Preferred Warranties Inc. Reviews

When I first purchased the vehicle it ran hot. The dealership repaired and offered the warranty. On December 19 I got an oil change, vehicle started running funny. I pulled over. Checked it out. Started driving again. Same thing. I pulled over. Called a tow truck. Spent 192.00 to be towed home. Reached out to a few repair shop thinking it was the alternator or something. Ended up being the engine. I got a warranty but I was falsely led to believe signing a contract meant my repairs would be covered. Instead Preferred Warranties is denying the coverage they promised! We purchase aftermarket warranties hoping they honor the necessary repairs, I really believed in this company was stand up but reading the reviews I don't know. I sent receipts from the oil change company and tow company but that proof didn't help.

Two stars only because the people who work there are nice - otherwise I have nothing good to say. I tried to do everything right - bought a clean car, got it inspected by a local dealer, and then covered it with a warranty for peace of mind. I had a significant engine failure, and they are really making it horribly difficult for me. It's been almost three months and still no resolution. I'm a 23 yr old with my 1st job... Had to borrow cars from friends and family because if I miss work I don't get paid. I'm in a classic case of why people buy warranties...to cover unknown problems. I tried to be responsible and use the last bit of savings on a warranty instead of a fancier car or blowing it on silly things. They said they'd be there to help me if I needed it. I sure hope they live up to that.

I must assert that Preferred Warranties merits a rating no higher than one star. Despite my enrollment in their powertrain plan, they have egregiously failed to provide any financial coverage when needed. Additionally, their lack of formal communication regarding this issue is unacceptable. I strongly advise against placing any trust in their services.

Terrible terrible warranty. Paid all that money. They don’t cover anything. I want my money back or I’m getting a lawyer! I can’t even believe how terrible this warranty is. PWI I would not advise anyone!

Updated on 02/20/2023: This company is giving me the cold shoulder, they are not responding, I took my truck where they instructed me, the owner/mechanic confirmed the engine knock, they will not honor the claim, they say nothing is wrong, it certainly is knocking. I had to pay 255 dollars diagnostic fee, I am a Gas/Diesel mechanic for 42 years now, I want my 2450 dollars refunded and I will fix it myself, I am calling my lawyer who is free of charge to me and filing a suit if they do not contact me personally as promised.

My 2015 Kia has no 4 wheel drive. Got the warranty when we bought the car. Took it to shop to get it checked out. Shop had to take the transfer case out to find the problem and send PWI adjuster photos which they did. Then about a week later was told that they would not cover the repair because it was not a covered part but it is part of the transmission. So now I get to pay for them checking the car out and putting it back together and have to pay to get another transmission and get it installed. Should have kept my money and took my chances the cost to fix. It is estimated at 4900 dollars. What a rip off this company is. The adjuster was kind of rude also.

Been using PWI for a while. The services are great and easy to use. Lester takes great care of us! Online system is very easy to use. Provide us with the advertising materials we need. Claims are always taken care of quickly.

We have been doing business with Preferred Warranties Inc. for many years. Brian is always available to help us out. Preferred always takes care of our customers and we truly value the relationship we have with PWI!

We've used this company for about 3 years now. They've been nothing but great to work with. Our customers have been very pleased with their experiences as well. Great company! I would recommend their product to anyone.

Matt ** with PWI has been an amazing guy to deal with. Super easy going and down to earth! The business is everything they are said to be. The best warranty company I've worked with and always cover their coverages.