American First Auto Protect Reviews

Getting told that it will be Processed within the week and it has yet to Occur. When I requested the number to call directly I was told they were not allowed to give it to me. Nor could they get a supervisor that I could speak to. When I asked for an email confirmation of my cancellation I was told “we don’t do that.“

My complete experience was horrible, terrible and horrendous in every way. They were very useless and extremely unprofessional In every way. The process took literally months and I'm still waiting and I received the runaround several times. They were very unhelpful with the teardown process as well as the company doing the teardown process. There was an inspector sent out and he did not inspect it properly, so then it had to be reinspected. As he made notes about useless things that didn't matter about the vehicle. So I had to communicate with them, and the business. They had the vehicle back-and-forth in the business that had vehicle told me to contact them. And they told me to contact the business. And this went on for several days. It was extremely tiring. i

This company sent me a letter after my lease ended stating an "Immediate Response to this Notice is Required". I thought it was from my car's manufacturer, so I actually purchased coverage. Almost immediately realized it was no the manufacturer and was totally unnecessary. Needless to say, trying to cancel the coverage was a pain. Well 4 years went by and I got another statement from these guys for the same vehicle, which I no longer own, telling me my warranty was going to expire. I called again just to mess with them. As soon I mentioned not owning the vehicle, the guy said "I don't need your spiel. I'll just take you off the list." The hypocrisy was not lost on me. The fact this company still exists several years later is crazy. It's obviously a scam and the people that work there even know it.

This company is a total scam. I purchased my policy this month and I wanted to cancel it when no one will email me and now the phone is disconnected. I keep emailing them and no response. I got 1 email back and it's said your policy works why are you canceling me in another word.

If you’ve been scammed by this company, if you used a credit card, get the card issuer a dispute. They reversed the charges for me. When I needed them, the dealer could not contact them and neither could I. I think they are still advertising but their phone number is no longer valid. They talked all nice to me but weren’t there when I needed them. They are thieves of the highest degree.

After purchasing two warranties I wrote a glowing 5 star review, and then realized this company is a scam. They take your money and never answer the phone again. I have not been able to use the warranty at all. They are scammers and I can't understand why they're not in jail. Actual criminals. This is a criminal enterprise and they stole about $3500 from me, and apparently there's nothing I can do about it. The authorities don't care. Someone might just show up looking for these guys and they aren't going to like it very much.

I used Consumer Affairs to research this company and they were highly recommended. I purchased an extended warranty October 2021 and now that I need it, the company is nowhere to be found. The website is down, the number is disconnected and the address no longer exist. The company took my money and I'm left with nothing.

So I purchased auto repair after looking at the great reviews online to now find out that I need it and I'm reading all these new reviews that I'm not the only one who's being ripped off or seems this company took everybody's money and run me included $2,500.

We came to Consumer Reports to find a extended auto service warranty for our Audi. Consumer Affairs listed American First as one that they recommended. We based a lot of our decision on what Consumer Affairs said. We paid for the extended warranty upfront and when we went to use it no one answered the phone number listed. Their website was taken down. Our emails bounced when we tried to contact the sales representative we worked with. The company took our money and disappeared. We were totally and completely ripped off and Consumer Affairs is a accomplice as apparently if you pay them money they will green light your company and help innocent people get ripped off.

I purchased an extended warranty from these people in 2021. Now that I need to use it…No way to contact them. They took my money and ran. Do not purchase from this company. It is a scam. We need to find the people responsible and file class action lawsuit.

I purchased a 3-year/150000 mile extended warranty for $2472 to cover my 2014 Audi in August 2021. I tried to call to file a claim in November 2022 and the phone number has been disconnected, their website was taken down, emails bounce and their supposed address does not exist. Additionally, a short time after purchasing the extended warranty they w/o my authorization charged my card for another $940. I disputed that charge with CitiCard and had that reversed. Citicard to date is giving me the run-around regarding the initial charge because they are saying too much time has passed from the initial purchase but how would I know they were corrupt until I tried to use the policy?? Total crooks and criminals!

Purchased service a year ago, because of good rating on ConsumerAffairs. Needed to use the service today. Unable to reach anyone. Now I show they are investigation. I have lost total faith in these review processes.

Back in 2021, I bought this warranty. Now that I try to call them up, nothing is working and everything is bouncing. I need to know how we can get justice for these scams. They said they would cover my needs and it’s all fake.

I purchased an extended auto warranty from this company last year. I tried to call them and their number is not a working number. I emailed the representative who sold me the warranty and his emailed bounced back.

I purchased this warranty in August 2021 for $3550. I brought my car to get work done a few days ago January 30, 2023 and my dealership could not get a hold of anyone with the company. I tried to email the guy that I originally bought. The warranty from his name was Colin ** and the email goes as undeliverable. No one will return phone calls so we have reported them to the FBI for fraudulent Internet activity and theft.

I purchased a warranty about 15 months ago through this company and I just traded my car in that I bought the warranty for and there is no one to call or get into contact with. I was told that the warranty is cancelable at any time. Well can't get ahold of anyone and I can't get my money back. I spent over 2,000 dollars and only put 4,000 miles on my car so I didn't use very much of my warranty. I should be able to get back at the very least 1,500 dollars or so. I also sent one of my co-workers their information he purchased their warranty and he to can not get his money back because he sold his car. VERY BAD COMPANY. DO NOT PURCHASE. YOUR MONEY WILL GO POOF.

I paid $4100 for this warranty a year ago. I’ve never used it and now that I need to I cannot reach anyone. I have sent emails and phone does not work. I tried to reach my original salesperson. His phone is also not work. How do I get my money back?!!!

Time do a claim and guess what I nor the shop cannot get a hold of anyone. I did a lot of research and at the time this was one of the companies that was recommended by ConsumerAffairs. I paid $2100 up front and this company does not answer the phone nor response to messages and is now listed as under investigation. Well great!!

