Delta Auto Protect

It was a difficult decision for me to buy an extended warranty after the factory warranty expired on my car. I have been using the same car since 8 years and it is in the best condition because I love this car and I take care of her like a child. This is the most expensive gift I have ever received from my parents when I graduated from university and I plan to keep it forever until it stops running.

Delta Auto has helped me more than any other company has. If I break down on the road, I can rely on them to tow my car where I need it. My family is on a budget so it's important that I use services that fits my family needs AND my budget. Being a single mom of 2 boys, things are hard to come by. James has basketball practice, Mark has football practice, both of their games. I make sure that I am there for my kids when they need me and at the same time, Delta makes sure they are there when I need them!

I had a problem with my BMW 640i this past Tuesday afternoon. I took it to my repair shop Munich Motorsports and they diagnosed it as a fuel injector problem. I told them I has an extended warranty with Delta Auto Protect and gave them the contact information. They contacted Delta on that Tuesday and got a quick response, Delta then contacted me on Wednesday and advised me that I had forgotten to sign my original contract and had not provided the necessary information to process my claim. They sent me an email link to my contract and info sheet and walked me through how to complete the information. I told them I needed to get my car back by the weekend because we were going on a trip, they said they would expedite my claim to make sure my repair shop got the repair authorization they needed in a timely manner so they could order the parts and begin work on my car as soon as possible.

Have had a Delta warranty plan for almost a year now. Never had any problems, so I was starting to think maybe I should not extend it for another year. Two weeks ago, an engine warning light came on, but the car still ran fine, so I said I can ignore it for a while and see what happens. Last Tuesday I went into the garage to start the car and go to work and... well, nothing. Engine not turning, that light on, and everything dead. No sound no nothing. Called Delta and explained the situation. It was 7 in the morning, so it took them about an hour to find someone to come over. I left for work and asked my wife to let the guy check the car. I got a call later that day from Delta, telling me the mechanic had checked the car, but the issue was not something he could sort in my garage and that he is about to tow the car to a repair shop, and they were asking for my ok to do so. I of course agreed.

I purchased a used car last year and had it thoroughly looked over by my mechanic before purchasing it. Everything was going well for a few months until out of nowhere, I started having problems with the brakes squeaking and grinding like crazy. It was embarrassing and frightening! I would come to a stop and you could hear my car from a mile away. I become afraid at one point that my brakes might fail me.

This Company has the worst to No Service, except when it was time to buy Extended Warranty. I have requested warranty twice. First time took 3 weeks with many phone calls and 2nd a rejection. Bad Company.

I purchased this coverage for my car early 2018 and was promised a easy claim process until my car broke down 3 weeks ago, it's been 3 weeks that my car is sitting in a BMW dealer waiting for this company to call us regarding my claim and in the mean time they have accused me of faking my service records for my car (they told me my service record is type up with Microsoft word, it is coming from a private shop who is in business for over 30 years and all I did with them was my normal oil and filter change every 5000 miles). Also they have made comments like *did all these different parts go bad at the same time?* How do I know what is gone bad and why??!! Every time I call in they tell me someone will call my dealership today and it has not happened for the past 2 weeks. Save your money and don't do business with these people.

We purchased an extended warranty for $2,350 from this company two years ago. We now need to file a claim. So far no one has returned our call, we sit on hold forever. The only people who answer as the sales people and they transfer us to the no response customer service line. Avoid this scam operation like the plague.

If I could give zero stars I would. So quick to take your money, yet HORRID in issuing refund for unused policy. I have been waiting 6 months for my refund of $685 for a car that I sold in JULY. Suffice to say, hours of wasted time on hold and when I do get a fast talking slick representative, I get the runaround and appeased being hearing "the check will be processed". I have warned them via email and phone messages for the last month that I will take legal action and post a review and they just don't care. PLEASE go elsewhere unless you enjoy waiting on hold listening to terrible music and then getting the runaround and most of all NOT GETTING PAID. Good luck if you use them. P.S. I had a claim on another policy and my BMW service center gave up on getting an authorization as no one ever answers the phone and I had to pay out of pocket.

I purchased a Diamond Premier Delta Auto Protect Warranty in 7/26/17 for $1,800! My first claim was on 11-25-19, when my wife took the car into dealership for a Blower Motor Repair on AC System. Delta Auto Protect requested for the full service history of my used car in addition to the estimate. On 11-25-19, My Dealership sent them the estimate and I sent them details of the whole service history since I received the car. I use the Autosist App and I keep detailed records in addition to shop receipts. On 12-02-19, I also sent them the dealership estimate in addition to resending details of the whole service history. I then called Delta Auto Warranty said that they were still reviewing the claim. I was informed that they had all the paperwork