Preferred Warranties Inc.

I bought an old car from a dealership which offered a warranty that I bought. Not soon after my transmission was making a racket. PWI was more than willing to have me choose where the car was repaired. The shop I chose specialize in my particular car. A Honda S2000. These guys know much more than your regular old Honda tech about my particular vehicle. PWI paid a strong portion of the repairs. This was 2 years ago.

When it comes to warranty everyone has a fear of buying something that would not actually cover what they say they cover. 2006 F-150 Had an issue that at first seemed like an easy fix, but turned out it wasn't covered in the plan I purchased. PWI still decided to pay for partial part of just because they wanted to help me out as best they could. Thank you PWI so much, you covered something didn't even have to cover. Business done right.

My girlfriend bought a van with a PWI warranty for a used car dealership about two years ago. I was a little worried reading these reviews when the transmission in the van failed, but after talking with a PWI representative they told us it was covered along with a wheel bearing that needed replaced as well. When we finally got the van back from the transmission being replaced, the front wheel bearing needed replaced as well as the previous garage did a shoddy job, and this was covered as well. So overall we're very satisfied with how PWI handled our situation.

Updated on 05/25/2019: I’ll continue to post until I get my car! What do you know, I got a call from the company promising it’ll be fixed after Memorial Day!

Bait and switch...surprise. So bought the extended warranty from them and after a couple months the a/c went out. Took to a shop and it turns out the core evaporator was the problem... That part is covered BUT to access and replace that part in our 2009 C70 Volvo you need to remove and replace the heat evaporator or whatever it is called is NOT covered. Now how are they supposed to fix the covered part without covering the part they also need to actually fix the problem. I am thoroughly disgusted with talking to them and speaking in circles. Waste of money and know ahead of time that your warranty is a hit or miss. So much for that $100 deductible that will now be $700... Seems to be enough complaints to take further action.

Called in my first claim, PWI said it was covered. Dealer called in for approval. PWI said it was covered. Go to pick my Truck, PWI told dealer they wouldn't pay full parts costs, so my $100 deductible turned into $420.80 cost. Don't buy this warranty.

Simply put, plunked down 1900 bucks for an extended warranty. First attempt to use it and of course, "that engine part is not covered", is what I hear from them. You have no recourse, YOU'VE BEEN HAD! So for the next poor dumb soul....DO NOT BUY A WARRANTY FROM PWI Inc.

We purchase an extended warranty from our local Ford dealership when we purchased our new Ford Explorer. We have had it 3 years now. Odometer is at 78,000 miles. One day, our a/c starts blowing warm air. We take the auto to the Ford dealership for repair. The licensed tech found the a/c compressor was leaking. Preferred Warranties wanted pictures of the condenser because if it was damaged due to rock damage, it wouldn’t be covered. Otherwise, the condenser is covered if no damage is found. They called for more pictures to be taken. The service tech showed us where the leak was and stated that it was not damaged in any way.

I purchased a used vehicle along with a warranty from PWI. The transmission started slipping and I filed a claim with PWI. They sent a replacement transmission 6 weeks ago to the transmission repair shop where I was having it serviced. I recently noticed that my transmission had been leaking. I took it back to the shop where I had it serviced and was informed that it was the axle seal attached to the transmission that PWI provided. The shop didn’t have to install it or do anything with the seal, but PWI won’t cover the repairs?! I’m so confused as to why not when they provided it as a part of my transmission, which is covered under warranty!

I’m on the PLUS plan and it isn’t worth a cent. They are not in business to help people with their “great warranty.” They are in business to rob you of thousands of dollars. I had around $1800 in repairs for battery unit module and transmission related issue. They cover both in the plus plan (but somewhere in the detailed contract, they specify in smallest font the NOT covered list of items, which is basically almost everything). They do not go over the NOTs when they sell the plan either directly or through a dealer. They are very good when you buy it or even open a claim. When you call them with diagnostics report and issues, they are very RUDE. Do NOT buy from these folks.

Giving the mechanics the runaround. I’m on the PLUS plan and it isn’t worth a cent. These are bad people! They are not in business to help people with their “great warranty.” They are in business to rob you of thousands of dollars. Any dealership selling this warranty should be ashamed. Do not buy cars from dealerships selling this warranty, because they are most likely selling lemons. I’ve needed over $5,000 in repairs. You guys should be shut down. Garbage!

