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About Preferred Warranties Inc. Reviews
Preferred Warranties Inc. offers extended auto warranties, including service contracts for powersport vehicles. Plans range from specialty to exclusionary coverage. Mechanics are usually paid directly, and all claims are paid within five working days. Reimbursement may be necessary in some cases, though.
Pros & Cons
Pros
- Multiple plans
- Powersport vehicle option
- Available in all 50 states
Cons
- Weak benefits
- Limited plan information online
Bottom Line
Preferred Warranties Inc. offers multiple vehicle service plans, but it only sells through authorized dealerships. Plan information is hard to find online, so you might be better off contacting your dealer for details.
Featured Reviews
I never had any problems. Very competitive rates and terms. Excellent customer service. I have frequent contact with my representative. More dealers should be dealing with them! R...
Read full reviewI have purchased 3 contracts for my family and have had claims. PWI treated them very well. No delays in repair work. Quick and responsive and always professional. Will buy from t...
Read full reviewWhat is Preferred Warranties Inc.?
Preferred Warranties Inc. is a company that sells extended warranties through authorized dealerships. Because it doesn’t sell directly to consumers, you’ll likely have to contact a third party for pricing information, though.
Warranty coverage varies by plan, and Preferred Warranties’ benefits are somewhat limited.
Preferred Warranties plans
Preferred Warranties’ website lists six plans for cars and one plan for motorcycles, ATVs, boats and snowmobiles.
- Powertrain
- The Powertrain plan is Preferred Warranties Inc.’s most basic plan. It covers your vehicle’s:
- Engine
- Transmission
- Four-wheel-drive or all-wheel-drive system
- Differential
- Seals and gaskets
- Fluids and filters/diagnostics
- Base
- The Base plan covers everything in the Powertrain plan and your vehicle’s:
- Additional engine components
- Drive axle
- Suspension
- Cooling system
- Fluids and filters/diagnostics
- Electrical system
- Steering system
- Brakes
- Air conditioning system
- Plus
- The Plus plan has coverage for everything in the Base plan and coverage for your vehicle’s:
- Additional engine components
- Turbocharger
- Additional transmission components
- Additional drive axle components
- Additional steering components
- Additional electrical/high-tech systems
- Fuel delivery system
- Additional air conditioning components
- Extra Mile
- The Extra Mile plan adds more coverage to vehicles with active factory warranties, including paying any deductible the factory warranty requires for service.
- Premier
- The Premier plan offers exclusionary coverage, meaning it's easier to list what it doesn’t cover rather than what it does. The Premier Plan does not cover:
- Regular maintenance services
- Door panels and handles
- Structural framework
- Bumpers
- Sheet metal and flexible body parts
- Paint
- Convertible tops
- Upholstery, trim, moldings, windows and headlamps
- Anything not installed by the manufacturer
- Hybrid vehicle battery
- Repairs made to meet emission standards
- Budget
- Details on the Budget plan are limited on Preferred Warranties’ website, but it is advertised to be a cost-effective warranty option.
- Powersports
- The Powersports plan is for pre-owned motorcycles, ATVs, boats and snowmobiles. It covers the following parts and systems on your vehicle:
- Engine
- Primary drive
- Final driveshaft
- Steering
- Brakes
- Gauges
- Transmission
- Suspension
- Electrical
- Fuel system
- Four-wheel-drive components
Preferred Warranties Inc.’s benefits
Preferred Warranties offers 24/7 roadside assistance with every plan except the Budget and Powersports options. This assistance includes:
- Mechanical help
- Towing
- Battery service
- Delivery service
- Tire service
- Lockout help
Rental reimbursement varies by plan, and several plans’ benefits aren’t disclosed on the company’s website. See the table below for details.
| Plan | Rental car reimbursement |
|---|---|
| Powertrain | None |
| Base | Up to 3 days |
| Plus | Up to 5 days |
Preferred Warranties prices
Preferred Warranties doesn’t publish prices on its website, and payment information is very limited online as well. To get a quote, review the warranty contract and costs with your dealer when you purchase the vehicle you want to cover. This makes it more difficult to shop around and compare warranty costs, but it is still possible to make an informed decision if you’re willing to put your vehicle purchase on hold.
Preferred Warranties Inc. FAQ
Can I use any repair shop when I have a Preferred Warranties Inc. warranty?
Yes. Preferred Warranties Inc. can work with your regular repair shop to resolve your claim. If you don’t have a preferred shop, it can recommend one.
How do I file a claim with Preferred Warranties Inc.?
If you have a claim to file, call or open a claim online before you get the repairs done.
Can I set up a payment plan with Preferred Warranties Inc.?
Preferred Warranties doesn’t mention payment plans on its website.
Where can I buy a Preferred Warranties Inc. car warranty?
You can purchase a Preferred Warranties Inc. car warranty from participating dealerships.
Is Preferred Warranties Inc. worth it?
Although an extended auto warranty can help cover unexpected repairs, Preferred Warranties Inc. doesn't always stack up well with its competition, and its reviews on our site are mostly negative at the time of publishing. If you want to purchase an extended auto warranty, it might be smart to continue researching other companies so you can make an informed decision.
