Toco Warranty

Mattew was very pleasant and patient going over in detail with me on the coverage and telling me the plan bumper to bumper like a dealership. Also you have very good ratings with BBB and I also go month to month without being committed to this plan.

I want to be clear from the beginning, I am a new customer in the "waiting period" still, and have had no experience with warranty coverage nor filed a claim yet. This review and rating pertains specifically to the support I have received with regards to the sales support. Daurie B. was my rep. and was able to answer all of my questions, apply my applicable discounts, flexible in offering options, and made clear the mission statement of the company, their relationship to the "provider" (administrator of the warranty), the included and excluded parts and components, and was personable and helpful.

My experience was wonderful. I got the help I needed. You guys are AWESOME!??? Anytime I need extra time with my payment, y'all do everything in y'alls power to make it happen. Y'all are very understanding on folk's situation, and do everything in y'all power to satisfy the customers. Other companies try and get me as a client, but I tell them I'm happy with Toco and been with toco for some years. When they ask how much I pay a month, I tell them and they can't beat y'all price. I tell folks about y'all and will continue to and hope they join. It's needed for those unexpected breakdowns and the price is reasonable, just depends on the mileage. But overall, nice customer service always!

The waiting period on the vehicle page was shown incorrectly as"60 days, 1000 miles". The view the contract page was shown correctly as "60 days, 500 miles". I called in and spoke with Aria who listened and followed my conversation through the different categories as shown above. She stated she would contact the proper department to have this resolved and call me back which she did. She then had me connect to my original email from you to review the correction. Aria was friendly, courteous, easy to understand, knowledgeable and efficient. Aria is a real asset to your company. I have only good things to say about your company, your program and all my contacts with your other employees including Sergio. In these uncertain times, this has become a rarity.. Thank you all very much. Marylyn

I've had Toco Warranty for about four years now. Their customer service is amazing. They are all kind, quick to respond and very knowledgeable. I had a claim last year and it was amazing to see how easily they took care of it. When you have a transmission issue, you don't expect it to be that simple but TOCO really made it that simple. All I had to pay was my low deductible. I would absolutely recommend this to my friends and family which I have already done so and a few of them have signed up. The peace of mind afforded to me through TOCO is second to none, so much so that I even enrolled my second vehicle.

My experience was uplifting to the point my server being elegant in listening to my problem. My old car warranty easy pay plan was not difficult in administering, but only good when it was not shut down for 2 to 4 weeks or when customer service kept me on hold for hours or customer service stating that there is no account registered by me.

Worked very well with me and answered questions. She was pleasant and funny. She did rush me and explained everything. Thank her very much for her assistance and she assisted me with locating a friend to a give a discount for referring a friend.

The service and courtesy were top notch. I highly recommend. Everyone I spoke to went over in detail all things related to the warranty. It be very clear and very quickly that I was speaking with a highly positive company.

She was excellent. She made sure I received and understood all the information that she had given. She also saved me 40+ dollars from my previous policy with a different company, because of her I will refer this company to my friends and family!

Excellent service getting me set up. My rep Daurie even went to research a question I had and called me back promptly with the answer. And for a only a few more dollars this policy covers parts my CarShield policy did not. Extremely useful. Looking forward to a long and helpful association with Toco.

Nicole is awesome. My second time renewing with Nicole. She’s professional and knows her job. I will definitely recommend TOCO and ask for Nicole. I haven’t had to use TOCO, however, I feel confident that they will take care of my issues.

My customer service experience was very nice! My agent Doren was very informative and helpful. She made understanding and signing up a breeze. I'm thrilled to know that my car is covered for most of the major issues. I feel secure knowing that I'm covered.

Your agents are very nice and informative and are very committed to helping and making sure their customers are informed. The agent that was working with me actually called me back to check on me after a full weekend. Love it!

Wouldn't cover anything. I was lied to from the beginning. I was a customer for three years before I tried using the service. Buyer beware. Toco is not to be dealt with or trusted. They have two different departments that handle the customer. One to take your money and the other to tell you that they don't honor anything.

Very helpful. Easy to understand. Everything was explained in detail. Pricing was appropriate for year and mileage. No down payment and terms were easy to follow. The time on phone was not long and I feel this is a good company to work with.

I would like to give Ms. ** 5 plus ⭐️’s!!! When I say she went above and beyond it’s really an understatement. Holly LISTENED, and not only did she listen she was very thorough in her search! Since Holly did those 2 things she located ALL pertinent information that clearly matched what I’ve been telling all past reps! Holly was able to keep me as a satisfied customer. If you can see any other notes I was done with Toco!! So keep Holly or she’s going to Hollywood???? Thanks again Holly!!!

The Specialist was very informative, courteous and professional, and flexible which is why I signed on with Toco. The coverage is comprehensive, a car warranty is a necessary thing to have in case of any major repairs, it will save me a lot of money. Thank you Toco.

Esther was great, very informational and helpful. She made the whole process understandable and easy to get started! The benefits that come with coverage are very helpful. I hope I don't have to use my policy a lot but I'm glad to know that if I have to I have great coverage!

The customer service experience was excellent. She was detailed, precise, and fluent when it came to selling the product. She also gave me a good comparison. I love the fact that she was willing to sign me on immediately as far as getting me covered because I drive a lot and I want to be safe than sorry down the road.

Toco Warranty and Nichole ** rock! I made the right call, to request their warranty services for my Chevrolet Tahoe. Thank you Toco Warranty Services and Nichole for all your help today. I won't bother calling anyone else today!

Esther was great. She answered my questions completely and in sufficient detail to explain how the plan works. She was patient with all my questions and walked me through the process of getting my vehicle qualified. She did a great job!

Customer service was excellent...my representative Daurie answered all my questions regarding my coverages and what I should expect when dealing with the claim process. Will recommend this coverage to friends and family and I also plan on adding additional vehicles to the policy in the near future.

The sign up process was smooth and efficient. The coverage seems fair for the value. Have not had a chance to use the policy yet but I think it will be a straightforward process when the need arises. Recommended.

Excellent customer service provided by Dori. All explained about renewal in detail. Pleasant experience. This company was recommended to me by a friend who had a positive experience with them. I have been with them for three years and have nothing but good things to say.

I wanted commend the service your agent had given me when signing up for my extended warranty. He was very knowledgeable regard any question that I had for him. He is a definite asset to your company. This is my first experience purchasing an extended warranty and your company seems like it was better than the other ones that I had reviewed which is why I went with you.

Esther was attentive to my needs and explained everything completely. I felt very knowledgeable about what was covered and what was not. I didn’t feel like another customer, but more like I was talking with my neighbor. She was very sweet and patient and you’re lucky to have her be a part of your team!

Respectful and kind. They told me everything I need to know and how it’s going to work and what best suit me. I would recommend this to any and everyone that needs a good car warranty. Everyone go get Toco. It’s the best.

My agent Ms. ** was very courteous, friendly and very knowledgeable about all of components of your product and your policies. She was very straightforward and didn't mix her words. I appreciated the question and answer period very much and I know I will appreciate this product.

I’m very happy with the situation. I think she did a great job on explaining the whole situation to me. I will definitely recommend anyone that’s looking for a warranty to her. I like the fact that the coverage puts me in a room and reimburses me.

Very friendly and professional. He explained everything thoroughly. I will highly recommend this company to my friends and family that need an extended warranty. The warranty for my car is a great value compared to other companies that denied me. I had to have 150K miles or less in order to be covered at a decent price.