Delta Auto Protect

It was a difficult decision for me to buy an extended warranty after the factory warranty expired on my car. I have been using the same car since 8 years and it is in the best condition because I love this car and I take care of her like a child. This is the most expensive gift I have ever received from my parents when I graduated from university and I plan to keep it forever until it stops running.

Delta Auto has helped me more than any other company has. If I break down on the road, I can rely on them to tow my car where I need it. My family is on a budget so it's important that I use services that fits my family needs AND my budget. Being a single mom of 2 boys, things are hard to come by. James has basketball practice, Mark has football practice, both of their games. I make sure that I am there for my kids when they need me and at the same time, Delta makes sure they are there when I need them!

I had a problem with my BMW 640i this past Tuesday afternoon. I took it to my repair shop Munich Motorsports and they diagnosed it as a fuel injector problem. I told them I has an extended warranty with Delta Auto Protect and gave them the contact information. They contacted Delta on that Tuesday and got a quick response, Delta then contacted me on Wednesday and advised me that I had forgotten to sign my original contract and had not provided the necessary information to process my claim. They sent me an email link to my contract and info sheet and walked me through how to complete the information. I told them I needed to get my car back by the weekend because we were going on a trip, they said they would expedite my claim to make sure my repair shop got the repair authorization they needed in a timely manner so they could order the parts and begin work on my car as soon as possible.

Have had a Delta warranty plan for almost a year now. Never had any problems, so I was starting to think maybe I should not extend it for another year. Two weeks ago, an engine warning light came on, but the car still ran fine, so I said I can ignore it for a while and see what happens. Last Tuesday I went into the garage to start the car and go to work and... well, nothing. Engine not turning, that light on, and everything dead. No sound no nothing. Called Delta and explained the situation. It was 7 in the morning, so it took them about an hour to find someone to come over. I left for work and asked my wife to let the guy check the car. I got a call later that day from Delta, telling me the mechanic had checked the car, but the issue was not something he could sort in my garage and that he is about to tow the car to a repair shop, and they were asking for my ok to do so. I of course agreed.

I purchased a used car last year and had it thoroughly looked over by my mechanic before purchasing it. Everything was going well for a few months until out of nowhere, I started having problems with the brakes squeaking and grinding like crazy. It was embarrassing and frightening! I would come to a stop and you could hear my car from a mile away. I become afraid at one point that my brakes might fail me.

Paid them $2,200.00 and they took it all. Waiting for a $1,110.00 refund check for over a year now...crickets!!! They always say it's been mailed or It's been mailed out. My car was in the shop a couple times and they never even answer my mechanics calls...TOTAL SCAM!!!

I have used this twice now and both times the same story, they are sending the mechanic a check yet it never arrives. First time it took a month from the time they said sending check to time mechanic finally received it. This time it has now been 2 1/2 weeks since they said sending check and it still has not arrived. My mechanic will no longer accept this warranty so now I am forced to find another mechanic which is too bad as I has a good one. You call them, and you are on hold from 45 minutes to an hour minimum. Very sorry I used this warranty company.

The worst company EVER. You can be on hold for an hour and still not get your claim paid. I was told that my claim would be paid to the repair shop and that has NEVER happened. This company is a joke! Complete misrepresentation of what I was told when I purchased the policy. I have 2 policies and would not recommend this company EVER!! Any claim that I have made has been a complete nightmare. I will be calling the Attorney General. This is probably my 10th email about a claim from September that I have been trying to get paid. Ridiculous!!!

I have the top warranty on my car 2 years into a 5 year plan. First time I used it water pump is leaking. At dealer 1 month sent all records. Car is very well taken care of. Did work on car before they would not pay for. Paid for it myself. They are not even getting back to dealer. Next step is court.

The company and the people working for them are professional deceivers and are trained to keep you on hold for over 45 minutes if you are trying to get an authorization or claim money; the only way to get someone to answer is if you pick the prompt that says you are interested in buying an extended plan. My local auto repair shop waited over three months and a dozen calls to be paid on a repair done on my car. I will never recommend or buy another policy from this company.