The front landing gear crossbar broke on the 5th wheel. The RV has been taken to an authorized place of repair. They determined it is a breakdown, of parts. However Preferred RV is denying coverage because they say it is physical damage. We paid over $3500 for the Best warranty, only to be denied several times now. We have no recourse. They gladly took our money and ran.

I had a VW CC. I had a check engine light on. I called them, they advised I go to some local mechanic. They diagnosed it was PCV valve and replaced it. The warranty did not cover it because it was emissions related. (Which is garbage because VW warranty covers it and says it's crankcase ventilation, which is crucial for exhaust gas re-circulation). The details are vague and did not cover it.

I purchased a warranty on 9/21/17. I have tried to use the warranty 4 times in 5 months and not once was it covered. The last item was the radiator which it clearly stated on the brochure I was shown at the dealership but then I was told by the warranty company that was not my coverage. My coverage is different. I needed to look on the back of the agreement that I did sign to see the actual parts covered. The sales tactics they are using are deceiving. The list of items on the black and white contract are about a third of what is shown on the colorful sales tool I was handed and told this is what's covered. Buyer beware. This company PWI is very shady. I recommend don't buy their product.

My car horn wouldn't work so I notified PWI prior to taking my car to the dealer and started a claim as required. The mechanic had to run electrical system diagnostic tests to discovered that the horn was shorting out and that the horn had to be replaced. PWI denied the cost of the horn. I called to ask why and was told that the contract didn't specifically cover horn and that I should check my contract. I then said that the contract does cover electrical diagnostic testing and ask if they would cover that expense. I was told that diagnostic tests are only covered on covered parts and since the horn wasn't covered the cost of the tests weren't covered. Legal BS. There's no way a contract could possibly list every part of any vehicle but their out was if it's not listed it's not covered. Lesson learned.

Bought Toyota Yaris Nov. 11 2016, had 30 days to cancel $2000 extended warranty. Cancelled and confirmed it was cancelled Dec. 14 2016. Dealership refiled the extended warranty in my name without my permission on Jan. 5 2017. I have proof in the form of two contracts, one cancelled and one active that I did not authorize. Preferred Warranties said I have to contact the dealer, the dealer refuses to fulfill my request and keeps trying to sell me on keeping the warranty.

Buyer beware. Bought a car from TDR in Kearney Missouri that was in constant need of repairs. They also sold me a preferred extended warranty. After 7 months of monthly repairs I traded the car in for a new vehicle, proceeded to contact preferred warranties for a refund (contract was 36 month or 36 miles). I was told since I no longer own the car the contract is void with no refund. This policy cost me 1200.00. This is outright robbery. I would like to see a class action against these crooks. Beware.

I purchased a car from TSJ Auto brokers in Lakewood NJ on 8/26/16. On 8/27 after reading the Company reviews, I immediately cancelled the warranty. The car dealer said it would take a month for me to get my refund. it is now 10/3/16. NO CHECK YET!!

Be forewarned this company is no good as in complete garbage. Very dishonest and deceitful. They will never cover your claims and look for any excuse to weasel their way out. Not good! Save yourself the disappointment and never buy from them. If a dealer offers you this company run run run as fast as you can. It's all a fraud. Stay away. Bunch of story telling weasels.

BIGGEST WASTE OF MY MONEY. I guess I was spoiled by Ford's extended warranty. I have paid for most of the 3 repairs I've had done with this thief. Last repair was to replace the manifold gasket. They paid $211 and I paid $675. EXCLUSIONS...

From every claim getting denied I ended up paying out of pocket for every repair after they towed my car to the limited crappy car shops they work with. I sold my car even though I still had 2 years left on Their warranty plan because the repairs were adding up so much and I asked for a refund on what was left with my contract with them. They miraculously made up charges so they could keep what was left of what I paid when I signed up. Do not use them! Horrible sarcastic customer service. Lessons learned.

Trying to be brief, I bought a convertible, the motor that runs the convertible top is expensive to replace so I purchased coverage that specifically stated that it covered the motor. When purchasing the car, an older used car, the dealer said, "I don't promote these warranties, it's unlikely they will cover much, but if you want one I will sell it to you." That's the first red flag. But, I thought, it's one electric motor. How could they deny it if it fails? So I bought it. I initially had a warning light. Thought I might need to file a claim. Was sent to one of their preferred mechanics. First words out of his mouth - they will never cover a claim, just not going to happen. Turns out I was able to resolve the issue without filing a claim. That was the second red flag.

