Delta Auto Protect

Delta Auto has helped me more than any other company has. If I break down on the road, I can rely on them to tow my car where I need it. My family is on a budget so it's important that I use services that fits my family needs AND my budget. Being a single mom of 2 boys, things are hard to come by. James has basketball practice, Mark has football practice, both of their games. I make sure that I am there for my kids when they need me and at the same time, Delta makes sure they are there when I need them!

I had a problem with my BMW 640i this past Tuesday afternoon. I took it to my repair shop Munich Motorsports and they diagnosed it as a fuel injector problem. I told them I has an extended warranty with Delta Auto Protect and gave them the contact information. They contacted Delta on that Tuesday and got a quick response, Delta then contacted me on Wednesday and advised me that I had forgotten to sign my original contract and had not provided the necessary information to process my claim. They sent me an email link to my contract and info sheet and walked me through how to complete the information. I told them I needed to get my car back by the weekend because we were going on a trip, they said they would expedite my claim to make sure my repair shop got the repair authorization they needed in a timely manner so they could order the parts and begin work on my car as soon as possible.

Have had a Delta warranty plan for almost a year now. Never had any problems, so I was starting to think maybe I should not extend it for another year. Two weeks ago, an engine warning light came on, but the car still ran fine, so I said I can ignore it for a while and see what happens. Last Tuesday I went into the garage to start the car and go to work and... well, nothing. Engine not turning, that light on, and everything dead. No sound no nothing. Called Delta and explained the situation. It was 7 in the morning, so it took them about an hour to find someone to come over. I left for work and asked my wife to let the guy check the car. I got a call later that day from Delta, telling me the mechanic had checked the car, but the issue was not something he could sort in my garage and that he is about to tow the car to a repair shop, and they were asking for my ok to do so. I of course agreed.

Car maintenance is not my strong suit. My boyfriend generally takes care of such 'mundane' tasks, Lol. Anyhow, I had to move to Dallas work for about a year, naturally I drove my trusty little Nissan to Dallas from Houston and would visit some weekends and my dear boyfriend would check my car out every time I came around. Well, this fateful day, on my way back to Dallas, my boyfriend heard a suspicious sound and suggested I get it checked out at his mechanic's before heading but I had a work deadline and had to make it back to Dallas by the next morning so, I declined (bad idea).

Delta Auto Protect is like American Express - you can't leave home without it. It's no different than Mastercard too - there are some things money can buy. For everything else. there's Mastercard. Delta Auto Protect is an extended automobile warranty that's your guardian angel on the road. These days, driving on freeways and streets requires you to be on your guard and completely focused. Cars come now with built-in technologies that give enough help to the driver, but we are all human after all. Sometimes, things spiral out of control and you're stranded. That's where Delta comes in to save the day.

3 years and 3 claims down the road, I still think these guys are as great as I thought they were when I requested a quote and had the smoothest sale experience of my life. Can't ask for anything better.

What I find really cool about you guys is the 24/7 claims line. Somebody picking up at any time of the day or night, ready to assist you as best as possible. That is cool! Like in the Horrible bosses movie. Love it, just love it.

Have had them for two years now, 3 claims, all solved. Don't really have any negatives for them, maybe a suggestion: a hybrid extended warranty and car insurance product would be handy and mean a one point stop for me as a customer.

These guys are the real thing when it comes to service of any kind. Fast, responsive, really friendly sales and account manager. And the fact that they cover almost everything on your car is awesome! It's like giving my car a big brother to protect it.

Honestly, the purchasing experience was so pleasant, that I can't understand some of the comments here. I felt very well taken care of and will recommend this company to friends and family. Great pre-sales and sales experience.

Does not honor contract. I have had to use my warranty twice. Both times I am kept waiting several months after repairs were done. Please, do your homework. This company is not consistent in paying their invoices on time! Took vehicle in for repair that was done in a day several months ago. Shop still waiting for payment.

If you have hours to wait on the phone, get them. If you want to pay out of your pocket every time, get them. If you want to be ignored when you make a claim, get them. If you like your dealership to say "We do not accept Delta" get them. If you want the best sell team (only before you buy), get them. If you want to be scammed, get them. They are the best at all of the above and more.