Preferred Warranties Inc. Reviews
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Reviewed June 16, 2023
Terrible terrible warranty. Paid all that money. They don’t cover anything. I want my money back or I’m getting a lawyer! I can’t even believe how terrible this warranty is. PWI I would not advise anyone!
I am sorry that you did not have a pleasant PWI experience. Can you please provide a contract # or a good phone number to reach you to better understand your claim? Thank you.
Reviewed Feb. 13, 2023
Updated on 02/20/2023: This company is giving me the cold shoulder, they are not responding, I took my truck where they instructed me, the owner/mechanic confirmed the engine knock, they will not honor the claim, they say nothing is wrong, it certainly is knocking. I had to pay 255 dollars diagnostic fee, I am a Gas/Diesel mechanic for 42 years now, I want my 2450 dollars refunded and I will fix it myself, I am calling my lawyer who is free of charge to me and filing a suit if they do not contact me personally as promised.
Original Review: I have a 2013 Ford F-150, started having an engine knock, I took it where they suggested and the owner/mechanic confirmed it, PWI called me 7 days later and denied the claim because they sent an evaluator of some sort (not a mechanic) who said there is nothing wrong and told me to have the shop tear down the engine and find the problem, at my cost if nothing is found, which would be extremely expensive if they send another so-called evaluator, I think my only recourse is to have my lawyer/ friend take it from here, at this point I want my 2600 dollars back that I paid for this warranty scam company. I am a gas/diesel mechanic 43 years and I know what is wrong as the mechanic At CC fabricators where they sent me knows as well. Waste of money, I want it refunded and fix it myself!!!
I am sorry to hear of your frustration.
PWI uses Third Party Inspectors for inspections.
PWI provides coverage for mechanical failures or breakdowns.
If you experience a mechanical failure, please contact us.
Thank you for taking the time to review PWI.
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Reviewed Jan. 22, 2023
My 2015 Kia has no 4 wheel drive. Got the warranty when we bought the car. Took it to shop to get it checked out. Shop had to take the transfer case out to find the problem and send PWI adjuster photos which they did. Then about a week later was told that they would not cover the repair because it was not a covered part but it is part of the transmission. So now I get to pay for them checking the car out and putting it back together and have to pay to get another transmission and get it installed. Should have kept my money and took my chances the cost to fix. It is estimated at 4900 dollars. What a rip off this company is. The adjuster was kind of rude also.
Hi, Steven - Thank you for contacting PWI.
Parts covered under your contract are listed on the Service Contract.If you have any questions or would like a copy of your contract, please reach out and we would be happy to explain coverage.
Reviewed May 4, 2022
Been using PWI for a while. The services are great and easy to use. Lester takes great care of us! Online system is very easy to use. Provide us with the advertising materials we need. Claims are always taken care of quickly.
Thank you for the five star review and for your partnership!
Reviewed April 28, 2022
We have been doing business with Preferred Warranties Inc. for many years. Brian is always available to help us out. Preferred always takes care of our customers and we truly value the relationship we have with PWI!
Hi Anthony,
Thank you for the five star review! So happy to hear Brian and PWI are able to provide the customer service you deserve. Thank you for your partnership!
Reviewed April 27, 2022
We've used this company for about 3 years now. They've been nothing but great to work with. Our customers have been very pleased with their experiences as well. Great company! I would recommend their product to anyone.
Hi Bryan,
Thank you for the five star review! So happy to help you and your customers. Thank you for the recommendation and your partnership!
Reviewed April 27, 2022
Matt ** with PWI has been an amazing guy to deal with. Super easy going and down to earth! The business is everything they are said to be. The best warranty company I've worked with and always cover their coverages.
Thank you for the five star review! So happy to hear Matt and PWI are delivering the service you deserve. We appreciate your partnership!
Reviewed Jan. 21, 2022
I have had nothing but good experiences with this company. They pay out on their claims unlike other warranty companies who drag their feet. Love working with them and will continue to do so. Neal is the best rep as well.
Thank you for the five star review! So happy that Neal and PWI are able to provide the service you deserve!
Reviewed Jan. 6, 2022
I have been dealing with Preferred Warranties for 20 years. They Have the easiest claims process in the industry. From entering a claim to payment is seamless. My account executive is very knowledgeable on products and services.
Thank you for the five star review! So happy to deliver customer service you deserve!
Reviewed Dec. 31, 2021
I was working late on a Saturday night and had a question so I called Sylvia V and she was very helpful. Like their mileage caps and the fact that they cover older units. I’m so glad that I found this company.
Thank you for the 5-star review! We appreciate your kind words and partnership!
Preferred Warranties Inc. Company Information
- Company Name:
- Preferred Warranties, Inc.
- Year Founded:
- 1992
- Formerly Named:
- Preferred Warranties, Inc.
- Address:
- 200 PINEBROOK PL.
- City:
- Orwigsburg
- State/Province:
- PA
- Postal Code:
- 17961
- Country:
- United States
- Website:
- www.warrantys.com
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