Do not go with this fraud company. I purchased extended warranty for over $2k and they don't have any method of contacting them. Phone call is not responsive and email is non responsive as well. For purchasing the warranty, they were quick and gave me 3 phone calls in a day for me to get the warranty. But after they got the money, no contact at all. Phone calls go to voicemail and the person does not respond to the email despite sending a lot of them. Save yourself and your hard earned money. DO NOT GO WITH THIS. IT's a SCAM.

I have tried to contact Barry with email. Gets kicked back to my email. Tried to call nothing. Went to their site and they are under investigation. I would like my money back. This is not good business at all

I used Consumer Affairs to locate an extended warranty for my vehicle and was immediately set up with American First Auto Protect on your reference. I went through the entire process and the people seemed to be OK and I signed and paid for a Platinum Service agreement for $2,509.12. I put in a claim week ago. Followed up with phone calls and nothing. I believe I got scammed and trying to get my money back. Where do I go from here. This is not what I figured would happened trying to be careful from hearing about all the scams. This why I went to Customer Affairs.

I purchase which I thought was a 5 star warranty company to now it’s showing 3 stars. First I been calling since last month. No answer. To now the web page not Accessible to now they under investigation. I just want my money back to get a real policy to take my vehicle to the shop.

I went with this company for auto extended warranty. When I needed them, they do not respond. Their phone is set to automatically go to voice mail, which is full and you can’t leave message. They took my money and ran. Do not go with this company unless you want to throw your money away.

I purchased two extended warranties for two cars from American First Auto Protect. Paid in full and never received the cards. I called and emailed and they kept saying they were being mailed. I emailed today and the email was returned and the site says it is under construction. DO NOT PURCHASE A WARRANTY FROM "AMERICAN FIRST AUTO PROTECT". I even did all the background checks and called the dealership to make certain that they worked with this agency and they did. So frustrated.

They are a scam. I purchased a warranty in November. When I called them for a an issue I have with my Range Rover they didn't respond at all. I emailed and called numerous times. I have hired a private investigator to find Chase and will not stop until I get my money back from this ** company.

Signed up for auto warranty and then asked to cancel the next week due to medical bills. I told them I was driving to Urgent care during the application and didn’t know my diagnosis, and was in the emergency room all night for a possible embolism. The bills were large. Asked for money back and never received my money or a contract.

Purchased agreement in 2021 and had no difficulty contacting agent once decision made to purchase. However, it is extremely difficult to contact this company to file a claim. Made many attempts by phone and have now sent a email to them to try to get someone to respond. I would give them a 0 star rating if I could. No company should make it this difficult to file a claim.

After purchasing the auto warranty in May I went to use it July after having a parking brake Issue. The dealership explained the situation and the warranty company canceled the inspector and said it was impossible that this was not a pre-existing issue. After proving that the car was in the shop 45 days prior for a warranty covered issue and yearly maintenance and this issue did not occur.

I paid this company $2500 for a 5-Year/100,000 mile extended warranty. They can offer such unbelievable warranties because they don't honor the warranty. You will only get a live person when signing up for the warranty. After they get your money, you will only get voicemails or a foreign sounding guy saying the claim department is closed. Don't trust this company. Most companies have technology that allows claim filing online... However, with this company, you must call and that's where the black hole begins...

March 4, 2022, I purchased a Platinum “bumper to bumper” warranty for my 2015 Audi A6 TDI from American First Auto Protect’s Barry ** for $3,000.00 which was to begin April 4, 2022. April 18th I received an e-mail from a Colin ** with an attachment entitled; American First Auto Protect Contract – Platinum.pdf entitled Service Agreement.

Updated on 08/10/2022: Update: Now the guy who I spoke with me is filling out auto and home warranties request on my behalf as well now. I've received about 6 calls this morning that I answered and they are using different cars to enroll me now. AZAG is opening investigation on them. I call and spoke with my case worker. Avoid them!! Scam is they will take your money, they will try to get you to pay the entire policy if possible and even though you follow all their guidelines awaiting the 30 days 1000 miles they will deny your claim claiming everything is preexisting also miles don't matter them. Everything is preexisting. I know people that have lost thousands Everyone vigilant. I have a question for Trustpolit how much vetting do you do to these new companies to protect consumers a little better?

Chase was an amazing sales representative from the start. Also when I had a claim I called Chase and he got me right over to Michael in claims and they handled the situation perfectly. I am really happy I chose this company. Best extended warranty I worked with. Ask for Chase if you are looking for a quote. He is great.

These people will straight out lie to you. Salesman Colin sold me a policy, I cancelled it after I saw the contract contained so many spelling and grammatical errors that there is no way someone who spoke English wrote it. I couldn't believe a company would actually give this to a potential customer to review. Colin said the full refund would be processed within 3-5 business days, it has now been 7 business days and no refund still. I have been on hold with accounting for over 25 minutes now.

I had called and canceled my premium account in March and was told that I would receive a full refund in May. As of today, I still haven't received my refund. I tried calling them many times this past week but no one answered. My calls went straight to their voicemail as soon as they see my numbers. It is so frustrating. I am so disappointed of how unprofessional this company is. I hope someone from their billing department will call me asap to let me know when my refund will be issued.

I purchased a 3-year warranty policy on my 2011 Land Rover for a one-time charge of $2500 which I paid in full on November 2021. Today, I received my credit card statement to learn that American First had unexpectedly charged my card on May 12, 2022 an UNAUTHORIZED $999. Seems, according to reviews on YELP, unauthorized charging of customers is a SOP by American First. Curiously, in New York state the amount of fraud required for grand larceny is >$1,000. Coincidence? I suspect not.