going to adhere to their service contract. I would have waited until I had the money for the repair. I found out the underwriting company is Amtrust Company. PWI is a scam. They will do any and everything to get out of upholding their service contracts. What a shame and a scam. This company should not be allowed to do business. If anyone has any suggestions or would like to file a class action lawsuit, please contact me. I also found out PWI was recently bought out by Karauto Options.
Preferred Warranties is not worth buying. I have had my 07 Dodge Ram in several different shops over a 6-day period. Preferred Warranties will not cover what they say. I have been sitting at a shop for 4 half hour still getting the runaround. These men are trying to do their jobs and can't move Forward because Preferred Warranties tells them something different every time they call. So I'm out over $2000 and they still have not done a dang thing. This is a worthless company... Don't purchase this warranty. Axles, differential, tie rod wheel bearings and more on my Dodge, all items that will cause an accident but they will not fix. They want the shop to put used parts under the truck. I do not think this is very professional because the shop can be held accountable for an accident.
Lack of good faith warranty claim handling: I am paying out of pocket for repairs that should be covered.
On July 13, 2010, I purchased an extended protection warranty from Preferred Warranties Inc. for the used vehicle that I purchased. My vehicle is a 2007 Jeep Grand Cherokee 4x4. The extended warranty cost me $1,500, and was to cover a wide variety of items if the car broke down or needed repairs over the next 48 months or 60,000 miles.
So far, I have needed to use the extended warranty twice. The first time I tried to get Preferred to cover what is specifically supposed to be covered under the warranty, they told me that I had not followed their precise rules on pursuing a claim and that they would not honor any warranty for the repair. The second time, I was particularly careful to follow the procedures so that the repair would be covered. I thought that I did everything needed, including having the repair shop call Preferred to make sure everything was done correctly.
Once again, Preferred found some small procedure that they claim was not followed and refused to pay for the repair. So far, I have paid close to a $1,000 for repairs that are specifically designated as being covered under the extended warranty from Preferred. From the instant I was on the phone with the Preferred representative, I got the run-around. Before I could barely state what I was calling for, I received an adversarial challenge that I had not followed some minute procedure so the repair would not be covered. This was followed in later calls with Preferred substantially negotiating down what they would pay for a covered repair because their procedure was not followed to the "nth" degree, even though I did everything possible to follow these procedures.
I have been around long enough to know when I see a scam and this is it. Preferred is happy to take your money and give the impression that any major repair for your used vehicle will be covered under their warranty. But then, they actively seek to find a loophole or super-technical item to not pay, or to negotiate down the amount that they will pay. This is a total rip-off and an expensive one at that. So far, I have paid for an extended warranty, and I have also paid for the repairs that were supposed to be covered by that warranty.
Preferred is running a scam. I would like my $1,500 back that I paid for the warranty. Clearly, Preferred has no intention of ever paying anything under it. I still have 41 out of 48 months left on the extended warranty, but with no real hope that Preferred will ever honor it and pay what it is supposed to pay. I also note that I am just the latest victim of these same business practices of Preferred. Preferred is the subject of numerous similar complaints as can be found at the following website locations, among others: **, **, **, ** and **.
About one year ago, I bought a used truck and two weeks ago, the motor broke. I took it to the mechanic, showed him my warranty and he said that it was covered. The warranty called me and said it wasn’t covered.
I purchased an Isuzu Rodeo from a dealer in Plano, TX and drove the car for 1100 miles and the engine had to be rebuilt. The cost of rebuilding the engine was more than $2900. The warranty paid nothing.
Preferred Warranties Inc. Company Information
- Company Name:
- Preferred Warranties, Inc.
- Year Founded:
- Formerly Named:
- Preferred Warranties, Inc.
- 200 PINEBROOK PL.
- Postal Code:
- United States