Delta Auto Protect Reviews

This seems like a warning about online scams rather than a genuine review of services. Promoting external contacts for chargeback assistance raises suspicions and undermines trust. Always verify sources before engaging.

Impossible to contact to make a claim. Phone number rotary of free stuff. Their phone number is no good. There’s no way to contact them on the Internet. I’ve googled them. I’ve searched for them. I found someplace in Jordan, but I just keep trying and of course I will never give up because I’m like a dog with a bone. I have the policy It’s in for so I paid the 1500. I’m well within the dates of service. I have a 2018 vehicle. The policy was bought in 2019.

After the expense of a major repair that is covered by the Diamond Premier Extended Service Plan, Delta Auto Protect has failed to communicate or to pay the covered claim. Contact the PA Atty General.

Never used policy but when I sold car I was never able to contact Delta for a refund. The policy was not transferred. My case is being handled by a class action suit by the Pennsylvania Attorney General's office. Jan 16, 2021

Purchased Diamond Premier contract in 2018. $5100 3 year 50K on a Bentley. Put my first claim in 2019.. took six months for them to eventually honor it.. if you get someone on the phone after waiting an hour on hold, you'll often get a message.. The check is going out on Friday or someone will call you back in 48 hours.. No call, No check.. this would go on for six months before finally I get a check.. Other claims were simply denied.. they would find a loop hole in the contract to weasel out of paying.. Finally my last claim in March of this year has gone unanswered.. they asked for documentation to be uploaded and that was the last communication, they don't answer phones, they don't reply to email etc.. It's a scam, they don't honor claims. They basically defrauded me out of my money..

DO NOT PURCHASE! Phone number is out of service - bogus selling of ads. I contacted other numbers that are never picked up by a human. My understanding is they are being sued by AG office in PA. I have an extended warranty with them- My vehicle is at the dealership and will cost me 3k in repairs out of pocket.

You can no longer get in touch with this company on their provided phone number! They took my money and ran! They listed themselves as on good terms with the BBB, which is not true. Do not do any business with this company. I don't even know if they are still in business.

The Delta Auto Protect warranty contract explicitly states you can cancel and get a pro-rated refund with some fees. However, they have changed their phone number and website, do not answer email or return voicemail. I have written to the BBB and the BBB states they have no authority here because Delta Auto Protect is not a BBB company. I've tried to reach them for six months now over two thousand dollars. They will take your money and stonewall you. Don't work with them.

I purchased a warranty from the company. I have been trying to contact them since March 13, 2020. I have left numerous messages. The auto repair shop has left numerous messages. I have also sent multiple emails with no response but have paid them $2500 to have a warranty with the company.

I bought the AUTO WARRANTY back in October and in the last 3 months and I’ve been trying to reach them to file a claim by phone, by email and number is disconnected. I tried calling them all day every day and there was never response. Definitely a big Fraud!!! STAY AWAY FROM THEM!!!

After 6 months of seeking reimbursement for repairs done on my car, I encountered countless delays and lies from Delta Auto Protect. I needed a water pump replaced, which is allegedly covered by their contract, but Delta refused to reimburse me, while presenting me with a series of false reasons to deny my claim. Delta Auto Protect is the closest thing to a criminal enterprise that I've ever encountered! The BBB stated that they are overwhelmed by the number of claims against Delta Auto Protect!!!

I purchased Diamond Plus extended warranty for my Audi A6 in 2017. I need repairs done now in 2020 due to the life of my car. I have called Delta Auto Protect a minimum of 8 times in the last 2 weeks. I have been on hold for 45 mins at a time, with no response. I have emailed/left messages but I haven't heard back from anyone. I don't know what to do. I have spent $3000 on extended warranty and nobody is calling me back. I don't know what to do, except to believe I have been scammed. Please don't buy service from them!

l took out a warranty on my Mercedes, had it for 6 months at 500.00 down 147.00 a month, bad reviews took 4 days, and 3hr, 53min to cancel, then l was told, l'd had to call another department. Don't waste your money, keep calling, can't get any one!!!!

I have two warranties with this company. One is on an F250 and the other is on an F350. A few months back the F250 was in the shop and the shop could not get ahold of them to discuss repairs. It was only after I copied Aaron on an email to my attorney that he called me back and promised that they would pay that day, as my vehicle was ready. They did not pay the shop for another month and a half; after I called again and demanded payment be made.

I bought my extended warranty less than one year ago. After reviewing the warranty, I determined that the warranty did not cover the electronics that I most wanted addressed. I tried to contact the company to make certain I was reading the warranty correctly. The only response I received was "just read the warranty." I decided to cancel the warranty within the guidelines as expressed in the warranty. I have written three letters (2 postal and 1 email), and have yet to receive any response. All telephone calls I have made, ten over the last two months, have all gone to voice mail with no return calls. Based on reviews I have read, it appears this is a scam operation. I will be referring the company to the Pennsylvania Attorney General's Office.

My friend waited 8 months after filing a claim, and no reimbursement. Therefore, I cancelled my policy just before it was to go into effect. They acknowledged that cancellation, but I've been waiting 6 months for reimbursement. They never return my phone calls or emails. I've called many times, and am ignored. I filed a complaint with the Better Business Bureau, but still not response. Not a trustworthy company. Many other BBB complaints.

Where do I start...these people keep you on hold for an hour and they hang up on you after holding for 30 minutes or more. I have been trying to get a refund since October 2019 and it is not March 2020. I sent the proper information but, when I made the original request, one of their agents purposely sent me a transfer form and not a refund form. I did not know the process and was unaware he sent the wrong form as I informed him I sold the car to a dealership and the warranty could not be transferred.

