Delta Auto Protect

I had a problem with my BMW 640i this past Tuesday afternoon. I took it to my repair shop Munich Motorsports and they diagnosed it as a fuel injector problem. I told them I has an extended warranty with Delta Auto Protect and gave them the contact information. They contacted Delta on that Tuesday and got a quick response, Delta then contacted me on Wednesday and advised me that I had forgotten to sign my original contract and had not provided the necessary information to process my claim. They sent me an email link to my contract and info sheet and walked me through how to complete the information. I told them I needed to get my car back by the weekend because we were going on a trip, they said they would expedite my claim to make sure my repair shop got the repair authorization they needed in a timely manner so they could order the parts and begin work on my car as soon as possible.

Have had a Delta warranty plan for almost a year now. Never had any problems, so I was starting to think maybe I should not extend it for another year. Two weeks ago, an engine warning light came on, but the car still ran fine, so I said I can ignore it for a while and see what happens. Last Tuesday I went into the garage to start the car and go to work and... well, nothing. Engine not turning, that light on, and everything dead. No sound no nothing. Called Delta and explained the situation. It was 7 in the morning, so it took them about an hour to find someone to come over. I left for work and asked my wife to let the guy check the car. I got a call later that day from Delta, telling me the mechanic had checked the car, but the issue was not something he could sort in my garage and that he is about to tow the car to a repair shop, and they were asking for my ok to do so. I of course agreed.

Car maintenance is not my strong suit. My boyfriend generally takes care of such 'mundane' tasks, Lol. Anyhow, I had to move to Dallas work for about a year, naturally I drove my trusty little Nissan to Dallas from Houston and would visit some weekends and my dear boyfriend would check my car out every time I came around. Well, this fateful day, on my way back to Dallas, my boyfriend heard a suspicious sound and suggested I get it checked out at his mechanic's before heading but I had a work deadline and had to make it back to Dallas by the next morning so, I declined (bad idea).

Delta Auto Protect is like American Express - you can't leave home without it. It's no different than Mastercard too - there are some things money can buy. For everything else. there's Mastercard. Delta Auto Protect is an extended automobile warranty that's your guardian angel on the road. These days, driving on freeways and streets requires you to be on your guard and completely focused. Cars come now with built-in technologies that give enough help to the driver, but we are all human after all. Sometimes, things spiral out of control and you're stranded. That's where Delta comes in to save the day.

Although my new FIAT came with a manufacturer’s warranty, I decided to buy an extended warranty as a precaution, after having seen many of my family members do it. For me, I wanted to make sure I could cover costs of repairs that were not going to be covered by the manufacturer's warranty, or repairs that were necessary after it expired. I did a lot of research before deciding to purchase. I spoke with about 5 different company reps over the phone. I did not want to rely on information online. Delta Auto Protect was the first company I called. The rep I spoke with gave me a lot of clarity in understanding how extended warranties work. She listened to my concerns and was very interested in helping me address them. I wanted to be a responsible consumer, so I did not purchase right then and there, but after speaking to a few more companies, I decided to purchase from Delta.

Once I filled in my quote request it was all smooth sailing. Somebody called me and after asking a few questions about my car offered me a great deal on the extended warranty. They seem to be very well trained, as the person knew exactly what might go wrong and not, and also offered me the Diamond plan for the price of the standard one. Love it!

I have been a paying customer of this company for some time now, and have had to use them on two occasions. The only thing I don't like is that sometimes you have to wait for a bit on the claims line, around 10 minutes. But the experience is ok after that. People picking up the phones seem to be very willing to help, and ask all the right questions to make sure they understand the situation.

Really nice company sales reps. They got me up to date with everything I need to know before signing. And when my dad signed with them also, I got a 10 free car-wash coupon. Thumbs up. Have not used the warranty yet.

I am a satisfied customer. The people in this company are all extremely friendly and helpful. The rep I was in contact with for my quote was the nicest guy ever. It took less than two days to have everything set up, drafted and signed. I found the experience to be smooth and painless.

Anyone looking at these reviews should pay close attention to the negative complaints. When you call Delta to purchase a warranty, you would think the world of them. They will treat you better than a family member. Once they have your money, trust me when I tell you, you will NEVER EVER get a service from them. If you plan on cancelling your policy, say goodbye to your money because you will never see it. I encourage you to call Delta and select option 2 for questions about your policy and see how long you will be on the phone. Now imagine if that was you or your mechanic trying to get authorization for your repairs.... You'll never get it. SCAM, SCAM, SCAM.

After submitting a claim, then calling back to check on the claim, they put you on hold for at least 30 minutes. They then say they will call back & that never happens. I was able after 3 days to get hold of Aaron (supervisor) to make headways. The wait period was not right for me or the repair shop. If it wasn't for Aaron I would be looking for another company for my two cars. Give 5 stars to Aaron for his help. SAM **.

Initially unsure of repair activation process. After connecting Delta agent with Mazda Service Dept, the process smoothed out nicely. The Delta warranty repair plan appears to have been a smart choice. This policy has proven to be a good peace of mind investment for parents and our daughter.

I give them 5 stars because they were not only nice and helpful but also solved my problem, and in the end, I only paid a very small deductible. What more could I ask for? My car is back up and running all thanks to them. Great company!

Amazingly low premiums and very friendly staff. Loved the whole interaction. 5 stars from me and a thumbs up for the people that pick their employees. Very nice experience overall and a feeling that I'm in the right hands when it come to my car.

