Toco Warranty

Mattew was very pleasant and patient going over in detail with me on the coverage and telling me the plan bumper to bumper like a dealership. Also you have very good ratings with BBB and I also go month to month without being committed to this plan.

I want to be clear from the beginning, I am a new customer in the "waiting period" still, and have had no experience with warranty coverage nor filed a claim yet. This review and rating pertains specifically to the support I have received with regards to the sales support. Daurie B. was my rep. and was able to answer all of my questions, apply my applicable discounts, flexible in offering options, and made clear the mission statement of the company, their relationship to the "provider" (administrator of the warranty), the included and excluded parts and components, and was personable and helpful.

My experience was wonderful. I got the help I needed. You guys are AWESOME!??? Anytime I need extra time with my payment, y'all do everything in y'alls power to make it happen. Y'all are very understanding on folk's situation, and do everything in y'all power to satisfy the customers. Other companies try and get me as a client, but I tell them I'm happy with Toco and been with toco for some years. When they ask how much I pay a month, I tell them and they can't beat y'all price. I tell folks about y'all and will continue to and hope they join. It's needed for those unexpected breakdowns and the price is reasonable, just depends on the mileage. But overall, nice customer service always!

Nichole ** and Fred work with me in getting my car repaired and back to me in a timely manner and did it in such a professional way. Nicole was very informative and kept me knowledgeable about every step that was being made by Toco. I had a great experience with Toco even though my car was down for a few days but Nichole and her colleagues Fred made it a breeze. Thank you Toco for having knowledgeable and professional & informative people on your staff and please know I will be recommending Toco on all my social media and every one of the pages that I am a member on about your great services. ⭐️⭐️⭐️⭐️⭐️

The waiting period on the vehicle page was shown incorrectly as"60 days, 1000 miles". The view the contract page was shown correctly as "60 days, 500 miles". I called in and spoke with Aria who listened and followed my conversation through the different categories as shown above. She stated she would contact the proper department to have this resolved and call me back which she did. She then had me connect to my original email from you to review the correction. Aria was friendly, courteous, easy to understand, knowledgeable and efficient. Aria is a real asset to your company. I have only good things to say about your company, your program and all my contacts with your other employees including Sergio. In these uncertain times, this has become a rarity.. Thank you all very much. Marylyn

Kind, friendly experience. Thank you Toco. She gave me all the information. She was supposed to be calling me back and she did. Very helpful. Set me up so smooth. She helped. Was very great. Did so good help so much.

Very kind person, helpful, 5 stars. Would appreciate great that she be promoted based off the way I was treated. THANK YOU. Please have supervisor write something nice in this rep employment file. Please have a manager call me. Thank you she provided excellent.

Nichole answered all my questions and made me feel at ease with my decision to use TOCO. I now hope my warranty coverage experience will be just as described to me. I believe that it will based on my conversation with Nichole.

Wendy was wonderful. Very helpful and pleasant to work with. She answered all of my questions, helped me update my account with online access and also notified me of upcoming enhancements to my current policy. It was a very easy transaction.

Holly was very helpful in going above and beyond in a very difficult situation with My BMW. And I thanks her And Toco for rectifying the situation. I have two vehicles with them now. When my next vehicle's warranty run out this is the company that I would use.

Wendy went above and beyond in helping me with my auto repair and she was courteous and very professional on making sure that all my needs were taken care of, and kept me informed through the entire situation. She deserves 5 stars and more. She was so caring and understanding through the entire process. Thank you Wendy for everything, you are truly a gem. GOD BLESS YOU. And again thank you.

Well first and foremost the representative who helped me with my coverage explained everything very well. I'm pleased to have chosen Toco as my warranty coverage. You guys rock. Thank you. I will definitely recommend you guys to family and friends.

Great. Awesome. 10+. I would refer family and friends to this company for warranty on their vehicle. Customer service was a 10+. I didn't have no question. She answers all the question I had on my mind for me. I thank you for low rates for my coverage on both of my vehicles.

The agent who helped me was very Courteous and very thorough. Explained everything so that it was easy for me to understand plus offered me a great deal. Awesome customer service. The agent was very friendly, very knowledgeable about his product and offered me a great deal. I would recommend family and friends.

My customer Representative Matthew was AWESOME. He was very patient and explained everything. He answered all my questions that I had. The price I was given was great for a bumper to bumper warranty. I have faith that things will go great.

Matthew has an upbeat persona. He is polite gracious. Matthew is the top example of perfect service. Matthew described all the services rendered by Toco. He was patient & willing to any question. He could be a leader in this due to his professionalism. 10 star rating.

The women that helped me Dorie She is wonderful, very helpful and I'm happy with their pricing. Just about cover everything and it's easy to sign up. They help you do everything. I'm very happy with the offers. Will be referring friends.

I had a very pleasant experience with signing up for the car warranty. Matthew explained everything great and had patience with me during my work hours. He also explained that I will get awards. I would refer people to this company very pleasant person.

Applying was pleasant and easy. Service rep was polite and helpful. The coverage was explained very well and in detail. The extra perks which Toco offer are wonderful. I was surprised at how easy it was to get this coverage for both cars.

Everything my agent did to help make this transaction was very Professional and with courtesy... She was very knowledgeable about everything thing I asked her about the warranty. I feel confident that I made a Great choice in choosing Toco.

The rep was wonderful. The phone great job. Very informative. Very informative. The rep was very patient, very knowledgeable And seem to be very professional. She also seemed change that to enjoy her job and have pride In the company.

My experience with Daurie was great. She explained in detail what is provided under the warranty I purchased and made sure I understood the different components of the contract before ending my call. I will definitely refer TOCO to family and friends. Thanks again.

Tanya

Very easy to understand and very friendly. Took the time to explain what's covered. The only thing is he forgot to ask me if at the end of the verification process I'd I had Any questions. Luckily I didn't have Any questions since here explained everything thoroughly. Good job.

I had a bad experience with my old warranty that expired so I looked for a better one and found Toco. They had all the right answers and and now I’m a proud customer. My car is now in good hands with Toco. Thanks.

Agent Matthew was very pleasant and informative. He also was pleasant and curious., I will recommend your company to family and friends. As a senior citizen he took time to explain each question and was very patient when I didn't understand.

Very easy person to talk with. Had knowledge of insurance and process. Did not put pressure on me ro purchase insurance, but gave me the pros and cons for doing so. Having little knowledge of the insurance process I felt it was a positive experience.

Still waiting on warranty information and I have not received an email in reference to $50 gift card. Nothing in email or spam. Have not received warranty information through email. Not have I received my $50 gift card.

Hopefully everything they explained is accurate. Customer Service was great. No issues. Took less than 10 mins. I reserve my right to change my experience if I feel I was mislead on my contract or info they provided. Hopefully I won't need to use contract but just in case.

Daurie was awesome. Not pushy at all but very well versed in what the policy offered and I truly believe I got a great deal and now have a sense of assurance driving my Lexus! Was also gonna get a policy on my GF car but she is covered up to 100k but I’m sure we will use this service again in the future.

My experience was uplifting to the point my server being elegant in listening to my problem. My old car warranty easy pay plan was not difficult in administering, but only good when it was not shut down for 2 to 4 weeks or when customer service kept me on hold for hours or customer service stating that there is no account registered by me.