American First Auto Protect Reviews

Getting told that it will be Processed within the week and it has yet to Occur. When I requested the number to call directly I was told they were not allowed to give it to me. Nor could they get a supervisor that I could speak to. When I asked for an email confirmation of my cancellation I was told “we don’t do that.“

My complete experience was horrible, terrible and horrendous in every way. They were very useless and extremely unprofessional In every way. The process took literally months and I'm still waiting and I received the runaround several times. They were very unhelpful with the teardown process as well as the company doing the teardown process. There was an inspector sent out and he did not inspect it properly, so then it had to be reinspected. As he made notes about useless things that didn't matter about the vehicle. So I had to communicate with them, and the business. They had the vehicle back-and-forth in the business that had vehicle told me to contact them. And they told me to contact the business. And this went on for several days. It was extremely tiring. i

This company sent me a letter after my lease ended stating an "Immediate Response to this Notice is Required". I thought it was from my car's manufacturer, so I actually purchased coverage. Almost immediately realized it was no the manufacturer and was totally unnecessary. Needless to say, trying to cancel the coverage was a pain. Well 4 years went by and I got another statement from these guys for the same vehicle, which I no longer own, telling me my warranty was going to expire. I called again just to mess with them. As soon I mentioned not owning the vehicle, the guy said "I don't need your spiel. I'll just take you off the list." The hypocrisy was not lost on me. The fact this company still exists several years later is crazy. It's obviously a scam and the people that work there even know it.

This company is a total scam. I purchased my policy this month and I wanted to cancel it when no one will email me and now the phone is disconnected. I keep emailing them and no response. I got 1 email back and it's said your policy works why are you canceling me in another word.

If you’ve been scammed by this company, if you used a credit card, get the card issuer a dispute. They reversed the charges for me. When I needed them, the dealer could not contact them and neither could I. I think they are still advertising but their phone number is no longer valid. They talked all nice to me but weren’t there when I needed them. They are thieves of the highest degree.

After purchasing two warranties I wrote a glowing 5 star review, and then realized this company is a scam. They take your money and never answer the phone again. I have not been able to use the warranty at all. They are scammers and I can't understand why they're not in jail. Actual criminals. This is a criminal enterprise and they stole about $3500 from me, and apparently there's nothing I can do about it. The authorities don't care. Someone might just show up looking for these guys and they aren't going to like it very much.

I used Consumer Affairs to research this company and they were highly recommended. I purchased an extended warranty October 2021 and now that I need it, the company is nowhere to be found. The website is down, the number is disconnected and the address no longer exist. The company took my money and I'm left with nothing.

So I purchased auto repair after looking at the great reviews online to now find out that I need it and I'm reading all these new reviews that I'm not the only one who's being ripped off or seems this company took everybody's money and run me included $2,500.

We came to Consumer Reports to find a extended auto service warranty for our Audi. Consumer Affairs listed American First as one that they recommended. We based a lot of our decision on what Consumer Affairs said. We paid for the extended warranty upfront and when we went to use it no one answered the phone number listed. Their website was taken down. Our emails bounced when we tried to contact the sales representative we worked with. The company took our money and disappeared. We were totally and completely ripped off and Consumer Affairs is a accomplice as apparently if you pay them money they will green light your company and help innocent people get ripped off.

I purchased an extended warranty from these people in 2021. Now that I need to use it…No way to contact them. They took my money and ran. Do not purchase from this company. It is a scam. We need to find the people responsible and file class action lawsuit.