I paid $1400 for their "Premier" warranty but ended up stuck with $4500 out-of-pocket expenses and only the coverage of one $50 part. They claim to have covered $450 but I've never seen anything other than the $50 part. Some of things you can expect with Delta: (a) Terrible call-in service - you always get put on hold many times for hours. (b) Long waits to get repairs approved - was without a car for nearly 2 weeks. (c) All kinds of excuses and qualifications that end in no coverage of anything. After half of the contract was done I canceled and they claim to have sent me a whopping $198. It's 72 days since I was verified as canceled by their service and I still have received the paltry refund. I would NEVER, EVER use their service again nor recommend them to anyone I care about.

The auto repair shop has to contact Delta Auto for authorization before proceeding with repairs. My dealer was put on hold for over 30 minutes, and had to make multiple calls to talk to someone to get authorization. My service advisor called me to explain the problem they were having getting authorization. I called and had the same experience, 35 minutes on hold, got a person on the phone, was told they had to transfer me, and they disconnected the call. I had to call back (wait another 40 minutes on hold), got the same person on the line, was told I needed to be transferred, but I told them what happened the last time he transferred me. He told me that if he transfers the call and the person does not pick up, it disconnects the call (no voice mail, nothing). When my service rep finally got someone on the line to authorize repairs (a heater, that was blowing cold air on the driver's side result of a faulty actuator), Delta denied the claim.

I purchased my first car in 2012. It was a second hand Honda Accord. I did not know much about the car maintenance and repair so my friend recommend me to buy a warranty to get peace of mind. I was looking for an affordable option for my car as I am a daily wages worker. I found the prices of Delta Auto Protect very reasonable and coverage was also good. I made first claim in June 2013 and I was so overwhelmed with the response of the Delta team. I decided to stick to this company in future and here I am still a customer of Delta Auto but this time I purchased a warranty for my brand new Ford.

I was interested in buying the full coverage for my car. I was told that the engine coverage will include the internally lubricate parts and and the main bearing. I also consulted my local mechanic before buying the warranty to be on the safe side. The mechanic told me that the deal looks pretty decent as the self-lubricating parts are also covered in it so it is fully covered. I purchased the warranty and it's going good.

Delta Auto Protect is a good company. I went to Delta for an extended warranty in 2017 and filed a claim in March 2019. The claim went well although there was a bit delay in authorization of the claim but they did it anyhow. The main challenge was the dealer. The specialized dealer that I approached for repair was quite expensive. He made a bill that was higher than the expectations and was not fully covered. I called Delta and talked to my rep about the situation. He then talked to dealer in detail and settled the bill. The dealer told me that Delta has taken care of everything.

Delta Auto Protect is quick to sell you a policy, but when it comes time to cancel your policy (they expressly offer a 30 day Money Back Guarantee), be prepared to make multiple calls and sit through the hard sell by their sales department. I had to interrupt the sales person multiple times, thank them for their "discounted" offer and stress the fact that I wanted to cancel. The sales person even went so far as to question my decision making by saying "Are you sure you're making the right decision". Not to mention, we as consumers shouldn't have to attempt to cancel in order to take advantage of their "added value discounts". I find this type of sales tactic to be off putting. I would not recommend this company. There are many others that offer lower initial rates with better customer service.

Please don't waste your time with this place. You will regret it in the long run. This place is a joke. I wouldn't do business with them if it was free. They will take your money and not help you with anything when the time comes. They will give you the run around and not pay nothing. When you want to cancel they fight with you about getting your money back. You will talk to 20 different people or it might be the same one using a different voice. They will say something different and play you like you're stupid. I have like 5 different people recorded all saying something different. This place is a mess. They will put you on hold for hours at a time. This place needs to be shut down. They have poor business. Please don't waste your time.

I feel compelled to write a review on the Delta Auto because I have had a really good experience with the company. I switched to Delta almost a year ago when the factory warranty of my new Honda Accord EX-L expired. I am basically from old school of thoughts and always value quality over pricing. The previous experience of warranty did not go well with the well reputed company despite their promises and promotions for being the best in the town. So I gave considerable time in searching for the best option for me to buy warranty. Delta seemed to be a good choice with respect to not only the pricing but also for its packages and other related offers like roadside assistance services, free towing, 24/7 availability, free fueling and much more. The sales rep I spoke to on phone also seemed to be a reasonable man with adequate knowledge. I am satisfied so far and look forward to get the expected services when the time comes.