Good service, good value for money, very nice experience overall, friendly reps. Willing to explain it all to you before you put pen to paper. Had a million questions and the rep was patient enough to cover them all with me and confirm that I understood. 5 stars.

I had a very nice experience with this company, both while researching and after signing the contract with them. They are professional and kind and always willing to help. I highly recommend this company.

When my car's transmission went out, I was over the moon excited to hear that I was covered by Delta Auto Protect. Thankfully I had decided to purchase an extended vehicle warranty, otherwise I would have been stuck paying thousands for a new transmission. This is an investment worth taking the time to purchase, especially because buying a whole new car is so expensive. If it wasn't for Delta Auto Protect I wouldn't have a car to drive right now. Great plans, great service, great company!

I am satisfied with the services provided by this company. As a plus, they are very nice and friendly, extremely professional and ready to help. They cover a lot of things with the insurance. When it comes to minuses, I guess they could improve the wait times on the lines a bit, although they're not horrible, and maybe make sure that all documents that are required are gathered by the customer when a claim is closed. But overall, I'm quite pleased with this service. 5 stars from me.

I have never had a nicer experience with any company I ever signed a contract with. Beginning with the initial contact and continuing with every contact I ever had with them, I always felt like I was getting the full attention I needed and the support I had signed up for. I am truly charmed by the way this company treats its clients. I recommended it to all of my friends and the feedback they gave me convinced me it wasn't just a lucky coincidence for me. 5 stars and keep it up!

I am very satisfied with the quality of the service provided. People here are VERY nice and friendly. They make sure you understand everything and are ready to answer any questions you might have. They work with you to find the solution that best fits your needs and budget and are willing to go beyond just to make sure you are satisfied with your purchase. I highly recommend Delta Auto Protect's extended warranty programme.

I had to replace my clutch solenoid (still not sure what that is) on my Honda, and had the best service I could imagine from DAP. I am very grateful for the assistance! Quick and to the point, I would say. Thank you!

I purchased an extended auto warranty for my 2008 Lexus $400 H hybrid vehicle. I made a claim about 3 months after I made the purchase. I reviewed the claim for a new radiator because the original leaked at about 102,000 miles. The claim was accepted and my trusted mechanic said: They sell the customer a bill of goods and have good service for customer relations but the warranty company tries to not pay the shop it's due. I assured him that he was incorrect and that Delta would pay as promised. I was assured in turn by the phone salesperson, Sam **, his supervisor Arron and the claims adjuster Blake, that all would be handled. My mechanic sent an estimate, it was okayed. The work was then completed.

As a Auto Dealer who sells extended warranties I would never recommend Delta. The lack of communication from this company is horrible. I have clients who bring their cars in for service and 9/10 the contracts sold to them will not cover the repairs needed. Also the biggest issue with Delta is trying to get payment from them if a repair is covered. As a business you can imagine how frustrating that can be. There are way better companies out there to work with. Please contact me if you'd like to know what companies. And as for Delta we will no longer honor your warranty as you're too difficult to work with.

We purchased a Vehicle Extended Warranty for 2500.00 on May 24, 2018 from this company. Sold the truck on January 17, 2019, cancelled the policy and asked for a refund. Received email stating we would receive a refund of 1850.00 within 60 days. Have not received it. In contact with them at least 3 times a month since and told we would receive the check within 10-15 business days. Still no check. Last time contacted was May 10, 2019. Was told by Service Manager (866-598-5429, extension **), we would receive the check again within 10-15 business. Same story we’ve heard for 4 months now. We are being lied to and taken advantage of. Please help us with this matter.

On 8-30-2016 I purchase a Diamond Premier extended warranty from Delta Auto Protect (DAP) for my 2014 Nissan Rogue. I was told that I could use the warranty at any ASE certified shop. I found out that all the shops in my area would not take the warranty and asked that I paid in advanced. I have contact DAP everyday for three weeks to find out if someone would be covered on my car or if I could get reimbursed for a warranty claim.

‼️️‼️SCAMMERS‼️‼️ They will never pay for your repair and when you cancel they will never refund your money, continuously saying your check is mailed with a false tracking number. Your check will never arrive. It’s been 6 months and we are still waiting for our money after talking to over 10 managers who all said they sent our money‼️‼️

I'm still waiting for my undisputed refund check which is 7 months overdue. I've called and emailed 17 times. Each time I am told that I need to wait 10-15 business days for the check to arrive. They do not respond to voicemails or emails. Every time I call, I am told a new story - the person I spoke to previously is on vacation or unavailable and my new customer service rep will keep on top of my account and make sure that my payment goes through. They've given me bogus USPS tracking numbers. It all seems to be organized stall and delay tactics. Seems intentional and criminal.

5 stars from me for this service. Small premium, nice people on the claim line, small deductible and loads of shops working with them in the Dallas area. Would recommend to anyone, true American service.

I love these guys! Always bring a smile on my face when I call the claims line, as upset as I might be. That's what a service is supposed to do. Give you the confidence in knowing there's someone there to watch your back when your car fails, and also knows how to cheer you up a bit. And they're the real deal, twice I called, twice they were on top of it. Thanks, guys!

Stop looking for anything better. All the companies have issues, that's how the industry works, like a constant juggle. Delta at least is fair and has friendly people trying to help with any kind of situation, even when it's not fully eligible. Like my situation, where the whole door lock mechanism was not covered, but they found a way to help me change the driver door one, because it was faulty. And I only had to pay a fraction of the cost. Use your brain to choose, and not other's.