We are a used car dealership in Hudson, NY. We previously provided our customers with Preferred Warranties Inc. warranties. Our customers are like family to us. This relationship with Preferred Warranties Inc. only last around a year because once our customers needed to call in a claim on their vehicle Preferred Warranties Inc. began giving our customers a run around and using loopholes to get out of paying claims and helping customers. Since these instances began we started looking for a better service for our beloved customers. We found a company that we wholeheartedly believe in and stand by. Since signing up with this new company we starting finding that customers with the new company were much happier with the claim process. Therefore Preferred Warranties Inc. received less and less new contracts from us.

I bought my car in February of 2013. I have the 2nd level plan, therefore not the highest, but it covered all the things I felt it should. With that being said, I have had two breakdowns adding up to about $2000 worth all of which fit under my warranty plan and they won't cover jack squat. They are a worthless company, and their service people are idiots. They don't know anything when you call and try to play stupid. I wish I could get my money back on the warranty because I could have used it to pay for all these repairs instead of them and then them not covering it. Complete bullhockey, they shouldn't even be allowed to be a company anymore.

In our opinion, Preferred has the worst service we have ever experienced and is a scam. They will not cover any repair they deem is from "normal wear and tear" and is not a "breakdown. " This loophole allows Preferred to deny almost any repair! Getting a refund is even worse. After weeks of the run around, we had to get our attorney involved.

Worked for this company prior to being taken over by a very large finance company in the car industry and they had a great family appeal. Once they were purchased they became just another warranty company that sells a bill of goods and then creates excuses. They hired a Divisional Manager that knows one thing, the CEO of the company. He is a classic example of "it's not what you know it's who you know" - Biggest sarcastic individual you will ever meet. Bring him to an important meeting and listen to him say nothing. He has nothing to offer. Every other word out of the VP of Sales and Marketing is "right". Listen to him give a motivational speech and you will wonder who hired this person. The former owner and VP of Sales and Marketing are true salt of the earth people.

Years ago I had Preferred warranties on a Jaguar. When my engine broke down it was a failure that was covered under warranty. I went to the dealer I bought the car from who held my car for 3 weeks. After weeks of calling the dealer who sold me the car and Preferred Warranties and nothing happening by way of fixing my car, I had enough and got authorization to tow it to one of the best Indy Jaguar mechanics. He diagnosed the problem and reported to Preferred as something that was covered under the warranty.

I purchased the Plus warranty with the purchase of my vehicle, with the understanding that it would cover oil leaks, power motors, i.e., windows sunroof and mirror. It also included engine sensor information. BUYER BEWARE. It DOES NOT cover any gaskets of any type, i.e., Valve cover gaskets, engine gaskets of any kind. It only covers the valve cover (I have never replaced a valve cover, only the gaskets). It DOES NOT cover the sunroof if you have a European car because the name is not named within the contact by the name, and it will NOT cover Engine sensors because as with the sunroof, the names are not compatible to the American vehicle sensor/equipment names.

I purchased the PLUS extended warranty through PWI on 2/7/2014. My purchasing decision for the 2006 BMW was driven 70% by the fact I was purchasing the extended warranty with it. What a mistake. I bought the car AS-IS but walked away with comfort and ease because I paid a premium ($1800) for the extended warranty so if anything happened I had covered my bases. 6 weeks after, the car overheated (the engine overheat light popped up). I immediately stopped the vehicle and called PWI. The 1st hick-up - they told me I was unable to have the vehicle reviewed and fixed at the BMW service center and referred me to a PWI preferred repair shop. That shop diagnosed the issue as the thermostat and water pump and charged over $1000 for the repair which included aftermarket parts.

Preferred Warranties is not worth buying. I have had my 07 Dodge Ram in several different shops over a 6-day period. Preferred Warranties will not cover what they say. I have been sitting at a shop for 4 half hour still getting the runaround. These men are trying to do their jobs and can't move Forward because Preferred Warranties tells them something different every time they call. So I'm out over $2000 and they still have not done a dang thing. This is a worthless company... Don't purchase this warranty. Axles, differential, tie rod wheel bearings and more on my Dodge, all items that will cause an accident but they will not fix. They want the shop to put used parts under the truck. I do not think this is very professional because the shop can be held accountable for an accident.