Paid for warranty after 2 years of my 5 year plan car broke. Took it to Ford dealer who tried to contact them for 5 days. I had to pay out of pocket. They won't answer phone. Contacted pa states attorney. Save your money any good review. They probably made up or black mailed person to change bad reviews.

Delta Auto Protect does not back up their product. They never responded to my calls of complaints. Failed to pay auto dealer for an approved claim 7 months ago. Typically I'm on hold for 2 hrs every time I called, never getting my issue addressed. Now I will have to pay the balance of the claim out of my own pocket. Never do business with Delta Auto Protect, else you will be ripped off.

So I purchased a DIAMOND PREMIER warranty policy from DAP in Oct 2018. I haven't had a claim until Jan 2020. So my car was brought to a Dealership in the town where it broke down. And now it has been sitting there coming up on a month. I call DAP every day while I'm at work and stay on hold from anywhere from 20 - 60 plus minutes for one of their rude employees to answer the phone. Then they answer like they're doing you a favor. Then they transfer you to a supposed supervisor line, to be put on hold for another 20-60 plus minutes, only to get hung up on, then I start all over again.

Terrible company. Their “F” rating by the BBB is well deserved. In Sep 2017, I bought a low mileage 2002 Ford Thunderbird from a friend of a friend, and the seller recommended I purchase a Vehicle Service Contract from Delta. On 12 Sep 2017 I bought a Diamond Premier Plan, from agent Keith **. In Dec 2019 the check-engine light illuminated, I took the car in to the shop, and gave the service manager the Delta service contract information. The car had only been driven about 5,000 miles by me, and all routine maintenance had been performed. Bottom line, the service manager and the shop owner said this is the worst company they had ever worked with.

They do not intend to honor their contracts and will not pay for authorized repairs without a fight. If you have problems with them, call the PA AG's Bureau of Consumer Protection. My first claim was for a stretched Timing Chain. It took Delta over 3 weeks to make a decision and they ultimately denied my claim using specs from a different engine model (not the engine I had in my car) to justify their denial. Luckily the shop I used was willing to work with me and they provided the specs for my engine, which proved the need for the timing chain replacement. I opened a claim with the BBB and PA AG's Bureau of Consumer Protection. In addition, I sent Delta a letter informing them I intended to file for mediation, per our contract. It still took them about 6 months to reimburse me and when they did, it was only a partial reimbursement. How many people can leave their car in the shop for three weeks while they wait for a repair authorization?

Update on 06/12/2020: Please do not use this company. I purchased an auto warranty from Delta Auto Protect. After my first claim was submitted with payment authorization, they refused to pay it for months until I filed a complaint with the State of PA attorney general's office. I also submitted a request to cancel my warranty and should have received the refund in April 2020. To date I have not received the refund, their 866 number is not being answered. I looked up another number which they also will not answer and have attempted to reach someone by email. I have been advised by the State of PA that the company is being sued for operating a scam.

Delta Auto Protect has an F Rating by the Better Business Bureau, yes, a F-RATING! Check their website and look at all the complaints, mine included. Also check YELP before using this company for your warranty as looks like this company is being investigated. I really hope so. PLEASE DO NOT GIVE THIS COMPANY YOUR MONEY! Wish I could give it 0 stars.

This company is a scam. They will promise you the world and will not cover anything. They will not answer the phone and if they do they will disconnect you. Please do not use this company. They are a scam.

I have been told by dealer and repair shops that Delta Auto Protect is one the worst warranty companies to had to dealt with. Had two shops now will not want to deal with them. Very slow in responding, it will takes days and weeks to get responses from them and requires persistence in following up, then they will deny the claim for some unrelated reason. Our last claim on transmission repair and water pump was denied because dealer recommended oil pan gasket replacement initially, but was able to stop the minor oil leak by tighten the pan screw. If you want peace of mind and keep your sanity, look elsewhere.

Avoid this scam!!!! I purchased my 5-year 100K/mile warranty back in April of 2017 at which time they charged my card for the full amount as expected. I have not needed to use my warranty until now 1/22/20 as my heater stopped working. After finding the largest local Ford service center in my area would not accept Delta Auto Protect, I found another ford service center 20 miles away that would. After diagnosis the service center spent 50 minutes on hold with Delta before he was able to speak to someone about covering the parts and labor. He was informed my contract was never signed and put into effect! I have a finalized contract with a start date, end date, contract number, and email confirmation!

Paid them $2,200.00 and they took it all. Waiting for a $1,110.00 refund check for over a year now...crickets!!! They always say it's been mailed or It's been mailed out. My car was in the shop a couple times and they never even answer my mechanics calls...TOTAL SCAM!!!

I have used this twice now and both times the same story, they are sending the mechanic a check yet it never arrives. First time it took a month from the time they said sending check to time mechanic finally received it. This time it has now been 2 1/2 weeks since they said sending check and it still has not arrived. My mechanic will no longer accept this warranty so now I am forced to find another mechanic which is too bad as I has a good one. You call them, and you are on hold from 45 minutes to an hour minimum. Very sorry I used this warranty company.

The worst company EVER. You can be on hold for an hour and still not get your claim paid. I was told that my claim would be paid to the repair shop and that has NEVER happened. This company is a joke! Complete misrepresentation of what I was told when I purchased the policy. I have 2 policies and would not recommend this company EVER!! Any claim that I have made has been a complete nightmare. I will be calling the Attorney General. This is probably my 10th email about a claim from September that I have been trying to get paid. Ridiculous!!!