Filed a claim, hard to get a hold of someone to help you (voicemails are also ignored). My car has been in the shop with a transmission problem for a week and they haven’t send an adjustor (inspector) yet. Very slow & frustrating process (AND I bought the most expensive plan - Diamond Premier). First & LAST time buying an extended warranty, not worth the price or the hassle. Terrible customer service.

I purchased a Diamond Premier warranty for $3,059 for my Maserati in December 2017. I immediately paid for the warranty and coverage begin after a 30 day waiting period. I did not have any repair claims and I sold the Maserati in January 2019. I have been trying to get my prorated refund since January 2019 and have been lied to and given the runaround ever since. I have spoke with numerous people, including Aaron ** and have been informed that the refund is being processed. To date I have not received a refund as it has not been processed 6 months later. I am totally upset and frustrated and will do whatever it takes, including going to the news and social media until I get satisfaction of receiving my refund. This review is just the beginning of what is to come. I am going to make sure this company does not keep my money and make other consumers aware.

The experience with Delta Auto has thus far been OKAY. When I purchased the warranty the sales rep told me I will be having discounted services and the plan name is Diamond Premier. But When I received the document the discount was just nominal and that too with conditions. The plan name was only "Premier" not "Diamond Premier". I hope when I will actually put the warranty into work they will be clear and transparent about authorization of the claim. I would tell you about my experience. Stay tuned.

Signed up July, have never gotten a pdf contract. Nor have I received the finalized contract with adjusted mileage that they promised upon signing up. Now, the rep won't call back or take my calls. Called and waited 30+ mins on the line for support. Which did not happen. People if they won't communicate with you and the contract isn't even valid yet. RUN< RUN< RUN!!!

I purchased a second hand Audi VII from a friend. It was in meticulous condition but I knew how valuable an extended warranty can be for a car. So I purchased a a premier plan in January 2019. It covered my car for up to 200,000 miles for 5 years with one year discounted services. It was a good deal. I also like the attitude of the sale rep. But one thing that I found missing in the entire deal was that there was no updates or record on their website about customer's plan, their status etc. I mean they need to improve their websites so that customers can get information about their warranties on website. I had to wait for 2 weeks for my file to arrive so that I could read the plan thoroughly. I then cleared my queries and got to knew that I needed to wait for 2 weeks to make it work.

I traded my truck because of a severe rust problem. I canceled my contract and received a notice that I would receive a refund of $757 in 30-60 days. That was 6 months ago. I have called more than 6 times and each time I am assured the check will be sent. NOTHING!! They are stealing my refund. Today I started the process of suing them of $757 plus costs. Beware.

I purchased a warranty for my Volkswagen Jetta that I purchased in 2017 from a lot for a monthly deductible of $ 100. I did not file a claim after a year of buying the warranty because the car was performing exceptionally good. However, when the warranty needed to be put in to work I contacted Delta right away. At first the rep told me to took my car to a specific mechanic. But when I googled for the location of that mechanic it turned out to be far away from my present location. I called again to the rep and told him about the long distance. Maybe he misunderstood or what he pushed me to took my car to that location offering free towing. But for me it was impossible as it was almost 20 miles away. I called him again and emailed him also. After that he allowed me to take my car to any nearest mechanic and also apologized for misunderstanding.

I hardly ever leave reviews or go out of my way to publicly praise companies but I am so impressed by the employees at Delta Auto Protect that I had to spread the word!! They are incredible at being there for me when I need it most! They treat me better than family! My car is not in the best of shape so I am constantly having problems, but they are always there for me 24/7 with a tow and a rental without breaking the bank! I definitely recommend this affordable "Guardian Angel!" Five Stars!!!!

My experience with the Delta is just OK so far. The staff was really polite and professional at first during the purchase process. However, after purchasing the plan I received just two emails that too from a different sales rep and they sent me the final documents after two weeks. I was told I will receive the ID with my documents but I did not hear anything from them until after 3 weeks. I don't know anything more than this.

I did take out a coverage plan with Delta late last August 9 for $1800.00. The salesman name was Derreck. I was told I would have 30 days to cancel with no questions asked. I cancelled cancelled August 28 and have made several calls to Delta Auto Protect, was told repeatedly I would be getting my refund but I am still waiting. I even sent them a registered letter, which I know they received, but nothing seems to work. The last time I spoke to anyone at Delta was last Dec. or early Jan. I have kept a pretty detailed record of when I called but do not have that information at this location.